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SENSITIVE: NSW GOVERNMENT

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COMMUNITY ATTITUDES

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TO PARRAMATTA

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LIGHT RAIL
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Quantitative Research Report
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Wave 4
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Prepared for Transport for NSW

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December 2019
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GIPA Application 20T-0513 Page 198

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CONTENTS

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Page

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Introduction 4

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Background and objectives 5

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Research methodology 6

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Executive Summary 7

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Research Findings

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Local transport sentiment and needs 11

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Awareness, knowledge and attitudes to the Parramatta Light Rail 14

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Project benefits and their impact on attitudes 26

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Predicted usage 30

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Construction impacts 34
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Communications 37
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Appendices
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Sample demographics 44
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RESEARCH METHODOLOGY AND SAMPLE DESIGN

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Stage 1 Stage 2
26
Camellia 2142 Ermington 2115

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November 2019.

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Carlingford 2118 Melrose Park 2114

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Carlingford Court 2118 Newington 2127

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Carlingford North 2118 Rhodes 2138

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at
Dundas 2117 Sydney Olympic Park 2142

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Dundas Valley 2117 West Ryde 2114

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nf
North Parramatta 2151 Wentworth Point 2145

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Oatlands 2117

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Parramatta 2150

nm
Rosehill 2142

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Rydalmere 2116
ov Telopea 2117
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SW

Westmead 2145
N

Sample breakdown
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Stage 1= Stage 2 = Total =

Sample by Stage
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335 300 635

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Margin of error (95% CI) +/- 5.4% +/- 5.6% +/- 3.9%
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ea

Online sample 185 104 289

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CATI Sample 150 196 346

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KEY FINDINGS – 2019 (1 OF 2)

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PLR awareness/knowledge Sentiment & drivers Project KPIs Messaging & Comms

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m
• Overall sentiment towards • PLR continues to perform • Exposure to information

or
PLR is strong and has well on most KPI’s. about the project’s features

nf
improved since 2018. and benefits led to an uplift
• The long-term benefits of

tI
• 72% of those aware have a in positive sentiment.
the project are well

en
positive view of the project recognised – most believe it • Messages that most

nm
(up from 66%) and only 10% will enhance the local impacted sentiment shift
have a negative opinion. transport network, focus on the quality and

er
• Sentiment improved most in community and economy – comfort of the PLR and
ov
Stage 2 but remains lower and these are key drivers of serving areas that currently
G
than Stage 1 (66% vs 77%). overall sentiment. lack public transport.
SW

• Providing better transport • Some uncertainty remains • 80% were interested in being
connections – in general about the impact of the kept up-to-date about the
N

and to local destinations – is project on the natural project (up from 71% in
er

the most common reason for environment, trees and 2018) with similar interest
nd

positive sentiment. heritage buildings, but these levels in Stage 1 and 2.

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• Negative sentiment stems are not strong drivers. • Participants were most
d

from concerns about traffic interested in hearing about

• A significant minority
se

congestion (esp. in Stage 1) station locations and

disagreed that they had
ea

while those in Stage 2 cite destinations, the route and

enough information or that
timelines.
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the expense and a lack of the community was being

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information about the project. consulted about the project.

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KEY FINDINGS – 2019 (2 OF 2)

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Predicted usage Local impacts Local transport issues

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• 15% of those aware of the • Sentiment towards local

or
PLR claim to have been public transport is positive –

nf
affected by construction most rate as either Excellent,

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associated with its Good or Fair.

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development – this is slightly • Unprompted transport
.
higher than 2018 (10%)

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priorities continue to focus on
although encouragingly most increased frequency of

er
(77%) believe these impacts buses and trains and there is
ov
are acceptable given the
benefits of the project .
a growing desire for more
G
frequent and reliable
SW

• Most agreed that “the project services - particularly in

is helping local Parramatta Stage 2.
N

businesses during • Improving the reach of public

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construction by developing transport in areas not

nd

local events and activating currently serviced adequately

areas like Eat Street to
U

also emerged as an
attract customers”. unprompted theme this year.
d
se

• These participants were

ea

more likely to feel positively

about the project overall.
el
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OPINIONS OF LOCAL PUBLIC TRANSPORT

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Sentiment towards local public transport is mostly positive and unchanged from last year.

