User Guide

HP Remote Graphics Software 7.7

© Copyright 2019 HP Development Company, Third-party software notice
L.P.
Third-party source code and licenses are re-
Linux® is the registered trademark of Linus distributed, if required, with HP Remote
Torvalds in the U.S. and other countries. Graphics Software.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. NVIDIA
and TwinView are trademarks and/or
registered trademarks of NVIDIA Corporation in
the U.S. and other countries. Red Hat and Red
Hat Enterprise Linux are trademarks of Red
Hat, Inc. in the United States and other
countries. VMware and VMware vSphere are
registered trademarks or trademarks of
VMware, Inc. in the United States and/or other
jurisdictions.

Confidential computer software. Valid license

from HP required for possession, use or
copying. Consistent with FAR 12.211 and
12.212, Commercial Computer Software,
Computer Software Documentation, and
Technical Data for Commercial Items are
licensed to the U.S. Government under vendor's
standard commercial license.

The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: August 2019

Document Part Number: L74363-001

User input syntax key
Text that you must enter into a user interface is indicated by fixed-width font.

Item Description

Text without brackets or braces Items you must type exactly as shown

<Text inside angle brackets> A placeholder for a value you must provide; omit the brackets

[Text inside square brackets] Optional items; omit the brackets

{Text inside braces} A set of items from which you must choose only one; omit the braces

| A separator for items from which you must choose only one; omit the vertical bar

... Items that can or must repeat; omit the ellipsis

iii
iv User input syntax key
Table of contents

1 RGS overview ................................................................................................................................................ 1

Features ................................................................................................................................................................. 2
Interoperability between different versions of RGS .............................................................................................. 3
Software compatibility with RGS ........................................................................................................................... 3
RGS Sender licensing ............................................................................................................................................. 4
Finding more information ...................................................................................................................................... 4

2 Getting started ............................................................................................................................................. 5

3 Installation ................................................................................................................................................... 6
Installing RGS Receiver (Windows) ........................................................................................................................ 6
Performing a custom RGS Receiver installation using the installer wizard ....................................... 6
Performing a custom RGS Receiver installation on the command line .............................................. 7
Installing RGS Sender (Windows) .......................................................................................................................... 8
Installer wizard installation ................................................................................................................ 9
Command-line installation .................................................................................................................. 9
Installing RGS Receiver (Linux) ............................................................................................................................ 11
Installing RGS Sender (Linux) .............................................................................................................................. 11
Installing RGS Receiver (Mac OS) ......................................................................................................................... 11
Installer wizard installation .............................................................................................................. 11
Command-line installation ............................................................................................................... 12

4 RGS Receiver overview ................................................................................................................................. 13

Opening RGS Receiver .......................................................................................................................................... 13
RGS Receiver GUI (Windows/Linux) ..................................................................................................................... 14
RGS Receiver GUI (Mac OS) ................................................................................................................................... 14
Starting an RGS session ....................................................................................................................................... 15
RGS Receiver window GUI (Windows/Linux) ........................................................................................................ 15
RGS Receiver toolbar GUI (Windows/Linux) ...................................................................................... 16
RGS Receiver window GUI (Mac OS) ..................................................................................................................... 17
Setup Mode .......................................................................................................................................................... 18
Changing the Setup Mode hotkey sequence ..................................................................................... 18
RGS Receiver settings .......................................................................................................................................... 19
Connection ......................................................................................................................................... 19
Performance ...................................................................................................................................... 20
Gestures (Windows touch-capable devices only) ............................................................................. 20

v
 Audio .................................................................................................................................................. 22
Network ............................................................................................................................................. 22
Hotkeys .............................................................................................................................................. 22
Logging .............................................................................................................................................. 23
Statistics (Windows/Linux only) ........................................................................................................ 23
RGS Receiver command-line options .................................................................................................................. 24

5 RGS Sender overview ................................................................................................................................... 25

RGS Sender overview (Windows) ......................................................................................................................... 25
RGS Sender overview (Linux) ............................................................................................................................... 25
RGS Sender command-line options (Windows) ................................................................................................... 25
RGS Sender command-line options (Linux) ........................................................................................................ 26
RGS Sender notification icon (Windows only) ..................................................................................................... 26
RGS Sender event logging (Windows only) ......................................................................................................... 27
Filtering access to RGS Senders ........................................................................................................................... 27

6 Configuring certificates ................................................................................................................................ 28

Sender verification ............................................................................................................................................... 28
Certificate Verification Error Policy ................................................................................................... 28
End-user verification of a sender certificate .................................................................................... 28
Using a certificate signed by a CA ........................................................................................................................ 29
Configuring the sender to use a certificate signed by a CA .............................................................. 29
Modifying the sender Ice configuration file .................................................................... 29
Modifying the sender configuration file ......................................................................... 30
Configuring the receiver to use a certificate signed by a CA ............................................................. 30
Modifying the receiver Ice configuration file .................................................................. 30
Modifying the receiver configuration file ....................................................................... 31
Removing a certificate ......................................................................................................................................... 31
Windows ............................................................................................................................................ 31
Linux .................................................................................................................................................. 31
macOS ................................................................................................................................................ 31
Troubleshooting the certificate configuration .................................................................................................... 32

7 Using RGS features ....................................................................................................................................... 33

RGS Advanced Features ....................................................................................................................................... 33
Advanced Video Compression (Windows/Linux only) ....................................................................... 33
HP Velocity ......................................................................................................................................... 34
Authentication ..................................................................................................................................................... 34
Authentication methods ................................................................................................................... 34
Standard authentication ................................................................................................. 34

vi
 Using Kerberos Authentication ....................................................................................... 35
Easy Login ....................................................................................................................... 35
Single Sign-on ................................................................................................................. 35
Using smart card redirection ............................................................................................................. 35
Configuring Remote USB for smart card redirection ...................................................... 36
Limitations ...................................................................................................................... 36
Collaboration ....................................................................................................................................................... 36
Display ................................................................................................................................................................. 39
Display resolution and layout matching ........................................................................................... 39
Multi-monitor overview .................................................................................................. 39
Matching display resolution and layout methods .......................................................... 39
Matching display resolution and layout (Windows-based sender) ................................ 41
NVIDIA resolution-matching (Windows-based senders with NVIDIA
graphics only) ............................................................................................... 42
EDID files ....................................................................................................... 42
Creating and applying an EDID file ............................................................... 42
Adding custom resolutions ........................................................................... 43
Matching display resolution and layout (Linux-based sender) ...................................... 43
Configuring the X server ............................................................................... 44
Creating an EDID file ..................................................................................... 46
Using display properties to set resolution and layout ..................................................................... 46
Sender screen blanking ..................................................................................................................... 47
Input ..................................................................................................................................................................... 48
Using touch features (Windows touch-capable devices only) .......................................................... 48
Using a Wacom pen (Linux) ............................................................................................................... 49
Game Mode (Windows only) .............................................................................................................. 49
Supported keyboard layouts ............................................................................................................. 49
Remote Audio ...................................................................................................................................................... 49
Using Remote Audio (Windows-based sender) ................................................................................. 50
Using Remote Audio (Linux-based sender) ....................................................................................... 50
PulseAudio ...................................................................................................................... 50
ALSA ................................................................................................................................ 50
Remote Clipboard ................................................................................................................................................ 52
Remote USB (Windows/ThinPro only) ................................................................................................................. 52
Configuring the remoting behavior of individual USB devices (Windows only) ............................... 52
USB microphones .............................................................................................................................. 53
Remote USB Access Control List ....................................................................................................... 53
Determining USB device information (Windows) .............................................................................. 54
Determining USB device information (Linux) ................................................................................... 55
Enabling Remote USB on HP ThinPro ................................................................................................ 55
Directory Mode ..................................................................................................................................................... 55

vii
 Directory file format .......................................................................................................................... 55
Starting RGS Receiver in Directory Mode (Windows) ........................................................................ 56
Starting RGS Receiver in Directory Mode (Mac OS) ........................................................................... 56

8 Configuration tools and properties ............................................................................................................... 58

RGS Receiver setting override hierarchy ............................................................................................................. 58
Using the RGS Receiver Configuration tool (Windows and Linux Only) .............................................................. 59
General .............................................................................................................................................. 59
Image and Display ............................................................................................................................. 61
Audio .................................................................................................................................................. 62
Network ............................................................................................................................................. 63
HP Velocity ......................................................................................................................................... 64
USB (Windows / ThinPro only) ........................................................................................................... 64
Hotkeys .............................................................................................................................................. 65
Logging .............................................................................................................................................. 66
Activation ........................................................................................................................................... 66
RGS Sender setting override hierarchy ............................................................................................................... 67
Using the RGS Sender Configuration tool (Windows/Linux only) ....................................................................... 67
General .............................................................................................................................................. 67
Authentication (Windows only) ......................................................................................................... 68
Image and Display ............................................................................................................................. 68
Network ............................................................................................................................................. 69
HP Velocity ......................................................................................................................................... 70
USB .................................................................................................................................................... 70
Collaboration ..................................................................................................................................... 71
Logging .............................................................................................................................................. 71
Diagnostics ........................................................................................................................................ 72
Certificates ......................................................................................................................................... 72
Setting RGS properties manually ........................................................................................................................ 72
Property syntax ................................................................................................................................. 72
Setting property values in a configuration file ................................................................................. 73
Setting property values on the command line ................................................................................. 73
Other properties .................................................................................................................................................. 73
Other global properties ..................................................................................................................... 73
Per-session properties (RGS Receiver only) ...................................................................................... 76
Window location and size properties (per-session) ....................................................... 76
Clipboard properties (per-session) ................................................................................. 76
Auto-launch properties (Windows only) ........................................................................................... 77

9 Performance optimization ............................................................................................................................ 78

General ................................................................................................................................................................. 78

viii
 Network ............................................................................................................................................................... 78

10 Troubleshooting ........................................................................................................................................ 80
Failed connection attempts ................................................................................................................................. 80
Receiver checklist .............................................................................................................................. 80
Sender checklist ................................................................................................................................ 80
Kerberos ............................................................................................................................................ 81
Sender network interface binding .................................................................................................... 81
Reconfiguring network interface binding manually ....................................................... 82
Reconfiguring network interface binding using the RGS Sender Configuration tool .... 82
Network timeouts ................................................................................................................................................ 83
Graphical issues (Linux) ....................................................................................................................................... 84
Full-screen crosshair cursors ............................................................................................................ 84
Gamma correction on the receiver .................................................................................................... 84
Black or blank RGS Receiver window ................................................................................................ 84
Remote Audio issues ........................................................................................................................................... 84
Remote USB issues .............................................................................................................................................. 85
Smart card redirection issues .............................................................................................................................. 86
Mouse Cursor issues on Servers/Blades (Windows Sender) ............................................................................... 86

Appendix A Switching between RGS and Remote Desktop Connection (Windows only) .......................................... 87

Appendix B Creating an agent for remote application termination (Windows only) .............................................. 88
Viewing the HPRemote log .................................................................................................................................. 88
HPRemote log format .......................................................................................................................................... 88
Agent design guidelines ...................................................................................................................................... 91
Desktop session logout ..................................................................................................................... 92
Selective environment shutdown ..................................................................................................... 92
Wrapping applications of interest ..................................................................................................... 92
Administrator alerts .......................................................................................................................... 92
Anticipating user disconnects and reconnects ................................................................................. 93
General agent design guidelines ....................................................................................................... 93
Recovery settings for the RGS Sender service .................................................................................. 93
Sample agent ....................................................................................................................................................... 94

Appendix C Uninstalling RGS ........................................................................................................................... 99

Uninstalling RGS Receiver or RGS Sender (Windows) .......................................................................................... 99
Uninstalling RGS Receiver (Linux) ........................................................................................................................ 99
Uninstalling RGS Sender (Linux) ........................................................................................................................ 100
Uninstalling RGS Receiver (Mac OS) .................................................................................................................. 100

ix
 Index ........................................................................................................................................................... 101

x
1 RGS overview

HP Remote Graphics Software (RGS) brings added security, performance, mobility, and collaboration to your
workstation deployment. With RGS, you can use a lower-powered desktop, notebook, or thin client to
remotely connect to a powerful workstation and use your graphics-intensive workstation programs wherever
you go.
Your programs run natively on the remote workstation and take full advantage of its graphics resources. The
desktop of the remote workstation is transmitted over a standard network to your local computer using
advanced image compression technology specifically designed for digital imagery, text, and high frame rate
video applications.
The following image and table demonstrate a typical RGS deployment.

Item Description

1 The sender is typically a high-performance workstation, virtual workstation, blade, or server that hosts your software.
RGS Sender is installed on the sender and transmits graphics, audio, and USB data to the receiver. The sender receives
input and USB data from the receiver.

NOTE: A monitor does not necessarily have to be connected to the sender.

2 The receiver is typically a desktop, notebook, tablet, or thin client with RGS Receiver installed. You establish the RGS
connection from the receiver side. The desktop of the sender is displayed inside the RGS Receiver window on the receiver,
and RGS Receiver transmits input to the sender, allowing you to interact with your programs remotely.

3 A TCP/IP network serves as the communication link between the sender and the receiver.

IMPORTANT: The sender and receiver must be on the same network for an RGS connection to be established between
them.

NOTE: RGS software and documentation might also refer to the sender and the receiver as the remote
computer and the local computer respectively.
RGS system requirements, such as hardware and operating system support, are not discussed in this
document. Some RGS features might have additional system requirements. System requirements are
described in the QuickSpecs (see Finding more information on page 4).

1
 Features
RGS includes a variety of features, including the ones described in the table below.

NOTICE: Some features are not supported by certain operating systems.

Feature Description

3D graphics API support Provides workstation-class performance for software based on OpenGL or Direct X

NOTICE: See Software compatibility with RGS on page 3 for information about the
types of programs and configurations that HP does and does not recommend for use
with RGS.

Advanced Video Compression (Windows®/ Reduces the network bandwidth needed for high-quality video streams
Linux® only)
See Advanced Video Compression (Windows/Linux only) on page 33 for more
information.

Authentication methods Support varied deployment scenarios and preferences, including smart card redirection

See Authentication on page 34 for more information.

Collaboration Lets multiple receivers connect to the same sender simultaneously, allowing multiple
users to view and interact with the same desktop session and programs

See Collaboration on page 36 for more information.

Directory Mode Lets a single receiver connect to multiple senders simultaneously

See Directory Mode on page 55 for more information.

Display resolution and layout matching Adjusts the display resolution and display layout of the sender to match those of the
receiver or user-defined properties, even when you use multiple monitors

See Display resolution and layout matching on page 39 for more information.

HP Velocity Improves performance within a wide area network (WAN)

See HP Velocity on page 34 for more information.

Remote Audio Transmits smooth, continuous, low-latency, high-quality audio from the sender to the
receiver

See Remote Audio on page 49 for more information.

Remote Clipboard Lets you cut, copy, and paste data between the sender and the receiver or between two
different senders

See Remote Clipboard on page 52 for more information.

Remote USB (Windows/ThinPro only) Lets receiver-side USB devices be mounted to and accessed by the sender through the
RGS connection

See Remote USB (Windows/ThinPro only) on page 52 for more information.

Sender screen blanking Blanks the screen of the sender monitor (if one is connected) so that the desktop session
is not visible at the sender

See Sender screen blanking on page 47 for more information.

Touch features (Windows only) Lets you control your remote desktop with touch input and configure custom gestures

See Using touch features (Windows touch-capable devices only) on page 48 for more
information.

2 Chapter 1 RGS overview

Interoperability between different versions of RGS
Interoperability is supported between different versions of RGS Sender and RGS Receiver only if they have the
same primary version number.

Item Description

1 Primary version number—A primary release typically contains upgrades and changes significant enough that
interoperability with previous primary releases is not guaranteed by HP. For example, a connection between different
primary releases of RGS Sender and RGS Receiver might not function at an acceptable quality, or at all.

2 Minor version number—This number being non-zero represents a minor release, which typically introduces new features
or enhances existing functionality, as well as rolling up changes from any previous patch releases. A connection between
different minor releases (but the same primary release) of RGS Sender and RGS Receiver should function at an acceptable
quality.

3 Patch version number—This number being non-zero represents a patch release, which is typically only for fixing major
security issues or defects. A connection between different patch releases (but the same primary release) of RGS Sender
and RGS Receiver should function at an acceptable quality.

NOTE: Each release of RGS is a complete release of the entire product, regardless of which components
have changed.

Software compatibility with RGS

RGS works with most software that runs in windowed mode, including those based on OpenGL and Direct X.
See below for some exceptions:
● The installation of RGS Sender disables video overlay surfaces on the sender. Most OpenGL-based
software will adjust to this and still work correctly, but in some cases, the following could happen as a
result:
– Some OpenGL-based software might display incorrectly.
– Media players that use video overlay surfaces might display incorrectly.
If these types of issues occur, it is likely because the software is still trying to use video overlay surfaces
even though they are disabled. This can sometimes be resolved if the software has an option to disable
the use of video overlay surfaces.

NOTICE: RGS Sender does not support programs in full-screen exclusive mode. This means that RGS is not
suitable for most full-screen games.

Interoperability between different versions of RGS 3

 RGS Sender licensing
RGS Sender is included with HP Z workstations and HP ZBook mobile workstations. A separate license
purchase is not required for RGS Sender on these products.
RGS Sender requires a license if installed on any other computer. Further information can be found in the
Licensing Guide (see Finding more information on page 4).

NOTE: An RGS connection can be established without a license; however, a warning message about the
missing license will overlay the RGS Receiver window, blocking a significant portion of the Sender desktop.
NOTE: RGS Receiver is a free download for all devices.

Finding more information

The table below can be used to find more information about RGS.

Resource Contents

RGS website ● More RGS documentation, including the following:

http://www.hp.com/go/rgs – Licensing Guide—Describes how to obtain and install licensing for RGS Sender.

– QuickSpecs—Describes RGS system requirements.

RGS at HP Support Center ● User guides for some previous versions of RGS. Select HP Remote Graphics Software
(RGS).
http://www.hp.com/support/rgs
● Worldwide support

– Online chat with an HP technician

– Support telephone numbers

NOTE: If your phone call is answered by a voice recognition system and you are
asked to say the name of the product, say "Remote Graphics Software".

4 Chapter 1 RGS overview

2 Getting started

The following procedure is a high-level description of how to get started using RGS:
1. Install RGS Sender and RGS Receiver.
2. Open RGS Receiver.
3. Start an RGS session with the sender.
a. On the Home panel of RGS Receiver, enter the hostname or IP address of the sender, and then press
the Enter key or select the Connect button.
b. In the RGS authentication window that appears, enter the credentials of a user account that resides
on the sender, and then select OK.
If authentication is successful, the RGS session starts, and the sender desktop appears inside the RGS
Receiver window that opens on the receiver.

NOTE: If the sender desktop was in a locked state when you started the RGS session, you must unlock
the desktop by entering the credentials again, this time into the logon screen on the sender.
On a Windows®-based sender, if the logon screen instructs you to press Ctrl+Alt+Del to start the logon
process, you must instead press Ctrl+Alt+End to trigger the desired action on the sender.

5
 3 Installation

Installing RGS Receiver (Windows)

The installer wizard for the RGS Receiver allows for both Typical and Custom installations. The Typical
installation installs Remote USB and Remote Clipboard. The Typical installation should be suitable for most
deployments.
The Custom installation type lets you choose whether you want to install certain features, as well as specify
proxy settings. A custom installation can be performed on the command line as well.

IMPORTANT: Windows administrator privileges are required to perform the installation.

NOTE: If the software is already installed, installing a newer version will perform an update. Attempting to
install the same version or an older version will cause the installer to exit without making changes to the
system.
NOTE: During the installation process, the installer creates a log file named
rgreceiverInstaller.log in the location specified by the Windows TEMP environment variable.

Performing a custom RGS Receiver installation using the installer wizard

To perform a custom installation of RGS Receiver on Windows using the installer wizard:
1. Run ReceiverSetup64.exe, follow the on-screen instructions until you are prompted to choose a
setup type, select Custom, and then select Next.
2. On the Remote USB Configuration page, select the desired installation setting for the Remote USB
feature (options described below), and then select Next.
● USB devices are Local—Remote USB is not installed on the receiver, and all receiver-side USB
devices always mount to the receiver only, even during an RGS session.
● USB devices are Remote—Remote USB is installed, and all receiver-side USB devices always
mount to the sender only, which means the USB devices are accessible only during an RGS session.
The USB devices cannot mount to the receiver at any time, regardless of the RGS connection state.
● USB devices are Local/Remote—Remote USB is installed, and each USB device has its access set
individually to either the receiver or the sender, depending on when the USB device is plugged in to
the receiver.
– If a USB device is plugged in to a USB port on the receiver while RGS Receiver is disconnected,
the USB device becomes accessible by the receiver only.
– If a USB device is plugged in to a USB port on the receiver while RGS Receiver is connected, the
USB device becomes accessible by the sender only.
Access to a particular device can be switched by removing it and then re-inserting it while RGS
Receiver is in the opposite connection state.

6 Chapter 3 Installation
 NOTE: This setting controls whether Remote USB components are installed. To change this setting
after installation, you must uninstall and reinstall RGS Receiver. If installed, Remote USB can be disabled
(and re-enabled) later using RGS Receiver or the RGS Receiver Configuration tool.
Alternatively, the Remote USB installation setting can be overridden for individual devices (without a
reinstallation) by an advanced option that is not offered by the installer (see Configuring the remoting
behavior of individual USB devices (Windows only) on page 52).

3. On the Remote Clipboard Configuration page, select whether you want the Remote Clipboard feature
installed, and then select Next.

NOTE: This setting controls whether Remote Clipboard components are installed. To change this
setting after installation, you must uninstall and reinstall RGS Receiver. If installed, Remote Clipboard
can be disabled (and re-enabled) later using RGS Receiver or the RGS Receiver Configuration tool.

4. If the next page of the wizard is titled Proxy Configuration, select the appropriate setting as described
below, and then select Next. If the next page prompts you to start the installation next, then RGS
automatically detected and leveraged the proxy settings from Internet Explorer, and you can skip this
step.
● If the receiver accesses the Internet through a proxy server, select Use this proxy and enter the
proxy address and port.
● If the receiver does not access the Internet through a proxy server, leave Do not use a proxy
selected.

IMPORTANT: Proxy server settings must be configured correctly to activate RGS Advanced Features.
See RGS Advanced Features on page 33 for more information.

5. Select Install to start the installation process.

6. When prompted, restart the computer to complete the installation.

Performing a custom RGS Receiver installation on the command line

RGS command-line options must be preceded by a /z flag and be enclosed in double quotes, with no space
before or after the opening double quote and no space before the closing double quote. If using multiple
commands, separate them with a single space. See the example below:
ReceiverSetup64.exe /z"/autoinstall /agreetolicense"

If you need to include a double quote as part of a parameter (such as for a folder path), then you should
precede each of those double quotes with a backwards slash like in the following example:
ReceiverSetup64.exe /z"/autoinstall /agreetolicense /folder=\"C:\RGS
Receiver""

NOTE: This command must be issued from the location of the ReceiverSetup64.exe installation file.

Unless a folder path is specified, RGS will be installed in the folder: C:\Program Files\HP\Remote
Graphics Receiver.

The following table describes the installation-related command-line options.

IMPORTANT: The options /autoinstall and /agreetolicense are always required when
performing the installation on the command line.

