Openscape 4000 V8 Converged Communication: Options For Every Need..

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OpenScape 4000 V8

Converged communication
As a convergent communication solution, OpenScape 4000 V8 provides business process and
workflow integration, high availability, security paired with powerful performance and cost-
effective unified communications choices for any business.

From the proven HiPath 4000, With the OpenScape 4000 V8 software OpenScape 4000 supports this capabil-
OpenScape 4000 has already sold more architecture, it is designed to offer cus- ity with its built-in assistant and pow-
than 30 million ports in 80 countries tomers cost-effective communication erful set of system management appli-
across the globe. choices to optimize and secure com- cations that are easy to use and provide
The OpenScape 4000 is the convergent munications that help enterprises in- a feature-rich capability to system ad-
IP communication platform for com- crease workplace productivity and ef- ministrators. Coupled with a strong
panies with 300 to 100,000 employees. fectiveness. global presence and availability of
The feature-richness of the As a powerful and highly available OpenScale services, it allows enterpris-
OpenScape 4000 is proven daily in communications solution, it offers a es to maintain business continuity and
more than 25,000 customer installa- rich set of endpoints, mobility choices, to focus on their own strengths.
tions. The future-proof architecture branch office solutions, unified com-
supports IP-distributed branch con- munications and standards-based in-
cepts and complex corporate networks tegration and interoperability with
as well as standalone systems. business-critical applications and sys-
tems.

System Management
Options for every need...

OpenScape User
Terminal Devices OpenStage Analog Personal Video
Phones Devices integration Management
Edition Client

IP Distributed OpenScape 4000 Branch SIP Service Pro- Fault


VoIP vider
Access Points SoftGate Survivability Management

Mobility OpenScape OpenScape QoS


Cordless Enter- VoWLAN Mobility Teleworking
Management
prise

Unified Communica- Unified Instant Voice & Web Presence-based Accounting


tions Messaging Messaging Conferencing Collaboration Management

OpenScape 4000
Separated OpenScape 4000 Manager / Assis-
IT Architecture VMware Duplex Security Branch tant

Based on open standards and public interfaces: Common


Open Interfaces Native SIP, SOAP/XML, SNMP Traps with MIB, QSIG, TAPI, CDR and CSTA Management
Portal

OpenScape 4000 software: flexible, reliable, scalable and open


IT architecture tions per OpenScape 4000 communi-
cation server. Configurations with up
EcoServer
The EcoServer is the new control of the
to 100,000 users can be implemented OpenScape 4000. The 19" housing mea-
Modular, stackable, reliable without difficulty in networked sys- suring 1.5 height units contains the en-
and seamless expandable tems. tire simplex control including the
OpenScape 4000 offers an ideal solu- The modular structure of available alarm interfaces and connec-
tion for an enterprise communications OpenScape 4000 also enables cost-ef- tions for the AP3x00 access points. The
infrastructure – regardless of size and fective resilience solutions to be real- EcoServer option supports converged
location requirements. With its modu- ized in small and mid-sized configura- IP requirements involving applica-
larity, the availability of scalable access tions. tions with a large number of analog
points, software-based branches, plus and TDM devices, DECT applications,
powerful networking support – analog, OpenScape 4000 Server De- or specialized industry sector applica-
TDM, or IP – it provides a perfect solu- ployments tions. The new hardware offers new re-
tion for seamless expansion and can be
integrated in any IP infrastructure. The architecture of the converged dundancy opportunities, and can be
OpenScape 4000 IP system allows cus- deployed highly scalable and secure in
The OpenScape 4000 communication
tomer solutions to be hosted in a data data centers.
server is the high available central con-
center where traditional TDM and ana-
trol unit with redundant power sup-
log devices as well as CO trunks are still
plies and redundant LAN interfaces.
supported.
The OpenScape 4000 duplex architec-
ture enables complete redundancy for OpenScape 4000 offers the following
call control, CSTA application connec- deployment options:
tivity and administration, even in geo- • VMware®
separated locations. The AP 3700 ac-
cess points and the new OpenScape • OpenScape 4000 EcoServer
Access modules fit in a standard 19- The two deployment options support
inch shelf and are integrated directly up to 12,000 users per EcoServer or
in the IT infrastructure. VMware®. Up to 100,000 users can be
The OpenScape 4000 SoftGate applica- managed by the OpenScape 4000 Man-
tion offers software-based and cost-ef- ager system administration software.
fective OpenScape 4000 VoIP function- VMware®
alities running on standard x86 server
platforms. The provision of OpenScape 4000 soft-
ware on VMware® infrastructure is ex-
The OpenScape 4000 communication tremely well-suited for use in the data
server can be flexibly implemented in center.
configurations to support the smallest The virtual solution offers the same
to the largest enterprise. It supports up high scalability as the EcoServer hard-
to 15 directly connected access points ware.
plus 83 IP-distributed access points,
OpenScape Access or SoftGate branch- The high availability requirements are
es. A maximum of 12,000 subscribers ensured by VMware® features such as
can be supported in these configura- vMotion and High Availability.

