Xylem Learning Center

FROM THEORY TO PRACTICE, XYLEM OFFERS A COMPREHENSIVE PRODUCT

TRAINING EXPERIENCE
2
Introduction
to the Xylem
Learning Center
Xylem Learning Center is located in At Xylem Learning Center, together
Montecchio Maggiore (Vicenza - Italy), with advice from full-time instructors
within 45 minutes of Verona and Venice and product managers, attendees
airports. learn product applications, markets,
Built at the beginning of 2000, the troubleshooting and system components.
Xylem Learning Center in our Lowara Participants spend their time enhancing
facility has educated thousands of water their learning experience, in the classroom
industry professionals in the latest and with optional dedicated site visits.
advancements in commercial building
services, industrial, residential and The information provided in this document
agricultural applications. Within the pump is designed to walk you through the main
demonstration classroom, we are able to steps involved in organizing educational
offer mobile demonstration units, network training as well as a customer visit, and can
and Wi-Fi equipment, and configurable be used as a checklist.
work stations to further assist attendees in Please be mindful that this is a guide
their training. only and that there may be additional
The Xylem Learning Center offers various information or requirements that are not
classes including Food and Beverage, necessarily listed in this document.
HVAC, Water Systems, Drives, Wastewater,
and Residential/Commercial/Industrial. Xylem Learning Center
Each course covers the breadth of the includes:
Xylem product line and related systems, • Classrooms for up to 70 students.
and is available for employees, consultants, • Interactive, working demonstration units
engineers, installers, distributors, dealers of pumping equipment and controls.
and OEMs. These educational sessions • Demonstration classroom for students to
are designed to provide attendees with install and troubleshoot numerous pumps
extensive, hands-on experience in a state- and controls.
of-the-art demonstration classroom with • Classes include a factory tour of a Xylem
training on actual installations to help gain manufacturing site.
valuable troubleshooting skills. • Disabled access-friendly venue.
• State of the art audio/visual equipment.
3
Xylem Learning Center
Course overview matrix.
Courses' features include:
Manufacturing
Pumping
facility tour and Variable Speed
Courses demo room Drives
HVAC design equipment
selection
experience

Pump basic training course P P P

Pump advanced training course P P P P

Commercial Building Services product & application course P P P P

Consultant's training on pumping equipment, selection soft-
ware, BIM files, legislation and Variable Speed Drives P P
Heating basic: covering basic hydronic theory and system
calculation P P P

Heating advanced: advanced system design P P P

Air Conditioning essential: basic hydronic theory and small/
medium chiller systems P P P

Air Conditioning advanced: large chiller systems P P P

Industrial pump product & application course P P P

Drives and monitoring, advanced course P P P

WASTEWATER/
SEWAGE

Wastewater and sewage course P P P

Residential course P P P

Environmental and legislation course P P

After sales service training P P P

Food and beverage training P P

e-learning format courses give you the flexibility to attend training seminars on a
variety of modules, and from the location that is more convenient to you thanks
to affordable and fresh e-learning techniques. For further information on the
e-learning offering, please contact the Xylem Learning Center
4 [email protected]
 Meet our training team.
With highly experienced instructors our courses provide training from basic pumping fundamentals to the more
advanced courses dealing with pump hydraulics, drives and controls and complete pump system design.

Giovanni Mugnolo
Technical Training Manager
Xylem products Flexible and
Legislation offering over-
Application's
tailor made Giovanni Mugnolo is the Technical Training
site visit
view training Manager based in Montecchio Maggiore, Italy
and is responsible for leading the technical
P P training team throughout various business
units in the region, including developing
P P P structured programs, supporting product
management and sales, and designing tools,
systems and process for analysis, design,
P P P P
development and implementation of technical
training and competency standards. Giovanni
P P P has a Master of Science degree in Mechanical
Engineering from the University of Padua, Italy.
P P P P
Tommaso Boldrin
P P P P Technical Training Specialist
Tommaso Boldrin is the Technical Training
Specialist based in Montecchio Maggiore,
P P P P
Italy. Tommaso is responsible for technical
training, and is involved in the creation
P P P P and delivery of educational content, while
developing and maintaining materials,
P P P P including reference guides and presentations.
Tommaso also contributes through coaching,
P P P P advising and supporting with technical
solutions and compelling business cases
P P throughout various business units in the
region. Tommaso has a Master of Science
degree in Mechanical Engineering from the
P P
University of Padua, Italy.

P P P Angela Bertuzzo
Export Sales Assistant
P P Angela has worked in various capacities
with Xylem and to obtain the most effective
P P P P training, she advises that you carefully match
your requirements with the appropriate
courses by evaluating the course content
and objectives. Confirmation of enrollment
As our Xylem Learning Center continues to strive for excellence and along with hotel and travel information will
industry leading techniques, you can expect to see many exciting be confirmed as soon as they have been
content changes to our course material and our online resources. booked. A detailed agenda will also be
supplied in advance.
Contact details:
Please contact the Xylem Learning Center:
[email protected]
For further information please visit: www.lowara.com/training 5
Learn more
about the Xylem
manufacturing
facilities
Xylem has around 12,500 employees
working in more than 360 locations on 6
continents to create premium applications
solutions to answer the needs of our
diverse customer and consumer base.
Xylem Learning Center allows you
to visit and learn more about EMEA
manufacturing facilities in five countries:

Montecchio Maggiore, Italy

Hoddesdon, UK

Cegléd, Hungary

Strzelin, Poland

Stockerau, Austria

6
Montecchio Maggiore
(Vicenza), Italy
Via Dottor Vittorio Lombardi 14

Xylem Montecchio has been on the same Courses offered at the Xylem Learning
site since 1968 located just outside Center:
Vicenza, and an hour from Venice, Italy. This • Pump Basic Training Course
Xylem facility manufactures a full range of • Environmental and Legislation Course
electric pumps dedicated to different areas • Pump Advanced Training Course
of application. The factory is also engaged • Commercial Building Services Product
in the research, development and produc- and Application Course
tion of electric pumps and systems for the • Consultants Training on Pumping
treatment and control of water. It is the largest Equipment, selection software, BIM
facility in Europe for Xylem, and specializes in files, legislation and Variable Speed
stamped stainless steel products. Drives (VSD), etc
• HVAC Basic Courses
The town of Montecchio Maggiore is just • HVAC Advanced Courses
70 km from Venice and 43 km from Verona, • Industrial Pump Product & Application
both with international airports. It has a Course
population of 23,000 people and is home • Drives and Monitoring Training –
to two castles, said to have inspired the Advanced
Romeo and Juliet story. It is well-connected • Wastewater and Sewage Course
by the A4 Milan-Venice motorway, and is • Residential Course
10 minutes from Altavilla-Tavernelle railway • After Sales Service Training
station. There are good local facilities • Food and Beverage Training
including bars and restaurants in the town
itself.

Monthly climate average.