Installing RGS Receiver (Windows) 7

 Option Description

/autoinstall Initiates the installation

/agreetolicense Accepts the license agreement

/folder=\"<folder path>\" Specifies the folder path to install to, which is the following by default if not
specified:

C:\Program Files\HP\Remote Graphics Receiver

NOTE: The folder path C:\Program Files\HP\Remote Graphics

Receiver applies to 64-bit versions of Windows. On 32-bit versions of
Windows, the folder path is C:\Program Files\Hewlett-Packard
\Remote Graphics Receiver.

/usb={local|remote|localRemote} Sets the desired Remote USB installation option, which is localRemote by
default if not specified

For a description of each option, see Performing a custom RGS Receiver

installation using the installer wizard on page 6.

/clipboard Installs the Remote Clipboard feature

/noreboot Prevents the computer from restarting at the end of the installation process

/proxy=<IP address>:<port> Configures proxy settings to allow for activation of RGS Advanced Features.

IMPORTANT: Activation of RGS Advanced Features does not work through a

proxy server if the proxy settings are not configured correctly. See RGS
Advanced Features on page 33 for more information.

The following table describes additional command-line options for the installer.

NOTE: If either /help or /viewlicense is used, all other options are ignored.

Option Description

/help Displays the valid command line options

/viewlicense Displays the EULA (End User License Agreement)

/autoremove Initiates an uninstallation

NOTE: The option /noreboot can be used in conjunction with this option.

Installing RGS Sender (Windows)

The installer wizard for the RGS Sender allows for both Typical and Custom installations. The Typical
installation installs Remote USB and Remote Clipboard but not smart card redirection. The Typical installation
should be suitable for most deployments.
The Custom installation lets you choose whether or not to install certain features. A custom installation can
be performed on the command line as well.

IMPORTANT: Windows administrator privileges are required to perform the installation.

NOTE: If an older version of the software is already installed, installing a newer version will perform an
update. Attempting to install the same version or an older version will cause the installer to exit without
making changes to the system.

8 Chapter 3 Installation
 NOTE: During the installation process, the installer creates a log file named rgsenderInstaller.log
in the location specified by the Windows TEMP environment variable.

Installer wizard installation

To perform a custom installation of RGS Sender on Windows using the installer wizard:

NOTE: The installer wizard might contain additional options not discussed below regarding installation of
beta features. Do not install these features unless instructed to by HP.

1. Run SenderSetup64.exe, follow the on-screen instructions until you are prompted to choose a
setup type, select Custom, and then select Next.
2. On the Remote Graphics Sender Configuration page, select whether you want the Remote USB, smart
card redirection, and Remote Clipboard features installed, and then select Next.

NOTE: These settings control whether the features are installed. To change these settings after
installation, you must uninstall and reinstall RGS Sender. If installed, Remote Clipboard can be disabled
(and re-enabled) later using the RGS Sender Configuration tool.

3. On the Single Sign-On / Easy Login Configuration page, select the desired authentication method, and
then select Next.

TIP: You can change the authentication method after installation. See Authentication on page 34 for
more information and for a description of each of the authentication methods.
NOTE: If you select Do not enable either, then the standard authentication method will be used.

4. If the next page of the wizard is titled Remote Graphics Sender Licensing, complete this step. If the next
page prompts you to start the installation next, then an RGS Sender license is either already installed or
is not required, and you can skip this step.
On the Remote Graphics Sender Licensing page, select the appropriate option depending on if you have
an RGS Sender license file ready to install, select Next.
If you chose to install a license file, follow the on-screen instructions to complete that procedure before
proceeding to the next step.

NOTE: For a brief overview of RGS Sender licensing requirements, see RGS Sender licensing on page 4.
For detailed information and instructions about RGS Sender licensing, see Finding more information
on page 4 to locate the Licensing Guide.

5. You will be prompted to restart your computer after the RGS Sender installation is complete. Select Yes
when asked to restart the system.
6. Select Install to start the installation process.
7. When prompted, restart the computer to complete the installation.

Command-line installation
RGS command-line options must be preceded by a /z flag and be enclosed in double quotes, with no space
before or after the opening double quote and no space before the closing double quote. If using multiple
commands, separate them with a single space. See the example below:
SenderSetup64.exe /z"/autoinstall /agreetolicense"

If you need to include a double quote as part of a parameter (such as for a folder path), then you should
precede each of those double quotes with a backwards slash like in the following example:

Installing RGS Sender (Windows) 9

 SenderSetup64.exe /z"/autoinstall /agreetolicense /folder="C:RGS Sender""

The following table describes the installation-related command-line options.

NOTE: This command must be issued from the location of the SenderSetup64.exe installation file.
NOTE: Unless a folder path is specified, RGS will be installed in the folder C:\Program Files\HP
\Remote Graphics Sender.

IMPORTANT: The options /autoinstall and /agreetolicense are always required when
performing the installation on the command line.

Option Description

/autoinstall Initiates the installation

/agreetolicense Accepts the license agreement

/folder=\"<folder path>\" Specifies the folder path to install to, which is the following by default:

C:\Program Files\HP\Remote Graphics Sender

NOTE: The folder path C:\Program Files\HP\Remote Graphics

Sender is applicable only to 64-bit versions of Windows. On 32-bit versions of
Windows, the folder path is C:\Program Files\Hewlett-Packard
\Remote Graphics Sender.

/usb Installs the Remote USB feature

/clipboard Installs the Remote Clipboard feature

/el Enables Easy Login or Single Sign-on

—or— NOTE: If neither option is specified, the standard authentication method will
be used.
/sso

/rgslicenseserver=[<port>@]<host> IMPORTANT: You can use either /rgslicenseserver or /

rgslicensefile but not both. If neither is used, RGS Sender is installed
—or—
without a license.
/rgslicensefile=\"<file path>\"
/rgslicenseserver—Specifies the license server that RGS Sender should
acquire a license from during installation

NOTE: If a port is not specified, the default port of the host is used.
/rgslicensefile—Specifies the location of a license file on the local
system

/noreboot Prevents the computer from restarting at the end of the installation process.

/smartcard Installs the smart card redirection feature.

The following table describes additional command-line options for the installer.

NOTE: If either /help or /viewlicense is used, all other options are ignored.

Option Description

/help Displays the valid command line options

/viewlicense Displays the EULA (End User License Agreement)

/autoremove Initiates an uninstallation

10 Chapter 3 Installation
 Option Description

NOTE: The option /noreboot can be used in conjunction with this option.

Installing RGS Receiver (Linux)

To install RGS Receiver on Linux®:
1. Log in as root.
2. Go to the download directory for the RGS Receiver and unpack the RGS package. RGS for Linux includes
installers specific to Linux distributions. Change to the directory that matches your distribution.
3. Execute the following command:
./install.sh

TIP: Optionally, add the directory /opt/hpremote/rgreceiver to your PATH environment

variable.

Installing RGS Sender (Linux)

To install RGS Sender on Linux:

IMPORTANT: Before proceeding, make sure you already have the appropriate NVIDIA® graphics driver
installed on the sender. The NVIDIA driver installation creates the file /etc/X11/xorg.conf, which might
be used during the installation process (depending on your Linux distribution), so the NVIDIA driver must be
installed first. System requirements can be found in the QuickSpecs (see Finding more information on page 4).

1. Log in as root.
2. Go to the download directory for the RGS Sender and unpack the RGS package. RGS for Linux includes
installers specific to Linux distributions. Change to the directory that matches your distribution.
3. Execute the following command:
./install.sh

4. The installer gives you the option to allow some configuration files to be modified automatically. You
must accept this option to complete the installation.
5. If the sender has the pcsc-lite package installed, the installer gives you the option to install smart card
redirection. By default, this feature does not install.

Installing RGS Receiver (Mac OS)

On Mac OS, you can install RGS Receiver using the installer wizard or on the command line.

NOTE: If the software is already installed, the installation process overwrites it.

Installer wizard installation

1. Log in as an administrator (or be able to provide administrator credentials).
2. Run HP RGS Receiver.pkg, and then follow the on-screen instructions.

Installing RGS Receiver (Linux) 11

 Command-line installation
Execute the following command:
sudo installer -pkg “HP\RGS\Receiver.pkg” -target /

NOTE: To install RGS Receiver in a location other than the root of the boot volume, enter /Volumes/
OtherDrive instead of / at the end of the command.

12 Chapter 3 Installation
4 RGS Receiver overview

Opening RGS Receiver

To open RGS Receiver on Windows:
▲ Perform the action below that corresponds to the operating system of the receiver.

Operating system Procedure

Windows 7 Select Start, select All Programs, select HP, select HP Remote Graphics Software, and then
select HP RGS Receiver.

Windows 8.1 Select the HP RGS Receiver tile on the Start screen.

Windows 10 Select Start , type RGS, and then select HP RGS Receiver from the search results.

To open RGS Receiver on Linux:

▲ Run the executable /opt/hpremote/rgreceiver/rgreceiver.sh.

– or –
Select Applications, select Internet, and then select HP RGS Receiver.
To open RGS Receiver on Mac OS:
▲ Select the RGS Receiver icon in Launchpad.

TIP: RGS Receiver can alternatively be started on the command line (see RGS Receiver command-line
options on page 24).

Opening RGS Receiver 13

 RGS Receiver GUI (Windows/Linux)

Item Description

1 Enter the hostname or IP address of the sender in this field.

TIP: The drop-down list contains recent entries.

2 Initiates the connection.

3 Opens the Settings panel (see RGS Receiver settings on page 19 for more information).

4 Opens the Info panel, which contains version information and the End User License Agreement (EULA) for RGS, as well as
third-party acknowledgments.

5 Opens the User Guide (this document).

RGS Receiver GUI (Mac OS)

Item Description

1 Enter the hostname or IP address of the sender in this field.

TIP: The drop-down list contains recent entries.

2 Initiates the connection.

14 Chapter 4 RGS Receiver overview

Starting an RGS session
To start an RGS session:
1. On the Home panel of RGS Receiver, enter the hostname or IP address of the sender, and then press the
Enter key or select the Connect button.
2. This step depends on the authentication method you are using (see Authentication on page 34).
Enter the credentials as required by the authentication method.
If authentication is successful, the RGS session starts, and the sender desktop appears inside the RGS
Receiver window that opens on the receiver.
Note the following additional information about creating an RGS connection:
● If this is your first time establishing an RGS connection, you might receive a confirmation message or
error message, depending on the activation status of RGS Advanced Features.
● You cannot connect to more than one sender at a time using the GUI of RGS Receiver. If an attempt is
made to connect to a second sender, the connection to the first sender is terminated. For information
about how to connect to more than one sender at a time, see Directory Mode on page 55.

RGS Receiver window GUI (Windows/Linux)

Item Description

1 The RGS Receiver toolbar provides easy access to the most frequently used options (see RGS Receiver toolbar GUI
(Windows/Linux) on page 16 for more information).

2 Scroll bars appear if the resolution of the sender is larger than the size of the RGS Receiver window.

Starting an RGS session 15

 RGS Receiver toolbar GUI (Windows/Linux)
Icon Description

By clicking and holding the left mouse button while moving the mouse, the toolbar may be moved horizontally.

Allows the toolbar to be pinned or unpinned to the Receiver window. If it is unpinned, it will hide when not in
use. To unhide the toolbar, hover the mouse near the top of the Receiver window.

Displays the current status of HP Velocity (see HP Velocity on page 34 for more information).

Displays the current network bandwidth consumed by the connection.

Displays the number of image updates in frames-per-second.

Opens the virtual keyboard (see Using touch features (Windows touch-capable devices only) on page 48 for
more information).

Enables the virtual mouse (see Using touch features (Windows touch-capable devices only) on page 48 for
more information).

TIP: The virtual mouse also can be enabled and disabled using the 4-finger tap gesture.

Adds or removes window borders on the RGS Receiver window. When borders are removed, this icon is grayed
out, and a minimize icon and an X (close) icon are displayed.

Toggles Setup Mode (see Setup Mode on page 18).

Sends a virtual Ctrl+Alt+Del command to the sender.

Opens the Settings panel (see RGS Receiver settings on page 19 for more information).

16 Chapter 4 RGS Receiver overview

RGS Receiver window GUI (Mac OS)

Item Description

1 The RGS Receiver toolbar provides easy access to the most frequently used options via the following menus:

● HP RGS Receiver—Lets you view version information, change settings (see RGS Receiver settings on page 19), and
quit RGS Receiver.

NOTE: RGS settings are also known as preferences on Mac OS.

● Connection—Lets you enable Setup Mode (see Setup Mode on page 18), send a virtual Ctrl+Alt+Del command to
the sender, and disconnect from the sender.

● Image Quality—Lets you set the image quality (see Performance on page 20 for more information).

● Help—Lets you open the User Guide (this document).

2 Displays the number of image updates in frames-per-second.

3 Scroll bars appear if the resolution of the sender is larger than the size of the RGS Receiver window, or when the Receiver
window is adjusted below the size of the sender resolution.

RGS Receiver window GUI (Mac OS) 17

 Setup Mode
In Setup Mode, transmission of keyboard and mouse input to the sender is suspended. Instead, the keyboard
and mouse can be used to interact with the RGS Receiver window on the receiver. In this mode, you can do the
following:
● Move an RGS Receiver window that has its title bar and borders hidden
● Select (bring to the front) a specific RGS Receiver window that might be obscured by another RGS
Receiver window in Directory Mode
● The following Setup Mode HotKeys can be used to control the HP RGS Receiver application:
M: Display the RGS Receiver Settings window.
N: Minimize the Receiver window.
C: Close the Receiver window.
G: Toggle Game Mode.
H: Hide the toolbar.
F: Fit the Receiver window size to the Sender desktop size.
Setup Mode can be activated in two ways:
● Select the Setup Mode button (Windows/Linux) or menu item (Mac OS) on the RGS Receiver toolbar to
toggle the state of Setup Mode.
● Type the default hotkey sequence as follows:
Press and hold down Left Shift. While pressing Left Shift, press and release Space. Setup Mode will
remain active as long as Left Shift is held down.

NOTE: The default hotkey sequence can be changed (see Changing the Setup Mode hotkey sequence
on page 18).

Changing the Setup Mode hotkey sequence

RGS allows you to change the Setup Mode hotkey sequence from its default value of Left Shift press, Space
press, and Space release.
When defining a new Setup Mode hotkey sequence, the following keys can be used:
● Left Ctrl, Right Ctrl, Ctrl—Specifies a left, right, or side-insensitive Ctrl key, respectively.
● Left Alt, Right Alt, Alt—Specifies a left, right or side-insensitive Alt key, respectively.
● Shift
● Space
Every sequence must begin with Ctrl, Alt, or Shift. Two actions are associated with each key:
● Down: Specifies a key press.
● Up: Specifies a key release.
To change the Setup Mode hotkey sequence:
1. In the Hotkeys panel of the RGS Receiver settings, click Set.
2. Press and hold the first key that you want to use in the sequence.

18 Chapter 4 RGS Receiver overview

 3. Press and release the other keys that you want to use in the sequence.
4. Release the initial key.
Click Reset restores the Setup Mode hotkey sequence to its default values.

RGS Receiver settings

This section describes the settings available in RGS Receiver, which are divided into the following categories:
● Connection
● Performance
● Gestures (Windows touch-capable devices only)
● Audio
● Network
● Hotkeys
● Logging
● Statistics (Windows/Linux only)

Connection
The following table describes the settings available in the Connection panel.

Setting Description

Prompt for user name and password Forces the authentication prompt to display when starting an RGS connection.

In certain scenarios, RGS will not prompt you to enter a domain, user name, and
password when starting an RGS connection. If you need to enter a domain, user name,
and password, then check this box.

TIP: This is advantageous when using RGS in Directory Mode where there are different
connection needs for each session.

Do not change the Sender display(s) Do not change the resolution or layout of the sender’s displays.

Set Sender display(s) to match Receiver Attempts to set the sender’s display resolution and layout to match the receiver’s display
display(s) resolution and layout.

For example, if the receiver has two monitors side-by-side and an overall display
resolution of 2560 × 1024, RGS attempts to set the same resolution and layout on the
sender’s displays. If that fails, RGS attempts to set a resolution of 2560 × 1024 on a
single sender display.

NOTE: This option is not supported on Linux by default. You must configure the X
Server with the proper modelines and/or metamodes for this option to work. See
Matching display resolution and layout (Linux-based sender) on page 43 for more
information.

Set Sender display(s) to match display Attempts to set the sender’s display resolution and layout to match the specified display
properties properties. See Image and Display on page 61 for more information.

NOTE: This option is not available if no display properties are found in the
configuration file.

Enable remote USB Enables Remote USB.

NOTE: Windows/HP ThinPro only

RGS Receiver settings 19

 Setting Description

Select Sender Becomes active when Directory Mode is enabled. Allows the user to remote USB devices
to a sender selected from the drop-down list.

Certificate Verification Failure Policy Specifies what the RGS Receiver does if the verification of the sender certificate fails.

Enable remote clipboard Enables Remote Clipboard.

Performance
The performance settings allow you to improve the interactive experience. Typically, these adjustments will
be made when working with highly interactive applications (such as a CAD application) in a low-bandwidth or
high-latency network environment.
The following table describes the settings available in the Performance panel.

Setting Description

Enable HP Velocity Enables HP Velocity.

Advanced Video Compression on Sender Enables Advanced Video Compression.

NOTE: Windows/Linux only

Image Quality Sets the maximum image quality.

When not using Adaptive image quality, RGS will maintain the image quality specified by
this option. When selecting Adaptive image quality, RGS will use this option’s setting as
the target image quality when the updates-per-second value allows.

Enable adaptive image quality When Enable adaptive image quality is selected, RGS will begin to degrade the image
quality down to the Minimum image quality setting (from 0–100) anytime the updates-
Increase text rendering quality per-second value falls below the Target update rate (from 0–30 updates per second).
Minimum image quality When Increase text rendering quality is selected, RGS uses different encoding for areas
of the sender's display with few colors (areas with mostly text) to increase the quality
Target update rate
when those areas are displayed on the receiver. In video-centric or bandwidth-
constrained environments, disabling this option might improve RGS performance.

NOTE: These options are disabled when Advanced Video Compression is enabled.

TIP: See Performance optimization on page 78 for more information about ways to optimize RGS performance.

Gestures (Windows touch-capable devices only)

NOTE: These features are not supported on Windows 7.

You can use the gesture settings to map hotkey sequences to the gestures that are not used by RGS by
default. For a list of the gestures that can be customized, see Using touch features (Windows touch-capable
devices only) on page 48.
To map a hotkey sequence to a gesture:
1. Select the pencil icon in the row of the desired gesture.
2. Enter the key sequence.

20 Chapter 4 RGS Receiver overview

3. Optionally select Enable sticky gesture if you want the gesture to mimic the continual press of the
hotkey sequence until the same gesture is used to disable the sequence.
4. Select Save.
To un-map a hotkey sequence from a gesture:
▲ Select the X icon in the row of the desired gesture.

RGS Receiver settings 21

 Audio
The following table describes the settings available in the Audio panel.

Setting Description

Stream audio from Sender Enables the sending of the audio stream to the receiver

Stereo Enables stereo audio for the audio stream sent from the sender to the receiver.

NOTE: Stereo audio requires more network bandwidth.

Quality Sets the quality for the audio stream being transmitted by the sender.

NOTE: Higher-quality audio requires more network bandwidth.

Audio allows focus Enables audio to play only from the RGS Receiver window that has focus. When disabled,
audio from all RGS Receiver windows will be combined.

Volume Controls the volume level on the receiver.

NOTE: This option is for Windows and Linux only. On Mac OS, use the system volume
control instead.

Network
The following table describes the settings available in the Network panel.

Setting Description

Error Sets the time in seconds that RGS Receiver will wait before ending the connection after
failing to detect RGS Sender.

Warning Sets the time in seconds that RGS Receiver will wait before displaying a warning dialog to
the local user after failing to detect RGS Sender.

Dialog Sets the time in seconds that RGS Receiver will wait for a response to a dialog being
displayed on the sender (such as an authentication dialog). The request will be canceled
if there is no response.

Use a proxy server for your LAN Enables the use of a proxy server with RGS.

Address If you use a proxy server, configuring these settings is required to activate RGS Advanced
Features such as Advanced Video Compression and HP Velocity. See RGS Advanced
Port Features on page 33 for more information.

Hotkeys
The following table describes the settings available in the Hotkeys panel.

Setting Description

Send First Key Forces the first key of a local hotkey sequence to be transmitted to the sender.

By default, if a key press matches the first key of a local Setup Mode sequence, all key events are
held until RGS determines whether the next keys pressed are completing the sequence. If it is not
a Setup Mode sequence, all key press events are then transmitted to the sender.

However, commands for some remote applications might require that the first key press event
arrive separately for them to function correctly. Enabling this option will ensure the immediate
transmission of the first key press.

22 Chapter 4 RGS Receiver overview

 Setting Description

NOTE: In addition to transmitting the first key press to the sender, the key is also still processed
by the receiver.

Send CTRL-ALT-END key sequence Enables the use of a Ctrl+Alt+End key sequence as a Ctrl+Alt+Delete sequence for the sender.
as CTRL-ALT-DEL
This is useful when logging into the sender because, on some computers, the local operating
system will interrupt the standard Ctrl+Alt+Delete key sequence and bring up local Windows
security options instead.

TIP: The Ctrl+Alt+Del sequence can also be sent using the RGS Receiver toolbar.

Key Repeat Enables the processing of key repeats for when the Shift key is held down.

By default, key repeat processing is disabled by RGS, but some remote applications might require
this functionality.

NOTE: If this option is enabled, the default Setup Mode hotkey sequence will not trigger unless
it is typed fast enough.

Setup Mode Sequence Sets the hotkey sequence for switching to Setup Mode.

For more information, see Changing the Setup Mode hotkey sequence on page 18.

Logging
The following table describes the settings available in the Logging panel.

Setting Description

Enable message logging Enables logging.

Log file path Specifies the path of the log file.

Log level Determines the level of information that is logged.

For example, if WARN is selected, the log file will contain information of the type WARN
and also anything more serious than that type (ERROR and FATAL).

To log all information generated by RGS Receiver, select DEBUG.

Max logfile size (KB) Limits the size of the log file.

Clear Log Clears the contents of the log file.

View Log Displays the contents of the log file.

Restore Defaults Resets all logging settings to the default values.

Statistics (Windows/Linux only)

The following table describes the information displayed in the Statistics panel.

Item Description

Total network usage (Mbits/sec) Displays the combined network traffic received from all connections.

Image updates per second Displays the combined number of image updates per second received from
all connections.

Image compression Displays the compression ratio of the update stream.

RGS Receiver settings 23

 Item Description

In a multi-connection environment, the value is from the RGS Receiver

window that currently has the keyboard focus. If none of the RGS Receiver
windows have focus, the value will be zero. In a single-connection
environment, the value will be always available even if the RGS Receiver
window does not have focus.

Current network loss with HP Velocity These items display statistics about HP Velocity when it is activated and in
use.
Current network loss without HP Velocity

Peak network loss without HP Velocity

RGS Receiver command-line options

The following table describes the valid command-line options for the Windows executable rgreceiver.exe,
the Linux shell script rgreceiver.sh, and the Mac OS executable HP RGS Receiver.

NOTE: These commands must be issued from the RGS receiver installation directory.

Option Description

-config <file name> Specifies the configuration file to use for the instance of RGS Receiver being opened

NOTE: See Setting property values in a configuration file on page 73 for more information.

-directory <file name> Opens RGS Receiver in Directory Mode using the configuration from the specified directory file

NOTE: See Directory Mode on page 55 for more information.

