StreamVas™

Streaming Multimedia Content to the Mobiles

Description

StreamVas™ is a VAS Platform that enables Mobile Operators and VAS Providers to design, deploy and
stream VAS audio and video multimedia content directly to the subscribers handsets. StreamVas
allows MNOs and VASPs deploying quickly and efficiently a variety of Value Added Streaming Services
such as: Background Music, Dedication, Ringback Tone, Ring to Me, Music on Demand, Voice Chat,
Celebrity Chat, Sponsored Calls, Karaoke, Voice Blog and much more.
 
Besides, StreamVas offers a multi-channel access to subscribers for configuring the services for their
needs through SMS, IVR, USSD, WEB and Smartphone Apps. The platform comes with ready-to-
deploy services such as BGM, Dedication, RBT, R2M. Additionally, it is built on an Open Modular and
Scalable Framework which allows expanding the platform to integrate custom services by using
integrated development tools. StreamVAS is Carrier Grade and is based on a fully redundant
Architecture.
 
StreamVas is a “Plug n Play” platform with customization and white labeling capabilities. It comes with
powerful and intuitive web portals for Marketing, Administration, Customer Care, Content Providers
and Self Care.
 
StreamVas can be integrated with CaaStor, a powerful multichannel marketing tool, in order to
promote the services with options for immediate subscription for the end users.

Typical Services

 Background Music (BGM)

 Dedication (DEC)

 Ring to Me (R2M)

 Music On Demand (MOD)

 Ringback Tone (RBT)

 Voice Chat (VCH)

 Celebrity Chat (CCH)

 Sponsored Calls (SPC)

 Karaoke (KRK)

 Voice Blog (VBL)

 Custom services…

 
CaaStor™ VAS Cloud Platform
Streamlining Service Delivery in a Multichannel communications
environment

Description

CaaStor™ is a multi-channel VAS software platform which enables fast and efficient deployment of
VAS services such as Bulk-SMS/MMS, Voice and Video Broadcast campaigns as well as Interactive
Inbound/Outbound Voice, Video, SMS, MMS and USSD Services.
 
CaaStor™ can act as a complete hosting Service Broker platform with a multi-level hierarchical
structure of Resellers accounts. It is designed to be used by large service providers with performances
beyond a billion SMS and millions of calls delivered monthly. CaaStor supports Speech synthesis (TTS)
to automatically convert text messages into voice prompts. This simplifies greatly the launch of
broadcast voice based campaigns, and allows for delivering text based messages to landline
subscribers.
 

CaaStor can be considered as the core communications layer when building a

complete Mobile Money and Mobile Banking platform. It brings a flexible solution which uses all
existing communication channels such as SMS, IVR, IVVR, USSD and Email. CaaStor enables Mobile
Payment and Mobile Money services using any Mobile Phone even basic ones and doesn’t require
specific or expensive Smartphones. The great advantage of CaaStor is its ability to connect to multiple
Operators simultaneously, host services for multiple Banks and interact virtually with any Mobile
handset brand.
 
CaaStor™ services can be highly customized using a simple yet versatile web based scripting tool,
allowing unmatched flexibility in designing rapidly step by step interactive USSD, SMS and voice/video
services. Services can retrieve, use and store data from external content servers/content providers,
such as customer bank data.
 
CaaStor™ can be easily managed through a friendly Web Interface accessible on any machine running
any operating system using a standard web browser without installing any proprietary desktop
software.
Technical Characteristics

CaaStor™ is a Multi-Tenant solution. It allows for integration into several Operators’ networks, and
has the following characteristics:
 Support of Multiple Operators simultaneously

 Multiple Service Providers, with multi-level hierarchy

 Rebranding capability for each registered account

 Extensive performance, Revenue and Activity reports

 Hosting of multiple SMS, USSD, Voice and Video Services

 Multiple Campaigns on any communication channel

 Realtime Campaign schedule monitoring

 Customization of broadcasted messages with information from imported data

 Multi-level prepaid Charging engine

 Rating of services based on destinations

 Access numbers/Short codes are defined and assigned to Services

 Web based Design and testing of USSD, SMS and Voice/Video interactive applications

 Call Detailed Reports for billing purposes, and billing reconciliation

 Support of MAP on SS7-TDM or SS7-SIGTRAN(SS7 on IP) for SMS, MMS and USSD

 Support of SS7-ISUP, ISDN, SIP/RTP for voice and video calls

 Integration with off-the-shelf USSD Gateways using XML-RPC, HTTP/s, SMPP

 Integration with Operator’s SMS-C using SMPP protocol

 Integration with Operator’s MMS-C using MM7 protocol

 Interaction with Content servers and/or BSS using HTTP, SOAP, .NET SOAP.