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Ac
Ratings of local public transport (%) Excellent /

lic
Good

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2019 12 46 31 7 3 59 Most positive opinions:

(P
Total
2018  Frequent bus users (68% vs. 50%

n
13 48 28 7 3 62

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of infrequent train users)

at
m
 Those that travel into Parramatta a

or
2019 10 44 35 7 4 55
few times a week or more (68% vs.
Stage 2

nf
2018 48% of those that travel into

tI
14 46 27 9 4 60

en
Parramatta once a month or less)

nm
2019 14 48 28 6 3 62

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2018 12 ov 51 29 6 2 63
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Stage 1
2017 13 46 29 8 4
SW

59

2016 6 45 36 12 1 50
N
er
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Excellent Good Fair Poor Very poor

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UNPROMPTED LOCAL TRANSPORT PRIORITIES

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Frequency of public transport services remains the dominant theme; followed by traffic congestion.

ss
Broadening the reach of public transport services has emerged as a theme this year.

ce
Ac
Total Stage 1 Stage 2
Things the State Government should do to improve transport

lic
– Top 15 (2019) (2018) ‘16 ‘17 ‘18 ‘19 ‘18 ‘19

ub
More/ increased frequency buses 21 19 15 16 18 18 21 23

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More / increased frequency of trains 16 18 10 13 18 15 18 17

n
io
Increase frequency / reliability of public… 13 7 14 9 8 12 6 14

at
m
Better road/traffic management / reduce… 10 7 12 6 3 9 12 11

or
“More frequent
Cost of public transport / cheaper fares /… 7 8 7 10 12 9 4 6

nf
and faster trains,

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Happy with current situation / Good 7 and buses that 9 4 8 6 7 12 7

en
arrive on time."
More bus routes 7 3 2 1 4 6 2 8

nm
Improve transport/ connections to areas… 7 2 3 0 3 5 1 9

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More / Public transportation ov 6 5 1 4 7 5 4 7
G
Better/reliable/ on time bus services… 5 “It is difficult to get to 7 6 5 8 5 5 5
SW

certain suburbs it would

Widen roads / upgrade roads faster 4 6 1 2 5 4 6 3
be nice to have more
N

Less crowding on trains 4 direct routes.” 2 1 1 2 3 1 4

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Too much development / over population 4 2 3 2 1 2 4 6

nd
U

More parking required 3 4 4 3 3 3 5 4

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Better infrastructure 3 1 2 3 1 2 2 5
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ea
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Significantly higher / lower than the previous year.

R

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AWARENESS AND KNOWLEDGE

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While most participants have heard of the Parramatta Light Rail there remains a core who are unaware

ss
of the project. Knowledge remains significantly lower in Stage 2 areas.

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Ac
Awareness and knowledge of PLR (%) A lot /

lic
Aware
moderate Higher knowledge:

ub
2019 7 31 33 12 17 83 37

(P
Total  Frequent bus travelers (55%

n
2018 8 31 32 13 16 84 39 vs. 38% who do not travel on

io
a bus frequently)

at
m
 Travel into Parramatta daily

or
2019 6 24 37 14 20 80 30
Stage 2 (73% vs. 52% of those who

nf
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2018 7 20 35 19 20 80 28 travel a few times a week)

en
nm
2019 7 36 30 11 15 85 44

er
2018 9 41 ov 29 8 12 88 50
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Stage 1
2017
SW

11 34 34 10 12 88 45

2016 2 21 31 17 29 71
N

23
er

A lot
nd
U

A moderate amount
d
se

A little
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Statistically significant difference - higher / lower.

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KNOWLEDGE OF THE PROPOSED ROUTE

)A
Knowledge of the proposed route has increased among Stage 2 participants, however remains lower

ss
than those in Stage 1 areas.

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Ac
Knowledge of the proposed route (%) Good / A little Better understanding of the route:

lic
understanding

ub
 Men (35% vs. 22% of women)
2019 26 48 26 74

(P
Total  Frequent bus / train travellers (both 34% vs.

n
2018 29 41 30 70 23% and 21% of infrequent bus and train

io
at
travellers)

m
 Have children under 18 at home (36% vs.

or
2019 22 49 29 71
Stage 2

nf
24% of those without)

tI
2018 21 39 40 60

en
 Those who travel into Parramatta a few
times a week or more (36% vs. 12% of those

nm
2019 30 47 23 77 that travel into Parramatta once a month or

er
less)
2018 35 ov 43 22 78
G
Stage 1
2017
SW

31 46 23 77
More likely to say they don’t really know:
2016 17 50 34 66
N

 Aged 55+ (39% vs. 25% of 18-34 year old’s)

er
nd

 Those who travel into Parramatta once a

I have a good understanding of where it will go and
U

the places it will connect month or less often (37% vs. 19% of those
d

I know a little about where it will go and some places it that travel into Parramatta a few times a week
se

will connect
or more)
ea

I don’t really know where it will go or the places it will

connect
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Significantly higher / lower than the previous year.