-nosplash Disables the splash screen that displays by default when RGS Receiver is opened

-{version|ver|v} Displays version information for RGS Receiver

-{help|h|?} Displays the valid command line options

-<property name>=<value> Sets the specified RGS Receiver property to the specified value

NOTE: See Setting property values on the command line on page 73 for more information.

24 Chapter 4 RGS Receiver overview

5 RGS Sender overview

RGS Sender overview (Windows)

RGS Sender for Windows is comprised of three processes:
● rgsendersvc.exe—Runs as a Windows service named rgsender that starts automatically (by
default) when Windows starts and also starts the other two processes
● rgsender.exe—The main process for RGS Sender

● rgsender_gui.exe—The notification icon, which can be found in the Windows notification area

If Windows is already started, there is no additional action required to start RGS Sender (unless you have
manually disabled automatic startup for the rgsender service).
The rgsender service must be active for the other two processes to be running, so if you want to completely
disable RGS Sender, stop the rgsender service.
To stop, start, or restart the rgsender service:
▲ On the Services panel of Windows Task Manager, right-click rgsender, and then select the desired
option.

RGS Sender overview (Linux)

RGS Sender for Linux is started by the rge X server extension when Linux starts. RGS Sender cannot be
manually started, stopped, or restarted on Linux.

TIP: You can verify that the extension loaded and that RGS Sender started by viewing the X server log file
Xorg.0.log.

The sender is automatically restarted in the event of a failure. On Linux, the X server will restart the sender if
it is stopped.

RGS Sender command-line options (Windows)

Command-line options for RGS Sender can be applied to the rgsender service by modifying a registry key.
To apply command-line options to the rgsender service:
1. Open the Registry Editor tool in Windows.
2. Navigate to and select the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\rgsender

3. Add the desired command-line options to the ImagePath value.

For example, to disallow collaboration, change the value data to the following:
C:\Program Files\HP\Remote Graphics Sender\rgsendersvc.exe -nocollab

RGS Sender overview (Windows) 25

 IMPORTANT: The folder path C:\Program Files\HP\Remote Graphics Sender
\rgsendersvc.exe -nocollab applies to 64-bit versions of Windows. On 32-bit versions of
Windows, the folder path is C:\Program Files\Hewlett Packard\Remote Graphics
Sender\rgsendersvc.exe -nocollab.

4. Restart the rgsender service.

The following table describes the valid command-line options.

Command Description

-nocollab Disables collaboration

-timeout <value> Specifies the timeout value, in milliseconds, after which RGS Sender
disconnects an inactive connection

-authtimeout <value> Specifies the timeout value, in milliseconds, that the collaboration
authentication dialog is shown before the request is denied automatically

-{version|ver|v} Displays version information for RGS Sender

-{help|h|?} Displays the valid command line options

-<property name>=<value> Sets the specified RGS Sender property to the specified value

NOTE: See Setting property values on the command line on page 73 for
more information.

RGS Sender command-line options (Linux)

Command-line options for RGS Sender can be applied to the shell script rgsender.sh. The following table
describes the valid command-line options.

Command Description

-{version|ver|v} Displays version information for RGS Sender

-{help|h|?} Displays the valid command line options

RGS Sender notification icon (Windows only)

The notification icon for RGS Sender is located in the Windows notification area and animates if there is an
active RGS session. You can use the notification icon to do the following:
● Left-click the notification icon to open the HP RGS Collaborators window (see Collaboration on page 36
for more information).
● Right-click the notification icon for quick access to the About and Disconnect options.

26 Chapter 5 RGS Sender overview

RGS Sender event logging (Windows only)
In addition to standard logging, RGS Sender logs events. This information is output to a log named
HPRemote, which is viewable in the Event Viewer tool in Windows, and can be useful in several different
ways:
● Troubleshooting—Event log information can help diagnose RGS connection issues.
● Remote application termination—See Creating an agent for remote application termination (Windows
only) on page 88 for more information.
● Other automated actions—The basic principle behind using the event log for remote application
termination can be used to create an agent that performs other automated actions.

Filtering access to RGS Senders

RGS connections may be restricted by configuring the Sender ipfilter.txt file to specify the IP addresses,
subnet masks, and the fully qualified computer and/or domain names of the receiver systems that are
allowed to make a connection. If a receiver does not match one of the filters, the connection will be denied.
The file ipfilter.txt is located in the installation folder on Windows and in /etc/opt/hpremote/
rgsender on Linux.

Connection filtering based on hostname and domain name requires DNS to be configured to allow reverse DNS
lookup. For example, if the receiver IP address is 10.13.19.1, the command nslookup 10.13.19.1 will
return a hostname and domain name. RGS will similarly use reverse look up for hostname and domain name
filtering.
As an example, adding the following lines to the ipfilter.txt file on a sender system will only allow connections
from receiver systems computername1 and computername2:
HOSTNAME:computername1.networkdomain.name
HOSTNAME:computername2.networkdomain.name

Filtering on the domain name compares the text after the first period in the domain name. For example, if
DNS reverse lookup returns “james.auth.corp.net, the filter will compare auth.corp.net against
domain name entries in the ipfilter.txt file to determine whether or not to allow connections from the
receiver.
Filter types may be combined in one ipfilter.txt file. Once a match is made with a filter specified in the
ipfilter.txt file, RGS will stop processing the file and allow the connection to be made. By default, the
ipfilter.txt file does not filter out any connections. If the receiver connects to the sender over VPN or through
another process that causes the IP address to be translated, RGS may prevent connections that users expect
to work. For additional information, review the ipfilter.txt file on a system where the RGS Sender has been
installed.

RGS Sender event logging (Windows only) 27

 6 Configuring certificates

By default, HP RGS Receiver attempts to verify the identity of the sender by verifying the sender public-key
infrastructure (PKI) certificate before a connection is made. By default, HP RGS Sender creates a self-signed
certificate, but can be configured to use a certificate signed by a Certificate Authority (CA).

Sender verification
When the receiver attempts to connect to the sender, a warning is displayed if the certificate verification fails.
The certificate verification can fail for the following reasons:
● The sender presented a self-signed certificate. This user can compare the certificate fingerprint to the
fingerprint available in the Certificate panel of the RGS Sender Configuration tool. See End-user
verification of a sender certificate on page 28.

NOTE: This is the most common failure, because RGS Sender generates a self-signed certificate by
default.

● The sender address typed into the receiver window does not match the hostname on the sender
certificate. This failure occurs if the user connects with an IP address instead of using the sender
hostname. The user must be sure that the IP address resolves to the hostname on the sender certificate
before connecting to that sender. Alternatively, the user can reconnect using the hostname on the
sender certificate.
● The certificate is expired. If self-signed certificates are used, this error does not occur because a new
self-signed certificate is generated when the current certificate approaches expiration.

Certificate Verification Error Policy

The Certificate Verification Error Policy determines how the receiver behaves if the identity of the sender
cannot be verified. This setting can be configured in the RGS Receiver Configuration tool (see Using the RGS
Receiver Configuration tool (Windows and Linux Only) on page 59).
If the verification fails, the RGS Receiver can be configured to do one of the following:
● Accept: Certificate errors are ignored, and the receiver connects to the sender.
● Prompt to accept (default): A warning prompt is displayed, and the user can choose to connect despite
the failure. An SHA-256 fingerprint of the sender certificate is displayed with the error message. To
verify the identity of the sender, compare the fingerprint displayed with the error message to the
fingerprint presented in the Certificate panel of the RGS Sender Configuration tool. An administrator can
provide the fingerprint to the user if they do not have access to the RGS Sender Configuration tool.
● Deny: The receiver does not connect to the sender.

End-user verification of a sender certificate

If the receiver cannot verify the sender certificate and the Certificate Verification Error Policy is configured to
prompt to accept, the user can verify that the fingerprint of the certificate displayed in the verification error
message matches the fingerprint displayed in the RGS Sender Configuration tool on the sender. An
administrator can provide the fingerprint from the RGS Sender Configuration tool, if necessary.

28 Chapter 6 Configuring certificates

Using a certificate signed by a CA
For ease in deployment, HP RGS creates a self-signed certificate for the sender. For greater security, HP RGS
can be configured to use a certificate signed by a CA.
To use a certificate signed by a CA, the CA certificate and key files must be present on the sender and receiver
system.

Configuring the sender to use a certificate signed by a CA

For more information about setting RGS properties manually, see Setting RGS properties manually
on page 72.

Modifying the sender Ice configuration file

1. Open the config file. On Windows, the file is located in the RGS Sender installation directory. On Linux,
the file is located in /etc/opt/hpremote/rgsender.

NOTE: If HP Velocity is enabled, the following settings must be duplicated with <IceSSL> replaced by
<IceLive>.

2. Add the following settings to this file:

● IceSSL.DefaultDir=<certificate and key files directory>
● IceSSL.CertFile=<program certificate file>

This file might contain the private key, encoded using the PEM format, in addition to the program
certificate. This certificate must be signed by the CA certificate identified by the IceSSL.CertAuthFile
setting.
● IceSSL.KeyFile=<file containing the private key associated with
the certificate identified by the IceSSL.CertFile setting>

The private key must be encoded using the PEM format.

● IceSSL.Password=<password necessary to decrypt the private key>

NOTE: Using a plain-text password in a configuration file is a security risk.

3. You can also configure the sender to verify a certificate that identifies the receiver. Add the following
setting to enable the sender to verify the receiver certificate:

NOTE: By default, HP RGS does not create or use a receiver certificate.

IceSSL.VerifyPeer={0 | 1 | 2}

● 0: Do not verify the receiver certificate.

● 1: Verify the receiver certificate if it is provided, but do not require a receiver certificate.
● 2: Require a receiver certificate and verify it.
4. If you configure the sender to require a receiver certificate, you must make sure that the sender can
access the same CA root certificate that is used to sign the receiver certificate. Add the following setting:
IceSSL.CertAuthFile=<file containing the certificate of a trusted CA>

The file must be encoded using the PEM format.

Using a certificate signed by a CA 29

 Modifying the sender configuration file
1. Open the rgsenderconfig file. On Windows, the file is located in the RGS Receiver installation
directory. On Linux, the file is located in /etc/opt/hpremote/rgreceiver.

2. Remove the comment from the following line and change the value to 0:
Rgsender.Network.GenerateCertificate=0

After this procedure is complete, HP RGS does not generate new certificates or use a self-signed certificate for
sender verification.
You must delete any existing RGS certificates from the file system. See Removing a certificate on page 31.

Configuring the receiver to use a certificate signed by a CA

For more information about setting RGS properties manually, see Setting RGS properties manually
on page 72.

Modifying the receiver Ice configuration file

1. Open the config file. On Windows, the file is located in the RGS Receiver or RGS Sender installation
directory. On Linux, the file is located in /etc/opt/hpremote/rgreceiver or /etc/opt/
hpremote/rgsender. On Mac OS, this file is named iceconfig and is located in /Library/
Application Support/HP/rgreceiver.

NOTE: If HP Velocity is enabled, the following settings must be duplicated with <IceSSL> replaced by
<IceLive>.

2. Add the following settings to this file:

● IceSSL.DefaultDir=<certificate and key files directory>
● IceSSL.CertFile=<program certificate file>

This file might contain the private key, encoded using the PEM format, in addition to the program
certificate. This certificate must be signed by the CA certificate identified by the IceSSL.CertAuthFile
setting.
● IceSSL.KeyFile=<file containing the private key associated with
the certificate identified by the IceSSL.CertFile setting>

The private key must be encoded using the PEM format.

● IceSSL.Password=<password necessary to decrypt the private key>

NOTE: Using a plain-text password in a configuration file is a security risk.

3. If you provide a certificate signed by a CA to verify the sender, the receiver must verify that certificate
when a connection is attempted. Add the following setting to enable the receiver to verify the sender
certificate:
IceSSL.VerifyPeer={0 | 1}

30 Chapter 6 Configuring certificates

 ● 0: Do not verify the sender certificate.
● 1: Require a sender certificate and verify it.
4. If you configure a certificate signed by a CA for the sender, you must make sure that the receiver can
access the same CA root certificate that is used to sign the sender certificate. Add the following setting:
IceSSL.CertAuthFile=<file containing the certificate of a trusted CA>

The file must be encoded using the PEM format.

Modifying the receiver configuration file

1. Open the rgreceiverconfig file. On Windows, the file is located in the RGS Receiver or RGS Receiver
installation directory. On Linux, the file is located in /etc/opt/hpremote/rgreceiver
or /etc/opt/hpremote/rgreceiver. On Mac OS, this file is named iceconfig and is located
in /Library/Application Support/HP/rgreceiver.

2. Remove the comment from the following line and change the value to 0:
Rgreceiver.Network.VerifyCertificate=0

After this procedure is complete, HP RGS does not use the default self-signed certificate.

Removing a certificate
If certificate verification fails, the user can accept the certificate and connect when prompted.
If the Don’t ask about this certificate again check box is selected, RGS Receiver stores the end-user
verification of the hostname and certificate. If a user tries to reconnect to the same hostname and the same
certificate is presented by the sender, RGS Receiver automatically accepts or rejects the certificate based on
the previous choice. This information is stored locally on the receiver. To stop automatically accepting or
rejecting the certificate, you must remove the certificate from where it is stored.

Windows
1. Open the Registry Editor and find the folder HKEY_CURRENT_USER/Software/HP/KnownSenders.
2. To clear all certificates, delete the KnownSenders folder. To remove a specific certificate, in the
KnownSenders folder, delete the subfolder that matches the hostname of the certificate.

Linux
1. Go to the file named $HOME/.config/HP/KnownSenders.conf.
2. To clear all certificates, delete the KnownSenders.conf file. To remove a specific certificate, open the
KnownSenders.conf file, and then delete the entry that starts with the hostname of the certificate.

macOS
1. Go to the file named $HOME/Library/Preferences/com.hp.KnownSenders.plist.
2. To clear all certificates, delete the KnownSenders.plist file.
3. Restart the computer.

Removing a certificate 31
 Troubleshooting the certificate configuration
To diagnose network or certificate configuration issues, set the Log level to DEBUG and set Ice properties in
the sender or receiver Ice configuration files.
1. Open the config file. On Windows, the file is located in the RGS Receiver or RGS Sender installation
directory. On Linux, the file is located in /etc/opt/hpremote/rgreceiver or /etc/opt/
hpremote/rgsender. On Mac OS, this file is named iceconfig and is located in /Library/
Application Support/HP/rgreceiver.

2. Add the following settings:

● IceSSL.Trace.Security={0 | 1}

– 0: Security tracing is disabled.

– 1: Security tracing is enabled.
● Ice.Trace.Network={0 | 1 | 2 | 3}

– 0: Network tracing is disabled.

– 1: Network tracing is enabled during connection establishment and closure.
– 2: Network tracing is enabled during connection establishment and closure, with more detail
logged.
– 3: Network tracing is enabled during connection establishment and closure, with more detail
and data transfer logged.
● Ice.Trace.Protocol={0 | 1}

– 0: Protocol message tracing is disabled.

– 1: Protocol message tracing is enabled.

32 Chapter 6 Configuring certificates

7 Using RGS features

This chapter discusses the following RGS features and topics:

● RGS Advanced Features
● Authentication
● Collaboration
● Display
● Input
● Remote Audio
● Remote Clipboard
● Remote USB (Windows/ThinPro only)
● Directory Mode

RGS Advanced Features

This section discusses RGS Advanced Features:
● Advanced Video Compression (Windows/Linux only)
● HP Velocity

IMPORTANT: RGS Advanced Features require a one-time activation that occurs on the receiver when the first
RGS connection is established, and this activation requires Internet access. If using a proxy server for your
LAN, make sure that your proxy settings are configured correctly (see Network on page 22). Activation does
not work with a proxy autoconfiguration (PAC) file or with the Web Proxy Auto-Discovery (WPAD) protocol.
The activation process uses https access to the activation.rgs.ext.hp.com URL (15.0.92.201). So you must
configure your proxy or firewall to allow it.
For thin clients with a write filter, HP recommends disabling the write filter prior to the first RGS connection so
that the files created during activation are permanently written to the hard drive. The write filter should be re-
enabled afterwards.

Advanced Video Compression (Windows/Linux only)

Advanced Video Compression is an RGS Advanced Feature that enables the use of a modern video codec to
greatly reduce the network bandwidth needed for high-quality video streams.
Advanced Video Compression is ideal for video or 3D applications in textured mode. It is not recommended for
use with wireframes or fine lines, as screen artifacts might appear when in motion. Advanced Video
Compression can be enabled in the Performance panel of the RGS Receiver settings.

IMPORTANT: System requirements for Advanced Video Compression might be higher than the base RGS
system requirements, all of which are described in the QuickSpecs (see Finding more information on page 4).

RGS Advanced Features 33

 NOTICE: The performance of Advanced Video Compression for resolutions larger than full HD (1920x1080)
varies depending on the content.
Advanced Video Compression does not currently support 4K (Ultra HD) resolutions.

HP Velocity
HP Velocity is an RGS Advanced Feature that improves performance within a wide area network (WAN).
HP Velocity status is displayed on the RGS Receiver toolbar:
● Blue—HP Velocity is monitoring network loss and is ready to be used.
● Green—HP Velocity is actively working to improve network conditions.
● Grey—HP Velocity has not been activated.

NOTE: HP Velocity might increase network bandwidth usage.

Authentication
Authentication methods
There are three different authentication methods available for an RGS connection:
● Standard authentication—supported for RGS Sender on Windows and Linux.
● Easy Login—supported for RGS Sender on Windows and Linux.
● Single Sign-on—supported for RGS Sender on Windows only.
On Windows, the authentication method is selected during installation of RGS Sender and can be changed
later using the RGS Sender Configuration tool (see Using the RGS Sender Configuration tool (Windows/Linux
only) on page 67). Smart card redirection is supported for standard authentication and Easy Login (see Using
smart card redirection on page 35).
On Linux, Easy Login can be enabled during installation and disabled using an RGS Sender property (see Other
global properties on page 73).

Standard authentication
Standard authentication is the process by which a local user attempts to connect to a sender that has neither
Single Sign-on nor Easy Login enabled.
In normal operation, users are required to authenticate twice when establishing an RGS connection from a
receiver to a sender. The two steps are as follows:
1. The first authentication step is from RGS Receiver to RGS Sender. The dialog for this authentication step
is generated and displayed by RGS Receiver on the receiver.
2. The second authentication step is when logging in to or unlocking the sender desktop session. The login
or unlock dialog is generated by the sender and is displayed in the RGS Receiver window on the receiver.

NOTE: If another user is already logged in to the sender, the second authentication step does not take
place. Instead, the currently logged-in user receives an authorization prompt to allow or deny the new
user access to join the existing desktop session (see Collaboration on page 36 for more information).

When a Windows Receiver and Windows Sender are in the same workgroup and the same user name and
password are used on both systems, the first authentication step will be accomplished using a secure token.

34 Chapter 7 Using RGS features

 The user will not be required to enter a password. To connect as a different user, enable the prompt for user
name and password setting (for more information, see RGS Receiver settings on page 19.)

Using Kerberos Authentication

When a Windows or Linux Sender is connected to a Windows domain, the first authentication step can be
accomplished using Kerberos when using a Windows Receiver connected to the same domain. The user will
not be required to enter a password. Kerberos authentication to a Linux Sender requires a hostname to be
entered as the Sender identifier. Kerberos authentication to a Linux Sender will not work with an IP address.
To connect as a different user, enable the Prompt for user name and password setting (see RGS Receiver
settings).

Easy Login
If you use Easy Login, the first authentication step (RGS authentication) is skipped.

NOTE: At the login screen, you might see an additional user account named HP RGS ELO. Do not use this
account to log in. Use your normal user account.
NOTE: There are several issues that can prevent an Easy Login authentication. The Diagnostics panel of the
RGS Sender Configuration tool can help troubleshoot these issues. See Using the RGS Sender Configuration
tool (Windows/Linux only) on page 67 for more details.

Single Sign-on
With Single Sign-on, the second (System) authentication is skipped. When connecting, the user will be
prompted for user name a password. Upon verification, the user will be connected directly to the sender’s
desktop.

NOTE: Single Sign-on does not support smart card or ActivKey authentication.
NOTE: If you lock the desktop, you might see an additional user account named HP RGS SSO. Do not use this
account to log in. Use your normal user account.

Using smart card redirection

NOTE: Smart card redirection is supported on Windows-based receivers and Windows-based and Linux-
based senders only.
On Windows-based and ThinPro-based receivers, smart cards can be remoted using Remote USB. See Remote
USB (Windows/ThinPro only) on page 52.

When smart card redirection is enabled, both the receiver and sender can access the same smart card that
physically exists on the receiver-side only. This means that you can unlock the receiver desktop using the
smart card, connect to the sender, and then use the same smart card with the sender desktop.

NOTE: Smart card redirection can be used with standard authentication or Easy Login only. It cannot be
used with Single Sign-on.

To use smart card redirection:

1. Enable smart card redirection during the installation of both RGS Receiver and RGS Sender (see
Installation on page 6).
2. Install the vendor driver for the smart card reader on the receiver.
3. Install the vendor driver for the smart card on both the receiver and sender.
4. If Remote USB is enabled, see Configuring Remote USB for smart card redirection on page 36.

Authentication 35
 NOTE: If the smart card removal policy has been set on the receiver, the receiver desktop is locked if the
smart card is removed. If the smart card removal policy has been set on the sender, the sender desktop is
locked when the RGS connection is ended or when the smart card is removed.

Configuring Remote USB for smart card redirection

Smart card readers typically connect to the system via USB, so you must prevent the smart card reader from
being remoted by the Remote USB feature to use the smart card redirection feature.
To prevent the smart card reader from being remoted:
▲ If you used the default Remote USB installation option USB devices are Local/Remote when installing
RGS Receiver, connect the smart card reader to the receiver before starting an RGS session, and do not
disconnect the smart card reader during the session.
– or –
Set the remoting behavior of the smart card reader to local (see Configuring the remoting behavior of
individual USB devices (Windows only) on page 52).

Limitations
Consider the following limitations when using smart card redirection:
● Smart card redirection is limited to the primary user.
● Smart card redirection is limited to the first smart card detected by the receiver. If there are two or more
smart cards, including virtual smart cards, enabled on the receiver, smart card redirection might not be
predictable.
● Disconnecting and reconnecting a smart card reader during an RGS session causes the smart card reader
to be remoted via Remote USB. In this situation, the receiver no longer sees the smart card reader or
smart card. If the smart card removal policy is enabled, the receiver desktop locks.

Collaboration
RGS enables the primary user to share their desktop session with several users simultaneously. This feature
can be used in a variety of collaborative scenarios including classroom instruction, design reviews, and
technical support.
A collaboration session is created when one or more users are authorized by the primary user to connect to
the primary user’s desktop session. This allows all users to view and interact with the primary user’s desktop.

36 Chapter 7 Using RGS features

Item Description

1 Sender—Hosts RGS Sender, which transmits the sender desktop session to RGS Receiver on each receiver.

2 Primary user—The primary user is logged into the sender and has control over the session. The primary user
authorizes who can join and actively participate in the session.

3 Collaborators—Collaborators, once authorized, can view the sender’s desktop and make changes as permitted
by the primary user.

NOTE: The image above is just an example of one possible configuration. Any combination of hardware supported by RGS Receiver
can be used by the primary user and collaborators.

The user currently controlling the mouse and keyboard is called the floor owner. Only one user, the floor
owner, can interact with the desktop at a time. To transition the floor owner, the current floor owner must
cease using the keyboard or mouse for 0.5 seconds. If another user uses the mouse or keyboard while the
current floor owner is inactive after this period, floor ownership transfers to the new user.

