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Error Sync 1558677968116

The log file captures debugging information for a sync process. It shows that the sync failed to get a certificate signature from the authentication server due to a network error, likely an unknown host. This prevented the sync process from completing successfully.

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akshay
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0% found this document useful (0 votes)
69 views4 pages

Error Sync 1558677968116

The log file captures debugging information for a sync process. It shows that the sync failed to get a certificate signature from the authentication server due to a network error, likely an unknown host. This prevented the sync process from completing successfully.

Uploaded by

akshay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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1558677931544 Sync.

LogManager DEBUG Flushing file log


1558677931548 Services.Common.RESTRequest TRACE onStartRequest: GET
https://profile.accounts.firefox.com/v1/profile
1558677931548 Services.Common.RESTRequest TRACE Channel for GET
https://profile.accounts.firefox.com/v1/profile returned status code 2152398878
1558677931549 Services.Common.RESTRequest DEBUG GET
https://profile.accounts.firefox.com/v1/profile failed: 2152398878 -
NS_ERROR_UNKNOWN_HOST
1558677931549 Services.Common.RESTRequest TRACE GET body:
1558677931549 FirefoxAccounts ERROR Background refresh of profile failed:
{"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERR
OR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e
(NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-
common/rest.js :: onStopRequest :: line 437\" data: no]"}
1558677931580 Sync.LogManager DEBUG Log cleanup threshold time: 1557813931580
1558677931878 Sync.LogManager DEBUG Done deleting files.
1558677932454 Sync.SyncScheduler DEBUG Network link status changed to
"changed". Offline?: false
1558677934088 Sync.SyncScheduler DEBUG Network link status changed to
"changed". Offline?: false
1558677953431 Sync.SyncScheduler DEBUG Network link status changed to
"down". Offline?: false
1558677953431 Sync.SyncScheduler DEBUG Clearing sync triggers and the
global score.
1558677953435 Sync.SyncScheduler DEBUG Next sync in 3600000 ms.
(why=schedule)
1558677962375 Sync.SyncScheduler DEBUG Network link status changed to
"changed". Offline?: false
1558677968030 Sync.SyncScheduler DEBUG Network link status changed to
"up". Offline?: false
1558677968031 Sync.SyncScheduler DEBUG Network link looks up. Syncing.
1558677968040 Sync.Service DEBUG User-Agent: Firefox/63.0.3 (Linux x86_64)
FxSync/1.65.0.20181116154524.desktop
1558677968041 Sync.Service INFO Starting sync at 2019-05-24 11:36:08 in
browser session faCIyzmwkRU5
1558677968042 Sync.SyncScheduler DEBUG Clearing sync triggers and the
global score.
1558677968052 Sync.Status INFO Resetting Status.
1558677968052 Sync.Status DEBUG Status.service: error.sync.failed =>
success.status_ok
1558677968055 Sync.BrowserIDManager INFO Getting keys
1558677968056 Sync.BrowserIDManager INFO Getting an assertion from:
https://token.services.mozilla.com/1.0/sync/1.5
1558677968057 FirefoxAccounts DEBUG enter getAssertion()
1558677968066 FirefoxAccounts DEBUG got keyPair
1558677968066 FirefoxAccounts DEBUG getCertificateSigned: true true
1558677968068 Services.Common.RESTRequest TRACE local time, offset:
1558677968068, -204
1558677968071 Services.Common.RESTRequest DEBUG POST request to
https://api.accounts.firefox.com/v1/certificate/sign
1558677968071 Services.Common.RESTRequest TRACE HTTP Header authorization:
***** (suppressed)
1558677968072 Services.Common.RESTRequest TRACE HTTP Header content-type:
application/json
1558677968072 Services.Common.RESTRequest TRACE HTTP Header accept-language:
en-US, en
1558677968072 Services.Common.RESTRequest DEBUG POST Length: 888
1558677968072 Services.Common.RESTRequest TRACE POST Body: {"publicKey":
{"algorithm":"DS","y":"4B4960F0C7D4DB15E5765BA60F063ED82386003C537CC8E912E891FA0B2D
67638D06B8EF617C1964017283B42533003604119D0B42DBD0D5113C1DB216FF89692230D402B8BF3ED
2A82F27BA313BAE0B84FC06077D1A35D1213AD4729595B4427E5271F16A9E2DB88E959FD0C188C26515
