C5570 SM
Uploaded by
Joe ChaiC5570 SM
Uploaded by
Joe ChaiApeosPort -IV C5570/C4470/C3370/C2270
DocuCentre -IV C5570/C4470/C3370/C2270
S e r v i c e M a n u a l Ve r . 1 . 3 ( i n P D F )
ApeosPort-IV C5570/C4470/C3370/C2270
DocuCentre-IV C5570/C4470/C3370/C2270
Service Manual Ver.1.3 ( in PDF)
Issued : September. 2012
● This service manual covers the following ● Revision and Modification Information
models When design changes or revisions relating to
FUJI XEROX Co. Ltd. this service manual occur, the overseas
・ ApeosPort-IV C5570/ C4470/ C3370/C2270 technical information or overseas service
・ DocuCentre-IV C5570/ C4470/ C3370/C2270 bulletin may be issued as supplementary
information until such changes are
● This PDF service manual supports the
accommodated in the updated version of this
following E-Doc service manual service manual.
E-Doc Ver.1.3
Caution Important changes including
●Confidentiality
revisions of spare part numbers and
This service manual is issued intending use by
maintenance service personnel authorized by adjustment specifications must
FUJI XEROX Co. Ltd. Copying, transferring or immediately be reflected on the
leasing this manual without prior consent by respective pages of this manual.
FUJI XEROX Co. Ltd. is prohibited.
When a page becomes irrelevant (e.g.
superceded by a replacement page), destroy
the page by burning or shredding it.
Handle with care to avoid loss or damage of
the manual.
Edited by: Fuji Xerox Co., Ltd. Solution Service & Operational Management CS Dept.
MMC Bldg,
3-6-1, Minato-mirai, Nishi-ku, Yokohama-shi, Kanagawa, JAPAN 220-0012
PRINTED IN JAPAN
0 Introduction
0.1 Getting to know this Service Manual ........................................................................ 3
0.2 How to use the Service Manual................................................................................ 3
0.3 Description for Terminology And Symbols ............................................................... 4
Ver.1.3 09/2012
0-1
AP/DC-IV C5570G
Introduction
Introduction 09/2012 AP/DC-IV C5570G
0-2 Ver.1.3
0.1 Getting to know this Service Manual 0.2 How to use the Service Manual
[FX] This manual is used as the standard service manual for ApeosPort-IV/DocuCentre-IV C5570 / This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service
C4470 / C3370 / C2270. Call Procedure for efficient and effective servicing during maintenance calls.
For more information on the following product options, please refer to the supplementary options service For more information on the options, refer to the options manual.
manuals.
2.1 Contents of Manual
Options that can be connected to this product and the versions of the manuals that describe them: This manual is divided into 9 chapters as described below.
Table 1
• Chapter 1 Service Call Procedure
No Option Name Manual Name Version This chapter describes the general work and servicing procedures for the maintenance of this
1 Finisher A Finisher A Supplementary Service Manual Ver1.5~ product.
2 Finisher B1 Finisher B1 Supplementary Service Manual Ver1.4~ • Chapter 2 Troubleshooting
3 Finisher C Finisher C Supplementary Service Manual Ver1.5~ This chapter describes the troubleshooting procedures other than image quality troubleshooting for
this product.
4 2000HCF 2000HCF Supplementary Service Manual Ver1.4~
• Chapter 3 Image Quality Troubleshooting
This chapter describes the image quality troubleshooting procedures for this product.
A supplementary manual that deals with the Controller FIP in Chapter 2 for this product is also available.
• Chapter 4 Disassembly/Assembly and Adjustment
However, the release (Ver 1) contents are the same as those that can be found in this manual. This chapter describes the disassembly, assembly, adjustment and replacement procedures for
components of this product.
Table 2 • Chapter 5 Parts List
Supplementary This chapter contains the spare parts information for this product.
No Contents Manual Name Version • Chapter 6 General
1 ESS related FIP ESS FIP Common Supplementary Service Manual Ver2.2~ This chapter contains the following information.
6.1 Specifications
NOTE: The Ver No. of the above supplementary manual is the information at the release of this manual. 6.2 Tools/Service Consumables/Consumables/Modifications
It will be updated to Ver 1.1, Ver 1.2, and so on when manuals for other machine types are issued. Make 6.3 Service Data
sure to always update your manual to the latest version. The revised content consists of new IOT support
6.4 Service Mode
information and updates to existing information. Please use an updated manual.
6.5 Fax-related Information
• Publication Comment Sheet • Chapter 7 Wiring Data
Enter any comments and/or corrections regarding this service manual into the Publication Comment This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data,
Sheet, and send it to the following department. and the BSD for this machine.
Japan: Solution Service & Operational Management CS Dept. • Chapter 8 Accessories
IBG: OSG PSD CS&SD SSOMG via OpCo Technical Service Department. This chapter contains the information on related products.
• Chapter 9 Installation & Removal
This chapter contains the installation and removal procedures for this product and the options that
are specific to it.
• Chapter 10 Mechanism & Functions Overview (not yet issued)
2.2 Information on Updating
This manual will be sent to each Service Center as specified below. Revisions must be incorporated
correctly to keep the manual up-to-date.
Updating Procedure:
Ver.1.3 09/2012 0.1 Getting to know this Service Manual
0-3
AP/DC-IV C5570G
Introduction
Introduction 09/2012 AP/DC-IV C5570G
0.3 Description for Terminology And Symbols 0-4 Ver.1.3
• When the manual is updated, the issue number "Ver. 1" will be changed to Ver. 1.1, Ver. 1.2, and so 0.3 Description for Terminology And Symbols
on.
The terms and symbols used throughout this manual are explained here.
• The terms and symbols used at the beginning of a text are defined as follows:
DANGER
Indicates an imminently hazardous situation, such as death or serious injury if operators do not
handle the machine correctly by disregarding the statement.
WARNING
Indicates a potentially hazardous situation, such as death or serious injury if operators do not
handle the machine correctly by disregarding the statement.
CAUTION
Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle
the machine correctly by disregarding the statement.
Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the
machine or equipment.
NOTE: Used when work procedures and rules are emphasized.
NOTE:Used when other explanations are given.
Purpose
Used to describe the purposes of Adjustment and Troubleshooting.
REP: Indicates the disassembly/assembly procedure for reference.
ADJ: Indicates the adjustment procedure for reference.
PL: Indicates the parts list for reference.
Terminology
Table 1 Terminology
Terminology Description
Assy Means Assembly.
SLA Means Selfoc Lens Assembly. (LED Printer exposure device)
IH Means Induction Heating. The techonology used for heating in the Fuser
section. (IH Fuser)
TEC Value Abbreviation of Typical Electricity Consumption, which means the standard
power consumption. Read as "tec".
Safety Critical Components (SCC)
For the safety control of the Safety Critical Components and the components specified, follow the
regulations regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.
Important Information Stored Component (ISC)
This component stores all the important customer information that is input after the installation. When
performing replacement, follow the procedures in "Chapter 4 Disassembly/Assembly and Adjustment" to
replace/discard. Make absolutely sure that no customer information gets leaked outside.
Ver.1.3 09/2012 0.3 Description for Terminology And Symbols
0-5
AP/DC-IV C5570G
Introduction
Introduction 09/2012 AP/DC-IV C5570G
0.3 Description for Terminology And Symbols 0-6 Ver.1.3
Chapter 1 Service Call Procedure
1 Service Call Procedure
1.1 Before Starting the Servicing.................................................................................... 3
1.2 Service Call Procedure............................................................................................. 4
1.3 Detailed Contents of the Service Call....................................................................... 5
1.4 TRIM Check List....................................................................................................... 6
1.5 Periodic Replacement Parts/Consumables List ....................................................... 7
Version 1.2 2010/08
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Service Call Procedure
Service Call Procedure 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
1-2 Version 1.2
1.1 Before Starting the Servicing The customer or service personnel would not be exposed to any harmful laser during the usual
copying or scanning of documents. However, if a customer finds that the lamp that is used for
1.1.1 Safety exposing documents is too bright when performing platen copy or scan, it is possible to block the
To prevent any accident that may occur during a maintenance service, any warning or any caution light from the platen glass by covering the portion of the platen document area that is usually not
regarding the servicing must be strictly observed. Do not perform any hazardous operation. used for copying or scanning documents.
12. Other Safety Precautions
1. Power Supply
For safety, you should also pay attention to precautions other than the above items 1 to 11. Take
To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and safety into full consideration in working, following <WORKING PRACTICES FOR ENGINEERS>
disconnect the plug before starting the maintenance service. If the machine has to be switched ON, issued by FXAP EH&S (Environmental Health and Safety) department.
such as when measuring the voltage, take extra care not to get an electrical shock.
1.1.2 Other Precautions
2. Drive Area
Pay attention to the following when performing maintenance service to avoid wrong or redundant
Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the servicing:
machine operation.
3. Heavy Parts 1. Reference Materials
Position you hip lower when removing or installing heavy parts as shown below. Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or
4. Safety Device FTO to make a systematic approach.
See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, 2. Disassembling
interlock switches, etc., and those for protecting customers from injury, such as panels and covers, Make sure to check the assembled condition before removing parts or disassembling the machine.
function properly. Modifications that hinder the function of any safety devices are strictly prohibited. 3. Installation and Adjustment
5. Installing and removing parts After the installation or adjustment is complete, check that no parts or tools are left inside or on the
The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch assemblies before using the machine.
those parts, and wipe off any oil that may have adhered to your fingers or hands before servicing.
4. Handling of replaced parts/consumables
When removing parts or cables, do not pull them out by force but remove them slowly.
Never discard parts and consumables replaced at the customer's site carelessly.
6. Specified Tools
• If you have replaced the following consumables, affix the "U" sticker for the recyclable parts
Follow the instruction when a tool is specified.
and perform collection.
7. Cleaning the Toner and Developer
(1) Developer
As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the
Affix the "U" sticker on the collected plastic bag.
sweepings.
(2) Drum ERU/CRU
To clean away the remaining toner using a vacuum cleaner, always use an FX standard vacuum
cleaner that is toner-tolerant. Never use the customer's vacuum cleaner. Put it in the drum package and affix the "U" sticker.
Do the same when cleaning the Developer because it also contains some toner. (3) Waste Toner Container
8. Organic Solvents Put the Waste Toner Container in a plastic bag and affix the "U" sticker on it.
When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the (4) IBT/Fuser
following: Put the IBT/Fuser in the package and affix the "U" sticker.
• Ensure good ventilation in the room to prevent too much inhalation of solvent fumes. • Recyclable parts
• Do not use heated solvent. Fill the necessary items in the "U -TAG" and perform collection.
• Keep it away from fire. 5. General Precautions
• Wash your hands throughly after use. • Take care not to disturb the customer's daily work.
9. Earthquake Preparedness Measures • Place a drip cloth or paper on the customer's floor when working on the machine because the
toner may dirty the floor and it is difficult to clean.
If the customer requests for earthquake proofing, the Earthquake Preparedness Kit (ZB38) is
available. • When discarding litter, consumables, parts and etc., put them in a plastic or paper bag and get
the customer's agreement to do so.
10. Modifications to the Machine
• Record clearly the service details and the consumables and parts replaced at visit in the
Before altering the machine, submit the irregular use license application.
Machine Service Log.
11. Harmful Laser
6. Caller ID Usage Precautions
Version 1.2 2010/08 1.1 Before Starting the Servicing
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Service Call Procedure
Service Call Procedure 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
1.2 Service Call Procedure 1-4 Version 1.2
Things to take note when using the Caller ID Sort Feature. 1.2 Service Call Procedure
Depending on the settings at the sender, there may be cases when the Caller ID Info cannot be
recognized. In such cases, the Sort Feature will not work for the received document, and it will be
1.2.1 Initial Actions
printed as is. 1. Ask the operator(s) about the machine condition.
Furthermore, a similar outcome may also happen when using the Sort Feature with modem dial-in. 2. Record the billing meter readings.
1.1.3 Things to Take Note When Handling Customer Information 3. Inspect any error copies, then check the machine.
4. Check the Service Log.
1. Handling of customer's electronic information - samples of copy/print/received fax (paper data), log
files (Activity Report), and etc. 1.2.2 Actions to Take During UM
Before you bring back any samples for the purpose of investigation/analysis, always obtain 1. Troubleshoot on Level 1.
permission from the customer. Make sure to assure them that the data will not be used for any other 2. Troubleshoot on Level 2.
purpose.
If there are no applicable items, troubleshoot by referring to the BSD.
When requesting for a retrieval application from the customer, either use the "FX Data Security
3. Make an A3 copy using the Test Chart (499T276) and check the copy quality.
Regulations: Annex 15 - Confidential Information/Personal Information Request Form (IS-019)" or
use a letterhead that has been specified by the customer to obtain their agreement. • Check the Drums, the IBT, and the Fuser Belt for damage.
2. Handling of a PWB/HDD, etc. that contains customer information. • Check the copy image quality for color balance (Y, M, C, K), color shift, uneven (color) density,
and low density reproduction failure.
Data such as Fax Address Numbers and URLs that are registered in the customer's machine are all
4. Enter the UI Diag and check the following reports.
important customer information. These types of information are stored in the PWB/HDD, etc. within
the machine. Take extra care when handling them. Press the [Machine Status] key -> "Machine Information" tab -> [Print Reports...] -> [CE...]
(1) In case of replacements, transfer the data to the new PWB/HDD and make sure that all data in
the old components are thoroughly erased before disposing them. Make sure that no important Table 1
customer information gets leaked. (For details, refer to the preface in Chapter 4 and 5) Counter Report Names Check Items
(2) If a component was replaced and it was not found to be the cause of the malfunction, return it HFSI Report (Note) Replace the parts whose expiration date is near/has passed.
to the machine it came from. (For components that were temporarily installed/removed for Jam Counter Check the items where paper jam occurs frequently.
troubleshooting, etc. clear the data using Diag etc.)
Failure Counter Check the items where failures occur frequently.
(3) When unable to electrically erase the data in the HDD and the customer has requested for it,
destroy the HDD (charges applies).
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement
3. Security related NVM values that were changed during maintenance.
before performing the replacement.
If any security related NVM values, such as polling, were set for test purposes, make sure you
return them to their original values after the test. (E.g.: for the details on polling that is common to all 5. Repair all the secondary problems.
machine types, refer to FTO 2-202) 6. Perform TRIM servicing.
4. When connecting our company machine to the customer's network during maintenace, make sure 1.2.3 Actions to Take During SM
that you have gone through the person-in-charge to obtain permission from the customer's systems
1. Make an A3 copy using the Test Chart (499T276) and check the copy quality.
administrator (or person-in-charge) before proceeding.
• Check the Drums, the IBT, and the Fuser Belt for damage.
5. Other things to take note when handling customer data
• Check the copy image quality for color balance (Y, M, C, K), color shift, uneven (color) density,
When handling customer data, you should also pay attention to precautions other than the above
and low density reproduction failure.
items 1 to 4. Follow the "Excellence in Customer Information Asset Protection - Do it Now! Do it
Together!" issued by CS Department and ensure that customer data do not get leaked out when 2. Enter the UI Diag and check the following reports.
servicing. Press the [Machine Status] key -> "Machine Information" tab -> [Print Reports...] -> [CE...]
Table 2
Counter Report Names Check Items
HFSI Report (Note) Replace the parts whose expiration date is near/has passed.
Jam Counter Check the items where paper jam occurs frequently.
Failure Counter Check the items where failures occur frequently.
NOTE: When replacing parts that will incur cost to the customer, obtain the customer's agreement 1.3 Detailed Contents of the Service Call
before performing the replacement.
1.3.1 Initial Actions
3. Perform TRIM servicing.
1. Ask the operator(s) about the machine condition.
1.2.4 Final Actions • How often and where do paper jams have been occurring recently
1. Check overall operation/features. • How is the copy quality
2. Check the machine exterior and consumables. 2. Record the copy meter readings.
3. Train the operator as required. 3. Inspect any error copies, then check the machine.
4. Complete the Service Log and Service Report. 4. Check the print samples from previous service calls and the Service Log.
5. Keep the copy samples with the Service Log. 1.3.2 Checking Reproducibility of Problem
1. Check the problem status by carrying out Level 1 Troubleshooting in "Chapter 2 Troubleshooting".
2. Perform the appropriate items in the Level 2 Troubleshooting in "Section 2 Troubleshooting".
3. If there are no applicable items, troubleshoot by referring to "Chapter 9 BSD".
1.3.3 Checking Copy Quality
1. Make an A3 copy using the Test Chart (499T276) and check the copy quality.
• Check the Drums, the IBT, and the Fuser Belt for damage.
• Check the copy image quality for color balance (Y, M, C, K), color shift, uneven (color) density,
and low density reproduction failure.
1.3.4 TRIM Servicing Procedure
Perform TRIM servicing during a service call to maintain the machine performance.
1. Follow the TRIM checklist to perform the required TRIM items. The following items must always be
performed during a service call.
• Check the Waste Toner Bottle
2. Check for parts that require periodical cleaning/replacement (consumables, parts) by referring to the
Periodic Replacement Parts/Consumables List and the Report/List (HFSI Counter), and clean them
if necessary. Whenever a parts is replaced, make sure you also clear the counter of corresponding
item on the DC135 HFSI Counters Screen.
Version 1.2 2010/08 1.3 Detailed Contents of the Service Call
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Service Call Procedure 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
1.4 TRIM Check List 1-6 Version 1.2
1.4 TRIM Check List Table 1
V: Perform checking. Clean, replace or supply if necessary. Every
No. Servicing Items time 100K Service Details
O: Always perform checking and cleaning.
* : Always perform replacement service at the specified interval. 4 Safety Check O • Make sure that the power plug is
plugged in properly.
Table 1 • Make sure that the power cords are not
cracked and no wires are exposed.
Every
No. Servicing Items time 100K Service Details • Make sure that no extension cord with
insufficient length or power cord outside
1.1 Pre-servicing Check V • Activate the machine and check that the specification, such as an off-the-
(Check the machine abnormal noise is not heard.
shelf power strip, is being used.
operation)
• Make sure that a single socket does not
1.2 Pre-servicing Check V • Use the Test Chart (499T276) to check
have multiple power plugs plugged into
(Output test patterns) the copy quality. it.
Check for uneven density (low density 5.1 Post-servicing check V • Print built-in test patterns to confirm that
reproducibility), white spots, damaged
(Print Quality Check) the print quality satisfies the
Drum/IBT Belt, and etc.
specification.
2.1 Clean the interior of the V • Clean any paper dust and toner residue
5.2 Post-servicing check V • Check the paper feed and abnormal
machine in the paper path and on the jam (Check the machine noise.
(Clean the paper sensor.
operation)
transport system) • Especially, clean the operation section
5.3 Post-servicing check V • Create the Service Log and Service
of the operator carefully.
(Check the meter) Report.
• Check and clean the MSI Feed Roll.
2.2 Clean the DADF V Clean the Nudger Roll, Retard Roll, and CAUTION
Feed Roll. 1) Do not touch the Drum of the Drum Cartridge, IBT Belt, BCR, and 2nd BTR directly with your hand.
2.2 Cleaning the IIT V Clean the CVT Glass, Platen Glass (Note 2), 2) Clean the Platen Glass using Platen Cleaner every 10K Feeds.
and Platen Cushion.
3) Do not wipe the IIT Exp Lamp Light Guide (made of acrylic) using alcohol.
Clean the Mylar, Lens, Light Guide (Note 3),
and Lamp Reflector.
Clean the Touch Panel: use soft cloth with
mild detergent or alcohol and wipe gently.
3.1 Fuser Assy O * • Check to see whether there are any
scratches or foreign substances on the
Fuser Belt and Belt surface. Replace
them if necessary.
3.2 IBT Cleaner O • Check the film seal and cleaning blade
for scratches or curling. Replace them if
necessary.
3.3 2nd BTR V • Visual check only. Do not touch directly
with your hand.
1.5 Periodic Replacement Parts/Consumables List
Check the consumables and the parts that require periodical cleaning/replacement for the number of
copies, the number of revolution of the Drum/IBT Belt, and the number of field sheets at servicing. Clean
or replace them if necessary. Enter the Diag Mode and output the HFSI Report to check the history
(refer to "Service Mode" in Chapter 6).
Consumables
Version 1.2 2010/08 1.5 Periodic Replacement Parts/Consumables List
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Service Call Procedure 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
1.5 Periodic Replacement Parts/Consumables List 1-8 Version 1.2
CAUTION Table 1
Do not place the drawing materials such as toner, developer, and drum in the car for long periods of time. Replacement Chain-
NOTE: Clean the Platen Glass with a Platen Wax Cleaner (194D) every 10K Feeds. No Parts/Consumables Name/PL No. Interval Link No. Description
10 [2270 IOT] 136,000 cycle - Note 1: The drum cycle value is a
Table 1 Note 1 reference value. However, the Life
Drum Cartridge (Y, M, C) value of the Waste Toner Box and
Replacement Chain-
No Parts/Consumables Name/PL No. Interval Link No. Description Drum Cartridge (K) 136,000 cycle Drum Cartridge at the right can
Note 1 change greatly due to fluctuations
1 IIT Scan - 956-802 Number of Scan of the AMPV value.
2 Document Feed No. 300,000 955-805 The DADF, Nudger, Feed, Retard 11 1 Tray Feed Count 300,000 954-800 Count Condition
Nudger Roll (PL 51.12) Roll needs to be replaced. • Feed Roll/Nudger Roll/Retard 1 Feed = 1 Count Up
59K 31270 Clear the counter after Roll (PL 9.5) When replacing, replace all 3 at the
Feed Roll (PL 51.12) replacement. 22K 74870 same time
59K 31270
NOTE: Clean the Platen Glass with 12 MSI Feed Count 50,000 954-805 Count Condition
Retard Roll (PL 51.14)
a Platen Wax Cleaner (194D) • MSI Feed Roll (PL 13.3) 1 Feed = 1 Count Up
59K 61280
every 10K Feeds. 22K 74870 When replacing, replace all 3 at the
3 IBT Belt (PL 6.3) 48,000,000 954-820 Counts up every 24 hours of IOT same time
64K 92660 ON time (seconds) or at Power 13 2 Tray Feed Count 300,000 954-801 Count Condition
OFF. • Feed Roll/Nudger Roll/Retard 1 Feed = 1 Count Up
4 2nd BTR Unit (PL 14.2) 20,000,000 954-821 Counts up every 24 hours of IOT Roll When replacing, replace all 3 at the
59K 53655 ON time (seconds) or at Power 22K 74870 same time
OFF. 3TM: PL 10.4
5 IBT Belt Cleaner Assembly (PL 6.1) 18,300,000 954-822 Counts up every 24 hours of IOT 14 3 Tray Feed Count 300,000 954-802 Count Condition
42K 93871 ON time (seconds) or at Power • Feed Roll/Nudger Roll/Retard 1 Feed = 1 Count Up
OFF. Roll When replacing, replace all 3 at the
6 Fuser (PL 7.1) 36,000,000 954-850 A4 (LEF): conversion value at 100 22K 74870 same time
126K 26034 (2270/3370)
3TM: PL 10.6
126K 26694 (4470/5570)
15 4 Tray Feed Count 300,000 954-803 Count Condition
7 [5570 IOT] - Note 1: The drum cycle value is a
• Feed Roll/Nudger Roll/Retard 1 Feed = 1 Count Up
Drum Cartridge (Y, M, C) 136,000 cycle reference value. However, the Life
Roll When replacing, replace all 3 at the
Drum Cartridge (K) Note 1 value of the Waste Toner Box and same time
Drum Cartridge at the right can 22K 74870
136,000 cycle change greatly due to fluctuations 3TM: PL 10.8
Note 1 of the AMPV value. 16 Waste Toner Box (PL 8.2) 2270:46,000 - When replacing the Waste Toner
8 [4470 IOT] - 3370:45,000 Box, use the cleaner plate, which
136,000 cycle Note 1: The drum cycle value is a 3371:45,000 can be found in the LPH Unit, to
Drum Cartridge (Y, M, C) Note 1 reference value. However, the Life 4470:44,000 clean the LPH.
Drum Cartridge (K) value of the Waste Toner Box and 5570:44,000
136,000 cycle Drum Cartridge at the right can 17 Clean LPH Lens - - Pull out the cleaner plate that is
Note 1 change greatly due to fluctuations attached to the LPH towards you to
of the AMPV value. clean it
9 [3370 IOT] 136,000 cycle - Note 1: The drum cycle value is a 18 Built-in Deodorant Filter*1 120,000 -
Note 1 reference value. However, the Life 19 External Deodorant Filter*1 120,000 -
Drum Cartridge (Y, M, C) value of the Waste Toner Box and
20 Suction Filter 120,000 Standard for 4470/5570 only
Drum Cartridge (K) 136,000 cycle Drum Cartridge at the right can
Note 1 change greatly due to fluctuations
*1: The Built-in Deodorant Filter is standard for 4470/5570 only in Japan. It is standard for all machines in
of the AMPV value.
IBG. The replacement filters are supplied as spare parts.
Chapter 2 Troubleshooting
2 Troubleshooting
2.1 Preface 005-948 SS-Size Mismatch Jam On No Mix-Size.......................................................... 39
2.1.1 How to Troubleshoot CHAIN 10
2.1.1 How to Troubleshoot ............................................................................................. 27 010-330 Fuser Motor Fail ............................................................................................... 41
2.1.2 Glossary ................................................................................................................ 27 010-360 IH Driver Input High Voltage Fail...................................................................... 41
2.1.3 How to use Controller FIP ..................................................................................... 28 010-361 IH Driver Input Low Voltage Fail ...................................................................... 41
2.1.4 Controller Chain-Link No. Definition ...................................................................... 29 010-362 IH Driver Surge Fail.......................................................................................... 41
010-363 IGBT Temperature High Fail ............................................................................ 42
2.2 Product FIP 010-364 IGBT Temperature Sensor Fail ........................................................................ 42
010-367 Input Low Current Fail...................................................................................... 42
2.2.1 IIT,IOTÅïOption FIP
010-368 Encoder Pulse Fail ........................................................................................... 42
CHAIN 5 010-369 IH Driver Communication Fail .......................................................................... 43
005-121 DADF Feed Out Sensor On Jam ..................................................................... 31 010-370 IH Driver Freeze Fail ........................................................................................ 43
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam ............................................. 31 010-371 Heat Belt STS Center Disconnection Fail ........................................................ 43
005-123 DADF Simplex/Side 1 Regi Sensor On Jam .................................................... 32 010-372 Heat Roll STS Center Over Temperature Fail ................................................. 43
005-125 DADF Regi Sensor Off Jam ............................................................................. 32 010-373 Heat Belt STS Rear Disconnection Fail ........................................................... 43
005-131 DADF Invert Sensor On Jam (During Invert) ................................................... 33 010-374 Heat Belt STS Rear Over Temperature Fail .................................................... 44
005-132 DADF Invert Sensor On Jam ........................................................................... 33 010-375 Heat Belt STS Center Warm Up Time Fail....................................................... 44
005-134 DADF Inverter Sensor Off Jam (During Invert) ................................................ 33 010-376 Heat Belt STS Rear Warm Up Time Fail.......................................................... 44
005-135 DADF Side 2 Pre Regi Sensor On Jam .......................................................... 33 010-377 Fuser On Time Fail .......................................................................................... 45
005-136 DADF Side 2 Regi Sensor On Jam.................................................................. 34 010-378 Heat Belt Rotation Fail ..................................................................................... 45
005-139 DADF Invert Sensor Off Jam ........................................................................... 34 010-379 Fuser Hot Not Ready Return Time Fail............................................................ 45
005-145 DADF Regi Sensor Off Jam (Invert)................................................................. 34 010-380 P/Roll Latch Motor Fail..................................................................................... 45
005-146 DADF Pre Regi Sensor Off Jam ...................................................................... 34 010-381 Fuser Assy Illegal Fail ...................................................................................... 46
005-147 DADF Pre Regi Sensor Off Jam (Invert) .......................................................... 35 010-382 Fuser Thermostat Fail ...................................................................................... 46
005-194 Mixed Size Mismatch Jam ............................................................................... 35 010-398 Fuser Fan Fail .................................................................................................. 46
005-196 Size Mismatch Jam On No Mix-Size................................................................ 35 010-420 Fuser Assembly Near Life Warning ................................................................. 47
005-197 Prohibit Combine Size Jam.............................................................................. 35 010-421 Fuser Assembly Life Over Warning ................................................................. 47
005-198 Too Short Size Jam.......................................................................................... 36
CHAIN 41
005-199 Too Long Size Jam .......................................................................................... 36
041-310 IM Logic Fail..................................................................................................... 49
005-210 DADF Download Fail........................................................................................ 36
041-316 IH Driver Interface Fail ..................................................................................... 49
005-275 DADF RAM Test Fail........................................................................................ 36
041-317 MCU IH Interface Fail....................................................................................... 49
005-280 DADF EEPROM Fail ........................................................................................ 36
041-325 MCU PWB F2 Blows ........................................................................................ 49
005-305 DADF Feeder Cover Interlock Open (when running) ....................................... 36
041-326 MCU PWB F3 Blows ........................................................................................ 49
005-906 DADF Feed Out Sensor Static Jam ................................................................. 36
041-327 MCU PWB F4 Blows ........................................................................................ 50
005-907 DADF Pre Regi Sensor Static Jam .................................................................. 37
041-328 MCU PWB F5 Blows ........................................................................................ 50
005-908 DADF Regi Sensor Static Jam......................................................................... 37
041-340 MCU Nvm (EEPROM) Data Fail ...................................................................... 50
005-913 DADF Inverter Sensor Static Jam .................................................................... 37
041-341 MCU NVM (EEPROM) Access Fail................................................................... 50
005-915 DADF APS Sensor 1 Static Jam ...................................................................... 37
041-342 MCU Nvm (EEPROM) Buffer Fail .................................................................... 50
005-916 DADF APS Sensor 2 Static Jam ...................................................................... 38
041-345 MD PWB F2 Blows........................................................................................... 51
005-917 DADF APS Sensor 3 Static Jam ...................................................................... 38
041-346 (2270/3370) MD PWB F3 Blows ...................................................................... 51
005-940 DADF No Original ............................................................................................ 38
041-347 Serial I/O Fail ................................................................................................... 51
005-941 Doc number of sheets is insufficient ................................................................ 38
041-348 (4470/5570) MD PWB F4 Blows ...................................................................... 51
005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size (Cont) ...................... 38
041-349 MD PWB F6 Blows........................................................................................... 51
005-946 SS-Size Mismatch Jam On No Mix-Size (Cont)............................................... 38
041-350 MD PWB F7 Blows........................................................................................... 52
005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size ................................. 39
Ver.1.3 09/2012
2-1
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-2 Ver.1.3
041-351 MD Detect Fail.................................................................................................. 52 045-373 LPH Read Fail Multi ......................................................................................... 66
041-352 MD PWB F5 Blows........................................................................................... 52 045-374 LPH Write Fail Multi ......................................................................................... 66
041-353 MD PWB F8 Blows........................................................................................... 52 045-375 LPH Act Fail Multi ............................................................................................ 67
041-354 MD PWB F9 Blows........................................................................................... 52 045-376 LPH PLL Lock Fail Multi................................................................................... 67
041-355 MD PWB F10 Blows......................................................................................... 53
041-356 MD PWB F11 Blows......................................................................................... 53 CHAIN 47
041-357 MD PWB F12 Blows......................................................................................... 53 047-211 Exit 1 OCT Home Fail ...................................................................................... 69
041-358 MD PWB F13 Blows......................................................................................... 53 047-212 Exit 2 OCT Home Fail ...................................................................................... 69
041-359 MD PWB F14 Blows......................................................................................... 54 047-213 Finisher Kind Mismatch.................................................................................... 69
041-360 MD PWB F15 Blows......................................................................................... 54 047-216 Finisher Communication Fail ........................................................................... 70
041-361 MD PWB F16 Blows......................................................................................... 54 047-217 Feeder Communication Fail ............................................................................. 70
041-368 MCU-SW Firmware Mismatch.......................................................................... 54 047-320 ALL Destination Tray Broken ........................................................................... 70
041-369 MD Type Mismatch .......................................................................................... 54 CHAIN 61
CHAIN 42 061-350 LPH Power On Fail Y....................................................................................... 71
042-320 (2270/3370) Drum Y, M, C Motor Fail .............................................................. 55 061-351 LPH Power On Fail M ...................................................................................... 71
042-320 (4470/5570) Drum Y, M, C Motor Fail .............................................................. 55 061-352 LPH Power On Fail C....................................................................................... 71
042-323 Drum K Motor Fail ............................................................................................ 55 061-353 LPH Power On Fail K....................................................................................... 72
042-324 IBT Motor Fail................................................................................................... 56 061-354 LPH Download Data Fail Y .............................................................................. 72
042-325 Main Motor Fail................................................................................................. 56 061-355 LPH Download Data Fail M.............................................................................. 72
042-330 IH Exhaust Fan Fail.......................................................................................... 57 061-356 LPH Download Data Fail C .............................................................................. 73
042-332 IH Intake Fan Fail ............................................................................................. 57 061-357 LPH Download Data Fail K .............................................................................. 73
042-334 (2270/3370) IBT Fan Fail ................................................................................. 58 061-358 LPH Mismatch Fail Y ....................................................................................... 73
042-335 (4470/5570) Process 1 Fan Fail ....................................................................... 58 061-359 LPH Mismatch Fail M....................................................................................... 74
042-336 Process 2 Fan Fail ........................................................................................... 58 061-360 LPH Mismatch Fail C ....................................................................................... 74
042-337 NOHAD Logic Fail ............................................................................................ 59 061-361 LPH Mismatch Fail K ....................................................................................... 74
042-338 LVPS Front Fan Fail......................................................................................... 59 061-362 LPH Read Fail Y .............................................................................................. 74
042-340 (4470/5570) Cartridge Fan Fail ........................................................................ 59 061-363 LPH Read Fail M.............................................................................................. 74
042-341 M HVPS Fan Fail.............................................................................................. 60 061-364 LPH Read Fail C .............................................................................................. 75
042-342 (4470/5570) Suction Fan Fail ........................................................................... 60 061-365 LPH Read Fail K .............................................................................................. 75
042-343 (3370/4470/5570) Rear Bottom Fan Fail.......................................................... 60 061-366 LPH Write Fail Y .............................................................................................. 75
042-344 (4470/5570) C Exhaust Fan Fail ...................................................................... 61 061-367 LPH Write Fail M.............................................................................................. 76
042-400 Deodorant Filter Life End ................................................................................. 61 061-368 LPH Write Fail C .............................................................................................. 76
042-604 NOHAD Temperature Sensor Fail.................................................................... 61 061-369 LPH Write Fail K .............................................................................................. 77
042-605 (2270/3370) Drive Fan Fail............................................................................... 62 061-370 LPH Act Fail Y.................................................................................................. 77
042-609 (4470/5570) LH Fan Fail .................................................................................. 62 061-371 LPH Act Fail M ................................................................................................. 78
061-372 LPH Act Fa1il C ............................................................................................... 78
CHAIN 45 061-373 LPH Act Fail K.................................................................................................. 78
045-310 Image Ready NG.............................................................................................. 63 061-374 LPH Chip Fail Y ............................................................................................... 79
045-311 Controller Communication Fail ......................................................................... 63 061-375 LPH Chip Fail M............................................................................................... 79
045-312 Drive Logic Fail................................................................................................. 63 061-376 LPH Chip Fail C ............................................................................................... 79
045-313 ENG_LOGIC_FAIL........................................................................................... 63 061-377 LPH Chip Fail K ............................................................................................... 79
045-321 MK_Panel_NG ................................................................................................. 63 061-378 LPH Ltrg Fail Y................................................................................................. 79
045-322 MK_Pitch_NG................................................................................................... 64 061-379 LPH Ltrg Fail M ................................................................................................ 80
045-331 MK_MKIF_MSG_Reject ................................................................................... 64 061-384 LPH Ltrg Fail C ................................................................................................ 80
045-332 MK_MMIF_MSG_Reject .................................................................................. 64 061-385 LPH Ltrg Fail K................................................................................................. 80
045-350 MK_Emergency_Over_Wait............................................................................. 64 061-386 LPH PLL Lock Fail Y........................................................................................ 80
045-351 MK_Emergency_No_Timer .............................................................................. 64 061-387 LPH PLL Lock Fail M ....................................................................................... 81
045-352 MK_Emergency_Enforced_Stop ...................................................................... 64 061-388 LPH PLL Lock Fail C........................................................................................ 81
045-370 LPH Power On Fail Multi .................................................................................. 65 061-389 LPH PLL Lock Fail K........................................................................................ 81
045-371 LPH Download Data Fail Multi ......................................................................... 65 061-390 LPH FFC Connect Posi Fail Y ......................................................................... 81
045-372 LPH Mismatch Fail Multi................................................................................... 66 061-391 LPH FFC Connect Posi Fail M......................................................................... 82
061-392 LPH FFC Connect Posi Fail C ......................................................................... 82 073-101 (4470/5570) Tray 3 Miss Feed ......................................................................... 103
061-393 LPH FFC Connect Posi Fail K.......................................................................... 82 073-102 Feed Out Sensor 3 On Jam (Tray 4)................................................................ 104
061-394 LPH FFC Connect Nega Fail Y ........................................................................ 82 073-210 Tray 3 Lift Up Fail............................................................................................. 105
061-395 LPH FFC Connect Nega Fail M ....................................................................... 82 073-212 Tray 3 Paper Size Sensor Broken.................................................................... 105
061-396 LPH FFC Connect Nega Fail C........................................................................ 83 073-900 Tray 3 Feed Out Sensor Static Jam................................................................. 106
061-397 LPH FFC Connect Nega Fail K ........................................................................ 83 073-940 Tray 3 Lift Up NG ............................................................................................. 106
061-398 BITZ1 Initialize Fail........................................................................................... 83
061-399 BITZ2 Initialize Fail........................................................................................... 83 CHAIN 74
061-610 Bitz1 CONTIF Fail ............................................................................................ 83 074-101 (2270/3370) Tray 4 Miss Feed ......................................................................... 107
061-611 Bitz2 CONTIF Fail ............................................................................................ 84 074-101 (4470/5570) Tray 4 Miss Feed ......................................................................... 107
074-210 Tray 4 Lift Up Fail............................................................................................. 108
CHAIN 62 074-212 Tray 4 Paper Size Sensor Broken.................................................................... 109
062-277 IPS-DADF Communication Fail........................................................................ 85 074-900 Tray 4 Feed Out Sensor Static Jam................................................................. 109
062-300 Platen Interlock Open....................................................................................... 85 074-940 Tray 4 Lift Up NG ............................................................................................. 110
062-310 IIT-ESS Communication Fail............................................................................ 85
062-311 IIT Software Logic Fail ..................................................................................... 85 CHAIN 75
062-330 GAPWM Hard Fail............................................................................................ 86 075-100 MSI Miss Feed ................................................................................................. 111
062-341 (2270/3370) GAP PWB Configuration Fail....................................................... 87 075-103 MSI Feed Out Sensor Off Jam......................................................................... 111
062-342 CCD PWB Configuration Fail ........................................................................... 88 075-135 Regi Sensor On Jam (MSI) .............................................................................. 112
062-345 IIT EEPROM Fail (IIT) ...................................................................................... 88 075-212 MSI Nudger Up Down Fail ............................................................................... 112
062-360 Carriage Position Fail....................................................................................... 88 CHAIN 77
062-362 X Hard Fail ....................................................................................................... 88
077-101 Regi Sensor Off Jam........................................................................................ 113
062-371 Lamp Illumination Fail ...................................................................................... 89
077-103 Exit Sensor 1 Off Jam ...................................................................................... 113
062-380 Platen AGC Fail ............................................................................................... 89 077-104 Exit Sensor 1 Off Jam (Too Short) ................................................................... 113
062-386 Platen AOC Fail ............................................................................................... 90
077-105 Exit Sensor 2 Off Jam ...................................................................................... 114
062-389 Carriage Over Run Fail .................................................................................... 92
077-106 Exit Sensor 1 On Jam ...................................................................................... 114
062-392 IIT Memory Fail ................................................................................................ 92 077-109 Exit Sensor 2 On Jam ...................................................................................... 114
062-393 CCD PWB Sync Signal Fail ............................................................................. 93
077-110 POB Sensor On Jam........................................................................................ 115
062-395 (2270/3370) Trans PWB Power Cable Connection Fail................................... 94
077-130 Regi Sensor On Jam (Duplex Direct)............................................................... 115
062-395 (4470/5570) Trans PWB Power Cable Connection Fail................................... 94 077-131 Duplex Wait Sensor On Jam............................................................................ 116
062-396 CCD Cable Connection Fail ............................................................................. 94
077-211 Tray Module Kind Mismatch............................................................................. 116
062-397 IIT-Cont Video Cable Connection Fail.............................................................. 95
077-212 Tray Module Reset Fail .................................................................................... 116
062-398 IIT-Cont I/O Cable Connection Fail .................................................................. 95 077-214 Tray Module Logic Fail..................................................................................... 116
062-790 X- Recognition Fail........................................................................................... 95
077-215 Tray Module Communication Fail .................................................................... 117
CHAIN 71 077-300 Front Cover Interlock Open.............................................................................. 117
071-105 Regi Sensor On Jam (Tray1/2/3/4) .................................................................. 97 077-301 L/H Cover Interlock Open................................................................................. 117
071-210 Tray 1 Lift Up Fail............................................................................................. 97 077-305 Tray Module L/H Cover Open .......................................................................... 117
071-212 Tray 1 Paper Size Sensor Broken.................................................................... 97 077-307 Duplex Cover Open.......................................................................................... 118
071-940 Tray 1 Lift Up NG ............................................................................................. 98 077-308 L/H High Cover Open....................................................................................... 118
077-314 P/H Module Logic Fail ...................................................................................... 118
CHAIN 72 077-320 All Feed Tray Broken ....................................................................................... 118
072-101 Tray 2 Miss Feed ............................................................................................. 99 077-602 Transparency Sensor Fail ................................................................................ 118
072-102 Feed Out Sensor 2 On Jam (Tray 3/4)............................................................. 100 077-900 Regi Sensor Static Jam.................................................................................... 119
072-210 Tray 2 Lift Up Fail............................................................................................. 100 077-901 Exit Sensor 1 Static Jam .................................................................................. 119
072-212 Tray 2 Paper Size Sensor Broken.................................................................... 101 077-902 Exit Sensor 2 Static Jam .................................................................................. 119
072-900 Tray 2 Feed Out Sensor Static Jam................................................................. 101 077-903 POB Sensor Static Jam ................................................................................... 119
072-940 Tray 2 Lift Up NG ............................................................................................. 101 077-907 Duplex Wait Sensor Static Jam........................................................................ 120
CHAIN 73 CHAIN 78
073-101 (2270/3370) Tray 3 Miss Feed ......................................................................... 103 078-xxx HCF Related Fault ............................................................................................ 121
Ver.1.3 09/2012
2-3
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-4 Ver.1.3
CHAIN 89 091-944 Drum CRUM M Data Mismatch ....................................................................... 138
089-600 RC Sample Lateral Fail-A1............................................................................... 123 091-945 Drum CRUM C Data Mismatch ........................................................................ 138
089-601 RC Sample Block Fail-A1-In............................................................................. 123
089-603 RC Sample Block Fail-A1-Out.......................................................................... 123
CHAIN 92
092-312 ATC Fail [Y]...................................................................................................... 139
089-604 RC Sample Block Fail-B-#1-In ......................................................................... 124
089-606 RC Sample Block Fail-B-#1-Out....................................................................... 124 092-313 ATC Fail [M] ..................................................................................................... 139
092-314 ATC Fail [C] ..................................................................................................... 139
089-607 RC Sample Block Fail-B-#2-In ......................................................................... 125
092-315 ATC Fail [K]...................................................................................................... 140
089-609 RC Sample Block Fail-B-#2-Out....................................................................... 126
089-610 RC Sample Block Fail-B-#3-In ......................................................................... 126 092-649 ADC Shutter Open Fail .................................................................................... 140
092-650 ADC Shutter Close Fail.................................................................................... 140
089-612 RC Sample Block Fail-B-#3-Out....................................................................... 127
092-651 ADC Sensor Fail .............................................................................................. 141
089-613 RC Sample Block Fail-B-#4-In ......................................................................... 127
089-615 RC Sample Block Fail-B-#4-Out....................................................................... 128 092-657 ATC Amplitude Fail [Y]..................................................................................... 141
092-658 ATC Amplitude Fail [M] .................................................................................... 141
089-616 RC Data Over Flow Fail ................................................................................... 128
092-659 ATC Amplitude Fail [C] .................................................................................... 141
089-617 RC Lead Regi Over Range Fail........................................................................ 129
089-625 RC Data Linearity Fail Y................................................................................... 129 092-660 ATC Amplitude Fail [K]..................................................................................... 142
092-661 Temperature Sensor Fail ................................................................................. 142
089-626 RC Data Linearity Fail M .................................................................................. 130
092-662 Humidity Sensor Fail........................................................................................ 142
089-627 RC Data Linearity Fail C................................................................................... 130
089-628 RC Data Linearity Fail K................................................................................... 131 092-665 ATC Average Fail [Y] ....................................................................................... 143
092-666 ATC Average Fail [M]....................................................................................... 143
CHAIN 91 092-667 ATC Average Fail [C] ....................................................................................... 143
091-313 CRUM ASIC Communication Fail .................................................................... 133 092-668 ATC Average Fail [K] ....................................................................................... 144
091-400 Waste Toner Bottle Near Full ........................................................................... 133 092-670 ADC Patch Fail [Y] ........................................................................................... 144
091-401 Drum Cartridge K Near Life.............................................................................. 133 092-671 ADC Patch Fail [M] .......................................................................................... 144
091-402 Drum Cartridge K Life Over.............................................................................. 133 092-672 ADC Patch Fail [C]........................................................................................... 145
091-407 DRUM K CRUM Trouble Info ........................................................................... 133 092-673 ADC Patch Fail [K] ........................................................................................... 145
091-411 Drum Cartridge Y Near Life.............................................................................. 133 092-675 ADC Mini Setup Fail [Y] ................................................................................... 145
091-417 DRUM Y CRUM Trouble Info ........................................................................... 133 092-676 ADC Mini Setup Fail [M]................................................................................... 146
091-421 Drum Cartridge M Near Life ............................................................................. 134 092-677 ADC Mini Setup Fail [C] ................................................................................... 146
091-427 DRUM M CRUM Trouble Info........................................................................... 134 092-678 ADC Mini Setup Fail [K] ................................................................................... 147
091-431 Drum Cartridge C Near Life.............................................................................. 134
091-437 DRUM C CRUM Trouble Info ........................................................................... 134
CHAIN 93
093-314 Y Disp Motor Fail ............................................................................................. 149
091-480 Drum Cartridge Y Life Over.............................................................................. 134
093-315 M Disp Motor Fail ............................................................................................. 149
091-481 Drum Cartridge M Life Over ............................................................................. 134
091-482 Drum Cartridge C Life Over.............................................................................. 134 093-316 C Disp Motor Fail ............................................................................................. 149
093-317 K Disp Motor Fail ............................................................................................. 149
091-910 Waste Toner Bottle Not In Position .................................................................. 134
093-324 (4470/5570) Deve Y, M, C Motor Fail .............................................................. 150
091-911 Waste Toner Bottle Full.................................................................................... 135
091-913 Drum Cartridge K Life End ............................................................................... 135 093-400 K Toner Cartridge Near Empty ........................................................................ 150
093-406 K Toner Cartridge Pre Near Empty .................................................................. 150
091-914 Drum CRUM K Communication Fail................................................................. 135
093-407 Y Toner Cartridge Pre Near Empty .................................................................. 150
091-915 Drum CRUM K Data Broken ............................................................................ 135
091-916 Drum CRUM K Data Mismatch ........................................................................ 136 093-408 M Toner Cartridge Pre Near Empty ................................................................. 150
093-409 C Toner Cartridge Pre Near Empty.................................................................. 151
091-917 Drum CRUM Y Communication Fail................................................................. 136
093-423 Y Toner Cartridge Near Empty ........................................................................ 151
091-918 Drum CRUM M Communication Fail ................................................................ 136
091-919 Drum CRUM C Communication Fail ................................................................ 136 093-424 M Toner Cartridge Near Empty ........................................................................ 151
093-425 C Toner Cartridge Near Empty ........................................................................ 151
091-921 Drum CRUM K Not In Position ......................................................................... 136
093-426 TONER K CRUM Trouble Info ......................................................................... 151
091-927 Drum CRUM Y Not In Position ......................................................................... 137
091-928 Drum CRUM M Not In Position ........................................................................ 137 093-427 TONER Y CRUM Trouble Info ......................................................................... 151
093-428 TONER M CRUM Trouble Info ........................................................................ 151
091-929 Drum CRUM C Not In Position......................................................................... 137
093-429 TONER C CRUM Trouble Info ......................................................................... 151
091-940 Drum CRUM Y Data Broken ............................................................................ 138
091-941 Drum CRUM C Data Broken ............................................................................ 138 093-912 K Toner Cartridge Empty ................................................................................. 152
093-916 Toner K CRUM Not In Position ........................................................................ 152
091-942 Drum CRUM C Data Broken ............................................................................ 138
093-924 Toner K CRUM Communication Fail................................................................ 152
091-943 Drum CRUM Y Data Mismatch ........................................................................ 138
093-925 Toner K CRUM Data Broken Fail..................................................................... 152
093-926 Toner K CRUM Data Mismatch Fail................................................................. 152 OF-06 IOT System Fail .................................................................................................. 169
093-941 Toner M CRUM Communication Fail ............................................................... 152 OF-07 FAX System Fail ................................................................................................. 169
093-942 Toner C CRUM Communication Fail................................................................ 153 OF-08 116-324 Fail ........................................................................................................ 170
093-943 Toner Y CRUM Communication Fail................................................................ 153 OF-09 Common Job Fail ................................................................................................ 170
093-950 Toner Y CRUM Data Broken Fail..................................................................... 153 OF-10 HDD Job Fail....................................................................................................... 170
093-951 Toner M CRUM Data Broken Fail .................................................................... 153 OF-11 FAX Job Fail........................................................................................................ 170
093-952 Toner C CRUM Data Broken Fail..................................................................... 153 OF-12 033-363 Fail ........................................................................................................ 171
093-960 Toner Y CRUM Data Mismatch Fail................................................................. 153 OF-13 016-782 / 016-784 Fail ........................................................................................ 171
093-961 Toner M CRUM Data Mismatch Fail ................................................................ 154 OF-14 FAX Card Fail...................................................................................................... 171
093-962 Toner C CRUM Data Mismatch Fail................................................................. 154 OF-15 NET Job Fail ....................................................................................................... 171
093-970 Toner Y CRUM Not In Position ........................................................................ 154 OF-30 [No Error Code] (No problems during service call) ............................................. 171
093-971 Toner M CRUM Not In Position........................................................................ 154 OF-31 [No Error Code] (Problem: ’Does not start up at power ON’ error can be reproduced.)172
093-972 Toner C CRUM Not In Position ........................................................................ 154 OF-32 [No Error Code] (Problem: ’Does not return from Power Save’ error can be reproduced.)172
OF-33 [No Error Code] (Problem: ’Remained in ’Copying...’ or ’Printing...’ error can be reproduced.)173
CHAIN 94
094-300 IBT Front Cover Open...................................................................................... 157 2.3.2 Controller FIP
094-320 1st BTR Contact/Retract Fail ........................................................................... 157
094-323 2nd BTR Contact/Retract Fail .......................................................................... 157 002-xxx FIP
094-417 IBT Unit Near End Warning.............................................................................. 157 002-500 UI error ............................................................................................................. 175
094-418 IBT CLN Unit Near End Warning ..................................................................... 158 002-770 JT Processing - HD Full ................................................................................... 175
094-419 2nd BTR Unit Near End Warning ..................................................................... 158 003-xxx FIP
094-420 IBT Unit End Warning ...................................................................................... 158
003-310 IIT extension memory capacity is insufficient................................................... 177
094-421 IBT CLN Unit End Warning .............................................................................. 158
003-311 IIT CDI I/F Mismatch ........................................................................................ 177
094-422 2nd BTR Unit End Warning.............................................................................. 158 003-318 IITsc Soft Fail ................................................................................................... 177
2.2.2 Other FIP 003-319 IITsc Video Driver Detection Fail...................................................................... 177
2.2.2.1 AC Power FIP..................................................................................................... 159 003-320 IISS-ESS Communication Fail 1 ...................................................................... 177
2.2.2.2 STBY+5VDC Power FIP..................................................................................... 159 003-321 IISS-ESS Communication Fail 2 ...................................................................... 177
2.2.2.3 +5VDC Power FIP .............................................................................................. 159 003-322 IISS-ESS Communication Fail 3 ...................................................................... 178
2.2.2.4 (2270/3370) +24VDC Power FIP........................................................................ 160 003-323 IISS-ESS Communication Fail 4 ...................................................................... 178
2.2.2.4 (4470/5570) +24VDC Power FIP........................................................................ 160 003-324 IISS-ESS Communication Fail 5 ...................................................................... 178
2.2.2.5 Image Log Failure FIP........................................................................................ 160 003-325 IISS-ESS Communication Fail 6 ...................................................................... 178
003-326 IISS-ESS Communication Fail 7 ...................................................................... 178
2.2.3 Generic FIP 003-327 IISS-ESS Communication Fail 8 ...................................................................... 178
2.2.3.1 Reflective Sensor Failure FIP............................................................................. 163 003-328 IISS-ESS Communication Fail 9 ...................................................................... 179
2.2.3.2 Permeable Sensor Failure FIP ........................................................................... 163 003-329 IISS-ESS Communication Fail 10 .................................................................... 179
2.2.3.3 Switch (Normal/Open) Failure FIP ..................................................................... 163 003-330 IISS-ESS Communication Fail 11 .................................................................... 179
2.2.3.4 Solenoid/Clutch Not Energized Failure FIP........................................................ 164 003-331 IISS-ESS Communication Fail 12 .................................................................... 179
2.2.3.5 Solenoid/Clutch Left Energized Failure FIP ....................................................... 164 003-332 IISS-ESS Communication Fail 13 .................................................................... 179
2.2.3.6 Motor Does Not Rotate Failure FIP .................................................................... 164 003-333 IISS-ESS Communication Fail 14 .................................................................... 179
2.2.3.7 Motor Left Running Failure FIP .......................................................................... 165 003-334 IISS-ESS Communication Fail 15 .................................................................... 180
2.2.3.8 NIP/RELEASE SOLENOID Not Energized Failure FIP...................................... 165 003-335 IISS-ESS Communication Fail 16 .................................................................... 180
003-336 IISS-ESS Communication Fail 17 .................................................................... 180
2.3 All Controller FIP 003-337 IISS-ESS Communication Fail 18 .................................................................... 180
2.3.1 OF-xxx FIP 003-338 IISS-ESS Communication Fail 19 .................................................................... 180
OF-01 Common System Fail.......................................................................................... 167 003-339 IISS-ESS Communication Fail 20 .................................................................... 180
OF-02 HDD System Fail................................................................................................. 167 003-340 IISS-ESS Communication Fail 21 .................................................................... 181
OF-03 NET/USB System Fail......................................................................................... 168 003-341 IISS-ESS Communication Fail 22 .................................................................... 181
OF-04 Panel System Fail ............................................................................................... 169 003-342 IISS-ESS Communication Fail 23 .................................................................... 181
OF-05 IIT System Fail .................................................................................................... 169 003-343 IISS-ESS Communication Fail 24 .................................................................... 181
003-344 IISS_ESS X Hotline Fail PowerOn................................................................... 181
Ver.1.3 09/2012
2-5
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-6 Ver.1.3
003-345 X PIO Unmatch Fail 1....................................................................................... 181 003-977 Document Miss Match (Multi Scan) ................................................................. 190
003-346 X PIO Unmatch Fail 2....................................................................................... 181 003-978 Color Document Miss Mutch (Multi Scan)........................................................ 190
003-700 Returned a lot of Documents error ................................................................... 182 003-980 Staple position error......................................................................................... 191
003-701 Duplication prevention code detect .................................................................. 182 003-981 Staple size error............................................................................................... 191
003-702 Different magnification, for surface and back of a document .......................... 182 003-982 IITsc HDD access error.................................................................................... 191
003-703 Auto Color Correction Patch Position Fail ........................................................ 182
003-704 Color Correction Value Difference Fail............................................................. 182 005-xxx FIP
003-705 Paper Size Mismatch of the Energy Saving Return Fail .................................. 182 005-500 Write to DADF-ROM error detection (During DLD method) ............................. 193
003-750 Book Duplex-Insufficient Docs ......................................................................... 183 005-940 DADF No Original ............................................................................................ 193
003-751 Under PANTHER Capacity (Scan)................................................................... 183 005-941 Doc number of sheets is insufficient ................................................................ 193
003-752 Cannot scan 600DPI ........................................................................................ 183 005-942 Doc fault loading on DADF .............................................................................. 193
003-753 Cannot scan over 300DPI ................................................................................ 183 005-945 Document guide set mistake............................................................................ 193
003-754 S2X recoverable error ...................................................................................... 183 005-946 Manuscript reading equipment obstacle detection........................................... 194
003-755 S2X command error ......................................................................................... 184 005-947 Document guide set mistake 2......................................................................... 194
003-756 S2X command error ......................................................................................... 184 005-948 Manuscript reading equipment obstacle detection........................................... 194
003-757 Cannot scan over 400DPI ................................................................................ 184 007-xxx FIP
003-760 Scan Settings Error .......................................................................................... 184
007-954 SMH size mismatch ......................................................................................... 195
003-761 Incorrect Paper Tray Size................................................................................. 184 007-959 OHP kind mismatch (Not white frame OHP) .................................................... 195
003-763 Adjustment Chart Not Found............................................................................ 184
007-960 Paper kind mismatch ....................................................................................... 195
003-764 Document insufficient (image overlay) ............................................................. 185
007-969 CentreTray full stack ........................................................................................ 195
003-780 Scan Image Compression Error ....................................................................... 185
003-795 AMS Limit Error ................................................................................................ 185 011-xxx FIP
003-930 Cannot scan over 300DPI ................................................................................ 185 011-941 MBX #01 Bin Full Stack ................................................................................... 197
003-931 Cannot scan over 400DPI ................................................................................. 185 011-942 MBX #02 Bin Full Stack ................................................................................... 197
003-932 Cannot scan 600DPI ........................................................................................ 185 011-943 MBX #03 Bin Full Stack ................................................................................... 197
003-933 Next Documents Cannot scan over 300DPI..................................................... 186 011-944 MBX #04 Bin Full Stack ................................................................................... 197
003-934 Next Documents Cannot scan over 400DPI..................................................... 186 011-945 MBX #05 Bin Full Stack ................................................................................... 197
003-935 Next Documents Cannot scan over 600DPI..................................................... 186 011-946 MBX #06 Bin Full Stack ................................................................................... 197
003-940 DAM memory insufficient ................................................................................. 186 011-947 MBX #07 Bin Full Stack ................................................................................... 197
003-941 Page memory insufficient ................................................................................. 186 011-948 MBX #08 Bin Full Stack ................................................................................... 198
003-942 Document size Auto Detect error ..................................................................... 186 011-949 MBX #09 Bin Full Stack ................................................................................... 198
003-944 Image repeat count fail..................................................................................... 187 011-950 MBX #10 Bin Full Stack ................................................................................... 198
003-946 Every direction difference (Copy APS)............................................................. 187
003-947 Return Documents counts error ....................................................................... 187 012-xxx FIP
003-948 Return Documents mismatch ........................................................................... 187 012-500 Write to Finisher/MACS-ROM error detection (During DLD method).............. 199
003-951 1job max page over.......................................................................................... 187 012-911 Stacker Lower Safety....................................................................................... 199
003-952 Return Documents Color mismatch ................................................................. 187 012-914 Stacker Tray Staple Set Over Count................................................................ 199
003-955 Documents size exchange error....................................................................... 188 012-965 Stapler Pin near empty .................................................................................... 199
003-956 Documents size unknown error........................................................................ 188 012-966 Scratch Sheet Compile .................................................................................... 199
003-963 No APS object Tray.......................................................................................... 188 012-969 IOT Center Tray Full ........................................................................................ 199
003-965 ATS/APS No Paper (IITsc Detect) ................................................................... 188
016-xxx FIP
003-966 ATS/APS No Destination (IITsc) ...................................................................... 188
016-210 SW Option Fail (HDD Not Exist) ...................................................................... 201
003-967 DADF APS No Destination............................................................................... 189
016-211 SW Option Fail (SysMemory Low) ................................................................... 201
003-968 Punch position error ......................................................................................... 189
016-212 SW Option Fail (Page Memory Low) ............................................................... 201
003-969 Punch size error ............................................................................................... 189
016-213 SW Option Fail (Printer CARD Not Exist) ........................................................ 201
003-970 FAX Line Memory Overflow ............................................................................. 189
016-214 SW Option Fail (Fax CARD Not Exist) ............................................................. 201
003-971 prevention code detect with the right to cancel ................................................ 189
016-215 SW Option Fail (JPEG boad Not Exist)............................................................ 202
003-972 Maximum Stored Page Over Flow ................................................................... 190
016-216 SW Option Fail (ExtMemory Not Exist) ............................................................ 202
003-973 Every direction difference................................................................................. 190
016-217 SW Option Fail (Controller ROM not Printer kit) .............................................. 202
003-974 Next Original Specification ............................................................................... 190
016-218 PS KIT Not Exist for XDOD.............................................................................. 202
003-976 FAX Line Memory Overflow (N up) .................................................................. 190
016-219 License is required (Printer Kit)........................................................................ 202
016-220 S2X unrecoverable error .................................................................................. 202 016-337 Cont ProgramROM Fail-3 ................................................................................ 211
016-221 S2X communication error................................................................................. 203 016-338 Cont FontROM Fail-1 ....................................................................................... 211
016-222 S2X self-diag error ........................................................................................... 203 016-339 Cont FontROM Fail-2 ....................................................................................... 211
016-223 S2X SDRAM Error ........................................................................................... 203 016-340 Cont FontROM Fail-3 ....................................................................................... 211
016-224 S2X PCI Reg Error........................................................................................... 203 016-341 Cont FontROM Fail-4 ....................................................................................... 212
016-225 S2X ROM CheckSum Error ............................................................................. 203 016-342 Cont RTC Fail .................................................................................................. 212
016-226 S2X IIT Connection Error ................................................................................. 203 016-343 Long Boot Diag Timer Fail ............................................................................... 212
016-227 S2X DDR Error................................................................................................. 203 016-345 Cont NV-Memory Fail....................................................................................... 212
016-228 S2X Image Processing Error............................................................................ 204 016-346 Cont A4FAX Modem Diagnosis Fail................................................................. 212
016-229 SW Option Fail (FCW-UI Not Exist) ................................................................. 204 016-347 Cont PageMemory Fail .................................................................................... 212
016-230 License is required (PS ImageLog Kit)............................................................. 204 016-348 Cont PageMemory Fail-2 ................................................................................. 213
016-231 SW Option Fail (Image Ext PWB Not Exist)..................................................... 204 016-349 Cont MAC Address Data Fail ........................................................................... 213
016-232 MRC HW Initialize Error ................................................................................... 204 016-350 Cont SEEP-ROM Fail-1 ................................................................................... 213
016-233 SW Option Fail (USB Host Not Exist) .............................................................. 204 016-351 Cont SEEP-ROM Fail-2 ................................................................................... 213
016-234 XCP Out of Memory Error ................................................................................ 205 016-360 Cont UI Fail-1 ................................................................................................... 213
016-235 XCP Internal Error............................................................................................ 205 016-362 Cont UI Fail-2 ................................................................................................... 213
016-236 XCP not active ................................................................................................. 205 016-363 Cont LyraCard Fail ........................................................................................... 214
016-237 Auth plugin not active....................................................................................... 205 016-364 Cont USB2.0 Host Fail ..................................................................................... 214
016-238 Custom svc not active ...................................................................................... 205 016-365 Cont USB2.0 Device Fail ................................................................................. 214
016-239 Auth contents not exist..................................................................................... 206 016-366 Cont HDD Fail-1............................................................................................... 214
016-240 S2X NVM CheckSum Fail ................................................................................ 206 016-367 Cont HDD Fail-2............................................................................................... 214
016-241 SW Option Fail (SIP_FAX Not Exist) ............................................................... 206 016-368 Cont Torino Fail................................................................................................ 215
016-242 System GMT Clock Fail ................................................................................... 206 016-369 Cont S2X PWB Fail.......................................................................................... 215
016-310 ssmm Job Log Full ........................................................................................... 206 016-370 Cont Fail........................................................................................................... 215
016-311 No Scanner that Should Be.............................................................................. 206 016-371 Cont USB1.1 Host Fail ..................................................................................... 215
016-312 SW Option Fail (Hybrid WaterMark Not Exist) ................................................. 207 016-372 Cont HDD FileSystem Fail-A............................................................................ 215
016-313 Hybrid WaterMark setting mismatch ................................................................ 207 016-373 Cont HDD FileSystem Fail-B............................................................................ 216
016-314 SW Option Fail (Hybrid WaterMark Not Exist) ................................................. 207 016-374 Cont HDD FileSystem Fail-C ........................................................................... 216
016-315 IIT Interface Fail ............................................................................................... 207 016-375 Cont HDD FileSystem Fail-D ........................................................................... 216
016-316 Page Memory Not Detected............................................................................. 207 016-376 Cont HDD FileSystem Fail-E............................................................................ 216
016-317 Page Memory Broken- Standard...................................................................... 207 016-377 Cont HDD FileSystem Fail-F............................................................................ 216
016-318 Page Memory Broken- Option.......................................................................... 208 016-378 Cont HDD FileSystem Fail-G ........................................................................... 216
016-319 Long Boot Diag IIT Interface Fail ..................................................................... 208 016-379 Cont HDD FileSystem Fail-H ........................................................................... 216
016-320 Document Formatter Fatal Error ...................................................................... 208 016-380 Cont HDD FileSystem Fail-I ............................................................................. 217
016-321 Fax Module Error ............................................................................................. 208 016-381 Cont HDD FileSystem Fail-J ............................................................................ 217
016-322 JBA Account Full.............................................................................................. 208 016-382 Cont HDD FileSystem Fail-P............................................................................ 217
016-323 B-Formatter Fatal Error .................................................................................... 208 016-400 802.1x authentication failure ............................................................................ 217
016-324 Scheduled Image Overwrite............................................................................. 209 016-401 802.1x EAP type not supported ....................................................................... 217
016-325 Using Personal Certificate................................................................................ 209 016-402 802.1x authentication failure by timing out....................................................... 217
016-326 Cont-UI Cable Connection Fail ........................................................................ 209 016-403 802.1x certificate failure ................................................................................... 218
016-327 BackPlane Connection Fail .............................................................................. 209 016-404 802.1x inside failure ......................................................................................... 218
016-328 Cont-MCU Cable Connection Fail.................................................................... 209 016-405 Certificate DB File error.................................................................................... 218
016-329 Long Boot Diag Page Memory Not Detected Fail ............................................ 209 016-406 802.1x client certificate failure.......................................................................... 218
016-330 Cont System Memory Fail-1............................................................................. 210 016-407 XCP Plugin Secrity Exception .......................................................................... 218
016-331 Cont System Memory Fail-2............................................................................. 210 016-408 XCP Invalid Plugin ........................................................................................... 218
016-332 Cont System Memory Fail-3............................................................................. 210 016-409 XCP Plugin Version Incompatible .................................................................... 218
016-333 Long Boot Diag Page Memory Broken Standard Fail ...................................... 210 016-410 XCP_PLUGIN_PROPERTY_INVALID............................................................. 219
016-334 Long Boot Diag Page Memory Broken Option Fail .......................................... 210 016-411 XCP_UNSUPPORTED_CLASS_VERSION .................................................... 219
016-335 Cont ProgramROM Fail-1 ................................................................................ 210 016-412 XCP Plugin Misc Error ..................................................................................... 219
016-336 Cont ProgramROM Fail-2 ................................................................................ 211 016-413 Couldnt detect proxy server automatically. ...................................................... 219
Ver.1.3 09/2012
2-7
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-8 Ver.1.3
016-414 Couldnt connect to Xerox server or proxy. ....................................................... 219 016-553 Attestation Agent error 553 .............................................................................. 229
016-415 Connection to Xerox server has timed out. ...................................................... 220 016-554 Attestation Agent error 554 .............................................................................. 229
016-416 An invalid state message received from server................................................ 220 016-555 Attestation Agent error 555 .............................................................................. 229
016-417 Invalid network settings were found. ................................................................ 220 016-556 Attestation Agent error 556 .............................................................................. 229
016-450 SMB Host name duplicated.............................................................................. 220 016-557 Attestation Agent error 557 .............................................................................. 230
016-453 Dynamic DNS - IPv6 NG .................................................................................. 221 016-558 Attestation Agent error 558 .............................................................................. 230
016-454 DNS renewal failure of dynamic ....................................................................... 221 016-559 Remote Download parameter error ................................................................. 230
016-455 SNTP server time out ....................................................................................... 221 016-560 Attestation Agent error 560 .............................................................................. 230
016-456 SNTP time asynchronous................................................................................. 221 016-562 ADetected user duplication, in a cert agent ..................................................... 230
016-461 Under non-transmitted image log stagnation ................................................... 221 016-563 ImageLog Memory Full (Exp. Kit) .................................................................... 230
016-500 Write to Cont-ROM error detection (During DLD method) ............................... 222 016-564 Remote Download Server Authentication Failed ............................................. 231
016-501 Write to S2X-ROM error detection (During DLD method) ................................ 222 016-565 Backup Restore Error ...................................................................................... 231
016-502 Write to Cont/S2X/IISS/DADF/IOT/Fin/FaxCard error detection (During PJL method)222 016-566 Backup Restore Condition Error ...................................................................... 231
016-503 SMTP Server Fail for Redirector ...................................................................... 222 016-567 Backup Capacity Full ....................................................................................... 231
016-504 POP Server Fail for Redirector......................................................................... 222 016-568 Backup Restore Failed..................................................................................... 231
016-505 POP Authentication Fail for Redirector ............................................................ 222 016-569 Attestation Agent error 569 .............................................................................. 232
016-506 Image Log HDD Full......................................................................................... 223 016-570 Job ticket out of memory .................................................................................. 232
016-507 ImageLog Send Fail01 ..................................................................................... 223 016-571 Job ticket wrong param.................................................................................... 232
016-508 ImageLog Send Fail02 ..................................................................................... 223 016-572 Job ticket media error ...................................................................................... 232
016-509 ImageLog No Send Rule01 .............................................................................. 223 016-573 Job ticket parse error ....................................................................................... 232
016-510 ImageLog No Send Rule02 .............................................................................. 223 016-574 Host name solution error in FTP ...................................................................... 232
016-511 ImageLog Invalid Send Rule01 ........................................................................ 223 016-575 DNS server un-sets up in FTP ......................................................................... 233
016-512 ImageLog Invalid Send Rule02 ........................................................................ 224 016-576 Server connection error in FTP........................................................................ 233
016-513 SMTP Server Reception Error.......................................................................... 224 016-577 Problem in FTP service.................................................................................... 233
016-514 XPS Error ......................................................................................................... 224 016-578 Login name or a password error in FTP .......................................................... 233
016-515 XPS Short of Memory....................................................................................... 224 016-579 Scanning picture preservation place error in FTP............................................ 233
016-516 XPS PrintTicket description error ..................................................................... 224 016-580 File name acquisition failure from FTP server ................................................. 234
016-517 PS Booklet Illegal Color Mode Change ............................................................ 225 016-581 File name suffix limit over in FTP..................................................................... 234
016-518 PS Booklet Conflict WM ................................................................................... 225 016-582 File creation failure in FTP ............................................................................... 234
016-519 Device DV - Reached Limit .............................................................................. 225 016-583 Lock folder creation failure in FTP ................................................................... 234
016-520 MRC HW Job Error .......................................................................................... 225 016-584 Folder creation failure in FTP........................................................................... 234
016-521 SmartCard Not Found ...................................................................................... 225 016-585 File delete failure in FTP .................................................................................. 234
016-522 LDAP SSL error 112......................................................................................... 226 016-586 Lock folder delete failure in FTP ...................................................................... 235
016-523 LDAP SSL error 113......................................................................................... 226 016-587 Folder delete failure in FTP.............................................................................. 235
016-524 LDAP SSL error 114......................................................................................... 226 016-588 Data write-in failure to FTP server ................................................................... 235
016-525 LDAP SSL error 115......................................................................................... 226 016-589 Data read failure from FTP server ................................................................... 235
016-526 LDAP SSL error 116......................................................................................... 226 016-590 Data reading failure from FTP server............................................................... 235
016-527 LDAP SSL error 117......................................................................................... 226 016-591 FTP scan filing policy injustice ......................................................................... 236
016-528 SmartCard Not Auth ......................................................................................... 226 016-592 NEXTNAME.DAT file access error in FTP ....................................................... 236
016-529 Remote Download server timeout .................................................................... 227 016-593 Internal error in FTP Scan................................................................................ 236
016-533 Kerberos Attestation protocol error 37 ............................................................. 227 016-594 TYPE command failure in FTP ........................................................................ 236
016-534 Kerberos Attestation protocol error 41,42 ........................................................ 227 016-595 PORT command failure in FTP........................................................................ 236
016-535 Remote Download file access error ................................................................. 227 016-596 CDUP command failure in FTP........................................................................ 236
016-536 Host name solution error in Remote Download................................................ 227 016-597 Same name file exists in FTP servcer ............................................................. 236
016-537 Remote Download server connection error...................................................... 227 016-598 Email message size over ................................................................................. 237
016-538 Remote Download file write error ..................................................................... 228 016-599 Email message size over ................................................................................. 237
016-539 Kerberos Attestation protocol error other ......................................................... 228 016-600 KO Authentication Locked ............................................................................... 237
016-543 Attestation Agent error 543 .............................................................................. 228 016-601 Illegal Access Detection................................................................................... 237
016-545 Attestation Agent error 545 .............................................................................. 228 016-603 HDD not found Fail .......................................................................................... 237
016-546 Attestation Agent error 546 .............................................................................. 228 016-604 Created debug-log by System ......................................................................... 238
016-548 Attestation Agent error 548 .............................................................................. 229 016-605 Created debug-log by ExtCont......................................................................... 238
016-606 Cont-BP Cable Connection Fail ....................................................................... 238 016-744 Download Data CheckSum Error ..................................................................... 248
016-607 Cont-UI Cable Connection Fail ........................................................................ 238 016-745 Download Data XPJL Fatal Error ..................................................................... 248
016-608 Cont-MCU Cable Connection Fail.................................................................... 238 016-746 Unsupported PDF File...................................................................................... 248
016-609 PCI Option No Support Device Fail.................................................................. 238 016-747 No memory for drawing annotation .................................................................. 248
016-610 PCIEX Option No Support Device Fail............................................................. 239 016-748 HD Full ............................................................................................................. 248
016-611 SD Card Connection Fail ................................................................................. 239 016-749 JCL Syntax Error.............................................................................................. 248
016-700 Password is under minimum figures ................................................................ 239 016-750 Print job ticket description error........................................................................ 249
016-701 Out of ART EX Memory ................................................................................... 239 016-751 PDF Error ......................................................................................................... 249
016-702 Out of Page Buffer ........................................................................................... 239 016-752 PDF Short of Memory ...................................................................................... 249
016-703 Email To Invalid Box ........................................................................................ 239 016-753 PDF Password Mismatched............................................................................. 249
016-704 Mailbox is Full .................................................................................................. 240 016-754 PDF LZW Not Installed .................................................................................... 250
016-705 Secure Print Fail............................................................................................... 240 016-755 PDF Print Prohibited ........................................................................................ 250
016-706 Max. User Number Exceeded .......................................................................... 240 016-756 Auditron - Prohibit Service ............................................................................... 250
016-707 Sample Print Fail.............................................................................................. 240 016-757 Auditron - Invalid User...................................................................................... 250
016-708 HD Full by Annotation/Watermark image......................................................... 241 016-758 Auditron - Disabled Function............................................................................ 250
016-709 ART EX Command Error.................................................................................. 241 016-759 Auditron - Reached Limit.................................................................................. 250
016-710 Delayed Print Fail............................................................................................. 241 016-760 PS Decompose failure ..................................................................................... 251
016-711 Email transmission size limit over .................................................................... 241 016-761 FIFO EMPTY.................................................................................................... 251
016-712 Under PANTHER Capacity (I-Formtter) ........................................................... 242 016-762 Print LANG Not Installed .................................................................................. 251
016-713 Security Box Password Error ........................................................................... 242 016-763 POP server is not found. .................................................................................. 251
016-714 Security Box is not Enable ............................................................................... 242 016-764 SMTP Server Connect Error ............................................................................ 251
016-715 ESCP Form Invalid Password.......................................................................... 242 016-765 SMTP Server HD Full....................................................................................... 251
016-716 TIFF Data Overflow.......................................................................................... 242 016-766 SMTP Server File System Error....................................................................... 252
016-717 Fax/Internet FAX Send Result Not Found........................................................ 242 016-767 Invalid E-mail Address ..................................................................................... 252
016-718 Out of PCL6 Memory ....................................................................................... 243 016-768 Invalid Sender Address .................................................................................... 252
016-719 Out of PCL Memory ......................................................................................... 243 016-769 SMTP Server Unsupported DSN ..................................................................... 252
016-720 PCL Command Error........................................................................................ 243 016-770 The direct fax function is canceled by NVM. .................................................... 252
016-721 Other Error ....................................................................................................... 243 016-771 Scan Data Repository ERR (DNS address)..................................................... 252
016-722 Job cancel by staple position NG..................................................................... 243 016-772 Scan Data Repository ERR (DNS Library)....................................................... 253
016-723 Job cancel by punch position NG..................................................................... 244 016-773 Invalid IP Address ............................................................................................ 253
016-724 Complex Position Error of Staple and Punch................................................... 244 016-774 HD Full - Compression Convert ....................................................................... 253
016-725 B-Formatter Library Image Conversion Error................................................... 244 016-775 HD Full - Image Convert .................................................................................. 253
016-726 PDL Auto Switch Fail ....................................................................................... 244 016-776 Image Conversion Error ................................................................................... 253
016-727 0-page document is unstorable in a MailBox. .................................................. 244 016-777 HD Access ERR-Image Convert ...................................................................... 254
016-728 Unsupported TIFF Data ................................................................................... 245 016-778 HD Full - Scan Image Convert ......................................................................... 254
016-729 TIFF Data Size too Big..................................................................................... 245 016-779 Scan Image Conversion Error.......................................................................... 254
016-730 Unsupported ART Command........................................................................... 245 016-780 HD Access ERR-Image Convert ...................................................................... 254
016-731 Invalid TIFF Data.............................................................................................. 245 016-781 Server Connect ERR........................................................................................ 254
016-732 Form not registerd............................................................................................ 245 016-782 Server Login ERR ............................................................................................ 255
016-733 Destination address resolution error ................................................................ 246 016-783 Invalid Server Path........................................................................................... 255
016-734 Simple transmittion report invocation error ...................................................... 246 016-784 Server Write ERR............................................................................................. 255
016-735 Updating Job Templete .................................................................................... 246 016-785 Server HD Full.................................................................................................. 256
016-736 Remote directory lock error.............................................................................. 246 016-786 HD Full-Scan Write ERR.................................................................................. 256
016-737 Remote lock directory remove error................................................................. 246 016-787 Invalid Server IP ADD ...................................................................................... 256
016-738 PS Booklet Illegal OutPut Size......................................................................... 246 016-788 Retrieve to Browser Failed............................................................................... 256
016-739 PS Booklet Document Output Missmatch ........................................................ 247 016-789 HD Full - Job Memory ...................................................................................... 257
016-740 PS Booklet OutPut Tray Missmatch................................................................. 247 016-790 Email fragment over ......................................................................................... 257
016-741 Download Mode NGJob Fail ............................................................................ 247 016-791 File Retrieve Fail .............................................................................................. 257
016-742 Download Data Product ID Mismatch .............................................................. 247 016-792 Specified Job Not Found.................................................................................. 257
016-743 Device Model/Panel Type Error ....................................................................... 247 016-793 MF I/O HD Full ................................................................................................. 257
Ver.1.3 09/2012
2-9
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-10 Ver.1.3
016-794 MediaReader:Media No Insert ......................................................................... 258 017-729 Temporary Err in Pdl Transfer ......................................................................... 268
016-795 MediaReader:Format Error .............................................................................. 258 017-730 Network Err in Pdl Transfer.............................................................................. 268
016-796 Document insert operation error....................................................................... 258 017-731 POP Server Not ConnectFail ........................................................................... 268
016-797 MediaReader:Image File Read Error ............................................................... 258 017-732 Offline Err in Pdl Transfer ................................................................................ 268
016-798 No TrustMarking Option ................................................................................... 258 017-733 Internal Err in Pdl Transfer ............................................................................... 269
016-799 PLW Print Instruction Fail................................................................................. 258 017-734 URF(Universal Raster Format) Error ............................................................... 269
016-910 Required Resource Not Ready (IOTsc detect)................................................. 259 017-735 Auditron - Prohibit Device Fail ......................................................................... 269
016-911 Multi-Paper Required On A Single Tray ........................................................... 259
016-940 Duplex Mix Size NG ......................................................................................... 259 018-xxx FIP
016-941 Booklet Duplex Mix Size NG ............................................................................ 259 018-400 IPSEC Error (Configuration Mismatch) ............................................................ 271
016-942 Page Delete Duplex Mix Size NG .................................................................... 259 018-401 Incosistent SIP configuration ........................................................................... 271
016-943 Insert doc Duplex Mix Size NG ........................................................................ 259 018-402 SIP server communication fail ......................................................................... 271
016-944 Document merge NG ....................................................................................... 260 018-403 SIP registraion fail (authentication) .................................................................. 271
016-945 Insert doc Duplex print NG ............................................................................... 260 018-404 SIP registration fail(other) ................................................................................ 271
016-946 Insert doc NG ................................................................................................... 260 018-405 UserAccount Disable ....................................................................................... 272
016-947 APS No Destination Error................................................................................. 260 018-500 CA Message Receiver Boot Error(S_cert lost) ................................................ 272
016-948 Small Book action NG ...................................................................................... 260 018-501 CA Server Connection Error ............................................................................ 272
016-949 Insert Mix doc NG............................................................................................. 260 018-502 Login failure in SMB......................................................................................... 272
016-981 HDD access error............................................................................................. 261 018-503 CA Message Receiver Timeout ....................................................................... 272
016-982 HDD access error 2.......................................................................................... 261 018-504 CA SessionID Mismatch .................................................................................. 273
016-983 Image Log HDD Full......................................................................................... 261 018-505 SMB-DOS protocol error 1-005........................................................................ 273
016-985 Data size over flow (Scan to Email) ................................................................. 261 018-506 CA FieldID Mismatch ....................................................................................... 273
018-507 CA Credential Error.......................................................................................... 273
017-xxx FIP 018-508 CA Server Fatal Error ...................................................................................... 274
017-700 ThinPrint Connection Timeout Fail ................................................................... 263 018-509 Template parameter conflict ............................................................................ 274
017-701 ThinPrint Connection Fail ................................................................................. 263 018-510 Host name solution error in BMLinkS .............................................................. 274
017-702 ThinPrint Invalid Data Fail ................................................................................ 263 018-511 DNS server un-sets up in BMLinkS ................................................................. 274
017-703 ThinPrint Over Maximum Data Size Fail .......................................................... 263 018-512 Service Connect error in BMLinkS................................................................... 274
017-704 ThinPrint Internal Fail ....................................................................................... 263 018-513 BMLinkS Service Not Found.......................................................................... 275
017-705 ThinPrint SSL Authentication Invalid Certification Fail ..................................... 263 018-514 bmlinks access-right-violation .......................................................................... 275
017-706 ThinPrint SSL Authentication Before Expiration Fail ........................................ 263 018-515 bmlinks storage-access-error........................................................................... 275
017-707 ThinPrint SSL Authentication Expired Fail ....................................................... 264 018-516 bmlinks unsupported-attribute.......................................................................... 275
017-708 ThinPrint SSL Authentication Misrepresentation Fail ....................................... 264 018-517 bmlinks storage-full .......................................................................................... 275
017-709 ThinPrint SSL Fail ............................................................................................ 264 018-518 bmlinks operation-not-available ....................................................................... 276
017-710 SIP Mismatched Media Type Fail..................................................................... 264 018-519 bmlinks unknown-error..................................................................................... 276
017-711 SIP Redirect Response Fail ............................................................................. 264 018-520 Internal error in BMLinkS Scan ........................................................................ 276
017-712 SIP Session Timeout Fail ................................................................................. 264 018-521 request send failure in BMLinkS ...................................................................... 276
017-713 Start TLS Unsupported Fail.............................................................................. 265 018-522 response receive failure in BMLinkS................................................................ 276
017-714 SMTP Over SSL Fail ........................................................................................ 265 018-523 image send failure in BMLinkS ........................................................................ 276
017-715 SSL Cert Untrusted Fail ................................................................................... 265 018-524 Invalid device network setting .......................................................................... 277
017-716 SSL Cert Date Invalid Fail ................................................................................ 265 018-525 HDD full or HDD access error .......................................................................... 277
017-717 SSL Server Cert Expired Fail ........................................................................... 265 018-526 Rejected to be refresh...................................................................................... 277
017-718 SSL Server Cert Invalid Fail ............................................................................. 266 018-527 JT Monitor Internal error .................................................................................. 277
017-719 SMTP Over SSL Internal Fail ........................................................................... 266 018-528 Soap request error ........................................................................................... 277
017-720 Contract Type Fail ............................................................................................ 266 018-529 Duplicate scan request .................................................................................... 278
017-721 Geographic Region Fail.................................................................................... 266 018-530 Authentication error.......................................................................................... 278
017-722 Total Impressions Over Fail ............................................................................. 267 018-531 Failed to create a new job................................................................................ 278
017-723 DocuWorks Unsupported character Fail .......................................................... 267 018-532 Too many jobs to create a new........................................................................ 278
017-724 Denshi-Pen Syntax Fail.................................................................................... 267 018-543 Shared name error in SMB server ................................................................... 278
017-725 Forced Annotation Syntax Fail ......................................................................... 267 018-547 The number restriction over of SMB scan users .............................................. 278
017-728 Scan JobFlow Document Fail........................................................................... 267 018-556 HTTP server script error .................................................................................. 279
018-557 HTTP Invalid char in filename .......................................................................... 279 018-711 LDAP protocol error 11 .................................................................................... 289
018-558 HTTP file not found .......................................................................................... 279 018-712 LDAP protocol error 12 .................................................................................... 289
018-559 HTTP File duplication fail ................................................................................. 279 018-713 LDAP protocol error 13 .................................................................................... 289
018-560 HTTP server login fail....................................................................................... 279 018-714 LDAP protocol error 14 .................................................................................... 289
018-561 HTTP server not found..................................................................................... 280 018-715 Kerberos Attestation protocol error 73 ............................................................. 290
018-562 HTTP client error.............................................................................................. 280 018-716 LDAP protocol error 16 .................................................................................... 290
018-563 HTTP server error ............................................................................................ 280 018-717 LDAP protocol error 17 .................................................................................... 290
018-564 Host name solution error in HTTP.................................................................... 280 018-718 LDAP protocol error18 ..................................................................................... 290
018-565 Proxy name solution error in HTTP.................................................................. 280 018-719 LDAP protocol error 19 .................................................................................... 290
018-566 Server Connect error in HTTP ......................................................................... 281 018-720 LDAP protocol error 20 .................................................................................... 290
018-567 HTTP server access fail ................................................................................... 281 018-721 LDAP protocol error 21 .................................................................................... 291
018-568 HTTP server SSL access fail ........................................................................... 281 018-722 GCP Network Fail ............................................................................................ 291
018-569 HTTP server certificate fail............................................................................... 281 018-723 GCP Certification Fail....................................................................................... 291
018-570 HTTP certificate fail.......................................................................................... 282 018-724 GCP SSL Connection Fail................................................................................ 291
018-571 Internal error in Scan........................................................................................ 282 018-725 Kerberos Attestation protocol error 22 ............................................................. 291
018-572 Invalid char in context ...................................................................................... 282 018-726 Kerberos Attestation protocol error 70 ............................................................. 292
018-573 Invalid char in server ........................................................................................ 282 018-727 Kerberos Attestation protocol error 71 ............................................................. 292
018-574 Invalid char in volume ...................................................................................... 282 018-728 Kerberos Attestation protocol error 72 ............................................................. 292
018-575 Invalid char in login .......................................................................................... 282 018-729 GCP Network Timeout Fail .............................................................................. 292
018-576 Invalid char in path ........................................................................................... 283 018-730 GCP Network Other Fail .................................................................................. 292
018-577 Invalid char in file ............................................................................................. 283 018-731 GCP HDD Limit Fail ......................................................................................... 293
018-578 Nw server not found ......................................................................................... 283 018-732 LDAP protocol error 32 .................................................................................... 293
018-579 Nw server disk full ............................................................................................ 283 018-733 LDAP protocol error 33 .................................................................................... 293
018-580 Netware invalid volume .................................................................................... 283 018-734 LDAP protocol error 34 .................................................................................... 293
018-581 Netware invalid path......................................................................................... 284 018-735 LDAP protocol error 35 .................................................................................... 293
018-582 Access right fail ................................................................................................ 284 018-736 LDAP protocol error 36 .................................................................................... 293
018-583 Nw server disk error ......................................................................................... 284 018-737 GCP Other Fail................................................................................................. 294
018-584 Nw server access fail ....................................................................................... 284 018-738 GCP XMPP Network Fail ................................................................................. 294
018-585 Netware error in use......................................................................................... 285 018-739 GCP XMPP Network Other Fail ....................................................................... 294
018-586 Netware login fail.............................................................................................. 285 018-740 GCP XMPP Certification Fail ........................................................................... 294
018-587 File duplication fail............................................................................................ 285 018-741 GCP XMPP Other Fail ..................................................................................... 295
018-588 Scan filing policy invalid ................................................................................... 285 018-748 LDAP protocol error 48 .................................................................................... 295
018-589 NEXTNAME.DAT error .................................................................................... 285 018-749 LDAP protocol error 49 .................................................................................... 295
018-590 Same name exists............................................................................................ 286 018-750 LDAP protocol error 50 .................................................................................... 295
018-591 File name suffix limit over................................................................................. 286 018-751 LDAP protocol error 51 .................................................................................... 295
018-592 lock folder create fail ........................................................................................ 286 018-752 LDAP protocol error 52 .................................................................................... 296
018-593 lock folder delete fail ........................................................................................ 286 018-753 LDAP protocol error 53 .................................................................................... 296
018-595 Detected user duplication, in LDAP ................................................................. 286 018-754 LDAP protocol error 54 .................................................................................... 296
018-596 LDAP protocol error 596 .................................................................................. 286 018-764 LDAP protocol error 64 .................................................................................... 296
018-700 Network Stack is not Initialized Fail.................................................................. 287 018-765 LDAP protocol error 65 .................................................................................... 296
018-701 LDAP protocol error 01 .................................................................................... 287 018-766 LDAP protocol error 66 .................................................................................... 296
018-702 LDAP protocol error 02 .................................................................................... 287 018-767 LDAP protocol error 67 .................................................................................... 297
018-703 LDAP protocol error 03 .................................................................................... 287 018-768 LDAP protocol error 68 .................................................................................... 297
018-704 LDAP protocol error 04 .................................................................................... 287 018-769 LDAP protocol error 69 .................................................................................... 297
018-705 LDAP protocol error 05 .................................................................................... 288 018-770 LDAP protocol error 70 .................................................................................... 297
018-706 LDAP protocol error 06 .................................................................................... 288 018-771 LDAP protocol error 71 .................................................................................... 297
018-707 LDAP protocol error 07 .................................................................................... 288 018-780 LDAP protocol error 80 .................................................................................... 297
018-708 LDAP protocol error 08 .................................................................................... 288 018-781 LDAP protocol error 81 .................................................................................... 298
018-709 Active Communication is Unavailable Now Fail ............................................... 288 018-782 LDAP protocol error 82 .................................................................................... 298
018-710 LDAP protocol error 10 .................................................................................... 289 018-783 LDAP protocol error 83 .................................................................................... 298
Ver.1.3 09/2012
2-11
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-12 Ver.1.3
018-784 LDAP protocol error 84..................................................................................... 298 021-524 A registeration conflict has detected. ............................................................... 310
018-785 LDAP protocol error 85..................................................................................... 298 021-525 An unregistration conflict has detected. ........................................................... 310
018-786 LDAP protocol error 86..................................................................................... 299 021-526 A miscellaneous http session error has detected. ........................................... 311
018-787 LDAP protocol error 87..................................................................................... 299 021-527 An invalid message has received. ................................................................... 311
018-788 LDAP protocol error 88..................................................................................... 299 021-528 A communication settings was set as disabled................................................ 311
018-789 LDAP protocol error 89..................................................................................... 299 021-529 Device has already latest firmware. ................................................................. 311
018-790 LDAP protocol error 90..................................................................................... 299 021-530 An internal error has occurred on update server. ............................................ 311
018-791 LDAP protocol error 91..................................................................................... 299 021-531 Service is temporarily unavailable on update svr............................................. 312
018-792 LDAP protocol error 92..................................................................................... 300 021-532 Found an unsupported ROM set...................................................................... 312
018-793 LDAP protocol error 93..................................................................................... 300 021-533 Software Update unoperational by user........................................................... 312
018-794 LDAP protocol error 94..................................................................................... 300 021-534 Found an unsupported submodule. ................................................................. 312
018-795 LDAP protocol error 95..................................................................................... 300 021-535 Found an unsupported peripheral.................................................................... 312
018-796 LDAP protocol error 96..................................................................................... 300 021-536 Device already has a Chain Link file................................................................ 312
018-797 LDAP protocol error 97..................................................................................... 300 021-700 Accessory Failure ............................................................................................ 313
021-701 Accessory Preparing........................................................................................ 313
021-xxx FIP 021-731 EP Accessory - Function Disabled................................................................... 313
021-208 An alert for setting chain-link has been detected. ............................................ 303 021-732 EP Accessory Error732.................................................................................... 313
021-210 USB IC Card Reader connection error............................................................. 303 021-733 EP Accessory Error733.................................................................................... 313
021-211 USB IC Card Reader broken............................................................................ 303 021-750 U Parts Request Fail (EP-SV).......................................................................... 314
021-212 USB IC Card Reader preparing error ............................................................... 303 021-751 Maintenance Request Fail (EP-SV) ................................................................. 314
021-213 Controller Price Table Error.............................................................................. 303 021-770 U Parts Request Fail (EP-DX) ......................................................................... 314
021-214 USB IC Card Reader encryption setting error .................................................. 304 021-771 Maintenance Request Fail (EP-DX)................................................................. 314
021-215 Invalid Accessory Kind Setting ......................................................................... 304 021-772 EPDX Install, Remove Error ............................................................................ 314
021-360 EP Accessory Fail ............................................................................................ 304 021-941 EP - Scan Service Paused By Disable ............................................................ 314
021-361 EP Accessory Kind Config Error ...................................................................... 304 021-942 EP - Scan Service Paused By Color Mode...................................................... 315
021-400 Check Request................................................................................................. 304 021-943 EP - Print Service Paused By Disable ............................................................. 315
021-401 USB IC Card Reader connection error info ...................................................... 304 021-944 EP - Print Service Paused By Color Mode....................................................... 315
021-500 EPAccessoryJobExclusion............................................................................... 305 021-945 EP - Service Paused By Disable...................................................................... 315
021-501 Invalid URL has detected. ................................................................................ 305 021-946 EP - Service Paused By Color Mode ............................................................... 315
021-502 Couldn’t resolve proxy name............................................................................ 305 021-947 Subtractive Accessory Disable (Scan) ............................................................. 315
021-503 Couldn’t resolve host name.............................................................................. 305 021-948 Subtractive Accessory Disable (Print).............................................................. 316
021-504 Couldn’t connect to host/proxy. ........................................................................ 306 021-949 Subtractive Accessory Disable ........................................................................ 316
021-505 Couldn’t establish SSL session. ....................................................................... 306
021-506 An invalid peer certificate has received............................................................ 306 023-xxx FIP
021-507 Proxy unauthorized access. ............................................................................. 306 023-600 Held Down Key Error(UI-Panel) ....................................................................... 317
021-508 A connection to host/proxy has timed out. ....................................................... 306 023-601 Held Down Softkey Error(UI-Panel) ................................................................. 317
021-509 SOAP Fault: An invalid message detected. ..................................................... 307
021-510 SOAP Fault: The MC already unregistered...................................................... 307 024-xxx FIP
021-511 SOAP Fault: The MC already registered (WEP). ............................................. 307 024-340 IOT-ESS Communication Fail 1....................................................................... 319
021-512 SOAP Fault: The MC already registered (EP-SV)............................................ 307 024-341 IOT-ESS Communication Fail 2....................................................................... 319
021-513 SOAP Fault: The MC already registered (EP-DX). .......................................... 308 024-342 IOT-ESS Communication Fail 3....................................................................... 319
021-514 SOAP Fault: The MC already registered (EP-TRESS). ................................... 308 024-343 IOT-ESS Communication Fail 4....................................................................... 319
021-515 SOAP Fault: An invalid product code detected. ............................................... 308 024-345 IOT-ESS Communication Fail 5....................................................................... 319
021-516 SOAP Fault: An invalid serial number detected. .............................................. 308 024-346 IOT-ESS Communication Fail 6....................................................................... 319
021-517 SOAP Fault: The service not responded.......................................................... 308 024-347 IOT-ESS Communication Fail 7....................................................................... 320
021-518 SOAP Fault: An internal error occurred on server............................................ 309 024-348 IOT-ESS Communication Fail 8....................................................................... 320
021-519 SOAP Fault: Service is temporarily unavailable............................................... 309 024-349 IOT-ESS Communication Fail 9....................................................................... 320
021-520 Couldn’t connect to CA..................................................................................... 309 024-350 IOT-ESS Communication Fail 10..................................................................... 320
021-521 A connection to CA has timed out. ................................................................... 309 024-351 IOT-ESS Communication Fail 11..................................................................... 320
021-522 A miscellaneous CA comm error has detected. ............................................... 310 024-352 IOT-ESS Communication Fail 12..................................................................... 321
021-523 An internal error has occurred.......................................................................... 310 024-353 IOT-ESS Communication Fail 13..................................................................... 321
024-354 IOT-ESS Communication Fail 14..................................................................... 321
024-355 IOT-ESS Communication Fail 15 ..................................................................... 321 024-911 Tray2 size mismatch ........................................................................................ 330
024-356 IOT-ESS Communication Fail 16 ..................................................................... 321 024-912 Tray3 size mismatch ........................................................................................ 330
024-357 IOT-ESS Communication Fail 17 ..................................................................... 321 024-913 Tray4 size mismatch ........................................................................................ 330
024-358 IOT-ESS Communication Fail 18 ..................................................................... 322 024-914 Tray6 size mismatch ........................................................................................ 330
024-359 IOT-ESS Communication Fail 19 ..................................................................... 322 024-915 Tray7 size mismatch ........................................................................................ 331
024-360 IOT-ESS Initialization Fail ................................................................................ 322 024-916 Mix Full Stack................................................................................................... 331
024-361 Invalid IOT PaperSizeGroup Info ..................................................................... 322 024-917 Stacker Tray Staple Set Over Count................................................................ 331
024-362 Page Sync Illegal Start..................................................................................... 322 024-919 FaceUP Tray Close.......................................................................................... 331
024-363 Page Sync Illegal Stop ..................................................................................... 322 024-920 Face Down Tray1 Paper FULL ........................................................................ 331
024-364 DMA Transfer Fail ............................................................................................ 323 024-922 Face Down Tray2 Paper FULL ........................................................................ 331
024-365 Overflow on Loop Back Write........................................................................... 323 024-923 Operation Y Toner Empty ................................................................................ 332
024-366 JBIG Library Other Fail .................................................................................... 323 024-924 Operation M Toner Empty................................................................................ 332
024-367 Decompress Other Fail .................................................................................... 323 024-925 Operation C Toner Empty ................................................................................ 332
024-368 PCI Error .......................................................................................................... 323 024-926 Punch DustBox Miss Set.................................................................................. 332
024-370 Marker Code Detection Fail ............................................................................. 324 024-927 OCT Full Stack................................................................................................. 332
024-371 IOT-ESS Communication Fail 21 ..................................................................... 324 024-928 Scratch Sheet Compile (A-Fin) ........................................................................ 333
024-372 IOT-ESS Communication Fail 22 ..................................................................... 324 024-929 Center Tray Full Stack ..................................................................................... 333
024-373 IOT-ESS Communication Fail 23 ..................................................................... 324 024-930 Stacker Tray Full (LargeSize Full).................................................................... 333
024-374 Regi Con PLL Parameter Fail .......................................................................... 324 024-931 Staple Dust Full................................................................................................ 333
024-375 IOT-ESS Communication Fail 24 ..................................................................... 325 024-932 Staple Box Set Fail........................................................................................... 333
024-376 IOT-ESS Communication Fail 25 ..................................................................... 325 024-933 Operation Y Drum End of Life .......................................................................... 333
024-600 Billing Master Counter repair............................................................................ 325 024-934 Paper kind mismatch........................................................................................ 334
024-601 Billing Backup Counter 1 repair........................................................................ 325 024-935 Tray 1 paper mismatch .................................................................................... 334
024-602 Billing Backup Counter 2 repair........................................................................ 325 024-936 Tray 2 paper mismatch .................................................................................... 334
024-603 SWKey Master Counter repair ......................................................................... 325 024-937 Tray 3 paper mismatch .................................................................................... 334
024-604 SWKey Backup Counter 1 repair ..................................................................... 325 024-938 OHP kind mismatch at Tray4 (Not white frame OHP)...................................... 334
024-605 SWKey Backup Counter 2 repair ..................................................................... 326 024-939 OHP kind mismatch (Not white frame OHP) .................................................... 334
024-606 Billing Meter Type Master Counter repaire ...................................................... 326 024-940 Folder Tray Out Of Place ................................................................................. 335
024-607 Billing Meter Type Backup Counter 1 repaire ................................................. 326 024-941 Folder Tray Full Stack ...................................................................................... 335
024-608 Billing Meter Type Backup Counter 2 repaire ................................................. 326 024-942 Booklet sheets counts over .............................................................................. 335
024-609 Billing CountType Master Counter repaire ....................................................... 326 024-943 Booklet Low Staple .......................................................................................... 335
024-610 Billing CountType Backup Counter 1 repaire .................................................. 326 024-945 Booklet Full Stack ............................................................................................ 336
024-611 Billing CountType Backup Counter 2 repaire .................................................. 326 024-946 Tray 1 Out Of Place ......................................................................................... 336
024-612 Modal Break Point Master Counter repaire...................................................... 327 024-947 Tray 2 Out Of Place ......................................................................................... 336
024-613 Modal Break Point Backup Counter 1 repaire.................................................. 327 024-948 Tray 3 Out Of Place ......................................................................................... 336
024-614 Modal Break Point Backup Counter 2 repaire.................................................. 327 024-949 Tray 4 Out Of Place ......................................................................................... 336
024-700 Shortage memory capacity, or no Hard Disk ................................................... 327 024-950 Tray 1 Empty.................................................................................................... 336
024-701 Invalid instruction of face inversion .................................................................. 327 024-951 Tray 2 Empty.................................................................................................... 337
024-702 Paper Jam........................................................................................................ 328 024-952 Tray 3 Empty.................................................................................................... 337
024-703 Booklet Sheets Count Over While Printing Fail................................................ 328 024-953 Tray 4 Empty.................................................................................................... 337
024-704 Denshi-Pen Error When Printing Fails ............................................................. 328 024-954 Tray SMH Empty.............................................................................................. 337
024-705 Force Annotation Template Fail ....................................................................... 328 024-955 Tray 6 Empty.................................................................................................... 337
024-706 Denshi-Pen Print Condition Error..................................................................... 328 024-956 Tray 7 Empty.................................................................................................... 337
024-742 Print Booklet sheets counts over...................................................................... 328 024-957 Interposer Empty.............................................................................................. 338
024-746 Print Request Failure-Paper............................................................................. 329 024-958 SMH size mismatch ......................................................................................... 338
024-747 Print Instruction Fail ......................................................................................... 329 024-959 Tray1 size mismatch ........................................................................................ 338
024-748 Bates Numbering Digit Over ............................................................................ 329 024-960 Tray2 size mismatch ........................................................................................ 338
024-775 Print Booklet sheets counts over(Not field attachment) ................................... 329 024-961 Tray3 size mismatch ........................................................................................ 338
024-900 Upper Tray Out Of Place.................................................................................. 329 024-962 Tray4 size mismatch ........................................................................................ 338
024-910 Tray1 size mismatch ........................................................................................ 330 024-963 Finisher Punch DustBox FULL......................................................................... 339
Ver.1.3 09/2012
2-13
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-14 Ver.1.3
024-965 ATS/APS No Paper (IOTsc detect) .................................................................. 339 026-720 Media full.......................................................................................................... 351
024-966 ATS/APS No Destination Error......................................................................... 339 026-721 Media access fail ............................................................................................. 351
024-967 Different width Mix Paper detect (Stapler job).................................................. 339 026-722 Media format fail .............................................................................................. 351
024-968 Stapler/Punch Batting....................................................................................... 339 026-723 Media access fail ............................................................................................. 352
024-969 Different width Mix Punch................................................................................. 339 026-724 Remote Download file size error ...................................................................... 352
024-970 Tray 6 Out Of Place.......................................................................................... 340 026-725 Remote Download file checksum error ............................................................ 352
024-971 Tray 7 Out Of Place.......................................................................................... 340 026-726 Options inconsistent......................................................................................... 352
024-972 Tray6 size mismatch ........................................................................................ 340 026-727 Media filepath fail ............................................................................................. 352
024-973 Tray7 size mismatch ........................................................................................ 340 026-728 WSD Scan Network Access Fail ...................................................................... 352
024-974 Interposer Tray Size Mismatch......................................................................... 340 026-729 WSD Scan Data Transfer Fail.......................................................................... 353
024-975 Copy Booklet sheets counts over..................................................................... 340 026-730 Can’t Detect Paper Size Of Specified Tray ...................................................... 353
024-976 Finisher Staple Status NG................................................................................ 341 026-731 PJL PIN Number Fail ....................................................................................... 353
024-977 Stapler Feed Ready Fail................................................................................... 341 026-732 PJL Printcount Range Over Fail ...................................................................... 353
024-978 Booklet Stapler NG........................................................................................... 341 026-733 PJL Password Fail ........................................................................................... 353
024-979 Stapler Near Empty .......................................................................................... 341 026-734 Can not change to the PJLDIAG MODE.......................................................... 354
024-980 Finisher Stacker Tray Full ................................................................................ 341 026-735 Authentication Makes Waiting Print Jobs Deleted ........................................... 354
024-981 Finisher TopTray Full ....................................................................................... 342 026-736 Internal Error in HTTP upload .......................................................................... 354
024-982 Stacker Lower Safety warning.......................................................................... 342 026-737 Network Error ................................................................................................... 354
024-983 Booklet Tray Full .............................................................................................. 342 026-738 Browser close during job.................................................................................. 354
024-984 Booklet Low Staple F ....................................................................................... 342
024-985 SMH Stop check............................................................................................... 343 027-xxx FIP
024-987 Envelop Folder Tray Full .................................................................................. 343 027-400 Net Off Line...................................................................................................... 355
024-988 Envelop Folder Tray Set Fail............................................................................ 343 027-442 Duplicat IP address.......................................................................................... 355
024-989 Booklet Low Staple R ....................................................................................... 343 027-443 DNS renewal failure of dynamic....................................................................... 355
024-990 Punch Dust Full ................................................................................................ 343 027-444 Duplicat IP address.......................................................................................... 355
027-445 Illegal IP address ............................................................................................. 356
025-xxx FIP 027-446 Duplicat IP address.......................................................................................... 356
025-596 Diag HDD Mentenance Fail.............................................................................. 345 027-447 Duplicat IP address.......................................................................................... 356
025-597 Diag HDD Initialize Fail .................................................................................... 345 027-452 Duplicat IP address.......................................................................................... 356
027-500 SMTP Server Fail for Mail IO ........................................................................... 357
026-xxx FIP 027-501 POP Server Fail for Mail IO ............................................................................. 357
026-400 Exceed the number of connection of USB Host Fail ........................................ 347 027-502 POP Authentication Fail for Mail IO ................................................................. 357
026-700 LDAP protocol MAX error................................................................................. 347 027-503 POP server communication timeout ................................................................ 357
026-701 Adress Book request overflow.......................................................................... 347 027-504 Response reception is not expected from server............................................. 357
026-702 Adress Book directory service overflow ........................................................... 347 027-513 SMB Scan client has no right to access........................................................... 358
026-703 Abort with Logout ............................................................................................. 347 027-514 Host name solution error in SMB ..................................................................... 358
026-704 DocuWorks Error.............................................................................................. 348 027-515 DNS server un-sets up in SMB ........................................................................ 358
026-705 DocuWorks Short of Memory ........................................................................... 348 027-516 Server connection error in SMB....................................................................... 358
026-706 DocuWorks Print Prohibited ............................................................................. 348 027-518 Login name or a password error in SMB ......................................................... 358
026-707 DocuWorks Unlock Failed ................................................................................ 348 027-519 Scanning picture preservation place error in SMB........................................... 359
026-708 URL data size over........................................................................................... 348 027-520 File name acquisition failure from SMB server ................................................ 359
026-709 URL hdd full...................................................................................................... 348 027-521 File name suffix limit over in SMB.................................................................... 359
026-710 S/MIME unsupported cipher decrypt fail .......................................................... 349 027-522 File creation failure in SMB .............................................................................. 360
026-711 Multi-page file size over.................................................................................... 349 027-523 Lock folder creation failure in SMB .................................................................. 360
026-712 HTTP out job overlap error............................................................................... 349 027-524 Folder creation failure in SMB.......................................................................... 360
026-713 Couldnt detect proxy server automatically. ...................................................... 349 027-525 File delete failure in SMB ................................................................................. 360
026-714 Couldnt connect to Xerox server or proxy. ....................................................... 350 027-526 Lock folder delete failure in SMB ..................................................................... 360
026-715 Connection to Xerox server has timed out. ...................................................... 350 027-527 Folder delete failure in SMB............................................................................. 361
026-716 An invalid state message received from server................................................ 350 027-528 Data write-in failure to SMB server .................................................................. 361
026-717 Invalid network settings were found. ................................................................ 350 027-529 Data read failure from SMB server .................................................................. 361
026-718 PS Print Instruction Fail.................................................................................... 351 027-530 File name duplicate failure in SMB .................................................................. 361
026-719 Internal error in Scan........................................................................................ 351
027-531 SMB scan filing policy injustice ........................................................................ 361 027-726 Ext Srv. Unknown State ................................................................................... 372
027-532 NEXTNAME.DAT file access error in SMB ...................................................... 362 027-727 Ext Srv. Req Invalid Params ............................................................................ 372
027-533 Internal error in SMB Scan............................................................................... 362 027-728 Ext Srv. Req File Exceed ................................................................................. 372
027-543 SMB server name specification error ............................................................... 362 027-730 SMTP mail division error .................................................................................. 372
027-547 SMB Protocol error 4-007 ................................................................................ 362 027-731 Server Limit Err ................................................................................................ 372
027-548 SMB Protocol error 4-008 ................................................................................ 362 027-732 Server Access Err ............................................................................................ 372
027-549 SMB Protocol error 4-009 ................................................................................ 363 027-733 Server SSL Err ................................................................................................. 373
027-564 SMB Protocol error 4-024 ................................................................................ 363 027-734 Server Certificate Err........................................................................................ 373
027-565 SMB Protocol error 4-025 ................................................................................ 364 027-735 Device SSL Config Err ..................................................................................... 373
027-566 SMB Protocol error 4-026 ................................................................................ 364 027-736 Device Certificate Err ....................................................................................... 373
027-569 SMB (TCP/IP)is not started.............................................................................. 364 027-737 Template Server Read ERR ............................................................................ 373
027-572 SMB Protocol error 4-032 ................................................................................ 364 027-739 Invalid Template Server Path........................................................................... 374
027-573 SMB Protocol error 4-033 ................................................................................ 364 027-740 Template Server Login ERR ............................................................................ 374
027-574 SMB Protocol error 4-034 ................................................................................ 364 027-741 Template Server Connect Fail ......................................................................... 374
027-576 SMB Protocol error 4-036 ................................................................................ 365 027-742 HD File System Full ......................................................................................... 374
027-578 SMB Protocol error 4-038 ................................................................................ 365 027-743 Template Server Install ERR............................................................................ 374
027-584 SMB Protocol error 4-044 ................................................................................ 365 027-744 Template Server ADD ERR (DNS Library) ...................................................... 374
027-585 SMB Protocol error 4-045 ................................................................................ 365 027-745 Template Server ADD ERR (DNS address)..................................................... 375
027-586 SMB Protocol error 4-046 ................................................................................ 365 027-746 JobTemplate Pool Server Not Ready............................................................... 375
027-587 SMB Protocol error 4-047 ................................................................................ 366 027-750 Fax document incongruent............................................................................... 375
027-588 SMB Protocol error 4-048 ................................................................................ 366 027-751 Job Template analysis error............................................................................. 375
027-589 SMB Protocol error 4-049 ................................................................................ 366 027-752 Must user un inputting...................................................................................... 375
027-590 SMB Protocol error 4-050 ................................................................................ 366 027-753 Job flow service request disabled .................................................................... 376
027-591 SMB Protocol error 4-051 ................................................................................ 367 027-754 Job flow service File signature setting mismatch ............................................. 376
027-599 SMB Protocol error 4-other .............................................................................. 367 027-760 XJT Command Fail .......................................................................................... 376
027-600 ExtPrint Check Mode Error .............................................................................. 367 027-761 Web Print time out............................................................................................ 376
027-700 Mail address domain err................................................................................... 367 027-762 Illegal Web Print job ticket................................................................................ 376
027-701 Disconnect network cable ................................................................................ 367 027-763 Auditron - Cannot Verify User .......................................................................... 377
027-702 Certificate for addresses, was not found......................................................... 367 027-770 PDL Error ......................................................................................................... 377
027-703 Certificate for addresses, was expired ............................................................. 368 027-771 DFE Disk Full ................................................................................................... 377
027-704 Certificate for addresses, was untrusted.......................................................... 368 027-772 SMTP server error (HELO Command refusal) ................................................. 377
027-705 Certificate for addresses, was revoked ............................................................ 368 027-773 SMTP server communication timeout .............................................................. 377
027-706 Certificate not found ......................................................................................... 368 027-774 SMTP address inaccurate character................................................................ 377
027-707 Certificate expired ............................................................................................ 368 027-775 Too many SMTP address ............................................................................... 378
027-708 Certificate untrusted ......................................................................................... 368 027-776 SMTP server error (EHLO Command refusal) ................................................. 378
027-709 Certificate revoked ........................................................................................... 369 027-777 SMTP server un-supports SMTP-AUTH. ......................................................... 378
027-710 S/MIME mail was disabled ............................................................................... 369 027-778 There is no mode specified by SMTP-AUTH. .................................................. 378
027-711 S/MIME mail sender certificate not found ........................................................ 369 027-779 It attestation-fails by SMTP-AUTH ................................................................... 378
027-712 S/MIME mail sender certificate not valid .......................................................... 369 027-796 Email Not Printed ............................................................................................. 378
027-713 S/MIME mail was altered ................................................................................. 369 027-797 Invalid Output Destination ................................................................................ 378
027-714 S/MIME mail sender impersonation ................................................................. 370 027-910 Manual duplex operation(Back Print from Tray7)............................................. 379
027-715 S/MIME mail certficate not support .................................................................. 370 027-911 Manual duplex(Back Print from Tray6)............................................................. 379
027-716 No-Signed mail receipt was rejected................................................................ 370 027-912 Manual duplex(Back Print from Tray5)............................................................. 379
027-717 No MX Record at the DNS ............................................................................... 370 027-913 Manual duplex(Back Recovery - Front Print) ................................................... 379
027-720 Ext Srv. Host Not Found .................................................................................. 370 027-914 Manual duplex(Back Recovery - Front Print) ................................................... 379
027-721 Ext Srv. Not Found........................................................................................... 371 027-915 Manual duplex(Back Recovery - Front Print) ................................................... 379
027-722 Ext Srv. Timeout Fail........................................................................................ 371 027-916 Manual duplex(Back Recovery - Back Print).................................................... 380
027-723 Ext Srv. Authentication Fail .............................................................................. 371 027-917 Manual duplex(Back Recovery - Back Print).................................................... 380
027-724 Ext Srv. Access Fail ......................................................................................... 371 027-918 Manual duplex(Back Recovery - Back Print).................................................... 380
027-725 Ext Srv. Operation Fail ..................................................................................... 371
Ver.1.3 09/2012
2-15
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-16 Ver.1.3
028-xxx FIP 033-514 Carrier Down Detected .................................................................................... 390
028-910 Wrong Fusing Unit Type Fail............................................................................ 381 033-516 EOR Receive ................................................................................................... 390
028-911 Wrong Fusing Unit Mode Fail........................................................................... 381 033-517 ECM Phase C Flag Timeout ............................................................................ 390
028-912 Fusing Unit Lever Envelope Fail ...................................................................... 381 033-518 Remote cannot receive SUB............................................................................ 390
033-519 PTX has no SEP capability .............................................................................. 391
033-xxx FIP 033-520 Remote cannot receive passward.................................................................... 391
033-310 Fax Charge Function Fail By Multi Channel..................................................... 383 033-521 Transmission Canceled via DTMF ................................................................... 391
033-311 Invalid Addressbook Data are Registered........................................................ 383 033-522 DTMF I/F Timeout............................................................................................ 391
033-312 Controller not respond when system is changing mode................................... 383 033-523 Line 1 not connected........................................................................................ 391
033-313 USB disconnected............................................................................................ 383 033-524 Line 2 not connected........................................................................................ 391
033-314 Controller ROM Fax Card ROM mismatch...................................................... 383 033-525 Line 3 not connected........................................................................................ 392
033-315 USB Fatal Error ................................................................................................ 383 033-526 ECM Error ........................................................................................................ 392
033-316 FAX Device Cont Error..................................................................................... 383 033-527 EOR Send........................................................................................................ 392
033-317 FAX Device Error ............................................................................................. 384 033-528 RTN Send ........................................................................................................ 392
033-318 Image Processing Error.................................................................................... 384 033-529 RTN Receive.................................................................................................... 392
033-319 Fax Control task detects error .......................................................................... 384 033-530 DTMF Illegal Procedure Error ......................................................................... 392
033-320 Controller not respond when system is Booting ............................................... 384 033-531 DTMF Procedure Error .................................................................................... 393
033-321 Fax Card not respond when system is Booting................................................ 384 033-532 Illegal Command Received .............................................................................. 393
033-322 FAX Card I/F timeout........................................................................................ 384 033-533 T.30 Protocol Error........................................................................................... 393
033-323 FAX Card Mini I/F timeout ................................................................................ 385 033-534 Unsupported Function at Remote .................................................................... 393
033-324 USB state change Error ................................................................................... 385 033-535 DCN Receive at Phase B Send ....................................................................... 393
033-325 FAX Card Mini Fatal Error ................................................................................ 385 033-536 Ring Stopped before Fax Device Release....................................................... 393
033-326 Mini Manager Fatal Error.................................................................................. 385 033-537 In and out call conflict ...................................................................................... 394
033-327 FCM no response to stop request .................................................................... 385 033-538 Fax Sending Image Process Error................................................................... 394
033-328 Failed to initialize fax log .................................................................................. 385 033-539 Fax Receiving Image Process Error ................................................................ 394
033-329 Detected fax process failuer............................................................................. 386 033-540 Fax Printing Image Process Error.................................................................... 394
033-330 FoIP Unrecoverable Error ................................................................................ 386 033-541 No destination specified................................................................................... 394
033-331 FoIP Controller Init Fail..................................................................................... 386 033-542 Selected Channel Dial Error ............................................................................ 394
033-332 FoIP Cont not respond when system is Booting .............................................. 386 033-543 Dial Error (Incorrect Dial Data.)........................................................................ 395
033-333 FoIP Cont not respond when system is sleeping ............................................. 386 033-544 Busy tone detect .............................................................................................. 395
033-334 Can not send a message to FoIP CONT.......................................................... 386 033-545 T0 Timeout....................................................................................................... 395
033-335 Illegal fault code notice..................................................................................... 387 033-546 Cannot detect dial tone .................................................................................... 395
033-336 Access to a non-mounted channel ................................................................... 387 033-547 Abort during transmission ................................................................................ 395
033-337 FaxCard mismatch ........................................................................................... 387 033-548 No manual send line ........................................................................................ 395
033-338 Illegal type of FaxBox ....................................................................................... 387 033-549 Fax service disabled ........................................................................................ 396
033-339 faxc2 not respond when system is sleeping..................................................... 387 033-550 cannot diable FAX service ............................................................................... 396
033-363 Fax Card Reset (Reboot) ................................................................................. 387 033-551 Internal I/F Error............................................................................................... 396
033-500 Modem CS-bit Error ......................................................................................... 387 033-552 too many Error lines......................................................................................... 396
033-501 No Appropriate PIX Data.................................................................................. 388 033-553 no mailbox/relay............................................................................................... 396
033-502 Post-message resend exceeded...................................................................... 388 033-554 Wrong Password/Receive Banned .................................................................. 396
033-503 T1 Timeout ....................................................................................................... 388 033-555 incorrect password........................................................................................... 397
033-504 T2 Timeout ....................................................................................................... 388 033-556 Wrong Password/Send Banned....................................................................... 397
033-505 T5 Timeout ....................................................................................................... 388 033-557 Desinations or Sevices Exceeded ................................................................... 397
033-506 DCN Receive.................................................................................................... 389 033-558 remote ID is in black list ................................................................................... 397
033-507 Unable to receive by remote ............................................................................ 389 033-559 no remote ID .................................................................................................... 397
033-508 Destination Polling Error................................................................................... 389 033-560 illegal authentication ID.................................................................................... 397
033-509 DCS/NSS Resend Exceeded ........................................................................... 389 033-561 cannot do TRESS/RCC job.............................................................................. 398
033-510 Fallback Error ................................................................................................... 389 033-562 held RCC job.................................................................................................... 398
033-511 No response after 3rd DTC/NSC...................................................................... 389 033-563 No printable paper size .................................................................................... 398
033-512 Remote has no Relay....................................................................................... 390 033-564 Power Off during transmission......................................................................... 398
033-513 Remote has no Mailbox.................................................................................... 390 033-565 No. of Desinations Exceeded........................................................................... 398
033-566 No destination specified ................................................................................... 398 033-735 Fax Memory Allocate Timeout ......................................................................... 406
033-567 Dial Error (Incorrect Dial Data.)........................................................................ 399 033-736 Internet FAX Off Ramp fail ............................................................................... 407
033-568 FCM watchdog timeout in FAX comm.............................................................. 399 033-737 Fax card job canceled ...................................................................................... 407
033-569 Detected image direction conflict ..................................................................... 399 033-738 JBIG Information fail......................................................................................... 407
033-570 Retry Over(no shutdown notification setting) ................................................... 399 033-740 Fax immediate receive print canceled.............................................................. 407
033-571 Manual send job canceled(FaxReportLogFull) ................................................ 399 033-741 Fax page read open timeout ............................................................................ 407
033-572 FaxReport print job canceled(JobFull occured) ............................................... 399 033-742 Fax page read close timeout............................................................................ 407
033-573 domain regulation check error.......................................................................... 400 033-743 Fax page write open timeout............................................................................ 408
033-574 Access to a non-mounted channel................................................................... 400 033-744 Fax page write close timeout ........................................................................... 408
033-575 Modem Polarity Inversion Detected ................................................................. 400 033-745 Fax data write timeout...................................................................................... 408
033-576 Inaccurate dial data.......................................................................................... 400 033-746 Fax data read timeout ...................................................................................... 408
033-577 Modem Image Under Run................................................................................ 400 033-747 Fax Service don’t start by cross ope ................................................................ 408
033-578 Modem Frame Size Over ................................................................................. 400 033-748 Fax Service illigal sequence............................................................................. 408
033-580 Missing VoIP Gateway ..................................................................................... 400 033-749 Fax card Memory Error .................................................................................... 409
033-581 Access Authentication failure ........................................................................... 401 033-750 Fax format error ............................................................................................... 409
033-582 Mismatched ability............................................................................................ 401 033-751 Activity Report suspended by Printing Inhibition .............................................. 409
033-583 Temporarily unavailable ................................................................................... 401 033-755 Fax printing is canceled by the defect of Fax card........................................... 409
033-584 SIP request timeout.......................................................................................... 401 033-790 EP-DX Call Wait (Not Redial count)................................................................. 409
033-585 SIP request error.............................................................................................. 401 033-791 EP-DX Call Wait (Redial count) ....................................................................... 409
033-586 T38 Protocol Not Ready................................................................................... 402 033-792 EP-DX Call Stop............................................................................................... 410
033-587 T38 Session Error ............................................................................................ 402
033-588 T38 Packet Lost ............................................................................................... 402 034-xxx FIP
033-589 T38 Malformed Packet Received ..................................................................... 402 034-211 Slot1 Board failure............................................................................................ 411
033-590 T38 Send Error................................................................................................. 402 034-212 Slot2 Board failure............................................................................................ 411
033-591 FoIP Max Sessions Over ................................................................................. 402 034-500 Dial Error (Incorrect Dial Data.)........................................................................ 411
033-592 FoIP Internal Timeout....................................................................................... 403 034-501 Selected Channel Dial Error............................................................................. 411
033-593 Canceled By Remote Peer............................................................................... 403 034-502 Fax Internal Must Parameter Error................................................................... 411
033-710 Document does not exist.................................................................................. 403 034-503 Fax Internal High Layer Service Error.............................................................. 411
033-711 Illegal Page inside Document........................................................................... 403 034-504 Fax Stored Memory Exceeded......................................................................... 411
033-712 System Memory exceeded............................................................................... 403 034-505 Fax Work Memory Exceeded........................................................................... 412
033-713 No specified Chain Link ................................................................................... 403 034-506 Unsupported Function at Remote .................................................................... 412
033-714 Scan Error (No specified doc) .......................................................................... 404 034-507 Password Check Error ..................................................................................... 412
033-715 Cannot start job................................................................................................ 404 034-508 Transmission Canceled via DTMF ................................................................... 412
033-716 No specified Mailbox ........................................................................................ 404 034-509 DTMF Illegal Procedure Error .......................................................................... 412
033-717 Incorrect Password .......................................................................................... 404 034-510 DTMF Procedure Error..................................................................................... 412
033-718 No Document in Mailbox .................................................................................. 404 034-511 Unable to Send File at Remote ........................................................................ 413
033-719 Fax job Canceld not recovery job..................................................................... 404 034-512 Detect Endless Loop ........................................................................................ 413
033-720 Document Creation Failed ............................................................................... 404 034-513 Receive Command Error.................................................................................. 413
033-721 Fax Page Creation Failed ................................................................................ 405 034-514 Requested Function Unsupported ................................................................... 413
033-722 Fax immediate send store job canceled........................................................... 405 034-515 Illegal Command Received .............................................................................. 413
033-724 Fax receive memory over flow ......................................................................... 405 034-519 No. of Desinations Exceeded........................................................................... 413
033-725 Insufficient HDD Space .................................................................................... 405 034-520 No. of Sevices Exceeded ................................................................................. 414
033-726 Cannot print 2-Sided ........................................................................................ 405 034-521 Internal I/F Error ............................................................................................... 414
033-727 Cannot rotate image......................................................................................... 405 034-522 No manual send Line ....................................................................................... 414
033-728 Auto print canceled .......................................................................................... 406 034-523 Fax service disabled ........................................................................................ 414
033-730 Fax Service recovery error............................................................................... 406 034-524 Unable to cancel operation .............................................................................. 414
033-731 Inconsistent Instructions................................................................................... 406 034-525 Specified Chainlink not exist ............................................................................ 414
033-732 Print job canceled by forced polling ................................................................. 406 034-526 Chainlink No. out of scope ............................................................................... 414
033-733 Fax document number get error....................................................................... 406 034-527 Dial Control Error ............................................................................................. 415
033-734 Fax Print Suspension ....................................................................................... 406 034-528 Cannot perform manual send........................................................................... 415
Ver.1.3 09/2012
2-17
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-18 Ver.1.3
034-529 No printable paper size .................................................................................... 415 034-748 Specified line cannot be used .......................................................................... 423
034-530 DTMF I/F Timeout ............................................................................................ 415 034-749 Network Conjestion Error ................................................................................. 423
034-550 Downloader Fail ............................................................................................... 415 034-750 Network Error ................................................................................................... 424
034-700 GCPLock-G3DicepBusy-CodecHang............................................................... 415 034-751 Temporary Network Error ................................................................................ 424
034-701 Software Reset................................................................................................. 416 034-752 Destination terminal busy................................................................................. 424
034-702 No destination specified ................................................................................... 416 034-753 Destination not responding .............................................................................. 424
034-703 D Channellink cut from network ....................................................................... 416 034-754 No response from Destination ......................................................................... 424
034-704 ISDN D Channel Data Link Error...................................................................... 416 034-755 Destination rejecting call .................................................................................. 424
034-705 ISDN Layer 1 Stopped-Power on ..................................................................... 416 034-756 Destination Faulty ............................................................................................ 425
034-706 ISDN Layer 1 Stopped-Power off ..................................................................... 416 034-757 Others (Normal, Semi-normal) ......................................................................... 425
034-707 FRMR Received ............................................................................................... 417 034-758 Incorrect Destination Fax Dial No .................................................................... 425
034-708 Illegal Frame Received N(R) ............................................................................ 417 034-759 No Relay Network Route ................................................................................. 425
034-709 Illegal Frame Received..................................................................................... 417 034-760 No Line To Destination .................................................................................... 425
034-710 DL Link Establishment Received...................................................................... 417 034-761 Incorrect Format Destination Fax No. .............................................................. 425
034-711 Waiting for link Timeout.................................................................................... 417 034-762 Facility rejected ................................................................................................ 425
034-712 Internal Error (Interrupt).................................................................................... 417 034-763 Com. Capability disallowed.............................................................................. 426
034-713 Timeout-Transmission canceled ...................................................................... 418 034-764 Com. Capability not configured........................................................................ 426
034-714 Line Disconnected-Timeout T305 .................................................................... 418 034-765 Error by service,feature limit ............................................................................ 426
034-715 Line Disconnected-Timeout 3082..................................................................... 418 034-766 Selected com. not implemented....................................................................... 426
034-716 Connection Timeout (T313).............................................................................. 418 034-767 Selected mode not implemented ..................................................................... 426
034-717 Resume Timeout .............................................................................................. 418 034-768 Restricted Digital Info. Only ............................................................................. 426
034-718 Normal Disconnection ...................................................................................... 418 034-769 Error by service, feature................................................................................... 427
034-719 No free and available lines ............................................................................... 419 034-770 Reply to status query ....................................................................................... 427
034-720 Timeout (60s,T330,309,301,310) ..................................................................... 419 034-771 Access information discarded .......................................................................... 427
034-721 Error (Format, Contents) .................................................................................. 419 034-772 Inter-working connection error ......................................................................... 427
034-722 Suspension Timeout......................................................................................... 419 034-773 Invalid Dial No. Specified ................................................................................. 427
034-723 No Timer Assigned........................................................................................... 419 034-774 Invalid Line Specified ....................................................................................... 427
034-724 Illegal Sequence............................................................................................... 420 034-775 Others (Invalid Message Class) ....................................................................... 428
034-725 L3 Task Internal Error....................................................................................... 420 034-776 Insufficient Required Info. ................................................................................ 428
034-726 HD81501 I/F Buffer Busy ................................................................................. 420 034-777 Undefined Message Type ................................................................................ 428
034-727 No Reply for 3 sec. for 1300Hz ........................................................................ 420 034-778 Incorrect Message or Type .............................................................................. 428
034-728 Invalid Destination ............................................................................................ 420 034-779 No information, or not defined.......................................................................... 428
034-729 Line cut, In-Channel PB Send .......................................................................... 420 034-780 Invalid Information............................................................................................ 428
034-730 In and out call conflict....................................................................................... 420 034-781 Call Status, Message Mismatch....................................................................... 428
034-731 Fax Network Cut (Setup Error)......................................................................... 421 034-782 Error cleared due to timeout ............................................................................ 428
034-732 Fax Network Cut due to Timeout...................................................................... 421 034-783 Other Errors (Operation, etc) ........................................................................... 429
034-733 Incorrect Sequence,Call Status........................................................................ 421 034-784 Destination No. Changed................................................................................. 429
034-734 HI Task Internal Error ....................................................................................... 421 034-785 Incompatible destination .................................................................................. 429
034-735 Connect only to ISDN D Channel..................................................................... 421 034-786 Call identity not in use...................................................................................... 429
034-736 Wrong notice from fax network......................................................................... 421 034-787 Call identity in use............................................................................................ 429
034-737 Incoming call response error ............................................................................ 422 034-788 Show other causes .......................................................................................... 429
034-738 Layer 1 Start Up Error ...................................................................................... 422 034-789 G4 Presentation Illegal Event .......................................................................... 430
034-739 Layer 1 not synchronized ................................................................................. 422 034-790 Line 0 (Ext) not connected ............................................................................... 430
034-740 Transmission of Frame Error............................................................................ 422 034-791 Line 1 not connected........................................................................................ 430
034-741 Unable to Send Frame ..................................................................................... 422 034-792 Line 2 not connected........................................................................................ 430
034-742 Frame Send Underrun Detected ...................................................................... 422 034-793 Line 3 not connected........................................................................................ 430
034-743 Abnormal frame-sending DMA ......................................................................... 422 034-794 Line 4 not connected........................................................................................ 430
034-744 Unacceptable Channel ..................................................................................... 423 034-795 Line 5 not connected........................................................................................ 430
034-745 Outgoing call to channel set ............................................................................. 423 034-796 Dial Error (Incorrect Fax No. 2) ........................................................................ 431
034-746 No usable lines................................................................................................. 423 034-797 Communication Parameter Error ..................................................................... 431
034-747 Switching equipment congestion...................................................................... 423 034-798 Data Parameter Error....................................................................................... 431
034-799 Auto Dial without dial data................................................................................ 431 035-746 Busy-Cannot detect dial tone ........................................................................... 441
035-747 Abort while dialing ............................................................................................ 442
035-xxx FIP 035-748 Abort during transmission ................................................................................ 442
035-550 Downloader Fail ............................................................................................... 433 035-749 No reply from remote station............................................................................ 442
035-700 Modem faulty.................................................................................................... 433 035-750 Power Off during transmission ......................................................................... 442
035-701 T1 Transmission Timeout................................................................................. 433 035-751 Doc. send operation canceled.......................................................................... 443
035-702 Destination Receive Rejected .......................................................................... 433 035-752 No. of Job Restriction Error.............................................................................. 443
035-703 DCN Receive at Phase B Send ....................................................................... 433 035-753 Fax Memory Full .............................................................................................. 443
035-704 Destination Polling Error .................................................................................. 433 035-754 File management memory full.......................................................................... 443
035-705 DCS/NSS Resend Exceeded........................................................................... 434 035-755 File Add Page Error.......................................................................................... 443
035-706 Fallback Error................................................................................................... 434 035-756 Cannot add page.............................................................................................. 443
035-707 Wrong Password/Receive Banned .................................................................. 434 035-757 No Receive Page ............................................................................................. 444
035-708 Post-message resend exceeded...................................................................... 434 035-758 No specified file or page................................................................................... 444
035-709 RTN Receive.................................................................................................... 435 035-759 No specified job................................................................................................ 444
035-710 PIN Receive ..................................................................................................... 435 035-760 File common processing error.......................................................................... 444
035-711 DCN Receive at Phase D................................................................................. 435 035-761 File other processing error ............................................................................... 444
035-712 No response after 3 NSC ................................................................................. 435 035-762 Line cut during ISDN ........................................................................................ 444
035-713 T2 timeout after sending FTT........................................................................... 435
035-714 DCN Received after NSC/DTC ........................................................................ 435 036-xxx FIP
035-715 Wrong Password-Polling Error......................................................................... 436 036-500 Illegal PDRP Parameter ................................................................................... 447
035-716 No past message-T2 Timeout.......................................................................... 436 036-501 Illegal RDPBP Parameter................................................................................. 447
035-717 RTN Send ........................................................................................................ 436 036-502 Illegal RDPBN Parameter ................................................................................ 447
035-718 Receive T1 Timeout ......................................................................................... 436 036-503 Illegal RDCLP Parameter................................................................................. 447
035-719 Busy tone detected at Phase-B........................................................................ 436 036-504 Illegal RDGR Parameter .................................................................................. 447
035-720 Unable to receive by remote ............................................................................ 436 036-505 Undefined response ......................................................................................... 447
035-721 DCN Received at Phase B............................................................................... 437 036-506 Not negotiable .................................................................................................. 447
035-722 Wrong frame length of 300bps......................................................................... 437 036-507 RDPBP Receive at full capacity ....................................................................... 448
035-723 No CD after receiving flag ................................................................................ 437 036-508 RDPBN Receive Terminal Error....................................................................... 448
035-724 DCN Receive after sending FTT ...................................................................... 437 036-509 RDPBN Receive Others................................................................................... 448
035-725 Remote has no Mailbox/Relay ......................................................................... 437 036-510 RDGR Receive................................................................................................. 448
035-726 PhaseC cannot receive-10 secs ...................................................................... 438 036-511 Illegal procedure 1551...................................................................................... 448
035-727 50% Error during G3 Receive .......................................................................... 438 036-512 Illegal CDS Parameter ..................................................................................... 448
035-728 C EOL cannot receive in 10 sec....................................................................... 438 036-513 Illegal CDC Parameter ..................................................................................... 449
035-729 Carrier Down Detected..................................................................................... 438 036-514 Illegal CDE Parameter ..................................................................................... 449
035-730 No CS with Phase-C High Speed .................................................................... 438 036-515 Illegal CDD Parameter ..................................................................................... 449
035-731 Fax V.8 Error.................................................................................................... 439 036-516 Illegal CDR Parameter ..................................................................................... 449
035-732 Fax V.34 PCH CD Off ...................................................................................... 439 036-517 Illegal CDPB Parameter ................................................................................... 449
035-733 Fax V.34 C/PCH CS None ............................................................................... 439 036-518 Illegal CDCL Parameter ................................................................................... 449
035-734 Polling ERR at Remote Step V8 ...................................................................... 439 036-519 Undefined Command ....................................................................................... 449
035-735 No Doc. in Polling Box Step V8........................................................................ 439 036-520 Not Negotiable CDS Receive........................................................................... 450
035-736 No reply DCN after sending CTC..................................................................... 439 036-521 Not Negotiable CDC Receive........................................................................... 450
035-737 No reply DCN after sending EOR .................................................................... 440 036-522 CDD Receive Terminal Error ........................................................................... 450
035-738 No reply DCN after sending RR ....................................................................... 440 036-523 Other than above CDD receive ........................................................................ 450
035-739 Fax T5 Timeout ................................................................................................ 440 036-524 CDR Receive Terminal Error ........................................................................... 450
035-740 Sending stopped after EOR Send.................................................................... 440 036-525 Other than above CDR receive ........................................................................ 450
035-741 ECM Phase C Flag Timeout ............................................................................ 440 036-526 Illegal CDUI (Normal Doc.)............................................................................... 451
035-742 EOR Send or Receive...................................................................................... 441 036-527 Illegal CDUI (Operator Doc.) ............................................................................ 451
035-743 Remote cannot receive SUB............................................................................ 441 036-528 Illegal CDUI (Control Doc.)............................................................................... 451
035-744 Remote cannot receive password.................................................................... 441 036-529 Illegal CDUI (Monitor Doc.) .............................................................................. 451
035-745 PTX has no SEP capability .............................................................................. 441 036-530 CDSReceive-Illegal Document......................................................................... 451
Ver.1.3 09/2012
2-19
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-20 Ver.1.3
036-531 DMA channel 1 illegal closing .......................................................................... 451 036-738 DT Packet P(S ), P(R ) Error............................................................................ 460
036-532 DMA channel 2 illegal closing .......................................................................... 452 036-739 RR, RNR Packet P(S) Error ............................................................................. 460
036-533 Cannot convert resources ................................................................................ 452 036-740 Busy Timeout ................................................................................................... 460
036-534 Decode Error in Data Convert .......................................................................... 452 036-741 SI received in transmission .............................................................................. 460
036-535 White Line Transfer Error (Compress) ............................................................. 452 036-742 SF received in transmission............................................................................. 460
036-536 White Line Transfer Error (Decomp) ................................................................ 452 036-743 DT Packet D Bit Error ...................................................................................... 461
036-537 No RTC during data convert............................................................................. 452 036-744 G4 Wait for Reply Timeout............................................................................... 461
036-538 Doc. descriptor analysis error........................................................................... 453 036-745 G4 CN Wait Timeout........................................................................................ 461
036-539 Page Descriptor Analysis Error ........................................................................ 453 036-746 G4 Data Link Disconnect Notice Timeout ........................................................ 461
036-540 Text Unit Analysis Error.................................................................................... 453 036-747 Fast select response received ......................................................................... 461
036-541 Page boundary without TU............................................................................... 453 036-748 Receive remote charge request....................................................................... 461
036-542 Relay Broadcast error in G4............................................................................. 453 036-749 Abnormal LCGN............................................................................................... 462
036-550 Downloader Fail ............................................................................................... 453 036-750 Illegal procedure 1301 ..................................................................................... 462
036-700 G4 Communication Error.................................................................................. 454 036-751 Illegal TCA Parameter...................................................................................... 462
036-701 Receiving variable N(R) error........................................................................... 454 036-752 Illegal TCR Parameter ..................................................................................... 462
036-702 Info frame size exceeded (NI) .......................................................................... 454 036-753 Illegal TCC Parameter ..................................................................................... 462
036-703 Monitor/Unnumbered frame error..................................................................... 454 036-754 Illegal TBR Parameter...................................................................................... 462
036-704 Undefined Command/Response 1104 ............................................................. 454 036-755 Illegal TDT Parameter...................................................................................... 462
036-705 N2 timeout of Receive Timer............................................................................ 454 036-756 Undefined transport block ................................................................................ 463
036-706 SABM Wait Timeout in G4 ............................................................................... 454 036-757 TCA Wait Timeout............................................................................................ 463
036-707 UA wait Timeout in G4 ..................................................................................... 455 036-758 TCR Wait Timeout ........................................................................................... 463
036-708 Cannot establish link in G4............................................................................... 455 036-759 TCC Wait Timeout ........................................................................................... 463
036-709 DISC receive before link close ......................................................................... 455 036-760 TBR Wait Timeout............................................................................................ 463
036-710 FRMR Receive (Z=1) ....................................................................................... 455 036-761 TDT block size error......................................................................................... 463
036-711 FRMR Receive (Y=1) ....................................................................................... 455 036-762 G4 NetWork Disconnect Notice Timeout ......................................................... 464
036-712 FRMR received (Z=1) W=1 .............................................................................. 455 036-763 Illegal procedure 1401 ..................................................................................... 464
036-713 FRMR Receive (W=1) ...................................................................................... 456 036-764 Illegal CSS Parameter ..................................................................................... 464
036-714 Global Address Receive................................................................................... 456 036-765 Illegal CSE Parameter ..................................................................................... 464
036-715 Line Open Timeout in G4 ................................................................................. 456 036-766 Illegal CSA Parameter ..................................................................................... 464
036-716 Wrong LSI Send (Busy Timeout)...................................................................... 456 036-767 Illegal CSUI Parameter .................................................................................... 464
036-717 Abnormal LSI operation.................................................................................... 456 036-768 Illegal CSCC Parameter................................................................................... 465
036-718 Disconnection Notice Timeout.......................................................................... 456 036-769 Illegal RSSP Parameter ................................................................................... 465
036-719 C Line On but I Line Off.................................................................................... 457 036-770 Illegal RSSN Parameter ................................................................................... 465
036-720 C Line Off but I Line On.................................................................................... 457 036-771 Illegal RSEP Parameter ................................................................................... 465
036-721 I Line Off during Transmission ......................................................................... 457 036-772 Illegal RSAP Parameter ................................................................................... 465
036-722 Call cut during flag detect................................................................................. 457 036-773 Illegal RSUI Parameter .................................................................................... 465
036-723 Call cut while awaiting UA ................................................................................ 457 036-774 Illegal RSCCP Parameter ................................................................................ 465
036-724 Call cut while awaiting SABM........................................................................... 457 036-775 Undefined command/response 1413 ............................................................... 466
036-725 Disc received before session ........................................................................... 457 036-776 RSSN Receive ................................................................................................. 466
036-726 Illegal header received ..................................................................................... 458 036-777 G4 Line Disconnect Notice Timeout ................................................................ 466
036-727 Illegal parameter of CC packet......................................................................... 458 036-778 CSA received (wrong terminal) ........................................................................ 466
036-728 Illegal parameter of CN packet......................................................................... 458 036-779 CSA Receive (Others) ..................................................................................... 466
036-729 Illegal parameter of DT packet ......................................................................... 458 036-780 CSS Wait Timeout ........................................................................................... 466
036-730 Illegal parameter of RI packet .......................................................................... 458 036-781 RSSP Wait Timeout ......................................................................................... 467
036-731 Illegal parameter of IT packet........................................................................... 459 036-782 RSAP Wait Timeout ......................................................................................... 467
036-732 Illegal parameter of CI packet .......................................................................... 459 036-783 RSEP Wait Timeout ......................................................................................... 467
036-733 Illegal parameter of CF packet ......................................................................... 459 036-784 RSCCP Wait Timeout ...................................................................................... 467
036-734 Undefined Packet Received ............................................................................. 459 036-785 CSUI/RSUI Wait Timeout................................................................................. 467
036-735 CC Wait Timeout .............................................................................................. 459 036-786 Incorrect Password (RSSN) ............................................................................. 467
036-736 CF Wait Timeout .............................................................................................. 459 036-787 Wrong Password-Polling Error for Remote ...................................................... 468
036-737 CI received before G4 session ......................................................................... 460 036-788 Poll Send Error at Remote ............................................................................... 468
036-789 No Password for RSSP Receive...................................................................... 468 078-941 2000A3-HCF size mismatch ............................................................................ 491
036-790 Polling rejected by remote................................................................................ 468 078-942 4000A3HCF lower tray paper misset ............................................................... 491
036-791 Set Password-RSSP Received ........................................................................ 468 078-943 4000A3HCF lower tray size mismatch ............................................................. 491
036-792 CSE Received after RSSP Send ..................................................................... 468
036-793 Select communication error ............................................................................. 468 093-xxx FIP
036-794 Line cut during ISDN mode .............................................................................. 469 093-434 Drum/Toner Cartridge K Near Empty............................................................... 493
036-795 Canceled by remote station ............................................................................. 469 093-435 Drum/Toner Cartridge Quality Empty............................................................... 493
036-796 Sent without multiple sets ................................................................................ 469 093-940 Toner Y CRUM Comm Fail .............................................................................. 493
036-797 Illegal procedure 1501...................................................................................... 469 102-xxx FIP
036-798 Illegal RDEP Parameter ................................................................................... 469
102-311 USB Dongle Access Fail .................................................................................. 495
036-799 Illegal RDDP Parameter................................................................................... 469 102-312 USB Dongle Illegal MAC Address Fail ............................................................. 495
041-xxx FIP 102-313 USB Dongle Illegal IOT Speed Key Fail........................................................... 495
041-500 Write to IOT-ROM error detection (During DLD method)................................. 471 102-314 USB Dongle IOT Speed Setting Fail ................................................................ 495
041-501 Write to IOT-NVM-ROM error detection (During DLD method)........................ 471 102-315 USB Dongle SW Key Setting Fail .................................................................... 495
102-316 USB Dongle Supply Setting Setting Fail .......................................................... 495
048-xxx FIP 102-317 USB Dongle Page Pack Setting Fail ................................................................ 496
048-500 IF-Module ROM Write Error ............................................................................. 473 102-318 USB Dongle Country Code Setting Fail ........................................................... 496
102-319 USB Dongle NVM List Setting Fail................................................................... 496
049-xxx FIP 102-356 EWS Soft Fail................................................................................................... 496
049-500 HCS1 ROM Write Error.................................................................................... 475 102-380 MF UI cont Soft Fatal error............................................................................... 496
049-700 Out tray changed from stacker1....................................................................... 475 102-381 Data Link Layer Error (UI-Panel)...................................................................... 497
049-950 HCS1 MIX SIZE STACK Fail ........................................................................... 475 102-382 Application Layer Command Error (UI-Panel).................................................. 497
049-973 Stacker Extraction button was pushed............................................................. 475
103-xxx FIP
062-xxx FIP 103-310 Hybrid Water Mark Not Exist............................................................................ 499
062-394 Cont PWBA Memory Fail ................................................................................. 477 103-311 Hybrid Water Mark Setting Mismatch............................................................... 499
062-500 Write to IISS-ROM error detection (During DLD method) ................................ 477 103-312 Hybrid Water Mark Not Exist (Back Side) ........................................................ 499
062-790 Possible Prohibited Originals ........................................................................... 477 103-313 SW Option Fail (IISS Mem for HWM Not Exist) ............................................... 499
063-xxx FIP 112-xxx FIP
063-500 Write to IISS-Extension-ROM error detection (During DLD method) ............... 479 112-700 Punch Dust Near Full ....................................................................................... 501
071-xxx FIP 116-xxx FIP
071-940 Tray#1 LiftUp NG ............................................................................................. 481 116-210 MediaReader Faital Error................................................................................. 503
072-xxx FIP 116-211 MediaReader Cable No Joint ........................................................................... 503
116-212 MediaLib SW Logic Fail ................................................................................... 503
072-940 Tray#2/TTM#2 LiftUp NG................................................................................. 483
116-220 Downloader Initialization Fail ........................................................................... 503
073-xxx FIP 116-310 ESS Font ROM DIMM #2 Check Fail............................................................... 503
073-940 Tray#3/TTM#3 LiftUp NG................................................................................. 485 116-311 ESS Font ROM DIMM #3 Check Fail............................................................... 503
116-312 HDD Encrypt Key Fail ...................................................................................... 503
074-xxx FIP 116-313 HDD Encrypt Set Up Fail ................................................................................. 504
074-940 Tray#4 LiftUp NG ............................................................................................. 487 116-314 Ethernet Address Fail....................................................................................... 504
116-315 ESS RAM DIMM #1 W/R Check Fail ............................................................... 504
077-xxx FIP
116-316 ESS RAM DIMM #2 W/R Check Fail ............................................................... 504
077-911 Paper size mismatch, job contniue .................................................................. 489
116-317 Standard ROM DIMM Check Fail..................................................................... 504
077-967 Paper kind mismatch (APS job) ....................................................................... 489
116-318 Op. ROM DIMM Check Fail ............................................................................. 504
077-968 Paper kind mismatch, job contniue .................................................................. 489
116-319 Mismatch Cont ROM and Panel config ............................................................ 505
078-xxx FIP 116-320 STREAMZ Soft Fatal error ............................................................................... 505
078-500 Write to HCF-ROM error detection (During DLD method) ............................... 491 116-321 System Soft Fatal error .................................................................................... 505
078-940 2000A3-HCF paper misset............................................................................... 491 116-322 WebDAV S/W Fail............................................................................................ 505
Ver.1.3 09/2012
2-21
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-22 Ver.1.3
116-323 ESS NVRAM W/R Check Fail .......................................................................... 505 116-379 MCC Soft Fail................................................................................................... 514
116-324 Exception Fail................................................................................................... 505 116-380 ESS Font ROM DIMM #1 Check Fail............................................................... 515
116-325 ESS Fan Fail .................................................................................................... 506 116-381 ABL Initialize Fail ............................................................................................. 515
116-328 L2 Cache Fail ................................................................................................... 506 116-382 ABL Phisycal Initialize Fail ............................................................................... 515
116-329 Serial IF Soft Fail.............................................................................................. 506 116-383 PIT Lib Failure.................................................................................................. 515
116-330 HDD File System Fail ....................................................................................... 506 116-384 DCS Software Fail ........................................................................................... 515
116-331 Invalid Log Info ................................................................................................. 506 116-385 IDC Software Fail............................................................................................. 516
116-332 ESS Standard ROM Error ................................................................................ 506 116-386 Incorrect USB port used for FAX ..................................................................... 516
116-333 LocalTalk Soft Fail............................................................................................ 507 116-387 MRC HW Fatal Error........................................................................................ 516
116-334 ESS NVRAM Data Compare Fail ..................................................................... 507 116-388 No HD that Should Be...................................................................................... 516
116-336 Redirector HD Fail............................................................................................ 507 116-389 No Add-On RAM that Should Be ..................................................................... 516
116-337 SNTP S/W Fail ................................................................................................. 507 116-390 Standard ROM and NVM Version Mismatch ................................................... 516
116-338 JBA fatal error .................................................................................................. 507 116-391 Illegal code (country/territory/size group) ......................................................... 517
116-339 JBA No HD ....................................................................................................... 507 116-392 Machine Code Check Fail ................................................................................ 517
116-340 Memory Not Enough ........................................................................................ 508 116-393 AAA Manager S/W Fail .................................................................................... 517
116-341 ROM VER Incorrect.......................................................................................... 508 116-394 AAA Manager detect illegal setting Auth. & Acct. ............................................ 517
116-342 SESAMi Manager Fail ...................................................................................... 508 116-395 USB Soft Fail ................................................................................................... 518
116-343 Main PWBA IC Fail........................................................................................... 508 116-396 FIPS140 Self-Test Fail..................................................................................... 518
116-345 TokenRing Board Fail....................................................................................... 508 116-397 AAAmgr illegal setting area coverage threshold. ............................................. 518
116-346 Formatter Fail ................................................................................................... 509 116-399 MUnder initialization for 10 minutes ................................................................. 518
116-347 LocaTalk Board Fail ......................................................................................... 509 116-700 Image Extension Kit Insufficient Memory ......................................................... 518
116-348 Redirecter Fail .................................................................................................. 509 116-701 Out of Memory-Duplex Fail .............................................................................. 519
116-349 SIF Fail to Call Pflite......................................................................................... 509 116-702 Print with Substitute Font ................................................................................. 519
116-350 AppleTalk Soft Fail ........................................................................................... 509 116-703 PostScript LANG Interprete ERR..................................................................... 519
116-351 EtherTalk Soft Fail............................................................................................ 509 116-704 MediaReaderMedia No Insert(No Job) ............................................................ 519
116-352 NetWare Soft Fail ............................................................................................. 510 116-705 MediaReader Format Error(No Job) ................................................................ 519
116-353 HDD Phisycal Fail ............................................................................................ 510 116-706 MediaReader:File Attribute Read Error(No Job) .............................................. 519
116-354 HDD Product Fail ............................................................................................. 510 116-707 MediaReader:Image File Read Error(No Job) ................................................. 519
116-355 Agent Soft Fail.................................................................................................. 510 116-708 MediaReader:File Attribute Read Error(In Job) ............................................... 520
116-356 HDD Format Fail .............................................................................................. 510 116-709 MediaReader:Image File Read Error(In Job) ................................................... 520
116-357 PostScript Error ................................................................................................ 511 116-710 HP-GL/2 Memory Overflow .............................................................................. 520
116-358 Salutation Soft Fail ........................................................................................... 511 116-711 PLW Size/orientation mismatch ....................................................................... 520
116-359 PLW Soft Fail ................................................................................................... 511 116-712 Out of Area-Form REGI ERR........................................................................... 520
116-360 SMB Soft Fail ................................................................................................... 511 116-713 Job divided by HDD Full .................................................................................. 520
116-361 Spool Fatal HDD .............................................................................................. 511 116-714 HP-GL/2 Command ERR ................................................................................. 520
116-362 SSDP Soft Fail ................................................................................................. 511 116-715 Max Form to PLW Registered.......................................................................... 521
116-363 BMLinkS/Print Service Soft Fail ....................................................................... 512 116-716 MediaReader File Not Exist ............................................................................. 521
116-364 Timer Fail ......................................................................................................... 512 116-717 MediaLib:Not Excecute of New Request ......................................................... 521
116-365 Spool Fatal ....................................................................................................... 512 116-718 Selected PLW Form Not Registered................................................................ 521
116-366 Report Gen. Soft Fail........................................................................................ 512 116-719 XPIF Parameter Cancelled .............................................................................. 521
116-367 Parallel IF Soft Fail ........................................................................................... 512 116-720 PCL Memory Low,Page Simplified .................................................................. 521
116-368 Dump Print Fail................................................................................................. 512 116-725 HDD full for Image Log .................................................................................... 521
116-370 XJCL Fail.......................................................................................................... 513 116-737 Out of Area-Data REGI ERR ........................................................................... 522
116-371 PCL Decomp S/W Fail ..................................................................................... 513 116-738 Size/orientation mismatch................................................................................ 522
116-372 P-Formatter Fail ............................................................................................... 513 116-739 Out of Disk Area-Form/Logo REGI ERR.......................................................... 522
116-373 Dynamic DNS Soft Fail..................................................................................... 513 116-740 Arithmetic Error ................................................................................................ 522
116-374 Auto Switch Fail................................................................................................ 513 116-741 Max Form to Not PLW Registered ................................................................... 522
116-375 I-Formatter Fail................................................................................................. 514 116-742 Max Logo Registered....................................................................................... 522
116-376 Port 9100 Software Fail.................................................................................... 514 116-743 Out of Buffer Area-Form/Logo REGI ERR ....................................................... 523
116-377 Video DMA Fail ................................................................................................ 514 116-745 ART Command ERR........................................................................................ 523
116-378 MCR Soft Fail ................................................................................................... 514 116-746 Selected Form Not Registered......................................................................... 523
116-747 Invalid Page Margin ......................................................................................... 523 121-312 IC Card Auditron Accessory Fail ...................................................................... 535
116-748 Page without Image Draw Data ....................................................................... 523 121-313 IC Card Auditron Software-key Fail.................................................................. 535
116-749 PostScript Font error ........................................................................................ 523 121-314 Customize User Prompts Fail .......................................................................... 535
116-751 Booklet Aborted by HDD Fail ........................................................................... 524 121-315 EP crypt setting Fail. ........................................................................................ 536
116-752 Print job ticket description warning................................................................... 524 121-316 EP Accessory conflicts with SecureAccess ..................................................... 536
116-771 Invalid JBIG Param DL Fixed........................................................................... 524 121-317 Continuous JOB setting missmatch of EPLyzer............................................... 536
116-772 Invalid JBIG Param D Fixed............................................................................. 524 121-318 Auth/Accout Settings Is Not Supported............................................................ 536
116-773 Invalid JBIG Param P Fixed ............................................................................. 524 121-319 Fax Send Charging and Internet FAX Setting Confliction ................................ 536
116-774 Invalid JBIG Param YD Fixed .......................................................................... 524 121-320 EP-SV Setting information conflict fail.............................................................. 537
116-775 Invalid JBIG Param L0 Fixed ........................................................................... 524 121-321 EP-DX Setting information conflict fail. ............................................................ 537
116-776 Invalid JBIG Param MX Fixed .......................................................................... 525 121-322 Controller Price Table Error ............................................................................. 537
116-777 Invalid JBIG Param MY Fixed .......................................................................... 525 121-323 Web EP Software Fail ...................................................................................... 537
116-778 Invalid JBIG Par VLENGTH Fixed ................................................................... 525 121-324 Fax Send Charging And Scan Setting Confliction............................................ 538
116-780 Attached Document Error................................................................................. 525 121-333 EPSV-EP M/C Communication Fail ................................................................. 538
116-790 Stapling Canceled ............................................................................................ 525 121-334 EPSV Login Fail ............................................................................................... 538
121-335 EPSV Wake Up Answer Fail ............................................................................ 539
117-xxx FIP 121-336 Unknown EP Accessory................................................................................... 539
117-310 WSD Scan S/W Fail ......................................................................................... 527 121-337 EP Accessory Self Diag Fail ............................................................................ 539
117-311 Wrong insertion of security enhancing kit ........................................................ 527 121-338 EPSV Answer Time Out................................................................................... 539
117-312 Device Self Test Error ...................................................................................... 527 121-339 Price Table Error .............................................................................................. 539
117-316 Contract Manager Software Fail ...................................................................... 527 121-340 EP Accessory Miss Match................................................................................ 540
117-317 Contract Manager PPP_contract Finishing Fail ............................................... 527 121-350 EPSV Logic Fail ............................................................................................... 540
117-318 Contract Manager PPP DC Command Fail...................................................... 527 121-370 EP-DX - unexpected error................................................................................ 540
117-319 SD Card Program or Font Data Access Fail .................................................... 528
117-320 SD Card HW Fail.............................................................................................. 528 123-xxx FIP
117-321 SD Card Invalid Type Fail ................................................................................ 528 123-207 Comm Manager Target Fail (UI-Panel)............................................................ 541
117-322 SD Card Encrypt Fail ....................................................................................... 528 123-209 EVM Returns Wrong Value (UI-Panel)............................................................. 541
117-323 SD Card File Access Fail ................................................................................. 528 123-310 Send Queue Full (UI-Panel)............................................................................. 541
117-324 SD Card Other Product Fail ............................................................................. 529 123-311 Receive Queue Full (UI-Panel) ........................................................................ 541
117-325 Contract Manager RTC Hardware Fail............................................................. 529 123-312 Diag mode change Fail (Punch unit type set) .................................................. 541
117-326 ESS NVRAM SW Access Fail.......................................................................... 529 123-317 Receive Message Queue Full (UI-Panel)......................................................... 541
117-327 ESS NVRAM (SD Card) HW Access Fail ........................................................ 529 123-318 Receive Finish Queue Full (UI-Panel).............................................................. 541
117-328 Detect invalid combination of function for image log Fail ................................. 529 123-320 NVM initialized for FCW composition............................................................... 542
117-329 SD Card Not Found Fail................................................................................... 530 123-322 Target Fail (UI-Panel)....................................................................................... 542
117-330 XBDS Soft Fail ................................................................................................. 530 123-323 Address Fail (UI-Panel).................................................................................... 542
117-331 Uninitialize used HDD ...................................................................................... 530 123-325 Object Creation Fail (UI-Panel) ........................................................................ 542
117-332 Uninitialize used NVM ...................................................................................... 530 123-326 Memory Overflow (UI-Panel)............................................................................ 542
117-333 Uninitialize used SD ......................................................................................... 530 123-327 Button Overflow (UI-Panel) .............................................................................. 542
117-334 BMLinkS Manager Soft Fail ............................................................................. 531 123-328 UI Internal Fail with Out of Area ....................................................................... 543
117-335 Invalid NVM of Convert Fail ............................................................................. 531 123-329 UI Internal Fail with Invalid Coordinates........................................................... 543
117-336 PCI Option No Support Device Fail.................................................................. 531 123-332 I/F Fail (Invalid Parameter CP)......................................................................... 543
117-337 PCIEX Option No Support Device Fail............................................................. 531 123-333 I/F Fail (Impossible Communication)................................................................ 543
117-338 SD Card Connection Fail ................................................................................. 531 123-337 Frame Data Error with Invalid Data Type......................................................... 543
123-341 Event Queue Full (UI-Panel) ............................................................................ 543
118-xxx FIP 123-342 Event Queue Empty (UI-Panel)........................................................................ 544
118-310 IPSEC Intenal Fail............................................................................................ 533 123-343 Invalid Class (UI-Panel) ................................................................................... 544
118-311 GCP Soft Fatal Error ........................................................................................ 533 123-344 Invalid Type (UI-Panel) .................................................................................... 544
121-xxx FIP 123-345 Timer Queue Full (UI-Panel) ............................................................................ 544
121-310 EPSV-Accessory Communication Fail ............................................................. 535 123-346 Invalid Timer Number (UI-Panel) ..................................................................... 544
121-311 IC Card Auditron Passwd Fail .......................................................................... 535 123-350 One Touch Key Fail (MCW) ............................................................................. 544
Ver.1.3 09/2012
2-23
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-24 Ver.1.3
123-352 Sys EEPROM Read Error(UI-Panel)................................................................ 544 124-318 DC132 07......................................................................................................... 552
123-353 UI Cable Connect Error(UI-Panel).................................................................... 545 124-319 DC132 08......................................................................................................... 552
123-354 Decrease in 24V Error(UI-Panel) ..................................................................... 545 124-320 SEEPROM Fail ................................................................................................ 552
123-355 Decreas in 5V Error(UI-Panel) ......................................................................... 545 124-321 Backup SRAM Fail........................................................................................... 552
123-356 FAX OTK Cable Connect Error(UI-Panel)........................................................ 545 124-322 DC132 05......................................................................................................... 553
123-357 Sys EEPROM Write Error(UI-Panel) ................................................................ 545 124-323 DC132 06......................................................................................................... 553
123-358 Log EEPROM Write Error(UI-Panel) ................................................................ 545 124-324 All Billings Mismatch ........................................................................................ 553
123-362 No Object (UI-Panel) ........................................................................................ 545 124-325 Billing Restoration Fail ..................................................................................... 553
123-368 Short of UI Memory (UI-Panel)......................................................................... 546 124-326 IOT Speed Not Registered............................................................................... 553
123-369 Invalid Interface Value (UI-Panel) .................................................................... 546 124-327 IOT Speed Change SW Fail ............................................................................ 554
123-370 Interface Length Fail (UI-Panel) ....................................................................... 546 124-328 Punch Unit User Initial SetUp .......................................................................... 554
123-371 Interface Parameter Fail (UI-Panel) ................................................................. 546 124-331 ESS ROM DIMM #1 Not Found ....................................................................... 554
123-372 Interface Sequence Fail (UI-Panel) .................................................................. 546 124-332 contract data mismatch.................................................................................... 554
123-373 Channel Fail (UI-Panel).................................................................................... 546 124-333 ASIC Fail (Panther).......................................................................................... 554
123-374 Invalid User Job ID (UI-Panel).......................................................................... 546 124-334 Standard Font ROM Error ................................................................................ 554
123-375 Internal Resource Fail (UI-Panel)..................................................................... 547 124-335 Font ROM Not Found....................................................................................... 555
123-376 Internal Memory Fail (UI-Panel) ....................................................................... 547 124-337 ESS Standard RAM Error ................................................................................ 555
123-377 UI Timer Fail (UI-Panel) ................................................................................... 547 124-338 Same Font ROMs Found ................................................................................. 555
123-378 Interface Format Fail (UI-Panel)....................................................................... 547 124-339 ROM DIMM of Another Product Found ............................................................ 555
123-379 Dispatch Fail (UI-Panel) ................................................................................... 547 124-340 CRUM Market fail ALL ..................................................................................... 555
123-380 Copy Interface Fail (UI-Panel).......................................................................... 547 124-341 CRUM Market fail MCU ................................................................................... 555
123-381 Fax Interface Fail (UI-Panel) ............................................................................ 547 124-342 CRUM Market fail SYS 1 ................................................................................. 555
123-382 Scanner Interface Fail (UI-Panel)..................................................................... 548 124-343 CRUM Market fail SYS 2 ................................................................................. 556
123-383 Report Interface Fail (UI-Panel) ....................................................................... 548 124-344 All Billings Metertypes Mismatch ..................................................................... 556
123-384 Server Access Fail (UI-Panel) .......................................................................... 548 124-345 Billing Meter Type Restoration Fail .................................................................. 556
123-385 Service Object Overflow (UI-Panel) ................................................................. 548 124-346 All Billing CountTypes Mismatch...................................................................... 556
123-386 Invalid Service Object (UI-Panel) ..................................................................... 548 124-347 Billing CountType Restoration Fail................................................................... 556
123-387 Invalid Service Object Attribute (UI-Panel)....................................................... 548 124-348 All Modal Break Points Mismatch .................................................................... 556
123-388 Attribute Fail (UI-Panel).................................................................................... 548 124-349 Modal Break Point Restoration Fail ................................................................. 557
123-389 Argument Fail (UI-Panel).................................................................................. 549 124-350 CRUM OEM fail ALL ........................................................................................ 557
123-390 Job Parameter Fail (UI-Panel).......................................................................... 549 124-351 CRUM OEM fail MCU ...................................................................................... 557
123-391 Job Actual Parameter Fail (UI-Panel)............................................................... 549 124-352 CRUM OEM fail SYS 1 .................................................................................... 557
123-392 Auditron Fail (UI-Panel).................................................................................... 549 124-353 CRUM OEM fail SYS 2 .................................................................................... 557
123-393 EP Fail (UI-Panel) ............................................................................................ 549 124-360 CRUM validation fail ALL ................................................................................. 558
123-394 File Access Fail (UI-Panel)............................................................................... 549 124-361 CRUM validation fail MCU ............................................................................... 558
123-395 NVM Fail (UI-Panel) ......................................................................................... 549 124-362 CRUM validation fail SYS 1 ............................................................................. 558
123-396 FF Fail (UI-Panel)............................................................................................. 550 124-363 CRUM validation fail SYS 2 ............................................................................. 558
123-397 MGR Fail (UI-Panel)......................................................................................... 550 124-372 IOT sc Soft Fail ................................................................................................ 558
123-398 Delay Release Queue Full (UI-Panel) .............................................................. 550 124-373 IOT Manager SW Fail ...................................................................................... 558
123-399 Internal Fail (UI-Panel) ..................................................................................... 550 124-374 IOT IM DeviceDriver SW Fail ........................................................................... 558
123-400 JRM I/F Internal Fail (UI-Panel)........................................................................ 550 124-380 CRUM Market fail ALL (2) ................................................................................ 559
124-381 CRUM Market fail MCU (2) .............................................................................. 559
124-xxx FIP 124-382 CRUM Market fail SYS 1 (2) ............................................................................ 559
124-310 DC132 11 ......................................................................................................... 551 124-383 CRUM Market fail SYS 2 (2) ............................................................................ 559
124-311 DC132 09 ......................................................................................................... 551 124-390 CRUM OEM fail ALL (2)................................................................................... 559
124-312 DC132 12 ......................................................................................................... 551 124-391 CRUM OEM fail MCU (2) ................................................................................. 560
124-313 DC132 10 ......................................................................................................... 551 124-392 CRUM OEM fail SYS 1 (2) ............................................................................... 560
124-314 DC132 01 ......................................................................................................... 551 124-393 CRUM OEM fail SYS 2 (2) ............................................................................... 560
124-315 DC132 02 ......................................................................................................... 551 124-700 Trimming Cancelled ......................................................................................... 560
124-316 DC132 03 ......................................................................................................... 552 124-701 Output tray changed from Side Tray................................................................ 560
124-317 DC132 04 ......................................................................................................... 552 124-702 Output tray changed from Stacker ................................................................... 560
124-703 Booklet Tray to Center Tray ............................................................................. 560 133-226 Illegal country code for Fax .............................................................................. 571
124-704 Envelop Folder Tray to Center Tra................................................................... 561 133-280 Fax Option Slot1 Board Fail ............................................................................. 571
124-705 Punching Canceled .......................................................................................... 561 133-281 Received unknown message ........................................................................... 571
124-706 Folding Canceled ............................................................................................. 561 133-282 Fax Card download fail .................................................................................... 571
124-708 Changed To Sub Tray...................................................................................... 561 133-283 Fax report mail box not open ........................................................................... 571
124-709 Stapler sheets counts over warning ................................................................. 561 133-700 Staple/Punch Canceled.................................................................................... 572
124-710 Output Tray changed from MailBoxSorter........................................................ 562 133-710 Tray select fail. Used SMH instead. ................................................................. 572
125-xxx FIP 134-xxx FIP
125-311 PSWcont Unexpected Fail ............................................................................... 563 134-210 Fax Cont Parameter Invalid ............................................................................. 573
134-211 Fax Card Main Board Failure ........................................................................... 573
127-xxx FIP
127-210 DFE Communication Fail ................................................................................. 565 202-xxx FIP
127-211 DFE Parameter Error ....................................................................................... 565 202-399 JME Soft Fatal error ......................................................................................... 575
127-212 ExtPrint Check Mode Error .............................................................................. 565
127-213 ExtPrint I/F Mismatch ....................................................................................... 565 500-xxx FIP
127-220 DEF Communicaiton Error (video) ................................................................... 565 500-030 DC612 Print NG By IOT Wait State ................................................................. 577
127-221 DEF Communicaiton Error (Command) ........................................................... 565 500-033 Diag Document Not Detected/Enough ............................................................. 577
127-310 ESR Task Fatal error ....................................................................................... 565 500-035 Diag Document Invalid Size ............................................................................. 577
127-311 ExtPRTc Fatal Error ......................................................................................... 566 500-990 DC612 Print NG By Any Reason ..................................................................... 577
127-312 DFE Video Link Fail ......................................................................................... 566 2.4 NET System Fault Check
127-313 ESS Video Link Fail ......................................................................................... 566
2.4.1 Interface (Physical/Logical) ................................................................................... 579
127-314 WSD Print S/W Fail.......................................................................................... 566
2.4.2 ’Cannot connect to the network’ or ’Print is not found from the PC’ ...................... 579
127-315 ThinPrint S/W Fail ............................................................................................ 566 2.4.3 No output is available, no data is printed .............................................................. 580
127-320 DFE Critical Fail ............................................................................................... 566
2.4.4 Printing can be performed but abnormally ............................................................ 580
127-337 JobTemplate HDD Write Error ......................................................................... 566
2.4.5 Network-Related Details Check Flow.................................................................... 581
127-342 JobTemplate Monitor Fail................................................................................. 567
127-353 LPD Soft Fatal error ......................................................................................... 567 2.5 Log
127-354 FTP Server Software Fail................................................................................. 567 2.5.1 Logging/Extraction Tools Functional Instructions.................................................. 589
127-396 MailIO Soft Fatal error...................................................................................... 567 2.5.2 Logging/Extraction Tools Operational Instructions................................................ 589
127-398 IPP Soft Fatal error .......................................................................................... 567 2.5.3 Colleting log by using [Logging/Extraction Tool. exe]............................................ 590
127-399 JME Soft Fatal error ......................................................................................... 567 2.5.4 Collecting Logs by using [CoPAnDA2_e.exe] ....................................................... 591
127-700 SIP Registration Fail ........................................................................................ 568
2.6 Software Download
133-xxx FIP 2.6.1 Software Download ............................................................................................... 595
133-210 Fax Parameter incorrect................................................................................... 569
133-211 Fax Parameter Value Invalid............................................................................ 569 2.7 List of Collected Reports by Job
133-212 Fax Read Erro No Data.................................................................................... 569 2.7.1 List of Collected Reports by Job............................................................................ 597
133-213 Fax Read Error-Invalid Data ............................................................................ 569
133-214 Fax USB Open Fail in Initializing...................................................................... 569
133-215 Fax USB Device Fatal Error............................................................................. 569
133-216 Fax USB Host Fatal Error ................................................................................ 569
133-217 Fax Manager Short of Memory ........................................................................ 570
133-218 Fax Card Message Library Short of Memory ................................................... 570
133-219 Fax Short of Work Memory .............................................................................. 570
133-220 Fax Control task detects error.......................................................................... 570
133-221 Fax Card not respond when system is Booting................................................ 570
133-222 Fax Card does not respond intervally .............................................................. 570
133-223 Fax Card Reset ................................................................................................ 570
133-224 Controller ROM Fax Card ROM mismatch....................................................... 571
133-225 Fax address book illegal setting....................................................................... 571
Ver.1.3 09/2012
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2-26 Ver.1.3
2.1.1 How to Troubleshoot 2.1.2 Glossary
Procedure The following terminology are used throughout the troubleshooting section. The meaning of these termi-
nology must be fully understood when performing problem analysis.
