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Computer Repair and Maintenance

This document is an exam for the course "Computer Repair and Maintenance" consisting of 5 questions. Question 1 has multiple parts asking about preventing computer viruses, defining computer terms, and ensuring lab safety. Question 2 differentiates between hardware/software upgrades and troubleshooting/preventive maintenance. It also asks about printer troubleshooting steps. Question 3 covers invoking safe mode, comparing FAT and NTFS filing systems, and defining BIOS and POST. Question 4 asks about the importance of the CMOS battery and short notes on laser jet, ink jet, and dot matrix printers. It also defines resolution, printer firmware, and buffer zone. Finally, Question 5 covers common computer network attacks, the three data transmission modes, and different

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clinton koech
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639 views2 pages

Computer Repair and Maintenance

This document is an exam for the course "Computer Repair and Maintenance" consisting of 5 questions. Question 1 has multiple parts asking about preventing computer viruses, defining computer terms, and ensuring lab safety. Question 2 differentiates between hardware/software upgrades and troubleshooting/preventive maintenance. It also asks about printer troubleshooting steps. Question 3 covers invoking safe mode, comparing FAT and NTFS filing systems, and defining BIOS and POST. Question 4 asks about the importance of the CMOS battery and short notes on laser jet, ink jet, and dot matrix printers. It also defines resolution, printer firmware, and buffer zone. Finally, Question 5 covers common computer network attacks, the three data transmission modes, and different

Uploaded by

clinton koech
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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THE EAST AFRICAN UNIVERSITY (TEAU)

SCHOOL OF COMPUTER SCIENCE AND IT


DEPARTMENT OF COMPUTER SCIENCE
JAN – APRIL 2019, MAIN EXAMINATION

COURSE : COMPUTER REPAIR AND MAINTENANCE


CODE : PHY 2201
TIME : 2 Hours

INSTRUCTIONS
1. The Paper is made up of FIVE (5) Questions, question ONE is compulsory plus any other
TWO questions.
2. Credit is given for legibility, clarity of expressions and use of relevant illustrations.
3. Clearly write your registration number on each answer sheet used.

DO NOT WRITE ANYWHERE ON THIS QUESTION PAPER

QUESTION ONE:
a) As computer literate discuss FIVE ways you can employ to prevent the spread of computer viruses
(5 marks)
b) Define the following terms:
 Cache memory
 Virtual memory.
 Volatile memory
 Secondary storage
 Power surges (10 marks)
c) Following safety procedures for personal protection, equipment protection, and environmental
protection is one of the main functions of the Lab attendant; explain how you would make this
possible. (10 marks)
d) State five ways in which computer viruses can be spread from one computer to another
(5 marks)
QUESTION TWO
a) Differentiate between hardware upgrade and software upgrade by giving reasons why you think
it is necessary to carry them out (6 marks)
b) As a computer technician differentiate between computer trouble shooting and preventive
maintenance in relation to hardware (6 marks)

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c) State the steps followed during the computer trouble shooting process in relation to printers
(6 marks)
d) Briefly explain how you implement security on a stand alone computer (2 marks)
QUESTION THREE
a) With your knowledge as a computer scientist explain how to invoke safe mode. Under what
circumstance do you invoke safe mode (6 marks)
b) Differentiate between FAT and NTFS in relation to filling system giving two advantages of
each.
(6 marks)
c) Define BIOS and POST in relation to the computer booting. (8 marks)

QUESTION FOUR
a) Explain TWO importance of the CMOS battery in the computer operations (5 marks)
b) Write short notes about the following printers explaining their mode of operation and state their
strength (9 marks)
i. Laser jet printer
ii. Ink jet printer
iii. Dot matrix printer
c) Explain the following as used in printing (6marks)
i. Resolution
ii. Printer firmware
iii. Buffer zone

QUESTION FIVE
a) Explain five different attacks that are common to computers on a network (10 marks)
b) Data is transmitted in three modes; discuss the three ways how data can be transmitted.
(6 marks)
c) Differentiate between IP address and DNS. (4 marks)

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