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OVERALL SENTIMENT TOWARDS PLR

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Sentiment towards the PLR is mostly positive. Despite an increase in positive sentiment in Stage 2 areas,

ss
positivity remains lower compared to Stage 1.

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Ac
Overall attitude to PLR (%) NET NET

lic
Positive Negative

ub
2019 29 43 18 8 2 72 10

(P
Total

n
2018 24 43 20 9 4 66 13

io
at
m
or
2019 30 36 22 11 1 66 12

nf
Stage 2

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2018 19 37 32 9 3 56 13

en
nm
er
2019 29 48 15 5 3
ov 77 8
G
2018 27 48 11 9 4 75 13
SW

Stage 1
2017 31 43 18 6 1 74 7
N
er

2016 28 42 19 7 3 70 10
nd
U
d

Very positive Somewhat positive Neutral Somewhat negative Very negative

se
ea

Statistically significant difference - higher / lower.

el

Significantly higher / lower than the previous year.

R

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PROFILING SENTIMENT TOWARDS THE PLR

)A
Positive sentiment increases with knowledge of the PLR. Those more positive about the PLR include

ss
those in Stage 1, younger people and frequent PT users.

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Ac
lic
MORE LIKELY TO BE POSITIVE

ub
MORE LIKELY TO BE NEGATIVE

(P
 Aged 55+ (18% vs. 6% of 18-34 year olds)  Stage 1 (76% vs. 67% of Stage 2)

n
 Have children under 18 living at home (81% vs 67% of

io
 Only know a little or Don’t know anything about the PLR

at
(12% vs. 6% who know a lot / a moderate amount) those who don’t)

m
 Have completed a university degree (77% vs 62% of those

or
nf
who have not)

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 Know a lot or A moderate amount about the PLR (86% vs.

en
61% of those who know a little / don’t know anything)

nm
er
ov
G
SW
N
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nd
U
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STATED REASONS FOR POSITIVE SENTIMENT TOWARDS PLR

)A
Better and more convenient connections (in general) remains the most common reason for feeling

ss
positive about the PLR. Connectivity to local destinations was cited more this year.

ce
Ac
Stage 1 Stage 2

lic
Reasons for a positive opinion of the PLR ’16 ’17 ’18 ’19 ’18 ‘19

ub
30

(P
Good/ convenient / better connections 33 34 32 32 21 28

n
28

io
at
Extra / more public transport is good/ 17

m
32 29 24 10 34 27
improvement on current transport

or
28

nf
tI
Will help connect suburbs to/ from Parramatta/ 15

en
9 5 8 16 6 14
City/ Olympic Park 7

nm
er
13
Will reduce cars/ congestion 6 11 8 14 9 11
ov 9
G
SW

10
Reduce travel time /quicker/no need to change -- -- -- 11 -- 9
0
N
er

10
nd

Like light rail / will help me/ good idea -- -- 8 12 7 7

U

8
d
se
ea

Total 2019 Total 2018

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Significantly higher / lower than the previous year.

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STATED REASONS FOR NEGATIVE SENTIMENT TOWARDS PLR

)A
Barriers relate to traffic congestion, road narrowing and scepticism about the project’s overall viability.

ss
Those in Stage 2 areas cite expense and a lack of information as reasons for negativity.

ce
Ac
Stage 1 Stage 2

lic
Reasons for a negative opinion of the PLR ’16 ’17 ’18 ’19 ’18 ‘19

ub
26 -- -- 0 35 2 18

(P
Will cause congestion/increase congestion
1

n
Wait to see it / seeing is believing/ not sure if 14

io
26 9 2 19 3 10
will happen 3

at
Proposed route covers existing services / Better 13

m
9 8 10 25 2 4
to improve current services 7

or
nf
13
Will make roads narrower 0 0 2 11 1 14

tI
2

en
11
Too expensive /limited outcomes 0 2 0 4 4 17

nm
2
11

er
Construction problems -- -- 4 8 5 12
5
ov 0
G
Need more information 0 0 0 0 0 10
6
SW

5
Poor transport option 0 10 18 7 19 3
19
N

2
er

Parking reduced -- -- 10 4 12 0
11
nd

2
U

Business disruption
17 -- -- 20 4 13 0
d
se
ea

Total 2019 Total 2018

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Significantly higher / lower than the previous year.

