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How Customers Can Understand Digital Banking Better: Internship Report, 3rd April 2020 - 10th April 2020

This internship report summarizes Sneha Suman's internship from April 3rd to 10th exploring how customers can better understand digital banking. During the internship, Sneha gathered customer feedback on digital banking awareness, analyzed Axis Bank's digital services and competitors, and understood digital banking from both the customer and bank perspective. The conclusion determined that improving digital services can better serve customers using digitization. Recommendations included providing guidance to help customers adapt to digital banking.

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Manish Raj
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35 views3 pages

How Customers Can Understand Digital Banking Better: Internship Report, 3rd April 2020 - 10th April 2020

This internship report summarizes Sneha Suman's internship from April 3rd to 10th exploring how customers can better understand digital banking. During the internship, Sneha gathered customer feedback on digital banking awareness, analyzed Axis Bank's digital services and competitors, and understood digital banking from both the customer and bank perspective. The conclusion determined that improving digital services can better serve customers using digitization. Recommendations included providing guidance to help customers adapt to digital banking.

Uploaded by

Manish Raj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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How Customers can understand Digital

Banking Better
Internship Report, 3rd April 2020 – 10th April 2020

Intern Name: Sneha Suman


AMCAT ID:11541055126451
Campus & Batch Number:Amity University,Batch No.9
Reporting Manager Employee ID:38991
Reporting Manager Name: Saurabh Kumar Gupta
SOL ID of the posted Branch: 2565
Sr. TOPIC Page. No.
No.

1. Introduction
 About Project 04

2. Scope of the project 05

3. Methodology used for conducting the analysis 06

4. Data Analysis
07

5. Interpretation 07

6. Conclusion 10

7 Learning. 11

8 Recommendations & Action plan 11

9 References 12
INTERNSHIP ACTIVITY LOGSHEET FOR THE PERIOD14/4/2020 TO
18/4/2020
Name of the Intern: Submitted To the Reporting Manager:
(Name/EmployeeID)

Define the activity Whether directly Remarks


DATE related to the
project
03/04/2020 Project study INTRODUCTION Studied about the
project
04/04/2020 Project INTRODUCTION Overview about
information the project
gathering
06/04/2020 Customers Scope of project Asking Customer
feedback and Feedback and
digital banking Remembered the
awareness Situation when I
was
In Branch
07/04/2020 Referring multiple Analysis and Axis bank steps
website interpretation and
Competitors Bank
Development
08/04/2020 Understanding Conclusion and Customers point
the digital learning of view and bank
banking prospective
09/04/2020 Improvement In Recommendation Giving service to
digital banking and action plan customers using
era digitization
Introduction

The project report report throws light on the products and services

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