Accommodation options:

Vergilius Hotel Spa & Business Resort

(Located by Vicenza Golf Club)
Via Carpaneda, 5
36051 Creazzo VI
Telephone: +39 (0) 444 523922
Email: [email protected]
www.vergilius.it/index.php/en/

AC Hotel Vicenza by Marriott

S.S. Padana Superiore verso Verona, n.60
36100 Vicenza
Telephone: +39 (0) 444 523611
www.marriott.com/hotels/travel/vicvi-ac-hotels-by-marriott-vicenza/

7
Strzelin, Poland
Kazimierza Wielkiego, 57-100

The ISO 9001 quality certified facility in Courses offered:

Strzelin is the Group’s newest facility, and • Pump Basic Training Course
features 6,000 sq mtrs of manufacturing • Environmental and Legislation Course
space alongside an additional 2,800 sq • Pump Advanced Training Course
mtrs of office and warehouse space. The • Commercial Building Services Product
training facility includes 3 meeting rooms and Application Course
capable of accommodating up to 30 • Consultants Training on Pumping
people. The facility primarily produces Equipment, selection software, BIM
Lowara branded pumps for the residential files, legislation and Variable Speed
and commercial building services as Drives (VSD), etc
well as for the agricultural and irrigation • HVAC Basic Courses
sectors including 4-inch submersible • HVAC Advanced Courses
pumps, 6 to 12-inch pumps and both • Industrial Pump Product & Application
surface and submersible motors. Course

Strzelin is located in the south west of Monthly climate average.

Poland, on the Olawa river less than 40
km from the regional capital of Wroclaw
– the 4th largest city in the country – which
has a good choice of restaurants and
hotels. Strzelin is a small town of just
12,000 people, known mainly for its
granite quarries. Strzelin is served by air
from Frederic Chopin Airport in Warsaw,
which is 320 km away. However a direct
train is available from Wroclaw taking 37
minutes, which connects to the prime
Polish cities of Warsaw, Krakow and Lodz
as well as Prague.

Accommodation option:

Best Western Hotel Prima Wroclaw

Kiełbaśnicza 16-19,
Stare Miasto,
50-110 Wrocław, Poland
www.bestwestern-prima.pl/en/index.html

8
Stockerau, Austria
A-2000 Stockerau Ernst Vogel-Straße 2

The Xylem Austria facility in Stockerau

near Vienna was originally established
as a pump factory in 1909 by Ernst
Vogel. Xylem Austria is active in the
planning, development, production and
marketing of water technology pumps
and conveying systems. The company
develops complete solutions as well as
turnkey production, including the Xylem
brands of Lowara, Flygt and Wedeco.
The factory has an extensive sales and
service network, with a team of highly
experienced and trained technicians
experienced in all areas of residential Monthly climate average.
and commercial pump applications. The
training room can accommodate up to 20
people.

Stockerau itself is located just 25 km

from Vienna, connected by the S3 of the
Vienna S-Bahn metro railway operating
half-hourly services, and the E49 road
which leads to Germany and terminates
in Vienna. It is also separated from the
nearby Danube river by forest with a 23
km trail network for walking, running and Accommodation options:
cycling. It is home to 16,000 people with
Hotel Drei Koenigshof
an array of restaurants, bars and cultural Hauptstrasse 29
facilities. 2000 Stockerau Austria
Telephone: +43 (0) 2266 62788
Fax: +43 (0) 2266 627 886
Courses offered: Email: [email protected]
• Pump Basic Training Course www.dreikoenigshof.at/de/default.asp

• Environmental and Legislation Course City Hotel Stockerau

Hauptstrasse 49
2000 Stockerau Austria
Telephone: +43 (0) 2266 62930
Email: [email protected]
www.cityhotel-stockerau.at/

9
Hoddesdon, UK
Bingley Road, Hoddesdon, Hertfordshire,
EN11 0BU

Xylem Hoddesdon was established in 1967

and remains at its original location, some 65
km from London, UK. The site is ISO 9001,
14001 and 18001 certified as well as
product approvals, and has 6 training rooms
to accommodate up to 25 people. The
engineering department is the center of
excellence for Xylem lobe, FIP, sliding vane
and leisure marine (waste), and centrifugal
magnetic drive pumping technologies.
Shop floor activities support pump precision
component machining and assembly. These
pumps and spares serve a diverse set of
Monthly climate average.
markets from hygienic food and beverage
to complex industrial fluid handling needs of
the processing industry to the marine leisure
and commercial craft.

Hoddesdon itself is a busy, small town in the

Lea Valley in Hertfordshire, within easy reach of
the A10, M25 and M11 main roads. The closest
railway station is Broxbourne, with frequent
services to London Liverpool Street station
taking around 30 minutes, and to Stansted
international airport. In the town there are good
local facilities including bars and restaurants.
Accommodation options:
Courses offered:
The Salisbury Arms Hotel
• Pump Basic Training Course Fore Street, Hertford, Hertfordshire SG14 1BZ
• Environmental and Legislation Course Tel. +44 (0) 1992 583091  
Fax +44 (0) 1992 552510
• Consultants Training on Pumping
Email: [email protected]
Equipment, selection software, BIM files, www.salisburyarmshotel.co.uk/home
legislation and Variable Speed Drives
Hertford House Hotel
(VSD), etc 1 Fore Street, Hertford, Hertfordshire, SG14 1DA
• Food and Beverage Training Tel: +44 (0) 1992 517440
Fax: +44 (0) 1992 517441
Email: [email protected]
www.hertfordhouse.co.uk/find-us

10
Cegléd, Hungary
Kűlső Kátai út 41, 2700 Hungary

Xylem Cegléd is a 60,000 sq m facility

located just outside of Budapest,
certified to the ISO 9001 quality and
ISO 14001 environmental management
standards. It was established in 1994,
and originally operated by Laing, now a
Xylem subsidiary, which is a specialist in
the manufacture of residential circulators.
There are five training rooms capable of
holding up to 12 people.

Cegléd is a town of 38,000 inhabitants

in the Pest county of Hungary, situated
between the Duna and Tisza rivers. It is
well known for its thermal waters. The
town is connected to Budapest by the
main road no. 4, and is 8 km from the
main M5 highway. There is also a direct
connection to Budapest via train, and the
country’s capital is served by Budapest
Ferenc Liszt International Airport.

Courses offered:
Monthly climate average. • Pump Basic Training Course
• Environmental and Legislation Course
• Consultants Training on Pumping
Equipment, selection software, BIM
files, legislation and Variable Speed
Drives (VSD), etc

Accommodation option:

Hotel Aquarell
Cegléd, Fürdő út 24,
Hungary
Tel: +36 (0) 53 510 900
www.aquarellhotel.hu/en

11
Xylem Learning Center
Meeting rooms set-up and configuration.
Michelangelo Room.
The most desirable set-up for medium to
large-size lectures
Tables provide attendees with space for
spreading out materials and taking notes

Room configuration: classroom, boardroom,

hollow square, U-shape, theatre
Capacity: 70 people
Facilities: full audiovisual capabilities, writing
board, flip chart, ceiling projector, PC, sound
system

Palladio Room.
The most desirable set-up for medium-
size lectures. Tables provide attendees
with space for spreading out materials
and taking notes
Room configurations: classroom,
boardroom, hollow square, U-shape,
theatre
Capacity: 25 people
Facilities: writing board, flip chart, ceiling
projector, PC, sound system

Marco Polo Room.

This is a convenient set-up to use for
interactive discussions and note-taking
sessions for more than 10 people
Room configuration: boardroom
Capacity: 15 people
Facilities: table, computer, projector,
flipchart, TV

The vision of the new reception area of the

XLC, major internal refurbishments and
display models will bring huge benefits to
our customers.

12
 Giotto Room.
Appropriate for interactive discussions
and note-taking sessions for fewer than
10 people
Room configuration: boardroom
Capacity: 8 people
Facilities: flipchart, table

Archimedes demonstration classroom.

