A PROJECT REPORT

ON
A STUDY ON HR PRACTICES &
EMPLOYEE SATISFACTION SURVEY AT KIPL

Submitted by
MR. SHANKAR GANESH RAJAN
Roll No.: MH0511
in partial fulfillment for the award of the degree of
MASTERS IN HUMAN RESOURCE DEVELOPMENT MANAGEMENT
(MHRDM)
Under the Guidance of
PROF. TRUPTI GUPTE
Associate Professor

PARLE TILAK VIDYALAYA ASSOCIATION’S INSTITUTE OF MANAGEMENT

Chitrakar Ketkar Marg, Behind M L Dahanukar College, Vile Parle East, Mumbai - 400057
 Date: 14th November, 2018

TO WHOMSOEVER IT MAY CONCERN

This is to certify that Mr.Shankar Ganesh Rajan, student of MHRDM form

PTVA’s Institute of Management, Vile Parle East, Mumbai 400057, is working with us since
1st May 2018 to till date as a HR Executive with Kush InfoSystems Pvt. Ltd. 5A-106,
Mittal Industrial Estate, Akshay Mittal,Andheri - Kurla Road, Mumbai – 400059.

He has completed his project titled “A study on HR Practices and Employee

satisfaction” survey at our organization with good potential and dedication.

We wish him success in all her future endeavors.

Thanks and regards

R. B. Shukla
HOD HR
Kush Infosystems Pvt Ltd.
 CERTIFICATE

This is to certify that Mr.Shankar Ganesh Rajan, MHRDM student of Parle Tilak
Vidyalaya Institute of Management, has completed a project titled “A Study On HR Practices
And Employee Satisfaction Survey at KIPL” in academic year 2018. The Work of the student
is original and the information included in the project is true to the best of my Knowledge.

Signature of guide Signature of the Director

Prof. Trupti Gupte ___________________

Place: Mumbai

Date: _______
 DECLARATION

I, Mr. Shankar Ganesh Rajan, MHRDM Student of PTVAIM, hereby declare that I
have completed the project titled “A study on HR Practices and Employee satisfaction survey
at KIPL” during the year 2018.

The report work is original and the information/data included in the report is true to the best
of my knowledge.Due to credit is extended on the work of Literature/Secondary survey by
endorsing it in the bibliography as per prescribed format.

Signature of the student

Mr. Shankar Ganesh Rajan

Place: Mumbai

Date: _______
 ACKNOWLEDGEMENT

I take this opportunity to express my gratitude to everyone who has contributed in

their own way towards the successful accomplishment of the project on the topic 'a study on
hr practices and employee satisfaction survey at Kush Infosystems Pvt.Ltd. I am highly
indebted to Kush Infosystems Pvt.Ltd. for their guidance and for providing necessary
information regarding the project & also for their support in completing the project. Firstly, I
would like to thank Mr. R B Shukla, HOD-HR, Kush Infosystems Pvt.Ltd., for giving me the
opportunity to undertake this project at KIPL, Mumbai. I would like to extend my gratitude to
my project guide Mrs. Trupti Gupte, for supporting me during the course of the project. I
would also like to thank Mr. Vijendran Acharya, Sr.Project Manager (WEB) for his support
during the tenure of the project.

I am immensely indebted to all the people who shared their thoughts with me on my project
and gave me valuable sight to the study. I would also like to thank all the staff at the Kush
Infosystems Pvt. Ltd. for giving their precious support, relevant information and guidance.

I would like to place on record and warmly acknowledge the continuous encouragement,
invaluable supervision, timely suggestions and inspired guidance offered by my internal
guide Mrs. Trupti Gupte, in bringing this report to a successful completion. 2

I extend my gratitude to my parents and friends who have directly or indirectly contributed in
the accomplishment of this project.
 TABLE OF CONTENT

SN PARTICULARS PAGE NO.

1 INTRODUCTION 1

2 EXECUTIVE SUMMARY 2

3 INDUSTRY OVERVIEW 3

4 COMPANY PROFILE 4

5 LITERATURE REVIEW 8

6 OBJECTIVE AND NEED FOR STUDY 18

7 RESEARCH METHODOLOGY 19

8 DATA ANALYSIS AND INTERPRETATION 20

9 LIMITATIONS 32

10 RECOMMENDATIONS 19

11 CONCLUSION 55

12 BIBLIOGRAPHY 56

13 ANNEXURE 57
 LIST OF GRAPHS

SN PARTICULARS PAGE NO.

1 Age of Respondents 26

2 Work Duration 26-27

3 Working conditions 27

4 Lighting 28

5 Sanitation 29

6 Cleanliness 29-30

7 Ventilation 30

8 Space 31

10 Work culture 31-32

11 Job profile 32

12 Equivalent job profile 33

13 Job Satisfaction 33-34

14 Minimum fixed compensation and high variable returns 34

15 Task provided and the compensation given 34

16 Satisfaction towards the Salary paid 35-36

17 Incentive Scheme 36

18 Reward 36

19 Targets 37

20 Achievement of Target 37

21 Leave Policy 38

22 Company Policy 38-39

23 Grievances & complaints 39

24 Employee - Employer relations 40

 LIST OF GRAPHS

SN PARTICULARS PAGE NO.

25 Employee's participation in decision-making 40

26 Clear communication of expectations to employees 41-42

Employees are kept well informed about current happenings in

27 42
the Company.

28 Employees are provided with adequate information to do work. 43

29 Welfare Facilities 43

30 Medical Facilities 44-45

31 Adequate time is spent on employees' development. 45

32 Timely Training provided 46

The Training/Induction Programmes increases knowledge and

33 46-47
skills.