Troubleshooting procedures are roughly divided into two categories.
Level 1 Troubleshooting:
Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you Common terms:
whether any Fault Code and other problematic symptoms exist, guiding you to Level 2 Trouble-
• Fault Code
shooting or BSD to resolve the problem.
This 6-digit code appears when the machine found problems. The first 3 digits show the Chain No.
Level 2 Troubleshooting:
Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, docu- that correspond with the Chain No. of BSD.
ment/paper jam and other problematic symptoms. Performing a FIP or an appropriate procedure in • Activate(Deactivate)
the check out list enables you to discover causes of a problem in a short period of time. To mechanically push (release) the actuator of the switch or the connected mechanical linkage.
• Fault Code: When a Fault Code alerts you to a machine failure, perform appropriate trouble- • Block
shooting items, by referring to Level 2 Troubleshooting. To place a sheet of document or paper on the photo sensor surface for detection.
Other troubleshooting: • Check
• Generic FIP: This is the generic check procedure for troubleshooting general electric parts such as
To visually check for operation failure of parts such as relay or mechanical linkage, and the failure
Motor, Relay, Solenoid, Switch and Sensor etc.
status of the parts.
Service Mode/UI Diagnostic Mode:
• Enter the Service mode.
This shows the purposes and usage of the diagnostic program for the machine, and how to read
diag data. To enter the Service mode by following the procedure described in Chapter 2 How to use the Ser-
vice Mode.
How to proceed troubleshooting and Cautions:
• Enter the UI Diag. mode.
• First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP
or BSD to resolve the problem. To find the causes of the problem using FIP or check chart etc., thor- To enter the UI Diag. mode by following the procedure described in Chapter 2 How to use the UI
oughly read the instructions and follow the procedure properly. Sometimes, when two or more Diag. mode (UI Diagnostics mode).
causes exist, they cannot be identified at once, so the same FIP should be repeated. In this case, • Check the wire for a short circuit.
pay attention to a different judgment made in the process of the same FIP. Turn the power OFF. Measure the resistance between the wire and the frame using the ohm range
• The generic check procedure for the general electric parts (Motor, Relay, Solenoid, Switch and Sen- of a tester.
sor etc.) is not shown in each troubleshooting for some cases. In such a case, only the causes of • Check the wire for an open circuit.
the troubles are shown using the expressions below. Therefore, if you do not know how to check,
Turn the power OFF. Measure the resistance between both ends of the wire using the ohm range of
proceed to troubleshooting by referring to Generic FIP. a tester.
E.g. Enter DC330[xxx-xxx].Insert paper from the tray side. Does the indication show ’Low’? • Select DC330[xxx-xxx].
Y N
Enter DC330 Component Control by following the procedure described in the Service Mode section
Repair xxxxxx SENSOR using Sensor Failure FIP.
in Chapter 2. (Hereinafter for PC-Diag only) Then, either select the applicable parts from the desired
~ module or enter Chain Link No. [xxx-xxx] by selecting [Direct Code Input].
• Check the voltage level.
Table 1
Voltage Level Range
+3.5VDC (H) +3.33 ~ +3.68VDC
(L) 0.0 ~ +1.0VDC
+5VDC (H) +4.85 ~ +5.36VDC
(L) 0.0 ~ +1.0VDC
+12VDC (H) +11.4 ~ +12.6VDC
(L) 0.0 ~ +1.5VDC
Ver.1.3 09/2012 2.1 Preface
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2.1.1 How to Troubleshoot 2-28 Ver.1.3
Table 1 2.1.3 How to use Controller FIP
Voltage Level Range Due to standardization of Controllers, some machines with different names have the common Controller
+13.3VDC (H) +12.64 ~ +13.97VDC installed. They also display the same Fault Code.
(L) 0.0 ~ +1.5VDC
2.3 Controller FIP in this manual describes all the Faults FIPs for the machine-independent Controllers.
+24VDC (H) +23.28 ~ +25.73VDC
(L) 0.0 ~ +3.0VDC
Therefore, some Fault FIPs are not displayed in some machines. In that case, they must be ignored.
Refer to the corrective actions for the displayed Fault to repair the trouble. The following shows the flow
• Exit the problem analysis procedure.
of actual use.
Mechanical problems: This phrase is used when moving to machine adjustment and parts replace-
ment. Read all the items (describing the main causes) and find out the causes of a problem by com- 1. Refer to the FIP corresponding to the displayed 6-digit Fault Code.
paring them with the symptoms shown by the machine.
2. Follow the instructions in the FIP and proceed with the corrective action.
• PL4.2: Refer to PL4.2 in Chapter 5 Parts List.
3. When the following items are stated in the corrective action, perform the appropriate corrective
• CH 6.2 Zone J4: Refer to 6.2 Zone J4 in Chapter 9 BSD. actions to repair the trouble. If the problem persists, obtain the logs and request Support G for sup-
• REP 4.1.3: Refer to REP 4.1.3 in Chapter 4. port to repair the trouble.
• ADJ 4.1.3: Refer to ADJ4.1.3 in Chapter 4. • Refer to ’OF-xx’.
• Replace the parts in sequence: When it is impossible to analyze causes of a problem further, • Perform ’NET System Failure Check’.
replace the parts in sequence. The part with a higher replacement frequency or higher possibility of • Obtain ’LOG’.
causing a problem is listed first for replacement. • Perform ’Software Download’.
Though the repair procedures for those are not stated in FIP, they are stated in a referenced sec-
tion. Refer to the referenced section to proceed with the procedures.
NOTE: Some codes in IOT Fault Code (024-xxx) are repeated in 2.2 IIT, IOT & Option FIP. In that
case, refer to the procedures in both sections.
NOTE: In OF-xxx, the replacing parts ’IISS PWB’, ’IOT PWB’, and ’ESS PWB’ are used. However,
they are also referred to as IIT/IPS PWB, MCU PWB, and Mother PWB respectively in some
machines. The function names need to be replaced with machine-specific PWB to perform replace-
ment.
2.1.4 Controller Chain-Link No. Definition Table 1
1. Chain No. Definition ChainNo Subsystem Name Description
Chain No. is used to identify the Controller module in which an error has occurred. X61 IOT (ROS) Detects ROS-related errors under Cont’s control.
X62 IISS Detects IIT-related errors under Cont’s control.
Table 1
X63 IISS(Ext) Detects IIT Extension Board-related errors under Cont’s con-
ChainNo Subsystem Name Description trol.
X02 CONT(UI-EWS) Detected by the EMS function module of the Controller. X65 DADF-250 Detects DADF-related errors under Cont’s control.
X03 CONT (IITsc) Detected by the IIT function module of the Controller. X71-X78 IOT(PH) Detects Paper Handling-related errors under Cont’s control.
X05 DADF Detected by the DADF function module of the Controller. X89 RegiCon Detects RegiCon-related errors under Cont’s control.
X10 Fusing Unit Detected by the Fusing Unit function module of the Control- X91 IOT(Xero) Detects Xero-related errors under Cont’s control.
ler. X92 IOT(ProCon) Detects Xero-related errors under Cont’s control.
X11 Sorter Detected by the MailBoxSorter function module of the Con- X93 IOT(Deve) Detects ProCon-related errors under Cont’s control.
troller. X94 IOT(Xfer) Detects Transfer-related errors under Cont’s control.
X12-X15 Finisher(OUT) Detects Finisher-related errors under the Cont’s control.
X16 ESS (Back End) Detected by the DADF function module of the Controller. 2. Link No. Definition and Error Classification
X17 ESS (Front End) Detected by the DADF function module of the Controller. Classifications of the occurred errors are identified by Link No.
X18 Network Connect Detects Network Connect-related errors under Cont’s con-
trol. Table 2
X21 CONT (EP) Detects EP-related errors under Cont’s control. Link No Error Classification Description
X22 EP Acc side Detects EP Accessory-related errors under Cont’s control. 210~299 Local Fail This is an error that must not occur, or ’Failure’.
X23 Panel (Web included) Detects Panel-related errors under Cont’s control. Some parts of the service or service function that uses an acces-
X24 CONT (IOTsc) Detects IOTsc-related errors under Cont’s control. sory or connected device cannot operate because the accessory
or connected device cannot operate.
X25 CONT (PSW I/F) Detects PSWI/F-related errors under Cont’s control.
CE Diag functions are available. However, a user can clear user
X26 CONT (JRM and others) Detects JRM-related errors under Cont’s control.
installed options by replacing them.
X27 CONT (external I/F) Detects External IF-related errors under Cont’s control.
210~299 Service Fail This is an error that must not occur, or ’Fatal Failure’.
X31 CONTExtension Board Detects Extension Board-related errors under Cont’s control. Fax services and Media services cannot be provided because
X33 CONT (FAX) Detects FAX-related errors under Cont’s control. the USB-IF connected FaxCard/MediaDrive machine, etc. has a
X34 FaxCard FaxCard Mother detects errors. failure/abnormal operation in an externally connected part or
even in the same machine package.
X35 FaxCard(G3) The G3 function module of FaxCard detects errors.
However, the services that do not affect the faulty part, such as
035-5xx is for FAXmini.
Copy Service and Scan Service, can be executed.
X36 FaxCard(G4) The G4 function module of FaxCard detects errors.
310~399 System Fail/Sub Sys- This is an error that must not occur, or ’Fatal Failure’.
X38 DGS(MDSS) Detects MDSS-related errors under Cont’s control. tem Fail Users can only perform recovery by turning the power OFF then
X39 DGS(MDS) Detects MDS-related errors under Cont’s control. ON. The machine cannot perform system or subsystem opera-
X41 IOT(Mgr) Detects Manager-related errors under Cont’s control. tions and it needs maintenance.
X42 IOT(Drive) Detects Drive-related errors under Cont’s control. The Diag. functions can be operated for CE purpose but the sys-
tem fail at Cont initialization (startup) guarantees only the DC131
X45 IOT(IM) Detects IM-related errors under Cont’s control.
NVM Read/Write and DC132 operations. Other Diag. may be
X46 IOT(HVPS) Detects HVPS-related errors under Cont’s control. operated but not guaranteed.
X47 IOT(OutCon) Detects OutCon-related errors under Cont’s control.
X48 IF Module Detects errors related to IF for HCS/Finisher under Cont’s
control.
X49 HCS Detects HCS-related errors under Cont’s control.
X50 Cont(JAM-Zone) Detects JAM-related errors under Cont’s control.
Ver.1.3 09/2012 2.1.1 How to Troubleshoot
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
2.1.1 How to Troubleshoot 2-30 Ver.1.3
Table 2
Link No Error Classification Description
400~498 Time Bomb (Informa- This fail occurs in normal operation, so it is not referred to
tion) as ’Failure’ but needs ’Any Actions’.
Notify the machine state in which user operation is temporarily
limited and ’why the machine cannot be operated immediately’.
Notify the expected life (ERU life expectation) of consumable
replacement parts.
600~699 Hidden Fail or History This is not defined as ’Failure’.
This is a fault that does not affect job operations and does not
need to notify users. This may be repaired automatically by the
machine.
700~799 Job Fail This also occurs in normal operation and is not defined as
’Failure’.
This failure occurs when the system detects that job operation
cannot be continued. At the time when error is detected, the pro-
cess is aborted.
This is a fault that can be recovered by repeating the operation. If
the fault persists after repeating the operation, it becomes a
’Trouble’.In this case, a software failure may cause the trouble.
700~799 Warning This also occurs in normal operation and is not defined as
’Failure’.
Warning is issued only during job execution. If a user operation
instruction cannot be performed as desired due to [any condi-
tions], the job is continued by changing the settings in the device
and the message [Job is continued by changing settings] is dis-
played in the panel.
910~990 Operation Error/Notice This also occurs in normal operation and is not defined as
Error ’Failure’.
At the time when error is detected, the job is paused and the user
interruption screen is displayed in the panel.
This is a fault with which the job can be continued by clearing the
cause.
A
005-121 DADF Feed Out Sensor On Jam • Between J754 pin-B2 and J754 pin-B5/B6
BSD-ON:CH5.5 Is the resistance approx. 1Ohm for each?
Y N
After feeding started (DADF Feed Motor On (CW)) in Duplex, the DADF Feed Out Sensor did not turn ON Replace the DADF Feed Motor (PL 51.5).
within the specified time.
Replace the DADF PWB (PL 51.2).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Check the following:
Procedure • The document path for foreign substances.
Remove the DADF Rear Cover and open the Top Cover. • The DADF Feed/Nudger Roll for contamination, wear or revolution failure.
Enter the Diag Mode, turn ON DC330 [005-205]. Activate the Actuator of the DADF Feed Out Sensor • The DADF Feed Out Sensor Actuator for disengagement, drag and damage.
manually. Does the display change between High/Low?
Y N
Disconnect the DADF Feed Out Sensor connector J772. Is High displayed? 005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam
Y N BSD-ON:CH5.5
Check the wire between the DADF Feed Out Sensor J772-2 and the DADF PWB J757-5 for a
short circuit. If no problems are found, replace the DADF PWB (PL 51.2). • After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the
DADF Pre Regi Sensor did not turn ON within the specified time.
Is the voltage between J772-1 (+) and J772-3 (-) +5VDC? • After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the
Y N DADF Pre Regi Sensor did not turn ON within the specified time.
Check the wires between the DADF PWB J757-6 and the DADF Feed Out Sensor J772-1, as
well as between the DADF PWB J757-4 and the DADF Feed Out Sensor J772-3 for open NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
circuits and poor contacts.
Procedure
Replace the DADF Feed Out Sensor (PL 51.9). Open the Top Cover and remove the Invert Chute.
Press the Stop button. Enter the Diag Mode, turn ON DC330 [005-206]. Block the DADF Pre Regi Sensor using a sheet of
Turn ON DC330 [005-019] (DADF Feed Motor). Does the DADF Feed Motor operate? paper, etc. Does the display change to High?
Y N Y N
Is the voltage between the DADF Feed Motor J776-5/2 (+) and the GND (-) +24VDC? Disconnect the DADF Pre Regi Sensor connector J774. Does the display change to High?
Y N Y N
Is the voltage between the DADF PWB J754-B1/B2 (+) and the GND (-) +24VDC? Check the wire between the DADF Pre Regi Sensor J774-2 and the DADF PWB J757-11 for
Y N a short circuit. If no problems are found, replace the DADF PWB (PL 51.2).
Is the voltage between the DADF PWB J753-2 (+) and the GND (-) +24VDC?
Y N Is the voltage between J774-1 (+) and J774-3 (-) +5VDC?
Refer to BSD CH5.1 and check the +24VDC circuit to the DADF PWB J753-2. Y N
Check the wires between the DADF PWB J757-12 and the DADF Pre Regi Sensor J774-1, as
Replace the DADF PWB (PL 51.2). well as between the DADF PWB J757-10 and the DADF Pre Regi Sensor J774-3 for open
circuits and poor contacts.
Check the wires between the DADF PWB J754-B1 and the DADF Feed Motor J776-5, as well
as between the DADF PWB J754-B2 and the DADF Feed Motor J776-2 for an open circuit Replace the DADF Pre Regi Sensor (PL 51.17).
and poor contact.
Press the Stop button.
Turn the power OFF and disconnect J754 from the DADF PWB. Turn ON DC330 [005-019] (DADF Feed Motor). Does the DADF Feed Motor operate?
Measure the wire wound resistance of the Motor. Y N
• Between J754 pin-B1 and J754 pin-B3/B4 Is the voltage between the DADF Feed Motor J776-5/2 (+) and the GND (-) +24VDC?
A
Ver.1.3 A
09/2012 2.2 Product FIP
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 5 2-32 Ver.1.3
A A
Y N Y N
Is the voltage between the DADF PWB J754-B1/B2 (+) and the GND (-) +24VDC? Check the connection between the DADF Regi Sensor J775-2 and the DADF PWB J757-14
Y N for an open circuit and poor contact.
Is the voltage between the DADF PWB J753-2 (+) and the GND (-) +24VDC?
Y N Is the voltage between the DADF Regi Sensor J775-1 (+) and J775-3 (-) +5VDC?
Refer to BSD CH5.1 and check the +24VDC circuit to the DADF PWB J753-2. Y N
Check the wires between the DADF PWB J757-15 and the DADF Regi Sensor J775-1, as
Replace the DADF PWB (PL 51.2). well as between the DADF PWB J757-13 and the DADF Regi Sensor J775-3 for open circuits
and poor contacts.
Check the wires between the DADF PWB J754-B1 and the DADF Feed Motor J776-5, as well
as between the DADF PWB J754-B2 and the DADF Feed Motor J776-2 for an open circuit Replace the DADF Regi Sensor (PL 51.17).
and poor contact.
Press the Stop button.
Turn the power OFF and disconnect J754 from the DADF PWB. Turn ON DC330 [005-017] (DADF Feed Motor). Does the DADF Feed Motor operate?
Measure the wire wound resistance of the Motor. Y N
• Between J754 pin-B1 and J754 pin-B3/B4 Is the voltage between the DADF Feed Motor J776-5/2 (+) and the GND (-) +24VDC?
• Between J754 pin-B2 and J754 pin-B5/B6 Y N
Is the resistance approx. 1Ohm for each? Is the voltage between the DADF PWB J754-B1/B2 (+) and the GND (-) +24VDC?
Y N
Y N
Is the voltage between the DADF PWB J753-2 (+) and the GND (-) +24VDC?
Replace the DADF Feed Motor (PL 51.5).
Y N
Refer to BSD CH5.1 and check the +24VDC circuit to the DADF PWB J753-2.
Replace the DADF PWB (PL 51.2).
Check the following: Replace the DADF PWB (PL 51.2).
• The document path for foreign substances.
Check the wires between the DADF PWB J754-B1 and the DADF Feed Motor J776-5, as well
• Overly strong Retard pressure.
as between the DADF PWB J754-B2 and the DADF Feed Motor J776-2 for an open circuit
• The DADF Pre Regi Sensor Actuator for disengagement, drag and damage. and poor contact.
Turn the power OFF and disconnect J754 from the DADF PWB.
005-123 DADF Simplex/Side 1 Regi Sensor On Jam Measure the wire wound resistance of the Motor.
BSD-ON:CH5.6 • Between J754 pin-B1 and J754 pin-B3/B4
• Between J754 pin-B2 and J754 pin-B5/B6
After Pre Regi operation started (DADF Feed Motor On (CCW)), the DADF Regi Sensor did not turn ON
within the specified time. Is the resistance approx. 1Ohm for each?
Y N
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Replace the DADF Feed Motor (PL 51.5).
Procedure Replace the DADF PWB (PL 51.2).
Open the Top Cover and remove the Invert Chute.
Check the following:
Enter the Diag Mode, turn ON DC330 [005-110]. Turn ON the DADF Regi Sensor using a sheet of paper, • The document path for foreign substances.
etc. Does the display change to "H" (opposite to the voltage level)? • The Transportation Roll for contamination, wear or revolution failure.
Y N
Remove the DADF Rear Cover. Is the voltage between the DADF PWB J757-14 (+) and the
GND (-) +5VDC?
005-125 DADF Regi Sensor Off Jam
Y N BSD-ON:CH5.6
Replace the DADF PWB (PL 51.2).
After the DADF Pre Regi Sensor turned OFF, the DADF Regi Sensor did not turn OFF within the
Is the voltage between the DADF Regi Sensor J775-2 (+) and the GND (-) +5VDC? specified time.
A
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Cause/Action
Check the following: Check the following:
• Transportation failure due to foreign substance in the document path • Transportation failure due to foreign substance in the document path
• The surface of the roll for foreign substance • The surface of the roll for foreign substance
• The surface of the roll for wear • The surface of the roll for wear
• DADF Feed Motor: DC330 [005-017] (PL 51.5) • DADF Regi Motor: DC330 [005-038] (PL 51.5)
• DADF Regi Motor: DC330 [005-038] (PL 51.5) • Check the circuit between the DADF Inverter Sensor and the DADF PWB
• Check the circuit between the DADF Regi Sensor and the DADF PWB • DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• Check the circuit between the DADF Pre Regi Sensor and the DADF PWB • DADF PWB failure. (PL 51.2)
• DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17) 005-134 DADF Inverter Sensor Off Jam (During Invert)
• DADF PWB failure. (PL 51.2) BSD-ON:CH5.6
• After the DADF Regi Sensor turned OFF at Invert of the last document, the DADF Inverter Sensor
005-131 DADF Invert Sensor On Jam (During Invert) did not turn OFF within the specified time.
BSD-ON:CH5.6 • During the Invert where there is a next document, after the Read Speed Control operation started
(DADF Regi Motor On (CCW)), the DADF Inverter Sensor did not turn OFF within the specified time.
After the DADF Regi Sensor turned ON at Invert, the DADF Invert Sensor did not turn ON within the
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
specified time.
Cause/Action
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Check the following:
Cause/Action
• Transportation failure due to foreign substance in the document path
Check the following:
• The surface of the roll for foreign substance
• Transportation failure due to foreign substance in the document path • The surface of the roll for wear
• The surface of the roll for foreign substance • DADF Regi Motor: DC330 [005-038] (PL 51.5)
• The surface of the roll for wear • Check the circuit between the DADF Regi Sensor and the DADF PWB
• DADF Regi Motor: DC330 [005-038] (PL 51.5) • Check the circuit between the DADF Inverter Sensor and the DADF PWB
• Check the circuit between the DADF Regi Sensor and the DADF PWB • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• Check the circuit between the DADF Inverter Sensor and the DADF PWB • DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• DADF Regi Sensor: DC330 [005-110] (PL 51.17) • DADF PWB failure. (PL 51.2)
• DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• DADF PWB failure. (PL 51.2)
005-135 DADF Side 2 Pre Regi Sensor On Jam
BSD-ON:CH5.5
005-132 DADF Invert Sensor On Jam
BSD-ON:CH5.6 After the Invert operation started (DADF Regi Motor On (CW)) at Invert, the DADF Pre Regi Sensor did
not turn ON within the specified time.
After the Read Speed Control operation started (DADF Regi Motor On (CCW)), the DADF Invert Sensor
did not turn ON within the specified time.
Ver.1.3 09/2012 CHAIN 5
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 5 2-34 Ver.1.3
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • During the Simplex scan operation where there is a next document, after the Next Document Scan
Read Speed Control started (DADF Regi Motor On (CCW)), the DADF Inverter Sensor did not turn
Cause/Action OFF within the specified time.
Check the following:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Transportation failure due to foreign substance in the document path Cause/Action
• The surface of the roll for foreign substance Check the following:
• The surface of the roll for wear
• DADF Regi Motor: DC330 [005-038] (PL 51.5) • Transportation failure due to foreign substance in the document path
• Check the circuit between the DADF Pre Regi Sensor and the DADF PWB • The surface of the roll for foreign substance
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17) • The surface of the roll for wear
• DADF PWB failure. (PL 51.2) • The Invert Gate for operation failure
• The Invert Gate for operation failure • DADF Regi Motor: DC330 [005-038] (PL 51.5)
• Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid • Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid
(DC330 [005-072])) (PL 51.6) (DC330 [005-072])) (PL 51.6)
• Check the circuit between the DADF Regi Sensor and the DADF PWB
• DADF Regi Sensor: DC330 [005-110] (PL 51.17)
005-136 DADF Side 2 Regi Sensor On Jam • Check the circuit between the DADF Inverter Sensor and the DADF PWB
BSD-ON:CH5.6 • DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• DADF PWB failure. (PL 51.2)
After the DADF Pre Regi Sensor turned ON at Invert, the DADF Regi Sensor did not turn ON within the
specified time.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. 005-145 DADF Regi Sensor Off Jam (Invert)
BSD-ON:CH5.6
Cause/Action
Check the following: After the DADF Pre Regi Sensor turned OFF at Invert, the DADF Regi Sensor did not turn OFF within the
specified time.
• Transportation failure due to foreign substance in the document path
• The surface of the roll for foreign substance NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The surface of the roll for wear Cause/Action
• DADF Feed Motor: DC330 [005-017] (PL 51.5)
Check the following:
• Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid
(DC330 [005-072])) (PL 51.6) • Transportation failure due to foreign substance in the document path
• Check the circuit between the DADF Pre Regi Sensor and the DADF PWB • The surface of the roll for foreign substance
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17) • The surface of the roll for wear
• Check the circuit between the DADF Regi Sensor and the DADF PWB • DADF Regi Motor: DC330 [005-038] (PL 51.5)
• DADF Regi Sensor: DC330 [005-110] (PL 51.17) • DADF Feed Motor: DC330 [005-017] (PL 51.5)
• DADF PWB failure. (PL 51.2) • Check the circuit between the DADF Regi Sensor and the DADF PWB
• DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• Check the circuit between the DADF Pre Regi Sensor and the DADF PWB
005-139 DADF Invert Sensor Off Jam • DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
BSD-ON:CH5.6 • DADF PWB failure. (PL 51.2)
• After the DADF Regi Sensor turned OFF in the Scan operation, the DADF Invert Sensor did not turn
OFF within the specified time. 005-146 DADF Pre Regi Sensor Off Jam
BSD-ON:CH5.5 005-194 Mixed Size Mismatch Jam
• After the DADF Feed Out Sensor turned OFF in Simplex, the DADF Pre Regi Sensor did not turn BSD-ON:CH5.3
OFF within the specified time.
In Mixed Size Originals, it was detected that the size in the Fast Scan Direction was different from the
• After the DADF Regi Motor turned ON in Duplex, the DADF Pre Regi Sensor did not turn OFF within
width of the document guide.
the specified time.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Cause/Action
Check the following: Check the following:
• Transportation failure due to foreign substance in the document path • Check that the DADF Tray Set Guide operates normally.
• The surface of the roll for foreign substance • Check the circuit between the DADF Tray Set Guide Sensor 1-3 and the DADF PWB
• The surface of the roll for wear • DADF Tray Set Guide Sensor 1-3: DC330 [005-215/216/217] (PL 51.10)
• DADF Regi Motor: DC330 [005-038] (PL 51.5)
• The Invert Gate for operation failure 005-196 Size Mismatch Jam On No Mix-Size
• Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid) BSD-ON:CH5.4, CH5.2, CH5.3
DC330 [005-072] (PL 51.6)
• Check the circuit between the DADF Pre Regi Sensor and the DADF PWB A document in a different size from the first document was detected in the No Mix mode.
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• DADF PWB failure. (PL 51.2)
Cause/Action
Check the following:
005-147 DADF Pre Regi Sensor Off Jam (Invert)
BSD-ON:CH5.5 • DADF Tray Set Guide Sensor 1-3: DC330 [005-215/216/217] (PL 51.10)
• DADF APS Sensor 1: DC330 [005-218] (PL 51.17)
After the DADF Regi Motor turned ON at Invert, the DADF Pre Regi Sensor did not turn OFF within the • Document Tray Size Sensor 1/2 : DC330 [005-221/222] (PL 51.10)
specified time. If no problems are found, replace the DADF PWB (PL 51.2).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Check the following: 005-197 Prohibit Combine Size Jam
BSD-ON:CH5.5
• Transportation failure due to foreign substance in the document path
• The surface of the roll for foreign substance A prohibited size combination was detected.
• The surface of the roll for wear
• DADF Regi Motor: DC330 [005-038] (PL 51.5)
Cause/Action
• Check the circuit between the DADF Regi Sensor and the DADF PWB Explain to the customer that the following combinations are prohibited.
• Check the circuit between the DADF Inverter Sensor and the DADF PWB
• 5.5 x 8.5 SEF and all the other document sizes.
• DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• A5 SEF and all the other document sizes.
• DADF Invert Sensor: DC330 [005-211] (PL 51.9)
• B5 SEF, plus 11 x 15 SEF, 11 x 17 SEF, A4 LEF, A3 LEF, 8.5 x 11 LEF.
• DADF PWB failure. (PL 51.2)
• 16K SEF, plus 11 x 15 SEF, 11 x 17 SEF, A4 LEF, and A3 LEF.
Ver.1.3 09/2012 CHAIN 5
2-35
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 5 2-36 Ver.1.3
005-198 Too Short Size Jam The DADF PWB RAM failed during the Read/Write operation. (At Power ON)
BSD-ON:CH5.5
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
It was detected that the document length in Slow Scan direction was out of the specifications. Cause/Action
If the problem persists after turning the power OFF then ON, replace the DADF PWB (PL 51.2).
• Simplex mode: shorter than 85mm
• Duplex mode: shorter than 110mm
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
005-280 DADF EEPROM Fail
Cause/Action BSD-ON:CH3.5
Check the document size a user has scanned. If its length is within the available range for DADF feeding,
check the circuit between the DADF Pre Regi Sensor, the DADF Feed Out Sensor, and the DADF PWB. The DADF EEPROM Read/Write operation failed.
If no problems are found, replace the DADF PWB (PL 51.2). NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
If the problem persists after turning the power OFF then ON, replace the DADF PWB (PL 51.2).
005-199 Too Long Size Jam
BSD-ON:CH5.5
It was detected that the document length in Slow Scan direction was out of the specifications. 005-305 DADF Feeder Cover Interlock Open (when running)
BSD-ON:CH5.1
• Simplex and Duplex modes: 431.9mm or longer
• Fax mode: 1501.0mm or longer The Feeder Cover Interlock was opened during DADF operation.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Cause/Action
Check the document size a user has scanned. If its length is within the available range for DADF feeding,
Check the following:
check the circuit between the DADF Pre Regi Sensor, the DADF Feed Out Sensor, and the DADF PWB.
• The DADF Feeder Cover for a mismatch.
If no problems are found, replace the DADF PWB (PL 51.2).
• DADF Interlock Switch: DC330 [005-212] (PL 51.7)
If the problem persists, check the circuit between the DADF Interlock Switch and the DADF PWB. If no
problems are found, replace the DADF PWB (PL 51.2).
005-210 DADF Download Fail
BSD-ON:CH3.5
When the IISS starts up (Power ON/Sleep recovery), it was detected that the DADF is in Download
005-906 DADF Feed Out Sensor Static Jam
Mode. BSD-ON:CH5.5
Cause/Action The DADF Feed Out Sensor turns ON at the following timings.
Perform the DADF software download.
1. When Power is ON
2. At Feeder Cover Interlock Close
3. At Platen Interlock Close
005-275 DADF RAM Test Fail
BSD-ON:CH3.5
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • Check the DADF Regi Sensor for remaining paper, foreign substances, contamination on sensors,
and etc.
Cause/Action • DADF Regi Sensor: DC330 [005-110] (PL 51.17)
Check the following:
If the problem persists, check the circuit between the DADF Regi Sensor and the DADF PWB. If no
problems are found, replace the DADF PWB (PL 51.2).
• Check the DADF Feed Out Sensor for remaining paper, the Actuator for return failure, foreign
substances, contamination on sensors, and etc.
• DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
If the problem persists, check the circuit between the DADF Feed Out Sensor and the DADF PWB. If no 005-913 DADF Inverter Sensor Static Jam
problems are found, replace the DADF PWB (PL 51.2).
BSD-ON:CH5.6
The DADF Invert Sensor turns On at the timings below.
005-907 DADF Pre Regi Sensor Static Jam 1. When Power is ON
BSD-ON:CH5.5 2. At Feeder Cover Interlock Close
3. At Platen Interlock Close
The DADF Pre Regi Sensor turns ON at the following timings:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
1. When Power is ON
2. At Feeder Cover Interlock Close
Cause/Action
Check the following:
3. At Platen Interlock Close
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • Check the DADF Inverter Sensor for remaining paper, the Actuator for return failure, foreign
substances, contamination on sensors, and etc.
Cause/Action • DADF Invert Sensor: DC330 [005-211] (PL 51.9)
Check the following: If the problem persists, check the circuit between the DADF Invert Sensor and the DADF PWB. If no
problems are found, replace the DADF PWB (PL 51.2).
• Check the DADF Pre Regi Sensor for remaining paper, the Actuator for return failure, foreign
substances, contamination on sensors, and etc.
• DADF Pre Regi Sensor: DC330 [005-206] (PL 51.17)
If the problem persists, check the circuit between the DADF Pre Regi Sensor and the DADF PWB. If no 005-915 DADF APS Sensor 1 Static Jam
problems are found, replace the DADF PWB (PL 51.2).
BSD-ON:CH5.4
The DADF APS Sensor 1 turns ON at the timings below.
005-908 DADF Regi Sensor Static Jam 1. When Power is ON
BSD-ON:CH5.6 2. At Feeder Cover Interlock Close
3. At Platen Interlock Close
The DADF Regi Sensor turns ON at the following timings:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
1. When Power is ON
2. At Feeder Cover Interlock Close
Cause/Action
3. At Platen Interlock Close Check the following:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • Check the DADF APS Sensor 1 for remaining paper, the Actuator for return failure, foreign
substances, contamination on sensors, and etc.
Cause/Action • DADF APS Sensor 1: DC330 [005-218] (PL 51.17)
Check the following:
Ver.1.3 09/2012 CHAIN 5
2-37
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 5 2-38 Ver.1.3
If the problem persists, check the circuit between the DADF APS Sensor 1 and the DADF PWB. If no 005-940 DADF No Original
problems are found, replace the DADF PWB (PL 51.2).
BSD-ON:-
It was detected that the document was pulled out during document feed.
005-916 DADF APS Sensor 2 Static Jam Cause/Action
BSD-ON:CH5.4
Reload the document.
The DADF APS Sensor 2 turns ON at the timings below.
1. When Power is ON
2. At Feeder Cover Interlock Close
005-941 Doc number of sheets is insufficient
BSD-ON:-
3. At Platen Interlock Close
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. It was detected that some documents were missing at post-Jam recovery.
Cause/Action Cause/Action
Check the following: Follow the instructions on the UI screen to reload the document that was jammed.
• Check the DADF APS Sensor 2 for remaining paper, the Actuator for return failure, foreign
substances, contamination on sensors, and etc.
• DADF APS Sensor 2: DC330 [005-219] (PL 51.17)
005-945 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size
If the problem persists, check the circuit between the DADF APS Sensor 2 and the DADF PWB. If no
problems are found, replace the DADF PWB (PL 51.2). (Cont)
BSD-ON:CH5.4, CH5.3
In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast
005-917 DADF APS Sensor 3 Static Jam Scan (FS) direction was transported from the DADF.
(If paper was not fed, 005-945 is displayed. If paper was fed, 005-947 is displayed.)
BSD-ON:CH5.4
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
The DADF APS Sensor 3 turns ON at the timings below.
Cause/Action
1. When Power is ON Check the following:
2. At Feeder Cover Interlock Close
3. At Platen Interlock Close • Check that the DADF Tray Set Guide operates normally.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • DADF Tray Set Guide Sensor 1-3: DC330 [005-215/216/217] (PL 51.10)
• Check the circuit between the DADF Tray Set Guide Sensor 1-3 and the DADF PWB
Cause/Action • DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17)
Check the following: • Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.
If no problems are found, replace the DADF PWB (PL 51.2).
• Check the DADF APS Sensor 3 for remaining paper, the Actuator for return failure, foreign
substances, contamination on sensors, and etc.
• DADF APS Sensor 3: DC330 [005-220] (PL 51.17)
If the problem persists, check the circuit between the DADF APS Sensor 3 and the DADF PWB. If no 005-946 SS-Size Mismatch Jam On No Mix-Size (Cont)
problems are found, replace the DADF PWB (PL 51.2).
BSD-ON:CH5.4, CH5.2, CH5.5, CH5.6
In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
transported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is
displayed.) Cause/Action
Check the following:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Document Tray Size Sensor 1/2 : DC330 [005-221/222] (PL 51.10)
Cause/Action • Check the circuit between the Document Tray Size Sensor 1/2 and the DADF PWB.
Check the following: • DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
• DADF Regi Sensor: DC330 [005-110] (PL 51.17)
• Document Tray Size Sensor 1/2 : DC330 [005-221/222] (PL 51.10)
• DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17)
• Check the circuit between the Document Tray Size Sensor 1/2 and the DADF PWB.
• Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.
• DADF Feed Out Sensor: DC330 [005-205] (PL 51.6)
• DADF Regi Sensor: DC330 [005-110] (PL 51.17) If no problems are found, replace the DADF PWB (PL 51.2).
• DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17)
• Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.
If no problems are found, replace the DADF PWB (PL 51.2).
005-947 FS-Size Mismatch Jam On No Mix-Size or SS Mix-Size
BSD-ON:CH5.4, CH5.3
In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast
Scan (FS) direction was transported from the DADF.
(If paper was not fed, 005-945 is displayed. If paper was fed, 005-947 is displayed.)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Check the following:
• Check that the DADF Tray Set Guide operates normally.
• DADF Tray Set Guide Sensor 1-3: DC330 [005-215/216/217] (PL 51.10)
• Check the circuit between the DADF Tray Set Guide Sensor 1-3 and the DADF PWB
• DADF APS Sensors 1-3: DC330 [005-218/219/220] (PL 51.17)
• Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB.
If no problems are found, replace the DADF PWB (PL 51.2).
005-948 SS-Size Mismatch Jam On No Mix-Size
BSD-ON:CH5.4, CH5.2, CH5.5, CH5.6
In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was
transported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is
displayed.)
Ver.1.3 09/2012 CHAIN 5
2-39
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 5 2-40 Ver.1.3
010-330 Fuser Motor Fail 010-360 IH Driver Input High Voltage Fail
BSD-ON:CH10.1, CH9.29 BSD-ON:CH10.3, CH1.2
The Fuser Drive Motor revolution failure was detected. The input voltage of the IH Driver is high voltage (150VAC or higher). (Status code 0x1 is received)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Initial Actions Procedure
• Turn the power OFF and check whether the Fuser Assembly is installed properly. Turn the power OFF. Remove the Right Cover and remove the Front LVPS Fan.
• With the Fuser in nipped state, rotate the Roller manually to check for loading. Turn the main power ON (turn ON the Main Power Switch).
Is the voltage between the Main LVPS J6-1 and J6-3 100VAC?
Y N
Procedure Go to "2.2.2.1 AC Power FIP".
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB
and open the Chassis Assembly. Turn the main power OFF and replace the following parts in sequence:
Turn the power ON and enter the Diag mode. Turn ON DC330 [010-006] (Fuser Drive Motor). • IH Driver (PL 18.3)
Does the Fuser Drive Motor rotate? • MCU PWB (2270/3370) (PL 18.2a)
Y N
• MCU PWB (4470/5570) (PL 18.2b)
Is the voltage between the Fuser Drive Motor J242-1 (+) and the GND (-) +24VDC?
Y N 010-361 IH Driver Input Low Voltage Fail
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
BSD-ON:CH10.3, CH1.2
Is the voltage between the Fuser Drive Motor J243-1 (+) and the GND (-) +5VDC? The input voltage of the IH Driver is low voltage (80VAC or lower). (Status code 0x2 is received)
Y N
Go to 2.2.2.3 +5VDC Power FIP.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Turn the power OFF and check the connection between the MD PWB J525 and the Fuser Drive Procedure
Motor J243 for open circuit, short circuit, and poor contact.
Turn the power OFF. Remove the Right Cover and remove the Front LVPS Fan.
If no problems are found, replace the following parts in sequence: Turn the main power ON (turn ON the Main Power Switch).
• Fuser Drive Motor (PL 3.1)
Is the voltage between the Main LVPS J6-1 and J6-3 100VAC?
• MD PWB (2270/3370) (PL 18.2a) Y N
• MD PWB (4470/5570) (PL 18.2b) Go to "2.2.2.1 AC Power FIP".
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) Turn the main power OFF and replace the following parts in sequence:
• IH Driver (PL 18.3)
Press the Stop button. Check the operation of DC330 [094-012] (1st BTR Contact) and DC330 [094-013] • MCU PWB (2270/3370) (PL 18.2a)
(1st BTR Retract) alternately. Does the Fuser Drive Motor rotate? • MCU PWB (4470/5570) (PL 18.2b)
Y N
Turn the power OFF and check the 1st BTR Contact/Retract Gear for blockage or damage.
010-362 IH Driver Surge Fail
BSD-ON:CH10.3
Turn the power OFF and check the connection between the Fuser Drive Motor J243-8 and the MD PWB
J525-A1 for open circuit, short circuit, and poor contact. The IH Driver detected surge. (Status code 0x3 is received)
If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MD PWB (4470/5570) (PL 18.2b) Cause/Action
• MCU PWB (2270/3370) (PL 18.2a) 1. Turn the power OFF and ON.
• MCU PWB (4470/5570) (PL 18.2b) 2. Check the voltage and voltage noise at customer's outlet.
Ver.1.3 09/2012 CHAIN 10
2-41
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 10 2-42 Ver.1.3
If the problem was not resolved by turning the power OFF then ON and no problems were found • MCU PWB (2270/3370) (PL 18.2a)
after checking the voltage and voltage noise at the outlet, replace the IH Driver (PL 18.3). • MCU PWB (4470/5570) (PL 18.2b)
010-367 Input Low Current Fail
010-363 IGBT Temperature High Fail
BSD-ON:CH10.3
BSD-ON:CH10.3
The input current was below the lower limit continuously for the specified time. (Status code 0x8 is
The IGBT Temperature Sensor detected high temperature. (Status code 0x4 is received)
received)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure Initial Actions
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser
and open the Chassis Assembly.
Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-016] (IH Intake Fan).
Is the IH Intake Fan rotating?
Y N Procedure
Proceed to the 042-332 FIP. Check the following:(For 4470/5570, perform the check after removing the Sub LVPS.)
• The relay connector P/J634 for poor contact
Press the Stop button. Turn ON DC330 [042-017] (IH Exhaust Fan). • The connection between the IH Driver T60 and the Fuser Assembly DJ600-1 for short circuit and
Is the IH Exhaust Fan rotating? poor contact
Y N • The connection between the IH Driver T61 and the Fuser Assembly DJ600-3 for short circuit and
Proceed to the 042-330 FIP.
poor contact
If no problems are found, replace the following parts in sequence:
Press the Stop button.
Turn the power OFF and check the connection between the IH Driver J530 and the MCU PWB J414 for • IH Driver (PL 18.3)
open circuit, short circuit, and poor contact. (For 4470/5570, perform the check after removing the Sub • Fuser Assembly (PL 7.1)
LVPS.) • MCU PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence: • MCU PWB (4470/5570) (PL 18.2b)
• IH Driver (PL 18.3)
• MCU PWB (2270/3370) (PL 18.2a)
010-368 Encoder Pulse Fail
• MCU PWB (4470/5570) (PL 18.2b)
BSD-ON:CH10.1
010-364 IGBT Temperature Sensor Fail The level change of the Belt Speed Sensor was in less than 1 second. (Status code 0x9 is received)
BSD-ON:CH10.3
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
An open circuit, short circuit, or abnormal change in Sensor value was detected at the IGBT Temperature
Sensor. (Status code 0x5 is received)
Initial Actions
• Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
• Check whether the MCU PWB connector J431 is connected properly.
Cause/Action
1. Turn the power OFF and ON. Procedure
2. Turn the power OFF and check the connection between the IH Driver J530 and the MCU PWB
Check the following connections for short circuits and poor contacts.
J414 for open circuit, short circuit, and poor contact. • Between MCU PWB J431-12 and Fuser Assembly DJ600-B7
(For 4470/5570, perform the check after removing the Sub LVPS.)
• Between MCU PWB J431-13 and Fuser Assembly DJ600-B6
If no problems are found, replace the following parts in sequence:
• Between MCU PWB J431-14 and Fuser Assembly DJ600-B5
• IH Driver (PL 18.3)
If no problems are found, replace the following parts in sequence:
• Fuser Assembly (PL 7.1) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (2270/3370) (PL 18.2a)
Initial Actions
• MCU PWB (4470/5570) (PL 18.2b)
• Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser
Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
010-369 IH Driver Communication Fail • Check whether the MCU PWB connector J431 is connected properly.
BSD-ON:CH10.3
Procedure
Communication error between the IH Driver and the MCU PWB has occurred.
(Status code 0xC is received. Or, communication error between the DD and the IH was detected) Measure the resistance between Fuser Assembly P600-A7 and P600-A8. Is the resistance infinite?
Y N
Check the following connections for open circuits, short circuits, and poor contacts.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Between DJ600-A5 and MCU PWB J431-7
Cause/Action • Between DJ600-A4 and MCU PWB J431-8
1. Turn the power OFF and ON. If no problems are found, replace the MCU PWB.
2. Turn the power OFF and check the connection between the MCU PWB J414 and the IH Driver • MCU PWB (2270/3370) (PL 18.2a)
PWB J530 for open circuit, short circuit, and poor contact. (For 4470/5570, perform the check after • MCU PWB (4470/5570) (PL 18.2b)
removing the Sub LVPS.)
If no problems are found, replace the following parts in sequence: Replace the Fuser Assembly (PL 7.1).
• IH Driver (PL 18.3)
• MCU PWB (2270/3370) (PL 18.2a) 010-372 Heat Roll STS Center Over Temperature Fail
• MCU PWB (4470/5570) (PL 18.2b) BSD-ON:CH10.4
The AD value of the Center Thermistor was detected to be higher than the defined value 4 times in a
010-370 IH Driver Freeze Fail row.
BSD-ON:CH10.3
NOTE: To clear this Fail, clear the history in NVM (744-001) and then turn the power OFF and ON.
The IH Driver Freeze port became Active (Low). (The CPU of the IH Driver has hanged.) When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Initial Actions
• Turn the power OFF and remove the Fuser Assembly. Check whether foreign substances or paper
Cause/Action is wound around the Heat Roll.
1. Turn the power OFF and ON. • The Drawer Connector between the Fuser Assembly and the Main Unit ( P/DJ600) for broken/bent
2. Turn the power OFF and check the connection between the MCU PWB J414 and the IH Driver pins, foreign substances, burns, and etc.
PWB J530 for open circuit, short circuit, and poor contact. (For 4470/5570, perform the check after • Check whether the MCU PWB connector J431 is connected properly.
removing the Sub LVPS.)
If no problems are found, replace the following parts in sequence: Procedure
• IH Driver (PL 18.3) Check the following connections for short circuits and poor contacts.
• MCU PWB (2270/3370) (PL 18.2a) • Between DJ600-A5 and MCU PWB J431-7
• MCU PWB (4470/5570) (PL 18.2b) • Between DJ600-A4 and MCU PWB J431-8
If no problems are found, replace the following parts in sequence:
• Fuser Assembly (PL 7.1)
010-371 Heat Belt STS Center Disconnection Fail
• MCU PWB (2270/3370) (PL 18.2a)
BSD-ON:CH10.4
• MCU PWB (4470/5570) (PL 18.2b)
The open circuit AD value of the Center Thermistor was detected 3 times in a row.
010-373 Heat Belt STS Rear Disconnection Fail
Ver.1.3 09/2012 CHAIN 10
2-43
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 10 2-44 Ver.1.3
BSD-ON:CH10.4 010-375 Heat Belt STS Center Warm Up Time Fail
BSD-ON:CH10.4
The open circuit AD value of the Rear Thermistor was detected 3 times in a row.
When transitioning from the Wait state, the specified Temperature is not reached within the specified
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
time.
Initial Actions
NOTE: •This Fail may occur when the temperature in the installation environment is low (10 degree or
• Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser
lower)
Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Check whether the MCU PWB connector J431 is connected properly.
Procedure
Procedure Enter DC122 Fail History. Check whether IH Driver Input Low Voltage Fail has occurred.
Measure the resistance between Fuser Assembly P600-A9 and P600-A10. Is the resistance infinite? Has Fail 010-361 occurred?
Y N Y N
Check the following connections for open circuits, short circuits, and poor contacts. Turn the power OFF and check the following:
• Between DJ600-A3 and MCU PWB J431-9 • Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the
• Between DJ600-A2 and MCU PWB J431-10 Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
If no problems are found, replace the MCU PWB. • The connection between the DJ600-A4/A5 and the MCU PWB J431-8/7 for open circuit, short
• MCU PWB (2270/3370) (PL 18.2a) circuit, and poor contact
• MCU PWB (4470/5570) (PL 18.2b) If no problems are found, replace the following parts in sequence:
• Fuser Assembly (PL 7.1)
Replace the Fuser Assembly (PL 7.1). • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
010-374 Heat Belt STS Rear Over Temperature Fail
Proceed to the 010-361 FIP.
BSD-ON:CH10.4
The AD value of the Rear Thermistor was detected to be higher than the defined value 4 times in a row. 010-376 Heat Belt STS Rear Warm Up Time Fail
BSD-ON:CH10.4
NOTE: To clear this Fail, clear the history in NVM (744-001) and then turn the power OFF and ON.
When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. When transitioning from the Wait state, the specified Temperature is not reached within the specified
time.
Initial Actions
• Turn the power OFF and remove the Fuser Assembly. Check whether foreign substances or paper NOTE: •This Fail may occur when the temperature in the installation environment is low (10 degree or
is wound around the Heat Roll. lower)
• The Drawer Connector between the Fuser Assembly and the Main Unit ( P/DJ600) for broken/bent • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
pins, foreign substances, burns, and etc.
• Check whether the MCU PWB connector J431 is connected properly. Cause/Action
1. Turn the power OFF and ON.
Procedure 2. Turn the power OFF and check the following:
Check the following connections for short circuits and poor contacts. • Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the
• Between DJ600-A3 and MCU PWB J431-9 Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
• Between DJ600-A2 and MCU PWB J431-10 • The connection between the DJ600-A2/A3 and the MCU PWB J431-10/9 for open circuit,
If no problems are found, replace the following parts in sequence: short circuit, and poor contact
• Fuser Assembly (PL 7.1) If no problems are found, replace the following parts in sequence:
• MCU PWB (2270/3370) (PL 18.2a) • Fuser Assembly (PL 7.1)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
010-377 Fuser On Time Fail Cause/Action
BSD-ON:CH10.4 1. Turn the power OFF and ON.
2. Turn the power OFF and check the following:
When in Ready or Standby states, the temperature monitor value of the Rear Thermistor did not reach
• Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the
the specified temperature within the specified time after the IH power had turned ON.
Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for open circuit,
short circuit, and poor contact.
Cause/Action If no problems are found, replace the following parts in sequence:
1. Turn the power OFF and ON. • Fuser Assembly (PL 7.1)
2. Turn the power OFF and check the following: • MCU PWB (2270/3370) (PL 18.2a)
• Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the • MCU PWB (4470/5570) (PL 18.2b)
Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
• The connection between the DJ600-A2/A3 and the MCU PWB J431-10/9 for open circuit,
short circuit, and poor contact 010-380 P/Roll Latch Motor Fail
If no problems are found, replace the following parts in sequence: BSD-ON:CH10.2
• Fuser Assembly (PL 7.1)
When in the P/Roll Contact/Retract operation, the Latch Position Sensor detected a Latch position error
• MCU PWB (2270/3370) (PL 18.2a) of the P/Roll.
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
010-378 Heat Belt Rotation Fail Initial Actions
BSD-ON:CH10.1 • Turn the power OFF and check whether the Fuser Assembly is installed properly.
• Remove the Fuser Assembly and check the Drawer Connector between the Fuser Assembly and
The Belt Speed Sensor output has not changed for 500ms or longer after the Fuser Motor On. the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
• Check whether the MCU PWB connector J431 is connected properly.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Procedure
1. Turn the power OFF and ON. Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB
2. Turn the power OFF and check the following: and open the Chassis Assembly.
• Remove the Fuser Assembly. The Drawer Connector between the Fuser Assembly and the Turn the power ON and enter the Diag mode. Turn ON DC330 [010-009] (P/Roll Latch On) and DC330
Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc. [010-010] (P/Roll Latch Off) alternately. Does the Latch Motor rotate?
Y N
• The connection between the DJ600-B7/B6/B5 and the MCU PWB J431-12/13/14 for open
circuit, short circuit, and poor contact Is the voltage between the MD PWB J520-9 (+) and the GND +24VDC?
Y N
If no problems are found, replace the following parts in sequence:
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
• Fuser Assembly (PL 7.1)
• MCU PWB (2270/3370) (PL 18.2a) Turn the power OFF, then measure the Latch Motor wire wound resistance. Disconnect the Latch
• MCU PWB (4470/5570) (PL 18.2b) Motor J254, then measure the following resistances.
• Between Latch Motor J254 pin-2 and J254 pin-6
• Between Latch Motor J254 pin-1 and J254 pin-5
010-379 Fuser Hot Not Ready Return Time Fail Is the resistance approx. 5.7Ohm for each? (At 25 C)
BSD-ON:CH10.4 Y N
Replace the P/R Latch Motor (PL 7.1).
The time taken to recover from High Temperature Not Ready state has exceeded the specified time.
Ver.1.3 A
09/2012 B
CHAIN 10
2-45
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 10 2-46 Ver.1.3
A B
Measure the resistance between the disconnected connector J254-1/2/5/6 and the Frame. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Is the resistance infinite for all?
Y N Cause/Action
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short 1. Turn the power OFF and ON.
circuits due to pinching. 2. Turn the power OFF and replace with the correct Fuser Assembly (PL 7.1).
If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
010-382 Fuser Thermostat Fail
BSD-ON:CH10.4
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
The Fuser Assembly Thermostat is broken.
Press the Stop button. Turn ON DC330 [010-009] (P/Roll Latch On) and DC330 [010-202] (P/Roll Latch
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Sensor), as well as DC330 [010-010] (P/Roll Latch Off) and DC330 [010-202] (P/Roll Latch Sensor)
alternately. Initial Actions
Does the display change between Low/High?
• Turn the power OFF and remove the Fuser Assembly. The Drawer Connector between the Fuser
Y N
Assembly and the Main Unit ( P/DJ600) for broken/bent pins, foreign substances, burns, and etc.
Is the voltage between the MCU PWB J431-4 (+) and the GND +1.2VDC?
Y N • Check whether the MCU PWB connector J431 is connected properly.
Press the Stop button and turn the power OFF.
Remove the Fuser Assembly and check the connection between the DJ600-A8/A7 and the Procedure
MCU PWB J431-4/5 for open circuit, short circuit, and poor contact. Measure the resistance between P600 pin-A11 and P600 pin-B9. Is the resistance infinite?
If no problems are found, replace the following parts in sequence: Y N
• Fuser Assembly (PL 7.1) Check the following connections for open circuits, short circuits, and poor contacts.
• MCU PWB (2270/3370) (PL 18.2a) • Between DJ600-A1 and MCU PWB J431-11
• MCU PWB (4470/5570) (PL 18.2b) • Between DJ600-B1 and MCU PWB J431-18
If no problems are found, replace the MCU PWB.
Press the Stop button and turn the power OFF. • MCU PWB (2270/3370) (PL 18.2a)
Remove the Fuser Assembly and check the connection between the DJ600-A6 and the MCU PWB • MCU PWB (4470/5570) (PL 18.2b)
J431-6 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: Replace the Fuser Assembly (PL 7.1).
• Fuser Assembly (PL 7.1)
• MCU PWB (2270/3370) (PL 18.2a)
010-398 Fuser Fan Fail
• MCU PWB (4470/5570) (PL 18.2b)
BSD-ON:CH10.7
Turn the power OFF and check the Latch Motor Gear for wear or damage. If no problems are found,
The Fuser Fan error was detected.
replace the following parts in sequence:
• MCU PWB (2270/3370) (PL 18.2a)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a) Initial Actions
• MD PWB (4470/5570) (PL 18.2b) Rotate the Fuser Fan manually to check for loading.
010-381 Fuser Assy Illegal Fail Procedure
BSD-ON:CH10.4 Enter DC122 Fail History. Has 041-350 MD PWB F7 Blows occurred?
Y N
A different type of Fuser Assembly (rapid heating/accumulative heating) was installed. Enter the Diag Mode, turn ON DC330 [042-011] (Fuser Fan). Is the Fuser Fan rotating?
A
A
Y N • MCU PWB (2270/3370) (PL 18.2a)
Turn the power OFF and check the connection between the Fuser Fan J230-4/3/1 and the MD • MCU PWB (4470/5570) (PL 18.2b)
PWB J524-10/11/13 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• Fuser Fan (PL 4.1)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF.
Check the connection between the Fuser Fan J230-2 and the MD PWB J524-12 for open circuit,
short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Turn the power OFF and check whether the F7 on the MD PWB has melted down.
010-420 Fuser Assembly Near Life Warning
BSD-ON:-
The Fuser Assembly is near the end of its lifespan.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Replace the Fuser Assembly (PL 7.1) with a new one and clear DC135 [954-850]. If the problem persists,
replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
010-421 Fuser Assembly Life Over Warning
BSD-ON:-
The Fuser Assembly has reached the end of its lifespan.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Replace the Fuser Assembly (PL 7.1) with a new one and clear DC135 [954-850]. If the problem persists,
replace the MCU PWB.
Ver.1.3 09/2012 CHAIN 10
2-47
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 10 2-48 Ver.1.3
041-310 IM Logic Fail • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
BSD-ON:CH3.1
• IH Driver (PL 18.3)
The IM software control error was detected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. 041-325 MCU PWB F2 Blows
Cause/Action BSD-ON:CH1.6
1. Turn the power OFF and ON.
Fuse 2 on the MCU PWB has blown.
2. Install the correct version of the IOT firmware.
3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace NOTE: •Remove the cause of Fuse meltdown before replacing the MCU PWB.
the MCU PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) Cause/Action
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
or repair the circuits.
041-316 IH Driver Interface Fail • Drive Fan (2270/3370) (PL 18.2a)
BSD-ON:CH10.3 • Suction Fan (4470/5570) (PL 18.2b)
• Bottom Fan (3370) (PL 4.3a)
Interface error between the MCU PWB and the IH Driver has occurred (at the IH Driver). • Bottom Fan (4470/5570) (PL 4.3b)
• HVPS Fan (2270/3370) (PL 4.3a)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• M Fan (4470/5570) (PL 4.3b)
Cause/Action • 1st BTR Contact Retract Clutch (PL 3.2)
1. Turn the power OFF and ON. • Takeaway Clutch (2270/3370) (PL 15.1)
2. Turn the power OFF and check the connection between the IH Driver J530 and the MCU PWB 2. Turn the power OFF and replace the MCU PWB.
J414 for open circuit, short circuit, and poor contact. • MCU PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence: • MCU PWB (4470/5570) (PL 18.2b)
• IH Driver (PL 18.3)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) 041-326 MCU PWB F3 Blows
BSD-ON:CH1.6
041-317 MCU IH Interface Fail Fuse 3 on the MCU PWB has blown.
BSD-ON:CH10.3 NOTE: •Remove the cause of Fuse meltdown before replacing the MCU PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Interface error between the MCU PWB and the IH Driver has occurred (at the MCU).
Cause/Action
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
Cause/Action or repair the circuits.
1. Turn the power OFF and ON. • IH Exhaust Fan (2270/3370) (PL 4.3a)
2. Turn the power OFF and check the connection between the MCU PWB J414 and the IH Driver • IH Exhaust Fan (4470/5570) (PL 4.3b)
J530 for open circuit, short circuit, and poor contact. • Process 2 Fan (2270/3370) (PL 4.2a)
If no problems are found, replace the following parts in sequence: • Process 2 Fan (4470/5570) (PL 4.2b)
Ver.1.3 09/2012 CHAIN 41
2-49
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 41 2-50 Ver.1.3
• Erase Lamp Unit (C, M, Y, K) (PL 8.1) 041-340 MCU Nvm (EEPROM) Data Fail
• MOB ADC Assembly (PL 18.5)
BSD-ON:CH3.1
2. Turn the power OFF and replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) The specific values of the NVM (EEPROM) data are not in their specified addresses.
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
041-327 MCU PWB F4 Blows 1. Turn the power OFF and ON.
BSD-ON:CH1.11 2. Install the correct version of the IOT firmware.
3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
Fuse 4 on the MCU PWB has blown. the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
NOTE: •Remove the cause of Fuse meltdown before replacing the MCU PWB.
• MCU PWB (4470/5570) (PL 18.2b)
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts 041-341 MCU NVM (EEPROM) Access Fail
or repair the circuits. BSD-ON:CH3.1
• IBT Fan 1, 2 (2270/3370) (PL 4.2a)
• C Fan (4470/5570) (PL 4.2b) NVM (EEPROM) access error (The read values are different from those that were written, or there is I2C
2. Turn the power OFF and replace the MCU PWB. communication error).
• MCU PWB (2270/3370) (PL 18.2a)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (4470/5570) (PL 18.2b)
Cause/Action
1. Turn the power OFF and ON.
041-328 MCU PWB F5 Blows 2. Turn the power OFF and check whether there is poor connection between the EEPROM and the
BSD-ON:CH1.11 MCU PWB.
If no problems are found, replace the MCU PWB.
Fuse 5 on the MCU PWB has blown. • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: •Remove the cause of Fuse meltdown before replacing the MCU PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action 041-342 MCU Nvm (EEPROM) Buffer Fail
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts BSD-ON:CH3.1
or repair the circuits.
• HVPS (1st/2nd/DTC) (PL 6.2) NVM (EEPROM) buffer fail (The write buffer has overflowed).
• HVPS (DEVE/BCR) (2270/3370) (PL 18.6a)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• HVPS (BCR) (4470/5570) (PL 18.6b)
• HVPS (DEVE) (4470/5570) (PL 5.3) Cause/Action
2. Turn the power OFF and replace the MCU PWB. 1. Turn the power OFF and ON.
• MCU PWB (2270/3370) (PL 18.2a) 2. Turn the power OFF and check whether there is poor connection between the EEPROM and the
• MCU PWB (4470/5570) (PL 18.2b) MCU PWB.
If no problems are found, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON.
041-345 MD PWB F2 Blows
2. Turn the power OFF and check the connector ( P/J452) between the MD PWB and the MCU PWB
BSD-ON:CH1.5
for poor connection.
Fuse 2 on the MD PWB has blown. If no problems are found, replace the following parts in sequence:
• MCU PWB (2270/3370) (PL 18.2a)
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB. • MCU PWB (4470/5570) (PL 18.2b)
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
Cause/Action
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
or repair the circuits.
• LPH Unit (Y, M, C, K) (PL 2.1)
041-348 (4470/5570) MD PWB F4 Blows
BSD-ON:CH1.6
• LPH Rear PWB (Y, M, C, K) (PL 2.2)
2. Turn the power OFF and replace the MD PWB. Fuse 4 on the MD PWB has blown.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
041-346 (2270/3370) MD PWB F3 Blows
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
BSD-ON:CH1.6 or repair the circuits.
Fuse 3 on the MD PWB has blown. NOTE: For more information on the connection to the HCF, refer to the HCF Supplementary Service
Manual.
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• Tray Module PWB (PL 10.9b)
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Fax PWB (PL 10.11)
Cause/Action • HCF
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts 2. Turn the power OFF and replace the MD PWB (PL 18.2b).
or repair the circuits.
NOTE: For more information on the connection to the HCF, refer to the HCF Supplementary Service
Manual. 041-349 MD PWB F6 Blows
BSD-ON:CH1.6
• Tray Module PWB (PL 10.9a)
• Fax PWB (PL 10.11)
Fuse 6 on the MD PWB has blown.
• HCF
2. Turn the power OFF and replace the MD PWB (PL 18.2a). NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
041-347 Serial I/O Fail
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
BSD-ON:CH3.1
or repair the circuits.
The Serial I/O control clock is not input into the MD PWB. • Takeaway Motor (4470/5570) (PL 15.1)
Ver.1.3 09/2012 CHAIN 41
2-51
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 41 2-52 Ver.1.3
• Tray 1 Feed/Lift Up Motor (PL 9.4)
• P/R Latch Motor (PL 7.1)
• Agitator Motor (PL 8.2) 041-352 MD PWB F5 Blows
2. Turn the power OFF and replace the MD PWB. BSD-ON:CH1.6
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) Fuse 5 on the MD PWB has blown.
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
041-350 MD PWB F7 Blows
BSD-ON:CH1.6 Cause/Action
1. Check the Finisher circuit for overcurrent and overvoltage, and then replace the faulty parts or repair
Fuse 7 on the MD PWB has blown. the circuits.
NOTE: For more information on the connection to the Finisher, refer to the Finisher Supplementary
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
Service Manual.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
2. Turn the power OFF and replace the MD PWB.
Cause/Action • MD PWB (2270/3370) (PL 18.2a)
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
• MD PWB (4470/5570) (PL 18.2b)
or repair the circuits.
• Fuser Fan (PL 4.1)
• Front LVPS Fan (PL 4.1)
041-353 MD PWB F8 Blows
• IH Intake Fan (PL 4.1)
BSD-ON:CH1.11
• C Exhaust Fan (4470/5570) (PL 4.3b)
• Process 1 Fan (4470/5570) (PL 4.2b) Fuse 8 on the MD PWB has blown.
2. Turn the power OFF and replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a) NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• MD PWB (4470/5570) (PL 18.2b) • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
041-351 MD Detect Fail or repair the circuits.
BSD-ON:CH3.8 • MSI Feed/Nudger Motor (PL 13.2)
• Exit 2 Drive Motor (PL 17.4)
The MD PWB is not installed.
• Duplex Motor (PL 14.5)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. 2. Turn the power OFF and replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a)
Cause/Action • MD PWB (4470/5570) (PL 18.2b)
1. Turn the power OFF then ON.
2. Turn the power OFF and check the connector ( P/J452) between the MD PWB and the MCU PWB
for poor connection.
041-354 MD PWB F9 Blows
If no problems are found, replace the following parts in sequence:
BSD-ON:CH1.11
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) Fuse 9 on the MD PWB has blown.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB. • Fuser Drive Motor (PL 3.1)
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • Main Drive Motor (PL 3.2)
2. Turn the power OFF and replace the MD PWB.
Cause/Action
• MD PWB (2270/3370) (PL 18.2a)
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
• MD PWB (4470/5570) (PL 18.2b)
or repair the circuits.
• Toner Dispense Motor (Y, M, C, K) (PL 5.1)
2. Turn the power OFF and replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a)
041-357 MD PWB F12 Blows
BSD-ON:CH1.11
• MD PWB (4470/5570) (PL 18.2b)
Fuse 12 on the MD PWB has blown.
041-355 MD PWB F10 Blows NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
BSD-ON:CH1.11 • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Fuse 10 on the MD PWB has blown. Cause/Action
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB. or repair the circuits.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • Drum/Deve Drive Motor (K) (2270/3370) (PL 3.3a)
• Drum/Deve Drive Motor (K) (4470/5570) (PL 3.3b)
Cause/Action
• IBT Drive Motor Assembly (2270/3370) (PL 3.3a)
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
or repair the circuits. • IBT Drive Motor Assembly (4470/5570) (PL 3.3b)
2. Turn the power OFF and replace the MD PWB.
NOTE: The LH Fan PWB (including the LH Fan) is an option to prevent paper blocking. If these
• MD PWB (2270/3370) (PL 18.2a)
optional parts are installed, check their circuits for overcurrent and overvoltage too.
• MD PWB (4470/5570) (PL 18.2b)
• 2nd BTR Contact Retract Motor (PL 14.4)
• DC Heater (PL 14.3)
• LH Fan PWB 041-358 MD PWB F13 Blows
2. Turn the power OFF and replace the MD PWB. BSD-ON:CH1.11
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) Fuse 13 on the MD PWB has blown.
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
041-356 MD PWB F11 Blows
BSD-ON:CH1.11 Cause/Action
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
Fuse 11 on the MD PWB has blown. or repair the circuits.
• Drum/Deve Drive Motor (Y, M, C) (2270/3370) (PL 3.3a)
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• Drum Drive Motor (Y, M, C) (4470/5570) (PL 3.3b)
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Deve Drive Motor (Y, M, C) (4470/5570) (PL 3.3b)
Cause/Action 2. Turn the power OFF and replace the MD PWB.
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts • MD PWB (2270/3370) (PL 18.2a)
or repair the circuits. • MD PWB (4470/5570) (PL 18.2b)
Ver.1.3 09/2012 CHAIN 41
2-53
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 41 2-54 Ver.1.3
Cause/Action
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
041-359 MD PWB F14 Blows or repair the circuits.
BSD-ON:CH1.11 • Regi Clutch (PL 15.2)
2. Turn the power OFF and replace the MD PWB.
Fuse 14 on the MD PWB has blown. • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action 041-368 MCU-SW Firmware Mismatch
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts BSD-ON:-
or repair the circuits.
• Face Up Gate Solenoid (PL 17.5) The MCU software for the 4470/5570 model is installed in the 2270/3370 model. Or, the MCU software
• Exit 1 OCT Motor (PL 17.2) for the 2270/3370 model is installed in the 4470/5570 model.
2. Turn the power OFF and replace the MD PWB.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) Cause/Action
1. Turn the power OFF and ON.
2. Install the correct version of the IOT firmware.
041-360 MD PWB F15 Blows 3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
BSD-ON:CH1.11 the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
Fuse 15 on the MD PWB has blown. • MCU PWB (4470/5570) (PL 18.2b)
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
041-369 MD Type Mismatch
Cause/Action BSD-ON:CH3.8
1. Check the following parts circuits for overcurrent and overvoltage, and then replace the faulty parts
or repair the circuits. The MD PWD for the 4470/5570 model is installed in the 2270/3370 model. Or, the MD PWD for the
• Exit 2 Gate Solenoid (PL 17.5) 2270/3370 model is installed in the 4470/5570 model.
• Exit 2 OCT Motor (PL 17.5)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
2. Turn the power OFF and replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a) Cause/Action
• MD PWB (4470/5570) (PL 18.2b) 1. Turn the power OFF and ON.
2. Turn the power OFF and replace with the correct MD PWB.
• MD PWB (2270/3370) (PL 18.2a)
041-361 MD PWB F16 Blows • MD PWB (4470/5570) (PL 18.2b)
BSD-ON:CH1.6
Fuse 16 on the MD PWB has blown.
NOTE: •Remove the cause of Fuse meltdown before replacing the MD PWB.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
042-320 (2270/3370) Drum Y, M, C Motor Fail NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
BSD-ON:CH9.1 Procedure
Turn the power OFF and open the Front Cover. Remove the Drum (Y, M, C) and close the Front Cover.
The Drum/Deve Drive Motor (Y, M, C) revolution failure was detected.
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-027] (Drum Drive Motor Y, M, C).
Does the Drum Drive Motor (Y, M, C) rotate?
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Y N
Procedure Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Is the voltage between the MD PWB J526-3 (+) and the GND (-) +24VDC?
Turn the power OFF and remove the Front Cover. Remove the Drum (Y, M, C) and the Developer (Y, M,
Y N
C) and cheat the Front Cover Interlock Switch.
Go to 2.2.2.4 (4470/5570) +24VDC Power FIP.
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-026] (Drum/Deve Drive Motor Y, M,
C). Does the Drum/Deve Drive Motor (Y, M, C) rotate? Is the voltage between the MD PWB J527-A16 (+) and the GND (-) +5VDC?
Y N
Y N
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Go to 2.2.2.3 +5VDC Power FIP.
Is the voltage between the MD PWB J526-3 (+) and the GND (-) +24VDC?
Y N
Turn the power OFF and check the connections between the MD PWB J526 and the Drum Drive
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP.
Motor (Y, M, C) J246, as well as between the MD PWB J527 and the Drum Drive Motor (Y, M, C)
J247 for open circuits, short circuits, and poor contacts.
Is the voltage between the MD PWB J527-A16 (+) and the GND (-) +5VDC?
If no problems are found, replace the following parts in sequence:
Y N
• Drum Drive Motor (Y, M, C) (PL 3.3b)
Go to 2.2.2.3 +5VDC Power FIP.
• MD PWB (PL 18.2b)
Turn the power OFF and check the connections between the MD PWB J526 and the Drum/Deve • MCU PWB (PL 18.2b)
Drive Motor (Y, M, C) J246, as well as between the MD PWB J527 and the Drum/Deve Drive Motor
(Y, M, C) J247 for open circuits, short circuits, and poor contacts. Press the Stop button and open the Front Cover. Install the Drum (Y, M, C) and close the Front Cover.
If no problems are found, replace the following parts in sequence: Turn the power ON and enter the Diag mode. Turn ON DC330 [091-027] (Drum Drive Motor Y, M, C).
• Drum/Deve Drive Motor (Y, M, C) (PL 3.3a) Does the Drum Drive Motor (Y, M, C) rotate?
Y N
• MD PWB (PL 18.2a)
Check the Drum (Y, M, C) for loading.
• MCU PWB (PL 18.2a)
Press the Stop button and turn the power OFF. Check the connection between the Drum Drive Motor
Press the Stop button and turn the power OFF. Install the Drum (Y, M, C), the Developer (Y, M, C), and
(Y, M, C) J247-8 and the MD PWB J527-A9 for open circuit, short circuit, and poor contact.
the Front Cover. If no problems are found, replace the following parts in sequence:
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-026] (Drum/Deve Drive Motor Y, M,
• MD PWB (PL 18.2b)
C). Does the Drum/Deve Drive Motor (Y, M, C) rotate?
• MCU PWB (PL 18.2b)
Y N
Check the Drum (Y, M, C) and the Developer (Y, M, C) for loading
042-323 Drum K Motor Fail
Press the Stop button and turn the power OFF. Check the connection between the Drum/Deve Drive
BSD-ON:CH9.4
Motor (Y, M, C) J247-8 and the MD PWB J527-A9 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
The Drum/Deve Drive Motor (K) revolution failure was detected.
• MD PWB (PL 18.2a)
• MCU PWB (PL 18.2a) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
042-320 (4470/5570) Drum Y, M, C Motor Fail
Procedure
BSD-ON:CH9.2
Turn the power OFF and remove the Front Cover. Remove the Drum (K) and the Developer (K) and
cheat the Front Cover Interlock Switch.
The Drum Drive Motor (Y, M, C) revolution failure was detected.
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-033] (Drum/Deve Drive Motor K).
Does the Drum/Deve Drive Motor (K) rotate?
Ver.1.3 09/2012 CHAIN 42
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 42 2-56 Ver.1.3
Y N Y N
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Is the voltage between the MD PWB J526-1 (+) and the GND (-) +24VDC? Is the voltage between the MD PWB J526-5 (+) and the GND (-) +24VDC?
Y N Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP. Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
Is the voltage between the MD PWB J527-A8 (+) and the GND (-) +5VDC? Is the voltage between the MD PWB J527-B8 (+) and the GND (-) +5VDC?
Y N Y N
Go to 2.2.2.3 +5VDC Power FIP. Go to 2.2.2.3 +5VDC Power FIP.
Turn the power OFF and check the connections between the MD PWB J526 and the Drum/Deve Turn the power OFF and check the connections between the MD PWB J526 and the IBT Drive
Drive Motor (K) J240, as well as between the MD PWB J527 and the Drum/Deve Drive Motor (K) Motor J248, as well as between the MD PWB J527 and the IBT Drive Motor J249 for open circuits,
J241 for open circuits, short circuits, and poor contacts. short circuits, and poor contacts.
If no problems are found, replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• Drum/Deve Drive Motor (K) (2270/3370) (PL 3.3a) • IBT Drive Motor (2270/3370) (PL 3.3a)
• Drum/Deve Drive Motor (K) (4470/5570) (PL 3.3b) • IBT Drive Motor (4470/5570) (PL 3.3b)
• MD PWB (2270/3370) (PL 18.2a) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF. Install the Drum (K), the Developer (K), and the Front Press the Stop button and turn the power OFF. Install the IBT Unit and close the L/H Cover.
Cover. Turn the power ON and enter the Diag mode. Turn ON DC330 [094-006] (IBT Drive Motor).
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-033] (Drum/Deve Drive Motor K). Does the IBT Drive Motor rotate?
Does the Drum/Deve Drive Motor (K) rotate? Y N
Y N Check the IBT Drive for loadingAlso, check the IBT for loading due to blockage in the IBT Waste
Check the Drum (K) and the Developer (K) for loading Toner Collection Auger
Press the Stop button and turn the power OFF. Check the connection between the Drum/Deve Drive Press the Stop button and turn the power OFF. Check the connection between the IBT Drive Motor
Motor (K) J241-8 and the MD PWB J527-A1 for open circuit, short circuit, and poor contact. J249-8 and the MD PWB J527-B1 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: If no problems are found, replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) 042-325 Main Motor Fail
BSD-ON:CH4.1, CH8.1, CH8.4
042-324 IBT Motor Fail
The Main Drive Motor revolution failure was detected.
BSD-ON:CH9.28
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
The IBT Drive Motor revolution failure was detected.
Procedure
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Turn the power OFF. Remove the IBT Unit and cheat the L/H Cover Interlock Switch.
Procedure Turn the power ON and enter the Diag mode. Turn ON DC330 [042-002] (Main Drive Motor).
Does the Main Drive Motor rotate?
Turn the power OFF. Remove the IBT Unit and cheat the L/H Cover Interlock Switch.
Y N
Turn the power ON and enter the Diag mode. Turn ON DC330 [094-006] (IBT Drive Motor).
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Does the IBT Drive Motor rotate? Is the voltage between the MD PWB J535-1 (+) and the GND (-) +24VDC?
A
A
Y N The IH Exhaust Fan error was detected.
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Is the voltage between the MD PWB J525-A16 (+) and the GND (-) +5VDC?
Y N Procedure
Go to 2.2.2.3 +5VDC Power FIP. Turn the power ON and enter DC122 Fail History. Has 041-326 MCU PWB F3 Blows occurred?
Y N
Turn the power OFF and check the connections between the MD PWB J535 and the Main Drive Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD
Motor J244, as well as between the MD PWB J525 and the Main Drive Motor J245 for open PWB and open the Chassis Assembly. Rotate the IH Exhaust Fan manually to check for loading.
circuits, short circuits, and poor contacts. Turn the power ON and enter the Diag mode. Turn ON DC330 [042-017] (IH Exhaust Fan).
If no problems are found, replace the following parts in sequence: Is the IH Exhaust Fan rotating?
• Main Drive Motor (PL 3.2) Y N
• MD PWB (2270/3370) (PL 18.2a) When the Diag is turned ON, is the voltage between the MCU PWB J414-B1 (+) and the
GND (-) +24VDC?
• MD PWB (4470/5570) (PL 18.2b)
Y N
• MCU PWB (2270/3370) (PL 18.2a) Turn the power OFF and replace the MCU PWB.
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF. Install the IBT Unit and close the L/H Cover.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-002] (Main Drive Motor). Turn the power OFF and check the connection between the IH Exhaust Fan J225 and the
Does the Main Drive Motor rotate?
MCU PWB J414 for open circuit, short circuit, and poor contact.
Y N
If no problems are found, replace the following parts in sequence:
Check the 2nd BTR for loading and the Drive Gear for revolution failure or damage • IH Exhaust Fan (2270/3370) (PL 4.3a)
• IH Exhaust Fan (4470/5570) (PL 4.3b)
Press the Stop button. (2270/3370)
Turn ON DC330 [042-002] (Main Drive Motor), then turn ON DC330 [077-001] (Takeaway Clutch). (4470/ • MCU PWB (2270/3370) (PL 18.2a)
5570) • MCU PWB (4470/5570) (PL 18.2b)
Turn ON DC330 [042-002] (Main Drive Motor), then turn ON DC330 [077-050] (Takeaway Motor).
Does the Main Drive Motor rotate? Press the Stop button and turn the power OFF. Check the connection between the IH Exhaust Fan
Y N J225-3 and the MCU PWB J414-B3 for open circuit, short circuit, and poor contact. If no problems
Check the MSI Takeaway Roll and the Tray 1 Takeaway Roll for loading and the Drive Gear for are found, replace the MCU PWB.
revolution failure or damage • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button. Turn ON DC330 [042-002] (Main Drive Motor), then turn ON DC330 [077-002]
(Regi Clutch). Does the Main Drive Motor rotate? Turn the power OFF and check whether the F3 on the MCU PWB has melted down
Y N
Check the Regi Roll for loading and the Drive Gear for revolution failure or damage
042-332 IH Intake Fan Fail
Press the Stop button and turn the power OFF. Check the connection between the Main Drive Motor BSD-ON:CH10.3
J245-8 and the MD PWB J525-A9 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: The IH Intake Fan error was detected.
• MD PWB (2270/3370) (PL 18.2a)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) Procedure
• MCU PWB (4470/5570) (PL 18.2b) Turn the power ON and enter DC122 Fail History. Has 041-350 MD PWB F7 Blows occurred?
Y N
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD
042-330 IH Exhaust Fan Fail PWB and open the Chassis Assembly.
BSD-ON:CH10.3 (2270/3370)
Ver.1.3 A
09/2012 CHAIN 42
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 42 2-58 Ver.1.3
A A B C
Rotate the IH Intake Fan manually to check for loading. Turn the power OFF and check the connection between the IBT Fan 1 J232 and the MCU
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-016] (IH Intake Fan). PWB J416, as well as between the IBT Fan 2 J236 and the MCU PWB J416 for open circuits,
Is the IH Intake Fan rotating? short circuits, and poor contacts.
Y N If no problems are found, replace the following parts in sequence:
When the Diag is turned ON, is the voltage between the MD PWB J529-B9 (+) and the • IBT Fan 1 (PL 4.2a)
GND (-) +24VDC? • IBT Fan 2 (PL 4.2a)
Y N
• MCU PWB (PL 18.2a)
Turn the power OFF and replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a) Press the Stop button and turn the power OFF. Check the connection between the IBT Fan 1 J232-
• MD PWB (4470/5570) (PL 18.2b) 2 and the MCU PWB J416-5, as well as between the IBT Fan 2 J236-2 and the MCU PWB J416-9
for open circuits, short circuits, and poor contacts. If no problems are found, replace the MCU PWB
Turn the power OFF and check the connection between the IH Intake Fan J226 and the MD (PL 18.2a).
PWB J529 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: Turn the power OFF and check whether the F4 on the MCU PWB has melted down
• IH Intake Fan (PL 4.1)
• MD PWB (2270/3370) (PL 18.2a) 042-335 (4470/5570) Process 1 Fan Fail
• MD PWB (4470/5570) (PL 18.2b)
BSD-ON:CH9.43
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) The Process 1 Fan error was detected.
Press the Stop button and turn the power OFF. Check the connection between the IH Intake Fan NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
J226-2 and the MD PWB J529-B11 for open circuit, short circuit, and poor contact. If no problems
are found, replace the MD PWB. Procedure
• MD PWB (2270/3370) (PL 18.2a) Turn the power ON and enter DC122 Fail History. Has 041-350 MD PWB F7 Blows occurred?
• MD PWB (4470/5570) (PL 18.2b) Y N
Turn the power OFF and remove the Rear Upper Cover. Open the Front Cover and cheat the Front
Turn the power OFF and check whether the F7 on the MD PWB has melted down. Cover Interlock Switch.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-022] (Process 1 Fan).
Is the Process 1 Fan rotating?
042-334 (2270/3370) IBT Fan Fail Y N
BSD-ON:CH9.41 When the Diag is turned ON, is the voltage between the MD PWB J537-1 (+) and the GND
(-) +24VDC?
The IBT Fan 1, 2 error was detected. Y N
Turn the power OFF and replace the MD PWB (PL 18.2b).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Turn the power OFF and check the connection between the Process 1 Fan J228 and the MD
Procedure PWB J537 for open circuit, short circuit, and poor contact.
Turn the power ON and enter DC122 Fail History. Has 041-327 MCU PWB F4 Blows occurred? If no problems are found, replace the following parts in sequence:
Y N • Process 1 Fan (PL 4.2b)
Turn the power OFF and remove the Rear Upper Cover. Open the Front Cover and cheat the Front
• MD PWB (PL 18.2b)
Cover Interlock Switch.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-019] (IBT Fan).
Press the Stop button and turn the power OFF. Check the connection between the Process 1 Fan
Does the IBT Fan1, 2 rotate?
J228-2 and the MD PWB J537-3 for open circuit, short circuit, and poor contact. If no problems are
Y N found, replace the MD PWB (PL 18.2b).
When the Diag is turned ON, is the voltage between the MCU PWB J416-3/7 (+) and the
GND (-) +24VDC?
Turn the power OFF and check whether the F7 on the MD PWB has melted down.
Y N
Turn the power OFF and replace the MCU PWB (PL 18.2a).
042-336 Process 2 Fan Fail
BSD-ON:CH9.41, CH9.43
A B C
The Process 2 Fan error was detected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
042-338 LVPS Front Fan Fail
BSD-ON:CH1.3
Procedure
Turn the power ON and enter DC122 Fail History. Has 041-326 MCU PWB F3 Blows occurred? An abnormality was detected in the LVPS Front Fan.
Y N
Turn the power OFF and remove the Rear Upper Cover. Open the Front Cover and cheat the Front NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cover Interlock Switch.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-013] (Process 2 Fan).
Procedure
Is the Process 2 Fan rotating? Turn the power ON and enter DC122 Fail History. Has 041-350 MD PWB F7 Blows occurred?
Y N Y N
When the Diag is turned ON, is the voltage between the MCU PWB J416-11 (+) and the Turn the power OFF and remove the Right Cover and Rear Upper Cover. Disconnect and reconnect
GND (-) +24VDC? P/J239. Rotate the Front LVPS Fan manually to check for loading.
Y N Turn the power ON and enter the Diag mode. Turn ON DC330 [042-014] (Front LVPS Fan).
Turn the power OFF and replace the MCU PWB. Is the Front LVPS Fan rotating?
• MCU PWB (2270/3370) (PL 18.2a) Y N
When the Diag is turned ON, is the voltage between the MD PWB J529-A13 (+) and the
• MCU PWB (4470/5570) (PL 18.2b)
GND (-) +24VDC?
Turn the power OFF and check the connection between the Process 2 Fan J238 and the MCU Y N
Turn the power OFF and replace the MD PWB.
PWB J416 for open circuit, short circuit, and poor contact.
• MD PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence:
• Process 2 Fan (2270/3370) (PL 4.2a) • MD PWB (4470/5570) (PL 18.2b)
• Process 2 Fan (4470/5570) (PL 4.2b)
Turn the power OFF and check the connection between the Front LVPS Fan J239 and the MD
• MCU PWB (2270/3370) (PL 18.2a)
PWB J529 for open circuit, short circuit, and poor contact.
• MCU PWB (4470/5570) (PL 18.2b) If no problems are found, replace the following parts in sequence:
• Front LVPS Fan (PL 4.1)
Press the Stop button and turn the power OFF. Check the connection between the Process 2 Fan • MD PWB (2270/3370) (PL 18.2a)
J238-2 and the MCU PWB J416-13 for open circuit, short circuit, and poor contact. If no problems
• MD PWB (4470/5570) (PL 18.2b)
are found, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
Press the Stop button and turn the power OFF. Check the connection between the Front LVPS Fan
• MCU PWB (4470/5570) (PL 18.2b) J239-2 and the MD PWB J529-A14 for open circuit, short circuit, and poor contact. If no problems
are found, replace the MD PWB.
Turn the power OFF and check whether the F3 on the MCU PWB has melted down
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
042-337 NOHAD Logic Fail
BSD-ON:CH3.1 Turn the power OFF and check whether the F7 on the MD PWB has melted down.
A fatal error was detected in NOHAD control. 042-340 (4470/5570) Cartridge Fan Fail
BSD-ON:CH9.44
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action The Cartridge Fan error was detected.
1. Turn the power OFF and ON.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
2. Install the correct version of the MCU software. If the problem persists, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) Procedure
• MCU PWB (4470/5570) (PL 18.2b) Turn the power ON and enter DC122 Fail History. Has 041-327 MCU PWB F4 Blows occurred?
Ver.1.3 09/2012 CHAIN 42
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 42 2-60 Ver.1.3
A B
Y N • MCU PWB (2270/3370) (PL 18.2a)
Turn the power OFF and remove the Rear Upper Cover. Open the Front Cover and cheat the Front • MCU PWB (4470/5570) (PL 18.2b)
Cover Interlock Switch.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-021] (Cartridge Fan). Press the Stop button and turn the power OFF.
Is the Cartridge Fan rotating? Check the connection between the HVPS/M Fan J235-3 and the MCU PWB J417-A12 for open
Y N circuit, short circuit, and poor contact.
When the Diag is turned ON, is the voltage between the MCU PWB J416-7 (+) and the If no problems are found, replace the MCU PWB.
GND (-) +24VDC? • MCU PWB (2270/3370) (PL 18.2a)
Y N • MCU PWB (4470/5570) (PL 18.2b)
Turn the power OFF and replace the MCU PWB (PL 18.2b).
Turn the power OFF and check whether the F2 on the MCU PWB has melted down
Turn the power OFF and check the connection between the Cartridge Fan J619 and the MCU
PWB J416 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: 042-342 (4470/5570) Suction Fan Fail
• Cartridge Fan (PL 4.2b) BSD-ON:CH9.45
• MCU PWB (PL 18.2b)
The Suction Fan error was detected.
Press the Stop button and turn the power OFF. Check the connection between the Cartridge Fan
J619-2 and the MCU PWB J416-9 for open circuit, short circuit, and poor contact. If no problems NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
are found, replace the MCU PWB (PL 18.2b).
Procedure
Turn the power OFF and check whether the F4 on the MCU PWB has melted down Turn the power ON and enter DC122 Fail History. Has 041-325 MCU PWB F2 Blows occurred?
Y N
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD
042-341 M HVPS Fan Fail PWB and open the Chassis Assembly. Rotate the Suction Fan manually to check for loading.
BSD-ON:CH9.42, CH9.45 Turn the power ON and enter the Diag mode. Turn ON DC330 [042-020] (Suction Fan).
Is the Suction Fan rotating?
The HVPS Fan (2270/3370) or M Fan (4470/5570) error was detected. Y N
When the Diag is turned ON, is the voltage between the MCU PWB J417-A1 (+) and the
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. GND (-) +24VDC?
Y N
Procedure Turn the power OFF and replace the MCU PWB (PL 18.2b).
Turn the power ON and enter DC122 Fail History. Has 041-325 MCU PWB F2 Blows occurred?
Y N Turn the power OFF and check the connection between the Suction Fan J231 and the MCU
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB J417 for open circuit, short circuit, and poor contact.
PWB and open the Chassis Assembly. If no problems are found, replace the following parts in sequence:
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-012] (HVPS/M Fan). • Suction Fan (PL 18.2b)
Is the HVPS Fan or the M Fan rotating?
• MCU PWB (PL 18.2b)
Y N
When the Diag is turned ON, is the voltage between the MCU PWB J417-A10 (+) and the
Press the Stop button and turn the power OFF. Check the connection between the Suction Fan
GND (-) +24VDC?
J231-2 and the MCU PWB J417-A3 for open circuit, short circuit, and poor contact. If no problems
Y N are found, replace the MCU PWB (PL 18.2b).
Turn the power OFF and replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
Turn the power OFF and check whether the F2 on the MCU PWB has melted down
• MCU PWB (4470/5570) (PL 18.2b)
Turn the power OFF and check the connection between the HVPS/M Fan J235 and the MCU
042-343 (3370/4470/5570) Rear Bottom Fan Fail
PWB J417 for open circuit, short circuit, and poor contact. BSD-ON:CH9.42, CH9.45
If no problems are found, replace the following parts in sequence:
• HVPS Fan (2270/3370) (PL 4.3a) The Bottom Fan error was detected.
• M Fan (4470/5570) (PL 4.3b)
A B
A
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Y N
When the Diag is turned ON, is the voltage between the MD PWB J529-B13 (+) and the
Procedure GND (-) +24VDC?
Turn the power ON and enter DC122 Fail History. Has 041-325 MCU PWB F2 Blows occurred? Y N
Y N Turn the power OFF and replace the MD PWB (PL 18.2b).
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD
PWB and open the Chassis Assembly. Rotate the Bottom Fan manually to check for loading. Turn the power OFF and check the connection between the C Exhaust Fan J227 and the MD
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-015] (Bottom Fan). PWB J529 for open circuit, short circuit, and poor contact.
Is the Bottom Fan rotating? If no problems are found, replace the following parts in sequence:
Y N • C Exhaust Fan (PL 4.3b)
When the Diag is turned ON, is the voltage between the MCU PWB J417-B11 (+) and the • MD PWB (PL 18.2b)
GND (-) +24VDC?
Y N Press the Stop button and turn the power OFF. Check the connection between the C Exhaust Fan
Turn the power OFF and replace the MCU PWB. J227-2 and the MD PWB J529-B15 for open circuit, short circuit, and poor contact. If no problems
• MCU PWB (3370) (PL 18.2a) are found, replace the MD PWB (PL 18.2b).
• MCU PWB (4470/5570) (PL 18.2b)
Turn the power OFF and check whether the F7 on the MD PWB has melted down.
Turn the power OFF and check the connection between the Bottom Fan J234 and the MCU
PWB J417 for open circuit, short circuit, and poor contact. 042-400 Deodorant Filter Life End
If no problems are found, replace the following parts in sequence:
BSD-ON:-
• Bottom Fan (3370) (PL 4.3a)
• Bottom Fan (4470/5570) (PL 4.3b) The Deodorant Filter must be replaced.
• MCU PWB (3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Press the Stop button and turn the power OFF. Check the connection between the Bottom Fan Cause/Action
J234-2 and the MCU PWB J417-B13 for open circuit, short circuit, and poor contact. If no problems Replace the Deodorant Filter and clear the DC135 HFSI Counter [954-860].
are found, replace the MCU PWB.
• MCU PWB (3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
042-604 NOHAD Temperature Sensor Fail
Turn the power OFF and check whether the F2 on the MCU PWB has melted down BSD-ON:CH9.27
042-344 (4470/5570) C Exhaust Fan Fail The NOHAD Thermistor error was detected.
BSD-ON:CH9.44
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
The C Exhaust Fan error was detected.
Cause/Action
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Turn the power OFF and check the connection between the NOHAD Thermistor P130 and the MCU
PWB J414 for open circuit, short circuit, and poor contact. Also check whether there is poor connection
Procedure or foreign substances at the detection section of the NOHAD Thermistor.
Turn the power ON and enter DC122 Fail History. Has 041-350 MD PWB F7 Blows occurred?
Y N If no problems are found, replace the following parts in sequence:
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD
PWB and open the Chassis Assembly. • NOHAD Thermistor (2270/3370) (PL 4.4a)
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-024] (C Exhaust Fan). • NOHAD Thermistor (4470/5570) (PL 4.4b)
Is the C Exhaust Fan rotating? • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
A
Ver.1.3 09/2012 CHAIN 42
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 42 2-62 Ver.1.3
A
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-026] (LH Fan).
Are the LH Fan 1-3 rotating?
042-605 (2270/3370) Drive Fan Fail Y N
BSD-ON:CH9.42 Press the Stop button. Is the voltage between the LH Fan PWB J450-5 (+) and the GND (-)
+24VDC?
The Drive Fan error was detected. Y N
Remove the Rear Upper Cover. Is the voltage between the MD PWB J523-B13 (+)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. and the GND (-) +24VDC?
Y N
Procedure Turn the power OFF and replace the MD PWB (PL 18.2b).
Turn the power ON and enter DC122 Fail History. Has 041-325 MCU PWB F2 Blows occurred?
Y N Turn the power OFF and check the connection between the MD PWB J523 and the LH
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD Fan PWB J450 for open circuit, short circuit, and poor contact.
PWB and open the Chassis Assembly. Rotate the Drive Fan manually to check for loading.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-020] (Drive Fan). Turn ON DC330 [042-026] (LH Fan) and measure the following voltages:
Is the Drive Fan rotating? • Between the LH Fan PWB J453-1 (+) and the GND (-) (LH Fan 1)
Y N • Between the LH Fan PWB J454-1 (+) and the GND (-) (LH Fan 2)
When the Diag is turned ON, is the voltage between the MCU PWB J417-A1 (+) and the
• Between the LH Fan PWB J454-5 (+) and the GND (-) (LH Fan 3)
GND (-) +24VDC?
Y N Is the voltage +24VDC?
Turn the power OFF and replace the MCU PWB (PL 18.2a). Y N
Turn the power OFF and check the connection between the MD PWB J523 and the LH
Turn the power OFF and check the connection between the Drive Fan J231 and the MCU Fan PWB J450 for open circuit, short circuit, and poor contact. If no problems are found,
PWB J417 for open circuit, short circuit, and poor contact. replace the following parts in sequence:
If no problems are found, replace the following parts in sequence: • LH Fan PWB
• Drive Fan (PL 18.2a) • MD PWB (PL 18.2b)
• MCU PWB (PL 18.2a) • MCU PWB (PL 18.2b)
Press the Stop button and turn the power OFF. Check the connection between the Drive Fan J231- Press the Stop button and turn the power OFF. Check the following connectors for open
2 and the MCU PWB J417-A3 for open circuit, short circuit, and poor contact. If no problems are circuits, short circuits, and poor contacts.
found, replace the MCU PWB (PL 18.2a). • Between the LH Fan PWB J454 and the LH Fan 2 J217
• Between the LH Fan PWB J454 and the LH Fan 3 J218
Turn the power OFF and check whether the F2 on the MCU PWB has melted down
If no problems are found, replace the LH Fan (1-3).
042-609 (4470/5570) LH Fan Fail Press the Stop button. Turn the power OFF and check the following:
BSD-ON:CH9.46 • Check the connection between the LH Fan 2 J217-3 and the LH Fan PWB J454-3 for open
circuit, short circuit, and poor contact.
The LH Fan 1-3 error was detected. • Check the connection between the LH Fan 3 J218-3 and the LH Fan PWB J454-7 for open
circuit, short circuit, and poor contact.
NOTE: •The LH Fan is an option Fan to prevent paper blocking. If the LH Fan is installed, set NVM • Check the connection between the LH Fan PWB J450-2 and the MD PWB J523-B16 for open
(741-140) to "1". circuit, short circuit, and poor contact.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. If no problems are found, replace the following parts in sequence:
• LH Fan PWB
Procedure
• MD PWB (PL 18.2b)
Turn the power ON and enter DC122 Fail History. Has 041-355 MD PWB F10 Blows occurred?
Y N
Turn the power OFF and check whether the F10 on the MD PWB has melted down.
Turn the power OFF. Open the L/H Cover and cheat the L/H Cover Interlock Switch.
Disconnect and reconnect the LH Fan PWB J453, J454, LH Fan 2 P/J217, and LH Fan 3 P/J218.
Rotate the LH Fan 1-3 manually to check for loading.
A
045-310 Image Ready NG
BSD-ON:CH3.1
045-312 Drive Logic Fail
The Controller image preparation failure was detected. BSD-ON:CH3.1
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. A fatal error was detected in Drive control.
Cause/Action NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
1. Turn the power OFF and ON.
2. Turn the power OFF and check whether there is poor connection or foreign substances at the
Cause/Action
following connectors. 1. Turn the power OFF and ON.
• Between BP PWB J451 and MCU PWB P451 2. Install the correct version of the IOT firmware.
• Between BP PWB J335 and ESS PWB P335 3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
• Between BP PWB J309 and ESS PWB P309 the MCU PWB.
If no problems are found, replace the following parts in sequence: • MCU PWB (2270/3370) (PL 18.2a)
• BP PWB (2270/3370) (PL 18.2a) • MCU PWB (4470/5570) (PL 18.2b)
• BP PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
045-313 ENG_LOGIC_FAIL
• ESS PWB (PL 35.2) BSD-ON:-
ENGINE internal mismatch (control logic mismatch)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
045-311 Controller Communication Fail Cause/Action
BSD-ON:CH3.1 1. Turn the power OFF and ON.
2. Install the correct version of the IOT firmware.
Communication error between ESS PWB and MCU PWB was detected. 3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
the MCU PWB.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (2270/3370) (PL 18.2a)
Cause/Action • MCU PWB (4470/5570) (PL 18.2b)
1. Turn the power OFF and ON.
2. Turn the power OFF and check whether there is poor connection or foreign substances at the
following connectors. 045-321 MK_Panel_NG
• Between BP PWB J451 and MCU PWB P451 BSD-ON:-
• Between BP PWB J335 and ESS PWB P335
Communication error between IM and MK (when receiving Pitch Check, the corresponding Panel Build is
• Between BP PWB J309 and ESS PWB P309
not received)
If no problems are found, replace the following parts in sequence:
• BP PWB (2270/3370) (PL 18.2a) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• BP PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
Cause/Action
1. Turn the power OFF and ON.
• MCU PWB (4470/5570) (PL 18.2b)
2. Install the correct version of the IOT firmware.
• ESS PWB (PL 35.2)
Ver.1.3 09/2012 CHAIN 45
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 45 2-64 Ver.1.3
3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace 2. Install the correct version of the IOT firmware.
the MCU PWB. 3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
• MCU PWB (2270/3370) (PL 18.2a) the MCU PWB.
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (2270/3370) (PL 18.2a)
045-322 MK_Pitch_NG • MCU PWB (4470/5570) (PL 18.2b)
BSD-ON:- 045-350 MK_Emergency_Over_Wait
BSD-ON:-
Communication error between IM and MK (when receiving Pitch Notify, the corresponding Pitch Check is
not received) MK internal mismatch (panel creation is obstructed continuously over the predetermined time)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Cause/Action
1. Turn the power OFF and ON. 1. Turn the power OFF and ON.
2. Install the correct version of the IOT firmware. 2. Install the correct version of the IOT firmware.
3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace 3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
the MCU PWB. the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
045-331 MK_MKIF_MSG_Reject 045-351 MK_Emergency_No_Timer
BSD-ON:- BSD-ON:-
Communication error between IM and MK (the received message was rejected) MK internal mismatch (Call Back Timer has ran out and can't be controlled)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Cause/Action
1. Turn the power OFF and ON. 1. Turn the power OFF and ON.
2. Install the correct version of the IOT firmware. 2. Install the correct version of the IOT firmware.
3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace 3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
the MCU PWB. the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
045-332 MK_MMIF_MSG_Reject 045-352 MK_Emergency_Enforced_Stop
BSD-ON:- BSD-ON:-
Communication error between MM and Sub Module (the received message was rejected) MK internal mismatch (the MM has performed a forced stop process)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Cause/Action
1. Turn the power OFF and ON. 1. Turn the power OFF and ON.
2. Install the correct version of the IOT firmware. • K color: 061-353 FIP
3. Initialize the IOT NVM (includes writing back the adjustment NVM). If the problem persists, replace
the MCU PWB. 045-371 LPH Download Data Fail Multi
• MCU PWB (2270/3370) (PL 18.2a) BSD-ON:-
• MCU PWB (4470/5570) (PL 18.2b)
045-370 LPH Power On Fail Multi DELSOL register error during the LPH batch download complete verification or connector error.
(Fail has occurred in multiple LPHs.)
BSD-ON:-
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Power source error during LPH batch download complete verification or MCU error.
(Fail has occurred in multiple LPHs.) Procedure
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Is the voltage between
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC?
Procedure Y N
Go to 2.2.2.3 +5VDC Power FIP.
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Is the voltage between the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC? Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC?
Y N
Y N
Go to 2.2.2.3 +5VDC Power FIP.
Turn the power OFF and disconnect the MD PWB connector J532.
Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC?
Is the resistance infinite for all?
Y N
Y N
Turn the power OFF and disconnect the MD PWB connector J532. Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
circuits due to pinching.
Is the resistance infinite for all?
Y N Replace the MD PWB.
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
• MD PWB (2270/3370) (PL 18.2a)
circuits due to pinching.
• MD PWB (4470/5570) (PL 18.2b)
Replace the MD PWB.
Turn the power OFF and check the following connectors for open circuit, short circuit, and poor
• MD PWB (2270/3370) (PL 18.2a)
connection.
• MD PWB (4470/5570) (PL 18.2b)
• Between MCU PWB J557 and LPH Rear PWB J561
Turn the power OFF and check the following connectors for open circuit, short circuit, and poor • Between MCU PWB J556 and LPH Rear PWB J560
connection. • Between MCU PWB J555 and LPH Rear PWB J559
• Between MCU PWB J557 and LPH Rear PWB J561 • Between MCU PWB J554 and LPH Rear PWB J558
• Between MCU PWB J556 and LPH Rear PWB J560 If no problems are found, replace the MCU PWB.
• Between MCU PWB J555 and LPH Rear PWB J559 • MCU PWB (2270/3370) (PL 18.2a)
• Between MCU PWB J554 and LPH Rear PWB J558 • MCU PWB (4470/5570) (PL 18.2b)
If no problems are found, replace the MCU PWB. If the problem persists, refer to DC131 [749-001] (LPH Fail Color) to go to the appropriate FIP.
• MCU PWB (2270/3370) (PL 18.2a) (1: Error has occurred at Y, 2: Error has occurred at M, 4: Error has occurred at C, 8: Error has occurred
• MCU PWB (4470/5570) (PL 18.2b) at K)
• Y color: 061-354 FIP
If the problem persists, refer to DC131 [749-001] (LPH Fail Color) to go to the appropriate FIP.
• M color: 061-355 FIP
(1: Error has occurred at Y, 2: Error has occurred at M, 4: Error has occurred at C, 8: Error has occurred
at K) • C color: 061-356 FIP
• Y color: 061-350 FIP • K color: 061-357 FIP
• M color: 061-351 FIP
• C color: 061-352 FIP
Ver.1.3 09/2012 CHAIN 45
2-65
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 45 2-66 Ver.1.3
A
045-372 LPH Mismatch Fail Multi Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
Is the resistance infinite for all?
BSD-ON:-
Y N
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
The model numbers of multiple LPH Units do not match.
circuits due to pinching.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Replace the MD PWB.
Procedure • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Is the voltage between
the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC?
Turn the power OFF and check the following connectors for open circuit, short circuit, and poor
Y N
connection.
Go to 2.2.2.3 +5VDC Power FIP.
• Between MCU PWB J557 and LPH Rear PWB J561
Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC? • Between MCU PWB J556 and LPH Rear PWB J560
Y N • Between MCU PWB J555 and LPH Rear PWB J559
Turn the power OFF and disconnect the MD PWB connector J532. • Between MCU PWB J554 and LPH Rear PWB J558
Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
If no problems are found, replace the MCU PWB.
Is the resistance infinite for all? • MCU PWB (2270/3370) (PL 18.2a)
Y N
• MCU PWB (4470/5570) (PL 18.2b)
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
circuits due to pinching. If the problem persists, refer to DC131 [749-001] (LPH Fail Color) to go to the appropriate FIP.
(1: Error has occurred at Y, 2: Error has occurred at M, 4: Error has occurred at C, 8: Error has occurred
Replace the MD PWB. at K)
• MD PWB (2270/3370) (PL 18.2a) • Y color: 061-362 FIP
• MD PWB (4470/5570) (PL 18.2b) • M color: 061-363 FIP
• C color: 061-364 FIP
Check that the values in DC131 [749-152 to 160] (LPH Specific Code) do not contain corruption, etc. • K color: 061-365 FIP
Furthermore, use DC402 to check the LPH EEPROM data. If no problems are found, replace the
following parts in sequence:
• MCU PWB (2270/3370) (PL 18.2a) 045-374 LPH Write Fail Multi
• MCU PWB (4470/5570) (PL 18.2b) BSD-ON:-
• LPH Unit (Y, M, C, K) (PL 2.1)
Communication error between MCU and LPH Units (data write error to multiple LPHs).
045-373 LPH Read Fail Multi NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
BSD-ON:-
Procedure
Communication error between MCU and LPH Units (data read error from multiple LPHs) Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Is the voltage between the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC?
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Y N
Go to 2.2.2.3 +5VDC Power FIP.
Procedure
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC?
Is the voltage between the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC? Y N
Y N Turn the power OFF and disconnect the MD PWB connector J532.
Go to 2.2.2.3 +5VDC Power FIP. Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
Is the resistance infinite for all?
Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC? Y N
Y N Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
Turn the power OFF and disconnect the MD PWB connector J532. circuits due to pinching.
A A B
A B A B
Replace the MD PWB. Replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MD PWB (4470/5570) (PL 18.2b)
Turn the power OFF and check the following connectors for open circuit, short circuit, and poor Turn the power OFF and check the following connectors for open circuit, short circuit, and poor
connection. connection.
• Between MCU PWB J557 and LPH Rear PWB J561 • Between MCU PWB J557 and LPH Rear PWB J561
• Between MCU PWB J556 and LPH Rear PWB J560 • Between MCU PWB J556 and LPH Rear PWB J560
• Between MCU PWB J555 and LPH Rear PWB J559 • Between MCU PWB J555 and LPH Rear PWB J559
• Between MCU PWB J554 and LPH Rear PWB J558 • Between MCU PWB J554 and LPH Rear PWB J558
If no problems are found, replace the MCU PWB. If no problems are found, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
If the problem persists, refer to DC131 [749-001] (LPH Fail Color) to go to the appropriate FIP. If the problem persists, refer to DC131 [749-001] (LPH Fail Color) to go to the appropriate FIP.
(1: Error has occurred at Y, 2: Error has occurred at M, 4: Error has occurred at C, 8: Error has occurred (1: Error has occurred at Y, 2: Error has occurred at M, 4: Error has occurred at C, 8: Error has occurred
at K) at K)
• Y color: 061-366 FIP • Y color: 061-370 FIP
• M color: 061-367 FIP • M color: 061-371 FIP
• C color: 061-368 FIP • C color: 061-372 FIP
• K color: 061-369 FIP • K color: 061-373 FIP
045-375 LPH Act Fail Multi 045-376 LPH PLL Lock Fail Multi
BSD-ON:- BSD-ON:-
Communication error between MCU and multiple LPH Units (error in the communication IC or cable). LPH PLL lock mechanism failure (clock failures in multiple LPHs).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure Procedure
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. Turn the power OFF and remove the Rear Upper Cover. Turn the power ON.
Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON? Is the voltage between the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC?
Y N Y N
If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage Go to 2.2.2.3 +5VDC Power FIP.
leakCheck the Drum (Y, M, C, K) for improper installation
Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC?
Is the voltage between the MD PWB J532-4/8/12/16 (+) and the GND (-) +5VDC? Y N
Y N Turn the power OFF and disconnect the MD PWB connector J532.
Go to 2.2.2.3 +5VDC Power FIP. Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
Is the resistance infinite for all?
Is the voltage between the MD PWB J532-2/6/10/14 (+) and the GND (-) +1.8VDC? Y N
Y N Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
Turn the power OFF and disconnect the MD PWB connector J532. circuits due to pinching.
Measure the resistance between the MD PWB J532-2/6/10/14 and the Frame.
Is the resistance infinite for all? Replace the MD PWB.
Y N • MD PWB (2270/3370) (PL 18.2a)
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short • MD PWB (4470/5570) (PL 18.2b)
circuits due to pinching.
A B
Ver.1.3 A
09/2012 CHAIN 45
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 45 2-68 Ver.1.3
A
Turn the power OFF and check the following connectors for open circuit, short circuit, and poor
connection.
• Between MCU PWB J557 and LPH Rear PWB J561
• Between MCU PWB J556 and LPH Rear PWB J560
• Between MCU PWB J555 and LPH Rear PWB J559
• Between MCU PWB J554 and LPH Rear PWB J558
If no problems are found, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
If the problem persists, refer to DC131 [749-001] (LPH Fail Color) to go to the appropriate FIP.
(1: Error has occurred at Y, 2: Error has occurred at M, 4: Error has occurred at C, 8: Error has occurred
at K)
• Y color: 061-386 FIP
• M color: 061-387 FIP
• C color: 061-388 FIP
• K color: 061-389 FIP
047-211 Exit 1 OCT Home Fail After the Exit 2 OCT Motor has ran for the specified operation time, the Exit 2 OCT Home Position
Sensor does not turn ON.
BSD-ON:CH10.8
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
After the Exit 1 OCT Motor has ran for the specified operation time, the Exit 1 OCT Home Position
Sensor does not turn ON. Initial Actions
• Check the Exit 2 OCT Home Position Sensor for improper installation, contamination, and etc.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Check the Shielding Board, which blocks the detection section of the Exit 2 OCT Home Position
Initial Actions Sensor, for damage and check the OCT 2 Chute for improper installation.
• Check the Exit 1 OCT Home Position Sensor for improper installation, contamination, and etc.
• Check the Shielding Board, which blocks the detection section of the Exit 1 OCT Home Position Procedure
Sensor, for damage and check the OCT Chute for improper installation. Turn the power ON and enter the Diag mode.
Turn ON DC330 [077-110]. Move the OCT 2 Chute manually to block/clear the light path to the Exit 2
Procedure OCT Home Position Sensor. Does the display change between High/Low?
Y N
Turn the power ON and enter the Diag mode.
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Exit 2 OCT Home Position Sensor.
Turn ON DC330 [077-109]. Move the OCT Chute manually to block/clear the light path to the Exit 1 OCT
Home Position Sensor. Does the display change between High/Low?
Press the Stop button. Turn ON DC330 [077-045] and DC330 [077-046] alternately.
Y N
Does the OCT 2 Chute move forward and backward?
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Exit 1 OCT Home Position Sensor. Y N
Is the voltage between the MD PWB J522-A3/A4 (+) and the GND (-) +24VDC?
Press the Stop button. Turn ON DC330 [077-040] and DC330 [077-041] alternately.
Y N
Does the OCT 1 Chute move forward and backward? Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
Y N
Is the voltage between the MD PWB J524-3/4 (+) and the GND (-) +24VDC?
Turn the power OFF and check the Exit 2 OCT Motor Gear for blockage and the OCT 2 Chute for
Y N damage. Also, check the connection between the MD PWB J522 and the Exit 2 OCT Motor J266
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
Turn the power OFF and check the Exit 1 OCT Motor Gear for blockage and the OCT Chute for • Exit 2 OCT Motor (PL 17.5)
damage. Also, check the connection between the MD PWB J524 and the Exit 1 OCT Motor J271
• MD PWB (2270/3370) (PL 18.2a)
for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: • MD PWB (4470/5570) (PL 18.2b)
• Exit 1 OCT Motor (PL 17.2)
• MD PWB (2270/3370) (PL 18.2a) Press the Stop button and turn the power OFF.
Replace the MD PWB.
• MD PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF.
Replace the MD PWB.
• MD PWB (2270/3370) (PL 18.2a) 047-213 Finisher Kind Mismatch
• MD PWB (4470/5570) (PL 18.2b) BSD-ON:CH3.6
A Finisher other than the specified one is connected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
047-212 Exit 2 OCT Home Fail Cause/Action
BSD-ON:CH10.10
1. Turn the power OFF and ON.
2. Turn the power OFF and connect a Finisher that is supported by this machine.
Ver.1.3 09/2012 CHAIN 47
2-69
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 47 2-70 Ver.1.3
All Trays connected to the IOT have become unusable.
047-216 Finisher Communication Fail Cause/Action
BSD-ON:CH3.6, CH1.9 Enter DC122 Fail History. Go to the FIP of the affected Output Tray.
Communication failure between the Finisher and the IOT was detected. NOTE: For more information on failures at the Finisher, refer to the Finisher Supplementary Service
Manual.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON.
2. Turn the power OFF and check the connection between the MD PWB J590/ J591 and the Finisher
PWB for open circuit, short circuit, and poor contact. Also, check the power supply at the Finisher.
NOTE: For more information on the IOT connection PWB and power supply at the Finisher, refer to
the Finisher Supplementary Service Manual.
If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
047-217 Feeder Communication Fail
BSD-ON:CH3.7, CH1.9
Communication failure between the HCF and the IOT was detected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON.
2. Turn the power OFF and check the connection between the MD PWB J593/ J594 and the HCF
PWB for open circuit, short circuit, and poor contact. Also, check the power supply at the HCF.
NOTE: For more information on the IOT connection PWB and power supply at the HCF, refer to the
HCF Supplementary Service Manual.
