2017

COMPUTERWAYS LTD; the 8

Dimension Computer Company

COMPANY PROFILE

;
Computerways, The 8-Dimension Computer Company…

About Us

Computerways Ltd, the 8-dimension ICT firm is 100% Kenyan owned and started its operations in 1994 with
an enthusiastic team of only 5 members, on an office space of 556sq feet! Our first year turnover was US
Dollars 50,000.Over the years, we’ve grown to become amongst East Africa’s top companies in providing ICT
services including hardware sales, services and computer applications. In 2007, we realized a turnover of US
Dollars 1,500,000. Today, we occupy over 3400 sq. feet of office space with an increased number
of qualified professionals who work round the clock to ensure we remain the leading total systems
solution provider, integrating all components of ICT hardware, application software and training
among other solutions.

Mission

Our mission is to generate exceptional value for our dealers and customers by offering the latest technologies and
enhancing our customer’s operations through our ICT services.

Vision

To emerge as a Premium solution provider of latest and advanced I.T. enabled products and professional
services and enhancing its reach to end consumers as well as in corporate by giving them superior &
qualitative products and prompt after sales support and to be the No. one choice for the end-user
consumer.

Strategic Goal

To emerge as the most trusted all round ICT partner in the

East & Central African Region by 2020!
Computerways, The 8-Dimension Computer Company…

Our 8-Dimensions
Computerways Ltd prides itself in being the most respected ICT Company when it comes to our
approach to handling our clients. This forms part of our pillars of strength which we call our 8dimensions
namely:

1. Survey / Request
This is the most premier part of any transaction and we term it as most important to us
since this is where we identify opportunity to provide for. It’s the point where the Client
and We make contact for the first time.
Regardless of whether it’s our sales team that approached the need or the need that came
to us (In this regard the Client), Computerways Ltd always ensures to seize this opportunity and
engage the client to identify their needs.
2. Evaluation

With all the details and data collected from the Client, the Computerways Team can sit down and
access the requirements with the best solution that will best suit the Clients needs. Determination
of final product or service to the client shall depend on,:

• Research from relevant teams

• Compatibility of solution with existing infrastructure
• Client end usage requirement
• Availability and reliability of solution
• Outstanding customer support
• Pricing factor

After these factors are put into consideration, we conclude on final remedy which is complete
after the next step.

3. Presentation / Proposal

The third Dimension is about putting the Client into the status of the solution which involves a
demo that which would be either verbal, written, video or a technical presentation. During this,
the Client can engage the Computerways team with queries and clarifications. Also this is the
chance to modify the solution or customize it to the customer preference. The next dimension is
Computerways, The 8-Dimension Computer Company…

partly connected to this and can either follow immediately or a later date.

4. Agreement / Negotiations
On this crucial stage is where a conclusion on the particular solution to be implemented is chosen.
Financial implication is laid on the table and discussed in regards to choice if solutions are more
than one.

Payment duration is agreed upon acceptance of the Computerways proposal. We do offer credit
terms with respect to the transaction specifics. There is always a round table negotiation platform
on total costs and delivery period. Also this shall include any after sale agreement e.g after sale
service, service maintenance, warrantiese.t.c.

When this is presented in proper writing, then the next step of the dimensions can be executed.

5. Procurement / Fabrication

Upon receipt of written acceptance of terms of delivery and payment, Computerways is only but
obliged to begin the process of acquiring if not fabricating the proposed solution into a tangible
order.

This is as a well a vital stage because all that was proposed has to be put into reality and must be
in a functional state. All standards are duly observed to ensure solution is of certified level/ status.

After achieving the final status within scope of works, test runs are done to ensure the (to be
delivered) solution is of sound nature.

6. Delivery / Installation

With respect to dimension Four where terms and conditions are deemed to apply,
implementation of the solution at the end usage point shall be delivered accordingly. At this stage
mainly the technical team is fully involved and will load full bars to deliver service above bar and
within the stipulated time. Access to site is granted in liaisons between site manager and Client.

Delivery is less precise for confirmation but for the installation solutions, details have to be deeply
scrutinized to avoid malfunctions, delayed handovers and material wastage. This is done openly in
Computerways, The 8-Dimension Computer Company…

the client’s clear line of sight for ease of monitoring and rectification.

After completion of the respective task then we strategically move to the next dimension.

7. Testing & Training

During this period, attention is paid to detail by the client or the client’s personnel. As the testing
of final performance of the solution takes place, Computerways personnel shall equip the Client
and their associates with knowledge on using and troubleshooting the system solutions. This is the
final stage of implementation before the handover is actually done.

Rectifications of the final stature are done. And through the Clients satisfaction, the project is
deemed complete. Note that this can continue as the Client undertakes his daily routines as
testing are well done during the real task operations.

8. Commissioning & Handover

Handing over is vital as it is the official time that solution is termed as successful.

