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Site Reliability Engineering (SRE)

This document defines the competency criteria for Site Reliability Engineering (SRE). To be considered proficient, an associate must have 6 months of experience providing technical support and resolving issues in a live production environment, with skills in scripting and application development to design and support reliable IT systems. The associate should also create at least one best practices or lessons learned document and articulate a process improvement designed for the production environment.

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kuldeep
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348 views4 pages

Site Reliability Engineering (SRE)

This document defines the competency criteria for Site Reliability Engineering (SRE). To be considered proficient, an associate must have 6 months of experience providing technical support and resolving issues in a live production environment, with skills in scripting and application development to design and support reliable IT systems. The associate should also create at least one best practices or lessons learned document and articulate a process improvement designed for the production environment.

Uploaded by

kuldeep
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Competency Name: Digital : Site Reliability Engineering (SRE)

Broad Definition: This Competency refers to the ability of an associate to work on the new model of IT support ecosystem with the associate
incorporating the technical coding aspects of the Software Engg and applying them to infrastructure & Operations

Criteria E1 E2 E3
I Criteria for defining
Should be able to demonstrate enough
proficiency vis-à-vis
skills to be able to design & support
knowledge & skills NA NA
reliable IT systems with strong application
and infrastructure scripting proficiencies
1.Precondition
[ Expressed as a
prerequisite - in terms of
academic qualification AND / Prior Experience working hands-on in
OR industry experience PROD support environment with some NA NA
(whichever is applicable) technical scripting background
AND / OR relevant
knowledge in any other
competency
2. Knowledge Should be having enough knowledge in
[Expressed as Area of scripting & application development
NA NA
knowledge and not skill, combined to provide a reliable IT
includes knowledge of infrastructure for the client's ecosystem
process,
3. methodologies,
Experience
[Expressed as duration in
Minimum 6 months experience in live
months / years wrt exposure,
PROD Support environment with
including breadth & the NA NA
exposure in handling any server admin
depth of assignments; also
related tasks
beyond project experience]

3.1 Type of relevant


experience [Type of
assignments/ areas Should have provided technical support in
/outcomes the resolving issues in the live erstwhile NA NA
professional has worked PROD Support environment
on; total time to be spent
on each function]

TCS Confidential
3.2 Beyond project
development experience
[Includes
[1) Solutioning of proposals
2) Reviews done NA NA NA
3) No. of contributions made
to trainings/training material]

4. Asset Creation NA
[Expressed as any reusable
and deployable assets
4.1 Process frameworks
defined
Should articulate at least one Process
[Articulated as the process
improvement designed for the Live PROD NA NA
improvement designed OR a
environment
new process framework
designed]
4.2 Tool creation
[Expressed as a system or
function tool designed OR
NA NA NA
created towards improving
business delivery / learning]

4.3 Reusable & deployable


assets created
[Expressed as reusable and Should create at least 1 Best practice/
deployable assets created Lessons learnt document relevant to SRE NA NA
(like those in Mighty &
Knowmax]

OR
No. of training material
created
[Expressed as the number of
relevant training material NA NA NA
created towards
development of a particular
body of knowledge or skill]

TCS Confidential
5. Industry contribution
[Expressed as the
contributions made to the
industry.This criteria should
5.1 Recognized by Peers
[Expressed as the
recognition given by the peer
community and should be NA NA NA
measured by appropriate
mechanism such as TCS
GEMS]
AND/OR
Recognized by a Parent
Body
[Expressed as the
NA NA NA
contribution recognized by a
renowned and recognized
parent body]
AND/OR
Invited as Speakers
[Expressed as recognition
from an external body when NA NA NA
it extends an invitation to the
speaker to address a
recognized forum]
II Assessment / Evaluation
Methodology vis-à-vis
1. Certification
[Expressed as achievement
of external programs -
As Defined in LO NA NA
certifying a part of the
proficiency level,
Achievement of internal

TCS Confidential
2. Evaluation Test
[Expressed as a certification
the individual has to achieve
towards the said proficiency
level. (for eg.,Type of tests
for each proficiency should As Defined in LO NA NA
be defined-like for E0 level it
will be only self assessment,
for E1 it should be panel
review etc)]

Version History
Project Details: BFSI US EAST & GE
Unit: IS BFSI US East-Digital & IS GE Digital
Parent Project- BFSI US East Parent, GE 1 Parent
Project Owner/GL- Name & employee No : Vinith Chaudhary (123448)
Amendment History:
Version Defined By Approved By - Role & Group
Facilitated By
Version 1 Sathish S (103238) Sathish S (103238) Kumaresan. S (243823)
Head HR Talent Development - BFSI Head HR Talent Development - BFSI iEvolve Talent Development.

TCS Confidential

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