 Role based Web user access

 Transactions logging and tracing

 User access and action logging for auditing

Applying CaaStor™ to solutions

CaaStor is designed for creating:

 Bulk SMS, SMS Campaigns

 SMS Chat, SMS Alert

 Outbound Dialer

 USSD hosted services

 Infotainment services

 Voice Alert, Voice Chat, Voice Notification

 Loyalty, Promotion Program

 Voucher Topup service

 USSD-based Pre/Post Paid account selfcare

  Mobile Banking

 Mobile Payment

 Money Transfer

 Mobile Virtual Wallet

 Airtime transfer

 
MoneyM™
Financial Services Delivery Platform

Description

MoneyM™ is a Mobile Financial Platform which enables deployment of innovative and readymade
financial services such as Mobile Payment, Mobile Banking and Micro-Finance. MoneyM™ is intended
for banked and unbanked populations and can be accessed from any Mobile Phone –even basic ones–
and from any Operator’s network (GSM, GPRS, EDGE and 3G). It provides a Wallet system that allows
great flexibility for Payment services, Peer-to-Peer transfers, Payment of utility bills…etc.
 
MoneyM™ enables the setup and management of a complete network of Agents. It integrates a
complete independent mWallet system that can operate and handle transactions autonomously in a
closed and secured environment. In addition, the mWallets can be linked to Bank accounts or pre-paid
and post-paid credit/debit cards allowing great flexibility for Mobile transactions. MoneyM™ is a smart
combination of financial transaction processing Engine with a multi-channel Telecommunication
platform enabling simultaneously USSD, SMS and IVR access from Mobile Phones in addition to
traditional web access.
 
MoneyM™ Platform is regulatory-compliant and follows KYC standards established by the World Bank
and others entities. Up-front end user registration is required, and the amount will afterwards be
withdrawn from the user wallet account.
 
The platform can be customized according to different countries regulatory authorities. MoneyM™
supports a variety of Mobile Payment services which may be adapted to specific situations and
requirements. It enables the development of the perfect Mobile Payment service offering to suit the
demands and behavior of the target audience.
 
MoneyM™ also provides the possibility to utilize the mobile media for marketing or instant
communication with end users. For example, the platform provides the ability to announce
promotions, new features or other relevant information through SMS and Voice to users.

Key features

 Multi-channel (USSD, SMS, IVR, WEB)

 Work from any Mobile Phone, even basic and old ones

 Work from any Mobile Network (GSM, GPRS, EDGE, 3G)

 Multi-currency and multi-language support

 Regulatory compliance configurable

 KYC standards
  Mobile Payment module

 Wallet management module

 Remittance module

 Wallet-to-wallet transfer module

 Transfer without wallet module

 Agents and sub-agents management

 Tellers and Partners management

 Web selfcare portal for Agents

Mobile Payment

Mobile Payment is aimed towards physical goods or services delivered outside the mobile phone. It
represents an additional sales channel to reach customers while they are on the move. By utilizing this
new and unique payment method, entirely new opportunities and revenue streams for Merchants’
business will arise.
 
By supporting instant payment of non-digital goods and services through premium SMS, USSD or IVR,
MoneyM™ offers a quick and convenient alternative to traditional payments. This efficient payment
method is highly suitable for a broad range of businesses, and may be applied to different fields such
as public transportation, magazine subscriptions, bills, parking and many other areas.
 
As the end user does not need to possess any cash or credit card, mPayment services offers a high
level of convenience compared to traditional payment methods. Moreover, the noticeable handiness of
mPayment services stimulates the end users to perform more spontaneous purchases.