R

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REASONS FOR SENTIMENT ABOUT THE PLR

)A
ss
ce
Ac
lic
Because I don't think despite all the information being put out This is a project that was not
Because I don't know where

ub
about it, I am not convinced there is a solid need from a required, the funds could have
transport point of view. It is a lot of money being invested in a it is going to be. There is

(P
been better spent on fixing the
project where an alternative project could deliver better lots of information but no
train network.

n
transport outcomes. action. Like the George St

io
project it has been going on

at
for four years but is still not

m
operational. It is a corridor that needs

or
Because the NSW more transport options. It is

nf
It has been managed
Government have not been something which has been

tI
badly by being over
very forth coming with talked about for many years

en
budget and behind
information to people in my It will connect suburbs that and it is nice to see some

nm
schedule.
area. Also all of the NSW don't have much transport, action.
Governments projects always

er
we will have another option
end up costing more than the
public are originally told.
ov of transport.
G
It can help to solve the Going to improve things for
SW

traffic congestion problem The route of the Parramatta people in this area and NSW
Light Rail is a benefit to in general. Connectivity to
N

'I think it is something that where I live. different suburbs will improve.
er

Sydney needs. There is little Only buses to norwest

It will be very convenient
nd

transport going through business park so good to

as more apartments are Improving transport options connect trams to there. More
U

Camellia and the light rail will going up everyday in throughout Sydney is a choices to take convenient.
d

help. The light rail will also Western Sydney so we

se

help other suburbs which worthy project. It will Automation may come into
need another mode of hopefully help manage
ea

have limited transport at the picture too and improve on

transport so everyone can congestion on roads, trains time running.
el

moment. fit on public transport. and buses.

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PERFORMANCE ON PROJECT KPIS

)A
The long-term ‘macro’ benefits of the project are well recognised. A majority of participants believe it will

ss
enhance the local transport network, community and economy.

ce
Ac
Performance on project KPIs – top half Net Net

lic
Agree Disagree

ub
The project is an important addition to the

(P
42 39 11 5 3 81 8
public transport network

n
io
Once completed, the project will be good
35 41 17 62 76 7

at
for local businesses

m
or
The project will be good for job creation 32 44 15 7 2 76 9

nf
tI
Once completed, the project will be good

en
36 39 14 7 3 75 11
for my local community

nm
The long-term benefits of the project will
31 40 20 6 3 71 9

er
outweigh any short-term inconvenience…

The project has been designed to address ov

G
32 38 18 7 4 70 12
the long-term transport needs of the area
SW

I understand the rationale for the project 28 42 18 7 4 70 12

N
er
nd

The project is a good use of public money 30 39 18 7 6 69 13

U

Once completed, the project will reduce

d

27 35 21 11 6 62 17
se

traffic congestion in the local area

ea

Strongly agree Somewhat agree Neither agree nor disagree

el
R

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PERFORMANCE ON PROJECT KPIS CONT.

)A
While on balance sentiment is positive, uncertainty exists around the impact of the project on the

ss
environment and historic buildings, information provision and the extent of community consultation.

ce
Ac
Performance on project KPIs – bottom half Net Net

lic
Agree Disagree

ub
Helping local businesses during construction

(P
22 37 30 9 2 59 11
via local events and activating areas like…

n
io
Once completed, the project will be good
25 31 23 12 9 56 21

at
for me personally

m
The route has been well designed to access

or
19 33 35 9 4 52 13
important destinations and transport nodes

nf
tI
Providing appropriate advance notice and

en
18 32 28 15 7 50 22
information about construction activities…

nm
I have enough information about the project 13 32 19 25 11 45 36

er
The local community is being properly ov
G
16 29 27 20 8 45 28
consulted about the project
SW

The project is taking care to minimise

16 29 44 83 45 11
N

impacts on the natural environment

er

The project is taking care to minimise

nd

16 27 48 63 43 9
impacts on heritage buildings
U

They are taking care to replace trees that

d

15 27 51 5 3 42 7
se

have been removed during contruction

ea

Strongly agree Somewhat agree Neutral Somewhat disagree Strongly disagree

el
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MODELLING SENTIMENT

)A
Regression modelling identified the factors that most impact current perceptions of the project which

ss
can be promoted or enhanced to drive positive sentiment.

ce
Ac
Impact on current sentiment (via regression modelling)

lic
ub
(P
Maintain Important addition to
Promote
Long term benefits

n
public transport network

io
at
Good for job creation
Good for my local community

m
Good for local businesses

or
The long term benefits outweigh
Good use of public money

nf
short term inconvenience

tI
Helping local businesses during Will reduce traffic
Net performance (% agree)

Designed to address long term

en
construction e.g. events and congestion in the local transport needs of the area
activating areas like Eat Street area

nm
Providing appropriate advance notice
Good for me personally

er
and information about construction Route well designed to access
activities and road closures important destinations and