TIP: The delay’s value of 0.5 seconds can be changed using the RGS Sender Configuration tool on Windows
(see Using the RGS Sender Configuration tool (Windows/Linux only) on page 67 for more information).

Click the RGS Sender notification icon in the Windows notification area to open the HP RGS Collaborators
window, which allows you to do the following:
● View who the primary user and collaborators are
● Enable or disable collaborator input for individual collaborators or all collaborators at once by clicking
the appropriate mouse pointer icon

TIP: Individual collaborator input can also be enabled when authorizing the collaborator to connect by
selecting Enable Input for this user in the authorization dialog.

● Disconnect individual collaborators or all collaborators at once by clicking the appropriate X icon

Collaboration 37
 Note the following additional information about collaboration:
● Collaboration requires unique login credentials on the sender for each participant.
● If guest accounts are enabled in Windows, a collaborator can join by using "Guest" as the user name and
leaving the password blank. However, only one guest collaborator can join at a time. If another guest
collaborator joins, the first one will be kicked out of the session.
● On Windows, if the primary user disconnects, the desktop is locked, but all collaborators will remain
connected. On Linux, if the primary user disconnects, the desktop is locked, and all collaborators are
disconnected.
● The update rate of all collaborators is limited by the lowest update rate of any one collaborator.
Collaborators with low update rates can use the Performance panel in the RGS Receiver settings to
improve their update rate, which will improve the experience for all collaborators.
● To collaborate in a session that has Advanced Video Compression or HP Velocity enabled, each
collaborator must have the same Advanced Video Compression and HP Velocity settings on their RGS
Receiver, or the connection will be refused.

38 Chapter 7 Using RGS features

Display
Display resolution and layout matching
Many RGS scenarios require that the resolution and display layout transmitted by the sender match the
display configuration on the receiver. The following sections describe how to configure the sender if RGS is
unable to match the resolution and display layout by default.

Multi-monitor overview
During an RGS connection, RGS transmits the sender’s entire desktop area to the receiver. If the sender has
more monitors or higher-resolution monitors than the receiver, scroll bars appear in the RGS Receiver window
so you can view the sender’s entire desktop area. If the sender has multiple monitors, it might be beneficial to
use the options described in Matching display resolution and layout (Windows-based sender) on page 41 or
Matching display resolution and layout (Linux-based sender) on page 43.

Multiple monitors on the receiver are also useful for a many-to-one connection. If the receiver is connected to
two senders, each sender frame buffer can be displayed on its own monitor if the receiver has two monitors
(see the following image).

NOTE: On Mac OS, if the OS setting Displays have separate Spaces is not selected, an RGS Receiver window
can span multiple sender monitors. If the RGS Receiver has multiple monitors, one monitor displays full-
screen mode and the other monitors display nothing.

Matching display resolution and layout methods

There are four ways to have RGS automatically configure the sender’s display resolution and layout:
● Per-session preferred resolution properties: These properties, if enabled, set the preferred width and
height of the resolution for session number <n>.
– Rgreceiver.Session.<n>.VirtualDisplay.IsPreferredResolutionEnabled
– Rgreceiver.Session.<n>.VirtualDisplay.PreferredResolutionHeight
– Rgreceiver.Session.<n>.VirtualDisplay.PreferredResolutionWidth

NOTE: If IsPreferredResolutionEnabled is true for any session, RGS disables all other
display resolution and layout matching methods.

● Per-session display properties: Per-session display properties can be set in the configuration file or
used in an auto-launch file. See Auto-launch properties (Windows only) on page 77. The per-session

Display 39
 display properties can be used to describe the resolution, position, and orientation of one or more
displays. Each display has the following fields where <n> is the session number and <x> is a display
number:
– Rgreceiver.Session.<n>.Display.<x>.X
– Rgreceiver.Session.<n>.Display.<x>.Y
– Rgreceiver.Session.<n>.Display.<x>.Width
– Rgreceiver.Session.<n>.Display.<x>.Height
– Rgreceiver.Session.<n>.Display.<x>.Orientation

NOTE: For more information about these properties and their expected values, see Using display
properties to set resolution and layout on page 46.
NOTE: If any per-session display property is in the configuration file, RGS disables the Set Sender
display(s) to match Receiver display(s) and the Set Sender display(s) to match display properties
settings.

● Set Sender display(s) to match Receiver display(s): If the Set Sender display(s) to match Receiver
display(s) setting is enabled, RGS automatically tries to set the resolution and display layout of the
sender to match that of the receiver.
You can also control this function with the following properties:
– Rgreceiver.IsMatchReceiverResolutionEnabled
– Rgreceiver.IsMatchReceiverPhysicalDisplaysEnabled

NOTE: By default IsMatchReveiverPhysicalDisplaysEnabled is enabled when the Set

Sender display(s) to match Receiver display(s) setting is enabled. This property is deprecated and will
be removed in a future release.

● Set Sender display(s) to match display properties: If the Set Sender display(s) to match display
properties setting is enabled, RGS automatically tries to set the resolution and display layout of the
sender to match the specified display properties.

NOTE: The Set Sender display(s) to match display properties option is disabled if no display
properties were found in the configuration file.
The display properties can be used to describe the resolution, position, and orientation of one or more
displays. Each display has the following fields where <x> is a display number:

– Rgreceiver.Display.<x>.X
– Rgreceiver.Display.<x>.Y
– Rgreceiver.Display.<x>.Width
– Rgreceiver.Display.<x>.Height
– Rgreceiver.Display.<x>.Orientation

NOTE: For more information about these properties and their expected values, see Using display
properties to set resolution and layout on page 46.

You can also enable the Set Sender display(s) to match display properties setting with the
Rgreceiver.UseDisplayPropeties property.

40 Chapter 7 Using RGS features

Matching display resolution and layout (Windows-based sender)
When attempting to match the resolution and display layout, the most important thing to remember is that
the sender must support the same resolution and layout as the receiver.
To avoid possible resolution-matching problems, test the resolution in advance using the following
procedure:
1. Establish an RGS connection with the Do not change the sender display(s) setting enabled.
2. When the connection is established, manually attempt to set the sender’s resolution to match the
receiver’s resolution.
If you can match the resolution, then RGS can also do it for you automatically.
If you cannot match the resolution, see the additional information in this section.
Depending on the NVIDIA GPU and driver you are using, you might need to perform additional configurations
on the sender. The required configurations can vary depending on the hardware, as described below:
● Blade workstation—If the sender is a blade workstation, then its NVIDIA driver exposes all display
outputs to the operating system as if they have monitors attached. The resolutions provided by the
NVIDIA driver cover a broad range of settings and should meet most user needs. If the desired resolution
is not available, see Adding custom resolutions on page 43.
● Virtual workstation—If the sender is a virtual workstation with a hypervisor, the NVIDIA driver presents
a single display to the operating system. The resolutions provided by the NVIDIA driver cover a broad
range of settings and should meet most user needs. If you are using a single display at the receiver, no
further action is required. If you need to configure additional resolutions and/or make additional
displays available, see NVIDIA resolution-matching (Windows-based senders with NVIDIA graphics only)
on page 42.
● Traditional workstation—If the sender is a traditional workstation, then its NVIDIA driver expects to
find a display attached to one or more outputs. When it does, it queries the EDID (Extended Display
Information Data) information from the display for its supported resolutions and makes the display and
resolutions available to the operating system. On Windows 7, if there is not a display attached, the
NVIDIA driver reverts to a single VGA output with basic display resolutions. For servers, rack-mounted
workstations, and non-NVIDIA graphics, use an EDID emulator device or create an EDID file to allow
resolution matching. See Creating and applying an EDID file on page 42 and Matching display resolution
and layout (Windows-based sender) on page 41 for more information. Alternatively, RGS will load EDID
files automatically. See NVIDIA resolution-matching (Windows-based senders with NVIDIA graphics only)
on page 42.
● Headless workstation—When connecting to a workstation that has no physical displays connected,
RGS requires that an EDID be loaded first. RGS can be configured to automatically load a custom EDID
which supports most resolutions up to 4k. To enable automatic EDID loading on headless workstations
with Nvidia GPU:
1. In rgsenderconfig, set Rgsender.Compatibility.Displays.ForceEdidOnHeadless
to 1.

2. Restart the RGS Sender service.

– or –
Restart the sender.

NOTE: This property will only apply an EDID to a system if it is headless when the RGS Sender service
starts. If the workstation is not headless when the RGS Sender service starts, then no EDID will be
loaded.

Display 41
 NVIDIA resolution-matching (Windows-based senders with NVIDIA graphics only)

NVIDIA resolution-matching provides the following additional features over the default resolution-matching
method:
● Automatic loading and unloading of EDID files to allow a sender with fewer monitors than the receiver to
"fake" displays

NOTE: This is especially useful for virtual workstations where the hypervisor typically provides only
one display.

● Rotated monitors on virtualized systems (specifically, Citrix and VMware virtual machines)
● Automatic application of custom resolutions on virtualized systems

NOTE: If NVIDIA resolution-matching fails to match the requested resolution/resolutions, RGS attempts the
default resolution-matching method.

To enable NVIDIA resolution-matching:

1. In rgsenderconfig, set
Rgsender.Compatibility.Displays.AllowNvidiaResolutionMatching to 1.

2. Restart the RGS Sender service.

– or –
Restart the sender.

NOTE: For more information about setting the property, see Setting property values in a configuration file
on page 73.
NOTE: NVIDIA resolution-matching is enabled by default on Windows 10 Redstone 1 and later but must be
enabled on Windows 7, Windows 8.1, and Windows 10 pre-Redstone.

EDID files

Extended Display Identification Data (EDID) data is a standardized means for a display to communicate its
capabilities, such as resolution and video characteristics, to a source device. This allows the source device (PC,
graphics card) to generate the necessary graphics that match the needs of the system. EDIDs provide a
powerful and convenient method for RGS to manage complex customer requirements.

Creating and applying an EDID file

There are software tools available to create and edit an EDID file, but the easiest method is to use an existing
monitor from the receiver, temporarily attaching it to the sender and using the NVIDIA Control Panel to export
the EDID file. If you have several different displays that you use on the receiver, HP recommends that you
capture the EDID information of the monitor that has the highest display resolution. This will address all other
resolution needs.
Creating the EDID file:
1. Attach a monitor to the sender or the receiver.

NOTE: This is not possible with blade workstations that use MXM graphics.

2. Open the NVIDIA Control Panel and click View system topology.
3. Find and select EDID for the connected monitor.

42 Chapter 7 Using RGS features

 4. The Manage EDID dialog box opens. Select the tab labeled Export.
5. Select a display and click Export EDID and save the output to a file. This file can be imported on the
sender system.
Importing the EDID file:
1. On the sender system, under View system topology select EDID on the connector port you want to use.
2. In the Manage EDID dialogue box , select the Load tab and then Browse and select the EDID file you
created.
3. Under Connector select the port (DVI, DisplayPort) that you want to use for the EDID monitor.
4. Select Load EDID. The EDID information is applied.
5. Select OK and then select cancel to close the Manage EDID dialogue box.

NOTE: If you apply the file to multiple DisplayPort connectors, RGS will be able to support multi-display
configurations.

Under the View System Topology screen of the NVIDIA Control Panel, you should now be able to see that an
EDID file has been applied to the DisplayPort connectors that you selected. RGS should now be able to match
the desired display resolution and display layout.

Adding custom resolutions

The following steps describe how to add a resolution that is not already supported by the NVIDIA driver:
1. Open the NVIDIA Control Panel and click Change Resolution.
2. Click Customize.
3. Enable the Enable resolutions not exposed by the display checkbox, and then click Create Custom
Resolution.

NOTE: If a warning appears, accept it.

4. Add the desired custom resolutions.

Matching display resolution and layout (Linux-based sender)

When attempting to match the resolution and display layout, the sender must support the same resolution
and layout as the receiver. If the resolution is not supported, RGS instead uses the preferred resolution of the
sender from the file xorg.conf.

For example, if the receiver has dual-monitors set at a 1280 ×1024 resolution, RGS asks the sender to set its
resolution to 2560 ×1024. If the resolution is not supported, RGS instead uses the preferred resolution of the
sender from the file xorg.conf.

The easiest way to check if the sender can match the receiver resolution is to attempt to set the resolution on
the sender manually. If you can set the resolution manually, then RGS can do it for you automatically. If you
cannot set the resolution manually, you must modify the file xorg.conf to support the additional required
resolutions.
To test whether you can match the resolution manually, establish an RGS connection with the Do not change
the sender display(s) setting enabled.
Once you establish an RGS session, open an X terminal window and use the xrandr tool to list all the
currently supported resolutions for the X server. The tool can also be used to configure the X server display
settings, including size and orientation.

Display 43
 Previous releases of the X Window System used the file /etc/X11/xorg.conf to store initial setup
information. When a change occurred with the monitor or video card, you were required to edit the file
manually. Although current releases of Red Hat® Enterprise Linux® (RHEL) have largely automated the
process, you still need to edit the file to support configurations where no monitor is attached or where you
want the X server to simulate that it has a different monitor attached to it with different resolution
capabilities. Similarly, this is also the case when you want to match the receiver’s resolution in an RGS session
where the X server cannot determine the capabilities of the receiver’s monitors.

NOTE: Some window managers (such as GNOME) allow you to modify display preferences, which can
sometimes result in the creation of the following file:
$HOME/.config/monitors.xml
When you log in to the system and a window manager starts a session, it uses information from this file to set
the current desktop resolution. This can reverse the resolution matching performed by RGS and cause the
desktop to be set to an undesired resolution.
For example, if you set the desktop resolution of the sender to 1024 × 768 using a window manager, that
resolution is stored in monitors.xml. If an RGS connection is then established with display resolution
matching enabled on a receiver with a resolution of 1920 × 1200, the sender display resolution changes to
1920 × 1200 and then to 1024 × 768. There is no notification that the resolution match request failed
(because it did not).
To avoid this behavior, avoid setting the resolution using window manager controls. It is safe to delete
monitors.xml to restore display resolution matching functionality. See the documentation for your
operating system or window manager for more information about where and how it manages display
settings.

Configuring the X server

The X server can be configured in several different ways. This section describes the suggested methods for
two different scenarios.

Scenario 1: All receivers have the same configuration

If all receivers have the same configuration, then using the Virtual entry under the Screen section of the file
xorg.conf is the easiest method.

For example, if all receivers have four monitors configured at 1280x1024 each, configure the X server to run
at a resolution of 5120x1024 by making the following additions to the file xorg.conf.

Add the following under the Device section:

Option "UseDisplayDevice" "none"
Option "UseEDID" "false"

Add the following under the Screen section:

SubSection "Display"
Virtual 5120 1024
Depth 24
EndSubSection

Now the X server is configured to have a single screen running at a resolution of 5120x1024, which covers all
four of the receiver’s monitors. You can use this method to support a very large virtual display limited only by
frame buffer memory.

44 Chapter 7 Using RGS features

Scenario 2: Some receivers have different configurations

In the more likely scenario where you need to support many different display resolution and monitor
configurations, you can use the NVIDIA TwinView® mode to match the resolutions. TwinView mode is where
two display devices (digital flat panels, CRTs) can display the contents of a single X screen in different
configurations. This method for using multiple monitors has the following distinct advantages over other
techniques such as Xinerama (which is not supported by RGS):
● It uses only a single X screen. The NVIDIA driver conceals all information about multiple display devices
from the X server. As far as the X server is concerned, there is only one screen.
● Both display devices share one frame buffer. Thus, all the capabilities present on a single display (for
example, accelerated OpenGL) are available with TwinView.
● There is no additional overhead when emulating a single desktop.
For example, if all receivers have either single or dual monitors, you should configure the X server to think it
has the monitor with the highest resolution used on any of the receivers. This allows the X server to support
as many display resolutions as possible. You do this by capturing the EDID information from the monitor (see
Creating an EDID file on page 46) and making the following additions to the file xorg.conf.

The below example uses dual HP LP2465 displays. The following text is added under the Device section of
xorg.conf:
Option "ConnectedMonitor" "DFP-0,DFP-1"
Option "CustomEDID" "DFP-0:/etc/X11/lp2465edid.bin;DFP-1:/etc/X11/
lp2465edid.bin"

Now that the X server thinks it has dual HP LP2465 displays attached to it, enable TwinView support and
configure the supported single and dual display layouts under the Screen section:
Option "TwinView" "True"
Option "MetaModes" "DFP-0: 1920x1200 +0+0, DFP-1: 1920x1200 +1920+0;
DFP-0: 1920x1200 +0+0, DFP-1:NULL"
SubSection "Display"
Depth 24
EndSubSection

NOTE: In the above example, NULL represents a single display configuration. This line will cover both dual
and single display configurations.

To support additional resolutions, define additional combinations on the same line:

Option "MetaModes" "DFP-0: 1920x1200 +0+0, DFP-1: 1920x1200 +1920+0;
DFP-0: 1920x1200 +0+0, DFP-1:NULL; DFP-0: 1680x1050 +0+0, DFP-1:
1680x1050 +1680+0; DFP-0: 1680x1050 +0+0, DFP-1:NULL; DFP-0: 1600x1200
+0+0, DFP-1: 1600x1200 +1200+0; DFP-0: 1600x1200 +0+0, DFP-1:NULL; DFP-0:
1400x1050 +0+0, DFP-1: 1400x1050 +1400+0; DFP-0: 1400x1050 +0+0,
DFP-1:NULL; DFP-0: 1280x1024 +0+0, DFP-1: 1280x1024 +1280+0; DFP-0:
1280x1024 +0+0, DFP-1:NULL"

NOTE: The EDID file provided to the X server must still support the listed resolutions.

Display 45
 Creating an EDID file

To create an EDID file:

▲ Use the NVIDIA tool nvidia-settings to create an EDID file in either .bin or .txt format.

IMPORTANT: A physical display must be attached before you can use the NVIDIA tool.

TIP: You can also use the method for Windows described in Creating and applying an EDID file on page 42
and copy the EDID file to the Linux system.

Using display properties to set resolution and layout

You can use the display properties to describe the resolution, position, and orientation of one or more
displays.
You can configure each display using the following fields:
● X: The X position of the upper-left corner of the display.
● Y: The Y position of the upper-left corner of the display.
● Width: The width of the display.
● Height: The height of the display.
● Orientation: The orientation of the display. Can be one of the following values:
– 0: Landscape
– 1: Portrait
– 2: Landscape (flipped)
– 3: Portrait (flipped)

NOTE: If a field is not specified, the default value is 0.

For the display properties to be valid, the following conditions must be met:
● There must be at least one display specified.
● Display numbers must start at 1 and be sequential.
● One display must be at the origin where X=0 and Y=0.
● Each display’s width and height must be greater than 0.
● A display’s width must be greater than its height when its orientation is Landscape or Landscape
(flipped).
● A display’s height must be greater than its width when its orientation is Portrait or Portrait (flipped).
When more than one display is specified, the additional conditions must be met:
● No display can overlap another display.
● All displays must be adjacent to at least one other display. This means that all displays must be one X or
Y position away from another display along one of the display edges.
The display properties are validated during the connection attempt. If this validation fails, an error dialog box
is displayed and the connection uses the sender’s current configuration.

46 Chapter 7 Using RGS features

 For example, see the following display properties. These properties define two 1920 × 1200 displays that are
positioned side by side.
Rgreceiver.Display.1.X=0
Rgreceiver.Display.1.Y=0
Rgreceiver.Display.1.Width=1920
Rgreceiver.Display.1.Height=1200
Rgreceiver.Display.1.Orientation=0
Rgreceiver.Display.2.X=1920
Rgreceiver.Display.2.Y=0
Rgreceiver.Display.2.Width=1920
Rgreceiver.Display.2.Height=1200
Rgreceiver.Display.2.Orientation=0

Sender screen blanking

RGS Sender, by default, blanks the screen of the sender monitor (if one is connected) so that the desktop
session is not visible at the sender side.

IMPORTANT: Screen blanking is not supported if the sender is a virtual machine.

The default behavior is that the sender screen, with the exception of the cursor, blanks to black when you
start an RGS session. The sender screen un-blanks when the RGS session is ended.
See the following additional information about RGS Sender screen blanking:
● There might be a delay of up to two seconds after an RGS session is started before the sender screen is
blanked.
● If, for any reason, RGS Sender is unable to blank the sender screen, a warning dialog is displayed on the
receiver.
● If the sender is an HP workstation, then most input from any physically-connected keyboards or mice at
the sender side is blocked while screen blanking is occurring. When RGS Sender receives keyboard or
mouse input from RGS Receiver, the sender monitor enters a power-saving mode, which blanks the
cursor as a result.
● The Ctrl+Alt+Del key sequence is not blocked by RGS Sender for any physically connected keyboards at
the sender side. When this sequence is input into the sender using a physically-connected keyboard, the
Windows logon screen of the remote desktop is displayed at the receiver side in the RGS Receiver
window. The sender monitor remains blank while this occurs, but the monitor will exit its power-saving
mode, and sender keyboard input is not blocked until the logon screen is closed.
● Screen blanking is supported for a Linux-based sender using multiple monitors only if NVIDIA TwinView
is in use.
● Screen blanking can be disabled using the RGS Sender Configuration tool (see Using the RGS Sender
Configuration tool (Windows/Linux only) on page 67).

Display 47
 Input
Using touch features (Windows touch-capable devices only)
NOTE: RGS does not support touch features for Windows 7.

RGS supports the following touch features:

● Gestures—See the table below for more information.
● Virtual keyboard and virtual mouse—The virtual keyboard and virtual mouse can be accessed using
the RGS Receiver toolbar. The virtual mouse provides a visual indication of the remote cursor position,
which is normally not present in the tablet GUI. The virtual mouse is useful when precise cursor
positioning or hovering is required.

TIP: The virtual mouse can also be enabled and disabled using the 4-finger tap gesture.

● Hotkey sequence mapping—See Gestures (Windows touch-capable devices only) on page 20 for more
information.
The following table describes the gestures supported by RGS.

IMPORTANT: A press is 0.5 seconds or more, while a tap is less than 0.5 seconds.

Gesture Description

1-finger tap Left-click

1-finger double tap Double-click

1-finger press and drag Left-click and drag

2-finger tap Right-click

2-finger press and drag Right-click and drag

2-finger pinch/spread Zoom out/in

NOTE: The zoom will snap to 100% if close after you lift your fingers.

2-finger drag Pan (when zoomed in)

3-finger swipe or drag Scroll wheel

4-finger tap Enable or disable the virtual mouse

4-finger press and drag Center-click and drag

1-finger press These gestures can be customized. See Gestures (Windows touch-capable devices
only) on page 20 for more information.
1-finger swipe left

1-finger swipe right

1-finger swipe up

1-finger swipe down

3-finger tap

3-finger press

4-finger press

TIP: For a graphical demonstration of these gestures, select the Gestures panel in the RGS Receiver settings, and then select See
gestures tutorial.

48 Chapter 7 Using RGS features

 Gesture Description

NOTE: Some gestures are disabled when the virtual mouse is enabled.

Using a Wacom pen (Linux)

To use a Wacom pen for input on Linux, the correct Wacom drivers must be installed on both the sender and
the receiver. For HP ThinPro, Wacom drivers are either included in the RGS installation package or are
preinstalled on the operating system image. For all other Linux operating systems, kernel modules and X
drivers need to be compiled and installed on the both the sender and the receiver. Source code and
instructions can be found at https://sourceforge.net/projects/linuxwacom/ (in English only).
Wacom pen capability should first be tested on both the sender and the receiver independently. For Linux
operating systems other than HP ThinPro, this is most easily tested with pressure sensitive applications,
which help verify that pen events are being created instead of mouse events. For HP ThinPro, you need to
ensure only that the cursor moves with the Wacom pen.
After a Wacom pen is connected, it is usable only within the RGS Receiver window. A mouse is necessary to
interact with the RGS interface and the local desktop.