34 Job promotions 47-48

35 Opportunity to learn and grow in the work place 48

36 The task entrusted lies within capabilities 48-49

Acceptance of responsibilities and challenging tasks given by the

37 49
organization

38 Cooperation with respect to data and links provision 50

38 KIPL recognizes high achievers in the organization 51

40 Feedback 51-52

41 Opinion on KIPL 52

42 Reason for working in KIPL 52-53

43 Scope for improvement at KIPL 53

 INTRODUCTION

This research has been undertaken as part of the MHRDM project described in
curriculum, to study the HR practices and policies and Employee Satisfaction in the
organization. It particularly intends to study the HR Practices and policies and the
Satisfaction of Employees in the organization.

In this project various variables responsible for employee satisfaction has been
discussed such as Work task factors, Policies of compensation and benefit factor, welfare
facilities and opportunities which give satisfaction to employees such as Promotion and
career development also has been described.

Employee satisfaction is the terminology used to describe whether employees are

happy, contended and fulfilling their desires and needs at work. Many measures support that
employee satisfaction is a factor in employee motivation, employee goal achievement and
positive employee morale in the work place. Basically Employee satisfaction is a measure of
how happy employees are with their job and working environment.

According to Nancy C. Morse "Satisfaction refers to the level of fulfillment of one's

needs, wants and desire. Satisfaction depends basically upon what an individual wants from
the world, and what he gets."Employee satisfaction is a measure of how happy workers are
with their job and working environment." It is sure that there may be many factors affecting
the organizational effectiveness and one of them is the employee satisfaction. Effective
organizations should have a culture that encourages the employee satisfaction, Employees are
more loyal and productive when they are satisfied, and these satisfied employees affect the
customer satisfaction and organizational productivity.

Spector defined job satisfaction as," All the feelings that a given individual has about
his her job and its various aspects. Employee satisfaction is a comprehensive term that
comprises job satisfaction of employees and their satisfaction overall with company's
policies, company environment etc.

1
 EXECUTIVE SUMMARY

The aim of the Project was to study the HR Practices and also to conduct a survey on
Employee Satisfaction of the company Kush Infosystems Pvt. Ltd.

For the study of HR practices, Primary data was collected through unstructured in-
depth interview and for the survey on Employee satisfaction the data was collected through
questionnaire method. Through primary data views of employees on various parameters were
obtained.

First part of this project is the introduction of my topic giving brief explanation of the
company profile. I have also covered the basics of HR Practices and Policies and Employee
Satisfaction.

Second part is the data analysis where HR Practices and Employee Satisfaction at
Kush Infosystems Pvt. Ltd is being studied. The third part is the questionnaire where the
objective of the questionnaire was to do the survey on Employee Satisfaction at Kush
Infosystems Pvt. Ltd.

On the basis of the above two parts I have made my findings and recommendations in
the final part of the project.

After completing the study in Head office of Kush Infosystems Pvt. Ltd. I have got to
know some of the key points which may help Kush Infosystems Pvt. Ltd to retain their
employees and make them more satisfied. As the competition is increasing day by day, the
company has to keep its employees happy and satisfied to grow and progress in the market.

INDUSTRY REVIEW

2
Company Name Kush InfoSystems Pvt Ltd.

Ownership Private Firm

Our mission is to enable people and companies to

increase their business value through the use of IT
Mission technologies. We aim at delivering services which will
open new possibilities for our customers and allow
them to work effectively and creatively.

People: We believe that the most valuable resource we

possess is our people.
Customers: KIPL is dedicated to its customers and
Vision
partners.
Quality: We pay special attention to the quality
assurance of the products and services we deliver.

Domain https://www.kipl.com

Establishment 2007

Managing Director Mr. Rishi Bharat Modi

Industry Sector Information Technology

Industry Type Web Technology, Web Services, ITES, BPO

Company dealing gross $12 million revenue every

Revenue
year

Department, Services Design, Print, Web, SEO, Video, IT, HR

Strength: Company Culture, Management, Resource

Allocation, Positive Attributes and Healthy
Environment
Weakness: Outsourcing, Project Closer, Change
SWOT Analysis Control Management
Opportunities: Market growth, Currency Growth,
Global Outsourcing, Consistent revenue
Threats: Competitors, Freelancers, Non-returning
clients

3
 COMPANY PROFILE

KUSH INFOSYSTEMS PVT. LTD.

KIPL started its first digital operation in late 2007. Its base business prior to digitalization
was print media with the core designing and printing services. With the improvement and
change in technologies the growth took company to next level in digital media with SEO and
WEB technology services. Being a startup in 2007, its started with 5 members and at present
establishing its strength with 250+ employees.

SERVICES

KIPL being a customer-oriented company keeps processes as clear and transparent in term of
services. KIPL adhere to the best practices in the industry to give a predictable quality service
as in:

 Digital Marketing
o SEO
o Social Media
o Content Creation
o Explainer Video Creation
 Web Development
o Web Design
o PHP Development
o Ecommerce Development

4
OBJECTIVE OF STUDY

A. To study the existing HR practices and policy of Kush Infosystems Pvt. Ltd.
B. To conduct an Employee Satisfaction survey at Kush Infosystems Pvt. Ltd.

NEED OF THE STUDY

This study provides the management an understanding on which factors could affect the
employee satisfaction at Kush Infosystems Pvt. Ltd., which ultimately attempt to enhance
organization performance and make organization a profitable entity.