I have enough information ov

The local community is being
properly consulted about the
transport nodes
G
about the project project
SW

Taking care to minimise impact on

natural environment
N

Taking care to
minimise impacts on Taking care to replace
er

heritage buildings trees removed during

contruction
nd
U
d

Short term impacts

se
ea

Monitor Build
el
R

Lower

Q10. Do you agree or disagree with the following statements about the Parramatta Light Rail
Base: All participants who have heard of PLR, 2018 (n=578), Stage 2 (n=296), Stage 1 2018 (n=282), Stage 1 2017 (n=364), Stage 1
2016 (n=103). Note: Impact values derived fromApplication
regression20T-0513
analysis. Page 218 24
GIPA
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ATTITUDINAL IMPACT OF PROJECT MESSAGES (STATED)

)A
All the proposed project messages were received positively – the degree of positivity has increased

ss
since 2018.

ce
Ac
Net Net
Stated impact of project benefits

lic
positive negative

ub
% ’18 ’19 ’18 ‘19

(P
In peak times it will be a “turn up and go” service
where light rail runs every few minutes
51 35 12 2 79 86 5 2

n
io
at
It will provide high quality public transport to areas
45 40 13 2 78 85 7 3

m
that are currently not well served

or
It will provide a comfortable, convenient and clean

nf
alternative to car travel for shorter trips to local 46 38 13 3 78 84 5 3

tI
centres

en
It will connect passengers to exciting recreational

nm
and sporting destinations like Parramatta’s new 42 40 16 11 73 82 8 2
Bankwest Stadium and relocated Powerhouse…

er
It will link to important transport interchanges and
transport projects ov 42 38 16 3 1 - 80 - 4
G
SW

It will support Parramatta’s development as

Australia’s next great city
43 35 18 2 1 71 78 6 4
N
er

It will drop passengers at the doorstop of

37 39 22 2 - 76 - 2
nd

Parramatta’s Eat Street

U

It will be well connected to a network of cycle ways

d

35 36 25 3 1 66 72 7 4
se

and footpaths
ea

A lot more positive A little more positive It makes no difference

el
R

Significantly higher / lower than the previous year.

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CONSIDERED SENTIMENT TOWARDS THE PLR

)A
Exposure to project messages leads to a more positive sentiment towards the PLR, particularly among

ss
those living in Stage 2 areas.

ce
Ac
Shift Shift
Overall sentiment towards to PLR

lic
+ve (%) –ve (%)

ub
Before statements 29 43 18 8 2

(P
Total 11 -4
After statements 43 40 11 4 2

n
io
at
m
Before statements 29 48 15 5 3
Stage 1

or
7 -1
After statements 44 40 9 5 2

nf
tI
en
Before statements 30 36 22 11 1

nm
Stage 2 16 -7
After statements 42 40 13 3 2

er
ov
G
Very positive Somewhat positive
Neither positive nor negative Somewhat negative
SW

Very negative
N

Those more likely to shift in a positive direction after exposure to messages:

er

 Stage 2 (40% vs. 31% of Stage 1)

nd
U

 Aged 55+ years (40% vs. 29% of 18-34 year old's)

d
se

 Infrequent bus travellers (39% vs. 31% of frequent bus travellers)

ea

 Infrequent train travellers (40% vs. 31% of frequent train travellers)

el
R

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NEWGATE MESSAGELAB

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ss
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Persuasion Credibility

lic
(modelled (stated

ub
impact %) impact %)

(P
39 85
Promote

It will provide high quality public transport to areas that are currently not well served

n
io
at
It will provide a comfortable, convenient and clean alternative to car travel for shorter trips to local
25 84

m
centres

or
nf
It will connect passengers to exciting recreational and sporting destinations like Parramatta's new

tI
11 82

en
Bankwest Stadium and relocated Powerhouse Museum
Consider

nm
In peak times it will be a turn up and go service where light rail runs every few minutes 8 86

er
ov
It will drop passengers at the doorstop of Parramatta's Eat Street 7 76
G
SW
N

It will support Parramatta's development as Australia's next great city 5 78

Less effective

er
nd

It will link to important transport interchanges and transport projects 5 80

U
d
se

It will be well connected to a network of cycle ways and footpaths 0 72

ea
el
R

28
GIPA Application 20T-0513 Page 222
 9
200
ct
)A
Drivers of positive shift in sentiment differ a bit by stage. Most notably, the “Eat Street” message is

ss
particularly effective in Stage 1 areas.

