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    Process Flow Chart of A KFC

    Uploaded by

    Arijit Sadhu
    The process flow chart shows the steps a customer takes when ordering food from KFC. The bottleneck is preparing the food, which takes 360 seconds. The cycle time is 395 seconds and the overall service lead time is 510 seconds. The TAKT time is 2 minutes based on average demand. The efficiency is 75% as the actual average capacity of 360 orders is lower than the effective capacity of 480 orders.

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    Process Flow Chart of A KFC

    Uploaded by

    Arijit Sadhu
    8K views2 pages
    The process flow chart shows the steps a customer takes when ordering food from KFC. The bottleneck is preparing the food, which takes 360 seconds. The cycle time is 395 seconds and the overall service lead time is 510 seconds. The TAKT time is 2 minutes based on average demand. The efficiency is 75% as the actual average capacity of 360 orders is lower than the effective capacity of 480 orders.

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    process flow chart of a KFC

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    The process flow chart shows the steps a customer takes when ordering food from KFC. The bottleneck is preparing the food, which takes 360 seconds. The cycle time is 395 seconds and the overall service lead time is 510 seconds. The TAKT time is 2 minutes based on average demand. The efficiency is 75% as the actual average capacity of 360 orders is lower than the effective capacity of 480 orders.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    8K views2 pages

    Process Flow Chart of A KFC

    Uploaded by

    Arijit Sadhu
    The process flow chart shows the steps a customer takes when ordering food from KFC. The bottleneck is preparing the food, which takes 360 seconds. The cycle time is 395 seconds and the overall service lead time is 510 seconds. The TAKT time is 2 minutes based on average demand. The efficiency is 75% as the actual average capacity of 360 orders is lower than the effective capacity of 480 orders.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Develop a detailed process flow chart of a KFC shop.

    The output should be a detailed process flow chart


    along with its analysis for different process performance criteria i.e. bottleneck, Cycle time, Overall
    service lead time, TAKT time, efficiency etc.

    Customers Cashier Cook

    Start Receive Customers


    Order and input the Receive Customer
    Customers enter order in POS-10s order through
    restaurant – 15s Cashier – 5 s

    Give Customer
    Customers gets in queue Receipt-5s Prepare Food as per
    to order – 15s order -360 s

    Line to Call Customers token


    number -5s Stores food in
    order-120s
    storage area- 20s

    Receive Food
    from storage
    Customers Order – area-10s
    120s

    Cashier checks Deny food


    Customers Receives Receipt-5s
    receipt -10s -10s

    Wait to pick up
    food – 300s No

    Does the
    order token
    number
    Customers walks to counter to
    match the
    pick up food/ waits in the line-
    order no.-60s
    10s
    from kitchen

    Customer hands cashier receipt – 5s

    Yes
    Customer receives food
    (may eat or take away)-
    END Give Customer the food -5s
    10s
    1. Bottleneck is the preparation of the food item which takes around 360s, the highest among all
    other processes.
    2. Cycle Time:
    steps process Time taken(seconds)
    1 Cook receives order 5
    2 Prepare Food as per order 360
    3 Give food to Cashier- 20
    4 Stores food in storage area 10
    Total 395

    3. Overall Service Lead Time:


    steps process Time taken(seconds) Time taken(seconds)
    1 Cashier receive Customers Order and input the order in POS 10 10
    2 Give Customer Receipt 5 5
    3 Cook receives order 5 5
    4 Prepare Food as per order 360 360
    5 Give food to Cashier- 20 20
    6 Receive Food from storage area 10 10
    7 Calls customer token number 5 5
    8 Delay from customer 15 15
    9 Cashier checks receipt 10 10
    10 Does the order token number match the order no ? 60 60
    11 Give Customer the food (if yes) 5
    12 Give Customer the food (if no) 10
    505 510

    4. TAKT Time:
    Shift time for KFC: 12 hours = 720 mins

    Average customer demand = 360

    So, TAKT Time = 720/360 = 2 mins

    5. Efficiency:
    Effective capacity = 480 orders

    Actual average Capacity = 360 orders

    So, Efficiency = 360/480 = 75%

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