NOTE: A Wacom pen does not respect floor control in a collaboration session. Multiple users attempting to
simultaneously provide any kind of input might result in undesirable behavior.
The usage of Remote USB and the usage of a Wacom pen are mutually exclusive. To enable the usage of a
Wacom pen when Remote USB is enabled, open USB Manager in HP ThinPro and set the USB protocol to Local.

Game Mode (Windows only)

Game Mode lets you lock the cursor inside the RGS Receiver window to perform functions that rely on relative
cursor movements, such as 3D environment interaction. If Game Mode is not enabled, such interactions might
cause erratic cursor behavior.
You can set the default state of Game Mode (enabled or disabled) with the RGS Receiver Configuration tool or
Receiver Configuration File. You can toggle Game Mode on and off while RGS Receiver is in Setup Mode by
pressing the G key.

Supported keyboard layouts

All keyboard layouts and languages are supported.

Remote Audio
Remote Audio allows audio generated by the sender to play back on the speakers of the receiver.
The following sequence describes the path taken by audio during an RGS connection:
1. Software on the sender generates audio output.
2. The audio output is routed to RGS Sender using a physical or virtual audio device.
3. RGS Sender encodes and transmits the audio output to RGS Receiver on each receiver.
4. RGS Receiver decodes and sends the audio output to the audio mixer of the operating system.
5. The audio mixer of the operating system sends the audio to the default audio playback device.
6. The audio device plays the audio output on a connected audio peripheral, such as a speaker.

Remote Audio 49
 NOTE: Sounds that play through an internal speaker, such as the ToggleKeys sound on Windows, are not
captured by RGS.

For information on the audio settings in RGS Receiver, see Audio on page 22.
For Remote Audio troubleshooting tips, see Remote Audio issues on page 84.

Using Remote Audio (Windows-based sender)

On Windows, Remote Audio should work by default. If the sender has an audio device, the RGS Sender
installation process detects it. If the sender does not have an audio device (or if you disable all audio devices
prior to installation of RGS Sender), then the HP Remote Audio virtual audio device is also installed during
the RGS Sender installation process and will be used by RGS instead.

Using Remote Audio (Linux-based sender)

On Linux, some manual configuration might be required for Remote Audio depending on the audio capture
method you intend to use.
If the sender has an audio device, RGS supports two different methods of audio capture:
● PulseAudio—See PulseAudio on page 50.
● Advanced Linux Sound Architecture (ALSA)—See ALSA on page 50.
The following property specifies which audio capture method will be used (see Other global properties
on page 73 for more information):
Rgsender.Audio.Linux.RecorderApi

NOTE: Some audio device drivers might not have the capability to capture application-generated audio.

PulseAudio
Any audio device that is configured for PulseAudio can be used. PulseAudio provides a software interface
similar to the Stereo Mix capability for ALSA. PulseAudio also provides a dummy device that allows the audio
system to function when no hardware audio devices are available.
When using PulseAudio to capture audio, RGS Sender attempts to detect and connect to the monitor of the
default playback device of the sender automatically. Explicit control of the PulseAudio capture device is
available through the following property (see Other global properties on page 73 for more information):
Rgsender.Audio.Linux.DeviceName

If this property is set, RGS Sender attempts to connect to the device specified by this property. The command
pactl list is useful for determining the PulseAudio device names. To capture from a specific device,
specify the corresponding PulseAudio monitor source string (such as
alsa_output.pci-0000_00_1b.0.analog-stereo.monitor).

PulseAudio allows the user to configure and control the audio devices in the system. Changing the output
device during an RGS session results in a loss of audio. To restore audio, either reselect the original device or
stop and start the audio stream using the audio settings in RGS Receiver.

ALSA
When using the ALSA audio system to capture audio, an audio device is required to be installed on the sender
for application-generated audio to be sent to the receiver. Furthermore, the audio device installed in the
sender must have the ability to record from a control that is the mix of all audio signals. On a Windows
computer, by way of comparison, this control is often called Stereo Mix. Linux, however, does not follow a

50 Chapter 7 Using RGS features

standard naming convention for this control, hence the need to evaluate individual audio devices to
determine their suitability for use on Linux.
The audio devices on Linux are not consistent in the naming conventions of the audio controls. The RGS
Sender installer will attempt to adjust volume levels for known audio devices to allow audio to be captured.
This section describes how to adjust volume levels for the supported audio devices. This information may be
helpful for configuring audio devices that are not currently supported by the RGS Sender installer.
Volume levels can typically be adjusted through the Volume Control application. This is usually found in the
gnome panel or the system preferences menu. The Volume Control application may not show all available
volume controls. The preferences for the Volume Control application may need to be adjusted to allow access
to hidden volume controls.
The alsamixer is a command-line tool for adjusting volume. This application will not hide audio controls like
its GUI counterpart; however, it is not as intuitive. Press the h key after running alsamixer to get additional
information on how to control capture volumes.
Unsupported PCI audio devices are known to allow capture of application generated audio. The names of the
controls that need to be adjusted are not consistent. Names of controls that might need to be adjusted
include PCM, Capture, and Mix.
The device the audio is recorded from must be specified using the following property:
Rgsender.Audio.Linux.DeviceName

Run the command:

cat /proc/asound/devices

From this, you will see a list of the audio devices and it will look something like this:
0: [ 0] : control
1: : sequencer
8: [ 0- 0]: raw midi
16: [ 0- 0]: digital audio playback
17: [ 0- 1]: digital audio playback
24: [ 0- 0]: digital audio capture
32: [ 1] : control
33: : timer
48: [ 1- 0]: digital audio playback
56: [ 1- 0]: digital audio capture

Use an audio device only if it contains the word capture (device number 24 or 56 in the example above).
Between each pair of square brackets, the first number is the sound card and the second number is the mixer
device.
Use the following syntax to set the audio capture device, where <c> is the sound card number and <d> is the
mixer device number:
Rgsender.Audio.Linux.DeviceName=plughw:<c>,<d>

Using the example above, you could specify audio device number 24 like below:
Rgsender.Audio.Linux.DeviceName=plughw:0,0

You could alternatively specify audio device number 56 like below:

Remote Audio 51
 Rgsender.Audio.Linux.DeviceName=plughw:1,0

Remote Clipboard
Remote Clipboard allows you to cut, copy, and paste data between the receiver and the sender or between
two different senders.
Cutting and pasting text is supported on Windows, Linux, and Mac OS. Cutting and pasting an image is only
supported between a Windows-based sender and Windows-based receiver.
On Windows, Remote Clipboard must be enabled during both the RGS Sender and RGS Receiver installations
(see Installation on page 6).
On Linux, Remote Clipboard is installed by default.
On Windows, Linux, and Mac OS, Remote Clipboard must also be enabled in RGS Receiver (see Connection
on page 19).

TIP: Setting the logging level of RGS Receiver or RGS Sender to DEBUG enables Remote Clipboard log
information.

Remote USB (Windows/ThinPro only)

Remote USB allows a receiver’s physically-attached USB devices to be virtually attached (mounted) to the
sender. This gives the sender direct access to the USB devices, as if the devices were physically attached to it.
See the following list for information about Remote USB support:
● The sender must be Windows-based.
● The receiver can be either Windows-based or ThinPro-based.
● A receiver’s physically-attached USB devices can be collectively attached to a single sender. The devices
cannot be split between multiple senders, nor can they be collectively attached to multiple senders.
● RGS supports all four USB data transfer types (bulk, isochronous, interrupt, and control).
● USB devices that adhere to the USB 1.x or 2.x standard should work. However, webcams and devices that
are sensitive to timing might experience decreased performance, or they might not function at all. HP
recommends thoroughly testing any USB device intended for use with RGS.
● USB 1.x and USB 2.x devices are supported on USB 3.x ports, but USB 3.x devices are not supported.
● File copies might take longer due to the additional overhead of the network protocol on top of the USB
protocol.

Configuring the remoting behavior of individual USB devices (Windows only)

The remoting behavior for individual USB devices can be altered from what was set globally during
installation.

IMPORTANT: This configuration requires modifications to the Windows registry. Registry modifications
should be made with extreme caution, and you should always make a backup of the registry prior to making
any changes.

To configure the remoting behavior of a USB device:

52 Chapter 7 Using RGS features

 1. Find the vendor ID and device ID for the USB device (see Determining USB device information (Windows)
on page 54).
2. Open the Registry Editor and create the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hprpusbh
\Parameters\Device

3. Create the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hprpusbh
\Parameters\Device VID_VendorID&PID_ProductID

4. For the key you just created, create a string value named Mode.

5. Set the value of Mode to auto, local, or remote.

NOTE: If set to auto, the USB device switches its mounted location between the sender and the
receiver at the start and end of an RGS connection respectively. If set to remote, you must physically
disconnect the USB device from the receiver after the RGS session ends and then reconnect the USB
device for it to be usable on the receiver.

USB microphones
The Remote USB driver (on the receiver) supports the USB isochronous data type, which is commonly used for
streaming data such as that generated by audio and video devices. This enables certain isochronous USB
microphones to be accessed directly by the sender in the same manner as other USB devices.
To remotely attach USB microphones to the sender, either of these Remote USB Configuration settings can be
selected:
● USB devices are Remote—If selected, a USB microphone can be accessed anytime by the sender.
● USB devices are Local/Remote—If selected, how the USB microphone can be accessed by the sender
depends on when the microphone is connected to the receiver relative to establishment of the RGS
connection:
– If the microphone is connected to the receiver after establishment of an RGS connection, the
microphone will be a remote device only and can be accessed directly by the sender.

TIP: The Windows Recording devices dialog in the sender allows the user to set the default
sound recording device (microphone).

Remote USB Access Control List

RGS Sender supports an Access Control List (ACL) file that contains rules that specify whether to allow a
Remote USB connection from a USB device on the receiver side.
Each rule in the ACL file has a type of allow or deny. The rules are evaluated for each Remote USB
connection request as described below:
● If any rule indicates the USB connection should be denied, the connection is denied, regardless of any
other rule.
● If any rule indicates the USB connection should be allowed, and if there are no rules that deny the
connection, the connection is allowed.
● If no rules match at all, the connection is denied.

Remote USB (Windows/ThinPro only) 53

 The ACL file is implemented in XML format and is accompanied by an XSD (XML Schema Definition) file that
defines the XML elements. The default ACL file hprDefaultUsbAcl.xml and the XSD file
hprUsbAcl.xsd are both in the RGS Sender installation directory.

TIP: You can specify different files using the RGS Sender Configuration tool (see Using the RGS Sender
Configuration tool (Windows/Linux only) on page 67).

The default ACL file contains the following contents, which allows all USB connections to be made:
<hprUsbAcl> <ruleset> <rule type="allow"> <name>Allow all USB devices (HP
default)</name> </rule> </ruleset></hprUsbAcl>

Rules can contain the filters described in the following table.

TIP: See hprUsbAcl.xsd for examples of using filters.

Filter Description

bDeviceClass The device class

bDeviceSubclass The device subclass

bDeviceProtocol The device protocol

idVendor The vendor ID

idProduct The product ID

bcdDevice The device version number

manufacturer The manufacturer name

product The product name

serialNumber The product serial number

peerAddress The IP address of the receiver

group The domain group of the user logged on to the receiver

IMPORTANT: Filtering by manufacturer, product, or serialNumber is not reliable because the manufacturer is not required
to fill in those values.

Determining USB device information (Windows)

To determine USB device information:
1. Open Device Manager and find the USB device under Universal Serial Bus controllers.
2. Double-click the USB device, and then select the Details tab in the window that appears.
3. Determine the vendor ID, product ID, class, subclass, and protocol.
a. Select Hardware Ids from the drop-down menu. The vendor ID and product ID are displayed in the
following format:
USB\VID_<vendor ID>&PID_<product ID>

In the below example, the vendor ID is 1234 and the device ID is 5678:

54 Chapter 7 Using RGS features

 USB VID_1234&PID_5678

b. Select Compatible Ids from the drop-down menu. The class, subclass, and protocol are
represented by numerical codes and are displayed in the following format:
USB\Class_<class code>&SubClass_<subclass code>&Prot_<protocol
code>

In the below example, the class code is 08, the subclass code is 06, and the protocol code is 50:
USB Class_08&SubClass_06&Prot_50

Determining USB device information (Linux)

To determine USB device information, use an open source program named USBView, which is available at
http://sourceforge.net/projects/usbview.

Enabling Remote USB on HP ThinPro

Remote USB can be enabled for RGS Receiver on HP ThinPro if the sender is Windows-based.
To enable Remote USB on HP ThinPro:
1. In HP ThinPro, open the USB Manager and set the USB protocol to RGS.
2. Restart the thin client.
3. Ensure that Enable remote USB is enabled in RGS Receiver.

Directory Mode
Directory Mode lets you connect to multiple senders simultaneously from a single receiver. When you start
RGS Receiver in Directory Mode, it looks for a directory file containing user names and computer names. RGS
Receiver reads this file and attempts to connect to each specified sender automatically.
The default directory file is directory.txt in the RGS Receiver installation directory.

NOTE: This file contains examples that are commented out using the # character.

Directory file format

The directory file is often a common file for a group, department, organization, or an entire company. The
directory file can manage and administer the senders for any number of users. HP recommends that you save
the directory file on a readily-accessible network file share or mapped drive so it can be shared by multiple
receivers.
The directory file is a text file with the following format for each user:
<domain name> <user name> <computer name> [<computer name> ...]

The domain name of a Windows-based sender depends on the environment. For a domain account, using the
example worldwide\user1, the domain name used for Directory Mode would be worldwide.

The following example directory file specifies the senders for user1 and user2 in a domain account
environment:
worldwide user1 RC_1 RC_2 RC_3
worldwide user2 RC_4 RC_5 RC_6

Directory Mode 55
 For a local account, using the example user1_computer\user1, the domain name used for Directory
Mode would be user1_computer.

The following example directory file specifies the senders for user1 and user2 in a local account environment:
user1_computer user1 RC_1 RC_2 RC_3
user2_computer user2 RC_4 RC_5 RC_6

For Linux-based senders, use UNIX as the domain name.

The domain name does not apply when using the directory file for Linux users. Instead, use the keyword
UNIX in place of the domain name. For example:
UNIX user1 RC_1 RC_2 RC_3

If the user name contains white-space characters, the name can be enclosed in double-quotes as shown
below:
domain1 "user1 user" RC_1 RC_2 RC_3
domain1 "user2 user" RC_4 RC_5 RC_6

Starting RGS Receiver in Directory Mode (Windows)

NOTE: Before attempting a connection in Directory Mode for the first time, HP recommends that you first
verify that RGS can connect to each computer individually.

▲ Windows 7: Select Start, select All Programs, select HP, select HP Remote Graphics Software, and then
select HP RGS Receiver Directory Mode.
Windows 8.1: Select the HP RGS Receiver Directory Mode tile on the Start screen.
Windows 10: Select Start , type RGS, and then select HP RGS Receiver Directory Mode from the search
results.
Alternately, RGS Receiver can be started in Directory Mode on the command line, using either of the following:
rgreceiver.exe -directory <file name>
rgreceiver.exe -directory

If a file name is specified after -directory, RGS Receiver uses that file as the directory file. If no file name is
specified, you are prompted to specify the path and name of the directory file.
In Directory Mode, RGS Receiver displays the name of the directory file. The Change button enables you to
specify a different directory file. The Connect All button is used to establish a connection to the senders listed
in the directory file.
After clicking Connect All, you’ll need to independently authenticate and log into each sender.
To bring a specific RGS Receiver window to the front:
1. Enable Setup Mode using the hotkey sequence (see Setup Mode on page 18).
2. Press Tab to open the RGS Receiver window selector, and then select the desired RGS Receiver window.

Starting RGS Receiver in Directory Mode (Mac OS)

▲ Run either of the following commands on the command line:
open -a "HP RGS Receiver" --args -directory Filename

56 Chapter 7 Using RGS features

open -a "HP RGS Receiver" --args -directory

If a file name is specified after -directory, RGS Receiver uses that file as the directory file. If no file
name is specified, you are prompted to specify the path and name of the directory file.

Directory Mode 57
 8 Configuration tools and properties

On Windows and Linux, RGS Receiver and RGS Sender each include a configuration tool that allows you to
modify some of the more advanced RGS settings. Most of the options in the configuration tools correspond to
one of the properties in the rgreceiverconfig and rgsenderconfig files respectively.

On Mac OS, properties must be set manually by editing the file /Library/Application Support/HP/
rgreceiverconfig.

This chapter discusses the following topics:

● RGS Receiver setting override hierarchy
● Using the RGS Receiver Configuration tool (Windows and Linux Only)
● RGS Sender setting override hierarchy
● Using the RGS Sender Configuration tool (Windows/Linux only)
● Setting RGS properties manually
● Other properties

NOTE: When settings are changed using the configuration tools, the process described in Setting property
values in a configuration file on page 73 is automated. Manual editing of the configuration files is not
necessary unless you want to add or modify properties that do not have a corresponding option in one of the
configuration tools, such as the per-session properties of RGS Receiver.
See Setting RGS properties manually on page 72 and Other properties on page 73 for more information.

RGS Receiver setting override hierarchy

When an option’s setting is changed using the RGS Receiver Configuration tool (or by manually editing the
properties in the rgreceiverconfig file), the new setting overrides any setting for that option that was
previously persisted when RGS Receiver was last closed. However, the setting can be further overridden on
the command line or using the RGS Receiver settings (if the same option is available).
In the following hierarchy, settings configured using methods higher on the list override settings configured
using methods lower on the list (with 1 being the highest and 5 being the lowest).
1. Settings configured in RGS Receiver
2. Settings configured on the command line
3. Settings configured using the RGS Receiver Configuration tool (or by manually editing the properties in
the rgreceiverconfig file)

4. Settings that were persisted the last time RGS Receiver was closed
5. Default settings

58 Chapter 8 Configuration tools and properties

Using the RGS Receiver Configuration tool (Windows and Linux
Only)
To use the RGS Receiver Configuration tool:
1. Navigate to the RGS Receiver installation directory, and start the tool:
● On Windows, run the following executable:
receiverConfigApp.exe

● On Linux, execute the following command:

./receiverconfigapp.sh

2. Configure options as desired.

NOTE: See the tables in the following sections for descriptions of each of the options.

3. Select Save to save your changes.

TIP: To restore all default RGS Receiver Configuration settings, make sure RGS Receiver is not running, and
then select Restore to default in the lower-left corner of the RGS Receiver Configuration tool. Alternatively,
uninstalling and then reinstalling RGS Receiver restores all default settings.

General
The following table describes the options available in the General panel of the RGS Receiver Configuration
tool. The corresponding property in the rgreceiverconfig file is noted for reference.

Option Description

Enable borders on the Receiver window Enables borders on the RGS Receiver window.

Configuration file property (Windows/Linux only):

Rgreceiver.IsBordersEnabled

Snap the Receiver window when close to the edge When enabled, the RGS Receiver window will snap when close to the top or left
of the screen edge of the screen.

Configuration file property (Windows/Linux only):

Rgreceiver.IsSnapEnabled

Enable the Receiver window Toolbar Enables the RGS Receiver toolbar.

Configuration file property (Windows/Linux only):

Rgreceiver.IsMenubarEnabled

Display a warning that disconnecting from RGS When enabled, RGS Receiver will display a warning that disconnecting an RGS
while logged in will not log the user out of the connection will not automatically log them out of the sender.
remote system
Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.IsDisconnectWarningEnabled

Network disruption warning color Use the Color and Transparency controls to set the color that overlays the RGS
Receiver window when RGS Receiver detects a network disruption.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.ConnectionWarningColor

Using the RGS Receiver Configuration tool (Windows and Linux Only) 59
 Option Description

Enable RGS to communicate mouse cursor snaps When enabled, mouse cursor snaps (such as to the default button of a dialog
box) will be communicated by RGS.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.IsMouseSyncEnabled

Number of recent remote connections listed Sets the number of recent remote connections to list in RGS Receiver.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.MaxSenderListSize

File used for Directory Mode Specifies the file to use for Directory Mode.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Directory

Always prompt for the domain, user name, and When enabled, RGS Receiver will always prompt for the domain, user name, and
password when establishing a connection password when establishing a connection.

Configuration file property (Windows/Linux only):

Rgreceiver.IsAlwaysPromptCredentialsEnabled

Certificate Verification Failure Policy Specifies what RGS Receiver does if the verification of the sender certificate fails.
Select Accept, Prompt to accept, or Deny.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Network.Certificate.VerificationPolicy={Acce
pt | Prompt to accept | Deny}

Allow user to modify Certificate Verification Failure Enables the user to change the Certificate Verification Failure Policy setting.
Policy
Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Network.Certificate.VerificationPolicy.IsMut
able={0 | 1}

Allow user to set whether the Remote Clipboard is When enabled, a user can modify the Enable remote clipboard setting in RGS
enabled Receiver .

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Clipboard.IsMutable

Enable Remote Clipboard by default Enables Remote Clipboard by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Clipboard.IsEnabled

Remote Clipboard filters IMPORTANT: This property is for advanced users only. It should only be
changed from its default value if Remote Clipboard does not support the
clipboard format required by your application.

The Selected filters window specifies the clipboard formats that are allowed to
be transferred using Remote Clipboard. By default, all filters are selected, but
filters can be removed by moving them to the Available filters window.

NOTE: For more information about clipboard formats, go to

http://msdn2.microsoft.com/en-us/library/ms649013.aspx.

Configuration file property (Windows only):

Rgreceiver.Clipboard.FilterString

60 Chapter 8 Configuration tools and properties

Image and Display
The following table describes the options available in the Image and Display panel of the RGS Receiver
Configuration tool. The corresponding property in the rgreceiverconfig file is noted for reference.

Option Description

Enable Advanced Video Compression on Sender Enables Advanced Video Compression by default.

Configuration file property (Windows/Linux only):

Rgreceiver.ImageCodec.IsH264Enabled

Advanced Video Compression encoding Sets whether Advanced Video Compression encoding should be handled by the
sender’s GPU or CPU.

Configuration file property (Windows/Linux only):

Rgreceiver.ImageCodec.UseGPU

Maximum number of cores Sets the maximum number of CPU cores on the receiver that can be used for
decoding.

NOTE: This option is not available if Advanced Video Compression is enabled.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Decoder.ThreadPoolSize

Increase text rendering quality Improves image quality for images containing significant amounts of text or
lines.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.ImageCodec.IsBoostEnabled

Enable image quality slider When enabled, the image quality slider can be adjusted by a user, either in RGS
Receiver or on the RGS Receiver toolbar.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.ImageCodec.IsMutable

Image Quality by default Sets the default image quality (from 0 to 100).

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.ImageCodec.Quality

Enable adaptive image quality by default When enabled, RGS will use the Adaptive image quality settings by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Experience.Mode

Minimum image quality Sets the default value for the Minimum image quality setting.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Experience.MinImageQuality

Target update rate Sets the default value for the Target update rate setting.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Experience.MinUpdateRate

Max number of image update requests This property provides performance optimization in high-latency network
environments by setting the maximum number of image updates RGS Sender
can send across the network without hearing back from RGS Receiver. Increasing

Using the RGS Receiver Configuration tool (Windows and Linux Only) 61
 Option Description

this value might help increase the frame rate at the expense of increased
network bandwidth consumption.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.MaxImageUpdateRequests

Force full screen image updates Enables the Force full screen image updates option in RGS Receiver by default.

