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Mobile FAQ

The document describes a mobile app called Paramount TPA for Android devices. It provides instructions on how to register for the app including prerequisites like having a date of birth on file and potential issues that may come up in the registration process. It also outlines the steps to get the app, login procedures, and contact information for support.

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Prasenjit Dey
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463 views

Mobile FAQ

The document describes a mobile app called Paramount TPA for Android devices. It provides instructions on how to register for the app including prerequisites like having a date of birth on file and potential issues that may come up in the registration process. It also outlines the steps to get the app, login procedures, and contact information for support.

Uploaded by

Prasenjit Dey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PARAMOUNT HEALTH SERVICES (TPA) PVT. LTD.

Mobile App – Paramount TPA


Name Mobile App
App Name Paramount TPA
Product mW!se
Ownership PARAMOUNT HEALTH SERVICES (TPA) PVT. LTD.
Version 2.1

Description:

Paramount Health Services TPA Pvt. Ltd. has launched its mobile app for Android devices.
This app can be downloaded and installed from Google Play.

Prerequisites for Registration Process:

Date of Birth has to be updated / present in PHS system (Policy enrollment information). Without this
user cannot proceed with self-registration. Keeping confidentiality and customer data security, self-
registration process is mandatory.

How do I register myself for Paramount TPA mobile app?

Registration Methods:

1. One time Self-registration:

You can use Sign In option for self-registration. However below listed possible difficulties may
arise in self-registration process.

# Difficulty nature Work around User Type


1 Date of Birth is not updated / present with PHS Connect to your HRD to get it updated Corporate Employee
2 Date of Birth wrongly updated with PHS Connect to your HRD to get it corrected Corporate Employee
3 Date of Birth is not updated / present with PHS Reach us on [email protected] Individual Policy Holder
4 Date of Birth wrongly updated with PHS Reach us on [email protected] Individual Policy Holder

Copyright 2014 Paramount Health Services TPA Pvt. Ltd. All Rights Reserved. | Confidential Page 1
PARAMOUNT HEALTH SERVICES (TPA) PVT. LTD.

How to get this app in your android mobile?


Steps:

1. Go to Play Store in your Android Device.

2. Search by “Paramount TPA” in app store.

3. Click on install.

4. Follow user registration process.

5. Corporate Employee - [Group Mediclaim Policy]

Employee No + Group Code + Date of Birth of Employee in DD-MM-YYYY Format only.

7. After successful registration, 6 digit MPIN will be shared on user’s registered mobile number
by auto SMS .
8. (In case mobile number is not registered yet, the App will prompt user to update the mobile
number)

9. You can login to PHS Mobile app using MPIN received on your mobile.

Copyright 2014 Paramount Health Services TPA Pvt. Ltd. All Rights Reserved. | Confidential Page 2
PARAMOUNT HEALTH SERVICES (TPA) PVT. LTD.

9. It is a onetime login process until user clears his/her mobile data / cache for Paramount TPA app.
If does not then for all subsequent access to this app, credentials are not required even if restart
his mobile or kill app from mobile memory or from running processes.

10. In case any login / registration problem user write Paramount on


[email protected]

11. While writing mail on [email protected], kindly quote your "Employee No and
Group Code" and Mobile type e.g. "Android" in subject line.

12. In case any issue with internal options available such as enrollment information, claim details
etc. you can write to Paramount on [email protected]

Copyright 2014 Paramount Health Services TPA Pvt. Ltd. All Rights Reserved. | Confidential Page 3

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