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Mortgage Questions About Covid-19: Please Identify Which Customer You Might Be and See Our Suggested Course of Action

The document provides information for homeowners with questions about their mortgages during the COVID-19 pandemic. It outlines different categories of customers and the actions they should take. Customers who have had their income directly impacted by COVID-19 and cannot make payments should contact the company for up to 6 months of payment relief. Customers still working but facing other financial hardships can also request assistance. The company encourages contacting them if immediate help is needed and payments are at risk of being missed.

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Guillermo Rodriguez Lopez
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36 views1 page

Mortgage Questions About Covid-19: Please Identify Which Customer You Might Be and See Our Suggested Course of Action

The document provides information for homeowners with questions about their mortgages during the COVID-19 pandemic. It outlines different categories of customers and the actions they should take. Customers who have had their income directly impacted by COVID-19 and cannot make payments should contact the company for up to 6 months of payment relief. Customers still working but facing other financial hardships can also request assistance. The company encourages contacting them if immediate help is needed and payments are at risk of being missed.

Uploaded by

Guillermo Rodriguez Lopez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MORTGAGE QUESTIONS ABOUT COVID-19

MERIX has made a commitment to work with homeowners to manage through financial challenges due to COVID-19.
Please identify which customer you might be and see our suggested course of action.

Were you laid off in an industry Were you laid off in an industry NOT
directly impacted by COVID-19? directly impacted by COVID-19
(i.e. banks)?
Customers who have had their income directly impacted
by COVID-19 and need immediate assistance because We may request additional information and confirmation
they are unable to make their mortgage payments should of the lay-off so have that information ready. We are
contact us. You will be offered up to 6 months payment prepared to work with you for a solution, including up to 6
relief. months payment relief.

Please email us at [email protected] with your Please email us at [email protected] with your
mortgage number, details, and request and we will get mortgage number, details, and request and we will get
back to you at our first free opportunity. back to you at our first free opportunity.
You may also call 1-877-637-7881. You may also call 1-877-637-7881.

Are you still working but have other Do you have questions but aren't
factors impacting your ability to facing immediate financial hardship?
make a mortgage payment?
Customers who have general questions are
Customers who have been financially impacted by encouraged to reach out to their brokers and reserve
COVID-19 but are still able to work may still reach out our customer service lines for those in
to us if they are in immediate need and at risk of immediate need.
missing a mortgage payment. Solutions are being
offered on a case-by-case basis and may include Your questions and concerns are important to us and
payment relief. if your broker is unable to assist you, we encourage
you to reach out to us on social media or check the
Please email us at [email protected] with comments in our recent posts.
your mortgage number, details, and request and we
will get back to you at our first free opportunity. Together, we will get through this.

Please note that we have increased our voice message capacity, brought in additional resources, and streamed-lined
messages and information to offer faster solutions customers. We are doing our best to work through the emails and
voicemails as quickly as possible. If you have called or emailed already, rest assured that the information has been received
and we will support our customers in these difficult times. We are answering all emails in the order of which they were
received and thank everyone for their patience. As a reminder, mortgage payment deferrals are not being offered to clients
that are still actively employed and not experiencing financial hardships.

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