ce
Ac
STAGE 1 Persuasion Credibility

lic
ub
It will provide high quality public transport to areas that are currently not well served 35 83

(P
Promote

It will drop passengers at the doorstop of Parramatta's Eat Street 29 77

n
io
It will provide a comfortable, convenient and clean alternative to car travel for shorter trips to

at
16 82
local centres

m
or
It will link to important transport interchanges and transport projects 7 80
Consider

nf
tI
In peak times it will be a turn up and go service where light rail runs every few minutes 5 85

en
nm
It will support Parramatta's development as Australia's next great city 3 79

er
ov
STAGE 2 Persuasion Credibility
G
Promote

It will provide high quality public transport to areas that are currently not well served 35 86
SW

It will provide a comfortable, convenient and clean alternative to car travel for shorter trips to
N

33 86
local centres
er

It will connect passengers to exciting recreational and sporting destinations like

nd

11 82
Parramatta's new Bankwest Stadium and relocated Powerhouse Museum
U
Consider

It will be well connected to a network of cycle ways and footpaths 11 73

d
se

In peak times it will be a turn up and go service where light rail runs every few minutes 5 88
ea
el

It will drop passengers at the doorstop of Parramatta's Eat Street 4 75

R

29
GIPA Application 20T-0513 Page 223
 NEWGATE RESEARCH
R
el
ea
se
d
U
nd
er
N
SW
G
ov
er
nm
en
tI
nf
or
m
at
io

GIPA Application 20T-0513 Page 224

n
(P
ub
lic
Ac
ce
ss
)A
ct
2 00
9
30
 9
2 00
ct
PREDICTED USAGE

)A
Stated likelihood of using the PLR increased overall due to a significant increase among Stage 2

ss
participants – those likely to use are more certain about their intentions.

ce
Ac
Likelihood to use PLR More likely to use the PLR:

lic
NET WILL
 Those aged 18-34 (77% vs. 57% amongst 55+)

ub
2019 40 30 19 8 3 70

(P
 Frequent bus traveller (81% vs. 60% of infrequent bus travellers)
Total
66

n
2018 30 36 18 11 5  Frequent train traveller (80% vs. 58% of infrequent train

io
travellers)

at
m
 Children under 18 living at home (80% vs. 65% who do not)

or
2019 35 32 22 10 1 67
Stage 2

nf
 Completed a university degree (74% vs. 64% who have not)
2018 54

tI
19 35 25 15 5
 Those who travel into Parramatta once a week or more (82% vs.

en
51% of those who travel into Parramatta once a month or less)

nm
2019 45 28 16 6 5 73 Less likely to use the PLR (definitely or probably won’t):

er
2018 40 ov 36 12 8 4 76  Those aged 55+ (22% vs. 6% amongst 18-34)
G
Stage 1
2017  Infrequent bus travellers (16% vs. 5% of frequent travellers)
36 36 16 9 2 73
SW

 Infrequent train travellers (18% vs. 5% of frequent travellers)

2016 34 35 22 8 1 69
N

 Those who do not own an Opal card (22% vs. 10% of those who
er

do an Opal card)
nd
U

Definitely will Probably will May or may not  Home owners (14% vs. 7% of those who do not)
d

Probably won’t Definitely won’t  Those who have children aged 18 or under living at home (14%
se

vs 5% of those who don’t)

ea
el

Significantly higher / lower than the previous year.  University educated (17% vs. 7% of those who are not)
R

31
GIPA Application 20T-0513 Page 225
 9
2 00
ct
PREDICTED USES FOR THE PLR

)A
Recreation, dining and shopping remain the most likely reasons for using the PLR.

ss
ce
NET will definitely or probably use PLR

Ac
Intended uses of the PLR (%) Stage 1 Stage 2

lic
’16 ’17 ‘18 ’19 ’18 ‘19

ub
To/from recreational 68 81 78 80 68 73

(P
34 42 14 5 4
activities

n
To/from dining (eating

io
37 38 16 6 3 38 54 72 74 65 75
out)

at
m
To/from shopping 34 36 15 9 5 68 81 74 72 64 68

or
nf
To/from sporting events at

tI
37 32 14 8 8 -- -- -- 69 -- 69
Parramatta’s Bankwest…

en
To/from social or family

nm
28 33 15 15 8 51 63 69 65 50 57
visits

er
To/from medical or dental 47 68 64 68 45 39
appointments
26
ov 29 16 18 10
G
To/from work-related
24 25 14 14 23 36 56 58 55 41 42
SW

business
N

To/from work 26 20 15 14 25 43 52 58 56 41 35
er
nd

To/from an education
21 22 14 14 29 31 53 53 50 28 34
facility or school
U
d

Other (please specify) 19 15 20 5 40 -- -- 46 40 26 26

se
ea

Definitely will Probably will May or may not

el

Probably won’t Definitely won’t Significantly higher / lower than the previous year.
R