The Archimedes Room offers students a practical and innovative
learning experience while applying methods and principles with
techniques learnt during the content of the courses. Best practice,
troubleshooting and practical hands on exercises will also take
place on Xylem working demonstration units and a final assessment
of student’s progress will take place after each course as continued
feedback. New approaches to learning include web-based
e-learning classes as an option which makes it easier than ever
before to enhance your system, product or application knowledge.
Room configuration: classroom
Capacity: 25 people
Facilities: ceiling projector, teleconferencing system, full audiovisual
capabilities, flip chart, interactive board, sound system, PC

Leonardo demonstration
classroom.
The Leonardo Room is the ideal
environment offering After Sales
and Quality experts an interactive
experience while installing, testing
and troubleshooting Xylem working
demonstration units.
Capacity: 18 people

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 13
Planning your visit
Learning Center.
EMEALearning
Xylem Xylem Learning
Center Center Our training team will coordinate
the following tasks with you:
Planning your
Planning your training
training session
session
certification upon successful completion
of the program
Determine goals, timeline & growth focus
of your training visit
coffee break, snacks and lunch meals

Consider the budget allocated meeting room bookings

for your training program

ground transportation and pick-ups

Coordinate Select the
List training
participation course welcoming messages for visitors
attendees and
forms with according to
supply their
Xylem Learning the target
detailed profile planning of a follow-up communication
Center’s team audience
to attendees; sharing digital copies of
Coordinate literature and presentations
reservation and Send an on time
planning of follow-up
Set-up a post writing materials are provided
facility communication
event survey
amenities and and digital
freebies documentation entertainment and recreational evening
activities, group activities planning and/
or team-building exercises according to
XYLEM PROPRIETARY audience’s profile and meeting agenda

promotion during and after with social

media feeds

name badges for attendees and Xylem

people involved/entrance badges

parking spaces allocated, if required, when

visitors are travelling by car

if a factory tour takes place the team will

ensure provision of personal protective
equipment (PPE)

14
to the Xylem

If you want to book a visit to our factories go to Sightseeing and recreational

the following link: www.lowara.com/training opportunities during your
On the landing page you’ll find an Xylem training.
updated calendar and the form that must According to the objective and audience
be completed in order to book your of the visit, we will determine if there are
visit. Before booking travel please wait any goals or needs that might make a
for confirmation of your booking by the particular external activity preferable
training team. e.g. a visit to Venice, or a visit to a Xylem
pump installation near the factory
Once you receive the approval, you should (with a meal included).
send the form with all the information
required to the following email address Commercial Building Services.
[email protected]. Venice, Italy: opportunity for hotel
accommodation and pump installation visit.
Coffee and tea, biscuits, (Visit to thermal unit, chiller refrigeration
fruit and cakes are
served as a refreshment for fridges primary and secondary, water
in the reception supply booster set).
area adjacent to the
conference rooms. Venice, Italy: evening meal in front of Canal
Grande in Venice, and visit to the pump
room featuring a Lowara booster set water
supply solution.
Typical Italian meals
are served in the Xylem Industrial applications.
cafeteria and enjoyed
in the appointed dining Verona, Italy: wine tasting plus visit to the
room. pump installation.
Bassano del Grappa, Italy: grappa tasting
and visit to pump installation.

Residential applications.
Free car parking spaces
Visit to a Xylem official distributor.
are available upon
booking.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 15
The facts about our
The chance to explore our manufacturing facility in
Montecchio Maggiore, Italy will provide some valuable
insight into our latest and initiative pump production
processes. Here is a flavour of what to expect.

Safety. Accompanied tour.

We take your personnel safety seriously Where possible the tour will be
while you are on site. A range of Personal undertaken in small groups. You will be
Protective Equipment (PPE) is provided guided by one of our trained staff, and
and is mandatory during your visit. accompanied at all times while on site. Any
For example, safety glasses and a high dialogue will be in English unless another
visibility jacket will be provided, and a language is requested, subject to staff
range of sanitized safety shoes in different availability.
sizes will be available.
We can also provide automatic
commentary in various languages using
headsets. Please ask about this when you
are on site.

16
factory tour.

Working exhibits. Classrooms.

Montecchio is a working factory, and you Any lectures and presentations will be held
will see live production in operation. For in our classrooms in the Xylem Learning
example you will see complex designs Center. You can read more about them
created automatically (via part number) on pages 12 and 13. There will be regular
on our computer-controlled laser welding breaks and access to refreshments.
and cutting machines. These are capable
of 6 meters per minute working speed,
cutting components up to 8.3 mm thick.
You will also see one of our two automatic
press lines. The 8 in-line presses weigh
220 tons each and are controlled by How to enroll:
For further information on the courses calendar and on enrollment, please contact
linear robots, creating one item every 30 the Xylem Learning Center: [email protected]
seconds under normal production. and visit lowara.com/training

17
Class Description
Pump Basic Training Course.
PUMP FUNDAMENTALS The Pump Basic Training Course covers all
Xylem products manufactured in Europe
including end suction, multistage, HVAC,
borehole, drainage, sewage pumps,
booster sets and variable speed drives.
During the five-day class, attendees will
receive instruction regarding the selection,
sizing and installation of these pumps and
features/benefits of each product, as well
as interactive training in the demonstration
classroom. The Pump Basic Course also
BASIC includes a plant tour of the manufacturing
facility. Each attendee will learn how to
select and size the proper pump for the
application. In addition, attendees will
receive valuable experience in selecting,
sizing and installing all the pumps
available in the Xylem Portfolio.

Duration: 5 days
Location: All

18
Agenda.

DAY 1 Variable Speed Drives (VSD)

Pump Basic A complete presentation of Xylem drives
The Pump Basic course covers the and monitoring systems; a comprehensive
fundamental aspects of pump theory, portfolio of Variable Speed Drives for
starting from the design principles, ns all applications (residential, commercial,
(specific speed), different impeller types, industrial) and a technical presentation of
flow, head, power, NPSH and selection the range. A practical session on different
considerations. Examples, exercises and demo units is provided. Duration: 3 hours.
practical tips will be delivered. Duration: 5
hours. DAY 4
Booster sets
DAY 2 During this session attendees learn how
Xylem product portfolio to select, size and program the different
A complete overview of the Xylem booster set units combined with various
portfolio for the region, including pumps, electronic equipment. After a general
controls, Variable Speed Drives (VSD) and overview on the different configurations,
booster sets. Duration: 1,5 hours. attendees will have the chance to set up a
Factory tour Xylem’s facilities adopt the real boosting system in different simulated
Lean Manufacturing approach, reducing conditions. Duration: 3 hours.
the delivery time and waste with very high Wastewater pumps
flexibility. During the tour the visitor has A complete presentation of Xylem
the possibility to see all the different steps wastewater pumps for residential and
in the manufacturing process, starting with commercial building services, covering the
the raw material up to shipment of the final drainage and sewage range as well the
product. Duration: 1,5 hours. different impeller technologies available.
End suction pumps The attendees will also see the pumps
A complete presentation of Xylem end working in different conditions on a
suction pumps starting from the small demonstration unit. Duration: 2 hours.
blockpump in pressed stainless steel up
to the larger casted tailor-made pumps, DAY 5
together with their main applications. Borehole pumps
Duration: 2 hours. Xylem’s borehole products are suitable
for different markets with different
DAY 3 configurations available. During this
Multistage pumps session attendees will learn how to select,
A complete presentation of Xylem size, install and couple pumps, motors,
multistage pumps, one of the most Variable Speed Drives and filters, in order
extensive ranges available in the market. to achieve the right system for the right
Starting from the small horizontal e-HM application. Duration: 3 hours.
up to the larger MP pumps, together with
their main applications. Duration: 2 hours.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 19
Class Description
Pump Advanced Training
PUMP FUNDAMENTALS Course.
***Prerequisite: Minimum three years’
experience with pumps and drives.
Pre-approval is required.
The Pump Advanced Training Course
covers theory and design for non-standard
pumps: viscosity, impurities and erosion,
motor selection, variable speed and its
interaction with pumps and systems. The
Pump Advanced Course also includes a
plant tour of the manufacturing facility in
ADVANCED Montecchio, Italy or Strzelin, Poland.
Each attendee will learn how to select and
size the proper pump for the application.
In addition, attendees will receive valuable
experience in selecting, sizing and
installing all the pumps available in the
Xylem Portfolio.