OpenScape 4000 scenarios


OpenScape 4000 SoftGate This gives you optimal security for all OpenScape Enterprise
access points and IP branches connect-
application ed to the OpenScape 4000 communica-
Gateway
The OpenScape 4000 SoftGate applica- tion server. The OpenScape Enterprise Gateway is
tion provides cost-effective VoIP func- the successor of the AP3700 IP and its
tionalities with reliable branch surviv- Signaling and Payload Surviv- HG3575 V4. It consists of hardware and
ability options and easy IT integration software components which need to
in the OpenScape 4000 solution and
ability for IP branches be ordered in two separate order posi-
management suite. The software pro- This function allows voice to be routed tions for HW and SW.
vides full HiPath feature access for IP via PSTN and signaling to be routed via The HW position consists of the fol-
endpoints and SIP connectivity for IP or PSTN survivability connections lowing components:
trunking and subscriber, based on pre- for IP branches. This expanded surviv-
ability functionality can be used as an • The EcoServer hardware,
hardened Linux SLES 11 SP4.
alternative dynamic path if the IP net- • The AP3700 providing 13 slots for
Any OpenScape 4000 SoftGate site in-
work fails, all available VoIP resources HW boards,
tegrates seamlessly in the communica-
tion system and network like any IPDA are occupied, or IP quality is found to • The LTUCR and
access point (OpenScape 4000 Branch be poor. Also, static configuration of
• A cable connecting the LTUCR to the
and AP 3700 IP with HG 3500 in the in- payload routing over PSTN can be used
EcoServer.
stalled base) – in terms of features and for smooth transformations of existing
branch offices from PSTN to IP net- The SW position contains the licenses
administration. for the following functional blocks:
working. This flexible mix between IP
The open architecture of the and TDM networking for payload and • The IPDA base software
OpenScape 4000 SoftGate application best possible signaling capabilities al-
enables integration in a VMware virtu- • The APE software
lows the migration to homogeneous
alization environment. In addition, the Optionally,
branch networks and the implementa-
OpenScape 4000 SoftGate application tion of centralized applications at indi- • An OpenScape SoftGate instance
supports IPv6 SIP trunking and en- vidual pace. Signaling and Payload sur- can be activated on the OpenScape
ables Peer-to-Peer video integrations vivability allows highest flexibility in Enterprise Gateway using the exist-
with HD video systems or softclients. the optimization of operational ex- ing OpenScape SoftGate licenses.
Using SoftGate media server capabili- penses (OPEX) – in any market or tele- This SoftGate can be used for all
ties, it can also be used for software- communications landscape. IP based communication. However,
based music-on-hold as well as for you cannot attach OpenScape
synchronous and asynchronous an- OpenScape Access Access modules.
nouncements. • An OpenScape SBC software
OpenScape Access is a cost effective,
The Secure Remote Subscriber func- 19-inch modular solution that can be instance can be activated on
tion supports secure remote operating deployed in survivable branch solu- the OpenScape Enterprise Gateway
while providing the complete feature tions and into your IT infrastructure. using the existing OpenScape SBC
set. licenses.
It consists of flexible, stackable and
With this application, customers can high scalable 1U modules that provide
reduce capital cost (CAPEX) plus oper- all required analog, digital and DECT
ational cost (OPEX) and deploy central- interfaces of a branch solution with
ized applications with uniform user OpenScape Access 500 and OpenScape
experience. 4000 SoftGate.

