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    A Letter of Apology 1

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    gloria p. chiang
    The letter is a formal apology from the Peanut Butter Store to the manager of Coca-Cola Company for failing to promptly respond to a request for company materials. Due to recent staff changes at Peanut Butter Store, the original request letter was missed and it took 3 weeks for the response. The general manager ensures the client that measures are being taken to prevent future communication failures and hopes the client will still consider using their services.

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    © All Rights Reserved

    A Letter of Apology 1

    Uploaded by

    gloria p. chiang
    160 views1 page
    The letter is a formal apology from the Peanut Butter Store to the manager of Coca-Cola Company for failing to promptly respond to a request for company materials. Due to recent staff changes at Peanut Butter Store, the original request letter was missed and it took 3 weeks for the response. The general manager ensures the client that measures are being taken to prevent future communication failures and hopes the client will still consider using their services.

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    The letter is a formal apology from the Peanut Butter Store to the manager of Coca-Cola Company for failing to promptly respond to a request for company materials. Due to recent staff changes at Peanut Butter Store, the original request letter was missed and it took 3 weeks for the response. The general manager ensures the client that measures are being taken to prevent future communication failures and hopes the client will still consider using their services.

    Copyright:

    © All Rights Reserved
    160 views1 page

    A Letter of Apology 1

    Uploaded by

    gloria p. chiang
    The letter is a formal apology from the Peanut Butter Store to the manager of Coca-Cola Company for failing to promptly respond to a request for company materials. Due to recent staff changes at Peanut Butter Store, the original request letter was missed and it took 3 weeks for the response. The general manager ensures the client that measures are being taken to prevent future communication failures and hopes the client will still consider using their services.

    Copyright:

    © All Rights Reserved
    of 1

    A LETTER OF APOLOGY

    Peanut Butter Store


    Magapo – 2B, City of Mati
    Tel: 999-35-67
    Email: [email protected]

    March 8, 2020

    Mr. Arls Eugene V. Apostol


    Manager
    Coca - Cola Company
    Kalye Pogi, Lemente Village, City of Mati

    Dear Mr. Apostol,

    With due respect, we would like to apologize you for being unable to respond immediately to
    your request for a copy of our company brochure, portfolio, and price list of services that we
    offer.

    Due to the change of Manager, our company has been experiencing a series of key staff
    changes for the past days, which may have resulted in your letter of request being missed. In
    consequence, it took almost 3 weeks before your letter reached my office.

    At Peanut Butter Store, we deeply value our professional relationship with you, our
    customers, and we take pride in ensuring our client's satisfaction with our services. However,
    we admit that this time we failed in meeting your expectations. Because of this, our
    Communications Department has already been directed to undertake certain measures to
    prevent communication system failures in the future.

    I hope that you are still interested to avail our services. Attached herewith are the company
    brochure, portfolio, and price list of web design services that you have requested. Please do
    not hesitate to contact us should you have any questions or concerns about these documents.
    Once again, I sincerely apologize for any inconvenience you may have experienced with
    respect to our failure to communicate with you promptly.

    I hope for you kind consideration regarding this matter. Thank you for your understanding.

    Respectfully,

    Recardo D. Dalosay
    MR. RECARDO D. DALISAY
    General Manager

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