Duration: 5 days
Location: Montecchio Maggiore, Italy
Strzelin, Poland

20
Agenda.

DAY 1 A hands-on session is included in the

Pump Advanced lesson. Duration: 2 hours.
The Pump Advanced session covers all
special working conditions and installation DAY 3
of clean water pumps. Attendees receive HVAC – heating system design
information on how to select and size the A lesson totally dedicated to heating
right system in different situations, like systems and pumps. During the morning
heating systems (how the NPSHR changes, session the different approaches to system
which material is more suitable, etc), multi- design and how to calculate and size the
pump operations, the different behaviors proper heating system will be covered –
of viscous liquid, and how to install a starting from basic up to the latest system
pump or system properly in particular design. In the afternoon attendees will
conditions. Examples, exercises and learn how to select and size the right
practical tips will be delivered. Duration: 5 pump for the heating system together with
hours. suitable electronic systems and equipment
in the Xylem portfolio. Finally attendees
DAY 2 will have the opportunity to experiment
Xylem product portfolio with a working unit in order to understand
A complete overview of the Xylem the different possible situations they may
portfolio for the region, including pumps, find in the market. Duration: 5 hours.
controls, Variable Speed Drives (VSD) and
booster sets. Duration: 1,5 hours. DAY 4
Factory tour Xylem’s facilities adopt the HVAC – cooling system design
Lean Manufacturing approach, reducing A full day of training dedicated to cooling
the delivery time and waste with very high systems. During this session attendees
flexibility. During the tour the visitor has learn how to select, size and configure
the possibility to see all the different steps the right pump for the right system. In
in the manufacturing process, starting with the morning the main systems will be
the raw material up to shipment of the final presented and analyzed, in order to better
product. Duration: 1,5 hours. understand the standard components and
Water supply system design design approaches adopted in the market.
A session dedicated to water supply Duration: 5 hours.
system design for building. Attendees will
learn how to calculate the flow and head DAY 5
of the system, together with standard Optional site visit
design methods. Additionally how to The last day of the training may be
select and size the proper booster sets, dedicated to a site visit, where the
how to choose the right VSD system and attendees will have the chance to see a
how to prevent problems and issues real working system, depending on site
during installation will be covered. availability and time of year. Duration: 3
hours.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 21
Class Description
Commercial Building
CBS APPLICATIONS Services (CBS) Product &
Application Course.
The CBS course covers all the products
used inside a building for each application,
including booster sets, end suction, in
line pumps, circulators, multistage pumps,
sewage, drainage pumps, firefighting
systems, and Variable Speed Drives (VSD).
During the three-day class, attendees will
receive instruction on sizing, applications
and features/benefits of each product and
hands-on training in the demonstration
classroom.
Each attendee will learn how to select and
size the correct pump for the application.
In addition, attendees will have the
possibility to play with real systems inside
the Xylem Learning Center and to visit one
of several installations in the factory area.

Duration: 3 days
Location: Montecchio Maggiore, Italy
Strzelin, Poland

22
Agenda.

DAY 1 Water supply system design

Factory Tour A session dedicated to water supply
Xylem’s facilities adopt the Lean system design for building. Attendees will
Manufacturing approach, reducing the learn how to calculate the flow and head
delivery time and waste with very high of the system, together with standard
flexibility. During the tour the visitor has design methods. Additionally how to
the possibility to see all the different steps select and size the proper booster sets,
in the manufacturing process, starting with how to choose the correct VSD system
the raw material up to shipment of the final and how to prevent problems and issues
product. Duration: 1,5 hours. during installation will be covered. A
CBS product portfolio hands-on session is included in the lesson.
A complete overview of the Xylem Duration: 2 hours.
portfolio for Commercial Building Services Pumps & systems for HVAC
including pumps, controls, VSD and A complete overview on Xylem’s offering
booster sets. Duration: 1 hour. in HVAC systems – from small wet rotor
CBS Applications and references circulators up to large double suction
Xylem has extensive experience in pumps used for District Heating and
Building Services, with several installations Cooling, together with an overview on
across the world. During this session the system design approach for HVAC.
attendees have the chance to see the most Duration: 2,5 hours.
important installations, and the different Pumps & technologies for wastewater
design approaches for water supply, HVAC During this course attendees will learn
and wastewater, with a focus on high about the different impeller technologies
efficiency system design. Duration: 2,5 in wastewater applications, with a practical
hours. demonstration of the state of art “non-
clogging” technology shown in the
DAY 2 demonstration classroom. Duration: 1,5
Ecodesign Directive hours.
A session dedicated to the Ecodesign
Framework (2009-125, the ErP) and its DAY 3
directives related to pumps and motors. Optional site visit
Attendees learn which are the current The last day may feature an optional site
directives and laws acting to reduce visit, where the attendees will have the
energy consumption, together with an chance to see a real working system in one
overview of future development in terms of the many prestigious hotels in Venice.
of innovation and Life Cycle Cost (LCC) Duration: 3 hours.
analysis. Duration: 1 hour.

Xylem Commercial
How to enroll: Building Services.
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 23
Class Description
Consultants Training On
CONSULTANTS Pumping Equipment,
Selection Software, BIM files,
legislation, Variable Speed
Drives (VSD), Etc.
The consultants’ course covers all the
pumping equipment and electronic
systems that can be installed inside
a building. The course covers all the
products used inside a building for
each application, including booster sets,
end suction, in line pumps, circulators,
multistage pumps, sewage, drainage
pumps, firefighting systems, and variable
speed drives. During the two-day class,
attendees will receive instruction on sizing,
applications and features/benefits of each
product and a complete overview on the
tools available to help and support the
selection of the correct pump.
Each attendee will learn how to select and
size the proper pump for the application.
In addition, attendees will have the
possibility to play with real systems inside
the Xylem Learning Center and to visit one
of several installations in the factory area.