33
GIPA Application 20T-0513 Page 226
 NEWGATE RESEARCH
R
el
ea
se
d
U
nd
er
N
SW
G
ov
er
nm
en
tI
nf
or
m
at
io

GIPA Application 20T-0513 Page 227

n
(P
ub
lic
Ac
ce
ss
)A
ct
2 00
9
34
 9
2 00
ct
PERSONAL IMPACTS

)A
Around one-in-seven of those aware of the PLR claim to have been affected by construction associated

ss
with its development – an increase since last year driven by those in Stage 1 areas.

ce
Ac
% Impacted by PLR construction

lic
Inconvenience of construction
(perceived)

ub
impacts

(P
11 9 6

n
16

io
at
m
% Very / Quite

or
inconvenient

nf
% Yes

tI
76
2019: 53%

en
79 41
Stage 1 Stage 2

nm
2018: 38%
’18 ’19 ’18 ‘19

er
37
ov 13 21 5 7
G
SW

15
10
77% of those affected
N

2018 (Total) 2019 (Total) believe the work is

er

acceptable given the

nd

benefits of the project Not inconvenient at all

Yes
U

Slightly inconvenient
d

Quite inconvenient
se
ea

Significantly higher / lower.

el
R

Q27A And, do you feel that the inconvenience that you have experienced from the construction of the Parramatta Light Rail in the last 12 months is acceptable or unacceptable given the
benefits of the project in improving the public transport infrastructure? Base 1: All participants 2019 (n=635), Stage 2 (n=335), Stage 1 2019 (n=300), All participants 2018 (n=652), Stage 2
(n=343), Stage 1 2018 (n=309). / Base 2: All participants who have been affected by construction, 2019 (n=76). 35
GIPA Application 20T-0513 Page 228
 NEWGATE RESEARCH
R
el
ea
se
d
U
nd
er
N
SW
G
ov
er
nm
en
tI
nf
or
m
at
io

GIPA Application 20T-0513 Page 229

n
(P
ub
lic
Ac
ce
ss
)A
ct
2 00
9
37
 9
2 00
ct
SOURCES OF INFORMATION ABOUT THE PLR

)A
Word-of-mouth, TV and letterbox brochures remain the primary sources of information about the

ss
project. Those in Stage 1 areas are more likely to have seen local newspaper advertising and signage.

ce
Ac
Stage 1 Stage 2

lic
Current information sources – Top 10 (%) ’16 ’17 ‘18 ’19 ’18 ‘19

ub
(P
Word of mouth 25 27 28 33 26 19 25

n
io
TV programs 23 24 18 21 27 25

at
23

m
A brochure about the project delivered to

or
22 13 28 25 25 20 18
your letterbox

nf
tI
Articles in local newspapers 19 28 26 25 20 21 17

en
nm
Facebook 15 5 13 16 14 10 17

er
A letter about the project delivered to your
letterbox ov 15 11 19 25 17 11 14
G
SW

Ads in local newspapers 12 13 17 22 16 12 8

N

Outdoor signs 10 5 14 11 15 4 4
er
nd

Online advertising 10 4 7 11 11 6 9
U
d

Articles in a Sydney-wide newspaper 9 18 9 8 8 16 10

se
ea
el

Significantly higher / lower.

R

38
GIPA Application 20T-0513 Page 230
 9
200
ct
)A
PERCEIVED TONE OF MEDIA AND INFORMATION NEEDS

ss
Most believe that media coverage of the PLR has been positive. Those in Stage 2 were more likely to

ce
say they have not received enough information about the project.

Ac
lic
ub
Information needs (%)

(P
Perceived tone of media around PLR (%)

n
io
22 27 15

at
6 Too much

m
information

or
39
40

nf
41

tI
39
Not enough

en
information

nm
er
29
The right
24
20
ov 54
amount of
G
information
SW

11 14
9
N

3 2 3
Stage 1 Stage 2
er

Total Stage 1 Stage 2

nd

Too much information 7 5

U

Very negative Somewhat negative Not enough information 47 64

d
se

Neither positive nor negative Somewhat positive

The right amount of information 46 31
ea

Very positive
el
R

Significantly higher / lower. 39

GIPA Application 20T-0513 Page 231
 9
2 00
ct
INTEREST IN BEING KEPT UP TO DATE ABOUT THE PLR