Access Point Emergency con- OpenScape 4000 Branch


cept for branches OpenScape 4000 Branch is a high per-
OpenScape 4000 AP-Emergency com- formance, EcoServer-based branch so-
pletes the survivability functionality lution which enhances OpenScape
for access points (AP), OpenScape Ac- Access 500 with:
cess 500, and OpenScape 4000 SoftGate • redundant power supplies (AC/DC,
branches. With APE, continued opera- mixed also)
tion is also possible in the event of a
• redundant LAN and WAN access
failure of the central call control or
(bonding)
WAN Link failure to central call con-
trol. In the event of host system failure, • redundant SSD drives (RAID 1)
the survivability function can assume OpenScape 4000 Branch can also be
control of one or several different ac- deployed as a full OpenScape 4000 sys-
cess points (AP 3700, OpenScape Ac- tem.
cess 500, and/or OpenScape 4000 Soft-
Gate); thus ensuring sustained com-
munication capabilities within the
enterprise. A prerequisite is that the
APs controlled by a survivability unit
still have a functional IP infrastructure.
Software and features • Multi-Level Precedence and Pre-
emption (MLPP)
Networking features
The OpenScape 4000 software installed OpenScape 4000 can be connected to
public and private networks via differ-
on the Linux SLES 11 SP4 operating User features ent interfaces such as analog, TDM,
system offers a full set of converged
• Number redial and IP trunks, and standard protocols
enterprise-class communication fea-
tures. • Speed dialing system/individual such as ISDN, QSIG, and native SIP.
• Name key OpenScape 4000 also enables the cre-
ation and operation of efficient, homo-
New user-based licensing • Call journal
geneous and economical global com-
OpenScape 4000 V8 introduces a new • Alternate
munication networks. OpenScape Net-
user-based licensing with two catego- • Call transfer working can be performed via ISDN or
ries of licenses: • Call deflection IP – always with the full CorNet-NQ
• TDM licenses: • Return call feature offering. CorNet-NQ is a sig-
This category comprises analog de- • Message waiting indication naling protocol for private network so-
vices, Up0-based devices, Cordless lutions based on Unify standards. It is
• Call waiting
Enterprise (DECT), and ISDN devic- aligned with the international QSIG
• Call park private network protocol for private
es. Also, PSE/PSM endpoints are
• Directed call park networks.
covered by these licenses.
• Do not disturb SIP-Q based networking provides a full
• Flex licenses:
This category can be used for all de- • Flexible and enhanced call forward- feature offering in any networking sce-
vices, including IP-based devices. ing nario between OpenScape 4000 and in
• Eight-party conference combination with OpenScape Voice.
Trunks will no longer consume licens-
• Direct station selection key function With OpenScape 4000, the SIP-based
es.
IP networking is the preferred, secure,
• Override and prevention of override
and future oriented standard network-
System features • Hotline ing mechanism of OpenScape 4000
• Integrated connectivity for analog, • Mobile HFA (network-wide user mo- systems.
TDM, and VoIP subscribers bility)
The most significant advantages of
• Cost-saving Least Cost Routing for • Personal ID number (PIN) these homogeneous networks include
analog, TDM and IP trunks • Executive/secretary functions the following:
• Integrated attendant functions • Intercom features • Central administration with
• Different time zones • Integrated multi-line key function- OpenScape 4000 Manager
• Multilingual user interfaces ality • Deployment of central applications
• Virtual numbering plan • Network-wide hunt groups like OpenScape Xpressions and
• Client capability • Network-wide pickup groups OpenScape UC
• Integrated FlexRouting for • One Number Service – Parallel ring- • Enhanced voice features such as call
Contact Center ing pickup group, call park, directed call
• Flexible configuration of local tones • Charge display pickup, call forwarding, callback on
and announcements per branch of- • Acoustic and visual status for Signal- busy and callback no answer
fice ing and Payload encryption • SIP trunking networkings via IPv4
• Branch survivability • … and much more and IPv6 networks
• Gatekeeper redundancy for HFA and Regardless of whether you provide the • SIP trunking to certified providers
SIP subscribers desktops of your staff with digital sys- • Optimized use of the enterprise net-
• Bandwidth resource manager for IP tem phones or IP phones of the Open- work through Least Cost Routing
endpoints and branches Stage family, the handling or, respec- (LCR)
• Signaling (TLS) and Payload (SRTP) tively, the user interface to activate the guarantees the cheapest route,
encryption for VoIP (Voice over IP) features is identical on all phones. based on time at different operators,
connections central administration of all LCR
data with OpenScape 4000 Manager,
• PKI integration for Signaling and
local and network-wide administra-
Payload encryption
tion of all outgoing, incoming and
• CTI integration of business applica- internal connections
tions via CSTA III ASN1, CSTA XML
• XML Phones Services interface for
easy and cost-effective workflow in-
tegration
• Call detail recording
• Display of a picture from an LDAP
directory in a call
• Integration of SIP-based video end-
points
• Emergency calling
VoIP gateways The vHG 3500 virtual gateway for OpenScape 4000 Manager
OpenScape 4000 SoftGate and Open-
IP Gateway functionalities for seamless The OpenScape 4000 Manager is the