Duration: 2 days
Location: All

24
Agenda.

DAY 1 DAY 2
Factory tour Xylem’s facilities adopt the Ecodesign Directive
Lean Manufacturing approach, reducing A session dedicated to the Ecodesign
the delivery time and waste with very high Framework (2009-125, the ErP) and its
flexibility. During the tour the visitor has directives related to pumps and motors.
the possibility to see all the different steps Attendees learn which are the current
in the manufacturing process, starting with directives and laws acting to reduce
the raw material up to shipment of the final energy consumption, together with an
product. Duration: 1,5 hours. overview of future development in terms
CBS product portfolio of innovation and Life Cycle Cost analysis.
A complete overview of the Xylem Duration: 1 hour.
portfolio for Commercial Building Services Selection software and tools
including pumps, controls, VSDs and Attendees learn how to use Xylect (www.
booster sets. Duration: 1 hour. xylect.com) – Xylem selection software and
CBS applications and references all the capabilities of this tool. Additionally
Xylem has extensive experience in it will be shown where and how to find all
Building Services, with several installations the information in terms of documentation,
across the region. During this session CAD and BIM files and the latest tools
attendees have the chance to see the most created by Xylem in order to facilitate the
important installations, and the different selection and size of products. Duration: 1
design approaches for water supply, HVAC hour.
and wastewater, with a focus on high Variable Speed Drives (VSD)
efficiency system design. Duration: 2,5 A complete presentation of Xylem drives
hours. and monitoring systems; a comprehensive
portfolio of Variable Speed Drives for
all the Commercial Building Services
applications. Duration: 1,5 hours.
Optional site visit
In the afternoon the class is given the
opportunity to visit an external site, where
attendees have the chance to see a
real working system in one of the many
prestigious hotels in Venice.
Duration: 3 hours.

buildings.xylem.com xylect.com cadcenter.lowara.com

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 25
Class Description
HVAC Basic Courses.
HVAC The HVAC Courses cover all the Xylem
HVAC pumps and accessories, including
wet rotor circulators, in line, end suction,
multistage, double suction pumps and
variable speed drives. The courses are set
according the different applications and
level of knowledge of the attendees:
1. Heating basic: covering the basic
hydronic theory and system calculation.
2. Air conditioning basic: basic hydronic
theory and small/medium chiller systems.
BASIC During the three-day class, attendees
will receive instruction on sizing, system
design, applications and features/benefits,
as well as interactive training in the
demonstration classroom, including set-
up, installation and troubleshooting. The
HVAC Course also includes a plant tour of
the manufacturing facility.
Each attendee will learn how to select and
size the correct pump for the application.
In addition, attendees will gain valuable
experience regarding the different HVAC
systems and pumps.

Duration: 3 days
Location: Montecchio Maggiore, Italy
Strzelin, Poland

26
Agenda.

DAY 1 Factory tour

Basic System Design Xylem’s facilities adopt the Lean
The Basic System Design course covers Manufacturing approach, reducing the
system design for small/medium buildings. delivery time and waste with very high
Attendees will learn the macro design flexibility. During the tour the visitor has
criteria, the different type of systems, how the possibility to see all the different steps
to size the pipes and calculate pressure in the manufacturing process, starting with
drop, and an introduction to open system the raw material up to shipment of the final
design with cooling towers. During the product. Duration: 1,5 hours.
course examples, exercises and tips will be
delivered. Duration: 3 hours. DAY 3
Components Variable Speed Drives (VSD)
A complete overview and analysis of the Variable Speed Drives are becoming a
different components inside an HVAC standard component in HVAC systems.
system, such as valves, fittings and heat/ During the course attendees will learn the
cooling generators and their interaction in benefits of adopting a VSD from an energy
a system with pumps. Duration: 1 hour. consumption and comfort point of view.
Pumps for HVAC Therefore they will understand how the
A complete overview on Xylem’s offering design of the system changes accordingly
in HVAC systems – from small wet rotor to the use of the VSD in heating and
circulators up to double suction pumps cooling including retrofit options.
used for District Heating and Cooling. A practical session on a working unit in
Duration: 2,5 hours. the demonstration classroom will provide
the chance to apply what has been learnt
DAY 2 during the theoretical session. Duration: 3
Design and applications hours.
A comprehensive course on primary/ Optional site visit
secondary system design, the most The last day of the training may be
common design approach used in heating dedicated to a site visit, where the
and cooling systems. Attendees learn attendees will have the chance to see a
the different aspects, benefits and how real working system, depending on site
to correctly balance and size a primary/ availability and the time of year. Duration:
secondary system in different applications. 3 hours.
A practical session on a working unit in
the demonstration classroom will offer
the chance to apply what has been learnt
during the theoretical session.
Duration: 4 hours.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 27
Class Description
HVAC Advanced Courses.
HVAC The HVAC Courses cover all the Xylem
HVAC pumps and accessories, including
wet rotor circulators, in line, end suction,
multistage, double suction pumps and
variable speed drives. The courses are set
according the different applications and
level of knowledge of the attendees:
1. Heating advanced: advanced system
design.
2. Air conditioning advanced: large chiller
systems.
ADVANCED During the three-day class, attendees
will receive instruction on sizing, system
design, applications and features/benefits,
as well as interactive training in the
demonstration classroom, including set-
up, installation and troubleshooting. The
HVAC Course also includes a plant tour of
the manufacturing facility.
Each attendee will learn how to select and
size the correct pump for the application.
In addition, attendees will gain valuable
experience regarding the different HVAC
systems and pumps.

Duration: 3 days
Location: Montecchio Maggiore, Italy
Strzelin, Poland

28
Agenda.

DAY 1 DAY 3
System sizing Large chilled water system design
The system sizing course covers the sizing A course dedicated to the design of large
of large HVAC systems, with a focus on chilled water systems and the different
Large Chilled Water systems and District solutions available for correctly sizing all
Heating systems. Attendees learn the the components within it. Attendees learn
design criteria, the different types of how to size the pump, the VSD and how
system, how to size the pipes and calculate to balance the different branches properly.
pressure drops, and how to calculate the An introduction to comfort and different
flow in open system design with cooling cooling solutions will be shown. Duration:
towers. During the course examples, 3 hours.
exercises and tips will be delivered. Optional site visit
Duration: 4 hours. The last day may feature a site visit, where
Advanced systems the attendees will have the chance to see
During the advanced systems course a real working system, depending on site
attendees learn which are the most availability and time of year. Duration: 3
advanced system design approaches hours.
combined with renewable energy sources.
Duration: 2 hours.

DAY 2
Factory tour
Xylem’s facilities adopt the Lean
Manufacturing approach, reducing the
delivery time and waste with very high
flexibility. During the tour the visitor has
the possibility to see all the different steps
in the manufacturing process, starting with
the raw material up to shipment of the final
product. Duration: 1,5 hours.
Controls and Variable Speed Drives (VSD)
Electronics equipment and controls are
critical components in a large HVAC
system. During the course attendees will
learn the difference between a Fixed
Speed and a VSD design, and which
sensors and monitoring systems should
be used and how to select, size and install
them correctly. Duration: 4 hours.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 29
Class Description
Industrial Pump Product &
INDUSTRIAL Application course.
The Industrial course covers all Xylem
centrifugal pumps, including close
coupled, frame mounted, single
stage, multistage, horizontal and
vertical pumps. In addition, the three-
day class covers motors, mechanical
seals, couplings and industrial drives.
Attendees will receive instruction on sizing,
applications and features/benefits of each
product and interactive training in the
demonstration classroom. The Industrial
course also includes a plant tour of our
manufacturing facility in Montecchio, Italy
or Stockerau, Austria, and an optional visit
to one of the live installations in the area.
Each attendee will learn how to select and
size the correct pump for the application.
In addition, attendees will gain valuable
experience regarding installation, set-up,
and troubleshooting of industrial pumps.