Cloud Services

As the entire platform may be hosted and monitored by Stonehenge Telecom – Technology Services
Group, all major technical hurdles associated with launching mobile services are removed, and the
highest possible performance and availability can be guaranteed.
 
Stonehenge Telecom – Technology Services Group’s highly skilled and experienced technical staff
performs all required maintenance caused by the frequent changes and updates in mobile operator
interfaces, billing systems, handset profiles etc.
 
The platform is rapidly scalable, and new product features are continuously released to fit evolving
customer requirements in the mobile marketplace.
 
Triton™
The software platform for rapidly building and deploying Voice and
Video Value Added Services

Description

Triton™ is a powerful versatile Service Delivery Platform, used both for development and deployment
of communications services.
Triton combines the power of a graphical Application designer and a Runtime environment with strong
integration of SS7 signaling, Video 3G and Video Over IP technology from market leaders, in order to
provide a unique environment for designing Audio and Video enabled services.
 
Applications and resources can be deployed on one or more machines, using heterogeneous
architectures. The platform is easily scalable. All operations can be done in real time without stopping
the system. With distributed architecture, the capacity of the platform can be scaled without
interrupting the existing live services.
 
The Triton™ product provides unmatched flexibility and powerful tools to Service Providers for creating

high quality services and deploying seamlessly new services, with a solid and 
comprehensive set of OAM (Operation Administration and Management) tools. Moreover, Triton offers
redundancy, load balancing and distributed architecture allowing a multi-node platform and multi-
operating systems.

Technical characteristics

The Triton Service Delivery Platform is a multi-layered distributed platform where components from
various layers can reside on different servers:
 Application Layer which define the service call flow logic

 Media Control Server (MCS) which is responsible for resource utilization and call routing

 Media Control Unit (MCU) which is a Unit responsible for controlling a specific technology
resource provider (Telecom board, Speech Engine…)
 For each supported technology, there is a specific MCU

Triton comes with an OAM Tool called Big Browser, as well as an OAM SDK. With the OAM SDK, Triton
pushes the limits of openness and allows 3rd Party products to remotely administer the platform.
Triton is the ideal platform for Application Service Providers by providing an extensive event reporting
mechanism, fault resilience features, strong technology integration and a unique application
development environment.

Key features

 Integrated Graphical Application Designer with powerful embedded programing language

 Integrated Administration and management tool (Big Browser)

 Voice Browser Engine with support for VXML 2.1 and CCXML 1.0

 SS7-ISUP, TUP, ISDN, CAS protocols

 3G-Video, IP-Video

 Voice over IP, SIP, H323

 Speech Recognition

 Speech Synthesis (TTS)

 Audio and video Conferencing

 Video transcoding, Video overlay

 Comprehensive Call Detailed Reports

 Platform monitoring, event reporting

 Integrated SNMP agent

 Integrated native database access for Oracle, MSSQL, MySQL, ODBC driver

 Integrated 3rd party technologies from market leaders: Dialogic, NMS (Dialogic), Nuance,
Telisma, Aricent, Radisys, Audiocodes, Aculab.
Applying Triton™ to solutions
Triton™ allows for easy development of interactive voice and video services and typically suitable for
building Interactive Voice and Video Response services, the so called IVVR.
 
Comet
The versatile IP Call-Center for small to medium business

Description

Comet product allows deploying interactive call-center solutions with minimum setup effort. Where
customer care matters, Comet is the right answer for quality of service.
 
Comet provides a comprehensive set of features for handling inbound call with configurable
announcements, queuing mechanism and agent groups routing. Comet also allows for building
sophisticated campaigns with segmentation of contacts, campaign scheduling and agent screen popup.
Each campaign can use any of the integrated dialing engines: Progressive dialer, Preview dialer,
Predictive dialer and Power dialer.
 
Comet is fully operated and administered through an intuitive web interface.
 
Comet is primary an IP-core based Call Center solution, but can be operated in a TDM network or
behind a PBX. Comprehensive reporting as well as real-time supervision is also provided for precise
monitoring of campaign activity as well as agent performance. Comet integrates a web based scripting
tool for building interactive dialogues. During a campaign, these dialogues can pushed in a popup
screen to the agent in order to guide him/her step by step during the conversation with a contact.