Scape Access also offers:
migration to VoIP infrastructure are central management platform for
available with HG 3500 peripheral • IPv6 networking links to OpenScape 4000 networks. As Element
cards in the OpenScape 4000 access OpenScape 4000 communication Manager, it is an integral component of
points, or with virtual software-based server the OpenScape MetaManagement ar-
HG 3500 in the OpenScape 4000 Soft- • IPv6 support for SIP-Q trunking and chitecture.
Gate application and OpenScape 4000 native SIP trunking OpenScape 4000 Manager offers:
Branch. • TLS and SRTP encryption for native • Configuration Management (CM)
The VoIP gateways offer: SIP trunking supporting many different languag-
• HiPath Feature Access (HFA) for IP • OpenScape 4000 SoftGate Loadbal- es
Endpoints, such as OpenStage HFA ancer for native SIP trunking large • Performance Management (PM)
or AC-Win IP deployments (more than 120 chan-
• Collecting Agent (COL)
• SIP-Q trunking for connections to nels) with OpenScape UC conferenc-
ing server and SIP service provider • Application Programming Interface
OpenScape 4000, OpenScape Voice
(API)
and other HiPath platforms • Zero Local Config SoftGate
• SNMP Proxy Agent
• Native SIP subscriber interface for
SIP applications, such as OpenScape Management Additional OpenScape MetaManage-
Xpert. This interface also supports ment applications:
redundancy. OpenScape 4000 Assistant • OpenScape Fault Management (FM)
• Native SIP trunking which is the • OpenScape Accounting Manage-
OpenScape 4000 Assistant is an inte-
communication protocol to connect ment (HiPath AM)
grated management application with
to SIP service providers or 3rd-party • OpenScape/HiPath User Manage-
web-based administration interface
applications ment (UM)
for local configuration, necessary ser-
• Flexible and economical SIP connec- vice tools, and an integrated SNMP • HiPath QoS Management
tivity with service providers Proxy agent (for sending
The HiPath MetaManagement archi-
• Signaling and Payload encryption OpenScape 4000 error messages and
tecture enables the efficient and cost-
based on TLS and SRTP alarms as SNMP trap).
effective management of the Open-
• Up to 120 simultaneous connections Existing OpenScape 4000 Assistant Scape/HiPath communication net-
• Simultaneous use of several func- functionalities: work within managed service solu-
tions, e.g. subscribers and trunking • Common platform for service and tions:
• A-law/μ-law conversion capabilities administration with single sign-on, • Open and flexible for adaption to
and inherent part of each any operator model
• Resilience for HG 3500 functions OpenScape 4000 system
with HG 3500 standby board • From self maintenance to complete
• Automated synchronization with outsourcing models
• IP connectivity resilience with re- system database
dundant LAN interfaces
• Configuration Management OpenScape Deployment Ser-
• High voice quality via integrated
G.168-compliant echo cancellation • OpenScape 4000 CSTA configuration vice
and end-to-end payload connec- • Inventory management The Deployment Service (DLS) pro-
tions • Backup&Restore vides a solution for customers and ser-
• T.38 fax transmissions for SIP sub- vice personnel to administer IP devices
• Switch diagnosis support
scribers, SIP trunking, and IP con- (IP phones and clients) in OpenScape
• Realtime diagnosis system networks. This includes HFA and SIP
nectivity between IP branches
(AP 3700 IP, SoftGate, or OpenScape • Error message interpreter based networks also including Open-
Access 500) • Integrated fault management Scape Voice. DLS is the central system
where device and QoS related parame-
• G.729 voice compression • Integrated performance manage-
ters of OpenScape IP devices are ad-
• Adaptive jitter buffer ment
ministered for the customer’s entire
• Voice activity detection • Web client network. Additionally, DLS takes over
• Self-maintenance • Integrated configurator for linear the distribution of certificates for de-
extensions ploying TLS (Transport Layer Security)
• Comfort noise generation and is also able to create certificates
• Packet loss concealment where there is no existing customer
• SNMP network management sup- PKI (Public Key Infrastructure) frame-
port work.
• QoS in accordance with IEEE 802.1p/
q (VLAN tagging) and DiffServ (IETF
RFC 2474)
• Support of QoS Data Collection
(QDC) for VoIP quality monitoring
Desktop productivity ion for customers who also need to re-
ceive and make calls via their note-
OpenScape 4000 Phone Services
In conjunction with a OpenScape 4000
book/laptop on the way.
OpenScape telephone family system phone (e.g. OpenStage T), the
integrated phone services provide new
OpenScape Xpert kinds of features to increase workplace
HFA terminals for OpenScape 4000
For the trading and financial markets productivity. The functions can be set
Regardless of which technology you
of today it is of vital importance that up on the end device to be called up ei-
use today or will use in future: Unify al-
decisions can be made quickly. Effi- ther by separate keys or via a menu
ways offers the appropriate devices.
cient and reliable communication that is called up via a single application
Also with the new terminals, the cus- technology is crucial for success. key. The connection between
tomer can use the familiar scope of OpenScape Xpert offers dealers and OpenScape 4000 and the corporate di-
functionality! brokers a decisive competitive advan- rectory is generated by the