Duration: 3 days
Location: Montecchio Maggiore, Italy
Stockerau, Austria

30
Agenda.

DAY 1 Mechanical seals

Industrial product portfolio A course dedicated to pump sealing
A complete overview of the Xylem systems, from the standard mechanical
portfolio for the industrial market, seals up to the advanced sealing system
including pumps, controls, Variable Speed for tough applications. Attendees learn
Drives (VSD) and booster sets. Duration: 1 how to select the right mechanical seals in
hour. terms of design and materials, according
Factory tour to different industrial applications.
Xylem’s facilities adopt the Lean Duration: 1,5 hours.
Manufacturing approach, reducing the Impurities and wearing
delivery time and waste with very high A course dedicated to the impact of
flexibility. During the tour the visitor has impurities and erosion in industrial
the possibility to see all the different steps applications. Attendees learn how
in the manufacturing process, starting with to prevent break doors and loss of
the raw material up to shipment of the final production together with the correct
product. Duration: 1,5 hours. material selection for mechanical
End suction pumps components. Duration: 1 hour.
A complete presentation of Xylem end
suction pumps starting from the small DAY 3
blockpump in pressed stainless steel up Material compatibility
to the large casted tailor-made pumps, A technical session dedicated to the
together with their main applications. behavior of materials with different liquids
Duration: 2 hours. and environments. Attendees learn how
Multistage pumps to select the correct pump materials
A complete presentation of Xylem according to different installations and
multistage pumps, one of the most situations. Duration: 3 hours.
extensive ranges available in the market Optional site visit
place. Starting from the small horizontal The last day of the training may feature a
Lowara e-HM up to the large MP pumps, site visit, where the attendees will have
together with their main applications. the chance to see a real working system,
Duration: 2 hours. depending on site availability and time of
year. Duration: 3 hours.
DAY 2
Variable Speed Drives (VSD)
A complete presentation of Xylem drives
and monitoring systems; a comprehensive
portfolio of Variable Speed Drives for all
industrial applications and a technical
presentation of the range. A practical
session on different demo units is
provided. Duration: 3 hours.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 31
Class Description
Drives and Monitoring
DRIVES AND MONITORING Training – Advanced.
***Prerequisite: Minimum five years’
experience with pumps and drives.
Pre-approval is required.
The Advanced class covers power supplies,
grounding, protection, motors, controls,
hydraulics, efficiency standards, retrofit,
meters, advanced drive features and
troubleshooting. The Advanced class also
includes a plant tour of the manufacturing
facility in Montecchio, Italy. Each attendee
will gain a better understanding of the
interworkings of pumps and drives. In
addition, attendees will gain valuable
hands on experience regarding advanced
parameters, option cards and duplex set
up of our Commercial/Industrial Variable
Speed Drives (VSD) offering.

Duration: 3 days
Location: Montecchio Maggiore, Italy

32
Agenda.

DAY 1 known VSD, Hydrovar – one of the first

Variable Speed Drives (VSD) Variable Speed Drives designed for pump
A complete presentation of Xylem drives applications. The 5th generation of this drive
and monitoring systems; a comprehensive offers extensive features and new software
portfolio of Variable Speed Drives for installed for the most important applications,
all applications (residential, commercial, such as water supply and HVAC (heating
industrial). Duration: 1,5 hours. and cooling). Attendees have the chance
Applications to set the Hydrovar in different situations
Xylem Variable Speed Drives have been and applications in the demonstration
installed and used since the beginning of classroom, together with in depth and
the ’90s. (Hydrovar is one of the first VSDs parameters of the software. Duration: 2,5
designed for pumps). During this session hours.
attendees have the chance to see all Commercial drives – Aquavar
applications where a VSD should be used A course dedicated to Xylem’s wall mounted
and installed, from residential boosting VSD, Aquavar. This Variable Speed Drive
systems up to large industrial applications is available up to 375 kW for all possible
and how to retrofit. Duration: 1,5 hours. applications in the pump market, with built in
Factory tour software for water supply and HVAC (heating
Xylem’s facilities adopt the Lean and cooling). Attendees have the chance
Manufacturing approach, reducing the to set the Aquavar in different situations
delivery time and scraps with very high and applications in the demonstration
flexibility. During the tour the visitor has the classroom. Duration: 2,5 hours.
possibility to see all the different steps in the
manufacturing process, starting with the raw DAY 3
material up to shipment of the final product. Filters, cables and borehole applications
Duration: 1,5 hours. A course dedicated to filters and cables,
Residential drives when they must be used and how to select
A course dedicated to Xylem’s residential and size them. Together with an overview
drives, from the Genyo up to the latest and presentation of different solutions,
innovative permanent magnet motors with attendees learn how to design a VSD system
a VSD integrated; a complete range for all for borehole and deep well applications,
applications. During this session attendees where the distance between the motor and
learn how to select, size, couple and set the Variable Speed Drive can cause several
the different drives and software available, issues. Duration: 2,5 hours.
together with a hands-on session. Duration: Optional site visit
1,5 hours. The last day of the training may feature a
site visit, where the attendees will have
DAY 2 the chance to see a real working system,
Commercial drives – Hydrovar depending on site availability and time of
A course dedicated to Xylem’s well- year. Duration: 3 hours.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 33
Class Description
Wastewater
WASTEWATER/ and Sewage Course.
SEWAGE The Wastewater Course covers all Xylem
sewage pumps for residential and
commercial building services, including
drainage, channel, vortex and non-
clogging pumps. In addition, the one-
day class covers a session dedicated to
the different technologies available for
wastewater applications. Attendees will
receive instruction on sizing, applications
and features/benefits of each product and
interactive training in the demonstration
classroom. The course also includes a
plant tour of the manufacturing facility in
Montecchio, Italy.
Each attendee will learn how to select and
size the proper pump for the application.
In addition, attendees will gain valuable
experience regarding installation, set-up,
and troubleshooting of wastewater pumps.

Duration: 1 day
Location: Montecchio Maggiore, Italy

34
Agenda.

DAY 1
Xylem wastewater product portfolio
A complete presentation of the Xylem
portfolio for wastewater, including
drainage, sewage pumps and lifting
stations. Duration: 2,5 hours.
Selection
During this course attendees learn about
the different impeller technologies in
wastewater applications, with a practical
demonstration of the state of art “non-
clogging” technology shown in the
demonstration classroom. Duration: 1,5
hours.
Factory tour
Xylem’s facilities adopt the Lean
Manufacturing approach, reducing the
delivery time and waste with very high
flexibility. During the tour the visitor has
the possibility to see all the different steps
in the manufacturing process, starting with
the raw material up to shipment of the final
product. Duration: 1,5 hours.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 35
Class Description
Residential Course.
RESIDENTIAL The Residential Course covers all Xylem
pumps for residential applications,
including end suction, multistage,
drainage, sewage pumps, rainwater
harvesting and booster sets. In addition,
the three-day class covers motors,
mechanical seals and residential drives.
Attendees will receive instruction on sizing,
applications, features/benefits of each
product, and interactive training in the
demonstration classroom. The residential
course also includes a plant tour of the
manufacturing facility in Montecchio, Italy.
Each attendee will learn how to select and
size the correct pump for the application.
In addition, attendees will gain valuable
experience regarding installation, set-up,
and troubleshooting of residential pumps.