Configuration file property (Windows/Linux only):

Rgreceiver.IsGlobalImageUpdateEnabled

Set Sender display(s) to match Receiver display(s) Enables the Set Sender display(s) to match Receiver display(s) option in RGS
by default Receiver by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.IsMatchReceiverResolutionEnabled

NOTE: This property is mutually exclusive with

Rgreceiver.UseDisplayProperties.

NOTE: This property cannot be used when any

Rgreceiver.Session.<n>.VirtualDisplay.IsPreferredResolu
tionEnabled property is enabled or any per-session display properties are
specified.

Enable Match Receiver display layout by default Enables the Match Receiver display layout option in RGS Receiver by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.IsMatchReceiverPhysicalDisplaysEnabled

NOTE: This property is enabled by default.

Set Sender display(s) to match display properties Enables the Set Sender display(s) to match display properties option in RGS
by default Receiver by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.UseDisplayProperties

NOTE: This property is mutually exclusive with

Rgreceiver.IsMatchReceiverResolutionEnabled.

NOTE: This property cannot be used when any

Rgreceiver.Session.<n>.VirtualDisplay.IsPreferredResolu
tionEnabled property is enabled or any per-session display properties are
specified.

Audio
The following table describes the options available in the Audio panel of the RGS Receiver Configuration tool.
The corresponding property in the rgreceiverconfig file is noted for reference.

Option Description

Allow user to modify audio settings When enabled, a user can modify the audio settings in RGS Receiver .

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Audio.IsMutable

Enable Remote Audio by default Enables Remote Audio by default.

62 Chapter 8 Configuration tools and properties

 Option Description

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Audio.IsEnabled

Enable stereo audio by default Enables stereo audio by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Audio.IsInStereo

Audio quality Sets the default audio quality.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Audio.Quality

Only play audio from current Receiver window When enabled, audio will play only from the RGS Receiver window that has
focus. When disabled, audio from all RGS Receiver windows will be combined.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Audio.IsFollowsFocusEnabled

Network
The following table describes the options available in the Network panel of the RGS Receiver Configuration
tool. The corresponding property in the rgreceiverconfig file is noted for reference.

Option Description

Allow user to modify network timeout settings When enabled, a user can modify the network settings in RGS Receiver .

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Network.Timeout.IsMutable

Enable the warning dialog for when the RGS Enables the warning dialog for when the RGS connection is about to time out
connection is about to time out due to the inability to contact RGS Sender.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Network.Timeout.IsGuiEnabled

Error timeout (seconds) Sets the time in seconds that RGS Receiver will wait before ending the
connection after failing to detect RGS Sender.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Network.Timeout.Error

Warning timeout (seconds) Sets the time in seconds that RGS Receiver will wait before displaying a warning
dialog to the local user after failing to detect RGS Sender.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Network.Timeout.Warning

Dialog timeout (seconds) Sets the time in seconds that RGS Receiver will wait for a response to a dialog
being displayed on the sender (such as an authentication dialog).

NOTE: The request will be canceled if there is no response.

Configuration file property (Windows/Linux/Mac OS):

Using the RGS Receiver Configuration tool (Windows and Linux Only) 63
 Option Description

Rgreceiver.Network.Timeout.Dialog

RGS Sender network port Specifies the port to use for communication between RGS Receiver and RGS
Sender.

IMPORTANT: This setting must match the port setting on RGS Sender.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Network.Port

HP Velocity
The following table describes the options available in the HP Velocity panel of the RGS Receiver Configuration
tool. The corresponding property in the rgreceiverconfig file is noted for reference.

NOTE: See HP Velocity documentation for more information about HP Velocity settings.

Option Description

Enable HP Velocity Enables HP Velocity.

Configuration file property:

Rgreceiver.Network.HPVelocity.Enabled

Operational Mode Sets whether HP Velocity should correct network loss (Active Mode) or just monitor it
(Monitor Mode).

Configuration file property:

Rgreceiver.Network.HPVelocity.LiveUdpMode

Target loss rate (10k packet sample) Sets the amount of network loss that HP Velocity will tolerate before adding packet-
protection redundancy to the data flow.

Configuration file property:

Rgreceiver.Network.HPVelocity.LiveUdpTargetLossRate

Level of congestion control Sets the level of congestion control, where Standard handles the effects of a high-latency
network and Friendly uses the standard TCP-like congestion-control algorithm.

Configuration file property:

Rgreceiver.Network.HPVelocity.LiveUdpCongestionControlAlgorithm

USB (Windows / ThinPro only)

The following table describes the options available in the USB panel of the RGS Receiver Configuration tool.
The corresponding property in the rgreceiverconfig file is noted for reference.

Option Description

Allow user to modify Remote USB settings When enabled, a user can modify the Remote USB settings in RGS Receiver .

Configuration file property:

Rgreceiver.Usb.IsMutable

Enable Remote USB by default Enables Remote USB by default.

64 Chapter 8 Configuration tools and properties

 Option Description

Configuration file property:

Rgreceiver.Usb.IsEnabled

USB active session Specifies which sender to attach USB devices to for Directory Mode.

Configuration file property:

Rgreceiver.Usb.ActiveSession

Hotkeys
The following table describes the options available in the Hotkeys panel of the RGS Receiver Configuration
tool. The corresponding property in the rgreceiverconfig file is noted for reference.

Option Description

Allow user to modify hotkey settings When enabled, a user can modify the hotkey settings in RGS Receiver .

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Hotkeys.IsMutable

Enable the Send Ctrl+Alt+End key sequence as Enables the Send CTRL-ALT-END key sequence as CTRL-ALT-DEL option in RGS
Ctrl+Alt+Del option by default Receiver by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Hotkeys.IsSendCtrlAltEndAsCtrlAltDeleteEnabled

Process a Ctrl+Alt+Delete sequence on both the When enabled, both the receiver and the sender will process a Ctrl+Alt+Delete
local and remote computers sequence. When disabled, only the receiver will process a Ctrl+Alt+Delete sequence.

Configuration file property (Windows only):

Rgreceiver.Hotkeys.IsCtrlAltDeletePassThroughEnabled

Enable the Setup Mode hotkey sequence Enables the Setup Mode hotkey sequence.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Hotkeys.IsSetupModeEnabled

Setup Mode sequence Specifies the Setup Mode hotkey sequence.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Hotkeys.SetupModeSequence

Enable the Send First Key option by default Enables the Send First Key option in RGS Receiver by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Hotkeys.IsSendFirstKeyInSequenceEnabled

Enable the Key Repeat option by default Enables the Key Repeat option in RGS Receiver by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Hotkeys.IsKeyRepeatEnabled

Enable Game Mode Enables Game Mode functionality. To toggle Game Mode, press the G key while the
RGS Receiver is in Setup Mode.

Configuration file property (Windows only):

Using the RGS Receiver Configuration tool (Windows and Linux Only) 65
 Option Description

Rgreceiver.Hotkeys.IsGameModeEnabled

Logging
The following table describes the options available in the Logging panel of the RGS Receiver Configuration
tool. The corresponding property in the rgreceiverconfig file is noted for reference.

Option Description

Allow user to modify logging settings When enabled, a user can modify the logging settings in RGS Receiver.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Log.IsMutable

Enable RGS Receiver logging by default Enables logging for RGS Receiver by default.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Log.IsFileLoggerEnabled

Log Level Sets the lowest level of output to log. The specified level and anything more
serious will be logged in the RGS Receiver log file.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Log.Level

Log file path Specifies the path to the RGS Receiver log file.

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Log.Filename

Max logfile size (KB) Sets the maximum size the RGS Receiver log file can be in kilobytes (KB).

Configuration file property (Windows/Linux/Mac OS):

Rgreceiver.Log.MaxFileSize

Activation
The following table describes the options available in the Activation panel of the RGS Receiver Configuration
tool. The corresponding property in the rgreceiverconfig file is noted for reference.

Option Description

Use a proxy server when activating RGS Advanced Enables the use of a proxy server for activation of RGS Advanced Features.
Features
Configuration file property:

Rgreceiver.Network.ProxyEnabled

Proxy server address Specifies the proxy server address to use for activation of RGS Advanced
Features.

Configuration file property:

Rgreceiver.Network.ProxyAddress

Proxy port Specifies the proxy server port to use for activation of RGS Advanced Features.

66 Chapter 8 Configuration tools and properties

 Option Description

Configuration file property:

Rgreceiver.Network.ProxyPort

RGS Sender setting override hierarchy

To override default settings in RGS Sender:
▲ Use the RGS Sender Configuration tool or manually edit the properties in the rgsenderconfig file.

Using the RGS Sender Configuration tool (Windows/Linux only)

To use the RGS Sender Configuration tool:
1. Navigate to the RGS Sender installation directory, and start the tool:
● On Windows, run the following executable:
senderConfigApp.exe

● On Linux, execute the following command:

./senderconfigapp.sh

2. Configure options as desired.

NOTE: See the tables in the following sections for descriptions of each of the options.

3. Select Save to save your changes.

TIP: To restore all default RGS Sender Configuration settings, make sure the RGS Sender service is stopped,
and then select Restore to default in the lower-left corner of the RGS Sender Configuration tool. Alternatively,
uninstalling and then reinstalling RGS Sender restores all default settings.
NOTE: Sender authentication settings can also be changed via the command line. When the tool is used
with command line arguments, the tool's GUI is not displayed. See Authentication (Windows only) on page 68
for details.

General
The following table describes the options available in the General panel of the RGS Sender Configuration tool.
The corresponding property in the rgsenderconfig file is noted for reference.

Option Description

End the RGS session and disconnect all When enabled, RGS Sender will end the RGS connection and disconnect all
collaborators when the primary user logs out collaborators when the primary user logs out.

NOTE: On Linux, the RGS connection is always ended when the primary user
logs out.

Configuration file property (Windows only):

Rgsender.IsDisconnectOnLogoutEnabled

Enable session reconnection after logout or fast Enables session reconnection after logout or Fast User Switching
user switching.
Configuration file property (Windows only):

RGS Sender setting override hierarchy 67

 Option Description

Rgsender.IsReconnectOnConsoleDisconnectEnabled

Enable monitor blanking on Sender when a remote When enabled, the sender’s screen will blank and its keyboard and mouse will
user connects disable when a remote user connects.

Configuration file property (Windows/Linux):

Rgsender.IsBlankScreenAndBlockInputEnabled

Enable Remote Audio Enables Remote Audio.

Configuration file property (Windows/Linux):

Rgsender.Audio.IsEnabled

Enable Remote Clipboard Enables Remote Clipboard.

Configuration file property (Windows/Linux):

Rgsender.Clipboard.IsEnabled

Authentication (Windows only)

The Authentication panel of the RGS Sender Configuration tool can be used to choose between standard
authentication, Easy Login, or Single Sign-on.

NOTE: This panel replaces the RGS Admin tool previously included with RGS Sender on Windows.
TIP: Authentication settings can also be changed via the command line. The following commands are
supported:
Enable Standard Authentication: senderConfigApp.exe –enableStandardLogin
Enable Single Sign-on: senderConfigApp.exe -enableSSO
Enable Easy Login: senderConfigApp.exe -enableEasyLogin
Display the current selected method: senderConfigApp.exe –status
Display usage message: senderConfigApp.exe -h

Image and Display

The following table describes the options available in the Image and Display panel of the RGS Sender
Configuration tool. The corresponding property in the rgsenderconfig file is noted for reference.

Option Description

Preferred display methods Sets the order of methods to detect image changes. If a method is not currently
supported with the system, the next method in the list will be tried. The
available methods are as follows:

● GPU—Uses the GPU hardware to quickly compare one full screen to a

previous full screen

● ChangeList—Uses the RGS mirror-driver on Windows and the RGS X

server extension on Linux to detect display changes

● Comparitron—Uses the system's CPU to compare one full screen to a

previous full screen

NOTE: This option has no effect if Advanced Video Compression is enabled.

68 Chapter 8 Configuration tools and properties

 Option Description

Configuration file property (Windows/Linux):

Rgsender.PreferredDisplayMethods

Maximum number of cores Sets the maximum number of CPU cores on the sender that can be used for
encoding.

Configuration file property (Windows/Linux):

Rgsender.Encoder.ThreadPoolSize

Maximum image update rate Sets the maximum number of image updates per second. If set to 0, the update
rate will be unlimited.

Configuration file property (Windows/Linux):

Rgsender.MaxImageUpdateRate

Image codec Sets the order of codecs to use for all transmitted image data. If a codec is not
currently supported with the system, the next codec in the list will be tried. The
available codecs are as follows:

● HP3—This codec has been the default since RGS 5.0.

● Lossless JPEG-LS—This codec is mathematically lossless.

NOTE: This option has no effect if Advanced Video Compression is enabled.

Configuration file property (Windows/Linux):

Rgsender.ImageCodec.Preferred

Network
The following table describes the options available in the Network panel of the RGS Sender Configuration
tool. The corresponding property in the rgsenderconfig file is noted for reference.

Option Description

Error timeout (seconds) Sets the time in seconds that RGS Sender will wait before ending the
connection after failing to detect RGS Receiver.

Configuration file property (Windows/Linux):

Rgsender.Network.Timeout.Error

Listen for RGS connections on all network interfaces When enabled, RGS Sender will listen for connections on all network
interfaces.

Configuration file property (Windows/Linux):

Rgsender.Network.IsListenOnAllInterfacesEnabled

Listen to a specific network interface Specifies which network interfaces RGS Sender will listen for
connections on.

See Sender network interface binding on page 81 for more information

on how to determine the value that corresponds with each network
interface.

NOTE: This option is not available if the Listen for RGS connections on
all network interfaces option is enabled.

Configuration file property (Windows/Linux):

Rgsender.Network.Interface.<n>.IsEnabled

Using the RGS Sender Configuration tool (Windows/Linux only) 69

 Option Description

NOTE: If setting the property manually, replace <n> with the number
of the network interface.

Listen to a specific range of IP addresses Specifies the range of IP addresses that RGS Sender will listen for
connections on. A network interface must be enabled using the Listen
to a specific network interface option, and its IP address must be in the
specified range.

NOTE: This option is not available if the Listen for RGS connections on
all network interfaces option is enabled.

Configuration file property (Windows/Linux):

Rgsender.Network.AllowIpAddressSubnet

RGS Sender network port Specifies the port to use for communication between RGS Sender and
RGS Receiver.

IMPORTANT: This setting must match the port setting on RGS

Receiver.

Configuration file property (Windows/Linux):

Rgsender.Network.Port

HP Velocity
The following table describes the options available in the HP Velocity panel of the RGS Sender Configuration
tool. The corresponding property in the rgsenderconfig file is noted for reference.

NOTE: See HP Velocity documentation for more information about HP Velocity settings.

Option Description

Enable HP Velocity Enables HP Velocity.

Configuration file property (Windows/Linux only):

Rgsender.Network.HPVelocity.Enabled

USB
The following table describes the options available in the USB panel of the RGS Sender Configuration tool. The
corresponding property in the rgsenderconfig file is noted for reference.

Option Description

ACL file name (XML) Specifies the name of the XML file that implements the Remote USB Access Control
List (ACL).

Configuration file property (Windows/Linux only):

Rgsender.Usb.Acl.RulesetPath

ACL schema file (XSD) Specifies the name of the schema file that accompanies the Remote USB XML file.

Configuration file property (Windows/Linux):

70 Chapter 8 Configuration tools and properties

 Option Description

Rgsender.Usb.Acl.SchemaPath

Amount of time that the RGS Sender will wait Sets the amount of time in milliseconds that RGS Sender will wait before
before disconnecting all USB devices if the disconnecting all USB devices if the USB ACL file disappears or becomes inaccessible.
USB ACL file becomes inaccessible
(milliseconds) NOTE: If the file is restored prior to expiration of the timeout period, the USB
devices remain connected.

Configuration file property (Windows/Linux):

Rgsender.Usb.Acl.RulesetErrorTimeout

Collaboration
The following table describes the options available in the Collaboration panel of the RGS Sender
Configuration tool. The corresponding property in the rgsenderconfig file is noted for reference.

Option Description

Display list of users connected to the remote Enables the collaboration notification dialog.
computer
IMPORTANT: This option should normally remain enabled. When disabled,
neither remote users nor local users are notified who is participating in a
collaboration session. The warning dialog that is displayed when the sender is
unable to blank its monitor is also prevented from being displayed.

Configuration file property (Windows/Linux):

Rgsender.IsCollaborationNotificationEnabled

Automatically give permission for authorized When enabled, collaborators will always be accepted without having to be
collaborators to join the session authorized by the primary user.

Configuration file property (Windows/Linux):

Rgsender.Collaboration.AlwaysAcceptCollaborators

Collaboration request timeout (milliseconds) Sets the amount of time in milliseconds that the collaboration authentication
dialog is shown before the request is denied automatically.

NOTE: Set the value to be equal to or less than

Rgreceiver.Network.Timeout.Dialog for all collaborating receivers.
See Network on page 63 for more information.

Configuration file property (Windows/Linux):

Rgsender.CollabUI.Dialog.Timeout

Delay before another user can take floor control Sets the delay in milliseconds after the active user stops making inputs before
when active user stops giving input another user can take control of the floor in a collaboration session. The value
can range from 500 milliseconds (0.5 seconds) to 15000 milliseconds (15
seconds).

Configuration file property (Windows/Linux):

Rgsender.RequestFloorControlTime

Logging
The following table describes the options available in the Logging panel of the RGS Sender Configuration tool.
The corresponding property in the rgsenderconfig file is noted for reference.

Using the RGS Sender Configuration tool (Windows/Linux only) 71

 Option Description

Log Level Sets the lowest level of output to log. The specified level and anything more
serious will be logged in the RGS Sender log file.

Configuration file property (Windows/Linux/Mac OS):

Rgsender.Log.Level

Log file path Specifies the path to the RGS Sender log file.

Configuration file property (Windows/Linux/Mac OS):

Rgsender.Log.Filename

Max logfile size (KB) Sets the maximum size of the RGS Sender log file (in kilobytes).

Configuration file property (Windows/Linux/Mac OS):

Rgsender.Log.MaxFileSize

Diagnostics
The Diagnostics panel of the RGS Sender Configuration tool can be used to detect potential issues that might
prevent a remote connection.

Certificates
The Certificates panel of the RGS Sender Configuration tool provides information about the self-signed
certificate generated by the RGS Sender.

Section Description

File Location Identifies the file location of the certificate used by the RGS Sender.

Expiration Identifies the expiration date of the certificate by the RGS Sender.

Fingerprint Identifies the SHA256 fingerprint of the certificate being used by the RGS
Sender.

Setting RGS properties manually

Property syntax
The following example shows the RGS property syntax:
Rgreceiver.Network.Timeout.Warning=10000

In this example, the name of the property is Rgreceiver.Network.Timeout.Warning, and the value
of the property is 10000. This setting specifies that RGS Receiver will wait 10,000 milliseconds (10 seconds)
before displaying a warning dialog that indicates that it is no longer able to communicate with RGS Sender.
This particular setting is duplicated in the Network panel of the RGS Receiver settings.
A property could also be set to an empty value like in the following example:
Rgreceiver.Browser.Name=

Properties with empty values initialize as follows:

72 Chapter 8 Configuration tools and properties

 ● If the value of the property is of type string, the value will be set as an empty string.
● If the value of the property is of type int, int vector, or bool, the value will be set to 0.

IMPORTANT: No user notification is provided if a property name is misspelled, and the property will not take
effect. If you specify a property in a configuration file or on the command line and it does not take effect,
verify that the property name is spelled correctly (including uppercase and lowercase usage).

Setting property values in a configuration file

RGS property values can be set in a configuration file. The Receiver configuration file is named
rgreceiverconfig and the Sender configuration file is named rgsenderconfig. On Windows, the files
are located in the RGS Receiver or the RGS Sender installation directory. On Linux, the files are located
in /etc/opt/hpremote/rgreceiver or /etc/opt/hpremote/rgsender. On Mac OS, the
rgreceiverconfig file is located in /Library/Application Support/HP/rgreceiver.

The configuration files contain one property per line. All properties in the configuration files are initially
commented out with the # character. To set a property in a configuration file, first delete the # character
preceding the property name, and then set the property to the desired value. For RGS Receiver, once a
property is uncommented in the configuration file, the property's setting is persisted when RGS Receiver is
closed.

IMPORTANT: After an RGS Receiver property is persisted, commenting out the property in the configuration
file again will not reset its value to default. To reset a value to default, set the property back to its default
value in the configuration file and leave the line uncommented.
NOTE: If a property is listed more than once, the value of the last entry is used.
NOTE: RGS properties set in a configuration file might not take effect until the computer is restarted.

Setting property values on the command line

Property values for RGS Receiver on Windows and Linux, and for RGS Sender on Windows, can be set on the
command line. See RGS Receiver command-line options on page 24 and RGS Sender command-line options
(Windows) on page 25 for examples.

NOTE: Per-session property values cannot be set on the command line.

Other properties
This section describes the RGS properties that do not have a corresponding option in the configuration tools
and can only be set via the configuration file or on the command line.

Other global properties

Property Description

Rgreceiver.Smartcard.IsEnabled When enabled, the receiver uses smart card redirection with
senders that have smart card redirection installed and enabled.

Rgsender.Smartcard.IsEnabled When enabled and smart card redirection is installed, the receiver
is allowed to use smart card redirection.

Rgreceiver.IsSendCtrlLeftMouseClickAsRightMou NOTE: Mac OS only

seClickEnabled
When enabled, if you simultaneously press and hold Ctrl and click
the left mouse button, the combination is translated to a right-
click and sent to the sender.

Other properties 73
 Property Description

When disabled, if you simultaneously press and hold Ctrl and click
the left mouse button, the combination is sent to the sender with
no modification.

Rgreceiver.Experience.IsMutable When enabled, a user can modify the settings under the
Experience heading in RGS Receiver.

Rgreceiver.Audio.Linux.DeviceName NOTE: Linux only

This property specifies the name of the audio device that is to be

used.

Rgreceiver.Registration.ServerAddresses IMPORTANT: This setting should not be modified unless

instructed by HP.

Specifies the URL of the HP servers used for activation of RGS

Advanced Features.

Rgreceiver.Touch.IsNoDelayModeEnabled NOTE: Windows only

When enabled, there will be no delay when dragging using touch

input. However, most customizable gestures will not work except
for the press gestures. Most default gestures like pinch (zoom), 2-
finger swipe (pan) and 3-finger swipe (scroll) will still work.

Property Description

Rgsender.ConsoleLogonTimeout This property sets the time in seconds to wait for a system login
event to complete. If the login does not occur within this limit, the
sender will be shut down.

Rgsender.IsClassicEasyLogonEnabled For Windows, this property enables multiple users to connect to a

locked desktop before logon. For Linux, this property enables
Easy Login.

Rgsender.Audio.Linux.DeviceName NOTE: Linux only

This property specifies the name of the audio device that is to be

used.

Rgsender.Audio.Linux.RecorderApi NOTE: Linux only

If set to pulse (the default), audio is captured using PulseAudio.

If set to alsa, audio is captured using the ALSA audio system.

Rgsender.Audio.Linux.IsVolumeMonitorEnabled NOTE: Linux only

When enabled, RGS Sender tracks volume changes on the sender

side, and RGS Receiver adjusts its volume level automatically in
response.

Rgsender.PreferredLicenseOrder This property sets the preferred order in which RGS will look for
each license type.

