GET

FILE='C:\Users\power\Downloads\ruchika jain.sav'.
DATASET NAME DataSet1 WINDOW=FRONT.
FREQUENCIES VARIABLES=Age Gender IncomeGroupAnnual MaritalStatus Qualification EmploymentStatu
ThereisfacilitytogivefeedbackonfoodtasteonZomato Areyousatisfiedwithcustomerexecutiveservicere
/PIECHART FREQ
/ORDER=ANALYSIS.

Frequencies

Notes
Output Created 12-MAR-2020 10:56:34
Comments
Input Data C:\Users\power\Downloads\ruchika
jain.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data
File 100

Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used Statistics are based on all cases with valid
data.
Syntax

FREQUENCIES VARIABLES=Age
Gender IncomeGroupAnnual
MaritalStatus Qualification
EmploymentStatus
Happywithorderingfoodonline
Theapproximatemoneyyouspendonorderi
ngfoodfromzomatopertime
Thebillingprocessandpaymentoptioniseas
yandfeasible
satisfiedwithcashbacksandcouponsprovid
edbyZomato
ThewebsiteofZomatoiseasytouse
Thereisanopportunitytomakealterationinfo
odingredients Qualityandvalueforpricepaid
PackagingmaterialusedbyZomatoisfullyhy
gienic
Thedishorderedkeeppayvaluewithyourtast
e
Thereisfacilitytogivefeedbackonfoodtasteo
nZomato
Areyousatisfiedwithcustomerexecutiveser
viceregardingyourGrievanc
Itiseasytobooktableofrestaurantsonzomat
o
Reviewsandratingsprovidedfortherestaura
ntsinZomatoaregenuine
Thedeliverychargesarereasonable
Orderingprocessiseasy
Foodreachestoyouontimeafterordering
ProfessionalismofDeliveryPerson
Wouldyouliketorecommendzomatotoyourfr
iendsorcolleagues
RateyouroverallexperiencewithZomato
/PIECHART FREQ
/ORDER=ANALYSIS.

Resources Processor Time 00:00:06.88

Elapsed Time 00:00:06.40

[DataSet1] C:\Users\power\Downloads\ruchika jain.sav

Age Gender
N Valid 100 100
Missing 0 0
Frequency Table

Age

Frequency Percent
Valid Below 25 77 77.0
25-35 15 15.0
35-45 4 4.0
Above 45 4 4.0
Total 100 100.0

Gender

Frequency Percent
Valid Male 46 46.0
Female 54 54.0
Total 100 100.0

Income Group (Annual)

Frequency Percent
Valid Below 500000 25 25.0
500000-1000000 19 19.0
Above 1000000 18 18.0
Others 38 38.0
Total 100 100.0

Marital Status

Frequency Percent
Valid Married 18 18.0
Unmarried 82 82.0
Total 100 100.0

Qualification

Frequency Percent
Valid Higher Secondary 17 17.0
Graduate 64 64.0
Post Graduate 19 19.0
Total 100 100.0

Employment Status
 Frequency Percent
Valid Employed for salary 31 31.0
Self-Employed 10 10.0
A student 51 51.0
A homemaker 8 8.0
Total 100 100.0

Happy with ordering food online

Frequency Percent
Valid Strongly Agree 21 21.0
Agree 61 61.0
Neutral 16 16.0
Disagree 1 1.0
Strongly Disagree 1 1.0
Total 100 100.0

The approximate money you spend on ordering food from zomato per time

Frequency Percent
Valid Less Than 150 10 10.0
150-300 37 37.0
300-500 34 34.0
Above 500 19 19.0
Total 100 100.0

The billing process and payment option is easy and feasible

Frequency Percent
Valid Strongly Agree 30 30.0
Agree 56 56.0
Neutral 12 12.0
Disagree 1 1.0
Strongly Disagree 1 1.0
Total 100 100.0

satisfied with cashbacks and coupons provided by Zomato

Frequency Percent
Valid Strongly Agree 17 17.0
Agree 48 48.0
Neutral 27 27.0
Disagree 3 3.0
Strongly Disagree 5 5.0
 Total 100 100.0

The website of Zomato is easy to use

Frequency Percent
Valid Strongly Agree 26 26.0
Agree 59 59.0
Neutral 13 13.0
Strongly Disagree 2 2.0
Total 100 100.0