Duration: 3 days
Location: Montecchio Maggiore, Italy

36
Agenda.

DAY 1 Wastewater pumps

Residential product portfolio A complete presentation of Xylem
A complete overview of the Xylem portfolio wastewater/sewage pumps for residential,
for the residential market, including pumps, covering different impeller technologies
controls, Variable Speed Drives (VSD) and available. The attendees also see different
booster sets. Duration: 1 hour. pumps working in various conditions on a
End suction pumps demonstration unit. Duration: 2 hours.
A complete presentation of Xylem end
suction pumps starting from the small DAY 3
blockpump in pressed stainless steel up Factory tour
to the large casted tailor-made pumps, Xylem’s facilities adopt the Lean
together with their main applications. Manufacturing approach, reducing the
Duration: 1,5 hours. delivery time and waste with very high
Multistage pumps flexibility. During the tour the visitor has the
A complete presentation of Xylem possibility to see all the different steps in the
residential multistage pumps, one of the manufacturing process, starting with the raw
most extensive ranges available in the material up to shipment of the final product.
market, starting from the small horizontal Duration: 1,5 hours.
e-HM up to e-SV pumps, together with their Packages
main applications. Duration: 1,5 hours. A technical session dedicated to the
Variable Speed Drives (VSD) packages created by Xylem for the
A complete presentation of Xylem drives residential market, together with the
and monitoring systems; a comprehensive latest technologies for renewable systems.
portfolio of Variable Speed Drives for all Attendees learn how to select and in which
residential applications. Duration: 1 hour. channel these packages are most suitable.
Duration: 1 hour.
DAY 2
Booster sets
During this session attendees learn how
to select, size and program the different
booster set units combined with various
electronic equipment. After a general
overview on different configurations,
attendees will have the chance to set a
real boosting system in different simulated
conditions. Duration: 3 hours.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 37
Class Description
Environmental and
EU LEGISLATION Legislation Course.
The Environmental and Legislation Course
covers all latest European directives
related to the ecodesign legislation for
pumps and motors including timelines.
In addition, the one-day class covers the
new “green” systems developed by Xylem
to move and reuse water, like solar pumps,
rain water harvesting systems, water
treatment units and instruments for the
analysis of fluids.
The Environmental and Legislation
Course also includes a plant tour of the
manufacturing facility.

Duration: 1 day
Location: All

CARBON SAVING Clean water pumps

EP (EEI<zz)
Energy efficiency requirements

EP (EEI<yy)
Wastewater pumps

EFFICIENCY MEI>0,1

Water pumps
MEI>0,4

EEI<0,23
EP (EEI<xx)

EEI<0,27

ENERGY SAVING
Circulators
IE3 or IE2+VSD IE3 or IE2+VSD*
IE2
Motors
*Increased scope

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

38
 Agenda.

DAY 1
Ecodesign Directive
A session dedicated to the Ecodesign
Framework (2009-125, the ErP) and its
directives related to pumps and motors.
Attendees learn which are the current
directives and laws acting to reduce
energy consumption, together with an
overview of future development in terms
of innovation and Life Cycle Cost analysis.
Duration: 2 hours.
High efficiency pumps and systems
During this course attendees have the
chance to better understand the latest
innovations in high efficiency systems
available in the market, together with
renewable energy products and design
– such as solar panel, geothermal, hybrid
systems and rain water harvesting
systems. Duration: 1,5 hours.
Factory tour
Xylem’s facilities adopt the Lean
Manufacturing approach, reducing the
delivery time and waste with very high
flexibility. During the tour the visitor has
the possibility to see all the different steps
in the manufacturing process, starting
with the raw material up to shipment of
the final product. Duration: 1,5 hours.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 39
Class Description
After Sales Service Training.
AFTER SALES SERVICE ***Prerequisite: Minimum five years’
experience with service and repairing.
Pre-approval is required.
The After Sales Service Training course
is dedicated to technicians and service
partners to learn how to maintain and
repair the latest products released by
Xylem. Attendees will receive instruction
on disassembling, assembling, repairing
and troubleshooting in the service
demonstration classroom.
Personal Protective Equipment (PPE) safety
shoes and overalls are required.

Duration: 2 days
Location: Montecchio Maggiore, Italy

40
Agenda.

DAY 1 DAY 2
Factory Tour Claim procedure and original spare parts
Xylem’s facilities adopt the Lean Xylem has a claim procedure that must
Manufacturing approach, reducing be followed in order to track the failure of
the delivery time, waste with very high products in the field. During this session
flexibility. During the factory tour the visitor attendees will learn how to complete the
has the possibility to see all the different return merchandise authorization (RMA)
steps in manufacturing, starting from the claim form and how to track the failure
raw material up to the shipment of the final analysis made by the AM&W team.
Xylem product. Duration: 1,5 hours. Additionally they will understand how
Tools and safety instructions to select the correct spare part kit(s).
During this session attendees will learn Duration: 1,5 hours.
about the safety equipment required to Start up and troubleshooting
operate and to maintain pumps, electronic Using a working unit installed in the
and electric systems. The After Market demonstration classroom attendees
team will advise on the tools required will learn how to install and start up the
in the workshop to disassemble and pump and/or the system together with
assemble a pump. Duration: 1 hour. a troubleshooting check list, in order to
Assembling and disassembling solve “standard” problems a technician
procedure may face on site. Duration: 1,5 hours.
During this session attendees will learn
Xylem’s standard procedure for removing
a pump from a system and how to
disassemble a pump. Duration: 1 hour.
Hands on / practical course
During this session attendees will
physically disassemble and assemble a
pump with the help and support of an
expert technician. Duration: 3 hours.

Lowara YouTube channel

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 41
Class Description
FOOD & BEVERAGE Food and Beverage (F&B)
Training.
This food and beverage course covers all
Xylem pumps for the food and beverage
market, including end suction, multistage,
air operated, hygienic rotary lobe and
diaphragm pumps. In addition, the three-
day class covers motors, mechanical seals
and drives.
Attendees will receive instruction on sizing,
applications and features/benefits of each
product and interactive training in the
demonstration classroom. The food and
beverage course also includes a plant tour
of the manufacturing facility in Hoddesdon,
UK or Montecchio Maggiore, Italy.
Each attendee will learn how to select and
size the correct pump for the application.
In addition, attendees will gain valuable
experience regarding installation, set-up,
and troubleshooting of food and beverage
pumps.

Duration: 3 days
Location: Montecchio Maggiore, Italy
Hoddesdon, UK

42
Agenda.

DAY 1 poultry, and seafood. During this session

Factory Tour attendees have the chance to see the most
Xylem’s facilities adopt the Lean important installations, and the different
Manufacturing approach, reducing the design approaches. Duration: 2,5 hours.
delivery time and waste with very high Regulatory compliance
flexibility. During the tour the visitor has Whether it is biological treatment, filtration,
the possibility to see all the different steps or disinfection, Xylem has the solutions to
in the manufacturing process, starting with treat incoming water supply or wastewater
the raw material up to shipment of the final discharge to meet regulatory requirements.
product. Duration: 1,5 hours. With a commitment to providing excellent
Food and Beverage applications’ support to our customers, Xylem has the
product portfolio technologies to convert water challenges
A complete overview of the Xylem to business advantages while ensuring
portfolio for Food and Beverage including regulatory compliance and maintaining
cold beverage dispensing, filtration & product quality. Duration: 2 hours.
disinfection, food preparation equipment, Pumps & systems for F&B
hot beverage dispensing, ice makers & A complete overview on Xylem’s offering in
refrigeration, pumping equipment, test & Food and Beverage. Duration: 2,5 hours.
measurement, washing machinery & waste Pump selection framework in F&B
management. Duration: 2,5 hours. Attendees learn how to select and find all
the information in terms of documentation,
CAD and BIM files in order to facilitate the
DAY 2 selection and size of products. Duration: 1,5
F&B applications and references hours.
Xylem’s global water leadership spans
the total water lifecycle for food and
beverage operations across a wide range DAY 3
of applications, including everything from Optional site visit
water supply and water reuse, to boosting The last day may feature a site visit, where
and fire suppression. Xylem’s holistic the attendees will have the chance to see a
approach to the food and beverage market real working system. Duration: 3 hours.
enables customers to better control their
business by increasing productivity and
maximizing energy and cost savings, all
while using water in a responsible and
efficient manner. Xylem market-leading
brands enable the smarter use of water
in various food and beverage categories:
soft drinks, juices, bottled water, alcoholic
beverages, fruits, vegetables, dairy, meat, Xylem Food & Beverage