In the 80's employer expected loyalty to the organization by offering life time employment
but the recent increase global competition, employer needed to be more flexible in their
employment of employees and thus employer started to change that contract. On the other
hand, employer still wants to have highly engaged employee in organization in order to
achieve higher productivity. Hence, this study aimed to provide the management a
comprehensive view about employee satisfaction and an understanding that employee
satisfaction is the key dominator in any organization success.

This knowledge hopefully would be useful as a source of information for the future research
regarding this subject.

5
RESEARCH METHODOLOGY

Research Methodology is an endeavor to discover answers to intellectual and practical

problems through the application of scientific method. The main objective of research was to
collect appropriate data, which work as a base for drawing conclusion and getting result. A
well structured questionnaire was prepared and personal interviews were conducted.

DATA COLLECTION METHOD

Primary Data (A): Primary Data was collected through unstructured in-depth Interview
method, to study the HR Practices and Policy of Kush Infosystems Pvt. Ltd.

Seconcialy Data (A): The secondary data was collected mainly from the office journals,
reports, books, web search and personal interaction with employees.

Primary Data (B): Primary Data was collected through Questionnaire and Telephonic
Interview method. Questionnaires were filled by the employees it helped to know the
employees perception on their satisfaction in Kush Infosystems Pvt. Ltd.

Secondary Data (B): The secondary data was collected mainly from the office journals,
reports, books, web search and personal interaction with employees. Population was 250
employees Sample Size: 50 employees in Kush Infosystems Pvt. Ltd which is 20% of the
actual population of the Company.

Data source Primary

Research tools Questionnaire
Research instrument Sample Survey
Sampling Convenience
Sample Size 50 Employees
Contact Method Personal
Sampling Unit Employees
Area Covered Kush Infosystems Pvt. Ltd

6
DATA ANALYSIS AND INTERPRETATION

7
LIMITATIONS OF STUDY

Time is definitely the main constraint.

It was not possible to collect information from each and every employee of KIPL.

Employees were too busy with their own work and got difficult get survey from every
employee.

Many data are highly confidential much of information is not mentioned.

8
RECOMMENDATIONS FOR PART B: SATISFACTION OF EMPLOYEES.

1. Activities that encourage bonding between the employees and build a sense of team
work should be carried out.
2. Coffee with GM — communication forum.
3. Management must revise the salary administration system.
4. Improve welfare facilities in the organization.
5. Medical facilities and mediclaim should also be provided to employee's family.
6. Educational facilities should also be provided to the employee's children's.
7. Frequent department meetings should be held, which gives constructive feedback to
improve and tell when employees do a good job.
8. Career guidance will help the employees to see their career path clearly.

9
 EMPLOYEE SATISFACTION SURVEY REPORT WITH PIE CHART

AGE OF RESPONDENTS

Age No.of Respondents

20-25 6
26-30 16
31-35 12
36-40 8
41 + 8
Total 50

No.of Respondents
16% 12%

20-25
16% 26-30
31-35
36-40
32% 41 +

24%

Interpretation: Most of the respondents of the survey are mainly of the age group 20-30 and
36-40.

10
Work Duration

Work Duration No. of Respondents

0-6 Month 5
6 month to 1 Year 17
2yrs - 3Yrs 10
4yrs - 5Yrs 11
5yrs+ 7
Total 50
No.of Respondents
14% 24%

Excellent
Very Good
Good
Fair
Poor

16%

46%

Interpretation: The work duration of most of the respondents is from 6months to 3 yrs and
there are also some employees who have completed more than 4 years in the organization.
From the graph it can be inferred that the attrition rate in this organization is high as there are
about 17% of respondents responded in the parameter of 6 months to 1 year.

Working Conditions

What is your opinion about the Working conditions provided to you by the Organization?

Working Conditions No.of Respondents

Excellent 8
Very Good 14
Good 26
Fair 2
Poor 0
No.of Respondents
Total 4%
50
16%

Excellent
Very Good
Good
Fair
Poor
52% 28%

11
Interpretation: 52% of the employees say that the working conditions provided in the
organization are good, 28% of the employees says that working conditions provided in the
organization are excellent and 16% of the employees says that the working conditions
provided in the organization are fair. This question was asked to know the employees views
on the working conditions provided by the organization overall. From the graph we
understand that working conditions provided in the organization are good and the
organization should continue to maintain their working conditions well and to improve it to
achieve excellence and make organization better place to work in.

Lighting

Responses No.of Respondents

Excellent 12
Very Good 14
Good 20
Fair 4
Poor 0
Total 50

No.of Respondents
24%
8%

Excellent
Very Good
Good
Fair
40% Poor

28%

Interpretation: 40% of the employees say that the lighting conditions provided by the
organization are good, 24% of the employees say excellent lighting conditions are provided,
28% of the employees say that it is Very good, 8% of the employees say that it is fair. The
graph shows that the lighting conditions provided by the organization organization should
continue to maintain the same in future also are good.

12
Sanitation

Responses No.of Respondents

Excellent 12
Very Good 8
Good 22
Fair 8
Poor 0
Total 50

No.of Respondents
Excellent Very Good Good Fair Poor
16% 24%

16%

44%

Interpretation: 44% of the employees say that the sanitation in the organization is good.
16% of the employees say that the sanitation in the organization is Very good , 16% of the
employees say that sanitation facility is fair and 24% say the facility is excellent. The graph
shows that the sanitation in the organization is well maintained. The organization should
continue to maintain good sanitation facility in future also to achieve excellence.

