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Observation Checklist STRESS & CONFLICT

This document is an observation checklist for assessing a candidate's skills in managing stress and conflict within a team. It evaluates the candidate's ability to plan for stress management, implement stress management processes, and monitor outcomes related to stress and conflict management. The checklist contains over 50 criteria across 5 competency areas and uses a 5-point rating scale to assess the candidate's level of competency.

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297 views3 pages

Observation Checklist STRESS & CONFLICT

This document is an observation checklist for assessing a candidate's skills in managing stress and conflict within a team. It evaluates the candidate's ability to plan for stress management, implement stress management processes, and monitor outcomes related to stress and conflict management. The checklist contains over 50 criteria across 5 competency areas and uses a 5-point rating scale to assess the candidate's level of competency.

Uploaded by

ddmarshall2838
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Caribbean Vocational Qualification (CVQ)

1
2 not yet competent
OBSERVATION CHECKLIST KEY
3
4 competent
5
BARBADOS DEFENCE FORCE
Institution/ Centre:

Candidate:
LEADERSHIP 3
Qualification:
Unit(s): U58003: Manage stress within a team
U58403: Manage conflict in teams

ASSESSOR RATING
1 2 3 4 5
1. PLANNING
U58003: 1.1 Signs and sources of stress are recognized.
U58003: 1.2 Techniques to manage own stresses are identified and utilized.
U58003: 1.3 Own management of stress and time is demonstrated to others.
U58003: 2.1 Potential sources of fatigue and stress in the work environment
are analysed and understood by the team.
U58003: 2.2 Stress management techniques are developed and understood
within the team.
U58003: 2.3 Techniques are developed to support the achievement of key
performance indicators (KPIs) and priorities
U58003: 2.4 Team members are encouraged to support each other in managing
stress
U58003: 2.5 Strategies to reduce, manage and deal with stress within a team
are adopted.
U58003: 2.6 Stamina management strategies to maximise performance are
adopted.
U58003: 2.7 Techniques are developed to assist team members to recover
effectively from a stressful or difficult situation
2. PROCESS
U58003: 3.1 Work routines and procedural strategies to minimise stress and
fatigue within the team are adopted.
U58003: 3.2 Appropriate time management tools and techniques are utilized.
U58003: 3.3 Individual and group training and development programmes are
developed as required.
U58003: 3.4 Team meetings and other opportunities are used to discuss stress
management techniques and to coach staff in how these should be used.
U58003: 3.5 Tools, techniques and strategies are regularly evaluated.
U58003: 3.6 Team awareness of sources of internal and external support is
developed.
U58003: 4.1 Strategies to engage and develop team members are developed.
U58003: 4.2 A communication strategy is developed within the team.
U58003: 4.3 Team meetings are managed effectively.
U58003: 4.4 A supportive and responsive team environment is developed.
U58003: 4.5 Team members are empowered and motivated by delegated
responsibilities.
U58003: 1.1 Team members are informed of the standards of work and
behavior expected of them and what is unacceptable behaviour.
U58003: 1.2 Team members are assisted in understanding how the roles of
different team members interface, complement and support each other
U58003: 1.3 Team members are informed of the benefits of identifying team
members’ strengths and are encouraged to do so
U58003: 2.1 Issues with organisational structures, systems and procedures that
are likely to give rise to conflict are identified and addressed.
U58003: 2.2 Potential conflict between team members are identified and
preventative action taken.
U58003: 2.3 Team member’s weaknesses are identified and are positively
accommodated from within the team.
U58003: 3.1 Team members are empowered to resolve problems and conflicts
amongst themselves.
U58003: 3.2 Conflicts are promptly referred to appropriate persons when team
members are unable to resolve them.
U58003: 3.3 Team members’ emotions regarding the conflict are respected,
acknowledged and negative emotions are managed.
U58003: 3.4 Causes of conflict are impartially investigated, giving all parties
opportunities to present the facts and their perceptions about the conflict.
U58003: 3.5 Options to resolve the conflict are identified and agreed with team
members.
U58003: 3.6 Colleagues and specialists are consulted for assistance where
necessary.
U58003: 3.7 Team members are encouraged to recognise and repair fractured
relationships.
PRODUCT
U58003: 5.1 Team members in stressful situations are monitored and
supported.
U58003: 5.2 Staff reviews are regularly conducted to identify variations and
difficulties impacting on work requirements.
U58003: 5.3 Individual staff performance is monitored against performance
requirements.
U58003: 4.1 Organisational and legal requirements are complied with when
resolving conflicts.
U58003: 4.2 Confidential records of conflicts and their outcomes are securely
managed and maintained in line with organisational policy.
Comment/ Feedback/ Outcome:

Rating Scale:

1. Inadequate evidence of attainment of competence; has not demonstrated sufficient knowledge,


skill and attitude on which a judgement can be made.

2. Insufficient technical skills, related knowledge and attitude; can perform limited parts of the task
but not to required standards.

3. Satisfactory technical skills, related knowledge and attitude; can perform the task demonstrating
sufficient knowledge of the skill, and an ability to operate satisfactorily displaying some initiative
and adaptability to problem situations.

4. Proficient in technical skills, related knowledge and attitude; can perform the task in a wide range
of working conditions, demonstrating good working knowledge and application of the skill,
initiative, and adaptability to problem situations.

5. Mastery of technical skills, related knowledge and attitude; can perform the task demonstrating
mastery, autonomy, responsibility and control in a wide range of working conditions.

Candidate Signature: Date:

Assessor Signature: Date:

Internal Verifier Signature: Date:

For official use only

External Verifier Signature: Date:

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