Multiple Point Rating Scales
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Jedidiah SingcoMultiple Point Rating Scales
Uploaded by
Jedidiah Singco3 Point Rating Scale
The following is a sample of a 3 Point Numerical / Narrative Rating Scale including sample narrative
ratings and definitions for each point value on the scale.
Scale Rating Definitions (Choose and/or Modify as Appropriate)
3 Points (Pass) Excellent Should ensure extremely effective performance.
Exceptional Significantly above criteria for successful job performance.
Mastery Surpassed expectations.
Much More than Reserved for the exemplary set of skills that yield a particularly
Acceptable sophisticated approach to handling the situation.
Meets all major / essential / core criteria or acceptable equivalents and
met three or more additional criteria.
Significant evidence that skill is present.
Outstanding.
Truly excellent.
Fully meets competency requirement.
Proactive
2 Points (Pass) Good Should be adequate for effective performance.
Acceptable Meets criteria relative to quality and quantity of behaviour required for
Satisfactory successful job performance.
Average Meets several of the major / essential / core criteria and one or two of the
minor / additional criteria or acceptable equivalents.
Describes / demonstrates a sufficient range of skills for handling the
situation and/or the desired outcome is obtained.
Some of the major and minor criteria were met; some deficiencies exist
in the areas assessed but none of major concern.
Satisfactory evidence that skill is present.
Competent – solid and steady in essential aspects but could be
improved.
Meets enough of the competency requirement to adequately perform the
task.
Reactive
0-1 Points (Fail) Unacceptable Insufficient or significantly below criteria required for successful job
Weak performance.
Poor Many deficiencies.
Much less than A major problem exists.
acceptable No answer or inappropriate answer.
Describes / demonstrates insufficient range of skills appropriate for
handling of situation.
Describes / demonstrates plausible but inappropriate behaviours for
handling the situation and/or the outcome if not obtained.
Describes / demonstrates counter-productive behaviours that have
negative outcomes or consequences (make the situation worse)
No evidence that skills is present OR evidence that the skill is not
present
Not competent.
Not Active
Tips for Using 3 Point Scales
Choose the words or phrases for the Rating and Definitions most appropriate for the skill or ability being
assessed and the selection tool being used.
Use either or both the numerical and narrative ratings.
Identify, group and briefly outline the criteria on which the skill or ability will be assessed (i.e. examples of
superior to ineffective behaviours that can be observed and reliably scored)..
Don't get overly detailed. These are key indicators only. It is not required to be an exhaustive list of every
possible criteria.
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3 Point Rating Scale
Focus on the extreme ends of each range (i.e. the 3 and the 0-1 points) and define them fully first OR focus
on describing the "2 Point" passing answer first, then add or subtract to define other answers.
Sample Marking Guide Using 3 Point Rating Scales
Oral Communication Skills - Sample Marking Guide
Name: Please Circle One Notes:
Clarity 1 2 3
Conciseness 1 2 3
Complete 1 2 3
Logic 1 2 3
Correct Vocabulary , Grammar 1 2 3
and Usage
Listening/comprehension 1 2 3
Additional (Optional) 1 2 3
Overall Average Score
General Comments
Core Criteria:
clear: message is clear, direct and easily understood, free of jargon
concise: brief and to the point
complete: all necessary information identified and articulated – no questions left unanswered for the
listener/reader
correct: vocabulary and usage: accurate, correct language and vocabulary usage; chose level, language,
style, tone appropriate to the audience; grammar: rules of grammar are observed, grammatically correct
structures are used
logic: organized, ideas are logically developed and presented in reasonable sequence, emphasis is on key
points and/or principles / identified and highlighted
listening / comprehension: (optional - use if a question and answer period, role-play or audience
interaction is involved); actively attended to, and conveyed an understanding of the comments and
questions of others listened/read attentively for the messages being conveyed; recalled key points and took
them into account in one’s own communications
Additional Criteria: (if/when situation / assessment tool requires) gender-neutral language; persuasive; convincing;
dealt effectively with unreceptive, hostile, critical, disruptive participants.
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