If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
047-320 ALL Destination Tray Broken
BSD-ON:-
061-350 LPH Power On Fail Y NOTE: •If this Fail occurs when DC402 is in progress, it is possible that the process have not been
performed correctly because of other LPH Fail. If other LPH Fail had occurred, solving that other
BSD-ON:CH6.8 LPH Fail has a higher priority.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Power source system error during LPH batch download complete verification or poor connection of Flat
Cable. Cause/Action
Check the following:
NOTE: •If this Fail occurs when DC402 is in progress, it is possible that the process have not been
performed correctly because of other LPH Fail. If other LPH Fail had occurred, solving that other
LPH Fail has a higher priority. • The connection between the MD PWB J532 and the LPH Rear PWB (M) J552 for open circuit,
short circuit, and poor contact
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The connection between the LPH H PWB (M) J564 and the LPH (M) J572 for open circuit, short
Cause/Action circuit, and poor contact (connection within the LPH Unit)
Check the following: • The Flat Cable between the MCU PWB J556 and the LPH Rear PWB (M) J560 for open circuits,
short circuits, and poor contacts (especially for short circuits between MCU PWB J556 pins-28/27
• The connection between the MD PWB J532 and the LPH Rear PWB (Y) J553 for open circuit, and LPH Rear PWB (M) J560 pins-1/2)
short circuit, and poor contact • The Flat Cable between the LPH H PWB (M) J568 and the LPH (M) J576 for open circuits, short
• The connection between the LPH H PWB (Y) J565 and the LPH (Y) J573 for open circuit, short circuits, and poor contacts (connection within the LPH Unit)
circuit, and poor contact (connection within the LPH Unit) • The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage and
• The Flat Cable between the MCU PWB J557 and the LPH Rear PWB (Y) J561 for open circuits, foreign substances
short circuits, and poor contacts (especially for short circuits between MCU PWB J557 pins-28/27 • The LPH Unit (M) for improper installation
and LPH Rear PWB (Y) J561 pins-1/2) If no problems are found, replace the following parts in sequence:
• The Flat Cable between the LPH H PWB (Y) J569 and the LPH (Y) J577 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit) • LPH Unit (M) (PL 2.1)
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage and • LPH Cable Assembly (PL 2.2)
foreign substances • LPH Rear PWB (M) (PL 2.2)
• The LPH Unit (Y) for improper installation • MD PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence: • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• LPH Unit (Y) (PL 2.1)
• MCU PWB (4470/5570) (PL 18.2b)
• LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (Y) (PL 2.2)
• MD PWB (2270/3370) (PL 18.2a)
061-352 LPH Power On Fail C
• MD PWB (4470/5570) (PL 18.2b)
BSD-ON:CH6.10
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) Power source system error during LPH batch download complete verification or poor connection of Flat
Cable.
061-351 LPH Power On Fail M NOTE: •If this Fail occurs when DC402 is in progress, it is possible that the process have not been
performed correctly because of other LPH Fail. If other LPH Fail had occurred, solving that other
BSD-ON:CH6.9
LPH Fail has a higher priority.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Power source system error during LPH batch download complete verification or poor connection of Flat
Cable. Cause/Action
Check the following:
• The connection between the MD PWB J532 and the LPH Rear PWB (C) J551 for open circuit, short circuit, and poor contact
Ver.1.3 09/2012 CHAIN 61
2-71
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 61 2-72 Ver.1.3
• The connection between the LPH H PWB (C) J563 and the LPH (C) J571 for open circuit, short If no problems are found, replace the following parts in sequence:
circuit, and poor contact (connection within the LPH Unit)
• The Flat Cable between the MCU PWB J555 and the LPH Rear PWB (C) J559 for open circuits, • LPH Unit (K) (PL 2.1)
short circuits, and poor contacts (especially for short circuits between MCU PWB J555 pins-28/27 • LPH Cable Assembly (PL 2.2)
and LPH Rear PWB (C) J559 pins-1/2) • LPH Rear PWB (K) (PL 2.2)
• The Flat Cable between the LPH H PWB (C) J567 and the LPH (C) J575 for open circuits, short • MD PWB (2270/3370) (PL 18.2a)
circuits, and poor contacts (connection within the LPH Unit)
• MD PWB (4470/5570) (PL 18.2b)
• The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage and
• MCU PWB (2270/3370) (PL 18.2a)
foreign substances
• MCU PWB (4470/5570) (PL 18.2b)
• The LPH Unit (C) for improper installation
If no problems are found, replace the following parts in sequence:
• LPH Unit (C) (PL 2.1) 061-354 LPH Download Data Fail Y
• LPH Cable Assembly (PL 2.2) BSD-ON:CH6.8
• LPH Rear PWB (C) (PL 2.2)
DELSOL register data error during the LPH batch download complete verification, download error, or
• MD PWB (2270/3370) (PL 18.2a)
connector error.
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (4470/5570) (PL 18.2b)
Cause/Action
Check the following:
061-353 LPH Power On Fail K • The Flat Cable between the MCU PWB J557 and the LPH Rear PWB (Y) J561 for open circuits,
BSD-ON:CH6.11 short circuits, and poor contacts
• The Flat Cable between the LPH H PWB (Y) J569 and the LPH (Y) J577 for open circuits, short
Power source system error during LPH batch download complete verification or poor connection of Flat circuits, and poor contacts (connection within the LPH Unit)
Cable.
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage and
foreign substances
NOTE: •If this Fail occurs when DC402 is in progress, it is possible that the process have not been
performed correctly because of other LPH Fail. If other LPH Fail had occurred, solving that other • The LPH Unit (Y) for improper installation
LPH Fail has a higher priority. • Use DC402 to check the EEPROM data
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. If no problems are found, replace the following parts in sequence:
Cause/Action • LPH Unit (Y) (PL 2.1)
Check the following: • LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (Y) (PL 2.2)
• The connection between the MD PWB J532 and the LPH Rear PWB (K) J550 for open circuit,
• MCU PWB (2270/3370) (PL 18.2a)
short circuit, and poor contact
• MCU PWB (4470/5570) (PL 18.2b)
• The connection between the LPH H PWB (K) J562 and the LPH (K) J570 for open circuit, short
circuit, and poor contact (connection within the LPH Unit)
• The Flat Cable between the MCU PWB J554 and the LPH Rear PWB (K) J558 for open circuits,
short circuits, and poor contacts (especially for short circuits between MCU PWB J554 pins-28/27 061-355 LPH Download Data Fail M
and LPH Rear PWB (K) J558 pins-1/2) BSD-ON:CH6.9
• The Flat Cable between the LPH H PWB (K) J566 and the LPH (K) J574 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit) DELSOL register data error during the LPH batch download complete verification, download error, or
connector error.
• The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage and
foreign substances
• The LPH Unit (K) for improper installation
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Cause/Action
Check the following:
• The Flat Cable between the MCU PWB J556 and the LPH Rear PWB (M) J560 for open circuits, 061-357 LPH Download Data Fail K
short circuits, and poor contacts BSD-ON:CH6.11
• The Flat Cable between the LPH H PWB (M) J568 and the LPH (M) J576 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit) DELSOL register data error during the LPH batch download complete verification, download error, or
connector error.
• The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage and
foreign substances
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The LPH Unit (M) for improper installation
• Use DC402 to check the EEPROM data Cause/Action
If no problems are found, replace the following parts in sequence: Check the following:
• LPH Unit (M) (PL 2.1) • The Flat Cable between the MCU PWB J554 and the LPH Rear PWB (K) J558 for open circuits,
• LPH Cable Assembly (PL 2.2) short circuits, and poor contacts
• LPH Rear PWB (M) (PL 2.2) • The Flat Cable between the LPH H PWB (K) J566 and the LPH (K) J574 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit)
• MCU PWB (2270/3370) (PL 18.2a)
• The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage and
• MCU PWB (4470/5570) (PL 18.2b)
foreign substances
• The LPH Unit (K) for improper installation
• Use DC402 to check the EEPROM data
061-356 LPH Download Data Fail C
If no problems are found, replace the following parts in sequence:
BSD-ON:CH6.10
• LPH Unit (K) (PL 2.1)
DELSOL register data error during the LPH batch download complete verification, download error, or
• LPH Cable Assembly (PL 2.2)
connector error.
• LPH Rear PWB (K) (PL 2.2)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Cause/Action
Check the following:
• The Flat Cable between the MCU PWB J555 and the LPH Rear PWB (C) J559 for open circuits, 061-358 LPH Mismatch Fail Y
short circuits, and poor contacts BSD-ON:CH6.8
• The Flat Cable between the LPH H PWB (C) J567 and the LPH (C) J575 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit) The model number of the LPH Unit (Y) does not match.
• The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage and
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
foreign substances
• The LPH Unit (C) for improper installation Cause/Action
• Use DC402 to check the EEPROM data Check the following:
If no problems are found, replace the following parts in sequence:
• Check that the values in DC131 [749-157] (LPH Specific Code 4Y) do not contain corruption, etc.
• LPH Unit (C) (PL 2.1) • Use DC402 to check the LPH EEPROM data.
• LPH Cable Assembly (PL 2.2) If no problems are found, replace the LPH Unit (Y) (PL 2.1).
• LPH Rear PWB (C) (PL 2.2)
Ver.1.3 09/2012 CHAIN 61
2-73
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 61 2-74 Ver.1.3
061-359 LPH Mismatch Fail M 061-362 LPH Read Fail Y
BSD-ON:CH6.9 BSD-ON:CH6.8
The model number of the LPH Unit (M) does not match. Communication error between MCU and LPH Unit (Y) (data read error from LPH)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Cause/Action
Check the following: Check the following:
• Check that the values in DC131 [749-158] (LPH Specific Code 4M) do not contain corruption, etc. • The Flat Cable between the MCU PWB J557 and the LPH Rear PWB (Y) J561 for open circuits,
• Use DC402 to check the LPH EEPROM data. short circuits, and poor contacts
If no problems are found, replace the LPH Unit (M) (PL 2.1). • The Flat Cable between the LPH H PWB (Y) J569 and the LPH (Y) J577 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit)
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage and
foreign substances
061-360 LPH Mismatch Fail C • The LPH Unit (Y) for improper installation
BSD-ON:CH6.10 • The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by
improper installation)
The model number of the LPH Unit (C) does not match. If no problems are found, replace the following parts in sequence:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • LPH Unit (Y) (PL 2.1)
• LPH Cable Assembly (PL 2.2)
Cause/Action
• LPH Rear PWB (Y) (PL 2.2)
Check the following:
• MCU PWB (2270/3370) (PL 18.2a)
• Check that the values in DC131 [749-159] (LPH Specific Code 4C) do not contain corruption, etc. • MCU PWB (4470/5570) (PL 18.2b)
• Use DC402 to check the LPH EEPROM data.
If no problems are found, replace the LPH Unit (C) (PL 2.1).
061-363 LPH Read Fail M
BSD-ON:CH6.9
061-361 LPH Mismatch Fail K Communication error between MCU and LPH Unit (M) (data read error from LPH)
BSD-ON:CH6.11
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
The model number of the LPH Unit (K) does not match. Cause/Action
Check the following:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action • The Flat Cable between the MCU PWB J556 and the LPH Rear PWB (M) J560 for open circuits,
short circuits, and poor contacts
Check the following:
• The Flat Cable between the LPH H PWB (M) J568 and the LPH (M) J576 for open circuits, short
• Check that the values in DC131 [749-160] (LPH Specific Code 4K) do not contain corruption, etc. circuits, and poor contacts (connection within the LPH Unit)
• Use DC402 to check the LPH EEPROM data. • The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage and
If no problems are found, replace the LPH Unit (K) (PL 2.1). foreign substances
• The LPH Unit (M) for improper installation
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
improper installation)
If no problems are found, replace the following parts in sequence:
Cause/Action
Check the following:
• LPH Unit (M) (PL 2.1)
• The Flat Cable between the MCU PWB J554 and the LPH Rear PWB (K) J558 for open circuits,
• LPH Cable Assembly (PL 2.2)
short circuits, and poor contacts
• LPH Rear PWB (M) (PL 2.2)
• The Flat Cable between the LPH H PWB (K) J566 and the LPH (K) J574 for open circuits, short
• MCU PWB (2270/3370) (PL 18.2a)
circuits, and poor contacts (connection within the LPH Unit)
• MCU PWB (4470/5570) (PL 18.2b)
• The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage and
foreign substances
• The LPH Unit (K) for improper installation
061-364 LPH Read Fail C • The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by
BSD-ON:CH6.10 improper installation)
If no problems are found, replace the following parts in sequence:
Communication error between MCU and LPH Unit (C) (data read error from LPH)
• LPH Unit (K) (PL 2.1)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• LPH Cable Assembly (PL 2.2)
Cause/Action • LPH Rear PWB (K) (PL 2.2)
Check the following: • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• The Flat Cable between the MCU PWB J555 and the LPH Rear PWB (C) J559 for open circuits,
short circuits, and poor contacts
• The Flat Cable between the LPH H PWB (C) J567 and the LPH (C) J575 for open circuits, short 061-366 LPH Write Fail Y
circuits, and poor contacts (connection within the LPH Unit)
BSD-ON:CH6.8
• The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage and
foreign substances
Communication error between MCU and LPH Unit (Y) (data write error to LPH).
• The LPH Unit (C) for improper installation
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
improper installation)
If no problems are found, replace the following parts in sequence:
Procedure
Refer to DC131 [749-046] (Write Retry Data Y). Is the value of DC131 [749-046] (Write Retry Data Y)
• LPH Unit (C) (PL 2.1) "0"?
• LPH Cable Assembly (PL 2.2) Y N
Check the following:
• LPH Rear PWB (C) (PL 2.2)
• The Flat Cable between the MCU PWB J557 and the LPH Rear PWB (Y) J561 for open
• MCU PWB (2270/3370) (PL 18.2a) circuits, short circuits, and poor contacts
• MCU PWB (4470/5570) (PL 18.2b) • The Flat Cable between the LPH H PWB (Y) J569 and the LPH (Y) J577 for open circuits,
short circuits, and poor contacts (connection within the LPH Unit)
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage
061-365 LPH Read Fail K and foreign substances
BSD-ON:CH6.11 • The LPH Unit (Y) for improper installation
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused
Communication error between MCU and LPH Unit (K) (data read error from LPH) by improper installation)
• The NVM value for corruption
If no problems are found, replace the following parts in sequence:
Ver.1.3 A
09/2012 CHAIN 61
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 61 2-76 Ver.1.3
A A
• LPH Unit (Y) (PL 2.1) • LPH Unit (M) (PL 2.1)
• LPH Cable Assembly (PL 2.2) • LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (Y) (PL 2.2) • LPH Rear PWB (M) (PL 2.2)
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
Check the following: Check the following:
• The connection between the MD PWB J532 and the LPH Rear PWB (Y) J553 for open circuit, • The connection between the MD PWB J532 and the LPH Rear PWB (M) J552 for open circuit,
short circuit, and poor contact short circuit, and poor contact
• The connection between the LPH H PWB (Y) J565 and the LPH (Y) J573 for open circuit, short • The connection between the LPH H PWB (M) J564 and the LPH (M) J572 for open circuit, short
circuit, and poor contact (connection within the LPH Unit) circuit, and poor contact (connection within the LPH Unit)
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage and • The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage and
foreign substances foreign substances
• The LPH Unit (Y) for improper installation • The LPH Unit (M) for improper installation
If no problems are found, replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• LPH Unit (Y) (PL 2.1) • LPH Unit (M) (PL 2.1)
• LPH Cable Assembly (PL 2.2) • LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (Y) (PL 2.2) • LPH Rear PWB (M) (PL 2.2)
• MD PWB (2270/3370) (PL 18.2a) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
061-368 LPH Write Fail C
061-367 LPH Write Fail M BSD-ON:CH6.10
BSD-ON:CH6.9
Communication error between MCU and LPH Unit (C) (data write error to LPH).
Communication error between MCU and LPH Unit (M) (data write error to LPH).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure
Procedure Refer to DC131 [749-048] (Write Retry Data C). Is the value of DC131 [749-048] (Write Retry Data C)
Refer to DC131 [749-047] (Write Retry Data M). Is the value of DC131 [749-047] (Write Retry Data M) "0"?
"0"? Y N
Y N Check the following:
Check the following: • The Flat Cable between the MCU PWB J555 and the LPH Rear PWB (C) J559 for open
• The Flat Cable between the MCU PWB J556 and the LPH Rear PWB (M) J560 for open circuits, short circuits, and poor contacts
circuits, short circuits, and poor contacts • The Flat Cable between the LPH H PWB (C) J567 and the LPH (C) J575 for open circuits,
• The Flat Cable between the LPH H PWB (M) J568 and the LPH (M) J576 for open circuits, short circuits, and poor contacts (connection within the LPH Unit)
short circuits, and poor contacts (connection within the LPH Unit) • The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage
• The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage and foreign substances
and foreign substances • The LPH Unit (C) for improper installation
• The LPH Unit (M) for improper installation • The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by improper installation)
by improper installation) • The NVM value for corruption
• The NVM value for corruption If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence: • LPH Unit (C) (PL 2.1)
A A
A A
• LPH Cable Assembly (PL 2.2) • LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (C) (PL 2.2) • LPH Rear PWB (K) (PL 2.2)
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
Check the following: Check the following:
• The connection between the MD PWB J532 and the LPH Rear PWB (C) J551 for open circuit, • The connection between the MD PWB J532 and the LPH Rear PWB (K) J550 for open circuit,
short circuit, and poor contact short circuit, and poor contact
• The connection between the LPH H PWB (C) J563 and the LPH (C) J571 for open circuit, short • The connection between the LPH H PWB (K) J562 and the LPH (K) J570 for open circuit, short
circuit, and poor contact (connection within the LPH Unit) circuit, and poor contact (connection within the LPH Unit)
• The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage and • The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage and
foreign substances foreign substances
• The LPH Unit (C) for improper installation • The LPH Unit (K) for improper installation
If no problems are found, replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• LPH Unit (C) (PL 2.1) • LPH Unit (K) (PL 2.1)
• LPH Cable Assembly (PL 2.2) • LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (C) (PL 2.2) • LPH Rear PWB (K) (PL 2.2)
• MD PWB (2270/3370) (PL 18.2a) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
061-369 LPH Write Fail K
BSD-ON:CH6.11 061-370 LPH Act Fail Y
BSD-ON:CH6.8
Communication error between MCU and LPH Unit (K) (data write error to LPH).
Communication error between MCU and LPH Unit (Y) (error in the communication IC or cable).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure
Refer to DC131 [749-049] (Write Retry Data K). Is the value of DC131 [749-049] (Write Retry Data K) Procedure
"0"? Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON?
Y N Y N
Check the following: If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage
• The Flat Cable between the MCU PWB J554 and the LPH Rear PWB (K) J558 for open leakCheck the Drum (Y, M, C, K) for improper installation
circuits, short circuits, and poor contacts
• The Flat Cable between the LPH H PWB (K) J566 and the LPH (K) J574 for open circuits, Check the following:
short circuits, and poor contacts (connection within the LPH Unit) • The Flat Cable between the MCU PWB J557 and the LPH Rear PWB (Y) J561 for open circuits,
• The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage short circuits, and poor contacts
and foreign substances • The Flat Cable between the LPH H PWB (Y) J569 and the LPH (Y) J577 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit)
• The LPH Unit (K) for improper installation
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage and
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused
foreign substances
by improper installation)
• The LPH Unit (Y) for improper installation
• The NVM value for corruption
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by
If no problems are found, replace the following parts in sequence:
• LPH Unit (K) (PL 2.1) improper installation)
A
Ver.1.3 09/2012 CHAIN 61
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 61 2-78 Ver.1.3
If no problems are found, replace the following parts in sequence: Y N
• LPH Unit (Y) (PL 2.1) If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage
• LPH Cable Assembly (PL 2.2) leakCheck the Drum (Y, M, C, K) for improper installation
• LPH Rear PWB (Y) (PL 2.2)
Check the following:
• MCU PWB (2270/3370) (PL 18.2a)
• The Flat Cable between the MCU PWB J555 and the LPH Rear PWB (C) J559 for open circuits,
• MCU PWB (4470/5570) (PL 18.2b) short circuits, and poor contacts
• The Flat Cable between the LPH H PWB (C) J567 and the LPH (C) J575 for open circuits, short
061-371 LPH Act Fail M circuits, and poor contacts (connection within the LPH Unit)
BSD-ON:CH6.9 • The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage and
foreign substances
Communication error between MCU and LPH Unit (M) (error in the communication IC or cable). • The LPH Unit (C) for improper installation
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. improper installation)
Procedure If no problems are found, replace the following parts in sequence:
• LPH Unit (C) (PL 2.1)
Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON?
• LPH Cable Assembly (PL 2.2)
Y N
If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage • LPH Rear PWB (C) (PL 2.2)
leakCheck the Drum (Y, M, C, K) for improper installation • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Check the following:
• The Flat Cable between the MCU PWB J556 and the LPH Rear PWB (M) J560 for open circuits,
short circuits, and poor contacts 061-373 LPH Act Fail K
• The Flat Cable between the LPH H PWB (M) J568 and the LPH (M) J576 for open circuits, short BSD-ON:CH6.11
circuits, and poor contacts (connection within the LPH Unit)
• The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage and Communication error between MCU and LPH Unit (K) (error in the communication IC or cable).
foreign substances
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The LPH Unit (M) for improper installation
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by Procedure
improper installation) Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON?
If no problems are found, replace the following parts in sequence: Y N
• LPH Unit (M) (PL 2.1) If the Fail occurs when the Drum is rotating, it is very likely due to the noise caused by high voltage
• LPH Cable Assembly (PL 2.2) leakCheck the Drum (Y, M, C, K) for improper installation
• LPH Rear PWB (M) (PL 2.2)
Check the following:
• MCU PWB (2270/3370) (PL 18.2a) • The Flat Cable between the MCU PWB J554 and the LPH Rear PWB (K) J558 for open circuits,
• MCU PWB (4470/5570) (PL 18.2b) short circuits, and poor contacts
• The Flat Cable between the LPH H PWB (K) J566 and the LPH (K) J574 for open circuits, short
061-372 LPH Act Fa1il C circuits, and poor contacts (connection within the LPH Unit)
BSD-ON:CH6.10 • The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage and
foreign substances
Communication error between MCU and LPH Unit (C) (error in the communication IC or cable). • The LPH Unit (K) for improper installation
• The Drum/Deve Drive Motor (Y, M, C) for improper installation (affected by the noises caused by
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. improper installation)
Procedure If no problems are found, replace the following parts in sequence:
• LPH Unit (K) (PL 2.1)
Check the timing at when this Fail occurs. Does this Fail occur right after the power is turned ON?
• LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (K) (PL 2.2) NOTE: •Because this Fail is detected for each color at every cycle-up, perform at least four jobs after
• MCU PWB (2270/3370) (PL 18.2a) turning the power OFF and ON.
• MCU PWB (4470/5570) (PL 18.2b) • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure
061-374 LPH Chip Fail Y Enter DC122 Fail History. Check whether any Fail related to connection failure of the Flat Cable between
BSD-ON:CH6.8 the MCU PWB J555 and the LPH Rear PWB (C) J559 has occurred.
Has any Chain No. 061 Fail (other than LPH Chip Fail) occurred?
Open circuit detected in LPH Unit (Y) (open circuit between DELSOL and SLED). Y N
Replace the LPH Unit (C) (PL 2.1).
NOTE: •Because this Fail is detected for each color at every cycle-up, perform at least four jobs after
turning the power OFF and ON. Go to the appropriate FIP
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
061-377 LPH Chip Fail K
Procedure
BSD-ON:CH6.11
Enter DC122 Fail History. Check whether any Fail related to connection failure of the Flat Cable between
the MCU PWB J557 and the LPH Rear PWB (Y) J561 has occurred. Open circuit detected in LPH Unit (K) (open circuit between DELSOL and SLED).
Has any Chain No. 061 Fail (other than LPH Chip Fail) occurred?
Y N
NOTE: •Because this Fail is detected for each color at every cycle-up, perform at least four jobs after
Replace the LPH Unit (Y) (PL 2.1). turning the power OFF and ON.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Go to the appropriate FIP
Procedure
061-375 LPH Chip Fail M Enter DC122 Fail History. Check whether any Fail related to connection failure of the Flat Cable between
BSD-ON:CH6.9 the MCU PWB J554 and the LPH Rear PWB (K) J558 has occurred.
Has any Chain No. 061 Fail (other than LPH Chip Fail) occurred?
Open circuit detected in LPH Unit (M) (open circuit between DELSOL and SLED). Y N
Replace the LPH Unit (K) (PL 2.1).
NOTE: •Because this Fail is detected for each color at every cycle-up, perform at least four jobs after
turning the power OFF and ON. Go to the appropriate FIP
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
061-378 LPH Ltrg Fail Y
Procedure
BSD-ON:CH6.8
Enter DC122 Fail History. Check whether any Fail related to connection failure of the Flat Cable between
the MCU PWB J556 and the LPH Rear PWB (M) J560 has occurred.
The Ltrg signal (image synchronization signal) failure was detected.
Has any Chain No. 061 Fail (other than LPH Chip Fail) occurred?
Y N
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Replace the LPH Unit (M) (PL 2.1).
Cause/Action
Go to the appropriate FIP
Check the following:
061-376 LPH Chip Fail C • The Flat Cable between the MCU PWB J557 and the LPH Rear PWB (Y) J561 for open circuits,
BSD-ON:CH6.10 short circuits, and poor contacts
• The Flat Cable between the LPH H PWB (Y) J569 and the LPH (Y) J577 for open circuits, short
Open circuit detected in LPH Unit (C) (open circuit between DELSOL and SLED). circuits, and poor contacts (connection within the LPH Unit)
• The connector ( P/J581) between the LPH Rear PWB (Y) and the LPH H PWB (Y) for damage and
foreign substances
• The LPH Unit (Y) for improper installation
Ver.1.3 09/2012 CHAIN 61
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 61 2-80 A Ver.1.3
If no problems are found, replace the following parts in sequence: • The connector ( P/J579) between the LPH Rear PWB (C) and the LPH H PWB (C) for damage and
foreign substances
• LPH Unit (Y) (PL 2.1) • The LPH Unit (C) for improper installation
• LPH Cable Assembly (PL 2.2) If no problems are found, replace the following parts in sequence:
• LPH Rear PWB (Y) (PL 2.2)
• MCU PWB (2270/3370) (PL 18.2a) • LPH Unit (C) (PL 2.1)
• MCU PWB (4470/5570) (PL 18.2b) • LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (C) (PL 2.2)
• MCU PWB (2270/3370) (PL 18.2a)
061-379 LPH Ltrg Fail M • MCU PWB (4470/5570) (PL 18.2b)
BSD-ON:CH6.9
The Ltrg signal (image synchronization signal) failure was detected. 061-385 LPH Ltrg Fail K
BSD-ON:CH6.11
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action The Ltrg signal (image synchronization signal) failure was detected.
Check the following:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The Flat Cable between the MCU PWB J556 and the LPH Rear PWB (M) J560 for open circuits, Cause/Action
short circuits, and poor contacts
Check the following:
• The Flat Cable between the LPH H PWB (M) J568 and the LPH (M) J576 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit) • The Flat Cable between the MCU PWB J554 and the LPH Rear PWB (K) J558 for open circuits,
• The connector ( P/J580) between the LPH Rear PWB (M) and the LPH H PWB (M) for damage and short circuits, and poor contacts
foreign substances • The Flat Cable between the LPH H PWB (K) J566 and the LPH (K) J574 for open circuits, short
• The LPH Unit (M) for improper installation circuits, and poor contacts (connection within the LPH Unit)
If no problems are found, replace the following parts in sequence: • The connector ( P/J578) between the LPH Rear PWB (K) and the LPH H PWB (K) for damage and
foreign substances
• LPH Unit (M) (PL 2.1) • The LPH Unit (K) for improper installation
• LPH Cable Assembly (PL 2.2) If no problems are found, replace the following parts in sequence:
• LPH Rear PWB (M) (PL 2.2)
• MCU PWB (2270/3370) (PL 18.2a) • LPH Unit (K) (PL 2.1)
• MCU PWB (4470/5570) (PL 18.2b) • LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (K) (PL 2.2)
061-384 LPH Ltrg Fail C
• MCU PWB (2270/3370) (PL 18.2a)
BSD-ON:CH6.10
• MCU PWB (4470/5570) (PL 18.2b)
The Ltrg signal (image synchronization signal) failure was detected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. 061-386 LPH PLL Lock Fail Y
Cause/Action BSD-ON:CH6.8
Check the following: LPH PLL lock mechanism failure (LPH clock failure).
• The Flat Cable between the MCU PWB J555 and the LPH Rear PWB (C) J559 for open circuits,
short circuits, and poor contacts
• The Flat Cable between the LPH H PWB (C) J567 and the LPH (C) J575 for open circuits, short
circuits, and poor contacts (connection within the LPH Unit)
A
A
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • LPH Unit (C) (PL 2.1)
• LPH Cable Assembly (PL 2.2)
Procedure
• LPH Rear PWB (C) (PL 2.2)
Enter DC122 Fail History. Check whether 061-354 LPH Download Fail Y has occurred.
• MCU PWB (2270/3370) (PL 18.2a)
Has Fail 061-354 occurred?
Y N • MCU PWB (4470/5570) (PL 18.2b)
Replace the following parts in sequence:
• LPH Unit (Y) (PL 2.1) Proceed to the 061-356 FIP.
• LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (Y) (PL 2.2) 061-389 LPH PLL Lock Fail K
• MCU PWB (2270/3370) (PL 18.2a) BSD-ON:CH6.11
• MCU PWB (4470/5570) (PL 18.2b)
LPH PLL lock mechanism failure (LPH clock failure).
Proceed to the 061-354 FIP.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
061-387 LPH PLL Lock Fail M Procedure
BSD-ON:CH6.9 Enter DC122 Fail History. Check whether 061-357 LPH Download Fail K has occurred.
Has Fail 061-357 occurred?
LPH PLL lock mechanism failure (LPH clock failure). Y N
Replace the following parts in sequence:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • LPH Unit (K) (PL 2.1)
• LPH Cable Assembly (PL 2.2)
Procedure
• LPH Rear PWB (K) (PL 2.2)
Enter DC122 Fail History. Check whether 061-355 LPH Download Fail M has occurred.
• MCU PWB (2270/3370) (PL 18.2a)
Has Fail 061-355 occurred?
Y N • MCU PWB (4470/5570) (PL 18.2b)
Replace the following parts in sequence:
• LPH Unit (M) (PL 2.1) Proceed to the 061-357 FIP.
• LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (M) (PL 2.2) 061-390 LPH FFC Connect Posi Fail Y
• MCU PWB (2270/3370) (PL 18.2a) BSD-ON:CH6.8
• MCU PWB (4470/5570) (PL 18.2b)
The image data (Y) cannot be received normally from the MCU.
Proceed to the 061-355 FIP.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
061-388 LPH PLL Lock Fail C Procedure
BSD-ON:CH6.10 Enter DC122 Fail History. Check whether 061-374 LPH Chip Fail Y has occurred.
Has Fail 061-374 occurred?
LPH PLL lock mechanism failure (LPH clock failure). Y N
Replace the following parts in sequence:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • LPH Unit (Y) (PL 2.1)
• LPH Cable Assembly (PL 2.2)
Procedure
• LPH Rear PWB (Y) (PL 2.2)
Enter DC122 Fail History. Check whether 061-356 LPH Download Fail C has occurred.
Has Fail 061-356 occurred? • MCU PWB (2270/3370) (PL 18.2a)
Y N • MCU PWB (4470/5570) (PL 18.2b)
Replace the following parts in sequence:
A
Ver.1.3 A
09/2012 CHAIN 61
2-81
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 61 2-82 Ver.1.3
A
Proceed to the 061-374 FIP. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure
061-391 LPH FFC Connect Posi Fail M
Enter DC122 Fail History. Check whether 061-377 LPH Chip Fail K has occurred.
BSD-ON:CH6.9
Has Fail 061-377 occurred?
Y N
The image data (M) cannot be received normally from the MCU. Replace the following parts in sequence:
• LPH Unit (K) (PL 2.1)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• LPH Cable Assembly (PL 2.2)
Procedure • LPH Rear PWB (K) (PL 2.2)
Enter DC122 Fail History. Check whether 061-375 LPH Chip Fail M has occurred. • MCU PWB (2270/3370) (PL 18.2a)
Has Fail 061-375 occurred? • MCU PWB (4470/5570) (PL 18.2b)
Y N
Replace the following parts in sequence: Proceed to the 061-377 FIP.
• LPH Unit (M) (PL 2.1)
• LPH Cable Assembly (PL 2.2) 061-394 LPH FFC Connect Nega Fail Y
• LPH Rear PWB (M) (PL 2.2) BSD-ON:CH6.8
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) The image data (Y) cannot be received normally from the MCU.
Proceed to the 061-375 FIP. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure
061-392 LPH FFC Connect Posi Fail C
Enter DC122 Fail History. Check whether 061-374 LPH Chip Fail Y has occurred.
BSD-ON:CH6.10
Has Fail 061-374 occurred?
Y N
The image data (C) cannot be received normally from the MCU.
Replace the following parts in sequence:
• LPH Unit (Y) (PL 2.1)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• LPH Cable Assembly (PL 2.2)
Procedure • LPH Rear PWB (Y) (PL 2.2)
Enter DC122 Fail History. Check whether 061-376 LPH Chip Fail C has occurred. • MCU PWB (2270/3370) (PL 18.2a)
Has Fail 061-376 occurred? • MCU PWB (4470/5570) (PL 18.2b)
Y N
Replace the following parts in sequence: Proceed to the 061-374 FIP.
• LPH Unit (C) (PL 2.1)
• LPH Cable Assembly (PL 2.2) 061-395 LPH FFC Connect Nega Fail M
• LPH Rear PWB (C) (PL 2.2) BSD-ON:CH6.9
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) The image data (M) cannot be received normally from the MCU.
Proceed to the 061-376 FIP. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure
061-393 LPH FFC Connect Posi Fail K
Enter DC122 Fail History. Check whether 061-375 LPH Chip Fail M has occurred.
BSD-ON:CH6.11
Has Fail 061-375 occurred?
Y N
The image data (K) cannot be received normally from the MCU.
Replace the following parts in sequence:
• LPH Unit (M) (PL 2.1)
A
A
• LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (M) (PL 2.2) 061-398 BITZ1 Initialize Fail
• MCU PWB (2270/3370) (PL 18.2a) BSD-ON:-
• MCU PWB (4470/5570) (PL 18.2b)
The Bitz1 initialization error was detected. This is an error where the CPU is unable to access the
Proceed to the 061-375 FIP. memory and the register of the ASIC BITZ (image processing chip for Y and M) that is installed on the
MCU PWB.
061-396 LPH FFC Connect Nega Fail C
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
BSD-ON:CH6.10
Procedure
The image data (C) cannot be received normally from the MCU.
Enter DC122 Fail History. Check whether an LPH-related Fail has occurred.
Has any Chain No. 061 Fail occurred?
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Y N
Procedure Replace the following parts in sequence:
• LPH Cable Assembly (PL 2.2)
Enter DC122 Fail History. Check whether 061-376 LPH Chip Fail C has occurred.
• MCU PWB (2270/3370) (PL 18.2a)
Has Fail 061-376 occurred?
Y N • MCU PWB (4470/5570) (PL 18.2b)
Replace the following parts in sequence:
• LPH Unit (C) (PL 2.1) Go to the appropriate FIP
• LPH Cable Assembly (PL 2.2)
• LPH Rear PWB (C) (PL 2.2) 061-399 BITZ2 Initialize Fail
• MCU PWB (2270/3370) (PL 18.2a) BSD-ON:-
• MCU PWB (4470/5570) (PL 18.2b)
The Bitz2 initialization error was detected. This is an error where the CPU is unable to access the
Proceed to the 061-376 FIP. memory and the register of the ASIC BITZ (image processing chip for C and K) that is installed on the
MCU PWB.
061-397 LPH FFC Connect Nega Fail K NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
BSD-ON:CH6.11
Procedure
The image data (K) cannot be received normally from the MCU. Enter DC122 Fail History. Check whether an LPH-related Fail has occurred.
Has any Chain No. 061 Fail occurred?
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Y N
Replace the following parts in sequence:
Procedure • LPH Cable Assembly (PL 2.2)
Enter DC122 Fail History. Check whether 061-377 LPH Chip Fail K has occurred. • MCU PWB (2270/3370) (PL 18.2a)
Has Fail 061-377 occurred? • MCU PWB (4470/5570) (PL 18.2b)
Y N
Replace the following parts in sequence:
Go to the appropriate FIP
• LPH Unit (K) (PL 2.1)
• LPH Cable Assembly (PL 2.2)
061-610 Bitz1 CONTIF Fail
• LPH Rear PWB (K) (PL 2.2)
BSD-ON:-
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) An irregularity was detected in the Valid signal for Y or M color. The Valid signal, which is sent from the
Controller to indicate the valid range of the fast scan, does not turn ON at the given timing or turns ON at
Proceed to the 061-377 FIP. an unscheduled timing. (This is a hidden failure. Data is only recorded in history.)
Ver.1.3 09/2012 CHAIN 61
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 61 2-84 Ver.1.3
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON.
2. Check whether there is poor connection or foreign substances at the following connectors.
• Between BP PWB J451 and MCU PWB P451
• Between BP PWB J335 and ESS PWB P335
• Between BP PWB J309 and ESS PWB P309
If no problems are found, replace the following parts in sequence:
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• ESS PWB (PL 35.2)
061-611 Bitz2 CONTIF Fail
BSD-ON:-
An irregularity was detected in the Valid signal for C or K color. The Valid signal, which is sent from the
Controller to indicate the valid range of the fast scan, does not turn ON at the given timing or turns ON at
an unscheduled timing. (This is a hidden failure. Data is only recorded in history.)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON.
2. Check whether there is poor connection or foreign substances at the following connectors.
• Between BP PWB J451 and MCU PWB P451
• Between BP PWB J335 and ESS PWB P335
• Between BP PWB J309 and ESS PWB P309
If no problems are found, replace the following parts in sequence:
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• ESS PWB (PL 35.2)
A B
062-277 IPS-DADF Communication Fail • The connection between the IIT Trans PWB J7129-30 and the BP PWB J390-11 for
open circuit, short circuit, and poor contact
BSD-ON:CH3.5
• The connectors of the IIT Trans PWB J7129 and the BP PWB J390 for damage, foreign
substances, bent connector pins, burns, and improper soldering on the PWB
Communication cannot be established between the ESS PWB and the DADF PWB.
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. substances
If no problems are found, replace the ESS PWB (PL 35.2).
Cause/Action
1. Turn the power OFF and ON. Is the voltage between the Platen Interlock Switch P775-1 (+) and the GND (-) +5VDC?
2. Turn the power OFF and check the following: Y N
Replace the Platen Interlock Switch (PL 1.4).
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
Check the DC COM circuit between the Platen Interlock Switch P775-1 and the IIT Trans PWB
• The connection between the BP PWB J390 and the IIT Trans PWB J7129 for open circuit,
J722-14.
short circuit, and poor contact
• The connectors of the BP PWB J390 and the IIT Trans PWB J7129 for damage, foreign Check the installation status of the Magnet and the closing status of the DADF. If the problem persists,
substances, bent connector pins, burns, and improper soldering on the PWB replace the Platen Interlock Switch (PL 1.4).
• The connection between the IIT Trans PWB P750 and the DADF PWB J751 and J752 for
open circuit, short circuit, and poor contact 062-310 IIT-ESS Communication Fail
• The connectors of the IIT Trans PWB P750 and the DADF PWB J751 and J752 for damage,
BSD-ON:CH3.3
foreign substances, bent connector pins, burns, and improper soldering on the PWB
If no problems are found, replace the following parts in sequence: Communication cannot be established between the IIT Trans PWB and the ESS PWB.
• DADF PWB (PL 51.2)
• ESS PWB (PL 35.2) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• IIT Trans PWB (Switch the EEPROM) (PL 1.7) Cause/Action
• BP PWB (2270/3370) (PL 18.2a)
1. Turn the power OFF and ON.
• BP PWB (4470/5570) (PL 18.2b)
2. Turn the power OFF and check the following:
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
062-300 Platen Interlock Open • The connection between the BP PWB J390 and the IIT Trans PWB J7129 for open circuit,
BSD-ON:CH6.7 short circuit, and poor contact
• The connectors of the BP PWB J390 and the IIT Trans PWB J7129 for damage, foreign
The Platen Interlock is open. substances, bent connector pins, burns, and improper soldering on the PWB
If no problems are found, replace the following parts in sequence:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• IIT Trans PWB (Switch the EEPROM) (PL 1.7)
Procedure • ESS PWB (PL 35.2)
Remove the IIT Top Cover. • BP PWB (2270/3370) (PL 18.2a)
Cheat the Platen Interlock Switch P775-1 and P775-2 and turn the power ON. • BP PWB (4470/5570) (PL 18.2b)
Does the 062-300 display disappear?
Y N
Is the voltage between the Platen Interlock Switch P775-2 (+) and the GND (-) +5VDC?
Y N 062-311 IIT Software Logic Fail
Turn the power OFF and check the following: BSD-ON:CH3.3
• The connection between the Platen Interlock Switch P775-2 and the IIT Trans PWB
J722-13 for open circuit and poor contact A software error was detected at the ESS PWB.
A B
Ver.1.3 09/2012 CHAIN 62
2-85
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 62 2-86 Ver.1.3
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings
button) to check the value (diagnosis result).
Procedure
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then Table 1
execute "NVM Write".
Current value Component Name PL No.
2. A 3 or 4-digit number is displayed in the current value column.
00 Not applicable (No errors) -
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the
01 LED Lamp/LED Lamp PWB PL 1.6
appropriate parts.
02 CCD Lens Assembly PL 1.4
Sample Display
03 CCD Flexible Print Cable PL 1.4
• 110 (3-digit display):
04 This value is not displayed -
LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor
contact. 05 This value is not displayed -
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp/LED Lamp PWB 06 This value is not displayed -
("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.) 07 This value is not displayed -
• 1100 (4-digit display): 08 This value is not displayed -
GAP Watermark PWB failure. 09 This value is not displayed -
(The first 2 digits "11" in "1100" are the upper digits, which indicates the GAP Watermark PWB. 10 LED Lamp Wire Harness PL 1.6
The lower 2 digits "00" indicates that nothing is applicable (no failures).) 11 GAP Watermark PWB PL 35.3
12 IIT-Control Cable PL 18.1
13 This value is not displayed -
14 Wire Harness (Top) PL 18.7
15 This value is not displayed -
16 This value is not displayed -
17 Wire Harness PL 1.4
18 GAP PWB (2270/3370) PL 35.2
4. After replacing the appropriate parts, again change the value for DC131 [715-030] to "1" and then
execute "NVM Write".
5. Check that the current value column becomes "000".
6. If the problem persists after performing the above procedure, replace the ESS PWB (PL 35.2).
062-330 GAPWM Hard Fail
BSD-ON:CH3.3
• Signal connection failure between the ESS and the GAP Watermark PWB was detected.
• Program write failure into the FPGA that is installed in the GAP Watermark PWB was detected.
• Operation failure of the device that is installed in the GAP Watermark PWB was detected.
• Operation failure at GAP Watermark connection section of the ESS was detected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Initial Actions
Check the connector between the GAP Watermark PWB J321 and the ESS PWB P321 for poor contact,
bent connector pins, burns, foreign substances, and improper soldering on the PWB, etc.
Procedure NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then button) to check the value (diagnosis result).
execute "NVM Write".
Table 1
2. A 3 or 4-digit number is displayed in the current value column.
Current value Component Name PL No.
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the
appropriate parts. 00 Not applicable (No errors) -
Sample Display 01 LED Lamp/LED Lamp PWB PL 1.6
• 110 (3-digit display): 02 CCD Lens Assembly PL 1.4
LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor 03 CCD Flexible Print Cable PL 1.4
contact. 04 This value is not displayed -
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp/LED Lamp PWB 05 This value is not displayed -
("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
06 This value is not displayed -
• 1100 (4-digit display):
07 This value is not displayed -
GAP Watermark PWB failure.
08 This value is not displayed -
(The first 2 digits "11" in "1100" are the upper digits, which indicates the GAP Watermark PWB.
09 This value is not displayed -
The lower 2 digits "00" indicates that nothing is applicable (no failures).)
10 LED Lamp Wire Harness PL 1.6
11 GAP Watermark PWB PL 35.3
12 IIT-Control Cable PL 18.1
13 This value is not displayed -
14 Wire Harness (Top) PL 18.7
15 This value is not displayed -
16 This value is not displayed -
17 Wire Harness PL 1.4
18 GAP PWB (2270/3370) PL 35.2
4. After replacing the appropriate parts, again change the value for DC131 [715-030] to "1" and then
execute "NVM Write".
5. Check that the current value column becomes "000".
6. If the problem persists after performing the above procedure, check the connection between the
GAP Watermark PWB J321 and the ESS PWB P321 for poor connection, damaged connectors,
foreign substances, bent connector pins, burns, and improper soldering on the PWB.
If no problems are found, replace the GAP Watermark PWB (PL 35.3), followed by the ESS PWB
(PL 35.2).
062-341 (2270/3370) GAP PWB Configuration Fail
BSD-ON:CH3.3
The GAP PWB cannot be recognized.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON.
Ver.1.3 09/2012 CHAIN 62
2-87
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 62 2-88 Ver.1.3
2. Turn the power OFF and check the connector between the GAP PWB J321 and the ESS PWB Y N
P321 for poor contact, bent connector pins, burns, foreign substances, and improper soldering on Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail
the PWB, etc. for contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position
If no problems are found, replace the following parts in sequence: (ADJ 1.6.1), etc.
• GAP PWB (PL 35.2)
Turn the power ON and enter the Diag mode. Turn ON DC330 [062-005] (Scan) or [062-006] (Return).
• ESS PWB (PL 35.2) Does the Carriage move?
Y N
Is the voltage between the Carriage Motor P776-1/2 (+) and the GND (-) +24VDC?
062-342 CCD PWB Configuration Fail Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
BSD-ON:CH6.6
Turn the power OFF and check the following:
A CCD PWB other than the specified one is installed.
• The connection between the Carriage Motor P776 and the IIT Trans PWB J722 for open
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. circuit, short circuit, and poor contact
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit,
Cause/Action short circuit, and poor contact
1. Turn the power OFF and ON. • The connection between the IIT Trans PWB J7129 and the BP PWB J390 for open circuit,
2. Turn the power OFF and replace with the correct CCD Lens Assembly (PL 1.4). short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
062-345 IIT EEPROM Fail (IIT) If no problems are found, replace the following parts in sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.7)
BSD-ON:CH3.3
• Carriage Motor (PL 1.5)
Write failure to EEPROM or communication failure with EEPROM has occurred. • ESS PWB (PL 35.2)
• BP PWB (2270/3370) (PL 18.2a)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • BP PWB (4470/5570) (PL 18.2b)
Cause/Action Press the Stop button. Turn ON DC330 [062-212] (IIT Regi Sensor). Manually move the Carriage and
Turn the power OFF and ON. turn the IIT Regi Sensor ON then OFF. Does the display change between High/Low?
Y N
If the problem persists, turn the power OFF and replace the IIT Trans PWB (PL 1.7) (Write the values Use "2.2.3.2 Permeable Sensor Failure FIP" to check the IIT Regi Sensor.
from the IIT Shipment Inspection NVM List).
It can be considered that there were no errors. Again, check the Carriage operation, check for any noise
source around the machine and check for any abnormal electrical discharge, etc.
If the problem occurs frequently, replace the following parts in sequence:
062-360 Carriage Position Fail • ESS PWB (PL 35.2)
BSD-ON:CH6.1 • IIT Trans PWB (Switch the EEPROM) (PL 1.7)
The Carriage position error was detected. 062-362 X Hard Fail
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. BSD-ON:CH3.3
Procedure Hard modification of authentication device was detected (at usual detection/power ON).
Remove the Platen Glass and move the Full Rate Carriage to right and left manually.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Does the Carriage moves smoothly, with no interference?
Cause/Action
Turn the power OFF and ON.
If the problem persists, turn the power OFF and replace the ESS PWB (PL 35.2). NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings
button) to check the value (diagnosis result).
Table 1
062-371 Lamp Illumination Fail Current value Component Name PL No.
BSD-ON:CH6.6, CH6.1 00 Not applicable (No errors) -
01 LED Lamp/LED Lamp PWB PL 1.6
Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts)
02 CCD Lens Assembly PL 1.4
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. 03 CCD Flexible Print Cable PL 1.4
04 This value is not displayed -
Initial Actions 05 This value is not displayed -
Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color
06 This value is not displayed -
Correction Plate for deterioration or contamination.
07 This value is not displayed -
08 This value is not displayed -
Procedure
09 This value is not displayed -
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then
10 LED Lamp Wire Harness PL 1.6
execute "NVM Write".
11 GAP Watermark PWB PL 35.3
2. A 3 or 4-digit number is displayed in the current value column.
12 IIT-Control Cable PL 18.1
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the
appropriate parts. 13 This value is not displayed -
Sample Display 14 Wire Harness (Top) PL 18.7
• 110 (3-digit display): 15 This value is not displayed -
LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor 16 This value is not displayed -
contact. 17 Wire Harness PL 1.4
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp/LED Lamp PWB 18 GAP PWB (2270/3370) PL 35.2
("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
• 1100 (4-digit display): 4. After replacing the appropriate parts, again change the value for DC131 [715-030] to "1" and then
GAP Watermark PWB failure. execute "NVM Write".
(The first 2 digits "11" in "1100" are the upper digits, which indicates the GAP Watermark PWB. 5. Check that the current value column becomes "000".
The lower 2 digits "00" indicates that nothing is applicable (no failures).) 6. If the problem persists after performing the above procedure, continue and check the following:
• LED Lamp broken: DC330 [062-002] (PL 1.6)
• Check the Flat Cable between the LED Lamp PWB J1 and the IIT Trans PWB J723 for open
circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
inserted in a skewed manner).
• Check the Flat Cable between the CCD Lens Assy J700 and the IIT Trans PWB J710 for
open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
inserted in a skewed manner).
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit,
short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
062-380 Platen AGC Fail
BSD-ON:CH6.6, CH6.1
Ver.1.3 09/2012 CHAIN 62
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 62 2-90 Ver.1.3
Insufficient lamp brightness was detected when performing AGC. NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings
button) to check the value (diagnosis result).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Table 1
Initial Actions
Current value Component Name PL No.
Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color
Correction Plate for deterioration or contamination. 00 Not applicable (No errors) -
01 LED Lamp/LED Lamp PWB PL 1.6
Procedure 02 CCD Lens Assembly PL 1.4
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then 03 CCD Flexible Print Cable PL 1.4
execute "NVM Write". 04 This value is not displayed -
2. A 3 or 4-digit number is displayed in the current value column. 05 This value is not displayed -
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the 06 This value is not displayed -
appropriate parts. 07 This value is not displayed -
Sample Display 08 This value is not displayed -
• 110 (3-digit display): 09 This value is not displayed -
LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor 10 LED Lamp Wire Harness PL 1.6
contact.
11 GAP Watermark PWB PL 35.3
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp/LED Lamp PWB
12 IIT-Control Cable PL 18.1
("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
13 This value is not displayed -
• 1100 (4-digit display):
14 Wire Harness (Top) PL 18.7
GAP Watermark PWB failure.
15 This value is not displayed -
(The first 2 digits "11" in "1100" are the upper digits, which indicates the GAP Watermark PWB.
16 This value is not displayed -
The lower 2 digits "00" indicates that nothing is applicable (no failures).)
17 Wire Harness PL 1.4
18 GAP PWB (2270/3370) PL 35.2
4. After replacing the appropriate parts, again change the value for DC131 [715-030] to "1" and then
execute "NVM Write".
5. Check that the current value column becomes "000".
6. If the problem persists after performing the above procedure, continue and check the following:
• LED Lamp broken: DC330 [062-002] (PL 1.6)
• Check the Flat Cable between the LED Lamp PWB J1 and the IIT Trans PWB J723 for open
circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
inserted in a skewed manner).
• Check the Flat Cable between the CCD Lens Assy J700 and the IIT Trans PWB J710 for
open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
inserted in a skewed manner).
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit,
short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
062-386 Platen AOC Fail
BSD-ON:CH6.6
A CCD output error was detected when performing AOC. NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings
button) to check the value (diagnosis result).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Table 1
Initial Actions
Current value Component Name PL No.
Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color
Correction Plate for deterioration or contamination. 00 Not applicable (No errors) -
01 LED Lamp/LED Lamp PWB PL 1.6
Procedure 02 CCD Lens Assembly PL 1.4
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then 03 CCD Flexible Print Cable PL 1.4
execute "NVM Write". 04 This value is not displayed -
2. A 3 or 4-digit number is displayed in the current value column. 05 This value is not displayed -
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the 06 This value is not displayed -
appropriate parts. 07 This value is not displayed -
Sample Display 08 This value is not displayed -
• 110 (3-digit display): 09 This value is not displayed -
LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor 10 LED Lamp Wire Harness PL 1.6
contact.
11 GAP Watermark PWB PL 35.3
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp/LED Lamp PWB
12 IIT-Control Cable PL 18.1
("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
13 This value is not displayed -
• 1100 (4-digit display):
14 Wire Harness (Top) PL 18.7
GAP Watermark PWB failure.
15 This value is not displayed -
(The first 2 digits "11" in "1100" are the upper digits, which indicates the GAP Watermark PWB.
16 This value is not displayed -
The lower 2 digits "00" indicates that nothing is applicable (no failures).)
17 Wire Harness PL 1.4
18 GAP PWB (2270/3370) PL 35.2
4. After replacing the appropriate parts, again change the value for DC131 [715-030] to "1" and then
execute "NVM Write".
5. Check that the current value column becomes "000".
6. If the problem persists after performing the above procedure, check the following:
• Check the Flat Cable between the CCD Lens Assy J700 and the IIT Trans PWB J710 for
open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
inserted in a skewed manner).
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit,
short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
If no problems are found, replace the following parts in sequence:
• CCD Lens Assy (PL 1.4)
• ESS PWB (PL 35.2)
• IIT Trans PWB (Switch the EEPROM) (PL 1.7)
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
Ver.1.3 09/2012 CHAIN 62
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 62 2-92 Ver.1.3
062-389 Carriage Over Run Fail
BSD-ON:CH6.1 062-392 IIT Memory Fail
BSD-ON:CH3.3
The Carriage has overrun at the Scan End.
ESS PWB RAM failure was detected (checked at power ON). Or, internal processing error has occurred
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. in the ESS PWB.
Procedure NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Remove the Platen Glass and move the Full Rate Carriage to right and left manually.
Does the Carriage moves smoothly, with no interference? Procedure
Y N 1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then
Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail execute "NVM Write".
for contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position 2. A 3 or 4-digit number is displayed in the current value column.
(ADJ 1.6.1), etc.
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the
appropriate parts.
Turn the power ON and enter the Diag mode. Turn ON DC330 [062-005] (Scan) or [062-006] (Return).
Sample Display
Does the Carriage move?
Y N • 110 (3-digit display):
Is the voltage between the Carriage Motor P776-1/2 (+) and the GND (-) +24VDC? LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor
Y N contact.
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP. (The first digit "1" in "110" is the upper digit, which indicates the LED Lamp/LED Lamp PWB
("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
Turn the power OFF and check the following:
• 1100 (4-digit display):
• The connection between the Carriage Motor P776 and the IIT Trans PWB J722 for open
circuit, short circuit, and poor contact GAP Watermark PWB failure.
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit, (The first 2 digits "11" in "1100" are the upper digits, which indicates the GAP Watermark PWB.
The lower 2 digits "00" indicates that nothing is applicable (no failures).)
short circuit, and poor contact
• The connection between the IIT Trans PWB J7129 and the BP PWB J390 for open circuit,
short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
If no problems are found, replace the following parts in sequence:
• IIT Trans PWB (Switch the EEPROM) (PL 1.7)
• Carriage Motor (PL 1.5)
• ESS PWB (PL 35.2)
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
Press the Stop button. Turn ON DC330 [062-212] (IIT Regi Sensor). Manually move the Carriage and
turn the IIT Regi Sensor ON then OFF. Does the display change between High/Low?
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the IIT Regi Sensor.
It can be considered that there were no errors. Again, check the Carriage operation, check for any noise
source around the machine and check for any abnormal electrical discharge, etc.
If the problem occurs frequently, replace the following parts in sequence:
• ESS PWB (PL 35.2)
• IIT Trans PWB (Switch the EEPROM) (PL 1.7)
NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings 062-393 CCD PWB Sync Signal Fail
button) to check the value (diagnosis result).
BSD-ON:CH6.6
Table 1
• Write failure to the Shading Memory has occurred.
Current value Component Name PL No.
• Write failure to the Gap Memory has occurred.
00 Not applicable (No errors) - • Averaging processing error has occurred in the ASIC.
01 LED Lamp/LED Lamp PWB PL 1.6
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
02 CCD Lens Assembly PL 1.4
03 CCD Flexible Print Cable PL 1.4 Procedure
04 This value is not displayed - 1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to "1" and then
05 This value is not displayed - execute "NVM Write".
06 This value is not displayed - 2. A 3 or 4-digit number is displayed in the current value column.
07 This value is not displayed - 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the
appropriate parts.
08 This value is not displayed -
Sample Display
09 This value is not displayed -
• 110 (3-digit display):
10 LED Lamp Wire Harness PL 1.6
LED Lamp/LED Lamp PWB failure and LED Lamp Wire Harness is damaged or has poor
11 GAP Watermark PWB PL 35.3
contact.
12 IIT-Control Cable PL 18.1
(The first digit "1" in "110" is the upper digit, which indicates the LED Lamp/LED Lamp PWB
13 This value is not displayed -
("0" in "01" is not displayed). The lower 2 digits "10" indicates the LED Lamp Wire Harness.)
14 Wire Harness (Top) PL 18.7
• 1100 (4-digit display):
15 This value is not displayed -
GAP Watermark PWB failure.
16 This value is not displayed -
(The first 2 digits "11" in "1100" are the upper digits, which indicates the GAP Watermark PWB.
17 Wire Harness PL 1.4 The lower 2 digits "00" indicates that nothing is applicable (no failures).
18 GAP PWB (2270/3370) PL 35.2
4. After replacing the appropriate parts, again change the value for DC131 [715-030] to "1" and then
execute "NVM Write".
5. Check that the current value column becomes "000".
6. If the problem persists after performing the above procedure, check the following:
• Check the Flat Cable between the CCD Lens Assy J700 and the IIT Trans PWB J710 for
open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
inserted in a skewed manner).
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit,
short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
If no problems are found, replace the following parts in sequence:
• ESS PWB (PL 35.2)
• IIT Trans PWB (Switch the EEPROM) (PL 1.7)
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
Ver.1.3 09/2012 CHAIN 62
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 62 2-94 Ver.1.3
NOTE: Execute the IIT diagnosis and then call DC131 [715-030] again (press the Change Settings BSD-ON:CH3.3
button) to check the value (diagnosis result).
The IIT Trans PWB power source error was detected.
Table 1
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Current value Component Name PL No.
00 Not applicable (No errors) - Procedure
01 LED Lamp/LED Lamp PWB PL 1.6 Turn the power OFF and remove the Right Cover.
02 CCD Lens Assembly PL 1.4 Turn the power ON. Is the voltage between the Main LVPS J502-2 (+) and J502-4 (-) +24VDC?
Y N
03 CCD Flexible Print Cable PL 1.4
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP.
04 This value is not displayed -
05 This value is not displayed - Turn the power OFF and check the connection between the Main LVPS PWB J502 and the IIT Trans
06 This value is not displayed - PWB J720 for open circuit, short circuit, and poor contact.
07 This value is not displayed - If no problems are found, replace the IIT Trans PWB (Switch the EEPROM) (PL 1.7).
08 This value is not displayed -
09 This value is not displayed - 062-395 (4470/5570) Trans PWB Power Cable Connection Fail
10 LED Lamp Wire Harness PL 1.6 BSD-ON:CH3.3
11 GAP Watermark PWB PL 35.3
The IIT Trans PWB power source error was detected.
12 IIT-Control Cable PL 18.1
13 This value is not displayed - NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
14 Wire Harness (Top) PL 18.7
15 This value is not displayed -
Procedure
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB
16 This value is not displayed -
and open the Chassis Assembly.
17 Wire Harness PL 1.4
Turn the power ON. Is the voltage between the Sub LVPS J505-1 (+) and J505-3 (-) +24VDC?
18 GAP PWB (2270/3370) PL 35.2 Y N
Go to 2.2.2.4 (4470/5570) +24VDC Power FIP.
4. After replacing the appropriate parts, again change the value for DC131 [715-030] to "1" and then
execute "NVM Write". Turn the power OFF and check the connection between the Sub LVPS PWB J505 and the IIT Trans
PWB J720 for open circuit, short circuit, and poor contact.
5. Check that the current value column becomes "000".
If no problems are found, replace the IIT Trans PWB (Switch the EEPROM) (PL 1.7).
6. If the problem persists after performing the above procedure, check the following:
• Check the Flat Cable between the CCD Lens Assy J700 and the IIT Trans PWB J710 for
open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
062-396 CCD Cable Connection Fail
inserted in a skewed manner). BSD-ON:CH3.3
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit,
A CCD Flat Cable connection error was detected.
short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
substances
If no problems are found, replace the following parts in sequence: Cause/Action
• ESS PWB (PL 35.2) 1. Turn the power OFF and ON.
• IIT Trans PWB (Switch the EEPROM) (PL 1.7) 2. Turn the power OFF and check the following:
• BP PWB (2270/3370) (PL 18.2a) • Check the Flat Cable between the CCD Lens Assy J700 and the IIT Trans PWB J710 for
• BP PWB (4470/5570) (PL 18.2b) open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was
inserted in a skewed manner).
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit,
062-395 (2270/3370) Trans PWB Power Cable Connection Fail short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign • ESS PWB (PL 35.2)
substances • IIT Trans PWB (Switch the EEPROM) (PL 1.7)
If no problems are found, replace the following parts in sequence: • BP PWB (2270/3370) (PL 18.2a)
• IIT Trans PWB (Switch the EEPROM) (PL 1.7) • BP PWB (4470/5570) (PL 18.2b)
• ESS PWB (PL 35.2)
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b) 062-790 X- Recognition Fail
BSD-ON:-
062-397 IIT-Cont Video Cable Connection Fail The document being scanned is a legal tender, securities, etc., and therefore is prohibited by law.
BSD-ON:CH3.3
Procedure
An ESS Video Cable connection error was detected. Refer to "Legal Notices" in the User Guide to check the document types available for copying.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON.
2. Turn the power OFF and check the following:
• The coaxial cable between the IIT Trans PWB J7191 and the BP PWB J336 for open circuit,
short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
If no problems are found, replace the following parts in sequence:
• ESS PWB (PL 35.2)
• IIT Trans PWB (Switch the EEPROM) (PL 1.7)
• BP PWB (2270/3370) (PL 18.2a)
• BP PWB (4470/5570) (PL 18.2b)
062-398 IIT-Cont I/O Cable Connection Fail
BSD-ON:CH3.3
An ESS I/O Cable connection error was detected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON.
2. Turn the power OFF and check the following:
• The connection between the IIT Trans PWB J7129 and the BP PWB J390 for open circuit,
short circuit, and poor contact
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign
substances
If no problems are found, replace the following parts in sequence:
Ver.1.3 09/2012 CHAIN 62
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 62 2-96 Ver.1.3
071-105 Regi Sensor On Jam (Tray1/2/3/4) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
BSD-ON:CH8.4, CH4.1, CH7.8, CH8.1, CH8.3 Procedure
Remove Tray 1. Turn the power ON and enter the Diag mode. Turn ON DC330 [071-001]
The Regi Sensor does not turn ON within the specified time after the Regi Clutch On after the Feed from
(Tray 1 Feed/Lift Up Motor). Does the Tray 1 Feed/Lift Up Motor rotate?
the Tray has started. Y N
Is the voltage between the MD PWB J520-9 (+) and the GND (-) +24VDC?
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Y N
Cause/Action Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
Check the following:
Turn the power OFF, then measure the Tray 1 Feed/Lift Up Motor wire wound resistance.
Remove the Rear Upper Cover, then measure the following resistances.
• A paper transportation failure due to a foreign substance/burr on the paper path • Between the MD PWB J528-B1 and the J528-B2
• The Tray 1 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure • Between the MD PWB J528-B3 and the J528-B4
(when the jam has occurred during Feed from Tray 1)
Is the resistance approx. 4Ohm for each? (At 25 degree)
• Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
Y N
• Each Takeaway Roll Drive Gear for wear and damage Check the connection between the MD PWB J528 and the Tray 1 Feed/Lift Up Motor J268 for
• Use of paper out of spec (Refer to the spec in Chapter 6 General) open circuit, short circuit, and poor contact. If there are no problems, replace the Tray 1 Feed/
• The Regi Sensor for contamination, improper installation, and Actuator operation failure Lift Up Motor (PL 9.4).
• The Regi Sensor for failure: DC330 [077-103] (PL 15.2) Measure the resistance between the MD PWB J528-B1/B2/B3/B4 and the Frame.
Is the resistance infinite for all?
• The connection between the Regi Sensor J160 and the MD PWB J523 for open circuit, short
Y N
circuit, and poor contact
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
• The Main Drive Motor for revolution failure: DC330 [042-002] (PL 3.2) circuits due to pinching.
• The Tray 1 Feed/Lift Up Motor for revolution failure: DC330 [071-001] (PL 9.4)
(when the jam has occurred during Feed from Tray 1) Replace the following parts in sequence:
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1) • MD PWB (2270/3370) (PL 18.2a)
(when the jam has occurred during Feed from Tray 1) • MD PWB (4470/5570) (PL 18.2b)
• The TM Takeaway Motor for revolution failure (2270/3370): DC330 [077-031] (PL 10.9a) • MCU PWB (2270/3370) (PL 18.2a)
• The Takeaway Motor for revolution failure (4470/5570): DC330 [077-050] (PL 15.1) • MCU PWB (4470/5570) (PL 18.2b)
• The TM Takeaway Motor for revolution failure (4470/5570): DC330 [077-035] (PL 10.9b)
• The TM Takeaway Motor 2 for revolution failure (4470/5570): DC330 [077-037] (PL 10.9b) Press the Stop button. Turn ON DC330 [071-102] (Tray 1 Nudger Level Sensor). Use a sheet of paper,
etc. to block/clear the light path to the Tray 1 Nudger Level Sensor. Does the display change between
• The Regi Transport Assy (2270/3370) (PL 15.1) for installation failure
High/Low?
If no problems are found, replace the following parts in sequence: Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 1 Nudger Level Sensor.
• MD PWB (2270/3370) (PL 18.2a)
Press the Stop button and turn the power OFF.
• MD PWB (4470/5570) (PL 18.2b)
Check the Tray Lift Up Gear for damage or the Tray Lift Up mechanism for mechanical load. If no
• MCU PWB (2270/3370) (PL 18.2a) problems are found, replace the following parts in sequence:
• MCU PWB (4470/5570) (PL 18.2b) • MD PWB (2270/3370) (PL 18.2a)
071-210 Tray 1 Lift Up Fail • MD PWB (4470/5570) (PL 18.2b)
BSD-ON:CH7.8 • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Tray 1 Lift Up NG has occurred 3 times in a row.
071-212 Tray 1 Paper Size Sensor Broken
BSD-ON:CH7.1
Ver.1.3 09/2012 CHAIN 71
2-97
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 71 2-98 Ver.1.3
Abnormal output AD value from Tray 1 Size Sensor was detected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Check the following:
• Broken link and breakage at the bottom of the tray
• The Actuator at the rear of the Tray for operation failure
• The Tray 1 Paper Size Sensor for failure: DC140[071-200],DC330 [071-104] (PL 9.1)
• The connection between the Tray 1 Paper Size Sensor J174 and the MCU PWB J417 for open
circuit, short circuit, and poor contact
If no problems are found, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
071-940 Tray 1 Lift Up NG
BSD-ON:CH7.8
After the Tray 1 Lift Up has started, the Tray 1 Nudger Level Sensor did not turn ON within the specified
time.
Cause/Action
1. Pull out and reinsert Tray 1 and check for improper loading of paper.
2. Enter DC122 Fail History. If this failure occurs frequently, go to the FIP 071-210.
072-101 Tray 2 Miss Feed (4470/5570)
Turn ON DC330 [077-035] (TM Takeaway Motor). Does the TM Takeaway Motor rotate?
BSD-ON:CH8.3, CH7.9, CH8.3 Y N
Is the voltage between the TM Takeaway Motor J224-2/5 (+) and the GND (-) +24VDC?
The Tray 2 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 2 has
Y N
started. Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Turn the power OFF, disconnect the TM Takeaway Motor connector J224.
Initial Actions Measure the TM Takeaway Motor wire wound resistance.
• Between the TM Takeaway Motor J224-2 and J224-1
Remove the Rear Upper Cover and the Rear Cover. Check the connection between the MD PWB J592
• Between the TM Takeaway Motor J224-2 and J224-3
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact.
• Between the TM Takeaway Motor J224-5 and J224-4
Procedure • Between the TM Takeaway Motor J224-5 and J224-6
Is the resistance approx. 0.85Ohm for each? (At 25 degree)
Turn the power ON and enter the Diag mode. Turn ON DC330 [072-001] (Tray 2 Feed/Lift Up Motor).
Y N
Does the Tray 2 Feed/Lift Up Motor rotate?
Y N Replace the TM Takeaway Motor.
• TM Takeaway Motor (2270/3370) (PL 10.9a)
Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
Y N • TM Takeaway Motor (4470/5570) (PL 10.9b)
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
Measure the resistance between the disconnected TM Takeaway Motor connectors J224-1/3/4/6
Turn the power OFF, then measure the Tray 2 Feed/Lift Up Motor wire wound resistance. and the Frame. Is the resistance infinite for all?
Check the resistance of the following. Y N
• Between the Tray Module PWB J550-1 and J550-2 Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
circuits due to pinching.
• Between the Tray Module PWB J550-3 and J550-4
Is the resistance approx. 4Ohm for each? (At 25 degree)
Check the connection between the Tray Module PWB J551 and the TM Takeaway Motor J224 for
Y N open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in
Check the connection between the Tray Module PWB J550 and the Tray 2 Feed/Lift Up Motor
sequence:
J221 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray
• Tray Module PWB (2270/3370) (PL 10.9a)
2 Feed/Lift Up Motor (PL 10.3).
• Tray Module PWB (4470/5570) (PL 10.9b)
Measure the resistance between the Tray Module PWB J550-1/2/3/4 and the Frame. • MD PWB (2270/3370) (PL 18.2a)
Is the resistance infinite for all? • MD PWB (4470/5570) (PL 18.2b)
Y N • MCU PWB (2270/3370) (PL 18.2a)
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
• MCU PWB (4470/5570) (PL 18.2b)
circuits due to pinching.
Press the Stop button and open the L/H Cover. Turn ON DC330 [072-103] (Tray 2 Feed Out Sensor).
Replace the following parts in sequence:
Move the Actuator manually to block/clear the light path to the Tray 2 Feed Out Sensor.
• Tray Module PWB (2270/3370) (PL 10.9a) Does the display change between High/Low?
• Tray Module PWB (4470/5570) (PL 10.9b) Y N
• MD PWB (2270/3370) (PL 18.2a) Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 2 Feed Out Sensor.
• MD PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF. Check the following:
• MCU PWB (2270/3370) (PL 18.2a)
• A paper transportation failure due to a foreign substance/burr on the paper path
• MCU PWB (4470/5570) (PL 18.2b)
• The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Press the Stop button. • The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
(2270/3370) • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
Turn ON DC330 [077-031] (TM Takeaway Motor). • The TM Takeaway Roll Drive Gear for wear and damage
Ver.1.3 09/2012 CHAIN 72
2-99
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 72 2-100 Ver.1.3
• Use of paper out of spec (Refer to the spec in Chapter 6 General) Tray 2 Lift Up NG has occurred 3 times in a row.
If no problems are found, replace the following parts in sequence: NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Tray Module PWB (2270/3370) (PL 10.9a)
Procedure
• Tray Module PWB (4470/5570) (PL 10.9b)
Remove Tray 2. Turn the power ON and enter the Diag mode. Turn ON DC330 [072-001] (Tray 2 Feed/
• MD PWB (2270/3370) (PL 18.2a) Lift Up Motor). Does the Tray 2 Feed/Lift Up Motor rotate?
• MD PWB (4470/5570) (PL 18.2b) Y N
• MCU PWB (2270/3370) (PL 18.2a) Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
• MCU PWB (4470/5570) (PL 18.2b) Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
072-102 Feed Out Sensor 2 On Jam (Tray 3/4) Turn the power OFF, then measure the Tray 2 Feed/Lift Up Motor wire wound resistance.
BSD-ON:CH8.2, CH8.4 Remove the Rear Upper Cover, then measure the following resistances.
• Between the Tray Module PWB J550-1 and J550-2
The Tray 2 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 3 or • Between the Tray Module PWB J550-3 and J550-4
Tray 4 has started.
Is the resistance approx. 4Ohm for each? (At 25 °C)
Y N
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Check the connection between the Tray Module PWB J550 and the Tray 2 Feed/Lift Up Motor
Cause/Action J221 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray
2 Feed/Lift Up Motor (PL 10.3).
Check the following:
Measure the resistance between the Tray Module PWB J550-1/2/3/4 and the Frame.
• A paper transportation failure due to a foreign substance/burr on the paper path Is the resistance infinite for all?
• The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure Y N
• The TM Takeaway Roll Drive Gear for wear and damage Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
• Use of paper out of spec (Refer to the spec in Chapter 6 General) circuits due to pinching.
• The Tray 2 Feed Out Sensor for contamination, improper installation, and Actuator operation failure
Replace the following parts in sequence:
• The Tray 2 Feed Out Sensor for failure: DC330 [072-103] (PL 10.12) • Tray Module PWB (2270/3370) (PL 10.9a)
• The connection between the Tray 2 Feed Out Sensor J108 and the Tray Module PWB J549 for • Tray Module PWB (4470/5570) (PL 10.9b)
open circuit, short circuit, and poor contact
• MD PWB (2270/3370) (PL 18.2a)
• The TM Takeaway Motor for revolution failure (2270/3370): DC330 [077-031] (PL 10.9a)
• MD PWB (4470/5570) (PL 18.2b)
• The TM Takeaway Motor for revolution failure (4470/5570): DC330 [077-035] (PL 10.9b)
• MCU PWB (2270/3370) (PL 18.2a)
• The connection between the MD PWB J592 and the Tray Module PWB J541 for open circuit, short
circuit, and poor contact • MCU PWB (4470/5570) (PL 18.2b)
If no problems are found, replace the following parts in sequence:
Press the Stop button. Turn ON DC330 [072-102] (Tray 2 Nudger Level Sensor). Use a sheet of paper,
etc. to block/clear the light path to the Tray 2 Nudger Level Sensor. Does the display change between
• Tray Module PWB (2270/3370) (PL 10.9a) High/Low?
• Tray Module PWB (4470/5570) (PL 10.9b) Y N
• MD PWB (2270/3370) (PL 18.2a) Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 2 Nudger Level Sensor.
• MD PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF.
• MCU PWB (2270/3370) (PL 18.2a)
Check the Tray Lift Up Gear for damage or the Tray Lift Up mechanism for mechanical load. If no
• MCU PWB (4470/5570) (PL 18.2b) problems are found, replace the following parts in sequence:
• Tray Module PWB (2270/3370) (PL 10.9a)
• Tray Module PWB (4470/5570) (PL 10.9b)
072-210 Tray 2 Lift Up Fail • MD PWB (2270/3370) (PL 18.2a)
BSD-ON:CH7.9 • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) If no problems are found, replace the following parts in sequence:
• MCU PWB (4470/5570) (PL 18.2b)
• Tray Module PWB (2270/3370) (PL 10.9a)
• Tray Module PWB (4470/5570) (PL 10.9b)
072-212 Tray 2 Paper Size Sensor Broken
• MD PWB (2270/3370) (PL 18.2a)
BSD-ON:CH7.2
• MD PWB (4470/5570) (PL 18.2b)
Abnormal output AD value from Tray 2 Size Sensor was detected. • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Check the following:
072-940 Tray 2 Lift Up NG
BSD-ON:CH7.9
• Broken link and breakage at the bottom of the tray
After the Tray 2 Lift Up has started, the Tray 2 Nudger Level Sensor did not turn ON within the specified
• The Actuator at the rear of the Tray for operation failure
time.
• The Tray 2 Paper Size Sensor for failure: DC140[072-200],DC330 [072-104] (PL 10.1)
• Check the connection between the Tray 2 Paper Size Sensor J101 and the Tray Module PWB Cause/Action
J549 for open circuit, short circuit, and poor contact
1. Pull out and reinsert Tray 2 and check for improper loading of paper.
If no problems are found, replace the following parts in sequence:
2. Enter DC122 Fail History. If this failure occurs frequently, go to the FIP 072-210 .
• Tray Module PWB (2270/3370) (PL 10.9a)
• Tray Module PWB (4470/5570) (PL 10.9b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
072-900 Tray 2 Feed Out Sensor Static Jam
BSD-ON:CH8.3
When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the Tray 2 Feed Out Sensor detected paper.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Check the following:
• The Tray 2 Feed Out Sensor for remaining paper, contamination, Actuator return failure, or
improper installation
• The Tray 2 Feed Out Sensor for failure: DC330 [072-103] (PL 10.12)
• The connection between the Tray 2 Feed Out Sensor J108-1 and the Tray Module PWB J549-A3
for short circuit
• The connection between the MD PWB J592-A6 and the Tray Module PWB J541-6 for short circuit
Ver.1.3 09/2012 CHAIN 72
2-101
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 72 2-102 Ver.1.3
A B
073-101 (2270/3370) Tray 3 Miss Feed Turn the power OFF, disconnect the TM Takeaway Motor connector J224.
Measure the TM Takeaway Motor wire wound resistance.
BSD-ON:CH8.2, CH7.10, CH8.4 • Between the TM Takeaway Motor J224-2 and J224-1
• Between the TM Takeaway Motor J224-2 and J224-3
The Tray 3 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 3 has
started. • Between the TM Takeaway Motor J224-5 and J224-4
• Between the TM Takeaway Motor J224-5 and J224-6
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Is the resistance approx. 0.85Ohm for each? (At 25 degree)
Y N
Initial Actions Replace the TM Takeaway Motor (PL 10.9a).
Remove the Rear Upper Cover and the Rear Cover. Check the connection between the MD PWB J592
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact. Measure the resistance between the disconnected TM Takeaway Motor connectors J224-1/3/4/6
and the Frame. Is the resistance infinite for all?
Procedure Y N
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
Turn the power ON and enter the Diag mode. Turn ON DC330 [073-001] (Tray 3 Feed/Lift Up Motor).
circuits due to pinching.
Does the Tray 3 Feed/Lift Up Motor rotate?
Y N
Check the connection between the Tray Module PWB J551 and the TM Takeaway Motor J224 for
Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in
Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP. sequence:
• Tray Module PWB (PL 10.9a)
Turn the power OFF, then measure the Tray 3 Feed/Lift Up Motor wire wound resistance. • MD PWB (PL 18.2a)
Check the resistance of the following. • MCU PWB (PL 18.2a)
• Between the Tray Module PWB J550-5 and J550-6
• Between the Tray Module PWB J550-7 and J550-8 Press the Stop button and open the L/H Cover. Turn ON DC330 [073-103] (Tray 3 Feed Out Sensor).
Move the Actuator manually to block/clear the light path to the Tray 3 Feed Out Sensor.
Is the resistance approx. 4Ohm for each? (At 25 degree)
Does the display change between High/Low?
Y N
Check the connection between the Tray Module PWB J550 and the Tray 3 Feed/Lift Up Motor Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 3 Feed Out Sensor.
J222 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray
3 Feed/Lift Up Motor (PL 10.5).
Press the Stop button and turn the power OFF. Check the following:
• A paper transportation failure due to a foreign substance/burr on the paper path
Measure the resistance between the Tray Module PWB J550-5/6/7/8 and the Frame.
Is the resistance infinite for all? • The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
Y N • The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
circuits due to pinching. • The TM Takeaway Roll Drive Gear for wear and damage
• Use of paper out of spec (Refer to the spec in Chapter 6 General)
Replace the following parts in sequence:
• Tray Module PWB (PL 10.9a) If no problems are found, replace the following parts in sequence:
• Tray Module PWB (PL 10.9a)
• MD PWB (PL 18.2a)
• MD PWB (PL 18.2a)
• MCU PWB (PL 18.2a)
• MCU PWB (PL 18.2a)
Press the Stop button. Turn ON DC330 [077-031] (TM Takeaway Motor).
Does the TM Takeaway Motor rotate? 073-101 (4470/5570) Tray 3 Miss Feed
Y N
BSD-ON:CH8.3, CH7.10, CH8.4
Is the voltage between the TM Takeaway Motor J224-2/5 (+) and the GND (-) +24VDC?
Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP. The Tray 3 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 3 has
started.
A B
Ver.1.3 09/2012 CHAIN 73
2-103
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 73 2-104 Ver.1.3
A
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Y N
Replace the TM Takeaway Motor 2 (PL 10.9b).
Initial Actions
Remove the Rear Upper Cover and the Rear Cover. Check the connection between the MD PWB J592 Measure the resistance between the disconnected TM Takeaway Motor 2 connectors J226-1/3/4/6
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact. and the Frame. Is the resistance infinite for all?
Y N
Procedure Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
circuits due to pinching.
Turn the power ON and enter the Diag mode. Turn ON DC330 [073-001] (Tray 3 Feed/Lift Up Motor).
Does the Tray 3 Feed/Lift Up Motor rotate? Check the connection between the Tray Module PWB J552 and the TM Takeaway Motor 2 J226
Y N
for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts
Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
in sequence:
Y N • Tray Module PWB (PL 10.9b)
Go to 2.2.2.4 (4470/5570) +24VDC Power FIP.
• MD PWB (PL 18.2b)
Turn the power OFF, then measure the Tray 3 Feed/Lift Up Motor wire wound resistance. • MCU PWB (PL 18.2b)
Check the resistance of the following.
• Between the Tray Module PWB J550-5 and J550-6 Press the Stop button and open the L/H Cover. Turn ON DC330 [073-103] (Tray 3 Feed Out Sensor).
Move the Actuator manually to block/clear the light path to the Tray 3 Feed Out Sensor.
• Between the Tray Module PWB J550-7 and J550-8
Does the display change between High/Low?
Is the resistance approx. 4Ohm for each? (At 25 degree)
Y N
Y N Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 3 Feed Out Sensor.
Check the connection between the Tray Module PWB J550 and the Tray 3 Feed/Lift Up Motor
J222 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray
Press the Stop button and turn the power OFF. Check the following:
3 Feed/Lift Up Motor (PL 10.5). • A paper transportation failure due to a foreign substance/burr on the paper path
• The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Measure the resistance between the Tray Module PWB J550-5/6/7/8 and the Frame.
Is the resistance infinite for all? • The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
Y N • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short • The TM Takeaway Roll Drive Gear for wear and damage
circuits due to pinching. • Use of paper out of spec (Refer to the spec in Chapter 6 General)
If no problems are found, replace the following parts in sequence:
Replace the following parts in sequence:
• Tray Module PWB (PL 10.9b)
• Tray Module PWB (PL 10.9b)
• MD PWB (PL 18.2b)
• MD PWB (PL 18.2b)
• MCU PWB (PL 18.2b)
• MCU PWB (PL 18.2b)
Press the Stop button. Turn On DC330 [077-037] (TM Takeaway Motor 2). 073-102 Feed Out Sensor 3 On Jam (Tray 4)
Does the TM Takeaway Motor 2 rotate?
BSD-ON:CH8.3, CH8.4
Y N
Is the voltage between the TM Takeaway Motor 2 J226-2/5 (+) and the GND (-) +24VDC?
The Tray 3 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 4 has
Y N
started.
Go to 2.2.2.4 (4470/5570) +24VDC Power FIP.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Turn the power OFF, disconnect the TM Takeaway Motor 2 connector J226.
Measure the TM Takeaway Motor 2 wire wound resistance. Cause/Action
• Between the TM Takeaway Motor 2 J226-2 and J226-1
Check the following:
• Between the TM Takeaway Motor 2 J226-2 and J226-3
• Between the TM Takeaway Motor 2 J226-5 and J226-4 • A paper transportation failure due to a foreign substance/burr on the paper path
• Between the TM Takeaway Motor 2 J226-5 and J226-6 • The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
Is the resistance approx. 0.85Ohm for each? (At 25 degree) • The TM Takeaway Roll Drive Gear for wear and damage
A
A
• Use of paper out of spec (Refer to the spec in Chapter 6 General) Y N
• The Tray 3 Feed Out Sensor for contamination, improper installation, and Actuator operation failure Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
circuits due to pinching.
• The Tray 3 Feed Out Sensor for failure: DC330 [073-103] (PL 10.12)
• The connection between the Tray 3 Feed Out Sensor J112 and the Tray Module PWB J548 for
Replace the following parts in sequence:
open circuit, short circuit, and poor contact • Tray Module PWB (2270/3370) (PL 10.9a)
• The TM Takeaway Motor for revolution failure (2270/3370): DC330 [077-031] (PL 10.9a) • Tray Module PWB (4470/5570) (PL 10.9b)
• The TM Takeaway Motor 2 for revolution failure (4470/5570): DC330 [077-037] (PL 10.9b) • MD PWB (2270/3370) (PL 18.2a)
• The connection between the MD PWB J592 and the Tray Module PWB J541 for open circuit, short • MD PWB (4470/5570) (PL 18.2b)
circuit, and poor contact
• MCU PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence:
• MCU PWB (4470/5570) (PL 18.2b)
• Tray Module PWB (2270/3370) (PL 10.9a)
Press the Stop button. Turn ON DC330 [073-102] (Tray 3 Nudger Level Sensor). Use a sheet of paper,
• Tray Module PWB (4470/5570) (PL 10.9b)
etc. to block/clear the light path to the Tray 3 Nudger Level Sensor.
• MD PWB (2270/3370) (PL 18.2a) Does the display change between High/Low?
• MD PWB (4470/5570) (PL 18.2b) Y N
• MCU PWB (2270/3370) (PL 18.2a) Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 3 Nudger Level Sensor.
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF.
Check the Tray Lift Up Gear for damage or the Tray Lift Up mechanism for mechanical load.
If no problems are found, replace the following parts in sequence:
073-210 Tray 3 Lift Up Fail
BSD-ON:CH7.10 • Tray Module PWB (2270/3370) (PL 10.9a)
• Tray Module PWB (4470/5570) (PL 10.9b)
Tray 3 Lift Up NG has occurred 3 times in a row. • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (2270/3370) (PL 18.2a)
Procedure • MCU PWB (4470/5570) (PL 18.2b)
Remove Tray 3. Turn the power ON and enter the Diag mode. Turn ON DC330 [073-001] (Tray 3 Feed/
Lift Up Motor). Does the Tray 3 Feed/Lift Up Motor rotate? 073-212 Tray 3 Paper Size Sensor Broken
Y N
BSD-ON:CH7.3
Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
Y N
Abnormal output AD value from Tray 3 Size Sensor was detected.
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
Turn the power OFF, then measure the Tray 3 Feed/Lift Up Motor wire wound resistance. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Remove the Rear Upper Cover, then measure the following resistances. Cause/Action
• Between the Tray Module PWB J550-5 and J550-6
Check the following:
• Between the Tray Module PWB J550-7 and J550-8
Is the resistance approx. 4Ohm for each? (At 25 degree) • Broken link and breakage at the bottom of the tray
Y N
• The Actuator at the rear of the Tray for operation failure
Check the connection between the Tray Module PWB J550 and the Tray 3 Feed/Lift Up Motor
• The Tray 3 Paper Size Sensor for failure: DC140[073-200],DC330 [073-104] (PL 10.1)
J222 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray
3 Feed/Lift Up Motor (PL 10.5). • The connection between the Tray 3 Paper Size Sensor J102 and the Tray Module PWB J549 for
open circuit, short circuit, and poor contact
Measure the resistance between the Tray Module PWB J550-5/6/7/8 and the Frame. If no problems are found, replace the following parts in sequence:
Is the resistance infinite for all?
A
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 73 2-106 Ver.1.3
• Tray Module PWB (2270/3370) (PL 10.9a)
• Tray Module PWB (4470/5570) (PL 10.9b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
073-900 Tray 3 Feed Out Sensor Static Jam
BSD-ON:CH8.3
When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the Tray 3 Feed Out Sensor detected paper.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Check the following:
• The Tray 3 Feed Out Sensor for remaining paper, contamination, Actuator return failure, or improper
installation
• The Tray 3 Feed Out Sensor for failure: DC330 [073-103] (PL 10.12)
• The connection between the Tray 3 Feed Out Sensor J112-2 and the Tray Module PWB J548-11
for short circuit
• The connection between the MD PWB J592-A7 and the Tray Module PWB J541-7 for short circuit
If no problems are found, replace the following parts in sequence:
• Tray Module PWB (2270/3370) (PL 10.9a)
• Tray Module PWB (4470/5570) (PL 10.9b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
073-940 Tray 3 Lift Up NG
BSD-ON:CH7.10
After the Tray 3 Lift Up has started, the Tray 3 Nudger Level Sensor did not turn ON within the specified
time.
Cause/Action
1. Pull out and reinsert Tray 3 and check for improper loading of paper.
2. Enter DC122 Fail History. If this failure occurs frequently, go to the FIP 073-210.
A B
074-101 (2270/3370) Tray 4 Miss Feed Turn the power OFF, disconnect the TM Takeaway Motor connector J224.
Measure the TM Takeaway Motor wire wound resistance.
BSD-ON:CH8.3, CH7.11, CH8.4 • Between the TM Takeaway Motor J224-2 and J224-1
• Between the TM Takeaway Motor J224-2 and J224-3
The Tray 4 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 4 has
started. • Between the TM Takeaway Motor J224-5 and J224-4
• Between the TM Takeaway Motor J224-5 and J224-6
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Is the resistance approx. 0.85Ohm for each? (At 25 degree)
Y N
Initial Actions Replace the TM Takeaway Motor (PL 10.9a).
Remove the Rear Upper Cover and the Rear Cover. Check the connection between the MD PWB J592
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact. Measure the resistance between the disconnected TM Takeaway Motor connectors J224-1/3/4/6
and the Frame. Is the resistance infinite for all?
Procedure Y N
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
Turn the power ON and enter the Diag mode. Turn ON DC330 [074-001] (Tray 4 Feed/Lift Up Motor).
circuits due to pinching.
Does the Tray 4 Feed/Lift Up Motor rotate?
Y N
Check the connection between the Tray Module PWB J551 and the TM Takeaway Motor J224 for
Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in
Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP. sequence:
• Tray Module PWB (PL 10.9a)
Turn the power OFF, then measure the Tray 4 Feed/Lift Up Motor wire wound resistance. • MD PWB (PL 18.2a)
Check the resistance of the following. • MCU PWB (PL 18.2a)
• Between the Tray Module PWB J550-9 and J550-10
• Between the Tray Module PWB J550-11 and J550-12 Press the Stop button and open the L/H Cover. Turn ON DC330 [074-103] (Tray 4 Feed Out Sensor).
Move the Actuator manually to block/clear the light path to the Tray 4 Feed Out Sensor.
Is the resistance approx. 4Ohm for each? (At 25 degree)
Does the display change between High/Low?
Y N
Check the connection between the Tray Module PWB J550 and the Tray 4 Feed/Lift Up Motor Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 4 Feed Out Sensor.
J223 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray
4 Feed/Lift Up Motor (PL 10.7).
Press the Stop button and turn the power OFF. Check the following:
• A paper transportation failure due to a foreign substance/burr on the paper path
Measure the resistance between the Tray Module PWB J550-9/10/11/12 and the Frame.
Is the resistance infinite for all? • The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Y N • The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
circuits due to pinching. • The TM Takeaway Roll Drive Gear for wear and damage
• Use of paper out of spec (Refer to the spec in Chapter 6 General)
Replace the following parts in sequence:
• Tray Module PWB (PL 10.9a) If no problems are found, replace the following parts in sequence:
• Tray Module PWB (PL 10.9a)
• MD PWB (PL 18.2a)
• MD PWB (PL 18.2a)
• MCU PWB (PL 18.2a)
• MCU PWB (PL 18.2a)
Press the Stop button. Turn ON DC330 [077-031] (TM Takeaway Motor).
Does the TM Takeaway Motor rotate? 074-101 (4470/5570) Tray 4 Miss Feed
Y N
BSD-ON:CH8.3, CH7.11, CH8.4
Is the voltage between the TM Takeaway Motor J224-2/5 (+) and the GND (-) +24VDC?
Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP. The Tray 4 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 4 has
started.
A B
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Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 74 2-108 Ver.1.3
A
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Y N
Replace the TM Takeaway Motor 2 (PL 10.9b).
Initial Actions
Remove the Rear Upper Cover and the Rear Cover. Check the connection between the MD PWB J592 Measure the resistance between the disconnected TM Takeaway Motor 2 connectors J226-1/3/4/6
and the Tray Module PWB J541 for open circuit, short circuit, and poor contact. and the Frame. Is the resistance infinite for all?
Y N
Procedure Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
circuits due to pinching.
Turn the power ON and enter the Diag mode. Turn ON DC330 [074-001] (Tray 4 Feed/Lift Up Motor).
Does the Tray 4 Feed/Lift Up Motor rotate? Check the connection between the Tray Module PWB J552 and the TM Takeaway Motor 2 J226
Y N
for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts
Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
in sequence:
Y N • Tray Module PWB (PL 10.9b)
Go to 2.2.2.4 (4470/5570) +24VDC Power FIP.
• MD PWB (PL 18.2b)
Turn the power OFF, then measure the Tray 4 Feed/Lift Up Motor wire wound resistance. • MCU PWB (PL 18.2b)
Check the resistance of the following.
• Between the Tray Module PWB J550-9 and J550-10 Press the Stop button and open the L/H Cover. Turn ON DC330 [074-103] (Tray 4 Feed Out Sensor).
Move the Actuator manually to block/clear the light path to the Tray 4 Feed Out Sensor.
• Between the Tray Module PWB J550-11 and J550-12
Does the display change between High/Low?
Is the resistance approx. 4Ohm for each? (At 25 degree)
Y N
Y N Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 4 Feed Out Sensor.
Check the connection between the Tray Module PWB J550 and the Tray 4 Feed/Lift Up Motor
J223 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray
Check the following:
4 Feed/Lift Up Motor (PL 10.7). • A paper transportation failure due to a foreign substance/burr on the paper path
• The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure
Measure the resistance between the Tray Module PWB J550-9/10/11/12 and the Frame.
Is the resistance infinite for all? • The TM Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
Y N • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short • The TM Takeaway Roll Drive Gear for wear and damage
circuits due to pinching. • Use of paper out of spec (Refer to the spec in Chapter 6 General)
If no problems are found, replace the following parts in sequence:
Replace the following parts in sequence:
• Tray Module PWB (PL 10.9b)
• Tray Module PWB (PL 10.9b)
• MD PWB (PL 18.2b)
• MD PWB (PL 18.2b)
• MCU PWB (PL 18.2b)
• MCU PWB (PL 18.2b)
Press the Stop button. Turn On DC330 [077-037] (TM Takeaway Motor 2). 074-210 Tray 4 Lift Up Fail
Does the TM Takeaway Motor 2 rotate?
BSD-ON:CH7.11
Y N
Is the voltage between the TM Takeaway Motor 2 J226-2/5 (+) and the GND (-) +24VDC?
Tray 4 Lift Up NG has occurred 3 times in a row.
Y N
Go to 2.2.2.4 (4470/5570) +24VDC Power FIP. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Turn the power OFF, disconnect the TM Takeaway Motor 2 connector J226. Procedure
Measure the TM Takeaway Motor 2 wire wound resistance. Remove Tray 4. Turn the power ON and enter the Diag mode. Turn ON DC330 [074-001] (Tray 4 Feed/
• Between the TM Takeaway Motor 2 J226-2 and J226-1
Lift Up Motor). Does the Tray 4 Feed/Lift Up Motor rotate?
• Between the TM Takeaway Motor 2 J226-2 and J226-3 Y N
• Between the TM Takeaway Motor 2 J226-5 and J226-4 Is the voltage between the Tray Module PWB J541-10 (+) and the GND (-) +24VDC?
• Between the TM Takeaway Motor 2 J226-5 and J226-6 Y N
Is the resistance approx. 0.85Ohm for each? (At 25 degree) Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
A A B
A B
Turn the power OFF, then measure the Tray 4 Feed/Lift Up Motor wire wound resistance. Check the NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
resistance of the following.
• Between the Tray Module PWB J550-9 and J550-10 Cause/Action
• Between the Tray Module PWB J550-11 and J550-12 Check the following:
Is the resistance approx. 4Ohm for each? (At 25 degree)
• Broken link and breakage at the bottom of the tray
Y N
Check the connection between the Tray Module PWB J550 and the Tray 4 Feed/Lift Up Motor • The Actuator at the rear of the Tray for operation failure
J223 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray • The Tray 4 Paper Size Sensor for failure: DC140[072-200],DC330 [072-104] (PL 10.1)
4 Feed/Lift Up Motor (PL 10.7). • The connection between the Tray 4 Paper Size Sensor J103 and the Tray Module PWB J549 for
open circuit, short circuit, and poor contact
Measure the resistance between the Tray Module PWB J550-9/10/11/12 and the Frame.
If no problems are found, replace the following parts in sequence:
Is the resistance infinite for all?
Y N
• Tray Module PWB (2270/3370) (PL 10.9a)
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
circuits due to pinching. • Tray Module PWB (4470/5570) (PL 10.9b)
• MD PWB (2270/3370) (PL 18.2a)
Replace the following parts in sequence: • MD PWB (4470/5570) (PL 18.2b)
• Tray Module PWB (2270/3370) (PL 10.9a) • MCU PWB (2270/3370) (PL 18.2a)
• Tray Module PWB (4470/5570) (PL 10.9b) • MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) 074-900 Tray 4 Feed Out Sensor Static Jam
• MCU PWB (4470/5570) (PL 18.2b) BSD-ON:CH8.2
Press the Stop button. Turn ON DC330 [074-102] (Tray 4 Nudger Level Sensor). Use a sheet of paper, When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
etc. to block/clear the light path to the Tray 4 Nudger Level Sensor. were closed (all interlocks including options), the Tray 4 Feed Out Sensor detected paper.
Does the display change between High/Low?
Y N NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Tray 4 Nudger Level Sensor.
Cause/Action
Press the Stop button and turn the power OFF. Check the following:
Check the Tray Lift Up Gear for damage or the Tray Lift Up mechanism for mechanical load. If no
problems are found, replace the following parts in sequence: • The Tray 4 Feed Out Sensor for remaining paper, contamination, Actuator return failure, or
• Tray Module PWB (2270/3370) (PL 10.9a) improper installation
• Tray Module PWB (4470/5570) (PL 10.9b) • The Tray 4 Feed Out Sensor for failure: DC330 [074-103] (PL 10.12)
• MD PWB (2270/3370) (PL 18.2a) • The connection between the Tray 4 Feed Out Sensor J116-2 and the Tray Module PWB J548-2 for
• MD PWB (4470/5570) (PL 18.2b) short circuit
• MCU PWB (2270/3370) (PL 18.2a) • The connection between the MD PWB J592-B7 and the Tray Module PWB J541-8 for short circuit
• MCU PWB (4470/5570) (PL 18.2b) If no problems are found, replace the following parts in sequence:
• Tray Module PWB (2270/3370) (PL 10.9a)
074-212 Tray 4 Paper Size Sensor Broken
• Tray Module PWB (4470/5570) (PL 10.9b)
BSD-ON:CH7.4
• MD PWB (2270/3370) (PL 18.2a)
Abnormal output AD value from Tray 4 Size Sensor was detected. • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 74 2-110 Ver.1.3
074-940 Tray 4 Lift Up NG
BSD-ON:CH7.11
After the Tray 4 Lift Up has started, the Tray 4 Nudger Level Sensor did not turn ON within the specified
time.
Cause/Action
1. Pull out and reinsert Tray 4 and check for improper loading of paper.
2. Enter DC122 Fail History. If this failure occurs frequently, go to the FIP 074-210.
075-100 MSI Miss Feed • The MSI Feed Roll and Nudger Roll for contamination, wear, and revolution failure
• The MSI Feed Roll and Nudger Roll Drive Gears for wear and damage
BSD-ON:CH8.1, CH7.14
• Use of paper out of spec (Refer to the spec in Chapter 6 General)
The MSI Feed Out Sensor does not turn ON within the specified time after the Feed from MSI has If no problems are found, replace the following parts in sequence:
started. • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (2270/3370) (PL 18.2a)
Procedure • MCU PWB (4470/5570) (PL 18.2b)
Turn the power ON and enter the Diag mode. Turn ON DC330 [075-001] (MSI Feed/Nudger Motor).
Does the MSI Feed/Nudger Motor rotate? 075-103 MSI Feed Out Sensor Off Jam
Y N BSD-ON:CH8.1, CH4.1, CH8.4, CH9.34, CH10.1
Is the voltage between the MD PWB J520-1 (+) and the GND (-) +24VDC?
Y N
The MSI Feed Out Sensor does not turn OFF within the specified time after the Regi Clutch On.
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Turn the power OFF, then measure the MSI Feed/Nudger Motor wire wound resistance.
Check the resistance of the following. Cause/Action
• Between the MD PWB J525-B10 and the J525-B11
Check the following:
• Between the MD PWB J525-B12 and the J525-B13
Is the resistance approx. 4Ohm for each? (At 25 degree) • A paper transportation failure due to foreign substances/burrs on the paper path and deformed
Y N paper guides
Check the connection between the MD PWB J525 and MSI Feed/Nudger Motor J269 for • The MSI Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
open circuit, short circuit, and poor contact. If no problems are found, replace the MSI Feed/
• The Regi Roll and Pinch Roll for contamination, wear, and revolution failure
Nudger Motor (PL 13.2).
• The 2nd BTR for contamination, wear, and revolution failure
Measure the resistance between the MD PWB J525-B10/B11/B12/B13 and the Frame. • The MSI Takeaway Roll Drive Gear for wear and damage
Is the resistance infinite for all? • The Regi Roll Drive Gear for wear and damage
Y N • The 2nd BTR Contact Retract Drive Gear for wear or damage
Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
• The Fuser Drive Gear for wear and damage
circuits due to pinching.
• Use of paper out of spec (Refer to the spec in Chapter 6 General)
Replace the following parts in sequence: • The MSI Feed Out Sensor for contamination, improper installation, and Actuator operation failure
• MD PWB (2270/3370) (PL 18.2a) • The MSI Feed Out Sensor for failure: DC330 [077-104] (PL 13.4)
• MD PWB (4470/5570) (PL 18.2b) • The connection between the MSI Feed Out Sensor J179 and the MD PWB J525 for open circuit,
• MCU PWB (2270/3370) (PL 18.2a) short circuit, and poor contact
• MCU PWB (4470/5570) (PL 18.2b) • The Main Drive Motor for revolution failure: DC330 [042-002] (PL 3.2)
• The 2nd BTR Contact Retract Motor for revolution failure: DC330 [094-003] (Contact), DC330 [094-
Press the Stop button. Turn ON DC330 [077-104] (MSI Feed Out Sensor). Activate the Actuator by using 004] (Retract) (PL 14.4)
a sheet of paper, etc. to block/clear the light path to the MSI Feed Out Sensor. • The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1)
Does the display change between High/Low?
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1)
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the MSI Feed Out Sensor. • The Takeaway Motor for revolution failure (4470/5570): DC330 [077-050] (PL 15.1)
• The Regi Clutch for failure: DC330 [077-002] (PL 15.2)
Press the Stop button and turn the power OFF. Check the following: If no problems are found, replace the following parts in sequence:
• A paper transportation failure due to a foreign substance/burr on the paper path
• The Front Chute Floating Snap for disengagement • MD PWB (2270/3370) (PL 18.2a)
• The MSI Nudger Roll and Retard Spring for deformation and snags • MD PWB (4470/5570) (PL 18.2b)
Ver.1.3 09/2012 CHAIN 75
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 75 2-112 Ver.1.3
• MCU PWB (2270/3370) (PL 18.2a) Y N
• MCU PWB (4470/5570) (PL 18.2b) Is the voltage between the MD PWB J520-1 (+) and the GND (-) +24VDC?
Y N
Go to 2.2.2.4 (2270/3370) +24VDC Power FIP or 2.2.2.4 (4470/5570) +24VDC Power FIP.
075-135 Regi Sensor On Jam (MSI) Turn the power OFF, then measure the MSI Feed/Nudger Motor wire wound resistance. Check the
BSD-ON:CH8.6, CH4.1, CH8.1 resistance of the following.
• Between the MD PWB J525-B10 and the J525-B11
The Regi Sensor does not turn ON within the specified time after the Regi Clutch On after the Feed from • Between the MD PWB J525-B12 and the J525-B13
the MSI has started.
Is the resistance approx. 4Ohm for each? (At 25 degree)
Y N
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Check the connection between the MD PWB J525 and MSI Feed/Nudger Motor J269 for open
Cause/Action circuit, short circuit, and poor contact. If no problems are found, replace the MSI Feed/Nudger
Motor (PL 13.2).
Check the following:
Measure the resistance between the MD PWB J525-B10/B11/B12/B13 and the Frame.
• A paper transportation failure due to a foreign substance/burr on the paper path
Is the resistance infinite for all?
Y N
• The MSI Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure Check the wires of the pins with non-infinite resistance for peeled-off coatings and short
• The MSI Takeaway Roll Drive Gear for wear and damage circuits due to pinching.
• Use of paper out of spec (Refer to the spec in Chapter 6 General)
Replace the following parts in sequence:
• The Regi Sensor for contamination, improper installation, and Actuator operation failure
• MD PWB (2270/3370) (PL 18.2a)
• The Regi Sensor for failure: DC330 [077-103] (PL 15.2)
• MD PWB (4470/5570) (PL 18.2b)
• The connection between the Regi Sensor J160 and the MD PWB J523 for open circuit, short
circuit, and poor contact • MCU PWB (2270/3370) (PL 18.2a)
• The Main Drive Motor for revolution failure: DC330 [042-002] (PL 3.2) • MCU PWB (4470/5570) (PL 18.2b)
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1)
Press the Stop button. Turn ON DC330 [075-102] (MSI Nudger Position Sensor). Move the Shielding
• The Takeaway Motor for revolution failure (4470/5570): DC330 [077-050] (PL 15.1) Board to block/clear the light path to the MSI Nudger Position Sensor.
If no problems are found, replace the following parts in sequence: Does the display change between High/Low?
Y N
• MD PWB (2270/3370) (PL 18.2a) Use "2.2.3.2 Permeable Sensor Failure FIP" to check the MSI Nudger Position Sensor.
• MD PWB (4470/5570) (PL 18.2b)
Press the Stop button and turn the power OFF.
• MCU PWB (2270/3370) (PL 18.2a)
Check the MSI Nudger Roll Up/Down mechanism for mechanical loading, the springs for deformation or
• MCU PWB (4470/5570) (PL 18.2b)
snags. If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
075-212 MSI Nudger Up Down Fail • MCU PWB (2270/3370) (PL 18.2a)
BSD-ON:CH7.14 • MCU PWB (4470/5570) (PL 18.2b)
The MSI Nudger Position Sensor does not change within the specified time after the MSI Nudger Up or
Down operation has started.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure
Turn the power ON and enter the Diag mode. Turn ON DC330 [075-002] (MSI Feed/Nudger Motor).
Does the MSI Feed/Nudger Motor rotate?
077-101 Regi Sensor Off Jam After the Fuser Exit Sensor turned ON, the Fuser Exit Sensor did not turn OFF within the specified time.
BSD-ON:CH8.6, CH4.1, CH8.1, CH9.34, CH10.1 NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
The Regi Sensor does not turn OFF within the specified time after the Regi Clutch On. Cause/Action
Check the following:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action • A paper transportation failure due to a foreign substance/burr on the paper path
Check the following: • The Fuser for wound up, stuck paper
• Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure
• A paper transportation failure due to a foreign substance/burr on the paper path • Each Exit Roll Drive Gear for wear and damage
• Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure • The Exit 1 Gate for operation failure
• The Regi Roll and Pinch Roll for contamination, wear, and revolution failure • The Exit 2 Gate for operation failure
• The 2nd BTR for contamination, wear, and revolution failure • Use of paper out of spec (Refer to the spec in Chapter 6 General)
• Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure • The Fuser Exit Sensor for contamination, improper installation, and Actuator operation failure
• Each Takeaway Roll Drive Gear for wear and damage • The Fuser Exit Sensor for failure: DC330 [077-101] (PL 7.1)
• The Regi Roll Drive Gear for wear and damage • The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for open circuit,
• The 2nd BTR Contact Retract Drive Gear for wear or damage short circuit, and poor contact
• The Fuser Drive Gear for wear and damage • The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1)
• Each Exit Roll Drive Gear for wear and damage • The Exit 2 Drive Motor for revolution failure: DC330 [077-060] (PL 17.4)
• Use of paper out of spec (Refer to the spec in Chapter 6 General) • The Exit 2 Gate Solenoid for failure: DC330 [077-003] (PL 17.5)
• The Regi Sensor for contamination, improper installation, and Actuator operation failure • The Face Up Gate Solenoid for failure: DC330 [077-004] (PL 17.5)
• The Regi Sensor for failure: DC330 [077-103] (PL 15.2) If no problems are found, replace the following parts in sequence:
• The connection between the Regi Sensor J160 and the MD PWB J523 for open circuit, short
• MCU PWB (2270/3370) (PL 18.2a)
circuit, and poor contact
• MCU PWB (4470/5570) (PL 18.2b)
• The Main Drive Motor for revolution failure: DC330 [042-002] (PL 3.2)
• MD PWB (2270/3370) (PL 18.2a)
• The 2nd BTR Contact Retract Motor for revolution failure: DC330 [094-003] (Contact), DC330 [094-
004] (Retract) (PL 14.4) • MD PWB (4470/5570) (PL 18.2b)
• The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1)
• The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1)
• The Takeaway Motor for revolution failure (4470/5570): DC330 [077-050] (PL 15.1) 077-104 Exit Sensor 1 Off Jam (Too Short)
• The Regi Clutch for failure: DC330 [077-002] (PL 15.2) BSD-ON:CH10.7, CH10.1, CH10.11, CH10.12
• The Regi Transport Assy (2270/3370) (PL 15.1) for installation failure
After the Fuser Exit Sensor turned ON, the Fuser Exit Sensor turned OFF before the specified time has
If no problems are found, replace the following parts in sequence: passed.
• MD PWB (2270/3370) (PL 18.2a) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) Cause/Action
• MCU PWB (4470/5570) (PL 18.2b) Check the following:
• A paper transportation failure due to a foreign substance/burr on the paper path
• The Fuser for wound up, stuck paper
077-103 Exit Sensor 1 Off Jam
• Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure
BSD-ON:CH10.7, CH10.1, CH10.11, CH10.12
• Each Exit Roll Drive Gear for wear and damage
Ver.1.3 09/2012 CHAIN 77
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 77 2-114 Ver.1.3
• The Exit 1 Gate for operation failure • MD PWB (4470/5570) (PL 18.2b)
• The Exit 2 Gate for operation failure • MCU PWB (2270/3370) (PL 18.2a)
• Use of paper out of spec (Refer to the spec in Chapter 6 General) • MCU PWB (4470/5570) (PL 18.2b)
• The Fuser Exit Sensor for contamination, improper installation, and Actuator operation failure
• The Fuser Exit Sensor for failure: DC330 [077-101] (PL 7.1)
• The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for open circuit, 077-106 Exit Sensor 1 On Jam
short circuit, and poor contact BSD-ON:CH10.7, CH4.1, CH8.1, CH8.4, CH9.34, CH10.1
• The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1)
• The Exit 2 Drive Motor for revolution failure: DC330 [077-060] (PL 17.4) The Fuser Exit Sensor does not turn ON within the specified time after the Regi Clutch On.
• The Exit 2 Gate Solenoid for failure: DC330 [077-003] (PL 17.5)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The Face Up Gate Solenoid for failure: DC330 [077-004] (PL 17.5)
If no problems are found, replace the following parts in sequence: Cause/Action
Check the following:
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • A paper transportation failure due to a foreign substance/burr on the paper path
• MD PWB (2270/3370) (PL 18.2a) • Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure
• MD PWB (4470/5570) (PL 18.2b) • The Regi Roll and Pinch Roll for contamination, wear, and revolution failure
• The 2nd BTR for contamination, wear, and revolution failure
• The Fuser for wound up, stuck paper
077-105 Exit Sensor 2 Off Jam • Each Takeaway Roll Drive Gear for wear and damage
BSD-ON:CH10.10, CH10.11, CH10.12 • The Regi Roll Drive Gear for wear and damage
• The 2nd BTR Contact Retract Drive Gear for wear or damage
After the Exit 2 Sensor turned ON, the Exit 2 Sensor did not turn OFF within the specified time. • The Fuser Drive Gear for wear and damage
• Use of paper out of spec (Refer to the spec in Chapter 6 General)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The Fuser Exit Sensor for contamination, improper installation, and Actuator operation failure
Cause/Action • The Fuser Exit Sensor for failure: DC330 [077-101] (PL 7.1)
Check the following: • The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for open circuit,
short circuit, and poor contact
• A paper transportation failure due to a foreign substance/burr on the paper path • The Main Drive Motor for revolution failure: DC330 [042-002] (PL 3.2)
• The Exit 2 Roll and Pinch Roll for contamination, wear, and revolution failure • The 2nd BTR Contact Retract Motor for revolution failure: DC330 [094-003] (Contact), DC330 [094-
• The Face Up Exit Roll and Pinch Roll for contamination, wear, and revolution failure 004] (Retract) (PL 14.4)
• The Exit 2 Roll Drive Gear for wear and damage • The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1)
• The Exit 2 Gate for operation failure • The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1)
• The Face Up Exit Roll Drive Gear for wear and damage • The Takeaway Motor for revolution failure (4470/5570): DC330 [077-050] (PL 15.1)
• Use of paper out of spec (Refer to the spec in Chapter 6 General) • The Regi Clutch for failure: DC330 [077-002] (PL 15.2)
• The Exit 2 Sensor for contamination, improper installation, and Actuator operation failure If no problems are found, replace the following parts in sequence:
• The Exit 2 Sensor for failure: DC330 [077-100] (PL 17.4)
• The connection between the Exit 2 Sensor J164 and the MD PWB J522 for open circuit, short • MCU PWB (2270/3370) (PL 18.2a)
circuit, and poor contact • MCU PWB (4470/5570) (PL 18.2b)
• The Exit 2 Drive Motor for revolution failure: DC330 [077-060] (PL 17.4) • MD PWB (2270/3370) (PL 18.2a)
• The Face Up Gate Solenoid for failure: DC330 [077-004] (PL 17.5) • MD PWB (4470/5570) (PL 18.2b)
If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a) 077-109 Exit Sensor 2 On Jam
BSD-ON:CH10.10, CH10.1, CH10.11, CH10.12 • Each Takeaway Roll Drive Gear for wear and damage
• The Regi Roll Drive Gear for wear and damage
After the Fuser Exit Sensor turned ON, the Exit 2 Sensor did not turn ON within the specified time.
• The 2nd BTR Contact Retract Drive Gear for wear or damage
• Use of paper out of spec (Refer to the spec in Chapter 6 General)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The POB Sensor for contamination and improper installation
Cause/Action • The POB Sensor for failure: DC330 [077-102] (PL 14.4)
Check the following: • The connection between the POB Sensor J180 and the MD PWB J523 for open circuit, short
circuit, and poor contact
• A paper transportation failure due to a foreign substance/burr on the paper path
• The Main Drive Motor for revolution failure: DC330 [042-002] (PL 3.2)
• Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure
• The 2nd BTR Contact Retract Motor for revolution failure: DC330 [094-003] (Contact), DC330 [094-
• The Fuser for wound up, stuck paper 004] (Retract) (PL 14.4)
• Each Exit Roll Drive Gear for wear and damage • The Takeaway Clutch for failure (2270/3370): DC330 [077-001] (PL 15.1)
• The Exit 2 Gate for operation failure • The Takeaway Motor for revolution failure (4470/5570): DC330 [077-050] (PL 15.1)
• Use of paper out of spec (Refer to the spec in Chapter 6 General) • The Regi Clutch for failure: DC330 [077-002] (PL 15.2)
• The Exit 2 Sensor for contamination, improper installation, and Actuator operation failure • The Regi Transport Assy (2270/3370) (PL 15.1) for installation failure
• The Exit 2 Sensor for failure: DC330 [077-100] (PL 17.4) If no problems are found, replace the following parts in sequence:
• The connection between the Exit 2 Sensor J164 and the MD PWB J522 for open circuit, short
circuit, and poor contact • MD PWB (2270/3370) (PL 18.2a)
• The Fuser Drive Motor for revolution failure: DC330 [010-006] (PL 3.1) • MD PWB (4470/5570) (PL 18.2b)
• The Exit 2 Drive Motor for revolution failure: DC330 [077-060] (PL 17.4) • MCU PWB (2270/3370) (PL 18.2a)
• The Exit 2 Gate Solenoid for failure: DC330 [077-003] (PL 17.5) • MCU PWB (4470/5570) (PL 18.2b)
If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a) 077-130 Regi Sensor On Jam (Duplex Direct)
• MD PWB (4470/5570) (PL 18.2b) BSD-ON:CH8.4, CH10.14
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) The Regi Sensor does not turn ON within the specified time after the Regi Clutch On after the Feed has
started in Duplex Direct mode.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
077-110 POB Sensor On Jam
BSD-ON:CH9.36, CH4.1, CH8.1, CH8.4, CH9.34 Cause/Action
Check the following:
The POB Sensor does not turn ON within the specified time after the Regi Clutch On.
• A paper transportation failure due to a foreign substance/burr on the paper path
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• Each Duplex Roll and Pinch Roll for contamination, wear, and revolution failure
Cause/Action • Each Duplex Roll Drive Gear for wear and damage
Check the following: • Use of paper out of spec (Refer to the spec in Chapter 6 General)
• The Regi Sensor for contamination, improper installation, and Actuator operation failure
• A paper transportation failure due to a foreign substance/burr on the paper path • The Regi Sensor for failure: DC330 [077-103] (PL 15.2)
• Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure • The connection between the Regi Sensor J160 and the MD PWB J523 for open circuit, short
• The Regi Roll and Pinch Roll for contamination, wear, and revolution failure circuit, and poor contact
• The 2nd BTR for contamination, wear, and revolution failure • The Duplex Motor for revolution failure: DC330 [077-073] (PL 14.5)
• The IBT Belt for wound up, stuck paper If no problems are found, replace the following parts in sequence:
Ver.1.3 09/2012 CHAIN 77
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 77 2-116 Ver.1.3
• MD PWB (2270/3370) (PL 18.2a) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MD PWB (4470/5570) (PL 18.2b)
Cause/Action
• MCU PWB (2270/3370) (PL 18.2a)
1. Turn the power OFF and ON.
• MCU PWB (4470/5570) (PL 18.2b)
2. Turn the power OFF and check the following:
• The DIP Switch settings on the Tray Module PWB
• The connection between the MD PWB J592 and the Tray Module PWB J541 for open circuit,
077-131 Duplex Wait Sensor On Jam short circuit, and poor contact
BSD-ON:CH10.13, CH10.11, CH10.12, CH10.14
If no problems are found, replace the following parts in sequence:
• Tray Module PWB (2270/3370) (PL 10.9a)
The Duplex Wait Sensor does not turn ON within the specified time after the Exit 2 Drive Motor has
started rotating in the Duplex intake direction. • Tray Module PWB (4470/5570) (PL 10.9b)
• MD PWB (2270/3370) (PL 18.2a)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • MD PWB (4470/5570) (PL 18.2b)
Cause/Action • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Check the following:
• A paper transportation failure due to a foreign substance/burr on the paper path 077-212 Tray Module Reset Fail
• Each Duplex Roll and Pinch Roll for contamination, wear, and revolution failure
BSD-ON:CH3.2, CH1.9
• Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure
• Each Duplex Roll Drive Gear for wear and damage The Tray Module reset was detected.
• Each Exit Roll Drive Gear for wear and damage
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The Exit 2 Gate for operation failure
• Use of paper out of spec (Refer to the spec in Chapter 6 General) Cause/Action
• The Duplex Wait Sensor for contamination, improper installation, and Actuator operation failure 1. Turn the power OFF and ON.
• The Duplex Wait Sensor for failure: DC330 [077-108] (PL 14.5) 2. Check whether the voltage between the Tray Module PWB J541-12 (+) and the GND (-) is +5VDC
• The connection between the Duplex Wait Sensor J175 and the MD PWB J523 for open circuit, and whether the voltage between the Tray Module PWB J541-10 (+) and the GND (-) is +24VDC.
short circuit, and poor contact 3. Turn the power OFF and check the connection between the MD PWB J592 and the Tray Module
• The Duplex Motor for revolution failure: DC330 [077-073] (PL 14.5) PWB J541 for open circuit, short circuit, and poor contact.
• The Exit 2 Drive Motor for revolution failure: DC330 [077-062] (PL 17.4) If no problems are found, replace the following parts in sequence:
• The Exit 2 Gate Solenoid for failure: DC330 [077-003] (PL 17.5) • Tray Module PWB (2270/3370) (PL 10.9a)
If no problems are found, replace the following parts in sequence: • Tray Module PWB (4470/5570) (PL 10.9b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (4470/5570) (PL 18.2b)
077-214 Tray Module Logic Fail
077-211 Tray Module Kind Mismatch BSD-ON:CH3.2
BSD-ON:CH3.2
I/F mismatch between the IOT and the Tray Module was detected.
A different type of Tray Module is connected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • The Front Cover Interlock Switch for failure: DC330 [077-303] (PL 18.5)
• The connection between the Front Cover Interlock Switch J101 and the MD PWB J521 for open
Cause/Action circuit, short circuit, and poor contact
1. Turn the power OFF and ON.
If no problems are found, replace the following parts in sequence:
2. Turn the power OFF and check the connection between the MD PWB J592 and the Tray Module
PWB J541 for open circuit, short circuit, and poor contact. • MD PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence: • MD PWB (4470/5570) (PL 18.2b)
• Tray Module PWB (2270/3370) (PL 10.9a) • MCU PWB (2270/3370) (PL 18.2a)
• Tray Module PWB (4470/5570) (PL 10.9b) • MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) 077-301 L/H Cover Interlock Open
• MCU PWB (4470/5570) (PL 18.2b) BSD-ON:CH1.10
The L/H Cover is open.
077-215 Tray Module Communication Fail
BSD-ON:CH3.2 NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Communication error between Tray Module PWB and MCU PWB was detected. Cause/Action
Check the following:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The L/H Cover Unit for damage or mismatch
Cause/Action
• The L/H Cover Interlock Switch for failure: DC330 [077-300] (PL 14.1)
1. Turn the power OFF and ON.
• The connection between the L/H Cover Interlock Switch J100 and the MD PWB J534 for open
2. Turn the power OFF and check the connection between the MD PWB J592 and the Tray Module
circuit, short circuit, and poor contact
PWB J541 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence:
• Tray Module PWB (2270/3370) (PL 10.9a) • MD PWB (2270/3370) (PL 18.2a)
• Tray Module PWB (4470/5570) (PL 10.9b) • MD PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
077-305 Tray Module L/H Cover Open
077-300 Front Cover Interlock Open BSD-ON:CH8.3
BSD-ON:CH1.10
The Tray Module L/H Cover is open.
The Front Cover is open.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Cause/Action
Cause/Action 1. Turn the power OFF and ON.
Check the following: 2. Check the following:
• The Tray Module L/H Cover for damage or mismatch
• The Front Cover for damage or mismatch. • The Tray Module L/H Cover Switch for failure: DC330 [077-306] (PL 10.12)
Ver.1.3 09/2012 CHAIN 77
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 77 2-118 Ver.1.3
• The connection between the Tray Module L/H Cover Switch J104 and the Tray Module PWB • MCU PWB (2270/3370) (PL 18.2a)
J549 for open circuit, short circuit, and poor contact • MCU PWB (4470/5570) (PL 18.2b)
If no problems are found, replace the Tray Module PWB.
• Tray Module PWB (2270/3370) (PL 10.9a)
• Tray Module PWB (4470/5570) (PL 10.9b) 077-314 P/H Module Logic Fail
BSD-ON:CH3.2
077-307 Duplex Cover Open
A fatal error was detected in the Tray Module.
BSD-ON:CH10.13
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
The Duplex Cover is open.
Cause/Action
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
1. Turn the power OFF and ON.
Cause/Action 2. Turn the power OFF and check the connection between the MD PWB J592 and the Tray Module
Check the following: PWB J541 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• The Duplex Cover for damage or mismatch. • Tray Module PWB (2270/3370) (PL 10.9a)
• The Duplex Cover Switch for failure: DC330 [077-305] (PL 14.5) • Tray Module PWB (4470/5570) (PL 10.9b)
• The connection between the Duplex Cover Switch J176 and the MD PWB J523 for open circuit, • MD PWB (2270/3370) (PL 18.2a)
short circuit, and poor contact • MD PWB (4470/5570) (PL 18.2b)
If no problems are found, replace the following parts in sequence: • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) 077-320 All Feed Tray Broken
• MCU PWB (4470/5570) (PL 18.2b) BSD-ON:-
All the Feed Trays that are connected to the IOT were detected to have malfunctioned.
077-308 L/H High Cover Open Cause/Action
BSD-ON:CH10.9
Enter DC122 Fail History. Go to the FIP of the affected Paper Tray.
The L/H High Cover is open.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
077-602 Transparency Sensor Fail
Cause/Action BSD-ON:CH8.4
Check the following:
An abnormal value was detected from the Transparency Sensor. (This is a hidden failure. Data is only
• The L/H High Cover Assembly for damage or mismatch recorded in history.)
• The L/H High Cover Switch for failure: DC330 [077-302] (PL 17.4)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The connection between the L/H High Cover Switch J168 and the MD PWB J522 for open circuit,
short circuit, and poor contact Cause/Action
If no problems are found, replace the following parts in sequence: Check the following:
• MD PWB (2270/3370) (PL 18.2a)
• The Transparency Sensor and Reflective Prism for contamination and improper installation
• MD PWB (4470/5570) (PL 18.2b)
• Use of Transparency out of spec (Refer to the spec in Chapter 6 General)
• The Transparency Sensor for failure: DC140[077-200] (PL 15.2) • The Fuser Exit Sensor for remaining paper, contamination, Actuator return failure, or improper
• The connection between the Transparency Sensor J161 and the MD PWB J523 for open circuit, installation
short circuit, and poor contact • The Fuser Exit Sensor for failure: DC330 [077-101] (PL 7.1)
• The connector ( P/J452) between the MD PWB and the MCU PWB for poor connection • The connection between the Fuser Assembly DJ600 and the MCU PWB J431 for short circuit
If no problems are found, replace the following parts in sequence: If no problems are found, replace the MCU PWB.
• MD PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
077-902 Exit Sensor 2 Static Jam
BSD-ON:CH10.10
077-900 Regi Sensor Static Jam
BSD-ON:CH8.4 When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the Exit 2 Sensor detected paper.
When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the Regi Sensor detected paper. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Check the following:
Cause/Action
• The Exit 2 Sensor for remaining paper, contamination, Actuator return failure, or improper
Check the following:
installation
• The Regi Sensor for remaining paper, contamination, Actuator return failure, or improper installation • The Exit 2 Sensor for failure: DC330 [077-100] (PL 17.4)
• The Regi Sensor for failure: DC330 [077-103] (PL 15.2) • The connection between the Exit 2 Sensor J164 and the MD PWB J522 for short circuit
• The connection between the Regi Sensor J160 and the MD PWB J523 for short circuit • The L/H High Cover Assembly for damage or mismatch
If no problems are found, replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a) • MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
077-901 Exit Sensor 1 Static Jam 077-903 POB Sensor Static Jam
BSD-ON:CH10.7 BSD-ON:CH9.36
When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the Fuser Exit Sensor detected paper. were closed (all interlocks including options), the POB Sensor detected paper.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action Cause/Action
Check the following: Check the following:
• The POB Sensor for remaining paper, contamination, or improper installation
Ver.1.3 09/2012 CHAIN 77
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 77 2-120 Ver.1.3
• The POB Sensor for failure: DC330 [077-102] (PL 14.4)
• The connection between the POB Sensor J180 and the MD PWB J523 for short circuit
If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
077-907 Duplex Wait Sensor Static Jam
BSD-ON:CH10.13
When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks
were closed (all interlocks including options), the Duplex Wait Sensor detected paper.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Check the following:
• The Duplex Wait Sensor for remaining paper, contamination, Actuator return failure, or improper
installation
• The Duplex Wait Sensor for failure: DC330 [077-108] (PL 14.5)
• The connection between the Duplex Wait Sensor J175 and the MD PWB J523 for short circuit
If no problems are found, replace the following parts in sequence:
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
078-xxx HCF Related Fault
078-xxx, which do not appear in Chapter 2 of this manual, are HCF Related
Faults.
According to the HCF type to be maintained, click the appropriate supplementary manual button at the
top of the screen. Go to the appropriate supplementary manual to fix the problem.
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CHAIN 78 2-122 Ver.1.3
089-600 RC Sample Lateral Fail-A1 Initial Actions
BSD-ON:CH6.12 When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
There is an error with the Cyan fast scan position that is used as a reference during A1 (fine adjustment 089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
pattern) and C patch detection. (This is a hidden failure. The Color Regi Spec cannot be guaranteed and power ON.)
Data is only recorded in history.)
Table 1
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Priority Chain Link Fail Item
Initial Actions 1 (High) 089-616 RC Data Over Flow Fail
When multiple failures with Chain No. 089 occur, take action according to the priority order in the 2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No. 089-612, 089-613, 089-615,
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during 3 089-601, 089-603 RC SampleBlock Fail-A1
power ON.) 4 089-600 RC SampleLateral Fail-A1
5 089-617 RC Lead Regi Over Range Fail
Table 1
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail Cause/Action
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
1. Check the detection section of the MOB Sensor for contamination, the connectors for
089-612, 089-613, 089-615, disconnection, and the connections for open circuit, short circuit, and poor contact. If no problems
3 089-601, 089-603 RC SampleBlock Fail-A1 are found, replace the MOB ADC Assembly (PL 18.5).
4 089-600 RC SampleLateral Fail-A1 2. Perform DC675 Regi Control Setup Cycle.
5 089-617 RC Lead Regi Over Range Fail
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
089-603 RC Sample Block Fail-A1-Out
Procedure BSD-ON:CH6.12
Check the installation status of the IBT Belt Unit. Is the IBT Belt Unit installed properly?
Y N During the A1 (fine adjustment pattern) and C patch detection, the patch at the MOB Sensor Out side did
Install the IBT Belt Unit properly. not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec
cannot be guaranteed and Data is only recorded in history.)
Replace the IBT Belt Unit(PL 6.1)
NOTE: •When this Fail occurs, select No. 003 in DC612 Test Pattern Print and check the printout of the
fine adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
the value of DC131 [870-207] to "7".
089-601 RC Sample Block Fail-A1-In
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
BSD-ON:CH6.12
Initial Actions
During the A1 (fine adjustment pattern) and C patch detection, the patch at the MOB Sensor In side did When multiple failures with Chain No. 089 occur, take action according to the priority order in the
not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
cannot be guaranteed and Data is only recorded in history.)
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.)
NOTE: •When this Fail occurs, select No. 003 in DC612 Test Pattern Print and check the printout of the
fine adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
Table 1
the value of DC131 [870-207] to "7".
Priority Chain Link Fail Item
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
1 (High) 089-616 RC Data Over Flow Fail
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CHAIN 89 2-124 Ver.1.3
Table 1 Procedure
Priority Chain Link Fail Item Check the density of Y color. Is the density of Y color normal?
Y N
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
Adjust to correct the density of Y color.
089-612, 089-613, 089-615,
3 089-601, 089-603 RC SampleBlock Fail-A1 Check the connection between the MOB Sensor In J150 and the MCU PWB J415 for connector
4 089-600 RC SampleLateral Fail-A1 disconnection, open circuit, short circuit, and poor contact. Is the connection normal?
5 089-617 RC Lead Regi Over Range Fail Y N
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail Connect the MOB Sensor In J150 to the MCU PWB J415 properly.
Check the Y Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Cause/Action Y N
1. Check the detection section of the MOB Sensor for contamination, the connectors for disconnection, Replace the Developer (Y)(PL 5.2)
and the connections for open circuit, short circuit, and poor contact. If no problems are found,
replace the MOB ADC Assembly (PL 18.5). Check the IBT Belt for contamination, scratches, and distortion. Is the IBT Belt normal?
2. Perform DC675 Regi Control Setup Cycle. Y N
Replace the IBT Belt Unit(PL 6.1)
Check the Y Drum for contamination, scratches, and distortion. Is the Drum normal?
089-604 RC Sample Block Fail-B-#1-In Y N
BSD-ON:CH6.12 Replace Drum (Y) (PL 8.1)
During the B (rough adjustment pattern) patch detection, the #1 (Yellow) patch at the MOB Sensor In side Replace the MOB ADC Assembly (PL 18.5) and perform DC675 Registration Control Setup Cycle. If the
did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec problem persists, replace the MCU PWB.
cannot be guaranteed and Data is only recorded in history.) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the
rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
the value of DC131 [870-207] to "7". 089-606 RC Sample Block Fail-B-#1-Out
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. BSD-ON:CH6.12
Initial Actions During the B (rough adjustment pattern) patch detection, the #1 (Yellow) patch at the MOB Sensor Out
When multiple failures with Chain No. 089 occur, take action according to the priority order in the side did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No. Spec cannot be guaranteed and Data is only recorded in history.)
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.) NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the
rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
Table 1 the value of DC131 [870-207] to "7".
Priority Chain Link Fail Item • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
1 (High) 089-616 RC Data Over Flow Fail Initial Actions
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B When multiple failures with Chain No. 089 occur, take action according to the priority order in the
089-612, 089-613, 089-615, following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
3 089-601, 089-603 RC SampleBlock Fail-A1 089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
4 089-600 RC SampleLateral Fail-A1 power ON.)
5 089-617 RC Lead Regi Over Range Fail
Table 1
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Table 1 NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the
Priority Chain Link Fail Item rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
the value of DC131 [870-207] to "7".
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
089-612, 089-613, 089-615,
3 089-601, 089-603 RC SampleBlock Fail-A1 Initial Actions
4 089-600 RC SampleLateral Fail-A1 When multiple failures with Chain No. 089 occur, take action according to the priority order in the
5 089-617 RC Lead Regi Over Range Fail following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail 089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.)
Procedure Table 1
Check the density of Y color. Is the density of Y color normal? Priority Chain Link Fail Item
Y N
Adjust to correct the density of Y color. 1 (High) 089-616 RC Data Over Flow Fail
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
Check the connection between the MOB Sensor Out J151 and the MCU PWB J415 for connector 089-612, 089-613, 089-615,
disconnection, open circuit, short circuit, and poor contact. Is the connection normal? 3 089-601, 089-603 RC SampleBlock Fail-A1
Y N 4 089-600 RC SampleLateral Fail-A1
Connect the MOB Sensor Out J151 to the MCU PWB J415 properly.
5 089-617 RC Lead Regi Over Range Fail
Check the Y Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal? 6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
Y N
Replace the Developer (Y)(PL 5.2) Procedure
Check the IBT Belt for contamination, scratches, and distortion. Is the IBT Belt normal? Check the density of M color. Is the density of M color normal?
Y N
Y N
Adjust to correct the density of M color.
Replace the IBT Belt Unit(PL 6.1)
Check the connection between the MOB Sensor In J150 and the MCU PWB J415 for connector
Check the Y Drum for contamination, scratches, and distortion. Is the Drum normal?
disconnection, open circuit, short circuit, and poor contact. Is the connection normal?
Y N
Replace Drum (Y) (PL 8.1) Y N
Connect the MOB Sensor In J150 to the MCU PWB J415 properly.
Replace the MOB ADC Assembly (PL 18.5) and perform DC675 Registration Control Setup Cycle. If the
problem persists, replace the MCU PWB. Check the M Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N
• MCU PWB (2270/3370) (PL 18.2a)
Replace the Developer (M)(PL 5.2)
• MCU PWB (4470/5570) (PL 18.2b)
Check the IBT Belt for contamination, scratches, and distortion. Is the IBT Belt normal?
089-607 RC Sample Block Fail-B-#2-In Y N
BSD-ON:CH6.12 Replace the IBT Belt Unit(PL 6.1)
Check the M Drum for contamination, scratches, and distortion. Is the Drum normal?
During the B (rough adjustment pattern) patch detection, the #2 (Magenta) patch at the MOB Sensor In
side did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Y N
Replace Drum (M) (PL 8.1)
Spec cannot be guaranteed and Data is only recorded in history.)
Replace the MOB ADC Assembly (PL 18.5) and perform DC675 Registration Control Setup Cycle. If the
problem persists, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
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Y N
089-609 RC Sample Block Fail-B-#2-Out Replace Drum (M) (PL 8.1)
BSD-ON:CH6.12 Replace the MOB ADC Assembly (PL 18.5) and perform DC675 Registration Control Setup Cycle. If the
problem persists, replace the MCU PWB.
During the B (rough adjustment pattern) patch detection, the #2 (Magenta) patch at the MOB Sensor Out
• MCU PWB (2270/3370) (PL 18.2a)
side did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi
Spec cannot be guaranteed and Data is only recorded in history.) • MCU PWB (4470/5570) (PL 18.2b)
NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the 089-610 RC Sample Block Fail-B-#3-In
rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
BSD-ON:CH6.12
the value of DC131 [870-207] to "7".
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. During the B (rough adjustment pattern) patch detection, the #3 (Cyan) patch at the MOB Sensor In side
did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec
Initial Actions cannot be guaranteed and Data is only recorded in history.)
When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No. NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
power ON.) the value of DC131 [870-207] to "7".
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Table 1
Priority Chain Link Fail Item Initial Actions
When multiple failures with Chain No. 089 occur, take action according to the priority order in the
1 (High) 089-616 RC Data Over Flow Fail
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
089-612, 089-613, 089-615, power ON.)
3 089-601, 089-603 RC SampleBlock Fail-A1
4 089-600 RC SampleLateral Fail-A1 Table 1
5 089-617 RC Lead Regi Over Range Fail Priority Chain Link Fail Item
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail 1 (High) 089-616 RC Data Over Flow Fail
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
Procedure 089-612, 089-613, 089-615,
Check the density of M color. Is the density of M color normal? 3 089-601, 089-603 RC SampleBlock Fail-A1
Y N 4 089-600 RC SampleLateral Fail-A1
Adjust to correct the density of M color. 5 089-617 RC Lead Regi Over Range Fail
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
Check the connection between the MOB Sensor In J151 and the MCU PWB J415 for connector
disconnection, open circuit, short circuit, and poor contact. Is the connection normal?
Y N Procedure
Connect the MOB Sensor Out J151 to the MCU PWB J415 properly.
Check the density of C color. Is the density of C color normal?
Y N
Check the M Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Adjust to correct the density of C color.
Y N
Replace the Developer (M)(PL 5.2) Check the connection between the MOB Sensor In J150 and the MCU PWB J415 for connector
disconnection, open circuit, short circuit, and poor contact. Is the connection normal?
Check the IBT Belt for contamination, scratches, and distortion. Is the IBT Belt normal?
Y N
Y N Connect the MOB Sensor In J150 to the MCU PWB J415 properly.
Replace the IBT Belt Unit(PL 6.1)
Check the C Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Check the M Drum for contamination, scratches, and distortion. Is the Drum normal?
Y N Y N
Replace the Developer (C)(PL 5.2) Adjust to correct the density of C color.
Check the IBT Belt for contamination, scratches, and distortion. Is the IBT Belt normal? Check the connection between the MOB Sensor Out J151 and the MCU PWB J415 for connector
Y N disconnection, open circuit, short circuit, and poor contact. Is the connection normal?
Replace the IBT Belt Unit(PL 6.1) Y N
Connect the MOB Sensor Out J151 to the MCU PWB J415 properly.
Check the C Drum for contamination, scratches, and distortion. Is the Drum normal?
Y N Check the C Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Replace Drum (C). (PL 8.1) Y N
Replace the Developer (C)(PL 5.2)
Replace the MOB ADC Assembly (PL 18.5) and perform DC675 Registration Control Setup Cycle. If the
problem persists, replace the MCU PWB. Check the IBT Belt for contamination, scratches, and distortion. Is the IBT Belt normal?
• MCU PWB (2270/3370) (PL 18.2a) Y N
• MCU PWB (4470/5570) (PL 18.2b) Replace the IBT Belt Unit(PL 6.1)
Check the C Drum for contamination, scratches, and distortion. Is the Drum normal?
089-612 RC Sample Block Fail-B-#3-Out Y N
BSD-ON:CH6.12 Replace Drum (C). (PL 8.1)
During the B (rough adjustment pattern) patch detection, the #3 (Cyan) patch at the MOB Sensor Out Replace the MOB ADC Assembly (PL 18.5) and perform DC675 Registration Control Setup Cycle. If the
side did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi problem persists, replace the MCU PWB.
Spec cannot be guaranteed and Data is only recorded in history.) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the
rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
the value of DC131 [870-207] to "7". 089-613 RC Sample Block Fail-B-#4-In
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. BSD-ON:CH6.12
Initial Actions During the B (rough adjustment pattern) patch detection, the #4 (Black) patch at the MOB Sensor In side
When multiple failures with Chain No. 089 occur, take action according to the priority order in the did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi Spec
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No. cannot be guaranteed and Data is only recorded in history.)
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.) NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the
rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
Table 1 the value of DC131 [870-207] to "7".
Priority Chain Link Fail Item • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
1 (High) 089-616 RC Data Over Flow Fail Initial Actions
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B When multiple failures with Chain No. 089 occur, take action according to the priority order in the
089-612, 089-613, 089-615, following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
3 089-601, 089-603 RC SampleBlock Fail-A1 089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
4 089-600 RC SampleLateral Fail-A1 power ON.)
5 089-617 RC Lead Regi Over Range Fail
Table 1
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Procedure
Check the density of C color. Is the density of C color normal?
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CHAIN 89 2-128 Ver.1.3
Table 1 Initial Actions
Priority Chain Link Fail Item When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
089-612, 089-613, 089-615,
power ON.)
3 089-601, 089-603 RC SampleBlock Fail-A1
4 089-600 RC SampleLateral Fail-A1 Table 1
5 089-617 RC Lead Regi Over Range Fail Priority Chain Link Fail Item
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
1 (High) 089-616 RC Data Over Flow Fail
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
Procedure 089-612, 089-613, 089-615,
Check the density of K color. Is the density of K color normal? 3 089-601, 089-603 RC SampleBlock Fail-A1
Y N
4 089-600 RC SampleLateral Fail-A1
Adjust to correct the density of K color.
5 089-617 RC Lead Regi Over Range Fail
Check the connection between the MOB Sensor In J150 and the MCU PWB J415 for connector 6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
disconnection, open circuit, short circuit, and poor contact. Is the connection normal?
Y N
Connect the MOB Sensor In J150 to the MCU PWB J415 properly.
Procedure
Check the density of K color. Is the density of K color normal?
Check the K Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal? Y N
Y N Adjust to correct the density of K color.
Replace the Developer (K)(PL 5.2)
Check the connection between the MOB Sensor Out J151 and the MCU PWB J415 for connector
Check the IBT Belt for contamination, scratches, and distortion. Is the IBT Belt normal? disconnection, open circuit, short circuit, and poor contact. Is the connection normal?
Y N Y N
Replace the IBT Belt Unit(PL 6.1) Connect the MOB Sensor Out J151 to the MCU PWB J415 properly.
Check the K Drum for contamination, scratches, and distortion. Is the Drum normal? Check the K Magnet Roll for contamination, scratches, and distortion. Is the Magnet Roll normal?
Y N Y N
Replace the Drum (K) (PL 8.1) Replace the Developer (K)(PL 5.2)
Replace the MOB ADC Assembly (PL 18.5) and perform DC675 Registration Control Setup Cycle. If the Check the IBT Belt for contamination, scratches, and distortion. Is the IBT Belt normal?
problem persists, replace the MCU PWB. Y N
• MCU PWB (2270/3370) (PL 18.2a) Replace the IBT Belt Unit(PL 6.1)
• MCU PWB (4470/5570) (PL 18.2b)
Check the K Drum for contamination, scratches, and distortion. Is the Drum normal?
Y N
089-615 RC Sample Block Fail-B-#4-Out Replace the Drum (K) (PL 8.1)
BSD-ON:CH6.12
Replace the MOB ADC Assembly (PL 18.5) and perform DC675 Registration Control Setup Cycle. If the
During the B (rough adjustment pattern) patch detection, the #4 (Black) patch at the MOB Sensor Out problem persists, replace the MCU PWB.
side did not satisfy the defined number of valid sample blocks. (This is a hidden failure. The Color Regi • MCU PWB (2270/3370) (PL 18.2a)
Spec cannot be guaranteed and Data is only recorded in history.) • MCU PWB (4470/5570) (PL 18.2b)
NOTE: •When this Fail occurs, select No. 004 in DC612 Test Pattern Print and check the printout of the
rough adjustment pattern to estimate the color position (In/Out). Before printing this test pattern, set
089-616 RC Data Over Flow Fail
the value of DC131 [870-207] to "7". BSD-ON:CH6.12
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
The correction setting value of calculation result has exceeded the settable range. (This is a hidden Y N
failure. The Color Regi Spec cannot be guaranteed and Data is only recorded in history.) Raise/lower the LPH (Y, M, C, K) 2 to 3 times to check the LPH lift up/down mechanism. If the
problem persists, replace the LPH Unit (Y, M, C, K) (PL 2.1).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Replace the MCU PWB and perform DC675 Registration Control Setup Cycle.
