Operation Management
Operation Management
Operation Management
Community Considerations
• Many communities actively try to attract new businesses, offering financial and other
incentives, because they are viewed as potential sources of future tax revenues and new
job opportunities. However, communities do not, as a rule, want firms that will create
pollution problems or otherwise lessen the quality of life (schools, churches, shopping,
housing, transportation, entertainment, recreation, cost of living) in the community.
• From an organization’s standpoint, a number of factors determine the desirability of a
community as a place for its workers and managers to live. They include:
- Facilities for education, shopping, recreation, transportation, religious worship, and
entertainment;
- The quality of police, fire, and medical services;
- Local attitudes toward the company; and
- The size of the community.
• Other community-related factors are
- The cost and availability of utilities,
- Environmental regulations, taxes (state and local, direct and indirect),
- Development support (bond issues, tax abatement, low cost loans, grants etc.).
For many businesses the cost of distributing to customers is not a significant issue. Delivery
firms might carry out the transportation (for which the customer pays)- e.g. restaurants provide
home delivery. In many cases the customer comes to the business – e.g. in a hotel
3. Location of competitors: Locating near competitors may advantageous such as fast- food
chains. Several competing firms clustered in one location attract more customers.
4. Residential density: High residential density ensures more business (nighttime and weekend
business) when the population in the area fits the firm’s competitive priorities and target market
segment.
5. Visibility of site: Visibility involves distance from the street and size of nearby buildings and
signs. E.g. a luxury restaurant or hotel needs to be located somewhere that customers find
attractive – not in the middle of a trading estate.
6. Image of the area: E.g. A restaurant situated beside the lake might enjoy a better perceived
reputation.
Other:
- Proximity to support service
- Local ordinance
- Community attitude
- Law and order situation
*****Reasons for relocation of existing facilities
1. Changes in availability of input resources
2. Shift in the structure of market:
- To establish a presence in a new market.
3. Move closer to a large segment of their market.
4. Get access a better or larger labor pool
- Local community may no longer supply a work force in sufficient numbers
and quality.
5. Undesirable labor situation
- A facility may have a bad experience with unions- e.g. recent strikes.
6. Relocation of various associates industries
7. Demolition, compulsory, purchase of premises or national legislation
8. Merges of companies may result in redundant facility, some if which must be phased out.
9. Change in regulation and law
10. Scientific discovery/development of new fields of technology,
11. Increasing competition etc.
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The economic comparison of location alternatives is facilitated by the use of cost-profit volume
analysis. The analysis can be done numerically or graphically. The graphical approach
indicates the ranges over which one of the alternatives is superior to the others.
The process of selecting a new facility location involves a series of following steps
i. Determine the fixed and variable costs associated with each location alternative.
ii. Plot the total-cost lines for all location alternatives on the graph.
iii. Determine which location have the lowest total cost for the expected level of output.
Alternatively, determine which location have the highest profit.
• The center-of-gravity is method to determine the location of a distribution center that will
minimize distribution costs.
• The objective is to determine a central location for a new facility (based on weight and
distance) serving several destinations.
• The method considers location of existing destinations (Example: Markets, retailers etc.),
volume to be shipped and shipping distance (or cost).
• The distribution cost is treated as a liner function of the distance and the quantity shipped.
• The quantity to be shipped to each destination is assumed to be fixed.
• In load-distance method, various locations are evaluated using a load-distance value that
is a measure of weight and distance.
• The location with the lowest value would result in the minimum transportation cost and
thus would be preferable.
• In load-distance method, either Rectilinear or Euclidean distance measure may be used.
Rectilinear Distance: When distance between two facilities is measured along path that is
orthogonal to each other, then that distance is termed as rectilinear distance.
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Kumkum Sultana 26th Batch, Management, CU
Euclidean Distance: When distance is measured along straight-line path between the two
facilities, then that distance is termed as
Euclidean distance.
• Transportation costs can stem from the movement of either raw materials or finished
goods.
• When shipment of goods from multiple sending points (sources) to multiple receiving
points (destinations), and a new location (sending or receiving point) is to be added to the
system, the organization should use transportation model.
• The objective of the transportation model is to determine the minimum transportation cost
that would result if a potential new location are to be added to an existing system.
• It also can be used if a number of new facilities are to be added or if an entire new system
is being developed.
Facility Layout
• The basic objective of layout design is to facilitate a smooth flow of work, material, and
information through the system.
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The three basic types of layout are product, process, and fixed-position.
There is another type of layouts, called hybrid layouts, which are combinations of these pure
types. These include cellular layouts and flexible manufacturing systems.
• In product layout, machinery is arranged in one line as per the sequence of production
operations. Materials are maintained into the first machine and finished products come out
of the last machine.
• Also called line layout as it forms a line like the one depicted in Figure.
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• Product layouts are used to achieve a balanced and rapid flow of large volumes of goods
or customers through a system, which is made possible by highly standardized goods or
services that allow highly standardized, repetitive processing.
• The work is divided into a series of standardized tasks, permitting specialization of
equipment and division of labor.
Advantages Disadvantages
1. A high rate of output 1. The intensive division of labor usually creates dull,
2. Low unit cost due to high volume. The high repetitive jobs that provide little opportunity for
cost of specialized equipment is spread over advancement and may lead to morale problems and to
many units. repetitive stress injuries.
