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Customer Satisfaction About Internet Cafe

This document contains a survey about customer satisfaction at internet cafes. It asks respondents about their internet cafe usage habits including visit frequency, time spent, reasons for visiting, criticisms, and preferred additional services. It also asks about overall internet usage and how far someone would be willing to travel to their preferred internet cafe. The survey aims to understand customer preferences and satisfaction to help internet cafes better meet customer needs.
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0% found this document useful (0 votes)
924 views3 pages

Customer Satisfaction About Internet Cafe

This document contains a survey about customer satisfaction at internet cafes. It asks respondents about their internet cafe usage habits including visit frequency, time spent, reasons for visiting, criticisms, and preferred additional services. It also asks about overall internet usage and how far someone would be willing to travel to their preferred internet cafe. The survey aims to understand customer preferences and satisfaction to help internet cafes better meet customer needs.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CUSTOMER SATISFACTION ABOUT INTERNET CAFE

How often would you say you currently go to internet cafés?


Several times a week

Once a week

Two or three times per month

Once a month

Once every two months

Less than once every two months

I do not currently go to internet cafés

Q4.What are/would be your main reason(s) for going to an internet café?


Tick all that apply.
*For the Respondent - The different possible answer choices are presented in random order.
I do not have internet at home

I like the atmosphere of internet cafés

The prices are affordable

There is quick access to the internet

I like going to socialise with family and/or friends

Other, please specify: 

Q5.Approximately how long do/would you spend at an internet café?


Less than 10 minutes

10minutes – 29minutes

30 minutes – 59 minutes

60 minutes – 89minutes

90 minutes – 119 minutes

Two hours or more

Q6.What would you say are the main criticisms about internet cafés?
Tick all that apply.
*For the Respondent - The different possible answer choices are presented in random order.
The internet connection is too slow

It is not a comfortable environment

The prices are expensive

The computers are unreliable

Limited availability of not in use computers

Lack of activities to do and enjoy

Lack of privacy

Opening hours

Other, please specify: 


I do not have any criticisms about internet cafés

Q7.Internet cafés are good value for money?


Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree
Q8.On average how many hours in total per day do you spending surfing the internet?
More than 6 hours

3 – 6 hours

1 – 2 hours

Less than an hour

Never

Q9.Which out of the following additional services, if offered in an internet café, would interest you?
Tick all that apply.
*For the Respondent - The different possible answer choices are presented in random order.
Relaxation spots (sofas, TVs, game consoles etc.)

Tournaments and competitions

Free wifi service

Printing service

On-site catering

Music zones

None of the above services interest me

Q10.What additional services, would you like to see available at an internet café?

Q11.If available, would this encourage you to go to an internet café more often?
Yes, definitely

Yes

Not sure

No

Q12.With the addition of your preferred service, how often are you like to visit an internet café now?
Several times a week

Once a week

Two or three times per month

Once a month

Once every two months

Less than once every two months

13.When you visit an internet café, do you tend to ...


Go alone?

Go with friends?

Go with a colleague?

Go with a spouse/partner?

Go with my child(ren)?

Go with another family member?

Other, please specify: 


14.Which time of the week is the most likely time for you to visit an internet café?
Weekdays = Monday to Friday
Weekday morning (9am – 12pm)

Weekday afternoon (12pm – 6pm)

Weekday evening (6pm – 9pm)

Saturday morning (9am – 12pm)

Saturday afternoon (12pm – 6pm)

Saturday evening (6pm – 9pm)

Sunday morning (9am – 12pm)

Sunday afternoon (12pm – 6pm)


Sunday evening (6pm – 9pm)

Business use: company information research, business communications 


Educational use: direct contribution to educational learning 
Personal research: information not directly associated with business or education purposes
Social communication: correspondence with relatives and friends
Entertainment: playing games, music, videos etc.

Q15.How much do you use the Internet for the following purposes?

Frequently Occasionally Never

Business use

Educational use

Personal research

Social communication

Entertainment

16.How far would you be willing to travel to get to your preferred internet café?
Less than 1 mile

1 – 3 miles

3 – 5 miles

More than 5 miles

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