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    Escape Room Game

    Uploaded by

    Alina Tudorache
    The document describes an escape room game scenario where the player takes on the role of an accounts receivable specialist. In the game, the player receives a call from a customer about an incorrect VAT amount on an invoice. The player asks follow up questions to get more details about the claim. Using the additional information provided, the player is then able to open a dispute in the GECARS system. The game teaches the importance of collecting all necessary information from customers to facilitate timely dispute resolution.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Escape Room Game

    Uploaded by

    Alina Tudorache
    147 views2 pages
    The document describes an escape room game scenario where the player takes on the role of an accounts receivable specialist. In the game, the player receives a call from a customer about an incorrect VAT amount on an invoice. The player asks follow up questions to get more details about the claim. Using the additional information provided, the player is then able to open a dispute in the GECARS system. The game teaches the importance of collecting all necessary information from customers to facilitate timely dispute resolution.

    Original Description:

    just a sim plan

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    The document describes an escape room game scenario where the player takes on the role of an accounts receivable specialist. In the game, the player receives a call from a customer about an incorrect VAT amount on an invoice. The player asks follow up questions to get more details about the claim. Using the additional information provided, the player is then able to open a dispute in the GECARS system. The game teaches the importance of collecting all necessary information from customers to facilitate timely dispute resolution.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    147 views2 pages

    Escape Room Game

    Uploaded by

    Alina Tudorache
    The document describes an escape room game scenario where the player takes on the role of an accounts receivable specialist. In the game, the player receives a call from a customer about an incorrect VAT amount on an invoice. The player asks follow up questions to get more details about the claim. Using the additional information provided, the player is then able to open a dispute in the GECARS system. The game teaches the importance of collecting all necessary information from customers to facilitate timely dispute resolution.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Escape Room Game

    (TOPIC 1: Question Tree awareness)

    1. picture:

    Background: picture of an office desk (needed objects: deskphone, monitor, drawer, clock (time: 16:15),
    door in the background, coffee on the desk)

    AUDIO: phone ringing

    TEXTBOX: A customer is calling you. Click on the phone to receive the call.

    Click: phone conversation is popping up

    ARS: Hi, this is Adam, thanks for calling. What can I do for you today?

    Customer: Hi, I’m Alisa calling from Elephants Ltd, we just received your invoice 41000334, but we can’t
    register it, as the VAT is incorrect. Could you please send us a correct invoice?

    POP UP QUESTION: What would you respond?

    A. Could you please explain why the VAT is incorrect? Could you please share further details on
    your claim?
    B. Thank you, we will check internally with our VAT experts, and come back to you on this.

    IF A  POP UP TEACHING BOX: Exactly! The AR Specialist needs to ask Open Questions to oobtain the
    full information about the dispute in order to give the best opportunity for the Client to resolve it in a
    timely manner

    IF B  POP UP TEACHING BOX: Do you have all the information to open up a dispute in GECARS? If your
    client has as much information as possible they will hopefully resolve it quicker. Write the Dispute how
    you would like to receive a query or question You would want the full facts and back-up information so
    ensure you provide it. Let’s try again!

    BACK to the conversation

    ARS: thank you for raising the issue. Could you please explain why the VAT is incorrect? Could you please
    share further details on your claim?

    Customer: Sure. this invoice has VAT included it is supposed to be for £10,000 not £11200We are VAT
    Exempt.

    ORIGINAL PICTURE: Click on the drawer or on the screen to find all the needed questions for this
    dispute.  question tree to pop up

    ARS: To make sure we can quickly respond on your query, could you please send me all the supporting
    documents, and answer a few more questions?
    ORIGINAL PICTURE (clock shows 17:00): You received all the needed information and opened up the
    dispute in GECARS, now it’s with the owner for resolution. Click on the door to leave for today.

    POP UP TEACHING BOX: Good job today! You collected all the necessary information to allow the
    business to resolve your dispute as fast as possible. Always keep in mind, that even if an Invoice is
    Disputed it is part of your past due numbers.

    (TOPIC 2: PWC actions)

    ORIGINAL PICTURE (clock shows 09:00): Click on the coffee.

    TEXTBOX: You just arrived to the office and turned on your computer.

    ORIGINAL PICTURE (clock shows 09:00, and unread email sign appears on the monitor): Click on the
    envelop.

    Resolved dispute email notification pops up.

    Click on the email notification

    POP UP QUESTION: What do you do next?

    A. If I can’t reach Alisa immediately, I send back the dispute to the owner for other contact details.
    B. Within the next 5 days I’ll try to get Alisa’s confirmation, that she is ok with the new invoice. I
    close the dispute latest on the 5th day.

    IF A  POP UP TEACHING BOX: Dispute can only be sent back if.... 5 days....

    IF B  POP UP TEACHING BOX: Exactly! Once you received a dispute back as ’pending with collector for
    closure’, you always have to maintain the customer’s confirmation if they accept the resolution within 5
    days.

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