Commissioning is done on writing to confirm that all is per stated proposal and if there are any
changes, then they are documented and asserted to.

At this juncture, certificates of completion are issued and financial compensation can begin being
process ed.
Computerways, The 8-Dimension Computer Company…

Our Specialties: The 8 Dimensions ICT solutions

Computerways Ltd provides solutions to the most current and emerging ICT problems in the current market.
Our areas of business include:

 Hardware solutions (including supply and installation)

 Software solutions
 Programming applications
 ICT maintenance contracts
 ICT Security solutions
 Computer accessories
 Networking implementations

 Consultancy services

 Training.
Computerways, The 8-Dimension Computer Company…

Hardware Solutions and Computer accessories

Computerways Ltd provides supply and installation of different hardware for the corporate user, the home
user, the school user (students & educators) and any other user according to the scope of work. Our
trained technicians will advice you on what kind of computer will suite your needs according to your
preferred usage. Our sales team is always hands on when it come to enquiries and quotes and our delivery
timelines are as soon as possible depending on stock availability. Our hardware solution includes:

Pc’s and Laptops, CPUs, monitors, keyboards, mouse, desktop publishing (includes both high-end paper printers
& ID card printers at affordable rates), server installation and administration, etc

Software solutions & programming applications

Our solutions are up-to date with major computer application solutions that seek to protect your data from
threat while enhancing your productivity. Our scope in this area includes data security solutions (antiviruses
etc) and stand alone ICT systems that not only increase your productivity but also maximize your return on
investment within the shortest times possible.
Computerways, The 8-Dimension Computer Company…

Networking Solutions

We provide a collaborative environment that enables you and your customers to communicate with ease.
Our proper design and installation of structured cabling systems, will assure compatibility with a
broad range of applications from telephone systems, to internet, video and internetworking
hardware like modems, gateways, routers and multiplexers together with relevant software that provide
environment for communication between LANs WANs thus building networks upon networks.

Our unified communications, which includes PABX, structured cabling & VOIP, wireless bridges, wireless
networking solutions and more enables your employees to take advantage of your already established LAN,
WAN to provide a highly secure, reliable and scalable communication network using almost any media.
Below are some of our major specialties in this area:

a) Structured Cabling

Structured cabling is building or campus telecommunications cabling infrastructure that consists

of a number of standardized smaller elements (hence structured) called subsystems. Our skilled
teams have renowned expertise in all the basic subsystems involved such as demarcation points,
on-premises wiring, wiring consolidation points, vertical/riser cabling, horizontal wiring/plenum
cabling and work area components.

b) IP telephony & VOIP solutions

Computer Ways limited offers its customers an Internet-based voice services with a rich set of
features, functionality and value-added applications which reduce costs and include Computerways
Computerways, The 8-Dimension Computer Company…

VoIP Inter-branch; Computerways VoIP Local, Computerways VoIP National and Computerways
VoIP International; Computerways VoIP Cellular and Computerways VoIP Society. Examples:

• Routing phone calls over existing data networks to avoid the need for separate voice and data networks.
• The ability to transmit more than one telephone call over a single broadband connection.
• Secure calls using standardized protocols (such asSecure Real-time Transport Protocol). Most of the
difficulties of creating asecure telephoneconnection over traditional phone lines, such as digitizing and
digital transmission, are already in place with VoIP. It is only necessary toencryptandauthenticatethe
existing data stream.

c)Wi-Fi Installation

Wi-Fi is the name of a popularwirelessnetworking technology that uses radio waves to provide wireless
high-speedInternetandnetworkconnections. Computer ways offers the best solutions for your
customized & secured Wi-Fi connection in your home or offices at an affordable & pocket friendly
rate.

ICT Security Solutions

Computerways, The 8-Dimension Computer Company…

We design, deploy and support security systems for both of our client’s safety and their investments. We
give our clients the customized reliable latest security solutions tailor made to suit their requirements. Our
product line ranges from;

 CCTV SURVELLNACE SOLUTIONS

 ACCESS CONTROL & TIME ATTENDANCE SOLUIONS
 SMART WINTRUDER AND FIRE DETECTION SOLUTION
 VIDEO DOOR PHONE SOLUTIONS
 BODY AND LUGGAGE SCANNERS

Maintenance Service Solutions

Computerways, The 8-Dimension Computer Company…

We provide high levels of IT equipment maintenance both one off and on contractual basis. Our services include:

NORMAL PROTECTIVE MAINTENANCE

Carried out quarterly i.e. once every 3 months to sustain peak performance. This will entail internal cleaning
of equipment, blowing, dusting and diagnostics to ensure free operation and arrest extensive wear.
However, it will be client’s responsibility to ensure an exterior dust free environment for the equipment by
use of dust covers and or dust proofing.

EMERGENCY MAINTENANCE
This service is on call and support will be offered on line immediately a malfunction is reported. Our
engineers will move to site within 15 to 30 minutes of defect report within Nairobi and its environs and
twelve hours for outside Nairobi.