)A
A significantly higher proportion of participants indicated interest in receiving project updates – driven

ss
mainly by an uplift in interest in Stage 2 areas.

ce
Ac
Interest in being kept up to date about NET

lic
the project Interested

ub
2019 31 49 16 4 80 Most interested in being kept up to date:

(P
Total
 Those aged 35-54 (87% vs. 76% of 18-34

n
2018 31 40 24 5 71

io
year olds)

at
m
 Frequent train travellers (86% vs. 73% of

or
2019 29 50 17 4 79
Stage 2 infrequent train travellers)

nf
tI
2018 28 37 26 9 65
 University educated (85% vs. 72% of those

en
who aren’t)

nm
2019 33 49 14 4 81

er
2018 34 ov 42 22 2 76
G
Stage 1
2017
SW

38 44 14 4 82

2016 33 41 21 5
N

75
er
nd

Very interested Quite interested

U

Not very interested Not interested at all

d
se
ea
el

Significantly higher / lower than the previous year.

R

40
GIPA Application 20T-0513 Page 232
 9
2 00
ct
ASPECTS OF THE PROJECT THAT ARE OF INTEREST

)A
Those who would like to receive updates are most interested in the project’s progression, timelines and

ss
the route – particularly those in Stage 2 areas.

ce
Ac
Aspects of the project interested in – Top 15
Stage 1 Stage 2

lic
ub
Exact stops, stations and destinations 60 55 66

(P
Proposed routes 54 50 59

n
io
Start and completion dates 54 48 61

at
m
Frequency of services 53 52 53

or
Connection to other suburbs 51 50 53

nf
tI
Connection to other transport 49 48 51

en
Progression of the project 47 51

nm
49

er
Benefits of the services 40 42 37

ov
Notification of upcoming construction works and road… 40 37 43
G
What locations will be impacted by construction 38 40
SW

39

The impact construction has on the environment 33 33 32

N
er

Cost to use PLR 32 28 36

nd

Cost of project 29 28 30
U
d

The impact disruption has on businesses along the routes 19 19 20

se
ea
el

Significantly significant difference – higher / lower.

R

41
GIPA Application 20T-0513 Page 233
 9
2 00
ct
FINAL ADVICE

)A
ss
ce
Ac
lic
I wasn't aware it was coming in the meantime. Hurry up with I do not have much It should come direct to

ub
the project because the amount of development coming into information about the project Parramatta stadium and other
this area and the impact and congestion on Victoria Road with

(P
like exact stops, start and schools and other suburbs
the density of the population, it is just huge. To counter this end date if project, impact of such as Oatlands.

n
impact we need this light rail asap. project on our suburb etc.

io
at
Would be great if those

m
details can be passed on to

or
Hurry up and finish Stage the residents of our suburb Better connection between

nf
1 and 2. And Stages 3 and the light rail and Parramatta

tI
4 need to be planned station, the distance, a

en
It's a great idea to connect
NOW walkway would be better.

nm
people to different areas, I hope they can keep to the
especially Westmead budget as forecast.

er
hospitals, Parramatta
shopping and stadiums and ov
Make sure it goes through
G
to Olympic park. But again, I Wentworth point Car park facilities near
SW

think this needs to be I'd like to see how it's

stations, i.e. park and ride
underground because not connected to main train
facility
N

only will that decrease noise transport, especially through

er

levels and it look of it all plus, Want more information in the CBD. For someone who
nd

if it's underground, if it's terms of when was working in the CBD, that
would be really important for
U

driverless, you can go 24 constructions starts and They should go ahead with
hours so that means people how it will impact us with Stage 2 as there are 15000 me, I don't see myself using it
d
se

are able to have a “Plan B” road closures so we can units going up in Melrose unless it connects to the main
ea

plan. Impact on bus routes Park and need service all public transport routes.
as well. these new residents.
el
R

42
GIPA Application 20T-0513 Page 234
 9
00
2
ct
)A
ss
THANK YOU

ce
Ac
lic
ub
(P
n
io
at
Sydney Melbourne

m
+61 2 9232 9550 +61 3 9611 1850

or
Level 18, 167 Macquarie Street Level 18, 90 Collins Street

nf
Sydney NSW 2000 Melbourne VIC 3000

tI
en
Canberra Brisbane

nm
+61 2 9232 9500 +61 7 3009 9000

er
John McEwen House Level 14, 110 Eagle Street
7 National Circuit
ov Brisbane QLD 4000
G
Barton ACT 2600
SW
N
er
nd
U
d
se
ea
el
R

GIPA Application 20T-0513 Page 235