tage with its innovative architecture, OpenScape 4000 platform. Some uses
its enhanced graphical user interface include:
and its extensive feature set. The • EasyLookup: Simple access to the
OpenScape Xpert solution provides corporate directory (LDAP) via
the known HiPath Trading functional- search parameters, output of results
ities as a SIP-based IP solution. on the display, and direct dialing of
the displayed phone number
Attendant Console (AC-Win) • EasySee: Output of information
OpenScape The attendant console AC-Win IP is a from the corporate directory as
Communication Point 200 PC-based application for Microsoft PhoneCard on the PC
Windows XP, Windows Vista, and
• Easy UC: Setting OpenScape UC
Windows 7 that permits the conve-
presence status and preferred de-
nient traffic management by live at-
vice from your OpenStage HFA/
tendants, using a USB headset/hand-
TDM or cordless device
set.
AC-Win IP can be used with two (AC-
Win 2Q IP) or twelve queues (AC-Win
MQ). The PC-based attendant console
is connected to the OpenScape 4000
OpenScape via IP.
Communication Point 400
Busy Lamp Field (BLF-Win)
The Busy Lamp Field BLF-Win is an ap-
plication for the PC-based attendant
console, AC-Win IP. The constant avail-
ability of information about the cur-
rent status of the extensions enables
more efficient and faster handling of
incoming calls.
OpenScape
Communication Point 600 Directory Service (DS-Win)
DS-Win increases the efficiency and
OpenScape 4000 V8 supports the CP the communication quality of the tele-
phone family in their SIP and HFA ver- phone switch by quickly forwarding
sion. OpenScape 4000 can dynamically incoming calls to the AC-Win atten-
provide the cPxxx endpoints with the dant console or OpenStage phones.
neccessary SW (SIP or HFA) depending Through optional connection with the
on the line configuration. Outlook or Lotus Notes calendar, the
operator can check whether the in-
OpenScape Personal Edition tended call recipient is currently pres-
OpenScape Personal Edition is the lat- ent or absent. In combination with
est IP-based softphone software that OpenScape 4000 Manager, DS-Win is
can be used with OpenScape 4000 both integrated in the directory data as a
in their SIP and HFA variants. The Per- single entry point concept.
sonal Edition is ideal for all mobile and
stationary applications. It offers the
option of integrating corporate direc-
tories and personal call lists via LDAP.
Powered by a highly sophisticated and
intuitive user interface, OpenScape
Personal Edition is a constant compan-
Mobility Unified Communications
Cordless Enterprise OpenScape UC Enterprise
OpenScape Cordless Enterprise V7 en- OpenScape UC Application is at the
ables cordless telephony with the user- heart of Unify's unified communica-
friendly features of the system. Com- tions portfolio; enabling presence-
pliance with the international Digital based, real-time communications so
Enhanced Cordless Telecommunica- your teams can collaborate like never
tion (DECT) standard guarantees first- before. This means you can offer great-
class sound quality, wide-area cover- er customer service, bring products to
age, high user density, and privacy. market faster, and respond to new
The modular extendible system archi- challenges as they arise.
tecture is based on integrated radio Seamless integration into your current
switching boards and base stations infrastructure means you can exploit
which are connected to the and maximize your current invest-
OpenScape 4000 communication sys- ments, and benefit from enhanced uni-
tem via digital interfaces. This allows fied communications right now.
the planning and implementation of OpenScape
cost-effective installations that meet DECT Phone S5 Highlights:
coverage and demand needs. • Comprehensive presence manage-
The full incorporation of OpenScape ment for both users and phones
Cordless Enterprise into the existing • Preferred device to control availabil-
administration and maintenance con- ity
cept designed for OpenScape 4000
• Integrated voice messaging
makes OpenScape Cordless Enterprise
an extremely service-friendly product. • Powerful, software-based confer-
ence management with innovative
User-friendly handsets with excellent
features
voice quality and an interactive user
interface are extremely popular with • Support for Windows, web, and mo-
users of mobile telephones and in- bile clients and provision of a voice
crease productivity in the workplace portal
by providing greater availability and • HFA Softphone functionality
more flexible communication. • A well-designed user interface that
is very easy to use and is harmo-
OpenScape UC Mobile Client nized for all customers
The OpenScape UC Application in- • Modular product structure with the
cludes a Mobile Client, enabling mo- OpenStage M3 option of increasing functionality as
bile users to benefit from presence needed in steps
awareness of key contacts, quick ac- • Instant Messaging and Web Confer-
cess to conferences, setting their pres- encing with OpenScape Web Collab-
ence status and preferred device – oration or third-party products
among many other features. The Mo-
bile Client runs on the most popular
mobile operating systems RIM (Black-
Connectivity to Circuit
berry), Symbian (Nokia), Android, Circuit is a Unify WebRTC-based cloud
Windows Mobile* and iOS (Apple). service for team communication and
* restrictions are possible. collaboration in enterprises. Open-
Scape 4000 provides the perfect con-
nectivity to circuit for your telephony.
Three variants of connection can be se-
lected:

