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CE Matrix - Active

This document contains a cause and effect matrix that ranks the importance of various process outputs and inputs for a company. The matrix shows that process input #5 "Hardware" is the key driver and core business expectation, ranked as a 9 out of 9 for importance to the customer. Other important inputs include "Follow Up Techs," "RC Provide Incorrect Info," and "Shipment of Equip," all ranked 9 out of 9 as well. "Rescheduled Apt Times" is ranked as a 3 out of 9. The matrix also includes a histogram showing the frequency of importance rankings.

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Manik Chowdhary
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54 views2 pages

CE Matrix - Active

This document contains a cause and effect matrix that ranks the importance of various process outputs and inputs for a company. The matrix shows that process input #5 "Hardware" is the key driver and core business expectation, ranked as a 9 out of 9 for importance to the customer. Other important inputs include "Follow Up Techs," "RC Provide Incorrect Info," and "Shipment of Equip," all ranked 9 out of 9 as well. "Rescheduled Apt Times" is ranked as a 3 out of 9. The matrix also includes a histogram showing the frequency of importance rankings.

Uploaded by

Manik Chowdhary
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Cause & Effect Matrix

Output (effect)
Importance Ranking
Importance to
9 3
customer 3 - Important, not a key
driver.
4 - Important, but
Output Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 impacted by 5's.
5 - Key driver - Core
business expectation

Communication Throughout Process


Process input unmber

Functional Customer Computer

TOTAL

Process Input (cause)


1 Follow Up Techs 9 1 84 Cause & Effect Relationships:
2 RC Provide Incorrect Info 9 3 90 Weak = 1;
Moderate = 3;
3 Rescheduled Apt Times 3 3 36 Strong = 9
4 Shipment of Equip 9 1 84
5 Hardware 1 1 12
6 Theft 1 1 12
7 0
8 0

471196973.xls, Cause & effect matrix 1 04/20/2020


Bin Frequency Cumulative % Bin Frequency Cumulative %

108 1 25.00% More 2 50.00%


151 1 50.00% 108 1 75.00%
More 2 100.00% 151 1 100.00%

Histogram

2.5 120.00%

100.00%
2

80.00%
Frequency
1.5
Frequency

Cumulative %
60.00%
1
40.00%

0.5
20.00%

0 .00%
More 108 151
Bin

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