Rgsender.Compatibility.Displays.ConfigureVmwa NOTE: For VMware® with a Windows guest operating system

reDisplaysForBestPerformance only

When enabled, this property disables the VMware SVGA 3D display

at the start of an RGS connection, enables any available NVIDIA
displays, and forces the GPU display method to be used.

74 Chapter 8 Configuration tools and properties

Property Description

NOTE: If this property is enabled, you cannot access any

VMware virtual machines via the VMware vSphere® console,
because that function requires the VMware SVGA 3D display. To
re-enable the VMware SVGA 3D display when an RGS connection
ends, use the property
Rgsender.Compatibility.Displays.ReEnableVmwar
eDisplaysOnRGSDisconnect.

The VMware SVGA 3D display can also be re-enabled by logging

out of Windows. This ensures that the vSphere console is
accessible when no users are logged on.

Rgsender.Compatibility.Displays.ReEnableVmwar NOTE: For VMware with a Windows guest operating system only
eDisplaysOnRGSDisconnect
When enabled, this property causes the VMware SVGA 3D display
to be re-enabled when an RGS connection ends. This allows you to
access a VMware virtual machine via the vSphere console without
having to log out of Windows first.

NOTE: HP recommends disabling this setting if you do not use

the vSphere console, because Windows might rearrange your
application windows between RGS connections.

Rgsender.Compatibility.Displays.AllowNvidiaRe NOTE: For Windows-based senders with NVIDIA graphics only

solutionMatching
When enabled, RGS Sender attempts NVIDIA resolution-matching
before attempting the default resolution-matching method.

Rgsender.Compatibility.Displays.ForceEdidOnHe NOTE: For Windows-based senders with NVIDIA graphics only

adless
When enabled, RGS Sender attempts to load an EDID, if the
system is determined not to be connected to a monitor.

NOTE: To use this property, there must not be any monitors

connected to the sender when the RGS Sender service starts;
otherwise, the system is not considered headless and no EDID is
loaded.

NOTE: The EDID remains loaded until this property is disabled.

Rgsender.KerberosLogon NOTE: Linux only

Allows a Kerberos RGS authentication ticket to be used for login.

You must select the user name or enter it manually. Possible
value are as follows:

Off: The Kerberos ticket will not be used for login.

On: The Kerberos ticket will be used for login.

Persist: The Kerberos ticket can be used for login and will
continue to be available for the lifetime of the RGS connection.
The ticket can potentially be used for other authentication
activities such as unlocking the desktop.

Rgreceiver.Registration.IsEnabled Enables activation of RGS Advanced Features.

Rgsender.Network.HPVelocity.LiveUdpMode Sets whether HP Velocity should correct network loss (Active

Mode) or just monitor it (Monitor Mode).

Rgsender.Network.HPVelocity.LiveUdpTargetLoss Sets the amount of network loss that HP Velocity will tolerate
Rate before adding packet-protection redundancy to the data flow.

Rgsender.Network.HPVelocity.LiveUdpCongestion Sets the level of congestion control, where Standard handles the
ControlAlgorithm effects of a high-latency network and Friendly uses the standard
TCP-like congestion-control algorithm.

Other properties 75
 Per-session properties (RGS Receiver only)
The per-session properties of RGS Receiver, which are applicable to Directory Mode only, let you specify
settings for each RGS session individually.

NOTE: When typing per-session properties, replace <n> with the number of the session. The first session is
0, the second session is 1, and so on.

Window location and size properties (per-session)

Property Description

Rgreceiver.Session.<n>.RemoteDisplayWindow.X This property sets the horizontal position of the RGS Receiver
window for session number <n>, as measured from the left edge
of the primary screen. The default is 0.

Rgreceiver.Session.<n>.RemoteDisplayWindow.Y This property sets the vertical position of the RGS Receiver
window for session number <n>, as measured from the top edge
of the primary screen. The default is 0.

Rgreceiver.Session.<n>.RemoteDisplayWindow.He This property sets the height of the RGS Receiver window for the
ight session number <n>. If this is set to 0, the window uses the
height of the sender display. The default is 0.

Rgreceiver.Session.<n>.RemoteDisplayWindow.Wi This property sets the width of the RGS Receiver window for
dth session number <n>. If this is set to 0, the window uses the width
of the sender display. The default is 0.

Rgreceiver.Session.<n>.VirtualDisplay.IsPrefe 1=Enables the preferred resolution properties for session number

rredResolutionEnabled <n>. If the sender is unable to match the resolution preference of
the receiver, a warning dialog is displayed on the receiver.

0=Disables the preferred resolution properties for session

number <n> (default).

NOTE: The per-session preferred resolution properties override

the global property
Rgreceiver.IsMatchReceiverResolutionEnabled
and any display properties.

Rgreceiver.Session.<n>.VirtualDisplay.Preferr This property sets the preferred height of the resolution for
edResolutionHeight session number <n>.

Rgreceiver.Session.<n>.VirtualDisplay.Preferr This property sets the preferred width of the resolution for
edResolutionWidth session number <n>.

Clipboard properties (per-session)

Property Description

Rgreceiver.Session.<n>.Clipboard.IsEnabled 1=Enables Remote Clipboard for session number <n> (default).

The global property Rgreceiver.Clipboard.IsEnabled
must be enabled for this to have any effect.

0=Disables Remote Clipboard for session number <n>.

76 Chapter 8 Configuration tools and properties

Auto-launch properties (Windows only)
Auto-launch files for RGS Receiver have the extension .rgreceiver and use the same syntax for setting
property values as rgreceiverconfig (see Setting RGS properties manually on page 72).

When an auto-launch file is opened, RGS Receiver starts automatically and attempts to establish a connection
to a single sender, as configured in the file.

NOTE: Auto-launch files do not support starting RGS connections to multiple senders. For information about
connecting to multiple senders, see Directory Mode on page 55.

The following table describes the auto-launch properties. Since you can auto-launch only one connection at a
time, the session number should always be 0.

Property Description

Rgreceiver.Session.0.IsConnectOnStartup If this property is enabled, RGS Receiver will attempt to auto-

launch the connection when the auto-launch file is opened.

Rgreceiver.Session.0.Hostname This property sets the hostname or IP address for the auto-launch
connection.

Rgreceiver.Session.0.Username This property sets the user name for the auto-launch connection
as a UTF-8 encoded string.

Rgreceiver.Session.0.Password This property sets the password for the auto-launch connection
as a UTF-8 encoded string.

Rgreceiver.Session.0.PasswordFormat Encrypted=This password format is supported on Windows

only and is the hexadecimal string representation of the password
encrypted using the Windows command CryptProtectData.
See http://msdn.microsoft.com/en-us/library/
aa380261(VS.85).aspx for more information.

Clear=This password format is unencrypted text.

XOR=This password format is the hexadecimal string

representation of a password encrypted using an XOR cipher
using a key of 129.

Settings from the RGS Receiver Configuration tool (and the rgreceiverconfig file) are ignored when you
use an auto-launch file, so you need to add any desired property settings to the auto-launch file. See below
for an example.
Rgreceiver.Session.0.IsConnectOnStartup=1
Rgreceiver.Session.0.Hostname=192.168.0.47
Rgreceiver.Session.0.Username=MyUserName
Rgreceiver.Session.0.Password=MyPassword
Rgreceiver.Session.0.PasswordFormat=Encrypted
Rgreceiver.Network.Timeout.Error=60000
Rgreceiver.Network.Timeout.Warning=4000
Rgreceiver.Network.Timeout.Dialog=30000
Rgreceiver.IsBordersEnabled=0

Other properties 77
 9 Performance optimization

General
The following suggestions apply to all operating systems:
● Enable HP Velocity (see HP Velocity on page 34 for more information).
● Set the sender desktop background to a solid color to minimize the amount of image data that needs to
be sent.
● Set both the receiver and the sender display depth to 32-bits per pixel.
● Lower the sender’s display resolution.
● Increase the Max Image Update rate from 30 to 60 using the RGS Sender Configuration tool.
● Reduce the Remote Audio quality setting in RGS Receiver, or disable Remote Audio if it is not needed.
The following suggestion applies to Windows only:
● Adjust the Windows system performance settings in Control Panel. The Adjust for best performance
option will minimize the bandwidth requirements for RGS.

Network
RGS depends on low network latency and reasonably high network bandwidth. There are several methods to
test and measure the network bandwidth, latency, and the number of hops between the receiver and the
sender:
● Use the ping command to measure network latency.

● Use the Traceroute (Linux) or tracert (Windows) command, which will report the number of hops
it takes to reach a computer in addition to the network latency.
● Use the tools NTttcp Utility, ipref, or something similar, which are available at
https://gallery.technet.microsoft.com/NTttcp-Version-528-Now-f8b12769.
Once you’ve characterized your network performance, you can decide if improvement is required.
The network interface will auto-negotiate the network speed with the network switches on the local network.
Most modern network interfaces and switches will negotiate the highest possible speed available. However,
unless the network has been carefully designed for maximum throughput, the network interfaces and
switches might auto-negotiate to a sub-optimal speed.
If the network interface and switches are configured to auto-negotiate properly, you can leave the settings to
auto-negotiate. If you want to force the network to operate at a particular speed, the settings in the network
interface and switches can be hard-coded. You must be careful with these settings, however. If the network
interface and switch settings don’t complement each other, the network will have poor performance.
To configure a network interface to force a particular network speed on Windows:
1. In Control Panel, select Device Manager.
2. Expand Network adapters.
3. Right-click the network adapter you want to configure, and then select Properties.

78 Chapter 9 Performance optimization

4. Click the Advanced tab.
5. In the list of properties, locate the property that controls the speed and duplex setting. The name can
vary, but it is usually something like Speed & Duplex or Link Speed & Duplex.
6. From the Value drop-down list, select the fastest speed your network can support, and be sure to select
the Full Duplex version of that speed.
To configure a network interface to force a particular network speed on Linux:
▲ As root, use a command like in the following example. This example sets network interface 0 as a 100
Mb/sec connection running full duplex mode:
$ /usr/local/sbin/ethtool -s eth0 speed 100 duplex full autoneg off

If you are not satisfied with your network performance, look at the log files on your network switch (if the
receiver is connected to one). A significant number of errors on the switch port may indicate that the
computer or network is not configured correctly. Work with your IT organization to optimize your computer
and network configuration.

Network 79
 10 Troubleshooting

Failed connection attempts

This section describes the most common issues that cause RGS connection attempts to fail.

Receiver checklist
Use the following checklist to troubleshoot failed connection attempts from the receiver side:
1. Verify that you are entering the correct hostname or IP address for the sender.
If you changed the port that RGS Sender listens on from its default of 42966, you must specify the port
number along with the hostname or IP address like in the following examples:
MyHostName:12345
192.168.0.10:12345

2. Verify that the receiver is on the same network as the sender.

3. Verify that the receiver can ping the sender.
4. If the receiver is behind a firewall, verify that the firewall supports network address translation (NAT).

Sender checklist
Use the following checklist to troubleshoot failed connection attempts from the sender side:

NOTE: After going through this checklist, make sure you log out of the sender before attempting an RGS
connection again.

1. Verify the credentials for the user account you are trying to access from the receiver. The account
password cannot be blank.
2. Verify that RGS Sender has started on the sender (see RGS Sender overview on page 25 for more
information).
3. Verify that all tests pass on the Diagnostics panel of the RGS Sender Configuration tool.
4. If the sender is behind a firewall, verify that the firewall supports network address translation (NAT) and
port forwarding.
5. If you changed the network interface binding of RGS Sender from its default of listening to all network
interfaces, verify that the sender is listening on the correct network interface (see Sender network
interface binding on page 81 for more information).
6. (Windows only)
Verify that the sender is not using Automatic Private IP Addressing (APIPA) by typing the following in a
command window:
netstat -n -a

80 Chapter 10 Troubleshooting
 If the IP address associated with the RGS Sender listening port (42966 by default) is private, APIPA is the
likely cause. For information about how to disable APIPA, go to http://support.microsoft.com/kb/
220874.
7. (Linux only)
Verify that the sender is not using an X desktop started on the command line. Outside connection
attempts might fail because of incomplete PAM session management and permissions for the console.
Login management should be handled by the display manager started by init run level 5.

RGS Sender natively supports the following display managers:

● GNOME Display Manager (GDM)
● KDE Display Manager (KDM)
● LightDM
If the sender system uses a different PAM-based display manager, you can try the following:

NOTE: This configuration might not work for some display managers.

a. Find the configuration files for the display manager in /etc/pam.d/.

b. Add the following line to the end of each file (create a backup of each file before modifying it):
session optional pam_rg.so

c. Restart the sender system.

Kerberos
Kerberos authentication is available only on a Windows receiver. The receiver must be connected to the same
Windows domain as the Windows or Linux sender. Kerberos authentication requires that the RGS Receiver and
RGS Sender systems have synchronized clocks. Some tolerance is allowed for clock differences. The tolerance
is dependent on parameters setup on the domain controller. In order to allow the Kerberos ticket to be used
for login on the sender, the Rgsender.KerberosLogon property needs to be set and the domain
controller needs to have delegation enabled for the computer. This feature may not be configured for all
services. Other PAM services may be able to authenticate with the Kerberos ticket by adding auth
sufficient pam_rg.so to the associated PAM service in /etc/pam.d. This must be added before the
authentication line that includes password-auth or system-auth.

A Linux sender must be identified by the hostname and not an IP address in order for the receiver to obtain
the necessary service ticket. The service ticket for a host with the name hostname.example.com can be
seen by running the command line program klist on the receiver. This ticket will be listed with the server
name host/hostname.example.com.

Sender network interface binding

RGS Sender is set by default to listen to all network interfaces present on the sender. If this is undesirable, the
network interface binding can be manually reconfigured.

Failed connection attempts 81

 There are three methods to reconfigure RGS Sender network interface binding:
● Disable the network interfaces that you do not want RGS Sender to listen to, and then restart the sender.
RGS Sender will then bind to the remaining enabled network interface. The disadvantage of this method
is that the other network interfaces will no longer be usable.
● Manually configure the desired network interface to be the one listened to by RGS Sender. See
Reconfiguring network interface binding manually on page 82 for more information.
● Use the RGS Sender Configuration tool to specify which network interface to listen to. See Reconfiguring
network interface binding using the RGS Sender Configuration tool on page 82 for more information.
If you enter a hostname instead of an IP address when establishing an RGS connection, it is possible that the
hostname will resolve to the IP address of an incorrect network interface. This could be caused by a number
of factors, including how your DHCP and DNS servers are configured.
If the hostname resolves to the IP address of an incorrect network interface, do one of the following:
● Enter the IP address that RGS Sender is bound to instead of the hostname when establishing an RGS
connection.
● Reconfigure your DHCP and DNS servers so that the hostname resolves to the correct IP address.
● Use the nslookup command to determine the IP address that the hostname resolves to, and then
follow the steps in Reconfiguring network interface binding manually on page 82 to set the
corresponding network interface to be listed first in the list of connections.

Reconfiguring network interface binding manually

To manually configure which network interface the sender binds to:
1. Disable the Listen for RGS connections on all network interfaces option in the RGS Sender
Configuration tool.

NOTE: See Using the RGS Sender Configuration tool (Windows/Linux only) on page 67 for more
information.

2. Click the network icon in the Windows notification area, and then click Open Network and Sharing
Center.
3. Click Change adapter settings in the left pane.
4. Press the Alt key to show the menu bar, select Advanced, and then select Advanced Settings.
5. In the Adapter and Bindings panel, use the arrow buttons next to the Connections pane to move the
desired network interface to the top of the list.
The network interface at the top of the list will be the one listened to by RGS Sender.

Reconfiguring network interface binding using the RGS Sender Configuration tool
Before configuring options in the RGS Sender Configuration tool, you’ll need to determine the number that
corresponds to the network interface you want RGS Sender to listen to. To do this, follow these steps:
1. Click the network icon in the Windows notification area, and then click Open Network and Sharing
Center.
2. Click Change adapter settings in the left pane.

82 Chapter 10 Troubleshooting
 3. Press the Alt key to show the menu bar, select Advanced, and then select Advanced Settings.
4. In the Adapter and Bindings panel, look at the list of network interfaces in the Connections pane.
The number that corresponds to the network interface at the top of the list is 0. The number for the next
network interface in the list is 1, and so on.
After determining the number that corresponds to the desired network interface, follow these steps to
configure the appropriate RGS Sender settings:
1. Disable the Listen for RGS connections on all network interfaces option in the RGS Sender
Configuration tool.
2. Set the value of the Listen to a specific network interface option in the RGS Sender Configuration tool
to the number of the desired network interface.

NOTE: See Using the RGS Sender Configuration tool (Windows/Linux only) on page 67 for more information.

Network timeouts
The network timeout properties of RGS Receiver and RGS Sender provide a way to handle network
disruptions. Although TCP/IP is reliable, it does not guarantee network packet delivery. Possible issues include
the following:
● Network over-subscription, resulting in congestion and packet loss
● CPU utilization by other processes and tasks, starving the TCP/IP network stack
● Incorrectly configured or malfunctioning network switches, routers, and network interfaces
See below for a list of timeout-related issues and solutions.

The RGS Receiver window repeatedly dims and displays a connection warning message.

Cause Solution

There are frequent network disruptions between RGS Receiver If the notifications are occurring too frequently, increase the RGS
and RGS Sender. Receiver warning timeout value.

The RGS Receiver window dims, and RGS Receiver disconnects and displays a connection error, but you can connect again
immediately.

Cause Solution

The length of the network disruption exceeded the error timeout Increase the error timeout value of RGS Receiver, RGS Sender, or
value of either RGS Receiver or RGS Sender. both.

NOTE: This could also occur if RGS Sender was stopped

unexpectedly.

When connecting to a Linux-based sender, the PAM authentication dialog on the receiver does not display long enough for
credentials to be entered.

Cause Solution

The RGS Receiver dialog timeout value is too low. Increase the dialog timeout value of RGS Receiver.

Network timeouts 83
 When connecting to the sender, the authorization dialog is not displayed long enough for the user to respond to it.

Cause Solution

The collaboration request timeout value of RGS Sender is too low. Increase the collaboration request timeout value of RGS Sender.

The RGS Receiver window is not updating.

Cause Solution

A network disruption occurred, but the warning and error timeout Decrease the warning and error timeout values of RGS Receiver.
values of RGS Receiver are set too high.

Increasing the error timeout value of RGS Receiver does not appear to have an effect, and RGS Receiver still disconnects.

Cause Solution

The error timeout value of RGS Sender is less than that of RGS Increase the error timeout value of RGS Sender so that its higher
Receiver. than that of RGS Receiver.

Graphical issues (Linux)

Full-screen crosshair cursors
Some software uses large crosshair cursors that might not display correctly on the receiver. Full-screen
crosshair cursors can be disabled by typing the following in an X terminal:
X11xprop -root -remove _SGI_CROSSHAIR_CURSOR

Gamma correction on the receiver

The color in a 3D application on the sender can look incorrect when displayed on a receiver. This is because
the gamma of the receiver monitor does not match the gamma of the sender monitor.
Any tool that can adjust the gamma for a display can help resolve this issue. Some tools adjust the gamma for
the entire display, while others adjust the gamma on a per-window basis. A per-window tool that can adjust
the RGS Receiver window only should provide the best results.

Black or blank RGS Receiver window

If the sender is set to less than 24-bit or 32-bit color depth (depending on the graphics adapter), the RGS
Receiver window might display a black or blank desktop session. Increase the color depth of and restart the
sender usually resolves the issue.

Remote Audio issues

See below for a list of audio-related issues and solutions.

84 Chapter 10 Troubleshooting
 RGS Receiver is not outputting audio.

Cause Solution

Various ● Verify that Remote Audio is enabled in the RGS Receiver

settings.

● Verify that audio is not muted by the operating system.

● Verify that the audio device of the receiver is working.

Audio is disrupted.

Cause Solution

The audio quality settings are too high for a low-bandwidth ● Reduce the audio quality.
connection.
● Disable stereo audio.

The RGS Sender process priority is too low. Increase the RGS Sender process priority.

Audio causes continuous network traffic.

Cause Solution

The noise level is too high and being interpreted by RGS as an Lower the volume input setting on or disable any active external
audio signal. devices connected to the Line In audio jack on the sender.

There is no audio on a sender or a receiver with multiple audio devices.

Cause Solution

RGS is not using the correct audio device. Disable extra audio devices to make sure RGS uses the correct
device.

Remote USB issues

The following information describes Remote USB troubleshooting tips:
● Verify that Remote USB is enabled in RGS Receiver.
● Verify that the USB device is physically connected to the receiver, powered, and turned on.
● Verify that the USB device is detected by the receiver.
– Windows: Verify that the USB device is listed in Device Manager.
– Linux: Verify that the USB device is listed in /proc/devices/usb_remote/devices. If only
one USB device is recognized by the receiver, the devices file will have a single file descriptor
named 192, which is the Remote USB device. Dumping this file with the command cat 192
displays data about the device. If multiple devices are connected, then each will have a file
descriptor numbered consecutively starting at 192.

● Verify that both the sender and the receiver support Remote USB (see Remote USB (Windows/ThinPro
only) on page 52).

Remote USB issues 85

 ● Verify that the USB device is supported (see Remote USB (Windows/ThinPro only) on page 52).
● Uninstall and reinstall RGS Receiver to make sure that Remote USB is configured correctly during
installation (see Installing RGS Receiver (Windows) on page 6).
● Uninstall and reinstall RGS Sender and make sure that Remote USB is enabled during installation (see
Installing RGS Sender (Windows) on page 8).
● Verify that the drivers and software required by the USB device are installed and available on the sender.
Many USB devices require manufacturer-supplied software to work. This software must often be
installed before the USB device is connected to the computer.

Smart card redirection issues

Consider the following when troubleshooting smart card redirection:
● Verify that the smart card works standalone on both ends of a connection.
● Verify that vendor drivers are installed for the smart card reader and the smart card devices.
● Be sure that only the primary user is attempting to use a smart card.
● Verify that there is only one active smart card connected to the receiver. A virtual smart card is counted
as an active smart card.
● If the smart card service on RHEL 7 does not start correctly, you might need to modify the pcscd startup
script located at /usr/lib/systemd/system/pcscd.service. Open the script for editing and
change the ExecStart option to the following:
ExecStart=/usr/sbin/pcscd --foreground --auto-exit -c /etc/
reader.conf.d/hpremotescr.conf

Mouse Cursor issues on Servers/Blades (Windows Sender)

VMouseSetup.exe must be installed on systems without a physical pointer device (e.g. servers or blade
workstations) on Windows 8 and later. VMouseSetup.exe will install a Virtual Pointer Driver to enable HP RGS
to correctly display the mouse cursor on systems without a pointer device. VMouseSetup.exe is included in
the RGS Install package for the Windows Sender.

86 Chapter 10 Troubleshooting
A Switching between RGS and Remote
Desktop Connection (Windows only)

You can switch between an RGS session and a Windows Remote Desktop Connection session without having
to log out of the remote desktop on the sender as long as you use the same credentials for both sessions. The
existing session is ended when you start the new session using the other program.
If you try to use different credentials to start a Remote Desktop Connection session with a sender that is
already in an RGS session, Remote Desktop Connection allows you to force a log off for the remote user
account currently in the RGS session. Forcing a log off requires Windows administrator privileges and ends the
RGS session.
If you try to use different credentials to start an RGS session with a sender that is already in a Remote
Desktop Connection session, RGS will display an authorization failure message. You cannot force a log off in
this scenario.

