SECTION I

Instruction: Answer ALL questions in this section.

1. (a) State SIX functions of the Operations office.

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(6 marks)

(b) (i) Describe THREE functions of the Dispatch office.

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(3marks)

(ii) Describe THREE functions of the Transport Office.

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 (3 marks)

TOTAL 12 MARKS

2. (a) (i) Assume that you are a clerk in the Human Resources Office. You have just received
several applications for a position advertised by your office. Identify TWO steps you
might take to assist in selecting the most appropriate applicant for the position.

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(2 marks)

(ii) Explain TWO reasons why it is important for organizations to provide training for their
workforce.

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(2 marks)

(b) (i) List FOUR ways of calculating earnings other than on a monthly basis.

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(4 marks)

(c) (i) State FOUR staff welfare facilities provided through the human resource department of
companies. Training must NOT be given as one of the two facilities.

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 ___________________________________________________________________

(4 marks)

TOTAL 12 MARKS

3. (a) (i) State TWO ways in which the Factories Act provides for the health and safety of

employees in the workplace. ________________________________________________

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(2 marks)

(ii) Suggest TWO reasons why it is necessary to complete customs forms for orders received

from overseas. ___________________________________________________________

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(2 marks)

(b) Identify TWO separate pieces of office equipment that can be used to calculate the wages

of employees. ___________________________________________________________

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(2 marks)

(c) Kamille Bell has been employed as a human resource clerk for six years with Howell &

Biggs Corporation which is located at 16 Bradford Street, Montego Bay, Jamaica.

Recently, she applied for an administrative assistant position at another company and was

successful in securing this coveted job. Consequently, Kamille needs to write a letter of

resignation to her current employers, giving them adequate notice. Her resignation is

effective from 30 January 2018. Kamille has to address the letter to Mrs Sylvia Johnson,

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 the human resource manager. Kamille resides at 166 Main Street Negril, Westmoreland.

Compose a resignation letter dated 28 December 2017, using the information above and

any other relevant details on the blank paper provided.

(6 marks)

TOTAL 12 MARKS

SECTION II

Instruction: Answer any TWO questions from this section

4. (a) Outline THREE functions of the Transport Office.

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(3 marks)

(b) Explain THREE duties, other than routine office duties, of a clerk in the Transport office.

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(3 marks)

(C) (i) As the clerk in the Despatch and Transport department, you have been asked to assist in
the design of a gate pass to grant permission for persons and vehicles to leave the
compound. Suggest THREE items of information that should be included on the gate pass

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(3 marks)

(ii) Define the term 'deployment' as used by human resource professionals.

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 ________________________________________________________________________

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(3 marks)
TOTAL 12 MARKS
5. (a) List FOUR functions of Human Resources Office.

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(4 marks)

(b) Outline TWO reasons why Personnel records should be kept confidential.

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(2 marks)

(c) You are Celena Lovelle, a clerk in the Factory Office. Mrs. Water is the head of your
department and must approve all jobs. The Factory Supervisor, Mrs. Anna Mustkette has
given you the following information to complete the job card #16 for 14 dozen size 16 T-
shirts. The materials required for the job include:

14 reels of white thread

360 yards blue jersey

In addition, the job calls for 14 stitchers at $40.00 each per hour; 2 cutters at $16.00 each

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 per hour, and 2 people to fold and pack at $10.00 each per hour. It is expected that 12 T-
Shirts can be completed in one hour.

(i) Use the above information to prepare the job card provided . (6 marks)

TOTAL 12 MARKS

6. (a) One of the functions of the transport office is to collect relevant documents from the
dispatch office.

(i) Identify TWO of those documents other than the destination sheet.
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(2 marks)

(ii) Andrew Campbell was recently successful at an interview for the position of junior

human resource supervisor with a newly established firm, Accounting Services Limited.

The firm is in the process of drafting various documents for the human resource

department and Andrew is expected to contribute. Andrew is asked to help draft a job

description for a human resource clerk who is under the supervision of the administrative

manager. On the form provided below, fill in the relevant information needed to complete

a suitable job description. Be sure to use the current date Marks will be awarded for the

appropriateness of the content that you provide.

(10 marks)

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 TOTAL 12 MARKS

Student Name: …………………………………………….

Question 6 (a) (ii)

JOB DESCRIPTION

Accounting Services Limited

Job Title Human Resource Clerk

Department: Human Resource

Salary: ………………………………………………………………………….…………….

Reports To: ………………………………………………………………………………………..

Vacation Leave: ………………………………………………………………………………………..

Benefits: ………………………………………………………………………………………..

Job Summary: ………………………………………………………………………………………..

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Duties and Responsibilities: ……………………………………………………………………………………

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