Hosted UTC (hUTC)


This variant offers basic telephony
OpenScape
functionality and gives you a chance to
DECT Phone SL5
learn about the product and try it out.

On-premise UTC (pUTC)


This connection provides additional
benefits if you value our Circuit Cloud
solution, but either use the platform of
another provider or have low telepho- OpenScape Web Collaboration OpenScape Contact Center
ny requirements.
Enjoy feature-rich multimedia collab- OpenScape Contact Center solutions
The pUTC variant also provides the ba- oration at an affordable price with our allow you to interact with customers at
sic functionality, but unlike hUTC, scalable, secure, and highly reliable the highest level, improving satisfac-
keeps the RTP traffic in the customer’s web conferencing solution. tion, increasing revenue and loyalty
network as far as possible, hence mini- and enhancing productivity.
Offering integrated text, data, web and
mizing the bandwidth requirements
multi-party desktop video conferenc- OpenScape Contact Center is a set of
on the link to the Public Cloud.
ing, OpenScape Web Collaboration is a packaged software applications that
Advanced Telephony Connector cost-effective and efficient way to de- improve the effectiveness and efficien-
(ATC) liver meetings with up to 1,000 session cy of a company's contact center oper-
participants. ations through intelligent skills-based
ATC is the premium telephony connec- routing, universal queuing, routing
tor that provides the maximum bene- Typical applications include:
and tracking across all your media
fits of the Circuit Cloud solution. • Webinars
channels, agent and management
ATC uses the One Number Service • Training sessions tools, and comprehensive reporting.
(ONS) of the Unify communication • Project meetings Integrated with your other customer
platforms and adds the capability to relationship management systems,
• Sales meetings
transfer an active call back and forth OpenScape Contact Center will deliver
between the devices of the user, e.g. • Product demonstrations a world-class customer service experi-
from the workplace telephone to the • Basic remote support to customers ence. It is market-proven, fully scal-
tablet or from the tablet to the Smart- and end users able and can accommodate small 10-
phone, etc. OpenScape Web Collaboration fea- agent environments right up to very
With this version of the OpenScape tures an easy-to-use and intuitive large multi-site enterprise installa-
4000 we are first introducing an initial desktop client that uses "media mor- tions.
set of features, such as call back, call phing" to transition between media
hold, toggle, and transfer (where the with a single click, and offers quick ac-
call back must be initiated from the cess to its functionality, including:
workplace telephone). Further conve- • Desktop and application sharing
nient features are planned.
• File sharing
OpenScape Xpressions • Co-browsing
The OpenScape 4000 delivers cost-ef- • White-boarding
fective choices in unified messaging • URL push
functionality. These unified communi- • IM chat
cations options coupled with CTI ser-
• Multi-party video chat
vices help embed powerful communi-
cations capability directly into busi- Users are kept secure with 256-bit AES
ness processes creating an efficient encryption.
and effective workplace.
Alarming and Positioning Upgrade/Conversion to & support, an Expert Assistance hot-
line for certified technicians covering
OpenScape 4000 dedicated products, and software li-
OpenScape Alarm Response cense upgrade entitlement included
Professional Migrating and Upgrading for a complete, industry standard soft-
OScAR-Pro is the successor of the ware support package.
The declared development objective of
well-known HiPath DAKS. Thus, it is a Version 8 was the unconditional reuse
modular system that can operate with of the HiPath 4000 V6 and OpenScape Software Support (Resale) from Unify
various applications and is scalable 4000 V7 hardware. This makes the provides comprehensive, flexible sup-
within a wide range. OScAR-Pro offers changeover to the UC version especial- port services for Partner resale to their
the following applications on its serv- ly easy for these customers. customers. Packages include software
er: support with SLA options for specific
All existing HiPath 4000 cPCI systems