Cleanliness

13
 Responses No.of Respondents
Excellent 12
Very Good 8
Good 23
Fair 7
Poor 0
Total 50

No.of Respondents
14% 24%

Excellent
Very Good
Good
Fair
Poor

16%

46%

Interpretation: 46% of the employees say that the cleanliness maintained in the organization
is good, 24% of the employee say its excellent, 24% of the employees say its excellent, 14%
of the employees say it’s fair. The graph shows good cleanliness is maintained in the
organization. The organization should continue to maintain good cleanliness in future also to
achieve excellence.

14
Ventilation

Responses No.of Respondents

Excellent 17
Very Good 0
Good 21
Fair 12
Poor 0
Total 50

No.of Respondents
24% Excellent
34%
Very Good
Good
Fair
Poor
42%

Interpretation: 42% of the employees say that the Ventilation maintained in the organization
is Very good, 34% of the employee say its excellent, 24% of the employees say its Fair. The
graph shows good Ventilation is maintained in the organization.

15
Space

Responses No.of Respondents

Excellent 12
Very Good 10
Good 18
Fair 10
Poor 0
Total 50

No.of Respondents
20% 24%

Excellent
Very Good
Good
Fair
Poor

20%
36%

Interpretation: 36% of the employees say that the Space maintained in the organization is
good, 24% of the employee say it’s excellent, 24% of the employee say its Very good, 20%
of the employees say its Fair. The graph shows that most of the employees are satisfied with
the space provided by the organization to work.

Work Culture

16
Responses No.of Respondents
Excellent 9
Very Good 12
Good 22
Fair 7
Poor 0
Total 50

Work Culture

10%

Strongly Agr ee
Somewhat Agree
Neither Agree nor Disagree
34% Somewhat Disagr ee
56% Strongly Disagr ee

Interpretation: 44% of the employees say that the wok culture in the organization is Good,
24% say it's very good, 18% say it's Excellent and 14% say it's fair. From the graph we can
see that most of the employees are happy with the working culture of the organization.
Management should continue to maintain e same in future and should regularly enhance the
work culture with innovativeness and also good values and beliefs. This can be an
influencing factor for the management to retain the employees in the long run.

Q2. Was your job profile made clear to you at the time of joining the Company?

17
Responses No.of Respondents
Strongly Agree 28
Somewhat Agree 17
Neither Agree nor Disagree 0
Somewhat Disagree 5
Strongly Disagree 0
Total 50

No.of Respondents

10%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
34% Somewhat Disagree
56% Strongly Disagree

Interpretation: 56% of the employees strongly agree that job profile was made clear to them
at the time of joining the company, 34% somewhat agree to the statement and 10% somewhat
l disagrees with the statement. From the graph we can sec that most of the employees agree
that job profile is made clear at the time of joining the company but there are some
employees who say that job profile was not clear at the time of joining the company they are
not clear about their responsibilities and task and so the performance of the employees can
get affected hence management should clearly define the job profile of each employees in the
organization.

18
Q3. Did you find similar job profile as was conveyed to you at the time of recruitment?

Responses No. of Respondents

Strongly Agree 28
Somewhat Agree 18
Neither Agree nor Disagree 0
Somewhat Disagree 4
Strongly Disagree 0
Total 50
Equivalent job profile

8%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
36% Somewhat Disagree
56% Strongly Disagree

Interpretation: 56% of the employees says that they found the similar job profile after joining
company as was conveyed to them at the time of recruitment, 36% somewhat agree to the
statement and 8% somewhat disagree with the statement.

Q4. You are satisfied with the job you are performing?

Responses No.of Respondents

Strongly Agree 28
Somewhat Agree 15
Neither Agree nor Disagree 5
Somewhat Disagree 2
Strongly Disagree 0
Total 50
Job Satisfaction

10% 4%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
56% Strongly Disagree
30%

Interpretation: 56% of the employees strongly agree that they are satisfied with the job they
are forming, 36% somewhat agree with the statement 04% neither agree nor disagree and
10% neither agree nor disagree with the wave of positivity in the job they are performing.

Q5. Have you heard of the concept of minimum fixed compensation and high variable
Urns based on achievement of goals? (High benefit, high risk).

19
 Minimum fixed compensation and high variable returns
2 4%

Yes
No

76%

Interpretation: 76% of the employees say that they have heard of the concept of minimum
fixed compensation and high variable returns based on achievement of goals earlier whereas
24% of employees have not heard it earlier.

Q6. What is your opinion about the task provided and the compensation given?

Responses No.of Respondents

More Work Less Pay 15
Less Work More Pay 0
Equal work Equal Pay 35
Total 50
Task provided and the compensation given

30%

More Work Less Pay

Less Work More Pay
Equal work Equal Pay

70%

Interpretation: According to the graph out of 30 respondents, 80% employees say that they
are d equally for the job which they are doing and it is fair, 20% of the employees say that
they paid less compared to the job which they are doing.

Q7. State the level of satisfaction towards the salary paid.

20
 Responses No.of Respondents
Completely Satisfied 17
Somewhat Satisfied 22
Neither satisfied nor dissatisfied 11
Dissatisfied 0
Completely dissatisfied 0
Total 50

No.of Respondents
10%

Excellent
Good
50% Fair
Poor
NA
40%

Interpretation: 44% employees are completely satisfied with the salary paid, 34% employees
somewhat satisfied and 22% of the people are neither satisfied nor dissatisfied. This question
asked to know the satisfaction level of the employees towards the salary paid to them by the
organization. From the graph we can see that most of the employees are neither satisfied nor
satisfied with the salary paid. The management must think of revising the salary structure
accordingly to satisfy the unsatisfied employees.

Q8.What is your opinion about the Incentive scheme?

