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Compare AWS Support Plans

Select a Support Plan

At AWS, we want you to be successful. Our Support plans are designed to give you the right mix of tools and
access to expertise so that you can be successful with AWS while optimizing performance, managing risk, and
keeping costs under control.

Basic Support is included for all AWS customers and includes:

Customer Service & Communities - 24x7 access to customer service, documentation, whitepapers, and support
forums.

AWS Trusted Advisor - Access to the 7 core Trusted Advisor checks and guidance to provision your resources
following best practices to increase performance and improve security.

AWS Personal Health Dashboard - A personalized view of the health of AWS services, and alerts when your
resources are impacted.
 Developer Business  
Enterprise

Recommended if you are Recommended if you have

Recommended if you have
experimenting or testing in business and/or mission
production workloads in AWS.
AWS. critical workloads in AWS.

AWS Trusted Advisor Best

7 Core checks Full set of checks Full set of checks
Practice Checks

24x7 phone, email, and chat 24x7 phone, email, and chat
Business hours** email access
access to Cloud Support access to Cloud Support
to Cloud Support Associates
Engineers Engineers
Enhanced Technical Support
Unlimited cases / 1 primary
Unlimited cases / unlimited Unlimited cases / unlimited
contact
contacts (IAM supported) contacts (IAM supported)

General guidance:
< 24 hours
General guidance:
< 24 hours
System impaired:
< 12 hours
General guidance: System impaired:
< 24 business hours** < 12 hours
Case Severity / Response Production system impaired:
Times* < 4 hours
System impaired: Production system impaired:
< 12 business hours** < 4 hours
Production system down:
< 1 hour
Production system down:
< 1 hour
Business-critical system down:
< 15 minutes

Consultative review and

Architectural Guidance General Contextual to your use-cases guidance based on your
applications

Programmatic Case
AWS Support API AWS Support API
Management

Interoperability & Interoperability &

Third-Party Software
configuration guidance configuration guidance
Support
and troubleshooting and troubleshooting

Proactive Programs Access to Infrastructure Event

Infrastructure Event
Management for additional
Management
fee.
 Well-Architected Reviews

Operations Reviews
 
Technical Account Manager
(TAM) coordinates access to
programs and other AWS
experts as needed.

Designated Technical Account

Technical Account Manager (TAM) to proactively
Management monitor your environment and
assist with optimization.

Access to online self-paced

Training
labs

Account Assistance Concierge Support Team

Greater of $100 / month*** Greater of $15,000

- or - - or -

10% of monthly AWS usage 10% of monthly AWS usage

Greater of $29 / month*** for the first $0–$10K for the first $0–$150K

- or - 7% of monthly AWS usage 7% of monthly AWS usage

from $10K–$80K from $150K–$500K
Pricing 3% of monthly AWS usage
5% of monthly AWS usage 5% of monthly AWS usage
See pricing detail and from $80K–$250K from $500K–$1M
example.
3% of monthly AWS usage 3% of monthly AWS usage
over $250K over $1M

See pricing detail and See pricing detail and

example. example.

*We will make every reasonable effort to respond to your initial request within the corresponding timeframes.

**Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. These times may vary in

countries with multiple time zones.

*** Plans are subject to a 30 day minimum term. To review the AWS Support Service Terms, click here.

Note: if you work with an AWS partner and would like to learn more about Partner-led Support, click here. 
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