Initial Actions • MCU PWB (2270/3370) (PL 18.2a)
When multiple failures with Chain No. 089 occur, take action according to the priority order in the • MCU PWB (4470/5570) (PL 18.2b)
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.) 089-617 RC Lead Regi Over Range Fail
BSD-ON:CH3.1
Table 1
The result from adding the offset value to the color registration correction value has exceeded the
Priority Chain Link Fail Item
settable range. (This is a hidden failure. The Alignment Lead Regi or Skew might have exceeded the
1 (High) 089-616 RC Data Over Flow Fail adjustable range and Data is only recorded in history.)
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
089-612, 089-613, 089-615, Initial Actions
3 089-601, 089-603 RC SampleBlock Fail-A1 When multiple failures with Chain No. 089 occur, take action according to the priority order in the
4 089-600 RC SampleLateral Fail-A1 following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
5 089-617 RC Lead Regi Over Range Fail 089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.)
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
Table 1
Procedure Priority Chain Link Fail Item
Display the adjustment amount in DC675 Registration Control Setup Cycle. Check which item has
1 (High) 089-616 RC Data Over Flow Fail
reached the maximum adjustment amount shown in the following table.
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
Table 2 089-612, 089-613, 089-615,
3 089-601, 089-603 RC SampleBlock Fail-A1
Adjustment Range
Correction item 4 089-600 RC SampleLateral Fail-A1
MIN MAX
5 089-617 RC Lead Regi Over Range Fail
Fast Scan Margin -90 +90 6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
Slow Scan Margin -4720 +4720
Skew -800 +800 Cause/Action
1. Check that the value of DC131 [760-063] is "0". (Because this Fail occurs only when the NVM write
Is the item that has reached the adjustment range (MIN or MAX), "Fast Scan Margin" or "Slow data is incorrect or the NVM is corrupted, if the setting value is not "0", reset it to "0".)
Scan Margin"?
2. Check that the value of DC131 [760-082] is between the values of DC131 [760-084] and DC131
Y N
[760-085]. (If it is not, set the value of DC131 [760-082] to be between the values of DC131 [760-
Check the following: 084] and DC131 [760-085].)
• Check that the value of DC131 [760-024] is "0".
3. Check that the value of DC131 [760-083] is between the values of DC131 [760-084] and DC131
• The Drum (Y, M, C, K) for improper installation.
[760-085]. (If it is not, set the value of DC131 [760-083] to be between the values of DC131 [760-
If no problems are found, replace the following parts in sequence: 084] and DC131 [760-085].)
• Drum (Y, M, C, K) (PL 8.1)
• LPH Unit (Y, M, C, K) (PL 2.1)
• Rear Holder Assembly (PL 2.1) 089-625 RC Data Linearity Fail Y
Is the item that has reached the adjustment range (MIN or MAX) "Slow Scan Margin"? BSD-ON:CH6.12
Ver.1.3 09/2012 CHAIN 89
2-129
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 89 2-130 Ver.1.3
The result from adding the skew/bow correction value to the Y color linearity correction value has The result from adding the skew/bow correction value to the M color linearity correction value has
exceeded the settable range. (This is a hidden failure. The LPH Slow Scan linearity cannot be exceeded the settable range. (This is a hidden failure. The LPH Slow Scan linearity cannot be
guaranteed and Data is only recorded in history.) guaranteed and Data is only recorded in history.)
Initial Actions Initial Actions
When multiple failures with Chain No. 089 occur, take action according to the priority order in the When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No. following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during 089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.) power ON.)
Table 1 Table 1
Priority Chain Link Fail Item Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail 1 (High) 089-616 RC Data Over Flow Fail
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B 2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
089-612, 089-613, 089-615, 089-612, 089-613, 089-615,
3 089-601, 089-603 RC SampleBlock Fail-A1 3 089-601, 089-603 RC SampleBlock Fail-A1
4 089-600 RC SampleLateral Fail-A1 4 089-600 RC SampleLateral Fail-A1
5 089-617 RC Lead Regi Over Range Fail 5 089-617 RC Lead Regi Over Range Fail
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail 6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
Procedure Procedure
Check that the value stored in LPH (Y) EEPROM is correct. Has any Y color related Chain No. 061 Check that the value stored in LPH (M) EEPROM is correct. Has any M color related Chain No. 061
Fail occurred? Fail occurred?
Y N Y N
Display the skew correction amount in DC675 Regi Control Setup Cycle. Display the skew correction amount in DC675 Regi Control Setup Cycle.
Is the "skew correction amount" within the range of +500~-500? Is the "skew correction amount" within the range of +500~-500?
Y N Y N
Check the following: Check the following:
• Check that the value of DC131 [760-024] is "0". • Check that the value of DC131 [760-024] is "0".
• The Drum (Y) for improper installation. • The Drum (M) for improper installation.
If no problems are found, replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• Drum (Y) (PL 8.1) • Drum (M) (PL 8.1)
• LPH Unit (Y) (PL 2.1) • LPH Unit (M) (PL 2.1)
• Rear Holder Assembly (Y) (PL 2.1) • Rear Holder Assembly (M) (PL 2.1)
Replace the LPH Unit (Y) (PL 2.1) and perform DC675 Registration Control Setup Cycle. If the Replace the LPH Unit (M) (PL 2.1) and perform DC675 Registration Control Setup Cycle. If the
problem persists, replace the MCU PWB. problem persists, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
Go to the appropriate FIP Go to the appropriate FIP
089-626 RC Data Linearity Fail M 089-627 RC Data Linearity Fail C
BSD-ON:CH6.12 BSD-ON:CH6.12
The result from adding the skew/bow correction value to the C color linearity correction value has The result from adding the skew/bow correction value to the K color linearity correction value has
exceeded the settable range. (This is a hidden failure. The LPH Slow Scan linearity cannot be exceeded the settable range. (This is a hidden failure. The LPH Slow Scan linearity cannot be
guaranteed and Data is only recorded in history.) guaranteed and Data is only recorded in history.)
Initial Actions Initial Actions
When multiple failures with Chain No. 089 occur, take action according to the priority order in the When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No. following table. Solving a higher priority failure may sometimes also repair the other failures. (Chain No.
089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during 089 Fail is detected during the execution of Regi Control. However, 089-617 is also detected during
power ON.) power ON.)
Table 1 Table 1
Priority Chain Link Fail Item Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail 1 (High) 089-616 RC Data Over Flow Fail
2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B 2 089-604, 089-606, 089-607, 089-609, 089-610, RC SampleBlock Fail-B
089-612, 089-613, 089-615, 089-612, 089-613, 089-615,
3 089-601, 089-603 RC SampleBlock Fail-A1 3 089-601, 089-603 RC SampleBlock Fail-A1
4 089-600 RC SampleLateral Fail-A1 4 089-600 RC SampleLateral Fail-A1
5 089-617 RC Lead Regi Over Range Fail 5 089-617 RC Lead Regi Over Range Fail
6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail 6 (Low) 089-625, 089-626, 089-627, 089-628 RC Data Linearity Fail
Procedure Procedure
Check that the value stored in LPH (C) EEPROM is correct. Has any C color related Chain No. 061 Check that the value stored in LPH (K) EEPROM is correct. Has any K color related Chain No. 061
Fail occurred? Fail occurred?
Y N Y N
Display the skew correction amount in DC675 Regi Control Setup Cycle. Display the skew correction amount in DC675 Regi Control Setup Cycle.
Is the "skew correction amount" within the range of +500~-500? Is the "skew correction amount" within the range of +500~-500?
Y N Y N
Check the following: Check the following:
• Check that the value of DC131 [760-024] is "0". • Check that the value of DC131 [760-024] is "0".
• The Drum (C) for improper installation. • The Drum (K) for improper installation.
If no problems are found, replace the following parts in sequence: If no problems are found, replace the following parts in sequence:
• Drum (C) (PL 8.1) • Drum (K) (PL 8.1)
• LPH Unit (C) (PL 2.1) • LPH Unit (K) (PL 2.1)
• Rear Holder Assembly (C) (PL 2.1) • Rear Holder Assembly (K) (PL 2.1)
Replace the LPH Unit (C) (PL 2.1) and perform DC675 Registration Control Setup Cycle. If the Replace the LPH Unit (K) (PL 2.1) and perform DC675 Registration Control Setup Cycle. If the
problem persists, replace the MCU PWB. problem persists, replace the MCU PWB.
• MCU PWB (2270/3370) (PL 18.2a) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (4470/5570) (PL 18.2b)
Go to the appropriate FIP Go to the appropriate FIP
089-628 RC Data Linearity Fail K
BSD-ON:CH6.12
Ver.1.3 09/2012 CHAIN 89
2-131
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 89 2-132 Ver.1.3
091-313 CRUM ASIC Communication Fail Drum (K) has reached the end of its lifespan.
BSD-ON:- NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Communication error between CPU of the MCU PWB and ASIC was detected. Cause/Action
Replace the Drum (K) (PL 8.1).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Turn the power OFF and ON.
2. Turn the power OFF and replace the MCU PWB.
091-407 DRUM K CRUM Trouble Info
BSD-ON:CH9.6
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
[Detection Conditions]
• 091-914 : DRUM K CRUM Comm Fail
091-400 Waste Toner Bottle Near Full • 091-915 : DRUM K CRUM Data Broken
BSD-ON:CH9.40 • 091-916 : DRUM K CRUM Data Mismatch
One of these occurred.
The Waste Toner Bottle Full Sensor detected Near Full state.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
[Corrective Actions]
• Remove and install (reinsert) the Drum Cartridge.
Procedure • Replace the Drum Cartridge.
The Waste Toner Bottle needs to be replaced soon. Replace the Waste Toner Bottle (PL 8.2) as
required. If the problem persists, check the Waste Toner Bottle Full Sensor.
091-411 Drum Cartridge Y Near Life
Turn the power ON and enter the Diag mode. Turn ON DC330 [091-201]. Use a sheet of paper, etc. to BSD-ON:CH9.5
block/clear the light path to the Waste Toner Bottle Full Sensor.
Does the display change between High/Low? It was detected that the replacement timing for Drum (Y) is closer than Pre Near.
Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Waste Toner Bottle Full Sensor. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Press the Stop button and turn the power OFF.
Cause/Action
Replace the MCU PWB. The Drum (Y) needs to be replaced soon. Replace the Drum (Y) (PL 8.1) as required.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
091-417 DRUM Y CRUM Trouble Info
091-401 Drum Cartridge K Near Life BSD-ON:CH9.5
BSD-ON:CH9.6
[Detection Conditions]
It was detected that the replacement timing for Drum (K) is closer than Pre Near.
• 091-917 : DRUM Y CRUM Comm Fail
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • 091-940 : DRUM Y CRUM Data Broken
• 091-943 : DRUM Y CRUM Data Mismatch
Cause/Action One of these occurred.
The Drum (K) needs to be replaced soon. Replace the Drum (K) (PL 8.1) as required.
[Corrective Actions]
091-402 Drum Cartridge K Life Over • Remove and install (reinsert) the Drum Cartridge.
BSD-ON:CH9.6 • Replace the Drum Cartridge.
Ver.1.3 09/2012 CHAIN 91
2-133
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 91 2-134 Ver.1.3
091-421 Drum Cartridge M Near Life [Corrective Actions]
BSD-ON:CH9.5 • Remove and install (reinsert) the Drum Cartridge.
• Replace the Drum Cartridge.
It was detected that the replacement timing for Drum (M) is closer than Pre Near.
091-480 Drum Cartridge Y Life Over
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. BSD-ON:CH9.5
Cause/Action Drum (Y) has reached the end of its lifespan.
The Drum (M) needs to be replaced soon. Replace the Drum (M) (PL 8.1) as required.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Replace Drum (Y) (PL 8.1).
091-427 DRUM M CRUM Trouble Info
BSD-ON:CH9.5
[Detection Conditions] 091-481 Drum Cartridge M Life Over
• 091-918 : DRUM M CRUM Comm Fail BSD-ON:CH9.5
• 091-941 : DRUM M CRUM Data Broken
• 091-944 : DRUM M CRUM Data Mismatch Drum (M) has reached the end of its lifespan.
One of these occurred.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
[Corrective Actions] Cause/Action
• Remove and install (reinsert) the Drum Cartridge.
Replace Drum (M) (PL 8.1).
• Replace the Drum Cartridge.
091-431 Drum Cartridge C Near Life
BSD-ON:CH9.6
091-482 Drum Cartridge C Life Over
It was detected that the replacement timing for Drum (C) is closer than Pre Near. BSD-ON:CH9.6
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Drum (C) has reached the end of its lifespan.
Cause/Action NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
The Drum (C) needs to be replaced soon. Replace the Drum (C) (PL 8.1) as required.
Cause/Action
Replace Drum (C) (PL 8.1).
091-437 DRUM C CRUM Trouble Info
BSD-ON:CH9.6
091-910 Waste Toner Bottle Not In Position
[Detection Conditions] BSD-ON:CH9.40
• 091-919 : DRUM C CRUM Comm Fail
The Waste Toner Bottle is not in the proper position.
• 091-942 : DRUM C CRUM Data Broken
• 091-945 : DRUM C CRUM Data Mismatch
One of these occurred.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure Cause/Action
Check that the Bottle Guide Assembly at the machine side and the Waste Toner Bottle does not have Replace the Drum (K) (PL 8.1).
any deformation or foreign substances, and that they are installed properly.
Is the Waste Toner Bottle installed properly?
Y N
Install the Waste Toner Bottle properly. If there is any deformation, replace the Waste Toner Bottle 091-914 Drum CRUM K Communication Fail
(PL 8.2) and Bottle Guide Assembly (PL 8.2).
BSD-ON:CH9.6
Check the Waste Toner Bottle Position Sensor.
Turn the power ON and enter the Diag mode. Enter DC330 [091-200]. Use a sheet of paper, etc. to block/ Communication failure with Drum (K) CRUM was detected.
clear the light path to the Waste Toner Bottle Position Sensor.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Does the display change between High/Low?
Y N Cause/Action
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Waste Toner Bottle Position Sensor.
1. Turn the power OFF and ON.
Press the Stop button and turn the power OFF. 2. Turn the power OFF and check the following:
Replace the MCU PWB. • The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (K)
• MCU PWB (2270/3370) (PL 18.2a) P115 for open circuit, short circuit, and poor contact
• MCU PWB (4470/5570) (PL 18.2b) • The connection terminals between the Drum (K) CRUM PWB and the Drum CRUM Coupler
Assembly (K) CRUM for damage and foreign substances
• The Drum (K) CRUM PWB for contamination or disengagement
091-911 Waste Toner Bottle Full
• The Drum (K) for improper installation
BSD-ON:CH9.40
If no problems are found, replace the following parts in sequence:
After the Waste Toner Bottle Near Full has occurred, the PV exceeds the threshold value. • Drum (K) (PL 8.1)
• Drum CRUM Coupler Assembly (K) (PL 8.1)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • MD PWB (2270/3370) (PL 18.2a)
Procedure • MD PWB (4470/5570) (PL 18.2b)
Replace the Waste Toner Bottle (PL 8.2). If the problem persists, check the Waste Toner Bottle Full • MCU PWB (2270/3370) (PL 18.2a)
Sensor. Enter DC330 [091-201]. Use a sheet of paper, etc. to block/clear the light path to the Waste • MCU PWB (4470/5570) (PL 18.2b)
Toner Bottle Full Sensor.
Does the display change between High/Low?
Y N
091-915 Drum CRUM K Data Broken
Use "2.2.3.2 Permeable Sensor Failure FIP" to check the Waste Toner Bottle Full Sensor. BSD-ON:CH9.6
Press the Stop button and turn the power OFF. The system detected that the data written to the Drum (K) CRUM and the data read from the Drum (K)
Replace the MCU PWB. CRUM do not match.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
091-913 Drum Cartridge K Life End Remove and reinstall the Drum (K) and check for improper installation. If no problems are found, replace
the Drum (K) (PL 8.1).
BSD-ON:CH9.6
Drum (K) has reached the end of its lifespan.
Ver.1.3 09/2012 CHAIN 91
2-135
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 91 2-136 Ver.1.3
091-916 Drum CRUM K Data Mismatch 2. Turn the power OFF and check the following:
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (M)
BSD-ON:CH9.6
P113 for open circuit, short circuit, and poor contact
Incorrect authentication area data was detected in Drum (K) CRUM. • The connection terminals between the Drum (M) CRUM PWB and the Drum CRUM Coupler
Assembly (M) CRUM for damage and foreign substances
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • The Drum (M) CRUM PWB for contamination or disengagement
• The Drum (M) for improper installation
Cause/Action
If no problems are found, replace the following parts in sequence:
Remove and reinstall the Drum (K) and check for improper installation. If no problems are found, replace
it with the correct Drum (K) (PL 8.1). • Drum (M) (PL 8.1)
• Drum CRUM Coupler Assembly (M) (PL 8.1)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
091-917 Drum CRUM Y Communication Fail • MCU PWB (2270/3370) (PL 18.2a)
BSD-ON:CH9.5 • MCU PWB (4470/5570) (PL 18.2b)
Communication failure with Drum (Y) CRUM was detected.
091-919 Drum CRUM C Communication Fail
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. BSD-ON:CH9.6
Cause/Action Communication failure with Drum (C) CRUM was detected.
1. Turn the power OFF and ON.
2. Turn the power OFF and check the following: NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (Y) Cause/Action
P112 for open circuit, short circuit, and poor contact
1. Turn the power OFF and ON.
• The connection terminals between the Drum (Y) CRUM PWB and the Drum CRUM Coupler
2. Turn the power OFF and check the following:
Assembly (Y) CRUM for damage and foreign substances
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (C)
• The Drum (Y) CRUM PWB for contamination or disengagement
P114 for open circuit, short circuit, and poor contact
• The Drum (Y) for improper installation
• The connection terminals between the Drum (C) CRUM PWB and the Drum CRUM Coupler
If no problems are found, replace the following parts in sequence:
Assembly (C) CRUM for damage and foreign substances
• Drum (Y) (PL 8.1)
• The Drum (C) CRUM PWB for contamination or disengagement
• Drum CRUM Coupler Assembly (Y) (PL 8.1)
• The Drum (C) for improper installation
• MD PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence:
• MD PWB (4470/5570) (PL 18.2b)
• Drum (C) (PL 8.1)
• MCU PWB (2270/3370) (PL 18.2a)
• Drum CRUM Coupler Assembly (C) (PL 8.1)
• MCU PWB (4470/5570) (PL 18.2b)
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b)
091-918 Drum CRUM M Communication Fail • MCU PWB (2270/3370) (PL 18.2a)
BSD-ON:CH9.5 • MCU PWB (4470/5570) (PL 18.2b)
Communication failure with Drum (M) CRUM was detected.
091-921 Drum CRUM K Not In Position
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. BSD-ON:CH9.6
Cause/Action The Drum (K) CRUM is not in the proper position (loose CRUM).
1. Turn the power OFF and ON.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action 091-928 Drum CRUM M Not In Position
1. Remove and reinstall the Drum (K). BSD-ON:CH9.5
2. Polish the connection terminals between the Drum (K) CRUM PWB and the Drum CRUM Coupler
The Drum (M) CRUM is not in the proper position (loose CRUM).
Assembly (K) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3. Check the following: NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (K)
P115 for open circuit, short circuit, and poor contact Cause/Action
• The connection terminals between the Drum (K) CRUM PWB and the Drum CRUM Coupler 1. Remove and reinstall the Drum (M).
Assembly (K) CRUM for damage and foreign substances 2. Polish the connection terminals between the Drum (M) CRUM PWB and the Drum CRUM Coupler
• The Drum (K) for improper installation Assembly (M) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
If no problems are found, replace the following parts in sequence: 3. Check the following:
• Drum (K) (PL 8.1) • The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (M)
• Drum CRUM Coupler Assembly (K) (PL 8.1) P113 for open circuit, short circuit, and poor contact
• MD PWB (2270/3370) (PL 18.2a) • The connection terminals between the Drum (M) CRUM PWB and the Drum CRUM Coupler
• MD PWB (4470/5570) (PL 18.2b) Assembly (M) CRUM for damage and foreign substances
• MCU PWB (2270/3370) (PL 18.2a) • The Drum (M) for improper installation
• MCU PWB (4470/5570) (PL 18.2b) If no problems are found, replace the following parts in sequence:
• Drum (M) (PL 8.1)
• Drum CRUM Coupler Assembly (M) (PL 8.1)
091-927 Drum CRUM Y Not In Position • MD PWB (2270/3370) (PL 18.2a)
BSD-ON:CH9.5
• MD PWB (4470/5570) (PL 18.2b)
The Drum (Y) CRUM is not in the proper position (loose CRUM). • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action 091-929 Drum CRUM C Not In Position
1. Remove and reinstall the Drum (Y). BSD-ON:CH9.6
2. Polish the connection terminals between the Drum (Y) CRUM PWB and the Drum CRUM Coupler
Assembly (Y) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.) The Drum (C) CRUM is not in the proper position (loose CRUM).
3. Check the following:
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (Y)
P112 for open circuit, short circuit, and poor contact Cause/Action
• The connection terminals between the Drum (Y) CRUM PWB and the Drum CRUM Coupler 1. Remove and reinstall the Drum (C).
Assembly (Y) CRUM for damage and foreign substances 2. Polish the connection terminals between the Drum (C) CRUM PWB and the Drum CRUM Coupler
• The Drum (Y) for improper installation Assembly (C) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
If no problems are found, replace the following parts in sequence: 3. Check the following:
• Drum (Y) (PL 8.1) • The connection between the MD PWB J528 and the Drum CRUM Coupler Assembly (C)
• Drum CRUM Coupler Assembly (Y) (PL 8.1) P114 for open circuit, short circuit, and poor contact
• MD PWB (2270/3370) (PL 18.2a) • The connection terminals between the Drum (C) CRUM PWB and the Drum CRUM Coupler
Assembly (C) CRUM for damage and foreign substances
• MD PWB (4470/5570) (PL 18.2b)
• The Drum (C) for improper installation
• MCU PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence:
• MCU PWB (4470/5570) (PL 18.2b)
Ver.1.3 09/2012 CHAIN 91
2-137
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 91 2-138 Ver.1.3
• Drum (C) (PL 8.1) 091-943 Drum CRUM Y Data Mismatch
• Drum CRUM Coupler Assembly (C) (PL 8.1)
BSD-ON:CH9.5
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) Incorrect authentication area data was detected in Drum (Y) CRUM.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
091-940 Drum CRUM Y Data Broken Remove and reinstall the Drum (Y) and check for improper installation. If no problems are found, replace
it with the correct Drum (Y) (PL 8.1).
BSD-ON:CH9.5
The system detected that the data written to the Drum (Y) CRUM and the data read from the Drum (Y)
CRUM do not match.
091-944 Drum CRUM M Data Mismatch
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. BSD-ON:CH9.5
Cause/Action Incorrect authentication area data was detected in Drum (M) CRUM.
Remove and reinstall the Drum (Y) and check for improper installation. If no problems are found, replace
the Drum (Y) (PL 8.1). NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Remove and reinstall the Drum (M) and check for improper installation. If no problems are found, replace
091-941 Drum CRUM C Data Broken it with the correct Drum (M) (PL 8.1).
BSD-ON:CH9.5
The system detected that the data written to the Drum (M) CRUM and the data read from the Drum (M)
CRUM do not match. 091-945 Drum CRUM C Data Mismatch
BSD-ON:CH9.6
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Incorrect authentication area data was detected in Drum (C) CRUM.
Cause/Action
Remove and reinstall the Drum (M) and check for improper installation. If no problems are found, replace NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
the Drum (M) (PL 8.1).
Cause/Action
091-942 Drum CRUM C Data Broken Remove and reinstall the Drum (C) and check for improper installation. If no problems are found, replace
it with the correct Drum (C) (PL 8.1).
BSD-ON:CH9.6
The system detected that the data written to the Drum (C) CRUM and the data read from the Drum (C)
CRUM do not match.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Remove and reinstall the Drum (C) and check for improper installation. If no problems are found, replace
the Drum (C) (PL 8.1).
092-312 ATC Fail [Y] NOTE: •Although this Fail can be cleared by turning the power OFF and ON and it will be possible to
output a few sheets of printouts, when this Fail has occurred a certain number of times, it will no
BSD-ON:(2270/3370) CH9.15, (4470/5570) CH9.16 longer be clearable by turning the power OFF and ON. To clear it, clear the value of DC131 [752-
347] (ATC Fail [M]) or DC131 [752-351] (ATC Fail Continuous Count [M]) to "0". If the machine is not
The frequency at which the ATC Average Fail [Y] or the ATC Amplitude Fail [Y] has been occurring has
repaired back to normal status, this Fail will occur again during the operation.
exceeded the threshold value.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: •Although this Fail can be cleared by turning the power OFF and ON and it will be possible to Cause/Action
output a few sheets of printouts, when this Fail has occurred a certain number of times, it will no
longer be clearable by turning the power OFF and ON. To clear it, clear the value of DC131 [752- Check the following:
346] (ATC Fail [Y]) or DC131 [752-350] (ATC Fail Continuous Count [Y]) to "0". If the machine is not
• The connection between the ATC Sensor (M) and the ATC PWB J125 for open circuit, short circuit,
repaired back to normal status, this Fail will occur again during the operation.
and poor contact
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit,
Cause/Action and poor contact
Check the following: • The Toner Dispense Motor (M) for revolution failure: DC330 [093-006] (PL 5.1)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a)
• The connection between the ATC Sensor (Y) and the ATC PWB J124 for open circuit, short circuit, • The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b)
and poor contact
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit,
• The path from Toner Cartridge (M) to Developer (M) for toner blockage
and poor contact
• The Developer (M) for internal toner blockage
• The Toner Dispense Motor (Y) for revolution failure: DC330 [093-001] (PL 5.1)
• The Toner Cartridge (M) for internal toner blockage
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a)
If no problems are found, replace the following parts in sequence:
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b) • ATC Sensor (M) (PL 5.2)
• The path from Toner Cartridge (Y) to Developer (Y) for toner blockage • ATC PWB (PL 5.2)
• The Developer (Y) for internal toner blockage • MD PWB (2270/3370) (PL 18.2a)
• The Toner Cartridge (Y) for internal toner blockage • MD PWB (4470/5570) (PL 18.2b)
If no problems are found, replace the following parts in sequence: • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
• ATC Sensor (Y) (PL 5.2)
• ATC PWB (PL 5.2)
• MD PWB (2270/3370) (PL 18.2a) 092-314 ATC Fail [C]
• MD PWB (4470/5570) (PL 18.2b) BSD-ON:(2270/3370) CH9.19, (4470/5570) CH9.20
• MCU PWB (2270/3370) (PL 18.2a)
The frequency at which the ATC Average Fail [C] or the ATC Amplitude Fail [C] has been occurring has
• MCU PWB (4470/5570) (PL 18.2b) exceeded the threshold value.
NOTE: •Although this Fail can be cleared by turning the power OFF and ON and it will be possible to
output a few sheets of printouts, when this Fail has occurred a certain number of times, it will no
longer be clearable by turning the power OFF and ON. To clear it, clear the value of DC131 [752-
092-313 ATC Fail [M] 348] (ATC Fail [C]) or DC131 [752-352] (ATC Fail Continuous Count [C]) to "0". If the machine is not
BSD-ON:(2270/3370) CH9.17, (4470/5570) CH9.18 repaired back to normal status, this Fail will occur again during the operation.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
The frequency at which the ATC Average Fail [M] or the ATC Amplitude Fail [M] has been occurring has
exceeded the threshold value.
Cause/Action
Check the following:
Ver.1.3 09/2012 CHAIN 92
2-139
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 92 2-140 Ver.1.3
• The connection between the ATC Sensor (C) and the ATC PWB J126 for open circuit, short circuit, If no problems are found, replace the following parts in sequence:
and poor contact
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, • ATC Sensor (K) (PL 5.2)
and poor contact • ATC PWB (PL 5.2)
• The Toner Dispense Motor (C) for revolution failure: DC330 [093-011] (PL 5.1) • MD PWB (2270/3370) (PL 18.2a)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a) • MD PWB (4470/5570) (PL 18.2b)
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b) • MCU PWB (2270/3370) (PL 18.2a)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b) • MCU PWB (4470/5570) (PL 18.2b)
• The path from Toner Cartridge (C) to Developer (C) for toner blockage
• The Developer (C) for internal toner blockage 092-649 ADC Shutter Open Fail
• The Toner Cartridge (C) for internal toner blockage BSD-ON:CH9.27
If no problems are found, replace the following parts in sequence:
The ADC Sensor shutters is open (cannot be closed). (This is a hidden failure. Data is only recorded in
• ATC Sensor (C) (PL 5.2) history.)
• ATC PWB (PL 5.2)
• MD PWB (2270/3370) (PL 18.2a) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MD PWB (4470/5570) (PL 18.2b) Cause/Action
• MCU PWB (2270/3370) (PL 18.2a) Check the connection between the ADC Sensor (MOB ADC Assembly) J153 and the MCU PWB J415
• MCU PWB (4470/5570) (PL 18.2b) for open circuit, short circuit, and poor contact. Also check whether there is opening/closing failure due to
foreign substances/burrs, etc. at the shutter section of the ADC Sensor.
092-315 ATC Fail [K] If no problems are found, replace the following parts in sequence:
BSD-ON:(2270/3370) CH9.21, (4470/5570) CH9.22
• MOB ADC Assembly (PL 18.5)
The frequency at which the ATC Average Fail [K] or the ATC Amplitude Fail [K] has been occurring has
• MCU PWB (2270/3370) (PL 18.2a)
exceeded the threshold value.
• MCU PWB (4470/5570) (PL 18.2b)
NOTE: •Although this Fail can be cleared by turning the power OFF and ON and it will be possible to
output a few sheets of printouts, when this Fail has occurred a certain number of times, it will no
longer be clearable by turning the power OFF and ON. To clear it, clear the value of DC131 [752- 092-650 ADC Shutter Close Fail
349] (ATC Fail [K]) or DC131 [752-353] (ATC Fail Continuous Count [K]) to "0". If the machine is not
BSD-ON:CH9.27
repaired back to normal status, this Fail will occur again during the operation.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. The ADC Sensor shutters is closed (cannot be opened). (This is a hidden failure. Data is only recorded in
history.)
Cause/Action
Check the following: NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The connection between the ATC Sensor (K) and the ATC PWB J127 for open circuit, short circuit, Cause/Action
and poor contact Check the connection between the ADC Sensor (MOB ADC Assembly) J153 and the MCU PWB J415
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, for open circuit, short circuit, and poor contact. Also check whether there is opening/closing failure due to
and poor contact foreign substances/burrs, etc. at the shutter section of the ADC Sensor.
• The Toner Dispense Motor (K) for revolution failure: DC330 [093-016] (PL 5.1)
If no problems are found, replace the following parts in sequence:
• The Drum/Deve Drive Motor (K) for revolution failure (2270/3370): DC330 [091-033] (PL 3.3a)
• The Drum/Deve Drive Motor (K) for revolution failure (4470/5570): DC330 [091-033] (PL 3.3b) • MOB ADC Assembly (PL 18.5)
• The path from Toner Cartridge (K) to Developer (K) for toner blockage • MCU PWB (2270/3370) (PL 18.2a)
• The Developer (K) for internal toner blockage • MCU PWB (4470/5570) (PL 18.2b)
• The Toner Cartridge (K) for internal toner blockage
• ATC Sensor (Y) (PL 5.2)
• ATC PWB (PL 5.2)
092-651 ADC Sensor Fail • MD PWB (2270/3370) (PL 18.2a)
BSD-ON:CH9.27 • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
The ADC Sensor read value of the density reference patch is abnormal. (This is a hidden failure. Data is
• MCU PWB (4470/5570) (PL 18.2b)
only recorded in history.)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. 092-658 ATC Amplitude Fail [M]
Cause/Action BSD-ON:(2270/3370) CH9.17, (4470/5570) CH9.18
Check the connection between the ADC Sensor (MOB ADC Assembly) J153 and the MCU PWB J415 The difference between the maximum and minimum values in the ATC Sensor (M) measurement set is
for open circuit, short circuit, and poor contact. Also check whether there is poor connection or foreign
lower than the threshold value. (This is a hidden failure. Data is only recorded in history.)
substances at the detection section of the ADC Sensor.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
If no problems are found, replace the following parts in sequence:
Cause/Action
• MOB ADC Assembly (PL 18.5) Check the following:
• IBT Belt Unit (PL 6.1)
• MCU PWB (2270/3370) (PL 18.2a) • The connection between the ATC Sensor (M) and the ATC PWB J125 for open circuit, short circuit,
• MCU PWB (4470/5570) (PL 18.2b) and poor contact
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit,
and poor contact
092-657 ATC Amplitude Fail [Y] • The Toner Dispense Motor (M) for revolution failure: DC330 [093-006] (PL 5.1)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a)
BSD-ON:(2270/3370) CH9.15, (4470/5570) CH9.16
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b)
The difference between the maximum and minimum values in the ATC Sensor (Y) measurement set is • The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
lower than the threshold value. (This is a hidden failure. Data is only recorded in history.) • The path from Toner Cartridge (M) to Developer (M) for toner blockage
• The Developer (M) for internal toner blockage
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The Toner Cartridge (M) for internal toner blockage
Cause/Action If no problems are found, replace the following parts in sequence:
Check the following:
• ATC Sensor (M) (PL 5.2)
• The connection between the ATC Sensor (Y) and the ATC PWB J124 for open circuit, short circuit, • ATC PWB (PL 5.2)
and poor contact • MD PWB (2270/3370) (PL 18.2a)
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, • MD PWB (4470/5570) (PL 18.2b)
and poor contact • MCU PWB (2270/3370) (PL 18.2a)
• The Toner Dispense Motor (Y) for revolution failure: DC330 [093-001] (PL 5.1) • MCU PWB (4470/5570) (PL 18.2b)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a)
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
092-659 ATC Amplitude Fail [C]
BSD-ON:(2270/3370) CH9.19, (4470/5570) CH9.20
• The path from Toner Cartridge (Y) to Developer (Y) for toner blockage
• The Developer (Y) for internal toner blockage The difference between the maximum and minimum values in the ATC Sensor (C) measurement set is
• The Toner Cartridge (Y) for internal toner blockage lower than the threshold value. (This is a hidden failure. Data is only recorded in history.)
If no problems are found, replace the following parts in sequence:
Ver.1.3 09/2012 CHAIN 92
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 92 2-142 Ver.1.3
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. If no problems are found, replace the following parts in sequence:
Cause/Action • ATC Sensor (K) (PL 5.2)
Check the following: • ATC PWB (PL 5.2)
• MD PWB (2270/3370) (PL 18.2a)
• The connection between the ATC Sensor (C) and the ATC PWB J126 for open circuit, short circuit,
and poor contact • MD PWB (4470/5570) (PL 18.2b)
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, • MCU PWB (2270/3370) (PL 18.2a)
and poor contact • MCU PWB (4470/5570) (PL 18.2b)
• The Toner Dispense Motor (C) for revolution failure: DC330 [093-011] (PL 5.1)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a) 092-661 Temperature Sensor Fail
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b) BSD-ON:CH9.27
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
• The path from Toner Cartridge (C) to Developer (C) for toner blockage Abnormal value was detected by the ENVIRONMENT SENSOR (Temperature). (This is a hidden failure.
Data is only recorded in history.)
• The Developer (C) for internal toner blockage
• The Toner Cartridge (C) for internal toner blockage
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
If no problems are found, replace the following parts in sequence:
Cause/Action
• ATC Sensor (C) (PL 5.2) Check the connection between the Environment Sensor (MOB ADC Assembly) J154 and the MCU PWB
• ATC PWB (PL 5.2) J415 for open circuit, short circuit, and poor contact. Also check whether there is poor connection or
• MD PWB (2270/3370) (PL 18.2a) foreign substances at the detection section of the Environment Sensor.
• MD PWB (4470/5570) (PL 18.2b)
If no problems are found, replace the following parts in sequence:
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • MOB ADC Assembly (PL 18.5)
• MCU PWB (2270/3370) (PL 18.2a)
092-660 ATC Amplitude Fail [K] • MCU PWB (4470/5570) (PL 18.2b)
BSD-ON:(2270/3370) CH9.21, (4470/5570) CH9.22
092-662 Humidity Sensor Fail
The difference between the maximum and minimum values in the ATC Sensor (K) measurement set is
lower than the threshold value. (This is a hidden failure. Data is only recorded in history.) BSD-ON:CH9.27
Abnormal value was detected by the ENVIRONMENT SENSOR (Humidity). (This is a hidden failure.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Data is only recorded in history.)
Cause/Action
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Check the following:
Cause/Action
• The connection between the ATC Sensor (K) and the ATC PWB J127 for open circuit, short circuit,
Check the connection between the Environment Sensor (MOB ADC Assembly) J154 and the MCU PWB
and poor contact
J415 for open circuit, short circuit, and poor contact. Also check whether there is poor connection or
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, foreign substances at the detection section of the Environment Sensor.
and poor contact
• The Toner Dispense Motor (K) for revolution failure: DC330 [093-016] (PL 5.1) If no problems are found, replace the following parts in sequence:
• The Drum/Deve Drive Motor (K) for revolution failure (2270/3370): DC330 [091-033] (PL 3.3a)
• The Drum/Deve Drive Motor (K) for revolution failure (4470/5570): DC330 [091-033] (PL 3.3b) • MOB ADC Assembly (PL 18.5)
• The path from Toner Cartridge (K) to Developer (K) for toner blockage • MCU PWB (2270/3370) (PL 18.2a)
• The Developer (K) for internal toner blockage • MCU PWB (4470/5570) (PL 18.2b)
• The Toner Cartridge (K) for internal toner blockage
092-665 ATC Average Fail [Y] • The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit,
and poor contact
BSD-ON:(2270/3370) CH9.15, (4470/5570) CH9.16
• The Toner Dispense Motor (M) for revolution failure: DC330 [093-006] (PL 5.1)
The average measured value of ATC Sensor (Y) is out of the range of appropriate values. (This is a • The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a)
hidden failure. Data is only recorded in history.) • The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The path from Toner Cartridge (M) to Developer (M) for toner blockage
Cause/Action • The Developer (M) for internal toner blockage
Check the following: • The Toner Cartridge (M) for internal toner blockage
If no problems are found, replace the following parts in sequence:
• The connection between the ATC Sensor (Y) and the ATC PWB J124 for open circuit, short circuit,
and poor contact • ATC Sensor (M) (PL 5.2)
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, • ATC PWB (PL 5.2)
and poor contact • MD PWB (2270/3370) (PL 18.2a)
• The Toner Dispense Motor (Y) for revolution failure: DC330 [093-001] (PL 5.1) • MD PWB (4470/5570) (PL 18.2b)
• The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a) • MCU PWB (2270/3370) (PL 18.2a)
• The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b) • MCU PWB (4470/5570) (PL 18.2b)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
• The path from Toner Cartridge (Y) to Developer (Y) for toner blockage
092-667 ATC Average Fail [C]
• The Developer (Y) for internal toner blockage
BSD-ON:(2270/3370) CH9.19, (4470/5570) CH9.20
• The Toner Cartridge (Y) for internal toner blockage
If no problems are found, replace the following parts in sequence: The average measured value of ATC Sensor (C) is out of the range of appropriate values. (This is a
hidden failure. Data is only recorded in history.)
• ATC Sensor (Y) (PL 5.2)
• ATC PWB (PL 5.2) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MD PWB (2270/3370) (PL 18.2a)
Cause/Action
• MD PWB (4470/5570) (PL 18.2b)
Check the following:
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) • The connection between the ATC Sensor (C) and the ATC PWB J126 for open circuit, short circuit,
and poor contact
092-666 ATC Average Fail [M] • The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit,
and poor contact
BSD-ON:(2270/3370) CH9.17, (4470/5570) CH9.18
• The Toner Dispense Motor (C) for revolution failure: DC330 [093-011] (PL 5.1)
The average measured value of ATC Sensor (M) is out of the range of appropriate values. (This is a • The Drum/Deve Drive Motor (Y, M, C) for revolution failure (2270/3370): DC330 [091-026] (PL 3.3a)
hidden failure. Data is only recorded in history.) • The Drum Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [091-027] (PL 3.3b)
• The Deve Drive Motor (Y, M, C) for revolution failure (4470/5570): DC330 [093-022] (PL 3.3b)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The path from Toner Cartridge (C) to Developer (C) for toner blockage
Cause/Action • The Developer (C) for internal toner blockage
Check the following: • The Toner Cartridge (C) for internal toner blockage
If no problems are found, replace the following parts in sequence:
• The connection between the ATC Sensor (M) and the ATC PWB J125 for open circuit, short circuit,
and poor contact • ATC Sensor (C) (PL 5.2)
• ATC PWB (PL 5.2)
Ver.1.3 09/2012 CHAIN 92
2-143
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 92 2-144 Ver.1.3
• MD PWB (2270/3370) (PL 18.2a) Y N
• MD PWB (4470/5570) (PL 18.2b) Turn the power OFF and check the following:
• MCU PWB (2270/3370) (PL 18.2a) • The Drum (Y) for contamination
• MCU PWB (4470/5570) (PL 18.2b) • The LPH (Y) for contamination
• The 1st BTR (Y) for contamination
• The IBT Belt for contamination
092-668 ATC Average Fail [K] • The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (Y) for
BSD-ON:(2270/3370) CH9.21, (4470/5570) CH9.22 open circuits, short circuits, and poor contacts
(2270/3370)
The average measured value of ATC Sensor (K) is out of the range of appropriate values. (This is a
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (Y) for
hidden failure. Data is only recorded in history.)
open circuits, short circuits, and poor contacts
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. (4470/5570)
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (Y) for open
Cause/Action circuits, short circuits, and poor contacts
Check the following: If no problems are found, replace the following parts in sequence:
• Drum (Y) (PL 8.1)
• The connection between the ATC Sensor (K) and the ATC PWB J127 for open circuit, short circuit, • LPH Unit (Y) (PL 2.1)
and poor contact • HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
• The connection between the ATC PWB J633 and the MD PWB J528 for open circuit, short circuit, • HVPS (Deve) (4470/5570) (PL 5.3)
and poor contact
• HVPS (1st/2nd/DTC) (PL 6.2)
• The Toner Dispense Motor (K) for revolution failure: DC330 [093-016] (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a)
• The Drum/Deve Drive Motor (K) for revolution failure (2270/3370): DC330 [091-033] (PL 3.3a)
• MCU PWB (4470/5570) (PL 18.2b)
• The Drum/Deve Drive Motor (K) for revolution failure (4470/5570): DC330 [091-033] (PL 3.3b)
• The path from Toner Cartridge (K) to Developer (K) for toner blockage Go to the appropriate FIP
• The Developer (K) for internal toner blockage
• The Toner Cartridge (K) for internal toner blockage 092-671 ADC Patch Fail [M]
If no problems are found, replace the following parts in sequence: BSD-ON:CH9.27
• ATC Sensor (K) (PL 5.2) The ADC patch of M color is abnormally light. (This is a hidden failure. Data is only recorded in history.)
• ATC PWB (PL 5.2)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MD PWB (2270/3370) (PL 18.2a)
• MD PWB (4470/5570) (PL 18.2b) Procedure
• MCU PWB (2270/3370) (PL 18.2a) Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [M] has occurred.
• MCU PWB (4470/5570) (PL 18.2b) Has Fail 092-651 or 092-313 occurred?
Y N
Turn the power OFF and check the following:
092-670 ADC Patch Fail [Y] • The Drum (M) for contamination
BSD-ON:CH9.27 • The LPH (M) for contamination
• The 1st BTR (M) for contamination
The ADC patch of Y color is abnormally light. (This is a hidden failure. Data is only recorded in history.)
• The IBT Belt for contamination
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (M) for
open circuits, short circuits, and poor contacts
Procedure (2270/3370)
Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [Y] has occurred. • The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (M) for
Has Fail 092-651 or 092-312 occurred? open circuits, short circuits, and poor contacts
(4470/5570)
A
A A
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (M) for Go to the appropriate FIP
open circuits, short circuits, and poor contacts
If no problems are found, replace the following parts in sequence: 092-673 ADC Patch Fail [K]
• Drum (M) (PL 8.1)
BSD-ON:CH9.27
• LPH Unit (M) (PL 2.1)
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a) The ADC patch of K color is abnormally light. (This is a hidden failure. Data is only recorded in history.)
• HVPS (Deve) (4470/5570) (PL 5.3)
• HVPS (1st/2nd/DTC) (PL 6.2) NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• MCU PWB (2270/3370) (PL 18.2a) Procedure
• MCU PWB (4470/5570) (PL 18.2b) Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [K] has occurred.
Has Fail 092-651 or 092-315 occurred?
Go to the appropriate FIP Y N
Turn the power OFF and check the following:
092-672 ADC Patch Fail [C] • The Drum (K) for contamination
BSD-ON:CH9.27 • The LPH (K) for contamination
• The 1st BTR (K) for contamination
The ADC patch of C color is abnormally light. (This is a hidden failure. Data is only recorded in history.) • The IBT Belt for contamination
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (K) for
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. open circuits, short circuits, and poor contacts
Procedure (2270/3370)
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (K) for
Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [C] has occurred.
Has Fail 092-651 or 092-314 occurred? open circuits, short circuits, and poor contacts
Y N (4470/5570)
Turn the power OFF and check the following: • The connection and board springs between the HVPS (Deve) and the Magnet Roll (K) for open
• The Drum (C) for contamination circuits, short circuits, and poor contacts
• The LPH (C) for contamination If no problems are found, replace the following parts in sequence:
• The 1st BTR (C) for contamination • Drum (K) (PL 8.1)
• The IBT Belt for contamination • LPH Unit (K) (PL 2.1)
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (C) for • HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
open circuits, short circuits, and poor contacts • HVPS (Deve) (4470/5570) (PL 5.3)
(2270/3370) • HVPS (1st/2nd/DTC) (PL 6.2)
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (C) for • MCU PWB (2270/3370) (PL 18.2a)
open circuits, short circuits, and poor contacts • MCU PWB (4470/5570) (PL 18.2b)
(4470/5570)
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (C) for open Go to the appropriate FIP
circuits, short circuits, and poor contacts
If no problems are found, replace the following parts in sequence: 092-675 ADC Mini Setup Fail [Y]
• Drum (C) (PL 8.1)
BSD-ON:CH9.27
• LPH Unit (C) (PL 2.1)
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a) The difference in densities among the ADC patches of Y color is abnormal. (This is a hidden failure. Data
• HVPS (Deve) (4470/5570) (PL 5.3) is only recorded in history.)
• HVPS (1st/2nd/DTC) (PL 6.2)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
A
Ver.1.3 09/2012 CHAIN 92
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 92 2-146 Ver.1.3
A
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • The 1st BTR (M) for contamination
• The IBT Belt for contamination
Procedure
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (M) for
Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [Y] has occurred.
open circuits, short circuits, and poor contacts
Has Fail 092-651 or 092-312 occurred?
(2270/3370)
Y N
Turn the power OFF and check the following: • The connection and board springs between the HVPS (Deve/BCR) and the BCR (M) for open
circuits, short circuits, and poor contacts
• The Drum (Y) for contamination
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (M) for
• The 1st BTR (Y) for contamination
open circuits, short circuits, and poor contacts
• The IBT Belt for contamination
(4470/5570)
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (Y) for
• The connection and board springs between the HVPS (BCR) and the BCR (M) for open
open circuits, short circuits, and poor contacts circuits, short circuits, and poor contacts
(2270/3370) • The connection and board springs between the HVPS (Deve) and the Magnet Roll (M) for open
• The connection and board springs between the HVPS (Deve/BCR) and the BCR (Y) for open
circuits, short circuits, and poor contacts
circuits, short circuits, and poor contacts
If no problems are found, replace the following parts in sequence:
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (Y) for
• Drum (M) (PL 8.1)
open circuits, short circuits, and poor contacts
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
(4470/5570)
• The connection and board springs between the HVPS (BCR) and the BCR (Y) for open • HVPS (BCR) (4470/5570) (PL 18.6b)
circuits, short circuits, and poor contacts • HVPS (Deve) (4470/5570) (PL 5.3)
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (Y) for open • HVPS (1st/2nd/DTC) (PL 6.2)
circuits, short circuits, and poor contacts • MCU PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence: • MCU PWB (4470/5570) (PL 18.2b)
• Drum (Y) (PL 8.1)
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a) Go to the appropriate FIP
• HVPS (BCR) (4470/5570) (PL 18.6b)
• HVPS (Deve) (4470/5570) (PL 5.3) 092-677 ADC Mini Setup Fail [C]
• HVPS (1st/2nd/DTC) (PL 6.2) BSD-ON:CH9.27
• MCU PWB (2270/3370) (PL 18.2a)
The difference in densities among the ADC patches of C color is abnormal. (This is a hidden failure.
• MCU PWB (4470/5570) (PL 18.2b) Data is only recorded in history.)
Go to the appropriate FIP NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
092-676 ADC Mini Setup Fail [M] Procedure
BSD-ON:CH9.27 Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [C] has occurred.
Has Fail 092-651 or 092-314 occurred?
The difference in densities among the ADC patches of M color is abnormal. (This is a hidden failure. Y N
(Data is only recorded in history.) Turn the power OFF and check the following:
• The Drum (C) for contamination
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • The 1st BTR (C) for contamination
• The IBT Belt for contamination
Procedure
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (C) for
Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [M] has occurred.
open circuits, short circuits, and poor contacts
Has Fail 092-651 or 092-313 occurred?
(2270/3370)
Y N
Turn the power OFF and check the following: • The connection and board springs between the HVPS (Deve/BCR) and the BCR (C) for open
circuits, short circuits, and poor contacts
• The Drum (M) for contamination
A A
A A
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (C) for If no problems are found, replace the following parts in sequence:
open circuits, short circuits, and poor contacts • Drum (K) (PL 8.1)
(4470/5570) • HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
• The connection and board springs between the HVPS (BCR) and the BCR (C) for open • HVPS (BCR) (4470/5570) (PL 18.6b)
circuits, short circuits, and poor contacts
• HVPS (Deve) (4470/5570) (PL 5.3)
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (C) for open
• HVPS (1st/2nd/DTC) (PL 6.2)
circuits, short circuits, and poor contacts
• MCU PWB (2270/3370) (PL 18.2a)
If no problems are found, replace the following parts in sequence:
• Drum (C) (PL 8.1) • MCU PWB (4470/5570) (PL 18.2b)
• HVPS (Deve/BCR) (2270/3370) (PL 18.6a)
Go to the appropriate FIP
• HVPS (BCR) (4470/5570) (PL 18.6b)
• HVPS (Deve) (4470/5570) (PL 5.3)
• HVPS (1st/2nd/DTC) (PL 6.2)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Go to the appropriate FIP
092-678 ADC Mini Setup Fail [K]
BSD-ON:CH9.27
The difference in densities among the ADC patches of K color is abnormal. (This is a hidden failure.
Data is only recorded in history.)
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Procedure
Enter DC122 Fail History. Check whether ADC Sensor Fail or ATC Fail [K] has occurred.
Has Fail 092-651 or 092-315 occurred?
Y N
Turn the power OFF and check the following:
• The Drum (K) for contamination
• The 1st BTR (K) for contamination
• The IBT Belt for contamination
• The connection and board springs between the HVPS (1st/2nd/DTC) and the 1st BTR (K) for
open circuits, short circuits, and poor contacts
(2270/3370)
• The connection and board springs between the HVPS (Deve/BCR) and the BCR (K) for open
circuits, short circuits, and poor contacts
• The connection and board springs between the HVPS (Deve/BCR) and the Magnet Roll (K) for
open circuits, short circuits, and poor contacts
(4470/5570)
• The connection and board springs between the HVPS (BCR) and the BCR (K) for open
circuits, short circuits, and poor contacts
• The connection and board springs between the HVPS (Deve) and the Magnet Roll (K) for open
circuits, short circuits, and poor contacts
A
Ver.1.3 09/2012 CHAIN 92
2-147
AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 92 2-148 Ver.1.3
093-314 Y Disp Motor Fail • The MCU PWB for failure
– 2270/3370 (PL 18.2a)
BSD-ON: CH9.23
– 4470/5570 (PL 18.2b)
Regardless of low usage of toner from Y Toner Cartridge, it was detected to be empty.
NOTE: •If the Fail occurs when printing high density images, check whether the Developer Unit Rotating 093-316 C Disp Motor Fail
Shutter is completely open. If the Rotating Shutter is not completely open, it might cause the
BSD-ON: CH9.24
supplied toner to be insufficient, resulting in this Fail.
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Regardless of low usage of toner from C Toner Cartridge, it was detected to be empty.
Cause/Action
NOTE: •If the Fail occurs when printing high density images, check whether the Developer Unit Rotating
1. Turn the power OFF and ON.
Shutter is completely open. If the Rotating Shutter is not completely open, it might cause the
2. Replace the Toner Cartridge (Y) (PL 5.1). supplied toner to be insufficient, resulting in this Fail.
If the problem persists, check the following: • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The connectors of the MCU PWB P411 and the Toner CRUM Coupler (Y) J120 for damage,
foreign substances, bent connector pins, burns, and improper soldering on the PWB Cause/Action
• The connection between the MCU PWB J411 and the Toner CRUM Coupler (Y) J120 for 1. Turn the power OFF and ON.
open circuit, short circuit, and poor contact 2. Replace the Toner Cartridge (C) (PL 5.1).
• The Toner Dispense Motor (Y): DC330 [093-001] (PL 5.1) If the problem persists, check the following:
• The drive transmission path in the Dispense Assembly • The connectors of the MCU PWB P411 and the Toner CRUM Coupler (C) J122 for damage,
• The MCU PWB for failure foreign substances, bent connector pins, burns, and improper soldering on the PWB
– 2270/3370 (PL 18.2a) • The connection between the MCU PWB J411 and the Toner CRUM Coupler (C) J122 for
– 4470/5570 (PL 18.2b) open circuit, short circuit, and poor contact
• The Toner Dispense Motor (C): DC330 [093-011] (PL 5.1)
• The drive transmission path in the Dispense Assembly
093-315 M Disp Motor Fail • The MCU PWB for failure
BSD-ON: CH9.23 – 2270/3370 (PL 18.2a)
– 4470/5570 (PL 18.2b)
Regardless of low usage of toner from M Toner Cartridge, it was detected to be empty.
NOTE: •If the Fail occurs when printing high density images, check whether the Developer Unit Rotating 093-317 K Disp Motor Fail
Shutter is completely open. If the Rotating Shutter is not completely open, it might cause the
supplied toner to be insufficient, resulting in this Fail. BSD-ON: CH9.24
• When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Regardless of low usage of toner from K Toner Cartridge, it was detected to be empty.
Cause/Action
NOTE: •If the Fail occurs when printing high density images, check whether the Developer Unit Rotating
1. Turn the power OFF and ON.
Shutter is completely open. If the Rotating Shutter is not completely open, it might cause the
2. Replace the Toner Cartridge (M) (PL 5.1). supplied toner to be insufficient, resulting in this Fail.
If the problem persists, check the following: • When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The connectors of the MCU PWB P411 and the Toner CRUM Coupler (M) J121 for damage,
foreign substances, bent connector pins, burns, and improper soldering on the PWB Cause/Action
• The connection between the MCU PWB J411 and the Toner CRUM Coupler (M) J121 for 1. Turn the power OFF and ON.
open circuit, short circuit, and poor contact 2. Replace the Toner Cartridge (K) (PL 5.1).
• The Toner Dispense Motor (M): DC330 [093-006] (PL 5.1) If the problem persists, check the following:
• The drive transmission path in the Dispense Assembly
Ver.1.3 09/2012 CHAIN 93
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 93 2-150 Ver.1.3
A
• The connectors of the MCU PWB P411 and the Toner CRUM Coupler (K) J123 for damage, Press the Stop button and turn the power OFF. Check the connection between the Deve Drive Motor
foreign substances, bent connector pins, burns, and improper soldering on the PWB (Y, M, C) J252-8 and the MD PWB J527-B9 for open circuit, short circuit, and poor contact.
• The connection between the MCU PWB J411 and the Toner CRUM Coupler (K) J123 for If no problems are found, replace the following parts in sequence:
open circuit, short circuit, and poor contact • MD PWB (PL 18.2b)
• The Toner Dispense Motor (K): DC330 [093-016] (PL 5.1) • MCU PWB (PL 18.2b)
• The drive transmission path in the Dispense Assembly
• The MCU PWB for failure 093-400 K Toner Cartridge Near Empty
– 2270/3370 (PL 18.2a) BSD-ON: CH9.24
– 4470/5570 (PL 18.2b)
It was detected that the replacement timing for Toner Cartridge (K) is closer than Pre Near.
Cause/Action
093-324 (4470/5570) Deve Y, M, C Motor Fail
The Toner Cartridge (K) needs to be replaced soon. Replace the Toner Cartridge (K) (PL 5.1) as
BSD-ON: CH9.3 required.
The Deve Motor (Y, M, C) revolution failure was detected.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
093-406 K Toner Cartridge Pre Near Empty
Procedure BSD-ON: CH9.24
Turn the power OFF and remove the Front Cover. Remove the Drum (Y, M, C) and the Developer (Y, M,
C) and cheat the Front Cover Interlock Switch. It was detected that the Toner Cartridge (K) needed to be replaced soon.
Turn the power ON and enter the Diag mode. Turn ON DC330 [093-022] (Deve Drive Motor Y, M, C).
Does the Deve Drive Motor (Y, M, C) rotate? Cause/Action
Y N
The Toner Cartridge (K) needs to be replaced soon. Replace the Toner Cartridge (K) (PL 5.1) as
Turn the power OFF and remove the Rear Upper Cover. Turn the power ON. required.
Is the voltage between the MD PWB J526-7 (+) and the GND (-) +24VDC?
Y N
Go to 2.2.2.4 (4470/5570) +24VDC Power FIP.
Is the voltage between the MD PWB J527-B16 (+) and the GND (-) +5VDC? 093-407 Y Toner Cartridge Pre Near Empty
Y N BSD-ON: CH9.23
Go to 2.2.2.3 +5VDC Power FIP.
It was detected that the Toner Cartridge (Y) needed to be replaced soon.
Turn the power OFF and check the connections between the MD PWB J526 and the Deve Drive
Motor (Y, M, C) J251, as well as between the MD PWB J527 and the Deve Drive Motor (Y, M, C) Cause/Action
J252 for open circuits, short circuits, and poor contacts.
The Toner Cartridge (Y) needs to be replaced soon. Replace the Toner Cartridge (Y) (PL 5.1) as
If no problems are found, replace the following parts in sequence:
required.
• Deve Drive Motor (Y, M, C) (PL 3.3b)
• MD PWB (PL 18.2b)
• MCU PWB (PL 18.2b)
093-408 M Toner Cartridge Pre Near Empty
Press the Stop button and turn the power OFF. Install the Drum (Y, M, C), the Developer (Y, M, C), and
BSD-ON: CH9.23
the Front Cover.
Turn the power ON and enter the Diag mode. Turn ON DC330 [093-022] (Deve Drive Motor Y, M, C).
It was detected that the Toner Cartridge (M) needed to be replaced soon.
Does the Deve Drive Motor (Y, M, C) rotate?
Y N
Check the Developer (Y, M, C) for loading. Cause/Action
The Toner Cartridge (M) needs to be replaced soon. Replace the Toner Cartridge (M) (PL 5.1) as
required.
A
093-426 TONER K CRUM Trouble Info
BSD-ON:CH9.24
093-409 C Toner Cartridge Pre Near Empty
BSD-ON: CH9.24 [Detection Conditions]
• 093-924 : TONER K CRUM Comm Fail
It was detected that the Toner Cartridge (C) needed to be replaced soon.
• 093-925 : TONER K CRUM Data Broken
Cause/Action • 093-926 : TONER K CRUM Data Mismatch
One of these occurred.
The Toner Cartridge (C) needs to be replaced soon. Replace the Toner Cartridge (C) (PL 5.1) as
required.
[Corrective Actions]
• Remove and install (reinsert) the Toner Cartridge.
• Replace the Toner Cartridge.
093-423 Y Toner Cartridge Near Empty 093-427 TONER Y CRUM Trouble Info
BSD-ON: CH9.23
BSD-ON:CH9.23
It was detected that the replacement timing for Toner Cartridge (Y) is closer than Pre Near.
[Detection Conditions]
Cause/Action • 093-943 : TONER Y CRUM Comm Fail
The Toner Cartridge (Y) needs to be replaced soon. Replace the Toner Cartridge (Y) (PL 5.1) as • 093-950 : TONER Y CRUM Data Broken
required. • 093-960 : TONER Y CRUM Data Mismatch
One of these occurred.
[Corrective Actions]
093-424 M Toner Cartridge Near Empty • Remove and install (reinsert) the Toner Cartridge.
BSD-ON: CH9.23 • Replace the Toner Cartridge.
It was detected that the replacement timing for Toner Cartridge (M) is closer than Pre Near.
093-428 TONER M CRUM Trouble Info
BSD-ON:CH9.23
Cause/Action
The Toner Cartridge (M) needs to be replaced soon. Replace the Toner Cartridge (M) (PL 5.1) as
[Detection Conditions]
required. • 093-941 : TONER M CRUM Comm Fail
• 093-951 : TONER M CRUM Data Broken
• 093-961 : TONER M CRUM Data Mismatch
One of these occurred.
093-425 C Toner Cartridge Near Empty
BSD-ON: CH9.24 [Corrective Actions]
• Remove and install (reinsert) the Toner Cartridge.
It was detected that the replacement timing for Toner Cartridge (C) is closer than Pre Near. • Replace the Toner Cartridge.
Cause/Action 093-429 TONER C CRUM Trouble Info
The Toner Cartridge (C) needs to be replaced soon. Replace the Toner Cartridge (C) (PL 5.1) as BSD-ON:CH9.24
required.
[Detection Conditions]
• 093-942 : TONER C CRUM Comm Fail
Ver.1.3 09/2012 CHAIN 93
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 93 2-152 Ver.1.3
• 093-952 : TONER C CRUM Data Broken NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• 093-962 : TONER C CRUM Data Mismatch
Cause/Action
One of these occurred.
1. Turn the power OFF and ON.
[Corrective Actions] 2. Check the connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (K)
J123 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner Cartridge
• Remove and install (reinsert) the Toner Cartridge.
(K) and check for improper installation.
• Replace the Toner Cartridge.
If no problems are found, replace the following parts in sequence:
093-912 K Toner Cartridge Empty • Toner Cartridge (K) (PL 5.1)
BSD-ON: CH9.24 • Toner CRUM Coupler Assembly (K) (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a)
The K Toner Cartridge Empty state was detected.
• MCU PWB (4470/5570) (PL 18.2b)
Cause/Action
Replace the Toner Cartridge (K) (PL 5.1). No special action necessary. 093-925 Toner K CRUM Data Broken Fail
BSD-ON: CH9.24
The system detected that the data written to the Toner CRUM (K) and the data read from the Toner
093-916 Toner K CRUM Not In Position CRUM (K) do not match.
BSD-ON: CH9.24
Cause/Action
The Toner CRUM (K) is not in the proper position. Remove and reinstall the Toner Cartridge (K) and check for improper installation. If no problems are
found, replace the Toner Cartridge (K) (PL 5.1).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Remove and reinstall the Toner Cartridge (K). 093-926 Toner K CRUM Data Mismatch Fail
2. Polish the connection terminals between the Toner Cartridge (K) CRUM PWB and the Toner CRUM BSD-ON: CH9.24
Coupler Assembly (K) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3. Check the following: Incorrect authentication area data was detected in Toner CRUM (K).
• The connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (K)
J123 for open circuit, short circuit, and poor contact Cause/Action
• The connection terminals between the Toner Cartridge (K) CRUM PWB and the Toner CRUM Remove and reinstall the Toner Cartridge (K) and check for improper installation. If no problems are
Coupler Assembly (K) CRUM for damage and foreign substances found, replace the Toner Cartridge (K) (PL 5.1).
• The Toner Cartridge (K) for improper installation
If no problems are found, replace the following parts in sequence:
• Toner Cartridge (K) (PL 5.1)
• Toner CRUM Coupler Assembly (K) (PL 5.1)
093-941 Toner M CRUM Communication Fail
BSD-ON: CH9.23
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Communication failure with Toner CRUM (M) was detected.
093-924 Toner K CRUM Communication Fail NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
BSD-ON: CH9.24 Cause/Action
1. Turn the power OFF and ON.
Communication failure with Toner CRUM (K) was detected.
2. Check the connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (M)
J121 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner Cartridge
(M) and check for improper installation.
093-950 Toner Y CRUM Data Broken Fail
If no problems are found, replace the following parts in sequence: BSD-ON: CH9.23
• Toner Cartridge (M) (PL 5.1)
The system detected that the data written to the Toner CRUM (Y) and the data read from the Toner
• Toner CRUM Coupler Assembly (M) (PL 5.1) CRUM (Y) do not match.
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b) Cause/Action
Remove and reinstall the Toner Cartridge (Y) and check for improper installation. If no problems are
found, replace the Toner Cartridge (Y) (PL 5.1).
093-942 Toner C CRUM Communication Fail
BSD-ON: CH9.24
Communication failure with Toner CRUM (C) was detected.
093-951 Toner M CRUM Data Broken Fail
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. BSD-ON: CH9.23
Cause/Action The system detected that the data written to the Toner CRUM (M) and the data read from the Toner
1. Turn the power OFF and ON. CRUM (M) do not match.
2. Check the connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (C)
J122 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner Cartridge Cause/Action
(C) and check for improper installation. Remove and reinstall the Toner Cartridge (M) and check for improper installation. If no problems are
If no problems are found, replace the following parts in sequence: found, replace the Toner Cartridge (M) (PL 5.1).
• Toner Cartridge (C) (PL 5.1)
• Toner CRUM Coupler Assembly (C) (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a)
093-952 Toner C CRUM Data Broken Fail
• MCU PWB (4470/5570) (PL 18.2b)
BSD-ON: CH9.24
093-943 Toner Y CRUM Communication Fail The system detected that the data written to the Toner CRUM (C) and the data read from the Toner
CRUM (C) do not match.
BSD-ON:CH9.23
Communication failure with Toner CRUM (Y) was detected. Cause/Action
Remove and reinstall the Toner Cartridge (C) and check for improper installation. If no problems are
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. found, replace the Toner Cartridge (C) (PL 5.1).
Cause/Action
1. Turn the power OFF and ON.
2. Check the connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (Y) 093-960 Toner Y CRUM Data Mismatch Fail
J120 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner Cartridge
BSD-ON: CH9.23
(Y) and check for improper installation.
If no problems are found, replace the following parts in sequence: Incorrect authentication area data was detected in Toner CRUM (Y).
• Toner Cartridge (Y) (PL 5.1)
• Toner CRUM Coupler Assembly (Y) (PL 5.1) Cause/Action
• MCU PWB (2270/3370) (PL 18.2a) Remove and reinstall the Toner Cartridge (Y) and check for improper installation. If no problems are
• MCU PWB (4470/5570) (PL 18.2b) found, replace the Toner Cartridge (Y) (PL 5.1).
Ver.1.3 09/2012 CHAIN 93
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 93 2-154 Ver.1.3
093-971 Toner M CRUM Not In Position
093-961 Toner M CRUM Data Mismatch Fail BSD-ON: CH9.23
BSD-ON: CH9.23
The Toner CRUM (M) is not in the proper position.
Incorrect authentication area data was detected in Toner CRUM (M).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Remove and reinstall the Toner Cartridge (M) and check for improper installation. If no problems are
Cause/Action
found, replace the Toner Cartridge (M) (PL 5.1). 1. Remove and reinstall the Toner Cartridge (M).
2. Polish the connection terminals between the Toner Cartridge (M) CRUM PWB and the Toner CRUM
Coupler Assembly (M) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
3. Check the following:
093-962 Toner C CRUM Data Mismatch Fail • The connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (M)
BSD-ON: CH9.24 J121 for open circuit, short circuit, and poor contact
• The connection terminals between the Toner Cartridge (M) CRUM PWB and the Toner CRUM
Incorrect authentication area data was detected in Toner CRUM (C). Coupler Assembly (M) CRUM for damage and foreign substances
• The Toner Cartridge (M) for improper installation
Cause/Action If no problems are found, replace the following parts in sequence:
Remove and reinstall the Toner Cartridge (C) and check for improper installation. If no problems are • Toner Cartridge (M) (PL 5.1)
found, replace the Toner Cartridge (C) (PL 5.1).
• Toner CRUM Coupler Assembly (M) (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
093-970 Toner Y CRUM Not In Position
BSD-ON: CH9.23 093-972 Toner C CRUM Not In Position
BSD-ON:CH9.24
The Toner CRUM (Y) is not in the proper position.
The Toner CRUM (C) is not in the proper position.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
1. Remove and reinstall the Toner Cartridge (Y). Cause/Action
2. Polish the connection terminals between the Toner Cartridge (Y) CRUM PWB and the Toner CRUM 1. Remove and reinstall the Toner Cartridge (C).
Coupler Assembly (Y) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.) 2. Polish the connection terminals between the Toner Cartridge (C) CRUM PWB and the Toner CRUM
3. Check the following: Coupler Assembly (C) CRUM with dry cloth. (When cleaning, do not use Drum cleaner, etc.)
• The connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (Y) 3. Check the following:
J120 for open circuit, short circuit, and poor contact • The connection between the MCU PWB J411 and the Toner CRUM Coupler Assembly (C)
• The connection terminals between the Toner Cartridge (Y) CRUM PWB and the Toner CRUM J122 for open circuit, short circuit, and poor contact
Coupler Assembly (Y) CRUM for damage and foreign substances • The connection terminals between the Toner Cartridge (C) CRUM PWB and the Toner CRUM
• The Toner Cartridge (Y) for improper installation Coupler Assembly (C) CRUM for damage and foreign substances
If no problems are found, replace the following parts in sequence: • The Toner Cartridge (C) for improper installation
• Toner Cartridge (Y) (PL 5.1) If no problems are found, replace the following parts in sequence:
• Toner CRUM Coupler Assembly (Y) (PL 5.1) • Toner Cartridge (C) (PL 5.1)
• MCU PWB (2270/3370) (PL 18.2a) • Toner CRUM Coupler Assembly (C) (PL 5.1)
• MCU PWB (4470/5570) (PL 18.2b) • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
Ver.1.3 09/2012 CHAIN 93
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 93 2-156 Ver.1.3
A
094-300 IBT Front Cover Open Press the Stop button and turn the power OFF.
Replace the MCU PWB.
BSD-ON:CH1.10 • MCU PWB (2270/3370) (PL 18.2a)
• MCU PWB (4470/5570) (PL 18.2b)
The Front Cover Open was detected by the IBT Front Cover Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. 094-323 2nd BTR Contact/Retract Fail
Cause/Action BSD-ON:CH9.34
Check the following:
After the 2nd BTR Contact/Retract operation has started, it does not complete within the specified time.
• The Front Cover for damage or mismatch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The IBT Front Cover Switch for failure: DC330 [077-307] (PL 18.5)
• The connection between the IBT Front Cover Switch J272 and the MCU PWB J416 for open Procedure
circuit, short circuit, and poor contact Turn the power ON and enter the Diag mode. Turn ON DC330 [094-201]. Move the Shielding Board of
If no problems are found, replace the MCU PWB. the 2nd BTR Contact Retract Sensor manually to block/clear the light path to the 2nd BTR Contact
Retract Sensor. Does the display change between High/Low?
• MCU PWB (2270/3370) (PL 18.2a) Y N
Use "2.2.3.2 Permeable Sensor Failure FIP" to fix the 2nd BTR Contact Retract Sensor.
• MCU PWB (4470/5570) (PL 18.2b)
Press the Stop button. Turn ON DC330 [094-003] (Contact) and DC330[094-004] (Retract) alternately.
Does it contact/retract?
094-320 1st BTR Contact/Retract Fail Y N
BSD-ON:CH9.29 Remove the IBT and check the following:
• The 2nd BTR Contact Retract Gear for wear, damage, and revolution failure
After the 1st BTR Contact/Retract operation has started, it does not complete within the specified time. • The 2nd BTR Contact Retract Motor for improper installation
• The 2nd BTR Contact Retract Sensor for improper installation
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. • The connection between the 2nd BTR Contact Retract Motor J280 and the MD PWB J523 for
Procedure open circuit, short circuit, and poor contact
If no problems are found, replace the 2nd BTR Contact Retract Motor (PL 14.4).
Remove the 1st BTR Contact Retract Sensor Bracket. Turn the power ON and enter the Diag mode.
Turn ON DC330 [094-200]. Use a sheet of paper, etc. to block/clear the light path to the 1st BTR Contact
Press the Stop button and turn the power OFF.
Retract Sensor.
Replace the following parts in sequence:
Does the display change between High/Low?
Y N • MD PWB (2270/3370) (PL 18.2a)
Use "2.2.3.2 Permeable Sensor Failure FIP" to fix the 1st BTR Contact Retract Sensor. • MD PWB (4470/5570) (PL 18.2b)
• MCU PWB (2270/3370) (PL 18.2a)
Press the Stop button and turn the power OFF. Install the 1st BTR Contact Retract Sensor Bracket. • MCU PWB (4470/5570) (PL 18.2b)
Turn the power ON and enter the Diag mode. Turn ON DC330 [094-012] (Contact) and DC330 [094-013]
(Retract) alternately. Does it contact/retract?
Y N 094-417 IBT Unit Near End Warning
Remove the IBT and check the following: BSD-ON:-
• The IBT Belt Unit for mechanical loading or damage
• The 1st BTR Contact Retract Gear for wear, damage, and operation failure The IBT Belt Unit needs to be replaced soon.
• The 1st BTR Contact Retract Clutch for improper installation
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
• The 1st BTR Contact Retract Sensor for improper installation
• The connection between the 1st BTR Contact Retract Clutch J250 and the MCU PWB J417 Cause/Action
for open circuit, short circuit, and poor contact Replace the IBT Belt Unit and clear DC135 [954-820] (IBT Unit).
If no problems are found, replace the 1st BTR Contact Retract Clutch (PL 3.2).
A
Ver.1.3 09/2012 CHAIN 94
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
CHAIN 94 2-158 Ver.1.3
094-422 2nd BTR Unit End Warning
BSD-ON:-
094-418 IBT CLN Unit Near End Warning
BSD-ON:- The 2nd BTR must be replaced.
The IBT Cleaner needs to be replaced soon. NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Cause/Action
Replace the 2nd BTR and clear DC135[954-821] (2nd BTR Unit).
Cause/Action
Replace the IBT Cleaner and clear DC135 [954-822] (IBT CLN Unit).
094-419 2nd BTR Unit Near End Warning
BSD-ON:-
The 2nd BTR needs to be replaced soon.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Replace the 2nd BTR and clear DC135[954-821] (2nd BTR Unit).
094-420 IBT Unit End Warning
BSD-ON:-
The IBT Belt Unit must be replaced.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Replace the IBT Belt Unit and clear DC135 [954-820] (IBT Unit).
094-421 IBT CLN Unit End Warning
BSD-ON:-
The IBT Cleaner must be replaced.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Cause/Action
Replace the IBT Cleaner and clear DC135 [954-822] (IBT CLN Unit).
2.2.2.1 AC Power FIP NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Procedure
Turn the power ON (turn ON the Main Power Switch then turn ON the Power Switch).
Procedure Are the voltages between the Main LVPS J501-1/2/3 (+) and the GND (-) +5V?
Has the GFI Breaker become "Reset"? Y N
Y N Is the voltage between the Main LVPS J4-1 and J4-3 100VAC?
Set the GFI Breaker from "Tripped" to "Reset". If the breaker is becomes "Tripped", check the AC Y N
circuit for a short circuit. Go to "2.2.2.1 AC Power FIP".
Is the voltage between the GFI Breaker J10 and J11 100VAC? Turn the power OFF and disconnect the Main LVPS J501 and J502. Turn ON the machine 15sec
Y N later. Are the voltages between the Main LVPS J501-1/2/3 (+) and the GND (-) +5V?
Unplug the Power Cord from the outlet. Is 100VAC measured at the outlet? Y N
Y N Replace the Main LVPS (PL 18.5).
Check the customer's Breaker
Check the +5VDC circuit for a short circuit in the Frame by referring to Chapter 7 Wiring Data.
Check the Power Cord for open circuit and poor contact. If no problems are found, replace the GFI
(PL 18.4). Is the voltage between the Main LVPS J502-1 (+) and the GND (-) +5VDC?
Y N
Turn the main power ON (turn ON the Main Power Switch). Is the voltage between the Main LVPS J4- Replace the Main LVPS (PL 18.5).
1 and J4-3 100VAC?
Y N Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7
Is the voltage between the Main Power Switch J12 and J15 100VAC? Wiring Data.
Y N
Is the voltage between the Main Power Switch J13 and J14 100VAC? 2.2.2.3 +5VDC Power FIP
Y N
Unplug the Power Cord and disconnect J4 on the Main LVPS. Check the following NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
circuits for open circuits and poor contacts.
• Between Main Power Switch J13 and Main LVPS J4-4 Procedure
• Between Main Power Switch J14 and Main LVPS J4-6 Turn the power ON (turn ON the Main Power Switch then turn ON the Power Switch).
Are the voltages between the Main LVPS J501-4/5 (+) and the GND (-) +5V?
If no problems are found, replace the Main LVPS (PL 18.5).
Y N
Replace the Main Power Switch (PL 18.5). Is the voltage between the Main LVPS J4-1 and J4-3 100VAC?
Y N
Go to "2.2.2.1 AC Power FIP".
Unplug the Power Cord and disconnect J4 on the Main LVPS. Check the following circuits for open
circuits and poor contacts.
Turn the power OFF and disconnect the Main LVPS J501 and J510. Turn ON the machine 15sec
• Between Main Power Switch J12 and Main LVPS J4-1
later. Are the voltages between the Main LVPS J501-4/5 (+) and the GND (-) +5V?
• Between Main Power Switch J15 and Main LVPS J4-3
Y N
Replace the Main LVPS (PL 18.5).
Check the AC circuit to each component by referring to Chapter 7 Wiring Data.
Check the +5VDC circuit for a short circuit in the Frame by referring to Chapter 7 Wiring Data.
Are the voltages between the Main LVPS J510-1/2 (+) and the GND (-) +5V?
Y N
2.2.2.2 STBY+5VDC Power FIP Replace the Main LVPS (PL 18.5).
Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7
Wiring Data.
Ver.1.3 09/2012 2.2.2 Other FIP
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
2.2.2 Other FIP 2-160 Ver.1.3
A
2.2.2.4 (2270/3370) +24VDC Power FIP Y N
Replace the Main LVPS (PL 18.5).
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.
Is the voltage between the Sub LVPS J504-3 (+) and the GND (-) +24VDC?
Procedure Y N
Turn the power ON (turn ON the Main Power Switch then turn ON the Power Switch). Turn the power OFF and unplug the Power Cord from the outlet. Disconnect J6 on the Main
Is the voltage between the Main LVPS J501-6 (+) and the GND (-) +24VDC? LVPS to check the following connections for open circuits and poor contacts.
Y N • Between the Main LVPS J6-2 and the Sub LVPS J8-2
Is the voltage between the Main LVPS J4-1 and J4-3 100VAC? • Between the Main LVPS J6-4 and the Sub LVPS J8-1
Y N
If no problems are found, replace the Sub LVPS (PL 18.3).
Go to "2.2.2.1 AC Power FIP".
Check the +24VDC circuit for a short circuit in the Frame by referring to Chapter 7 Wiring Data.
Turn the power OFF and disconnect the Main LVPS J501, J502, and J510. Turn ON the machine
15sec later. Is the voltage between the Main LVPS J501-6 (+) and the GND (-) +24VDC?
Is the voltage between the Main LVPS J501-6 (+) and the GND (-) +24VDC?
Y N Y N
Replace the Main LVPS (PL 18.5).
Replace the Main LVPS (PL 18.5).
Check the +24VDC circuit for a short circuit in the Frame by referring to Chapter 7 Wiring Data. Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7
Wiring Data.
Is the voltage between the Main LVPS J502-2 (+) and the GND (-) +24VDC?
Y N
Replace the Main LVPS (PL 18.5). 2.2.2.5 Image Log Failure FIP
CAUTION
Is the voltage between the Main LVPS J510-3 (+) and the GND (-) +24VDC? In devices that use the image log control feature, there is a high probability that the "Service
Y N Representative Restricted Operation" is set to "Enabled". In this case, the operation check cannot be
Replace the Main LVPS (PL 18.5). performed when a System Administrator is not present. Therefore, it is necessary to request before the
visit that a System Administrator (one with the System Administrator Passcode) to be present. The
Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7 support range includes the DMP device and the options connected to the device. The limit for failure
Wiring Data. identification is up to the Ethernet connector of the DMP device, not including the Ethernet Cable.
Procedure
2.2.2.4 (4470/5570) +24VDC Power FIP Is "Image Log Control" displayed under [System Settings] > [Common Settings]?
NOTE: When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch. Y N
Check that this is the target device.
Procedure Check whether the SWKEY option has been set. To check if a SWKEY was issued, go to
Turn the power ON (turn ON the Main Power Switch then turn ON the Power Switch). https://swkey.fujixerox.co.jp/swkey/SWHttpServletM.
Is the voltage between the Main LVPS J510-3 (+) and the GND (-), as well as between the Sub
LVPS J504-3 (+) and the GND (-) +24VDC? Check whether the Image Extension Kit, HDD, and Extension System Memory are installed.
Y N Are the Image Extension Kit, HDD, and Extension System Memory installed?
Is the voltage between the Main LVPS J4-1 and J4-3 100VAC? Y N
Y N Install the parts that are not installed.
Go to "2.2.2.1 AC Power FIP".
Are the Image Extension Kit, HDD, and Extension System Memory normal, with no error?
Is the voltage between the Main LVPS J6-2 and J6-4 100VAC? Y N
Y N Replace the faulty parts.
Replace the Main LVPS (PL 18.5).
Is the SOAP protocol enabled?
Turn the power OFF and disconnect the Main LVPS J501, J510, and the Sub LVPS J504. Turn Y N
ON the machine 15sec later. Is the voltage between the Main LVPS J510-3 (+) and the GND (-) Enable the SOAP protocol.
+24VDC?
Was the HDD initialized or replaced in a previous procedure?
A
Y N
Is the Image Log Server to which the device is connected to operating?
Y N
Ask the customer to restore the connection.
Is the network normal?
Y N
Ask the customer to restore the network.
Select System Settings > Common Service Settings > Image Log Control > Image Log Transfer to
set the items as follows and then restart the machine.
• Image Log Transfer: "Enabled"
• Assurance Level: "Low"
When the Assurance Level is set to "High", it is not possible to identify the problem. Therefore, it has
to be temporarily set to "Low".
CAUTION
Inform the System Administrator (the customer) that when the Image Log Transfer Assurance Level
is changed from "High" to "Low", it is possible that the Image Logs that are stored in the machine do
not get sent to the Image Log Server and get deleted instead. After performing this operation,
always return the Image Log to its original settings and restart the machine.
Is the scanner (Scan to PC) operation normal?
Y N
Resolve the scanner (Scan to PC) problems.
Register a Job Flow using EasyAdmin. Does it execute correctly?
Y N
Resolve the job flow problem.
Check the above two points. If they are normal, the DMP device is considered to be normal.
Request for support from the SE department that developed the image log system.
If the image log control settings was changed, return them to their original states.
When setting the Image Log Transfer to "Enabled" (at System Settings > Common Service Settings>
Image Log Control >Image Log Transfer), the UI panel might display the message "Unable to transfer
image log. File transfer settings have not been configured.". This indicates that the Image Log transfer
(Job Flow) that was registered has disappeared from the Image Log Server. Request the SE to perform
re-registration.
Ver.1.3 09/2012 2.2.2 Other FIP
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Troubleshooting AP/DC-IV C5570G
09/2012
2.2.2 Other FIP 2-162 Ver.1.3
2.2.3.1 Reflective Sensor Failure FIP 2.2.3.2 Permeable Sensor Failure FIP
Procedure Procedure
Figure 1 2001 Figure 1 2002
Enter DC330[XXXX-XXX]. Block the sensor with a sheet of blank paper. Is [LOW] displayed? Enter DC330[XXX-XXX]. Block the sensor. Is [HIGH] displayed?
Y N Y N
Is +5VDC measured between the sensor pin-2 (+) and the GND (-)? Disconnect the sensor connector. Does the display change to [HIGH]?
Y N Y N
Check the connection between the sensor pin-2 and the PWB pin-8 for an open circuit and Check the connection between the sensor pin-2 and the PWB pin-8 for a short circuit. If no
poor contact. problem is found, replace the PWB.
If no problem is found, replace the PWB.
Replace the sensor.
Is +5VDC measured between the sensor pin-1 (+) and pin-3 (-)?
Y N Remove any obstruction on the sensor light path. Does the display change to [LOW]?
Is +5VDC measured between the PWB pin-4 (+) and pin-5 (-)? Y N
Y N Is +5VDC measured between the sensor pin-2 (+) and the GND (-)?
Replace the PWB. Y N
Check the connection between the sensor pin-2 and the PWB pin-8 for an open circuit and
Check the connection between the PWB pin-4 and the sensor pin-1, as well as between the poor contact.
PWB pin-5 and the sensor pin-3 for open circuits and poor contacts. If no problem is found, replace the PWB.
Check the sensor for contamination and improper installation. Is +5VDC measured between the sensor pin-1 (+) and pin-3 (-)?
If no problems are found, replace the sensor. Y N
Check the connection between the PWB pin-4 and the sensor pin-1, as well as between the
Remove the sheet of paper blocking the sensor. Is [HIGH] displayed? PWB pin-5 and the sensor pin-3 for open circuits and poor contacts.
Y N If no problem is found, replace the PWB.
Disconnect the sensor connector. Does the display change to [HIGH]?
Y N Check the sensor for contamination.
Check the connection between the sensor pin-2 and the PWB pin-8 for a short circuit. If no problems are found, replace the sensor.
If no problem is found, replace the PWB.
Check the sensor for improper installation and the Actuator for bending or failure.
Check the sensor for improper installation and incident light diffraction. If no problems are found, If no problems are found, replace the sensor.
replace the sensor. 2.2.3.3 Switch (Normal/Open) Failure FIP
Check the installation of the sensor. If no problems are found, replace the sensor.
Ver.1.3 09/2012 2.2.3 Generic FIP
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AP/DC-IV C5570G
Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
2.2.3 Generic FIP 2-164 Ver.1.3
Procedure Procedure
Figure 1 2003 Figure 1 2004
Enter DC330[XXX-XXX]. Turn the switch ON. Is [LOW] displayed? NOTE: Before performing this FIP, ensure that there is no (mechanical) operation failure with the
Y N solenoid and the clutch.
Is +5VDC measured between the switch pin-2 (+) and the GND (-) ?
Enter DC330[XXX-XXX] and turn it ON. Is +24VDC measured between the PWB pin-3 (+) and the
Y N
GND (-)?
Check the connection between the switch pin-2 and the PWB pin-3 for an open circuit and poor
contact. Y N
Is +24VDC measured between the solenoid/clutch pin-2 (+) and the GND (-) ?
If no problem is found, replace the PWB.
Y N
Is +5VDC measured between the switch pin-1 (+) and the GND (-) ? Is +24VDC measured between the solenoid/clutch pin-1 (+) and the GND (-) ?
Y N
Y N
Check the connection between the PWB pin-4 and the solenoid/clutch pin-1 for an open
Replace the switch.
circuit and poor contact.
If no problem is found, replace the PWB.
Check the connection between the switch pin-1 and the PWB pin-4 for an open circuit and poor
contact.
If no problem is found, replace the PWB. Replace the solenoid/clutch.
Check the connection between the PWB pin-3 and the solenoid/clutch pin-2 for an open circuit and
Turn the switch OFF. Is [HIGH] displayed?
Y N poor contact.
Disconnect the switch connector. Is [HIGH] displayed?
Replace the PWB.
Y N
Check the connection between the switch pin-2 and the PWB pin-3 for a short circuit. 2.2.3.5 Solenoid/Clutch Left Energized Failure FIP
If no problem is found, replace the PWB. Procedure
Replace the switch. Turn OFF the power.
Disconnect the PWB connector. Is the resistance between the connector pin-3 and the frame
10Ohm or less?
Check the installation of the switch.
If no problems are found, replace the switch. Y N
Replace the PWB.
2.2.3.4 Solenoid/Clutch Not Energized Failure FIP
Check the connection between the connector pin-3 and the solenoid/clutch pin-2 for a short circuit.
If no problems are found, replace the solenoid/clutch.
2.2.3.6 Motor Does Not Rotate Failure FIP
Procedure Procedure
Figure 1 2004
Figure 1 2005
NOTE: Before performing this FIP, ensure that there is no (mechanical) operation failure with the
NOTE: Before performing this FIP, ensure that the motor is not locked or loaded.
solenoid.
Enter DC330[XXX-XXX] and turn it ON.
Is +24VDC measured between the NIP/RELEASE SOLENOID pin-1 (+) and the GND (-)?
Is +24VDC measured between the PWB pin-3 (+) and the GND (-) ?
Y N
Y N
Is +24VDC measured between the PWB pin-5 (+) and the GND (-)?
Is +24VDC measured between the motor pin-2 (+) and the GND (-) ?
Y N
Y N
Check the +24VDC inputs of the PWB. If no problem is found, replace the PWB.
Is +24VDC measured between the motor pin-1 (+) and the GND (-) ?
Y N
Check the connection between the PWB pin-5 and the NIP/RELEASE SOLENOID pin-1 for an open
Is +24VDC measured between the PWB pin-4 (+) and the GND (-) ?
circuit and poor contact.
Y N
Replace the PWB.
Use the following FIP when there is a problem with the NIP.
Enter DC330[XXX-XXX] and turn the SOL NIP ON. Is +24VDC measured between the PWB pin-4 (+)
Check the connection between the PWB pin-4 and the motor pin-1 for an open circuit and
and the GND (-)?
poor contact.
Y N
Enter DC330[XXX-XXX] and turn the SOL NIP ON. Is +24VDC measured between the NIP/
Replace the motor.
RELEASE SOLENOID pin-3 (+) and the GND (-)?
Y N
Check the connection between the PWB pin-3 and the motor pin-2 for an open circuit and poor
Replace the NIP/RELEASE SOLENOID.
contact.
Check the connection between the PWB pin-4 and the NIP/RELEASE SOLENOID pin-3 for an open
Replace the PWB.
circuit and poor contact.
2.2.3.7 Motor Left Running Failure FIP
Procedure Use the following FIP when there is a problem with the RELEASE.
Enter DC330[XXX-XXX] and turn the SOL RELEASE ON. Is +24VDC measured between the PWB
Turn OFF the power. Disconnect the PWB connector. Is the resistance between the connector pin-
pin-6 (+) and the GND (-)?
3 and the frame 10Ohm or less?
Y N
Y N
Enter DC330[XXX-XXX] and turn the SOL RELEASE ON. Is +24VDC measured between the
Replace the PWB.
NIP/RELEASE SOLENOID pin-2 (+) and the GND (-)?
Y N
Check the connection between the connector pin-3 and the motor pin-2 for a short circuit.
Replace the NIP/RELEASE SOLENOID.
If no problems are found, replace the motor.
2.2.3.8 NIP/RELEASE SOLENOID Not Energized Failure FIP
Ver.1.3 A
09/2012 B
2.2.3 Generic FIP
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Troubleshooting
Troubleshooting AP/DC-IV C5570G
09/2012
2.2.3 Generic FIP 2-166 Ver.1.3
A B
Check the connection between the PWB pin-6 and the NIP/RELEASE SOLENOID pin-2 for an open
circuit and poor contact.
Replace the PWB.
OF-01 Common System Fail 9. If the problem persists, replace the ESS PWB and perform the same operation where the error
occurred.
The following describes the common procedures at System Fail or Sub System Fail, regardless of
whether the power is turned ON or during job processing. 10. Return NVM(700-530) to 1.
If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and
Initial Actions contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to
Support G.
Collect the detailed procedures below from the customer when a trouble occurred.
OF-02 HDD System Fail
1. In which mode the problem occurred? (Copy/Scan/Print/Fax) Always read the following three basic notes regarding the HDD in this machine model before servicing.
2. What job was performed when the problem occurred?
1. HDD Data
3. Check the job settings from the UI.
2. HDD Initialization
4. Check whether HDD spool is enabled/disabled.
3. HDD Formatting
5. Collect other information as much as possible to reproduce the error.
After reading the basic notes, proceed with the service operations.
Procedure
1. HDD Data
1. If error was displayed during a service call, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files
Description by HDD partition
using the log tool. If no error was displayed, obtain the ’Redir or xxx.tgz’ file using the log tool. (See
2.5.2 Logging Procedure)
Table 1
2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic.
(See ESS Hardware Diagnostic Procedure) Partition Purpose of
No. Volume Use/Type Stored Data
3. Check the version of the Controller ROM. Download the latest version of the software if it is not.
(See 2.6.1 Software Download) The download is not required if the Controller ROM version is 1 ide0a Resource Font, Form/Logo, SMB Folder (Config. txt, driver), Job Template
already the latest. Proceed to step 4. 2 ide0b Print EPC Print Temporary Data
4. Turn the power OFF then ON. 3 ide0c Mailbox Extended Mailbox, Scan, Internet FAX, FAX, Report, Secure
If the problem persists after the power is turned OFF then ON, obtain the ’info9 or xxx.tgz’ file using Print, Sample Print, Delay Print
the log tool. (See 2.5.2 Logging Procedure.) 4 ide0d PDL PDL, MailIO Temporary, Spool Area
At this point, if the system starts by turning the power ON, obtain reports by referring to 2.7.1 List of 5 ide0e Copy EPC Copy Temporary Data
Collected Reports by Job according to the job type ’Copy/Scan/Print/Others’ in which the error 6 ide0f Scan Scan To FTP, Scan To SMB, Send Internet FAX, Send Mail, JFS
occurs.
Temporary Data
5. Turn the power OFF then ON by the Breaker (or by disconnecting then reconnecting the power
7 ide0g DOMS(/XDOD) DOMS Scan Data
plug).
XDOD FTP Data
If the problem persists after the power is turned OFF then ON, obtain the ’info9 or xxx.tgz’ file using
8 ide0h Management Management Information (PFlite User Document Store)
the log tool. (See 2.5.2 Logging Procedure) Information Job Recovery Data, Job Flow, Job Log,
At this point, if the system starts by turning the power ON, obtain reports by referring to 2.7.1 List of Failure Log, Audit Log, Device Certificate
Collected Reports by Job according to the job type ’Copy/Scan/Print/Others’ in which the error
occurs.
6. If the problem persists, check the installation status of the ESS PWB and (IISS PWB, IOT PWB,
2. HDD Initialization
Monza PWB) connector cables to install them securely, then perform the same operation where the The HDD can be initialized in the Diag. mode and KO Tools, by special booting, and by turning the M/C
error occurred. OFF then ON.
7. Turn the power OFF, remove and insert the ESS RAM DIMM, then turn the power ON again to per-
form the same operation where the error occurred.
If the problem persists, obtain the ’info9 or xxx.tgz’ file log immediately after the error occurred with-
out turning the power OFF/ON. (See 2.5.2 Logging Procedure.)
8. If the problem persists after turning the power ON, turn the power OFF and replace the RAM DIMM.
After turning the power ON, perform the same operation where the error occurred.
Ver.1.3 09/2012 2.3 All Controller FIP
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Initialization means the logical formatting for changing a partition size. Initializing the HDD will delete all (1) For printer machines, HDD formatting is performed by turning the power ON while press-
data in the HDD. Even if only one partition size is changed, the data in all partitions will be deleted. ing the [Power Saver] key, ’ key and ’ key at the
same time.
Table 2 HDD Initialization Method (2) For MF machines, HDD formatting is performed by turning the power ON while pressing
Data Clear Method the [Power Saver] key, [Stop] key and [4] key.
Here, perform the same operation where the error occurred.
Partition No. Diag. KO Tools Special Booting M/C power OFF/ON
4. If the problem persists, replace the HDD and perform the same operation where the error occurred.
1 O O O -
5. If the problem persists, replace the ESS PWB and perform the same operation where the error
2 O - O O occurred.
3 O - O - 6. Return NVM(700-530) that has been set in Step (1) to 1.
4 O - O - 7. Upgrade the IOT Firm ware.
5 O - O O (To store the firm Ware in HDD for back-up/Restore.)
6 O - O - If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and
7 O - O - contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to
8 O - O - Support G. (See 2.5.2 Logging Procedure.)
OF-03 NET/USB System Fail
3. HDD Formatting Perform the following steps.
Forcedly re-formatting the HDD by special booting will forcedly return the partition status to the factory
setting. Procedure
1. Check if the Controller ROM is the latest version.
Formatting will delete all the data in the HDD. If it is not the latest, ensure to upgrade the software. (See 2.6.1 Software Download.)
2. Obtain logs using the log tool ’Redir or xxx.tgz’. (See 2.5.2 Logging Procedure.)
HDD failures might be recovered by re-formatting.
3. Change the system data 700-530 to ’0’ and disable the automatic startup boot operation at System-
Fail.
Procedure
If the problem persists after the same operation where the error has occurred is performed, obtain
1. Pull out the HDD harness and insert it again to check the installation of the HDD and install it
reports by referring to 2.7.1 List of Collected Reports by Job according to the Printer job type to be
securely. reproduced and then perform Step (4) onwards.
Perform Steps (1) to (7) in OF-01 Common System Fail. 4. Check the connection between the ESS PWB and the Net to install them securely, then turn the
If the problem persists, go to the next step. power ON.
2. If the problem persists, perform the forced initialization by special booting. Specially check for faulty ports or Net connection. Check which of the following ports is faulty.
• Startup by Forced Spool Area (HDD) Initialization • SNTP
It is the operation to forcedly clear the HDD when the machine is started up. • NetWare
[Operation or Details] • Salutation IO
(1) For printers, turning the power ON while pressing the [Power Saver] and ’ • SMB
keys at the same time initializes the data stored in the HDD Partition No. 4. • Port 9100
(2) For MF machines, this is done by turning the power ON while pressing the [Power Saver] • USB
key, [Stop] key and [6] key.
• lpd
(3) Initialization by special booting in 2. targets only on the previously specified area in the
• FTP Serv
HDD partition and does not affect the other areas.
• MailIO
Here, perform the same operation where the error occurred.
• IPP
3. If the problem persists, perform the forced formatting by special booting.
After checking, perform the same operation where the error occurred. If the problem persists, obtain
• Starting the forced HDD formatting (this procedure should be hidden from users)
the ’info9 or xxx.tgz’ log using the log tool. (See 2.5.2 Logging Procedure.)
This operation forcedly restores the HDD to the partition status at factory settings.
5. If the problem persists, reinstall or replace the RAM DIMM and then turn the power ON.
Perform the same operation where the error occurred.
6. If the problem persists, replace the ESS PWB since it may be faulty. 1. If the problem persists, perform the procedures in ’OF-01 Common System Fail’. (Do not replace the
Perform the same operation where the error occurred. ESS PWB at this step.)
7. If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB 2. If the problem persists and it is related to the Net such as Scanner/Printer, proceed to collect data.
and contact Support G for instructions. Prepare the logs as required to be sent to Support G. (See • 2.4.4 Printing can be performed but abnormally
2.5.2 Logging Procedure.) 3. If the problem persists, replace the IOT PWB.
8. Return the set NVM(700-530) to 1. 4. If the above action does not resolve the problem, replace the ESS PWB. (Replace the IOT PWB first
Also, proceed with the following to collect the data recorded in each item. and then the ESS PWB.)
• 2.4.2 ’Cannot connect to the network’ or ’Printer is not found on PC’ If the system is not restored after the ESS PWB and IOT PWB have been replaced, reinstall the original
• 2.4.3 ’No output is available, no data is printed’ ESS PWB and IOT PWB and contact Support G for instructions.
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.)
OF-04 Panel System Fail OF-07 FAX System Fail
Procedure
Initial Actions
Check the installation status of the ESS PWB and Panel connector cables and install the Monza PWB (if
installed) securely, and then perform the same operation where the error occurred. [Items to be asked to customer during visits]
If the problem persists, perform the procedures in ’OF-01 Common System Fail’. (Do not replace the ESS
1. Get the procedures for reproducing an error, according to the operations performed where the error
PWB at this step.)
If the problem persists after the above actions, replace the Monza PWB. occurred.
If the problem persists after the above actions, replace the ESS PWB. 2. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Mailbox Receipt.
If the system is not restored after the ESS PWB and Monza PWB have been replaced, reinstall the origi- 3. Check the job settings from the Panel.
nal ESS PWB and Monza PWB and contact Support G for instructions. 4. Check whether it is Speed Dial or Keypad Dial.
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.)
5. Check which function was used: G3 or G4.
OF-05 IIT System Fail Collect other procedures as much as possible to reproduce the error.
Procedure
[For machines installed with ESS Hardware Diagnostic/IIT Diagnostic only] Procedure
• Perform ESS Hardware Diagnostic. (See ESS Hardware Diagnostic Procedure) After checking, perform the following in sequence.
• Perform IIT Diagnostic. (See IIT Diagnostic Procedure) • Mechanical Check
Check the installation status of the ESS PWB and IISS PWB connector cables to install them securely. Check that the internal parts (Fax Mother PWB/G3 Option PWB/G4 Option PWB/G3 Main PWB) of
Check the installation status of the parts in the ESS PWB to install them securely. the Fax Card are properly installed.
After that, perform the same operation where the error occurred. • Check the communication related parts.
1. If the problem persists, perform the procedures in ’OF-01 Common System Fail’. (Do not replace the
Check the communication related parts by following the procedures below:
ESS PWB at this step.)
1. Seeing ’2.7.1 List of Collected Reports by Job’ obtain Fax-related reports (Protocol Monitor,
2. If the problem persists after the above actions, replace the IISS PWB.
Activity Report, User Options List, Expanded Functions List and Job History Report).
3. If problem persists after the actions, replace the ESS PWB.
Depending on the situation, such as in the cases of Broadcast Send or Mailbox Receipt, obtain
If the system is not restored after the ESS PWB and IISS PWB have been replaced, reinstall the original the Speed Dial list or Stored Document list.
ESS PWB and IISS PWB and contact Support G for instructions. 2. Check whether or not the Controller ROM and FaxCard ROM are the latest versions.
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.)
If they are not the latest, upgrade them to the latest by referring to ’2.6.1 Software Download’.
OF-06 IOT System Fail If the Controller ROM and FaxCard ROM are the latest versions, there is no need to download
Procedure them.
[For machines installed with ESS Hardware Diagnostic/IIT Diagnostic only] 3. After that, perform the same operation where the error occurred. If the problem persists,
• Perform ESS Hardware Diagnostic. (See ESS Hardware Diagnostic Procedure) replace the USB cable.
• Perform IIT Diagnostic. (See IIT Diagnostic Procedure) 4. Obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files using the log tool immediately after the
Check the installation status of the ESS PWB and IOT PWB connector cables to install them securely, error has occurred. (See 2.5.2 Logging Procedure)
then check that the installation status of the parts in the IOT PWB and ensure that they are securely 5. Replace the FaxCard and perform the same operation where the error occurred.
installed. If the problem persists, reinstall the FaxCard to the original position and contact Support G for instruc-
After that, perform the same operation where the error occurred. tions.
Ver.1.3 09/2012 2.3.1 OF-xxx FIP
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Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.) 2. Change any possible mechanical settings for corrective actions or detection conditions and repeat
OF-08 116-324 Fail the operation.
3. Check if the Controller ROM is the latest version.
Procedure
If it is not the latest, ensure to upgrade the software. (See 2.6.1 Software Download.)
Perform the following steps.
4. Get the procedures for reproducing an error, according to the operations performed where the error
1. Corrective actions when the problem occurred at power ON
occurred.
(1) Check whether the error persists after returning from power saver mode and take a note on the
result, and then perform Steps (1) to (7) in ’OF-01 Common System Fail’. (No reports can be • Check the exact occurrence timing during job execution.
obtained during this failure.) • Check the job settings from the Panel.
(2) If the problem persists, prepare for the recovery operation since the system may be recovered • Is HDD spool enabled/disabled?
by the procedures in ’OF-02 HDD System Fail’. • Collect other information as much as possible to reproduce the error.
Check with the customer whether important data is stored in the HDD. 5. Obtain logs immediately after the error has occurred without turning the power OFF/ON. (See 2.5.2
(3) If no important data is stored in the HDD, perform the procedures in ’OF-02 HDD System Fail’. Logging Procedure.)
If the problem persists, reinstall the HDD that has been removed. Since the ESS PWB failure rarely occurs, contact Support G for instructions.
(4) If important data is stored in the HDD, replace it with the HDD you brought and turn the power OF-10 HDD Job Fail
OFF then ON. (If you have brought a HDD.)
Procedure
If the problem persists, reinstall the HDD and replace the ESS PWB.
1. Perform the procedures in OF-09 Common Job Fail.
(5) Since the ESS PWB failure rarely occurs in 116-234, contact Support G for instructions.
2. If the problem persists, perform the procedures in ’OF-02 HDD System Fail’.
Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to Support G. (See
If the system is not recovered, contact Support G for instructions.
2.5.2 Logging Procedure.)
Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to Support G. (See 2.5.2
2. Corrective actions when the error occurred at other than power ON
Logging Procedure.)
(1) Get the procedures for reproducing an error as follows, according to the operations performed
where the error occurred. OF-11 FAX Job Fail
• Obtain the job type: Copy, Scan, or Print. Initial Actions
• Check the job settings from the Panel. [Items to be asked to customer during visits]
• Check whether HDD spool enabled/disabled.
1. Get the procedures for reproducing an error, according to the operations performed where the error
• Collect other information as much as possible to reproduce the error.
occurred.
(2) Obtain the Function Setting List, Error History Report, Job History Report, and Shutdown His-
2. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Mailbox Receipt.
tory Report.
3. Check the job settings from the Panel.
(3) Perform Steps (1) to (6) in OF-01 Common System Fail.
4. Check whether it is Speed Dial or Keypad Dial.
(Obtain both the reports and logs since both can be obtained.)
5. Check which function was used: G3 or G4.
Check if any log has been obtained at this point. If no logs have been obtained, obtain the logs
when reproducing the error. 6. [FX Only] Check which setting is being made if the EP-TRESS is in the remote maintenance.
(4) If the problem persists and it is related to the Net such as Scanner/Printer, proceed to the fol- Collect other procedures as much as possible to reproduce the error.
lowing for checking.
• 2.4.2 ’Cannot connect to the network’ or ’Printer is not found on PC’ Procedure
• 2.4.3 ’No output is available, no data is printed’ After checking, perform the following in sequence.
(5) Since the ESS PWB failure rarely occurs in 116-234, contact Support G for instructions. • Mechanical Check
Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to Support G. (See 2.5.2 Check that the internal parts (Fax Mother PWB/G3 Option PWB/G4 Option PWB/G3 Main PWB) of
Logging Procedure.) the Fax Card are properly installed.
OF-09 Common Job Fail • Check the communication related parts.
Check the communication related parts by following the procedures below:
Procedure
1. Obtain reports by referring to ’2.7.1 List of Collected Reports by Job’ according to the job type
1. Obtain reports by referring to ’2.7.1 List of Collected Reports by Job’ according to the job type
’Send Mail, Receive Mail, Broadcast Send, Polling, or Mailbox Receipt’ in which the error
’Copy/Scan/Print/Others’ in which the error occurs.
occurs.
Protocol Monitor, Activity Report, User Options List, Expanded Functions List and Job History Procedure
Report are required Perform the following procedures:
2. The Fax JobFail occurs due to the remote machines and line status. 1. Since EUC codes (Japanese) are not available in the current specifications, replace it to English.
Check the remote machine and line status and then repeat the operation. 2. Register a job flow from EasyAdmin.
3. If the error occurs frequently, take notes on the exact occurrence timings during job execution. This enables the host names with EUC codes (Japanese) to be transferred.
Obtain logs immediately after the error has occurred without turning the power OFF/ON. (See 3. Check [Server Name/IP Address] with the Address List.
2.5.2 Logging Procedure.)
• WinNT 4.0: If IP address is specified, SMB transfer to WinNT 4.0 becomes unavailable.
Replace the FaxCard. If the problem persists after replacement, reinstall the FaxCard to the original
Change [Server Name/IP Address] to a host name.
position and contact Support G for instructions.
• WinXP: Even if IP address is specified, SMB transfer is available.
OF-12 033-363 Fail 4. Perform the following procedures to check for the failure where SMB transfer is unavailable via the
Procedure Address List.
This is a failure due to the FaxCard or Controller software error. (1) Ask (a PDC server manager) to add this product machine to a domain.
1. Collect the logs in ’Redir or xxx.tgz’ even when no error is being displayed when visiting. (See 2.5.2 (2) Ask him to set a local user and password in the PC storage server (or a domain client higher
Logging Procedure.) than WIN workstation).
2. Perform Steps (1) to (3) in OF-07 FAX System Fail (it is not required to replace the FaxCard). This local user and password = the user and password in the Address List.
3. If the problem persists, set NVM700-530 to ’0’ and disable the automatic startup boot operation, (3) Ask him to grant the permission for the user that has been created in the scan data storage
then obtain the [info9 or xxx.tgz] log immediately after the error has occurred without turning the folder of the PC storage server (or the domain client higher than WIN2000) in Step (2) (for
power OFF. (See 2.5.2 Logging Procedure.) NTFS, FAT32 is not used).
4. Turn the power OFF then ON and collect logs using the Log ’info9 or xxx.tgz’ command in the log After that, share the folder and set the permission for sharing.
tool after the Fax icon is displayed. Power OFF and ON is required because the log cannot be (4) The workgroup name in the SMB properties shown from the appropriate device internet ser-
obtained as the FaxCard does not respond when in 033-363 state. vice = the same as the domain (a) to be used as a domain name.
5. Contact Support G for instructions (send the obtained logs as required.) If the procedure in (a) is inappropriate, the error 016-782 occurs. If the procedures in (b) and
Turn the power OFF then ON, and then collect logs using the FaxDCardLog command after the Fax icon (c) are inappropriate, the error 016-784 occurs.
is displayed. If the problem persists after performing this procedure, perform the procedures in OF-09 Common
It is necessary to turn the power OFF then ON because the FaxCard does not respond when 033-363 Job Fail.
has occurred and no logs can be collected.
If 033-363 occurred multiple times in the past (you can use Shut Down History Report to check it) and the OF-14 FAX Card Fail
HDD is installed, logs are stored on the HDD. Obtain a log in the event of 033-363, following the proce- Procedure
dure below.
Perform the procedures in OF-07 Fax System Fail.
From Debug Serial Tool, enter ’PfShowInfoRedirFile’. The following appears.
-----------from here----------------- OF-15 NET Job Fail
size date time name Procedure
-------- ------ ------ -------- 1. Check the version of the Controller ROM.
512 APR-08-2004 09:01:42 . <DIR>
Download the latest version of the software if it is not. See 2.6.1Software Download.)
512 APR-08-2004 09:01:42 .. <DIR>
63903 APR-08-2004 20:48:04 1.txt 2. Ask the customer what operation he/she did when the error occurred. Using the same operational
63903 APR-17-2004 20:48:04 2.txt procedure, try to reproduce the error.
value = 0 = 0x0 3. When the error occurs, obtain the ’info9 or xxx.tgz’ file log without turning OFF the power. (See 2.5.2
-----------to here----------------- Logging/Extraction Tools Operational Instructions.)
Obtain a file of the same date as the date and time 33-363 occurred. The problem can be errors in server settings or customer operation. Instead of replacing the ESS PWB,
E.g.: If the shut down history shows that 33-363 occurred April 17 20:48, the 2.txt file is appropriate. ask the Support division for instructions.
To display the 2.txt file,
Enter > PfShowInfoRedirFile 2.
OF-30 [No Error Code] (No problems during service call)
The 2.txt log starts appearing. Obtain this. Initial Actions
OF-13 016-782 / 016-784 Fail Collect the detailed procedures below from the customer when a trouble occurred.
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1. In which mode the problem occurred? (Copy/Scan/Print/Fax) 4. If the problem persists, perform the following procedures. Check the connection of the ESS PWB
2. What job was performed when the problem occurred? and (IISS PWB, IOT PWB, Monza PWB) connector cables, make sure that they are connected
3. Check the job settings from the UI. properly and then perform the same operation that caused the error to occur.
4. Check whether HDD spool is enabled/disabled. 5. Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to
occur.
5. Collect other information as much as possible to reproduce the error.
6. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the
error to occur.
7. Remove the HDD and try to start up the machine. If the machine starts up despite any error dis-
No problem was encountered during the service call.
plays, perform the following procedures.
Procedure If the log could not be obtained in step 1, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files using
the log tool. (See 2.5.2 Logging Procedure)
1. Obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files using the log tool. (See 2.5.2 Logging Proce-
[For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT Diag-
dure)
nostic. (See IOT Diagnostic Procedure)
2. At this point, if the system starts by turning the power ON, obtain reports by referring to 2.7.1 List of
[For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (See IIT Diagnostic Proce-
Collected Reports by Job according to the job type ’Copy/Scan/Print/Others’ in which the error
occurs. dure)
3. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. 8. Replace the RAM DIMM, then perform the same operation that caused the error to occur.
(See ESS Hardware Diagnostic Procedure) 9. Replace the HDD, then perform the same operation that caused the error to occur.
4. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT Diag- 10. Replace the ESS PWB, then perform the same operation that caused the error to occur.
nostic. (See IOT Diagnostic Procedure) If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and
5. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (See IIT Diagnostic Proce- contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to
dure) Support G.
OF-31 [No Error Code] (Problem: ’Does not start up at power ON’ OF-32 [No Error Code] (Problem: ’Does not return from Power
error can be reproduced.) Save’ error can be reproduced.)
Initial Actions
Initial Actions
Collect the detailed procedures below from the customer when a trouble occurred.
Collect the detailed procedures below from the customer when a trouble occurred.
1. In which mode the problem occurred? (Copy/Scan/Print/Fax)
1. In which mode the problem occurred? (Copy/Scan/Print/Fax)
2. What job was performed when the problem occurred?
2. What job was performed when the problem occurred?
3. Check the job settings from the UI.
3. Check the job settings from the UI.
4. Check whether HDD spool is enabled/disabled.
4. Check whether HDD spool is enabled/disabled.
5. Collect other information as much as possible to reproduce the error. ’Does not start up at power
5. Collect other information as much as possible to reproduce the error.
ON’ during service call
The problem is ongoing and can be reproduced. The ’Does not return from Power Save’ problem is ongoing during the service call and can be repro-
duced. (Excluding cases where the machine still do not start up normally after a power OFF and ON)
Procedure
Procedure
1. If the problem is ongoing and can be reproduced, leave it alone for 10 minutes to wait for 116-399 to
1. If the problem is ongoing and can be reproduced, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’
occur. After the error occurs, or even if the error does not occur after 10 minutes, obtain the ’info9 or
xxx.tgz’ and ’Redir or xxx.tgz’ files using the log tool. (See 2.5.2 Logging Procedure) files using the log tool. (See 2.5.2 Logging Procedure)
2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. 2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic.
(See ESS Hardware Diagnostic Procedure)
(See ESS Hardware Diagnostic Procedure)
3. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Start up normally
3. Download the latest version of the software if it is not. (See 2.6.1 Software Download)
and perform IOT Diagnostic. (See IOT Diagnostic Procedure)
4. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic.
5. If the log could not be obtained in step 1, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files 6. Check the software version. Download the latest version of the software if it is not. (See 2.6.1 Soft-
using the log tool. (See 2.5.2 Logging Procedure) ware Download) The download is not required if the Controller ROM version is already the latest.
6. Download the latest version of the software if it is not. (See 2.6.1 Software Download) Proceed to step 7.
7. If the problem persists, perform the following procedures. Check the connection of the ESS PWB 7. Download the latest version of the software if it is not. (See 2.6.1 Software Download)
and (IISS PWB, IOT PWB, Monza PWB) connector cables, make sure that they are connected 8. If the problem persists, perform the following procedures. Check the connection of the ESS PWB
properly and then perform the same operation that caused the error to occur. and (IISS PWB, IOT PWB, Monza PWB) connector cables, make sure that they are connected
8. Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to properly and then perform the same operation that caused the error to occur.
occur. 9. Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to
9. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the occur.
error to occur. 10. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the
10. Replace the RAM DIMM, then perform the same operation that caused the error to occur. error to occur.
11. Replace the HDD, then perform the same operation that caused the error to occur. 11. Replace the RAM DIMM, then perform the same operation that caused the error to occur.
12. Replace the ESS PWB, then perform the same operation that caused the error to occur. 12. Replace the HDD, then perform the same operation that caused the error to occur.
If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and 13. Replace the ESS PWB, then perform the same operation that caused the error to occur.
contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to 14. Replace the MCU PWB, then perform the same operation that caused the error to occur.
Support G. If the system is not restored after the MCU PWB has been replaced, reinstall the original MCU PWB and
contact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to
OF-33 [No Error Code] (Problem: ’Remained in ’Copying...’ or Support G.
’Printing...’ error can be reproduced.)
Initial Actions
Collect the detailed procedures below from the customer when a trouble occurred.
1. In which mode the problem occurred? (Copy/Scan/Print/Fax)
2. What job was performed when the problem occurred?
3. Check the job settings from the UI.
4. Check whether HDD spool is enabled/disabled.
5. Collect other information as much as possible to reproduce the error.
The ’Remained in ’Copying...’ or ’Printing...’ problem is ongoing during the service call and can be repro-
duced.
Procedure
1. If the problem is ongoing during a service call, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files
using the log tool. (See 2.5.2 Logging Procedure)
2. Check for a change in UI message by opening and closing the IOT Front Panel, etc.
3. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic.
(See ESS Hardware Diagnostic Procedure)
4. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT Diag-
nostic. (See IOT Diagnostic Procedure)
5. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (See IIT Diagnostic Proce-
dure)
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002-500 UI error
[Error Type]
Job
[Fault Content]
CUI Scan Panel UI Detection Error
[Detection Conditions]
UI detection error during the startup of a CUI scan job.
1. The IIT is occupied
2. Fault has occurred
3. Service is not CUI
4. Upper limit number of sheets for the XSA
[Corrective Actions]
After the Fault has been cleared, perform the same operation again. Or, check for any restrictions
due to XSA.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net-
work log immediately after the problem has occurred and contact the Support Department.
002-770 JT Processing - HD Full
[Error Type]
Job Fail
[Fault Content]
The HD capacity was insufficient during Job Template processing in the job.
[Detection Conditions]
The system aborted a job due to insufficient HD capacity during Job Template processing.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-02 HDD System Fail
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003-310 IIT extension memory capacity is insufficient. [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
Sub System Fail
[Fault Content]
The Fax Card is installed but the IISS extension memory capacity is insufficient (less than 256 MB) 003-319 IITsc Video Driver Detection Fail
[Detection Conditions] [Error Type]
This is a Fault Code detected by the IITsc after bypassing the 116-389 detection conditions when Sub System Fail
turning the power ON. It was detected that the Fax Card is installed but the extension memory [Fault Content]
capacity in the document scan section is less than 256 MB.
Video Driver Detection Fail
Restrictions when this error occurs:
[Detection Conditions]
<DADF-75>
When the following error was detected from the Driver
The DADF is unavailable when this fail occurs. Fax can still be sent using the platen.
1. Compression Threshold Exceeded
<DADF-250>
2. DMA Transfer Error
The DADF can still be used even when this fail occurs. However, as a restriction, duplex scan can
3. Other Compression Type Errors
only be performed by mechanical reversing operation.
4. I/F failure between the controller and the IIT
[Corrective Actions]
Turn the power OFF then ON.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Install the IISS Extension Memory (the memory on the extension PWB at the side of the IIT-IPS). OF-05 IIT System Fail
003-311 IIT CDI I/F Mismatch 003-320 IISS-ESS Communication Fail 1
[Error Type] [Error Type]
sub Sub System Fail
[Fault Content] [Fault Content]
IISS sending error detected by Controller.
IIT CDI I/F mismatch
(Incorrect parameter instructed)
[Detection Conditions]
During the initialization of the Controller, the IIT CDI I/F has a lack of information from the IIT (a mis-
[Detection Conditions]
match between Controller Version and IIT Version). An abnormal parameter is set as the argument for the Send function.
[Corrective Actions] [Corrective Actions]
Upgrade the IIT software to a certain version that can be combined with the Controller version. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
003-318 IITsc Soft Fail
[Error Type] 003-321 IISS-ESS Communication Fail 2
Sub System Fail [Error Type]
[Fault Content] Sub System Fail
System Soft Fail [Fault Content]
[Detection Conditions] IISS sending error detected by Controller.
(Incorrect Sequence No.)
An IITsc software failure is determined.
[Detection Conditions] After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS
(the Sequence No. of the sent Message Packet is not correct).
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[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail
003-322 IISS-ESS Communication Fail 3 003-325 IISS-ESS Communication Fail 6
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS sending error detected by Controller. IISS sending error detected by Controller.
(Incorrect Packet No.) (Parity error)
[Detection Conditions] [Detection Conditions]
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS
(the Packet No. of the sent Message Packet is not correct). (parity error was detected at the IISS Hardware).
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail
003-323 IISS-ESS Communication Fail 4 003-326 IISS-ESS Communication Fail 7
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS sending error detected by Controller. IISS sending error detected by Controller.
(Incorrect message length) (Framing error)
[Detection Conditions] [Detection Conditions]
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS
(the message length of the sent Message Packet is not correct). (framing error was detected at the IISS Hardware).
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail
003-324 IISS-ESS Communication Fail 5 003-327 IISS-ESS Communication Fail 8
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS sending error detected by Controller. IISS sending error detected by Controller.
(Check code error) (Overrun error)
[Detection Conditions] [Detection Conditions]
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS
(the check code of the sent Message Packet is not correct). (overrun error was detected at the IISS Hardware).
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail
003-328 IISS-ESS Communication Fail 9 003-331 IISS-ESS Communication Fail 12
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS sending error detected by Controller. IISS receiving error detected by Controller
(Sending abortion error) (Incorrect message length)
[Detection Conditions] [Detection Conditions]
After a command was sent twice from the Cont, the Cont could not receive the ACK from the IISS The NAK that notifies of the occurrence of a transmission failure is received. (The message length
(the receiving abortion error was detected after the header has been recognized at the IISS). of the received Message Packet is incorrect.)
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail
003-329 IISS-ESS Communication Fail 10 003-332 IISS-ESS Communication Fail 13
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS receiving error detected by Controller IISS receiving error detected by Controller
(Sequence No. error) (Check code error)
[Detection Conditions] [Detection Conditions]
The NAK that notifies of the occurrence of a transmission failure is received. (The Sequence No. of The NAK that notifies of the occurrence of a transmission failure is received. (The check code of the
the received Message Packet is incorrect.) received Message Packet is incorrect.)
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail
003-330 IISS-ESS Communication Fail 11 003-333 IISS-ESS Communication Fail 14
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS receiving error detected by Controller IISS receiving error detected by Controller
(Incorrect Packet No.) (Parity error)
[Detection Conditions] [Detection Conditions]
The NAK that notifies of the occurrence of a transmission failure is received. (The Packet No. of the The NAK that notifies of the occurrence of a transmission failure is received. (A parity error was
received Message Packet is incorrect.) detected by hardware of the UART.)
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[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail
003-334 IISS-ESS Communication Fail 15 003-337 IISS-ESS Communication Fail 18
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS receiving error detected by Controller There was no response to the Power ON command sent to the IISS after restoring from Power
(Framing error) Saver mode.
[Detection Conditions] [Detection Conditions]
The NAK that notifies of the occurrence of a transmission failure is received. (A framing error was After recovering from Power Saver mode, there was no response for a specified time after the
detected by hardware of the UART.) Power ON command was sent to the IISS.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail
003-335 IISS-ESS Communication Fail 16 003-338 IISS-ESS Communication Fail 19
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS receiving error detected by Controller Incorrect argument error for sending (IITsc Detection)
(Overrun error) [Detection Conditions]
[Detection Conditions] The driver detected an incorrect Send parameter argument from the application.
The NAK that notifies of the occurrence of a transmission failure is received. (An overrun error was [Corrective Actions]
detected by hardware of the UART.) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-05 IIT System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail 003-339 IISS-ESS Communication Fail 20
[Error Type]
003-336 IISS-ESS Communication Fail 17 Sub System Fail
[Error Type] [Fault Content]
Sub System Fail Transmission establishing error for sending (IITsc Detection)
[Fault Content] [Detection Conditions]
IISS receiving error detected by Controller The establishment of PAR transmission failed.
(Receiving abortion error) [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The NAK that notifies of the occurrence of a transmission failure is received. (Abortion of receiving OF-05 IIT System Fail
was detected after the header has been recognized.)
003-340 IISS-ESS Communication Fail 21 [Detection Conditions]
[Error Type] A PAR synchronization error during receiving occurred.
Sub System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Synchronous send error (IITsc Detection) OF-05 IIT System Fail
[Detection Conditions]
A PAR synchronization error during sending occurred. 003-344 IISS_ESS X Hotline Fail PowerOn
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Sub System Fail
OF-05 IIT System Fail [Fault Content]
X Hotline Failure during Power ON
003-341 IISS-ESS Communication Fail 22 [Detection Conditions]
[Error Type] X Hotline signal error was detected during Power ON sequence.
Sub System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
Transmission error for sending (IITsc Detection)
[Detection Conditions]
A PAR transmission error during sending occurred. 003-345 X PIO Unmatch Fail 1
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Sub System Fail
OF-05 IIT System Fail [Fault Content]
X PIO Unmatch Fail 1
003-342 IISS-ESS Communication Fail 23 [Detection Conditions]
[Error Type] When X Job Fail was received from the IISS, an error of the X Hot Line was detected.
Sub System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
Incorrect argument error for receiving (IITsc Detection)
[Detection Conditions]
The driver detected an incorrect Receive parameter argument from the application. 003-346 X PIO Unmatch Fail 2
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Sub System Fail
OF-05 IIT System Fail [Fault Content]
X PIO Unmatch Fail 2
003-343 IISS-ESS Communication Fail 24 [Detection Conditions]
[Error Type] When IIT Image Delivered was received from the IISS, an error of the X Hot Line was detected.
Sub System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
Synchronous receive error (IITsc Detection)
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[Corrective Actions]
003-700 Returned a lot of Documents error Change the settings so that the same magnification ratio can be applied to the face (side 1) and the
back (side 2) of the document.
[Fault Name]
If the problem persists, perform the following.
Returned a lot of Documents error
OF-09 Common Job Fail
[Error Type]
Job Fail
003-703 Auto Color Correction Patch Position Fail
[Fault Content]
Returned a lot of Documents error.
[Fault Name]
Auto Color Correction Patch Position Fail
[Detection Conditions]
When the originals are ejected due to a Jam, etc., it was detected that the number of ejected origi-
[Error Type]
nals is more than the number that was taken in. Job
[Corrective Actions] [Fault Content]
Check the output, reload the originals that were not copied yet and start again. Color Correction Patch position error during 2 Sided Simultaneous Scan.
[Detection Conditions]
003-701 Duplication prevention code detect - When the position check patch could not be detected.
(Either the paper is small, the paper orientation is SEF, the document side 1 and side 2 is swapped,
[Error Type] something other than the color correction chart is loaded, or etc.).
Job
- When 2 or more sheets of documents are loaded.
[Fault Content] - When the [Start] button is pressed when no document is loaded.
The HWM Detection H/W detects copy restriction codes in document data [Corrective Actions]
[Detection Conditions] Load the 2 Sided Simultanous Scan Correction Chart correctly.
When the document was scanned, the HWM Detection H/W detected copy restriction codes in the If the problem persists, perform the following procedure to repair it.
document. OF-09 Common Job Fail
[Corrective Actions]
Use a document which does not have any copy restriction codes embedded.
003-704 Color Correction Value Difference Fail
If the problem persists, perform the following procedure to correct it.
Detection error due to Hybrid Watermark Board failure.
[Fault Name]
Replace the Hybrid Watermark Board. Color Correction Value Difference Fail
If the problem persists, perform the following procedure: [Error Type]
OF-09 Common Job Fail Job
[Fault Content]
003-702 Different magnification, for surface and back of a Color correction color difference error during 2 Sided Simultanous Scan.
document [Detection Conditions]
When the value of the 14 Shades patch for each color of the scanned color correction pattern is
[Error Type] abnormal or when a color difference error of the correction value was detected.
Job
[Corrective Actions]
[Fault Content] Check whether the 2 Sided Simultanous Scan Correction Chart is loaded correctly.
Different magnification, for surface and back of a document
If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
In copying the two sides of the document simultaneously, the machine detected such settings as
apply different magnification ratios to the face (side 1) and the back (side 2) of the document.
003-705 Paper Size Mismatch of the Energy Saving Return Fail
[Fault Name] OF-09 Common Job Fail
Paper Size Mismatch of the Energy Saving Return Fail
[Error Type] 003-752 Cannot scan 600DPI
Job [Error Type]
[Fault Content] Job Fail
A Paper Size mismatch error when returning from Energy Saver mode. [Fault Content]
[Detection Conditions] 600 dpi unavailable for DADF Mixed 2-Sided Mode Scan.
When the Paper Size was changed in the middle of Energy Saver mode (partial sleep) and, upon [Detection Conditions]
returing from the Energy Saver mode, a Copy Job (tray specification) was performed before the
The 600 dpi resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan was
change in Tray Size was detected.
detected.
[Corrective Actions] [Corrective Actions]
Cancel the job and then retry/reset the Job.
Perform scanning below 400 dpi resolution.
If the problem persists, perform the following procedure to repair it.
Or perform scanning in other than mixed mode.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
003-750 Book Duplex-Insufficient Docs
[Error Type] 003-753 Cannot scan over 300DPI
Job Fail [Error Type]
[Fault Content] Job Fail
The number of documents is insufficient in book duplex print [Fault Content]
[Detection Conditions] 300/400/600 dpi unavailable for DADF Mixed 2-Sided Mode Scan.
No sheets are stored in the setting conditions. [Detection Conditions]
[Corrective Actions] The 300 dpi or larger resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan
Change the parameters and repeat the operation. was detected.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-09 Common Job Fail Perform scanning below 200 dpi resolution.
Or perform scanning in other than mixed mode.
003-751 Under PANTHER Capacity (Scan) If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 003-754 S2X recoverable error
Capability of Panther for image data size in Scan Service deteriorated (IITsc). [Error Type]
[Detection Conditions] Job Fail
According to the document area settings and the scan area (Width mm x Lengh mm), a processing [Fault Content]
image data with the size smaller than the one that can be processed in the M/C hardware was The High Compression PDF Board (S2X) has a recoverable error
detected.
[Detection Conditions]
[Corrective Actions] A recoverable error was detected at the S2X PWB
Increase the resolution or enlarge the scan area (Width mm x Length mm).
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Execute the same job again.
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If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 003-760 Scan Settings Error
[Error Type]
003-755 S2X command error Job Fail
[Error Type] [Fault Content]
Job Fail Job parameter mismatch
[Fault Content] [Detection Conditions]
The High Compression PDF Board (S2X) has a command error The job properties are incorrect.
[Detection Conditions] [Corrective Actions]
Command error returned from the S2X PWB. Abort the job. Change the parameters and repeat the operation.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Execute the same job again. OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 003-761 Incorrect Paper Tray Size
[Error Type]
003-756 S2X command error Job Fail
[Error Type] [Fault Content]
Job Fail Tray selection error.
[Fault Content] (The paper size in the tray that is selected is different from the paper size in the tray that will be
All documents detected as blank paper at FAX Blank Detection. selected by the APS.)
[Detection Conditions] [Detection Conditions]
All scanned documents were detected as blank paper at Blank Detection. When the Cover Content Tray or Separator + N set Tray is selected in APS, the paper size is differ-
ent from that in the Cover Tray or the Transparency Tray.
[Corrective Actions]
Check whether the documents are blank or inside out and execute the same job again.
[Corrective Actions]
Change the job activation parameters such as Tray No., Paper Size, and repeat the operation.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
003-757 Cannot scan over 400DPI
003-763 Adjustment Chart Not Found
[Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
400/600 dpi unavailable for DADF Mixed 2-Sided Mode Scan
[Fault Content]
Original patch does not exist.
[Detection Conditions]
The 400 dpi or larger resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan
[Detection Conditions]
was detected. The chart patch could not be detected.
[Corrective Actions] [Corrective Actions]
Perform scanning at 300 dpi or lower resolution. Place the Auto Gradation Correction Chart correctly.
Or perform scanning in other than mixed mode. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
003-764 Document insufficient (image overlay) [Error Type]
[Error Type] Operation Fail
Job Fail [Fault Content]
[Fault Content] For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available.
Insufficient documents for Image Overlay [Detection Conditions]
[Detection Conditions] Because DAM memory is not enough, a selected resolution is not available for scanning a A3 docu-
ment. It is available for scanning a A4/B4 document.
During Image Overlay, only 1 page can be stored (single sheet document).
This occurs in B/W machines and does not occur in Color machines.
[Corrective Actions]
Operate for scanning at below 300dpi.
[Corrective Actions]
If the problem persists, increase DAM memory.
Abort the job.
If the problem still persists, go to the following procedure to resolve it.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
003-931 Cannot scan over 400DPI
003-780 Scan Image Compression Error
[Error Type]
[Error Type]
Operation Fail
Job Fail
[Fault Content]
[Fault Content]
For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available.
Fax Scan Compression Error
[Detection Conditions]
[Detection Conditions]
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 docu-
The compressed data size is larger than 8 times the size of the uncompressed data.
ment. It is available for scanning a A4/B4 document.
[Corrective Actions] [Corrective Actions]
Abort the job. Change the scan resolution parameter and repeat the operation.
Operate for scanning at below 400dpi.
If the problem persists, perform the following procedure to repair it.
If the problem persists, increase DAM memory.
OF-09 Common Job Fail
If the problem still persists, go to the following procedure to resolve it.
OF-09 Common Job Fail
003-795 AMS Limit Error
[Error Type] 003-932 Cannot scan 600DPI
Job Fail [Error Type]
[Fault Content] Operation Fail
AMS (Auto R/E) limit error. [Fault Content]
(The R/E ratio became out of range after the document auto detection when AMS is specified.) For scanning in the DADF mix duplex mode, 600dpi is not available.
[Detection Conditions] [Detection Conditions]
25%-400% was not selected by AMS/AMS Auto-Fill.
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 docu-
[Corrective Actions] ment. It is available for scanning a A4/B4 document.
Abort the job. Change the parameters and repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Operate for scanning at below 600dpi.
OF-09 Common Job Fail If the problem persists, increase DAM memory.
003-930 Cannot scan over 300DPI If the problem still persists, go to the following procedure to resolve it.
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OF-09 Common Job Fail [Corrective Actions]
Operate for scanning at below 600dpi.
003-933 Next Documents Cannot scan over 300DPI If the problem persists, increase DAM memory.
[Error Type] If the problem still persists, go to the following procedure to resolve it.
Operation Fail OF-09 Common Job Fail
[Fault Content]
For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available (when the 003-940 DAM memory insufficient
next document exists). [Error Type]
[Detection Conditions] Operation Error
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 docu- [Fault Content]
ment. It is available for scanning a A4/B4 document.
Insufficient DAM memory detected.
[Corrective Actions] [Detection Conditions]
Operate for scanning at below 300dpi. When IITsc is activated for the jobs that meet the following AND conditions:
If the problem persists, increase DAM memory. • DAM memory < 384MB
If the problem still persists, go to the following procedure to resolve it. • Side 2 cover image is selected
OF-09 Common Job Fail • Color mode is not set to Black/White
• High Quality mode
003-934 Next Documents Cannot scan over 400DPI [Corrective Actions]
[Error Type] Cancel the job
Operation Fail • Clear the B/W setting for Color mode or the Side 2 cover image setting, and execute the job
[Fault Content] again.
If the problem persists, perform the following procedure to repair it.
For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available (when the next
document exists). OF-09 Common Job Fail
[Detection Conditions]
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 docu- 003-941 Page memory insufficient
ment. It is available for scanning a A4/B4 document. [Error Type]
[Corrective Actions] operation
Operate for scanning at below 400dpi. [Fault Content]
If the problem persists, increase DAM memory.
A shortage of page memory
If the problem still persists, go to the following procedure to resolve it.
[Detection Conditions]
OF-09 Common Job Fail
There is not enough page memory to store the image.
[Corrective Actions]
003-935 Next Documents Cannot scan over 600DPI Change the parameter(s) and operate again.
[Error Type] If the problem persists, check that the page memory is installed and turn OFF then ON the power.
Operation Fail If the problem still persists, perform the following:
[Fault Content] OF-09 Common Job Fail
For scanning in the DADF mix duplex mode, 600dpi is not available (when the next document
exists).
003-942 Document size Auto Detect error
[Detection Conditions]
[Error Type]
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 docu-
ment. It is available for scanning a A4/B4 document. Operation Error
[Fault Content] [Detection Conditions]
Document size error If a user has returned an insufficient number of documents using Return Document, the message
[Detection Conditions] indicating that additional N number of documents are required is displayed and job cancelation is
prompted.
The document size cannot be automatically detected.
[Corrective Actions]
[Corrective Actions]
Since the number of documents is insufficient, reload the correct number of documents.
Input an appropriate value for the document size.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
003-948 Return Documents mismatch
003-944 Image repeat count fail
[Error Type]
[Error Type]
Operation Error
Operation Error
[Fault Content]
[Fault Content]
Returned document size mismatch (Different size settings before/after return)
Incorrect image repeat count (even one image cannot be pasted).
[Detection Conditions]
[Detection Conditions]
A different document was returned by a user using Return Document.
Even one image cannot be pasted when ’Set Repeated Count-Auto’ is specified for image repeat.
• This error occurs only when the page information for the returned document has been already
[Corrective Actions] sent to the post-process software module.
Change the image repeat count parameter and repeat the operation. • However, because distributed page information will be discarded when the machine recovers
If the problem persists, perform the following procedure to repair it. from an interruption, the above fault is not considered an error.
OF-09 Common Job Fail • The check items to determine different documents are document size/orientation and Color
mode in ACS only.
003-946 Every direction difference (Copy APS) [Corrective Actions]
Return a document with the correct size again.
[Error Type]
If the problem persists, perform the following procedure to repair it.
Operation Error
OF-09 Common Job Fail
[Fault Content]
Different in every direction of Copy (APS)
003-951 1job max page over
[Detection Conditions]
Part of the image will be lost if the image is not rotated. However, a paper size that does not support
[Error Type]
rotation was selected. Operation Error
[Corrective Actions] [Fault Content]
Select an appropriate paper tray manually. Stored pages limit for a job exceeded
If the problem persists, perform the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail The number of pages that can be scanned for a job is exceeded.
[Corrective Actions]
003-947 Return Documents counts error Specify the job to avoid the detection conditions.
[Error Type] If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
Operation Error
[Fault Content]
Return documents error 003-952 Return Documents Color mismatch
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[Error Type] [Corrective Actions]
Operation Error Enter a document size from the Panel or select a tray.
[Fault Content] If the problem persists, perform the following procedure to repair it.
Returned document color mismatch (Different color detected before/after return). OF-09 Common Job Fail
[Detection Conditions]
A different color of document was returned by a user using Return Document. 003-963 No APS object Tray
• This error occurs only when the page information for the returned document has been already [Error Type]
sent to the post-process.
Operation Error
• However, the error always occurs when recovered from interruption since the sent page infor-
mation has been discarded.
[Fault Content]
No APS compatible tray to set the relevant size.
• The check items to determine different documents are document size/orientation and Color
mode in ACS only. [Detection Conditions]
[Corrective Actions] There was no APS compatible tray that could supply paper for printing without image loss.
Return a document with the correct color again. • Image larger than A3/17’
If the problem persists, perform the following procedure to repair it. • Non-TTM tray does not support APS and the image is larger than A4/Letter.
OF-09 Common Job Fail • All the APS supporting trays have failure.
• APS supporting trays are all set to unavailable.
• Non-standard size setting for all trays.
003-955 Documents size exchange error
• Black/White Copy for color attributes of all trays
[Error Type] • Color Copy for B/W attributes of all trays
Operation Error
[Corrective Actions]
[Fault Content] Select a tray.
Document size change error (MixMode)
If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
When loading a document with Mixed Size Originals prohibited, a document of different size/orienta-
tion from the initial document was detected.
• Only Image Overlay has the function that inhibits different sizes during document added.
003-965 ATS/APS No Paper (IITsc Detect)
[Corrective Actions] [Error Type]
Operation Error
Reload the document.
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-09 Common Job Fail ATS/APS No Paper
APS/ATS NG (No Paper) (IIT)
003-956 Documents size unknown error [Detection Conditions]
There was no paper in the tray that can be selected for APS.
[Error Type]
Operation Error
[Corrective Actions]
Add paper.
[Fault Content]
Turn the power OFF then ON. If the problem persists, replace the tray module.
Document size undefined error (Only APS is selected for the function requiring document size set-
If the problem persists, perform the following procedure to repair it.
ting).
OF-09 Common Job Fail
[Detection Conditions]
Undefined document size was detected when Platen is selected and only APS requires document
size selection. 003-966 ATS/APS No Destination (IITsc)
[Error Type] [Detection Conditions]
Operation Error Unable to punch at the selected position. (Common among APS/Tray Selections)
[Fault Content] [Corrective Actions]
ATS/APS No Destination Error Specify an appropriate punch position or cancel Punch, and execute the job again.
ATS/APS NG (Other than No Paper) (IIT) If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
There is no APS tray that is set to a specific size selected.
[Corrective Actions] 003-969 Punch size error
Load a tray with an appropriate size of paper or select an approprite tray. [Error Type]
Turn the power OFF then ON. If the problem persists, replace the tray module. Operation Error
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-09 Common Job Fail Punch size error (APS)
[Detection Conditions]
003-967 DADF APS No Destination Punch could not be done for the selected paper size.
[Error Type] [Corrective Actions]
Operation Fail Cancel Punch and execute the same job again.
[Fault Content] If the problem persists, perform the following procedure to repair it.
• When using DADF-75, document size = 8.5x11 SEF *excluding document size input OF-09 Common Job Fail
• Mixed size is not selected
• Although an APS Copy Job with Variable % Reduce/Enlarge is specified, a selectable Tray does not 003-970 FAX Line Memory Overflow
exist
Even though an A4 LEF document is set, its size might have been misdetected as 8.5x11 SEF document
[Error Type]
notice
*This Fault Code only occurs in DADF-75 and is not applicable for DADF-150 and DADF-250 [Fault Content]
The number of FAX slow-scan lines is over.
[Detection Conditions]
[Detection Conditions]
The detected paper size is not in the Tray.
The number of slow-scan lines has exceeded the upper limit due to Fax parallel composition, long-
[Corrective Actions] document enlargement, etc.
1. Either load the paper size that is displayed on the Panel into the Tray or select a Tray that contains [Corrective Actions]
the desired paper size.
Press the Continue button to store as much data as the memory capacity and continue scanning the
2. In the case where an A4SEF document was misdetected to be a Letter document, first cancel the next document. Or, press the Cancel button to abort the job.
job, set the DADF Document Guide properly to both sides of the scanned document and then oper-
Turn the power OFF then ON. If the problem persists, check the installation of the page memory.
ate again.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 003-971 prevention code detect with the right to cancel
[Error Type]
003-968 Punch position error Notice
[Error Type] [Fault Content]
Operation Error Copy restriction codes detected in document to be copied (for users who has the permission to tem-
porarily clear the detection)
[Fault Content]
Punch position error
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[Detection Conditions] [Corrective Actions]
When job scan was executed by a user who has the permission to temporarily clear the copy restric- Decide whether there is another document.
tion code detection, copy restriction codes were detected in the document. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-09 Common Job Fail
Because this document cannot be copied, press the ’Cancel’ or ’Continue’ button on the panel.
003-976 FAX Line Memory Overflow (N up)
003-972 Maximum Stored Page Over Flow [Error Type]
[Error Type] Notice Error
Notice Error [Fault Content]
[Fault Content] No. of lines in the Slow Scan direction exceeded during Fax N-up.
Maximum No. of stored pages exceeded [Detection Conditions]
[Detection Conditions] The no. of lines in the Slow Scan direction exceeds the upper limit (65535) during processes such
When scanning a document, the no. of pages that has accumulated in the machine has exceeded as Fax parallel overlay or enlargement of long documents.
the value of ’Maximum Stored Number of Copy Sheets’ set in system data. Or Page Memory is full.
[Corrective Actions] [Corrective Actions]
Set the no. of pages of the document to be within the maximum no. of pages that can be stored. Press the Cancel button to stop the job. Decrease a resolution or magnification ratio and rerun the
If the problem persists, perform the following procedure to repair it. job.
OF-09 Common Job Fail Turn the power OFF then ON. If the problem persists, check the installation of the page memory. If
the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
003-973 Every direction difference
[Error Type]
003-977 Document Miss Match (Multi Scan)
Notice Error
[Error Type]
[Fault Content]
Notice Error
The document and the image are different in orientation.
(except when Poster is specified)
[Fault Content]
Document size mismatch (Document exchange during Multi Scan)
[Detection Conditions]
When rotation is not available even though the orientation of the document and the image are differ-
[Detection Conditions]
ent and part of the image will be lost if it is not rotated. 1. Document replacement was detected during Bound Originals/Booklet/Poster scanning.