D6A103B3CF72060534D73EA8C17E81","p":"FF600483DB6ABFC5B45EAB78594B3533D550D9F1BF2A99
2A7A8DAA6DC34F8045AD4E6E0C429D334EEEAAEFD7E23D4810BE00E4CC1492CBA325BA81FF2D5A5B305
A8D17EB3BF4A06A349D392E00D329744A5179380344E82A18C47933438F891E22AEEF812D69C8F75E32
6CB70EA000C3F776DFDBD604638C2EF717FC26D02E17","q":"E21E04F911D1ED7991008ECAAB3BF775
984309C3","g":"C52A4A0FF3B7E61FDF1867CE84138369A6154F4AFA92966E3C827E25CFA6CF508B90
E5DE419E1337E07A2E9E2A3CD5DEA704D175F8EBF6AF397D69E110B96AFB17C7A03259329E4829B0D03
BBC7896B15B4ADE53E130858CC34D96269AA89041F409136C7242A38895C9D5BCCAD4F389AF1D7A4BD1
398BD072DFFA896233397A"},"duration":21600000}
1558677968082 Services.Common.RESTRequest TRACE onStartRequest: POST
https://api.accounts.firefox.com/v1/certificate/sign
1558677968082 Services.Common.RESTRequest TRACE Channel for POST
https://api.accounts.firefox.com/v1/certificate/sign returned status code
2152398878
1558677968082 Services.Common.RESTRequest DEBUG POST
https://api.accounts.firefox.com/v1/certificate/sign failed: 2152398878 -
NS_ERROR_UNKNOWN_HOST
1558677968083 Services.Common.RESTRequest TRACE POST body:
1558677968083 Hawk WARN hawk request error: [Exception...
"NS_ERROR_UNKNOWN_HOST" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location:
"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 437"
data: no] Stack trace: onStopRequest()@resource://services-common/rest.js:437
1558677968083 Services.Common.RESTResponse DEBUG Caught exception fetching
HTTP status code: [Exception... "Component returned failure code: 0x80040111
(NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111
(NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-
common/rest.js :: get status :: line 571" data: no] Stack trace: get
status()@resource://services-common/rest.js:571
request()@resource://services-common/hawkclient.js:226
1558677968084 Services.Common.RESTResponse DEBUG Caught exception fetching
HTTP status text: [Exception... "Component returned failure code: 0x80040111
(NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult:
"0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-
common/rest.js :: get statusText :: line 586" data: no] Stack trace: get
statusText()@resource://services-common/rest.js:586
request()@resource://services-common/hawkclient.js:229
1558677968084 Hawk DEBUG (Response) /certificate/sign: code: null - Status
text: null
1558677968085 Services.Common.RESTResponse TRACE Processing response headers.
1558677968085 Services.Common.RESTResponse DEBUG Caught exception processing
response headers: [Exception... "Component returned failure code: 0x80040111
(NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult:
"0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-
common/rest.js :: get headers :: line 618" data: no] Stack trace: get
headers()@resource://services-common/rest.js:618
_maybeNotifyBackoff()@resource://services-common/hawkclient.js:290
request()@resource://services-common/hawkclient.js:236
1558677968085 Services.Common.RESTResponse TRACE Processing response headers.
1558677968086 Services.Common.RESTResponse DEBUG Caught exception processing
response headers: [Exception... "Component returned failure code: 0x80040111
(NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult:
"0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-
common/rest.js :: get headers :: line 618" data: no] Stack trace: get
headers()@resource://services-common/rest.js:618
_maybeNotifyBackoff()@resource://services-common/hawkclient.js:290
request()@resource://services-common/hawkclient.js:237
1558677968086 Services.Common.RESTResponse DEBUG Caught exception fetching
HTTP status text: [Exception... "Component returned failure code: 0x80040111
(NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatusText]" nsresult:
"0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-
common/rest.js :: get statusText :: line 586" data: no] Stack trace: get
statusText()@resource://services-common/rest.js:586
_constructError()@resource://services-common/hawkclient.js:118
request()@resource://services-common/hawkclient.js:242
1558677968087 Services.Common.RESTResponse DEBUG Caught exception fetching
HTTP status code: [Exception... "Component returned failure code: 0x80040111
(NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111
(NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-
common/rest.js :: get status :: line 571" data: no] Stack trace: get
status()@resource://services-common/rest.js:571
_constructError()@resource://services-common/hawkclient.js:119
request()@resource://services-common/hawkclient.js:242
1558677968087 Services.Common.RESTResponse DEBUG Caught exception fetching
HTTP status code: [Exception... "Component returned failure code: 0x80040111
(NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus]" nsresult: "0x80040111
(NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-
common/rest.js :: get status :: line 571" data: no] Stack trace: get
status()@resource://services-common/rest.js:571
_constructError()@resource://services-common/hawkclient.js:120
request()@resource://services-common/hawkclient.js:242
1558677968088 Services.Common.RESTResponse TRACE Processing response headers.
1558677968088 Services.Common.RESTResponse DEBUG Caught exception processing
response headers: [Exception... "Component returned failure code: 0x80040111
(NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders]" nsresult:
"0x80040111 (NS_ERROR_NOT_AVAILABLE)" location: "JS frame :: resource://services-
common/rest.js :: get headers :: line 618" data: no] Stack trace: get
headers()@resource://services-common/rest.js:618
_constructError()@resource://services-common/hawkclient.js:125
request()@resource://services-common/hawkclient.js:242
1558677968089 FirefoxAccounts ERROR error POSTing /certificate/sign:
{"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\"
nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame ::
resource://services-common/rest.js :: onStopRequest :: line 437\" data:
no]","message":null,"code":null,"errno":null}
1558677968089 FirefoxAccounts ERROR HAWK.signCertificate error: {"error":
{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e
(NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-
common/rest.js :: onStopRequest :: line 437\" data:
no]","message":null,"code":null,"errno":null}
1558677968089 Sync.BrowserIDManager ERROR Non-authentication error in
_fetchTokenForUser: {"error":
{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e
(NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-
common/rest.js :: onStopRequest :: line 437\" data:
no]","message":null,"code":null,"errno":null}
1558677968089 Sync.Status DEBUG Status.login: success.login =>
error.login.reason.network
1558677968089 Sync.Status DEBUG Status.service: success.status_ok =>
error.login.failed
1558677968090 Sync.BrowserIDManager ERROR Failed to fetch a token for
authentication: {"error":{},"errorString":"[Exception... \"NS_ERROR_UNKNOWN_HOST\"
nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame ::
resource://services-common/rest.js :: onStopRequest :: line 437\" data:
no]","message":null,"code":null,"errno":null}
1558677968095 FirefoxAccounts TRACE not checking freshness of profile as it
remains recent
1558677968104 Sync.Resource WARN GET request to https://sync-718-us-west-
2.sync.services.mozilla.com/1.5/117435799/info/collections failed: [Exception...
"The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)"
location: "<unknown>" data: no] No traceback available
1558677968105 Sync.Status DEBUG Status.sync: success.sync =>
error.login.reason.network
1558677968105 Sync.Status DEBUG Status.service: error.login.failed =>
error.sync.failed
1558677968106 Sync.ErrorHandler ERROR Sync encountered an error: [Exception...
"The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)"
location: "<unknown>" data: no] No traceback available
1558677968107 Sync.SyncScheduler DEBUG Sync error count has exceeded 3;
enforcing backoff.
1558677968107 Sync.SyncScheduler DEBUG Starting client-initiated backoff.
Next sync in 19147554 ms.
1558677968107 Sync.SyncScheduler DEBUG Next sync in 19147554 ms.
(why=client-backoff-schedule)
1558677968114 Sync.Service DEBUG Exception calling anonymous function:
[Exception... "The lookup of the hostname failed" nsresult: "0x804b001e
(NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

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