21
 Responses No.of Respondents
Excellent 25
Good 20
Fair 5
Poor 0
NA 0
Total 50

Incentive scheme
10%

Excellent
Good
50% Fair
Poor
NA
40%

Interpretation : 50% of the employees say that incentive scheme are Excellent, 40% says that
its Good, and 10% people have no such incentive scheme for them. The above graph shows
that the incentive scheme of the organization is the same incentive scheme.

Q9. Agree to the concept of reward based on individual performance & not past
experience?

Responses No.of Respondents

Strongly Agree 18
Somewhat Agree 15
Neither Agree nor Disagree 10
Somewhat Disagree 7
Strongly Disagree 0
Total 50
Reward

14%
36%

Strongly Agree
20% Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

30%

Interpretation: 66% of the employees agree that reward should be based on individual
performance and not past experience, 20% of the employees neither agree nor disagree to the

22
statement and 14% of the employees disagree with the statement they feel both performance
and experienceshould be considered while rewarding the employee.

23
Q10.Your are aware of your Targets?

Responses Targets
Strongly Agree 50
Somewhat Agree 0
Neither Agree nor Disagree 0
Somewhat Disagree 0
Strongly Disagree 0
Total 50
Targets

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

100%

Interpretation: All the employees agree that they are aware of the targets they need to
complete.

Q11. You are able to achieve your targets.

Responses Acheivement Target

Strongly Agree 28
Somewhat Agree 0
Neither Agree nor Disagree 0
Somewhat Disagree 0
Strongly Disagree 22
Total 50
Acheivement Target

Strongly Disagree
44%

Strongly Agree
56%

Interpretation: 56% of the employees are able to achieve their target and 44% of the
employees unable to achieve their target due to various reasons like competition, product
differentiation traditional methods used in construction process and high prices oldie
products, etc.

Q12.Leave policy of the company is satisfactory.

24
 Responses Leave Policy
Strongly Agree 31
Somewhat Agree 12
Neither Agree nor Disagree 0
Somewhat Disagree 5
Strongly Disagree 2
Total 50
Leave Policy

10% 4%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
24% Somewhat Disagree
Strongly Disagree
62%

Interpretation: 62% of the employees strongly agree that leave policy of the company is
satisfactory, 24% of the employees somewhat agree,10% of the employees are somewhat
dissatisfied with the leave policy of the organization and 4% of the employees are completely
dissatisfied with the leave policy of the organization.

Q13. Company Policy is satisfactory.

Responses Company Policy

Strongly Agree 31
Somewhat Agree 17
Neither Agree nor Disagree 0
Somewhat Disagree 0
Strongly Disagree 2
Total 50
Company Policy

4%

34% Strongly Agree

Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
62%

Interpretation: 62% of the employees are completely satisfied with the company policy, 34%
of the employees are somewhat satisfied with the company policy and 4% of the employees
are completely dissatisfied with the company policy. From the above graph we understand

25
that even if most of the people who are not satisfied with the company policy there are even
some people who are not satisfied with the company policy. The Management must think
over it accordingly to satisfy the unsatisfied employees.

Q14. My Grievances & complaints are handled on time and to my satisfaction.

Responses Grienvances & Complaints

Strongly Agree 26
Somewhat Agree 12
Neither Agree nor Disagree 10
Somewhat Disagree 0
Strongly Disagree 2
Total 50
Grienvances & Complaints
Strongly Agree Somewhat Agree Neither Agree nor Disagree
Somewhat Disagree Strongly Disagree
20%

52%

28%

Interpretation: 52% of the employees strongly agree to the statement that their grievances and
complaints are handled on time and to the satisfaction, 28% somewhat agree with the
statement and 20% neither agree nor disagree to the statement. This question was asked to
know whether the employees problems are solved fairly or not by the management. From the
graph we can infer that the employees are satisfied with the management's problem solving
on time.

Employee - Employee Relation

Responses Employee - Employee Relation

Cordial 26
Fair 14
Un Cordial 10
Total 50

26
 Employees participation in decision-
Responses making is encouraged in KIPL
Strongly Agree 16
Somewhat Agree 26
Neither Agree nor Disagree 8
Somewhat Disagree 0
Strongly Disagree 0
Total 50
Employee - Employee Relation
20%

Cordial
52% Fair
Un Cordial

28%

Interpretation: 52% of the employees say that employee-employer relation in KIPL is cordial
and 28% of the employees say that it's fair; this shows that the relationship between
employess and employer in KIPL is very cordial.

Q15.Employees participation in decision-making is encouraged in KIPL.

Employee s partic ipation in dec ision-m aking is e nc ouraged in KIPL

16%

32%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

52%

Interpretation: 52% of the employees strongly agree that employees participation in decision
making is encouraged in KIPL, 32% somewhat agree with the statement. This question was
asked to know whether the management encourages employee's participation in decision
making. By encouraging the employee's participation in decision making the management
makes the employees feel that they are important to the organization. This feeling helps the
employees to bond themselves strongly with their organization.

Q17. Expectations are clearly communicated to employees in KIPL.

27
 Clear Communication of Expectation
Responses to employees
Strongly Agree 40
Somewhat Agree 8
Neither Agree nor Disagree 2
Somewhat Disagree 0
Strongly Disagree 0
Total 50

Clear Communication of Expectation to employees

16% 4%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

80%

Interpretation: 80% of the employees strongly agree that their superiors clearly communicate
their expectation to the employees in KIPL, 16% somewhat agree to the statement and 4%
neither agree nor disagree with the statement. This question was asked to know whether the
employees ace known about what is expected from them in their work. From the graph we
can that expectations are clearly communicated to the employees and communication is very
good amongst employees and management.