[Corrective Actions] 2. When any operation that requires Return Document occurs in the job with Multi Scan (Bound Origi-
nals/Booklet/Poster) on Platen, a user returned a document of a different size from the original.
Start the job without any changes or cancel the job.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-09 Common Job Fail Reload a correct size document and resume operation.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
003-974 Next Original Specification
[Error Type]
003-978 Color Document Miss Mutch (Multi Scan)
Notice Error
[Error Type]
[Fault Content]
Notice Error
Next document specified
[Fault Content]
[Detection Conditions]
Document color mismatch (Document replacement during Multi Scan)
Scanning has been completed for all loaded documents.
[Detection Conditions] [Detection Conditions]
1. Document replacement was detected during Bound Originals/Booklet/Poster scanning. HDD was determined to be full due to collate, stored or interrupted jobs.
2. When any operation that requires Return Document occurs in the job with Multi Scan (Bound Origi- [Corrective Actions]
nals/Booklet/Poster) on Platen, a user returned a document of a different color at ACS.
Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation.
[Corrective Actions] If the problem persists, expand the HDD partition size of the Copy service.
Reload a correct size paper and resume operation. If the problem persists, perform the following procedure:
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail OF-10 HDD Job Fail
003-980 Staple position error
[Error Type]
Notice Error
[Fault Content]
Staple Position Error
[Detection Conditions]
Staple is not available at the specified position.
[Corrective Actions]
Specify a Staple position again or cancel Staple, and execute the same job again.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
003-981 Staple size error
[Error Type]
Notice Error
[Fault Content]
Staple size error (Copy APS)
[Detection Conditions]
Staple could not be done for the selected paper size.
[Corrective Actions]
Specify a Staple position again or cancel Staple, and execute the same job again.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
003-982 IITsc HDD access error
[Error Type]
Notice
[Fault Content]
HD-FULL was detected with no pages stored. An error where the FULL is not cleared even after
some time has passed.
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005-500 Write to DADF-ROM error detection (During DLD OF-09 Common Job Fail
method)
[Error Type] 005-942 Doc fault loading on DADF
Job Fail [Error Type]
[Fault Content] Operation Fail
An error has occurred during the process of writing data to the DADF-ROM (During DLD method) [Fault Content]
[Detection Conditions] DADF-loaded documents Fail (DADF-250)
An error was detected when writing data to the DADF-ROM. [Detection Conditions]
Not able to carry out normal operation because ROM content is missing. When the Nudger Solenoid is turned ON to return at the start of a job, it is detected that the Level
Sensor does not turn OFF.
[Corrective Actions]
Retry job. If retry failed, replace the DADF-ROM and perform VerUP operation on the DLD method
[Corrective Actions]
again. Reduce documents in number and reload a smaller number of them.
If the problem persists, go the the following procedure to resolve it.
OF-09 Common Job Fail
005-940 DADF No Original
[Error Type]
Operation Fail
005-945 Document guide set mistake.
[Fault Content] [Error Type]
Operation
Final document correction notification due to DADF document being pulled out
[Detection Conditions] [Fault Content]
DADF document guide set mistake (mixed document detection)
The system detected a pulled out document.
[Corrective Actions] [Detection Conditions]
Reload the document. Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
If the problem persists, perform the following procedure to repair it. Detection Conditions for [1]
OF-09 Common Job Fail The DADF document guides are set at different positions compared to the actual document, caus-
ing misdetection of document size (= A3 SEF).
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be
005-941 Doc number of sheets is insufficient updated to the correct size (= A4 SEF).
[Error Type] Detection Conditions for [2]
Operation Fail When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
[Fault Content] Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be
updated to the correct size (= A4 SEF).
Though all documents/N documents reloaded, the machine detected one or more documents were
missimg. [Corrective Actions]
[Detection Conditions] Correction for [1]
– Cancel the job
Whether all documents or N documents are reloaded, the machine detects one or more documents
are missimg while skipping scanned documents (i.e. feeding them without scanning them). – Align the DADF document guides to the actual document
If a failure occurs before the machine finishes scanning documents and outputs them, the machine – Restart the job
skips scanned documents even if it instructs the user to reload N documents. Correction for [2]
[Corrective Actions] – Cancel the job
As the number of documents is insufficient, reload a proper number of documents. – Set the Mixed Mode to ON at the copy settings menu
If the problem persists, go the the following procedure to resolve it. – Restart the job
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If the problem persists, perform the following: NOTE: The misdetected size is not delivered,
OF-09 Common Job Fail
Detection Conditions for [2]
When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
005-946 Manuscript reading equipment obstacle detection NOTE: The misdetected size is not delivered
[Error Type]
Operation
[Corrective Actions]
Correction for [1]
[Fault Content]
Align and set the document guides to the document
DADF obstruction detection (mixed document detection)
– Press [Start] to correctly re-detect the DADF document size and continue the scan
[Detection Conditions] Correction for [2]
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
– Cancel the job
Detection Conditions for [1]
– Set the Mixed Mode to ON at the copy settings menu
There is obstruction on the DADF document length sensor, causing misdetection of document size
– Restart the job
(= A3 SEF).
If the problem persists, perform the following:
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be
updated to the correct size (= A4 SEF). OF-09 Common Job Fail
Detection Conditions for [2]
When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF). 005-948 Manuscript reading equipment obstacle detection
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be [Error Type]
updated to the correct size (= A4 SEF).
Operation
[Corrective Actions] [Fault Content]
Correction for [1]
DADF obstruction detection (mixed document detection) *continuous scan is possible
– Cancel the job
[Detection Conditions]
– Remove the obstruction and expose the length sensor
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
– Restart the job
Detection Conditions for [1]
Correction for [2]
There is obstruction on the DADF document length sensor, causing misdetection of document size
– Cancel the job
Detection Conditions for [2]
– Set the Mixed Mode to ON at the copy settings menu
When a set of mixed size documents are set, the topmost document is misdetected
– Restart the job
If the problem persists, perform the following:
[Corrective Actions]
Correction for [1]
OF-09 Common Job Fail
Remove the obstruction and expose the length sensor at the DADF
– Press [Start] to correctly re-detect the DADF document size and continue the scan
005-947 Document guide set mistake 2. Correction for [2]
[Error Type] – Cancel the job
Operation – Set the Mixed Mode to ON at the copy settings menu
[Fault Content] – Restart the job
DADF document guide set mistake (mixed document detection) *continuous scan is possible If the problem persists, perform the following:
[Detection Conditions] OF-09 Common Job Fail
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
Detection Conditions for [1]
The DADF document guides are set at different positions compared to the actual document, causing
misdetection of document size (= A3 SEF).
007-954 SMH size mismatch [Corrective Actions]
[Error Type] Load Transparency, Plain Paper, or the correct Paper Type as specified, and then clear the error.
operation
[Fault Content] 007-969 CentreTray full stack
SMH Size Mismatch (Slow Scan Length Error) [Error Type]
Imari-MF: Slow Scan Length/Fast Scan Width Error Operation
[Detection Conditions] [Fault Content]
The size information specified for printing through this machine is different from the size of SMH Full Stack Fail
paper (=the Tray Dial-set size). [Detection Conditions]
[Corrective Actions] Paper Full Stack on the Center Tray was detected.
1. Load the SMH of this machine with paper of the size that the customer selected for the job. [Corrective Actions]
2. Set the SMH Dial of this machine for the size that the customer selected for the job.
Remove the paper from the Tray.
If the dial does not have the desired paper size, set it for ’Other’.
007-959 OHP kind mismatch (Not white frame OHP)
[Error Type]
Operation
[Fault Content]
Transparencies with borders were detected
[Process on the IOTdc]
The system is shut down (stop) if Transparencies with borders are detected regardless of the paper
type setting in the Controller.
[Detection Conditions]
When checking Transparencies for borders (by the OHP Sensor) after feeding has started, jam
occurs when borders were detected.
[Corrective Actions]
Use Xerox transparencies without borders.
007-960 Paper kind mismatch
[Error Type]
Operation
[Fault Content]
Paper Type mismatch between Transparency and Plain Paper
[Process on the IOTdc]
This error occurs when the paper fed is different from that specified in the Controller (Plain paper
and Heavyweight cannot be recognized).
[Detection Conditions]
When Plain Paper was fed although the User has specified for Transparency, or when Transpar-
ency was fed when the specification was for anything other than Transparency.
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011-941 MBX #01 Bin Full Stack [Error Type]
[Error Type] Operation Fail
Operation Fail [Fault Content]
[Fault Content] Full Stack is detected at the relevant Bin.
Full Stack is detected at the relevant Bin. [Detection Conditions]
[Detection Conditions] The maximum Stack size is detected by the Full Stack Sensor.
The maximum Stack size is detected by the Full Stack Sensor. [Corrective Actions]
[Corrective Actions] Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it.
Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
011-945 MBX #05 Bin Full Stack
011-942 MBX #02 Bin Full Stack [Error Type]
[Error Type] Operation Fail
Operation Fail [Fault Content]
[Fault Content] Full Stack is detected at the relevant Bin.
Full Stack is detected at the relevant Bin. [Detection Conditions]
[Detection Conditions] The maximum Stack size is detected by the Full Stack Sensor.
The maximum Stack size is detected by the Full Stack Sensor. [Corrective Actions]
[Corrective Actions] Remove paper from the Finisher Top Tray.
Remove paper from the Finisher Top Tray. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
011-946 MBX #06 Bin Full Stack
011-943 MBX #03 Bin Full Stack [Error Type]
[Error Type] Operation Fail
Operation Fail [Fault Content]
[Fault Content] Full Stack is detected at the relevant Bin.
Full Stack is detected at the relevant Bin. [Detection Conditions]
[Detection Conditions] The maximum Stack size is detected by the Full Stack Sensor.
The maximum Stack size is detected by the Full Stack Sensor. [Corrective Actions]
[Corrective Actions] Remove paper from the Finisher Top Tray.
Remove paper from the Finisher Top Tray. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
011-947 MBX #07 Bin Full Stack
011-944 MBX #04 Bin Full Stack [Error Type]
Operation Fail
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[Fault Content] [Detection Conditions]
Full Stack is detected at the relevant Bin. The maximum Stack size is detected by the Full Stack Sensor.
[Detection Conditions] [Corrective Actions]
The maximum Stack size is detected by the Full Stack Sensor. Remove paper from the Finisher Top Tray.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Remove paper from the Finisher Top Tray. OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
011-948 MBX #08 Bin Full Stack
[Error Type]
Operation Fail
[Fault Content]
Full Stack is detected at the relevant Bin.
[Detection Conditions]
The maximum Stack size is detected by the Full Stack Sensor.
[Corrective Actions]
Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
011-949 MBX #09 Bin Full Stack
[Error Type]
Operation Fail
[Fault Content]
Full Stack is detected at the relevant Bin.
[Detection Conditions]
The maximum Stack size is detected by the Full Stack Sensor.
[Corrective Actions]
Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
011-950 MBX #10 Bin Full Stack
[Error Type]
Operation Fail
[Fault Content]
Full Stack is detected at the relevant Bin.
012-500 Write to Finisher/MACS-ROM error detection (During 012-965 Stapler Pin near empty
DLD method) [Error Type]
[Error Type] Operation
Job Fail [Fault Content]
[Fault Content] Finisher Stapler Pin NEAR EMPTY
An error has occurred during the process of writing data to the Finisher/MACS-ROM (During DLD [Detection Conditions]
method) It is detected when any of the following has occurred:
[Detection Conditions] – Low Staple Sensor ON is detected during power ON and Interlock Close
Error was detected when writing into the Finisher-ROM (or MACS-ROM on the DCCf450MP). – Low Staple Sensor ON is detected right before the Staple Head Close operation
Does not operate normally because the ROM content has been erased. [Corrective Actions]
[Corrective Actions] Use the Generic FIP to check the Sensor.
If the trouble persists after retrying, replace the Finisher-ROM (or MACS-ROm on the DCCf450MP) If required, replace the Low Staple Sensor.
and download again to perform the upgrade.
012-966 Scratch Sheet Compile
012-911 Stacker Lower Safety [Error Type]
[Error Type] Operation
Operation [Fault Content]
[Fault Content] Scratch Sheet Compile
Stacker Lower Safety warning [Detection Conditions]
(Obstruction was found at the bottom of the Stacker Elevator)
When abnormal paper (Scratch Sheet), which is notified from the IOT via the Delivered Sheet Break
[Detection Conditions] command, was output to the Compiler
The Height Alignment was not successful within 250msec when the Height Adjustment was per- [Corrective Actions]
formed for output paper to the Stacker Tray (Tray lowering down) in the middle of a job.
Use the Generic FIP to check the Sensor.
[Corrective Actions] If required, replace the Top Cover Interlock.
Remove all paper from the Stacker and check the operation of the Finisher Stacker No Paper Sen-
sor. If it is not working, replace it.
012-969 IOT Center Tray Full
[Error Type]
012-914 Stacker Tray Staple Set Over Count
Operation
[Error Type]
[Fault Content]
Operation
IOT Center Tray Full
[Fault Content]
[Detection Conditions]
Stacker Tray Staple Set Over Count
When the H-Tra IOT Full Paper Sensor is detected to be ON for 10 successive seconds.
[Detection Conditions]
[Corrective Actions]
The Staple Set Count of the Stacker Tray has exceeded 50 sets during the Staple Set Eject opera-
Use the Generic FIP to check the Sensor.
tion.
If required, replace the H-Tra IOT Full Paper Sensor.
[Corrective Actions]
Remove all paper from the Stacker and check the operation of the Finisher Stacker No Paper Sen-
sor. If it is not working, replace it.
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016-210 SW Option Fail (HDD Not Exist) Insufficient Page Memory was detected.
[Error Type] [Detection Conditions]
One of the SW option functions cannot be executed due to insufficient Page Memory capacity.
Local Fail
[Fault Content] [Corrective Actions]
[SW optional function not achieved] Turn the power OFF then ON.
One of the SW option functions cannot be executed due to a HDD error or HDD not installed. Expand the Memory (Page) of the Controller Board.
[Detection Conditions]
The Controller Board HDD was not installed or an error was detected when SW optional function 016-213 SW Option Fail (Printer CARD Not Exist)
was enabled. [Error Type]
[Option name to be detected] Local Fail
• Internet FAX Kit [Fault Content]
• Address Book Expansion Kit [SW optional function not achieved]
• Water Marking Kit One of the SW option functions cannot be executed due to a PRT_CARD error or PRT_CARD not
• Data Security Kit installed.
• Annotation [Detection Conditions]
• Scanner Kit The PRT_CARD was not installed or an error was detected when SW optional function was
[Corrective Actions] enabled.
Turn the power OFF then ON. [Option name to be detected]
Check the HDD connector. • Internet FAX kit
Install or replace the HDD to the Controller Board. [Corrective Actions]
Turn the power OFF then ON.
016-211 SW Option Fail (SysMemory Low) Install the PRT_CARD if it is not installed.
[Error Type] Replace it if it is installed.
Local Fail
[Fault Content] 016-214 SW Option Fail (Fax CARD Not Exist)
[SW optional function not achieved] [Error Type]
Insufficient System Memory was detected. Local Fail
[Detection Conditions] [Fault Content]
With SW optional functions set to Available, the System Memory of the Controller Board is insuffi- [SW optional function not achieved]
cient. One of the SW optional functions cannot be executed due to a FAX_CARD error or FAX_CARD not
[Corrective Actions] installed.
Turn the power OFF then ON. [Detection Conditions]
Expand the Memory (Option) of the Controller Board. The FAX_CARD was not installed or an error was detected when SW optional function was
enabled.
[Option name to be detected]
016-212 SW Option Fail (Page Memory Low)
• Internet FAX Kit
[Error Type]
[Corrective Actions]
Local Fail
Turn the power OFF then ON.
[Fault Content] Install the FAX_CARD if it is not installed.
[SW optional function not achieved]
Replace it if it is installed.
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016-215 SW Option Fail (JPEG boad Not Exist) [Corrective Actions]
[Error Type] Turn the power OFF then ON.
Local Fail Upgrade the firmware in the Controller ROM that supports Printer Kit.
[Fault Content]
[SW optional function not achieved] 016-218 PS KIT Not Exist for XDOD
An JPEG Board error or JPEG Board not installed was detected. [Error Type]
[Detection Conditions] Local Fail
The scanner functions cannot be executed due to a JPEG Board error or JPEG Board not installed. [Fault Content]
[Corrective Actions] [SW optional function not achieved]
Turn the power OFF then ON. The PS Kit required for XDOD function was not installed.
Install the JPEG Board if it is not installed. [Detection Conditions]
Replace it if it is installed. The XDOD functions cannot be executed as the PS Kit not installed.
[Corrective Actions]
016-216 SW Option Fail (ExtMemory Not Exist) Turn the power OFF then ON.
[Error Type] Install the PS Kit.
Local Fail
[Fault Content] 016-219 License is required (Printer Kit).
[SW optional function not achieved] [Error Type]
The system detected that the Extension Memory was not installed. Local Fail
[Detection Conditions] [Fault Content]
Color Scanner or SACAN_ACS functions cannot be executed because the Extension Memory is not [SW optional function not achieved]
installed. The ROM was replaced without license (Printer Kit SW Key not set).
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. Only the Controller ROM was replaced and activated with the SW optional function disabled.
Pull out and then insert the IISS Extension Memory (memory on the extension PWB at the side of [Option name to be detected]
the IIT-IPS).
• Printer Kit
If the problem persists, replace the ExtPWB.
[Corrective Actions]
Turn the power OFF then ON.
016-217 SW Option Fail (Controller ROM not Printer kit) Set the Printer Kit SW key to ’Enabled’.
[Error Type]
Local Fail 016-220 S2X unrecoverable error
[Fault Content] [Error Type]
[SW optional function not achieved]
Local Fail
Controller ROM does not support Printer Kit.
[Fault Content]
[Detection Conditions] The High Compression PDF Board (S2X) has a fatal error
The Controller ROM does not support the appropriate options when SW optional function was
enabled.
[Detection Conditions]
[Option name to be detected] A unrecoverable error was detected at the S2X PWB.
• Printer Kit [Corrective Actions]
Turn the power OFF then ON. If the problem persists, replace the S2X PWB.
016-221 S2X communication error [Corrective Actions]
[Error Type] 1. Pull out and insert the SDRAM memory to check the installation.
2. Replace the S2X PWB.
Local Fail
[Fault Content]
The High Compression PDF Board (S2X) Communication failure 016-225 S2X ROM CheckSum Error
[Detection Conditions] [Error Type]
Communication with the S2X PWB has failed. Local Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, replace the S2X PWB. The High Compression PDF Board (S2X) failed the ROM CheckSum
[Detection Conditions]
016-222 S2X self-diag error S2X PWB failed the ROM Check Sum Test.
[Error Type] [Corrective Actions]
Local Fail Replace the S2X PWBA.
[Fault Content]
An error has occurred in the self-diagnostics of the High Compression PDF Board (S2X) 016-226 S2X IIT Connection Error
[Detection Conditions] [Error Type]
An error has occurred in the S2X PWB self-diagnostics. Local Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, replace the S2X PWB. IISS-S2X Communication Failure
[Detection Conditions]
016-223 S2X SDRAM Error The S2X PWB failed to detect the video clocks sent from the IIT.
[Error Type] [Corrective Actions]
Local Fail 1. Check the cabling between the IISS-S2X.
2. If NG, replace the cable.
[Fault Content]
3. If NG after replacing the cable, replace the S2X PWB.
The High Compression PDF Board (S2X) failed the SDRAM Write/Read Test
4. If NG after replacing the S2X PWB, replace the Ext PWB.
[Detection Conditions] 5. If NG after replacing the Ext Board, replace the S2X PWB.
The S2X PWB has failed the Write/Read test of the internal SDRAM.
[Corrective Actions]
016-227 S2X DDR Error
1. Pull out and insert the SDRAM memory to check the installation.
2. Replace the S2X PWB.
[Error Type]
Local Fail
[Fault Content]
016-224 S2X PCI Reg Error
The High Compression PDF Board (S2X) failed the DDR Write/Read Test
[Error Type]
[Detection Conditions]
Local Fail
The S2X PWB failed the Write/Read test of the internal DDR memory.
[Fault Content]
[Corrective Actions]
The High Compression PDF Board (S2X) failed the PCI Register Write/Read Test
Replace the S2X PWBA.
[Detection Conditions]
The S2X PWB has failed to access to the internal PCI space.
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016-228 S2X Image Processing Error [Fault Content]
[Error Type] [SW optional function not achieved]
Local Fail Any one of the SW Options cannot be realized due to failures/non-installation of the Image Ext
PWB.
[Fault Content]
[Detection Conditions]
The High Compression PDF Board (S2X) failed the Image Processing Test
When the SW Option function is set to ’Enabled’, the Controller Board either detected that the Image
[Detection Conditions] Ext PWB is not installed, or the Image Ext PWB has failed.
The S2X PWB failed the desired value comparison of the high-compression process results using ’Option Name targeted for detection’
the internal test patterns. Thumbnail SW Option
[Corrective Actions] Preview SW Option
1. Pull out and insert the SDRAM memory to check the installation. Image Lock SW Option
2. Replace the S2X PWBA. [Corrective Actions]
Turn the power OFF then ON.
016-229 SW Option Fail (FCW-UI Not Exist) If the problem persists, carry out the following procedure:
[Error Type] The Image Extension Kit (Ama + toto board) has a failure or is not installed. Replace or install it.
Local Fail
[Fault Content] 016-232 MRC HW Initialize Error
[SW optional function not achieved] [Error Type]
FCW Panel not connected Local Fail
[Detection Conditions] [Fault Content]
The HB-UI is connected when the FCW Panel option is set. MRC HW Initialize Error
[Corrective Actions] [Detection Conditions]
Disconnect the HB-UI and connect the FCW-UI. Error has occurred during initialization of the High Compression Board
[Corrective Actions]
016-230 License is required (PS ImageLog Kit) Replace the High Compression Board.
[Error Type] If the problem persists, contact the Development Dept. to request for investigation.
Local If the cause of error is not clear, perform the following and check whether the status has improved.
[Fault Content] – Replace the Memory Modules on the Main PWBA
– Replace the Main PWBA.
[SW optional function not achieved] The PS-ROM was installed with ’SW key: Image Log Kit for PS’
in disabled state.
[Detection Conditions] 016-233 SW Option Fail (USB Host Not Exist)
The PS-ROM was installed in a machine where SW key: ’Image Log Kit Enabled’ and SW key: [Error Type]
’Image Log Kit for PS Disabled’ are specified.
Local Fail
When the ’PS-ROM’ is installed in the machine, the image log function cannot operate unless the
’Image Log Kit for PS’ has been purchased (separate purchase).
[Fault Content]
[SW optional function not achieved] Any one of the SW optional functions cannot be used because
[Corrective Actions] the USB Host has a failure/is not installed.
Set ’SW key: Image Log Kit’ to ’Enabled’.
[Detection Conditions]
When the SW optional function is being enabled, the USB port (and USB Host Card) for the Control-
016-231 SW Option Fail (Image Ext PWB Not Exist) ler board was detected to be not installed or having errors.
[Error Type] [Corrective Actions]
Local Fail Turn the power OFF then ON.
If the problem persists, install the USB Host Card on the Controller board. 1. Enable the embedded plug-in feature.
For UI Panel:
016-234 XCP Out of Memory Error Login as System Administrator, select [System Settings] -> [Common Service Settings] ->
[Plug-in Settings], set [Embedded Plug-ins] to [Enabled] and reboot the machine.
[Error Type] For CWIS:
local
Login as System Administrator, select [Properties] tab, [Security] -> [Plug-in Settings] -> [Plug-
[Fault Content] in Settings], enable [Plug-in Settings] and reboot the machine.
Lack of memory causes the XCP to stop. 2. Input the software key for the Authentication Customization Kit.
[Detection Conditions]
The software module that runs Java within the Controller has ran out of memory and became 016-237 Auth plugin not active
unable to continue operating.
[Error Type]
[Corrective Actions] Local
1. Turn the power OFF then ON.
[Fault Content]
2. Initialize the HDD.
Authentication custom plug-in not activated error
[Detection Conditions]
016-235 XCP Internal Error When the SecSys Task detected any of the following conditions during Start Up.
[Error Type] (Condition 1) The Authentication Mode is Custom Authentication and the authentication custom
local plug-in is not registered.
[Fault Content] (Condition 2) The Authentication Mode is Custom Authentication and the authentication custom
Another internal error causes the XCP function to stop. plug-in is not activated.
(Condition 3) Failure when reading the file of authentication custom plug-in.
[Detection Conditions]
It has been detected that the JVM has stopped due to an internal error.
[Corrective Actions]
Turn the power OFF and ON.
[Corrective Actions]
If the problem persists, perform the following:
1. Turn the power OFF then ON.
Login as System Administrator at CWIS, select [Properties] tab, [Security] -> [Plug-in Settings] ->
2. Initialize the HDD.
[List of Embedded Plug-ins], register the authentication custom plug-in and reboot the machine.
016-236 XCP not active 016-238 Custom svc not active
[Error Type] [Error Type]
Local
Local
[Fault Content] [Fault Content]
XCP not activated error
Custom service not activated error
[Detection Conditions] [Detection Conditions]
When the SecSys Task detected any of the following conditions during Start Up. When the SecSys Task detected the following condition during Start Up.
(Condition 1) The Authentication Mode is Custom Authentication and the embedded plug-in feature (Condition 2) The Authentication Mode is Custom Authentication and the Custom Service Manage-
has become disabled.
ment selection service status has not become ’Active’.
(Condition 2) The Authentication Mode is Custom Authentication and the XPC smart card selection (PFV_SELECTION_SERVICE_CUSTOM_SERVICE)
service status has not become ’Active’. (PFV_SELECTION_SERVICE_XCP_SMARTCARD)
[Corrective Actions]
[Corrective Actions] Turn the power OFF and ON.
Turn the power OFF and ON.
If the problem persists, perform the following:
If the problem persists, perform checks as follows:
Input the software key for the External Access Kit.
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016-239 Auth contents not exist [Fault Name]
[Error Type] System GMT Clock Fail
Local [Error Type]
[Fault Content] Local
Authentication custom service not registered error [Fault Content]
[Detection Conditions] System GMT Clock Fail.
When the SecSys Task detected the following condition during Start Up. [Detection Conditions]
(Condition 1) The Authentication Mode is Custom Authentication and the authentication custom ser- The iotc had called the sysGmtClkGetTimer(), which returned an Error value (completed with error).
vice is not registered. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, do the following:
Turn the power OFF and ON. 1. If an NVM PWB exists, replace the NVM PWB.
If the problem persists, perform the following: 2. Replace the ESS PWB.
Register the authentication custom service.
016-310 ssmm Job Log Full
016-240 S2X NVM CheckSum Fail [Error Type]
[Error Type] system fail
Local Fail [Fault Content]
[Fault Content] SSMM job log full
The High Compression PDF Board (S2X) failed the NVM CheckSum [Detection Conditions]
[Detection Conditions] A job log file was not gotten from the external application (AWAS) and the number of files stored
S2X failed the NVM CheckSum Test. exceeded the specified value (280).
[Corrective Actions] [Corrective Actions]
Replace the S2X PWB Board (NVM memory is attached to the base). Get a job log file from the external application (AWAS) via SSMI. After that turn the power OFF then
ON.
If the problem persists, perform the following:
016-241 SW Option Fail (SIP_FAX Not Exist) Get a job log file from the external application (AWAS) via SSMI. After that turn the power OFF then
[Fault Name] ON.
SW Option Fail (SIP_FAX Not Exist)
[Error Type] 016-311 No Scanner that Should Be
Local [Error Type]
[Fault Content] Sub System Fail
<SW optional function not achieved> The NGN optional function did not become available because [Fault Content]
the SIP_FAX SW Key is not enabled.
Scanner is not installed although scanner is a standard equipment.
[Detection Conditions]
[Detection Conditions]
When the NGN optional function is set to ’Enabled’, the SIP_FAX SW Key is not enabled.
The system detected that the scanner was not installed.
[Corrective Actions]
[Corrective Actions]
Purchase the SIP_FAX Kit. (Only for customers who had not purchased it)
Turn the power OFF then ON. If the problem persists, perform the following:
Enable the SIP_FAX SW Key.
1. Install or replace the I/F between the scanner and the Main Processor.
2. If the problem persists, perform the following procedure to repair it.
016-242 System GMT Clock Fail OF-01 Common System Fail
[Detection Conditions]
016-312 SW Option Fail (Hybrid WaterMark Not Exist) When the SW optional function is set to ’Available’ and DADF: PF1.5 and IIT:PF1-BW are com-
bined, the machine with two HWM boards (for the face and the back) is supposed to detect Protec-
[Error Type] tion Code for both sides in scanning them simultaneously. However, when only either of the boards
Sub is installed, the Paper Security function is available for the detected side.
[Fault Content] [Corrective Actions]
[SW optional function not achieved] Because the Hybrid Watermark detection H/W is not installed, Turn the power OFF then ON.
the SW option (Secure Watermark Kit) did not become available.
Install the board for detecting the back (side 2) of a document if it is not installed.
[Detection Conditions] If the problem persists, perform the following:
When the SW optional function is being enabled, the system detected that the Hybrid Watermark OF-01 Common System Fail
Detection H/W is not installed. This is detected prior to 016-313.
Option name to be detected
’Secure Watermark Kit’
016-315 IIT Interface Fail
[Corrective Actions] [Error Type]
Sub System Fail
Check the installation of the Hybrid Watermark Detection H/W. If it is installed, turn the power OFF
then ON. If the problem persists, it could be due to detection error. Replace the Hybrid Watermark [Fault Content]
Detection H/W or the IISS Board. IF between IIT and Controller broken
If the problem persists, perform the following procedure: [Detection Conditions]
OF-01 Common System Fail
An error in the I/F between the scanner and the Main Processor was detected.
[Corrective Actions]
016-313 Hybrid WaterMark setting mismatch Turn the power OFF then ON. If the problem persists, perform the following:
[Error Type] 1. Reinstall or replace the IF between the scanner and the Main Processor.
Sub 2. Replace the Controller board or the IISS.
[Fault Content] If the problem persists, perform the following.
The SW option (Secure Watermark Kit) did not become enabled OF-01 Common System Fail
[Detection Conditions]
The Hybrid WaterMark Detection H/W was detected but the SW option (Secure Watermark Kit) did 016-316 Page Memory Not Detected
not become enabled. The detection timing is only during power ON/reboot, and is performed after [Error Type]
016-312.
Sub System Fail
[Corrective Actions]
[Fault Content]
Enable the SW option (Secure Watermark Kit).
Page Memory (Standard) cannot be detected.
If the problem persists, perform the following procedure:
OF-01 Common System Fail
[Detection Conditions]
The system detected that the Page Memory (standard) of the scanner was not installed.
[Corrective Actions]
016-314 SW Option Fail (Hybrid WaterMark Not Exist)
Turn the power OFF then ON. If the problem persists, perform the following:
[Error Type] 1. Remove and insert the Page Memory (standard).
system fail
2. Replace the Page Memory (standard).
[Fault Content] If the problem persists, perform the following.
[SW optional function not achieved] OF-01 Common System Fail
The board for detecting the back (side 2) of a document is not installed. Therefore [Paper Security]
is unavailable.
016-317 Page Memory Broken- Standard
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[Error Type]
Sub System Fail 016-320 Document Formatter Fatal Error
[Fault Content] [Error Type]
Page Memory (Standard) broken. Sub System Fail
[Detection Conditions] [Fault Content]
The system detected an error in the Page Memory (standard) of the scanner. The Document Formatter S/W of the CopyServer function has a fatal error
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: A software error was detected when documents were converted.
1. Remove and insert the Page Memory (standard). [Corrective Actions]
2. Replace the Page Memory (standard). Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following. OF-01 Common System Fail
OF-01 Common System Fail
016-321 Fax Module Error
[Error Type]
016-318 Page Memory Broken- Option
Sub System Fail
[Error Type]
[Fault Content]
Sub System Fail
Fax related error at booting
[Fault Content]
[Detection Conditions]
Page Memory (Option) broken.
SysCheckFax() returned error. When PFNOTEXIST is returned, the system is determined to have a
[Detection Conditions] configuration without Fax.
The system detected an error in the Page Memory (option) of the scanner. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following: OF-07 FAX System Fail
1. Remove and insert the Page Memory (option).
2. Replace the Page Memory (option).
016-322 JBA Account Full
If the problem persists, perform the following.
OF-01 Common System Fail
[Error Type]
Sub System Fail
[Fault Content]
016-319 Long Boot Diag IIT Interface Fail
JBA Accounting Data Full
[Fault Name]
[Detection Conditions]
Long Boot Diag IIT Interface Fail
The cumulated accounting data reached the specified value (15,000).
[Error Type]
[Corrective Actions]
Subsystem
1. After an external Accounting Server has read the accounting data, turn the power OFF then ON.
[Fault Content] 2. If the problem persists, refer to the following to repair the problem.
IF between IIT and Controller broken (OS detection) OF-01 Common System Fail
[Detection Conditions]
An error in the I/F between the scanner and the Main Unit was detected.
016-323 B-Formatter Fatal Error
[Corrective Actions]
[Error Type]
Turn the power OFF/ON. If the problem persists, do the following:
Sub Fail
1. Install or replace the I/F between the scanner and the Main Unit.
2. Replace the ESS PWB or the IISS PWB.
[Fault Content] [Detection Conditions]
Fatal Error has occurred in the B-Formatter task The controller has detected a failure at its cable connection with the UI
[Detection Conditions] [Corrective Actions]
An unrecoverable error was detected in the image conversion processing section of the B-Formatter Turn the power OFF and ON
task used for sending Fax from the extended Mailbox for ’Multi-Send using Instruction Manual’ or ’ If the problem persists, perform the following:
Multi-Send UI’
1. Check the connection of the cable between the controller and UI.
[Corrective Actions] 2. Replace the cable.
Turn the power OFF then ON.
If the problem persists, refer to the following to repair it.
016-327 BackPlane Connection Fail
There is no need to change the ESS-PWB.
OF-01 Common System Fail
[Error Type]
Sub
[Fault Content]
016-324 Scheduled Image Overwrite
BackPlane Connection Fail
[Error Type]
[Detection Conditions]
Sub Fail
The controller has detected a failure at its connection with the BackPlane
[Fault Content]
[Corrective Actions]
Scheduled Image Overwrite
Turn the power OFF and ON.
[Detection Conditions] If the problem persists, perform the following:
SysCon is issued when it is time to perform the Scheduled Image Overwrite.
1. Pull out and reinsert the controller.
[Corrective Actions]
Wait until the Scheduled Image Overwrite has completed.
016-328 Cont-MCU Cable Connection Fail
To cancel it, turn the power OFF and ON.
[Error Type]
Sub
016-325 Using Personal Certificate
[Fault Content]
[Error Type] Cont-MCU Cable Connection Fail
sub
[Detection Conditions]
[Fault Content] The controller has detected a failure at its cable connection with the MCU
Using Personal Certificate
[Corrective Actions]
[Detection Conditions] Turn the power OFF and ON.
The IC Card personal certificate is set in the certificate for signing.
If the problem persists, perform the following:
[Corrective Actions] 1. Check the connection of the cable between the controller and MCU.
Set system data 790-389 to 0. 2. Replace the cable.
016-326 Cont-UI Cable Connection Fail 016-329 Long Boot Diag Page Memory Not Detected Fail
[Error Type] [Fault Name]
Sub Long Boot Diag Page Memory Not Detected Fail
[Fault Content] [Error Type]
Cont-UI Cable Connection Fail Subsystem
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[Fault Content] [Detection Conditions]
Page Memory (Standard) cannot be detected (OS detection) The total memory size that is installed in Slot 1 and 2 is detected to be outside the specification
[Detection Conditions] value.
Controller Section Page Memory (Standard) was detected to be not installed. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following:
Turn the power OFF/ON. If the problem persists, do the following: 1. Remove and insert ESS RAM DIMM #1 and ESS RAM DIMM #2.
1. Remove and reinstall the Page Memory (Standard) 2. Replace ESS RAM DIMM #1 and ESS RAM DIMM #2.
2. Replace the Page Memory (Standard) 3. Replace the Controller board.
016-330 Cont System Memory Fail-1 016-333 Long Boot Diag Page Memory Broken Standard Fail
[Error Type] [Fault Name]
System Fail Long Boot Diag Page Memory Broken Standard Fail
[Fault Content] [Error Type]
Subsystem
Cont SystemMemory Diagnostic Fail-1
[Detection Conditions] [Fault Content]
Page Memory (Standard) broken (OS detection)
The memory size that is installed in Slot 1 is detected to be outside the specification value.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: Controller Section Page Memory (Standard) error was detected.
1. Remove and insert ESS RAM DIMM #1. [Corrective Actions]
2. Replace ESS RAM DIMM #1. Turn the power OFF/ON. If the problem persists, do the following:
3. Replace the Controller board. 1. Remove and reinstall the Page Memory (Standard)
2. Replace the Page Memory (Standard)
016-331 Cont System Memory Fail-2
[Error Type] 016-334 Long Boot Diag Page Memory Broken Option Fail
System Fail [Fault Name]
[Fault Content] Long Boot Diag Page Memory Broken Option Fail
Cont SystemMemory Diagnostic Fail-2 [Error Type]
[Detection Conditions] Subsystem
The memory size that is installed in Slot 2 is detected to be outside the specification value. [Fault Content]
[Corrective Actions] Page Memory (Option) broken (OS detection)
Turn the power OFF then ON. If the problem persists, perform the following: [Detection Conditions]
1. Remove and insert ESS RAM DIMM #2. Controller Section Page Memory (Option) error was detected.
2. Replace ESS RAM DIMM #2. [Corrective Actions]
3. Replace the Controller board. Turn the power OFF/ON. If the problem persists, do the following:
016-332 Cont System Memory Fail-3 1. Remove and reinstall the Page Memory (Option)
2. Replace the Page Memory (Option)
[Error Type]
System Fail
[Fault Content] 016-335 Cont ProgramROM Fail-1
Cont SystemMemory Diagnostic Fail-3 [Error Type]
System Fail
[Fault Content] [Error Type]
Cont ProgramROM Diagnostic Fail-1 System Fail
[Detection Conditions] [Fault Content]
The Checksum of Program ROM2 does not match. Cont FontROM Diagnostic Fail-1
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: The Font ROM ID that is installed OnBoard is detected to be outside the specification value.
1. Replace ESS ROm DIMM #2. [Corrective Actions]
2. Replace the Controller board. Turn the power OFF then ON. If the problem persists, perform the following:
1. Replace the Printer Kit.
016-336 Cont ProgramROM Fail-2 2. Replace the Controller board.
[Error Type]
System Fail 016-339 Cont FontROM Fail-2
[Fault Content] [Error Type]
Cont ProgramROM Diagnostic Fail-2 System Fail
[Detection Conditions] [Fault Content]
Program ROM1 write command has failed. Cont FontROM Diagnostic Fail-2
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: The Font ROM ID that is installed in Slot 1 is detected to be outside the specification value.
1. Remove and insert ESS ROM DIMM #1. [Corrective Actions]
2. Replace ESS ROM DIMM #1. Turn the power OFF then ON. If the problem persists, perform the following:
3. Remove and insert the Printer Kit. 1. Remove and insert ESS Font ROM DIMM #1.
4. Replace the Printer Kit. 2. Replace ESS Font ROM DIMM #1.
5. Replace the Controller board. 3. Remove and insert the Printer Kit.
4. Replace the Printer Kit.
016-337 Cont ProgramROM Fail-3 5. Replace the Controller board.
[Error Type]
System Fail 016-340 Cont FontROM Fail-3
[Fault Content] [Error Type]
Cont ProgramROM Diagnostic Fail-3 System Fail
[Detection Conditions] [Fault Content]
Program ROM2 write command has failed. Cont FontROM Diagnostic Fail-3
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: The Font ROM ID that is installed in Slot 2 is detected to be outside the specification value.
1. Remove and insert ESS ROM DIMM #2. [Corrective Actions]
2. Replace ESS ROM DIMM #2. Turn the power OFF then ON. If the problem persists, perform the following:
3. Replace the Controller board. 1. Remove and insert ESS Font ROM DIMM #2.
2. Replace ESS Font ROM DIMM #2.
016-338 Cont FontROM Fail-1 3. Replace the Controller board.
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016-341 Cont FontROM Fail-4 2. Replace the ESS PWB
[Error Type]
System Fail 016-345 Cont NV-Memory Fail
[Fault Content] [Error Type]
Cont FontROM Diagnostic Fail-4 System Fail
[Detection Conditions] [Fault Content]
The Checksum of Font ROM that is installed in Slot 2 does not match. Cont NV-Memory Diagnostic Fail
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: The data of the header address is detected to be 0x00.
1. Remove and insert ESS Font ROM DIMM #2. [Corrective Actions]
2. Replace ESS Font ROM DIMM #2. Turn the power OFF then ON. If the problem persists, perform the following:
3. Replace the Controller board. 1. Replace the NV-RAM board.
2. Replace the Controller board.
016-342 Cont RTC Fail
[Error Type] 016-346 Cont A4FAX Modem Diagnosis Fail
System Fail [Fault Name]
[Fault Content] Cont A4FAX Modem Diagnosis Fail
Cont RTC Diagnostic Fail [Error Type]
[Detection Conditions] Subsystem
The range of RTC time is out of the specification value (E.g. Day 36 Month 13) [Fault Content]
The time is not moving forward A4 Fax Modem diagnosis error.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. An A4 Fax Modem diagnosis error was detected by the Boot Diag.
If the problem persists, perform the following procedures in sequence. [Corrective Actions]
1. Replace the failed component. Turn the power OFF and ON, perform the same operation and check whether the problem is reoc-
2. Replace the Controller Board. curring.If the trouble persists, replace the ESS PWB.
016-343 Long Boot Diag Timer Fail 016-347 Cont PageMemory Fail
[Fault Name] [Error Type]
Long Boot Diag Timer Fail System Fail
[Error Type] [Fault Content]
Subsystem Cont PageMemory Diagnostic Fail
[Fault Content] [Detection Conditions]
Timer Fail (OS detection) The memory size that is installed in Slot 2 is detected to be outside the specification value.
[Detection Conditions] [Corrective Actions]
A Timer error was detected. Turn the power OFF then ON. If the problem persists, perform the following:
[Corrective Actions] 1. Remove and insert the Page Memory (option).
Turn the power OFF/ON. If the problem persists, do the following: 2. Replace the Page Memory (option).
1. If an NVM PWB exists, replace the NVM PWB. 3. Replace the Controller board.
016-348 Cont PageMemory Fail-2 [Error Type]
[Error Type] System Fail
system fail [Fault Content]
[Fault Content] Cont SEEP-ROM Diagnostic Fail-1
Cont PageMemory Fail-2 [Detection Conditions]
[Detection Conditions] The Product ID cannot be obtained.
An error occurred in the W/R/V test on the Page Memory. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following:
1. Check SEEPROM for contact (a bent pin, etc.).
Turn the power OFF then ON. If the problem persists, perform the following:
1. Check the Page Memory for contact. 2. Check the Controller board and the BP board for contact (disconnected cable, etc.).
2. Replace the Page Memory. 3. Replace the Controller board.
3. Replace the Controller board.
016-351 Cont SEEP-ROM Fail-2
016-349 Cont MAC Address Data Fail [Error Type]
[Fault Name] System Fail
Cont MAC Address Data Fail [Fault Content]
[Error Type] Cont SEEP-ROM Diagnostic Fail-2
Subsystem [Detection Conditions]
[Fault Content] An error occurred during W/R/V test.
MAC Address Data is incorrect. [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following:
The 3-byte header of the MAC Address is not an FX Code (08-00-37). 1. Check SEEPROM for contact (a bent pin, etc.).
2. Check the Controller board and the BP board for contact (disconnected cable, etc.).
[Corrective Actions]
3. Replace the Controller board.
Turn the power OFF and ON, perform the same operation and check whether the problem is reoc-
curring.
016-360 Cont UI Fail-1
[When the SEEP ROM is installed on the BP PWB] [Error Type]
1. Check the SEEP ROM contacts (for bent and broken pins, etc.) System Fail
2. Check the contacts between the ESS PWB and the BP PWB (for disconnected cables, etc.) [Fault Content]
3. BP PWB
Cont UI Diagnostic Fail-1
4. ESS PWB
[Detection Conditions]
[When the SEEP ROM is installed on the ESS PWB]
An error occurred during W/R/V test of PCI Config interval.
1. Check the SEEP ROM contacts (for bent and broken pins, etc.)
2. Replace the ESS PWB
[Corrective Actions]
If the problem still persists, it would mean that the SEEP ROM itself has to be replaced. Reinstall the Turn the power OFF then ON. If the problem persists, perform the following:
various PWBs and contact the Support Department. 1. Remove and insert the UI card.
2. Replace the UI card.
3. Replace the Controller board.
016-350 Cont SEEP-ROM Fail-1
016-362 Cont UI Fail-2
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[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following:
[Fault Content] 1. Remove and insert the Lyzer card.
Cont UI Diagnostic Fail-2 2. Remove and insert the USB 2.0 Host card.
[Detection Conditions] 3. Replace the Lyzer card.
UI Communication error has occurred. 4. Replace the USB2.0Host card.
An error occurred during W/R/V test of VRAM. The Command/Status line is normal if entering the 5. Replace the Controller board.
Long Boot Mode.
[Corrective Actions] 016-365 Cont USB2.0 Device Fail
Turn the power OFF then ON. If the problem persists, perform the following: [Error Type]
1. Disconnect and connect the UI cable. System Fail
2. Remove and insert the UI card. [Fault Content]
3. Replace the UI cable.
Cont USB2.0 Device Diagnostic Fail
4. Replace the UI card.
[Detection Conditions]
5. Replace the UI.
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
6. Replace the Controller board.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following:
016-363 Cont LyraCard Fail 1. Remove and install the Lyzer card.
[Error Type] 2. Remove and install the USB 2.0 Device card.
System Fail 3. Replace the Lyzer card.
[Fault Content] 4. Replace the USB 2.0 Device card.
Cont JPEG Card diagnosed as having a failure 5. Replace the Controller board.
[Detection Conditions]
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register. 016-366 Cont HDD Fail-1
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following: System Fail
1. Remove and insert the Lyzer card. [Fault Content]
2. Remove and insert the JPEG board. Cont HDD Diagnostic Fail-1
3. Replace the Lyzer card.
[Detection Conditions]
4. Replace the JPEG board.
An error has occurred during IDE Controller check (ideDrv equivalent)
5. Replace the Controller board.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following:
016-364 Cont USB2.0 Host Fail 1. Disconnect and connect the HDD cable.
[Error Type] 2. Remove and insert the HDD.
System Fail 3. Replace the HDD and the HDD cable.
[Fault Content] 4. Replace the Controller board.
Cont USB2.0 Host Diagnostic Fail 016-367 Cont HDD Fail-2
[Detection Conditions] [Error Type]
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
System Fail
[Fault Content] 5. Replace the Controller board.
Cont HDD Diagnostic Fail-2
[Detection Conditions] 016-370 Cont Fail
An error occurred during W/R/V test of HDD. [Error Type]
[Corrective Actions] system fail
Turn the power OFF then ON. If the problem persists, perform the following: [Fault Content]
1. Disconnect and connect the HDD cable. Cont Rendering Engine diagnosed as having a failure
2. Remove and insert the HDD. [Detection Conditions]
3. Replace the HDD and the HDD cable.
A defect was detected during a diagnostic check of the Rendering Engine.
4. Replace the Controller board.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following.
016-368 Cont Torino Fail 1. Replace the Controller board.
[Error Type]
System Fail 016-371 Cont USB1.1 Host Fail
[Fault Content] [Error Type]
Cont Torino Diagnostic Fail system fail
[Detection Conditions] [Fault Content]
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
Cont USB1.1 Host diagnosed as having a failure.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following:
A defect was detected during a diagnostic check of USB1.1Host (No communication with the Fax
1. Remove and insert the Lyzer card. Card could be established).
2. Remove and insert the Torino board. [Corrective Actions]
3. Replace the Lyzer card.
Turn the power OFF then ON. If the problem persists, perform the following:
4. Replace the Torino board.
1. Check the cable for connection.
5. Replace the Controller board.
2. Replace the cable.
3. Replace the Fax Card.
016-369 Cont S2X PWB Fail 4. Replace the Controller board.
[Error Type]
System Fail 016-372 Cont HDD FileSystem Fail-A
[Fault Content] [Error Type]
Cont S2X Board Diagnostic Fail sub
[Detection Conditions] [Fault Content]
An error occurred during W/R/V test of PCI Config interval. Cont HDD FileSystem Fail-A
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: Boot Diag detected a logic error with HDD (Partition A).
1. Remove and insert the Lyzer card. [Corrective Actions]
2. Remove and insert the S2X board.
Do this procedure.
3. Replace the Lyzer card.
1. Power OFF then ON.
4. Replace the S2X board.
2. Initialize the HDD.
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[Error Type]
016-373 Cont HDD FileSystem Fail-B sub
[Error Type] [Fault Content]
sub Cont HDD FileSystem Fail-E
[Fault Content] [Detection Conditions]
Cont HDD FileSystem Fail-B Boot Diag detected a logic error with HDD (Partition E).
[Detection Conditions] [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition B). Do this procedure.
[Corrective Actions] 1. Power OFF then ON.
Do this procedure. 2. Initialize the HDD.
1. Power OFF then ON.
2. Initialize the HDD. 016-377 Cont HDD FileSystem Fail-F
[Error Type]
016-374 Cont HDD FileSystem Fail-C sub
[Error Type] [Fault Content]
sub Cont HDD FileSystem Fail-F
[Fault Content] [Detection Conditions]
Cont HDD FileSystem Fail-C Boot Diag detected a logic error with HDD (Partition F).
[Detection Conditions] [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition C). Do this procedure.
[Corrective Actions] 1. Power OFF then ON.
Do this procedure. 2. Initialize the HDD.
1. Power OFF then ON.
2. Initialize the HDD. 016-378 Cont HDD FileSystem Fail-G
[Error Type]
016-375 Cont HDD FileSystem Fail-D sub
[Error Type] [Fault Content]
sub Cont HDD FileSystem Fail-G
[Fault Content] [Detection Conditions]
Cont HDD FileSystem Fail-D Boot Diag detected a logic error with HDD (Partition G).
[Detection Conditions] [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition D). Do this procedure.
[Corrective Actions] 1. Power OFF then ON.
2. Initialize the HDD.
Do this procedure.
1. Power OFF then ON.
2. Initialize the HDD. 016-379 Cont HDD FileSystem Fail-H
[Error Type]
016-376 Cont HDD FileSystem Fail-E sub
[Fault Content] [Detection Conditions]
Cont HDD FileSystem Fail-H Boot Diag detected a logic error with HDD (Partition P).
[Detection Conditions] [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition H). Do this procedure.
[Corrective Actions] 1. Power OFF then ON.
Do this procedure. 2. Initialize the HDD.
1. Power OFF then ON.
2. Initialize the HDD. 016-400 802.1x authentication failure
[Error Type]
016-380 Cont HDD FileSystem Fail-I Info
[Error Type] [Fault Content]
sub 802.1x Authentication Error (incorrect user name or password)
[Fault Content] [Detection Conditions]
Cont HDD FileSystem Fail-I 1. The user name or password that has been set in the machine is incorrect.
[Detection Conditions] 2. The settings are different from those in the ’authentication device’ switch that is physically con-
nected to the machine via the network.
Boot Diag detected a logic error with HDD (Partition I).
[Corrective Actions] [Corrective Actions]
Do this procedure. 1. Enter the correct user name or password for 802.1x authentication from the machine panel.
1. Power OFF then ON. 2. Check the settings in the ’authentication device’ switch that is physically connected to the machine
via the network.
2. Initialize the HDD.
016-401 802.1x EAP type not supported
016-381 Cont HDD FileSystem Fail-J
[Error Type]
[Error Type]
Info
sub
[Fault Content]
[Fault Content]
802.1x Authentication Method Mismatch (the authentication server does not support the authentica-
Cont HDD FileSystem Fail-J tion method of the machine)
[Detection Conditions] [Detection Conditions]
Boot Diag detected a logic error with HDD (Partition J).
A Fail signal, which indicates that the authentication method set in the machine cannot be pro-
[Corrective Actions] cessed, was received from the ’authentication device’ switch that is physically connected to the
Do this procedure. machine via the network.
1. Power OFF then ON. [Corrective Actions]
2. Initialize the HDD. Set the authentication method of the machine to be the same as the one set in the authentication
server.
Check the 802.1x authentication method from the UI.
016-382 Cont HDD FileSystem Fail-P
[Error Type] 016-402 802.1x authentication failure by timing out
sub [Error Type]
[Fault Content] Info
Cont HDD FileSystem Fail-P [Fault Content]
802.1x Authentication Timeout (there was no response signal from the ’authentication device’)
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[Detection Conditions] [Detection Conditions]
The authentication was timed-out because there was no response signal from the ’authentication When certificate database file is loaded while system is on, header error and size error are detected.
device’ switch that is physically connected to the machine via the network. [Corrective Actions]
[Corrective Actions] Errors with certificate database file were detected. Start ’Initialize certificate’ under Maintenance.
Check the switch settings and network connections of the ’authentication device’ switch that is phys-
ically connected to the machine via the network and connect it properly.
If the problem persists, check the settings of the switch that the device is connected to and the net-
016-406 802.1x client certificate failure
work connection. [Error Type]
info
016-403 802.1x certificate failure [Fault Content]
[Error Type] An error in setting up Client Certificate for 802.1x authentication
Info [Detection Conditions]
[Fault Content] Although ’EAP-TLS’ is selected as the authentication method for 802.1x authentication, SSL Client
Certificate is not set up or deleted.
802.1x Authentication Certificate Mismatch
[Corrective Actions]
[Detection Conditions]
1. Store SSL Client Certificate in this machine and set it up as SSL Client Certificate.
1. The root server certificate for the authentication server is not stored in the machine or it is mis-
matched. 2. If SSLClient Certificate cannot be set up, select an authentication method other than ’EAP-TLS’.
[Corrective Actions]
1. Store the root server certificate for the authentication server in the machine. 016-407 XCP Plugin Secrity Exception
2. If the root certificate of the server certificate cannot be obtained, disable the 802.1x setting item [Error Type]
’Verify Server Certificate’ in the device. info
[Fault Content]
016-404 802.1x inside failure Security Exception due to plug-in
[Error Type] [Detection Conditions]
Info The Package Management function has detected Security Exception.
[Fault Content] [Corrective Actions]
Other 802.1x Authentication Errors Correct the plug-in and then install it again.
[Detection Conditions]
An internal error has occurred in the 802.1x supplicant function of the machine. 016-408 XCP Invalid Plugin
1. An incorrect protocol signal was received from the authentication server. [Error Type]
[Corrective Actions] info
Repeat the operation. [Fault Content]
If the problem persists, obtain the log and contact the Support Department for instructions. The plug-in file is invalid.
[Detection Conditions]
016-405 Certificate DB File error The Package Management function has detected the damaged Jar file.
[Error Type] [Corrective Actions]
info Correct the plug-in and then install it again.
[Fault Content]
Certificate data base file is wrong. 016-409 XCP Plugin Version Incompatible
[Error Type] [Corrective Actions]
info Correct the plug-in and then install it again.
[Fault Content]
Plug-in Version Mismatch 016-413 Couldnt detect proxy server automatically.
[Detection Conditions] [Error Type]
The Package Management function has detected a version mismatch. info
[Corrective Actions] [Fault Content]
Correct the plug-in and then install it again. Auto detection of the proxyhas failed.
[Detection Conditions]
016-410 XCP_PLUGIN_PROPERTY_INVALID The proxy server could not be detected automatically.
[Error Type] When the proxy server is not manually set up, an automatic attempt is made to obtain the proxy
server setting from the DHCP server. Howerver, the attempt has failed.
info
For the details, see below:
[Fault Content]
– The contents of the obtained PAC file have a problem. (An error occurred during the running of
The plug-in definition file is invalid.
JavaScript.)
[Detection Conditions] – The PAC file could not be obtained. (Timeout/Connection error)
The Package Management function has detected the invalid definition file. – The PAC file could not be obtained. (No PAC file/Too large)
[Corrective Actions] – PAC File URL info could not be obtained. (Timeout)
Correct the plug-in and then install it again. – PAC File URL info could not be obtained. (No URL is included in the response to the inquiry.)
[Corrective Actions]
016-411 XCP_UNSUPPORTED_CLASS_VERSION Check the following:
[Error Type] – the default Gateway setting
– the subnet mask setting
info
– the DNS Server address setting
[Fault Content]
If despite the confirmation of the above settings, the situation has not improved, contact the network
The plug-in class file version is not supported.
administrator for advice because there is a possibility of a network failure, DHCP Server failure, or
[Detection Conditions] an improper DHCP Server setting. (For example, if the DHCP Server is not set up in the way that
The Package Management function has detected an unsupported class file version. allows it to give back the proxy server address, an error of this code will occur.)
[Corrective Actions] The Network Environment check items are as follows:
– The HTTP server that provides the PAC file (CFILE) is operating normally, or the server can be
Correct the plug-in and then install it again.
reached on the network.
– The contents of the PAC file have no mistakes in syntax or selected server address, or the file
016-412 XCP Plugin Misc Error size is 64KB or less.
[Error Type] – The DHCP server that has an entry of CURL info is operating normally, or the server can be
reached on the network.
info
When after the implementation of the corrective actions, the machine has established normal com-
[Fault Content] munication with the Xerox Communication Server, the fault will be cleared.
A plug-in error under Miscellaneous
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network
[Detection Conditions] log immediately after the occurrence of the problem and contact the support division for directions.
The Package Management function has detected the plug-in has caused an error that is included in 016-414 Couldnt connect to Xerox server or proxy.
a miscellaneous group of errors.
[Error Type]
info
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[Fault Content] [Detection Conditions]
Network error The Xerox Communication Server has responded with a message indicating an abnormal condition.
[Detection Conditions] [Corrective Actions]
The machine could not connect to the Xerox Communication Server or the proxy server. Turn the power OFF then ON.
(A network path problem, an open wire, etc.) When after the implementation of the corrective action, the machine has established normal com-
[Corrective Actions] munication with the Xerox Communication Server, the fault will be cleared.
Check the following: If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the
occurrence of the problem and contact the support division for directions.
– the connection of the LAN Cable
– the IP Address setting
– the default Gateway setting 016-417 Invalid network settings were found.
– the subnet mask setting [Error Type]
– the DNS Server address setting info
– the proxy server address setting [Fault Content]
If despite the confirmation of the above settings, the situation has not improved, contact the cus- Setting error
tomer’s network administrator becasuse there is a possibility of a network failure.
[Detection Conditions]
When after the implementation of the corrective actions, the machine has established normal com-
An invalid or improper network setting has prevented the machine from communicating.
munication with the Xerox Communication Server, the fault will be cleared.
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network [Corrective Actions]
log immediately after the occurrence of the problem and contact the support division for directions. Check the following:
– the IP address setting
016-415 Connection to Xerox server has timed out. – the default Gateway setting
– the subnet mask setting
[Error Type]
– the DNS Server address setting
info
– the proxy server address setting
[Fault Content] – the Xerox Communication Server URL setting
No response from the server – Set ’Verify the remote server certificate’ to ’OFF’.
[Detection Conditions] If despite the confirmation of the above settings, the situation has not improved, contact the cus-
There is no response from the Xerox Communication Server for a certain period of time, resulting in tomer’s network administrator becasuse there is a possibility of a network failure.
a timeout. When after the implementation of the corrective actions, the machine has established normal com-
[Corrective Actions] munication with the Xerox Communication Server, the fault will be cleared.
Turn the power OFF then ON. If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network
When after the implementation of the corrective action, the machine has established normal com- log immediately after the occurrence of the problem and contact the support division for directions.
munication with the Xerox Communication Server, the fault will be cleared.
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the 016-450 SMB Host name duplicated
occurrence of the problem and contact the support division for directions.
[Error Type]
Time Bomb (Information)
016-416 An invalid state message received from server. [Fault Content]
[Error Type] SMB Host Name Duplicated
info [Detection Conditions]
[Fault Content] A PC of the same host name exists on the network.
A server error is detected.
[Corrective Actions] [Error Type]
1. Check whether the setting of the same host name as the device is made to another unit. If the set- Time Bomb (Information)
ting is duplicate, change the host name of the device or duplicate device. [Fault Content]
2. If duplicate setting is not confirmed, change the device host name.
SNTP timeout.
3. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
[Detection Conditions]
2.4.5 Network-Related Details Check Flow
There is no response from the SNTP server within the specified time (60sec).
2.5.2 Logging/Extraction Tools Operational Instructions
[Corrective Actions]
If the time on the machine is incorrect, manually set the time.
016-453 Dynamic DNS - IPv6 NG 1. Check that SNTP server address is set properly in the device.
[Error Type] 2. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
Info 2.4.5 Network-Related Details Check Flow
[Fault Content] 2.5.2 Logging/Extraction Tools Operational Instructions
Dynamic DNS - IPv6 Address Dynamic Update Failed
[Detection Conditions] 016-456 SNTP time asynchronous
Failed to update of the IPv6 address and host name to the DNS server. [Error Type]
[Corrective Actions] Time Bomb (Information)
1. Check that DNS server address is set properly in the device. [Fault Content]
2. Check with the customer’s System Administrator whether the DNS server settings that allow
SNTP Time Asynchronous
Dynamic DNS using IPv6 address have been made.
3. Follow the instructions in 2.5.1 LOG to obtain the ’info9 or xxx.tgz’.
[Detection Conditions]
A standard time synchronized source message and an asynchronous message was received from
If the problem persists, perform the following procedure:
the SNTP server.
2.4.5 Network-Related Details Check Flow
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
If the time on the machine is incorrect, manually set the time.
1. Check a customer System Administrator that the NTP server is operating properly.
016-454 DNS renewal failure of dynamic 2. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
[Error Type] 2.4.5 Network-Related Details Check Flow
Time Bomb (Information) 2.5.2 Logging/Extraction Tools Operational Instructions
[Fault Content]
Dynamic DNS - Dynamic Update Failed 016-461 Under non-transmitted image log stagnation
[Detection Conditions] [Error Type]
Dynamic DNS - Dynamic update failed. Information Fail
[Corrective Actions] [Fault Content]
1. Check that DNS server address is set properly in the device.
Creation of a new job is being restricted because image logs yet to be transferred are piled up and
2. Check with a customer System Administrator that the DNS server settings that allow Dynamic DNS delayed.
have been made.
[Detection Conditions]
3. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
When system data ’Level of Ensuring Image Log Transfer’ is set to ’High’ creation of a new job
2.4.5 Network-Related Details Check Flow becomes restricted because image logs yet to be transferred are piled up and delayed.
2.5.2 Logging/Extraction Tools Operational Instructions
[Corrective Actions]
Check the image log management server status and the network status, and clear any cause that
016-455 SNTP server time out may impede the transfer of image logs to the image log server.
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Check the transfer settings and transfer all logs that are yet to be transferred. Not able to carry out normal operation because content of one of the ROMs is missing.
Or, change the transfer guarantee level to ’Low’. Note that setting the transfer guarantee level to [Corrective Actions]
’Low’ may cause the image logs to get deleted in sequence even before they are transferred.
Perform download in DLD Mode, and follow the Error Code displayed by the machine to identify the
If the problem persists, perform the following procedure: faulty ROM.
OF-09 Common Job Fail Replace the faulty ROM and perform VerUP operation on the DLD method again.
2.5.1 Log collection/extraction tool function explanation
016-503 SMTP Server Fail for Redirector
016-500 Write to Cont-ROM error detection (During DLD method) [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] The problem with the SMTP Server name could not be resolved (though the machine tried to con-
An error has occurred during the process of writing data to the Cont-ROM. (During DLD method) nect to the server).
[Detection Conditions] [Detection Conditions]
An error was detected when writing data to the Cont-ROM. DNS Library Call Error
Not able to carry out normal operation because ROM content is missing. [Corrective Actions]
[Corrective Actions] Specify the correct SMTP Server name or specify the IP address.
Retry job. If retry failed, replace the Controller-ROM and perform VerUP operation on the DLD If the problem persists, perform the following procedure to repair it.
method again. 2.4 NET System Fault Check
2.4.3 No output is available, no data is printed
016-501 Write to S2X-ROM error detection (During DLD method) 2.4.5 Network-Related Details Check Flow
[Error Type]
Job Fail 016-504 POP Server Fail for Redirector
[Fault Content] [Error Type]
An error has occurred during the process of writing data to the S2X-ROM. (During DLD method) Job Fail
[Detection Conditions] [Fault Content]
An error was detected when writing data to the S2X-ROM The problem with the POP Server name could not be resolved (though the machine tried to connect
Not able to carry out normal operation because ROM content is missing. to the server)
[Corrective Actions] [Detection Conditions]
Retry job. If retry failed, replace the S2X-ROM and perform VerUP operation on the DLD method DNS Library Call Error
again. [Corrective Actions]
Specify the correct POP Server name or specify the IP address.
016-502 Write to Cont/S2X/IISS/DADF/IOT/Fin/FaxCard error If the problem persists, perform the following procedure to repair it.
detection (During PJL method) 2.4 NET System Fault Check
2.4.3 No output is available, no data is printed
[Error Type]
2.4.5 Network-Related Details Check Flow
Job Fail
[Fault Content] 016-505 POP Authentication Fail for Redirector
An error has occurred during the writing of data to any of Cont/S2X/IISS/DADF/IOT/Fin/FaxCard [Error Type]
(During PJL method) Job Fail
[Detection Conditions] [Fault Content]
An error was detected when writing data to one of the ROMs in the machine A failure in POP authentication (after the machine connected to the server).
[Detection Conditions] [Detection Conditions]
Incorrect POP Server authentication information was detected. An image log transfer fails.
[Corrective Actions] [Corrective Actions]
Specify the correct POP Server authentication information. Check the state of the destination image log control server and that of the network, and clear any
If the problem persists, perform the following procedure to repair it. factor preventing image logs from being transferred to the image log control server.
2.4 NET System Fault Check
2.4.3 No output is available, no data is printed 016-509 ImageLog No Send Rule01
2.4.5 Network-Related Details Check Flow [Error Type]
Job Fail
016-506 Image Log HDD Full [Fault Content]
[Error Type] Because rules for log image transfer are not registered, a job cannot be continued.
Job Fail [Detection Conditions]
[Fault Content] With the system data ’Auto Transfer Setting’ set to ’Transfer by the job,’ transfer rules are not regis-
Because the log image storage area on the disk is full, a job cannot be continued. tered, causing a job to be discontinued.
[Detection Conditions] [Corrective Actions]
When the system data ’Level of Ensuring Log image Creation’ is set to ’High’ the log image storage Register rules for transfer from the destination image log control server to the device.
area on the disk becomes full (during processing any job other than copy/scan jobs).
[Corrective Actions] 016-510 ImageLog No Send Rule02
Try to rerun the job. [Error Type]
If the situation is the same despite some re-attempts, delete unnecessary documents saved in the Job Fail
device or change the level of ensuring creation (to Low). However, the level is set to Low, log image
creation cannot be ensured. [Fault Content]
Rules for log image transfer are not registered.
016-507 ImageLog Send Fail01 [Detection Conditions]
Because transfer rules are not registered, a transfer fails.
[Error Type]
Job Fail
[Corrective Actions]
Register rules for transfer from the destination image log control server to the device.
[Fault Content]
A log image transfer fails, making it impossible to continue a target job which will consist of created
images. 016-511 ImageLog Invalid Send Rule01
[Detection Conditions] [Error Type]
With the system data ’Auto Transfer Setting’ set to ’Transfer by the job’ a log image transfer fails, Job Fail
making it impossible to continue a target job. [Fault Content]
[Corrective Actions] Rules for log image transfer are illegal, causing a job to be discontinued.
Check the state of the destination image log control server and that of the network, and clear any [Detection Conditions]
factor preventing image logs from being transferred to the image log control server.
With the system data ’Auto Transfer Setting’ set to ’Transfer by the job,’ illegal transfer rules cause a
016-508 ImageLog Send Fail02 job to be discontinued.
[Error Type] [Corrective Corrections]
Job Fail Overwrite rules for transfer from the destination image log control server to the device.
[Fault Content]
A log image transfer fails, making it impossible to continue an image transfer job.
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016-512 ImageLog Invalid Send Rule02 OF-09 Common Job Fail
[Error Type] 2.4.3 No output is available, no data is printed
Job Fail
[Fault Content] 2.4.4 Printing can be performed but abnormally
Rules for log image transfer are illegal. 2.4.5 Network-Related Details Check Flow
[Detection Conditions]
Illegal transfer rules cause a transfer failure. 016-515 XPS Short of Memory
[Corrective Actions] [Error Type]
Overwrite rules for transfer from the destination image log control server to the device. Job Fail
016-513 SMTP Server Reception Error [Fault Content]
XPS Short of Memory
[Fault Name]
SMTP Server Reception Error [Detection Conditions]
[Error Type] During XPS Bridge processing, a lack of memory was detected.
Job
[Fault Content] [Corrective Actions]
Error when receiving response from the SMTP server (after connecting to the server) If print mode is set to [high resolution], change it to [standard]. If print mode is set to [standard], change it
to [high speed].
[Detection Conditions]
SMTP Server Response Receive Timeout If memory is still insufficient, expand memory.
[Corrective Actions]
If memory is expanded to the maximum but the problem still occurs, print from XPS Viewer, using a driver
1. Timeout has occurred.
(ART-EX, PCL, etc.).
• Server Load is Heavy/Network Traffic is High
-> Wait awhile before re-executing job. If the problem persists, go to the following and resolve it.
• Check that SMTP Send Port No. is correct.
->If the situation does not improve, consult with the Network Administrator. OF-09 Common Job Fail
016-516 XPS PrintTicket description error
016-514 XPS Error
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content] XPS PrintTicket description error
XPS Error
[Detection Conditions]
[Detection Conditions] PrintTicket included in a XPS document is based on [grammar not supported by this machine] or has
During XPS Bridge processing, Invalid Schema, Parameter Error, damage to XPS File, or an error inter- [print instuructions not supported by this machine].
nal to XPS Decomposer occurred.
[Corrective Actions]
[Corrective Actions] Check whether the user’s way of using the application that sends a print job and the print instructions
Print from XPS Viewer, using a pinter driver (ART-EX, PCL, etc.). have problems.
If the problem persists, go to the following to resolve it.
If they have no problems, ask not Fuji Xerox but a vendor that produces the application that sends a print [Fault Content]
job about the operation of the application. If this does not resolve the problem, get a list of printer set- Number of Printable Sides Limit Full
tings, a job history report, and the print data with PrintTicket to send, and go to the following to resolve
the problem. [Detection Conditions]
A number of printable sides is set in the device and the number of printed sides as the job is running
OF-09 Common Job Fail has reached that number.
[Corrective Actions]
If the problem persists, contact the support division for instructions.
Contact the System Administrator to request for a change in the limit of the printable sides.
016-517 PS Booklet Illegal Color Mode Change
[Error Type] 016-520 MRC HW Job Error
Job Fail [Error Type]
Job Fail
[Fault Content] [Fault Content]
PS documents to be printed into a booklet have black, white and color areas High Compression H/W Job Error
[Detection Conditions]
[Detection Conditions]
An error has occurred during the usage of High Compression Board.
While PS Decomp was interpreting a booklet job, a change to Process Color Model or the resolution/
binary/multi-valued parameter was detected. [Corrective Actions]
Repeat the operation or change the output file format/color mode.
[Corrective Actions] If the problem persists, perform the following procedure to correct it.
Rewrite the PostScript file in the way that does not allow the page device, Process Color Model, to be Replace the High Compression Board.
changed in the process. If the cause of error is not clear, perform the following and check whether the status improved.
– Replace the Memory Modules on the Main PWBA
If the problem persists, go to the following and resolve it.
– Replace the Main PWBA.
OF-09 Common Job Fail
016-521 SmartCard Not Found
016-518 PS Booklet Conflict WM [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] Smart Card Connection Error
Simultaneous Specification of PS Booklet and Watermark [Detection Conditions]
[Detection Conditions] After a personal signature scan job has started up, the Smart Card was removed or the Card
PS Booklet and Watermarks were specified at the same time. Reader was detached, which causes the personal signature to fail.
[Corrective Actions] [Corrective Actions]
PS Booklet and Watermark/UUID cannot be specified at the same time. Cancel either one. Insert the Smart Card into the Reader and check the PIN again before performing the personal sig-
If the problem persists, carry out the following procedure: nature scan.
OF-09 Common Job Fail If the Card Reader was detached, reconnect it again and restart the device.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
problem has occurred and contact the support department for instructions.
016-519 Device DV - Reached Limit 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail
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016-522 LDAP SSL error 112 [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] LDAP-SSL authentication error 115 has occurred (the server certificate has expired)
LDAP-SSL authentication error 112 has occurred (the client certificate cannot be obtained) [Detection Conditions]
[Detection Conditions] SSL authentication error of the LDAP Server.
The Server certificate has expired
SSL authentication error of the LDAP Server.
The SSL client certificate cannot be obtained. [Corrective Actions]
[Corrective Actions] Change the LADP Server SSL certificate to one that is valid.
Install the SSL client certificate into the device as the LDAP Server will request for it. Although this error can also be avoided by setting ’SSL Server Authentication’ to ’OFF’ at the
device, keep in mind that it would also no longer guarantee the legitimacy of the connected LDAP
Server.
016-523 LDAP SSL error 113
[Error Type] 016-526 LDAP SSL error 116
Job Fail [Error Type]
[Fault Content] Job Fail
LDAP-SSL authentication error 113 has occurred (the server certificate data is incorrect) [Fault Content]
[Detection Conditions] LDAP-SSL authentication error 116 has occurred (the Server Name and the certificate does not
SSL authentication error of the LDAP Server. match)
The Server certificate data is incorrect [Detection Conditions]
[Corrective Actions] SSL authentication error of the LDAP Server.
The device cannot trust the SSL certificate of the LDAP Server. The Server Name and the certificate do not match.
Register the root certificate of the LDAP Server SSL certificate in the device. [Corrective Actions]
Ensure that the address of the LDAP Server set in the device matches the address of the LDAP
016-524 LDAP SSL error 114 Server defined in the SSL certificate.
Although this error can also be avoided by setting ’SSL Server Authentication’ to ’OFF’ at the
[Error Type] device, keep in mind that it would also no longer guarantee the legitimacy of the connected LDAP
Job Fail Server.
[Fault Content]
LDAP-SSL authentication error 114 has occurred (the server certificate is close to expiring) 016-527 LDAP SSL error 117
[Detection Conditions] [Error Type]
SSL authentication error of the LDAP Server.
Job Fail
The Server certificate is close to expiring
[Fault Content]
[Corrective Actions] LDAP-SSL authentication error 117 has occurred (SSL authentication internal error)
Change the LADP Server SSL certificate to one that is valid.
[Detection Conditions]
Although this error can also be avoided by setting ’SSL Communication During Authentication’ of
’LDAP Server/Directory Service Settings’ to ’Disabled’ at the device, keep in mind that it would also SSL authentication error of the LDAP Server.
no longer guarantee the legitimacy of the connected LDAP Server. SLL authentication internal error has occurred.
[Corrective Actions]
016-525 LDAP SSL error 115 An internal error has occurred in the program.
016-528 SmartCard Not Auth
[Error Type]
Job Fail 016-534 Kerberos Attestation protocol error 41,42
[Fault Content] [Error Type]
Smart Card Personal Authentication Error Job Fail
[Detection Conditions] [Fault Content]
After a personal signature scan job has started up, the Smart Card PIN check status was cleared, Kerberos Attestation protocol error (41, 42)
which causes the personal signature to fail.
[Detection Conditions]
[Corrective Actions] A Kerberos Server Attestation protocol error has occurred. (41, 42)
Check the PIN and again perform the personal signature scan.
[Corrective Actions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Although the Kerberos Server exists in a realm that is set in the device, the address of the Kerberos
has occurred and contact the support department for instructions.
Server that was set cannot be connected to.
2.5.1 Log collection/extraction tool function explanation
Check that the realm name and Server address in the Kerberos Settings of the device are set cor-
rectly.
016-529 Remote Download server timeout When connected to a Microsoft Windows 2000/2003 Server, use all upper case for the realm name.
[Error Type]
Job Fail 016-535 Remote Download file access error
[Fault Content] [Error Type]
Remote Download Server Timeout Job Fail
[Detection Conditions] [Fault Content]
There was no response within the specified time (45 sec) when connecting to the Remote Download There are no FW update files in the Remote Download server.
server.
[Detection Conditions]
[Corrective Actions] The specified FW update file (Download image file) is not found in the Remote Download server.
Check the network connection. Check that the Remote Download server is properly configured and
operating on the network.
[Corrective Actions]
Check the Remote Download server for the FW update file.
016-533 Kerberos Attestation protocol error 37
016-536 Host name solution error in Remote Download
[Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Kerberos Attestation protocol error (37)
[Fault Content]
Remote Download Server Name Resolution Error
[Detection Conditions]
A Kerberos Server Attestation protocol error has occurred. (37)
[Detection Conditions]
Failed to resolve the hostname (server name) during the DNS access before connecting to the
[Corrective Actions] Remote Download server. DNS library call error.
The clock difference between the device and the Kerberos server has exceeded the clock skew limit
of the Kerberos server. Check that the clocks of the device and Kerberos server are set correctly.
[Corrective Actions]
Check the connection to the DNS.
At the same time, check that the daylight saving time and time zone settings for the device and the
Kerberos server are the same. Or, check whether the Remote Download server name has been registered in the DNS.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions. 016-537 Remote Download server connection error
2.5.1 Log collection/extraction tool function explanation
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[Error Type] [Corrective Actions]
Job Fail Update the realm list, using the Update Realm button on the device, or add the domain to the
[Fault Content] ApeosWare Authentication Agent.
To update the device realm information, perform the following: Press the [Authentication Agent] but-
Remote Download Server Connection Error
ton on the Authentication window of the device. The Authentication Agent window appears. Press
[Detection Conditions] the [Update] button on the window.
The port of the connection destination Remote Download server is not open. If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
[Corrective Actions] info9 or xxx.tgz log and the network log and contact Support G for instructions.
Check the network connection setting (port) of the Remote Download server. 2.5.1 Log collection/extraction tool function explanation
016-538 Remote Download file write error 016-545 Attestation Agent error 545
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Remote Download File Write to HDD Error Attestation Agent error (CLOCKSKEW_ERR)
[Detection Conditions] [Detection Conditions]
The FW update file that was obtained from the Remote Download server cannot be saved properly A Clock skew error has occurred in attestation.
into the HDD. The time of ApeosWare Authentication Agent and ActiveDirectory is out of sync with the upper limit
[Corrective Actions] of the Kerberos ClockSkew set in the ActiveDirectory.
Check the HDD for free space and delete unnecessary files. Or, replace the HDD. [Corrective Actions]
Match the time of the PC where the ApeosWare Authentication agent is installed in with the time of
the PC where the ActiveDirectory is.
016-539 Kerberos Attestation protocol error other Furthermore, if the Windows Time Service in the PC where the ApeosWare Authentication Agent is
[Error Type] installed is stopped, start it up.
Job Fail Refer to the ApeosWare Authentication agent User Guide for solutions.
[Fault Content] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
info9 or xxx.tgz log and the network log and contact Support G for instructions.
Kerberos Attestation protocol error (others)
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
A Kerberos Server Attestation protocol error has occurred. (Others)
[Corrective Actions] 016-546 Attestation Agent error 546
An internal error has occurred in the program. [Error Type]
Job Fail
016-543 Attestation Agent error 543 [Fault Content]
Attestation Agent error (ACCESS_DENIED)
[Error Type]
Job Fail
[Detection Conditions]
A general user has attempted to obtain other user’s user information (GetUserInformation method
[Fault Content] only).
Attestation Agent error (REALM_UNKNOWN)
The User Name included in the WWW-Authorization of the http header is different from the <Use-
[Detection Conditions] rID> included in the request message of the GetUserInformation method.
The specified realm/domain has disappeared from the ApeosWare Authentication Agent (the [Corrective Actions]
domain was manually deleted at the ApeosWare Authentication Agent after obtaining the realm
Turn the power OFF then ON.
name list from the device)
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the [Fault Content]
info9 or xxx.tgz log and the network log and contact Support G for instructions. Attestation Agent error (CONFIGRATION_ERROR)
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
The existence check for the specified user in the event of an authentication error has failed.
016-548 Attestation Agent error 548 The domain user reference login name or the reference password of the ApeosWare Authentication
[Error Type] Agent domain is incorrect.
Job Fail [Corrective Actions]
[Fault Content] Set the domain user reference login name or the reference password of the ApeosWare Authentica-
tion Agent domain to the correct items.
Attestation Agent error (UNREGISTERED_DEVICE)
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
[Detection Conditions] info9 or xxx.tgz log and the network log and contact Support G for instructions.
The information of the machine that is performing the authentication operation is not in the database 2.5.1 Log collection/extraction tool function explanation
(GetUserInformation method only).
The device is not registered in the ApeosWare Authentication Agent.
[Corrective Actions] 016-555 Attestation Agent error 555
Register the device in the ApeosWare Authentication Agent. Refer to the ’ApeosWare Authentica- [Error Type]
tion Agent User Guide’ for solutions. Job Fail
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the [Fault Content]
info9 or xxx.tgz log and the network log and contact Support G for instructions.
Attestation Agent error (SERVICE_ISNOT_WORKING)
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
Timed out when connecting to the authentication server.
016-553 Attestation Agent error 553 The ApeosWare Authentication Agent cannot connect to the database or the Active Directory.
[Error Type] [Corrective Actions]
Job Fail Check that the ApeosWare Authentication Agent can connect to the database or the Active Direc-
[Fault Content] tory.
Attestation Agent error (VERSION_MISMATCH) Refer to the ApeosWare Authentication Agent User Guide for solutions.
[Detection Conditions] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
info9 or xxx.tgz log and the network log and contact Support G for instructions.
The version information written in the SOAP Header cannot be understood. The ApeosWare
Authentication Agent does not support the version of the device interface. 2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
The version of the ApeosWare Authentication Agent needs to be upgraded. 016-556 Attestation Agent error 556
Check that the machine is a product that is supported by the upgraded version of the ApeosWare [Error Type]
Authentication Agent. Job Fail
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the [Fault Content]
info9 or xxx.tgz log and the network log and contact Support G for instructions.
Attestation Agent error (SERVICE_IS_PROCESSING)
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
Timeout during database processing.
016-554 Attestation Agent error 554 Error has occurred in the database that the ApeosWare Authentication Agent is connected to due to
[Error Type] overloading.
Job Fail [Corrective Actions]
Wait for a while before authenticating again as the service is overloaded.
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If that did not solve the problem, check the ApeosWare Authentication Agent. [Detection Conditions]
Refer to the ApeosWare Authentication Agent User Guide for solutions. When performing the Remote Download, an invalid value is set in the required system data.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the [Corrective Actions]
info9 or xxx.tgz log and the network log and contact Support G for instructions.
Check that all system data that must be set to perform the Remote Download have been properly
2.5.1 Log collection/extraction tool function explanation
set.
Example: Check the server settings corresponding to the IP mode, etc.
016-557 Attestation Agent error 557
[Error Type] 016-560 Attestation Agent error 560
Job Fail [Error Type]
[Fault Content] Job Fail
Attestation Agent error (INTERNAL_ERROR) [Fault Content]
[Detection Conditions] Attestation Agent communication error
Other error has occurred in attestation. [Detection Conditions]
An internal error has occurred in the ApeosWare Authentication Agent. A communication error has occurred between the ApeosWare Authentication Agent and the
[Corrective Actions] machine.
Check the ApeosWare Authentication Agent. [Corrective Actions]
Refer to the ApeosWare Authentication Agent User Guide for solutions. 1. Check that the network cable is connected and check the settings of the Authentication Agent func-
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the tion.
info9 or xxx.tgz log and the network log and contact Support G for instructions. 2. If DNS address of the Server is set as the Server name/IP address of the ApeosWare Authentication
2.5.1 Log collection/extraction tool function explanation Agent in the printer function settings list, check that DNS is enabled.
016-558 Attestation Agent error 558 016-562 ADetected user duplication, in a cert agent
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Attestation Agent error (MISC_ERR) Authentication Agent error * Duplicate IDs were detected at ICCG external authentication
[Detection Conditions] [Detection Conditions]
The machine has received an unknown error from the ApeosWare Authentication Agent. Two or more entries with the same IC card information were found in the temporary user DB of
[Corrective Actions] Active Directory or Authentication Agent.
Turn the power OFF then ON. [Corrective Actions]
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the Make corrections so that the temporary user entries of the Active Directory or Authentication Agent
info9 or xxx.tgz log and the network log and contact Support G for instructions. do not have the same IC card information.
2.5.1 Log collection/extraction tool function explanation If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
016-559 Remote Download parameter error
[Error Type]
016-563 ImageLog Memory Full (Exp. Kit)
Job Fail
[Error Type]
[Fault Content]
Job Fail
Remote Download Parameter Error
[Fault Content]
Impossible to continue with the Job because the Image Extension Kit has insufficient memory
[Detection Conditions] [Error Type]
When the system data ’Log/Image Creation Guarantee Level’ is set to ’High’, the Image Extension Job Fail
Kit has insufficient memory. [Fault Content]
[Corrective Actions] NVM Backup/Restore condition error
Set the image quality to ’Normal’. [Detection Conditions]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
• During backup, the FW download file that has the same version as the machine cannot be found.
problem has occurred and contact the support department for instructions.
• During restore, the machine configuration during backup and restore does not match. Therefore, the
2.5.1 Log collection/extraction tool function explanation
restore cannot be performed.
• At an attempt to restore a specific backed-up file, a backed-up file for another device or a wrong
016-564 Remote Download Server Authentication Failed backed-up file has been selected.
[Error Type] [Corrective Actions]
Job Fail • During backup, save the FW download file into the ’dwld’ directory in the USB memory, plug it into
the machine, and then perform the backup.
[Fault Content]
• During restore, use the same IOT and IIT ROM versions as those during backup. When performing
Remote Download Server Authentication Error restore using a USB backup file, also use the same HDD configuration.
[Detection Conditions] • If there is no HDD, use the same ESS ROM versions as well. If the same configuration cannot be
When accessing the Remote Download server, an authentication error notification was issued from attained, delete the backup file from the panel.
the server. • If the problem occurred at an attempt to restore a backed-up file from an external place, check that
[Corrective Actions] the ESS/IIT/IOT/FAX ROM version is still the same as the version used when the backed-up file
was created. Furthermore, check the device is the same as the one that generated the backed-up
Check that the correct user name and password was specified when accessing the Remote Down-
file.
load server.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
problem has occurred and contact the support department for instructions. 016-567 Backup Capacity Full
2.5.1 Log collection/extraction tool function explanation [Error Type]
Job Fail
016-565 Backup Restore Error [Fault Content]
[Error Type] NVM data to back up is over the capacity of the destination to save it.
Job Fail [Detection Conditions]
[Fault Content] • The backup destination has insufficient capacity.
Backup/Restore Error • The memory is not enough for data-to-back-up to be encrypted.
[Detection Conditions] [Corrective Actions]
• When performing backup, there is no backup storage destination. • Before performing the HDD backup, delete existing backup files through the panel to increase the
• When performing restore or deletion of backup files, there are no backup files. capacity.
[Corrective Actions] • Before performing USB backup, delete the backup files in the USB memory through the panel, or
use a PC to delete unnecessary files in the USB memory to increase the capacity.
• For USB backup, check that the USB Memory is properly installed. If the problem persists, use a PC
to check the USB memory for a ’backup’ directory. If it is not there, create it.
• When performing restore or deletion of backup files from the USB backup file, check that the USB 016-568 Backup Restore Failed
Memory is properly installed. [Error Type]
Job Fail
016-566 Backup Restore Condition Error [Fault Content]
NVM data could not be backed up or restored for some reason.
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[Detection Conditions] [Error Type]
• An HDD access error has occurred. job
• A USB Memory access error has occurred. [Fault Content]
• The backup file was corrupted during restore. XPIF parameter mismatch.
• An unexpected error has occurred. [Detection Conditions]
[Corrective Actions] Decomposer detects job ticket has instructed Device to do what is inconsistent with device spec.
• Format the HDD before performing HDD backup. [Corrective Actions]
• Before performing restore using the HDD backup file, delete backup files through the panel. If the
Check for a mismatch between parameters specified by job ticket, correct the parameters and then
problem persists, format the HDD. resend the job.
• For USB backup, check that the USB Memory is properly installed. If the problem persists, use a PC
to format the USB Memory.
• When performing restore using USB backup files, check that the USB Memory is properly installed. 016-572 Job ticket media error
If the problem persists, use the panel or a PC to delete the backup files. [Error Type]
• If the problem still persists, use a PC to format the USB Memory. job
[Fault Content]
016-569 Attestation Agent error 569 XPIF media conversion error.
[Error Type] [Detection Conditions]
Job Fail Decomposer detects paper whose properties are specified by job ticket cannot be recognized as
[Fault Content] paper (size/type/color) supported by device.
Attestation Agent errors other than listed previously [Corrective Actions]
[Detection Conditions] Check that the device that receives data can print it onto paper whose properties (size/type/weight/
color/punched) are specified by job ticket.
Errors related to the functions of the Authentication Agent other than listed previously.
[Corrective Actions]
Turn the power OFF then ON.
016-573 Job ticket parse error
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the [Error Type]
info9 or xxx.tgz log and the network log and contact Support G for instructions. job
2.5.1 Log collection/extraction tool function explanation [Fault Content]
XPIF Interpret error.
016-570 Job ticket out of memory [Detection Conditions]
[Error Type] XPIF Parser has received and processed job ticket that has syntax impossible to interpret.
job [Corrective Actions]
[Fault Content] Ensure the following: software is properly installed on client that generates job ticket; operational
XPIF memory is short. requirements are met; and software version matches device version.
[Detection Conditions]
XPIF Parser detects ’out of memory’ while interpreting job ticket. 016-574 Host name solution error in FTP
[Corrective Actions] [Error Type]
Increase memory size for job ticket on UI Panel, restart MC, and then run the job. Job Fail
[Fault Content]
016-571 Job ticket wrong param Unable to resolve hostname during FTP scan
[Detection Conditions]
Failed to resolve the hostname (server name) during the DNS access before connecting to the FTP 016-577 Problem in FTP service
Server. DNS library call error.
[Error Type]
[Corrective Actions] Job Fail
1. Check the connection to the DNS.
[Fault Content]
Or, check whether the destination server name has been registered in the DNS.
Problem with the FTP service
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions. [Detection Conditions]
2.5.1 Log collection/extraction tool function explanation Failed to connect to the FTP service of the destination server.
[Corrective Actions]
016-575 DNS server un-sets up in FTP Take any one of the following actions:
– Check that the FTP service of the Server is operating.
[Error Type]
– Check that the FTP port number of the Server matches the FTP port number that is set on the
Job Fail
machine.
[Fault Content] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
The DNS server was not set during FTP scan has occurred and contact the Support G for instructions.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
Before connecting to the FTP server, the DNS server was detected to be not set. DNS library call
error. 016-578 Login name or a password error in FTP
[Corrective Actions] [Error Type]
1. Set the DNS address.
Job Fail
Or, set the destination server address using IP address.
[Fault Content]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
FTP scan login name or password error
has occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation [Detection Conditions]
The USER./PASS command in this machine has failed after connecting to the FTP Server. There
are problems with the login name or password.
016-576 Server connection error in FTP
[Corrective Actions]
[Error Type] 1. Check that the login name (user name) and password are correct.
Job Fail If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Fault Content] has occurred and contact the Support G for instructions.
Problem with connection to server during FTP scan 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
Failed to connect to the FTP server. 016-579 Scanning picture preservation place error in FTP
[Corrective Actions] [Error Type]
1. Check that network communication between the transfer destination FTP server and this machine is Job Fail
available. For example, check the following:
[Fault Content]
• Check that the Server IP address is correct.
Problem with scanned image storage destination of FTP Scan
• Check the connection of network cables.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Detection Conditions]
has occurred and contact the Support G for instructions. When moving the image storage destination after connecting to the FTP server, failed to move to
the RepositoryPath. There are problems with the scanned image data storage destination.
2.5.1 Log collection/extraction tool function explanation
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[Corrective Actions] 2. Check that the storage destination has enough free space.
1. Check that the scanned image storage destination on the FTP scan server is correct. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
016-580 File name acquisition failure from FTP server
[Error Type]
016-583 Lock folder creation failure in FTP
Job Fail
[Error Type]
[Fault Content]
Job Fail
Unable to obtain file name/folder name on the FTP scan server
[Fault Content]
[Detection Conditions]
Failed to create an FTP scan lock folder
The NLST command has failed when obtaining the file/folder name on the server after connecting to
the FTP server. [Detection Conditions]
[Corrective Actions] When creating a lock folder in the server after connecting to the FTP server, the lock folder creation
has failed.
1. Check the access right to the FTP scan server.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Corrective Actions]
has occurred and contact the Support G for instructions. 1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the
job.
2.5.1 Log collection/extraction tool function explanation
2. Check that the specified name is a folder name that can be created in the storage destination.
3. Check whether a folder with the same name as the specified name already exists.
016-581 File name suffix limit over in FTP 4. Check that the storage destination has enough free space.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Job Fail has occurred and contact the Support G for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation
The FTP scan file name/folder name suffix has exceeded the limit
[Detection Conditions] 016-584 Folder creation failure in FTP
When determining the file/folder name in the server after connecting to the FTP server, the file [Error Type]
name/folder name suffix exceeded the limit. Job Fail
[Corrective Actions] [Fault Content]
1. Change the file name/destination folder. Else, move or delete the files in the destination folder.
Failed to create an FTP scan folder
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
[Detection Conditions]
When creating a folder in the server after connecting to the FTP server, the folder creation has
2.5.1 Log collection/extraction tool function explanation
failed.
[Corrective Actions]
016-582 File creation failure in FTP 1. Check that the specified name is a folder name that can be created in the storage destination.
[Error Type] 2. Check whether a folder with the same name as the specified name already exists.
Job Fail 3. Check that the storage destination has enough free space.
[Fault Content] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Failed to create an FTP scan file has occurred and contact the Support G for instructions.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
When creating a file in the server after connecting to the FTP server, the file creation has failed.
[Corrective Actions] 016-585 File delete failure in FTP
1. Check that the specified name is a file name that can be created in the storage destination
[Error Type] 016-588 Data write-in failure to FTP server
Job Fail [Error Type]
[Fault Content] Job Fail
Failed to delete an FTP scan file [Fault Content]
[Detection Conditions] Failed to write data into the FTP scan server
When deleting a file in the server after connecting to the FTP server, the deletion has failed. [Detection Conditions]
[Corrective Actions] Failed to write data into the server after connecting to the FTP server.
1. Check the access right to the server. [Corrective Actions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
1. Check that the storage destination has enough free space.
has occurred and contact the Support G for instructions.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
2.5.1 Log collection/extraction tool function explanation
has occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
016-586 Lock folder delete failure in FTP
[Error Type] 016-589 Data read failure from FTP server
Job Fail [Error Type]
[Fault Content] Job Fail
Failed to delete an FTP scan lock folder [Fault Content]
[Detection Conditions] Failed to read data from the FTP scan server
When deleting a lock folder in the server after connecting to the FTP server, the deletion has failed. [Detection Conditions]
[Corrective Actions] Failed to read data from the FTP server after connecting to the FTP server during scanner (Save to
1. Check the access right to the server. PC) FTP transfer.
2. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the [Corrective Actions]
job.
Check whether there is access right to the FTP server and grant the proper rights.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions. has occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation
016-590 Data reading failure from FTP server
016-587 Folder delete failure in FTP
[Error Type]
[Error Type] Job Fail
Job Fail
[Fault Content]
[Fault Content] ’Prohibit Overwrite’ is selected for FTP scan ’File Name Conflict’
Failed to delete an FTP scan folder
[Detection Conditions]
[Detection Conditions] Unable to save a file after connecting to the FTP server during scanner (Save to PC) FTP transfer
When deleting a folder in the server after connecting to the FTP server, the deletion has failed. because ’File Name Conflict’ is set to ’Cancel Job’.
[Corrective Actions] [Corrective Actions]
1. Check the access right to the server. Set ’File Name Conflict’ to other than ’Cancel Job’.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions. has occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation
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[Error Type]
016-591 FTP scan filing policy injustice Job Fail
[Error Type] [Fault Content]
Job Fail The TYPE command has failed during FTP scan (Network error)
[Fault Content] [Detection Conditions]
Incorrect FTP scan filing policy (when additional items are selected) The TYPE command has failed after connecting to the FTP server. (Network error)
[Detection Conditions] [Corrective Actions]
Incorrect filing policy (when additional items are selected) was detected after connecting with the Repeat the operation.
FTP server. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Corrective Actions] has occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
1. When ’Add’ is selected for ’File Name Conflict’, check that the file format is not set to Multi-page.
016-592 NEXTNAME.DAT file access error in FTP 016-595 PORT command failure in FTP
[Error Type] [Error Type]
Job Fail
Job Fail
[Fault Content] [Fault Content]
NEXTNAME.DAT file access error during FTP scan The PORT command has failed during FTP scan (Network error)
[Detection Conditions] [Detection Conditions]
The PORT command has failed after connecting to the FTP server. (Network error)
An error has occurred when accessing the NEXTNAME.DAT file after connecting to the FTP server
during scanner (Save to PC) FTP transfer. [Corrective Actions]
[Corrective Actions] Repeat the operation.
1. When ’Add’ is selected for ’File Name Conflict’, check that the NEXTNAME.DAT file is correct. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions. 2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation
016-596 CDUP command failure in FTP
016-593 Internal error in FTP Scan [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] The CDUP command has failed during FTP scan (Network error)
An internal error has occurred during FTP scan [Detection Conditions]
[Detection Conditions] The CDUP command has failed after connecting to the FTP server. (Network error)
A Redirector internal error has occurred after connecting to the FTP server. [Corrective Actions]
[Corrective Actions] Repeat the operation.
Repeat the operation. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions. 2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation
016-597 Same name file exists in FTP servcer
016-594 TYPE command failure in FTP
[Error Type] 1. Reduce a send parameter of resolution (image-to-send quality) and resend the job.
Job Fail 2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
[Fault Content] 3. Change ’’max message size’’ to a larger value. (10MB recommended as default)
If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of
The process was cancelled since a file (folder) with the same name exists during FTP scan (Credit-
Mutuel specifications) it and contact the Support division for instructions.
2.5.2 Logging/Extraction Tools Operational Instructions
[Detection Conditions]
The process was cancelled because a file/folder with the same name was detected after connecting
to the FTP server. (CreditMutuel specifications) 016-600 KO Authentication Locked
[Corrective Actions] [Error Type]
Perform the same operation again without multiple machines accessing the same folder in the same History
server. [Fault Content]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Logged by incorrect KO authentication detection (Detects NG in continuous KO authentication).
has occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
The no. of continuous KO authentication errors reached the setting value of the System Data ’KO
Authentication Continuous Error Maximum Count (NVM:700-563)’.
016-598 Email message size over [Corrective Actions]
[Error Type] Only record the data to the history.
job
[Fault Content] 016-601 Illegal Access Detection
Email message size is over spec.
[Error Type]
[Detection Conditions] History
In paginating, mail data size per page exceeds system data ’max message size’.
[Fault Content]
[Corrective Actions] Illegal trespassing detected (Identification/authentication error due to KO/CO User ID NG Or Pass-
Perform the following: word NG).
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job. [Detection Conditions]
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
The no. of authentication errors (CO/KO inclusive) within the specified time reached the setting
3. Change ’’max message size’’ to a larger value. (10MB recommended as default) value of the System Data ’Authentication Error Maximum Count (NVM:700-564)’.
If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of [Corrective Actions]
it and contact the Support division for instructions.
Only record the data to the history.
2.5.2 Logging/Extraction Tools Operational Instructions
016-603 HDD not found Fail
016-599 Email message size over
[Fault Name]
[Error Type]
HDD not found Fail
job
[Error Type]
[Fault Content]
Record
Email message size is over spec.
[Fault Content]
[Detection Conditions]
The HDD is not detected.
In paginating, mail data size per page exceeds system data ’max message size’.
[Detection Conditions]
[Corrective Actions]
Although the HDD was connected in the previous Power ON, now it cannot be detected.
Perform the following:
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[Corrective Actions] [Corrective Actions]
(No User intervention needed) Repair the connection fault.
016-604 Created debug-log by System 016-607 Cont-UI Cable Connection Fail
[Fault Name] [Fault Name]
Created debug-log by System Cont-UI Cable Connection Fail
[Error Type] [Error Type]
Record Record
[Fault Content] [Fault Content]
Debug Log Auto Creation by System Cont-UI Cable Connection Fail
[Detection Conditions] [Detection Conditions]
1. When the power is turned OFF and a debug log is automatically created during job execution Fault in the connection with the UI Cable is detected by the controller.
2. When the power is turned ON and a debug log is automatically created while the power is turned [Corrective Actions]
OFF and the Power OFF Sequence is not executed
Repair the connection fault.
[Corrective Actions]
Collect the debug log if necessary.
016-608 Cont-MCU Cable Connection Fail
[Fault Name]
016-605 Created debug-log by ExtCont Cont-MCU Cable Connection Fail
[Fault Name] [Error Type]
Created debug-log by ExtCont Record
[Error Type] [Fault Content]
Record
Cont-MCU Cable Connection Fail
[Fault Content] [Detection Conditions]
Debug Log Auto Creation by ExtCont
Fault in the connection with the MCU Cable is detected by the controller.
[Detection Conditions] [Corrective Actions]
When a debug log is created by a request from an external DFE such as DocuSP
Repair the connection fault.
[Corrective Actions]
Collect the debug log if necessary.
016-609 PCI Option No Support Device Fail
[Fault Name]
016-606 Cont-BP Cable Connection Fail PCI Option No Support Device Fail
[Fault Name] [Error Type]
Cont-BP Cable Connection Fail
Record
[Error Type] [Fault Content]
Record PCI Option No Support Device Fail
[Fault Content] [Detection Conditions]
Cont-BP Cable Connection Fail
Unknown PCI Option is detected by the controller.
[Detection Conditions] [Corrective Actions]
Fault in the connection with the back plane is detected by the controller.
Remove unknown PCI Option.
016-610 PCIEX Option No Support Device Fail 2.5.1 Logging/Extraction Tools Functional Instructions
[Fault Name]
PCIEX Option No Support Device Fail 016-701 Out of ART EX Memory
[Error Type] [Error Type]
Record Job Fail
[Fault Content] [Fault Content]
PCI EX Option No Support Device Fail Insufficient PLW Decomposer Memory
[Detection Conditions] [Detection Conditions]
Unknown PCI Ex Option is detected by the controller. An insufficient memory was detected while using the ART EX.
[Corrective Actions] [Corrective Actions]
Remove unknown PCI Ex Option. Perform the following procedures in sequence:
1. Increase the allocated memory of the ART EX. (In some cases, actual memory must be
increased)
016-611 SD Card Connection Fail 2. Change the print mode. (Example: High Quality mode -> Normal mode)
[Fault Name] 3. Lower the resolution.
SD Card Connection Fail 4. Set [Page Print mode] to [Enabled].
[Error Type] 5. Execute [Image Compression] in the [Graphics] tab of the printer driver.
Record If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-09 Common Job Fail
SD Card Connection Fail
[Detection Conditions] 016-702 Out of Page Buffer
SD Card not inserted is detected by controller. [Error Type]
[Corrective Actions] Job Fail
Insert SD Card. [Fault Content]
016-700 Password is under minimum figures Not able to compress any page due to insufficient Print Page Buffer
[Error Type] [Detection Conditions]
job Not a single page could be compressed.
[Fault Content] Insufficient Print Page Buffer was detected.
The number of digits used for the password for security and authentication prints is less than the [Corrective Actions]
minimum. 1. Set [Print Mode] to [High Speed] and reduce the print resolution before retrying the operation.
[Detection Conditions] 2. Increase the memory to increase the page buffer.
The number of password digits for the job received is less than the minimum. 3. Retry the operation in [Print Page Mode]. (PLW Decomposer (=ART-EX) only)
*Enable setting the minimum number of password digits for a security print and an authentication For [Print Page Mode], refer to the printer driver online help.
print in order not to store any job for which a less-than-minimum number of password digits are If the problem persists, perform the following procedure to repair it.
entered.
[Corrective Actions] OF-09 Common Job Fail
Use a minimum or larger number of password digits for the job to print out.
If the problem persists, perform the following:
016-703 Email To Invalid Box
Seeing the following, collect a info9 or xxx.tgz log and a network log, and contact the support divi- [Error Type]
sion for instructions. Job Fail
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
016-xxx FIP 2-240 Ver.1.3
[Fault Content] [Detection Conditions]
In receiving E-Mail/Fax/Internet FAX, an invalid (not setup) mailbox no. is selected. 1. Although the machine was set to store scanned documents into a Mailbox, the Scanner Kit or E-mail
[Detection Conditions] Kit option was not installed.
2. The Printer Driver for this machine was not used.
Even if there are no options such as Internet FAX and Scan To E-Mail, this fault occurs in normal
Fax receiving and sending. # Not for HDD standard machines but for machines with options #
Here is detailed description. 3. A Secure Print, Mailbox Print, Auditron Print, or Private Print job was received without the Functional
Expansion Kit installed.
1. In Fax/Internet FAX sending, a malibox is to be used in the machine for Fax communications,
but the mailbox could not be set up. [Corrective Actions]
2. In receiving Email/Fax/Internet FAX no mailbox or an invalid mailbox is detected, and a job is For 1, press the <All Services> button and check whether [Scanner (Scan to Mailbox)] is displayed.
over. If it is displayed, check whether scanned documents can be stored into a Mailbox. If documents can-
[Corrective Actions] not be stored into the Mailbox, install the Scanner Kit or E-mail Kit option.
Perform the following: For 2, use the Printer Driver for this machine.
1. Check whether a selected mailbox is set up. If not, set it up. # Not for HDD standard machines but for machines with options #
2. Ask the sender to send E-Mail/Fax/Internet FAX to a valid mailbox. For 3, check whether the Functional Expansion Kit is installed in this machine. When the Functional
Expansion Kit is not installed:
If this does not resolve the problem, perform the following.
– If the function is not used, set [Hard Disk] in the [Options] tab to [Not Available] at the Printer
3. Replace the FMO (the IF Board for Fax).
Driver.
If this does not resolve the problem, it then indicates that the HDD can be defect. Perform the
– To use the function, install the Functional Expansion Kit.
following in order.
When the Functional Expansion Kit is installed:
OF-02 HDD System Fail
Set [Hard Disk] in the [Options] tab to [Available] at the Printer Driver.
OF-09 Common Job Fail
1. Check whether the options required for mailbox storage are installed.
2.4.5 Network-Related Details Check Flow
Required options: up to DMP5 - Scanner Kit; DMP6 or later - Scanner Kit or E-mail Kit.
If the problem persists, perform the following procedure to repair it.
016-704 Mailbox is Full OF-09 Common Job Fail
[Error Type] OF-10 HDD Job Fail
Job Fail
[Fault Content] 016-706 Max. User Number Exceeded
The system detected that a mailbox was full (it exceeded the maximum no. of documents per box) [Error Type]
and aborted a job.
Job Fail
[Detection Conditions]
[Fault Content]
FULL status was detected at HD access and a job was aborted.
The system detected that a job exceeded the maximum no. of users for Secure and Sample Prints
[Corrective Actions] and aborted the job.
Delete unnecessary documents and then repeat the operation. [Detection Conditions]
If the problem persists, perform the following procedure to repair it.
FULL status was detected at HD access and a job was aborted.
OF-09 Common Job Fail
[Corrective Actions]
Delete unnecessary documents/users and print again.
016-705 Secure Print Fail If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 016-707 Sample Print Fail
Unable to perform Secure Print/Mailbox Print/Pay for Print Storing from the Printer Driver. [Error Type]
Unable to store scanned documents into a Mailbox.
Job Fail
[Fault Content] Syntax error, undefined command
Sample Print Unavailable Parameter error
(Does not satisfy the conditions for Sample Print due to HD not installed/HD error etc.) Decomposer internal error, etc.
[Detection Conditions] [Corrective Actions]
Storage cannot be done without a HDD. This error occurs when some parts of the created print file are missing or abnormal. In parallel con-
nection, check it according to the procedures given below.
Registration for Sample Print failed.
1. Set [Parallel Bi-Directional Communication] to [OFF] in the printer driver.
[Corrective Actions]
2. Set a longer time for [Auto Output Time] by selecting [Port Settings]>[Parallel] in CWIS.
Remove the conditions that disable Sample Print.
3. Replace the parallel cable.
Check whether the HDD is installed.
4. If a long parallel cable is used, use a short cable (genuine) and try printing again.
If the problem has occurred at installation, check whether the operations for Sample Print are cor-
5. Change the BIOS settings in the PC. (Change the current parallel port settings to others.)
rect. If the problem persists, perform the following procedure to repair it.
6. Change the power supply outlet (socket).
OF-09 Common Job Fail
In network connection, connect the PC with the printer for checking.
OF-02 HDD System Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-708 HD Full by Annotation/Watermark image
[Error Type]
016-710 Delayed Print Fail
Job Fail
[Error Type]
[Fault Content]
Job Fail
Full During Annotation/Analog Watermark Image Storage
[Fault Content]
[Detection Conditions]
Delayed Print Fail
When an Annotation/Watermark image was to be stored in the HDD, Full status was detected and
the job was aborted. [Detection Conditions]
[Corrective Actions] Process conditions for Delay Print were not met.
1. Cancel Annotation/Watermark and repeat the operation. [Corrective Actions]
2. Reduce the no. of document pages. In Mixed Size mode, only a single size is available. Check whether the HDD is installed.
3. For printing Stored Document, delete unnecessary documents from the HDD and repeat the opera- 1. (If HDD is installed or HDD is full, free up the HDD capacity.)
tion. 2. If Secure Print/Proof Print or Knowledge Storage Print is specified, disable them.
4. Expand the capacity of the HDD partition of the relevant service. 3. Reduce the Delay Print jobs waiting to 100 jobs or less.
If the problem persists, perform the following procedures in sequence to repair it. If the problem has occurred at installation, check whether the operations are correct.
OF-09 Common Job Fail If the problem persists, perform the following procedures in sequence to repair it.
OF-02 HDD System Fail OF-09 Common Job Fail
OF-02 HDD System Fail
016-709 ART EX Command Error
[Error Type] 016-711 Email transmission size limit over
Job Fail [Error Type]
[Fault Content] Job Fail
PLW Command Error [Fault Content]
Error Detected By PLW Decomposer The size of data to send exceeds the system data value (before connection to the server).
[Detection Conditions]
An ART EX command error occurred during PLW processing.
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016-xxx FIP 2-242 Ver.1.3
[Detection Conditions] [Error Type]
During Internet FAX or sending mail designated for forwarding, the send module (Redirector) Job Fail
attempted to send data exceeding the System Data [Upper Limit of Data Size for Scan to E-mail] to [Fault Content]
the internet.
Box not opened error was detected during data storage in a Mailbox.
NOTE: The same system data is also referenced in case of Scan to E-mail. It is detected during [Detection Conditions]
image storage in 016-985.
The mailbox specified for the job does not exist.
[Corrective Actions] [Corrective Actions]
1. Reduce the resolution level, which is a transmission parameter, and resend the job. Open the appropriate mailbox and try again.
2. Reduce the magnification ratio, which is a transmission parameter, and resend the job. (e.g. A3 to If the problem persists, perform the following procedure to repair it.
A4)
OF-09 Common Job Fail
3. Through the System Settings window on the UI panel, change [Data Size Upper Limit]. (Default
2MB recommended)
016-715 ESCP Form Invalid Password
016-712 Under PANTHER Capacity (I-Formtter) [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Unable to access ESCP Form because ESCP Form password did not match
[Fault Content]
Capability of Panther Deteriorated
[Detection Conditions]
Incorrect password was input when attempting to use ESCP form. Job is aborted.
[Detection Conditions]
Capability of Panther in Scan service was deteriorated (I-Formatter).
[Corrective Actions]
Input the correct password to use ESCP Form.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Increase the resolution or enlarge the scan area.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-716 TIFF Data Overflow
016-713 Security Box Password Error [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
The files to be spooled in the TIFF exceeded the disk capacity.
[Fault Content]
Password check error was detected during data storage in a Mailbox.
[Detection Conditions]
The system detected that the files to be spooled in TIFF exceeded the disk capacity.
[Detection Conditions]
Though the Mailbox specified for the job exists, the password set in the specified Mailbox and the
[Corrective Actions]
password specified for the job do not match. Install the HDD or increase the capacity of the HDD.
[Corrective Actions] If the problem persists, perform the following procedures in sequence to repair it.
OF-09 Common Job Fail
Set a correct password and try again.
OF-02 HDD System Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-717 Fax/Internet FAX Send Result Not Found
016-714 Security Box is not Enable [Error Type]
Job Fail
[Fault Content] [Corrective Actions]
The Fax/Internet FAX Send Result Information is not saved in the Cont Increase the PCL memory size. Increasing the memory for the whole system will increase the mem-
[Detection Conditions] ory to be allocated to the Decomposer in some measure.
UI settings or other ways cannot explicitly increase the PCL memory.
Failed attempt to create ’Unsent Report’ or ’Monitor Report’ because the ’Send Result Data’ that is
required to create the report is not stored in the memory/HDD of the device. Therefore, if a job is aborted due to insufficient memory when the memory has been increased to
– HDD Full due to an Internet FAX document send with size exceeding the partition C size (2GB the maximum capacity, change the printer driver settings to see if printing becomes available.
or 4GB), resulting in the ’Internet FAX Send Result Data’ being unable to be stored. If the problem persists, perform the following procedure to repair it.
– Over 200 jobs were executed since the last selected Output Report job, resulting in the ’Inter- OF-09 Common Job Fail
net FAX Send Result Data’ being overwritten.
[Corrective Actions] 016-720 PCL Command Error
• Split any Internet FAX documents that would exceed 2GB in document storage size into several [Error Type]
jobs and control the usage amount of memory, HDD, etc.
Job Fail
• If there is a large amount of Scanner/Internet FAX documents being processed, please wait until the
other scanner/Internet FAX jobs are completed before performing your Scanner/Internet FAX job. [Fault Content]
• Do not perform over 200 jobs in between the end of the job that you want to output the report for PCL Command Error
until the actual report output operation. Error Detected By PCL Decomposer
If the problem persists, perform the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail A PCL command error occurred during PCL processing.
[Corrective Actions]
016-718 Out of PCL6 Memory Cancel the job and execute the command again.
[Error Type] If the problem persists, perform the following procedure to repair it.
Job Fail OF-09 Common Job Fail
[Fault Content]
Insufficient PCL6 Decomposer Memory 016-721 Other Error
[Detection Conditions] [Error Type]
Insufficient memory was detected while using PCL6. Job Fail
[Corrective Actions] [Fault Content]
As the PLW memory is fixed, decreasing the resolution may reduce the PLW memory. (Only when An unexpected error occurred during printing at the PLW decomposer.
PLW is enabled) [Detection Conditions]
If the problem persists, perform the following procedure to repair it.
An unexpected error occurred during printing.
OF-09 Common Job Fail
• Paper types cannot be determined because all the settings for [Custom Paper Priority] are set
to [Disabled] in CWIS, etc.
016-719 Out of PCL Memory • This ia an error that is not related to ART system commands/forms.
[Error Type] • ESCP command error.
• Incorrect control code from the input stream, etc.
Job Fail
[Fault Content] [Corrective Actions]
Insufficient PLW Decomposer Memory Make settings for [Custom Paper Priority] in CWIS, etc.
If the problem persists, perform the following procedure to repair it.
[Detection Conditions]
OF-09 Common Job Fail
An insufficient memory was detected while using the PCL.
016-722 Job cancel by staple position NG
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[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 016-725 B-Formatter Library Image Conversion Error
The job is cancelled because the staple position or paper size is not available. [Error Type]
[Detection Conditions] Job Fail
Staple position that is not supported by this machine or a paper size that is not supported by the Fin- [Fault Content]
isher was specified.
An error has occurred in the B-Formatter during the image conversion of scanned document to Fax
[Corrective Actions] sending document
Set the Staple reference point, paper size, etc. of the Print Data that is sent to the printing section to [Detection Conditions]
be the ones that can be processed by the machine.
An error has occurred where the Mailbox document cannot be converted to Facsimile Data when
Furthermore, check the system at the client side. Job Flow function of the machine is used to send the scanned documents stored in the Mailbox to
If the problem persists, perform the following procedure to repair it. the Facsimile Device.
OF-09 Common Job Fail [Corrective Actions]
Do not use the Job Flow function.
016-723 Job cancel by punch position NG On the Facsimile selection screen of the machine, specify to directly scan the document and send it
to the Facsimile recipient.
[Error Type]
If the problem persists, perform the following procedure to repair it.
Job Fail
OF-09 Common Job Fail
[Fault Content]
The job is canceled due to impossible Punch position, paper size, etc
016-726 PDL Auto Switch Fail
[Detection Conditions]
Punch position that is not supported by this machine or the paper size that is not supported by the
[Fault Name]
Finisher was specified. PDL Auto Switch Fail
[Corrective Actions] [Error Type]
Set the Punch reference point, paper size, etc. of the Print Data that is sent to the printing section to Job
be the ones that can be processed by the machine. [Fault Content]
Furthermore, check the system at the client side. <Auto Judgment Error>
If the problem persists, perform the following procedure to repair it. Auto SW Auto Judgment failed.
OF-09 Common Job Fail [Detection Conditions]
Print Language Auto Judgment Fail (Does not occur in devices with PCL5/ESCP.) )
016-724 Complex Position Error of Staple and Punch Although Print Mode is set to [Auto], print language cannot be automatically selected.
[Error Type] 1. Postscript data is sent when Adobe PostScript 3 Kit (Option) is not installed.
Job Fail 2. HP-GL/2, 201H, PCL data is sent when Emulation Kit (Option) is not installed, and Print Mode
is set to [Auto].
[Fault Content]
Job Canceled Due To Invalid Combination of Staple and Punch Positions
[Corrective Actions]
Fix and select the decomposer from the Operation Panel or with a command.
[Detection Conditions]
For 1., install Adobe PostScript 3 Kit.
Invalid conditions that disable Staple and Punch have been set when both Staple and Punch were
For 2., install emulation kit.
specified using CWIS or Box Job Flow (instruction manual) for printing from Mailbox and invalid
binding positions such as Left Double Staple and Right Punch were set. If the problem still persists, perform the following:
[Corrective Actions] OF-09 Common Job Fail
Change settings so that the same blinding position (same side of output paper) is specified.
If the problem persists, perform the following procedure to repair it. 016-727 0-page document is unstorable in a MailBox.
[Error Type] 016-730 Unsupported ART Command
Job Fail [Error Type]
[Fault Content] Job Fail
The 0 page condition is detected in the Print job Mailbox storage. [Fault Content]
[Detection Conditions] ART Command Error
The P-Formatter attempted to store a 0 page document into the Mailbox, but the job is canceled [Detection Conditions]
because 0 page documents cannot be stored.
[ART Command Error]
[Corrective Actions] A command not supported by the ART was detected.
Do not allow the Print Result that is to be stored in the Mailbox to be 0 page.
[Corrective Actions]
If Paper Saving is ’ON’, turn it ’OFF’ and print again. Check that the printed document is not a blank
If the problem persists, perform the following procedure to repair it.
paper, and input some text if it is blank.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-731 Invalid TIFF Data
016-728 Unsupported TIFF Data [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] Invalid TIFF Data
Unsupported TIFF Data [Detection Conditions]
[Detection Conditions] [Incorrect TIFF file]
The TIFF data is broken or discontinued halfway.
[Incorrect TIFF file]
The data contains a Tag that is not set in the Image File Expansion Library. [Corrective Actions]
[Corrective Actions] Send data again.
If the problem persists, perform the following procedure to repair it.
Explain to the customer that the TIFF file is not supported. If further checking is required, contact
Support G for checking. OF-09 Common Job Fail
016-729 TIFF Data Size too Big 016-732 Form not registerd
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
The files to be spooled in the TIFF exceeded the disk capacity. [Form Overlay Error]
[Detection Conditions] Data itself is not printed when the form specified is not registered in emulation.
[Incorrect TIFF file] [Detection Conditions]
The specified settings exceed the upper limit of the valid no. of colors and pixels. The decomposer detected that the form specified is not registered.
[Corrective Actions] [Corrective Actions]
Correct the valid range. Send the form data again.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
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Troubleshooting 09/2012 AP/DC-IV C5570G
016-xxx FIP 2-246 Ver.1.3
016-733 Destination address resolution error The system attempted to output the Job Template List while the Job Template was being updated.
[Error Type] [Corrective Actions]
Job Fail Perform the operation again after the Job Template update completes.
If the problem persists, perform the following procedure to repair it.
[Fault Content]
OF-09 Common Job Fail
A failure to resolve a P2P address problem (before connection to the server)
[Detection Conditions]
1. When E-mails are sent using Peer-to-peer communication, an IP address could not be obtained
016-736 Remote directory lock error
from the text on the right side of @ in the destination E-mail address. [Error Type]
2. When E-mails are sent using Peer-to-peer communication, DNS cannot be resolved with the text on Job Fail
the right side of @ in the destination E-mail address as FQDN. [Fault Content]
[Corrective Actions] Repository Lock Error
1. Check if the destination address has been entered properly. [Detection Conditions]
2. Set a correct DNS server address. Creation of Lock directories has failed.
If the problem persists, perform the following procedures in sequence to repair it.
[Corrective Actions]
OF-09 Common Job Fail
1. Delete any existing lock directories (*.LCK) in the transfer destination manually and then execute
2.4 NET System Fault Check the job again.
2.4.5 Network-Related Details Check Flow 2. Make correct settings for the permissions to the transfer destination directories.
3. Secure a disk capacity if the HDD for the transfer destination directory is full.
016-734 Simple transmittion report invocation error If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 016-737 Remote lock directory remove error
Simple Destination Result Report Output Error [Error Type]
[Detection Conditions] Job Fail
1) Simple Destination Result report output has failed. [Fault Content]
[Corrective Actions] Lock Directory Deletion Error
1. Set [Receive via SMTP] for E-mail receive setting on the sending device. [Detection Conditions]
2. Remove the restriction on receiving E-mails from a self-domain in the receivable domain list if any. Failed to delete the Lock directory. Power was turned OFF in the middle of FTP transfer because
If the problem persists, perform the following procedures in sequence to repair it. the CDI cable was disconnected or the Reset SW of DFE was pushed
OF-09 Common Job Fail [Corrective Actions]
2.4 NET System Fault Check Delete any existing lock directories (*.LCK) in the transfer destination manually and then execute
2.4.5 Network-Related Details Check Flow the job again.
If the problem persists, perform the following procedure to repair it.
016-735 Updating Job Templete OF-09 Common Job Fail
[Error Type]
Job Fail 016-738 PS Booklet Illegal OutPut Size
[Fault Content] [Error Type]
Error During Updating Job Template Job Fail
[Detection Conditions] [Fault Content]
[Updating Job Template] Invalid Paper Size for PS Booklet Print
[Detection Conditions] • The machine did not transit to Download Mode because it detected ’User Operation in Progress’.
The specified paper size is invalid. (The machine remains in the ’User Operation in Progress’ state for 1 minute after panel operation
was completed)
[Corrective Actions]
[Corrective Actions]
Specify the paper size that allows booklet printing.
• Cancel the Download Prohibited mode and check that the jobs have completed before retrying the
If the problem persists, perform the following procedure to repair it. operation. Check that the ’Communicating’ LED is OFF.
OF-09 Common Job Fail • After completing a panel operation, wait for 1 minute or longer before starting the download opera-
tion.
016-739 PS Booklet Document Output Missmatch If the problem persists, carry out the following procedure:
[Error Type] Cancel the Download Prohibited mode (set SysData:700-420 to 0) before retrying the operation.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Job Fail
has occurred and contact the Support G for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation
PS Booklet Document/Output Paper Mismatch
[Detection Conditions]
016-742 Download Data Product ID Mismatch
The combination of the specified document/paper sizes is incorrect.
[Error Type]
[Corrective Actions]
Job Fail
Specify the combination of the document/paper sizes that allows booklet printing.
If the problem persists, perform the following procedure to repair it.
[Fault Content]
A mismatch in the Product ID of Download Data was detected
OF-09 Common Job Fail
[Detection Conditions]
The Product ID sent by the Download Data does not match the Product ID (SysData: 700-421 ~
016-740 PS Booklet OutPut Tray Missmatch 700-428) stored in the SEEP-ROM.
[Error Type] [Corrective Actions]
Job Fail
As the Download Data is considered to be illegal, retry job after retrieving the Download Data again.
[Fault Content] If the problem persists after retrying job with the correct Download Data, obtain log and request an
Invalid Output Tray for PS Booklet Print investigation from the Support G.
[Detection Conditions]
The specified tray is invalid. 016-743 Device Model/Panel Type Error
[Corrective Actions] [Error Type]
Specify the tray that allows booklet printing. Job Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-09 Common Job Fail
Device Model/Panel Type Error
The supported model in the Download Data does not match the Device Model.
016-741 Download Mode NGJob Fail [Detection Conditions]
[Error Type] • The ModelName obtained from the installed IISS/DADF/IOT/FaxCard/Finisher do not match the
Job Fail ModelName found in the firmware, CDI header inclusive, in the Download File.
[Fault Content] ’ModelName obtained from the currently installed ROM header’ and ’ModelName stored in Down-
load File’ are compared in the Controller.
Not able to change into Download Mode
<Exception>
[Detection Conditions] The MACS of DCC450G IOT/Bizen does not check ModelName because their I/F specification is
• Unable to transit to Download Mode because download prohibition was detected due to Sys- old.
Data:700-420 = 1, or because a job exists.
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016-xxx FIP 2-248 Ver.1.3
• The panel type (HBorFCW) connected to the device during Download is different from the panel OF-09 Common Job Fail
type (HBorFCW) stored in the Controller firmware, CDI header inclusive, in the Download File. 2.4.4 Printing can be performed but abnormally
[Corrective Actions] 2.4.5 Network-Related Details Check Flow
The Download File is illegal. Find a Download File that has the same model with the device VerUP
and retry job.
016-747 No memory for drawing annotation
Or, find a Download File that supports the Panel (FCW-UI or HB-UI type) connected to the device
and retry job. [Error Type]
Job Fail
016-744 Download Data CheckSum Error [Fault Content]
Insufficient memory when drawing an annotation image
[Error Type]
Job Fail
[Detection Conditions]
When drawing an annotation image with the copy repeat function specified, there would be insuffi-
[Fault Content] cient memory in this machine’s controller board.
CheckSum error of Download Data
[Corrective Actions]
[Detection Conditions] 1. Increase the annotation image size.
Download Data has illegal CheckSum
2. Reduce the number of repeat images for the repeat function.
[Corrective Actions] Avoid insufficient memory by performing a combination of the above steps 1 and 2.
Make sure that the cable connected to the device is secured properly and retry job.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the Support G for instructions.
016-745 Download Data XPJL Fatal Error
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 016-748 HD Full
XPJL fatal error during Download [Error Type]
(Occurs after XPJL has recognized the received data as a Download Data) Job Fail
[Detection Conditions] [Fault Content]
Conditions such as Pflite having Strm function error, Download open, ioctrl error, or unable to HDD FULL when Mailbox is accessed
secure memory. [Detection Conditions]
[Corrective Actions] FULL state was detected when attempting to access the HD. Either cancel the job or proceed with
Obtain log and request an investigation from the Support G user intervention 016-981.
[Corrective Actions]
016-746 Unsupported PDF File 1. Split the job into pages in order to prevent FULL state. Reduce the resolution if possible.
2. Delete documents that are no longer needed, such as: Mailbox documents, FAX Send Wait docu-
[Error Type] ments, Secure Print documents and Delayed Print documents. Make sure that there is space in the
Job Fail HDD before re-scanning and re-printing.
[Fault Content] If the problem persists, perform the following procedures in sequence to repair it.
PDF Error Due To Unsupported Function Sent
OF-09 Common Job Fail
[Detection Conditions]
There was transparency or JBIG2 in a PDF 1.3 file. OF-02 HDD System Fail
[Corrective Actions]
Print via the driver from Acrobat Reader. 016-749 JCL Syntax Error
If the problem persists, perform the following procedures in sequence to repair it.
[Error Type] [Fault Content]
Job Fail PDF Error
[Fault Content] [Detection Conditions]
The PJL/XPJL detected a print language that cannot be printed 1. Syntax error, usage of undefined command, parameter error, damaged PDF file, internal error of the
[Detection Conditions] PDF Decomposer has occurred during PDF Bridge process.
1. The print language received from the printer driver is a print language that cannot be printed by the [Corrective Actions]
machine. [FX PDF]
2. ContentsBridge was used to attempt to print a PDF file through a machine that cannot process PDF. Use the driver from Acrobat Reader to print.
3. When this happens with a received Internet FAX document, the Internet FAX document that was If the problem persists, perform the following procedures in sequence to repair it.
sent by the other machine is in a print language that cannot be printed by this machine. OF-09 Common Job Fail
[Corrective Actions] 2.4.3 No output is available, no data is printed
In the case of 1, use the printer driver of the machine to print. 2.4.4 Printing can be performed but abnormally
Explanation: Depending on PostScript, etc. options are necessary to print the desired print lan- 2.4.5 Network-Related Details Check Flow
guage.
For more details, please contact our sales representatives.
016-752 PDF Short of Memory
In the case of 2, do not use ContentsBridge to print a PDF file.
In case of 3, please request the other party to resend the Internet FAX document using a print lan-
[Error Type]
guage that can be printed by this machine. Job Fail
OF-09 Common Job Fail [Fault Content]
2.4.3 No output is available, no data is printed PDF Short of Memory
2.4.4 Printing can be performed but abnormally [Detection Conditions]
2.4.5 Network-Related Details Check Flow Insufficient memory was detected during PDF Bridge processing.
[Corrective Actions]
016-750 Print job ticket description error [FX PDF]
[Error Type] When the Print mode is set to [High Quality], change the setting to [Normal]. When the Print mode is
Job Fail set to [Standard], change the setting to [High Speed]. (Only for the machine with High Quality
mode.)
[Fault Content] If the problem persists, expand the memory capacity.
PDF print job ticket description error has occurred If the problem persists after expanding to the maximum capacity, print using a driver from Acrobat
[Detection Conditions] Reader.
When the customer uses applications such as ’ContentsBridge2005’, etc. to send PDF directly, the If the problem persists, perform the following procedure to repair it.
machine received the print job ticket that was sent together with the PDF. However, the print job OF-09 Common Job Fail
ticket data is either ’Text that is not supported in this machine’ or ’Print instruction that is not sup-
ported in this machine’.
[Corrective Actions] 016-753 PDF Password Mismatched
Obtain the Printer Setup List, the job log report and the sent print data with attached print job ticket [Error Type]
when the problem occurred. Job Fail
OF-09 Common Job Fail [Fault Content]
PDF Password Mismatched
016-751 PDF Error [Detection Conditions]
[Error Type] When processing a PDF file that is protected by a password, the password in the UI panel settings
and the password specified using XPJL (set in the Contents Bridge Utility) do not match.
Job Fail
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[Corrective Actions] OF-09 Common Job Fail
Specify the correct password using the UI or the Contents Bridge.
If the problem persists, perform the following procedure to repair it. 016-757 Auditron - Invalid User
OF-09 Common Job Fail [Fault Name]
Auditron - Invalid User
016-754 PDF LZW Not Installed [Error Type]
[Error Type] Job
Job Fail [Fault Content]
[Fault Content] Auditron - Invalid User
PDF LZW Not Installed [Detection Conditions]
[Detection Conditions] The account has not been registered.
The PDF Bridge tried to process the PDF file compressed in LZW without the [Contents Bridge *The above cases occur in various services, but because special cases also exist, an example is
Expansion Kit] installed. appended.
[Corrective Actions] In the case of automatic execution of a job flow sheet, which originates from the mailbox created by
Install the ’Contents Bridge Extension Kit’. Or, print using a driver from Acrobat Reader. a non-authenticated user when authentication mode is OFF, and accounting mode is enabled
(Local accounting, Xerox Standard Accounting).
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
[Corrective Actions]
Set the correct account, and redo.
If the problem still persists, perform the following:
016-755 PDF Print Prohibited OF-09 Common Job Fail
[Error Type]
Job Fail
016-758 Auditron - Disabled Function
[Fault Content]
[Error Type]
PDF Print Prohibited
Job Fail
[Detection Conditions]
[Fault Content]
The system processed a PDF file prohibited for printing.
Auditron-Disabled Function
[Corrective Actions]
[Detection Conditions]
Use Acrobat to clear the print prohibition setting and print the PDF file.
An illegal account was detected.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
[Corrective Actions]
1. Set the new function that is allowed for that account and try again.
2. Request the Account Administrator to add the rights.
016-756 Auditron - Prohibit Service If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 016-759 Auditron - Reached Limit
Auditron-Prohibit Service
[Error Type]
[Detection Conditions] Job Fail
Illegal User Detected
[Fault Content]
[Corrective Actions] Auditron-Reached Limit
Request the Account Administrator for access to use the service.
If the problem persists, perform the following procedure to repair it.
[Detection Conditions] The system requested for functions (print language, print utility, etc.) that were not installed. (The
The no. of registered users reached the limit. Decomposer specified with PJL or Auto SW is not installed.)
[Corrective Actions] [Detection Conditions]
The print language is not installed.
Request the Account Administrator to set the number of copies, etc.
The system requested for functions (print language, print utility, etc.) that were not installed.
If the problem persists, perform the following procedure to repair it.
(The Decomposer specified with PJL or Auto SW is not installed.)
OF-09 Common Job Fail
[Corrective Actions]
Fix and select the decomposer from the Operation Panel or with a command.
016-760 PS Decompose failure
If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content]
016-763 POP server is not found.
[PS Decompose Error]
An error occurred in Decompose processing.
[Error Type]
job
[Detection Conditions]
An error occurred in Decompose processing.
[Fault Content]
The machine cannot find the POP server (when trying to connect to it).
[Corrective Actions]
Resend the job. (If the problem persists, check the execution environment and data.)
[Detection Conditions]
(POPERR_SOCKET)
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail [Corrective Actions]
1. Check the following to see if the POP server, which is a destination, and this machine can commu-
nicate with each other on the nework.
016-761 FIFO EMPTY • The server IP address is correct.
[Error Type] • The network cable is connected.
Job Fail
[Fault Content] 016-764 SMTP Server Connect Error
[Image Output]
[Error Type]
FIFO EMPTY error
Job Fail
[Detection Conditions]
[Fault Content]
Image enlargement error (FIFO EMPTY Error)
The machine failed to connect to the SMTP server (when trying to do so).
[Corrective Actions]
[Detection Conditions]
Print in the High Speed mode. If the problem persists, print in the Print Guaranteed mode. (Only for
The connection error with the SMTP Server was detected.
the machine with this mode.)
SMTP Server Response Code: 421 or 451.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail [Corrective Actions]
1. The machine failed to connect to the SMTP server.
Wait for a while and repeat the operation.
016-762 Print LANG Not Installed
[Error Type] If the situation does not improve, contact the network administrator for advice.
Job Fail
[Fault Content] 016-765 SMTP Server HD Full
[Decomposer does not exist]
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[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
The SMTP Server HDD is full. (after connection to the server) The SMTP server refused to accept the sender address. (after connection to the server)
[Detection Conditions] [Detection Conditions]
The system detected that the SMTP Server HDD is full. An error was received from the SMTP Protocol ’MAIL FROM:’ command.
SMTP Server Response Code: 452 [Corrective Actions]
[Corrective Actions] 1. The SMTP server refused to accept the sender address.
Contact the SMTP Server Administrator. Check that the sender address is correct.
Retrieve E-mails in the SMTP Server HD. Check the server capacity.
If the situation does not improve, contact the network administrator for advice.
016-766 SMTP Server File System Error 016-769 SMTP Server Unsupported DSN
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
The memory capacity alloted by the SMTP server is exceeded. (after connection to the server)
The SMTP server does not support DSN. (after connection to the server)
[Detection Conditions] [Detection Conditions]
Any error with the SMTP Server File System was detected.
ESMTP Protocol ’EHLO’ Command Response Code: 502.
SMTP Server Response Code: 552.
Or, ’DSN’ does not appear in the ’Supported Command List’ received from the Server.
[Corrective Actions] [Corrective Actions]
Contact the SMTP Server Administrator. Review the server capacity limit setting. 1. Contact the network administrator for advice and ensure that the SMTP server supports DSN.
Or set Transmittal Confirmation to OFF and send the job.
016-767 Invalid E-mail Address
[Error Type] 016-770 The direct fax function is canceled by NVM.
Job Fail [Error Type]
[Fault Content] Job Fail
The SMTP server refused to accept the destination address. (after connection to the server) [Fault Content]
[Detection Conditions] Direct FAX job prohibition by the System Data Settings.
The system detected that the E-mail destination address is incorrect. [Detection Conditions]
SMTP Server Response Code: 550 or 551 or 553 Direct FAX job prohibition by the System Data Settings.
[Corrective Actions] [Corrective Actions]
Check a specific mail address and set a proper one. To release the direct FAX job prohibition, set the target system to ’0’.
If the problem persists, perform the following procedures in sequence to repair it. If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail Obtain the job logs (UI, Report, CWIS, SSMI applications).
2.4 NET System Fault Check
2.4.5 Network-Related Details Check Flow 016-771 Scan Data Repository ERR (DNS address)
[Error Type]
016-768 Invalid Sender Address Job Fail
[Fault Content] 2.4.5 Network-Related Details Check Flow
The Scanned Data Repository Address cannot be solved (Response to DNS Address).
[Detection Conditions] 016-774 HD Full - Compression Convert
An error occurred while recalling the DNS Resolution Library. [Error Type]
[Corrective Actions] Job Fail
Check the connection to the DNS. Or, check whether the Scan Data Repository domain name has [Fault Content]
been registered in the DNS. [HDD Full at Compression type conversion]
If the problem persists, perform the following procedures in sequence to repair it. HDD Full occurred when the S-Formatter did the compression type conversion of the JBIG com-
OF-09 Common Job Fail pressed images into the MH system (partition #1).
2.4 NET System Fault Check [Detection Conditions]
2.4.5 Network-Related Details Check Flow
Disk Full was detected when opening/writing file for Compression type conversion.
[Corrective Actions]
016-772 Scan Data Repository ERR (DNS Library) Free up some HDD space and repeat the operation.
[Error Type] If the problem persists, perform the following procedure to repair it.
Job Fail OF-02 HDD System Fail
[Fault Content]
In trying to run a job using SMTP, the device found that the device had not been registered on the 016-775 HD Full - Image Convert
DNS server. (before connection to the server)
[Error Type]
[Detection Conditions] Job Fail
An error occurred while recalling the DNS Resolution Library.
[Fault Content]
[Corrective Actions] [Image Conversion Error]
Set the DNS address. Or, set the Scan Data Repository address using IP address. Insufficient HDD capacity was detected during image conversion process by S-Formatter.
If the problem persists, perform the following procedures in sequence to repair it.
[Detection Conditions]
OF-09 Common Job Fail
Disk Full was detected when opening/writing file for image processing operation.
2.4 NET System Fault Check
2.4.5 Network-Related Details Check Flow
[Corrective Actions]
Free up some HDD space and repeat the operation.
Retrieve each page from the EWS.
016-773 Invalid IP Address If the problem persists, perform the following procedure to repair it.
[Error Type] OF-02 HDD System Fail
Job Fail
[Fault Content] 016-776 Image Conversion Error
Local machine IP address failure (DHCP lease expired).
[Fault Name]
[Detection Conditions] Image Conversion Error
When connection fails, the valid flag of the resource IP address is ’False’.
[Error Type]
[Corrective Actions] Job
Check the DHCP environment. Or, set a fixed IP address in the machine.
[Fault Content]
If the problem persists, perform the following procedures in sequence to repair it.
<Image Conversion Error>
OF-09 Common Job Fail
Error due to other than HDD access during image conversion processing by S-Formatter.
2.4 NET System Fault Check
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[Detection Conditions] [Fault Content]
1. Decode error during compression type conversion. [Scanned Image Conversion Error]
2. If overwrap operation is indicated in the instructions document, and when multi-page file (PDF, Insufficient HDD capacity was detected during scanned image conversion process in I-Formatter
XPS, multi-page TIFF, etc) is specified in the output format, this fault may be detected. [Detection Conditions]
3. In the case during FIPS Mode, based on the instructions document, PDF encrypted job is started,
HDD Full was detected when opening/writing file for operation
but the encryption algorithm specified cannot be used by the device
4. In the case for output format, when Microsoft Word(doc)/Excel(xls) is specified, but the number of
[Corrective Actions]
objects including files (autoshapes, images, text boxes, etc) exceeds the specifications of Microsoft Free up some HDD space and scan again.
Word(doc)/Excel(xls) If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-02 HDD System Fail
1. If a failure occurred during Salutation/Fax to E-mail, try to retrieve each page from the mailbox via
Web Browser. 016-779 Scan Image Conversion Error
2. For occurrences when the password, or signature is specified by the [Digital Certificate], perform the
following.
[Error Type]
Job Fail
• Check the validity of the certificate.
• Set the correct date and time of the device. [Fault Content]
3. When scanning is done with the TWAIN driver, change the file format to JFIF, single-page TIFF. [Scanned Image Conversion Error]
4. Set FIPS mode to OFF, or remove PDF encryption setting in the instructions document. An error due to other causes than HDD Access has occurred during scanned image conversion pro-
cess in I-Formatter
5. Set to [Single File for Each Page], or ’Image Format’ setting to ’Drawing Object’.
If the problem persists, perform the following: [Detection Conditions]
An error was detected in the Image Conversion Library
2.4.5 Network-related Detailed Check Flow [Corrective Actions]
Repeat the operation.
2.4.5.4 CenterWare Internet Service Fault Check Flow
[APC4300G] If an error occurs when scanning a relatively large-size document such as A3 with
[Scan Resolution 600dpi] specified, reduce the scan resolution to 400dpi or less and operate again.
016-777 HD Access ERR-Image Convert
If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content]
016-780 HD Access ERR-Image Convert
[Image Conversion Error]
The HDD Access Error has occurred during image conversion process by S-Formatter.
[Error Type]
Job Fail
[Detection Conditions]
An error other than Disk Full was detected when opening/reading/writing file for compression con-
[Fault Content]
version/image processing operation. [Scanned Image Conversion Error]
[Corrective Actions] A HDD access error was detected during scanned image conversion processing in I-Formatter
Replace the HD and perform the operation again. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. An error other than HDD Full was detected when opening/writing file for operation.
OF-02 HDD System Fail [Corrective Actions]
Change the HD and try scanning again.
016-778 HD Full - Scan Image Convert If the problem persists, perform the following procedure to repair it.
OF-02 HDD System Fail
[Error Type]
Job Fail
016-781 Server Connect ERR
[Error Type] 5. In the default settings of WinXP, empty password cannot be used for access though the net-
Job Fail work.
Change the WinXP settings to ’Allow Empty Password Access’ and operate again.
[Fault Content]
6. Set a login name and a password at the Destination Server.
The machine cannot find the SMTP server (when trying to do so).
7. Make correct settings for the attributes of the Job Template file.
[Detection Conditions] 8. At the CW, set the same account as above as a resource in the client PC.
Failed to connect to the SMTP mail server.
If the problem persists, perform the following procedure to repair it.
1. The machine and server cannot communicate with each other at all.
OF-13 016-782/016/784 Fail
2. After establishing connection between this machine and the server, it was detected that the
2.4.5 Network Related Details Check Flow
hostname set in the machine is not of ASCII characters.
2.4.5.4 CenterWare Internet Service
[Corrective Actions] 2.4.5.5 Scanner
1. Check the network cable for connection.
2. If the host name set up on this machine has non-ASCII letters, set a new host name using ASCII let-
ters. 016-783 Invalid Server Path
Log In/Out =>System Settings =>Network Settings =>Machine Mail Address/Host Name =>Host [Error Type]
Name Job Fail
3. Check that the server IP address is correct. [Fault Content]
<Server Path Error in network transfer>
016-782 Server Login ERR When transferring a file to the server, a selected path is not found.
[Error Type] [Detection Conditions]
Job Fail <FTP>
[Fault Content] ’CWD’ command failure of output directory specified in DocumentPath attributes. Either the speci-
fied path does not exist, or no access right
<Server Login Error>
<SMB>
A failure in logging in to the server to transfer a file to it.
Either the specified path does not exist, or no access right
[Detection Conditions]
<FTP>
[Corrective Actions]
Failed to log into FTP server 1. Make correct settings for the attributes of the Job Template file.
<SMB> 2. Check the server path name set in the Job Template and set up again.
Failed to log into SMB server. If the problem persists, perform the following procedures in sequence to repair it.
Also occurs in SMB when the network cable is disconnected 2.4.5 Network-Related Details Check Flow
2.4.5.5 Scanner
[Corrective Actions]
Refer to CenterWare Scan Service Installation Guide.
