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Software Upgrading

The document discusses issues encountered during an attempted software and firmware upgrade of a respons 920 analyzer. Specifically: 1. Backup of the existing database was created and the old software was uninstalled successfully. 2. The new software installation and database upgrade steps appeared to complete successfully. 3. However, when trying to open the application software, an error message was displayed indicating a version mismatch between the software and database. 4. Repeated attempts to upgrade the database or delete and recreate it were unsuccessful in resolving the version mismatch issue. Advice is requested on how to properly connect the upgraded software and database.

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Saleh Hamadany
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107 views

Software Upgrading

The document discusses issues encountered during an attempted software and firmware upgrade of a respons 920 analyzer. Specifically: 1. Backup of the existing database was created and the old software was uninstalled successfully. 2. The new software installation and database upgrade steps appeared to complete successfully. 3. However, when trying to open the application software, an error message was displayed indicating a version mismatch between the software and database. 4. Repeated attempts to upgrade the database or delete and recreate it were unsuccessful in resolving the version mismatch issue. Advice is requested on how to properly connect the upgraded software and database.

Uploaded by

Saleh Hamadany
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Dear Michael.

I hope you are doing well.


Regarding respons 920 software upgrade, I would like to inform you I got the new software (v2018.2A)
from the diasys links and stored it on a flash stick memmory to use it, and I recieved the firmware
upgrade tools . immediately I start the upgrading procedures .but unfortunately, I faced some issues
prevent the upgrading to success.
I will let you know what steps I did and what I faced.
1- Firstly, I login as AddInst/DiaUser, start application software and I took a full database backup
through application software - utility window.
2- Then, and with respons 920 analyzer is completely off , I went to remove the old software (v 2012)
from control panel and start the new software installation from flash memory . Installation completed
successfully and PC restarted.
3- step 3, I start the database utility.exe file- coming with new software folder- to upgrade database.
When I select {check database}, database is present message appeared.
Then, I select {upgrade database} and select the (upgrade script file) coming with new 2018 2.0A
software .this process is done successfully and message( database upgraded successfully).

Immediately, I went to start the respons application software to check how was my work. But
and unfortunately , the software can not be opened and a message similar to this below is displayed.

But with these details:


Software version= MLrespons v2018.02 A
Database version=MLrespons v2012.00.1

I repeat step 3 above many times but still I faced same issue.

Then I went to bring back my PC to factory set by using recovery USB stick tool.
And then all above steps repeated again, all were ok except in step 3 I faced the same issue exactly.
After that, I try to delete the database by using database utility.exe to start from zero and create a blank
database.
After deletion, a- {check database} selected (No database present) message is appeared.
b- { browse file} selected….then I try to find a file like..( MLrespons02122011
Rev20c_with ISE”) in the new 2018 software folder but there is no similar files found and I found only
this file in the database utility folder (MultiXL.BKP)” in folder \MLrespons920 V20xx.xx.xx\Database
Utility !! I chosed it…… and {create database} then pressed.
Creation done successfully and this message displayed All corresponding Databases created successfully”
At this point I thought all things run ok but when I went to start the application software , I got this

So , I thinks my problem is that I can not get the right connection between database and software.

Dear Michael,
Kindly, let me know your advices.

Thanks and best regards

abkar

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