There is an opportunity to make alteration in food ingredients

Frequency Percent
Valid Strongly Agree 15 15.0
Agree 59 59.0
Neutral 19 19.0
Disagree 7 7.0
Total 100 100.0

Quality and value for price paid

Frequency Percent
Valid Strongly Agree 6 6.0
Agree 54 54.0
Neutral 34 34.0
Disagree 3 3.0
Strongly Disgree 3 3.0
Total 100 100.0

Packaging material used by Zomato is fully hygienic

Frequency Percent
Valid Strongly Agree 9 9.0
Agree 55 55.0
Neutral 32 32.0
Disagree 2 2.0
Strongly Disgree 2 2.0
Total 100 100.0

The dish ordered keep pay value with your taste

Frequency Percent
Valid Strongly Agree 6 6.0
Agree 46 46.0
Valid

Neutral 44 44.0
Disagree 2 2.0
Strongly Disgree 2 2.0
Total 100 100.0

There is facility to give feedback on food taste on Zomato

Frequency Percent
Valid Strongly Agree 12 12.0
Agree 57 57.0
Neutral 28 28.0
Disagree 3 3.0
Total 100 100.0

Are you satisfied with customer executive service regarding your Grievances

Frequency Percent
Valid Strongly Agree 7 7.0
Agree 50 50.0
Neutral 39 39.0
Disagree 2 2.0
Strongly Disgree 2 2.0
Total 100 100.0

It is easy to book table of restaurants on zomato

Frequency Percent
Valid Strongly Agree 6 6.0
Agree 42 42.0
Neutral 47 47.0
Disagree 4 4.0
Strongly Disgree 1 1.0
Total 100 100.0

Reviews and ratings provided for the restaurants in Zomato are genuine

Frequency Percent
Valid Strongly Agree 6 6.0
Agree 49 49.0
Neutral 37 37.0
Disagree 6 6.0
Strongly Disgree 2 2.0
Total 100 100.0

The delivery charges are reasonable

 Frequency Percent
Valid Strongly Agree 4 4.0
Agree 37 37.0
Neutral 34 34.0
Disagree 19 19.0
Strongly Disgree 6 6.0
Total 100 100.0

Ordering process is easy

Frequency Percent
Valid Strongly Agree 13 13.0
Agree 62 62.0
Neutral 22 22.0
Disagree 1 1.0
Strongly Disgree 2 2.0
Total 100 100.0

Food reaches to you on time after ordering

Frequency Percent
Valid Strongly Agree 10 10.0
Agree 58 58.0
Neutral 25 25.0
Disagree 5 5.0
Strongly Disgree 2 2.0
Total 100 100.0

Professionalism of Delivery Person

Frequency Percent
Valid Strongly Agree 10 10.0
Agree 58 58.0
Neutral 30 30.0
Strongly Disgree 2 2.0
Total 100 100.0

Would you like to recommend zomato to your friends or colleagues

Frequency Percent
Valid Yes 71 71.0
No 4 4.0
May be 25 25.0
Total 100 100.0
 Rate your overall experience with Zomato

Frequency Percent
Valid Highly Satisfied 10 10.0
Satisfied 66 66.0
Neutral 20 20.0
Dissatisfied 1 1.0
Highly Dissatisfied 3 3.0
Total 100 100.0

Pie Chart
CROSSTABS
/TABLES=Age BY ReviewsandratingsprovidedfortherestaurantsinZomatoaregenuine
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ PHI
/CELLS=COUNT ROW COLUMN
/COUNT ROUND CELL.

Crosstabs

Notes
Output Created 12-MAR-2020 10:58:09
Comments
Input Data C:\Users\power\Downloads\ruchika
jain.sav
Active Dataset DataSet1
Filter <none>
Weight <none>
Split File <none>
 N of Rows in Working Data
File 100

Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.
Cases Used
Statistics for each table are based on all
the cases with valid data in the specified
range(s) for all variables in each table.

Syntax
CROSSTABS
/TABLES=Age BY
Reviewsandratingsprovidedfortherestaura
ntsinZomatoaregenuine
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ PHI
/CELLS=COUNT ROW COLUMN
/COUNT ROUND CELL.