Perform the following procedures:
1. For SMB, first check the connection of the network cable. If that does not solve it, proceed as
follows. 016-784 Server Write ERR
2. As EUC Code (Japanese) cannot be used in the hostname of the current specification, change [Error Type]
it to English.
Job Fail
3. Register the job flow from EasyAdmin.
[Fault Content]
Now even if the hostname is in EUC Code (Japanese), transfer is possible.
<Server Write Error in network transfer>
4. Check the ’Server Name/IP Address’ at the address display.
A failure in writing to the server to transfer a file to it.
WinNT4.0: Because SMB transfer to WinNT4.0 is not possible with IP Address, change the
’Server Name/IP Address’ to Hostname. [Detection Conditions]
WinXP: Can SMB transfer normally even with IP Address. <FTP>
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FTP command ’STOR’ or write failure, outside of HDD Full [Detection Conditions]
<SMB> When performing the scan function, files cannot be written in the HDD.
Write error in the forwarding server, outside of HDD Full [Corrective Actions]
[Corrective Actions] Take any one of the following actions:
Perform the following procedures: – Turn the machine OFF then ON.
1. Check that there is ’Write Authorization’ in the server directory. – If no paper remains in the tray of this machine, replenish the paper.
2. Free some space on the server disk. – If this occurs when sending e-mail, take any one of the following actions:
If the problem persists, perform the following procedures in sequence to repair it. – Reduce the resolution and re-send it.
OF-13 016-782/016-784 Fail – Reduce the size and re-send it.
2.4.5 Network-Related Details Check Flow – Reduce the number of pages and separate the job into several batches when sending.
2.4.5.5 Scanner – Set [Output Color] to [Black] and re-send it.
Refer to CenterWare Scan Service Installation Guide. If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-785 Server HD Full OF-10 HDD Job Fail
[Error Type]
Job Fail 016-787 Invalid Server IP ADD
[Fault Content] [Error Type]
<Server File Full in network transfer> Job Fail
When transferring a file to the server, the server file system becomes full. [Fault Content]
[Detection Conditions] [JT Syntax Error during Scanning]
<FTP> This is a syntax error in the Job Template during Scan to FTP operation and limited to the following
FTP command ’STOR’ or write failure, when HDD Full was detected cases (because of Redirector detection):
<SMB> Incorrect Server IP Address (IP Syntax Error)
Write error in the forwarding server, when HDD Full was detected [Detection Conditions]
[Corrective Actions] A text with incorrect format has been entered as the IP address for Job Template settings.
Perform the following procedures: [Corrective Actions]
1. Check that there is ’Write Authorization’ in the server directory. Specify the correct Job Template.
2. Free some space on the server disk. 1. Check the settings of Job Template.
If the problem persists, perform the following procedures in sequence to repair it.
2.4.5 Network-Related Details Check Flow 016-788 Retrieve to Browser Failed
2.4.5.5 Scanner
[Error Type]
Refer to CenterWare Scan Service Installation Guide.
Job Fail
[Fault Content]
016-786 HD Full-Scan Write ERR Retrieval failed at Scan to SMB (via Web Browser)
[Error Type] [Detection Conditions]
Job Fail
The job was aborted, canceled or timed out by the device, or the job was canceled by the client.
[Fault Content]
<Internal HDD write error during scan> [Corrective Actions]
Temporary file cannot be written to the Hard Disk during Scan to Server Hana/Oceans2/Imari: HD
1. Reload the browser page and perform retrieval operation again.
Full
2. Activate the browser again and perform retrieval operation again.
3. Turn the device OFF then ON and perform retrieval operation again. If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of
Note that no actions are required if the job was canceled by a user. it and contact the Support division for instructions.
4. Improve the connection status to a network. 2.5.2 Logging/Extraction Tools Operational Instructions
5. Check whether there are problems such as duplicated IP addresses.
If the problem persists, perform the following procedures in sequence to repair it. 016-791 File Retrieve Fail
2.4.5 Network-Related Details Check Flow [Error Type]
2.4.5.5 Scanner
Job Fail
Refer to CenterWare Scan Service Installation Guide.
[Fault Content]
File Retrieve Fail
016-789 HD Full - Job Memory [Detection Conditions]
[Error Type] This error occurred during Scan to FTP/SMB, CWSS. Access to the transfer destination and job
Job Fail template storage destination has failed.
[Fault Content] [Corrective Actions]
Redirector Task Operational HDD Limit Overflow Check the Server directory structure and files (for their existence, etc.) and the access rights for
[Detection Conditions] both. Also, check whether access to the specified transfer destination server is available.
If the problem persists, perform the following procedures in sequence to repair it.
Redirector task operational HDD limit overflow was detected.
2.4.5 Network-Related Details Check Flow
[Corrective Actions]
2.4.5.5 Scanner
[For E-mail Send]
Use a lower resolution or reduce the size before sending.
Reduce the no. of pages to split the job into a few. 016-792 Specified Job Not Found
Send with B/W Binary etc. [Error Type]
If the problem persists, perform the following procedures in sequence to repair it. Job Fail
OF-09 Common Job Fail [Fault Content]
OF-02 HDD System Fail Job Log for Specified Job ID does not exist
2.4.5 Network-Related Details Check Flow [Detection Conditions]
2.4.5.5 Scanner
When printing the report for the job, the Job Log for the job specified in the Control Panel could not
be retrieved.
016-790 Email fragment over [Corrective Actions]
[Error Type] Repeat the operation.
job If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-09 Common Job Fail
Email fragment quantity is over spec.
[Detection Conditions] 016-793 MF I/O HD Full
In paginating and partial fragmenting of message, the qty of mail fragments per address exceeds [Error Type]
system data ’max fragment qty’. Job Fail
[Corrective Actions] [Fault Content]
Perform the following: [MFIO]
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job. HD Full
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
3. Change ’’max fragment qty’’ to a larger value.
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[Detection Conditions] [Corrective Actions]
The MF-IO Task detected HDD Full. 1. Check the contents in the Media from the PC. Check whether the print file attribute data is displayed
[Corrective Actions] in the PC and make settings again.
If the problem persists, perform the following procedure to repair it.
Delete the files in the HDD. Or, initialize the HD.
OF-09 Common Job Fail
If the problem persists, perform the following procedures in sequence to repair it.
OF-09 Common Job Fail
OF-02 HDD System Fail 016-797 MediaReader:Image File Read Error
[Error Type]
016-794 MediaReader:Media No Insert Job Fail
[Error Type] [Fault Content]
Job Fail [Media Reader] Image File Retrieval Error (occurs during job) - Job Abort for this Job only
[Fault Content] [Detection Conditions]
[Media Reader] Media Not Inserted (occurs during job) The MediaLib detected this error while performing the operation that requires access to Media.
[Detection Conditions] [Corrective Actions]
The MediaLib detected this error while performing the operation that requires access to Media. 1. Check the contents in the Media from the PC. Check whether the print file images are displayed in
the PC and make settings again.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Check that the Media is inserted.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-798 No TrustMarking Option
016-795 MediaReader:Format Error [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
No TrustMarking Option
[Fault Content]
[Media Reader] Format Error (occurs during job)
[Detection Conditions]
A HDD unavailable error was returned when the Decomposer called the S-Image Library.
[Detection Conditions]
The MediaLib detected this error while performing the operation that requires access to Media.
[Corrective Actions]
Install the necessary options (HD).
[Corrective Actions]
If the problem persists, perform the following procedures in sequence to repair it.
1. Check the contents in the Media from the PC. Check the file format/directory in the media and the
OF-09 Common Job Fail
selected mode (Digital Camera Print/Document Print), then make settings again.
OF-02 HDD System Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-799 PLW Print Instruction Fail
016-796 Document insert operation error [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] Print Instruction Fail Detected In PLW RAP
[Media Reader] File Attribute Retrieval Error (occurs during job) - Job Abort for this Job only [Detection Conditions]
[Detection Conditions] The specified print parameter is abnormal.
The MediaLib detected this error while performing the operation that requires access to Media.
[Corrective Actions] [Detection Conditions]
Perform the job again. Different size settings for side 1 and side 2 were detected after the job had started with 2-Sided Print
If the problem persists, perform the following procedures in sequence to repair it. specified.
OF-09 Common Job Fail [Corrective Actions]
2.4.4 Printing can be performed but abnormally Specify the job to avoid the detection conditions.
2.4.5 Network-Related Details Check Flow If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-910 Required Resource Not Ready (IOTsc detect)
[Error Type] 016-941 Booklet Duplex Mix Size NG
operation [Error Type]
[Fault Content] Operation Error
Required Resource Not Ready [Fault Content]
[Detection Conditions] Booklet Specified Mix Size NG
The paper and staples requested by the selected print parameters are not installed. [Detection Conditions]
[Corrective Actions] Mixed size/direction set for the page with images was detected after the job had started with Booklet
specified.
Install the paper or replace the paper and install the staples.
If the problem persists, go to the following and solve it. [Corrective Actions]
OF-09 Common Job Fail Specify the job to avoid the detection conditions.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-911 Multi-Paper Required On A Single Tray
[Error Type]
Operation
016-942 Page Delete Duplex Mix Size NG
[Fault Content] [Error Type]
Operation Error
Multi-Paper Required On A Single Tray
[Detection Conditions] [Fault Content]
The paper and staples requested by the print specification are not loaded Page Delete 2-Sided Mix Size NG
Or, [Detection Conditions]
Different sizes and/or types of paper switching are requested from the same Tray Different size settings for side 1 and side 2 were detected after the pages with 2-Sided Print speci-
fied had been deleted.
[Corrective Actions]
Force this Job to run and follow the panel display to replenish the paper, switch the paper, and
[Corrective Actions]
replenish the staples.Or, cancel this Job.If the problem persists, perform the following: Specify the job to avoid the detection conditions.
OF-09 Common Job Fail If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-940 Duplex Mix Size NG
[Error Type] 016-943 Insert doc Duplex Mix Size NG
Operation Error [Error Type]
[Fault Content] Operation Error
2-Sided Specified Mix Size NG [Fault Content]
Insert Document 2-Sided Mix Size NG
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[Detection Conditions] [Corrective Actions]
Different size settings for side 1 and side 2 were detected after the document and separators had Specify the job to avoid the detection conditions.
been inserted for the pages with 2-Sided Print specified. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-09 Common Job Fail
Specify the job to avoid the detection conditions.
If the problem persists, perform the following procedure to repair it. 016-947 APS No Destination Error
OF-09 Common Job Fail
[Error Type]
Operation Error
016-944 Document merge NG [Fault Content]
[Error Type] APS No Destination Error
Operation Error [Detection Conditions]
[Fault Content] The system detected that no tray is loaded with paper for Auto Paper Selection after the job for
Document Collate & Cover/Separator Document Attachment NG which the paper for APS (Auto Paper Selection) was selected or APS was set has started.
[Detection Conditions] [Corrective Actions]
The document collate setting for the pages including the cover with images or the document with Specify the job to avoid the detection conditions.
separators with Document Attachment specified was detected. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-09 Common Job Fail
Specify the job to avoid the detection conditions.
If the problem persists, perform the following procedure to repair it. 016-948 Small Book action NG
OF-09 Common Job Fail
[Error Type]
Operation Error
016-945 Insert doc Duplex print NG [Fault Content]
[Error Type] Booklet Selected Cover/Separator/Blank Paper NG
Operation Error [Detection Conditions]
[Fault Content] The covers with images, separators, or blank pages were detected after the job had started with
Insert Document 2-Sided Print NG Booklet specified.
[Detection Conditions] [Corrective Actions]
The documents that do not support 2-Sided Print has been inserted for the pages for 2-Sided Print. Specify the job to avoid the detection conditions.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Specify the job to avoid the detection conditions. OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 016-949 Insert Mix doc NG
[Error Type]
016-946 Insert doc NG Operation Error
[Error Type] [Fault Content]
Operation Error Insert Document Different Size Attachment NG
[Fault Content] [Detection Conditions]
Document Inserted into Cover/Separator NG The document with a different size/orientation from the operated page was tried to be inserted for
[Detection Conditions] the job with Attachment specified.
A document or separator has been inserted between Cover pages or Separator pages.
[Corrective Actions] OF-09 Common Job Fail
Specify the job to avoid the detection conditions. OF-02 HDD System Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 016-983 Image Log HDD Full
[Type Error]
016-981 HDD access error Notice
[Error Type] [Fault Content]
Notice This is prepared for the user to interfere and cancel a copy/scan job when the log image storage
[Fault Content] area on the disk becomes full with the level of ensuring creation set to ’High.’
When accessing it, the HD is detected being full [Detection Conditions]
[Detection Conditions] With the system data ’Level of Ensuring Log Image Creation’ set to ’High’ the log image storage
area on the disk becomes full (during processing a copy/scan job).
HDD Full was detected because Mailbox Scan, Fax Scan, Secure Print, Delay Print, Sample Print,
or Scheduled Print was specified when the HDD partition/ide0c capacity is small. [Corrective Actions]
– Print Job only prints the jobs stored in the HD, so this Fault does not occur for ’Job Fail 16- Press the Cancel Job button to cancel the job.
748’. Rerun the job.
[Corrective Actions] If the situation is the same despite some re-attempts, delete unnecessary documents saved in the
device or change the level of ensuring creation (to Low). However, if the level is set to Low, log
1. Split the job into pages in order to prevent FULL state. Reduce the resolution if possible.
image creation cannot be ensured.
2. Delete documents that are no longer needed, such as: Mailbox documents, FAX Send Wait docu-
ments, Secure Print documents and Delayed Print documents. Make sure that there is space in the
HDD before re-scanning and re-printing. 016-985 Data size over flow (Scan to Email)
When the procedures above did not work, expand the HDD partition size for the corresponding service [Error Type]
that needs it.
Notice Error
If the problems persist, refer to the following procedures in sequence to repair it. [Fault Content]
Scan to E-mail Data Size Exceeded
OF-09 Common Job Fail
[Detection Conditions]
OF-10 HDD Job Fail The size set in [E-mail Size Upper Limit] that is set from the Main Processor was exceeded.
[Corrective Actions]
016-982 HDD access error 2 Request to reduce the no. of documents, reduce the resolution, or increase the compression ratio if
[Error Type] the job is Multi-value scan.
Notice Error If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
[Fault Content]
When accessing it, the HD is detected being full.
The error that causes FULL not to be cleared despite a layover.(Even one page cannot be stored.)
[Detection Conditions]
HDD was determined to be full due to collate, stored or interrupted jobs.
[Corrective Actions]
Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation.
If the above procedures do not resolve the problem, expand the HDD partition size of the relevant
service.
If the problem persists, perform the following procedures in sequence to repair it.
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017-700 ThinPrint Connection Timeout Fail 017-703 ThinPrint Over Maximum Data Size Fail
[Fault Name] [Fault Name]
ThinPrint Connection Timeout Fail ThinPrint Over Maximum Data Size Fail
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
ThinPrint Connection Timeout Fail. ThinPrint Print Data Size Fail.
[Detection Conditions] [Detection Conditions]
The connection with the ThinPrint .print Engine has timed-out. The data that was sent from the ThinPrint .print Engine has exceeded the maximum data size that
[Corrective Actions] can be handled by the device.
Check the ThinPrint .print Engine for errors. [Corrective Actions]
Check the connection to the ThinPrint .print Engine. Split the job into several batches and try again.
017-701 ThinPrint Connection Fail 017-704 ThinPrint Internal Fail
[Fault Name] [Fault Name]
ThinPrint Connection Fail ThinPrint Internal Fail
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
ThinPrint Connection Fail. ThinPrint Internal Fail.
[Detection Conditions] [Detection Conditions]
An error has occurred in the connection to the ThinPrint .print Engine. An error has occurred inside the device.
[Corrective Actions] [Corrective Actions]
Check the ThinPrint .print Engine for errors. Perform reboot and try again.
Check the connection to the ThinPrint .print Engine.
017-705 ThinPrint SSL Authentication Invalid Certification Fail
017-702 ThinPrint Invalid Data Fail [Fault Name]
[Fault Name] ThinPrint SSL Authentication Invalid Certification Fail
ThinPrint Invalid Data Fail [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] ThinPrint SSL Authentication Server Certificate Fail.
ThinPrint Print Data Fail. [Detection Conditions]
[Detection Conditions] The Server Certificate being used by the ThinPrint .print Engine is incorrect.
The data that was sent from the ThinPrint .print Engine is incorrect. [Corrective Actions]
[Corrective Actions] Check the Server Certificate that is registered in the ThinPrint .print Engine.
This could be due to an error of the ThinPrint .print Engine.
Try printing again as this error sometimes can resolve by itself. 017-706 ThinPrint SSL Authentication Before Expiration Fail
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[Fault Name] [Error Type]
ThinPrint SSL Authentication Before Expiration Fail Job Fail
[Error Type] [Fault Content]
Job Fail ThinPrint SSL Fail.
[Fault Content] [Detection Conditions]
ThinPrint SSL Authentication Server Certificate Not Yet Valid Fail. An SSL communication error with the ThinPrint .print Engine has occurred.
[Detection Conditions] [Corrective Actions]
The validity period of the Server Certificate being used by the ThinPrint .print Engine has not started Check the device settings.
yet.
[Corrective Actions] 017-710 SIP Mismatched Media Type Fail
Check the Server Certificate that is registered in the ThinPrint .print Engine.
[Fault Name]
SIP Mismatched Media Type Fail
017-707 ThinPrint SSL Authentication Expired Fail [Error Type]
[Fault Name] Job Fail
ThinPrint SSL Authentication Expired Fail [Fault Content]
[Error Type] SIP connection was refused/media types are mismatched.
Job Fail [Detection Conditions]
[Fault Content] The request received a connection refused response because of mismatched media type at the tar-
ThinPrint SSL Authentication Server Certificate Expired Fail. get connection.
[Detection Conditions] [Corrective Actions]
The validity period of the Server Certificate being used by the ThinPrint .print Engine has expired. Check the device at the recipient side.
[Corrective Actions]
Check the Server Certificate that is registered in the ThinPrint .print Engine. 017-711 SIP Redirect Response Fail
[Fault Name]
017-708 ThinPrint SSL Authentication Misrepresentation Fail SIP Redirect Response Fail
[Fault Name] [Error Type]
ThinPrint SSL Authentication Misrepresentation Fail Job Fail
[Error Type] [Fault Content]
Job Fail SIP redirect request/3xx response.
[Fault Content] [Detection Conditions]
ThinPrint SSL Authentication Server Address Mismatched Fail. Received a redirect response during SIP connection.
[Detection Conditions] [Corrective Actions]
The address of the Server Certificate being used by the ThinPrint .print Engine is incorrect. Check the address of the recipient.
[Corrective Actions]
Check the Server Certificate that is registered in the ThinPrint .print Engine. 017-712 SIP Session Timeout Fail
[Fault Name]
017-709 ThinPrint SSL Fail SIP Session Timeout Fail
[Fault Name] [Error Type]
ThinPrint SSL Fail Job Fail
[Fault Content]
SIP session/timeout. 017-715 SSL Cert Untrusted Fail
[Detection Conditions] [Fault Name]
There was no session refresh within the session interval. SSL Cert Untrusted Fail
[Corrective Actions] [Error Type]
Check the device at the recipient side. Job Fail
[Fault Content]
017-713 Start TLS Unsupported Fail SSL Cert Untrusted Fail.
[Fault Name] [Detection Conditions]
Start TLS Unsupported Fail An SSL Server Authentication Error has occurred because there is something wrong in the Server
[Error Type] Certificate Data.
(Reference: SMTPERR_SSL_AUTH_CERT)
Job Fail
[Fault Content] [Corrective Actions]
1. The Multifunction Device is unable to trust the SSL Certificate of the SMTP Server.
Start TLS Unsupported Fail.
Register the Root Certificate of the SMTP Server SSL Certificate in the Multifunction Device.
[Detection Conditions]
The SMTP Server did not respond to STARTTLS.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immedi-
(Reference: SMTPERR_STARTTLS_NONSUPPORT)
ately after the problem has occurred and contact the Support Department.
[Corrective Actions]
1. Change the SSL Operation Mode setting to other than STARTTLS Mode (TLS Mode),
017-716 SSL Cert Date Invalid Fail
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the
[Fault Name]
network log immediately after the problem has occurred and contact the Support Department. SSL Cert Date Invalid Fail
[Error Type]
017-714 SMTP Over SSL Fail Job Fail
[Fault Name] [Fault Content]
SMTP Over SSL Fail SSL Cert Date Invalid Fail.
[Error Type] [Detection Conditions]
The validity period of the Server Certificate has not started yet.
Job Fail
(Reference: SMTPERR_SSL_AUTH_CERT_BEFORE_EXPIRATION)
[Fault Content]
SMTP Over SSL Fail.
[Corrective Actions]
1. Check that the clock of the SMTP Server and the Multifunction Device are correct.
[Detection Conditions]
If the clocks are correct, change the SMTP Server SSL Certificate to one that is valid.
SSL communication failure with SMTP Server.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server
(Reference: SMTPERR_SSL_FAILED)
Verification] setting, take note that this will render it unable to gurantee the authenticy of the SMTP
[Corrective Actions] Server it is connecting to.
1. If this had occurred in the TLS Mode, it may be due to a wrong Port Number.
Check the Port Number settings of the SMTP Server. If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immedi-
2. Other than that, it may be due to an internal error that has occurred in the program. ately after the problem has occurred and contact the Support Department.
Follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the network log immedi-
ately after the problem has occurred and contact the Support Department. 017-717 SSL Server Cert Expired Fail
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[Fault Name] [Fault Name]
SSL Server Cert Expired Fail SMTP Over SSL Internal Fail
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
SSL Server Cert Expired Fail. SMTP Over SSL Internal Fail.
[Detection Conditions] [Detection Conditions]
The validity period of the Server Certificate has expired. Software internal error has occurred during SMTP Over SSL process.
(Reference: SMTPERR_SSL_AUTH_CERT_EXPIRED) (Reference: SMTPERR_SSL_AUTH_FAILED)
[Corrective Actions] [Corrective Actions]
1. Check the validity period of the SMTP Server Certificate. Also check whether the clock of the Mul- 1. Repeat the operation.
tifunction Device is correct.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the
Verification] setting, take note that this will render it unable to gurantee the authenticy of the SMTP network log immediately after the problem has occurred and contact the Support Department.
Server it is connecting to.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immedi-
017-720 Contract Type Fail
ately after the problem has occurred and contact the Support Department. [Fault Name]
Contract Type Fail
017-718 SSL Server Cert Invalid Fail [Error Type]
[Fault Name] Job Fail
SSL Server Cert Invalid Fail [Fault Content]
[Error Type] Contract Type value is incorrect.
Job Fail [Detection Conditions]
[Fault Content] The Contract Type value specified by PJL Command is wrong.
SSL Server Cert Invalid Fail. [Corrective Actions]
[Detection Conditions] Correct the Contract Type value specified by PJL Command and try again.
The Server Name does not match the Server Address of the Server Certificate.
(Reference: SMTPERR_SSL_AUTH_MISREPRESENTATION) 017-721 Geographic Region Fail
[Corrective Actions] [Fault Name]
1. Check that the Server Name that are registered in the SMTP Server Certificate and the Server Geographic Region Fail
Address are correct. [Error Type]
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server
Job Fail
Verification] setting, take note that this will render it unable to gurantee the authenticy of the SMTP
Server it is connecting to. [Fault Content]
Geographic Region value is incorrect.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immedi- [Detection Conditions]
ately after the problem has occurred and contact the Support Department. The Geographic Region value specified by PJL Command is wrong.
[Corrective Actions]
017-719 SMTP Over SSL Internal Fail Correct the Geographic Region value specified by PJL Command and try again.
017-722 Total Impressions Over Fail • There is no supported layout number.
[Fault Name] [Corrective Actions]
Check that device supports Denshi-Pen. If it does, perform the operation again.
Total Impressions Over Fail
If the problem still persists, perform the following:
[Error Type]
OF-09 Common Job Fail
Job Fail
[Fault Content]
The Total Impressions of Billing Meter in the data for PJL Diag is 9,999,900 or more.
017-725 Forced Annotation Syntax Fail
[Detection Conditions] [Fault Name]
Forced Annotation Syntax Fail
A change request for Geographic Region or Contract Type was received when the Total Impres-
sions of Billing Meter is 9999900 or more. [Error Type]
[Corrective Actions] Job
Perform the operation when the value of Total Impressions is between 0 and 9,999,900. [Fault Content]
Forced Annotation Syntax Error
017-723 DocuWorks Unsupported character Fail [Detection Conditions]
[Fault Name] Syntax error in Forced Annotation instructions is detected.
DocuWorks Unsupported character Fail [Corrective Actions]
[Error Type] Check the driver settings.
If the problem still persists, perform the following:
Job
OF-09 Common Job Fail
[Fault Content]
DocuWorks Unsupported character Fail
[Detection Conditions] 017-728 Scan JobFlow Document Fail
When the DocuWorks Decomposer is working, it detected some text that cannot be output is in use. [Fault Name]
[Corrective Actions] Scan JobFlow Document Fail
Print from the DocuWorks Viewer using the Print Driver (ART-EX, PCL, etc.). [Error Type]
If the problem persists, perform the following procedure to repair it. Job
OF-09 Common Job Fail [Fault Content]
Error of target document for processing during execution of Scan Job Flow Service
017-724 Denshi-Pen Syntax Fail [Detection Conditions]
[Fault Name] 1. MS Word or MS Excel is specified as the output format in the instructions, but the target document
for processing does not possess the conditions required for format processing.
Denshi-Pen Syntax Fail
2. Extension Scanner Kit not installed
[Error Type] (Scan To Office Selection Service not enabled)
Job
[Corrective Actions]
[Fault Content] 1. MS Word or MS Excel is specified as the output format in the instructions, perform any of the follow-
Denshi-Pen Instruction Error ing.
[Detection Conditions] • Change output format to other than MS Word, MS Excel.
Error of XPJL, which is included in Denshi-Pen print instructions is detected, or Denshi-Pen not sup- • Start Job Flow Service after satisfying all conditions below.
ported. • The document for processing is a Scan document
• Device does not support Denshi-Pen. • The document for processing is full color
• 17 or more layout instructions are given.
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• Size of the document for processing is 50mmx50mm or more, 297mmx432mm or less 2. Check the destination device is powered on.
• Color space of the document for processing is standard color space 3. Check the IPP port of the destination device is enabled.
• Resolution of the document for processing is 300dpi
• Magnification of the of the document for processing is 100% If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
2. Extension Scanner Kit Position Packet], and contact the Support Department.
2.5.1 Explanation of Log Collection/Retrieval Tool Feature
If the problem still persists, perform the following:
OF-09 Common Job Fail 017-731 POP Server Not ConnectFail
[Fault Name]
Investigate the problem of Information Fail/Warning occurrence.
POP Server Not ConnectFail
[Error Type]
017-729 Temporary Err in Pdl Transfer
Job
[Fault Name]
[Fault Content]
Temporary Err in Pdl Transfer
POP Server Connection Failure
[Error Type]
[Detection Conditions]
Job
Failed to connect to the POP server.
[Fault Content]
[Corrective Actions]
PDL Data Transfer Temporary Failure
1. Check that network communication between the POP server and this machine is available, by the
[Detection Conditions] following:
Temporary inability to send due to maximum jobs exceeded at the destination device, or spool area -Check that the POP server IP address that is set in the device is correct.
of print data full, etc.
-Check the connection of network cables.
[Corrective Actions]
Set the spooling of the print data at the destination device to hard disk. If the problem persists, obtain the PfShowInfo 8 log and network packets immediately after the prob-
Change CentreWare Internet Service [Properties] [General Settings] [Memory Settings] lem has occurred and contact the support department for instructions.
[IPP] [No Spooling] to [Spool to Hard Disk]. 2.5.1 Logging/Extraction Tool Function Explanation
If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
Packet], and contact the Support Department.
017-732 Offline Err in Pdl Transfer
2.5.1 Explanation of Log Collection/Retrieval Tool Feature [Fault Name]
Offline Err in Pdl Transfer
017-730 Network Err in Pdl Transfer [Error Type]
Job
[Fault Name]
Temporary Err in Pdl Transfer
[Fault Content]
Transfer Failure Due to Destination Device being Offline
[Error Type]
Job
[Detection Conditions]
Unable to send because destination printer is offline.
[Fault Content]
PDL Data Transfer Failure
[Corrective Actions]
Disable the offline status of the destination device.
[Detection Conditions]
Network occurred during PDL data transfer.
If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
[Corrective Actions] Packet], and contact the Support Department.
1. Check the connection of the network cable. 2.5.1 Explanation of Log Collection/Retrieval Tool Feature
[Fault Content]
017-733 Internal Err in Pdl Transfer Auditron - Prohibit Device Fail
[Fault Name] [Detection Conditions]
Internal Err in Pdl Transfer Unauthorized user is detected.
[Error Type] *After user verification, it is known that user is prohibited from using the device.
Job [Corrective Actions]
[Fault Content] Get permission to use the device from the account administrator.
Internal Software Error During PDL Data Transfer
If the problem still persists, perform the following:
[Detection Conditions]
OF-09 Common Job Fail
Internal software error is detected during PDL data transfer.
[Corrective Actions]
Repeat the operation.
If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
Packet], and contact the Support Department.
2.5.1 Explanation of Log Collection/Retrieval Tool Feature
017-734 URF(Universal Raster Format) Error
[Fault Name]
URF(Universal Raster Format) Error
[Error Type]
Job
[Fault Content]
URF(Universal Raster Format) Error
[Detection Conditions]
Syntax error, use of undefined command, parameter error, URF file damage, URF decomposer
internal error occurred during URF decomposer processing.
[Corrective Actions]
Print with other print methods supported by the device (printer driver, utility other than AirPrint).
If the problem still persists, perform the following:
OF-09 Common Job Fail
Investigate the problem of Information Fail/Warning occurrence.
017-735 Auditron - Prohibit Device Fail
[Fault Name]
Auditron - Prohibit Device Fail
[Error Type]
Job
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018-400 IPSEC Error (Configuration Mismatch) [Error Type]
[Error Type] info
Info [Fault Content]
[Fault Content] A failure in communication with the SIP Registrar Server
IPSEC Error (setting mismatch) [Detection Conditions]
[Detection Conditions] One of the following has caused a failure in registering info about the local machine with the SIP
Registrar Server.
Although the IPSEC is enabled, the password is not set because ’authentication method = [Pre-
shared key]’ or the IPSEC certificate is not set because ’authentication method = [Digital Signa- • SIP Server Address info could not be obtained through DHCP or DHCPv6.
ture]’. • The machine could not communicate with the manually set-up SIP Registrar Server.
[Corrective Actions] • The machine could not communicate with the SIP Registrar Server obtained through DHCP or
DHCPv6.
Clear the IPSEC setting mismatch and enable the IPSEC again. Mismatched IPSEC settings: when
password is not set because ’authentication method = [Pre-shared key]’ or when IPSEC certificate • The machine could not communicate with the SIP Registrar Server.
is not set because ’authentication method = [Digital Signature]’. [Corrective Actions]
• When ’Method of Obtaining SIP Server Address’ is set to DHCP or DHCPv6, check that this
machine can normally communicate with the DHCP Server or the DHCPv6 Server. Check that there
018-401 Incosistent SIP configuration is no disconnected cable or switch/hub failure.
[Error Type] • When ’Method of Obtaining SIP Server Address’ is set to DHCP or DHCPv6, check that the DHCP
info Server or the DHCPv6 Server is active. Furthermore, check that the setting is made that enables
[Fault Content] distribution of SIP Server Address.
An inconsistent SIP Server setting is detected. • When ’Method of Obtaining SIP Server Address’ is manually set, check the set-up address is cor-
rect. If the address is set using FQDN strings, set up the DNS Server in the way that enables DNS
[Detection Conditions] to properly solve an address problem.
One of the following has been detected: the ’IP Operation Mode setting’ and the ’Method of Obtain- • When ’Method of Obtaining SIP Server Address’ is set to DHCP or DHCPv6, check that the SIP
ing SIP Server Address setting’ on the device are inconsistent with each other, or the ’IP Operation Server address that the DHCP Server or the DHCPv6 distributed is correct.
Mode setting’ and the ’SIP Server Address setting’ are inconsistent.
• Check that this machine can normally communicate with the SIP Registrar Server. Check that there
[Corrective Actions] is no disconnected cable or switch/hub failure.
• When ’IP Operation Mode’ is set to IPv4 and ’IP Address Obtainment Mode’ is manually set, set • Check that the SIP Registrar Server is active.
’Method of Obtaining SIP Server Address’ to ’manual’.
• In any case except when ’IP Operation Mode’ is set to IPv4 and ’IP Address Obtainment Mode’ is
manually set, set ’Method of Obtaining SIP Server Address’ to ’manual’ or DHCP.
018-403 SIP registraion fail (authentication)
• When ’IP Operation Mode’ is set to IPv6, set ’Method of Obtaining SIP Server Address’ to ’manual’ [Error Type]
or DHCPv6. info
• If ’Method of Obtaining SIP Server Address’ is set to ’manual’ and the address is set using FQDN [Fault Content]
strings, set up the DNS Server in the way that enables DNS to properly solve an address problem.
A failure in registering with the SIP Registrar Server. (Authentication error)
• When ’IP Operation Mode’ is set to IPv4 and ’IP Address Obtainment Mode’ is manually set, set up
SIP Server Address using an IPv4 address or FQDN strings.
[Detection Conditions]
Authentication error. The registering of info about the local machine with the SIP Regisrtar Server
• When ’IP Operation Mode’ is set to IPv6, set up SIP Server Address using an IPv6 address or
FQDN strings. has failed.
• It is mandatory to set up Primary SIP Registrar Server Address and Primary SIP Proxy Server [Corrective Actions]
Address. When the SIP Registrar Server is set up in the way that requires it to authenticate a machine, set
the correct user name and password for authentication of this machine when registering it with the
SIP Registrar Server.
018-402 SIP server communication fail
018-404 SIP registration fail(other)
[Error Type] info
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[Fault Content] 018-501 CA Server Connection Error
A failure in registering with the SIP Registrar Server. (an error under Other) [Error Type]
[Detection Conditions] job
An error under Other except an authentication error. The registering of info about the local machine [Fault Content]
with the SIPRegisrtar Server has failed.
CA Authentication Server communication error
[Corrective Actions]
[Detection Conditions]
Check that the SIP Registrar Server is set up in the way that enables it to receive info about this
The device could not connect to the CA server when trying to do CA authentication. The device has
machine for registration.
failed in communication.
[Corrective Actions]
018-405 UserAccount Disable Make the IOT and the Controller the same in agreement info.
[Fault Name] The device has failed in communicating with the CA server set up on the device. Check the address
UserAccount Disable of the CA server, or recheck the connection to the network.
[Error Type] If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
after the occurrence of the problem, and contact the support division for directions.
Information
2.5.1 LOG
[Fault Content]
User Account Disabled Error.
[Detection Conditions] 018-502 Login failure in SMB
Authentication error has occurred because [Account Invalid] has been set for the involved user in [Error Type]
the Active Directory Server that was specified by the LDAP Authentication. Job Fail
[Corrective Actions] [Fault Content]
There is a checkmark at [Account Invalid] for the involved user in the Active Directory of the LDAP The workstations that can log in during SMB Scan are limited
Authentication Destination Server. [Detection Conditions]
The server had been set to prohibit access from the involved user.
When logging in to the SMB server, it was detected that the workstations that can log in during SMB
Consult with the Server Administrator. Scan are limited.
[Corrective Actions]
018-500 CA Message Receiver Boot Error(S_cert lost) Check the properties information of the specified user and check whether the workstations that can
[Error Type] log in to the server are limited.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
job
has occurred and contact the Support G for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation
An error in starting the server that receives a CA authentication message.
[Detection Conditions]
018-503 CA Message Receiver Timeout
The SSL server that is necessary for CA could not start because there was no server certificate or
private key at an attempt to start the device. [Error Type]
[Corrective Actions] job
Make the IOT and the Controller the same in agreement info. [Fault Content]
As there is no server certificate for the device, set up Server Certificate, or set the CA function to CA Authentication Server timeout
OFF. [Detection Conditions]
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately The device received a message from the CA server and was waiting for a JRM/UI judgment, but
after the occurrence of the problem, and contact the support division for directions. received no response, and time has become out.
2.5.1 LOG [Corrective Actions]
Make the IOT and the Controller the same in agreement info.
Due to some internal load of the device, response-to-CA Server time has become out. Retry the – In the case of Windows Server 2003, synchronize the time SMB Server tells with the time this
authentication operation. machine tells.
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately NOTE: There is no way to confirm Password. If the user forgets his/her password, he/she needs to
after the occurrence of the problem, and contact the support division for directions.
set up a new password.
2.5.1 LOG
This is how to reset Password:
1. On the domain controller for the active directory that has user info, select [Start] menu>[All Pro-
018-504 CA SessionID Mismatch grams]>[Management Tool]>[Active Directory Users and Computers].
[Error Type] 2. From the left frame of the [Active Directory Users and Computers] window, select [Active
job Directory Users and Computers [Server]]>[Domain]>[Users], and list user information.
[Fault Content] 3. Right-click the target user on the right frame of the [Active Directory Users and Computers]
window and select [Reset Password].
CA Authentication SessionID error
[The following applies to DMP6-2 and later products only.]
[Detection Conditions] – Confirm users that are allowed to use Share Windows. (MacOS X v10.4)
In communication between the device and the CA server for authenticiation, a mismatch in Session
This is how to confirm users.
ID between both has occurred. (Communication error, internal error of the device, or wrong code)
1. From [Dock], start the [System Environment Settings] icon.
[Corrective Actions] 2. On the [System Environment Settings] window, click the [Share] icon.
Make the IOT and the Controller the same in agreement info.
3. From the Select Service window, select ’Share Windows’ and click the [Account] button.
An error has occurred in the authentication operation between the CA server and the device. Retry
the authentication operation.
018-506 CA FieldID Mismatch
018-505 SMB-DOS protocol error 1-005 [Error Type]
job
[Error Type]
Job Fail
[Fault Content]
CA Authentication FieldID error
[Fault Content]
SMB User Authentication Failed/Unable to log into SMB Scanner
[Detection Conditions]
In communication between the device and the CA server, a mismatch in FieldID between both has
[Detection Conditions] occurred. (Communication error, internal error of the device, or wrong code)
In SMB Authentication:
[Corrective Actions]
– The user could not be identified because of his/her wrong user name or password.
Make the IOT and the Controller the same in agreement info.
– The time SMB Server tells differs from the time the machine tells. (This occurs under Windows
Server 2003) An error in the authentication operation between the CA server and the device has occurred. Retry
the authentication operation.
In Scanner to SMB:
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
– When trying to send a scanned image, the user could not log in to the SMB server because of
after the occurrence of the problem, and contact the support division for directions.
his/her wrong user name or password.
2.5.1 LOG
– The time SMB Server tells differs from the time the machine tells. (This occurs under Windows
Server 2003)
[The following applies to DMP6-2 and later products only.] 018-507 CA Credential Error
– The specified user name is not registered as a user that can use Share Windows. (MacOS X [Error Type]
v10.4)
job
[Corrective Actions] [Fault Content]
Take either of the following actions to resolve the problem. CA Authentication User Authentication error
– Contact the network administrator for the correct user name or password.
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[Detection Conditions] [Error Type]
The CA Authentication Server requested an entry of user info, and the server determined that the job
entered info was different. [Fault Content]
[Corrective Actions] A failure to resolve a DNS host name problem in BMLinkS scan.
Make the IOT and the Controller the same in agreement info. [Detection Conditions]
User authentication has failed. Either the entered user name or password is incorrect. Check for the Before connecting to BMLinkS Services, the machine failed to resolve a BMLinkS Services server
correct user name and password and enter them.
name problem in trying to access DNS.
[Corrective Actions]
018-508 CA Server Fatal Error Check the state to see if DNS can obtain the domain name or IP address. For example, check the
[Error Type] following:
job – Search for the latest information and get it.
[Fault Content] – Check that the machine is connected to the DNS server.
– Check that the BMLinkS Storage Service server name or host name is registered on DNS.
CA Authentication Server fatal error
– Check that the DNS Server address is set up.
[Detection Conditions]
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
In process of CA authentication, the device has received a ServerException message from the CA
tact the support division for instructions.
Authentication Server.
2.5.1 Logging/Extraction Tools Functional Instructions
[Corrective Actions]
Make the IOT and the Controller the same in agreement info.
The device has received a Server Error message from the CA Authentication Server. Check the sta-
018-511 DNS server un-sets up in BMLinkS
tus of the CA server. Reboot it. [Error Type]
jobB
018-509 Template parameter conflict [Fault Content]
[Error Type] In MLinkS scan, it was found that the DNS server was not registered.
Job [Detection Conditions]
[Fault Content] Before connecting to BMLinkS Services, the machine detected that the DNS server had not been
registered.
CUI Scan: An Invalid Job Template is Specified
[Corrective Actions]
[Detection Conditions]
Set the DNS server address. Or using the IP address, set the address of BMLinkS Storage Ser-
1. During CUI scan, the machine received a Job request that comes specified with a nonexistent tem- vices, which is a transmission destination.
plate name.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
2. There is a Job Template attributes conflict.
tact the support division for instructions.
3. The address of the server that stores the images is not set in the template.
2.5.1 Logging/Extraction Tools Functional Instructions
[Corrective Actions]
Check whether the settings in the job template are correct. For example, check for the following:
018-512 Service Connect error in BMLinkS
– A setting that cannot be used in the device is set.
– The transfer repository is not set correctly.
[Error Type]
job
– A nonexistent template name is specified.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net- [Fault Content]
work log immediately after the problem has occurred and contact the Support Department. A failure to connect to BMLinkS scan service
[Detection Conditions]
018-510 Host name solution error in BMLinkS The BMLinkS Server cannot be found.
[Corrective Actions] [Error Type]
Check the state to see if the BMLinkS Services server, which is a destination, and this machine can job
communicate with each other via the network. For example, check the following: [Fault Content]
– Search for the latest information and get it.
Error in access to BMLinkS Scan Service Storage
– Check that the network cable is connected.
[Detection Conditions]
– Check that BMLinkS Services, which is a destination, is active.
For some reason, the corresponding error code was received from BMLinkS Services.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
tact the support division for instructions. [Corrective Actions]
2.5.1 Logging/Extraction Tools Functional Instructions Use either of the following to resolve the problem.
– Check that the specified file name can be created in the storage.
– Check that the specified file name is not used by another user.
018-513 BMLinkS Service Not Found
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
[Error Type] tact the support division for instructions.
job 2.5.1 Logging/Extraction Tools Functional Instructions
[Fault Content]
BMLinkS scan service cannot be found. 018-516 bmlinks unsupported-attribute
[Detection Conditions] [Error Type]
http status 404 has been detected. job
[Corrective Actions] [Fault Content]
Use either of the following to resolve the problem.
An attribute of data to be saved in BMLinkS scan service is incorrect.
– Search for the latest information and get it.
[Detection Conditions]
– Check that BMLinkS Services, which is a destination, has started storage service for this user.
For some reason, the corresponding error code was received from BMLinkS Services .
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
tact the support division for instructions. [Corrective Actions]
2.5.1 Logging/Extraction Tools Functional Instructions Use one of the following to resolve the problem.
– If any letters used for the file name are found unavailable for BMLinkS storage service, change
them.
018-514 bmlinks access-right-violation – Check for the file or folder with the same name as the specified file name.
[Error Type] – Set the way of handling a duplicated file to ’Overwrite and Save’.
job – Shorten the name of the storage folder or file.
[Fault Content] If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
A wrong right to access BMLinkS scan service tact the support division for instructions.
[Detection Conditions] 2.5.1 Logging/Extraction Tools Functional Instructions
For some reason, the corresponding error code was received from BMLinkS Services.
[Corrective Actions] 018-517 bmlinks storage-full
Check that the login name (user name) and the password are correct. [Error Type]
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con- job
tact the support division for instructions. [Fault Content]
2.5.1 Logging/Extraction Tools Functional Instructions
The storage disk on BMLinkS scan service is full.
[Detection Conditions]
018-515 bmlinks storage-access-error For some reason, the corresponding error code was received from BMLinkS Services.
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[Corrective Actions] [Detection Conditions]
Check the storage for space. An internal-processing error
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con- [Corrective Actions]
tact the support division for instructions.
Repeat the operation.
2.5.1 Logging/Extraction Tools Functional Instructions
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
tact the support division for instructions.
018-518 bmlinks operation-not-available 2.5.1 Logging/Extraction Tools Functional Instructions
[Error Type]
job 018-521 request send failure in BMLinkS
[Fault Content] [Error Type]
a temporary error with BMLinkS scan service job
[Detection Conditions] [Fault Content]
For some reason, the corresponding error code was received from BMLinkS Services. When the machine was trying to connect to BMLinkS scan service, a network error occurred.
[Corrective Actions] [Detection Conditions]
After a while repeat the operation. When a command was being sent to BMLinkS Services, a network error was detected.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con- [Corrective Actions]
tact the support division for instructions.
Repeat the operation.
2.5.1 Logging/Extraction Tools Functional Instructions
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
tact the support division for instructions.
018-519 bmlinks unknown-error 2.5.1 Logging/Extraction Tools Functional Instructions
[Error Type]
job 018-522 response receive failure in BMLinkS
[Fault Content] [Error Type]
an error with BMLinkS scan service job
[Detection Conditions] [Fault Content]
For some reason, the corresponding error code was received from BMLinkS Services. During a response was being made from BMLinkS scan service, a network error occurred.
[Corrective Actions] [Detection Conditions]
Use either of the following to resolve the problem. When the machine was receiving a response to its request from BMLinkS Services, a network error
– Search for the latest information and get it. was detected.
– Check the state to see if the file can be written on the BMLinkS Services server. Or the machine received an unexpected response to its request.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con- [Corrective Actions]
tact the support division for instructions. Repeat the operation.
2.5.1 Logging/Extraction Tools Functional Instructions If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
tact the support division for instructions.
018-520 Internal error in BMLinkS Scan 2.5.1 Logging/Extraction Tools Functional Instructions
[Error Type]
job 018-523 image send failure in BMLinkS
[Fault Content] [Error Type]
After the machine connected to BMLinkS scan service, an internal error occurred or the machine job
received an unexpected response from the server.
[Fault Content] If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net-
When the machine was transferring an image to BMLinkS scan service, a network error occurred. work log immediately after the problem has occurred and contact the Support Department.
[Detection Conditions]
During transfer of an image to BMLinkS Services, a network error was detected. 018-526 Rejected to be refresh
[Corrective Actions] [Error Type]
Repeat the operation. Job
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con- [Fault Content]
tact the support division for instructions. CUI Scan: Polling Job Template
2.5.1 Logging/Extraction Tools Functional Instructions [Detection Conditions]
A CUI scan start request was received when the Job Template is being polled.
018-524 Invalid device network setting [Corrective Actions]
[Error Type] Wait for a while, then perform the same operation again.
Job If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net-
[Fault Content] work log immediately after the problem has occurred and contact the Support Department.
CUI Scan: Device Network Settings Error
[Detection Conditions] 018-527 JT Monitor Internal error
1. When DNS is not set in the device, the server name in the template is written as FQDN. [Error Type]
2. The port for the transfer protocol that is listed in the Job Template is not activated in the device (e.g. Job
SMB, FTP). [Fault Content]
[Corrective Actions] CUI Scan: Internal Error Occurred when Processing Job Template
Check whether the port and network related settings that are required to execute the scan job are [Detection Conditions]
set properly in the device.
Job Template Monitor Internal Error
– Check whether the DNS server setting is correct.
– Check whether the port for the specified protocol is activate.
[Corrective Actions]
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net- Repeat the operation.
work log immediately after the problem has occurred and contact the Support Department. If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net-
work log immediately after the problem has occurred and contact the Support Department.
018-525 HDD full or HDD access error
018-528 Soap request error
[Error Type]
Job
[Error Type]
Job
[Fault Content]
CUI Scan: HDD-related Error during Processing of Job Template
[Fault Content]
CUI Scan: Soap Argument Error
[Detection Conditions]
1. During the CUI scan start process, the internal HDD is full (Job Template partition)
[Detection Conditions]
An invalid argument request was received from the SOAP client of custom service.
2. During the CUI scan start process, an internal HDD failure was detected.
[Corrective Actions] [Corrective Actions]
Check whether the custom service settings are correct.
Wait for a while, then perform the same operation again. If the problem persists, perform the follow-
ing: If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net-
work log immediately after the problem has occurred and contact the Support Department. Also
Check for HDD Full, or replace the HDD where the error had occurred.
obtain the packets log between the custom service and the device.
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018-532 Too many jobs to create a new
018-529 Duplicate scan request [Error Type]
[Error Type] Job
Job [Fault Content]
[Fault Content] Failed to Create CUI Scan Job
CUI Scan: Duplication of Soap Job Startup Request [Detection Conditions]
[Detection Conditions] 1. Excessive overlapping of network transferred Jobs (maximum is 3 simultaneous jobs)
During the CUI scan start process that was received from the SOAP client of custom service, 2. There is insufficient internal source to create Jobs (system limit)
another CUI scan start request was received. [Corrective Actions]
[Corrective Actions] Wait for a while, then perform the same operation again.
Wait for a while, then perform the same operation again. If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net-
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net- work log immediately after the problem has occurred and contact the Support Department.
work log immediately after the problem has occurred and contact the Support Department.
018-543 Shared name error in SMB server
018-530 Authentication error [Error Type]
[Error Type] Job Fail
Job [Fault Content]
[Fault Content] Problem with the shared name of the SMB scan server
Authentication/DV-related error during start-up of a CUI scan job. [Detection Conditions]
[Detection Conditions] When the machine logged in to the SMB server in Scan to SMB, the shared name on the SMB
1. DV No. of Sheets Limitation, DV Color Mode Limitation, DV Service Use Limitation server was found having the following problems:
2. Use of an unregistered card 1. The shared name specified did not exist on the server.
3. Job error when connecting to an external device or when obtaining authentication information 2. Prohibited letters were found used for the shared name specified.
[Corrective Actions] [DMP6-2 and later products only]
Either perform the correct authentication operation or check the limitations (color mode, no. of 1. The user had no right to access the shared name specified. (MacOS X v10.2)
sheets, services) that was set by the administrator. If the problem persists, follow the logging proce- [Corrective Actions]
dures to obtain the info9 or xxx.tgz log and the network log immediately after the problem has
• Check the shared name specified and set the correct name.
occurred and contact the Support Department.
[DMP6-2 and later products only]
• Check that the user has the right to access the shared name specified. (MacOS X v10.2)
018-531 Failed to create a new job This is how to check it:
[Error Type] 1. Log in as the specified user.
Job 2. From [Dock], start the [Finder] icon.
[Fault Content] 3. On the [Finder] window click the [Home] icon.
Other errors during start-up of a CUI scan job. 4. From the [File] menu, select [View info].
[Detection Conditions] 5. Select [Proprietary Right and Access Right] and check that ’Read/Write’ is selected in the
[Access] box for the owner.
Other JRM detection errors during start-up of a CUI scan job.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and con-
[Corrective Actions] tact the support division for instructions.
Repeat the operation. 2.5.1 Logging/Extraction Tools Functional Instructions
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the net-
work log immediately after the problem has occurred and contact the Support Department.
018-547 The number restriction over of SMB scan users
[Error Type] [Corrective Actions]
Job Fail Make sure that the file name that is specified in the scanned document destination does not contain
[Fault Content] any invalid characters.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
The number of SMB Scan users has exceeded the limit
occurred and contact the support department for instructions.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
When logging in to the SMB server, it was detected that the number SMB Scan users has exceeded
the limit.
[Corrective Actions] 018-558 HTTP file not found
1. Check the limit for the number of users that can connect to the shared folder. [Error Type]
2. Check whether the number of users who are concurrently using the server has exceeded the maxi- Job Fail
mum number. [Fault Content]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem The HTTP directory/file name does not exist.
has occurred and contact the Support G for instructions.
[Detection Conditions]
2.5.1 Log collection/extraction tool function explanation
Due to some reason, this code was received from the HTTP server.
[Corrective Actions]
018-556 HTTP server script error Perform the following.
[Error Type] 1. Check that the directory that is specified in the scanned document destination HTTP server
Job Fail exists.
[Fault Content] 2. Check that the file name that is specified in the scanned document destination HTTP server
exists.
HTTP Error - Invalid Script
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
[Detection Conditions] occurred and contact the support department for instructions.
Due to some reason, the abnormal detection code ’XRXERROR’ was received from the HTTP
2.5.1 Log collection/extraction tool function explanation
server.
[Corrective Actions]
Perform the following.
018-559 HTTP File duplication fail
1. Check that the drive and directory that are specified in the HTTP server that sends scanned [Error Type]
documents are accessible. Job Fail
2. Repeat the operation. [Fault Content]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the File Name Conflict Stop
problem has occurred and contact the support department for instructions.
[Detection Conditions]
2.5.1 Log collection/extraction tool function explanation
’Prohibit Overwrite’ is selected for scan ’File Name Conflict’
[Corrective Actions]
018-557 HTTP Invalid char in filename When performing scan Jobs, set ’File Name Conflict’ to other than ’Cancel Job’.
[Error Type] If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
Job Fail occurred and contact the support department for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation
HTTP File - Invalid Characters 018-560 HTTP server login fail
[Detection Conditions] [Error Type]
A file name that contains invalid characters was specified. Job Fail
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[Fault Content] [Corrective Actions]
HTTP User Authentication Error Perform the following.
[Detection Conditions] 1. Check whether the scanned document destination HTTP server is accessible from the PC.
HTTP Status 401 was received. 2. Check the server settings.
[Corrective Actions] If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
occurred and contact the support department for instructions.
Perform the following.
2.5.1 Log collection/extraction tool function explanation
1. Check whether the scanned document destination HTTP server is accessible from the PC.
2. Check the login user name.
3. Check the login password. 018-563 HTTP server error
4. Check the name of scanned document destination HTTP server. [Error Type]
5. Check the server path name of scanned document destination HTTP server. Job Fail
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has [Fault Content]
occurred and contact the support department for instructions.
HTTP Response Server Error
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
HTTP Status 5xx was received.
018-561 HTTP server not found [Corrective Actions]
[Error Type] Perform the following.
Job Fail 1. Check whether the scanned document destination HTTP server is accessible from the PC.
[Fault Content] 2. Check the server settings.
HTTP Error - Not Found If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Detection Conditions] has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
HTTP Status 404 was received.
– The host name is incorrect.
– The script storage is incorrect. 018-564 Host name solution error in HTTP
[Corrective Actions] [Error Type]
Perform the following. Job Fail
1. Check whether the scanned document destination HTTP server is accessible from the PC. [Fault Content]
2. Check the name of scanned document destination HTTP server. Failed to Resolve Host Name in HTTP
3. Check the server path name of scanned document destination HTTP server. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred
DNS resolution of the specified host name has failed.
and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
Perform the following.
– Check whether the scanned document destination HTTP server has been registered in the
018-562 HTTP client error DNS.
[Error Type] – Check whether it is connected to the DNS server.
Job Fail – Check whether the DNS server address is set.
[Fault Content] If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
HTTP Response Client Error problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
HTTP Status 4xx (other than 401 and 404) was received.
018-565 Proxy name solution error in HTTP
[Error Type] [Corrective Actions]
Job Fail Check whether the scanned document destination HTTP server is accessible from the PC.
[Fault Content] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
Failed to Resolve Proxy Name Error in HTTP
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
DNS resolution of the proxy server name that is set in the device has failed.
[Corrective Actions] 018-568 HTTP server SSL access fail
Perform the following. [Error Type]
– Check whether the proxy server name that is set in the device has been registered in the DNS. Job Fail
– Check whether it is connected to the DNS server. [Fault Content]
– Check whether the DNS server address is set. HTTP Error - Abnormal SSL Connection
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Detection Conditions]
has occurred and contact the support department for instructions.
An error has occurred during SSL/TLS connection
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
Perform the following.
018-566 Server Connect error in HTTP 1. Check whether the scanned document destination HTTP server is accessible from the PC.
[Error Type] 2. Check whether the SSL setting of the scanned document destination HTTP server is valid.
Job Fail 3. Check the name of scanned document destination HTTP server.
[Fault Content] 4. Check the server path name of scanned document destination HTTP server.
HTTP Error - Connection Error If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
problem has occurred and contact the support department for instructions.
[Detection Conditions]
2.5.1 Log collection/extraction tool function explanation
Failed to connect to the HTTP server.
[Corrective Actions]
Perform the following.
018-569 HTTP server certificate fail
1. Check the network cable of the device. [Error Type]
2. Check whether the scanned document destination HTTP server is accessible from the PC. Job Fail
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the [Fault Content]
problem has occurred and contact the support department for instructions. HTTP Error - Invalid Certificate
2.5.1 Log collection/extraction tool function explanation [Detection Conditions]
There is a problem with SSL certificate of the server.
018-567 HTTP server access fail [Corrective Actions]
[Error Type] Perform the following.
Job Fail 1. Check whether the scanned document destination HTTP server is accessible from the PC.
[Fault Content] 2. Check whether the SSL server certificate of the scanned document destination HTTP server is
HTTP Error - Access Error registered in the device.
3. Check whether the SSL server certificate of the scanned document destination HTTP server is
[Detection Conditions] valid.
• Due to some reason, the communication was cut when reading. For example, check the following:
• Due to some reason, the communication was cut when writing. – The certificate has not expired yet.
• Due to some reason, the file close process has failed. – The time that is set in the device is correct.
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– It is not in the discard list. [Fault Content]
– The certificate path of the SSL server certificate and import any necessary CA certificate. Invalid Netware Context Characters
4. If the certificate is not registered in the scanned document destination HTTP server, disable [Detection Conditions]
the device certificate validation.
A context name that contains invalid characters was specified.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
problem has occurred and contact the support department for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation Check whether the specified context name is correct.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
occurred and contact the support department for instructions.
018-570 HTTP certificate fail 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail
018-573 Invalid char in server
[Fault Content]
[Error Type]
HTTP Error - Invalid Client Certificate
Job Fail
[Detection Conditions]
[Fault Content]
A client certificate authentication error has occurred in the HTML server.
Netware Error/Invalid Tree Characters
[Corrective Actions]
[Detection Conditions]
Perform the following.
A connection name that contains invalid characters was specified.
1. Check whether the scanned document destination HTTP server is accessible from the PC.
2. Check whether the SSL client certificate is set correctly in the device.
[Corrective Actions]
Check whether the specified connection name is correct.
3. Check whether a valid device certificate is registered in the scanned document destination
HTTP server. If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the occurred and contact the support department for instructions.
problem has occurred and contact the support department for instructions. 2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation
018-574 Invalid char in volume
018-571 Internal error in Scan [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] Invalid Netware Volume Characters
Scan Network Sending Software Internal Error [Detection Conditions]
[Detection Conditions] A volume name that contains invalid characters was specified.
An internal error has occurred. [Corrective Actions]
[Corrective Actions] Check whether the specified volume name is correct.
Repeat the operation. If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the occurred and contact the support department for instructions.
problem has occurred and contact the support department for instructions. 2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation
018-575 Invalid char in login
018-572 Invalid char in context [Error Type]
[Error Type] Job Fail
Job Fail
[Fault Content] [Fault Content]
Invalid Netware Login Netware Error - Connection Error
[Detection Conditions] [Detection Conditions]
A user name or password that contains invalid characters was specified. A nonexistent server/tree was specified.
[Corrective Actions] [Corrective Actions]
Check whether the specified user name/password is correct. Perform the following.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred 1. Check the network cable of the device.
and contact the Support G for instructions. 2. Check whether the NetWare server is accessible from the PC.
2.5.1 Log collection/extraction tool function explanation 3. Check the server name/tree name.
4. Execute DSREPAIR from the Server Console of the NetWare server.
018-576 Invalid char in path If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
[Error Type]
2.5.1 Log collection/extraction tool function explanation
Job Fail
[Fault Content]
Invalid Netware Path Characters
018-579 Nw server disk full
[Detection Conditions] [Error Type]
Job Fail
A path name that contains invalid characters was specified
[Corrective Actions] [Fault Content]
Netware Error - Hard Disk Full
Check whether the specified path name is correct.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has [Detection Conditions]
occurred and contact the support department for instructions. There is insufficient free space in the Netware server.
2.5.1 Log collection/extraction tool function explanation [Corrective Actions]
Perform the following.
018-577 Invalid char in file 1. Check whether the NetWare server is accessible from the PC.
[Error Type] 2. Check the capacity of the data storage server.
3. Execute DSREPAIR from the Server Console of the NetWare server.
Job Fail
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
[Fault Content] problem has occurred and contact the support department for instructions.
Invalid Netware File Name Characters
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
A file name that contains invalid characters was specified.
018-580 Netware invalid volume
[Corrective Actions]
[Error Type]
Check whether the specified file name is correct.
Job Fail
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
occurred and contact the support department for instructions. [Fault Content]
2.5.1 Log collection/extraction tool function explanation Netware Error - Volume Does Not Exist.
[Detection Conditions]
018-578 Nw server not found A nonexistent volume name was specified.
[Error Type] [Corrective Actions]
Job Fail Perform the following.
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1. Check whether the NetWare server is accessible from the PC. Example:
2. Check the volume name. Check if the user has the right to open the file.
3. Execute DSREPAIR from the Server Console of the NetWare server. Check if the user has the right to create the file.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Check if the user has the right to access the directory.
has occurred and contact the support department for instructions. Check if the user has the right to read the file.
2.5.1 Log collection/extraction tool function explanation Check if the user has the right to write to the file.
Check if the user has the right to delete the file/directory.
018-581 Netware invalid path 3. Execute DSREPAIR from the Server Console of the NetWare server.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
Netware Error - Path Does Not Exist.
018-583 Nw server disk error
[Detection Conditions]
A nonexistent directory path was specified.
[Error Type]
Job Fail
[Corrective Actions]
Perform the following.
[Fault Content]
Netware Error - Disk Access Error
1. Check whether the NetWare server is accessible from the PC.
2. Check the directory path name. [Detection Conditions]
3. Execute DSREPAIR from the Server Console of the NetWare server. A failure has occurred in the Netware server disk.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the [Corrective Actions]
problem has occurred and contact the support department for instructions. Perform the following.
2.5.1 Log collection/extraction tool function explanation 1. Check the HDD of the Netware server.
2. Check whether the NetWare server is accessible from the PC.
018-582 Access right fail 3. Execute DSREPAIR from the Server Console of the NetWare server.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
Netware Resources Access Rights Verification
018-584 Nw server access fail
[Detection Conditions]
• The User who is already logged in does not have the right to open the file.
[Error Type]
Job Fail
• The User who is already logged in does not have the right to create the file.
• The User who is already logged in does not have the right to access the directory. [Fault Content]
• The User who is already logged in does not have the right to read the file. Netware Error - Access Error
• The User who is already logged in does not have the right to write to the file. [Detection Conditions]
• The User who is already logged in does not have the right to delete the directory/file. • Due to some reason, the communication was cut when reading.
• Although all the specified directories/files are read-only, a deletion request was issued. • Due to some reason, the communication was cut when writing.
• Although some of the specified directories/files are read-only, a deletion request was issued. • Due to some reason, the file close process has failed.
[Corrective Actions] [Corrective Actions]
Perform the following. Perform the following.
1. Check whether the NetWare server is accessible from the PC. 1. Check whether the NetWare server is accessible from the PC.
2. Check the rights of the User. 2. Execute DSREPAIR from the Server Console of the NetWare server.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
problem has occurred and contact the support department for instructions. problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation
018-585 Netware error in use 018-587 File duplication fail
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Netware Currently In Use by Other Users File Name Conflict Stop
[Detection Conditions] [Detection Conditions]
• Write is locked because netware is being referenced by another user, etc. ’Prohibit Overwrite’ is selected for scan ’File Name Conflict’
• Although some of the specified directories/files are being used by other users, a deletion request [Corrective Actions]
was issued.
Set ’File Name Conflict’ to other than ’Cancel Job’.
• Although all the specified directories/files are being used by other users, a deletion request was
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
issued.
has occurred and contact the support department for instructions.
[Corrective Actions] 2.5.1 Log collection/extraction tool function explanation
Perform the following.
1. Check whether the NetWare server is accessible from the PC.
018-588 Scan filing policy invalid
2. Check the current usage status of other users.
3. Execute DSREPAIR from the Server Console of the NetWare server.
[Error Type]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Job Fail
has occurred and contact the support department for instructions. [Fault Content]
2.5.1 Log collection/extraction tool function explanation Invalid Filing Policy
[Detection Conditions]
018-586 Netware login fail Invalid filing policy (when additional items are selected) was detected after connecting with the
server.
[Error Type]
Job Fail
[Corrective Actions]
When ’Add’ is selected for ’File Name Conflict’, check that the file format is not set to Multi-page.
[Fault Content]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
Netware Server Login Error
problem has occurred and contact the support department for instructions.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
The Netware server has refused the login.
[Corrective Actions] 018-589 NEXTNAME.DAT error
Perform the following.
[Error Type]
1. Check whether the NetWare server is accessible from the PC.
Job Fail
2. Check the login user name.
3. Check the login password.
[Fault Content]
NEXTNAMEDAT File Access Error
4. Check the volume name.
5. Check the server name/tree name. [Detection Conditions]
6. Check the context name. Failed to access the NEXTNAME.DAT file.
7. Execute DSREPAIR from the Server Console of the NetWare server.
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[Corrective Actions] [Detection Conditions]
When ’Add’ is selected for ’File Name Conflict’, check that the NEXTNAME.DAT file is correct. Failed to create the scan lock folder.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the [Corrective Actions]
problem has occurred and contact the support department for instructions.
Take any one of the following actions:
2.5.1 Log collection/extraction tool function explanation
1. If a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the
job.
018-590 Same name exists 2. Check whether there is a folder that has the same name as the specified name.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
Process stopped because a file with the same name already exists
018-593 lock folder delete fail
[Detection Conditions]
A File/folder with the same name was detected in the server.
[Error Type]
Job Fail
[Corrective Actions]
Perform the following.
[Fault Content]
1. Perform the same operation again without multiple machines accessing the same folder in the Scan Lock Folder Deletion Failed
same server. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Failed to delete the scan lock folder.
has occurred and contact the support department for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation If a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
018-591 File name suffix limit over problem has occurred and contact the support department for instructions.
[Error Type] 2.5.1 Log collection/extraction tool function explanation
Job Fail
[Fault Content] 018-595 Detected user duplication, in LDAP
The Scan File Name has exceeded the Suffix Limit Value [Error Type]
[Detection Conditions] Job Fail
When determining the file/folder name in the server after connecting to the server, the suffix of the [Fault Content]
file name/folder name has exceeded the limit. Duplicate IDs were detected at ICCG external authentication (LDAP protocol)
[Corrective Actions] [Detection Conditions]
Change the file name/destination folder on the scan server. Else, move or delete the files in the des- Two or more entries that have the same information as the currently used IC card were found in the
tination folder. database of the LDAP server.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the [Corrective Actions]
problem has occurred and contact the support department for instructions.
Make corrections so that the user entries in the database of the LDAP server do not have the same
2.5.1 Log collection/extraction tool function explanation
IC card information.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
018-592 lock folder create fail has occurred and contact the Support G for instructions.
[Error Type] 2.5.1 Log collection/extraction tool function explanation
Job Fail
[Fault Content] 018-596 LDAP protocol error 596
Scan Lock Folder Creation Failed
[Error Type] If the problem persists, perform the following procedure to repair it.
job 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Fault Content]
An undefined protocol error, and other errors with LDAP Protocol 018-702 LDAP protocol error 02
[Detection Conditions] [Error Type]
1. An error except 018-595 occurred with the certified LDAP protocol (ProtocolCategory=7). Job Fail
2. The protocol category with which to fill in Coml_Fault_GetNETCeCode( ) is an unexpected one. [Fault Content]
*FTP/HTTP was specified, or a category that is larger than LDAP_NETAUTH(=7) was specified. LDAP protocol error 02 at Address Book operation (protocol error)
(DMP6-2)
[Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’2’ (protocol error) in response to the
Repeat the operation. Address Book inquiry.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Corrective Actions]
has occurred and contact the Support G for instructions.
Consult with the Network Administrator, correct the Server settings and operate again.
2.5.1 Logging/Extraction Tools Functional Instructions
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-700 Network Stack is not Initialized Fail
[Fault Name] 018-703 LDAP protocol error 03
Network Stack is not Initialized Fail
[Error Type]
[Error Type] Job Fail
Job Fail
[Fault Content]
[Fault Content] LDAP protocol error 03 at Address Book operation
Network Stack is not Initialized Fail. (search timeout)
[Detection Conditions] [Detection Conditions]
The Remote Authentication Library has detected that the Network Stack not initialized error of the
The Server returned RFC2251 standard resultMessageNo ’3’ (search time is timed out) in response
device during remote access. to the Address Book inquiry.
[Corrective Actions] [Corrective Actions]
The Network Stack is being initialized. Wait a while then try again.
Correct the search conditions/search start position with regard to the Address Book internal data,
focus the search target and search again.
018-701 LDAP protocol error 01 If the problem reoccurs even after that, consult with the Network Administrator.
[Error Type] If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content]
LDAP protocol error 01 at Address Book operation (operation error) 018-704 LDAP protocol error 04
[Detection Conditions] [Error Type]
The Server returned RFC2251 standard resultMessageNo ’1’ (operation error) in response to the Job Fail
Address Book inquiry. [Fault Content]
[Corrective Actions] LDAP protocol error 04 at Address Book operation (too many search results to be processed)
Check that the ’LDAP Server/Directory Service Settings’ of the ’External Authentication Server/
Directory Service Settings’ of the machine is set correctly.
Or, a problem has occurred at the Server side. Please check with the Network Administrator.
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[Detection Conditions] [Fault Content]
The Server returned RFC2251 standard resultMessageNo ’4’ (too many search results to be pro- LDAP protocol error 07 at Address Book operation (the specified authentication method is not sup-
cessed) in response to the Address Book inquiry. ported)
[Corrective Actions] [Detection Conditions]
Correct the search conditions/search start position with regard to the Address Book internal data, The Server returned RFC2251 standard resultMessageNo ’7’ (the specified authentication method
focus the search target and search again. is not supported) in response to the Address Book inquiry.
If the problem reoccurs even after that, consult with the Network Administrator. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. The specified authentication method is not supported. Change the authentication method.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ Consult with the Network Administrator to correct the authentication settings.
If the problem persists, perform the following procedure to repair it.
018-705 LDAP protocol error 05 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type]
Job Fail 018-708 LDAP protocol error 08
[Fault Content] [Error Type]
LDAP protocol error 05 at Address Book operation (comparison request result is false) Job Fail
[Detection Conditions] [Fault Content]
The Server returned RFC2251 standard resultMessageNo ’5’ (comparison request result is false) in LDAP protocol error 08 at Address Book operation (strong authentication is required)
response to the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’8’ (strong authentication is required) in
It is possible to output a result that is different from the specified content. Consult with the Network response to the Address Book inquiry.
Administrator to check the status of the LDAP Server. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Check that there are no mistakes in the authentication settings. Consult with the Network Adminis-
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ trator to strengthen the authentication settings and operate again.
If the problem persists, perform the following procedure to repair it.
018-706 LDAP protocol error 06 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type]
Job Fail 018-709 Active Communication is Unavailable Now Fail
[Fault Content] [Fault Name]
LDAP protocol error 06 at Address Book operation (comparison request result is true) Active Communication is Unavailable Now Fail
[Detection Conditions] [Error Type]
The Server returned RFC2251 standard resultMessageNo ’6’ (comparison request result is true) in Job Fail
response to the Address Book inquiry. [Fault Content]
[Corrective Actions] Active Communication is Unavailable Now Fail.
This is not an error message as it just means that ’the output result is as specified’. [Detection Conditions]
Turn the power OFF then ON. The Remote Authentication Library has detected that the device is in active communication state
If the problem persists, perform the following procedure to repair it. during remote access.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Corrective Actions]
A. In case of IPv4 environment
018-707 LDAP protocol error 07 1. Check whether the address that is being used as the IPv4 address of the device is undefined,
[Error Type] or whether it has become the Auto IP address.
2. Check if the network has been connected properly.
Job Fail
3. Check with the Network Administrator on whether the DHCP Server address had been [Error Type]
exausted. Job Fail
4. Obtain the PfShowInfo 9 log.
[Fault Content]
A. In case of IPv6 environment
LDAP protocol error 12 at Address Book operation (extended function cannot be used)
1. Check whether the address that is being used as the IPv6 address of the device has been allo-
cated with a global address that uses the network address distributed by the IPv6 router. [Detection Conditions]
2. Check if the network has been connected properly. The Server returned RFC2251 standard resultMessageNo ’12’ (extended function cannot be used)
3. Check with the Network Administrator on whether the IPv6 router has been configured cor- in response to the Address Book inquiry.
rectly. [Corrective Actions]
4. Obtain the PfShowInfo 9 log. Consult with the Network Administrator to check the status of the Server operation.
If the problem persists, perform the following procedure to repair it.
018-710 LDAP protocol error 10 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type]
Job Fail 018-713 LDAP protocol error 13
[Fault Content] [Error Type]
LDAP protocol error 10 at Address Book operation (not registered in search range) Job Fail
[Detection Conditions] [Fault Content]
The Server returned RFC2251 standard resultMessageNo ’10’ (referral (intro, ref)) in response to LDAP protocol error 13 at Address Book operation (secrecy is required)
the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’13’ (secrecy is required) in response to
Nothing is registered in the specified search range. Consult with the Network Administrator to check the Address Book inquiry.
the status of the authentication settings. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Consult with the Network Administrator to check the status of the Server operation.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-711 LDAP protocol error 11
[Error Type] 018-714 LDAP protocol error 14
Job Fail [Error Type]
[Fault Content] Job Fail
LDAP protocol error 11 at Address Book operation (admin limit is exceeded) [Fault Content]
[Detection Conditions] LDAP protocol error 14 at Address Book operation (SASL bind in progress)
The Server returned RFC2251 standard resultMessageNo ’11’ (admin limit is exceeded) in [Detection Conditions]
response to the Address Book inquiry.
The Server returned RFC2251 standard resultMessageNo ’14’ (SASL bind in progress) in response
[Corrective Actions] to the Address Book inquiry.
Consult with the Network Administrator to check the status of the Server operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Please wait for a while and operate again. If the situation did not improve, consult with the Network
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ Administrator.
If the problem persists, perform the following procedure to repair it.
018-712 LDAP protocol error 12 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
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018-715 Kerberos Attestation protocol error 73 [Detection Conditions]
[Fault Name] The Server returned RFC2251 standard resultMessageNo ’17’ (the specified attribute is not defined)
in response to the Address Book inquiry.
Kerberos Attestation protocol error 73
[Corrective Actions]
[Error Type]
An attribute problem as occurred. Consult with the Network Administrator to check the status at the
Job Server side.
[Fault Content] If the problem persists, perform the following procedure to repair it.
Kerberos Authentication Protocol Error (73) 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Detection Conditions]
If the Kerberos authentication server and the authentication method supported by the device do not 018-718 LDAP protocol error18
match, error during Kerberos authentication will be detected.
[Error Type]
[Corrective Actions]
Job Fail
If the error occurred in the case of smart card authentication, algorithm not supported by the device
is specified by KDC. [Fault Content]
In the case of password authentication, KDC does not support any of the device’s algorithms. LDAP protocol error 18 at Address Book operation (unsuitable combination)
Review KDC settings.Also, in the case of devices supporting FIPS, if FIPS mode is disabled, it may [Detection Conditions]
fix the problem. The Server returned RFC2251 standard resultMessageNo ’18’ (unsuitable combination) in response
to the Address Book inquiry.
If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network [Corrective Actions]
Packet], and contact the Support Department.
An attribute problem as occurred. Consult with the Network Administrator to check the status at the
2.5.1 Explanation of Log Collection/Retrieval Tool Feature Server side.
If the problem persists, perform the following procedure to repair it.
018-716 LDAP protocol error 16 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type]
Job Fail 018-719 LDAP protocol error 19
[Fault Content] [Error Type]
LDAP protocol error 16 at Address Book operation (the requested attribute does not exist) Job Fail
[Detection Conditions] [Fault Content]
The Server returned RFC2251 standard resultMessageNo ’16’ (the requested attribute does not LDAP protocol error 19 at Address Book operation (limit violation)
exist) in response to the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’19’ (limit violation) in response to the
An attribute problem as occurred. Consult with the Network Administrator to check the status at the Address Book inquiry.
Server side. [Corrective Actions]
If the problem persists, perform the following procedure to repair it.
An attribute problem as occurred. Consult with the Network Administrator to check the status at the
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ Server side.
If the problem persists, perform the following procedure to repair it.
018-717 LDAP protocol error 17 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type] 018-720 LDAP protocol error 20
Job Fail [Error Type]
[Fault Content] Job Fail
LDAP protocol error 17 at Address Book operation (the specified attribute is not defined) [Fault Content]
LDAP protocol error 20 at Address Book operation (the specified attribute already exists)
[Detection Conditions] [Fault Name]
The Server returned RFC2251 standard resultMessageNo ’20’ (the specified attribute already GCP Certification Fail
exists) in response to the Address Book inquiry. [Error Type]
[Corrective Actions] Job
An attribute problem as occurred. Consult with the Network Administrator to check the status at the [Fault Content]
Server side.
GCP Certificate Connection Error
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Detection Conditions]
Connection error of certificate has occurred during HTTP communication with Google server.
[Corrective Actions]
018-721 LDAP protocol error 21
Confirm with the network administrator the correct root CA certificate is present, certificate authenti-
[Error Type] cation settings are correct .
Job Fail
[Fault Content] If the problem still persists, perform the following:
LDAP protocol error 21 at Address Book operation (syntax error of the specified attribute value) OF-09 Common Job Fail
[Detection Conditions] Investigate the problem of Information Fail/Warning occurrence.
The Server returned RFC2251 standard resultMessageNo ’21’ (syntax error of the specified
attribute value) in response to the Address Book inquiry. 018-724 GCP SSL Connection Fail
[Corrective Actions] [Fault Name]
An attribute problem as occurred. Consult with the Network Administrator to check the status at the
GCP SSL Connection Fail
Server side.
If the problem persists, perform the following procedure to repair it.
[Error Type]
Job
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Fault Content]
GCP SSL Connection Error
018-722 GCP Network Fail
[Detection Conditions]
[Fault Name]
Connection error of SSL has occurred during HTTP communication with Google server.
GCP Network Fail
[Corrective Actions]
[Error Type]
Confirm with the network administrator the network (SSL Communication) connection status, SSL
Job
settings status.
[Fault Content]
GCP Network Connection Error If the problem still persists, perform the following:
[Detection Conditions] OF-09 Common Job Fail
Network-related error has occurred during HTTP communication with Google server. Investigate the problem of Information Fail/Warning occurrence.
[Corrective Actions]
Confirm the network connection status, network settings status with the system administrator. 018-725 Kerberos Attestation protocol error 22
If the problem still persists, perform the following: [Error Type]
OF-09 Common Job Fail
job
Investigate the problem of Information Fail/Warning occurrence.
[Fault Content]
Kerberos Authentication Protocol error (22)
018-723 GCP Certification Fail
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[Detection Conditions] [Corrective Actions]
The user Kerberos password has expired. 1. Check if the root CA certificate of KDC Certificate is registered with the device. If not, register the
[Corrective Actions] root CA certificate.
2. If the KDC certificate has expired, renew the Kerbeors Server KDC certificate .
As the user Kerbeors password set on the Kerbeors server has expired, it is necessary to ask the
server administrator to extend the expiration date of it. 3. Check that the Kerberos Server address set on the device is the same as that written on the Kerbe-
ors Server KDC certificate. If they are different, change the Kerbeors Server address set on the
device, or check the Kerbeors Server KDC certificate. In this case, there is a possibility of a wrong
018-726 Kerberos Attestation protocol error 70 setting or Kerbeors Server impersonation.
[Error Type]
job 018-729 GCP Network Timeout Fail
[Fault Content] [Fault Name]
Kerberos Authentication Protocol error (70) GCP Network Timeout Fail
[Detection Conditions] [Error Type]
A higher CA certificate in the user SmartCard is not registered with the device. Job
[Corrective Actions] [Fault Content]
Check if a higher CA certificate in the user SmartCard is registered with the device. If not, register it GCP Connection Timeout Error
with the device.
[Detection Conditions]
The status is that in Kerberos authentication (PKINIT), the device cannot send the certificate path
Timeout error has occurred during HTTP communication with Google server.
for user certificate to the Kerbeors Server (KDC).
[Corrective Actions]
Check the network connection status, settings status.The network might be congested.
018-727 Kerberos Attestation protocol error 71
[Error Type] If the problem still persists, perform the following:
job
OF-09 Common Job Fail
[Fault Content] Investigate the problem of Information Fail/Warning occurrence.
Kerberos Authentication Protocol error (71)
[Detection Conditions] 018-730 GCP Network Other Fail
The certificate in the user SmartCard is incorrect (rejected by the Kerbeors Server).
[Fault Name]
[Corrective Actions] GCP Network Other Fail
Check if the certificate in the user SmartCard is valid. If it has become invalid or expired, renew it, or
if the Kerberos server prohibits the use of the certificate, it is necessary to ask the server administra-
[Error Type]
tor to make the server permit it. Job
[Fault Content]
018-728 Kerberos Attestation protocol error 72 GCP Other Network Error
[Error Type] [Detection Conditions]
Other network-related internal error has occurred during HTTP communication with Google server.
job
[Fault Content] [Corrective Actions]
Check the network connection status, settings status.If the problem occurs again, contact the Call
Kerberos Authentication Protocol error (72)
Center.
[Detection Conditions]
The Kerbeors Server KDC certificate is incorrect. (The root CA certificate is not registered with the
If the problem still persists, perform the following.
device; the KDC certificate has expired; or the KDC certificate address is different from that written
OF-09 Common Job Fail
on the certificate.)
Investigate the problem of Information Fail/Warning occurrence.
[Detection Conditions]
018-731 GCP HDD Limit Fail The Server returned RFC2251 standard resultMessageNo ’33’ (wrong alias) in response to the
Address Book inquiry.
[Fault Name]
GCP HDD Limit Fail
[Corrective Actions]
A name related problem has occurred. Consult with the Network Administrator to check the status at
[Error Type] the Server side.
Job
If the problem persists, perform the following procedure to repair it.
[Fault Content] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
GCP HDD Control Print Error
[Detection Conditions] 018-734 LDAP protocol error 34
Job is aborted because there is not enough capacity in the HDD.
[Error Type]
[Corrective Actions] Job Fail
Check the HDD available capacity, and free up space.Print again after executing all print jobs which
are being spooled.
[Fault Content]
LDAP protocol error 34 at Address Book operation (wrong DN form, wrong password)
If the problem still persists, perform the following: [Detection Conditions]
OF-09 Common Job Fail The Server returned RFC2251 standard resultMessageNo ’34’ (wrong DN form) in response to the
Investigate the problem of Information Fail/Warning occurrence. Address Book inquiry.
[Corrective Actions]
A name related problem has occurred.
018-732 LDAP protocol error 32
Check the User Name and the Password again and release the incorrect Password Name.
[Error Type] If it did not improve, consult with the Network Administrator to check the authentication settings at
Job Fail the Server side. Consult with the Network Administrator to check the status at the Server side.
[Fault Content] If the problem persists, perform the following procedure to repair it.
LDAP protocol error 32 at Address Book operation (applicable object does not exist) 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’32’ (applicable object does not exist) in 018-735 LDAP protocol error 35
response to the Address Book inquiry.
[Error Type]
[Corrective Actions] Job Fail
’32’ the applicable e-mail address does not exist.
[Fault Content]
Either re-input the correct e-mail address or check the e-mail addresses that are registered in the
LDAP protocol error 35 at Address Book operation (object is terminated)
Server.
If the problem persists, perform the following procedure to repair it. [Detection Conditions]
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ The Server returned RFC2251 standard resultMessageNo ’35’ (object is terminated) in response to
the Address Book inquiry.
[Corrective Actions]
018-733 LDAP protocol error 33
A name related problem has occurred. Consult with the Network Administrator to check the status at
[Error Type] the Server side.
Job Fail If the problem persists, perform the following procedure to repair it.
[Fault Content] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
LDAP protocol error 33 at Address Book operation (wrong alias)
018-736 LDAP protocol error 36
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[Error Type] [Corrective Actions]
Job Fail Confirm the network connection status, network settings status with the system administrator.
[Fault Content]
LDAP protocol error 36 at Address Book operation (cannot refer to alias) If the problem still persists, perform the following:
[Detection Conditions] OF-09 Common Job Fail
The Server returned RFC2251 standard resultMessageNo ’36’ (cannot refer to alias) in response to Investigate the problem of Information Fail/Warning occurrence.
the Address Book inquiry.
[Corrective Actions] 018-739 GCP XMPP Network Other Fail
A name related problem has occurred. Consult with the Network Administrator to check the status at [Fault Name]
the Server side.
GCP XMPP Network Other Fail
If the problem persists, perform the following procedure to repair it.
[Error Type]
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job
[Fault Content]
018-737 GCP Other Fail GCP Other Network Errors (XMPP)
[Fault Name] [Detection Conditions]
GCP Other Fail
Network-related internal error has occurred during communication through XMPP protocol with
[Error Type] Google server.
Job [Corrective Actions]
[Fault Content] Check the network connection status, settings status.If the problem occurs again, contact the Call
GCP Other Errors Center.
[Detection Conditions]
If the problem still persists, perform the following:
Other internal error has occurred during GCP module processing.
OF-09 Common Job Fail
[Corrective Actions]
Investigate the problem of Information Fail/Warning occurrence.
After checking the settings, try again.If the problem occurs again, contact the Call Center.
If the problem still persists, perform the following: 018-740 GCP XMPP Certification Fail
OF-09 Common Job Fail [Fault Name]
Investigate the problem of Information Fail/Warning occurrence. GCP XMPP Certification Fail
[Error Type]
018-738 GCP XMPP Network Fail Job
[Fault Name] [Fault Content]
GCP XMPP Network Fail GCP Certificate Connection Error (XMPP)
[Error Type] [Detection Conditions]
Job Connection error of certificate has occurred during communication through XMPP protocol with
Google server.
[Fault Content]
GCP Network Connection Error (XMPP)
[Corrective Actions]
Confirm with the network administrator the correct root CA certificate is present, certificate authenti-
[Detection Conditions] cation settings are correct .
Network-related error has occurred during communication through XMPP protocol with Google
server.
If the problem still persists, perform the following:
OF-09 Common Job Fail
Investigate the problem of Information Fail/Warning occurrence. [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’49’ (the specified authentication certifi-
018-741 GCP XMPP Other Fail cate is invalid) in response to the Address Book inquiry.
Address search was performed when incorrect User Name and Password was used for authentica-
[Fault Name] tion.
GCP XMPP Other Fail
[Corrective Actions]
[Error Type] A security related problem has occurred.
Job
Check the User Name and the Password used for authentication again and release the incorrect
[Fault Content] search login name.
GCP Other Errors (XMPP) If it did not improve, consult with the Network Administrator to check the authentication settings at
[Detection Conditions] the Server side.
Other internal error has occurred during GCP module (XMPP library) processing. If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Corrective Actions]
After checking the settings, try again.If the problem occurs again, contact the Call Center.
018-750 LDAP protocol error 50
If the problem still persists, perform the following: [Error Type]
OF-09 Common Job Fail Job Fail
Investigate the problem of Information Fail/Warning occurrence. [Fault Content]
LDAP protocol error 49 at Address Book operation (the specified authentication certificate is invalid,
018-748 LDAP protocol error 48 login name is invalid)
[Error Type] [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’50’ (user does not have access privi-
Job Fail
leges) in response to the Address Book inquiry.
[Fault Content]
[Corrective Actions]
LDAP protocol error 48 at Address Book operation (authentication denied)
A security related problem has occurred. Consult with the Network Administrator to check the
[Detection Conditions] access rights at the Server side.
The Server returned RFC2251 standard resultMessageNo ’48’ (authentication denied) in response If the problem persists, perform the following procedure to repair it.
to the Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Corrective Actions]
A security related problem has occurred. Consult with the Network Administrator to check the
authentication settings at the Server side.
018-751 LDAP protocol error 51
If the problem persists, perform the following procedure to repair it. [Error Type]
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ Job Fail
018-749 LDAP protocol error 49 [Fault Content]
LDAP protocol error 51 at Address Book operation (busy)
[Error Type]
Job Fail
[Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’51’ (busy) in response to the Address
[Fault Content] Book inquiry.
LDAP protocol error 49 at Address Book operation (the specified authentication certificate is invalid,
login name is invalid)
[Corrective Actions]
A service related problem has occurred. Please wait for a while and operate again. If the situation
did not improve, consult with the Network Administrator.
If the problem persists, perform the following procedure to repair it.
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2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-752 LDAP protocol error 52
[Error Type] 018-764 LDAP protocol error 64
Job Fail [Error Type]
[Fault Content] Job Fail
LDAP protocol error 52 at Address Book operation (cannot be processed) [Fault Content]
[Detection Conditions] LDAP protocol error 64 at Address Book operation (naming violation)
The Server returned RFC2251 standard resultMessageNo ’52’ (cannot be processed) in response [Detection Conditions]
to the Address Book inquiry. The Server returned RFC2251 standard resultMessageNo ’64’ (naming violation) in response to the
[Corrective Actions] Address Book inquiry.
A service related problem has occurred. Please wait for a while and operate again. If the situation [Corrective Actions]
did not improve, consult with the Network Administrator. An update related problem has occurred. Consult with the Network Administrator to check the status
If the problem persists, perform the following procedure to repair it. at the Server side.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-753 LDAP protocol error 53
[Error Type] 018-765 LDAP protocol error 65
Job Fail [Error Type]
[Fault Content] Job Fail
LDAP protocol error 53 at Address Book operation (execution denied) [Fault Content]
[Detection Conditions] LDAP protocol error 65 at Address Book operation (object class specification error)
The Server returned RFC2251 standard resultMessageNo ’53’ (execution denied) in response to [Detection Conditions]
the Address Book inquiry. The Server returned RFC2251 standard resultMessageNo ’65’ (object class specification error) in
[Corrective Actions] response to the Address Book inquiry.
A service related problem has occurred. Please wait for a while and operate again. If the situation [Corrective Actions]
did not improve, consult with the Network Administrator. An update related problem has occurred. Consult with the Network Administrator to check the status
If the problem persists, perform the following procedure to repair it. at the Server side.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-754 LDAP protocol error 54
[Error Type] 018-766 LDAP protocol error 66
Job Fail [Error Type]
[Fault Content] Job Fail
LDAP protocol error 54 at Address Book operation (loop detected) [Fault Content]
[Detection Conditions] LDAP protocol error 66 at Address Book operation (entries other than termination cannot be exe-
cuted)
The Server returned RFC2251 standard resultMessageNo ’54’ (loop detected) in response to the
Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’66’ (entries other than termination can-
not be executed) in response to the Address Book inquiry.
A service related problem has occurred. Consult with the Network Administrator to check the status
of the service operation at the Server side.
[Corrective Actions] [Detection Conditions]
An update related problem has occurred. Consult with the Network Administrator to check the status LDAP protocol error 69 at Address Book operation (object class cannot be changed)
at the Server side. [Corrective Actions]
If the problem persists, perform the following procedure to repair it.
An update related problem has occurred. Consult with the Network Administrator to check the status
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ at the Server side.
If the problem persists, perform the following procedure to repair it.
018-767 LDAP protocol error 67 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type]
Job Fail 018-770 LDAP protocol error 70
[Fault Content] [Error Type]
LDAP protocol error 67 at Address Book operation (cannot be executed at RDN) Job Fail
[Detection Conditions] [Fault Content]
The Server returned RFC2251 standard resultMessageNo ’67’ (cannot be executed at RDN) in LDAP protocol error 70 at Address Book operation
response to the Address Book inquiry. (search target is too large)
[Corrective Actions] [Detection Conditions]
An update related problem has occurred. Consult with the Network Administrator to check the status The Server returned RFC2251 standard resultMessageNo ’70’ (search result is too large) in
at the Server side. response to the Address Book inquiry.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ Correct the search conditions/search start position with regard to the Address Book internal data,
focus the search target and search again.
018-768 LDAP protocol error 68 If the problem reoccurs even after that, consult with the Network Administrator.
[Error Type] If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content]
LDAP protocol error 68 at Address Book operation (the specified entry already exists) 018-771 LDAP protocol error 71
[Detection Conditions] [Error Type]
The Server returned RFC2251 standard resultMessageNo ’68’ (the specified entry already exists) in Job Fail
response to the Address Book inquiry. [Fault Content]
[Corrective Actions] LDAP protocol error 71 at Address Book operation (influence on multiple DSA)
An update related problem has occurred. Consult with the Network Administrator to check the status [Detection Conditions]
at the Server side.
The Server returned RFC2251 standard resultMessageNo ’71’ (influence on multiple DSA) in
If the problem persists, perform the following procedure to repair it. response to the Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Corrective Actions]
Consult with the Network Administrator to check the status at the Server side.
018-769 LDAP protocol error 69 If the problem persists, perform the following procedure to repair it.
[Error Type] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content] 018-780 LDAP protocol error 80
LDAP protocol error 69 at Address Book operation (object class cannot be changed)
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[Error Type] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content] 018-783 LDAP protocol error 83
LDAP protocol error 80 at Address Book operation (an unknown error has occurred) [Error Type]
[Detection Conditions] Job Fail
The Server returned RFC2251 standard resultMessageNo ’80’ (an unknown error has occurred) in [Fault Content]
response to the Address Book inquiry.
LDAP protocol error 83 at Address Book operation (outgoing message encoding error)
[Corrective Actions] [Detection Conditions]
Check the status of the server.
The Server returned RFC2251 standard resultMessageNo ’83’ (outgoing message encoding error)
If the problem persists, perform the following procedure to repair it. in response to the Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Corrective Actions]
Consult with the Network Administrator to check the status at the Server side.
018-781 LDAP protocol error 81 If the problem persists, perform the following procedure to repair it.
[Error Type] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content] 018-784 LDAP protocol error 84
LDAP protocol error 81 at Address Book operation [Error Type]
(cannot connect to Server) Job Fail
[Detection Conditions] [Fault Content]
Cannot connect to Server In response to the Address Book inquiry LDAP protocol error 84 at Address Book operation (incoming message decoding error)
[Corrective Actions] [Detection Conditions]
1. Check if the network cable is connected. The Server returned RFC2251 standard resultMessageNo ’84’ (incoming message decoding error)
2. If it is connected, check the start up state of the target request server. in response to the Address Book inquiry.
3. Check that the Server Name is correct at ’System Settings’ - ’Network Settings’ - ’External Authenti- [Corrective Actions]
cation Server/Directory Service Settings’ - ’LDAP Server/Directory Service Settings’, and set it to the
Consult with the Network Administrator to check the status at the Server side.
correct name.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-782 LDAP protocol error 82 018-785 LDAP protocol error 85
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
LDAP protocol error 82 at Address Book operation (program error or SASL authentication error) LDAP protocol error 85 at Address Book operation
[Detection Conditions] (search timeout)
The Server returned RFC2251 standard resultMessageNo ’82’ (program error or SASL authentica- [Detection Conditions]
tion error) in response to the Address Book inquiry.
The Server returned RFC2251 standard resultMessageNo ’85’ (search time is timed out) in
[Corrective Actions] response to the Address Book inquiry.
Consult with the Network Administrator to check the status at the Server side.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions] [Detection Conditions]
Correct the search conditions/search start position with regard to the Address Book internal data, The Server returned RFC2251 standard resultMessageNo ’88’ (instruction canceled) in response to
focus the search target and search again. the Address Book inquiry.
If the problem reoccurs even after that, consult with the Network Administrator. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Check the status of the server.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-786 LDAP protocol error 86
[Error Type] 018-789 LDAP protocol error 89
Job Fail [Error Type]
[Fault Content] Job Fail
LDAP protocol error 86 at Address Book operation (an unknown authentication method has been [Fault Content]
specified)
LDAP protocol error 89 at Address Book operation (an incorrect parameter was passed)
[Detection Conditions] [Detection Conditions]
LDAP protocol error 86 at Address Book operation (an unknown authentication method has been The Server returned RFC2251 standard resultMessageNo ’89’ (an incorrect parameter was passed)
specified)
in response to the Address Book inquiry.
[Corrective Actions] [Corrective Actions]
Consult with the Network Administrator to check the status at the Server side. Consult with the Network Administrator to check the status at the Server side.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-787 LDAP protocol error 87 018-790 LDAP protocol error 90
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
LDAP protocol error 87 at Address Book operation (mistake in definition of search filter)
LDAP protocol error 90 at Address Book operation (insufficient memory)
[Detection Conditions] [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’87’ (mistake in definition of search filter)
The Server returned RFC2251 standard resultMessageNo ’90’ (insufficient memory) in response to
in response to the Address Book inquiry.
the Address Book inquiry.
[Corrective Actions] [Corrective Actions]
Check the search condition and consult with the Network Administrator if that did not work.
Consult with the Network Administrator to check the status at the Server side.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-788 LDAP protocol error 88 018-791 LDAP protocol error 91
[Error Type] [Error Type]
Job Fail
Job Fail
[Fault Content] [Fault Content]
LDAP protocol error 88 at Address Book operation (instruction canceled) LDAP protocol error 91 at Address Book operation (Server connection prohibited)
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[Detection Conditions] [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’91’ (Server connection prohibited) in The Server returned RFC2251 standard resultMessageNo ’94’ (result no longer exist) in response
response to the Address Book inquiry. to the Address Book inquiry.
[Corrective Actions] [Corrective Actions]
Consult with the Network Administrator to check the status at the Server side. Consult with the Network Administrator to check the status at the Server side.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-792 LDAP protocol error 92 018-795 LDAP protocol error 95
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
LDAP protocol error 92 at Address Book operation (unsupported function) LDAP protocol error 95 at Address Book operation (result still exist)
[Detection Conditions] [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’92’ (unsupported function) in response The Server returned RFC2251 standard resultMessageNo ’95’ (result still exist) in response to the
to the Address Book inquiry. Address Book inquiry.
[Corrective Actions] [Corrective Actions]
Consult with the Network Administrator to check the status at the Server side. Consult with the Network Administrator to check the status at the Server side.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-793 LDAP protocol error 93 018-796 LDAP protocol error 96
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
LDAP protocol error 93 at Address Book operation (result is not returned) LDAP protocol error 96 at Address Book operation (client loop detected)
[Detection Conditions] [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’93’ (result is not returned) in response to The Server returned RFC2251 standard resultMessageNo ’96’ (client loop detected) in response to
the Address Book inquiry. the Address Book inquiry.
[Corrective Actions] [Corrective Actions]
Consult with the Network Administrator to check the status at the Server side. Consult with the Network Administrator to check the status at the Server side.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-794 LDAP protocol error 94 018-797 LDAP protocol error 97
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
LDAP protocol error 94 at Address Book operation (result no longer exist) LDAP protocol error 97 at Address Book operation (maximum hop number for reference is
exceeded)
[Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’97’ (maximum hop number for reference
is exceeded) in response to the Address Book inquiry.
[Corrective Actions]
Consult with the Network Administrator to check the status at the Server side.
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
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021-208 An alert for setting chain-link has been detected. 021-212 USB IC Card Reader preparing error
[Fault Name] [Error Type]
An alert for setting chain-link has been detected. local
[Error Type] [Fault Content]
System A failure in starting the USB IC Card Reader
[Fault Content] [Detection Conditions]
EP-BB Chain-Link Setting Failure Alert When the device is turned ON, the accessory connected through USB has not finished starting up
[Detection Conditions] within a certain period of time, which is set as SystemData.
– The USB is disconnected.
Processing of change of Chain-Link by the instruction from EP Center has failed.
– The accessory connected through USB has not finished preparing for operation.
[Corrective Actions]
– The accessory connected through USB has finished preparing for operation, but the device
Since it is a unique EP Fault, it will not be displayed on screen in user mode. cannot communicate with the accessory.
After checking the Chain-Link settings instruction and results, visit the user, and perform the appro-
priate action.
[Corrective Actions]
• In case the USB is disconnected:
-> Reconnect the disconnected USB Cable and then turn the power OFF then ON.
021-210 USB IC Card Reader connection error – In case the accessory connected through USB has finished preparing for operation, but the
[Error Type] device cannot communicate with the accessory:
Local Fail -> This is different from the two cases described earlier:
[Fault Content] – The accessory connected through USB is out of order.
USB IC Card Reader Connection Status Error – As it is thought that there is a problem such as a mismatch between the USB-connected
accessory and the lodable module for accessory control, it is necessary to isolate the phenom-
[Detection Conditions] enon.
Detection Condition of Fault: When powering ON the device, the EPA Lib/EP Cont detected that the
setting requires a USB IC Card to control jobs and that the USB IC Card is not connected. When the
device is in Ready state, the EPA Lib/EP Cont detected that the setting requires a USB IC Card to 021-213 Controller Price Table Error
control jobs and that the USB is disconnected or the USB IC Card Reader is malfunctioning. [Error Type]
[Corrective Actions] local
If the USB connector is disconnected: Reconnect the disconnected USB connector and turn the [Fault Content]
power OFF then ON.
An error in setting up EPA - Controller Unit-Price Table
If this fault occurred although the USB IC Card Reader is connected: Connect an undamaged USB
IC Card Reader and turn the power OFF then ON. [Detection Conditions]
With a new type of subtraction system (M/C Unit-Price Table system) ON (850-027=1), an available
unit price (855-xxx) is set to a value out of the range of 1 to 9999999.
021-211 USB IC Card Reader broken
[Corrective Actions]
[Error Type] (Only the system administrator can repair this.)
local Using CWIS, read out the Unit-Price Table into a file. Set a value between 1 and 9999999 at the
[Fault Content] location(s) where a value out of the range is set. Using CWIS, write the file containing the corrected
The USB IC Card Reader is broken. Unit Price Table.
[Detection Conditions] – In order not to use the new type of subtraction system (M/C Unit-Price Table system), set the
value in NVM(850-027) to 0 (The function OFF).
When the Reader of a working USB IC Card Reader that is being used malfunctioned, at the time
– To use the new type of subtraction system (M/C Unit-Price Table system), set every available
that malfunction is detected.
unit price (855-xxx) to a value between 1 and 9999999. Power OFF then ON. (You need to
[Corrective Actions] obtain consent from the customer as to the values to set the prices to.)
Connect the unbroken USB IC Card Reader and turn the power OFF then ON.
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If the problem persists, perform the following: [Corrective Actions]
Go to OF-01 Common System Fail. Perform step (5) to collect reports and the subsequent steps. Turn the power OFF then ON.
1. Check the connection to the EP accessory, pull out and insert the EPSV Board and replace the
021-214 USB IC Card Reader encryption setting error cable.
2. Check that the Controller software is the latest version.
[Error Type]
3. If the problem persists, replace the EPSV-IF PWB.
Local
4. If the trouble persists, refer to the following procedure to repair it.
[Fault Content] OF-01 Common System Fail
Failure in the USB IC Card Reader encryption settings
[Detection Conditions]
021-361 EP Accessory Kind Config Error
• When an USB IC Card Reader error is detected during the setting of the USB IC Card Reader
encryption settings. [Error Type]
• When connected to an USB IC Card Reader with incorrect encryption settings (the Mutual Authenti- System Fail
cation Key not matching the Specified Key), causing encrypted communication to fail. [Fault Content]
[Corrective Actions] EP Accessory - Accessory Type Setting Error
• As this may sometimes be corrected by rebooting, try turning the power OFF and ON. [Detection Conditions]
• If the problem persists after turning the power OFF then ON, the encryption settings of the con- ’The system data 850-007 has not been set properly (Detected in FX only. This should not be
nected USB IC Card Reader is wrong. Connect an USB IC Card Reader that has never been used treated as Fail.)’
before, or one that has had its encryption settings initialized as factory default settings to the
machine and turn the power OFF then ON.
[Corrective Actions]
Check that the System Data 850-007 is set correctly and make the setting again.
021-215 Invalid Accessory Kind Setting Turn the power OFF then ON. If the problem persists, perform the following.
[Error Type] 1. Check the connection to the EP accessory, pull out and insert the EPSV Board and replace the
local cable.
[Fault Content] Check whether the Controller ROM is the latest version and upgrade it to the latest.
Invalid Accessory Kind Setting If the Controller ROM is the latest version, there is no need to download it.
[Detection Conditions] 2. If the problem persists, replace the EPSV-IF Board.
If the problem persists, perform the following procedure to repair it.
The value set in NVM850-007 (Billing/Adding Up Device Type Setting) is different from the type of
the connected accessory. Perform the procedures after obtaining reports in OF-01 Common System Fail.
[Corrective Actions]
Change the value in NVM850-007 to the appropriate one for the connected accessory, then power 021-400 Check Request
OFF then ON. Or replace the connected accessory with the appropriate one for the setting, then [Error Type]
power OFF then ON.
info
[Fault Content]
021-360 EP Accessory Fail Check Request Information
[Error Type] [Detection Conditions]
System Fail
Detected Check Request.
[Fault Content] [Corrective Actions]
EP Accessory Fail
Perform checks.
[Detection Conditions]
An error occurred in the connection to the EP accessory. The accessory that should be installed is
not found.
021-401 USB IC Card Reader connection error info
[Error Type] If the error is related to operations other than installation, use the Chain-Link to overwrite the EP
info (920-003) Server URL with a new value and perform the operation again.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Fault Content] has occurred and contact the support department for instructions.
Info that USB IC Card Reader Connection Status is incorrect 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
The number of USB IC Card Readers (including other certification devices besides Reader) set up
and inserted is larger than the number set on the device.
021-502 Couldn’t resolve proxy name.
[Corrective Actions] [Error Type]
Job Fail
Disconnect the USB IC Card Reader that caused this error to occur from the USB connector.
[Fault Content]
Proxy Server Address Resolution Error
021-500 EPAccessoryJobExclusion
[Detection Conditions]
[Error Type]
Failed to resolve the address of the proxy server name.
Job Fail
libcURL returned ’’CURLE_COULDNT_RESOLVE_PROXY’’.
[Fault Content]
[Corrective Actions]
EP-related Product Job Exclusion
Check the following.
[Detection Conditions] – Check the connection of the LAN cable.
When the Fax send billing function is enabled, the following cases occurs:
– Check the DNS server address settings.
1. There was an attempt to start up a job for accessory billing in the middle of a Fax send Job
– Check the default gateway settings.
operation.
– Check the subnet mask settings.
2. There was an attempt to start up a Fax send Job in the middle of a Job for accessory billing
operation. This Fault is not detected when the Fax send billing function is disabled. For B-Direct configuration, check the following:
– Check the EP proxy server URL settings. (Chain-Link (920-35) or KO settings)
[Corrective Actions]
If the problem persists after checking the above settings, there may be a network failure or DNS
Wait for the currently running Job to complete, and then restart the job. server failure. Contact the client’s Network Administrator.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network
problem has occurred and contact the support department for instructions.
log immediately after the problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation
021-501 Invalid URL has detected. 021-503 Couldn’t resolve host name.
[Error Type] [Error Type]
Job Fail
Job Fail
[Fault Content] [Fault Content]
Invalid Server URL Server Address Resolution Error
[Detection Conditions] [Detection Conditions]
The server URL is grammatically incorrect.
Failed to resolve the address of the server name.
libcURL returned ’’CURLE_URL_MALFORMAT’’.
libcURL returned ’’CURLE_COULDNT_RESOLVE_HOST’’.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON.
Check the following.
If the error is related to the installation operation, check the URL of the EP server again and enter
– Check the connection of the LAN cable.
the correct one.
– Check the DNS server address settings.
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– Check the default gateway settings. [Corrective Actions]
– Check the subnet mask settings. Turn the power OFF then ON.
– Check the EP server URL settings. (Chain-Link (920-003)) If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
If the problem persists after checking the above settings, there may be a network failure or DNS has occurred and contact the support department for instructions.
server failure. Contact the client’s Network Administrator. 2.5.1 Log collection/extraction tool function explanation
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network
log immediately after the problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
021-506 An invalid peer certificate has received.
[Error Type]
Job Fail
021-504 Couldn’t connect to host/proxy.
[Fault Content]
[Error Type]
Invalid SSL Certificate (Edge Server)
Job Fail
[Detection Conditions]
[Fault Content]
The SSL certificate of the server is invalid.
Server Connection Error
libcURL returned ’’CURLE_SSL_PEER_CERTIFICATE’’.
[Detection Conditions]
[Corrective Actions]
Unable to connect to the server or proxy server
Turn the power OFF then ON.
libcURL returned ’’CURLE_COULDNT_CONNECT’’. (Including cases where the server is not
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
turned ON)
has occurred and contact the support department for instructions.
Or, libcURL returned ’’CURLE_GOT_NOTHING’’.
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
Check the following.
– Check the connection of the LAN cable.
021-507 Proxy unauthorized access.
– Check the default gateway settings. [Error Type]
– Check the subnet mask settings. Job Fail
– Check the EP server settings. (Chain-Link (920-003~920-006)) [Fault Content]
For B-Direct configuration, check the following: Proxy Authentication Error
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings) [Detection Conditions]
If the problem persists after checking the above settings, there may be a network failure or the Authentication of the proxy server has failed.
FQDN of the EPA server may have been changed (If the EPA Server is used). Contact the client’s
libcURL returned ’’HTTP Status: 407 Proxy Authorization Required’’.
Network Administrator.
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network
[Corrective Actions]
log immediately after the problem has occurred and contact the support department for instructions. Check the following.
2.5.1 Log collection/extraction tool function explanation – Check the EP proxy server authentication user.
– Check the EP proxy server authentication password.
If the problem persists after checking the above settings, there may be a network failure or the proxy
021-505 Couldn’t establish SSL session. server settings may have changed/failed. Contact the client’s Network Administrator.
[Error Type] If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network
Job Fail log immediately after the problem has occurred and contact the support department for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation
SSL Session Error
[Detection Conditions] 021-508 A connection to host/proxy has timed out.
An error has occurred during SSL/TLS handshake. [Error Type]
libcURL returned ’’CURLE_SSL_CONNECT_ERROR’’. Job Fail
[Fault Content] [Fault Content]
Communication Timeout Recall Status Mismatch (EP System)
[Detection Conditions] [Detection Conditions]
Communication timeout has occurred. The server detected that it is already in recalled status.
libcURL returned ’’CURLE_OPERATION_TIMEOUTED’’. The server has notified a SOAP Fault indicating that the device is already in recalled status on the
[Corrective Actions] EP system.
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyUnregistered
Check the following.
– Check the connection of the LAN cable. [Corrective Actions]
– Check the default gateway settings. No action is required if this error corresponds to a recall operation. Finish the servicing.
– Check the subnet mask settings. If the error is related to operations other than recall, check whether the EP contract has expired. If it
– Check the EP server settings. (Chain-Link (920-003~920-006)) has already expired, no action is required.
For B-Direct configuration, check the following: If the problem occurs when the EP contract has not expired yet, obtain the info9 or xxx.tgz log and
network log immediately after the problem has occurred and contact the support department for
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings)
instructions.
If the problem persists after checking the above settings, there may be a network failure or the
2.5.1 Log collection/extraction tool function explanation
FQDN of the EPA server may have been changed (when the EPA Server is used). Contact the cli-
ent’s Network Administrator.
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network 021-511 SOAP Fault: The MC already registered (WEP).
log immediately after the problem has occurred and contact the support department for instructions. [Error Type]
2.5.1 Log collection/extraction tool function explanation
Job Fail
[Fault Content]
021-509 SOAP Fault: An invalid message detected. Installation Status Mismatch (EP System)
[Error Type] [Detection Conditions]
Job Fail When performing installation, the server detected that it already has the WEP Installed.
[Fault Content] When performing installation, the server has notified a SOAP Fault indicating that the device
Invalid Communication Message already has WEP installed on the EP system.
[Detection Conditions] Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegistered
The server detected an invalid message. [Corrective Actions]
The server has notified a SOAP Fault indicating that the message from the device is invalid. Check with the EP Center for the EP contract status and registration status.
Code=Client, Subcode=InvalidMessage If the problem occurs regardless that the WEP is not registered in the EP Center, obtain the info9 or
xxx.tgz log and network log immediately after the problem has occurred and contact the support
Or, an unexpected SOAP Fault was notified because of a failure in the server.
department for instructions.
[Corrective Actions] 2.5.1 Log collection/extraction tool function explanation
Turn the power OFF then ON.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions. 021-512 SOAP Fault: The MC already registered (EP-SV).
2.5.1 Log collection/extraction tool function explanation [Error Type]
Job Fail
021-510 SOAP Fault: The MC already unregistered. [Fault Content]
[Error Type] EP-SV Installation Conflict (EP System)
Job Fail [Detection Conditions]
When performing installation, the server detected that it already has the EP-SV Installed.
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When performing installation, the server has notified a SOAP Fault indicating that the device already 2.5.1 Log collection/extraction tool function explanation
has EP-SV installed on the EP system.
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredBySV
021-515 SOAP Fault: An invalid product code detected.
[Corrective Actions]
[Error Type]
Check with the EP Center for the EP contract status and registration status.
Job Fail
If the problem occurs regardless that the EP-SV is not registered in the EP Center, obtain the info9
or xxx.tgz log and network log immediately after the problem has occurred and contact the support [Fault Content]
department for instructions. Invalid Product Code
2.5.1 Log collection/extraction tool function explanation [Detection Conditions]
The server detected an invalid product code.
021-513 SOAP Fault: The MC already registered (EP-DX). The server has notified a SOAP Fault indicating that the product code included in the message from
the device is invalid.
[Error Type]
Code=Client, Subcode=InvalidOperation, Subcode3=InvalidProductCode
Job Fail
[Corrective Actions]
[Fault Content]
Turn the power OFF then ON.
EP-DX Installation Conflict (EP System)
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Detection Conditions] has occurred and contact the support department for instructions.
When performing installation, the server detected that it already has the EP-DX Installed. 2.5.1 Log collection/extraction tool function explanation
When performing installation, the server has notified a SOAP Fault indicating that the device already
has EP-DX installed on the EP System.
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredByDX
021-516 SOAP Fault: An invalid serial number detected.
[Corrective Actions] [Error Type]
Check with the EP Center for the EP contract status and registration status. Job Fail
If the problem occurs regardless that the EP-DX is not registered in the EP Center, obtain the info9 [Fault Content]
or xxx.tgz log and network log immediately after the problem has occurred and contact the support Invalid Serial Number
department for instructions. [Detection Conditions]
2.5.1 Log collection/extraction tool function explanation
The server detected an invalid serial number.
The server has notified a SOAP Fault indicating that the serial number included in the message from
021-514 SOAP Fault: The MC already registered (EP-TRESS). the device is invalid.
[Error Type] Code=Client, Subcode=InvalidOperation, Subcode3=InvalidSerialNumber
Job Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON.
TRESS Installation Conflict (EP System) If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
When performing installation, the server detected that it already has the TRESS Installed.
When performing installation, the server has notified a SOAP Fault indicating that the device already
has EP-TRESS installed on the EP System. 021-517 SOAP Fault: The service not responded.
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredByTRESS [Error Type]
[Corrective Actions] Job Fail
Check with the EP Center for the EP contract status and registration status. [Fault Content]
If the problem occurs regardless that the EP-TRESS is not registered in the EP Center, obtain the Communication Failure (EP Center)
info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the
support department for instructions.
[Detection Conditions] Code=Server, Subcode=ServiceTemporarilyUnavailable
The server detected communication failure with the EP Center. [Corrective Actions]
The server has notified a SOAP Fault indicating that communication failure has occurred between Check with the EP Center for the system operation status.
the Edge Server (EPA-Server for configurations installed with EPA) and its back-end. If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has
Code=Server, Subcode=NextServiceNotRespond recovered.
[Corrective Actions] If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and
Check with the EP Center for the system operation status. network log immediately after the problem has occurred and contact the support department for
instructions.
If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has
2.5.1 Log collection/extraction tool function explanation
recovered.
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and
network log immediately after the problem has occurred and contact the support department for 021-520 Couldn’t connect to CA.
instructions.
[Error Type]
2.5.1 Log collection/extraction tool function explanation
Job Fail
[Fault Content]
021-518 SOAP Fault: An internal error occurred on server. CA Communication Error
[Error Type] [Detection Conditions]
Job Fail A communication error has occurred when obtaining the EP certificate.
[Fault Content] secep returned ’’SECEP_COM_ERROR’’.
Internal Error (Edge Server) [Corrective Actions]
[Detection Conditions] Check the following.
An internal error has occurred in the server. – Check the connection of the LAN cable.
The server has notified a SOAP Fault indicating that an internal error has occurred in the Edge – Check the default gateway settings.
Server.
– Check the subnet mask settings.
Code=Server, Subcode=InternalError
For the BB-Direct configuration:
[Corrective Actions] – Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings)
Check with the EP Center for the system operation status. For the EPA-Server configuration:
If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has – Check the EP server settings. (Chain-Link (920-003~920-006))
recovered.
If the problem persists after checking the above settings, there may be a network failure. Contact
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and the client’s Network Administrator.
network log immediately after the problem has occurred and contact the support department for If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network
instructions.
log immediately after the problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation
021-521 A connection to CA has timed out.
021-519 SOAP Fault: Service is temporarily unavailable.
[Error Type]
[Error Type] Job Fail
Job Fail
[Fault Content]
[Fault Content] CA Communication Timeout
High Load Status Detected (EP Center)
[Detection Conditions]
[Detection Conditions] Timeout has occurred when obtaining the EP certificate.
The server detected a high load status in the EP Center.
secep returned ’’SECEP_TIMEOU’’.
The server has notified a SOAP Fault indicating that EP Center is in high load status.
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[Corrective Actions] [Fault Content]
Check the following. Internal Error
– Check the connection of the LAN cable. [Detection Conditions]
– Check the default gateway settings. Software failure where processing can still continue was detected.
– Check the subnet mask settings. Or, a memory access error where processing can still continue was detected.
For the BB-Direct configuration: Or, libcURL returned ’’CURLE_SEND_ERROR’’.
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings) Or, libcURL returned ’’CURLE_RECV_ERROR’’.
For the EPA-Server configuration: [Corrective Actions]
– Check the EP server settings. (Chain-Link (920-003~920-006)) If the SOAP port stops, start.
If the problem persists after checking the above settings, there may be a network failure. Contact If the situation is not improved, power OFF then ON.
the client’s Network Administrator.
If the situation is still not improved, obtain the pfshowinfo9 log and network log immediately after the
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network
problem occurs, and contact the support division for directions.
log immediately after the problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
When the aggregation server is installed but its version is 1.0.x, the function of updating software is
021-522 A miscellaneous CA comm error has detected. not supported. So check the logs on the aggregation server.
[Error Type]
Job Fail 021-524 A registeration conflict has detected.
[Fault Content] [Error Type]
Certificate Library Error Job Fail
[Detection Conditions] [Fault Content]
An error has occurred in the certificate library. Installation Status Mismatch
secep returned a uncategorized error during CA communication. [Detection Conditions]
(Uncategorized errors when no communications were made are internal errors) Although installation was instructed, it was detected internally that the status is ’Installed’.
[Corrective Actions] At the start of the installation process, it was detected that the system data ’’Installation Status’ is
Check the following. not set to ’Not Installed’.
– Check the connection of the LAN cable. [Corrective Actions]
– Check the default gateway settings. Turn the power OFF then ON.
– Check the subnet mask settings. If the problem persists, use Chain-Link(920-001) to change ’Installation Status’ to ’Not Installed’ and
For the BB-Direct configuration: retry the operation.
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings) If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred
For the EPA-Server configuration: and contact the support department for instructions.
– Check the EP server settings. (Chain-Link (920-003~920-006)) 2.5.1 Log collection/extraction tool function explanation
If the problem persists after checking the above settings, there may be a network failure. Contact 021-525 An unregistration conflict has detected.
the client’s Network Administrator.
[Error Type]
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network
Job Fail
log immediately after the problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation [Fault Content]
Recall Status Mismatch
021-523 An internal error has occurred. [Detection Conditions]
Although recall was instructed, it was detected internally that the status is ’Recalled’.
[Error Type]
At the start of the recall process, it was detected that the system data ’’Installation Status’ is not set
Job Fail to ’Installed’.
[Corrective Actions] [Error Type]
Turn the power OFF then ON. Job Fail
If the problem persists, use Chain-Link(920-001) to change ’Installation Status’ to ’Installed’ and [Fault Content]
retry the operation.
Communication Setting Error
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred
and contact the support department for instructions.
[Detection Conditions]
At the start of communication, a setting that does not allow communication was detected.
2.5.1 Log collection/extraction tool function explanation
At the start of the communication, it was detected that the system data ’Installation Status’ is set to
’Not Installed’.
021-526 A miscellaneous http session error has detected. [Corrective Actions]
[Error Type] Turn the power OFF then ON.
Job Fail If the problem persists, check the EP Center for the EP contract status and registration status. If it
[Fault Content] has been verified as ’Installed’, use Chain-Link (920-001) to change ’Installation Status’ to ’Installed’
Communication Library Error and retry the operation.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Detection Conditions] has occurred and contact the support department for instructions.
An error has occurred in the communication library. 2.5.1 Log collection/extraction tool function explanation
libcURL returned an uncategorized error.
[Corrective Actions]
021-529 Device has already latest firmware.
Turn the power OFF then ON.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Error Type]
has occurred and contact the support department for instructions. job
2.5.1 Log collection/extraction tool function explanation [Fault Content]
The latest version is detected. (Software Update)
021-527 An invalid message has received. [Detection Conditions]
[Error Type] As a result of an inquiry to the software update server about the versions of software this machine
has, all the ROMs on this machine have been found to have the latest version of software.
Job Fail
[Corrective Actions]
[Fault Content]
If this error is detected in spite of the latest version of software, ask the EP center (software update
Invalid Communication Message (Edge Server)
server) about the system operation status.
[Detection Conditions]
An invalid message was received from the server.
021-530 An internal error has occurred on update server.
libcURL returned ’’HTTP Status: 4XX’’.
Or, an invalid SOAP Fault was received. (e.g. An unknown code or subcode, etc.)
[Error Type]
Or, an invalid SOAP Response was received. job
[Corrective Actions] [Fault Content]
An error internal to the server (Software Update)
Turn the power OFF then ON.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Detection Conditions]
has occurred and contact the support department for instructions. The software update server has detected an internal error.
2.5.1 Log collection/extraction tool function explanation The software update server has sent this machine an answering message showing it detected an
internal error.
021-528 A communication settings was set as disabled. [Corrective Actions]
Wait for a while and operate again.
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If the problem persists, perform the following in order. [Error Type]
1. Ask the EP center (software update server) about the system operation status. job
2. If the EP center is having a problem, wait until it recovers. As soon as it recovers, retry operat- [Fault Content]
ing from the UI.
The user cannot do an update. (Software Update)
If the situation is not improved in spite of the recovery of the EP center, obtain the pfshowinfo9 log
and network log immediately after the problem occurs and contact the support division for direc- [Detection Conditions]
tions. As a result of an inquiry to the software update server about the versions of software this machine
2.5.1 Log collection/extraction tool function explanation has, this machine has been found to have a combination of ROM versions that prohibits the key
operator (KO) from doing update.
[Corrective Actions]
021-531 Service is temporarily unavailable on update svr
Do upgrade using FirmWare DownLoad Software.
[Error Type]
job
021-534 Found an unsupported submodule.
[Fault Content]
A big load on the server is detected. (Software Update)
[Error Type]
job
[Detection Conditions]
The software update server has detected a big load on itself.
[Fault Content]
An unsupported submodule is detected. (Software Update)
The software update server has sent this machine an answering message showing it has a big load.
[Corrective Actions] [Detection Conditions]
Wait for a while and operate again. As a result of an inquiry to the software update server about the versions of software this machine
has, this machine has been found to have a submodule among its ROMs which is excluded from
If the problem persists, perform the following in order.
software update.
1. Ask the EP center (software update server) about the system operation status.
[Corrective Actions]
2. If the EP center is having a problem, wait until it recovers. As soon as it recovers, retry operat-
Do upgrade using FirmWare DownLoad Software.
ing from the UI.
If the situation is not improved in spite of the recovery of the EP center, obtain the pfshowinfo9 log
and network log immediately after the problem occurs and contact the support division for direc- 021-535 Found an unsupported peripheral.
tions.
[Error Type]
2.5.1 Log collection/extraction tool function explanation
job
[Fault Content]
021-532 Found an unsupported ROM set. An unsupported accessory is detected. (Softwae Update)
[Error Type] [Detection Conditions]
job As a result of an inquiry to the software update server about the versions of software this machine
[Fault Content] has, this machine has been found to be equipped with an accessory which is excluded from EP soft-
An unsupported set of ROM versions is detected. (Software Update) ware update.
[Detection Conditions] [Corrective Actions]
As a result of an inquiry to the software update server about the versions of software this machine Do upgrade using FirmWare DownLoad Software.
has, this machine has been found to have a combination of ROM versions an update on which is not
supported by EP.
021-536 Device already has a Chain Link file.
[Corrective Actions]
[Fault Name]
Do upgrade using FirmWare DownLoad Software.
Device already has a Chain Link file.
[Error Type]
021-533 Software Update unoperational by user. Job
[Fault Content] [Detection Conditions]
Conflict with Chain-Link Settings Instruction While the USB-connected accessory is being started, that is, before it is ready, a job has been
(Software Update) started.
[Detection Conditions] [Corrective Actions]
Chain-Link settings file which has not been processed is detected when software update instruction Wait for a specific time (default: 3 min.) for USB Accessory to start before rerunning the job with
is received from the user. which the Fail has occurred.
[Corrective Actions] ( If the accessory is not ready after the above-mentioned period of time, this machine will display
021-212 on the panel. In this case, take the corrective action for 021-212. )
Power OFF/ON, and resend instruction for software update.During device initialization by power
OFF/ON, Chain-Link settings, which have not been processed will be processed, and the device will If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
after the occurrence of the problem, and then contact the support divison for directions.
automatically restart.As a result, this will stop the error from occurring.
OF-09 Common Job Fail
If the problem still persists, perform the following:
OF-09 Common Job Fail 021-731 EP Accessory - Function Disabled
Investigate the problem of Information Fail/Warning occurrence. [Error Type]
Job Fail
021-700 Accessory Failure [Fault Content]
[Error Type] EP Accessory - Disabled Function
job [Detection Conditions]
[Fault Content] When MDSS is connected and color copying is prohibited using the Coin Kit, a color copy job was
requested.
EP Accessory - Service Canceled By Disable-USB Accessory Failure or Disconnect
[Detection Conditions] [Corrective Actions]
Check the settings.
With one of the following USB-related Local Fails occurring, a job has been started.
021-210 USB IC Card Reader connection error
021-211 USB IC Card Reader broken 021-732 EP Accessory Error732
021-212 USB IC Card Reader preparing error [Error Type]
[Corrective Actions] Job Fail
Check the occurring Local Fail (described later) and take the corrective action for the Fault Code [Fault Content]
before rerunning the job with which the Fail has occurred.
EP Accessory - Service Canceled By Disable
(One of the Fault Codes 021-210, 021-211 and 021-212 is occurring.)
[Detection Conditions]
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value.
after the occurrence of the problem, and then contact the support division for directions.
OF-09 Common Job Fail [Corrective Actions]
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees
or card value.
021-701 Accessory Preparing If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
job
[Fault Content] 021-733 EP Accessory Error733
EP Accessory - Service Canceled By Disable-USB Accessory Preparing
[Error Type]
Job Fail
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[Fault Content] [Corrective Actions]
EP Accessory Service Canceled By Color Mode Restriction Check that the telephone line is connected. Wait and send the request again.
[Detection Conditions] If the problem persists, contact the Telephone Center directly.
With an accessory installed, there was Color Mode Restriction or the upper limit was reached. Check the following too:
[Corrective Actions] OF-11 FAX Job Fail
Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that
does not reach its upper limit in Color mode. 021-771 Maintenance Request Fail (EP-DX)
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-09 Common Job Fail
Job Fail
[Fault Content]
021-750 U Parts Request Fail (EP-SV) EP-DX - Inspection/Repair/Preliminary Diagnostic request failed.
[Error Type] [Detection Conditions]
Job Fail Inspection/Repair/Preliminary Diagnostic request failed.
[Fault Content] Fax Card returned NG because the line was busy.
EP-SV - Used Parts Collection order failed. [Corrective Actions]
[Detection Conditions] Check that the telephone line is connected. Wait and send the request again.
When the Used Parts Collection Order was processed, an error was sent by the EP-SV. If the problem persists, contact the Telephone Center directly.
[Corrective Actions] Check the following too:
Contact the telephone center. OF-11 FAX Job Fail
021-751 Maintenance Request Fail (EP-SV) 021-772 EPDX Install, Remove Error
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
EP-SV - Inspection/Repair/Preliminary Diagnostic request failed. EP-DX - Installation/Removal failed.
[Detection Conditions] [Detection Conditions]
When an Inspection/Repair/Preliminary Diagnostic Request was processed, an error was sent by The system detected that the EP-DX - installation/removal has failed because it was absent at
the EP-SV. power ON.
[Corrective Actions] Fax Card returned NG because the line was busy.
Check that the telephone line is connected. Wait and send the request again. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Check that the telephone line is connected. Wait and send the request again.
OF-11 Fax Job Fail If the problem persists, contact the Telephone Center directly.
Check the following too:
OF-11 FAX Job Fail
021-770 U Parts Request Fail (EP-DX)
[Error Type]
Job Fail
021-941 EP - Scan Service Paused By Disable
[Fault Content] [Error Type]
EP-DX - Used Parts Collection order failed. Operation Error
[Detection Conditions] [Fault Content]
EP Accessory - Scan Service Paused By Disable
EP-DX - Used Parts Collection order failure was detected.
[Detection Conditions] 2. The number of color print sheets of the Accessory (= DocuLyzer) that is installed to the
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value. machine has reached the upper limit.
<<Detailed Explanation>> The ’Color Current Count Value for Each Output Color’ in the Card that is
[Corrective Actions] inserted into the DocuLyzer has reached the ’Upper Limit for Each Output Color’ that is stored in the
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees DocuLyzer.
or card value.
* In Taiga, (1) will occur but (2) will not.
[Corrective Actions]
021-942 EP - Scan Service Paused By Color Mode 1. Operate the color limit keys in the machine to allow color print.
[Error Type] Or, use the Printer Driver in the PC to instruct printing in ’Black’ mode (instructing ’Auto’ or ’Color’
Operation Error will not improve the situation.)
[Fault Content] (2-1) In DocuLyzer, reset the ’Color Current Count Value for Each Output Color’ of the target card.
(2-2) Insert a card with count that has not reached the upper limit of the color count.
EP Accessory - Scan Service Paused By Color Mode Restriction
[Detection Conditions]
With an accessory installed, there was Color Mode Restriction or the upper limit was reached. 021-945 EP - Service Paused By Disable
[Corrective Actions] [Error Type]
Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that Operation Error
does not reach its upper limit in Color mode. [Fault Content]
EP Accessory - Service Paused By Disable
021-943 EP - Print Service Paused By Disable [Detection Conditions]
[Error Type] With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value.
Operation Error [Corrective Actions]
[Fault Content] Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees
or card value.
EP Accessory - Print Service Paused By Disable
[Detection Conditions]
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value. 021-946 EP - Service Paused By Color Mode
[Corrective Actions] [Error Type]
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees Operation Error
or card value. [Fault Content]
EP Accessory - Service Paused By Color Mode Restriction
021-944 EP - Print Service Paused By Color Mode [Detection Conditions]
[Error Type] With an accessory installed, there was Color Mode Restriction or the upper limit was reached.
Operation [Corrective Actions]
[Fault Content] Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that
EP Accessory - Print Service Paused By Color Mode Restriction does not reach its upper limit in Color mode.
[Detection Conditions]
The following were detected when an accessory was installed: 021-947 Subtractive Accessory Disable (Scan)
1. ’Color Print Prohibited’ is set in the machine. [Error Type]
When color is prohibited, this error will appear when ’Black’ is not specified for printing from the Operation Fail
PC even if the printed document contains only B/W pages.
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[Fault Content]
The remaining rate Subtractive Accessory has is insufficient. (Scan Service Paused By Subtractive
Accessory Disable)
[Detection Conditions]
This occurs during document scanning or direct copy.
If with ICCG + Dispensor or Coin Kit connected, IITsc detects that the remaining rate the Dispensor
or Coin Kit has is insufficient, it causes a job to be temporarily stopped.
[Corrective Actions]
In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the
case of Coin Kit, add a necessary amount of money to continue the job.
021-948 Subtractive Accessory Disable (Print)
[Error Type]
Operation Fail
[Fault Content]
The remaining rate Subtractive Accessory has is insufficient. (Print Service Paused By Subtractive
Accessory Disable)
[Detection Conditions]
This occurs during printing on paper or direct copy.
If with ICCG + Dispensor or Coin Kit connected, IOTsc detects that the remaining rate the Dispensor
or Coin Kit has is insufficient, it causes a job to be temporarily stopped.
[Corrective Actions]
In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the
case of Coin Kit, add a necessary amount of money to continue the job.
021-949 Subtractive Accessory Disable
[Error Type]
Operation Fail
[Fault Content]
The remaining rate Subtractive Accessory has is insufficient. (Service Paused By Subtractive
Accessory Disable)
[Detection Conditions]
This occurs only when a job is temporarily stopped, not while a job is in progress.
*This occurs if a job stops due to a non-accessory factor and the card is then extracted and then
starting the job is attempted.
If with ICCG + Dispensor or Coin Kit connected, EP-Cont detects that the remaining rate the Dis-
pensor or Coin Kit has is insufficient, it causes a job to be temporarily stopped.
[Corrective Actions]
In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the
case of Coin Kit, add a necessary amount of money to continue the job.
023-600 Held Down Key Error(UI-Panel)
[Error Type]
record
[Fault Content]
A Key is held down.
[Detection Conditions]
[This is a hidden Fail.]
A hard key on the panel has been found to be held down for one or more consecutive minutes.
[Corrective Actions]
This is a Fail to convey a message. No action is required.
023-601 Held Down Softkey Error(UI-Panel)
[Error Type]
record
[Fault Content]
The Touch Panel is held down.
[Detection Conditions]
[This is a hidden Fail.]
The Touch Panel has been found to be held down for one or more consecutive minutes.
[Corrective Actions]
This is a Fail to convey a message. No action is required.
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024-340 IOT-ESS Communication Fail 1 [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail
Sub System Fail
No need to replace the ESS PWB.
[Fault Content]
(IOT):
MCU sending error detected by Controller 024-343 IOT-ESS Communication Fail 4
(Invalid parameter was used) [Error Type]
[Detection Conditions] Sub System Fail
An abnormal parameter is set as the argument for the Send function. [Fault Content]
[Corrective Actions] (IOT):
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU sending error detected by Controller
OF-06 IOT System Fail (Message length error)
No need to replace the ESS PWB. [Detection Conditions]
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
message length of the sent Message Packet is incorrect.)
024-341 IOT-ESS Communication Fail 2
[Corrective Actions]
[Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Sub System Fail
OF-06 IOT System Fail
[Fault Content] No need to replace the ESS PWB.
(IOT):
MCU sending error detected by Controller
(Sequence No. error)
024-345 IOT-ESS Communication Fail 5
[Detection Conditions] [Error Type]
Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
Sequencing No. of the sent Message Packet is incorrect.) [Fault Content]
[Corrective Actions] (IOT):
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU sending error detected by Controller
OF-06 IOT System Fail (Check code error)
No need to replace the ESS PWB. [Detection Conditions]
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
check code of the sent Message Packet is incorrect.)
024-342 IOT-ESS Communication Fail 3
[Corrective Actions]
[Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Sub System Fail
OF-06 IOT System Fail
[Fault Content] No need to replace the ESS PWB.
(IOT):
MCU sending error detected by Controller
(Packet No. error)
024-346 IOT-ESS Communication Fail 6
[Detection Conditions] [Error Type]
Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
Packet No. of the sent Message Packet is incorrect.)
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[Fault Content] 024-349 IOT-ESS Communication Fail 9
(IOT): [Error Type]
MCU sending parity error detected by Controller Sub System Fail
[Detection Conditions] [Fault Content]
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A parity
(IOT):
error was detected by hardware of the IOT.)
MCU sending error detected by Controller
[Corrective Actions] (Receiving abortion error)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions]
OF-06 IOT System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A
The ESS-PWB should be also replaced.
receive abort was detected by the IOT after the header had been recognized.)
[Corrective Actions]
024-347 IOT-ESS Communication Fail 7 Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type] OF-06 IOT System Fail
Sub System Fail No need to replace the ESS PWB.
[Fault Content]
Imari (IOT): 024-350 IOT-ESS Communication Fail 10
MCU send framing error detected by Controller [Error Type]
[Detection Conditions] Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A fram- [Fault Content]
ing error was detected by hardware of the IOT.)
(IOT):
[Corrective Actions] MCU receiving error detected by Controller
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. (Sequence No. error)
OF-06 IOT System Fail
[Detection Conditions]
No need to replace the ESS PWB.
The NAK that notifies of the occurrence of a transmission failure is received. (The Sequence No. of
the received Message Packet is incorrect.)
024-348 IOT-ESS Communication Fail 8 [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Sub System Fail OF-06 IOT System Fail
[Fault Content] No need to replace the ESS PWB.
(IOT):
MCU sending error detected by Controller 024-351 IOT-ESS Communication Fail 11
(Overrun error) [Error Type]
[Detection Conditions] Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (An over- [Fault Content]
run error was detected by hardware of the IOT.)
(IOT):
[Corrective Actions] MCU receiving error detected by Controller
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. (Packet No. error)
OF-06 IOT System Fail
[Detection Conditions]
No need to replace the ESS PWB.
The NAK that notifies of the occurrence of a transmission failure is received. (The Packet No. of the
received Message Packet is incorrect.)
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The NAK that notifies of the occurrence of a transmission failure is received. (A parity error was
OF-06 IOT System Fail detected by hardware of the UART.)
The ESS-PWB should be also replaced. [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
024-352 IOT-ESS Communication Fail 12 OF-06 IOT System Fail
No need to replace the ESS PWB.
[Error Type]
Sub System Fail
[Fault Content] 024-355 IOT-ESS Communication Fail 15
MCU receiving error detected by Controller [Error Type]
(Message length error) Sub System Fail
[Detection Conditions] [Fault Content]
The NAK that notifies of the occurrence of a transmission failure is received. (The message length MCU receiving error detected by Controller
of the received Message Packet is incorrect.) (Framing error)
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The NAK that notifies of the occurrence of a transmission failure is received. (A framing error was
OF-06 IOT System Fail detected by hardware of the UART.)
(No need to replace the ESS PWB.) [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
024-353 IOT-ESS Communication Fail 13 OF-06 IOT System Fail
(No need to replace the ESS PWB.)
[Error Type]
Sub System Fail
[Fault Content] 024-356 IOT-ESS Communication Fail 16
MCU receiving error detected by Controller [Error Type]
(Check code error) Sub System Fail
[Detection Conditions] [Fault Content]
The NAK that notifies of the occurrence of a transmission failure is received. (The check code of the MCU receiving overrun error detected by Controller
received Message Packet is incorrect.) [Detection Conditions]
[Corrective Actions] The NAK that notifies of the occurrence of a transmission failure is received. (An overrun error was
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. detected by hardware of the UART.)
OF-06 IOT System Fail [Corrective Actions]
(No need to replace the ESS PWB.) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail
024-354 IOT-ESS Communication Fail 14 No need to replace the ESS PWB.
[Error Type]
Sub System Fail 024-357 IOT-ESS Communication Fail 17
[Fault Content] [Error Type]
MCU receiving error detected by Controller Sub System Fail
(Parity error)
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[Fault Content] [Fault Content]
MCU receiving error detected by Controller Initialization error between IOT-ESS
(Receiving abortion error) [Detection Conditions]
[Detection Conditions] The IOT Driver initialization failed.
The NAK that notifies of the occurrence of a transmission failure is received. (Abortion of receiving [Corrective Actions]
was detected after the header had been recognized.) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-06 IOT System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. (No need to replace the ESS PWB.)
OF-06 IOT System Fail
(No need to replace the ESS PWB.)
024-361 Invalid IOT PaperSizeGroup Info
[Error Type]
024-358 IOT-ESS Communication Fail 18 Sub System Fail
[Error Type] [Fault Content]
Sub System Fail
The paper size group data is different between the ESS and the IOT.
[Fault Content] [Detection Conditions]
Print sequence error detected by Controller. (The paper feed and paper output that are not applica-
The paper size group setting in the Controller does not match the paper size group data detected by
ble to the NBR are detected.)
the IOT.
[Detection Conditions] [Corrective Actions]
The paper feed and paper output that are not applicable to the NBR are detected.
1. Initialize the NVM (user area).
[Corrective Actions] 2. Check the paper size group setting in the Controller and set a correct value.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 3. Refer to Generic Sensor FIP to check the sensor.
OF-06 IOT System Fail If the problem persists, perform the following procedure to repair it.
(No need to replace the ESS PWB.) OF-09 Common Job Fail
024-359 IOT-ESS Communication Fail 19 024-362 Page Sync Illegal Start
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
MCU transmission receiving rrror detected by Controller [Image Output]
(Invalid parameter was used) PAGE-SYNC occurred before video output preparation completes.
[Detection Conditions] [Detection Conditions]
An abnormal parameter is set as the argument for the receiving function. During IOT output, before the output data was written to FIFO Full, PageSync became active. Basi-
[Corrective Actions] cally, this is not affected by noises but may be affected by excessive noises.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-06 IOT System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
(No need to replace the ESS PWB.) OF-06 IOT System Fail
The ESS PWB should be also replaced.
024-360 IOT-ESS Initialization Fail
[Error Type] 024-363 Page Sync Illegal Stop
Sub System Fail
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
[Image Output] Other errors in JBIG Lib
PAGE-SYNC completion error during video output [Detection Conditions]
[Detection Conditions] Not in use now.
At IOT output, PageSync is negated before the specified paper size is output. Basically, this is not [Corrective Actions]
affected by noises but may be affected by excessive noises. Turn the power OFF then ON. If the problem persists, perform the following.
[Corrective Actions] 1. Replace the ESS PWB.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail
024-367 Decompress Other Fail
The ESS PWB should be also replaced.
[Error Type]
Sub System Fail
024-364 DMA Transfer Fail
[Fault Content]
[Error Type] Other errors from Decompress (Extension)
Sub System Fail
[Detection Conditions]
[Fault Content] Incorrect LINE SYNC was detected.
[Image Output] 1. Incorrect V-SYNC and H-SYNC signals were asserted during IOT output.
DMA Transfer Error 2. Data overrun has occurred (caused by the parameter setting error for Panther4).
[Detection Conditions] 2. only occurs during debugging.
During Reduce/Enlarge, reduction/enlargement was not completed even though the specified data 1. is the main cause of error.
was entered. This is probably caused by the SW failure or garbage data (RAM/HDD).
[Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence
Turn the power OFF then ON. If the problem persists, perform the following. to repair it.
1. Pull out and insert the System Memory to check the installation. OF-02 After performing the operation in HDD System Fail
2. Replace the RAM. OF-01 Common System Fail
3. If the problem persists, perform the procedures in ’OF-02 HDD System Fail’.
4. If the problem persists, perform the procedures in ’OF-01 Common System Fail’.
024-368 PCI Error
[Error Type]
024-365 Overflow on Loop Back Write Sub System Fail
[Error Type] [Fault Content]
Sub System Fail
BUTTON: [Image Output]
[Fault Content] PCI Bus Error
Loopback Write Overflow [Detection Conditions]
[Detection Conditions] PCI access error occurred due to a faulty PCI bus.
The extended data exceeded the reserved buffer size. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence
This failure is currently not displayed. to repair it.
024-366 JBIG Library Other Fail OF-02 After performing the operation in HDD System Fail
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OF-01 Common System Fail [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
024-370 Marker Code Detection Fail OF-06 IOT System Fail
[Error Type] The ESS PWB should be also replaced.
Sub System Fail
[Fault Content] 024-372 IOT-ESS Communication Fail 22
Marker Code Detection Error [Error Type]
[Detection Conditions] Sub System Fail
During Enlarge, when the file was enlarged only by the specified size, the end code (FF02) cannot [Fault Content]
be found in the compressed data. Sending error detected by Controller (Incorrect parameter instruction)
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following. An illegal instruction for IOT Port No., Timeout Time, Pointer, or Transfer Size was detected.
• When it occurs only for certain documents (there is a high possibility that the S/W is faulty). [Corrective Actions]
1. Change the Print mode (Normal/High Quality/High Resolution).
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2. This may occur when the RAM size is changed.
OF-06 IOT System Fail
A. Change the installed RAM size.
The ESS PWB should be also replaced.
B. Change the RAM size. (Change the port settings or the receive buffer size, etc.)
If the problem persists, proceed to the following procedure to repair it.
OF-01 Common System Fail
024-373 IOT-ESS Communication Fail 23
OF-06 IOT System Faill [Error Type]
OF-02 HDD System Fail Sub System Fail
• When it occurs for random or most documents, there is a high possibility that the HW is faulty. [Fault Content]
1. Pull out and insert the System Memory to check the installation. DLL communication failure recovery error detected by Controller
2. Replace the RAM. [Detection Conditions]
3. Pull out and insert or replace the cable or back plane between the ESS and the MCU. When a message packet is sent from the Controller, the ACK packet from the IOT cannot be
If the problem persists, perform the following procedures in sequence to repair it. received within the specified time after the specified number of retries.