Q18.Employees are kept well informed about current happenings in the Company

28
Responses No.of Respondents
Strongly Agree 45
Somewhat Agree 4
Neither Agree nor Disagree 1
Somewhat Disagree 0
Strongly Disagree 0
Total 50

No.of Respondents

8% 2%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

90%

Interpretation: 90% of the employees strongly agree that employees in KIPL are kept well
informed about what is going on in the company, 8% of the employees somewhat agree with
the statement and 2% of the employees strongly disagree with the statement. From the graph
we can infer that employees are kept well informed about what is going on in the company.

29
Q19. Employees are provided with adequate information to do work.

Responses No.of Respondents

Strongly Agree 25
Somewhat Agree 15
Neither Agree nor Disagree 7
Somewhat Disagree 3
Strongly Disagree 0
Total 50

No.of Respondents

14% 6%

Strongly Agree
Somewhat Agree
50% Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

30%

Interpretation: 50% of the employees strongly agree that they are provided with adequate
information to do work, 30% of the employees somewhat agree with the statement whereas
14% of the employee neither agree nor disagree and 10% of the employees disagree that
adequate information is provided to them to do work this are employees who are located out
of Mumbai who are not well informed about the prducts and services provided by the
company.

Q20.The welfare facilities provided in KIPL are adequate and well maintained.

Responses No.of Respondents

Strongly Agree 26
Somewhat Agree 15
Neither Agree nor Disagree 4
Somewhat Disagree 5
Strongly Disagree 0
Total 50

30
 No.of Respondents

8% 10%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
52% Somewhat Disagree
Strongly Disagree

30%

Interpretation: 52% of the employees strongly agree that the welfare facilities provided in
KIPL are adequate and well maintained, 30% of the employees somewhat agree to the
statement, 8% of the employees neither agree nor disagree and 10% of the employees
Disagree with the statement. This question was asked to employees to know whether they are
satisfied with the welfare facilities provided in the organization or not, from the graph we can
infer that even if most of the people agree with the statement there are also employees who
are not satisfied with the welfare facilities in the organization hence the Management should
look into this seriously and must think of providing more welfare facilities to the employees
as per their needs. This can lead to attrition and hence it needs to be improved to retain
employees in KIPL in the long run.

Q21.The Medical Facilities provided are good.

Responses No.of Respondents

Strongly Agree 0
Somewhat Agree 16
Neither Agree nor Disagree 15
Somewhat Disagree 19
Strongly Disagree 0
Total 50
No.of Respondents

32%
38%
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

30%

Interpretation :32% of the employees agree that medical facilities are good in KIPL, 30% of
of the employee neither agree nor disagree with the statement and 38% of the employees

31
disagree. From the graph we can clearly understand that most of the employees are not
satisfied with the medical facility provided in the organization as they wish to have the
medical facilties for their family as well which is not provided by the organization. The
Management should look into this matter seriously as medical facilities are needed to be good
in today's life of the employees and their families to have a secure life.

22. Adequate time is spent on employees' development.

Responses No.of Respondents

Strongly Agree 33
Somewhat Agree 13
Neither Agree nor Disagree 0
Somewhat Disagree 0
Strongly Disagree 4
Total 50
No.of Respondents

8%

26% Strongly Agree

Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

66%

Interpretation: 66% of the employees strongly agree that adequate time is spent on employees
development, 26% somewhat agree with the statement and 8% of the employees strongly
disagree with the statement. This question was asked to know what employees feel about the
time spent on employee's development by their superiors. From the graph we understand that
most of the employees are satisfied with the time spent on their development but there are
some employees who are not satisfied with the time spent on their development. Management
must see to it that all are given proper time to develop on their skills and knowledge and
career development.

Q23. Timely training is provided to you by the organization.

32
 Responses No.of Respondents
Strongly Agree 36
Somewhat Agree 9
Neither Agree nor Disagree 0
Somewhat Disagree 0
Strongly Disagree 5
Total 50

No.of Respondents

10%
18%
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

72%

Interpretation: 72% of the employees strongly agree that timely training is provided to them
by the organization, 18% of the employees somewhat agree with the statement and 8% of the
employees disagree with the statement. From the graph we find that maximum no. of
employees say that the timely training is provided in the organization. Q24. The
Training/Induction Programmes increases my knowledge and skills.

Q24.The Training/Induction Programmes increases knowledge and skills.

Responses No. of Respondents

Strongly Agree 46
Somewhat Agree 4
Neither Agree nor Disagree 0
Somewhat Disagree 0
Strongly Disagree 0
Total 50

33
 No.of Respondents

8%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

92%

Interpretation: 92% of the employees strongly agree that the Training/lnduction Programmes
increase their knowledge and skills, 8% of the employees somewhat agree with the
statement. This question was asked to employees to know whether the training programme
implemented is useful to them or not. From the graph we infer that employees agree that the
training provided enhance their knowledge and skills to do their work. They are impressed
with the training provided to them by the organization and look for more such sessions on
skills development as well.

Q25. Job promotions in this origination are fair & objective.

Responses No.of Respondents

Strongly Agree 28
Somewhat Agree 12
Neither Agree nor Disagree 10
Somewhat Disagree 0
Strongly Disagree 0
Total 50
No.of Respondents

20%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
56% Strongly Disagree

24%

Interpretation: 56% of the employees strongly agree that Job promotions in the organization
are fair and objective, 24% of the employees somewhat agree with the statement and 20% of
the employees neither agree nor disagree with the statement. This question was asked to
employees to know their view on the job promotions given by the management to its
employees as per the performance.