Resources Processor Time 00:00:00.00

Elapsed Time 00:00:00.05
Dimensions Requested 2
Cells Available 174734

Case Processing Summary

Cases
Valid Missing
N Percent N
Age * Reviews and ratings
provided for the restaurants in
Zomato are genuine 100 100.0% 0

Age * Reviews and ratings provided for the restaurants in Zomato are genuine Crosstab
Reviews and ratings provided for
Zomato are genui

Strongly Agree
Age Below 25 Count 4
% within Age 5.2%
% within Reviews and ratings provided for
the restaurants in Zomato are genuine
66.7%

25-35 Count 2
% within Age 13.3%
% within Reviews and ratings provided for
the restaurants in Zomato are genuine
33.3%

35-45 Count 0
 35-45
% within Age 0.0%
% within Reviews and ratings provided for
the restaurants in Zomato are genuine
0.0%

Above 45 Count 0
% within Age 0.0%
% within Reviews and ratings provided for
the restaurants in Zomato are genuine
0.0%

Total Count 6
% within Age 6.0%
% within Reviews and ratings provided for
the restaurants in Zomato are genuine
100.0%

Chi-Square Tests

Asymp. Sig. (2-

Value df sided)
Pearson Chi-Square 6.826a 12 .869
Likelihood Ratio 8.481 12 .747
Linear-by-Linear Association
.039 1 .843

N of Valid Cases 100

a. 16 cells (80.0%) have expected count less than 5. The minimum expected count is .08.

Symmetric Measures
Value Approx. Sig.
Nominal by Nominal Phi .261 .869
Cramer's V .151 .869
N of Valid Cases 100
tion EmploymentStatus Happywithorderingfoodonline Theapproximatemoneyyouspendonorderingfoodfromzomatope
erexecutiveserviceregardingyourGrievanc Itiseasytobooktableofrestaurantsonzomato Reviewsandratingsprovi
 Statistics

The approximate
money you spend The billing satisfied with
Happy with on ordering food process and cashbacks and
Employment ordering food from zomato per payment option is coupons provided
Qualification Status online time easy and feasible by Zomato
100 100 100 100 100 100
0 0 0 0 0 0
 Percent

100.0%

o are genuine Crosstabulation

iews and ratings provided for the restaurants in
Zomato are genuine

Disagree Strongly Disgree Total

6 2 77
7.8% 2.6% 100.0%

100.0% 100.0% 77.0%

0 0 15
0.0% 0.0% 100.0%

0.0% 0.0% 15.0%

0 0 4
 0.0% 0.0% 100.0%

0.0% 0.0% 4.0%

0 0 4
0.0% 0.0% 100.0%

0.0% 0.0% 4.0%

6 2 100
6.0% 2.0% 100.0%

100.0% 100.0% 100.0%

endonorderingfoodfromzomatopertime Thebillingprocessandpaymentoptioniseasyandfeasible satisfiedwithcash
zomato ReviewsandratingsprovidedfortherestaurantsinZomatoaregenuine Thedeliverychargesarereasonable Ord
 Statistics

There is an Packaging There is facility to

The website of opportunity to material used by The dish ordered give feedback on
Zomato is easy to make alteration in Quality and value Zomato is fully keep pay value food taste on
use food ingredients for price paid hygienic with your taste Zomato
100 100 100 100 100 100
0 0 0 0 0 0
ndfeasible satisfiedwithcashbacksandcouponsprovidedbyZomato ThewebsiteofZomatoiseasytouse Thereisanoppo
verychargesarereasonable Orderingprocessiseasy Foodreachestoyouontimeafterordering ProfessionalismofDel
Are you satisfied Reviews and
with customer It is easy to book ratings provided
executive service table of for the restaurants The delivery Food reaches to
regarding your restaurants on in Zomato are charges are Ordering process you on time after
Grievances zomato genuine reasonable is easy ordering
100 100 100 100 100 100
0 0 0 0 0 0
toiseasytouse Thereisanopportunitytomakealterationinfoodingredients Qualityandvalueforpricepaid Packagi
dering ProfessionalismofDeliveryPerson Wouldyouliketorecommendzomatotoyourfriendsorcolleagues Rateyouro
 Would you like to
recommend
Professionalism zomato to your Rate your overall
of Delivery friends or experience with
Person colleagues Zomato
100 100 100
0 0 0
valueforpricepaid PackagingmaterialusedbyZomatoisfullyhygienic Thedishorderedkeeppayvaluewithyourtaste
ndsorcolleagues RateyouroverallexperiencewithZomato
ppayvaluewithyourtaste