Scribd
Upload
282 views1 page

Surprise Test: All The Best

This document outlines a surprise test for a Showroom Host role with questions covering automobiles, communication skills, time management, customer relationship management, after sales service, and customer satisfaction. It includes multiple choice questions worth 10 marks, five short answer questions worth 5 marks each, a 6 mark question about job roles and skills, and a 9 mark case study question about resolving a customer complaint. The test aims to assess knowledge and abilities for working as a Showroom Host through a variety of questions testing both technical understanding and soft skills for customer service.

Uploaded by

amit
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
282 views1 page

Surprise Test: All The Best

This document outlines a surprise test for a Showroom Host role with questions covering automobiles, communication skills, time management, customer relationship management, after sales service, and customer satisfaction. It includes multiple choice questions worth 10 marks, five short answer questions worth 5 marks each, a 6 mark question about job roles and skills, and a 9 mark case study question about resolving a customer complaint. The test aims to assess knowledge and abilities for working as a Showroom Host through a variety of questions testing both technical understanding and soft skills for customer service.

Uploaded by

amit
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

Surprise Test

Duration – 2 Hrs Domain: Showroom Host


Max Marks - 50marks Date: 06-05-19

Answer the following questions in two to three lines:-


(Attempt any TEN questions) (Each Question carries ONE mark) 10Marks

1) What is an automobile?
2) List down any six body types of car with suitable examples?
3) What do you mean by Kerb weight and GVW?
4) Write down four major elements in communication?
5) Write down any four differences between limousine and convertible type body.
6) What do you understand by Time Management?
7) Write down full form of SMART?
8) What is the role of CRM?
9) What do you understand by After Sales service?
10) List down any three Performance criteria for Showroom Host?
11) Write down any five important accessories of vehicles?
12) Write down any three points to ensure optimum customer satisfaction?

Answer the following questions briefly:-


(Attempt any FIVE questions) (Each Question carries 5 marks) 25Marks

1) What is FAB and explain with suitable example?

2) Write down requirements of post sales services and various ways through which it can be
done?

3) Write down any seven workplace policies and explain four of them?

4) Explain 5S with suitable example?

5) Write down duties of Showroom Host and CRM with its scope?

6) Write down any 5 systems in Automobiles and explain it?

7) What is fire, how it is takes place and explains all class of fires?
6Marks

Write down your expectation regarding job roles and what skills, knowledge and Qualities will be
required to perform the same. According to you, on which areas you want to work for improvement.

Case study 9Marks


A customer name Radha purchases brand new car Renault Duster from your dealership and after 1
month comes for periodic 1st service. After completion of service work she comes at 6:00PM in
evening to receive the vehicle. She founds that some problem is not resolved and is dissatisfied with
the washing of the car. She orders getting the work done which will take approx 1:30 hrs to get the
whole work done. Service center is to get closed by 7:00PM. She comes to you and complains, as a
responsible employee write down the step by step procedure you will perform to get her complaint
resolved. Also summarize the situation in your words.

======All the best======

You might also like