Technical characteristics

Comet integrates the most comprehensive features specifically required in the Call-Center business
among which we can mention:
 ACD with call queuing

 Multiple queues, configurable queue size

 Multiple agent groups

 Flexible routing

 Multiple services

 Agent group mailbox

 Customizable announcements

 Playback of estimation wait time in queue

 Pre-announcement for agent

 Agent Screen popup

 Agent desktop taskbar

  Fixed and Free sitting for agents

 Remote agent (Home/Mobile login)

 Agent supervision through web interface

 Call-recording and supervisor listening for quality assurance

 Outbound campaigns

 A choice of Predictive, Progressive, Preview and Power dialers

 Import of contacts for campaigns

 Scheduling of Contacts import tasks

 Automatic or predefined segmentation of contacts

 Scheduling of campaigns

 Powerful step by step graphical tool for building interactive agent scripts

 Triggering of agent script per campaign and push to agent in screen popup

 Integration of contact data in agent screen popup

 Pre-announcement and IVR interaction with called contacts

 Configurable call-reattempts based on call result (Busy, no answer, failure)

 Customizable Call qualifications

 Reports on campaigns, agent activity, call qualification statistics…

 Export of reports in CSV and PDF format

 SIP based IP-Core: Allows deployment in both VOIP

 Full compatibility with off-the-shelf Gateway for deployment in TDM environment

Applying Comet to solutions

Comet is a the right tool for deploying small to medium call-center solutions while keeping openness
for integration in a CRM environment, with access to specific company data and contacts.
 
Comet is suitable for building:
 Customer care call-center solutions

 Hotline and Support call-center solutions

 Broadcast voice based campaigns for marketing or alert and notification

 Survey campaigns

 Voting campaigns

 Reminder campaigns (Payment recovery, subscription renewal…)

 
Orion Switch
The converging IP Switch for unified enterprise communications

Description

Orion Switch is primarily a SIP switch designed for handling phone to phone calls. It integrates all PBX
common functionalities applied in the Voice Over IP world. Besides, Orion switch handles both audio
and video calls on the same platform, when using video enabled SIP phones. Orion switch can also be
deployed in a multi-site configuration for centralizing the communications between multiple sites while
using a simple common dial plan for all sites. Orion Switch is fully compatible with off-the-shelf SIP
phones and softphones, and integrates seamlessly with SIP Gateways to provider SIP to TDM
connectivity.
 
Orion Switch transforms the enterprise communications by allowing a smooth and simple transition to
emerging packet based networks with additional features such as unified communications, voicemail,
faxmail, IVR and roaming capability for remote users/phones.

Technical characteristics

Orion Switch is full featured product for unified enterprise daily communications, that is based on an
open architecture allowing for single and multiple site IP-voice and video communications. Features of
Orion Switch include:
 Fully web based administration

 Integrated and customizable IVR service

 Configurable IVR announcements, and prompts, upload of media files

 Integrated Voice and Fax mail

 Configurable voicemail prompts per user

 Customizable inbound routing rules

 Call hold, Call transfer, call pick up functionalities

 3-way Conferencing functionality

 Free dialing plan and configuration of extensions

  Configuration of users

 Assignment of extensions to users

 User online access to voice and fax mail

 Forward of voice and fax mail to user email

 User online access to call logs: Inbound, outbound, missed

 Multi-branch Switch for multi-site virtual IP-PBX

 Integrated prepaid charging tool, activated per user or site

 User profiles for call restrictions

 SIP based core, with NAT traversal, RTP relay, DoS

 Presence management for user SIP phones

 Compatibility with existing 3rd party products including SIP phones, softphones and Gateways

 Auto-provisioning of SIP phones based on MAC address

 Multiple simultaneous register for each SIP user (For multiple hunting)

Applying Orion Switch to solutions

Orion switch can be viewed as a simple and easy to install and run IP-PBX. Among the possible
solutions that can be deployed based on Orion Switch, there is:
 Enterprise IP-PBX: with customizable IVR, voicemail and faxmail

 IP-PBX Replacement of an existing PBX, simplifying the infrastructure and adding features

 Multi-site virtual IP-PBX: Connecting multiple branch offices of the same enterprise