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CPP TNC

This document outlines the terms and conditions of the card protection service membership provided by CPP Assistance Services Pvt Ltd. It defines key terms and details the assistance services provided, including advance of emergency hotel bills and cash, replacement of lost travel tickets, help with lost passport/license notifications, registration of valuable documents, and replacement of lost PAN cards. The membership is valid for 12 months and fees may be revised over time.

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aman raj
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0% found this document useful (0 votes)
51 views9 pages

CPP TNC

This document outlines the terms and conditions of the card protection service membership provided by CPP Assistance Services Pvt Ltd. It defines key terms and details the assistance services provided, including advance of emergency hotel bills and cash, replacement of lost travel tickets, help with lost passport/license notifications, registration of valuable documents, and replacement of lost PAN cards. The membership is valid for 12 months and fees may be revised over time.

Uploaded by

aman raj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Terms & Conditions for Your Card Protection CPP Assistance Services (Pvt) Ltd

Membership – Classic [Single] 10#PY/P 


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TFSWJDF /FX%FMIJ

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QMBDF A: Assistance Services – what is provided?
Definitions 8IFO:PVSFQPSUB$BSE-PTTUPVT 8FXJMMDPOUBDUUIF*TTVFSTBOEBTL
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.BLF.Z5SJQ  XIP IBT DPOUSBDUFE XJUI VT  UP QSPWJEF :PV UIF
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Card o:PVSDSFEJU EFCJU QSFQBJE DBTIBOEPUIFSTJNJMBSDBSET OFDFTTBSZUPBTTFTTUIFDMBJNUIBU:PVBSFNBLJOH

Card Loss –-PTTCZ:PVPSUIFGUGSPN:PVPGB$BSE "OZBEWBODFNBEFUP:PVVOEFSUIJT4FDUJPO"TIBMMCFJOUFSFTUGSFFBOE


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A1: Advance of Emergency Hotel Bills
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$11SFTFSWFTUIFSJHIUUPSFWJTFJUT'FFBUBOZQPJOUPGUJNF IPUFMCJMMVQUP3T 

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A2: Emergency Cash Advance
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4FSWJDFXIPTFOBNFBQQFBSTJOUIF8FMDPNF1BDL
3T GPSCBTJDMJWJOHFYQFOTFTJGTPNFPSQBSUPG:PVSDBTIJTMPTU
Membership :PVSSJHIUUPVTFUIF4FSWJDFGPSFBDIZFBSGPSXIJDI:PV PSTUPMFOBUUIFTBNFUJNFBTUIF$BSE-PTT
QBZUIF'FF
A3: Advance of Replacement Travel Tickets
Pay Card/ Pay Account o5IFDBSEPSCBOLBDDPVOUGSPNXIJDIUIF'FF
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Period of Agreement o5IF UXFMWF 
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Service o4IBMMIBWFUIFNFBOJOHHJWFOUPJUJOQBSBHSBQI"CFMPX
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A4 Passport and Driving Licence
We, us, our o$11
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A5: Valuable Document Registration
Year o"QFSJPEPGUXFMWF 
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1SJWBUF-JNJUFE XIPTFDPSQPSBUFPGmDFBEESFTTJTBU 3BEJTTPO EFUBJMTXIFOUIFPSJHJOBMTBSFOPUBUIBOE
4VJUFT  ##MPDL  4VTIBOU -PL*  (VSHBPO o   )BSZBOB  *OEJB JO A6: Lost PAN Card Replacement Service
DPOKVODUJPOXJUIJUTUIJSEQBSUZTVQQMJFSTTFSWJDFQSPWJEFST
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A7: Lost Mobile Phone Reporting Service - SIM Blocking 
 :PV IBWF B SJHIU UP DBODFM:PVS .FNCFSTIJQ XJUIJO UIJSUZ 

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JNNFEJBUFMZBOEBOZQBZNFOU:PVIBWFNBEFSFGVOEFEJOGVMM
A8: Mobile Phone Identifier (IMEI) Registration Service
 "GUFSUIJSUZ 
EBZTUIF.FNCFSTIJQNBZCFDBODFMMFECZUIF
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B: General Conditions GPMMPXJOHSFGVOEHSJE
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5IF4FSWJDFJTPOMZBWBJMBCMFUPSFTJEFOUTPG*OEJBXIPBSFPWFSUIF  #FUXFFOBOEEBZT/JM
BHFPGFJHIUFFO 

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Term of Membership DJSDVNTUBODFTJG:PVIBWFVTFEBOZPGUIFGFBUVSFTPGUIF4FSWJDF

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 8FEPOPUSFDFJWFQBZNFOUPGUIF'FFGSPN:PVPOUIFEBUF

 :PVS.FNCFSTIJQCFHJOTPOUIF4UBSU%BUFBOEDPOUJOVFTGPSUIF JUJTEVFBOEPS
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 :PVNVTUSFQPSUMPTUPSTUPMFO$BSETUPVTCZUFMFQIPOFXJUIJO Governing Law and Jurisdiction
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Marketing and Market Research
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Terms & Conditions for Your Card Protection Member- CPP Assistance Services (Pvt) Ltd
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Card Protection
Definitions
A: Assistance Services – what is provided?
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Definitions
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Family o'BNJMZUPJODMVEF4QPVTFBOE1BSFOUT TQFDJmDBMMZOBNFECZ A1: Advance of Emergency Hotel Bills


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A8: Mobile Phone Identifier (IMEI) Registration Service 
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A9: Dedicated Case Officer 
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B: General Conditions #FUXFFOBOEEBZTSFGVOE

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Eligibility #FUXFFOBOEEBZT/JM

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