CPP TNC
CPP TNC
1MFBTF SFBE UIJT EPDVNFOU DBSFGVMMZ BOE LFFQ JU JO B TBGF Card Protection
QMBDF A: Assistance Services – what is provided?
Definitions 8IFO:PVSFQPSUB$BSE-PTTUPVT
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A2: Emergency Cash Advance
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A3: Advance of Replacement Travel Tickets
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Period of Agreement o5IF UXFMWF
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Start Date o5IF TUBSU EBUF GPS:PVS .FNCFSTIJQ TIPXO JO:PVS BTUIF$BSE-PTTXIJMTU:PVBSFJO*OEJB
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A4 Passport and Driving Licence
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A5: Valuable Document Registration
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A7: Lost Mobile Phone Reporting Service - SIM Blocking
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A8: Mobile Phone Identifier (IMEI) Registration Service
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Terms & Conditions for Your Card Protection Member- CPP Assistance Services (Pvt) Ltd
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Card Protection
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A: Assistance Services – what is provided?
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Card Protection
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A: Assistance Services – what is provided?
Definitions
8IFO:PVSFQPSUB$BSE-PTTUPVT
8FXJMMDPOUBDUUIF*TTVFSTBOEBTL
8IFSF UIF GPMMPXJOH XPSET BSF VTFE JO UIFTF UFSNT BOE DPOEJUJPOT
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Term of Membership
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Recording Calls
WEL Platinum
FUD
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Data Protection Notice
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Marketing and Market Research
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