• Broadcast/alerting with serial inter- customer needs priced as a percentage
can be updated to OpenScape 4000 V8.
face of software so it is simple to buy, man-
Investment protection of existing age and renew. Customer investments
• Broadcast/alerting with ESPA-X in-
HiPath 4000 licenses can be guaran- are protected by the combination of
terface
teed with OpenScape Software Assur- technical assistance, software updates
• Emergency and high-performance ance or cost-effective upgrades to
conferences and upgrades and access to compre-
OpenScape 4000 Flex Licenses. hensive online resources.
• Call profiles
Resale allows Partners with Autho-
• Info telephone OpenScape rized, Master or Professional special-
• Internet-Controlled Telephony Con- Software Assurance izations to leverage Unify’s support ca-
ference (ICTC) pabilities including Level 1, 2 and 3 re-
A customer who joins this OpenScape
Software Assurance program benefits mote support, software license
OpenScape Alarm Response from all future software versions. upgrade entitlement and options for a
Economy These can be improved security fea- complete yet flexible industry stan-
OScAR-Eco is the ideal mini-server for tures or innovative functionalities. dard support offering.
alarms for low and customer needs, Continuous software upgrades guar-
suitable for nursing homes, small antee long-term software stability, up-
branch offices and limited use in larger to-date security features, and improve
enterprises. Initiators for alarms can the OpenScape Unified Communica-
include door contacts and sensors as tion interfaces towards other products
well as external systems (e.g. nurse call and solutions.
systems in the hospital), phones and OpenScape Software Assurance is
single-button medallions. OScAR-Eco based on a recurring payment scheme.
raises alarms with information on the All future investments for software re-
cause including positioning data, thus leases are already integrated in this
guaranteeing fastest mobilization of billing model. Therefore, the Open-
support staff and service technicians. Scape Software Assurance program
• 4-channel connection to OpenScape improves your budget planning reli-
Business, OpenScape 4000 and ability.
OpenScape Voice via ISDN/TDM or Compared to traditional version up-
VoIP/LAN grades, customers can realize consid-
• Variable activation of broadcasts by erable cost savings with OpenScape
host systems (ESPA 4.4.4 or ESPA-X) Software Assurance.
via contact inputs, a console or
phones, or by a GMD single-button Software Support
emergency medallion
The Software Support (co-delivery)
• Digital I/O and serial data interface provides remote support and software
• Various LAN services upgrade entitlement to updates and
• Hassle-free administration via future releases in a fused offering with
browser with leading-edge security options that are simple to buy, manage
concept and renew. Customer investment is
• Positioning of GMD Medallions in protected by the combination of tech-
WiFi or DECT networks nical assistance, software updates and
upgrades and access to comprehensive
• Flexible broadcast strategies with
online resources.
multitasking
• Detailed logging Co-delivery allows Partners with Mas-
ter and Professional specializations to
• ... and much more leverage Unify’s support capability
within their own service offering to
customers. This required support ex-
perience includes Level 2 maintenance
System interfaces CSTA standards
• ECMA-269: Services for Computer
Trunks Supported Telecommunications Ap-
plications (CSTA) Phase III
• S0 (basic rate interface, BRI)
• ECMA-323: XML Protocol for
• E1 (S2M) (primary rate interface CSTA Phase III
30 channels)
• ECMA-285: ASN1 Protocol for
• T1 (primary rate interface 24 chan- CSTA Phase III
nels)
• ECMA TR/82: Scenarios for
• Analog (e. g. HKZ, E&M) CSTA Phase III
• Native SIP (SIP service provider)
Integral service platform
Networking interfaces • Web protocol https
• Basic Rate S0 / Primary Rate E1 / T1 • Remote access
• The following protocols are support- • SNMP Proxy Agent
ed:
• SFTP for Backup&Restore
CorNet-NQ, QSIG, DSS1, CAS
• Analog, e.g. MFC-R2, E&M
• SIP trunking to HiPath/OpenScape
platforms with SIP-Q protocol
• Native SIP trunking for IP interoper-
ability with third-party technology
partners

