Scribd Logo
Upload

Welcome to Scribd!

  • 23 views

    Consumer Outreach Programme

    Uploaded by

    tarak das
    TRAI is holding Consumer Outreach Programmes across India to create awareness about consumer protections and rights under TRAI regulations. The programmes aim to directly interact with consumers and service providers to understand problems at the local level. They will include a presentation by TRAI on relevant regulations and an interactive session where consumers can raise issues, suggest improvements, and learn about digitization of cable TV. The goal is for consumers to better understand how to protect their interests and for service providers to note issues raised for action under TRAI guidelines.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Consumer Outreach Programme

    Uploaded by

    tarak das
    23 views2 pages
    TRAI is holding Consumer Outreach Programmes across India to create awareness about consumer protections and rights under TRAI regulations. The programmes aim to directly interact with consumers and service providers to understand problems at the local level. They will include a presentation by TRAI on relevant regulations and an interactive session where consumers can raise issues, suggest improvements, and learn about digitization of cable TV. The goal is for consumers to better understand how to protect their interests and for service providers to note issues raised for action under TRAI guidelines.

    Original Title

    COP_Outline

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    TRAI is holding Consumer Outreach Programmes across India to create awareness about consumer protections and rights under TRAI regulations. The programmes aim to directly interact with consumers and service providers to understand problems at the local level. They will include a presentation by TRAI on relevant regulations and an interactive session where consumers can raise issues, suggest improvements, and learn about digitization of cable TV. The goal is for consumers to better understand how to protect their interests and for service providers to note issues raised for action under TRAI guidelines.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    23 views2 pages

    Consumer Outreach Programme

    Uploaded by

    tarak das
    TRAI is holding Consumer Outreach Programmes across India to create awareness about consumer protections and rights under TRAI regulations. The programmes aim to directly interact with consumers and service providers to understand problems at the local level. They will include a presentation by TRAI on relevant regulations and an interactive session where consumers can raise issues, suggest improvements, and learn about digitization of cable TV. The goal is for consumers to better understand how to protect their interests and for service providers to note issues raised for action under TRAI guidelines.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Telecom Regulatory Authority of India

    Regional Office, Kolkata


    ---
    Consumer Outreach Programme
    *****
    As the sector regulator for Telecom, Cable and Broadcasting sector, TRAI has issued
    a number of Regulations, Orders and Directions for the benefit of consumers.

    The Regulations, Orders and Directions are for compliance of Service Providers and
    this is being monitored by TRAI through various means. But unless the consumers
    are fully aware of these measures and their rights under these Regulations etc., the
    benefits cannot be ensured to the desired extent. For example, most of the
    consumers are not aware of the TRAI mandated consumer complaint redressal
    mechanism. Under this mechanism, consumer can lodge complaint with the
    complaint centres of the service providers through toll free complaint number and if
    the complaint is not resolved within the stipulated time, he/she can make an appeal
    to the Appellate Authority. Similarly, under TRAI Regulations, one can claim refund
    of money deducted for activation of value added service without consent, by
    following TRAI mandated procedure. It is also felt necessary to have direct
    interaction with consumers and other stakeholders to understand the problems and
    issues being faced by the users at local level and obtain feedback /suggestions
    directly from them.

    Keeping this in view, TRAI is holding Consumer Outreach Programmes all over the
    country to interact with consumers and other stake holders of the industry. The
    primary objective of the programme is to create awareness about the consumer
    centric measures taken by TRAI in recent times so that consumers can take
    appropriate action for protection of their interest. The programme is also intended
    to provide a platform for direct interaction among TRAI, consumers and Service
    Providers on the issues being faced at local level.

    The programme will comprise mainly of a presentation by TRAI on the Regulations


    etc and an interactive session. During interactive session, consumers and others
    shall be free to raise issues being faced by them. They can also put forth suggestions
    for improvement of service quality etc. The consumers can also learn a lot about
    digitisation of cable tv, which is being implemented in the country in phased
    manner.

    The programme will be attended by senior officers of TRAI and other Govt.
    functionaries. It will also be attended by telecom service providers who will take
    note of the issues raised for appropriate action as per TRAI Regulations and
    guidelines.
    -----

    You might also like