STAND-BY EQUIPMENT

In the event that the affected equipment cannot be serviced in reasonable time to restore client to normal
operation, Computerways Ltd. will provide stand-by equipment of similar or higher specifications during the
time client’s hardware is being serviced. Such stand-by equipment will be availed for a maximum period of
three weeks during which time our engineers shall have repaired / replaced the defective parts. In the
event that the equipment is unserviceable due to non-availability of defective parts, Computerways
Ltd. will prepare a defect report and recommend the most appropriate remedy. Such equipment can be traded in and
offers of new replacement equipment negotiated with the client.

REPLACEMENT OF AGING PARTS

Your equipment will be regularly and professionally checked. Parts that are subjected to wear and tear in the
normal machine life will be attended to by either complete replacement or serviced at the discretion of our
Computerways, The 8-Dimension Computer Company…

engineers at no charge. However, parts exposed to heavy wear and tear will be replaced at cost.

Client shall be informed regularly on latest developments in the I.T. Industry and advised on upgrades and
related information in research and development. Client will decide on the required modifications and we
shall provide parts at cost but installation shall be free.

Consultancy services

ComputerwaysLtd’s team constitute a team of consultants can help you to harness the most cost effective technology
within your budget and ensure you are getting the most out of your technology.

 All project work is personalized to meet specific needs of the client.

 The analytical skills and expertise that the firm employs enables it to find solutions and opportunities
where others do not.
 Recommendations and solutions are realistic and plans are workable based on the client’s needs and
resources.
 Reliability, realistic pricing and uniqueness in service delivery.

Some of the major consultancy services we offer include:

 Feasibility studies on all areas of computer technology

 Systems development (hardware and software)
 Singular units’ installation, development and management
 Network design
 Network installation, Development and Management
 Web Designing
 On-line Computer Aided Transactions Tracking systems, (Inc. on-line banking facility, electronic credit card)
 Computer based security systems
Computerways, The 8-Dimension Computer Company…

We also have a facility for hot restart center in the event of major disaster at clients’ site. This involves
setting up a mini L.A.N. at Computerways Ltd. or location of client's choice to enable client’s critical
operations to continue running while remedies are being sought. Such disaster recovery contingency plans
shall be availed within 48 hours of report and shall be negotiated in advance with client.

Training & Support Services

At the 8 dimensions Computer Company, we empower our clients to be able to handle basic PC repairs to
save on their costs. We believe 90% of PC related problems can either be avoided or solved within just a
few minutes and that is why we offer our clients an Intro to PC Troubleshooting which shows how to
maintain and optimize a Windows PC. Also, teaching you how to diagnose and fix those problems as well!

Otherwise, we provide 24/7/365 support, working round the clock to ensure that all our clients’ needs have been
met within shortest times possible.
Computerways, The 8-Dimension Computer Company…
Computerways, The 8-Dimension Computer Company…

Key Personnel
Name Designation Qualification & Experience
Muthaka J.M CEO & Regional • 25 years of ICT experience
Director • MBA-Leadership and
Management
Muturi P.N Chief Financial • 18 years Accounting
Controller experience
• MBA Strategic management
 BSc Business
Administration(Accounts)
 CPA(K)
General Manager • 22 years experience IT and
Kamire T.E.O Accounting fields
• BSc Information Technology
• Graduate Dip. IMIS
• Pursuing MBA Strategic
Management (Heriot Watt
University)
Jerry.O.Obure Head of Sales • BSC Computer Science
• Higher Diploma IMIS
• DELL sales Certification
• APC Certified

Isaac Munyasia Computer Enterprise & • BscHons IT-JKUAT

Network Engineer • CCNA
• Oracle administration
certification
Kelvin Nyaga Server Engineer • BSc Computer Science
• CCNA 1,2,3 and 4
• Oracle, Sage &Quickbooks
administration certification
• 4 years MCIPT-Server
Administration
Computerways, The 8-Dimension Computer Company…
Computerways, The 8-Dimension Computer Company…

Our Target Verticals

Computerways Ltd offers ICT solutions that not only cut across Kenyan borders but also various verticals including:

• Financial Services & Insurance (FSI)

• Manufacturing
• Industrial
• Hospitality
• Health services
• Government &Parastatalsetc

Our Project Approach

Computerways approach of projects begins in free consultancy services to clearly understand our client’s
needs. We then let you focus on your core business as we built an infrastructure that solves your needs
without disrupting your day to day operations.
Computerways, The 8-Dimension Computer Company…

2017

Call us today or visit our offices at:

TH
AFYA CENTER 11 FLOOR, TOM MBOYA STREET

P.O. BOX 11696-00100

TEL: +254(20) 224131,311238, 313316

NAIROBI

EMAIL: [email protected]

WEBSITE: www.computerways.co.ke

COMPANY PROFILE