User interfaces
• UP0/E
• Twin-wire interface for connecting
OpenStage T telephones and Cord-
less Enterprise Base Stations
• HiPath Feature Access (HFA) for
OpenStage HFA endpoints
• Native SIP for IP Endpoints,
e. g. OpenScape Xpert
• S0 bus
S0 port for ISDN terminal devices
• a/b port (CLIP, name display, and
MWI possible) for analog terminal
devices
Technical data

Variant Number of Number of Number of digital/IP subscribers


directly connected access p IP-distributed access points
oints

OpenScape 4000 up to 15 up to 83 up to 12,000

Environmental/Operating conditions Power supply voltage

Air temperature in operation (air cooling) +5 °C to +40 °C Single phase 100 V - 240 V

Relative air humidity max. 85 % Three phases 190 V/400 V

A "buffered" 48-volt direct current pow-


er supply can also be used.

Dimensions and weight Compatibility

Width x height x depth (mm) Weight Safety EN60950

OpenScape 4000 482.6 x 66.7 x 360 (1.5 U) max. 7 kg EMC emissions EN55022
Branch Class A

OpenScape 4000 482.6 x 66.7 x 360 (1.5 U) max. 7 kg EMC interfer- EN55024 and
EcoServer ence immunity EN61000-6-2

OpenScape AP 3300 773 x 645 x 515 max. 30 kg

OpenScape AP 3700 440 x 445 x 433 (11 U) max. 25 kg


Technical details about OpenScape 4000 EcoServer

EcoServer • CPU: Intel i3-4330TE


OpenScape 4000 Branch • DRAM: 8 GB with ECC
• SSD: 240 GByte

Power supply voltage • AC: 90 V to 264 V (nominal voltage 100-240 VAC)


ENERGY STAR certification
• DC: 48 V
• Hot plug is supported
• Mixed power supplies as redundancy option

Energy consumption • Power consumption in standby: approx. 25 W


(OpenScape 4000 software) • Power consumption in operation: approx. 30 W
• Maximum power consumption: 120 W

Environmental conditions • Operating temperature: 0 °C to +40 °C


• Storage/transport temperature: -20 °C to +70 °C
• Relative humidity: 10 % to 95 %; non condensing
• Sound pressure level: <45 dB(A)
• Waste heat: approx. 50 °C
(at an ambient temperature of 40 °C, CPU@TDP)

Copyright © Unify Software and Solutions GmbH & Co. KG, 08/2019
All rights reserved.
Reference No.: A31002-H3180-D100-5-7629
The information provided in this document contains merely general descriptions or
Copyright © Unify Software
characteristics and Solutions
of performance GmbH
which & Co.
in case KG, 08/2019
of actual use do not always apply as
described or which may change as a result of further development of the products.
All rights reserved.
An obligation to provide
Reference No.: A31002-H3180-D100-05-7629the respective characteristics shall only exist if expressly
agreed in the terms of contract.
The information provided in this document contains merely general descriptions or
Availability and technical specifications are subject to change without notice.
characteristics of performance which in case of actual use do not always apply as described
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software
or which mayand change
SolutionsasGmbH
a result of further
& Co. development
KG. All other company,of the products.
brand, product and An service
obligation to
names
provide theare trademarks
respective or registered trademarks
characteristics of their
shall only exist respectiveagreed
if expressly holders.in the terms of
contract. Availability and technical specifications are subject to change without notice.

unify.com
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and
Solutions GmbH & Co. KG. All other company, brand, product and service names are
trademarks or registered trademarks of their respective holders.

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