34
Q26. I get an opportunity to learn and grow in the work place.

Responses No.of Respondents

Strongly Agree 27
Somewhat Agree 13
Neither Agree nor Disagree 10
Somewhat Disagree 0
Strongly Disagree 0
Total 50

No.of Respondents

20%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
54% Somewhat Disagree
Strongly Disagree

26%

Interpretation: 54% of the employees strongly agree that they get an opportunity to learn and
grow in the work place, 26% of the employees somewhat agree with the statement and 20%
of the employees neither agree nor disagree with the statement. This question was asked to
know whether the employees are getting sufficient opportunities to learn and grow in the
work place. From the graph we understand that employees get sufficient opportunities to
learn and grow in the organization.

Q27. The task entrusted to me lies within my capabilities.

Responses No.of Respondents

Strongly Agree 36
Somewhat Agree 14
Neither Agree nor Disagree 0
Somewhat Disagree 0
Strongly Disagree 0

35
 Total 50
No.of Respondents

28%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

72%

Interpretation : 72% of the employees strongly agree that the task entrusted to them is within
their capabilities, 28% of the employees somewhat agree with the statement. This question
was asked to know whether the task entrusted on employees arc within their capabilities or
not. From the graph we infer that the task and responsibilities given to employees are within
their capabilities.

Q28.I like to accept responsibilities and more challenging tasks given to me by the
organization.

Responses No.of Respondents

Strongly Agree 40
Somewhat Agree 6
Neither Agree nor Disagree 4
Somewhat Disagree 0
Strongly Disagree 0
Total 50
No.of Respondents

12% 8%

Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

80%

Interpretation: 80% of the employees strongly agree that they like to accept responsibilities
and more challenging tasks given to them by the organization, 12% of the employees
somewhat agree with the statement and 8% of the employees neither agree nor disagree with
the statement. This question was asked to employees to know whether the employees of the

36
organization like to accept the challenging tasks and responsibilities for which the answer we
got is yes and hence the organization should utilize talent in their employees and give them
opportunities which are challenging and which will enhance their skills this will help the
organization to retain the talent in their organization.

Q29. I get full cooperation with respect to data and links provision from the Head office
and other branches.

Responses No.of Respondents

Strongly Agree 32
Somewhat Agree 11
Neither Agree nor Disagree 7
Somewhat Disagree 0
Strongly Disagree 0
Total 50
No.of Respondents

14%

Strongly Agree
Somewhat Agree
22% Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree

64%

Interpretation: 64% of the employees say that they get full cooperation with respect to data
and links provision from the Head office and other branches of the organization, 22% of the
Yeas somewhat agree with the statement and 14% of the employees disagree with the cotrity.
t; they do not get proper cooperation.

37
Q30.KIPL recognizes high achiever in the organization

Responses No.of Respondents

Strongly Agree 37
Somewhat Agree 9
Neither Agree Nor Agree 4
Somewhat Agree 0
Strongly Disagree 0
`Total 50

No.of Respondents

8%
18%

Strongly Agree
Somewhat Agree
Neither Agree Nor Agree
Somewhat Agree
Strongly Disagree

74%

Q31.Sincere and Honest feedback is given to you by employer in KIPL

Responses No.of Respondents

Strongly Agree 38
Somewhat Agree 0
Neither Agree Nor Agree 5
Somewhat disgree 7
Strongly Disagree 0
Total 50

38
 No.of Respondents

14%
10%
Strongly Agree
Somewhat Agree
Neither Agree Nor Agree
Somewhat Agree
Strongly Disagree

76%

Interpretation: 76% of the employees strongly agree that sincere and honest feedback is given
employer, 10% of the employees neither agree nor disagree with the statement, 14% of the
employees disagree to the statement. The graph shows that even if most of the employee
feedback given to them there are some employees who are not given proper feedback as
required to and to whom proper feedback is not given Management need to look into it and
see to it employee get proper feedback as required to let them know their performance
periodically and perform as per company standards.

Q32. What do you feel about KIPL?

Responses No.of Respondents

Good Place to work in 9
Place for career growth opportunities 15
Excellent working culture 18
Good Management 6
Ethical Organization 2
No.of Respondents

12% 4% 18%

Good Place to work in

Place for career growth
opportunities
Excellent working culture
Good Management
Ethical Organization

30%
36%

39
Q33.Why are you working here?

Responses No. of Respondents

Because of Financial Problems 0
Because you have good career growth opportunities here 46
Because you don't have any other job 0
Only for experience 4
Total 50

No.of Respondents

8%

Because of Financial Problems

Because you have good career
growth opportunities here
Because you don't have any other
job
Only for experience

92%

Interpretation: 92% of the employees say that they are working with KIPL because they have
good career growth opportunities here are the industry is growing and Organization has very
good quality products and services to offer in the competitive market. Whereas 8% of the
employees say that they are working in the organization just for the sake of experience in the
Industry. The organization should retain such employees who want to grow in this
organization as this people will get lot of profit to the organization.

Q34.Where according to you is the scope for improvement at KIPL?

Responses No.of Respondents

Workload 5
Welfare facilities 28
Training Program 9
Infrastructure 5
Relationship Management 3

40
 Ethical Organization 0
Total 50
No.of Respondents

10%
6% 10%

Workload
Welfare facilities
Training Program
18%
Infrastructure
Relationship Management
Ethical Organization

56%

Interpretation: From the above graph we can see that welfare facilities are chosen by
maximum number of employees followed by Infrastructure and then Training programmes
and workload from the options. This question was asked to find where there is scope for
improvement in the organization. From the graph we infer that welfare facilities,
Infrastructure and training programmes are the three things which should be given top
priority and must be revised and improved.