IMPORTANT: See the following information about security and authentication concerns:
● If you switch from an active Remote Desktop Connection session to an RGS session, the remote desktop
might enter into a logged on and unlocked state. This might not be desirable if an unlocked remote
desktop is a security concern. To avoid this, log off of the remote desktop using Remote Desktop
Connection before starting the RGS session.
● If you have an active Remote Desktop Connection session that you authenticated using a smart card and
try to switch to an RGS session using Easy Login on a receiver other than the one that started the active
Remote Desktop Connection session, RGS will prompt you for your user name and password, which is
not normally required for Easy Login authentication. If you do not know your user name and password
because you normally use smart card authentication, then you will not be able to switch to an RGS
session. In this scenario, the Remote Desktop Connection session must be ended manually to release the
smart card reader for use by RGS.

87
 B Creating an agent for remote application
termination (Windows only)

When an RGS session is unintentionally ended, you might want applications on the sender to be terminated to
prevent them from operating unsupervised.
This appendix describes how to create an agent on the sender that provides remote application termination
by monitoring events in the RGS Sender event log HPRemote.

Viewing the HPRemote log

To view the HPRemote log:
1. Select Start, select Control Panel, select Administrative Tools, and then select Computer
Management.
2. In the left pane, select System Tools, select Event Viewer, and then select HPRemote.
The HPRemote log contains information about recent RGS connection activity. By default, the most recent
events are listed first.
To view the properties of an event, double-click it to open the Event Properties window.

NOTE: For additional information on Windows event logging, go to Microsoft Developer Network (MSDN) at
http://msdn.microsoft.com/.

HPRemote log format

Data in the HPRemote log consists of a message ID followed by optional data in both string and binary
formats.
The following table describes the events logged in the HPRemote log. The message IDs are defined in the
header file RGSenderEvents.h and are 32-bit values. The EventID is from the Code field within the
message ID and, for the HPRemote log, ranges from 1 to 13.

Message ID Description

RGSENDER_CONNECT_STATE The connection state consists of zero or more primary connections and zero or more non-
primary connections. Each event entry records the current number of active connections in
Event ID: 3 each category. Events appear when the connection status of these of a particular connection
changes.

The first field represents the number of primary connections. The second field represents the
number of non-primary connections. Each state field provides a string and a 32-bit unsigned
integer.

Event viewer message:

Primary connections: %1. Non-primary connections: %2.

Strings:

%1 = number of primary connections

%2 = number of non-primary connections

88 Appendix B Creating an agent for remote application termination (Windows only)

Message ID Description

Data:

UINT32 numPrimary

UINT32 numNonprimary

Event viewer example:

Primary connections: 1. Non-primary connections: 0.

RGSENDER_CONNECT A new connection was established with an associated name. If Easy Login is enabled, the
name assignment will be deferred until login and the associated name may be Anonymous.
Event ID: 4
Event viewer message:

Connect %1.

Strings:

%1 = name associated with connection

%2 = IP address and port number of receiver

Data:

None

Event viewer example:

Connect MYDOMAIN\myusername.

RGSENDER_DISCONNECT A receiver has disconnected. The message will contain the name associated with the
connection. If Easy Login is enabled and the receiver disconnects prior to a login, the
Event ID: 5 associated name may be Anonymous.

Event viewer message:

Disconnect %1.

Strings:

%1 = name associated with connection

%2 = IP address and port number of receiver

Data:

None

Event viewer example:

Disconnect MYDOMAIN\myusername.

RGSENDER_STARTUP Reference event registered to aid in interpretation of the event log by Event Viewer. Signifies
proper startup of the RGS Sender service.
Event ID: 1
Event viewer message:

RGS Sender startup.

Strings:

None

Data:

None

RGSENDER_SHUTDOWN Reference event registered to aid in interpretation of the event log by Event Viewer. Signifies
proper shutdown of the RGS Sender service.
Event ID: 2
Event viewer message:

HPRemote log format 89

 Message ID Description

RGS Sender shutdown.

Strings:

None

Data:

None

RGSENDER_SET_PRIMARY A connection with an associated name is set as the primary connection.

Event ID: 6 Event viewer message:

Set %1 as primary connection.

Strings:

%1 = name associated with connection

Data:

None

Event viewer example:

Set MYDOMAIN\myusername as primary connection.

RGSENDER_SET_NONPRIMARY A connection with an associated name is assigned to a non-primary status. This may happen
as a result of a logout.
Event ID: 7
Event viewer message:

Set %1 as non-primary connection.

Strings:

%1 = name associated with connection

Data:

None

Event viewer example:

Set MYDOMAIN\myusername as non-primary connection.

RGSENDER_ASSIGN_USER If Easy Login is enabled, the assignment of the name will be deferred until login. When the
name is assigned, this message will be generated.
Event ID: 8
Event viewer message:

Assign %1 connection to %2.

Strings:

%1 = original name of connection

%2 = new name of connection

Data:

None

Event viewer example:

Assign Anonymous connection to MYDOMAIN\myusername.

RGSENDER_USB_CONNECT_DEVIC Remote USB mounted a USB device to the sender.

E
Event viewer message:
Event ID: 9

90 Appendix B Creating an agent for remote application termination (Windows only)

 Message ID Description

USB Device Connect:Class=%1, Vendor ID=%2, Product ID=%3,

Manufacturer=%4, Product=%5

Strings:

%1 = USB device class

%2 = USB device vendor ID

%3 = USB device product ID

%4 = USB device manufacturer string

%5 = USB device product string

Data:

None

RGSENDER_USB_DISCONNECT_DE Remote USB unmounted a USB device from the sender.

VICE
Event viewer message:
Event ID: 10
USB Device Connect:Class=%1, Vendor ID=%2, Product ID=%3,
Manufacturer=%4, Product=%5

Strings:

%1 = USB device class

%2 = USB device vendor ID

%3 = USB device product ID

%4 = USB device manufacturer string

%5 = USB device product string

Data:

None

RGSENDER_CONNECT_USB_DENIE A USB device connection was denied by the USB access control list.
D
Event viewer message:
Event ID: 13
USB Device Connect:Class=%1, Vendor ID=%2, Product ID=%3,

Strings:

%1 = USB device class

%2 = USB device vendor ID

%3 = USB device product ID

Data:

None

Agent design guidelines

Designing an agent to provide Remote Application Termination requires consideration of a number of issues
in order to minimize data loss and determine when a last-resort shutdown of a disconnected desktop session
is required. Listed below are several topics to consider when designing application control agents for your
environment. The topics are not exhaustive—use them as a starting point for a more complete design that
meets your business requirements.

Agent design guidelines 91

 Desktop session logout
● Situation—In some circumstances, loss of a primary user connection should trigger a full shutdown of
all applications and force a logout of the desktop session (perhaps after a specified time limit for
reconnection has expired). This action would drop all connections to the remote session.
● Benefit—Implementing a full desktop session shutdown/logout ensures that all connection activity
ceases immediately and ensure that applications are prevented from further unattended actions.
Shutdown of a remote session frees the workstation for connection by other users. This approach is the
most absolute and secure solution for desktop session management. Agent relies upon Windows logout
routines to terminate environment—simple in design and result.
● Issue—Forcing a desktop session shutdown/logout can result in data loss for any open applications on
the desktop session. Forcing session logouts can result in application alert prompts requiring user
interaction to save altered data. These prompts can delay or halt an interactive logout. Session
termination also destroys memory of window placement on the desktop, and requires user intervention
at restart.

Selective environment shutdown

● Situation—Partial shutdown of an environment only terminates specific applications of interest. It does
not implement a full desktop session logout. It selectively protects only the most critical applications
requiring oversight and control.
● Benefit—Preserves the active desktop session for connection at a later time. Selectively terminates the
applications of interest. Preserves data not governed by an automated shutdown policy. Supports
session recovery with an arbitrary connection time. If done in layers (giving some applications more
time to live than others), then a gradual "soft landing" shutdown can occur that ultimately results in a
full logout. Idle resources over a specific amount of time can be returned to a remote server pool.
● Issue—Potentially more complicated to implement. Can require coordination of multiple agents to
handle layered shutdown. May still result in data loss for specific applications. May also require a master
semaphore to halt/terminate multiple agents if the user reconnects and wants to stop the shutdown
process.

Wrapping applications of interest

● Situation—Agents can be launched that supervise only specific applications in a given environment.
Tying agents to specific applications is a selective safety net for every user.
● Benefit—Application-specific agents can be implemented as plug-ins or support utilities for a given
application. In the future, certain software providers may provide custom interfaces for safe shutdown
messages from an agent or the operating system. Custom agents can be independently maintained and
tied to specific application releases for greater support flexibility. Independent agent design supports
unit testing and decouples environmental dependencies.
● Issue—Users need specific recourse to disarm an agent if they reconnect. Applications may not interact
well with a dedicated agent (and only shutdown due to a global shutdown request). Dedicated agents
could possibly be compromised.

Administrator alerts
● Situation—Instead of shutting down an environment, an agent can be designed to alert an
administrator or operator to determine the status of the user before taking action. This watchdog

92 Appendix B Creating an agent for remote application termination (Windows only)

 approach can further be defined to exploit redundant network connection support to a remote system to
allow user-directed shutdowns to occur.
● Benefit—System agents are not required to take destructive action—they serve only as alarms and
monitors for alternative human intervention.
● Issue—May require redundant networking channel. Requires administrator or operator availability to
support.

Anticipating user disconnects and reconnects

● Situation—Users must first be warned about the consequences of disconnection. Agents that provide
protection for a disconnected session may become a nuisance for unsuspecting users if they fail to
address protective measures in place for their safety. For example, users must know how much time
they have to reconnect before safeguards take action. If a remote agent arms itself for application
termination, users should be presented with a large, unmistakable disarming "opt-out" panel that, upon
login and discovery, they can halt any agent actions before termination. Organizations should carefully
discuss and publicize safety measures due to potential data loss.
● Issue— Users should not be able to disable or specify their own timeouts due to potential irreversible
data loss.

General agent design guidelines

In developing an agent, HP recommends following these guidelines:
● The agent should externally log its decisions and actions for postmortem analysis.
● Independent agents should provide their own opt-out, disarming dialogs with countdown feedback
before taking action.
● Expect the unexpected—where possible, limit your actions to those areas you are certain of the
outcomes to minimize loss of data and productivity.
● Always inspect error codes when reading event logs—the reliability of this RGS communication method
depends upon the Windows Event Log system. While we have yet to see a failure in this path, we
recommend using all information available to its fullest potential.

Recovery settings for the RGS Sender service

This section discusses restart options for RGS Sender and possible interactions of the agent with the sender.
By default, most Windows services are installed without any automatic restart or recovery settings. The same
is true for the RGS Sender service.
Restarting the RGS Sender service can help reconnect a lost RGS connection (unless a system error prevents
the RGS Sender service from restarting).
When designing the agent, you should consider whether to check for the existence of a running RGS Sender
service as an indication of a sufficient primary user connection. If service restarts are programmed for your
environment, this test may be unnecessary.
To set the RGS Sender service to restart automatically, you must change its recovery settings on the Recovery
panel of its properties (right-click the service and select Properties).
Actions to take for the first failure, second failure, and subsequent failures are available in the properties
menu. The Recovery options include:

Agent design guidelines 93

 ● Take No Action
● Restart the Service
● Run a Program
● Restart the Computer

Sample agent
The following sample Windows agent monitors the HPRemote event log and interprets its events. Comments
are included in the agent code showing where additional code would be added to determine if the number of
primary users has dropped to zero. If so, further code can be added to terminate applications on the sender.
The sample code is a fixed-polling Windows agent that reads and interprets the HPRemote event log. The
agent uses two functions:
1. processEvent(eventServer, eventSource, dwEventNum)

– open event log, read event dwEventNum, close event log

– if a valid read, process recognized EventIDs, then return

2. monitorEvents(eventServer, eventSource, seconds)

– for a finite number of seconds (or infinite if seconds <= 0) do

– open event log, read log length, close event log
– if log has changed, processEvent(), else sleep for X ms.

To properly use the function monitorEvents(...), the following strings must be defined in the function
call:
● LPCTSTR eventServer: if string is defined as "\\\\yourservername", then the log is stored on a
remote server - if the string is empty (NULL), then the log is stored locally (note that four backlashes
compiles to two in a string constant)
● LPCTSTR eventSource: the name of the target event generator, e.g., rgreceiver

The sample agent uses Microsoft event logging functions such as OpenEventLog, ReadEventLog, and
CloseEventLog.

The sample agent is listed below. Where noted, user-specific code should be added. The agent header file,
RGSenderEvents.h, is installed in the RGS Sender installation directory under the following path:
\include\RGSenderEvents.h
#include <windows.h>
#include <stdio.h>
#include "RGSenderEvents.h"
#define BUFFER_SIZE 1024 // safe EVENTLOGRECORD size for now
#define EVENT_SERVER NULL // remote server = "\\\\nodename"; local = NULL
#define EVENT_SRC "rgsender" // specifies specific event name source
in // HPRemote
BOOL processEvent(LPCTSTR eventServer, LPCTSTR eventSource, DWORD
dwEventNum)

94 Appendix B Creating an agent for remote application termination (Windows only)

{
HANDLE h;
EVENTLOGRECORD *pevlr;
BYTE bBuffer[BUFFER_SIZE];
DWORD dwRead, dwNeeded;
BOOL result;
// Open, read, close event log ===========================================

if ((h = OpenEventLog(eventServer, eventSource)) == NULL)

{
... report error status ...
return true;
}
// Set the pointer to our buffer. Strings and data will get appended to
the EVENTLOGRECORD structure.
pevlr = (EVENTLOGRECORD *) &bBuffer

// Read the event specified by dwEventNum

result = ReadEventLog(h, // event log handle

EVENTLOG_SEEK_READ | // start at specific event
EVENTLOG_FORWARDS_READ, // advance forward
dwEventNum, // record to read
pevlr, // pointer to buffer
BUFFER_SIZE, // size of buffer
&dwRead, // number of bytes read
&dwNeeded); // bytes in next record
if (CloseEventLog(h) == false)
{
... report error status ...
return true;
}
// Process event (example: print out event) ==============================
if (result)
{
// We only know how to process specific events
if (pevlr->EventID == RGSENDER_CONNECT_STATE)

Sample agent 95
 {
// Retrieve the two UINT32 fields of this message
// representing primary and non-primary connections.

unsigned int *pData = (unsigned int *)

((LPBYTE) pevlr + pevlr->DataOffset);
// Examine state of primary connections here for other
// agent response if number drops to zero...
... example only prints out retrieved record to console ...
printf ("Event: %u Primary: %u Secondary: %u\n",
dwEventNum, pData[0], pData[1]);
}
... Process other events here if desired ...
}
else
{
... report unrecognized event here ...
return true;
}
return false;
}
void monitorEvents(LPCTSTR eventServer, LPCTSTR eventSource, int seconds)
{
DWORD dwCurrentIndex = 0;
DWORD dwCurrentStart;
DWORD dwCurrentCount;
DWORD dwNewIndex;
int waitedFor;
// This function will monitor the log for the specified number of
// seconds. If seconds is less than zero, we will wait forever.
for (waitedFor = 0; seconds < 0 || waitedFor < seconds; )
{
HANDLE h;
// Open, read status of log, close event log =========================
if ((h = OpenEventLog(eventServer, eventSource)) == NULL)

96 Appendix B Creating an agent for remote application termination (Windows only)

{
... report error status here ...
return;
}
// If an event is added, either the start or count will change.
// Get the start and count. Microsoft does not specify what
// reasons these functions could fail, so we cannot ensure
// success. Check the return value.
if (GetOldestEventLogRecord(h, &dwCurrentStart) == false ||
GetNumberOfEventLogRecords(h, &dwCurrentCount) == false)
{
CloseEventLog(h);
... report error - unable to obtain event logs ...
return;
}
if (CloseEventLog(h) == false)
{
... report error status here ...
return;
}
// Determine state of log change =====================================
// Compute the index of the last event. If the count is zero, then
// there are no events and the index is 0.
if (dwCurrentCount == 0)
{
dwNewIndex = 0;
}
else
{
dwNewIndex = dwCurrentStart + dwCurrentCount - 1;
}
// If the new index is different than the current, update the current
// and process the current event. Otherwise, we sleep for a while.
if (dwNewIndex != dwCurrentIndex)
{

Sample agent 97
 // We have at least one new event. Print out the last event.
dwCurrentIndex = dwNewIndex;
if (dwNewIndex)
{
if (processEvent(eventServer, eventSource, dwCurrentIndex))
{
... event processing error here ...
return;
}
}
}
else
{
// No new events. Sleep for 1 second.
Sleep(1000);
waitedFor += 1;
}
}
return;
}
main( ... )
{
... setup and initialize agent ...
monitorEvents(EVENT_SERVER, EVENT_SRC, seconds);
... cleanup agent here or send alerts ...
... may wish to return status from monitorEvents ...
}

98 Appendix B Creating an agent for remote application termination (Windows only)

C Uninstalling RGS

Uninstalling RGS Receiver or RGS Sender (Windows)

▲ Open the Programs and Features item in Control Panel, and uninstall the entry corresponding to RGS
Receiver or RGS Sender (Remote Graphics Receiver or Remote Graphics Sender).

TIP: You can alternatively perform each uninstallation using the command-line option /autoremove
for each installer.

Uninstalling RGS Receiver (Linux)

To uninstall RGS Receiver on Red Hat Enterprise Linux or SUSE Linux Enterprise Desktop (SLED):
1. Log in as root.
2. Execute the following command to determine the name of the RPM package for RGS Receiver:
rpm -q -a | grep -i rgreceiver

The package name will be something similar to rgreceiver_linux_32-5.1-0.

3. Execute the following command to remove the RPM package for RGS Receiver:
rpm -e --allmatches rgreceiver_linux_32

To uninstall RGS Receiver on HP ThinPro:

1. Log in as root.
2. Execute the following commands:
fsunlock
dpkg -l | grep -i rgs-

The RGS Receiver core package and dependency packages are listed.

NOTE: A package named findutils might also be listed because of the letters "rgs" appearing in the
package description. Do not remove this package.

3. Execute the following command to remove the listed packages:

dpkg –P <package name> [<package name> ...]

IMPORTANT: When inputting package names, omit the brackets and braces. For syntax help, see User
input syntax key on page iii.

4. Execute the following command:

ln -snf ../tmp/tmpfs/var/opt /var/opt

5. Restart the thin client.

NOTE: Beginning with ThinPro 7.0, the hptc-rgs-usb package is installed by default with the OS. Do not
remove this package.

Uninstalling RGS Receiver or RGS Sender (Windows) 99

 Uninstalling RGS Sender (Linux)
1. Log in as root.
2. If the default installer (install.sh) was used for installation, then execute the following command to
determine the names of the RGS Sender packages to remove:
rpm -q -a | grep -i rgsender

The package names will be something similar to the following:

● rgsender_linux_64-7.3.0-1
● rgsender_config_64-7.3.0-1
● rgsender_smartcard-7.3.0-1

3. Execute the following command to remove the RGS Sender packages:

rpm -e --allmatches rgsender_linux_64 rgsender_config_64
rgsender_smartcard

IMPORTANT: If rgsender_config_64-*.rpm is installed, it must be removed either

simultaneously with or prior to the removal of rgsender_linux_64-*.rpm. The above command
removes both packages simultaneously. This resolves dependencies between the packages and undoes
any configuration file modifications the package made automatically during installation.

Uninstalling RGS Receiver (Mac OS)

1. Log in as an administrator (or be able to provide administrator credentials).
2. Open a Finder window, and then select Applications.
3. Drag the HP RGS Receiver icon to the trash bin.
4. (Optional) To remove all traces of RGS Receiver after uninstalling it, navigate to /Library/Application
Support/HP/rgreceiver/uninstall.command, double-click uninstall.command, and then follow the on-
screen instructions.

100 Appendix C Uninstalling RGS

Index

A gesture settings. See RGS Receiver P

Advanced Linux Sound Architecture settings performance settings. See RGS
(Linux only). See Remote Audio gestures, list of 48 Receiver settings
Advanced Video Compression 33 properties
ALSA (Linux only). See Remote Audio H setting in a configuration file 73
audio. See Remote Audio hotkey settings. See RGS Receiver setting on the command line 73
audio settings. See RGS Receiver settings syntax 72
settings HP Velocity 34 PulseAudio (Linux only). See Remote
authentication 34 HPRemote log Audio
auto-launch properties 77 format 88
HPRemote log (Windows only) R
C viewing 88 remote application termination
certificate 28 (Windows only) 88
custom 29 I Remote Audio
end-user verification 28 installation ALSA (Linux only) 50
removing 31 RGS Receiver (Linux) 11 overview 49
sender verification 28 RGS Receiver (Mac OS) 11 PulseAudio (Linux only) 50
signed by a CA, receiver 30 RGS Receiver (Windows) 6 troubleshooting 84
signed by a CA, sender 29 RGS Sender (Linux) 11 using (Linux-based sender) 50
troubleshooting 32 RGS Sender (Windows) 8 using (Windows-based sender)
verification failure policy 28 50
collaboration 36 K virtual audio device (Windows)
command-line options keyboard layouts, supported 49 50
RGS Receiver 24 Remote Clipboard
RGS Sender (Linux) 26 L overview 52
RGS Sender (Windows) 25 licensing, RGS Sender 4 Remote Desktop Connection 87
connection settings. See RGS Receiver logging Remote USB (Windows/ThinPro only)
settings RGS Receiver. See RGS Receiver Access Control List 53
settings enabling on HP ThinPro 55
D microphones 53
Directory Mode 55 M overview 52
display layout matching 39 microphones. See Remote USB remoting behavior 52
display resolution matching 39 multi-monitor overview 39 support 52
troubleshooting 85
E N RGS Advanced Features
Easy Login 35 network interface binding, RGS Advanced Video Compression 33
event logging, RGS Sender (Windows Sender 81 HP Velocity 34
only) 27 network performance optimization RGS Receiver
78 auto-launch properties 77
F network settings. See RGS Receiver command-line options 24
features, overview 2 settings GUI (Mac OS) 14
features, using 33 NVIDIA resolution-matching 42 GUI (Windows/Linux) 14
installing (Linux) 11
G O
installing (Mac OS) 11
Game Mode (Windows only) 49 overview 1
installing (Windows) 6

Index 101
 interoperability with different RGS statistics settings (Windows/Linux
versions 3 only). See RGS Receiver settings
opening 13
overview 13 T
Setup Mode 18 touch features 48
starting an RGS session 15 troubleshooting 80
starting in Directory Mode 55 failed connection attempts 80
toolbar (Mac OS) 17 graphical issues (Linux) 84
toolbar (Windows/Linux) 16 network timeouts 83
window (Mac OS) 17 Remote Audio 84
window (Windows/Linux) 15 Remote USB (Windows/ThinPro
RGS Receiver settings only) 85
audio 22 smart card redirection 86
connection 19
gesture (Windows only) 20 U
hotkey 22 USB. See Remote USB
logging 23
network 22 V
performance 20 virtual keyboard 48
statistics (Windows/Linux only) virtual mouse 48
23
RGS Sender W
command-line options (Linux) Wacom pen, using (Linux) 49
26
command-line options
(Windows) 25
event logging 27
installing (Linux) 11
installing (Windows) 8
interoperability with different RGS
versions 3
network interface binding 81
notification icon (Windows only)
26
overview (Linux) 25
overview (Windows) 25
remote application termination
(Windows only) 88

S
screen blanking, sender 47
settings, RGS Receiver. See RGS
Receiver settings
Setup Mode, RGS Receiver 18
Single Sign-on 35
smart card redirection
troubleshooting 86
using 35
software, compatibility with RGS 3
standard authentication 34

102 Index