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 43
Join Waterdrop and change lives –
including your own

Waterdrop is our way of giving back to So get involved now – it’s simple.
the world what we know best: water.
Your activity – from learning new skills to Earn drops by learning, selecting and
opening a Xylect account or specifying specifying Xylem products.
Xylem products – will accumulate drops.
For every drop you earn we will donate Every drop earned ensures Xylem donates $1
$1US towards the construction of water
towers in areas of the world where, literally, Every drop gives you one entry in our draw
every drop of clean water is changing lives.
Each single Waterdrop is good for one litre Join Waterdrop at www.buildings.xylem.com
of clean water for communities in need,
day by day, as soon as the water tower has
been built. One single water tower, built
from 10,000 Waterdrops, will change the
life of 1,000 people. You can make this *Terms and conditions apply; please visit our website
for further details
change happen.

Waterdrop will be life changing for you too.

Every drop you collect gives you an entry
in a draw to get hands-on with our water
tower building project. You could become
part of a volunteer team and build a water
tower for communities in need around
the world. It will be hard work; it will be
a one week trip far away from home and
anything but vacation. But it will be a once-
in-a life time experience. Those who have
been involved called it “..an unforgettable
memory..”, “..an absolute privilege..” and
“..one of the best things I’ve done in my
life..”.
You can make a difference. Join Waterdrop.
Help solving water!

44
 YOU CAN BRING CLEAN
WATER TO THE WORLD
1.8 BILLION
people use drinking water
1 PERSON—YOU
— can bring water to a
1 in 8 PEOPLE from a contaminated source.** whole community through your daily work.
lacks access to safe, clean water.* Collect drops through Waterdrop.
It’s easy!
Without clean water, thousands
of the world’s
hospital beds are
of families and children face
50% occupied by people disease and death each day.**
with water-related illness.* *Planet Water **World Health Organization

LEARN SELECT SPECIFY

about Xylem products Xylem products Xylem products
• Earn 1 drop for online learning • Earn 20 drops for having a Xylect account • Earn 20 drops for each spec you submit
• Earn 30 drops for in-person training

The more you LEARN, SELECT or

SPECIFY, the more drops you collect FOR EVERY DROP, XYLEM
—and the more lives you can change. DONATES $1US
to build water towers that
serve communities in need.

1 WATER TOWER = 10,000 LITERS A DAY OF CLEAN WATER =

IMPROVING LIFE FOR

1,000 PEOPLE
The more drops everyone
collects, the more towers we
can build to serve communities
all over the world.

WIN A
ONCE-IN-A-LIFE-
TIME TRIP TO BUILD
A TOWER
Every drop you collect also gives you an entry
in the draw for the next volunteer trip. The
more drops you collect, the more chances you
have to win.

THE VOLUNTEER TRIPS THE WATER TOWER OUR COMMITMENT

Draw winners travel with Xylem Watermark and Each tower is designed for quick construction, Xylem is committed to promoting global
our non-profit partners to places without one-day installation and easy manual access to clean water. Watermark, our
access to clean water, generally near a school. maintenance. It can operate without power, corporate citizenship program, focuses on
In one week, you help build the tower(s) and using a UF filter to produce 10,000 liters a day providing safe water resources and educating
educate the children. It’s hard, rewarding of clean water—enough for 1,000 people. people about water issues. Waterdrop is a
work—the chance to make a lifetime of The tower includes soap dishes where children bridge to Watermark, empowering our
difference. Every drop you collect gives you can wash their hands after using the latrine, business partners to address water issues
another chance to win. playing, and before eating. worldwide. Together, let’s solve water.

JOIN WATERDROPAND CHANGE LIVES WITH YOUR OWN HANDS

Learn, select or specify Xylem products to collect drops that become clean, safe water
for communities in need, and perhaps win the trip of a lifetime.

SIGN UP TODAY:
www.buildings.xylem.com
FAQ
Frequently Asked Questions

1. Who can apply for a course?

At Xylem Learning Center the courses are
open to all Xylem employees and direct
and indirect customers.

2. How do I apply for Xylem Learning

Center’s courses?
Xylem employees should fill in the
application form, completing all
necessary sections. The application form
is available at the following link:
lowara.com/training
Xylem customers should arrange and
submit any course request through their
local ASM (Area Sales Manager), who will
take care of the enrollment.

3. How much is the cost of a course?

All the courses are free of charge.

4. Is competence in English required?

Yes, intermediate knowledge of English
is required because each course is
delivered in English. However since a
technical person may be present from
your local country office they may be able
to provide language assistance.

5. What if I have questions about the

data I need to submit?
If you need further information,
please contact
[email protected].

6. What are the selection criteria

for courses requiring minimum
experience?
The assessment is based on your CV,
reference letters and other relevant
documents submitted in order to prove
your level of knowledge and required
experience.

46
7. How will I be informed about the
final outcome of the application?
You will be sent a personal e-mail to
the address you provide, containing
information about the final outcome of
the application.

8. I am not an EU citizen. Do I need a

visa and permit to stay?
Yes. It is your responsibility to take care
of all these issues. The Xylem Learning
Center team will support students
by providing an invitation letter and
additional information when required.

9. Is hotel accommodation arranged by

the Xylem Learning Center team?
While we are happy to assist with your
logistics and bookings, these will be at your
own expense. You can find more about
local hotel accommodation by pages 6.

10. Can you be flexible with course

programmes?
Yes, our customers can choose any mix
of course content that is available at a
specific location to tailor a course to their
exact requirements.

11. Can you do off-site customer

training?
We can design, develop and deliver
tailored training courses at any location.

12. What is the dress code at the Xylem

Learning Center?
Dress code is business casual.

13. During my visit do you cover travel

insurance?
No, you need to arrange your own cover
during the visit.

How to enroll:
For further information on the courses calendar and on enrollment, please contact
the Xylem Learning Center: [email protected]
and visit lowara.com/training 47
Xylem |’zīl m| e
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.

We’re a global team unified in a common purpose: creating innovative solutions to meet our world’s water needs.
Developing new technologies that will improve the way water is used, conserved, and re-used in the future is central
to our work. We move, treat, analyze, and return water to the environment, and we help people use water efficiently, in
their homes, buildings, factories and farms. In more than 150 countries, we have strong, long-standing relationships with
customers who know us for our powerful combination of leading product brands and applications expertise, backed by
a legacy of innovation.

For more information on how Xylem can help you, go to www.xyleminc.com

xylect.com cadcenter.lowara.com Lowara YouTube channel Xylem Food & Beverage Xylem Commercial
Building Services

lowara.com/training

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All other trademarks or registered trademarks are property of their respective owners.

Xylem Services Italia Srl reserves the right to make modification without prior notice.
Lowara, Xylem are trademarks of Xylem Inc. or one of its subsidiaries. © 2016 Xylem, Inc.