41
 CONCLUSION

We can say that employee attitudes typically reflect the moral of the company. In areas of to
service and sales, happy employees are extremely important because they represent the
company to the public.

So, organization should develop strategies that strengthen the work environment and increase
the employee morale and employee satisfaction to enhance employee performance and
productivity, which ultimately results in high profits, customer satisfaction as well as
customer retention.

In conclusion, several themes emerged from the overall results of the survey. The cause of
concern here is that KIPL employees have indicated that they need more for their pay and
benefits and from their leaders. Based on the results as a whole, without significant and
meaningful improvement in pay & benefits, work-life balance, leadership development
programmes and culture / work environment, the KIPL current climate could eventually
affect the employees' outlook, and eventually their commitment for doing their job.

The good news is that employees seem ready and willing to offer their insight and
constructive ideas on how to improve their area within KIPL. Employees enjoyed being part
the Company and are very happy with the training and guidance provided with regards to job
and products knowledge.

42
 BIBLOGRAPHY

Human Resources Management – Dr Anjali Ghanekar

Human Resources Management – Dr. Subba Rao

KIPL Company Policy

WEBLINKS

 https://www.kipl.com/
 https://www.google.com/
 https://www.surveymonkey.com

https://www.sogosurvey.com/survey-templates/employee-satisfaction-survey/?
gclid=EAIaIQobChMImLqPmpPb3gIVhZGPCh0KUwDHEAAYASAAEgIaNvD_B
wE

43
 ANNEXURE
QUESTIONAIRE FOR EMPLOYEES IN KIPL

Name of Employee: - Age:-

How long have you worked for this Company?
What is your job title?

i) Lighting ii) Sanitation iii) Cleanliness iv) Ventilation

v) Space vi) Working culture

SECTION I

Q1.What is your opinion about the working conditions provide to you by the
organization?

A. Excellent B. Very Good C. Good D. Fair E. Poor

SECTION II
Q2. Was your job profile made clear to you at the time of joining the Company?
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q3. Did you find similar job profile as was conveyed to you at the time of
recruitment?
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

44
Q4. You are satisfied with the job you are performing.

Ans:

A. strongly agrees B. Somewhat Agree

C. Neither agree not disagree D. Somewhat Disagree

E. Strongly disagree
SECTION III
Q5. Have you heard of the concept of minimum fixed compensation and high variable
returns based on achievement of goals? (High benefit, high risk)
Ans:
A. Yes B. No

Q6.What is your opinion about the provided and the compensation given?
A. More work less pay:
B. Less work more pay
C. Equal work equal pay
D. Any other

Q7. State the level of satisfaction towards the salary paid.

Ans:
A. Completely Satisfied
B. Satisfied
C. Neither satisfied nor dissatisfied
D. Dissatisfied
E. Completely dissatisfied
If Dissatisfied/Completely Dissatisfied Why?

Q8. What is your opinion about the incentive scheme?

Ans:
A. Excellent B. Good C. Fair D. Poor

45
Q9. Agree to the concept of reward based on individual performance & not past
experience and Qualification?
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q10, You are aware of your targets at the beginning of the year?
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q 11. You are able to achieve your targets?

Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q12 Leave policy of the company is satisfactory?

Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

SECTION IV
Q13. Satisfied with the Company Policy?
Ans
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

46
Q14. What is it you are not satisfied with? 14. My grievances & complaints are
handled in time and to my satisfaction?
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q15. How is the employee - employer relation in KIPL?

Ans:
A. Cordial B. Fair C. Un-cordial

Q16. Employee's participation in decision-making is encouraged in KIPL?

Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

SECTION V
Q17. Expectations are clearly communicated to employees in KIPL.
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q18. Employees are kepi well informed about current happenings in the Company.
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

47
Q19. Employees are provided with adequate information to do work.
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

SECTION VI
Q20. The welfare facilities provided in KIPL are adequate and well maintained.
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q21. The medical facilities provided to me are good.

Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q22. Adequate time is spent on employees' development.

Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

SECTION VII
Q23. Timely Training is provided to you by the organization.
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

48
Q24. The training/Induction Programmes increases my knowledge and skill.
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree
Anything else you expect to be done to increase knowledge and skills?

Q25. Job Promotion in this origination are fair & Objective.

A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q26. I get an opportunity to learn and grow in the work place.

A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree
Q27. The task entrusted to me lies within my capabilities.
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q28. I like to accept responsibilities and more challenging tasks given to me by the
organization. Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree
If Disagree/Strongly Disagree why?

49
 SECTION VIII
Q29. 1 get full cooperation with respect to data and links provision from the Head
office and other branches.
Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q30. KIPL recognizes high achievers in the organization.

Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

Q31. Sincere and Honest feedback given to you by employer in KIPL.

Ans:
A. strongly agrees B. Somewhat Agree
C. Neither agree not disagree D. Somewhat Disagree
E. Strongly disagree

SECTION IX
Q32. What do you feel about KIPL?
Ans:
A. Good place to work in
B. Poor place to work in
C. Place for career growth opportunities
D. No career growth opportunities
E. Excellent working culture
F. Poor working culture
H. Poor management
J. Unethical organization
G. Good management
I. Ethical organization
Any other specify?
50
Q33. Why are you working here?
Ans:
A. Because of financial problems.
B. Because you have good career growth opportunities here.
C. Because you don't have any other job.
D. Only for experience.
Any other specify?

Q34. Where according to you is the scope for improvement at KIPL)

Ans:
A. Communication flow.
B. Relationship management.
D. Welfare facilities.
F. Training programmes.
C. Workload.
E. Infrastructure.
Any other specify'?

51