Scribd Logo
Upload

Welcome to Scribd!

  • 483 views

    Case Study-Mis Failure Abstract:: Keywords

    Uploaded by

    Inno Ximb
    The document summarizes a case study about the failure of an ERP migration project at HP. It details how HP decided to migrate to a centralized ERP system, but faced issues during the project implementation including poor project management, a lack of contingency planning, and cultural barriers. This led to significant revenue losses and order backlogs. The case highlights the strategic impact an ERP failure can have and lessons about ensuring successful ERP migrations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd

    Case Study-Mis Failure Abstract:: Keywords

    Uploaded by

    Inno Ximb
    483 views2 pages
    The document summarizes a case study about the failure of an ERP migration project at HP. It details how HP decided to migrate to a centralized ERP system, but faced issues during the project implementation including poor project management, a lack of contingency planning, and cultural barriers. This led to significant revenue losses and order backlogs. The case highlights the strategic impact an ERP failure can have and lessons about ensuring successful ERP migrations.

    Original Title

    MIS Failure

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document summarizes a case study about the failure of an ERP migration project at HP. It details how HP decided to migrate to a centralized ERP system, but faced issues during the project implementation including poor project management, a lack of contingency planning, and cultural barriers. This led to significant revenue losses and order backlogs. The case highlights the strategic impact an ERP failure can have and lessons about ensuring successful ERP migrations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    483 views2 pages

    Case Study-Mis Failure Abstract:: Keywords

    Uploaded by

    Inno Ximb
    The document summarizes a case study about the failure of an ERP migration project at HP. It details how HP decided to migrate to a centralized ERP system, but faced issues during the project implementation including poor project management, a lack of contingency planning, and cultural barriers. This led to significant revenue losses and order backlogs. The case highlights the strategic impact an ERP failure can have and lessons about ensuring successful ERP migrations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    CASE STUDY-MIS Failure

    Abstract:
    The case gives a detailed account of the failure of an ERP migration project at the US-based HP, a leading
    computer hardware and information technology company. The case traces the history of ERP
    implementations at HP and presents the rationale behind the decision to migrate to a centralized ERP
    system. It details the circumstances that led to the ERP migration failure and also examines the damage
    control efforts made by the company. The case highlights the barriers to successful ERP migrations
    including project management issues, poor contingency planning and cultural issues. Finally, the case
    explores whether there are chances of re-occurrence of such failures within the company.

    Issues:
    » Understand the rationale for implementing ERP software.
    » Study and analyze the problems faced in an ERP migration project.
    » Examine the reasons for ERP rollout failures.
    » Analyze the role of cultural issues in ERP implementation.
    » Critically examine the strategic impact of ERP implementation failures

    Keywords:

    Hewlett-Packard Enterprise Resource Planning ERP Migration Failure Adaptive Enterprise Centralized
    ERP System
    "We executed poorly on the migration. The migration was more disruptive than we'd anticipated."1

    -Carly Fiorina, Former Chairman and Chief Executive Officer, HP.

    "We are very well aware of the difficulty of integrating systems and business processes and are taking
    steps to fix it, but we weren't aware of this in time."2

    -Gilles Bouchard, Chief Information Officer, HP

    Introduction
    In August 2004, HP announced that its revenues for the third quarter ended July 31, 2004, from its
    Enterprise Servers and Storage (ESS) segment had gone down by 5% to $3.4 bn, as compared to the
    same quarter the previous year.
    The company attributed this revenue shortfall mainly to the problems faced in migrating to a
    centralized ERP system at one of its North American divisions.
    The total financial impact of the failure including backlogs and lost revenue was pegged at $160
    million, more than five times the cost of implementing the ERP project
    Background Note
    Stanford engineers Bill Hewlett and David Packard started HP in California in 1938 as an electronic
    instruments company. Its first product was a resistance-capacity audio oscillator, an electronic
    instrument used to test sound equipment...

    The ERP Implementation


    HP's products were known for excellent quality and reasonable prices. HP had a highly decentralized
    organizational structure and every business unit independently designed, marketed and manufactured
    its own products...

    ERP Migration Failure


    In December 2003, Gilles Bouchard (Bouchard) became the CIO and Executive Vice-president (EVP) of
    global operations at HP. He was made responsible for both the supply chain and ERP software
    implementations...

    The Impact
    The ISS division's order system became unstable due to problems with data integrity and a simultaneous
    increase in demand for HP's Standard Servers. This technical glitch led to improper routing of orders and
    caused backlogs to escalate till the end of August 2004...

    The Learning
    Analysts commented that ERP implementation failure at HP was a demonstration of how such failure
    could impact overall business performance. HP had spent huge amounts of money in speeding up
    delayed orders...

    You might also like