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MyInfinity Thermostat Dropping Connection With Carrier Server - Home Improvement Stack Exchange PDF

The thermostat is randomly dropping its connection to the Carrier server, though the WiFi connection is stable. The thermostat shows it is not connected to the Carrier server URL. Someone suggested checking the DNS settings on the thermostat and comparing them to another working thermostat, as incorrect DNS settings could cause the issue. However, changing the DNS settings did not fix the problem in this case. The cause of the intermittent disconnections remains unclear.

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128 views1 page

MyInfinity Thermostat Dropping Connection With Carrier Server - Home Improvement Stack Exchange PDF

The thermostat is randomly dropping its connection to the Carrier server, though the WiFi connection is stable. The thermostat shows it is not connected to the Carrier server URL. Someone suggested checking the DNS settings on the thermostat and comparing them to another working thermostat, as incorrect DNS settings could cause the issue. However, changing the DNS settings did not fix the problem in this case. The cause of the intermittent disconnections remains unclear.

Uploaded by

gail
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Questions Tags Users Badges Ask

MyInfinity thermostat dropping connection


0
with Carrier server
thermostat wifi carrier

My MyInfinity thermostat keeps randomly dropping


connection carrier server. Wifi connectivity is stable (Arris
TG1682g modem). Thermostat panel shows not
connected to www.api.ing.carrier.com

Thermostat Model number: systxccitc01-b Software


version: 131625-01.32

Any ideas on what may be causing this and how to fix


this? Thanks.

share improve this question

Bill asked
101 ● 1 ● 1 ● 4 May 27 '18 at 15:45

manassehkatz-Moving 2 Codidact edited


22.6k ● 3 ● 28 ● 70 May 27 '18 at 16:16

It appears local WiFi is staying connected but the internet


connection between you and the server has issues. – Tyson
May 27 '18 at 15:54

except thermostat, all other device has no problem. i


haven't noticed any issues connecting to other websites
from phone, etc. – Bill May 27 '18 at 15:58

@Bill can you connect to www.api.ing.carrier.com using


your web browser, or ping it from a command prompt for
that matter? – ThreePhaseEel May 27 '18 at 16:06

@ThreePhaseEel ping shows


Request timeout for icmp_seq 0 and going through
the browser gives
403 - Forbidden: Access is denied. You do not h
ave permission to view this directory or page u
sing the credentials that you supplied.
So my guess is carrier server is blocking those connections.
But i can connect to it from thermostat. It just randomly
drops connection intermittently. – Bill May 27 '18 at 16:14

Normal web browsing doesn’t create persistent


connections, a better indicator might be streaming video,
but even that’s problematic because it’s designed to buffer
for splotchy connections. Testing ping and speed might be
an indicator of internet connection issues as well. There is
no one sure method. From what we see in the picture tho,
it’s seems local WiFi isn’t the issue. The problem is
upstream and most problematic in that regard is usually
always the segment from house to isp. – Tyson May 27 '18
at 17:27

show 10 more comments

1 Answer order by votes

Had the same issue with the Carrier thermostat


2 shown in the picture. Exact same symptoms -
connected to the home network, but would not
stay connected to the Carrier network, could not
link to weather forecasts, etc. However, had an
older Carrier thermostat upstairs (on the same
network) and it was working fine. Noted that the
DNS settings on the troublesome thermostat
looked odd so compared with the DNS settings
on the working thermostat. They didn't match so I
entered the settings from the working thermostat
into the troublesome thermostat. Waited about
15-20 minutes for the new DNS settings to
propagate and now it is working fine. Not sure
how it lost the DNS settings in the first place nor
why they didn't get reloaded properly.

share improve this answer

Donald answered
21 ● 1 Jun 20 '18 at 11:25

1 So, you expect @Bill to copy the DNS settings from your
old thermostat? This is a nice anectode, but not useful for
other readers. – Jeffrey supports Monica Jun 20 '18 at
13:45

@donald can you please post your dns settings? – Bill Jun
20 '18 at 15:25

I checked my dns settings. They are 75.75.75.75 and


75.75.76.76 which seems valid Comcast dns servers.
@Donald, can you please tell exactly where you changed
and what? – Bill Jun 21 '18 at 1:20

Based on a quick search, I see Comcast dns servers have


reported to be dropping connections. I’m switching to use
google’s dns. Let’s see how that goes. Will update
tomorrow – Bill Jun 21 '18 at 1:38

Changing DNS didn’t fix it. Moreover when disconnecting


and reconnecting to WiFi, the DNS settings got overwritten
– Bill Jun 21 '18 at 10:53

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