3. Labor specialization reduces training cost and 2. Poorly skilled workers may show little interest in
time, and result in wide span of supervision maintaining equipment or in the quality of output.
4. Low material handling cost per unit as units 3. The system is fairly inflexible in response to changes
follow the same sequence of operation. in the volume of output or changes.
Material handing is often automated. 4. The system is highly vulnerable to shutdowns caused
5. A high utilization of labor and equipment. by equipment breakdowns or excessive absenteeism as
6. Routing and scheduling are established in the workstations are highly interdependent.
initial design of the system. They do not 5. Preventive maintenance, the capacity for quick repairs,
and spare-parts inventories are necessary expenses.
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require much attention once the system is 6. Incentive plans tied to individual output are
operating. impractical.
7. Accounting, purchasing, and inventory
control are fairly routine.
• Process layouts are designed to process items or provide services that involve a variety of
processing requirements.
• Also called functional layout or batch production layout.
• The process layouts feature departments (functional groupings) in which similar kinds of
activities are performed.
• A manufacturing example of a process layout is the machine shop, which departments for
milling, grinding, drilling, and so on Items that require those operations are frequently
moved in lots or batches to the departments in a sequence that varies from job jo job.
• The use of general-purpose provides the flexibility necessary to handle a wide range of
processing requirements.
• Process layouts are quite common in service environments. Examples include hospitals,
colleges and universities, banks, auto repair shops, airlines, and public libraries.
Advantages Disadvantages
1. Systems can handle a 1. In-process inventory costs can be high if batch processing is used in
variety of processing manufacturing systems.
requirements. 2. Routing and scheduling pose continual challenges.
2. Systems are not vulnerable 3. Equipment utilization rates are low.
to equipment failures 4. Material handling is slow and inefficient and more costly per unit than in
3. General-purpose equipment product layouts.
is often less costly than the
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specialized equipment used 5. Job complexities often reduce the span of supervision and result in higher
in product layouts. Also supervisory product layouts costs than with product layouts.
easier and less costly to 6. Special attention necessary for each product or customer (e.g., routing,
maintain. scheduling, machine setups) and low volumes result in higher unit costs
4. It is possible to use than with product layout.
individual incentive 7. Accounting, inventory control, and purchasing are much more involved
systems than with product layouts.
3. Fixed-position layouts are suited in large construction projects (buildings, power plants, and
dams), shipbuilding, and production of large aircraft, as well as, in farming, firefighting, road
building, home building, remodeling and repair, and drilling for oil.
Disadvantages:
The three basic layout types may be altered to satisfy the needs of a particular situation. Many
situations call for a mixture of the three main layout types. These mixtures are commonly called
combination or hybrid layouts.
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For instance, supermarket layouts are essentially process layouts, and yet use fixed-path
material-handling devices such as roller-type conveyors in the stockroom and belt-type
conveyors at the cash registers.
Cellular Layouts:
Cellular Production: is a type of layout where work stations/ machines are grouped according
to the operations needed to perform for a set of similar items (part families) that require similar
processing requirements. These groups are called cells. The cells become miniature versions
of products layouts.
Group Technology: Group technology involves identifying item with similar design
characteristics or manufacturing characteristics, and grouping them into part families.
Design characteristics include size, shape, and function. Whereas manufacturing or processing
characteristics include type of processing required, available machinery that performs this type
of process, and processing sequence.
1. One of the biggest cost advantages of GT is that it increases labor productivity, as each
workstation is specially designed for a definite operation on a specific component.
2. Tooling, fixtures, and setups are standardized. By scheduling parts of the same "family" on
the same (or similar) machine tool, much of the setup and fixture time can be cut.
3. Material handling is reduced ad GT reduces the number and variety of parts by grouping.
4. Process planning and production scheduling are simplified.
5. Work-in-process and manufacturing lead time are reduced
1. Identifying the part families is the biggest problem. If the plant makes 10,000 different
parts, reviewing all of the part drawings and grouping the parts into families is a substantial
task.
2. Rearranging production machines in the plant into the appropriate machine cells. It takes
time to plan and accomplish this rearrangement, and the machines are not producing during
the changeover
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In the cellular layout, machines are arranged to handle all of the operations necessary for group
(family) of similar parts. Thus, all parts follow the same route although minor variations (e.g.
skipping an operation) are possible. In contrast, the functional layout involves multiple paths
for parts. Moreover, there is little effort or need to identify part families.
Routing and scheduling are established in Routing And Routing and scheduling pose continual
the initial design of the system. They do not Scheduling challenges. Special attention necessary for
require much attention once the system is each product or customer (e.g., routing,
operating. scheduling, machine setups).
Accounting, purchasing, and inventory Accounting, Accounting, inventory control, and
control are fairly routine. Purchasing, purchasing are much more involved than with
And Inventory product layouts.
Control
Low material handling cost per unit as units Material Material handling is slow and inefficient and
follow the same sequence of operation. Handling more costly per unit than in product layouts.
Material handing is often automated.
Low unit cost due to high volume. Unit Cost Low volumes result in higher unit costs than
with product layout.
Labor specialization reduces training cost Span Of Job complexities often reduce the span of
and time, and result in wide span of Control supervision and result in higher supervisory
supervision product layouts costs than with product
layouts.
Figure
Line Balancing is the process of assigning tasks to workstations in such a way that the
workstations have approximately equal time requirements.
Cycle time is the maximum time allowed at each workstation to complete its set of tasks on a
unit.