OF-01 Common System Fail [Corrective Actions]
OF-06 IOT System Faill Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-02 HDD System Fail OF-06 IOT System Fail
The ESS PWB should be also replaced.
024-371 IOT-ESS Communication Fail 21
[Error Type] 024-374 Regi Con PLL Parameter Fail
Sub System Fail [Error Type]
[Fault Content] Sub System Fail
The communication between the ESS and IOT has not been established, which is detected by the [Fault Content]
Controller.
RegiCon adjustment value setting error detected by Controller (Incorrect parameter instruction)
[Detection Conditions] [Detection Conditions]
When the Controller and IOT are turned ON (including recovery from Power Saver mode), a Incorrect color registration adjustment value is sent from the IOT.
response from the IOT to a request to establish communications from the Controller was not
detected within the specified time. [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following.
1. Replace the harness connecting the ESS and IOT.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-06 IOT System Fail Only record the data to the history.
024-375 IOT-ESS Communication Fail 24 024-601 Billing Backup Counter 1 repair
[Error Type] [Error Type]
Sub System Fail History
[Fault Content] [Fault Content]
DLL receiving error detected by Controller (Incorrect parameter instruction) Billing Backup Counter 1 Recovery
[Detection Conditions] [Detection Conditions]
An illegal instruction for IOT Port No., Timeout Time, or Pointer was detected. The Billing Backup Counter 1 is automatically repaired.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Only record the data to the history.
OF-06 IOT System Fail
The ESS PWB should be also replaced.
024-602 Billing Backup Counter 2 repair
[Error Type]
024-376 IOT-ESS Communication Fail 25 History
[Fault Name] [Fault Content]
IOT-ESS Communication Fail 25
Billing Backup Counter 2 Recovery
[Error Type] [Detection Conditions]
Sub The Billing Backup Counter 2 is automatically repaired.
[Fault Content] [Corrective Actions]
(IOT): MCU image signal truncation detected by the Controller
Only record the data to the history.
[Detection Conditions]
Occurs when a break in connection is detected at the loopback terminal of the image signal line
024-603 SWKey Master Counter repair
[Corrective Actions]
[Error Type]
Turn the power OFF and ON.
History
Check ROS Unit Image Signal disconnection (cable), if disconnected, repair it.
If the problem still persists, perform the following:
[Fault Content]
SWKey Master Counter Recovery
OF-06 IOT System Fail
It is also necessary to change the ESS PWB [Detection Conditions]
The SWKey Master Counter is automatically repaired.
024-600 Billing Master Counter repair [Corrective Actions]
Only record the data to the history.
[Error Type]
History
[Fault Content] 024-604 SWKey Backup Counter 1 repair
Repair the Billing Master Counter. [Error Type]
[Detection Conditions] History
The Billing Master Counter is automatically repaired. [Fault Content]
SWKey Backup Counter1 Recovery
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[Detection Conditions] 024-608 Billing Meter Type Backup Counter 2 repaire
The SWKey Backup Counter 1 is automatically repaired. [Error Type]
[Corrective Actions] record
Only record the data to the history. [Fault Content]
Billing Meter Type is automatically repaired. (IOT NVM repaired)
024-605 SWKey Backup Counter 2 repair [Detection Conditions]
[Error Type] [This is a hidden Fail.]
History Billing Meter Type (kept in IOT NVM) has been automatically repaired.
[Fault Content] NOTE: A Shutdown History report is logged.
SWKey Backup Counter2 Recovery
[Corrective Actions]
[Detection Conditions]
This is a Fail to convey a message. No action is required.
The SWKey Backup Counter 2 is automatically repaired.
[Corrective Actions]
Only record the data to the history.
024-609 Billing CountType Master Counter repaire
[Error Type]
record
024-606 Billing Meter Type Master Counter repaire
[Fault Content]
[Error Type]
Billing Count Type is automatically repaired. (ESS SEEP repaired)
record
[Detection Conditions]
[Fault Content]
[This is a hidden Fail.]
Billing Meter Type is automatically repaired. (ESS SEEP repaired)
Billing Count Type (kept in ESS SEEP) has been automatically repaired.
[Detection Conditions]
NOTE: A Shutdown History report is logged.
[This is a hidden Fail.]
Billing Meter Type (kept in ESS SEEP) has been automatically repaired. [Corrective Actions]
NOTE: A Shutdown History report is logged. This is a Fail to convey a message. No action is required.
[Corrective Actions]
This is a Fail to convey a message. No action is required.
024-610 Billing CountType Backup Counter 1 repaire
[Error Type]
record
024-607 Billing Meter Type Backup Counter 1 repaire
[Fault Content]
[Error Type]
Billing Count Type is automatically repaired. (ESS NVM repaired)
record
[Detection Conditions]
[Fault Content]
[This is a hidden Fail.]
Billing Meter Type is automatically repaired. (ESS NVM repaired)
Billing Count Type (kept in ESS NVM) has been automatically repaired.
[Detection Conditions]
[This is a hidden Fail.] NOTE: A Shutdown History report is logged.
Billing Meter Type (kept in ESS NVM) has been automatically repaired. [Corrective Actions]
NOTE: A Shutdown History report is logged. This is a Fail to convey a message. No action is required.
[Corrective Actions]
This is a Fail to convey a message. No action is required.
024-611 Billing CountType Backup Counter 2 repaire
[Error Type] [Error Type]
record record
[Fault Content] [Fault Content]
Billing Count Type is automatically repaired. (IOT NVM repaired) Modal Break Point is automatically repaired. (IOT NVM repaired)
[Detection Conditions] [Detection Conditions]
[This is a hidden Fail.] [This is a hidden Fail.]
Billing Count Type (kept in IOT NVM) has been automatically repaired. Modal Break Point (kept in IOT NVM) has been automatically repaired.
NOTE: A Shutdown History report is logged. NOTE: A Shutdown History report is logged.
[Corrective Actions] [Corrective Actions]
This is a Fail to convey a message. No action is required. This is a Fail to convey a message. No action is required.
024-612 Modal Break Point Master Counter repaire 024-700 Shortage memory capacity, or no Hard Disk
[Error Type] [Error Type]
record Job Fail
[Fault Content] [Fault Content]
Modal Break Point is automatically repaired. (ESS SEEP repaired) A job that could not be printed due to unfulfilled conditions such as [Insufficient System Memory] or
[Detection Conditions] [HDD Not Installed] was received
[This is a hidden Fail.] [Detection Conditions]
Modal Break Point (kept in ESS SEEP) has been automatically repaired. This machine, which satisfies conditions 1 and 2, was instructed to perform a job that has any of
these - AnalogWaterMark/HybridWaterMark/UUID added to it.
NOTE: A Shutdown History report is logged.
# Condition 1 #
[Corrective Actions] Any of the SW options ’Paper Security Kit’, ’Annotation Kit’, or ’Sakura Paper Kit’ is enabled. Note
This is a Fail to convey a message. No action is required. that this includes cases where two or more options are enabled.
# Condition 2 #
The HDD is not installed on the Controller board, or the system memory capacity is insufficient to
024-613 Modal Break Point Backup Counter 1 repaire operate the SW options enabled in Condition 1.
[Error Type] [Corrective Actions]
record 1. Install the HDD on the Controller board.
[Fault Content] 2. Install the memory capacity required by the SW options enabled in Condition 1 on the Controller
Modal Break Point is automatically repaired. (ESS NVM repaired) board (the required capacity depends on the machine model)
[Detection Conditions]
[This is a hidden Fail.] 024-701 Invalid instruction of face inversion
Modal Break Point (kept in ESS NVM) has been automatically repaired. [Error Type]
NOTE: A Shutdown History report is logged. job
[Fault Content]
[Corrective Actions]
Job cancellation due to the invalid Invert instruction
This is a Fail to convey a message. No action is required.
[Detection Conditions]
IOTsc has detected that the device has been instructed to print paper that is not invertible.
024-614 Modal Break Point Backup Counter 2 repaire (E.g.)
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– Coil punch x Tab paper x Invert instruction [Corrective Actions]
– Paper size/type not invertible x Invert instruction Power off the device, and power on after the display on the control panel has disappeared.
[Corrective Actions]
Instruct the device in the way that enables it to invert paper for reoutput. If the problem still persists, perform the following:
OF-09 Common Job Fail
024-702 Paper Jam
[Error Type] 024-705 Force Annotation Template Fail
Job [Fault Name]
[Fault Content] Force Annotation Template Fail
Job cancellation due to paper jam [Error Type]
[Detection Conditions] Job
When paper jam occurs as printing is in progress for a Print Service Job (when Jam Recovery is set [Fault Content]
to ’OFF’). Force Annotation Template Fault
[Corrective Actions] [Detection Conditions]
Resolve the paper jam and print again. The specified Force Annotation template cannot be found in the device.
[Corrective Actions]
024-703 Booklet Sheets Count Over While Printing Fail Delete document.Store again from driver.
[Fault Name]
Booklet Sheets Count Over While Printing Fail If the problem still persists, perform the following:
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 024-706 Denshi-Pen Print Condition Error
Booklet number of sheets exceeded Fail has occurred during printing. [Fault Name]
[Detection Conditions] Denshi-Pen Print Condition Error
After printing has started, it was detected that it had exceeded the maximum number of sheets for [Error Type]
Booklet. Job
[Corrective Actions] [Fault Content]
Change the paper with one of lighter weight so as not to exceed the maximum output limit. Prohibition Error During Denshi-Pen Output
If the problem persists, perform the procedures in ’OF-09 Common Job Fail’. [Detection Conditions]
Tried to print document specified with Denshi-Pen when forced analog watermark or force hybrid
024-704 Denshi-Pen Error When Printing Fails watermark is set..
[Fault Name] [Corrective Actions]
Denshi-Pen Error When Printing Fails Set device to temporarily cancel forced printing.
[Error Type]
If the problem still persists, perform the following:
Job
OF-09 Common Job Fail
[Fault Content]
Denshi-Pen Error During Printing
[Detection Conditions] 024-742 Print Booklet sheets counts over
Error has occurred when document is output from Denshi-Pen. [Error Type]
(Tried to print with SID, which has exceeded SID no. of reservations.) Job Fail
[Fault Content]
A printer job whose paper quantity exceeds Booklet Paper Quantity is canceled. 024-748 Bates Numbering Digit Over
[Detection Conditions] [Error Type]
The number of sheets per set exceeds a specific allowable number for Booklet. job
* This fault is detected at the start of print. [Fault Content]
– If the number of sheets is larger by one, automatically only saddle stitching is deselected and The number of Bates Numbering digits is exceeded.
the sheets become folded in half for output.
– If folding is only selected, an allowable number of sheets per set are automatically folded for
[Detection Conditions]
output. In the process of printing Bates Numbering, a maximum number of 9 or the user-specified number
of digits is exceeded.
[Corrective Actions]
Choose creation of every Booklet using a maximum number of sheets, or deselect Booklet.
[Corrective Actions]
Reduce the number of documents to less than the user-specified number or reduce the number of
*When every Booklet is created using a maximum number of sheets, a specific signature is laid out
on top of each booklet consisting of the max number of sheets. numbering digits in order to copy them again.
If the problem still persists, go to the following procedure to resolve it. If the problem persists, perform the following.
OF-09 Common Job Fail OF-09 Common Job Fail
024-746 Print Request Failure-Paper 024-775 Print Booklet sheets counts over(Not field attachment)
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
A printer job whose paper quantity exceeds Booklet Paper Quantity is canceled. (This occurs with a
There are parameters that are incompatible with the specified paper type.
job without simplex/duplex setting.)
[Detection Conditions]
[Detection Conditions]
The paper type specified by the job is incompatible with options such as Paper Tray, Output Tray,
This fault is detected at the start of print.
Automatic 2 Sided Print/Staple (E.g. Auto 2-Sided Print is specified for Transparencies).
The number of sheets per set for printer print exceeds a specific allowable number for Booklet.
[Corrective Actions]
– If the number of sheets is larger by one, automatically only saddle stitching is deselected and
Do not specify parameters that are incompatible with the specified paper type.
the sheets become folded in three for output.
– If folding is only selected, an allowable number of sheets per set are automatically folded for
024-747 Print Instruction Fail output.
[Error Type] Because the Print Service operation of setting simplex/duplex is done by Driver, only the operation
without simplex/duplex setting is done by the machine.
Job Fail
As a detection of this Fail causes a job to be canceled, a message is only displayed indicating the
[Fault Content] job is canceled.
Operation cannot be continued due to combination of unprintable parameters (stored file size, paper [Corrective Actions]
size, paper tray, duplex command, output tray)
Choose creation of every Booklet using a maximum number of sheets, or deselect Booklet.
[Detection Conditions] *When every Booklet is created using a maximum number of sheets, a specific signature is laid out
The specified combination of parameters (stored file size, paper size, paper tray, duplex command, on top of each booklet consisting of the max number of sheets.
output tray) cannot be executed or continued.
If the problem still persists, go to the following procedure to resolve it.
When a job cannot continue due to component failure when [Start] button is pressed after a tempo-
OF-09 Common Job Fail
rary interruption due to a component failure during a print operation, this error is also displayed.
[Corrective Actions]
Change the print parameter and print again.
024-900 Upper Tray Out Of Place
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[Error Type] OF-06 IOT System Faill
operation
[Fault Content] 024-912 Tray3 size mismatch
Upper Tray is out of place. [Error Type]
[Detection Conditions] Operation Error
A tray above the paper tray selected was ’out of place’ so it was decided that paper feed was impos- [Fault Content]
sible.
Size Mismatch Tray 3: Measured Length Mismatch
This fault occurs depending on the configuration of the paper transport in the engine.(This occurs
only with Front C Path Engine.)
[Detection Conditions]
When the paper slow scan direction length is measured on the paper path, the length is different
[Corrective Actions] from the slow scan length for the size detected by the tray.
If the status of the tray being out of place is not cleared, do the same procedure as the CE recovery
action for xxTray Out Of Place.
[Corrective Actions]
Load the correct paper in the tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
024-910 Tray1 size mismatch If the problem persists, refer to the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Operation Error OF-06 IOT System Faill
[Fault Content]
Size Mismatch Tray 1: Measured Length Mismatch 024-913 Tray4 size mismatch
[Detection Conditions] [Error Type]
When the paper slow scan direction length is measured on the paper path, the length is different
Operation Error
from the slow scan length for the size detected by the tray.
[Fault Content]
[Corrective Actions]
Size Mismatch Tray 4: Measured Length Mismatch
Load the correct paper in the tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Detection Conditions]
If the problem persists, refer to the following procedure to repair it. When the paper slow scan direction length is measured on the paper path, the length is different
from the slow scan length for the size detected by the tray.
OF-09 Common Job Fail
OF-06 IOT System Faill
[Corrective Actions]
Load the correct paper in the tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
024-911 Tray2 size mismatch If the problem persists, refer to the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Operation Error OF-06 IOT System Faill
[Fault Content]
Size Mismatch Tray 2: Measured Length Mismatch 024-914 Tray6 size mismatch
[Detection Conditions] [Error Type]
When the paper slow scan direction length is measured on the paper path, the length is different
Operation Error
from the slow scan length for the size detected by the tray.
[Fault Content]
[Corrective Actions]
Size Mismatch Tray 6: Measured Length Mismatch
Load the correct paper in the tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Detection Conditions]
If the problem persists, refer to the following procedure to repair it. When the paper slow scan direction length is measured on the paper path, the length is different
from the slow scan length for the size detected by the tray.
OF-09 Common Job Fail
[Corrective Actions]
Load the correct paper in the tray. 024-917 Stacker Tray Staple Set Over Count
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Error Type]
If the problem persists, refer to the following procedure to repair it.
Operation Error
OF-09 Common Job Fail
[Fault Content]
OF-06 IOT System Faill
Finisher Stacker Tray Set Set Over Count
[Detection Conditions]
024-915 Tray7 size mismatch The Staple Set Count exceeded 50 sets on the Stacker Tray during the Staple Set Eject operation.
[Error Type] [Corrective Actions]
Operation Error Replace the Staple No Paper Sensor.
[Fault Content]
Size Mismatch Tray 7: Measured Length Mismatch
024-919 FaceUP Tray Close
[Detection Conditions]
[Error Type]
When the paper slow scan direction length is measured on the paper path, the length is different
Operation Error
from the slow scan length for the size detected by the tray.
[Corrective Actions] [Fault Content]
Load the correct paper in the tray. Face Up Tray Close
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Detection Conditions]
If the problem persists, refer to the following procedure to repair it. When output was sent to the Face Up Tray, the Face Up Tray was detected as closed. (This is not
OF-09 Common Job Fail treated as an error in Jigen)
OF-06 IOT System Faill [Corrective Actions]
If the problem persists after opening the Face Up Tray Cover, replace the Face Up Tray Sensor or
Face Up Cover.
024-916 Mix Full Stack
[Error Type]
024-920 Face Down Tray1 Paper FULL
Operation
[Error Type]
[Fault Content]
Operation Error
Stacker Mix Full Stack (*Includes Z-fold number of page exceeded)
[Fault Content]
[Detection Conditions]
Face Down Tray1 Paper FULL
One of the following conditions was met during Mix Full position detection
• When paper size of the next job (either in feed direction or width direction) is larger than the
[Detection Conditions]
uppermost paper size loaded for the previous job The paper output to the Face Down Tray 1 is full.
• When changed to staple mode when the uppermost paper size loaded for the previous job is [Corrective Actions]
less than 279.4mm Clear the paper.
• When uppermost paper size loaded for the previous job is ’unknown’ If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Corrective Actions] If the problem persists, refer to the following procedure to repair it.
Remove paper from the Stacker. OF-09 Common Job Fail
If the problem persists, check the sensor using the Generic Sensor Failure FIP. OF-06 IOT System Faill
If the problem persists, refer to the following procedures in sequence to repair it.
OF-09 Common Job Fail 024-922 Face Down Tray2 Paper FULL
OF-06 IOT System Fail
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[Error Type] OF-09 Common Job Fail
Operation Error OF-06 IOT System Faill
[Fault Content]
Face Down Tray2 Paper FULL 024-925 Operation C Toner Empty
[Detection Conditions] [Error Type]
The paper output to the Face Down Tray 2 is full. Operation Error
[Corrective Actions] [Fault Content]
Clear the paper. Operation C Toner Empty
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Detection Conditions]
If the problem persists, refer to the following procedure to repair it. Printing cannot be continued was detected during color printing because C toner has run out. Or,
OF-09 Common Job Fail color printing was specified when printing cannot be continued because C toner has run out.
OF-06 IOT System Faill [Corrective Actions]
Replace the appropriate Toner Cartridge.
024-923 Operation Y Toner Empty If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Error Type] If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
Operation Error
OF-06 IOT System Faill
[Fault Content]
Operation Y Toner Empty
[Detection Conditions] 024-926 Punch DustBox Miss Set
Printing cannot be continued was detected during color printing because Y toner has run out. Or, [Error Type]
color printing was specified when printing cannot be continued because Y toner has run out. Operation Error
[Corrective Actions] [Fault Content]
Replace the appropriate Toner Cartridge. Finisher Punch Dust Box Miss Set
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Detection Conditions]
If the problem persists, refer to the following procedure to repair it. The system detected that the Punch Dust Box was not installed.
OF-09 Common Job Fail [Corrective Actions]
OF-06 IOT System Faill Install the Punch Dust Box.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
024-924 Operation M Toner Empty If the problem persists, refer to the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Operation Error
[Fault Content] 024-927 OCT Full Stack
Operation M Toner Empty [Error Type]
[Detection Conditions] Operation Error
Printing cannot be continued was detected during color printing because M toner has run out. Or, [Fault Content]
color printing was specified when printing cannot be continued because M toner has run out.
OCT Full Stack
[Corrective Actions] [Detection Conditions]
Replace the appropriate Toner Cartridge.
The OCT Full Stack Sensor ON was detected for 5sec consecutively.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Corrective Actions]
If the problem persists, refer to the following procedure to repair it.
Remove paper from the OCT.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. 024-931 Staple Dust Full
OF-09 Common Job Fail
[Error Type]
Operation
024-928 Scratch Sheet Compile (A-Fin) [Fault Content]
[Error Type] Staple Full was detected.
Operation Fail [Detection Conditions]
[Fault Content] 1. After Staple Dust near Full, Staple Count is performed and the effective count is detected to have
Scratch Sheet Compile (A-Fin) reached 5K.
[Detection Conditions] 2. Detected when the New Full Sensor did not turn ON even after the effective count has reached 20K
after the Staple Dust Box removal is detected.
When abnormal paper (Scratch Sheet), which is notified from the IOT via the Sheet Integrity com-
mand, was output to the Compiler NOTE: The effective count is the count of Staple frequency for paper with sheet number less than 70.
[Corrective Actions]
[Corrective Actions]
OF-09 Common Job Fail
Replace the Staple Dust Box. Check the output of Staple Dust Near Full Sensor. If not detected,
check using NVM763-435~441.
024-929 Center Tray Full Stack
[Error Type] 024-932 Staple Box Set Fail
Operation [Error Type]
[Fault Content] Operation
Center Tray Full Stack [Fault Content]
[Detection Conditions] It was detected that the Staple Box is not installed properly.
Full stack sensor keeps ON between sheets over the setting times [Detection Conditions]
[Corrective Actions] The Staple Box Set Sensor detected that Box does not exist.
Remove the paper from the Center Tray. [Corrective Actions]
Check installation of the Staple Dust Box.
024-930 Stacker Tray Full (LargeSize Full) Check the Staple Box Set Sensor ON output. If it is OK, replace the Sensor, harness.
[Error Type]
Operation Error 024-933 Operation Y Drum End of Life
[Fault Content] [Error Type]
Finisher Stacker Tray Full Stack Operation
(LargeSize Full) [Fault Content]
[Detection Conditions] Operation Y Drum End of Life
The Stack Encoder SNR has counted the specified number of sheets up to the Full Stack (Large [Detection Conditions]
Size).
During color printing, it was detected that printing cannot be continued because of Y Drum Life End.
[Corrective Actions] Or, color printing was specified when printing cannot be continued because of Y Drum Life End.
Remove paper from the Stacker. [Corrective Actions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Replace the Y Drum Cartridge.
If the problem persists, refer to the following procedure to repair it. If the problem persists, perform the following procedure:
OF-09 Common Job Fail OF-09 Common Job Fail
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
024-xxx FIP 2-334 Ver.1.3
OF-06 IOT System Fail Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sen-
sor) after feeding started.
024-934 Paper kind mismatch [Corrective Actions]
Use Xerox transparencies without borders.
[Error Type]
If the problem persists, perform the following procedure to repair it.
Operation Error
OF-09 Common Job Fail
[Fault Content]
Paper Type Mismatch
024-937 Tray 3 paper mismatch
[Detection Conditions]
This error occurs when the paper fed is different from that specified in the Controller (Plain paper
[Error Type]
and Heavyweight cannot be recognized). Operation Error
[Corrective Actions] [Fault Content]
Load the specified transparencies. Tray 3 Paper Type Mismatch
If the problem persists after user actions, refer to the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail 1. Transparencies are loaded when a non-transparencies job is performed.
2. Other paper is loaded when a Transparencies job is is performed
024-935 Tray 1 paper mismatch 3. Transparencies with borders was detected.
Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sen-
[Error Type] sor) after feeding started.
Operation Error
[Corrective Actions]
[Fault Content] Use Xerox transparencies without borders.
Tray 1 Paper Type Mismatch
If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
1. Transparencies are loaded when a non-transparencies job is performed.
2. Other paper is loaded when a Transparencies job is is performed
024-938 OHP kind mismatch at Tray4 (Not white frame OHP)
3. Transparencies with borders was detected.
Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sen-
[Error Type]
sor) after feeding started. Operation Error
[Corrective Actions] [Fault Content]
Use Xerox transparencies without borders. BUTTON: Paper Type Mismatch
If the problem persists, perform the following procedure to repair it. Transparencies With Borders Detected Tray 4
OF-09 Common Job Fail [Detection Conditions]
1. Transparencies are loaded when a non-transparencies job is performed.
024-936 Tray 2 paper mismatch 2. Other paper is loaded when a Transparencies job is is performed
3. Transparencies with borders was detected.
[Error Type]
Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sen-
Operation Error
sor) after feeding started.
[Fault Content] [Corrective Actions]
Tray 2 Paper Type Mismatch
Use Xerox transparencies.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
1. Transparencies are loaded when a non-transparencies job is performed. OF-09 Common Job Fail
2. Other paper is loaded when a Transparencies job is is performed
3. Transparencies with borders was detected.
024-939 OHP kind mismatch (Not white frame OHP)
[Error Type] 1. Press the Eject button for Tri-Fold paper to remove paper.
Operation Error 2. This failure is cleared and 024-988 occurs when the Tri-Fold paper output tray is pulled out.
[Fault Content] 3. Remove paper and install the Tri-Fold paper output tray to clear 024-988 and automatically
continue the job.
Paper Type Mismatch
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
The system is shut down (stop) if Transparencies with borders are detected regardless of the paper
type setting in the Controller. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
[Detection Conditions]
Transparencies are loaded when a non-transparencies job is performed.
Other paper is loaded when a Transparencies job is is performed 024-942 Booklet sheets counts over
Transparencies with borders was detected. [Error Type]
Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sen- Operation Error
sor) after feeding started. [Fault Content]
[Corrective Actions] Booklet sheets exceeded
Use Xerox transparencies without borders. [Detection Conditions]
If the problem persists, refer to the following procedure to repair it.
The no. of loaded sheets exceeded the maximum sheets for Booklet.
OF-09 Common Job Fail
• Detected when printing starts
• When only one sheet is loaded, the system automatically cancel Binding setting only and out-
024-940 Folder Tray Out Of Place put Bi-Fold paper.
[Error Type] • When only folding is specified, the system automatically fold paper by the number of available
folding.
Operation Error
[Corrective Actions]
[Fault Content]
Select ’Enable Booklet per upper limit of Booklet sheets’ or ’Disable Booklet’.
Folder Tray Out Of Place
• If Booklet is performed in the unit of the upper limit of sheets, Signature imaging is also per-
[Detection Conditions] formed for that unit.
Folder Tray Out Of Place If the problem persists, refer to the following procedure to repair it.
[Corrective Actions] OF-09 Common Job Fail
Set the Folder Tray again.
If the problem persists, refer to the following procedure to repair it. 024-943 Booklet Low Staple
OF-09 Common Job Fail
[Error Type]
Operation Error
024-941 Folder Tray Full Stack [Fault Content]
[Error Type] Booklet Low Staple
Operation Error [Detection Conditions]
[Fault Content] Staple needles for both Front and Rear are running low. Or, the Staple Cartridge was detected to be
Folder Tray Full Stack removed.
• Full detection/release by Full Sensor. (No Paper Sensor is not installed.) Copying is performed until the set is finished and the instruction to replace the Staple Cartridge is
[Detection Conditions] displayed.
Full Sensor of Folder Tray [Corrective Actions]
[Corrective Actions] Replace the Staple Cartridge.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Perform the following:
If the problem persists, refer to the following procedure to repair it.
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
024-xxx FIP 2-336 Ver.1.3
OF-09 Common Job Fail
024-948 Tray 3 Out Of Place
024-945 Booklet Full Stack [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] Tray 3 Out Of Place
Booklet Tray Full Stack [Detection Conditions]
[Detection Conditions] The system detected that Tray 3 was not installed.
The number of output copies to the Booklet Tray has reached the system data threshold. [Corrective Actions]
[Corrective Actions] Set the tray.
Remove the paper. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
024-949 Tray 4 Out Of Place
024-946 Tray 1 Out Of Place [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] Tray 4 Out Of Place
Tray 1 Out Of Place [Detection Conditions]
[Detection Conditions] The system detected that Tray 4 was not installed.
The system detected that Tray 1 was not installed. [Corrective Actions]
[Corrective Actions] Set the tray.
Set the tray. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail 024-950 Tray 1 Empty
[Error Type]
024-947 Tray 2 Out Of Place Operation Error
[Error Type] [Fault Content]
Operation Error Tray 1 Empty
[Fault Content] [Detection Conditions]
Tray 2 Out Of Place No paper in Tray 1 is detected.
[Detection Conditions] [Corrective Actions]
The system detected that Tray 2 was not installed. Add paper into the appropriate tray.
[Corrective Actions] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Set the tray. If the problem persists, refer to the following procedure to repair it.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. OF-09 Common Job Fail
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
024-951 Tray 2 Empty 024-954 Tray SMH Empty
[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Tray 2 Empty Tray SMH Empty
[Detection Conditions] [Detection Conditions]
No paper in Tray 2 is detected. No paper in the Bypass Tray is detected.
[Corrective Actions] [Corrective Actions]
Add paper into the appropriate tray. Add paper into the appropriate tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
024-952 Tray 3 Empty 024-955 Tray 6 Empty
[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Tray 3 Empty Tray 6 Empty
[Detection Conditions] [Detection Conditions]
No paper in Tray 3 is detected. No paper in Tray 6 is detected.
[Corrective Actions] [Corrective Actions]
Add paper into the appropriate tray. Add paper into the appropriate tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
024-953 Tray 4 Empty 024-956 Tray 7 Empty
[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Tray 4 Empty Tray 7 Empty
[Detection Conditions] [Detection Conditions]
No paper in Tray 4 is detected. No paper in Tray 7 is detected.
[Corrective Actions] [Corrective Actions]
Add paper into the appropriate tray. Add paper into the appropriate tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
Ver.1.3 09/2012 024-xxx FIP
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Troubleshooting 09/2012 AP/DC-IV C5570G
024-xxx FIP 2-338 Ver.1.3
024-957 Interposer Empty 024-960 Tray2 size mismatch
[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Interposer Empty (H4-2) Size Mismatch
[Detection Conditions] Tray 2 Size Mismatch
No paper in the Interposer Tray is detected. [Detection Conditions]
[Corrective Actions] The paper size in Tray 2 and the paper size specified for printing are different.
Add paper into the appropriate tray. [Corrective Actions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Add paper into the appropriate tray.
If the problem persists, refer to the following procedure to repair it. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
024-958 SMH size mismatch
[Error Type] 024-961 Tray3 size mismatch
Operation Error [Error Type]
[Fault Content] Operation Error
Size Mismatch 1 [Fault Content]
SMH Size Mismatch (H4-3) Size Mismatch
[Detection Conditions] Tray 3 Size Mismatch
The paper size in the SMH tray and the paper size specified for printing are different. [Detection Conditions]
[Corrective Actions] The paper size in Tray 3 and the paper size specified for printing are different.
Add paper into the appropriate tray. [Corrective Actions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Add paper into the appropriate tray.
If the problem persists, refer to the following procedure to repair it. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it.
024-959 Tray1 size mismatch OF-09 Common Job Fail
[Error Type]
Operation Error 024-962 Tray4 size mismatch
[Fault Content] [Error Type]
(H4-1) Size Mismatch Operation Error
Tray 1 Size Mismatch [Fault Content]
[Detection Conditions] (H4-4) Size Mismatch
The paper size in Tray 1 and the paper size specified for printing are different. Tray 4 Size Mismatch
[Corrective Actions] [Detection Conditions]
Add paper into the appropriate tray. The paper size in Tray 4 and the paper size specified for printing are different.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Corrective Actions]
If the problem persists, refer to the following procedure to repair it. Add paper into the appropriate tray.
OF-09 Common Job Fail If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
024-963 Finisher Punch DustBox FULL
[Error Type] 024-967 Different width Mix Paper detect (Stapler job)
operation [Error Type]
[Fault Content] Operation Error
Finisher Punch DustBox FULL [Fault Content]
[Detection Conditions] Mixed Width was detected with the settings only available for stapling the same widths.
The number of chads has become equal to or over the number that makes the Punch Dust Box full. [Detection Conditions]
[Corrective Actions] Mixed Width was detected with the settings only available for stapling the same widths.
Remove the chads. [Corrective Actions]
If the problem persists, perform the following: Cancel User Staple.
OF-09 Common Job Fail If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
024-965 ATS/APS No Paper (IOTsc detect) OF-09 Common Job Fail
[Error Type]
Operation Error 024-968 Stapler/Punch Batting
[Fault Content] [Error Type]
ATS/APS No Paper Operation Error
APS/ATS NG (No Paper) [Fault Content]
[Detection Conditions] Batting of Staple and Punch (Occurs in FCW-UI only)
The paper specified for printing is not loaded in the tray. [Detection Conditions]
[Corrective Actions] The Staple and Punch positions were batting.
Add paper into the appropriate tray. [Corrective Actions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Cancel Staple, Punch, or both.
If the problem persists, refer to the following procedure to repair it. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
024-966 ATS/APS No Destination Error
[Error Type] 024-969 Different width Mix Punch
Operation Error [Error Type]
[Fault Content] Operation Error
ATS/APS No Destination Error [Fault Content]
ATS/APS NG (Other than No Paper) Mixed Size Punch
[Detection Conditions] [Detection Conditions]
The paper specified for printing cannot be detected. Paper with different widths was detected during printing in the Punch mode.
[Corrective Actions] [Corrective Actions]
Change the settings. Or, replace the tray. Copy: Cancel Punch mode (user intervention)
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Printer: Cancel Punch mode (auto cancelation)
Ver.1.3 09/2012 024-xxx FIP
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Troubleshooting 09/2012 AP/DC-IV C5570G
024-xxx FIP 2-340 Ver.1.3
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
024-973 Tray7 size mismatch
024-970 Tray 6 Out Of Place [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] Size Mismatch (Tray 7 Size Mismatch)
Tray 6 Out Of Place [Detection Conditions]
[Detection Conditions] The paper size in Tray 7 and the paper size specified for printing are different.
The system detected that Tray 6 was not installed. [Corrective Actions]
[Corrective Actions] Add paper into the appropriate tray.
Set the tray. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
024-974 Interposer Tray Size Mismatch
024-971 Tray 7 Out Of Place [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] Interposer Tray Size Mismatch
Tray 7 Out Of Place [Detection Conditions]
[Detection Conditions] The paper size specified for feeding from the Interposer and the tray size are different.
The system detected that Tray 7 was not installed. [Corrective Actions]
[Corrective Actions] Add paper into the appropriate tray.
Set the tray. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
024-975 Copy Booklet sheets counts over
024-972 Tray6 size mismatch [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] No. of Booklet sheets exceeded. (Occurs at the process with no images)
Comm: Size Mismatch (Tray 6 Size Mismatch) [Detection Conditions]
[Detection Conditions] Detected when printing starts
The paper size in Tray 6 and the paper size specified for printing are different. No images for Signature, or the no. of loaded sheets for Printer printing exceeded the maximum
[Corrective Actions] sheets for Booklet.
• When only one sheet is loaded, the system automatically cancel Binding setting only and out-
Add paper into the appropriate tray.
put Tri-Fold paper.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
• When only folding is specified, the system automatically fold paper by the number of available [Error Type]
folding. Operation Error
Since the Driver performs the image processing for Print Service, the machine performs operations
without images.
[Fault Content]
Since the job is canceled when this failure is detected, only the message indicating that the job has Booklet Stapler NG
been canceled is displayed. [Detection Conditions]
[Corrective Actions] Ready signal remains Not Ready when the specified time has passed since Booklet Staple opera-
Copy: Cancel Booklet (user intervention) tion has begun.
Printer: Cancel Booklet mode (auto cancelation) [Corrective Actions]
If the problem persists, refer to the following procedure to repair it. Check for Staple needles and reload them correctly.
OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
024-976 Finisher Staple Status NG
[Error Type] 024-979 Stapler Near Empty
Operation Error [Error Type]
[Fault Content] Operation Error
Finisher Staple Status NG [Fault Content]
[Detection Conditions] Staple Needle Near Empty, or Staple Needle Feed Failure
After the Staple Mot started forward rotation, the Staple Home SNR did not turn ON within 450ms, (Treat as Empty)
and after the Staple Mot started reverse rotation, the Stapler Head Home SNR turned ON within [Detection Conditions]
200ms. Staple Needle Near Empty or Staple Needle Feed Failure was detected.
[Corrective Actions] [Corrective Actions]
Check for Staple needles and reload them correctly. Check for Staple needles and reload them correctly.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
024-977 Stapler Feed Ready Fail 024-980 Finisher Stacker Tray Full
[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Stapler Feed Ready Fail Finisher Stacker Tray Full Stack
[Detection Conditions] [Detection Conditions]
1. Staple Ready SNR=OFF when Staple starts, 2. 13 times or less of stapling operation* ## APC4300G##
[Corrective Actions] [When the B-Fin is installed] & [When the C-Fin/D-Fin is installed w/ Booklet]
Check for Staple needles and reload them correctly. This occurs with ’Any Output Sizes’.
If the problem persists, refer to the following procedure to repair it. [When the C-Fin is installed w/ Booklet]
OF-09 Common Job Fail The Stack Encoder SNR has counted up to the number of sheet that is defined as Full Stack
(Large Size).
The Stack Encoder SNR has counted up to the number of sheet that is defined as Full Stack
024-978 Booklet Stapler NG (Small Size).
## Other than APC4300G# ##
Ver.1.3 09/2012 024-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
024-xxx FIP 2-342 Ver.1.3
(C-Fin/D-Fin) When any of the followings is met: Stacker Height SNR1 OFF was not detected three times sequentially within 500ms after it had
• Small size paper full was detected during the Stacker Tray height alignment operation (down- started to descend.
ward movement) [Corrective Actions]
• Half was detected at the Stacker Tray height alignment operation (downward movement) dur- Remove paper from the Stacker.
ing paper eject corresponding to Half Limit Remove obstacles from the Stacker.
• Large Size Paper was ejected while the system already detected Large Size Paper Full (Half). 1. The Stacker obstacles is detected.
(A-Fin/B-Fin) When any of the followings is met: 2. The system stops after the last sheet of the set is output in the Staple mode. The system stops
• At power ON, the Stacker Height Snr detected the height and the Full Position. after the scheduled paper is output in the Staple OFF mode.
• During small size paper output, Full Position was detected during the Stacker Tray height After that, the system prohibits use of the Stacker.
alignment operation (downward movement).
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
• During large size paper output, Half Position (Full Position for large size paper) was detected
If the problem persists, refer to the following procedure to repair it.
during the Stacker Tray height alignment operation (downward movement).
OF-09 Common Job Fail
• Paper for Half Limit (large size paper) was ejected while the system has already detected the
Half Position (Full Position for large size paper).
[Corrective Actions] 024-983 Booklet Tray Full
Remove paper from the Stacker. [Error Type]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Operation Error
If the problem persists, refer to the following procedure to repair it. [Fault Content]
OF-09 Common Job Fail Booklet Tray Full was detected.
[Detection Conditions]
024-981 Finisher TopTray Full Booklet Tray Full was detected.
[Error Type] [Corrective Actions]
Operation Error Remove paper from the Booklet Tray.
[Fault Content] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Finisher Top Tray Paper Full If the problem persists, refer to the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
Finisher Top Tray Paper Full was detected.
[Corrective Actions] 024-984 Booklet Low Staple F
Remove paper from the Finisher Top Tray. [Error Type]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Operation Error
If the problem persists, refer to the following procedure to repair it. [Fault Content]
OF-09 Common Job Fail Booklet Low Staple F
[Detection Conditions]
024-982 Stacker Lower Safety warning 1. Booklet Stapler Low Staple F signal ON was detected just before Stapling operation.
[Error Type] 2. Booklet Stapler Low Staple F signal was detected at Power ON, at initialization, or when the inter-
Operation Error lock was closed.
[Fault Content] [Corrective Actions]
Replace the staple cartridge for Booklet.
Finisher Stacker Tray Lower Safety
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Detection Conditions]
If the problem persists, refer to the following procedure to repair it.
Stacker Tray Lower Safety SW ON was detected.
OF-09 Common Job Fail
Height adjustment did not end within 250msec during Stacker Tray height adjustment for paper out-
put.
024-985 SMH Stop check [Error Type]
[Error Type] Operation Error
Notice Error [Fault Content]
[Fault Content] Booklet Low Staple R
SMH Pause Check [Detection Conditions]
[Detection Conditions] 1. Booklet Stapler Low Staple R signal ON was detected just before Stapling operation.
2. Booklet Stapler Low Staple R signal was detected at Power ON, at initialization, or when the inter-
The SMH Tray stopped running due to an obstruction.
lock was closed.
[Corrective Actions]
[Corrective Actions]
Check the paper size/paper orientation/paper type settings and press the Eject/Set key.
Check for Staple needles and reload them correctly.
If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
024-987 Envelop Folder Tray Full 024-990 Punch Dust Full
[Error Type]
[Error Type]
Operation Error
Operation Error
[Fault Content]
[Fault Content]
Envelope Folder Tray Full
Punch Dust Full
[Detection Conditions]
[Detection Conditions]
The specified number of sheets was output after Envelope Tray Near Full had been detected.
Punch Dust Box Full is detected
[Corrective Actions]
[Corrective Actions]
Remove paper from the Envelope Folder Tray.
Clear the Punch Dust scrap.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
024-988 Envelop Folder Tray Set Fail
[Error Type]
Operation Error
[Fault Content]
Envelop Folder Tray Set Fail
[Detection Conditions]
Monitor the Envelop Tray Set SNR in the interval of 100msec and detect OFF 10 times sequentially.
[Corrective Actions]
Set the Envelop Folder Tray properly.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
024-989 Booklet Low Staple R
Ver.1.3 09/2012 024-xxx FIP
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024-xxx FIP 2-344 Ver.1.3
025-596 Diag HDD Mentenance Fail
[Error Type]
Job Fail
[Fault Content]
An NG occurred when HDD Fail Forecast of Diagnostics was executed.
[Detection Conditions]
An NG occurred when HDD Fail Forecast of Diagnostics was executed.
[Corrective Actions]
Perform the following:
1. Pull out and insert the HDD Harness.
2. Replace the HDD.
025-597 Diag HDD Initialize Fail
[Error Type]
Job Fail
[Fault Content]
An error occurred when HDD initialization of Diagnostics was executed.
[Detection Conditions]
An error occurred when HDD initialization of Diagnostics was executed.
[Corrective Actions]
Perform the following:
1. Pull out and insert the HDD Harness.
2. Replace the HDD.
Ver.1.3 09/2012 025-xxx FIP
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025-xxx FIP 2-346 Ver.1.3
026-400 Exceed the number of connection of USB Host Fail [Detection Conditions]
[Error Type] The software in the machine was subjected to a large amount of simultaneous address queries from
multiple machine panel and Web UI input devices. The processing capacity of the JRM directory
Info
service has been exceeded.
[Fault Content] [Corrective Actions]
Failure because the USB Host Port maximum connection has been exceeded
When performing simultanous queries on the Address Book in the machine from multiple machine
[Detection Conditions] panel and Web UI input devices, lower the query interval.
The number of machines that are connected to the USB Host Port of this machine has exceeded If the problem persists, perform the following procedure:
the maximum permissible number of connections. 1. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
[Corrective Actions] 2. If the problem still persists, obtain the ’info9 or xxx.tgz’ log immediately after the error occurred,
Disconnect some of the machines that are connected to this USB Host Port and ensure that the without turning the power OFF then ON.
number of connected machines are below the maximum permissible number of connections. Contact the Support Department and do not replace the ESS-PWB.
If the USB Host connected machine is still not operating correctly after the above error has been
resolved, turn the power OFF then ON.
026-702 Adress Book directory service overflow
[Error Type]
026-700 LDAP protocol MAX error Job
[Error Type] [Fault Content]
Job
Address Book Directory Service Overflow
[Fault Content] [Detection Conditions]
An undefined LDAP protocol was detected during address book operation. The JRM Directory Service, which is an internal software of the machine, has simultaneously
[Detection Conditions] received two or more requests for the same operation.
It was detected that the error response returned from the server does not exist in the LDAP protocol [Corrective Actions]
definitions. 1. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
[Corrective Actions] 2. If the problem still persists, obtain the ’info9 or xxx.tgz’ log immediately after the error occurred,
The server uses an undefined LDAP protocol that is not supported by the machine. without turning the power OFF then ON.
Perform the following in sequence. Contact the Support Department and do not replace the ESS-PWB.
1. Get the procedures for reproducing an error according to the operation that was performed
when the error occurred. 026-703 Abort with Logout
2. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest. [Error Type]
3. If the problem still persists, obtain the ’info9 or xxx.tgz’ log immediately after the error occurred, job
without turning the power OFF then ON.
This is caused by mistakes in server settings or client operation. Contact the Support Department
[Fault Content]
and do not replace the ESS-PWB. At installation of additional document, authentication is already cancelled.
[Detection Conditions]
026-701 Adress Book request overflow When in Fax or Scan services, authentication is cancelled at additional document loading, the job
will be aborted.
[Error Type] ’At additional document loading’ mentioned here means:
Job
1. When a request to add documents is made (at the end of scanning: Platen: every sheet;
[Fault Content] DADF: every time a document or documents are installed)
Address Book Query Overflow 2. When the job is continued with the next document existing.
[Corrective Actions]
Make it impossible for authentication to be cancelled at additional document loading.
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026-704 DocuWorks Error [Fault Content]
[Error Type] XDW Unlock Failed
job [Detection Conditions]
[Fault Content] In the processing of a security-protected DocuWorks file, either of the password set on the UI panel
and the XPJL-specified password (set in ContentsBridge Utility) does not match.
XDW Error
[Corrective Actions]
[Detection Conditions]
1. As the default password set on the device or the password entered for printing through Contents-
In process of operating DocuWorks Decomposer, there has occurred: a syntax error, use of an
BridgeUtility is incorrect, enter the correct password.
undefined command, a parameter error, damage to DocuWorks File, or an internal error of Docu-
Works Decomposer. 2. Enter ’Full Access Password,’ etc. from DocuWorks Viewer and disable ’printing prohibited’ and
then print it using Printer Driver (ART-EX, PCL, etc.).
[Corrective Actions]
Print from DocuWorks Viewer by use of Printer Driver (ART-EX, PCL, etc.).
026-708 URL data size over
[Error Type]
026-705 DocuWorks Short of Memory
job
[Error Type]
[Fault Content]
job
ScanToURL accumulated data size over
[Fault Content]
[Detection Conditions]
XDW Short of Memory
The size of a ScanToURL job has exceeded the upper limit of the size of scanned data per job that
[Detection Conditions] can be accumulated.
In process of operating DocuWorks Decomposer, lack of memory has been detected. [Corrective Actions]
[Corrective Actions] 1. Reduce the resolution level (scanned-image quality), which is a scan parameter, and rerun the job.
Change print mode from ’High Resolution’ to ’Standard’ or from ’Standard’ to ’High Speed’. If the 2. Reduce the zoom ratio of the image, which is a scan parameter, and rerun the job. (A3->A4, etc.)
problem still occurs, add another memory. If the problem persists though the memory has added up
3. If ’Max File Accumulated Data Size’ is set to a small value, change it to a larger one.
to the maximum, print from DocuWorks Viewer by use of Printer Driver (ART-EX, PCL, etc.).
If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem
and contact the support division for directions.
026-706 DocuWorks Print Prohibited
2.5.1 LOG
[Error Type]
job
026-709 URL hdd full
[Fault Content]
[Error Type]
XDW Print Prohibited
job
[Detection Conditions]
[Fault Content]
DocuWorks Decomposer has processed a DocuWorks document printing of which is prohibited.
The HDD is full of ScanToURL accumulated data.
[Corrective Actions]
[Detection Conditions]
As this is a document printing of which is prohibited, enter ’Full Access Password,’ etc. from Docu-
The HDD partition for accumulated ScanToURL data has become full, causing the job to fail.
Works Viewer and disable ’printing prohibited’ and then print it using Printer Driver (ART-EX, PCL,
etc.). [Corrective Actions]
Wait for some time (approx. one day) until an automatic deletion of documents makes some space
available, and then rerun the job.
026-707 DocuWorks Unlock Failed
If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the prob-
[Error Type] lem and contact the support division for directions.
job 2.5.1 LOG
026-710 S/MIME unsupported cipher decrypt fail [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] An error has occurred in taking out a mailbox document because of the running of a parameter that
cannot be run simultaneously in CWIS.
S/MIME unsupported cipher decrypt fail
[Detection Conditions]
[Detection Conditions]
The high compression/OCR processing module has detected that a job that specifies high compres-
The device has received a S/MIME encrypted mail that is encrypted by an unsupported encryption sion/OCR processing and is to be taken out using HTTP has started while another job to be sent via
method.
the network is undergoing high compression/OCR processing.
[Corrective Actions] [Corrective Actions]
1. Ask the sender of the S/MIME encrypted mail to encrypt the mail by the encryption method (3DES)
As a job specifying high compression/OCR processing is in progress, wait until the job is complete
and send it. and then operate the device again.
2. Set FIPS140 Authentication Mode of the device to OFF.
If the problem persists, go to the following and solve it.
026-713 Couldnt detect proxy server automatically.
2.4.1 Interface(Physical/Logical) [Error Type]
job
2.4.3 Nothing appears. Not printed.
[Fault Content]
2.4.5 Network Related Details Check Flow 2.5.1 LOG Auto detection of the proxyhas failed.
[Detection Conditions]
026-711 Multi-page file size over The proxy server could not be detected automatically.
[Error Type] When the proxy server is not manually set up, an automatic attempt is made to obtain the proxy
job server setting from the DHCP server. Howerver, the attempt has failed.
[Fault Content] For the details, see below:
Multi-page file size over – The contents of the obtained PAC file have a problem. (An error occurred during the running of
JavaScript.)
[Detection Conditions] – The PAC file could not be obtained. (Timeout/Connection error)
The upper limit size of the multi-page file format generated in scan service has been exceeded. – The PAC file could not be obtained. (No PAC file/Too large file)
The upper limit of the file size of each multi-page file is defined as follows: – PAC File URL info could not be obtained. (Timeout)
TIFF:2GB-1byte – PAC File URL info could not be obtained. (No URL is included in the response to the inquiry.)
XPS :2GB-1byte
[Corrective Actions]
PDF :2GB-1byte
Check the following:
XDW :1GB
– the default Gateway setting
(1GB = 1024x1024x1024 = 2^30 byte)
– the subnet mask setting
[Corrective Actions] – the DNS Server address setting
1. Reduce the resolution level (scanned-image quality), which is a scan parameter, and rerun the job.
If despite the confirmation of the above settings, the situation has not improved, contact the network
2. Reduce the number of documents and rerun the job. administrator for advice because there is a possibility of a network failure, DHCP Server failure, or
If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem an improper DHCP Server setting. (For example, if the DHCP Server is not set up in the way that
and contact the support division for directions. allows it to give back the proxy server address, an erro of this code will occur.)
The Network Environment check items are as follows:
2.5.1 LOG
– The HTTP server that provides the PAC file (CFILE) is operating normally, or the server can be
reached on the network.
026-712 HTTP out job overlap error
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– The contents of the PAC file have no mistakes in syntax or selected server address, or the file [Corrective Actions]
size is 64KB or less.
Turn the power OFF then ON.
– The DHCP server that has an entry of CURL info is operating normally, or the server can be
When after the implementation of the corrective action, the machine has established normal com-
reached on the network. munication with the Xerox Communication Server, the fault will be cleared.
When after the implementation of the corrective actions, the machine has established normal com- If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the
munication with the Xerox Communication Server, the fault will be cleared.
occurrence of the problem and contact the support division for directions.
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network
2.5.1 Log Collection/Extraction Tool Functional Description
log immediately after the occurrence of the problem and contact the support division for directions.
2.5.1 Log Collection/Extraction Tool Functional Description
026-716 An invalid state message received from server.
026-714 Couldnt connect to Xerox server or proxy. [Error Type]
job
[Error Type]
job
[Fault Content]
A server error is detected.
[Fault Content]
Network error
[Detection Conditions]
The Xerox Communication Server has responded with a message indicating an abnormal condition.
[Detection Conditions]
The machine could not connect to the Xerox Communication Server or the proxy server.
[Corrective Actions]
Turn the power OFF then ON.
(A network path problem, an open wire, etc.)
When after the implementation of the corrective action, the machine has established normal com-
[Corrective Actions] munication with the Xerox Communication Server, the fault will be cleared.
Check the following:
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the
– the connection of the LAN Cable occurrence of the problem and contact the support division for directions.
– the IP Address setting 2.5.1 Log Collection/Extraction Tool Functional Description
– the default Gateway setting
– the subnet mask setting
026-717 Invalid network settings were found.
– the DNS Server address setting
– the proxy server address setting
[Error Type]
If despite the confirmation of the above settings, the situation has not improved, contact the network job
administrator for advice because there is a possibility of a network failure. [Fault Content]
When after the implementation of the corrective actions, the machine has established normal com- Setting error
munication with the Xerox Communication Server, the fault will be cleared. [Detection Conditions]
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network An invalid or improper network setting has prevented the machine from communicating.
log immediately after the occurrence of the problem and contact the support division for directions.
2.5.1 Log Collection/Extraction Tool Functional Description
[Corrective Actions]
Check the following:
– the IP Address setting
026-715 Connection to Xerox server has timed out. – the default Gateway setting
[Error Type] – the subnet mask setting
job – the DNS Server address setting
[Fault Content] – the proxy server address setting
No response from the server – the Xerox Communication Server URL setting
[Detection Conditions] – Set ’Verify the remote server certificate’ to ’OFF’.
There is no response from the Xerox Communication Server for a certain period of time, resulting in If despite the confirmation of the above settings, the situation has not improved, contact the cus-
a timeout. tomer network administrator becasuse there is a possibility of a network failure.
When after the implementation of the corrective actions, the machine has established normal com- [Fault Content]
munication with the Xerox Communication Server, the fault will be cleared. Media Space Full error (during job)
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network
log immediately after the occurrence of the problem and contact the support division for directions.
[Detection Conditions]
2.5.1 Log Collection/Extraction Tool Functional Description The media does not have enough space available.
[Corrective Actions]
Check the media where scanned documents will be sent for available space.
026-718 PS Print Instruction Fail
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following
[Error Type] 2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for
job directions.
[Fault Content] 2.5.1 Log Collection/Extraction Tool Functional Description
An erroneous combination of PostScript print instructions (finishing, paper size, paper tray, Duplex
instructions, output tray) 026-721 Media access fail
[Detection Conditions] [Error Type]
An erroneous combination of print parameters selected (finishing, paper size, paper tray, Duplex
job
instructions, output tray) prevents the device from running the job.
[Fault Content]
[Corrective Actions]
Media Access Error (during job)
As to finishing, paper size, paper tray, Duplex instructions, output tray, etc., make reselections and
run the job. [Detection Conditions]
If the problem persists, go to the following and solve it. An attempt to access media has failed for some reason.
OF-09 Common Job Fail [Corrective Actions]
2.4.4 Printed but not properly Perform the following in order:
2.4.5 Network Related Details Check Flow 1. Check that the media exists where scanned documents will be sent.
2. Check that the PC can access the media where scanned documents will be sent.
026-719 Internal error in Scan 3. Check that a file can be created in a specified storage.
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following
[Error Type] 2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for
job directions.
[Fault Content] 2.5.1 Log Collection/Extraction Tool Functional Description
An error internal to software (during job)
[Detection Conditions] 026-722 Media format fail
An internal error has occurred. [Error Type]
[Corrective Actions] job
Retry the same operation. [Fault Content]
If the problem still persists, obtain the pfshowinfo9 log immediately after the problem occurs, follow- Media Not Formatted error
ing 2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for
Note: Unsupported Formats are included.
directions.
(during job)
2.5.1 Log Collection/Extraction Tool Functional Description
[Detection Conditions]
The Media is not formatted.
026-720 Media full
[Corrective Actions]
[Error Type]
Check that the media where scanned documents will be sent is formatted.
job
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If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following [Fault Content]
2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for
Remote Download File Checksum Error
directions.
2.5.1 Log Collection/Extraction Tool Functional Description
[Detection Conditions]
The checksum of the Remote Download File reported from the EP center does not match that of the
downloaded file.
026-723 Media access fail [Corrective Actions]
[Error Type] It is necessary to check that the checksum registered with the EP center is the same as that stored
job in the SW repository. Contact the support division for directions.
[Fault Content]
Media Access Error 026-726 Options inconsistent
(Occurs when no job is in progress.) [Error Type]
NOTE: On DMP2009-2 or later, this is used as an error during media browsing. job
[Detection Conditions] [Fault Content]
XPJL detects a msimatch in device configuration information.
An attempt to access media has failed for some reason.
[Corrective Actions] [Detection Conditions]
The device configuration info included in XPJL does not match the actual configuration.
Perform the following in order:
1. Check that the media is neither removed nor reinserted while being referred to or that during [Corrective Actions]
that time, another media is not inserted. Set up the device configuration info on the printer driver screen so that it can match the actual con-
2. Check that the PC can access any file in the media. figuration.
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following
2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for 026-727 Media filepath fail
directions.
2.5.1 Log Collection/Extraction Tool Functional Description
[Error Type]
Job
[Fault Content]
026-724 Remote Download file size error
Media filepath fail
[Error Type]
[Detection Conditions]
job
The storage path with the specified character string length (including the filename) cannot be cre-
[Fault Content] ated in the media.
Remote Download File Size Error [Corrective Actions]
[Detection Conditions] Shorten the specified storage location or the filename.If the problem persists, perform the following
The size of the Remote Download File reported from the EP center is different from that of the actu- procedure to repair the problem.If the problem still persists, obtain the pfshowinfo9 log immediately
ally downloaded file. after the problem has occurred and contact the support department for instructions.
[Corrective Actions] 2.5.1 Log collection/extraction tool function explanation
It is necessary to check the size of the file registered with the EP center and the size stored in the
SW repository. Contact the support division for directions. 026-728 WSD Scan Network Access Fail
[Error Type]
026-725 Remote Download file checksum error job
[Error Type] [Fault Content]
job WSD Scan Network Access Fail
[Detection Conditions]
An error occurred during communication with WSD Scan Client. 026-731 PJL PIN Number Fail
WSD Scan Client cancelled its job. [Fault Name]
[Corrective Actions] PJL PIN Number Fail
Check the following: [Error Type]
Job Fail
1. Check if the destination WSD Scan Client is ready to communicate with this machine via network.
For example, check the following: [Fault Content]
• Network Cable connection Wrong PIN number is detected in the data for PJL Diag.
If the problem persists, collect PfShowInfo 8 log at its occurrence and contact the support depart- [Detection Conditions]
ment for directions. The PIN number that is specified by PJL command is different from the number that is calculated
2.5.1 Description of Log Collection & Extraction Tool Function from the machine’s serial number using [PIN Code Calculation Function].
[Corrective Actions]
026-729 WSD Scan Data Transfer Fail Correct the PIN number that is specified by PJL Command and try again.
[Error Type]
job 026-732 PJL Printcount Range Over Fail
[Fault Content] [Fault Name]
WSD Scan Data Transfer Fail PJL Printcount Range Over Fail
[Detection Conditions] [Error Type]
An error occurred during communication with WSD Scan Client. Job Fail
WSD Scan Client cancelled its job. [Fault Content]
[Corrective Actions] Out of range printcount is detected in the data for PJL Diag.
Check the following: [Detection Conditions]
The printcount that is specified by PJL Command has exceeded the machine’s Total Impression
1. Check if the destination WSD Scan Client is ready to communicate with this machine via network.
Meter value by +100.
For example, check the following:
• The WSD Scan Client has sufficient space available. [Corrective Actions]
• Network Cable connection Correct the printcount that is specified by PJL Command and try again.
If the problem persists, collect PfShowInfo 8 log at its occurrence and contact the support depart-
ment for directions. 026-733 PJL Password Fail
2.5.1 Description of Log Collection & Extraction Tool Function
[Fault Name]
PJL Password Fail
026-730 Can’t Detect Paper Size Of Specified Tray [Error Type]
[Error Type] Job Fail
info [Fault Content]
[Fault Content] Wrong password is detected in the data for PJL Diag.
The paper size of the paper tray selected is unknown. [Detection Conditions]
[Detection Conditions] The password that is specified by PJL Command is different from the one that is set in the machine.
The paper size of the paper tray selected is unknown. [Corrective Actions]
[Corrective Actions] Correct the password that is specified by PJL Command and try again.
Before running the print job, check the position of the guides to the paper tray selected.
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[Corrective Actions]
026-734 Can not change to the PJLDIAG MODE Repeat the operation.
[Fault Name]
Can not change to the PJLDIAG MODE If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
Packet], and contact the Support Department.
[Error Type] 2.5.1 Explanation of Log Collection/Retrieval Tool Feature
Job Fail
[Fault Content]
026-737 Network Error
Unable to transition to the PJL Diag Mode.
[Fault Name]
[Detection Conditions]
Network Error
The machine did not transit to PJL Diag Mode because it detected ’User Operation in Progress’.
(The machine remains in the ’User Operation in Progress’ state for 1 minute after panel operation [Error Type]
was completed) Job
[Corrective Actions] [Fault Content]
·Make sure that the job has completed and then try again. Check that the ’Communicating’ LED is Network Error
OFF. [Detection Conditions]
·After completing a panel operation, wait for 1 minute or longer before starting the download opera- Network error is detected during HTTP Scan Upload.
tion.
[Corrective Actions]
Check network environment and server.
026-735 Authentication Makes Waiting Print Jobs Deleted
[Fault Name] If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
Authentication Makes Waiting Print Jobs Deleted Packet], and contact the Support Department.
[Error Type] 2.5.1 Explanation of Log Collection/Retrieval Tool Feature
Job
[Fault Content] 026-738 Browser close during job
When an authentication was successful and there are paused Print Jobs, all those Jobs including [Fault Name]
any that is waiting in the queue get deleted.
Browser close during job
[Detection Conditions] [Error Type]
When there are paused jobs during the successful completion of an authentication.
Job
[Corrective Actions] [Fault Content]
None Browser close during job
[Detection Conditions]
026-736 Internal Error in HTTP upload Browser closes during HTTP Scan Upload jobs.
[Fault Name] [Corrective Actions]
Internal Error in HTTP upload Repeat the operation.
[Error Type]
Job
[Fault Content]
HTTP Upload Internal Error
[Detection Conditions]
Internal error is detected during execution of HTTP Scan Upload jobs.
027-400 Net Off Line 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Info 027-443 DNS renewal failure of dynamic
[Fault Content] [Error Type]
Net Off Line Info
[Detection Conditions] [Fault Content]
1. Communication is not available due to other failures. IPv6 - Stateless Auto Setting IP Address 2 is Duplicated
2. Communication is not available because panel operation is in progress (especially in the CE mode). [Detection Conditions]
3. Communication is not available because a third party is using remote access. Another device with the same IP address as ’Stateless Auto Setting Address 2’ that is set in this
[Corrective Actions] machine exists in the network.
Clear any failure that is indicated by other displayed messages. If the panel operation is in progress, Bit 1 Duplicated address at autoConfInet6Address[1] of PFRID_IPV6_PROT_AUTO.
complete it. If somebody is in remote access, wait for the access to end. When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
If the problem persists, turn the power OFF then ON. [Corrective Actions]
Perform the following. Either change the IPv6 ’Stateless Auto Setting Address 2’ of this device or the IPv6 address of the
2.4.3 No Output. No Printout. other device on the network.
2.4.5 Network-related details check flow. If the problem persists, perform the following procedure:
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the 1. Check that the IPv6 address that was set by Stateless Address Auto Setting is not being used
problem has occurred and contact the support department for instructions. by other devices.
2.5.1 Log collection/extraction tool function explanation 2. Collect failure analysis log and packets.
2.4.1 Interface (Physical/Logical)
2.4.3 No Output. No Printout.
027-442 Duplicat IP address
2.4.5 Network-Related Details Check Flow
[Error Type] 2.5.1 Log collection/extraction tool function explanation
Info
[Fault Content]
027-444 Duplicat IP address
IPv6 - Stateless Auto Setting IP Address 1 is Duplicated
[Error Type]
[Detection Conditions]
Info
Another device with the same IP address as IPv6 ’Stateless Auto Setting Address 1’ that is set in
this machine exists in the network. [Fault Content]
Bit 0 Duplicated address at autoConfInet6Address[0] of PFRID_IPV6_PROT_AUTO. IPv6 - Stateless Auto Setting IP Address 3 is Duplicated
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first. [Detection Conditions]
[Corrective Actions] Another device with the same IP address as IPv6 ’Stateless Auto Setting Address 3’ that is set in
Either change the IPv6 ’Stateless Auto Setting Address 1’ of this device or the IPv6 address of the this machine exists in the network.
other device on the network. Bit 2 Duplicated address at autoConfInet6Address[2] of PFRID_IPV6_PROT_AUTO.
If the problem persists, perform the following procedure: When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
1. Check that the IPV6 address that was set by Stateless Address Auto Setting is not being used [Corrective Actions]
by other devices. Either change the IPv6 ’Stateless Auto Setting Address 3’ of this device or the IPv6 address of the
2. Collect failure analysis log and packets. other device on the network.
2.4.1 Interface (Physical/Logical) If the problem persists, perform the following procedure:
2.4.3 No Output. No Printout. 1. Check that the IPv6 address that was set by Stateless Address Auto Setting is not being used
2.4.5 Network-Related Details Check Flow by other devices.
2. Collect failure analysis log and packets.
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2.4.1 Interface (Physical/Logical) 2.4.1 Interface (Physical/Logical)
2.4.3 No Output. No Printout. 2.4.3 No Output. No Printout.
2.4.5 Network-Related Details Check Flow 2.4.5 Network-Related Details Check Flow
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation
027-445 Illegal IP address 027-447 Duplicat IP address
[Error Type] [Error Type]
Info Info
[Fault Content] [Fault Content]
IPv6 - Manually Set IP Address is Invalid IPv6 - Link Local IP Address is Duplicated
[Detection Conditions] [Detection Conditions]
The IPv6 ’Manual Setting Address’ set in the machine is invalid. Another device with the same IP address as the IPv6 ’Link Local Address’ that is set in this machine
Bit 13 Address assignment error at inet6Address of PFRID_IPV6_PROT_MANUAL. exists in the network.
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first. Bit 15 Duplicated address at linkLocalAddress of PFRID_IPV6_PROT_AUTO
[Corrective Actions] When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
Change the ’IPv6 (Manual Setting Address)’ of this machine to the IPv6 address that can be used as [Corrective Actions]
the self-machine address. If the problem persists, perform the following procedure: Either change the IPv6 ’Link Local Address’ of this device or the IPv6 address of the other device on
1. Check whether IPv6 address that was automatically set as the manual address is using an the network.
invalid address. If the problem persists, perform the following procedure:
2. Collect failure analysis log and packets. 1. Check whether the IPv6 address that was automatically set as the Link Local Address is not
2.4.1 Interface (Physical/Logical) used by other devices.
2.4.3 No Output. No Printout. 2. Collect failure analysis log and packets.
2.4.5 Network-related Details Check Flow 2.4.1 Interface (Physical/Logical)
2.5.1 Log collection/extraction tool function explanation 2.4.3 No Output. No Printout.
2.4.5 Network-Related Details Check Flow
2.5.1 Log collection/extraction tool function explanation
027-446 Duplicat IP address
[Error Type]
Info
027-452 Duplicat IP address
[Fault Content] [Error Type]
IPv6 - Automatically Set IP Address is Duplicated Time Bomb (Information)
[Detection Conditions] [Fault Content]
IP Address Duplicated
Another device with the same IP address as the IPv6 ’Manual Setting Address’ that is set in this
machine exists in the network. [Detection Conditions]
Bit 14 Duplicated address at inet6Address of PFRID_IPV6_PROT_MANUAL The PC of the same IP address exists on a network.
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first. [Corrective Actions]
[Corrective Actions] Change the IP address of a PC on the network.
Change the ’IPv6 (Manual Setting Address)’ of this machine to the IPv6 address that can be used as Refer to ’Network Administrator Guide (User Guide)’.
the self-machine address. If the problem persists, perform the following procedure: 1. 1-1. For manual address setting, check that the IP address set by the customer is not used for
1. Check whether IPv6 address that was automatically set as the manual address is using an others.
invalid address. 1-2. For each of RARP, BOOTP, and DHCP setting, check the server setting environment.
2. Collect failure analysis log and packets. 2. Collect failure analysis log and packets.
2.4 NET System Fault Check 2.4.5 Network-Related Details Check Flow
2.4.3 No output is available, no data is printed 2.5.2 Logging/Extraction Tools Operational Instructions
2.4.5 Network-Related Details Check Flow
2.5.2 Logging/Extraction Tools Operational Instructions 027-502 POP Authentication Fail for Mail IO
[Error Type]
027-500 SMTP Server Fail for Mail IO Job Fail
[Error Type] [Fault Content]
Job Fail POP Authentication Fail for Mail IO
[Fault Content] [Detection Conditions]
SMTP Server Address Resolution Fail for Mail IO Incorrect POP Server authentication information was detected.
[Detection Conditions] [Corrective Actions]
Incorrect SMTP Server name was detected. Specify the correct POP Server authentication information.
[Corrective Actions] 1. Perform 027-501 check and then specify a correct POP User Name.
1. Check with a customer System Administrator that the Mail Server has been launched and the envi- 2. If the problem persists, collect the failure analysis log and packets.
ronment is already used for other purposes (such as for PC). 2.4 NET System Fault Check
2. Check that a correct SMTP server address is reflected in the device setting list. 2.4.3 No output is available, no data is printed
2-1. When the SMTP Server address is specified using IP address, set a correct IP address. 2.4.5 Network-Related Details Check Flow
2-2. When the SMTP Server address is specified using FQDN (name: aaa.co.jp), check that the
FQDN name is correct. Also check that a correct DNS server address is set for the device, and set a
correct IP address. 027-503 POP server communication timeout
3. If the problem persists, collect the failure analysis log and packets. [Error Type]
job
027-501 POP Server Fail for Mail IO [Fault Content]
[Error Type] Time to communicate with the POP server ran out. (after connection to the server)
Job Fail [Detection Conditions]
[Fault Content] (POPERR_TIMEOUT)
POP Server Address Resolution Fail for Mail IO [Corrective Actions]
[Detection Conditions] 1. Time-out occurred in communicating with the POP server.
Wait for a while and operate again.
Incorrect POP Server name was detected.
[Corrective Actions]
027-504 Response reception is not expected from server
Specify the correct POP Server name or specify the IP address.
1. Check with a customer System Administrator that the Mail Server has been launched and the
[Error Type]
environment is already used for other purposes (such as for PC). job
2. Check that a correct POP server address is reflected in the device setting list. [Fault Content]
2-1. When the POP Server address is specified using IP address, set a correct IP address. An internal error. Or an unexpected response was received from the server (at any timing).
2-2. When the POP Server address is specified using FQDN (name: aaa.co.jp), check that [Detection Conditions]
FQDN name is correct. Also check that a correct DNS server address is set for the device, and any area
set a correct IP address.
3. If the problem persists, collect the failure analysis log and packets.
[Corrective Actions]
2.4 NET System Fault Check 1. Repeat the operation.
2.4.3 No output is available, no data is printed
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027-513 SMB Scan client has no right to access. [Corrective Actions]
[Error Type] Set the DNS server address. Or, set the SMB server address of the transfer destination using IP
address.
Job Fail
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Fault Content] has occurred and contact the Support G for instructions.
The SMB scan client does not have access rights (Win9x systems) 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
In Scan to SMB, the user has no right to access the SMB server. 027-516 Server connection error in SMB
[The following applies to DMP6-2 and lalter only.]
[Error Type]
– The folder with the same name as the specified file name already exists. (MacOS X v10.2)
Job Fail
[Corrective Actions]
[Fault Content]
Set up the user so that he/she can read or write in a file or folder in the specified placle to save it in.
Problem with connection to server during SMB scan
[The following applies to DMP6-2 and lalter only.]
– Check if there is any folder with the same name as the specified file name. (MacOS X v10.2)
[Detection Conditions]
If the problem persists, see the following to obtain a info9 or xxx.tgz log and a network log, and con- Unable to find the SMB server during scanner (Save to PC) SMB transfer.
tact the support division for instructions. [Corrective Actions]
2.5.1 Logging/Extraction Tools Functional Instructions Take any one of the following actions:
– Check that network communication between the transfer destination SMB server and this
machine is available, by the following:
027-514 Host name solution error in SMB
– Check the connection of network cables.
[Error Type] – Check the TCP/IP settings
Job Fail
– Check for communication through port 137 (UDP), port 138 (UDP), and port 139 (TCP).
[Fault Content] – Check the following network settings to see if the computer operates as an SMB server.
Unable to resolve hostname during SMB scan – Check that the file sharing service for Microsoft network is enabled.
[Detection Conditions] – Check that NetBIOS over TCP/IP is enabled in the TCP/IP settings.
Failed to resolve the hostname or server name of the SMB server for DNS access during scanner – Check the file sharing service (communications through port 137 (UDP), port 138 (UDP),
(Save to PC) SMB transfer. and port 139 (TCP)) is allowed in the firewall settings.
[Corrective Actions] – For communication that goes beyond the subnet, check the WINS server settings and check
whether the server name address can be resolved correctly.
Check the connection to the DNS. Or, check whether the SMB server name of the transfer destina-
tion has been registered in the DNS. – Check whether the NetBIOS interface device at the transfer destination SMB server has
started (happens in Windows NT4.0 Server/Workstation).
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions. 1. Select the [Start] menu -> [Settings] to open [Control Panel].
2.5.1 Log collection/extraction tool function explanation 2. Open [Services] and select the [Messenger] service.
3. Select the [Start Up], [Auto], [OK], and then [Close].
4. Open [Devices] in [Control Panel] and select the [NetBIOS Interface] device.
027-515 DNS server un-sets up in SMB
5. Select the [Start Up], [Auto] or [Manual], [OK], and then [Close].
[Error Type] 6. Reboot the computer.
Job Fail
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Fault Content] has occurred and contact the Support G for instructions.
The DNS server was not set during SMB scan 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
The DNS server was not set for DNS access during scanner (Save to PC) SMB transfer. 027-518 Login name or a password error in SMB
[Error Type] [Corrective Actions]
Job Fail Take any one of the following actions:
[Fault Content] – Check if the storage destination is correct.
There are problems with the SMB scan login name or password – Check that the specified file name can be created on the SMB server.
[Detection Conditions] – Check for the settings of the distributed file system (DFS) with the system administrator.
The checking procedure is as follows:
• In Scan to SMB, the specified password was found wrong.
1. On the SMB server, select the [Start] menu > [All Programs] > [Administrative Tools] > [Distrib-
[The following applies to DMP6-2 and later products onley.]
uted File System].
• The user could not be identified because the user name or password was wrong. (MacOSX v10.2) 2. Select the specified storage destination from the left pane of the [Distributed File System] and
check the [Target] information displayed in the right pane of the window.
• The user name specified has not been registered as a user that is allowed to use Share Windows.
(MacOS X v10.2) 3. Based on the information, specify the SMB server, shared name, and storage destination
directly.
[Corrective Actions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
• Check the password set for the shared folder. has occurred and contact the Support G for instructions.
[The following applies to DMP6-2 and later products onley.] 2.5.1 Log collection/extraction tool function explanation
• Contact the network administrator for the user name or password. (MacOS X v10.2)
• Check for users that are allowed to use Share Windows. (MacOS X v10.2) 027-520 File name acquisition failure from SMB server
This is how to check for users: [Error Type]
Job Fail
1. From [Dock], start the [System Environment Settings] icon.
2. On the [System Environment Settings] window, click the [Account] icon.
[Fault Content]
3. Click the [To change, click the key] icon and log in. Unable to obtain the file/folder name on the SMB scan server
4. Select the user and click the [Edit users] button. [Detection Conditions]
5. Enter the password. After that, put a checkmark on [Permit the user to log in from Windows] and Unable to obtain the file/folder name on the SMB scan server.
then click the [OK] button. [Corrective Actions]
If the problem persists, see the following to obtain a info9 or xxx.tgz log and a network log, and contact Turn the power OFF then ON.
the support division for instructions. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
2.5.1 Logging/Extraction Tools Functional Instructions
2.5.1 Log collection/extraction tool function explanation
027-519 Scanning picture preservation place error in SMB
[Error Type] 027-521 File name suffix limit over in SMB
Job Fail [Error Type]
[Fault Content] Job Fail
Scan image storage destination or file name specification error during scanner (Save to PC) SMB [Fault Content]
transfer The SMB scan file name/folder name suffix has exceeded the limit value
[Detection Conditions] [Detection Conditions]
There is a problem with the storage destination or file name of the specified scan image during The file name/folder name suffix that can be specified for SMB Scan has exceeded the limit value.
scanner (Save to PC) SMB transfer. [Corrective Actions]
– The specified storage destination does not exist on the server.
1. Change the file name/destination folder on the SMB scan server. Else, move or delete the files in
– A prohibited character was detected in the specified storage destination or file name. the destination folder.
– The specified storage destination is linked to a different shared folder due to the distributed file If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
system (DFS). occurred and contact the Support G for instructions.
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2.5.1 Log collection/extraction tool function explanation [Error Type]
Job Fail
027-522 File creation failure in SMB [Fault Content]
[Error Type] Failed to create an SMB scan folder
Job Fail [Detection Conditions]
[Fault Content] Folder creation in the SMB server has failed during scanner (Save to PC) SMB transfer. The speci-
Failed to create an SMB scan file fied folder already exists.
[Detection Conditions] [Corrective Actions]
Scan image file creation in the SMB server has failed during scanner (Save to PC) SMB transfer. Check if a file or folder with the same name as the specified name exists on the SMB server.
– The specified file name already exists on the server. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
– The specified file name is in use. has occurred and contact the Support G for instructions.
– The specified file name already exists as a directory. 2.5.1 Log collection/extraction tool function explanation
– A prohibited character was detected in the specified file name.
[Corrective Actions] 027-525 File delete failure in SMB
Take any one of the following actions: [Error Type]
– Check that the specified file name can be created in the storage destination. Job Fail
– Check whether the specified file name is being used by another user. [Fault Content]
– Check if a file or folder with the same name as the specified file name exists. Failed to delete an SMB scan file
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
[Detection Conditions]
2.5.1 Log collection/extraction tool function explanation Failed to delete an SMB scan file on the SMB scan server.
1. SMBCL_NG_BAD_FILE
The file does not exist.
027-523 Lock folder creation failure in SMB 2. SMBCL_NG_DOS_BAD_SHARE
[Error Type] The file is open.
Job Fail 3. SMBCL_NG_FILE_IS_DIR (New)
[Fault Content] The specified file name already exists as a directory.
Failed to create an SMB scan lock folder [Corrective Actions]
[Detection Conditions] 1. Check whether the file in the specified storage destination is being used by another user.
Failed to create an SMB scan lock folder on the SMB scan server. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
1. SMBCL_NG_FILE_EXISTS occurred and contact the Support G for instructions.
The specified lock folder name already exists.
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry. 027-526 Lock folder delete failure in SMB
2. Check whether a folder with the same name as the specified name already exists.
[Error Type]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions. Job Fail
[Fault Content]
2.5.1 Log collection/extraction tool function explanation Failed to delete an SMB scan lock folder
[Detection Conditions]
027-524 Folder creation failure in SMB Failed to delete a lock folder on the SMB scan server.
1. SMBCL_NG_BAD_FILE
The file does not exist. [Corrective Actions]
2. SMBCL_NG_DIR_NOT_EMPTY (New) 1. Check that the storage destination has enough free space.
The directory is not empty. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
3. SMBCL_NG_NOT_A_DIR (New) occurred and contact the Support G for instructions.
The specified directory name is not a directory.
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the
job.
027-529 Data read failure from SMB server
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Error Type]
occurred and contact the Support G for instructions. Job Fail
[Fault Content]
2.5.1 Log collection/extraction tool function explanation
Unexpected error of the SMB scan data server
027-527 Folder delete failure in SMB [Detection Conditions]
An unexpected error response was received from the SMB server or an unexpected error has
[Error Type] occurred in the machine during scanner (Save to PC) SMB transfer.
Job Fail
[Corrective Actions]
[Fault Content] Log in to the SMB server from another PC using the same user name and check whether you can
Failed to delete an SMB scan folder write a file into the same storage destination on that SMB server.
[Detection Conditions] After that, perform the same operation again.
Failed to delete a folder on the SMB scan server. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
1. SMBCL_NG_BAD_FILE has occurred and contact the Support G for instructions.
The file does not exist. 2.5.1 Log collection/extraction tool function explanation
2. SMBCL_NG_DIR_NOT_EMPTY (New)
The directory is not empty. 027-530 File name duplicate failure in SMB
3. SMBCL_NG_NOT_A_DIR (New) [Error Type]
The specified directory name is not a directory.
Job Fail
[Corrective Actions] [Fault Content]
1. Check whether the file in the specified storage destination is being used by another user. ’Cancel Job’ is selected for SMB scan ’File Name Conflict’
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
[Detection Conditions]
Unable to save a file during scanner (Save to PC) SMB transfer because ’File Name Conflict’ is set
2.5.1 Log collection/extraction tool function explanation to ’Cancel Job’.
[Corrective Actions]
027-528 Data write-in failure to SMB server Set ’File Name Conflict’ to other than ’Cancel Job’.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
The storage destination on the SMB scan data server has no free space
[Detection Conditions] 027-531 SMB scan filing policy injustice
The storage destination on the SMB scan server has no free space. [Error Type]
Job Fail
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[Fault Content] [Fault Content]
Incorrect SMB scan filing policy (when additional items are selected) The SMB server (NetBIOS) name specification is incorrect
[Detection Conditions] [Detection Conditions]
Incorrect filing policy (when additional items are selected) The SMB server (NetBIOS) name specification is incorrect.
[Corrective Actions] SMBCL_NG_INV_HOST
1. When ’Add’ is selected for ’File Name Conflict’, check that the file format is not set to Multi-page. The hostname specification is incorrect.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Corrective Actions]
occurred and contact the Support G for instructions. 1. Check that the server name of the SMB server is correct.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
2.5.1 Log collection/extraction tool function explanation
occurred and contact the Support G for instructions.
027-532 NEXTNAME.DAT file access error in SMB 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 027-547 SMB Protocol error 4-007
[Fault Content] [Error Type]
A file access error has occurred during scanner (Save to PC) SMB transfer. Job Fail
[Detection Conditions] [Fault Content]
An error has occurred when accessing the NEXTNAME.DAT file during scanner (Save to PC) SMB SMB protocol error (4-007): The scan domain name specification is incorrect
transfer. [Detection Conditions]
[Corrective Actions] <When this error occurred during SMB Authentication/SMB Scanner >
When ’Add’ is selected for ’File Name Conflict’, check that the NEXTNAME.DAT file is correct. The specified domain name was detected to be incorrect by the controller software (SMB library) of
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem this machine.
has occurred and contact the Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation <When this error occurred during SMB Authentication >
The system administrator is to check the domain name and set it correctly.
027-533 Internal error in SMB Scan How to check the domain name:
[Error Type] 1. On the Active Directory domain controller, select the [Start] menu -> [All Programs] -> [Admin-
istrative Tools] -> [Active Directory Domains and Trusts].
Job Fail
2. In the left pane of the ’Active Directory Domains and Trusts’ window, select [Active Directory
[Fault Content] Domains and Trusts] -> [Domain], then right-click and select [Properties].
An internal error has occurred during SMB scan 3. After selecting the [General] tab in the [Domain Properties] window, check the domain name
[Detection Conditions] for [Domain Name (Windows 2000 or earlier)].
An internal error has occurred. < When this error occurred during SMB Scanner >
[Corrective Actions] 1. The system administrator is to check the domain name and set it correctly.
1. Repeat the operation. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
2.5.1 Log collection/extraction tool function explanation
occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 027-548 SMB Protocol error 4-008
[Error Type]
027-543 SMB server name specification error
Job Fail
[Error Type]
Job Fail
[Fault Content] [Error Type]
SMB protocol error (4-008): The scan user name specification is incorrect Job Fail
[Detection Conditions] [Fault Content]
<When this error occurred during SMB Authentication/SMB Scanner > SMB protocol error (4-024)
The specified user name was detected to be incorrect by the controller software (SMB library) of this [Detection Conditions]
machine.
The host is missing.
[Corrective Actions] [Corrective Actions]
• < When this error occurred during SMB Authentication> 1. Check that the authentication server and the device can communicate through the network. (Check
The system administrator is to set the user name correctly. the network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138
How to check the user name: (UDP)/Port No. 139 (TCP))
1. Common Operation 1. On the Active Directory domain controller in which the User Information 2. Check that the SMB (TCP/IP) at the device side has started up.
was set, select the [Start] menu -> [All Programs] -> [Administrative Tools] -> [Active Direc- (1) Specify the network address of the device through a Web browser, and display the remote UI
tory Users and Computers]. screen of the CenterWare Internet Services.
2. Common Operation 2. In the left pane of the Active Directory Users and Computers window, (2) Select the ’Properties’ tab and select ’Start Port’ from the left frame of the properties list.
select [Active Directory Users and Computers [Server]] -> [Domain] -> [Users] to list the user
(3) Put a check on the ’Start’ of ’SMB’, and check that ’TCP/IP’ is already checked for ’Transport
information. Protocol’.
3. Common Operation 3. In the right pane of the Active Directory Users and Computers window, 3. If the authentication server and the device are connected to different subnets, check that the device
right-click target user and select [Properties].
has settings that can resolve the address of the authentication server.
4. After selecting the [Account] tab in the [User Properties] window, check the user name for
(1) In the Tools Mode screen of the device, check the ’System Settings’ -> ’System Settings’ ->
[User Logon Name (Windows 2000 or earlier)].
’Network Settings’ -> ’External Authentication Server/Directory Service Settings’ -> ’SMB
< When this error occurred during SMB Scanner > Server Settings’ -> ’SMB Server Specification Method’.
1. The system administrator is to set the user name correctly. In case the ’Domain Name and Server Name Specification’ is already set and the server is
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem already specified by NetBIOS Name
has occurred and contact the Support G for instructions. Check if the authentication server and the device can resolve the addresses from the WINS
2.5.1 Log collection/extraction tool function explanation server.
In case the ’Domain Name and Server Name Specification’ is already set and the server is
already specified by FQDN Name
027-549 SMB Protocol error 4-009
Check if the authentication server and the device can resolve the addresses from the DNS
[Error Type] server.
Job Fail 4. Check if the ’NetBIOS over TCP/IP’ has become enabled at the authentication server settings.
[Fault Content] (1) Right click the ’My Network’ icon and select ’Properties’.
SMB protocol error (4-009) (2) Right click the ’Local Area Connection’ icon and select ’Properties’.
[Detection Conditions] (3) Select the ’General’ tab in the ’Local Area Connection Properties’ window, select ’Internet Pro-
The specification of Password is incorrect. tocol (TCP/IP)’ and press the [Properties] button.
(4) Click the [Advanced] button in the ’Internet Protocol (TCP/IP) Properties’ window.
[Corrective Actions]
(5) Select the ’WINS’ tab in the ’Advanced TCP/IP Settings’ window to check the ’NetBIOS Set-
Operate again.
tings’.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
5. Check at the Internet connection firewall if the communication through Ports 137, 138 and 139 are
info9 or xxx.tgz log and the network log and contact Support G for instructions.
not blocked. (If the authentication server is WinXP)
2.5.1 Log collection/extraction tool function explanation
(1) Right click the ’My Network’ icon and select ’Properties’.
(2) Right click the ’Local Area Connection’ icon and select ’Properties’.
027-564 SMB Protocol error 4-024 (3) Select the ’Advanced’ tab in the ’Local Area Connection Properties’ window and click the [Set-
tings...] button.
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(4) Select the ’Service’ tab in the ’Advanced’ window to check that communication through 137 [Detection Conditions]
(UDP), 138 (UDP) and 139 (TCP) are permitted.
SMBCL_NG_NOT_INIT that occurs during SMB Scanner
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
The library has not been initialized.
xxx.tgz log and the network log and contact Support G for instructions.
[Corrective Actions]
2.5.1 Log collection/extraction tool function explanation In the [Port Status] screen under the [Properties] tab of CentreWare Internet Services, check that
SMB (TCP/IP) is enabled.
027-565 SMB Protocol error 4-025 If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
[Error Type]
2.5.1 Log collection/extraction tool function explanation
Job Fail
[Fault Content]
SMB protocol error (4-025)
027-572 SMB Protocol error 4-032
[Detection Conditions] [Error Type]
Job Fail
Cannot connect.
[Corrective Actions] [Fault Content]
Check that the authentication server and the device can communicate through the network. (Check SMB protocol error (4-032)
the network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138 [Detection Conditions]
(UDP)/Port No. 139 (TCP)) Incorrect parameter.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the [Corrective Actions]
info9 or xxx.tgz log and the network log and contact Support G for instructions.
Operate again.
2.5.1 Log collection/extraction tool function explanation
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
info9 or xxx.tgz log and the network log and contact Support G for instructions.
027-566 SMB Protocol error 4-026 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 027-573 SMB Protocol error 4-033
[Fault Content] [Error Type]
SMB protocol error (4-026) Job Fail
[Detection Conditions] [Fault Content]
The library cannot be initialized. SMB protocol error (4-033)
[Corrective Actions] [Detection Conditions]
In the ’Start Port’ screen of the ’Properties’ tab of CenterWare Internet Service, check that the SMB Incorrect character code.
(TCP/IP) has started up.
[Corrective Actions]
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
Operate again.
info9 or xxx.tgz log and the network log and contact Support G for instructions.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
2.5.1 Log collection/extraction tool function explanation
info9 or xxx.tgz log and the network log and contact Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
027-569 SMB (TCP/IP)is not started.
[Error Type] 027-574 SMB Protocol error 4-034
Job Fail
[Error Type]
[Fault Content] Job Fail
The SMB (TCP/IP) is not started
[Fault Content] [Error Type]
SMB protocol error (4-034) Job Fail
[Detection Conditions] [Fault Content]
Incorrect data size. SMB protocol error (4-044)
[Corrective Actions] [Detection Conditions]
Operate again. SMBCL_NG_INV_SECMODE
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the Authentication server common security mode is operating.
info9 or xxx.tgz log and the network log and contact Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation There is a possibility that the authentication server is set as Win95/Win98/Me.
Set the authentication server to Windows other than Win95/Win98/Me.
027-576 SMB Protocol error 4-036 If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the
[Error Type] info9 or xxx.tgz log and the network log and contact Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
Job Fail
[Fault Content]
SMB protocol error (4-036) 027-585 SMB Protocol error 4-045
[Detection Conditions] [Error Type]
Incorrect domain data size. Job Fail
[Corrective Actions] [Fault Content]
Operate again. SMB protocol error (4-045): Scan login not available time period
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the [Detection Conditions]
info9 or xxx.tgz log and the network log and contact Support G for instructions. <<< When this error occurred during SMB Authentication/SMB Scanner >>>
2.5.1 Log collection/extraction tool function explanation The login not available time period was detected by the controller software (SMB library) of this
machine.
027-578 SMB Protocol error 4-038 [Corrective Actions]
[Error Type] < When this error occurred during SMB Authentication/SMB Scanner >
Check with the system administrator for the time period when logging in is allowed.
Job Fail
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Fault Content] has occurred and contact the Support G for instructions.
SMB protocol error (4-038)
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
Communication timeout has occurred.
027-586 SMB Protocol error 4-046
[Corrective Actions]
[Error Type]
Check that the authentication server and the device can communicate through the network. (Check
the network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138 Job Fail
(UDP)/Port No. 139 (TCP)) [Fault Content]
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the SMB protocol error (4-046): The password has expired.
info9 or xxx.tgz log and the network log and contact Support G for instructions. [Detection Conditions]
2.5.1 Log collection/extraction tool function explanation <<< When this error occurred during SMB Authentication/SMB Scanner >>>
The password was detected to be expired by the controller software (SMB library) of this machine.
027-584 SMB Protocol error 4-044
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[Corrective Actions] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions.
<When this error occurred during SMB Authentication/SMB Scanner >
2.5.1 Log collection/extraction tool function explanation
Obtain a valid password from the system administrator.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions. 027-589 SMB Protocol error 4-049
2.5.1 Log collection/extraction tool function explanation [Error Type]
Job Fail
027-587 SMB Protocol error 4-047 [Fault Content]
[Error Type] SMB protocol error (4-049): Locked out
Job Fail [Detection Conditions]
[Fault Content] <<< When this error occurred during SMB Authentication/SMB Scanner >>>
SMB protocol error (4-047): The password must be changed The user account is locked out.
[Detection Conditions] [Corrective Actions]
<<< When this error occurred during SMB Authentication >>> < When this error occurred during SMB Authentication/SMB Scanner >
The password was detected to require changing by the controller software (SMB library) of this Request the system administrator to unlock the user account.
machine. Perform the following.
[Corrective Actions] After selecting the [Account] tab in the [User Properties] window, uncheck [Account locked out].
<When this error occurred during SMB Authentication/SMB Scanner > If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Log in to Windows and change the password. has occurred and contact the Support G for instructions.
Request the system administrator to disable the ’change password at next login’. 2.5.1 Log collection/extraction tool function explanation
Perform the following.
After selecting the [Account] tab in the [User Properties] window, uncheck [User must change pass- 027-590 SMB Protocol error 4-050
word at next logon] under [Account Options].
[Error Type]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the Support G for instructions. Job Fail
2.5.1 Log collection/extraction tool function explanation [Fault Content]
SMB protocol error (4-050): The user account has expired
027-588 SMB Protocol error 4-048 [Detection Conditions]
<<< When this error occurred during SMB Authentication/SMB Scanner >>>
[Error Type]
The user account has expired.
Job Fail
[Corrective Actions]
[Fault Content]
< When this error occurred during SMB Authentication/SMB Scanner >
SMB protocol error (4-048): The user account is disabled
Obtain a valid user account from the system administrator.
[Detection Conditions] Request the system administrator to extend the validity period of the account.
<<< When this error occurred during SMB Authentication/SMB Scanner >>>
Perform the following.
The user account is disabled.
After selecting the [Account] tab in the [User Properties] window, select [End of:] from [Account
[Corrective Actions] expires] and extend the validity.
< When this error occurred during SMB Authentication/SMB Scanner > Request the system administrator to disable the account expiry.
Request the system administrator to enable the user account. Perform the following.
Perform the following. After selecting the [Account] tab in the [User Properties] window, select [Never] from [Account
After selecting the [Account] tab in the [User Properties] window, uncheck [Account Disabled] under expires].
[Account Options].
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Detection Conditions]
has occurred and contact the Support G for instructions. In H/W Check Mode, the controller detected an error with the external CDI.
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
Just write this in History.
027-591 SMB Protocol error 4-051 If the problem persists, perform the following:
[Error Type] – Check the command between DFE and M/C, and disconnect then connect the Video Cable
Job Fail between DFE and M/C.
[Fault Content] – Power Off/On
SMB protocol error (4-051): The user account is restricted. Blank password is not allowed
[Detection Conditions] 027-700 Mail address domain err
<<< When this error occurred during SMB Authentication/SMB Scanner >>> [Error Type]
The user account is restricted. Blank password is not allowed. job
[Corrective Actions] [Fault Content]
<When this error occurred during SMB Authentication/SMB Scanner > Sending to the domain of the destination mail address is prohibited. (before connecting to the
Set a user password. server)
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Detection Conditions]
has occurred and contact the Support G for instructions. The domain of the destination mail address is designated as a prohibited domain.
2.5.1 Log collection/extraction tool function explanation [Corrective Actions]
Check that the domain of the destination mail address is not designated as a prohibited domain.
027-599 SMB Protocol error 4-other If the problem still persists, collect the pfshowinfo8 log immediately after the occurrence of the prob-
[Error Type] lem and contact the support division for directions.
2.5.1 LOG
Job Fail
[Fault Content]
SMB/LDAP Protocol Error (code for others) 027-701 Disconnect network cable
[Detection Conditions] [Error Type]
1. An error internal to SMB Library excluding 027-547 through 027-578 occurred. job
2. The protocol category with which to fill in Coml_Fault_GetNETCeCode( ) was an unexpected one. [Fault Content]
* FTP/HTTP/an undefined category was specified. (DMP6-1) In external authentication, the disconnected cable is detected.
[Corrective Actions] [Detection Conditions]
Operate again. As a result of checking for disconnection of the network cable before the external authentication
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the operation, the disconnected cable has been detected.
info9 or xxx.tgz log and the network log and contact Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation The network cable is disconnected from the device. Confirm the cable is disconnected and recon-
nect it.
027-600 ExtPrint Check Mode Error
[Error Type] 027-702 Certificate for addresses, was not found
a hidden fail [Error Type]
[Fault Content] job
External Print CheckMode Error
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[Fault Content] (VKCMERR_CERT_AFFILIATION_CHANGED)
No certificate for the destination exists. (before connection to the server) (VKCMERR_CERT_SUPERSEDED)
[Detection Conditions] (SMLNG_KEY_REVOKED)
when sending SMIME mail (SMLNG_KEY_NOTHING) [Corrective Actions]
[Corrective Actions] 1. Store in this machine a destination certificate that is not on the list of revoked certificates.
1. Store a certificate for the destination in this machine.
027-706 Certificate not found
027-703 Certificate for addresses, was expired [Error Type]
[Error Type] Job Fail
job [Fault Content]
[Fault Content] No device certificate exists. (before connection to the server)
The certificate for the destination expired. (before connection to the server) [Detection Conditions]
[Detection Conditions] When SMIME mail was sent, No Certificate was detected.
when sending SMIME mail (VKCMERR_CERT_EXPIRED) [Corrective Actions]
[Corrective Actions] 1. Store the device certificate in this machine.
1. Store the correct certificate for the destination in this machine. Check the following: If the problem persists, perform the following.
• the term for which the certificate is valid
OF-09 Common Job Fail
• The time the device tells is correct.
027-707 Certificate expired
027-704 Certificate for addresses, was untrusted [Error Type]
[Error Type] Job Fail
job [Fault Content]
[Fault Content] The device certificate expired. (before connection to the server)
The certificate for the destination is not reliable. (before connection to the server) [Detection Conditions]
[Detection Conditions] When SMIME mail was sent, an invalid (expired) certificate was detected.
when sending SMIME mail (SMLNG_KEY_UNTRUST) [Corrective Actions]
[Corrective Actions] 1. Store the correct device certificate in this machine. Check the following:
1. Check for the certification path for the destination certificate and import the necessary CA certificate. • the term for which the certificate is valid
• The time the device tells is correct.
027-705 Certificate for addresses, was revoked If the problem persists, perform the following.
[Error Type] OF-09 Common Job Fail
job
[Fault Content] 027-708 Certificate untrusted
The certificate for the destination existed on a list of revoked certificates. (before connection to the [Error Type]
server) Job Fail
[Detection Conditions] [Fault Content]
when sending SMIME mail
The device certificate is not reliable. (before connection to the server)
(VKCMERR_CERT_REVOKED)
[Detection Conditions]
(VKCMERR_KEY_COMPROMISED)
When SMIME mail was sent, an unreliable certificate was detected.
[Corrective Actions] [Detection Conditions]
1. Check that the mail address written on the device certificate is the same as that set up on the The Mail I/O received the S/MIME signature mail but could not obtain the sender certificate. The S/
device. MIME signature mail sent from the device always includes the device certificate.
2. Check for the certification path for the device certificate and import the necessary CA certificate. [Corrective Actions]
If the problem persists, perform the following. To validate the signature, a valid sender certificate is required. Register the sender certificate in M/C
or change your mailer options so that the S/MIME signature mails from the sender will be sent with
OF-09 Common Job Fail the certificate.
If the problem persists, perform the following procedures in sequence to repair it.
027-709 Certificate revoked OF-09 Common Job Fail
[Error Type] 2.4.5 Network-Related Details Check Flow
Job Fail
[Fault Content] 027-712 S/MIME mail sender certificate not valid
The certificate for the destination existed on a list of revoked certificates. (before connection to the [Error Type]
server)
Job Fail
[Detection Conditions]
[Fault Content]
When SMIME mail was sent, a discarded certificate was detected (which is registered in CRL).
Invalid S/MIME Mail Certificate Error
[Corrective Actions]
[Detection Conditions]
1. Store in this machine a destination certificate that is not on the list of revoked certificates.
The Mail I/O received the S/MIME signature mail but as the sender certificate was invalid, a signa-
If the problem persists, perform the following. ture verification error was detected.
OF-09 Common Job Fail [Corrective Actions]
To validate a signature, a valid sender certificate is required. As the sender certificate registered in
027-710 S/MIME mail was disabled the device is unreliable or it has expired, the S/MIME signature mail is unreliable and the received
mail is discarded.
[Error Type] Check that the signature bearer of the CA certificate is registered in the device.
Job Fail
Explain to the customer that the sender ’needs to send a mail that is signed with a valid certificate’
[Fault Content] because the sender certificate has expired.
Invalid SMIME Mail Error If the problem persists, perform the following procedures in sequence to repair it.
[Detection Conditions] OF-09 Common Job Fail
The Mail I/O received S/MIME mail even though S/MIME was disabled. 2.4.5 Network-Related Details Check Flow
[Corrective Actions]
Sender has the S/MIME certificate for the M/C but the S/MIME settings in M/C is invalid. Enable S/ 027-713 S/MIME mail was altered
MIME setting in the device. [Error Type]
If the problem persists, perform the following procedures in sequence to repair it.
Job Fail
OF-09 Common Job Fail
[Fault Content]
2.4.5 Network-Related Details Check Flow
Receive S/MIME Mail Tampered Error
[Detection Conditions]
027-711 S/MIME mail sender certificate not found The Mail I/O received the S/MIME signature mail but tampered mail was detected and it was dis-
[Error Type] carded.
Job Fail [Corrective Actions]
[Fault Content] Attackers may tamper mails on the sending path. Explain to the customer that the device is blocking
SMIME Mail Certificate Retrieval Error the attacks from attackers.
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If the problem persists, perform the following procedures in sequence to repair it. [Detection Conditions]
OF-09 Common Job Fail Prohibited unsigned mail was detected. All the S/MIME unsigned mails (including standard mails
2.4.5 Network-Related Details Check Flow and S/MIME encrypted mails) are discarded.
[Corrective Actions]
027-714 S/MIME mail sender impersonation The flag that prohibits receiving of unreliable mail is enabled. If a problem is found, disable the flag
that prohibits receiving of unreliable mail.
[Error Type]
If the problem persists, perform the following procedures in sequence to repair it.
Job Fail
OF-09 Common Job Fail
[Fault Content] 2.4.5 Network-Related Details Check Flow
S/MIME Mail Sender Impersonation Error
[Detection Conditions]
027-717 No MX Record at the DNS
The Mail I/O received the S/MIME signature mail but as the sender address and the signature mail
address were different. An impersonated sender was detected and the mail was discarded. [Error Type]
[Corrective Actions] Job
Mails may be sent from impersonated senders. Explain to the customer that the device is blocking [Fault Content]
the attacks from attackers. No MX Record at the DNS
If the problem persists, perform the following procedures in sequence to repair it. [Detection Conditions]
OF-09 Common Job Fail An enquiry was sent to the DNS Server for the MX Record, but it cannot be obtained.
2.4.5 Network-Related Details Check Flow [Corrective Actions]
1. The SMTP Server Address that is used for sending E-mails cannot be obtained from the DNS
027-715 S/MIME mail certficate not support Server.
[Error Type] Check with the DNS Server Administrator on the existence of DNS/MX Record.
2. Check that the DNS Server Settings of the device is set properly.
Job Fail
If the problem persists, obtain the pfshowinfo9 log and the network packets immediately after the problem
[Fault Content] has occurred and contact the support department for instructions.
SMIME Mail Certificate Not Supported
[Detection Conditions] 2.4.5 Log collection/extraction tool function explanation
The secret key (certificate) supported by S/MIME encrypted mail is not registered in the device.
This problem occurs when an appropriate certificate is registered in the certificate repository but not 027-720 Ext Srv. Host Not Found
in S/MIME certificate, or when the S/MIME certificate itself is not registered yet. [Error Type]
[Corrective Actions] Job Fail
Check that the appropriate certificate is registered and is set as the S/MIME certificate in the M/C. [Fault Content]
If the problem persists, perform the following procedures in sequence to repair it. Server for Application Interface cannot be found during Web Service Interface.
OF-09 Common Job Fail [Detection Conditions]
2.4.5 Network-Related Details Check Flow Either the specified server for the application interface cannot be found or the DNS could not be
resolved during Web service interface.
027-716 No-Signed mail receipt was rejected An error occurred during DNS resolution for FQDN (HTTP/HTTPS) because no DNS Server is set
up.
[Error Type]
Job Fail
[Corrective Actions]
Check that the DNS server address is set properly. Check that the PC running the application inter-
[Fault Content] face (CWFS etc.) is registered in DNS.
Unsigned Mail Prohibited
If the problem persists, obtain instructions from DocuShare and then perform the following proce-
dures in sequence to repair it.
OF-09 Common Job Fail [Error Type]
2.4.5 Network-Related Details Check Flow Job Fail
[Fault Content]
027-721 Ext Srv. Not Found Application Interface During Web Service Interface - Authentication Failure
[Error Type] [Detection Conditions]
Job Fail A request for application interface is issued from the machine during Web service interface, but
[Fault Content] authentication has failed because the one-time password that is set in the instructions sent from
DocuShare has expired.
Application Interface Destination During Web Service Interface - Not Found
[Corrective Actions]
[Detection Conditions]
Check the User Name and password to be entered for creating a job flow. (Currently, this failure
Either the specified server for the application interface cannot be found or the DNS could not be
does not occur because CWFS does not support authentication.)
resolved during Web service interface.
If the problem persists, obtain instructions from DocuShare and then perform the following proce-
An error occurred during DNS resolution for FQDN (HTTP/HTTPS) because no DNS Server is set dure to repair it.
up, and so on.
OF-09 Common Job Fail
[Corrective Actions]
Check that the DNS server address is set properly. Check that the PC running the application inter-
face (CWFS) is registered in DNS. 027-724 Ext Srv. Access Fail
If the problem persists, obtain instructions from DocuShare and then perform the following proce- [Error Type]
dures in sequence to repair it. Job Fail
OF-09 Common Job Fail [Fault Content]
2.4.5 Network-Related Details Check Flow
Application Interface During Web Service Interface - Access Failure
[Detection Conditions]
027-722 Ext Srv. Timeout Fail The access to the application interface failed (for all causes other than service not found, timeout or
[Error Type] authentication failure) during Web service interface.
Job Fail [Corrective Actions]
[Fault Content] Check that the application interface (CWFS) is working correctly. If ok, check the log.
Application Interface During Web Service Interface - Timeout If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
A request for application interface is issued from the machine during Web service interface, but it
does not receive a response within the specified time (default: 60[sec]). 027-725 Ext Srv. Operation Fail
[Corrective Actions] [Error Type]
1. If a number of documents is specified for scanning, scan one document and store it. Job Fail
2. When scanning and storing are successful, change the application interface timeout value. If scan- [Fault Content]
ning and storing are not successful, perform step (3).
Application Interface During Web Service Interface - Job Operation Failure
3. Check that the scan document can be uploaded from the PC browser. When uploading is success-
ful, change the application interface timeout value. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. Job operation has failed at the machine for application interface during Web service interface.
OF-09 Common Job Fail An error occurred when a job is ’paused’, ’resumed’, or ’canceled’ from the machine panel.
[Corrective Actions]
027-723 Ext Srv. Authentication Fail Check that the application interface (CWFS) is working correctly. If ok, check the log.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
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If the problem persists, perform the following procedure to repair it.
027-726 Ext Srv. Unknown State OF-09 Common Job Fail
[Error Type]
Job Fail 027-730 SMTP mail division error
[Fault Content] [Error Type]
Application Interface During Web Service Interface - Unknown Job Status job
[Detection Conditions] [Fault Content]
The status of the application interface destination is unknown during Web service interface. split-mail error (before connection to the server)
[Corrective Actions] [Detection Conditions]
Check that the application interface (CWFS) is working correctly. If ok, check the log. A mail was split in linking to the system.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-09 Common Job Fail 1. The number of original pages scanned exceeds the preset pagination value.
Increase the preset pagination value, or reduce the number of original pages scanned.
027-727 Ext Srv. Req Invalid Params
027-731 Server Limit Err
[Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Application Interface During Web Service - Invalid Parameter
[Fault Content]
Job Template Server Connection Limit Count Error
[Detection Conditions]
The parameter for the application interface is incorrect during Web service interface.
[Detection Conditions]
The CWSS NetWare Job and NetWare polling were started up simultaneously.
The machine failed to send a application interface request due to job flow breakage etc.
[Corrective Actions] [Corrective Actions]
Check the parameters for creating a job flow. Finish the currently activate NetWareJob, and then retry the operation.
If the problem persists, perform the following procedure to repair it. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
problem has occurred and contact the support department for instructions.
OF-09 Common Job Fail
2.5.1 Log collection/extraction tool function explanation
027-728 Ext Srv. Req File Exceed 027-732 Server Access Err
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
The number of files requested to be sent exceeded the maximum number of files that can be sent
Job Template Server Access Error
during Web service interface (this occurs when a single-page document is being stored).
[Detection Conditions] [Detection Conditions]
Either the Job Template server has insufficient capacity or a failure has occurred in the server disk.
The number of files requested to be sent to an external service exceeded the maximum number of
files that can be sent during Web service interface. [Corrective Actions]
This occurs if the instructions requesting DocuShare to scan and upload documents in the single- Check that the server disk is normal and has free space, and then retry the operation.
page format is created. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
It does not occur when only multi-page documents are the target. problem has occurred and contact the support department for instructions.
[Corrective Actions] 2.5.1 Log collection/extraction tool function explanation
Set a job so that the maximum number of files that can be sent will not be exceeded.
027-733 Server SSL Err [Fault Content]
[Error Type] Device SSL Error
Job Fail [Detection Conditions]
[Fault Content] When SSL transfer was instructed, the SSL setting of the device is disabled.
Job Template Server SSL Error [Corrective Actions]
[Detection Conditions] Perform the following.
1. Enable the SSL settings of the M/C.
The SSL setting for the Job Template server did not become enabled.
2. Or, specify HTTP as the transfer protocol.
[Corrective Actions]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
Check that the SSL setting for the Job Template server is enabled.
problem has occurred and contact the support department for instructions.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
2.5.1 Log collection/extraction tool function explanation
problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
027-736 Device Certificate Err
027-734 Server Certificate Err [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Device SSL Certificate Error
[Fault Content]
Job Template Server SSL Certificate Error
[Detection Conditions]
When server certificate validation is instructed, the server certificate validation of the device is dis-
[Detection Conditions] abled.
The server certificate is invalid.
[Corrective Actions]
[Corrective Actions] Perform the following.
Perform the following.
1. Enable the server certificate validation settings of the M/C.
1. Using the HTTPS protocol, check whether the Job Template server is accessible from the PC.
2. Or, disable the server certificate validation setting during transfer.
2. Check whether the SSL server certificate of the Job Template server is registered in the
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the
device. problem has occurred and contact the support department for instructions.
3. Check whether the SSL server certificate of the Job Template server is valid. 2.5.1 Log collection/extraction tool function explanation
For example, check the following:
– The certificate has not expired yet.
– The time that is set in the device is correct.
027-737 Template Server Read ERR
– It is not in the discard list. [Error Type]
– The certificate path of the SSL server certificate and import any necessary CA certificate. Job Fail
4. If the certificate is not registered in the Job Template server, disable the device certificate vali- [Fault Content]
dation. [Read Error in Obtaining JT]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the Read error from the server
problem has occurred and contact the support department for instructions.
[Detection Conditions]
2.5.1 Log collection/extraction tool function explanation
An error was received from the server to a FTP command ’TYPE A’, ’LIST’, or ’RETR’.
[Corrective Actions]
027-735 Device SSL Config Err Check the access right, etc.
[Error Type] 1. Check that ’Read Authorization’ is established for the storage destination server directory set
Job Fail as a resource.
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If the problem persists, perform the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail The system failed in obtaining data connection or list data using the FTP command ’LIST’.
[Corrective Actions]
027-739 Invalid Template Server Path Check the network environment and the server.
[Error Type] If the problem persists, perform the following procedure:
Job Fail 1. Connect the network cable from the M/C properly.
[Fault Content] 2. From the destination server, use ’PING’ to check that the M/C can be ’seen’.
3. Perform the ’ping’ test on the destination server from PSW.
[Path Error in Obtaining JT]
4. From a client PC, check that the ftp connection to the destination server is possible.
The specified path of the Job Template Pool Server cannot be found.
If the problem persists, perform the following procedure to repair it.
[Detection Conditions]
OF-09 Common Job Fail
An error was received from the server to the FTP command ’CWD’.
[Corrective Actions]
Check the path information, etc.
027-742 HD File System Full
1. Set the resource of the storage destination path from the client PC using CentreWare. [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
OF-09 Common Job Fail [Fault Content]
[File Full in Obtaining JT]
027-740 Template Server Login ERR File system was full when the Job Template was stored into the local HD.
[Error Type] [Detection Conditions]
Job Fail The HDD was full when writing to a local HDD Job Template or when writing temporary work files.
[Fault Content] [Corrective Actions]
Delete the files in the HDD. Or, initialize the HD.
[Log-in Error in Obtaining JT]
1. Scanned images may cause the HDD to be full. Wait for a while and try again.
Cannot log in to the Job Template Pool Server.
If the problem persists, perform the following procedures in sequence to repair it.
[Detection Conditions]
OF-09 Common Job Fail
Login to the FTP Server failed.
OF-02 HDD System Fail
[Corrective Actions]
Check the user information, etc.
1. Set the log-in name and password in the Job Template file storage destination.
027-743 Template Server Install ERR
2. From some other PC connected to the network, check that you can log in with the above [Error Type]
account. Job Fail
3. From a client PC, set a login name and password as a resource using CentreWare. [Fault Content]
If the problem persists, perform the following procedure to repair it. Job Template Pool Server Setting Failure
OF-09 Common Job Fail [Detection Conditions]
The address format of the Job Template Pool Server is incorrect.
027-741 Template Server Connect Fail [Corrective Actions]
[Error Type] Set the parameters related to the Job Template Pool Server.
Job Fail If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-09 Common Job Fail
[Network Error in Obtaining JT]
Cannot connect to the Job Template Pool Server. 027-744 Template Server ADD ERR (DNS Library)
[Error Type] 027-750 Fax document incongruent
Job Fail [Error Type]
[Fault Content] Job Fail
The Job Template Pool Server address cannot be resolved. (Response to the DNS library error) [Fault Content]
[Detection Conditions] Transfer Instruction when Internet FAX Transfer is prohibited, or Scan and Printer Document Print
An error occurred while callng the DNS Resolution Library. Instruction during Interruption
[Corrective Actions] [Detection Conditions]
Check the connection to the DNS. Or, check whether the Job Template Pool Server domain name • With Internet FAX Document E-mail and Internet FAX Transfer prohibited, Internet FAX Document
has been registered in the DNS. E-mail and Internet FAX Transfer instructions were received.
If the problem persists, perform the following procedure to repair it. • Printing Scan and Printer documents was instructed during interruption.
OF-09 Common Job Fail [Corrective Actions]
2.4.5 Network-Related Details Check Flow • For Internet FAX received document, enable the transfer setting.
• Clear interruption and print when printing Scan and Printer documents during interruption.
027-745 Template Server ADD ERR (DNS address) If the problem persists, perform the following procedures in sequence to repair it.
[Error Type] OF-09 Common Job Fail
Job Fail 2.4.5 Network-Related Details Check Flow
[Fault Content]
The Job Template Pool Server address cannot be resolved. (The DNS address is not set) 027-751 Job Template analysis error
[Detection Conditions] [Error Type]
During address resolution, the DNS Server address is not set. Job Fail
[Corrective Actions] [Fault Content]
Set the DNS address. Or, set the Job Template Pool Server address using IP address. Instruction Analysis Error
If the problem persists, perform the following procedures in sequence to repair it. [Detection Conditions]
OF-09 Common Job Fail An error was detected when analyzing the given instruction.
2.4.5 Network-Related Details Check Flow [Corrective Actions]
Re-examine the contents of the instruction.
027-746 JobTemplate Pool Server Not Ready If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 027-752 Must user un inputting
Job Template Pool Server Protocol Startup Error [Error Type]
[Detection Conditions] Job Fail
The port of the protocol specified in Job Template Pool Server settings is not started up. [Fault Content]
[Corrective Actions] Mandatory User Not Entered
Start up the port of the protocol (FTP client or SMB) specified in Job Template Pool Server settings. [Detection Conditions]
If the problem persists, perform the following procedures in sequence to repair it. With the required user entry not entered, the instruction to start the job was given.
OF-09 Common Job Fail [Corrective Actions]
2.4.5 Network-Related Details Check Flow Perform the following:
1. Do not link the box to the instruction that requires user entry.
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2. Set preset values for the items in the instruction requiring user entry. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Check the following:
OF-09 Common Job Fail Check 1: Check if the parameter setting specified in XDOD client is out of system specifications.
Check 2: Check the XDOD client and Controller versions, and then save the XDOD job ticket and
027-753 Job flow service request disabled contact Support G for checking.
(It would be the best if PRN file can be obtained, but it is not possible from the XDOD client.)
[Error Type]
If the problem persists, perform the following procedure to repair it.
Job Fail
OF-09 Common Job Fail
[Fault Content]
Invalid Instruction Service
027-761 Web Print time out
[Detection Conditions]
Job is executed by instruction when the service is disabled.
[Error Type]
Job Fail
[Corrective Actions]
Enable the service.
[Fault Content]
If the problem persists, perform the following procedure to repair it. Although a Web Print job was received, the machine did not start printing within the [On-Demand
Print Duration] time ([On-Demand Print Duration] is a KO system data)
OF-09 Common Job Fail
[Detection Conditions]
Although On-demand Print due to print request from this machine restarted and instructed the
027-754 Job flow service File signature setting mismatch machine to print, the time ’since the print was requested until the printing actually started’ has
[Error Type] exceeded the system data [= On-Demand Print Duration]. One of the causes for this error is that on-
Job demand print was instructed for multiple documents.
[Fault Content] [Corrective Actions]
Take any one of the following actions:
File Signature Settings Mismatch in Instruction
1. If on-demand print for multiple documents was instructed using the external access function,
[Detection Conditions] reduce the number of documents before retrying it.
When performing signature setting using XDW or PDF in an instruction, the setting in the instruction
2. If the problem persists, enter the System Administrator mode and select [System Settings] >
is specified as ’Default’ while the system data is set as ’Custom’. [System Settings] > [Machine Clock/Timers] > [On-Demand Print Duration] > to either extend
Or, the setting in the instruction is not ’Default’ and it is different from the system data setting. the time or set it to 0.
[Corrective Actions] [# Supplement #] When using the external access function to instruct printing of multiple documents
Check the system data setting of the XDW/PDF signature and the signature setting that is specified by on-demand print, the machine does not take the print processing time into consideration until the
in the instruction. If the system data setting is different from the setting in the instruction, either last document is received. Therefore, for cases of large volume documents or complicated docu-
change the instruction or change the system data. ments that require long data processing time, the machine may issue timeout even before receiving
the last document. Set the validity time according to the document format to be printed.
If the problem persists, carry out the following procedure:
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred
OF-09 Common Job Fail
and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
027-760 XJT Command Fail
[Error Type] 027-762 Illegal Web Print job ticket
Job Fail
[Error Type]
[Fault Content] Job Fail
XJT Command Error (Parameter setting out of specifications)
[Fault Content]
[Detection Conditions] Although a Web Print job was received, the attached job execution ticket is incorrect
Incorrect Command from XDOD Client
[Detection Conditions] [Error Type]
Although on-demand job was instructed to this machine using the external access function, the Job Fail
specified job ticket has the following innacuracies: [Fault Content]
– The job ticket is abnormally overwritten due to a software error in this machine.
DFE Disk Full
– The job ticket is abnormally overwritten due to a bug in the external server from which the job
was sent.
[Detection Conditions]
The remaining HD capacity in the DFE became less than 500MB when printing from DFE.
– The job ticket is abnormally overwritten due to network problems.
– The job ticket was intentionally tampered with. [Corrective Actions]
[Corrective Actions] Change the job conditions and try again.
Delete unnecessary files from the HD in the DFE.
Instruct to print again.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred If the problem persists, perform the following procedure to repair it.
and contact the Support G for instructions. OF-09 Common Job Fail
2.5.1 Log collection/extraction tool function explanation
027-772 SMTP server error (HELO Command refusal)
027-763 Auditron - Cannot Verify User [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] The SMTP server refused the HELO command. (after connection to the server)
Auditron - Cannot Verify User [Detection Conditions]
[Detection Conditions] (SMTPERR_HELO_FAIL)
The device cannot check user info with the external accounting server. [Corrective Actions]
[Corrective Actions] 1. If any non-ASCII letters are used for the machine host name, use ASCII letters to set it.
Make the external accounting server operate properly. Repair the network failure. If the situation does not improve, contact the network administrator for advice and check that the SMTP
server supports the HELO command.
Connect the cable properly. Set up the device so that it can properly communicate with the external
accounting server.
027-773 SMTP server communication timeout
027-770 PDL Error [Error Type]
job
[Error Type]
Job Fail
[Fault Content]
Time to communicate with the SMTP server ran out. (after connection to the server)
[Fault Content]
Cont Detection DFE PDL Error
[Detection Conditions]
(SMTPERR_TIMEOUT)
[Detection Conditions]
The DFE detected a failure in PDL during job processing.
[Corrective Actions]
1. Time-out occurred in communicating with the SMTP server.
[Corrective Actions]
Wait a while and operate again.
Change the job conditions and try again.
If the problem persists, perform the following procedure to repair it.
027-774 SMTP address inaccurate character
OF-09 Common Job Fail
[Error Type]
job
027-771 DFE Disk Full
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[Fault Content] 027-778 There is no mode specified by SMTP-AUTH.
Unavailable letters were specified as a destination address. (after connection to the server) [Error Type]
[Detection Conditions] job
(SMTPERR_INVALID_CHARACTER) [Fault Content]
[Corrective Actions] The mode specified by SMTP-AUTH was not found. (after connection to the server)
1. Use only ASCII letters for a destination address letter-string. [Detection Conditions]
(SMTPERR_AUTH_METHOD)
027-775 Too many SMTP address [Corrective Actions]
[Error Type] 1. Contact the network administrator to see what SMTP authentication method the server uses.
job The device supports PLAIN (plain text) Authentication, LOGIN (BASE64 type) Authentication, and
[Fault Content] CRAM-MD5 (challenge-and-response type).
Too many mail addresses caused a failure. (after connection to the server)
027-779 It attestation-fails by SMTP-AUTH
[Detection Conditions]
(SMTPERR_TOO_MANY_RECIPIENTS)
[Error Type]
job
[Corrective Actions]
1. Reduce the number of mail addresses.
[Fault Content]
A failure in authentication based on SMTP-AUTH (after connection to the server)
[Detection Conditions]
027-776 SMTP server error (EHLO Command refusal)
(SMTPERR_AUTH_FAILED)
[Error Type]
[Corrective Actions]
job
1. SMTP authentication failed.
[Fault Content] Check that correct authentication information (user name and password) is set up.
The SMTP server refused the EHLO command. (after connection to the server)
[Detection Conditions] 027-796 Email Not Printed
(SMTPERR_EHLO_FAIL) [Error Type]
[Corrective Actions] Job Fail
1. If any non-ASCII letters are used for the machine host name, use ASCII letters to set it. [Fault Content]
If the situation does not improve, contact the network administrator for advice and check that the SMTP E-mail Print Control Through User Settings
server supports the EHLO command.
[Detection Conditions]
027-777 SMTP server un-supports SMTP-AUTH. For received E-mail, the settings were set to ’Do not print header and content’. As E-mails without
attachments were received, they were destroyed.
[Error Type] In the above case, the Mail IO leaves the error history report indicating that the mail has been dis-
job carded together with ChainLink.
[Fault Content] No jobs are generated due to the specification.
The SMTP server does not support SMTP-AUTH. (after connection to the server) [Corrective Actions]
[Detection Conditions] Set to the correct settings again, such as [Print Header and Content].
(SMTPERR_AUTH_NONSUPPORT) If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-09 Common Job Fail
1. Send mail without setting SMTP-AUTH.
2. If you want to use the SMTP-AUTH function, contact the system administrator for advice. 027-797 Invalid Output Destination
[Error Type] [Fault Content]
Job Fail Manual duplex(Back Print from Tray5)
[Fault Content] [Detection Conditions]
Incorrect Output Destination of Received Mail Green Controller was notified by EFI Controller that one side finished being printed.
[Detection Conditions] [Corrective Actions]
No jobs are generated. Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 5.
E-mail to Box and E-mail to Fax were dropped. An E-mail was received with this setting.
[Corrective Actions] 027-913 Manual duplex(Back Recovery - Front Print)
Specify the output destination that can be processed by the device and ask the customer to send [Error Type]
the job again.
operation
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
[Fault Content]
Manual duplex(Back Recovery - Front Print from Tray7)
[Detection Conditions]
027-910 Manual duplex operation(Back Print from Tray7)
Green Controller was notified of a jam by EFI Controller.
[Error Type]
[Corrective Actions]
operation
While a print of side 2 was being output from Tray 7 in manual duplex, the print was jammed.
[Fault Content] Remove all the sheets of paper from Input Tray 7/Output Tray. Then reprint side 1 of the print.
Manual duplex(Back Print from Tray7)
[Detection Conditions] 027-914 Manual duplex(Back Recovery - Front Print)
Green Controller was notified by EFI Controller that one side finished being printed.
[Error Type]
[Corrective Actions] operation
Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 7.
[Fault Content]
Manual duplex(Back Recovery - Front Print from Tray6)
[Detection Conditions]
027-911 Manual duplex(Back Print from Tray6) Green Controller was notified of a jam by EFI Controller.
[Error Type] [Corrective Actions]
operation
While a print of side 2 was being output from Tray 6 in manual duplex, the print was jammed.
[Fault Content] Remove all the sheets of paper from Input Tray 6/Output Tray. Then use Input Tray 6 to reprint side
Manual duplex(Back Print from Tray6) 1 of the print.
[Detection Conditions]
Green Controller was notified by EFI Controller that one side finished being printed. 027-915 Manual duplex(Back Recovery - Front Print)
[Corrective Actions] [Error Type]
Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 6. operation
[Fault Content]
027-912 Manual duplex(Back Print from Tray5) Manual duplex(Back Recovery - Front Print from Tray5)
[Error Type] [Detection Conditions]
operation Green Controller was notified of a jam by EFI Controller.
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[Corrective Actions]
While a print of side 2 was being output from Tray 5 (Bypass Tray) in manual duplex, the print was
jammed. Remove all the sheets of paper from Input Tray 5 (Bypass Tray)/Output Tray. Then use
Input Tray 5 (Bypass Tray) to reprint side 1 of the print.
027-916 Manual duplex(Back Recovery - Back Print)
[Error Type]
operation
[Fault Content]
Manual duplex(Back Recovery - Back Print from Tray7)
[Detection Conditions]
Green Controller was notified of a jam by EFI Controller.
[Corrective Actions]
While a print of side 2 was being output from Tray 7 in manual duplex, the print was jammed.
Reprint side 1 of the print. After finishing it, use Input Tray 7 to reprint side 2 of each of the pages
from the jammed page to the final page.
027-917 Manual duplex(Back Recovery - Back Print)
[Error Type]
operation
[Fault Content]
Manual duplex(Back Recovery - Back Print from Tray6)
[Detection Conditions]
Green Controller was notified of a jam by EFI Controller.
[Corrective Actions]
While a print of side 2 was being output from Tray 6 in manual duplex, the print was jammed.
Reprint side 1 of the print. After finishing it, use Input Tray 6 to reprint side 2 of each of the pages
from the jammed page to the final page.
027-918 Manual duplex(Back Recovery - Back Print)
[Error Type]
operation
[Fault Content]
Manual duplex(Back Recovery - Back Print from Tray5)
[Detection Conditions]
Green Controller was notified of a jam by EFI Controller.
[Corrective Actions]
While a print of side 2 was being output from Tray 5 (Bypass Tray) in manual duplex, the print was
jammed. Reprint side 1 of the print. After finishing it, use Input Tray 5 (Bypass Tray) to reprint side 2
of each of the pages from the jammed page to the final page.
028-910 Wrong Fusing Unit Type Fail [Detection Conditions]
[Fault Name] The Fusing Unit is set to Envelope Mode and is hence unable to process the specified paper (other
than envelope).
Wrong Fusing Unit Type Fail
[Corrective Actions]
[Error Type]
Change the Fusing Unit to Standard Mode.
Operation
[Fault Content]
The Fusing Unit needs to be replaced
[Detection Conditions]
The type of the currently installed Fusing Unit is not able to process the specified paper (paper
type).
It is assumed that multiple Fusing Unit (one as standard and other specialized Fusing Unit that
cater to the customer’s specific paper requirements) are available, from which the user can perform
the switch, and that the type of Fusing Unit can be automatically detected.
[Corrective Actions]
Replace the Fusing Unit with one that can handle the specified paper (paper type).
028-911 Wrong Fusing Unit Mode Fail
[Fault Name]
Wrong Fusing Unit Mode Fail
[Error Type]
Operation
[Fault Content]
The Fusing Unit Mode is incorrect.
[Detection Conditions]
The mode of the currently installed Fusing Unit is not able to process the specified paper (paper
type).
[Corrective Actions]
Change the mode of the Fusing Unit to one that can handle the specified paper (paper type).
028-912 Fusing Unit Lever Envelope Fail
[Fault Name]
Fusing Unit Lever Envelope Fail
[Error Type]
Operation
[Fault Content]
The Fusing Unit Mode is incorrect (the Fusing Unit is in Envelope Mode and hence can only print
envelopes).
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033-310 Fax Charge Function Fail By Multi Channel [Fault Content]
[Error Type] It has been detected that after the FaxCardMini initailization, the device cannot communicate with
FaxCardMini.
Sub
[Detection Conditions]
[Fault Content]
It has been detected that after the FaxCardMini initailization, the device cannot communicate with
The Fax send billing function was turned ON although multiple lines are installed.
FaxCardMini.
[Detection Conditions] [Corrective Actions]
The Fax send billing function was turned ON although multiple lines are installed. Turn the power OFF then ON.
[Corrective Actions] If the problem reoccurs, go to the following and solve it.
Turn OFF the FAX send billing function or change to a single-line installation. OF-11 FAX Job Fail
033-311 Invalid Addressbook Data are Registered 033-314 Controller ROM Fax Card ROM mismatch
[Error Type] [Error Type]
sub sub
[Fault Content] [Fault Content]
Data in Address Book is invalid. The version of the USB-I/F reported from FaxCardMini does not match.
[Detection Conditions] [Detection Conditions]
When FaxCont is on, invalid Address Book data is detected. The Controller has detected a version mismatch.
[Corrective Actions] [Corrective Actions]
Clear NVM (Sys-USER). Upgrade both the Controller and FaxCardMini ROMs to the latest version.
033-312 Controller not respond when system is changing mode 033-315 USB Fatal Error
[Error Type] [Error Type]
sub sub
[Fault Content] [Fault Content]
FCM has detected Timeout. (The Host has not transited to Sleep a specific time after receiving a A notice from the USB Fax Class Driver has caused a Fatal Error.
request to transit to Sleep.)
[Detection Conditions]
[Detection Conditions] A notice from the USB Fax Class Driver has caused a Fatal Error (USB Driver failure, HW failure,
The Controller has not transited to Sleep Mode a specific time after. etc.).
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. Turn the power OFF then ON.
If the problem reoccurs, go to the following and solve it. If the problem reoccurs, go to the following and solve it.
OF-07 Fax System Fail OF-07 Fax System Fail
033-313 USB disconnected 033-316 FAX Device Cont Error
[Error Type] [Error Type]
sub sub
[Fault Content]
A fatal error with FaxDevCont/PrintFormat
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[Detection Conditions] [Corrective Actions]
An error has occurred in the DeviceCont area in the FaxCont. Turn the power OFF then ON. If the problem still reoccurs, there is a strong posibility of FaxCont2
[Corrective Actions] software bugs in the Controller.
Go to the following and solve the problem.
Turn the power OFF then ON.
OF-07 Fax System Fail
If the problem reoccurs, go to the following and solve it.
OF-07 Fax System Fail
033-320 Controller not respond when system is Booting
033-317 FAX Device Error [Error Type]
[Error Type] sub
sub [Fault Content]
[Fault Content] A problem with FaxCont has been detected. (No response)
A fatal error with FaxDevice [Detection Conditions]
[Detection Conditions] At Boot, the Controller has made no response for a certain time.
An error has occurred in the FaxDevice area in the FaxCont. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON.
If the problem reoccurs, go to the following and solve it.
Turn the power OFF then ON.
OF-07 Fax System Fail
If the problem reoccurs, go to the following and solve it.
OF-14 Fax Card Fail
033-321 Fax Card not respond when system is Booting
033-318 Image Processing Error [Error Type]
[Error Type] sub
sub [Fault Content]
[Fault Content] A problem with FaxCardMini has been detected. (Not installed, no response, or detection of
PCCCard installed)
A fatal error with the image processing I/F, image processing control or image processing.
[Detection Conditions]
[Detection Conditions]
At Boot, the Fax Card has made no response for a certain time.
A fatal error has occurred with image processing for Fax.
[Corrective Actions]
[Corrective Actions]
Turn the power OFF then ON.
Turn the power OFF then ON.
If the problem reoccurs, go to the following and solve it.
If the problem reoccurs, go to the following and solve it.
OF-07 Fax System Fail
OF-07 Fax System Fail
033-322 FAX Card I/F timeout
033-319 Fax Control task detects error
[Error Type]
[Error Type]
sub
sub
[Fault Content]
[Fault Content]
A problem in Faxc2 has been detected.
A problem in Faxc2 has been detected.
(The I/F to faxc has timed out.)
(No zone can be secured; a proble has been detected during Configure processing.)
[Detection Conditions]
[Detection Conditions]
No response has been made within a certain length of time in message communication from faxc2
A problem has occurred in Fax Cont2 software processing, discontinuing the processing ever since.
in FAX Cont to the outside.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. Fax Card Mini fatal error has occurred.
If the problem reoccurs, go to the following and solve it. [Corrective Actions]
OF-07 Fax System Fail Turn the power OFF then ON.
If problem can be reproduced, fix it by the following.
033-323 FAX Card Mini I/F timeout OF-07 FAX System Fail
[Error Type]
sub 033-326 Mini Manager Fatal Error
[Fault Content] [Error Type]
A problem in Faxc2 has been detected. sub
(The I/F to FaxCardMini has timed out.) [Fault Content]
[Detection Conditions] A fatal error with MiniManager
A problem in Faxc2 has been detected.(The I/F to FaxCardMini has timed out.) [Detection Conditions]
[Corrective Actions] FAX Card Mini has detected a fatal error.
Turn the power OFF then ON. [Corrective Actions]
If the problem reoccurs, go to the following and solve it. Turn the power OFF then ON.
OF-14 Fax Card Fail If the problem persists, it is thought to be a FAX Card Mini H/W failure.
Go to the following and solve the problem.
033-324 USB state change Error OF-14 Fax Card Fail
[Error Type]
sub 033-327 FCM no response to stop request
[Fault Content] [Error Type]
USB STATE CHANGE ERROR sub
[Detection Conditions] [Fault Content]
The USB has gone into an unexpected state. There has been no response from the FCM to a request to stop the communication.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. When no response came from the FCM during FAX communication, the device issued a request to
If the problem reoccurs, go to the following and solve it. interrupt the communication, but has received no response.
OF-07 Fax System Fail [Corrective Actions]
Turn the power OFF then ON.
033-325 FAX Card Mini Fatal Error If the problem persists, it is thought to be a FAX Card Mini H/W failure.
Go to the following and solve the problem.
[Fault Name]
OF-14 Fax Card Fail
FAX Card Mini Fatal Error
[Error Type]
Subsystem
033-328 Failed to initialize fax log
[Fault Content] [Error Type]
Fax Card Mini fatal error has occurred. sub
[Fault Content]
A failure in initializing the communication log.
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[Detection Conditions] [Detection Conditions]
The initialization of the communication log library has failed. The initialization of FoIP has failed.
[Corrective Actions] [Corrective Actions]
1. Initialize the HDD. Turn the power OFF then ON.
2. Initialize NVM. If the problem persists, go to the following and solve it.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-07 Fax System Fail
033-332 FoIP Cont not respond when system is Booting
033-329 Detected fax process failuer [Error Type]
[Error Type] subR
sub [Fault Content]
[Fault Content] A problem with the FoIP Controller has been detected. (No response at boot sequence. )
A problem with FaxCont has been detected. [Detection Conditions]
[Detection Conditions] At boot, the FoIP Cont has made no response for a certain time.
A problem with FaxCont has been detected. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON.
If the problem persists, go to the following and solve it.
1. Initialize the HDD.
OF-11 FAX Job Fail
2. Initailaize NVM.
If the problem still persists, go to the following and solve it.
033-333 FoIP Cont not respond when system is sleeping
OF-07 Fax System Fail
[Error Type]
subR
033-330 FoIP Unrecoverable Error
[Fault Content]
[Error Type]
A problem with the FoIP Controller has been detected. (No response at an attempt to transit to
sub Sleep)
[Fault Content] [Detection Conditions]
A fatal sotware error in FoIP (including T38 and SIP) has occurred.
When the device tries to transit to Sleep Mode, the FoIP Cont has made no response for a certain
[Detection Conditions] time.
A fatal sotware error in FoIP (including T38 and SIP) has occurred. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON.
Turn the power OFF then ON. If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-334 Can not send a message to FoIP CONT
033-331 FoIP Controller Init Fail [Error Type]
[Error Type] subR
subR [Fault Content]
[Fault Content] The device cannot send a message to the FoIP Controller.
A failure in FoIP Controller initialization processing [Detection Conditions]
The FoIP message send function has returned NG.
[Corrective Actions] Connect the proper FaxCard.
Turn the power OFF then ON.
If the problem persists, go to the following and solve it. 033-338 Illegal type of FaxBox
OF-11 FAX Job Fail [Error Type]
sub
033-335 Illegal fault code notice [Fault Content]
[Error Type] ’Fax Kit’ is connected to the model to which ’Fax Kit 2’ should be connected.
sub [Detection Conditions]
[Fault Content] ’Fax Kit’ has been connected to the model to which ’Fax Kit 2’ should be connected.
A notice of Fault with an invalid Fault Code is received from FaxCardMini or FoIP. [Corrective Actions]
[Detection Conditions] The proper FaxBox is not connected.
A notice of Fault with an ilnvalid Fault Code has been received from FaxCardMini or FoIP. Remove the ’Fax Kit’ and connect the ’Fax Kit 2 (Faxmini)’.
[Corrective Actions]
Power OFF the ON. 033-339 faxc2 not respond when system is sleeping
If the problem persists, perform the following: [Fault Name]
OF-11 FAX Job Fail faxc2 not respond when system is sleeping
[Error Type]
033-336 Access to a non-mounted channel Subsystem
[Error Type] [Fault Content]
sub When transitioning to Sleep, there is no response from facx2.
[Fault Content] [Detection Conditions]
A message to a channel that is not installed is received from FoIP. (invalid DI) The sleep transition process has failed
[Detection Conditions] [Corrective Actions]
A message to a channel that is not installed has been received. Turn the power OFF then ON.
[Corrective Actions]
Power OFF then ON. 033-363 Fax Card Reset (Reboot)
If the problem persists, perform the following:
[Error Type]
OF-11 FAX Job Fail
Sub System Fail
[Fault Content]
033-337 FaxCard mismatch Fax Card Reset (Reboot Fail)
[Error Type] [Detection Conditions]
sub The Controller reset the Fax Card because the Fax Card did not respond.
[Fault Content] [Corrective Actions]
<PCC>FaxCardMini is connected.
No action necessary since it will auto recover.
[Detection Conditions] Perform the following and repair the problem:
At start-up, it has been detected that FaxBox for another model is connected. OF-12 033-363 Fail
[Corrective Actions]
The proper FaxBox is not connected. 033-500 Modem CS-bit Error
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[Fault Name] If the problem still persists, go to the following and solve it.
Modem CS-bit Error OF-11 FAX Job Fail
[Error Type]
Job 033-503 T1 Timeout
[Fault Content] [Error Type]
Modem CS Operating Fault job
[Detection Conditions] [Fault Content]
Modem CS Operating Fault T1 timeout
[Corrective Actions] [Detection Conditions]
Check the remote machine and then repeat the operation.In the case of incoming, request for A T1 timeout has occurred.
resend from sender. [Corrective Actions]
Check the line status, power-supply noise, and grounding. Check the remote terminal and do the same operation again.
If the problem still persists, perform the following: Check the state of the line.
OF-11 FAX Job Fail Check the Fax Card.
If the problem still persists, go to the following and solve it.
033-501 No Appropriate PIX Data OF-11 FAX Job Fail
[Error Type]
job 033-504 T2 Timeout
[Fault Content] [Error Type]
The number of receiving lines was 0. job
[Detection Conditions] [Fault Content]
The number of receiving lines was 0. T2 timeout
[Corrective Actions] [Detection Conditions]
Check the remote terminal and do the same operation again. If a fax has arrived, ask the remote ter- A T2 timeout has occurred.
minal to resend it.
[Corrective Actions]
If the problem still persists, go to the following and solve it.
Check the remote terminal and do the same operation again.
OF-11 FAX Job Fail
Check the state of the line.
Check the Fax Card.
033-502 Post-message resend exceeded If the problem still persists, go to the following and solve it.
[Error Type] OF-11 FAX Job Fail
job
[Fault Content] 033-505 T5 Timeout
No response to a post message sent three times [Error Type]
[Detection Conditions] job
No response to a post message sent three times [Fault Content]
[Corrective Actions] T5 timeout
Check the state of the remote terminal (to see whether the memory is full, the remote terminal is [Detection Conditions]
under maintenance, etc.), and do the same operation again.
A T5 timeout has occurred.
Or there is a possibility that the receiving teminal has become disconnected for some reason while
receiving image info. [Corrective Actions]
Check the remote terminal and do the same operation again.
Check the state of the line. [Corrective Actions]
Check the Fax Card. The remote terminal has no polling document. Ask the remote terminal to prepare polling docu-
If the problem still persists, go to the following and solve it. ments, and do the same operation again.
OF-11 FAX Job Fail If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-506 DCN Receive
[Error Type] 033-509 DCS/NSS Resend Exceeded
job [Error Type]
[Fault Content] job
DCN has been received. [Fault Content]
[Detection Conditions] DCS/NSS resend over
DCN has been received. [Detection Conditions]
[Corrective Actions] DCS/NSS resend over
There is a possibility of the remote terminal user’s cancellation. If the remote user has not cancelled, [Corrective Actions]
check that the remote terminal has no problem, and do the same operation again. Do the same operation again. If the situation still has not improved, ask the remote terminal about
If the problem still persists, go to the following and solve it. the state of the receiver.
OF-11 FAX Job Fail If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-507 Unable to receive by remote
[Error Type] 033-510 Fallback Error
job [Error Type]
[Fault Content] job
The remote terminal has no capability to receive. [Fault Content]
[Detection Conditions] FTT reception at 2400bps
The remote terminal has no capability to receive. [Detection Conditions]
[Corrective Actions] FTT reception at 2400bps
Check the state of the remote terminal (to see whether the memory is full, the remote terminal is [Corrective Actions]
under maintenance, etc.), and do the same operation again. Check the state of the line, check for power noise, and check the grounding.
If the problem still persists, go to the following and solve it. If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail OF-11 FAX Job Fail
033-508 Destination Polling Error 033-511 No response after 3rd DTC/NSC
[Error Type] [Error Type]
job job
[Fault Content] [Fault Content]
The remote terminal has no polling document. DTC/NSC resend over
[Detection Conditions] [Detection Conditions]
The remote terminal has no polling document. DTC/NSC resend over
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[Corrective Actions] [Detection Conditions]
The remote terminal has no polling document. Check that the remote terminal has no such prob- The carrier has been shut down.
lems as a paper jam and a password mismatch, and do the same operation again. [Corrective Actions]
If the problem still persists, go to the following and solve it.
Check the state of the line, check for power noise, and check the grounding.
OF-11 FAX Job Fail
If the problem persists, ask the sender for retransmission.
If the problem still persists, go to the following and solve it.
033-512 Remote has no Relay OF-11 FAX Job Fail
[Error Type]
job 033-516 EOR Receive
[Fault Content] [Error Type]
The remote terminal has no capability to relay-broadcast. job
[Detection Conditions] [Fault Content]
The remote terminal has no capability to relay-broadcast. EOR-Q has been received.
[Corrective Actions] [Detection Conditions]
The remote terminal has no capability to relay-broadcast. Check that the remote model is equipped EOR-Q has been received.
with the function and do the same operation again.
[Corrective Actions]
If the problem still persists, go to the following and solve it.
Check the state of the line, check for power noise, and check the grounding.
OF-11 FAX Job Fail
Check the remote terminal and do the same operation again. If a fax has arrived, ask the remote ter-
If the problem still persists, check the remote termianl. Tell the user that the remote terminal does
minal to resend it.
not have the function.
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-513 Remote has no Mailbox
[Error Type] 033-517 ECM Phase C Flag Timeout
job
[Error Type]
[Fault Content] job
The remote terminal does not have the capability of mailbox. (FX type of mailbox)
[Fault Content]
[Detection Conditions] Timeout between ECM frames
The remote terminal does not have the capability of mailbox.
[Detection Conditions]
[Corrective Actions] A timeout between ECM frames has occurred.
The remote terminal does not have the mailbox function. Check that the remote model is equipped
with the function and do the same operation again.
[Corrective Actions]
Do the same operation again. If the situation still has not improved, check the state of the remote
If the problem still persists, go to the following and solve it.
terminal. If the remote teminal has a problem, tell it to the user.
OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
Check the remote terminal. If it does not have the function, tell it to the user.
OF-11 FAX Job Fail
033-514 Carrier Down Detected 033-518 Remote cannot receive SUB.
[Error Type]
[Error Type]
job
job
[Fault Content]
[Fault Content]
The carrier has been shut down.
The receiving terminal has no capability to receive SUB.
[Detection Conditions] [Corrective Actions]
The receiving terminal has no capability to receive SUB. Check the state of the local terminal (to see whether the memory is full, the terminal has no paper,
[Corrective Actions] etc.). If the remote destination is known, ask it to do the operation again.
If the problem still persists, go to the following and solve it.
Check the remote terminal. If it does not have the function, tell it to the user.
OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-522 DTMF I/F Timeout
033-519 PTX has no SEP capability [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] DTMF I/F timeout. The proper operation has not been done within a certain length of time.
The receiving terminal has no capability to receive SEP. [Detection Conditions]
[Detection Conditions] DTMF I/F timeout
The receiving terminal has no capability to receive SEP. [Corrective Actions]
[Corrective Actions] The problem is thought to be in the remote operation.
Check it. If the remote operation is proper, go to the to following and solve the problem.
Check the remote terminal. If it does not have the function, tell it to the user.
OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-523 Line 1 not connected
033-520 Remote cannot receive passward [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] Channel 1 is not connected.
The receiving terminal has no capability to receive PWD/SID. [Detection Conditions]
[Detection Conditions] Channel 1 is not connected.
The receiving terminal has no capability to receive PWD/SID. [Corrective Actions]
[Corrective Actions] Check that the line is properly connected to Line 1.
If the line is connected, check the line and the switchboard.
Check the remote terminal. If it does not have the function, tell it to the user.
If the problem still persists, go to the following and solve it.
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-521 Transmission Canceled via DTMF 033-524 Line 2 not connected
[Error Type] [Error Type]
job
job
[Fault Content] [Fault Content]
The device has sent an order refusal signal and stopped the communication. Channel 2 is not connected.
[Detection Conditions] [Detection Conditions]
Channel 2 is not connected.
The device has sent an order refusal signal and stopped the communication.
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[Corrective Actions] [Corrective Actions]
Check that the line is properly connected to Line 2. Check the state of the line, check for power noise, and check the state of the grounding.
If the line is connected, check the line and the switchboard. If the problem persists, check that the remote terminal has no problem and do the same operation
If the problem still persists, go to the following and solve it. again.
OF-11 FAX Job Fail If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-525 Line 3 not connected
[Error Type] 033-528 RTN Send
job [Error Type]
[Fault Content] job
Channel 3 is not connected. [Fault Content]
[Detection Conditions] RTN has been sent.
Channel 3 is not connected. [Detection Conditions]
[Corrective Actions] RTN has been sent out.
Check that the line is properly connected to Line 3 [Corrective Actions]
If the line is connected, check the line and the switchboard. Check the state of the line, check for power noise, and check the state of the grounding.
If the problem still persists, go to the following and solve it. If the problem persists, ask the sender to resend.
OF-11 FAX Job Fail If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-526 ECM Error
[Error Type] 033-529 RTN Receive
job [Error Type]
[Fault Content] job
ÇdÇbÇl error [Fault Content]
[Detection Conditions] RTN has been received.
ECM Error has occurred. [Detection Conditions]
[Corrective Actions] RTN has been received.
Check the state of the line, check for power noise, and check the state of the grounding. [Corrective Actions]
If the problem persists, check what model the remote terminal is and do the same operation again. If Check the state of the line, check for power noise, and check the state of the grounding.
a fax has arrived, ask the remote terminal to resend it. If the problem persists, check that the remote terminal has no problem and do the same operation
If the problem still persists, go to the following and solve it. again.
OF-11 FAX Job Fail If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-527 EOR Send
[Error Type] 033-530 DTMF Illegal Procedure Error
job [Error Type]
[Fault Content] job
EOR-Q has been sent. [Fault Content]
[Detection Conditions] Having received an illegal-procedure signal, the device has stopped the communication.
EOR-Q has been sent out.
[Detection Conditions] [Corrective Actions]
The device has received an illegal-procedure signal. The problem is thought to be in the remote terminal. Check the remote terminal.
[Corrective Actions] If the problem still persists, go to the following and solve it.
Check that the operator’s way of performing the DTMF procedure is correct. OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail 033-534 Unsupported Function at Remote
[Error Type]
033-531 DTMF Procedure Error job
[Error Type] [Fault Content]
job The remote terminal has no capability to remote-sort-copy.
[Fault Content] [Detection Conditions]
Having received an order-refusal signal, the device has stopped the communication. The remote terminal has no capability to remote-sort-copy.
[Detection Conditions] [Corrective Actions]
The device has received an order-refusal signal. As the remote terminal does not have the function of outputting the quantity of copies to send, stop
[Corrective Actions] specifying the quantity of copies to send.
Check the remote terminal. If the remote terminal does not have the function, tell it to the user.
The problem is thought to be in the remote terminal. Check the state of the remote terminal (mem-
ory full, no paper, etc.). Otherwise, go to the following and solve the problem.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-535 DCN Receive at Phase B Send
033-532 Illegal Command Received [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] A phase B ordering command (DCS/NSS/NSC/DTC) has been refused by DCN.
An illegal command has been received. [Detection Conditions]
[Detection Conditions] A phase B ordering command (DCS/NSS/NSC/DTC) has been refused by DCN.
An illegal command has been received. [Corrective Actions]
[Corrective Actions] Check the remote address, mailbox info, etc. and do the same operation again.
The problem is thought to be in the remote terminal. Check the remote terminal. If the problem still persists, go to the following and solve it.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-536 Ring Stopped before Fax Device Release
033-533 T.30 Protocol Error [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] Before resource release, ringing (calling) has finished.
An error has occurred with T.30 protocol. [Detection Conditions]
[Detection Conditions] Before resource release, ringing (calling) has finished.
An error has occurred with T.30 protocol.
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[Corrective Actions] [Corrective Actions]
Do the same operation again. Do the same operation again.
Call-out has collided with call-in. Check how the line is connected. If the problem still persists, go to the following and solve it.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-540 Fax Printing Image Process Error
033-537 In and out call conflict [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] An error in image processing for Fax print.
As call-out collided with call-in, the device has discontinued sending. [Detection Conditions]
[Detection Conditions] Some error has occurred with Fax-print-format image processing.
As call-out collided with call-in, the device has discontinued sending. [Corrective Actions]
[Corrective Actions] Do the same operation again.
Do the same operation again. If the problem still persists, go to the following and solve it.
Call-out has collided with call-in. Check how the line is connected. OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail 033-541 No destination specified
[Error Type]
033-538 Fax Sending Image Process Error job
[Error Type] [Fault Content]
job There is not a single valid address.
[Fault Content] [Detection Conditions]
An error in image processing for Fax sending. As the dial number is not found, the device cannot call out from FaxCard.
[Detection Conditions] [Corrective Actions]
In image processing for fax sending, some error has occurred with FaxCardMini. Specify the proper address by using Speed Dial where correct Fax address numbers are registered.
[Corrective Actions] If the problem persists, check the software version and upgrade it to the latest version.
Do the same operation again. If the problem still persists, go to the following and solve it.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-542 Selected Channel Dial Error
033-539 Fax Receiving Image Process Error [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] The requested channel is unavailable.
An error in image processing for Fax receiving [Detection Conditions]
[Detection Conditions] A channel that is not installed has been requested for processing.
In image processing for fax receiving, some error has occurred with FaxCardMini. [Corrective Actions]
Check which line is specified and resend.
If the problem persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-546 Cannot detect dial tone
033-543 Dial Error (Incorrect Dial Data.) [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] The dial tone cannot be detected.
Illegal data exist in dial data. [Detection Conditions]
[Detection Conditions] The dial tone could not be detected.
Illegal data exist in dial data. [Corrective Actions]
[Corrective Actions] If the line is connected, check the line and the switchboard.
Reenter the dial number and do the same operation again. If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-547 Abort during transmission
033-544 Busy tone detect [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] The device stops during communication. (An operation to discontinue the communication by use of
The Busy tone has been detected. Stop, etc. has been done.)
[Detection Conditions] [Detection Conditions]
The Busy tone has been detected. The device has stopped during communication. (An operation to discontinue the communication by
use of Stop, etc. has been done.)
[Corrective Actions]
If the Busy tone lasts abnormally long, the remote terminal or the switchboard is thought to have
[Corrective Actions]
failed. No action is necessary.
If the problem persists, go to the following and solve it. This indicates that an operation to discontinue the communication by use of Stop, etc. has been
done.
OF-11 FAX Job Fail
033-545 T0 Timeout 033-548 No manual send line
[Error Type] [Error Type]
job
job
[Fault Content] [Fault Content]
T0 Timer timeout There is no line connected.
[Detection Conditions] [Detection Conditions]
There is no line for manual communication.
A T0 timeout has occurred.
[Corrective Actions] [Corrective Actions]
Establish communication by phone, etc. and then do the same operation again.
The remote terminal is thought to be not a facsimile or in the Facsimile mode. Check the remote
number. Check that the remote terminal is a facsimile. If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it. OF-11 FAX Job Fail
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[Error Type]
033-549 Fax service disabled job
[Error Type] [Fault Content]
job PHASE-C Error Over
[Fault Content] [Detection Conditions]
The device cannot receive any service requests because it is now disabled from operating. In G3 image info receiving, the total quantity of error lines detected has exceeded the threshold indi-
cated by the system data value.
[Detection Conditions]
The device has been requested a service when its memory is not enough, there are too many jobs,
[Corrective Actions]
a fail is occurring with the system, etc. Check what model the remote terminal is and do the same operation again. If a fax has arrived, ask
the remote terminal to resend it.
[Corrective Actions]
If the problem persists, go to the following and solve it.
Wait for a while and do the same oepration again.
OF-11 FAX Job Fail
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
033-553 no mailbox/relay
033-550 cannot diable FAX service [Error Type]
job
[Error Type]
job
[Fault Content]
At mailbox transmission or relay transmission, the local terminal does not have the function.
[Fault Content]
The device cannot be disabled from operating because it is doing the relevant service.
[Detection Conditions]
F code sent from the remote terminal has instructed the local terminal on a capability that does not
[Detection Conditions] exist for it .
An attempt was made to make the device transit to the Diag mode,etc. but it was unsuccessful
because the device was communicating by fax.
[Corrective Actions]
If necessary, ask the remote operator to check whether he or she has entered the inappropriate F
[Corrective Actions] code.
Wait until the device finishes the job in progress, and then do the same operation again. If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-554 Wrong Password/Receive Banned
033-551 Internal I/F Error
[Error Type]
[Error Type] job
job
[Fault Content]
[Fault Content] The DM Prevention function has disconnected communication.
There is no appropriate service available.
[Detection Conditions]
[Detection Conditions] Receiving FAX with no password/password mismatch or Select Receiving No. mismatch. Password
When the communication by phone or FAX was about to end, an operation was done for the job. mismatch. Communication from a person other than people that fall under Select Communication.
[Corrective Actions] [Corrective Actions]
Wait for a while and do the same oepration again. A password mismatch. No action is required because this communication is from a person other
If the problem persists, go to the following and solve it. than people that fall under Select Communication. However, the problem persists, go to the follow-
OF-11 FAX Job Fail ing and solve it.
OF-11 FAX Job Fail
033-552 too many Error lines
033-555 incorrect password
[Error Type] 033-558 remote ID is in black list
job [Error Type]
[Fault Content] job
Machine Password is incorrect. [Fault Content]
[Detection Conditions] The remote ID of the remote terminal is on the black list.
The machine password of the local terminal is not the same as that sent from the remote terminal. [Detection Conditions]
[Corrective Actions] The remote ID of the remote terminal has been registered on the black list of the local terminal.
If necessary, ask the remote operator if he or she specified a worng machine password. [Corrective Actions]
If the problem persists, go to the following and solve it. If wanting to receive from the remote terminal, eliminate the remote ID of the remote terminal from
OF-11 FAX Job Fail the black list.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
033-556 Wrong Password/Send Banned
[Error Type]
job
033-559 no remote ID
[Fault Content] [Error Type]
job
Wrong send password
[Detection Conditions] [Fault Content]
The remote ID has not been sent from the remote terminal
The remote ID has not been sent from the remote terminal. A mismatch between send password
and remote ID. [Detection Conditions]
[Corrective Actions] Under the setting that ’receiving from a remote terminal without its remote ID is denied’ the remote
machine has not sent its remote ID.
A password mismatch.
Check the password and resend. [Corrective Actions]
If the problem persists, go to the following and solve it. If wanting to receive from the remote terminal, make it possible for the local terminal to receive from
it even though its remote ID is not sent. Or ask the remote machine to set up its remote ID.
OF-11 FAX Job Fail
If the problem persists, perform the following:
OF-11 FAX Job Fail
033-557 Desinations or Sevices Exceeded
[Error Type]
033-560 illegal authentication ID
job
[Error Type]
[Fault Content]
job
The quantity of services or destinations is over the upper limit.
[Fault Content]
[Detection Conditions]
In Tress/RCC, the authentication ID from the remote terminal has been found to be illegal.
The total quantity of requested services or destinations has exceeded the number specified in the
spec. [Detection Conditions]
[Corrective Actions] In Tress/RCC, the authentication ID from the remote terminal has been found to be illegal.
Wait until the quantity of jobs in a queue decreases, or reduce the quantity of destinations, and then [Corrective Actions]
resend. An error while our maintenance system is in operation.
If the problem persists, go to the following and solve it. If the communication line is normal, perform the following:
OF-11 FAX Job Fail Replace the FAX Board, or upgrade the ESS ROM version.
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If the problem persists, perform the following: OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-564 Power Off during transmission
033-561 cannot do TRESS/RCC job [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] Power OFF during Communication error
The device cannot perform Tress/RCC because it is disabled from operating or is running a job. [Detection Conditions]
[Detection Conditions] Power OFF during Communication error. The power switch has been turned OFF. The system has
been reset.
The device could not perform Tress/RCC because it was disabled from operating or was running a
job. [Corrective Actions]
[Corrective Actions] Check that the internal/external line kit is properly installed; wait for a while; check the FAX function
settings and the dial number; and then if having tried to send a fax, resend it.
This is an error during the operation of our maintenance system.
If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-565 No. of Desinations Exceeded
033-562 held RCC job
[Error Type]
[Error Type]
job
job
[Fault Content]
[Fault Content]
The quantity of destinations is over.
The device has suspended performing RCC because it is in the operation-prohibited mode.
[Detection Conditions]
[Detection Conditions]
The total quantity of destinations requested has exceeded the number specified in the spec.
The device has suspended performing RCCAs because it is in the operation-prohibited mode.
[Corrective Actions]
[Corrective Actions]
Wait until the quantity of jobs in a queue decreases, or reduce the quantity of destinations, and then
This is an error during the operation of our maintenance system.
resend.
If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-563 No printable paper size 033-566 No destination specified
[Error Type] [Error Type]
job
job
[Fault Content] [Fault Content]
In formatting, loaded is recording paper that does not match with the document in size and cannot The device cannot call out because the dial number is not found.
be printed out.
[Detection Conditions]
[Detection Conditions]
The device cannot call out through FaxCard because the dial number is not found.
The size of the recording paper loaded does not match with the document size.
[Corrective Actions]
[Corrective Actions]
Specify the proper address by using Speed Dial where correct Fax address numbers are registered.
• Specify the size of recording paper.
If the problem persists, check the software version and upgrade it to the latest version.
• Check that the recording paper tray is properly installed.
If the problem still persists, go to the following and solve it.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail If the problem persists, remove the Finisher, and then load an APS-selected tray with the paper
whose direction is the same as the direction of the image, in order to change the state of the paper
feed trays. After that, turn the power OFF then ON.
033-567 Dial Error (Incorrect Dial Data.) If the problem persists, go to the following and solve it.
[Error Type] OF-11 FAX Job Fail
job
[Fault Content] 033-570 Retry Over(no shutdown notification setting)
Illegal destination data
[Error Type]
[Detection Conditions] job
Illegal data exist in dial data.
[Fault Content]
[Corrective Actions] Retry Over due to communication disconnection
Reenter the dial number and do the same operation again.
[Detection Conditions]
If the problem persists, go to the following and solve it.
Power OFF during Communication error. The power switch has been turned OFF. The system has
OF-11 FAX Job Fail
been reset.
[Corrective Actions]
033-568 FCM watchdog timeout in FAX comm Wait for a while; check the FAX function settings and the dial number; and then if having tried to
[Error Type] send a fax, resend it.
job Check the state of the local machine and the line. If the problem reoccurs in retrying the operation,
go to the following and solve the problem.
[Fault Content]
OF-11 FAX Job Fail
During FAX communication, there has been no response from FCM for a certain length of time.
[Detection Conditions]
During FAX communication, there has been no response from FCM for a certain length of time.
033-571 Manual send job canceled(FaxReportLogFull)
[Corrective Actions] [Error Type]
Do the same operation again. If a fax has arrived, ask the remote terminal to resend it. job
If the problem persists, go to the following and solve it. [Fault Content]
OF-11 FAX Job Fail A manual send job has been cancelled because there is no space available in the log area for Fax
Report.
[Detection Conditions]
033-569 Detected image direction conflict
At the start of a job, it has been detected that the area for Fax Report is full; the job becomes can-
[Error Type] celled.
job [Corrective Actions]
[Fault Content] There accumulate a lot of Fax jobs to be sent by advance request. Wait until some of the jobs are
It has been detected that the direction of the image is not the same as that of paper loaded in the complete, or cancel some. After that, do the same operation again.
paper feed trays. If the problem persists, go to the following and solve it.
[Detection Conditions] OF-11 FAX Job Fail
The state is that only the SMH can feed out paper, whose direction is the same as the direction of
the image.
033-572 FaxReport print job canceled(JobFull occured)
[Corrective Actions]
[Error Type]
Feed paper as directed on the panel.
job
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[Fault Content] [Corrective Actions]
Because at Fax report creation, Job Full has been detected, only Fax Report has been created. Retry the same operation.
[Detection Conditions]
At the start of a job, Job Full has been detected; only a Fax Report document has been stored and 033-576 Inaccurate dial data
printing the Fax report cancelled.
[Error Type]
[Corrective Actions] job
No action in particular is required. Fax Auto Report is waiting for its turn to be printed. The report will
soon be automatically printed.
[Fault Content]
Invalid dial data
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail [Detection Conditions]
Dial data is invalid.
033-573 domain regulation check error [Corrective Actions]
Check the dial data.
[Error Type]
job
[Fault Content] 033-577 Modem Image Under Run
The restriction on domains to send a fax to has made sending it impossible. [Error Type]
[Detection Conditions] job
In specifying a destination, an unallowable domain has been specified. [Fault Content]
[Corrective Actions] An underrun has occurred in a modem.
Check the destination address and reenter it. [Detection Conditions]
If the problem persists, go to the following and solve it. An underrun has occurred in a modem.
OF-11 FAX Job Fail [Corrective Actions]
Retry the same operation.
033-574 Access to a non-mounted channel
[Error Type] 033-578 Modem Frame Size Over
job [Error Type]
[Fault Content] job
A message to a channel that is not installed is received. (invalid DI) [Fault Content]
[Detection Conditions] The frame size of the received command is over a specified value.
The channel that is not installed has been instructed. [Detection Conditions]
[Corrective Actions] The frame size of the received command has exceeded a specified value.
Check for an installed channel. [Corrective Actions]
Retry the same operation.
033-575 Modem Polarity Inversion Detected Check the remote machine and retry the same operation.
Check the line status.
[Error Type]
Check the Fax Card.
job
[Fault Content]
Polarity Inversion is detected.
033-580 Missing VoIP Gateway
[Detection Conditions] [Error Type]
job
Polarity Inversion has been detected.
[Fault Content] [Error Type]
The VoIP Gateway for the telephone number is not registered. job
[Detection Conditions] [Fault Content]
The VoIP Gateway for the entered telephone number has not existed. The device cannot connect because the destination to connect to through SIP has a temporary lack
[Corrective Actions] of resources (including the busy line).
Set up properly the address of the VoIP Gateway for the device available for the entered telephone [Detection Conditions]
number. A request to connect to the destination has been refused because it has a temporary lack of
If the problem persists, go to the following and solve it. resources .
OF-11 FAX Job Fail [Corrective Actions]
Wait for a while and resend.
033-581 Access Authentication failure If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
[Error Type]
job
[Fault Content] 033-584 SIP request timeout
The request of the device to connect by SIP call has been refused due to authentication failure. [Error Type]
[Detection Conditions] job
At request, authentication has been demanded but the device has failed to be authenticated. [Fault Content]
[Corrective Actions] A SIP Communication timeout has occurred.
Check the proxy server authentication user name and authentication password for this machine and [Detection Conditions]
the SIP server setting. A request has timed out.
If the problem persists, go to the following and solve it. [Corrective Actions]
OF-11 FAX Job Fail Check that the address or telephone number for entry is correct.
Check that the network is connected.
033-582 Mismatched ability Check that the SIP server is active.
[Error Type] Check that the network cables between this machine and the SIP server and between this machine
and the remote terminal are properly connected.
job
Check that the SIP server and the remote terminal are ready to communicate.
[Fault Content] If the problem persists, go to the following and solve it.
A request for SIP connection has been refused because of a capability info mismatch.
OF-11 FAX Job Fail
[Detection Conditions]
A request to connect has been refused because the destination to be connected does not have the
same capability info.
033-585 SIP request error
[Corrective Actions] [Error Type]
Check the remote device. If the device is guaranteed to receive support, check how the SIP server job
between the remote terminal and this machine is set up. [Fault Content]
If the problem persists, go to the following and solve it. At SIP communication, an error included in other errors has occurred.
OF-11 FAX Job Fail [Detection Conditions]
At SIP communication, an error included in other errors has occurred.
033-583 Temporarily unavailable [Corrective Actions]
Turn the power OFF/ON.
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If the problem persists, go to the following and solve it. [Corrective Actions]
OF-11 FAX Job Fail If there is another job in progress, wait until it finishes, and then retry the operation.
If the problem persists, go to the following and solve it.
033-586 T38 Protocol Not Ready OF-11 FAX Job Fail
[Error Type]
job 033-589 T38 Malformed Packet Received
[Fault Content] [Error Type]
The device cannot communicate because IP Address is not determined yet. (at initialization by use job
of DHCP or at address reacquisition) [Fault Content]
The device cannot communicate because it has tried to use the SIP server though it has not been
The contents of the received T38 protocol data are illegal (including ASN.1 Decode error), so the job
registered with the registrar server yet.
cannot be continued.
[Detection Conditions] [Detection Conditions]
IP Address cannot be obtained yet.
The contents of the received T38 protocol data have been found to be illegal (including ASN.1
[Corrective Actions] Decode error).
Wait for a while and resend. [Corrective Actions]
Make it possible to acquire IP Address. Check the remote device. If the device is guaranteed to receive support, contact Customer Support.
Make it possible to register the device with the registrar server. If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-590 T38 Send Error
033-587 T38 Session Error [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] An error has occurred in sending a T38 Protocol packet (TCP,UDP,RTP), so the job cannot be con-
T38 Session (including RTP Session) cannot be established. tinued.
[Detection Conditions] [Detection Conditions]
T38 Session (including RTP Session) cannot be established. An error has occurred in sending a T38 Protocol packet (TCP,UDP,RTP).
[Corrective Actions] [Corrective Actions]
Check that the network cable is connected. Check that the network cable is connected.
Check that the remote device is active. Check that the remote device is active.
If the problem persists, go to the following and solve it. If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail OF-11 FAX Job Fail
033-588 T38 Packet Lost 033-591 FoIP Max Sessions Over
[Error Type] [Error Type]
job job
[Fault Content] [Fault Content]
The loss of T38 Packet whose error recovery is impossible has been detected. The device cannot communicate because the quantity of FoIP sessions has exceeded the maxi-
[Detection Conditions] mum.
The loss of T38 Packet whose error recovery is impossible has been detected.
[Detection Conditions] [Detection Conditions]
While the max quantity of FoIP sessions are in process, a new request to send has been made. The specified document cannot be found.
[Corrective Actions] [Corrective Actions]
Wait until the ongoing IP Fax receiving or sending operation is complete, and resend. Repeat the operation.
If the problem persists, go to the following and solve it. If NG, perform the following procedure to repair it.
OF-11 FAX Job Fail OF-11 FAX Job Fail
033-592 FoIP Internal Timeout 033-711 Illegal Page inside Document
[Error Type] [Error Type]
job Job Fail
[Fault Content] [Fault Content]
A timeout has occurred not because it is reported but because of any other factor (image data Invalid document - Invalid page
receivng timeout; FoIP internal timeout). [Detection Conditions]
[Detection Conditions] The specified page was not found or the specified page has invalid data.
A timeout has occurred not because it is reported but because of any other factor (image data [Corrective Actions]
receivng timeout; FoIP internal timeout).
Repeat the operation.
[Corrective Actions]
Check that the network cable is connected.
Check that the remote device is active.
033-712 System Memory exceeded
If the problem persists, go to the following and solve it. [Error Type]
OF-11 FAX Job Fail Job Fail
[Fault Content]
033-593 Canceled By Remote Peer Invalid document - Host memory full
[Error Type] [Detection Conditions]
job Memory became full.
[Fault Content] [Corrective Actions]
Repeat the operation.
The device has received from the remote terminal a request to cut off the SIP session.
If the problem persists, perform the following procedure to repair it.
[Detection Conditions]
OF-14 FAX Card Fail
The remote terminal has done the operation for discontinuing the session.
[Corrective Actions] 033-713 No specified Chain Link
Ask the remote terminal to resend. [Error Type]
If the problem persists, go to the following and solve it. Job Fail
OF-11 FAX Job Fail [Fault Content]
Incorrect Chain-Link No.
033-710 Document does not exist [Detection Conditions]
[Error Type] There is no such Chain-Link.
Job Fail [Corrective Actions]
[Fault Content] Repeat the operation.
If the problem persists, perform the following procedure to repair it.
Invalid document - No document
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OF-14 FAX Card Fail [Fault Content]
Job Fail - Incorrect password
033-714 Scan Error (No specified doc) [Detection Conditions]
[Error Type] The verification result of the specified password was NG.
Job Fail [Corrective Actions]
[Fault Content] Repeat the operation.
Data Read Error - Not registered If NG, perform the following procedure to repair it.
[Detection Conditions] OF-11 FAX Job Fail
The data has not been registered.
[Corrective Actions] 033-718 No Document in Mailbox
Repeat the operation. [Error Type]
Job Fail
033-715 Cannot start job [Fault Content]
[Error Type] Job Fail - No document
Job Fail [Detection Conditions]
[Fault Content] The document was not found in the Polling Sending box or the specified mailbox.
Job Fail During EP-TRESS Operation - Restriction by the host status [Corrective Actions]
[Detection Conditions] Repeat the operation.
If NG, perform the following procedure to repair it.
The status in which the job cannot be performed was detected during EP-TRESS operation.
OF-11 FAX Job Fail
[Corrective Actions]
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
If the problem persists, perform the following procedure to repair it. 033-719 Fax job Canceld not recovery job
OF-11 FAX Job Fail [Error Type]
Job Fail
033-716 No specified Mailbox [Fault Content]
[Error Type] FAX Job Cancel Unrecoverable By Power OFF/ON
Job Fail [Detection Conditions]
[Fault Content] The document was not found in the Polling Sending box or the specified mailbox.
Job Fail During EP-TRESS Operation - Restriction by the host status [Corrective Actions]
[Detection Conditions] Repeat the operation.
The status in which the job cannot be performed was detected during EP-TRESS operation. If NG, perform the following procedure to repair it.
OF-11 FAX Job Fail
[Corrective Actions]
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
If the problem persists, perform the following procedure to repair it. 033-720 Document Creation Failed
OF-11 FAX Job Fail [Error Type]
Job Fail
033-717 Incorrect Password [Fault Content]
[Error Type] Document Creation Failed
Job Fail
[Detection Conditions] [Detection Conditions]
The specified document cannot be created. The total data amount of received image data exceeded the upper limit of the image data amount
[Corrective Actions] that can be received for one system data communication.
Repeat the operation. [Corrective Actions]
Install the HDD or install additional RAM when a user makes a claim.
If the problem persists, perform the following procedure to repair it.
033-721 Fax Page Creation Failed
OF-14 FAX Card Fail
[Error Type]
Job Fail
033-725 Insufficient HDD Space
[Fault Content]
Page Creation Failed
[Error Type]
Job Fail
[Detection Conditions]
The specified page cannot be created.
[Fault Content]
Insufficient HD was detected.
[Corrective Actions]
Repeat the operation.
[Detection Conditions]
The HD was full when Fax was received, or when the format or report was created.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail [Corrective Actions]
Clear HD Full.
033-722 Fax immediate send store job canceled
[Error Type] 033-726 Cannot print 2-Sided
Job Fail [Error Type]
[Fault Content] Job Fail
IIT Failure or Stop Detected While Sending FAX Immediately [Fault Content]
[Detection Conditions] 2-Sided Printing Not Available When Receiving Fax
IIT failure (document jam or stored sheet count exceeded) or stop request was detected while send- [Detection Conditions]
ing FAX immediately. 2-Sided printing is not available when receiving Fax (mixed size).
Cancelation is performed only for Read operation. The document that has been already read will [Corrective Actions]
continue to be sent.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-14 FAX Card Fail
Repeat the operation.
If NG, perform the following procedure to repair it.
033-727 Cannot rotate image
OF-11 FAX Job Fail
[Error Type]
Job Fail
033-724 Fax receive memory over flow
[Fault Content]
[Error Type] Rotation Not Available When Receiving Fax
Job Fail
[Detection Conditions]
[Fault Content] Rotation is not available when receiving Fax (insufficient memory).
Receive operation was aborted because the maximum limit of the image data amount that can be
received for one FAX communication was exceeded.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
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OF-14 FAX Card Fail [Error Type]
Job Fail
033-728 Auto print canceled [Fault Content]
[Error Type] Print job received was canceled at Forced Polling.
Job Fail [Detection Conditions]
[Fault Content] Print job received was canceled at Forced Polling.
Fax Auto Print was canceled. [Corrective Actions]
[Detection Conditions] No action necessary.
Formatting for Fax Auto Printing was aborted because the instruction for Fax Manual Printing was (If there is a print job when deleting the stored documents in Forced Polling, cancel the job.
sent during the operation. No action necessary since the print job is canceled after retrieving the document with Forced Poll-
[Corrective Actions] ing.)
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail 033-733 Fax document number get error
[Error Type]
033-730 Fax Service recovery error Job Fail
[Error Type] [Fault Content]
Job Fail The number of FAX job documents was not detected.
[Fault Content] [Detection Conditions]
Unable to recover in the Fax job. The number of job documents related to the job could not be obtained.
[Detection Conditions] [Corrective Actions]
Recovery was not possible using the Fax Cont or Fax Card. Repeat the operation.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
Repeat the operation.
033-731 Inconsistent Instructions 033-734 Fax Print Suspension
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Fax Print and Fax Auto Report were started at the same time.
Start Transmission from Fax Card and Stop Transmission from Controller
[Detection Conditions] [Detection Conditions]
Job was canceled because Fax Print and Fax Auto Report were started at the same time.
Transmission closed due to Start Transmission from Fax Card and Stop Transmission from Control-
ler. [Corrective Actions]
[Corrective Actions] If the problem persists, refer to the following procedure to repair it.
No action necessary. OF-11 FAX Job Fail
When the system was waiting to receive a Fax job, the job was canceled when a simultaneous
request from the user to stop the job was received. 033-735 Fax Memory Allocate Timeout
Stop request was issued by the user. No action necessary.
[Error Type]
Job Fail
033-732 Print job canceled by forced polling
[Fault Content] [Corrective Actions]
Fax Receive - Buffer Allocate Timeout If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-14 FAX Card Fail
Fax Receive - Buffer Allocate Timeout
[Corrective Actions] 033-740 Fax immediate receive print canceled
Repeat the operation. [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
OF-14 FAX Card Fail [Fault Content]
Immediate Print on Receive was canceled by user.
033-736 Internet FAX Off Ramp fail [Detection Conditions]
[Error Type] The user canceled immediate printing upon receiving.
Job Fail [Corrective Actions]
[Fault Content] No action necessary.
With the Fax Transfer Prohibition function based on the data capacity of the Internet FAX Off Ramp,
Fax was not transferred as the upper limit on the data capacity was exceeded.
033-741 Fax page read open timeout
[Detection Conditions]
[Error Type]
The data amount for FAX transfer exceeded the threshold during FAX transfer of Internet FAX Off
Ramp. Job Fail
[Corrective Actions] [Fault Content]
Page Read Open Instruction timed out.
No action necessary.
[Detection Conditions]
When transferring image data to the Fax Card, the conditions for sending the response to the Fax
033-737 Fax card job canceled Card did not match.
[Error Type] [Corrective Actions]
Job Fail Repeat the operation.
[Fault Content] If the problem persists, perform the following procedure to repair it.
Job in FaxCard was aborted due to Controller internal error. OF-14 FAX Card Fail
[Detection Conditions]
The Fax Cont detected a failure and could not continue processing the job. 033-742 Fax page read close timeout
[Corrective Actions] [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
OF-14 FAX Card Fail
[Fault Content]
Timeout by page lead close specification (Out of memory during manual sending)
033-738 JBIG Information fail [Detection Conditions]
[Error Type] When transferring image data to the Fax Card, the conditions for sending the response to the Fax
Job Fail Card did not match.
[Fault Content] This often occurs when the HD free area is equal to or less than the HD capacity immediate thresh-
old (820-053) during immediate send operation.
JBIG data error of JBIG image
[Detection Conditions]
The Fax Cont detected an error in JBIG data during coding/decoding of the JBIG data.
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[Corrective Actions] [Detection Conditions]
When the remaining memory is low at approx. 10%, delete the images stored in the HD to secure When receiving image data from the Fax Card, the conditions for sending the response to the Fax
the HD capacity and perform the same operation again. Card did not match.
Set the HD capacity immediate threshold (820-053) to a larger value if this occurred during immedi- [Corrective Actions]
ate send operation.
Repeat the operation.
When this problem occurs in situations other than immediate send operation, or if the problem per-
If the problem persists, perform the following procedure to repair it.
sists, perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-11 FAX Job Fail
033-746 Fax data read timeout
033-743 Fax page write open timeout
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Data Read Instruction Timeout
Page Write Open Instruction Timeout
[Detection Conditions]
[Detection Conditions]
When transferring image data to the Fax Card, the conditions for sending the response to the Fax
When receiving image data from the Fax Card, the conditions for sending the response to the Fax
Card did not match.
Card did not match.
[Corrective Actions]
[Corrective Actions]
Repeat the operation.
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
033-747 Fax Service don’t start by cross ope
033-744 Fax page write close timeout
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Service could not be accepted due to combined operations that are prohibited.
Page Write Close Instruction Timeout
[Detection Conditions]
[Detection Conditions]
When requesting to start the service from the Fax Card, the job could not be created due to causes
When receiving image data from the Fax Card, the conditions for sending the response to the Fax
such as job no. overflow.
Card did not match.
[Corrective Actions]
[Corrective Actions]
No action necessary since it will be recovered automatically after the operation is allowed.
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail 033-748 Fax Service illigal sequence
[Error Type]
033-745 Fax data write timeout Job Fail
[Error Type] [Fault Content]
Job Fail Sequence error message received.
[Fault Content] [Detection Conditions]
During Service Sequencing, a message indicating that the operation was not allowed in Sequencing
Data Write Instruction Timeout
was received from the Fax Card.
[Corrective Actions] [Corrective Actions]
Repeat the operation. No action is necessary as it will automatically restart after exiting the print prohibited time period.
033-749 Fax card Memory Error 033-755 Fax printing is canceled by the defect of Fax card.
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
The Fax document print was cancelled because the Fax service is not working.
Extended memory was temporarily insufficient during FAX formatting.
[Detection Conditions] [Detection Conditions]
During Fax formatting, the extended image data is larger than the memory reserved. Although Fax Document Print was instructed to this machine, the print process was cancelled
because the Fax Document Print controller is not ready. If even a single Fax document exists when
[Corrective Actions] printing multiple types of documents (Print/Scan/Fax) from a mailbox, all documents after the Fax
No action necessary since the job failed due to insufficient extended memory and it can be recov- document will not be not printed.
ered using the encoding method that can be stored in the extended memory. [Corrective Actions]
1. Turn the power OFF then ON
033-750 Fax format error 2. Check the cables to see whether the Fax Card is connected to this machine.
[Error Type] 3. After that, use the panel display or the error history report to check for the Fax error code (133-xxx,
Job Fail 134-xxx) that has occurred in this machine and then troubleshoot using the appropriate error code.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Fault Content] occurred and contact the Support G for instructions.
Extension error occurred for normal image data.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
During formatting, when image data was retrieved from the Fax Card, even though the image data
was determined to be free from error, extension failed. 033-790 EP-DX Call Wait (Not Redial count)
[Corrective Actions] [Error Type]
Repeat the operation. Job Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-14 FAX Card Fail The Fax Card Redial Wait Status was set without calculating the no. of redial attempts.
[Detection Conditions]
033-751 Activity Report suspended by Printing Inhibition The machine is in the status where EP-DX operation cannot be started.
[Error Type] • It is necessary to enter the Diag. mode during EP-DX periodic polling.
Job Fail When a call is requested from the Fax Card, this is used as the response when Diag. mode
cannot be entered.
[Fault Content] [Corrective Actions]
When a communication management report occurred at a print prohibited time period, the machine just This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
goes into sleep mode and the report output is postponed. 1. Exit Diag. mode and then connect the TRESS.
If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-11 FAX Job Fail
A communication management report occurred at a print prohibited time period, and it is postponed as
the machine just goes into sleep mode.
033-791 EP-DX Call Wait (Redial count)
[Error Type] Job Fail
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[Fault Content]
The no. of redial attempts was calculated and the Fax Card Redial Wait Status was set.
[Detection Conditions]
An error occurred in communication LED control. The machine is in the status where EP-DX opera-
tion cannot be started.
• It is necessary to enter Diag. mode during EP-DX periodic polling.
When a call is requested from the Fax Card, this is used as the response when Diag. mode
cannot be entered.
[Corrective Actions]
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
1. Exit Diag. mode and then connect the TRESS.
If the problem persists, perform the following procedure to repair it.
OF-11 FAX Job Fail
033-792 EP-DX Call Stop
[Error Type]
Job Fail
[Fault Content]
The RCC Service was immediately terminated.
[Detection Conditions]
During initialization sequencing, the system detected that an invalid job had been activated from the
Fax Card.
• It is necessary to enter Diag. mode during EP-DX periodic polling.
When a call is requested from the Fax Card, this is notified as the response when Diag. mode
cannot be entered.
[Corrective Actions]
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-11 FAX Job Fail
034-211 Slot1 Board failure [Detection Conditions]
[Error Type] The process was requested for uninstalled channel.
Local Fail [Corrective Actions]
[Fault Content] Repeat the operation.
Fax Option Slot 1 Board Failure If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
[Detection Conditions]
Option Slot 1 Board failure.
[Corrective Actions] 034-502 Fax Internal Must Parameter Error
Replace the optional Slot 1 Board. [Error Type]
Job Fail
034-212 Slot2 Board failure [Fault Content]
A required parameter (Dial No., High Layer Compatibility, or ICM Port) is not found in the outgoing
[Error Type] call request command.
Local Fail
[Detection Conditions]
[Fault Content] A required parameter (Dial No., High Layer Compatibility, or ICM Port) is not found in the outgoing
Fax Option Slot 2 Board Failure call request command.
[Detection Conditions] [Corrective Actions]
Option Slot 2 Board failure. Check the software version and upgrade it to the latest version. If the problem persists, it must be a
[Corrective Actions] software failure. Contact Support G or replace the Fax Card. It is not necessary to replace the ESS
Replace the optional Slot 2 Board. PWB.
034-500 Dial Error (Incorrect Dial Data.) 034-503 Fax Internal High Layer Service Error
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
The high-layer consistency of the calling request command is not supported. (Other than TEL, G2/
There was incorrect (illegal) data in the dial data.
G3 and G4.)
[Detection Conditions]
[Detection Conditions]
There was incorrect (illegal) data in the dial data.
The high-layer consistency of the calling request command is not supported. (Other than TEL, G2/
[Corrective Actions] G3 and G4.)
Dial again and then repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Check the software version and upgrade it to the latest version. If the problem persists, it must be a
OF-14 FAX Card Fail software failure. Contact Support G or replace the Fax Card. It is not necessary to replace the ESS
PWB.
034-501 Selected Channel Dial Error
[Error Type] 034-504 Fax Stored Memory Exceeded
Job Fail [Error Type]
[Fault Content] Job Fail
The specified channel was not found. [Fault Content]
The system detected Memory Full at the transmission job. (Storage memory is insufficient.)
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034-xxx FIP 2-412 Ver.1.3
[Detection Conditions] OF-14 FAX Card Fail
The system detected Memory Full at the transmission job. (Storage memory is insufficient.)
[Corrective Actions] 034-508 Transmission Canceled via DTMF
Repeat the operation. [Error Type]
Job Fail
034-505 Fax Work Memory Exceeded [Fault Content]
[Error Type] The system sent a reject command signal and stopped the transmission.
Job Fail [Detection Conditions]
[Fault Content] The system sent a reject command signal and stopped the transmission.
Working Memory Overflow During Transmission [Corrective Actions]
[Detection Conditions] Check that extension line kit is installed properly. Wait for a while then check the FAX function set-
tings and dial numbers and resend data if needed.
Working Memory Overflow During Transmission
Check the self-terminal status and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following procedure to repair it,
Repeat the operation.
OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
034-509 DTMF Illegal Procedure Error
[Error Type]
034-506 Unsupported Function at Remote
Job Fail
[Error Type]
[Fault Content]
Job Fail
The system stopped transmission after receiving the invalid procedure signal.
[Fault Content]
[Detection Conditions]
No remote sort copy feature in the remote machine.
The system stopped transmission after receiving the invalid procedure signal.
[Detection Conditions]
[Corrective Actions]
No remote sort copy function in the remote machine.
Check the self-terminal or the line status.
[Corrective Actions] • Wait for a while and try again.
Repeat the operation.
• Check your machine or line status.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
034-507 Password Check Error 034-510 DTMF Procedure Error
[Error Type] [Error Type]
Job Fail
Job Fail
[Fault Content] [Fault Content]
Password check error. Mailbox number error. No documents for polling are found. The system stopped transmission after receiving the reject command signal.
[Detection Conditions] [Detection Conditions]
Password check error. Mailbox number error. No documents for polling are found.
The system stopped transmission after receiving the reject command signal.
[Corrective Actions] [Corrective Actions]
Repeat the operation.
Check the settings of the remote machine or line status.
If the problem persists, perform the following procedure to repair it.
• Wait for a while and try again.
• Check your machine or line status. 034-514 Requested Function Unsupported
If the problem persists, perform the following procedure to repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
034-511 Unable to Send File at Remote The system received remote maintenance request from the remote machine but does not support
[Error Type] the function.
Job Fail [Detection Conditions]
[Fault Content] The system received remote maintenance request from the remote machine but does not support
The remote machine does not support the file transfer function. the function.
[Detection Conditions] [Corrective Actions]
The remote machine does not support the file transfer function. • Check the system data.
[Corrective Actions] • Check the remote machine (EP system).
Check the settings of the remote machine or line status.
• Wait for a while and try again. 034-515 Illegal Command Received
• Check your machine or line status. [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
OF-14 FAX Card Fail [Fault Content]
DIS received from calling station. DCS received although the system have no capability to receive.
034-512 Detect Endless Loop Illegal command received.
[Error Type] [Detection Conditions]
Job Fail DIS received from calling station. DCS received although the system have no capability to receive.
Illegal command received.
[Fault Content]
An infinite loop was detected in remote relay broadcast.
[Corrective Actions]
Repeat the operation.
[Detection Conditions]
If the problem persists, perform the following procedure to repair it.
An infinite loop was detected in remote relay broadcast.
OF-14 FAX Card Fail
[Corrective Actions]
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
034-519 No. of Desinations Exceeded
OF-14 FAX Card Fail [Error Type]
Job Fail
034-513 Receive Command Error [Fault Content]
No. of Fax Recipients Exceeded
[Error Type]
Job Fail
[Detection Conditions]
The total number of the requested recipients exceeded the number defined by the specifications.
[Fault Content] (The number of full dial instructions exceeded 200 stations.)
The system received an illegal command from the remote machine in remote maintenance.
[Corrective Actions]
[Detection Conditions] Reduce the no. of recipients and then repeat the operation.
The system received an illegal command from the remote machine in remote maintenance.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-14 FAX Card Fail
Repeat the operation.
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034-xxx FIP 2-414 Ver.1.3
034-520 No. of Sevices Exceeded [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] Operation Prohibition Status
No. of Fax Services Exceeded [Detection Conditions]
[Detection Conditions] The system cannot accept the service because Fax operation was prohibited due to EP-TRESS or
Diag Services.
The total number of the requested services exceeded the number defined by the specifications.
[Corrective Actions]
[Corrective Actions]
Wait for cancelation of prohibition.
Reduce the no. of services and then repeat the operation.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
034-524 Unable to cancel operation
034-521 Internal I/F Error
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Unable to prohibit the operation.
No Fax Applicable Service
[Detection Conditions]
[Detection Conditions]
The service cannot be prohibited because it was in operation.
The service specified by SI not found. (Due to Close Sequence, this error may not be able to be
returned.) [Corrective Actions]
[Corrective Actions] Wait for a while and try again.
Turn the power OFF then ON.
If the problem persists, check the SW version and upgrade it to the latest version. 034-525 Specified Chainlink not exist
If the problem still persists, perform the following procedure to repair it. [Error Type]
OF-14 Fax Card Fail Job Fail
[Fault Content]
034-522 No manual send Line Incorrect Chain-Link No.
[Error Type] [Detection Conditions]
Job Fail There is no such Chain-Link.
[Fault Content] [Corrective Actions]
No Closed Lines Enter the correct Chain-Link No.
[Detection Conditions]
There are no lines for manual transmission. 034-526 Chainlink No. out of scope
[Corrective Actions] [Error Type]
Repeat the operation. Job Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-14 FAX Card Fail
Incorrect Chain-Link No.
[Detection Conditions]
034-523 Fax service disabled The Chain-Link No. is out of range.
[Corrective Actions] • Check the size of the paper loaded in the tray.
Enter the Chain-Link No. within the range. • Specify the recording paper size.
• Check if the tray has been set properly.
If the problem persists, perform the following procedure to repair it.
034-527 Dial Control Error
OF-14 FAX Card Fail
[Error Type]
Job Fail
034-530 DTMF I/F Timeout
[Fault Content]
Dial Request Overflow
[Error Type]
Job Fail
[Detection Conditions]
Dial request overflow.
[Fault Content]
DTMF I/F timed out. Correct operation was not performed within the specified time.
[Corrective Actions]
Turn the power OFF then ON.
[Detection Conditions]
Correct operation was not performed within the specified time.
If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it. [Corrective Actions]
OF-14 Fax Card Fail Perform correct operations.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
034-528 Cannot perform manual send
[Error Type]
Job Fail
034-550 Downloader Fail
[Fault Content] [Error Type]
Job Fail
Manual transmission was requested during dialing.
[Detection Conditions] [Fault Content]
Manual transmission was requested during dialing. An error has occurred during the process of writing data to the FaxCard-ROM. (During DLD method)
[Corrective Actions] [Detection Conditions]
An error was detected when writing data to the FaxCard-ROM
Repeat the operation when dialing is not performed.
Not able to carry out normal operation because ROM content is missing.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail [Corrective Actions]
Retry job. If retry failed, replace the FaxCard-ROM and perform VerUP operation on the DLD
method again.
034-529 No printable paper size
[Error Type]
034-700 GCPLock-G3DicepBusy-CodecHang
Job Fail
[Error Type]
[Fault Content]
Job Fail
At output check printing/received data printing, a record paper not applicable for printing the docu-
ment size was loaded. [Fault Content]
[Detection Conditions] • GCP Lock (Date task noRTC ACK).
• Timeout occurred for G3 Dicep without becoming idle.
At output check printing/received data printing, a record paper not applicable for printing the docu-
ment size was loaded. • Codec hung up.
[Corrective Actions] [Detection Conditions]
Request for user actions. • GCP Lock (Date task noRTC ACK). Hardware Failure, Software I/F Error.
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034-xxx FIP 2-416 Ver.1.3
• Timeout occurred for G3 Dicep without becoming idle. [Detection Conditions]
• Codec hung up. D Channel Link cutoff (Open DL-Link Display received)/Network link cutoff
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. Repeat the operation.
If the problem persists, check the SW version and upgrade it to the latest version. If the problem persists, perform the following procedure to repair it.
If the problem still persists, perform the following procedure to repair it. OF-14 FAX Card Fail
OF-14 Fax Card Fail
034-704 ISDN D Channel Data Link Error
034-701 Software Reset [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] • D channel link cutoff (Open DL-Link Display received) - TEI Allocation Error
Reset the software. • A DISC command was received with multi-frame set and timer recovered.
[Detection Conditions] • An UA response was received with TEI allocated, multi-frame set and timer recovered.
Reset the software. [Detection Conditions]
[Corrective Actions] • D channel link cutoff (Open DL-Link Display received) - TEI Allocation Error
Turn the power OFF then ON. • A DISC command was received with multi-frame set and timer recovered.
If the problem persists, check the SW version and upgrade it to the latest version. • An UA response was received with TEI allocated, multi-frame set and timer recovered.
If the problem still persists, perform the following procedure to repair it. [Corrective Actions]
OF-14 Fax Card Fail Repeat the operation.
If the problem persists, perform the following procedure to repair it.
034-702 No destination specified OF-14 FAX Card Fail
[Error Type]
Job Fail 034-705 ISDN Layer 1 Stopped-Power on
[Fault Content] [Error Type]
Unable call the Fax line because the specified dial number is incorrect. Job Fail
[Detection Conditions] [Fault Content]
The Fax Card is not able to call because the dial data does not exist. D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered
After job registration, the corresponding speed dial may have been deleted. [Detection Conditions]
[Corrective Actions] • D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered
1. Check that the speed dial has been registered and then specify the appropriate address such as the [Corrective Actions]
correct speed dial number. Repeat the operation.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-14 Fax Card Fail
034-703 D Channellink cut from network 034-706 ISDN Layer 1 Stopped-Power off
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content]
D Channel Link cutoff (Open DL-Link Display received)/Network link cutoff
[Fault Content] [Fault Content]
D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered (socket plugged Illegal Frame Received
out) [Detection Conditions]
[Detection Conditions] Illegal Frame Received
• D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered (socket plugged [Corrective Actions]
out)
Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
Repeat the operation. OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
034-710 DL Link Establishment Received
[Error Type]
034-707 FRMR Received Job Fail
[Error Type] [Fault Content]
Job Fail • DL-Link Establishment Display Received (network link resetting)
[Fault Content] • DM of F=1 was received when waiting for link setting and link resetting.
FRMR Received [Detection Conditions]
[Detection Conditions] • DL-Link Establishment Display Received (network link resetting)
FRMR received. • DM of F=1 was received when waiting for link setting and link resetting.
[Corrective Actions] [Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem per- Check the self-terminal status and line status, then perform the operation again. If the problem per-
sists, proceed to the following procedure to repair it, sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail OF-14 FAX Card Fail
034-708 Illegal Frame Received N(R) 034-711 Waiting for link Timeout
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Illegal Frame Received N (R) error • Link Establishment Wait Timeout
[Detection Conditions] • Link setup failed. T.200 timeout has occurred N.200 times when waiting for link connection or recon-
Illegal Frame Received N (R) error. nection.
[Corrective Actions] [Detection Conditions]
Check the remote machine settings and line status, then perform the operation again. If the problem • Link Establishment Wait Timeout
persists, proceed to the following and repair it. • Link setup failed. T.200 timeout has occurred N.200 times when waiting for link connection or recon-
OF-14 FAX Card Fail nection.
[Corrective Actions]
034-709 Illegal Frame Received Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
[Error Type] OF-14 FAX Card Fail
Job Fail
034-712 Internal Error (Interrupt)
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[Error Type] [Detection Conditions]
Job Fail Disconnected Timeout (T308 2nd Time)
[Fault Content] [Corrective Actions]
Primitive Send Error (Internal Interruption Error) Check the remote machine settings and line status, then perform the operation again. If the problem
[Detection Conditions] persists, proceed to the following and repair it.
Primitive Send Error (Internal Interruption Error) OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem 034-716 Connection Timeout (T313)
persists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
034-713 Timeout-Transmission canceled Incoming Call Response Timeout (T313)
[Error Type] [Detection Conditions]
Job Fail Incoming Call Response Timeout (T313)
[Fault Content] [Corrective Actions]
Outgoing Call Timeout (T303 2nd Time) Check the self-terminal status and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail
Outgoing Call Timeout (T303 2nd Time)
[Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem per- 034-717 Resume Timeout
sists, proceed to the following procedure to repair it, [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
034-714 Line Disconnected-Timeout T305 Resume Timeout (T318)
[Error Type] [Detection Conditions]
Job Fail Resume Timeout (T318)
[Fault Content] [Corrective Actions]
Disconnected Timeout (T305) Check the remote machine settings and line status, then perform the operation again. If the problem
[Detection Conditions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Disconnected Timeout (T305)
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem 034-718 Normal Disconnection
persists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
034-715 Line Disconnected-Timeout 3082 • Connection Cut Off Or Resumed
[Error Type] • Normal Disconnection
Job Fail [Detection Conditions]
[Fault Content] • Connection Cut Off Or Resumed
Disconnected Timeout (T308 2nd Time) • Normal Disconnection
[Corrective Actions] [Error Type]
Check the remote machine settings and line status, then perform the operation again. If the problem Job Fail
persists, proceed to the following and repair it. [Fault Content]
OF-14 FAX Card Fail
Upper level primitive format error and content error.
[Detection Conditions]
034-719 No free and available lines Upper level primitive format error and content error.
[Error Type] [Corrective Actions]
Job Fail Turn the power OFF then ON.
[Fault Content] If the problem persists, check the SW version and upgrade it to the latest version.
• No Available Channel If the problem still persists, perform the following procedure to repair it.
• The channel was not allowed. OF-14 Fax Card Fail
[Detection Conditions]
• No Available Channel 034-722 Suspension Timeout
• The channel was not allowed. [Error Type]
[Corrective Actions] Job Fail
Check the self-terminal status and line status, then perform the operation again. If the problem per- [Fault Content]
sists, proceed to the following procedure to repair it,
• Suspension Timeout
OF-14 FAX Card Fail
• Suspension Confirmation Message Timeout
[Detection Conditions]
034-720 Timeout (60s,T330,309,301,310) • Suspension Timeout
[Error Type] • Suspension Confirmation Message Timeout
Job Fail [Corrective Actions]
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem
• 60sec Card Timer Timeout persists, proceed to the following and repair it.
• T.330 Timeout (Response Message Timeout) OF-14 FAX Card Fail
• T.309 Timeout (Link Resetting Error)
• T.301 Timeout (Response Message Timeout) 034-723 No Timer Assigned
• T.310 Timeout (Call, Response Message Timeout)
[Error Type]
[Detection Conditions] Job Fail
• 60sec Card Timer Timeout
[Fault Content]
• T.330 Timeout (Response Message Timeout)
No Timer Assigned
• T.309 Timeout (Link Resetting Error)
• T.301 Timeout (Response Message Timeout)
[Detection Conditions]
No Timer Assigned
• T.310 Timeout (Call, Response Message Timeout)
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON.
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. If the problem persists, check the SW version and upgrade it to the latest version.
OF-14 FAX Card Fail If the problem still persists, perform the following procedure to repair it.
OF-14 Fax Card Fail
034-721 Error (Format, Contents)
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034-724 Illegal Sequence [Fault Content]
[Error Type] To 1,300Hz incoming call, the task did not respond for 3sec or more.
Job Fail [Detection Conditions]
[Fault Content] To 1,300Hz incoming call, the task did not respond for 3sec or more.
Abnormal Sequence (Self-Terminal ID Setting Mismatch) [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON.
If the problem persists, check the SW version and upgrade it to the latest version.
Abnormal Sequence (Self-Terminal ID Setting Mismatch)
If the problem still persists, perform the following procedure to repair it.
[Corrective Actions]
OF-14 Fax Card Fail
Check the self-terminal status and line status, then perform the operation again. If the problem per-
sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail 034-728 Invalid Destination
[Error Type]
034-725 L3 Task Internal Error Job Fail
[Error Type] [Fault Content]
Job Fail Unable call the recipient because the specified dial number is incorrect.
[Fault Content] [Detection Conditions]
L3 Task Internal Error Unable to call because the dial data is incorrect.
[Detection Conditions] [Corrective Actions]
L3 Task Internal Error Check the dial number of the recipient again and retry the operation.
[Corrective Actions] If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. OF-14 Fax Card Fail
OF-14 FAX Card Fail
034-729 Line cut, In-Channel PB Send
034-726 HD81501 I/F Buffer Busy [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] The line was disconnected during In-Channel PB Send.
HD81501 I/F Buffer Busy [Detection Conditions]
[Detection Conditions] The line was cut off during In-Channel PB Send.
HD81501 I/F Buffer Busy [Corrective Actions]
[Corrective Actions] If the problem persists after installing the line, perform the following procedure to repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-11 FAX Job Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-730 In and out call conflict
[Error Type]
034-727 No Reply for 3 sec. for 1300Hz Job Fail
[Error Type] [Fault Content]
Job Fail Conflict between outgoing and incoming calls.
[Detection Conditions] [Detection Conditions]
Conflict between outgoing and incoming calls. • Incorrect Sequence
This occurs when the external/extension line kit is not installed properly. • Call status mismatch was detected.
[Corrective Actions] [Corrective Actions]
Same as 034-508. (Check that the external/extension line kit is installed properly.) If the problem persists after installing the line, perform the following procedure to repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-11 FAX Job Fail
persists, proceed to the following and repair it.
OF-11 FAX Job Fail
034-734 HI Task Internal Error
[Error Type]
034-731 Fax Network Cut (Setup Error) Job Fail
[Error Type] [Fault Content]
Job Fail HI Task Internal Error
[Fault Content] [Detection Conditions]
Call setting cut off from network.
HI Task Internal Error
[Detection Conditions] [Corrective Actions]
Call setting cut off from network.
Turn the power OFF then ON.
[Corrective Actions] If the problem persists, check the SW version and upgrade it to the latest version.
Check the remote machine settings and line status, then perform the operation again. If the problem If the problem still persists, perform the following procedure to repair it.
persists, proceed to the following and repair it.
OF-14 Fax Card Fail
OF-14 FAX Card Fail
034-735 Connect only to ISDN D Channel
034-732 Fax Network Cut due to Timeout
[Error Type]
[Error Type] Job Fail
Job Fail
[Fault Content]
[Fault Content] Connect only to D Channel and receive
F Network Cutoff Timeout
[Detection Conditions]
[Detection Conditions] Connect only to D Channel and receive.
F Network Cutoff Timeout
[Corrective Actions]
[Corrective Actions] If the problem persists after installing the line, perform the following procedure to repair it.
Check the self-terminal status and line status, then perform the operation again. If the problem per-
OF-11 FAX Job Fail
sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail
034-736 Wrong notice from fax network
034-733 Incorrect Sequence,Call Status [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Wrong message from network
[Fault Content]
• Incorrect Sequence
[Detection Conditions]
• Call status mismatch was detected. Wrong message from network.
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034-xxx FIP 2-422 Ver.1.3
[Corrective Actions] 034-740 Transmission of Frame Error
If the problem persists after installing the line, perform the following procedure to repair it. [Error Type]
OF-11 FAX Job Fail Job Fail
[Fault Content]
034-737 Incoming call response error Frame Transmssion Error (Frame Transmission Completion Timeout)
[Error Type] [Detection Conditions]
Job Fail Frame Transmssion Error (Frame Transmission Completion Timeout)
[Fault Content] [Corrective Actions]
Not selected for incoming call response. Check the remote machine settings and line status, then perform the operation again. If the problem
[Detection Conditions] persists, proceed to the following and repair it.
Not selected for incoming call response. OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem 034-741 Unable to Send Frame
persists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
034-738 Layer 1 Start Up Error Unable to send frame. (Frame transmission retry exceeded the limit.)
[Error Type] [Detection Conditions]
Job Fail Unable to send frame. (Frame transmission retry exceeded the limit.)
[Fault Content] [Corrective Actions]
Layer 1 Startup Error (Startup Timeout) Check the remote machine settings and line status, then perform the operation again. If the problem
[Detection Conditions] persists, proceed to the following and repair it.
Layer 1 Startup Error (Startup Timeout) OF-14 FAX Card Fail
[Corrective Actions]
Repeat the operation. 034-742 Frame Send Underrun Detected
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
034-739 Layer 1 not synchronized Frame Transmission Underrun Detected
[Error Type] [Detection Conditions]
Job Fail Frame Transmission Underrun Detected
[Fault Content] [Corrective Actions]
Layer 1 Not Synchronized (Asynchronized Timer Timeout) Check the self-terminal status and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following procedure to repair it,
Layer 1 Not Synchronized (Asynchronized Timer Timeout) OF-14 FAX Card Fail
[Corrective Actions]
Repeat the operation. 034-743 Abnormal frame-sending DMA
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content] [Detection Conditions]
Frame Send DMA was abnormally terminated. No Available Line
[Detection Conditions] [Corrective Actions]
Frame Send DMA was abnormally terminated. Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-747 Switching equipment congestion
[Error Type]
034-744 Unacceptable Channel Job Fail
[Error Type] [Fault Content]
Job Fail Switching Equipment Congestion
[Fault Content] [Detection Conditions]
The Channel was not allowed. Switching Equipment Congestion
[Detection Conditions] [Corrective Actions]
The Channel was not allowed. Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-748 Specified line cannot be used
[Error Type]
034-745 Outgoing call to channel set Job Fail
[Error Type] [Fault Content]
Job Fail Specified Channel Not Allowed
[Fault Content] [Detection Conditions]
Outgoing call to channel set Specified Channel Not Allowed
[Detection Conditions] [Corrective Actions]
Outgoing call to channel set Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the self-terminal status and line status, then perform the operation again. If the problem per-
sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail 034-749 Network Conjestion Error
[Error Type]
034-746 No usable lines Job Fail
[Error Type] [Fault Content]
Job Fail Others (Network Congestion)
[Fault Content] [Detection Conditions]
No Available Line Others (Network Congestion)
Ver.1.3 09/2012 034-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
034-xxx FIP 2-424 Ver.1.3
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
034-750 Network Error 034-753 Destination not responding
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Network Error Remote User Not Responding
[Detection Conditions] [Detection Conditions]
Network Error Remote User Not Responding
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
034-751 Temporary Network Error 034-754 No response from Destination
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
• Temporary Network Error No response from remote user to call
• Temporary Error [Detection Conditions]
[Detection Conditions] No response from remote user to call
• Temporary Network Error [Corrective Actions]
• Temporary Error Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-755 Destination rejecting call
[Error Type]
034-752 Destination terminal busy Job Fail
[Error Type] [Fault Content]
Job Fail Remote Terminal Rejected Transmission
[Fault Content] [Detection Conditions]
Remote Terminal Busy Remote Terminal Rejected Transmission
[Detection Conditions] [Corrective Actions]
Remote Terminal Busy Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail
[Error Type]
034-756 Destination Faulty Job Fail
[Error Type] [Fault Content]
Job Fail No Relay Network Route
[Fault Content] [Detection Conditions]
Remote Terminal Failure No Relay Network Route
[Detection Conditions] [Corrective Actions]
Remote Terminal Failure Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
[Corrective Actions]
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-760 No Line To Destination
[Error Type]
034-757 Others (Normal, Semi-normal) Job Fail
[Error Type] [Fault Content]
Job Fail No Route to Remote Terminal
[Fault Content] [Detection Conditions]
Others (Normal, Semi-Normal Class) No Route to Remote Terminal
[Detection Conditions] [Corrective Actions]
Others (Normal, Semi-Normal Class) Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
[Corrective Actions]
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-761 Incorrect Format Destination Fax No.
[Error Type]
034-758 Incorrect Destination Fax Dial No Job Fail
[Error Type] [Fault Content]
Job Fail Invalid Number Format (Incomplete Number)
[Fault Content] [Detection Conditions]
Missing Number Or Dial Error Invalid Number Format (Incomplete Number)
[Detection Conditions] [Corrective Actions]
Missing Number Or Dial Error Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
[Corrective Actions]
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-762 Facility rejected
[Error Type]
034-759 No Relay Network Route Job Fail
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034-xxx FIP 2-426 Ver.1.3
[Fault Content] [Detection Conditions]
Facility Rejected • Others (Service provided not allowed)
[Detection Conditions] • Other resources cannot be used.
Facility Rejected • Facility requested not subscribed.
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
034-763 Com. Capability disallowed 034-766 Selected com. not implemented
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Communication Capability Not Allowed Specified Communication Capability Not Defined
[Detection Conditions] [Detection Conditions]
Communication Capability Not Allowed Specified Communication Capability Not Defined
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
034-764 Com. Capability not configured 034-767 Selected mode not implemented
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Communication Capability Not Configured Specified Channel Type Not Defined
[Detection Conditions] [Detection Conditions]
Communication Capability Not Configured Specified Channel Type Not Defined
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the self-terminal status and line status, then perform the operation again. If the problem per-
persists, proceed to the following and repair it. sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail OF-14 FAX Card Fail
034-765 Error by service,feature limit
[Error Type] 034-768 Restricted Digital Info. Only
Job Fail [Error Type]
[Fault Content] Job Fail
• Others (Service provided not allowed) [Fault Content]
• Other resources cannot be used. Restricted Digital Information Only
• Facility requested not subscribed. [Detection Conditions]
Restricted Digital Information Only
[Corrective Actions] [Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem per- Check the self-terminal status and line status, then perform the operation again. If the problem per-
sists, proceed to the following procedure to repair it, sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail OF-14 FAX Card Fail
034-769 Error by service, feature 034-772 Inter-working connection error
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
• Others (Service not provided) Others (Inter-related Connections)
• A facility not provided was requested. [Detection Conditions]
[Detection Conditions] Others (Inter-related Connections)
• Others (Service not provided) [Corrective Actions]
• A facility not provided was requested. Check the self-terminal status and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following procedure to repair it,
Check the self-terminal status and line status, then perform the operation again. If the problem per- OF-14 FAX Card Fail
sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail 034-773 Invalid Dial No. Specified
[Error Type]
034-770 Reply to status query Job Fail
[Error Type] [Fault Content]
Job Fail Invalid Dial No. Specified
[Fault Content] [Detection Conditions]
Reply to Status Query Invalid Dial No. Specified
[Detection Conditions] [Corrective Actions]
Reply to Status Query If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-14 FAX Card Fail
Check the self-terminal status and line status, then perform the operation again. If the problem per-
sists, proceed to the following procedure to repair it,
034-774 Invalid Line Specified
OF-14 FAX Card Fail
[Error Type]
Job Fail
034-771 Access information discarded
[Fault Content]
[Error Type] Invalid Channel No. Specified
Job Fail
[Detection Conditions]
[Fault Content] Invalid Channel No. Specified
Fax Information Discarded
[Corrective Actions]
[Detection Conditions] Repeat the operation.
Fax Information Discarded
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034-xxx FIP 2-428 Ver.1.3
034-775 Others (Invalid Message Class) [Corrective Actions]
[Error Type] If the problem persists, perform the following procedure to repair it.
Job Fail OF-14 FAX Card Fail
[Fault Content]
Others (Invalid Messages) 034-779 No information, or not defined
[Detection Conditions] [Error Type]
Others (Invalid Messages) Job Fail
[Corrective Actions] [Fault Content]
If the problem persists, perform the following procedure to repair it. No information or it is undefined.
OF-14 FAX Card Fail [Detection Conditions]
No information or it is undefined.
034-776 Insufficient Required Info. [Corrective Actions]
[Error Type] If the problem persists, perform the following procedure to repair it.
Job Fail OF-14 FAX Card Fail
[Fault Content]
Insufficient Information 034-780 Invalid Information
[Detection Conditions] [Error Type]
Insufficient Information Job Fail
[Corrective Actions] [Fault Content]
If the problem persists, perform the following procedure to repair it. Invalid Information
OF-14 FAX Card Fail [Detection Conditions]
Invalid Information
034-777 Undefined Message Type [Corrective Actions]
[Error Type] If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
Job Fail
[Fault Content]
Message Type Undefined 034-781 Call Status, Message Mismatch
[Detection Conditions] [Error Type]
Message Type Undefined Job Fail
[Corrective Actions] [Fault Content]
If the problem persists, perform the following procedure to repair it. Call status inconsistent with message.
OF-14 FAX Card Fail [Detection Conditions]
034-778 Incorrect Message or Type Call status inconsistent with message.
[Error Type] [Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Call status inconsistent with message, or message type undefined.
[Detection Conditions] 034-782 Error cleared due to timeout
Call status inconsistent with message, or message type undefined.
[Error Type] [Corrective Actions]
Job Fail Check the remote machine settings and line status, then perform the operation again. If the problem
[Fault Content] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Error cleared due to timeout.
[Detection Conditions]
Error cleared due to timeout. 034-786 Call identity not in use
[Corrective Actions] [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
OF-14 FAX Card Fail [Fault Content]
Call ID Not In Use
034-783 Other Errors (Operation, etc) [Detection Conditions]
[Error Type] Call ID set was not in use.
Job Fail [Corrective Actions]
[Fault Content] Check the self-terminal status and line status, then perform the operation again. If the problem per-
sists, proceed to the following procedure to repair it,
Other Errors (Operational Errors etc.)
OF-14 FAX Card Fail
[Detection Conditions]
Other Errors (Operational Errors etc.)
034-787 Call identity in use
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
[Error Type]
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Call ID In Use
034-784 Destination No. Changed
[Detection Conditions]
[Error Type]
Call ID set was in use.
Job Fail
[Corrective Actions]
[Fault Content]
Check the remote machine settings and line status, then perform the operation again. If the problem
Remote Terminal Number Changed
persists, proceed to the following and repair it.
[Detection Conditions] OF-14 FAX Card Fail
Remote Terminal Number Changed
[Corrective Actions] 034-788 Show other causes
If the problem persists, perform the following procedure to repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
034-785 Incompatible destination [Fault Content]
[Error Type] Show Other Causes
Job Fail [Detection Conditions]
[Fault Content] Show Other Causes
Terminal Attributes Incompatible [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
Terminal Attributes Incompatible persists, proceed to the following and repair it.
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034-xxx FIP 2-430 Ver.1.3
OF-14 FAX Card Fail 034-792 Line 2 not connected
[Error Type]
034-789 G4 Presentation Illegal Event Job Fail
[Error Type] [Fault Content]
Job Fail Channel 2 Not Connected
[Fault Content] [Detection Conditions]
• CG Conversion Timeout Channel 2 Not Connected
• (G4) Presentation received an illegal event. [Corrective Actions]
[Detection Conditions] Check the channel 2 external line connection and install it correctly.
• CG Conversion Timeout If the problem persists, perform the following procedure to repair it.
• (G4) Presentation received an illegal event. OF-14 FAX Card Fail
[Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem per- 034-793 Line 3 not connected
sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content]
034-790 Line 0 (Ext) not connected
Channel 3 Not Connected
[Error Type]
[Detection Conditions]
Job Fail
Channel 3 Not Connected
[Fault Content]
[Corrective Actions]
Channel 0 Extension Not Connected
Check the channel 3 external line connection and install it correctly.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
Channel 0 Extension Not Connected OF-14 FAX Card Fail
[Corrective Actions]
Check the channel 0 extension line connection and install it correctly.
034-794 Line 4 not connected
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content]
034-791 Line 1 not connected
Channel 4 is Not Connected
[Error Type]
[Detection Conditions]
Job Fail
Channel 4 is Not Connected
[Fault Content]
[Corrective Actions]
Channel 1 External Line Not Connected
Check the channel 4 external line connection and install it correctly.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
Channel 1 External Line Not Connected
OF-14 FAX Card Fail
[Corrective Actions]
Check the channel 1 external line connection and install it correctly.
034-795 Line 5 not connected
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content] [Fault Content]
Channel 5 Not Connected The Job Error Communication Data parameter has an error.
[Detection Conditions] [Detection Conditions]
Channel 5 Not Connected The Job Error Communication Data parameter has an error.
[Corrective Actions] [Corrective Actions]
Check the channel 5 external line connection and install it correctly. Turn the power OFF then ON.
If the problem persists, perform the following procedure to repair it. If the problem persists, check the SW version and upgrade it to the latest version.
OF-14 FAX Card Fail If the problem still persists, perform the following procedure to repair it.
OF-14 Fax Card Fail
034-796 Dial Error (Incorrect Fax No. 2)
[Error Type] 034-799 Auto Dial without dial data
Job Fail [Error Type]
[Fault Content] Job Fail
There was incorrect (illegal) data in the dial data. [Fault Content]
[Detection Conditions] Auto Dial was started but there was no dial data.
There was incorrect (illegal) data in the dial data. [Detection Conditions]
[Corrective Actions] Auto Dial was started but there was no dial data.
Dial again and then repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON.
OF-14 FAX Card Fail If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
034-797 Communication Parameter Error OF-14 Fax Card Fail
[Error Type]
Job Fail
[Fault Content]
The Job Error Communication Option parameter has an error.
[Detection Conditions]
The Job Error Communication Option parameter has an error.
[Corrective Actions]
Turn the power OFF then ON.
If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
OF-14 Fax Card Fail
034-798 Data Parameter Error
[Error Type]
Job Fail
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034-xxx FIP 2-432 Ver.1.3
035-550 Downloader Fail [Corrective Actions]
[Error Type] Repeat the operation.
If the problem persists, perform the following procedure to repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
An error has occurred during the process of writing data to the FaxG3-ROM. (During DLD method)
[Detection Conditions] 035-702 Destination Receive Rejected
An error was detected when writing data to the FaxG3-ROM [Error Type]
Not able to carry out normal operation because ROM content is missing. Job Fail
[Corrective Actions] [Fault Content]
Retry job. If retry failed, replace the FaxG3-ROM and perform VerUP operation on the DLD method • DCN was received for NSS/DTC.
again. • DCN received.
[Detection Conditions]
035-700 Modem faulty • DCN was received for NSS/DTC. Transmission was rejected due to remote machine Selective
Reception function, etc.
[Error Type]
• DCN received.
Job Fail
[Corrective Actions]
[Fault Content]
Repeat the operation.
• CS is not turned OFF at modem control.
If the problem persists, perform the following procedure to repair it.
• HDLC frame sending error.
OF-14 FAX Card Fail
[Detection Conditions]
• CS is not turned OFF at modem control. It is determined as SC Board (modem) failure.
• HDLC frame sending error.
035-703 DCN Receive at Phase B Send
[Corrective Actions] [Error Type]
Job Fail
Repeat the operation.
Replace the SC Board (modem). [Fault Content]
If the problem persists, perform the following procedure to repair it. • DCN detected at PHASE-B Sending.
OF-14 FAX Card Fail • DCN received.
[Detection Conditions]
035-701 T1 Transmission Timeout • DCN detected at PHASE-B Sending.
• DCN received.
[Error Type]
Job Fail
[Corrective Actions]
Repeat the operation.
[Fault Content]
If the problem persists, perform the following procedure to repair it.
• Sending T1 T.O.
OF-14 FAX Card Fail
• T1 timed out in sending operation. (FX)
• At sending, DIS was not sent after the conversation request from the remote machine has failed.
[Detection Conditions] 035-704 Destination Polling Error
• Sending T1 T.O. [Error Type]
• T1 timed out in sending operation. (FX) Job Fail
• At sending, DIS was not sent after the conversation request from the remote machine has failed. [Fault Content]
• The sending terminal does not have the polling function.
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035-xxx FIP 2-434 Ver.1.3
• No sending capability in the remote machine. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-14 FAX Card Fail
• The sending terminal does not have the polling function. No polling documents are set in place.
• No sending capability in the remote machine. The polling remote machine has no sending capabil- 035-707 Wrong Password/Receive Banned
ity. No stored document.
[Error Type]
[Corrective Actions] Job Fail
Repeat the operation.
[Fault Content]
If the problem persists, perform the following procedure to repair it.
Data received without a password/a mismatch of passwords, or a mismatch of the Selective Recep-
OF-14 FAX Card Fail tion No.
[Detection Conditions]
035-705 DCS/NSS Resend Exceeded Data received without a password/a mismatch of passwords, or a mismatch of the Selective Recep-
[Error Type] tion No.
Job Fail Password mismatch.
[Fault Content] Transmission from a sender other than Selective Transmission users.
• No response after NSS was sent out three times, or DCN was detected. [Corrective Actions]
• DCS/NSS resending exceeded the limit. Repeat the operation.
• DCN received. Password mismatch. Transmission from a sender other than Selective Transmission users.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
• No response after NSS was sent out three times, or DCN was detected. Receiving terminal failure. OF-14 FAX Card Fail
SC Board (modem) failure. NCU Board failure. The remote machine disconnected the line while
receiving NSS (DCN). 035-708 Post-message resend exceeded
• DCS/NSS resending exceeded the limit.
[Error Type]
• DCN received.
Job Fail
[Corrective Actions]
[Fault Content]
Repeat the operation.
• No response after the post command was sent out three times, or DCN was received as a response
If the problem persists, perform the following procedure to repair it.
to the post command.
OF-14 FAX Card Fail
• Post message resending exceeded the limit.
• DCN received.
035-706 Fallback Error [Detection Conditions]
[Error Type] • No response after post command is sent out three times, or DCN received as a response of the post
Job Fail command.
[Fault Content] Poor line quality.
Receiving terminal failure.
• Fallback is not available at NSS sending.
SC Board (modem) failure.
• Fallback Error.
NCU Board failure.
• Fallback Error. Waiting for auto resend.
• Post message resending exceeded the limit.
[Detection Conditions]
• DCN received.
• Fallback is not available at NSS sending.
• Fallback Error.
[Corrective Actions]
Repeat the operation.
• Fallback Error. Waiting for auto resend.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-14 FAX Card Fail
Repeat the operation.
035-709 RTN Receive • DCN was received.
[Error Type] [Corrective Actions]
Repeat the operation.
Job Fail
If the problem persists, perform the following procedure to repair it.
[Fault Content]
OF-14 FAX Card Fail
• RTN received.
• RTN was received at G3 sending.
[Detection Conditions] 035-712 No response after 3 NSC
• RTN received. Poor line quality. Receiving terminal failure. [Error Type]
SC Board (modem) failure. Job Fail
NCU Board failure. [Fault Content]
• RTN was received at G3 sending. No commands after NSC is sent out three times (NSS or DCS).
[Corrective Actions] [Detection Conditions]
Repeat the operation. No commands after NSC is sent out three times (NSS or DCS).
If the problem persists, perform the following procedure to repair it. Password mismatch. No polling document at the destination side. Jam.
OF-14 FAX Card Fail [Corrective Actions]
Repeat the operation.
035-710 PIN Receive If the problem persists, perform the following procedure to repair it.
[Error Type] OF-14 FAX Card Fail
Job Fail
[Fault Content] 035-713 T2 timeout after sending FTT
PIN received. [Error Type]
[Detection Conditions] Job Fail
PIN received. Poor line quality. [Fault Content]
Operator was called from the recipient machine. No response to NSS/DCS was returned from the remote machine after FTT was sent.
Receiving terminal failure. SC Board (modem) failure. [Detection Conditions]
NCU Board failure. No response to NSS/DCS was returned from the remote machine after FTT was sent. Sending
[Corrective Actions] machine failure. SC Board failure.
Repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Repeat the operation.
OF-14 FAX Card Fail If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-711 DCN Receive at Phase D
[Error Type] 035-714 DCN Received after NSC/DTC
Job Fail [Error Type]
[Fault Content] Job Fail
• At PHASE-D, DCN/invalid command was received. [Fault Content]
• DCN was received. • DCN was received after NSC/DTC was sent.
[Detection Conditions] • DCN was received.
At PHASE-D, DCN/invalid command was received. Sending machine failure.
Ver.1.3 09/2012 035-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
035-xxx FIP 2-436 Ver.1.3
[Detection Conditions] [Fault Content]
• DCN was received after NSC/DTC was sent. Password mismatch. No polling document at the desti- • RTN sent.
nation side. Jam. • RTN was sent when G3 was received.
• DCN was received. [Detection Conditions]
[Corrective Actions] • RTN sent. Poor line quality. SC Board (modem) failure. NCU Board failure.
Repeat the operation. • RTN was sent when G3 was received.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-14 FAX Card Fail Repeat the operation.
If the problem persists, perform the following procedure to repair it.
035-715 Wrong Password-Polling Error OF-14 FAX Card Fail
[Error Type]
Job Fail 035-718 Receive T1 Timeout
[Fault Content] [Error Type]
Polling error due to password mismatch. Job Fail
[Detection Conditions] [Fault Content]
Polling error due to mismatch of password. • Receive PHASE-B T1 T.O.
[Corrective Actions] • T1 timed out in receiving operation.
Repeat the operation. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. • Receive PHASE-B T1 T.O.
OF-14 FAX Card Fail • T1 timed out in receiving operation.
[Corrective Actions]
035-716 No past message-T2 Timeout Repeat the operation.
[Error Type] If the problem persists, perform the following procedure to repair it.
Job Fail OF-14 FAX Card Fail
[Fault Content]
• No post messages. 035-719 Busy tone detected at Phase-B
• T2 timed out. [Error Type]
[Detection Conditions] Job Fail
• No post messages. Sending machine failure. Poor line quality. SC Board (modem) failure. NCU [Fault Content]
Board failure.
At receive PHASE-B, busy tone was detected.
• T2 timed out. Command timer timeout on the terminal receiving T.30.
[Detection Conditions]
[Corrective Actions] At receive PHASE-B, busy tone was detected.
Repeat the operation.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Repeat the operation.
OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-717 RTN Send
[Error Type] 035-720 Unable to receive by remote
Job Fail
[Error Type]
Job Fail
[Fault Content] 035-723 No CD after receiving flag
• The data of NSF/DIS and NSC/DTC was invalid. [Error Type]
• No receiving capability in the remote machine.
Job Fail
[Detection Conditions] [Fault Content]
• The data of NSF/DIS and NSC/DTC was invalid. No remote machine compatibility. After the flag was accepted, CD was not received within 3min.
• No receiving capability in the remote machine. No DIS, NSF, NSC, and DTC capabilities. Memory
full, etc.
[Detection Conditions]
CD has not come within 3min after a flag had been accepted. Remote machine failure.
[Corrective Actions]
Repeat the operation.
[Corrective Actions]
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
Check the remote machine.
OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-721 DCN Received at Phase B
[Error Type]
035-724 DCN Receive after sending FTT
Job Fail
[Error Type]
[Fault Content]
Job Fail
• At receive PHASE-B, DCN was detected.
• DCN was received.
[Fault Content]
• DCN was received after FTT was sent.
[Detection Conditions]
• DCN was received.
• At receive PHASE-B, DCN was detected. No remote machine compatibility.
• DCN was received.
[Detection Conditions]
• DCN was received after FTT had been sent. Sending machine failure. Poor line quality.
[Corrective Actions]
• DCN was received.
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
Repeat the operation.
OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-722 Wrong frame length of 300bps
[Error Type]
035-725 Remote has no Mailbox/Relay
Job Fail
[Error Type]
[Fault Content]
Job Fail
The frame length exceeded 3.45sec (300bps command/response).
[Fault Content]
[Detection Conditions]
• The remote machine did not have the Mailbox or Relay communication function.
The frame length exceeded 3.45sec (300bps command/response). Remote machine failure.
• The remote machine did not support Relay Broadcast.
[Corrective Actions] • No mailbox function in the remote machine. (Mailbox type by FX)
Repeat the operation.
[Detection Conditions]
Check the remote machine.
• For the Secure or Relay communication, the remote machine did not support the function. Remote
If the problem persists, perform the following procedure to repair it.
machine failure (no sending capability).
OF-14 FAX Card Fail
• The remote machine did not support Relay Broadcast.
• No mailbox function in the remote machine. (Mailbox type by FX)
Ver.1.3 09/2012 035-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
035-xxx FIP 2-438 Ver.1.3
[Corrective Actions] • When receiving G3 image information, the system did not detect EOL within 13sec (Default).
Repeat the operation. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. • At PHASE-C, EOL cannot be received within 10sec. Sending machine failure. Poor line quality. SC
OF-14 FAX Card Fail Board (modem) failure. NCU Board failure.
• The system did not detect a normal line within 1min after it started to receive G3 image information.
• While receiving G3 image information, the system did not detect EOL within 13sec (Default).
035-726 PhaseC cannot receive-10 secs
[Corrective Actions]
[Error Type]
Repeat the operation.
Job Fail
If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-14 FAX Card Fail
At PHASE-C, training cannot be received within 10sec.
[Detection Conditions]
035-729 Carrier Down Detected
At PHASE-C, training cannot be received within 10sec. Poor line quality. SC Board (modem) failure.
NCU Board failure. [Error Type]
[Corrective Actions] Job Fail
Repeat the operation. [Fault Content]
If the problem persists, perform the following procedure to repair it. Carrier broken.
OF-14 FAX Card Fail [Detection Conditions]
Carrier broken. While receiving the image information, T2 timeout occurred after the carrier was bro-
ken. Dropout occurred.
035-727 50% Error during G3 Receive
[Corrective Actions]
[Error Type]
Repeat the operation.
Job Fail
If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-14 FAX Card Fail
• PHASE-C error exceeded the limit.
• While receiving G3 image information, 50% or more decode error occurred when 148mm was
received. 035-730 No CS with Phase-C High Speed
[Detection Conditions] [Error Type]
• PHASE-C error exceeded the limit. Poor line quality. SC Board (modem) failure. NCU Board failure. Job Fail
• While receiving G3 image information, 50% or more decode error occurred when 148mm was [Fault Content]
received. • At PHASE-C, CS has not come from a high-speed modem.
[Corrective Actions] • The CS of the modem did not turn ON as a response to the RS request at command sending opera-
Repeat the operation. tion.
If the problem persists, perform the following procedure to repair it. • The CS of the modem did not turn ON as a response to the RS request during training at high
speed.
OF-14 FAX Card Fail
• HDLC frame sending error
[Detection Conditions]
035-728 C EOL cannot receive in 10 sec
• At PHASE-C, CS has not come from a high-speed modem. SC Board (modem) failure.
[Error Type] • The CS of the modem did not turn ON as a response to the RS request at command sending opera-
Job Fail tion.
[Fault Content] • The CS of the modem did not turn ON as a response to the RS request during training at high
• At PHASE-C, EOL cannot be received within 10sec. speed.
• The system did not detect a normal line within 1min after it started to receive G3 image information. • HDLC frame sending error
[Corrective Actions] • HDLC frame sending error
Repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Repeat the operation.
OF-14 FAX Card Fail If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-731 Fax V.8 Error
[Error Type] 035-734 Polling ERR at Remote Step V8
Job Fail [Error Type]
[Fault Content] Job Fail
• V.8 Parameter N.G [Fault Content]
• V.8 error. No document for polling at remote Step V.8.
[Detection Conditions] [Detection Conditions]
• V.8 Parameter N.G There was no document for polling at the remote machine at Step V.8. Polling send operation error
• V.8 error. in the remote machine.
[Corrective Actions] [Corrective Actions]
Repeat the operation. Repeat the operation.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
035-732 Fax V.34 PCH CD Off 035-735 No Doc. in Polling Box Step V8
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
V.34 P-CH CD OFF Polling was requested when there was no document for polling in Step V.8.
[Detection Conditions] [Detection Conditions]
V.34 P-CH CD OFF Polling was requested when there was no document for polling in V.8 procedure. Remote machine
operation error, self terminal polling send setting error.
[Corrective Actions]
Repeat the operation.
[Corrective Actions]
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
035-733 Fax V.34 C/PCH CS None
035-736 No reply DCN after sending CTC
[Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
• V.34 C/P-CH CS None
[Fault Content]
• No response to the CTC sent, or DCN was received.
• HDLC frame sending error
• DCN was received.
[Detection Conditions]
• V.34 C/P-CH CS None
Ver.1.3 09/2012 035-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
035-xxx FIP 2-440 Ver.1.3
[Detection Conditions] 035-739 Fax T5 Timeout
• No response to the CTC sent, or DCS was received. Poor line quality. SC Board (modem) failure. [Error Type]
NCU Board failure.
Job Fail
• DCN was received.
[Fault Content]
[Corrective Actions]
• 15sec passed without MCF.
Repeat the operation.
• T5 timeout.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
[Detection Conditions]
• T5sec has passed without MCF. Remote machine failure.
• T5 timeout.
035-737 No reply DCN after sending EOR
[Corrective Actions]
[Error Type] Repeat the operation.
Job Fail If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-14 FAX Card Fail
• No response to the EOR sent, or DCN was received.
• CTC/EOR resending exceeded the limit.
035-740 Sending stopped after EOR Send
• DCN was received.
[Error Type]
[Detection Conditions]
Job Fail
• No response to the EOR sent, or DCN received. Poor line quality. SC Board (modem) failure. NCU
Board failure. [Fault Content]
• CTC/EOR resending exceeded the limit. • Sending was aborted after EOR was sent.
• DCN was received. • EOR-Q was sent at ECM sending.
[Corrective Actions] [Detection Conditions]
Repeat the operation. • Sending was aborted after EOR was sent. Poor line quality. SC (modem) Board. NCU Board failure.
If the problem persists, perform the following procedure to repair it. • EOR-Q was sent at ECM sending.
OF-14 FAX Card Fail [Corrective Actions]
Repeat the operation.
035-738 No reply DCN after sending RR If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content] 035-741 ECM Phase C Flag Timeout
• No response to the RR sent, or DCN was received at RR. [Error Type]
• DCN was received. Job Fail
[Detection Conditions] [Fault Content]
• No response to the RR sent, or DCN received at RR. Remote machine failure. • ECM PHASE-C Flag Timer Timeout [ECM]
• DCN was received. • Timeout between the frames in ECM.
[Corrective Actions] [Detection Conditions]
Repeat the operation. • ECM PHASE-C Flag Timer Timeout [ECM]
If the problem persists, perform the following procedure to repair it. • Timeout between the frames in ECM. Timeout between the data frames.
OF-14 FAX Card Fail [Corrective Actions]
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail 035-745 PTX has no SEP capability
[Error Type]
035-742 EOR Send or Receive Job Fail
[Error Type] [Fault Content]
Job Fail The PTX machine does not support the SEP function.
[Fault Content] [Detection Conditions]
• Responded with ERR [ECM] after ECM EOR was sent. The PTX machine does not support the SEP function.
• EOR-Q was received when ECM was received. [Corrective Actions]
[Detection Conditions] Repeat the operation.
• Responded with ERR [ECM] after ECM EOR was sent. Poor line quality. If the problem persists, perform the following procedure to repair it.
• EOR-Q was received when ECM was received. OF-14 FAX Card Fail
[Corrective Actions]
Repeat the operation. 035-746 Busy-Cannot detect dial tone
If the problem persists, perform the following procedure to repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
035-743 Remote cannot receive SUB. • Busy
[Error Type] • The system could not detect dial tone before dialing. DT1 was not detected.
Job Fail • Busy tone was detected before dialing. BT1 was detected.
[Fault Content] • Busy tone was detected before dialing. BT2 was detected.
The receiving terminal does not support the SUB function. • Congestion tone was detected before dialing. Switch Board was busy. CT1 was detected.
[Detection Conditions] • Congestion tone was detected before dialing. CT2 was detected.
The receiving terminal does not support the SUB function. • The system could not detect dial tone during dialing (=). DT1 was not detected.
[Corrective Actions] This could happen when an external line was used with 0 signal sent from the PBX.
Repeat the operation. • Busy tone was detected during dialing (=). BT1 was detected.
If the problem persists, perform the following procedure to repair it. • Busy tone was detected during dialing (=). BT2 was detected.
OF-14 FAX Card Fail • Congestion tone was detected during dialing (=). CT1 was detected.
• Congestion tone was detected during dialing (=). CT2 was detected.
• The system could not detect 2nd dial tone during dialing (==). DT2 was not detected.
035-744 Remote cannot receive password • Busy tone was detected during dialing (==). BT1 was detected.
[Error Type] • Busy tone was detected during dialing (==). BT2 was detected.
Job Fail • Congestion tone was detected during dialing (==). CT1 was detected.
[Fault Content] • Congestion tone was detected during dialing (==). CT2 was detected.
The receiving terminal does not support the PWD function. • The system could not detect 3rd dial tone during dialing (====). DT3 was not detected.
[Detection Conditions] • Busy tone was detected during dialing (===). BT1 was detected.
The receiving terminal does not support the PWD function. • Busy tone was detected during dialing (===). BT2 was detected.
[Corrective Actions] • Congestion tone was detected during dialing (===). CT1 was detected.
Repeat the operation. • Congestion tone was detected during dialing (===). CT2 was detected.
If the problem persists, perform the following procedure to repair it. • Busy tone was detected after dialing. BT1 was detected.
OF-14 FAX Card Fail • Busy tone was detected after dialing. BT2 was detected.
Ver.1.3 09/2012 035-xxx FIP
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Troubleshooting 09/2012 AP/DC-IV C5570G
035-xxx FIP 2-442 Ver.1.3
• Congestion tone was detected after dialing. CT1 was detected. • Check the call conditions of the external line (’0’ call).
• Congestion tone was detected after dialing. CT2 was detected. If the problem persists, perform the following procedure to repair it.
• The system could not detect dial tone before dialing. (PBX) DT was not detected. OF-14 FAX Card Fail
• Busy tone was detected before dialing. (PBX) BT was not detected.
• Congestion tone was detected before dialing. (PBX) CT was detected. 035-747 Abort while dialing
• Busy tone was detected after dialing. (PBX) BT was not detected.
[Error Type]
• Congestion tone was detected after dialing. (PBX) CT was detected.
Job Fail
[Detection Conditions]
[Fault Content]
• Busy. Dial tone was not detected. Busy tone was detected. Time exceeded by 35sec.
Aborted during dialing (Operation was aborted with the Stop button.)
• The system could not detect dial tone before dialing. DT1 was not detected.
• Busy tone was detected before dialing. BT1 was detected.
[Detection Conditions]
Aborted during dialing (Operation was aborted with the Stop button.)
• Busy tone was detected before dialing. BT2 was detected.
• Congestion tone was detected before dialing. Switch Board was busy. CT1 was detected. [Corrective Actions]
• Congestion tone was detected before dialing. CT2 was detected. Repeat the operation.
• The system could not detect dial tone during dialing ( = ). DT1 was not detected.
This could happen when an external line was used with 0 signal sent from the PBX. 035-748 Abort during transmission
• Busy tone was detected during dialing (=). BT1 was detected. [Error Type]
• Busy tone was detected during dialing (=). BT2 was detected. Job Fail
• Congestion tone was detected during dialing (=). CT1 was detected.
[Fault Content]
• Congestion tone was detected during dialing (=). CT2 was detected.
Aborted during transmission (Operation was aborted with the Stop button.)
• The system could not detect 2nd dial tone during dialing (==). DT2 was not detected.
• Busy tone was detected during dialing (==). BT1 was detected.
[Detection Conditions]
Aborted during transmission (Operation was aborted with the Stop button.)
• Busy tone was detected during dialing (==). BT2 was detected.
• Congestion tone was detected during dialing (==). CT1 was detected. [Corrective Actions]
• Congestion tone was detected during dialing (==). CT2 was detected. Repeat the operation.
• The system could not detect 3rd dial tone during dialing (====). DT3 was not detected.
• Busy tone was detected during dialing (===). BT1 was detected. 035-749 No reply from remote station
• Busy tone was detected during dialing (===). BT2 was detected. [Error Type]
• Congestion tone was detected during dialing (===). CT1 was detected. Job Fail
• Congestion tone was detected during dialing (===). CT2 was detected.
[Fault Content]
• Busy tone was detected after dialing. BT1 was detected.
• Busy with no response (Redial exceeded limit)
• Busy tone was detected after dialing. BT2 was detected.
• The remote machine did not respond after dialing.
• Congestion tone was detected after dialing. CT1 was detected.
• Congestion tone was detected after dialing. CT2 was detected.
[Detection Conditions]
• Busy with no response (Redial exceeded limit)
• The system could not detect dial tone before dialing. (PBX) DT was not detected.
• The remote machine did not respond after dialing. CED and DIS were not detected.
• Busy tone was detected before dialing. (PBX) BT was not detected.
• Congestion tone was detected before dialing. (PBX) CT was detected. [Corrective Actions]
• Busy tone was detected after dialing. (PBX) BT was not detected. Repeat the operation.
• Congestion tone was detected after dialing. (PBX) CT was detected. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-14 FAX Card Fail
• Check the Switch Board.
• Check the circuit condition. 035-750 Power Off during transmission
[Error Type] [Detection Conditions]
Job Fail This occurs when receiving Fax of 999 sheets or more. Image information memory full (file full,
[Fault Content] append record error)
An error due to Power OFF during transmission. [Corrective Actions]
[Detection Conditions] This occurs when receiving 999 sheets or more. Ask the sender to separate the document into sev-
eral batches for sending.
An error due to Power OFF during transmission. The power has turned OFF. System reset has
occurred.
[Corrective Actions] 035-754 File management memory full
Check the self-terminal status and line status, then perform the operation again. If the problem per- [Error Type]
sists, proceed to the following procedure to repair it, Job Fail
OF-14 FAX Card Fail [Fault Content]
File Management Area Full
035-751 Doc. send operation canceled [Detection Conditions]
[Error Type] File Management Area Full
Job Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON.
The Stop key was pressed when a document was being sent. If the problem persists, check the SW version and upgrade it to the latest version.
[Detection Conditions] If the problem still persists, perform the following procedure to repair it.
The Stop key was pressed when a document was being sent. OF-14 Fax Card Fail
[Corrective Actions]
Repeat the operation. 035-755 File Add Page Error
[Error Type]
035-752 No. of Job Restriction Error Job Fail
[Error Type] [Fault Content]
Job Fail File Append Record Error
[Fault Content] [Detection Conditions]
No. of Jobs Restricted Error File Append Record Error
[Detection Conditions] [Corrective Actions]
No. of Jobs Restricted Error Turn the power OFF then ON.
[Corrective Actions] If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
Repeat the operation.
OF-14 Fax Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-756 Cannot add page
035-753 Fax Memory Full [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] No additional file
Image information memory full (file full, append record error)
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
035-xxx FIP 2-444 Ver.1.3
[Detection Conditions] [Detection Conditions]
No additional file No appropriate job when the transmission reservation was cleared.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. Turn the power OFF then ON.
If the problem persists, check the SW version and upgrade it to the latest version. If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it. If the problem still persists, perform the following procedure to repair it.
OF-14 Fax Card Fail OF-14 Fax Card Fail
035-757 No Receive Page 035-760 File common processing error
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
No received page • Invalid File
[Detection Conditions] • File error - Timeout occurred during COMM file access.
No received page Or, the File Handler did not send an error code when an error has occurred.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. • Invalid File
If the problem persists, check the SW version and upgrade it to the latest version. • File error - Timeout occurred during COMM file access.
If the problem still persists, perform the following procedure to repair it. Or, the File Handler did not send an error code when an error has occurred.
OF-14 Fax Card Fail [Corrective Actions]
Turn the power OFF then ON.
035-758 No specified file or page If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
[Error Type]
OF-14 Fax Card Fail
Job Fail
[Fault Content]
No specifed file or page.
035-761 File other processing error
[Detection Conditions] [Error Type]
Job Fail
No specifed file or page.
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. Other File Errors
If the problem persists, check the SW version and upgrade it to the latest version. [Detection Conditions]
If the problem still persists, perform the following procedure to repair it. Other File Errors
OF-14 Fax Card Fail [Corrective Actions]
Turn the power OFF then ON.
035-759 No specified job If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
[Error Type]
OF-14 Fax Card Fail
Job Fail
[Fault Content]
No appropriate job when the transmission reservation was cleared.
035-762 Line cut during ISDN
[Error Type]
Job Fail
[Fault Content]
• Line was cut off when establishing link.
• The line has been cut off during transmission. (Error only for ISDN)
[Detection Conditions]
• Line was cut off when establishing link.
• The line has been cut off during transmission. (Error only for ISDN)
[Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem per-
sists, proceed to the following procedure to repair it,
OF-14 FAX Card Fail
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
035-xxx FIP 2-446 Ver.1.3
036-500 Illegal PDRP Parameter [Fault Content]
[Error Type] RDCLP Parameter Error
Job Fail [Detection Conditions]
[Fault Content] RDCLP Parameter Error
RDRP Parameter Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
RDRP Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-504 Illegal RDGR Parameter
OF-14 FAX Card Fail [Error Type]
Job Fail
036-501 Illegal RDPBP Parameter [Fault Content]
[Error Type] RDGR Parameter Error
Job Fail [Detection Conditions]
[Fault Content] RDGR Parameter Error
RDPBP Parameter Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
RDPBP Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-505 Undefined response
OF-14 FAX Card Fail [Error Type]
Job Fail
036-502 Illegal RDPBN Parameter [Fault Content]
[Error Type] Undefined Response
Job Fail [Detection Conditions]
[Fault Content] Undefined Response
RDPBN Parameter Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
RDPBN Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-506 Not negotiable
OF-14 FAX Card Fail [Error Type]
Job Fail
036-503 Illegal RDCLP Parameter [Fault Content]
[Error Type] Negotiation Not Allowed
Job Fail
Ver.1.3 09/2012 036-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
036-xxx FIP 2-448 Ver.1.3
[Detection Conditions] [Corrective Actions]
Negotiation Not Allowed Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-510 RDGR Receive
[Error Type]
036-507 RDPBP Receive at full capacity Job Fail
[Error Type] [Fault Content]
Job Fail RDGR Receive
[Fault Content] [Detection Conditions]
RDPBP Receive (receive at full capacity), remote terminal runs out of paper etc. RDGR Receive
[Detection Conditions] [Corrective Actions]
RDPBP Receive (receive at full capacity), remote terminal runs out of paper etc. Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-511 Illegal procedure 1551
[Error Type]
036-508 RDPBN Receive Terminal Error Job Fail
[Error Type] [Fault Content]
Job Fail Illegal procedure 1551
[Fault Content] [Detection Conditions]
RDPBN Receive (Error at Terminal) Illegal Procedure
[Detection Conditions] [Corrective Actions]
RDPBN Receive (Error at Terminal) Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-512 Illegal CDS Parameter
[Error Type]
036-509 RDPBN Receive Others Job Fail
[Error Type] [Fault Content]
Job Fail CDS Parameter Error
[Fault Content] [Detection Conditions]
RDPBN Receive (Others) CDS Parameter Error
[Detection Conditions] [Corrective Actions]
RDPBN Receive (Others) Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-513 Illegal CDC Parameter [Fault Content]
[Error Type] CDR Parameter Error
Job Fail [Detection Conditions]
[Fault Content] CDR Parameter Error
CDC Parameter Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
CDC Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-517 Illegal CDPB Parameter
OF-14 FAX Card Fail [Error Type]
Job Fail
036-514 Illegal CDE Parameter [Fault Content]
[Error Type] CDPB Parameter Error
Job Fail [Detection Conditions]
[Fault Content] CDPB Parameter Error
CDE Parameter Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
CDE Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-518 Illegal CDCL Parameter
OF-14 FAX Card Fail [Error Type]
Job Fail
036-515 Illegal CDD Parameter [Fault Content]
[Error Type] CDCL Parameter Error
Job Fail [Detection Conditions]
[Fault Content] CDCL Parameter Error
CDD Parameter Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
CDD Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-519 Undefined Command
OF-14 FAX Card Fail [Error Type]
Job Fail
036-516 Illegal CDR Parameter [Fault Content]
[Error Type] Undefined Command
Job Fail
Ver.1.3 09/2012 036-xxx FIP
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Troubleshooting 09/2012 AP/DC-IV C5570G
036-xxx FIP 2-450 Ver.1.3
[Detection Conditions] [Corrective Actions]
Undefined Command Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-523 Other than above CDD receive
[Error Type]
036-520 Not Negotiable CDS Receive Job Fail
[Error Type] [Fault Content]
Job Fail • CDD Receive (Other than the above)
[Fault Content] • (G4) Received activity rejection from session (CDD)
Negotiation Not Allowed (CDS Receive when FAX functions are incompatible) [Detection Conditions]
[Detection Conditions] • CDD Receive (Other than the above)
Negotiation Not Allowed (CDS Receive when FAX functions are incompatible) • (G4) Received activity rejection from session. (CDD)
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
036-521 Not Negotiable CDC Receive 036-524 CDR Receive Terminal Error
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Negotiation Not Allowed (CDC Receive when FAX functions are not compatible) • CDR Receive (Error at terminal)
[Detection Conditions] • (G4) Received activity interruption from session. (CDR)
Negotiation Not Allowed (CDC Receive when FAX functions are not compatible) [Detection Conditions]
[Corrective Actions] • CDR Receive (Error at Terminal)
• (G4) Received activity interruption from session. (CDR)
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. [Corrective Actions]
OF-14 FAX Card Fail Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-522 CDD Receive Terminal Error
[Error Type]
Job Fail
036-525 Other than above CDR receive
[Fault Content] [Error Type]
Job Fail
• CDD Receive (Error at Terminal)
• (G4) Received activity rejection from session. (CDD) [Fault Content]
[Detection Conditions] • CDR Receive (Other than the above)
• (G4) Received activity interruption from session. (CDR)
• CDD Receive (Error at Terminal)
• (G4) Received activity rejection from session. (CDD)
[Detection Conditions] [Corrective Actions]
• CDR Receive (Other than the above) Check the remote machine settings and line status, then perform the operation again. If the problem
• (G4) Received activity interruption from session. (CDR) persists, proceed to the following and repair it.
[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-529 Illegal CDUI (Monitor Doc.)
OF-14 FAX Card Fail [Error Type]
Job Fail
036-526 Illegal CDUI (Normal Doc.) [Fault Content]
[Error Type] CDUI Parameter Error (Monitor Document)
Job Fail [Detection Conditions]
[Fault Content] CDUI Parameter Error (Monitor Document)
CDUI Parameter Error (Normal Document) [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
CDUI Parameter Error (Normal Document) persists, proceed to the following and repair it.
[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-530 CDSReceive-Illegal Document
OF-14 FAX Card Fail [Error Type]
Job Fail
036-527 Illegal CDUI (Operator Doc.) [Fault Content]
[Error Type] CDS (control document) Receive occurred when the receiver and sender of an illegal document do
Job Fail not match.
[Fault Content] [Detection Conditions]
CDUI Parameter Error (Operator Document) CDS (control document) Receive occurred when the receiver and sender of an illegal document do
not match.
[Detection Conditions]
CDUI Parameter Error (Operator Document)
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-531 DMA channel 1 illegal closing
036-528 Illegal CDUI (Control Doc.) [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
• DMA Channel 1 was abnormally terminated.
[Fault Content]
• (G4) Presentation received an illegal event.
CDUI Parameter Error (Control Document)
[Detection Conditions]
[Detection Conditions]
• DMA Channel 1 was abnormally terminated.
CDUI Parameter Error (Control Document)
Ver.1.3 09/2012 036-xxx FIP
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Troubleshooting 09/2012 AP/DC-IV C5570G
036-xxx FIP 2-452 Ver.1.3
• (G4) Presentation received an illegal event. [Detection Conditions]
[Corrective Actions] • Decoding error occurred in data conversion.
Check the remote machine settings and line status, then perform the operation again. If the problem • (G4) Presentation received an illegal event.
persists, proceed to the following and repair it. [Corrective Actions]
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
036-532 DMA channel 2 illegal closing OF-14 FAX Card Fail
[Error Type]
Job Fail 036-535 White Line Transfer Error (Compress)
[Fault Content] [Error Type]
• DMA Channel 2 was abnormally terminated. Job Fail
• (G4) Presentation received an illegal event. [Fault Content]
[Detection Conditions] • White line transfer to encoded DICEP error occurred in data conversion.
• DMA Channel 2 was abnormally terminated. • (G4) Presentation received an illegal event.
• (G4) Presentation received an illegal event. [Detection Conditions]
[Corrective Actions] White line transfer to encoded DICEP error occurred in data conversion.
Check the remote machine settings and line status, then perform the operation again. If the problem [Corrective Actions]
persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-533 Cannot convert resources
[Error Type] 036-536 White Line Transfer Error (Decomp)
Job Fail [Error Type]
[Fault Content] Job Fail
• Resources for converting data cannot be obtained. [Fault Content]
• (G4) Presentation received an illegal event. • White line transfer to decoded DICEP error occurred in data conversion.
[Detection Conditions] • (G4) Presentation received an illegal event.
• Resources for converting data cannot be obtained. [Detection Conditions]
• (G4) Presentation received an illegal event. • White line transfer to decoded DICEP error occurred in data conversion.
[Corrective Actions] • (G4) Presentation received an illegal event.
Check the remote machine settings and line status, then perform the operation again. If the problem [Corrective Actions]
persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-534 Decode Error in Data Convert
[Error Type] 036-537 No RTC during data convert
Job Fail [Error Type]
[Fault Content] Job Fail
• Decoding error occurred in data conversion. [Fault Content]
• (G4) Presentation received an illegal event. • RTC was not detected in data conversion.
• (G4) Presentation received an illegal event. [Detection Conditions]
[Detection Conditions] TU (Text Unit) Analysis Error
• RTC was not detected in data conversion. [Corrective Actions]
• (G4) Presentation received an illegal event. Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-541 Page boundary without TU
[Error Type]
036-538 Doc. descriptor analysis error Job Fail
[Error Type] [Fault Content]
Job Fail Received page boundary without TU.
[Fault Content] [Detection Conditions]
DD (Document Descriptor) Analysis Error Received page boundary without TU.
[Detection Conditions] [Corrective Actions]
DD (Document Descriptor) Analysis Error Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-542 Relay Broadcast error in G4
[Error Type]
036-539 Page Descriptor Analysis Error Job Fail
[Error Type] [Fault Content]
Job Fail (G4) Relay Broadcast instruction error occurred in session.
[Fault Content] [Detection Conditions]
PD (Page Descriptor) Analysis Error (G4) Relay Broadcast instruction error occurred in session.
[Detection Conditions] [Corrective Actions]
PD (Page Descriptor) Analysis Error Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-550 Downloader Fail
[Error Type]
036-540 Text Unit Analysis Error Job Fail
[Error Type] [Fault Content]
Job Fail An error has occurred during the process of writing data to the FaxG4-ROM. (During DLD method)
[Fault Content] [Detection Conditions]
TU (Text Unit) Analysis Error An error was detected when writing data to the FaxG4-ROM
Not able to carry out normal operation because ROM content is missing.
Ver.1.3 09/2012 036-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
036-xxx FIP 2-454 Ver.1.3
[Corrective Actions] 036-703 Monitor/Unnumbered frame error
Retry job. If retry failed, replace the FaxG4-ROM and perform VerUP operation on the DLD method [Error Type]
again.
Job Fail
[Fault Content]
036-700 G4 Communication Error Monitor/Unnumbered Frame Error
[Error Type] [Detection Conditions]
Job Fail
Monitor/Unnumbered Frame Error
[Fault Content] [Corrective Actions]
G4 Communication Error Check the remote machine settings and line status, then perform the operation again. If the problem
[Detection Conditions] persists, proceed to the following and repair it.
G4 Communication Error OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem 036-704 Undefined Command/Response 1104
persists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-701 Receiving variable N(R) error Undefined Command/Response
[Error Type] [Detection Conditions]
Job Fail
Undefined Command/Response
[Fault Content] [Corrective Actions]
Receive Status Variable N (R) Error
Check the remote machine settings and line status, then perform the operation again. If the problem
[Detection Conditions] persists, proceed to the following and repair it.
Receive Status Variable N (R) Error OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem 036-705 N2 timeout of Receive Timer
persists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-702 Info frame size exceeded (NI) Receive Confirmation Timer - Consecutive Timeout (N2 times timeout)
[Error Type] [Detection Conditions]
Job Fail
Receive Confirmation Timer - Consecutive Timeout (N2 times timeout)
[Fault Content] [Corrective Actions]
Information frame size exceeded the limit (NI over).
Check the remote machine settings and line status, then perform the operation again. If the problem
[Detection Conditions] persists, proceed to the following and repair it.
Information frame size exceeded the limit (NI over). OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem 036-706 SABM Wait Timeout in G4
persists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content] 036-709 DISC receive before link close
• SABM Wait Timeout [Error Type]
• (G4) Data link cannot be connected.
Job Fail
[Detection Conditions] [Fault Content]
• SABM Wait Timeout Link was force-closed (when DISC was received before the session).
• (G4) Data link cannot be connected.
[Detection Conditions]
[Corrective Actions] Link was force-closed (when DISC was received before the session).
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-707 UA wait Timeout in G4
[Error Type] 036-710 FRMR Receive (Z=1)
Job Fail
[Error Type]
[Fault Content] Job Fail
• UA Wait Timeout
[Fault Content]
• (G4) Data link cannot be connected.
FRMR Receive (Z=1)
[Detection Conditions]
[Detection Conditions]
• UA Wait Timeout
FRMR Receive (Z=1)
• (G4) Data link cannot be connected.
[Corrective Actions]
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
persists, proceed to the following and repair it.
OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-711 FRMR Receive (Y=1)
036-708 Cannot establish link in G4
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
FRMR Receive (Y=1)
• Cannot Establish Link
• (G4) Data link cannot be established.
[Detection Conditions]
FRMR Receive (Y=1)
[Detection Conditions]
• Cannot Establish Link
[Corrective Actions]
• (G4) Data link cannot be established. Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-712 FRMR received (Z=1) W=1
[Error Type]
Job Fail
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036-xxx FIP 2-456 Ver.1.3
[Fault Content] [Detection Conditions]
FRMR Receive (X=1) W=1 Included • Line Open Timeout (Including No HDLC Flag)
[Detection Conditions] • (G4) Flag cannot be received for 4sec or more.
FRMR Receive (X=1) W=1 Included [Corrective Actions]
[Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem
Check the remote machine settings and line status, then perform the operation again. If the problem persists, proceed to the following and repair it.
persists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-716 Wrong LSI Send (Busy Timeout)
036-713 FRMR Receive (W=1) [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] LSI Send Error (Sending Busy, Timeout)
ERMR Receive (W=1) [Detection Conditions]
[Detection Conditions] LSI Send Error (Sending Busy, Timeout)
ERMR Receive (W=1) [Corrective Actions]
[Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-717 Abnormal LSI operation
036-714 Global Address Receive [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] LSI Operation Error
Global Address Receive [Detection Conditions]
[Detection Conditions] LSI Operation Error
Global Address Receive [Corrective Actions]
[Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-718 Disconnection Notice Timeout
036-715 Line Open Timeout in G4 [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] Disconnection Notice Timeout (10sec)
• Line Open Timeout (Including No HDLC Flag) [Detection Conditions]
• (G4) Flag cannot be received for 4sec or more. Disconnection Notice Timeout (10sec)
[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-722 Call cut during flag detect
OF-14 FAX Card Fail
[Error Type]
Job Fail
036-719 C Line On but I Line Off [Fault Content]
[Error Type] Call was cut off during remote flag detection.
Job Fail [Detection Conditions]
[Fault Content] Call was cut off during remote flag detection.
Though Line C was turned ON, Line I was not turned ON. [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
Though Line C was turned ON, Line I was not turned ON. persists, proceed to the following and repair it.
[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-723 Call cut while awaiting UA
OF-14 FAX Card Fail
[Error Type]
Job Fail
036-720 C Line Off but I Line On [Fault Content]
[Error Type] After SABM was sent, call was cut off when waiting for UA.
Job Fail [Detection Conditions]
[Fault Content] After SABM was sent, call was cut off when waiting for UA.
Though Line C was turned OFF, Line I was not turned OFF. [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
Though Line C was turned OFF, Line I was not turned OFF. persists, proceed to the following and repair it.
[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-724 Call cut while awaiting SABM
OF-14 FAX Card Fail
[Error Type]
Job Fail
036-721 I Line Off during Transmission [Fault Content]
[Error Type] Call was cut off when waiting for SABM.
Job Fail [Detection Conditions]
[Fault Content] Call was cut off when waiting for SABM.
Line I was turned OFF during transmission. [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
Line I was turned OFF during transmission. persists, proceed to the following and repair it.
[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-725 Disc received before session
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036-xxx FIP 2-458 Ver.1.3
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
DISC was received before session. • CN Packet Parameter Error
[Detection Conditions] • (G4) Other network errors.
DISC was received before session. [Detection Conditions]
[Corrective Actions] • CN Packet Parameter Error
Check the remote machine settings and line status, then perform the operation again. If the problem • (G4) Other network errors.
persists, proceed to the following and repair it. [Corrective Actions]
OF-14 FAX Card Fail Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
036-726 Illegal header received OF-14 FAX Card Fail
[Error Type]
Job Fail 036-729 Illegal parameter of DT packet
[Fault Content] [Error Type]
• Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching) Job Fail
• (G4) Other network errors. [Fault Content]
[Detection Conditions] • DT Packet Parameter Error
• Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching) • (G4) Other network errors.
• (G4) Other network errors. [Detection Conditions]
[Corrective Actions] • DT Packet Parameter Error
Check the remote machine settings and line status, then perform the operation again. If the problem • (G4) Other network errors.
persists, proceed to the following and repair it. [Corrective Actions]
OF-14 FAX Card Fail Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
036-727 Illegal parameter of CC packet OF-14 FAX Card Fail
[Error Type]
Job Fail 036-730 Illegal parameter of RI packet
[Fault Content] [Error Type]
• CC Packet Parameter Error Job Fail
• (G4) Other network errors. [Fault Content]
[Detection Conditions] • RI Packet Parameter Error
• CC Packet Parameter Error • (G4) Other network errors.
• (G4) Other network errors. [Detection Conditions]
[Corrective Actions] • RI Packet Parameter Error
Check the remote machine settings and line status, then perform the operation again. If the problem • (G4) Other network errors.
persists, proceed to the following and repair it. [Corrective Actions]
OF-14 FAX Card Fail Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
036-728 Illegal parameter of CN packet OF-14 FAX Card Fail
[Corrective Actions]
036-731 Illegal parameter of IT packet Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• IT Packet Parameter Error
036-734 Undefined Packet Received
• (G4) Other network errors. [Error Type]
[Detection Conditions] Job Fail
• IT Packet Parameter Error [Fault Content]
• (G4) Other network errors. • Undefined Packet Receive
[Corrective Actions] • (G4) Other network errors.
Check the remote machine settings and line status, then perform the operation again. If the problem [Detection Conditions]
persists, proceed to the following and repair it. • Undefined Packet Receive
OF-14 FAX Card Fail • (G4) Other network errors.
[Corrective Actions]
036-732 Illegal parameter of CI packet Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• CI Packet Parameter Error
036-735 CC Wait Timeout
• (G4) Other network errors. [Error Type]
[Detection Conditions] Job Fail
• CI Packet Parameter Error [Fault Content]
• (G4) Other network errors. CC Wait Timeout
[Corrective Actions] [Detection Conditions]
Check the remote machine settings and line status, then perform the operation again. If the problem CC Wait Timeout
persists, proceed to the following and repair it. [Corrective Actions]
OF-14 FAX Card Fail Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
036-733 Illegal parameter of CF packet OF-14 FAX Card Fail
[Error Type]
Job Fail 036-736 CF Wait Timeout
[Fault Content] [Error Type]
• CF Packet Parameter Error Job Fail
• (G4) Other network errors. [Fault Content]
[Detection Conditions] CF Wait Timeout
• CF Packet Parameter Error [Detection Conditions]
• (G4) Other network errors. CF Wait Timeout
Ver.1.3 09/2012 036-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
036-xxx FIP 2-460 Ver.1.3
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
036-737 CI received before G4 session 036-740 Busy Timeout
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
• CI Receive (Before the session ended) Busy Timeout
• (G4) A cut off request packet was received from the remote machine. [Detection Conditions]
[Detection Conditions] Busy Timeout
• CI Receive (Before the session ended) [Corrective Actions]
• (G4) A cut off request packet was received from the remote machine. Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-741 SI received in transmission
[Error Type]
036-738 DT Packet P(S ), P(R ) Error Job Fail
[Error Type] [Fault Content]
Job Fail • SI Receive (In transmission)
[Fault Content] • (G4) An unexpected restart packet was received.
DT Packet P (S) and P (R) errors occurred. [Detection Conditions]
[Detection Conditions] • SI Receive (In transmission)
DT Packet P (S) and P (R) errors occurred. • (G4) An unexpected restart packet was received.
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
036-739 RR, RNR Packet P(S) Error 036-742 SF received in transmission
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
RR and RNR packet P (S) errors occurred. • SF Receive (In transmission)
[Detection Conditions] • (G4) An unexpected restart packet was received.
RR and RNR packet P (S) errors occurred. [Detection Conditions]
• SF Receive (In transmission)
• (G4) An unexpected restart packet was received.
[Corrective Actions] • (G4) Network timer timed out.
Check the remote machine settings and line status, then perform the operation again. If the problem [Corrective Actions]
persists, proceed to the following and repair it. Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-743 DT Packet D Bit Error
[Error Type] 036-746 G4 Data Link Disconnect Notice Timeout
Job Fail [Error Type]
[Fault Content] Job Fail
D Bit error occurred in DT packet. [Fault Content]
[Detection Conditions] • Disconnection Notice Timeout (10sec)
D Bit error occurred in DT packet. • (G4) Data Link Failure
[Corrective Actions] [Detection Conditions]
Check the remote machine settings and line status, then perform the operation again. If the problem • Disconnection Notice Timeout (10sec)
persists, proceed to the following and repair it. • (G4) Data Link Failure
OF-14 FAX Card Fail [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
036-744 G4 Wait for Reply Timeout persists, proceed to the following and repair it.
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content] 036-747 Fast select response received
• Reply Timeout [Error Type]
• (G4) Network timer timed out. Job Fail
[Detection Conditions] [Fault Content]
• Reply Timeout Fast Select that limits responses received.
• (G4) Network timer timed out. [Detection Conditions]
[Corrective Actions] Fast Select that limits responses received.
Check the remote machine settings and line status, then perform the operation again. If the problem [Corrective Actions]
persists, proceed to the following and repair it. Check the remote machine settings and line status, then perform the operation again. If the problem
OF-14 FAX Card Fail persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-745 G4 CN Wait Timeout
[Error Type] 036-748 Receive remote charge request
Job Fail [Error Type]
[Fault Content] Job Fail
• CN Wait Timeout [Fault Content]
• (G4) Network timer timed out. Receive Remote Charge Request
[Detection Conditions] [Detection Conditions]
• CN Wait Timeout Receive Remote Charge Request
Ver.1.3 09/2012 036-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
036-xxx FIP 2-462 Ver.1.3
[Corrective Actions] 036-752 Illegal TCR Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem [Error Type]
persists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Parameter error occurred in TCR.
036-749 Abnormal LCGN
[Detection Conditions]
[Error Type] Parameter error occurred in TCR.
Job Fail
[Corrective Actions]
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem
LCGN Error persists, proceed to the following and repair it.
[Detection Conditions] OF-14 FAX Card Fail
LCGN Error
[Corrective Actions] 036-753 Illegal TCC Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem [Error Type]
persists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Parameter error occurred in TCC.
036-750 Illegal procedure 1301
[Detection Conditions]
[Error Type] Parameter error occurred in TCC.
Job Fail
[Corrective Actions]
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem
Illegal Procedure 1301 persists, proceed to the following and repair it.
[Detection Conditions] OF-14 FAX Card Fail
Illegal Procedure
[Corrective Actions] 036-754 Illegal TBR Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem [Error Type]
persists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Parameter error occurred in TBR.
036-751 Illegal TCA Parameter
[Detection Conditions]
[Error Type] Parameter error occurred in TBR.
Job Fail
[Corrective Actions]
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem
Parameter error occurred in TCA. persists, proceed to the following and repair it.
[Detection Conditions] OF-14 FAX Card Fail
Parameter error occurred in TCA.
[Corrective Actions] 036-755 Illegal TDT Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem [Error Type]
persists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content] [Detection Conditions]
Parameter error occurred in TDT. TCR Wait Timeout
[Detection Conditions] [Corrective Actions]
Parameter error occurred in TDT. Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-759 TCC Wait Timeout
[Error Type]
036-756 Undefined transport block Job Fail
[Error Type] [Fault Content]
Job Fail TCC Receive
[Fault Content] [Detection Conditions]
Undefined Transport Block Receive TCC Receive
[Detection Conditions] [Corrective Actions]
Undefined Transport Block Receive Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-760 TBR Wait Timeout
[Error Type]
036-757 TCA Wait Timeout Job Fail
[Error Type] [Fault Content]
Job Fail TBR Receive
[Fault Content] [Detection Conditions]
TCA Wait Timeout TBR Receive
[Detection Conditions] [Corrective Actions]
TCA Wait Timeout Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-761 TDT block size error
[Error Type]
036-758 TCR Wait Timeout Job Fail
[Error Type] [Fault Content]
Job Fail TDT Block Size Error
[Fault Content] [Detection Conditions]
TCR Wait Timeout TDT Block Size Error
Ver.1.3 09/2012 036-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
036-xxx FIP 2-464 Ver.1.3
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
036-762 G4 NetWork Disconnect Notice Timeout 036-765 Illegal CSE Parameter
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
• Disconnection Notice Timeout (10sec) CSE Parameter Error
• (G4) Network Failure [Detection Conditions]
[Detection Conditions] CSE Parameter Error
• Disconnection Notice Timeout (10sec) [Corrective Actions]
• (G4) Network Failure Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-766 Illegal CSA Parameter
[Error Type]
036-763 Illegal procedure 1401 Job Fail
[Error Type] [Fault Content]
Job Fail CSA Parameter Error
[Fault Content] [Detection Conditions]
Illegal Procedure 1401 CSA Parameter Error
[Detection Conditions] [Corrective Actions]
Illegal Procedure Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem OF-14 FAX Card Fail
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-767 Illegal CSUI Parameter
[Error Type]
036-764 Illegal CSS Parameter Job Fail
[Error Type] [Fault Content]
Job Fail CSUI Parameter Error
[Fault Content] [Detection Conditions]
CSS Parameter Error CSUI Parameter Error
[Detection Conditions] [Corrective Actions]
CSS Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-768 Illegal CSCC Parameter [Fault Content]
[Error Type] RSEP Parameter Error
Job Fail [Detection Conditions]
[Fault Content] RSEP Parameter Error
CSCC Parameter Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
CSCC Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-772 Illegal RSAP Parameter
OF-14 FAX Card Fail [Error Type]
Job Fail
036-769 Illegal RSSP Parameter [Fault Content]
[Error Type] RSAP Parameter Error
Job Fail [Detection Conditions]
[Fault Content] RSAP Parameter Error
RSSP Parameter Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
RSSP Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-773 Illegal RSUI Parameter
OF-14 FAX Card Fail [Error Type]
Job Fail
036-770 Illegal RSSN Parameter [Fault Content]
[Error Type] RSUI Parameter Error
Job Fail [Detection Conditions]
[Fault Content] RSUI Parameter Error
RSSN Parameter Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
RSSN Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. 036-774 Illegal RSCCP Parameter
OF-14 FAX Card Fail [Error Type]
Job Fail
036-771 Illegal RSEP Parameter [Fault Content]
[Error Type] RSCCP Parameter Error
Job Fail
Ver.1.3 09/2012 036-xxx FIP
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Troubleshooting 09/2012 AP/DC-IV C5570G
036-xxx FIP 2-466 Ver.1.3
[Detection Conditions] [Corrective Actions]
RSCCP Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem
[Corrective Actions] persists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-778 CSA received (wrong terminal)
[Error Type]
036-775 Undefined command/response 1413 Job Fail
[Error Type] [Fault Content]
Job Fail • CSA Receive (Error at terminal)
[Fault Content] • (G4) Session abortion was received.
Undefined Command/Response [Detection Conditions]
[Detection Conditions] • CSA Receive (Error at terminal)
Undefined Command/Response • (G4) Session abortion was received.
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
036-776 RSSN Receive 036-779 CSA Receive (Others)
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
• RSSN Receive • CSA Receive (Others)
• (G4) Connection error was received from the session. (RSSN) • (G4) Session abortion was received.
[Detection Conditions] [Detection Conditions]
• RSSN Receive • CSA Receive (Others)
• (G4) Connection error was received from the session. (RSSN) • (G4) Session abortion was received.
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem Check the remote machine settings and line status, then perform the operation again. If the problem
persists, proceed to the following and repair it. persists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail
036-777 G4 Line Disconnect Notice Timeout 036-780 CSS Wait Timeout
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Disconnection Notice Timeout (10sec) CSS Wait Timeout
[Detection Conditions] [Detection Conditions]
Disconnection Notice Timeout (10sec) CSS Wait Timeout
[Corrective Actions] [Corrective Actions]
Poor line quality. Poor line quality.
Perform the following procedure to repair the trouble by taking into account that the process method Perform the following procedure to repair the trouble by taking into account that the process method
is different depending on the remote machine and line status. is different depending on the remote machine and line status.
OF-11 FAX Job Fail OF-11 FAX Job Fail
036-781 RSSP Wait Timeout 036-784 RSCCP Wait Timeout
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
RSSP Wait Timeout RSCCP Wait Timeout
[Detection Conditions] [Detection Conditions]
RSSP Wait Timeout RSCCP Wait Timeout
[Corrective Actions] [Corrective Actions]
Poor line quality. Poor line quality.
Perform the following procedure to repair the trouble by taking into account that the process method Perform the following procedure to repair the trouble by taking into account that the process method
is different depending on the remote machine and line status. is different depending on the remote machine and line status.
OF-11 FAX Job Fail OF-11 FAX Job Fail
036-782 RSAP Wait Timeout 036-785 CSUI/RSUI Wait Timeout
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
RSAP Wait Timeout CSUI/RSUI Wait Timeout
[Detection Conditions] [Detection Conditions]
RSAP Wait Timeout CSUI/RSUI Wait Timeout
[Corrective Actions] [Corrective Actions]
Poor line quality. Poor line quality.
Perform the following procedure to repair the trouble by taking into account that the process method Perform the following procedure to repair the trouble by taking into account that the corrective action
is different depending on the remote machine and line status. is different depending on the remote machine and line status.
OF-11 FAX Job Fail OF-11 FAX Job Fail
036-783 RSEP Wait Timeout 036-786 Incorrect Password (RSSN)
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
RSEP Wait Timeout ’Incorrect Password’ (RSSN) was returned from the remote machine.
[Detection Conditions] [Detection Conditions]
RSEP Wait Timeout ’Incorrect Password’ (RSSN) was returned from the remote machine.
Ver.1.3 09/2012 036-xxx FIP
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Troubleshooting 09/2012 AP/DC-IV C5570G
036-xxx FIP 2-468 Ver.1.3
[Corrective Actions] Perform the following procedure to repair the trouble by taking into account that the process method
is different depending on the remote machine and line status.
Poor line quality.
OF-11 FAX Job Fail
Perform the following procedure to repair the trouble by taking into account that the process method
is different depending on the remote machine and line status.
OF-11 FAX Job Fail 036-790 Polling rejected by remote
[Error Type]
036-787 Wrong Password-Polling Error for Remote Job Fail
[Error Type] [Fault Content]
Job Fail RSSP without send rights was received in Poll Receive.
[Fault Content] [Detection Conditions]
’Incorrect Polling Password’ (RSSP) was returned from the remote machine. RSSP without send rights was received in Poll Receive.
[Detection Conditions] [Corrective Actions]
’Incorrect Polling Password’ (RSSP) was returned from the remote machine. 1. Repeat the operation.
[Corrective Actions] 2. Check if the remote machine is ok.
Poor line quality.
Perform the following procedure to repair the trouble by taking into account that the process method 036-791 Set Password-RSSP Received
is different depending on the remote machine and line status.
[Error Type]
OF-11 FAX Job Fail
Job Fail
[Fault Content]
036-788 Poll Send Error at Remote RSSN was sent when setting password.
[Error Type] [Detection Conditions]
Job Fail
RSSN was sent when setting password.
[Fault Content] [Corrective Actions]
’No Poll Send Original’ (RSSP) was returned from the remote machine.
1. Repeat the operation.
[Detection Conditions] 2. Check if the remote machine is ok.
’No Poll Send Original’ (RSSP) was returned from the remote machine.
[Corrective Actions] 036-792 CSE Received after RSSP Send
If the problem persists, perform the following procedure to repair it.
[Error Type]
OF-11 FAX Job Fail
Job Fail
[Fault Content]
036-789 No Password for RSSP Receive CSE was received after RSSP was sent.
[Error Type] [Detection Conditions]
Job Fail
CSE was received after RSSP was sent.
[Fault Content] [Corrective Actions]
No password for RSSP was received for the CSS PA password entered. Check if the remote machine is ok and repeat the operation. If the problem persists, perform the fol-
[Detection Conditions] lowing procedure to repair it.
No password for RSSP was received for the CSS PA password entered. OF-14 FAX Card Fail
[Corrective Actions]
Poor line quality. 036-793 Select communication error
[Error Type] OF-14 FAX Card Fail
Job Fail
[Fault Content] 036-796 Sent without multiple sets
Selective Transmission Error [Error Type]
[Detection Conditions] Job Fail
Selective Transmission Error [Fault Content]
[Corrective Actions] Normal sending was performed because the remote machine does not support multi-copying.
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the fol- [Detection Conditions]
lowing procedure to repair it.
Normal sending was performed because the remote machine does not support multi-copying.
OF-14 FAX Card Fail
[Corrective Actions]
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the fol-
036-794 Line cut during ISDN mode lowing procedure to repair it.
[Error Type] OF-14 FAX Card Fail
Job Fail
036-797 Illegal procedure 1501
[Fault Content]
[Error Type]
• Calling cut off during ISDN communication
Job Fail
• The ISDN session received an illegal event.
[Fault Content]
[Detection Conditions]
Illegal Procedure 1501
• Calling cut off during ISDN communication
• The ISDN session received an illegal event.
[Detection Conditions]
Illegal Procedure
[Corrective Actions]
Check that the telephone line is installed properly, and then wait for a while before sending again.
[Corrective Actions]
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the fol-
If it did not improve, check that the recipient machine is not in memory full/HDD full/maintenance state. If lowing procedure to repair it.
that is the case, send again when the recipient machine is in normal state and check. OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
036-798 Illegal RDEP Parameter
OF-14 FAX Card Fail [Error Type]
Job Fail
036-795 Canceled by remote station [Fault Content]
[Error Type] RDEP Parameter Error
Job Fail [Detection Conditions]
[Fault Content] RDEP Parameter Error
Disconnected because the remote machine does not support multi-copying. [Corrective Actions]
[Detection Conditions] Check if the remote machine is ok and repeat the operation. If the problem persists, perform the fol-
Disconnected because the remote machine does not support multi-copying. lowing procedure to repair it.
[Corrective Actions] OF-14 FAX Card Fail
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the fol-
lowing procedure to repair it. 036-799 Illegal RDDP Parameter
Ver.1.3 09/2012 036-xxx FIP
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036-xxx FIP 2-470 Ver.1.3
[Error Type]
Job Fail
[Fault Content]
RDDP Parameter Error
[Detection Conditions]
RDDP Parameter Error
[Corrective Actions]
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the fol-
lowing procedure to repair it.
OF-14 FAX Card Fail
041-500 Write to IOT-ROM error detection (During DLD method)
[Error Type]
Job Fail
[Fault Content]
An error has occurred during the process of writing data to the IOT-ROM. (During DLD method)
[Detection Conditions]
An error was detected when writing data to the IOT-ROM.
Not able to carry out normal operation because ROM content is missing.
[Corrective Actions]
Retry job. If retry failed, replace the IOT-ROM and perform VerUP operation on the DLD method
again.
041-501 Write to IOT-NVM-ROM error detection (During DLD
method)
[Error Type]
Job Fail
[Fault Content]
Write to IOT-NVM-ROM error detection (During DLD method)
[Detection Conditions]
An error was detected when writing data to the IOT-NVM-ROM.
Not able to carry out normal operation because ROM content is missing.
[Corrective Actions]
Retry job. If retry failed, replace the IOT-NVM-ROM and perform VerUP operation on the DLD
method again.
Ver.1.3 09/2012 041-xxx FIP
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Troubleshooting 09/2012 AP/DC-IV C5570G
041-xxx FIP 2-472 Ver.1.3
048-500 IF-Module ROM Write Error
[Error Type]
Job
[Fault Content]
Error was detected when writing into the IF-Module ROM
[Detection Conditions]
When the entire machine has entered the Download mode and was downloading each ROM data
using the standard method (procedures), write to the IF-Module ROM has failed.
[Corrective Actions]
Turn the power OFF and ON.
If the problem persists, perform the following procedure:
Replace the IF-Module ROM, then perform download using the DLD method.
Ver.1.3 09/2012 048-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
048-xxx FIP 2-474 Ver.1.3
049-500 HCS1 ROM Write Error 049-973 Stacker Extraction button was pushed
[Error Type] [Error Type]
Job Operation
[Fault Content] [Fault Content]
Error was detected when writing into the HCS1 ROM HCS1 Dolly Eject Button Pressed
[Detection Conditions] [Detection Conditions]
When the entire machine has entered the Download mode and was downloading each ROM data 1. The HCS1 Eject Button was pressed
using the standard method (procedures), write to the HCS1 ROM has failed. 2. ’Eject’ was instructed from an external Controller.
[Corrective Actions] 3. Others
Turn the power OFF and ON. [Corrective Actions]
If the problem persists, perform the following procedure: Perform the following.
If the problem persists even after retrying, replace the HCS1 ROM, then perform download using 1. Do not press the HCS1 Eject button.
the DLD method. 2. Request that the customer do not issue ’Eject’ instruction from external Controllers.
If the problem persists, perform the following procedures:
049-700 Out tray changed from stacker1 As it is not physically possible for ’49-973 to occur without pressing the Eject Button’, if the problem
[Error Type] persists, the cause would be the Controller software. Request for the Support Department to
upgrade the software to the patched version.
Warning
[Fault Content]
Change the output destination from the Stacker to another Tray.
[Detection Conditions]
Error was detected when writing into the HCF-ROM
Does not operate normally because the ROM content has been erased
[Corrective Actions]
If the error remains even after retrying, replace the HCF-ROM, and download again to perform the
upgrade.
049-950 HCS1 MIX SIZE STACK Fail
[Error Type]
Operation
[Fault Content]
HCS1 Mixed Size Stack Unavailable
[Detection Conditions]
When the Controller NVM is in ’Mixed Stack Prohibited Setting’ state, a transfer request that results
in Mixed Stack was received.
[Corrective Actions]
If the problem persists even after the Controller NVM is set to ’Mix Stack Allowed’, the cause would
be the Controller software.
Request for the Support Department to upgrade the software to the patched version.
Ver.1.3 09/2012 049-xxx FIP
2-475
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
049-xxx FIP 2-476 Ver.1.3
062-394 Cont PWBA Memory Fail
[Error Type]
Sub
[Fault Content]
Cont PWBA Memory Fail
[Detection Conditions]
It was detected that Read/Write were not available to the Controller PWBA RAM (Gap Memory).
[Corrective Actions]
Perform the following.
1. Turn the power OFF then ON.
2. Replace the Controller-PWB.
062-500 Write to IISS-ROM error detection (During DLD method)
[Error Type]
Job Fail
[Fault Contents]
An error has occurred during the process of writing data to the IISS-ROM. (During DLD method)
[Detection Conditions]
An error was detected when writing data to the IISS-ROM.
Not able to carry out normal operation because ROM content is missing.
[Corrective Actions]
Retry job. If retry failed, replace the IISS-ROM and perform VerUP operation on the DLD method
again.
062-790 Possible Prohibited Originals
[Error Type]
Job Fail
[Fault Content]
PreIPS X Recognition Fail
[Detection Conditions]
PreIPS PWB has recognized X.
[Corrective Actions]
Do the same operation again.
If the problem occurs frequently, replace the IISS-PWBA.
Ver.1.3 09/2012 062-xxx FIP
2-477
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
062-xxx FIP 2-478 Ver.1.3
063-500 Write to IISS-Extension-ROM error detection (During
DLD method)
[Error Type]
Job Fail
[Fault Content]
An error has occurred during the process of writing data to the IISS-Extension-ROM. (During DLD
method)
[Detection Conditions]
An error was detected when writing data to the IISS-Extension-ROM.
Not able to carry out normal operation because ROM content is missing.
[Corrective Actions]
Retry job. If retry failed, replace the IISS-Extension-ROM and perform VerUP operation on the DLD
method again.
Ver.1.3 09/2012 063-xxx FIP
2-479
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
063-xxx FIP 2-480 Ver.1.3
071-940 Tray#1 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#1 LiftUp NG
[Detection Conditions]
TBD
[Corrective Actions]
TBD
Ver.1.3 09/2012 071-xxx FIP
2-481
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
071-xxx FIP 2-482 Ver.1.3
072-940 Tray#2/TTM#2 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#2/TTM#2 LiftUp NG
[Detection Conditions]
TBD
[Corrective Actions]
TBD
Ver.1.3 09/2012 072-xxx FIP
2-483
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
072-xxx FIP 2-484 Ver.1.3
073-940 Tray#3/TTM#3 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#3/TTM#3 LiftUp NG
[Detection Conditions]
TBD
[Corrective Actions]
TBD
Ver.1.3 09/2012 073-xxx FIP
2-485
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
073-xxx FIP 2-486 Ver.1.3
074-940 Tray#4 LiftUp NG
[Error Type]
Operation
[Fault Content]
Tray#4 LiftUp NG
[Detection Conditions]
During the Tray 4 Lift Up, the Tray 4 Level Sensor does not turn ON within the specified time.
[Corrective Actions]
• As the Level Sensor of this Tray did not turn ON within the specified time, check and fix the follow-
ing:
• The relevant Level Sensor for operation failure
• The relevant Feed Motor for operation failure
• The drive system from the Motor to the Bottom Plate for operation failure
• The Tray for Paper misload
• The Tray for existence of objects other than Paper
Ver.1.3 09/2012 074-xxx FIP
2-487
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
074-xxx FIP 2-488 Ver.1.3
077-911 Paper size mismatch, job contniue
[Error Type]
operation
[Fault Content]
Tray Paper Size Mismatch. User intervention (the user has changed paper size to continue print-
ing.)
[Detection Conditions]
The selected paper size is different from the size of the paper loaded.
[Corrective Actions]
To make the tray paper size the same as the new paper size selected through the user intervention,
load paper of the selected size and do the operation for restarting printing (the check operation).
077-967 Paper kind mismatch (APS job)
[Error Type]
Operation
[Fault Content]
Paper type mismatch in the APS or printing from a tray with the wrong paper type (Message will
appear and then change into Confirm screen)
[Detection Conditions]
The selected paper type and the pre-set paper type are different.
[Corrective Actions]
Either set the selected paper type, or proceed with restarting print job (confirm operation) following
the user input state.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
077-968 Paper kind mismatch, job contniue
[Error Type]
Operation
[Fault Content]
Tray paper type mismatch, user input 2 (Change the paper type in tray and continue printing)
[Detection Conditions]
The selected paper type and the pre-set paper type are different
[Corrective Actions]
Proceed with restarting print job (confirm operation) following the user input state after setting the
selected paper type.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
Ver.1.3 09/2012 077-xxx FIP
2-489
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
077-xxx FIP 2-490 Ver.1.3
078-500 Write to HCF-ROM error detection (During DLD method) [Fault Content]
[Error Type] Due to a mismatch in 2000A3-HCF non-standard paper width in fast scan, the 2000A3-HCF tray
cannot be adjusted in position.
Job Fail
[Detection Conditions]
[Fault Content]
• Nothing is detected when the HCF tray is inserted.
An error has occurred during the process of writing data to the HCF-ROM. (During DLD method)
• This occurs when IOT starts feeding paper from the HCF. However, no jam occurs because no
[Detection Conditions] paper is actually fed.
An error was detected when writing data to the HCF-ROM • Details of operations causing this fault:
Not able to carry out normal operation because ROM content is missing. 1. At the start of a copy/printer job with ’2000A3-HCF Tray selected’
[Corrective Actions] ATS does not work to shift from ’Mismatch Status 2000A3-HCF’ to ’Another Tray’; thus an
Retry job. If retry failed, replace the HCF-ROM and perform VerUP operation on the DLD method Operation Error message always appears.
again. 2. Copy/Printer APS Job
After 2000A3-HCF is selected, there is no tray else for selection.
078-940 2000A3-HCF paper misset [Corrective Actions]
[Error Type] 1. Load proper paper in the HCF to continue the job. Load proper paper without canceling the job with
the error screen displayed, then insert the HCF tray. The error screen will be cleared.
Operation Fail
2. Cancel the job. Adjust ’Non-standard Paper Size Set Value’ to the size of the paper. Resume the
[Fault Content] job.
It is detected that paper is loaded by mistake in a space of 2000A3-HCF. If the problem persists, refer to Generic Sensor FIP and check the sensor.
[Detection Conditions] If the problem still persists, go to the following procedure to resolve it.
• Nothing is detected when the HCF tray is inserted. OF-09 Common Job Fail
• This occurs when IOT starts feeding paper from the HCF. However, no jam occurs because no
paper is actually fed.
078-942 4000A3HCF lower tray paper misset
• Details of operations causing this fault:
1. At the start of a copy/printer job with ’2000A3-HCF Tray selected’
[Error Type]
ATS does not work to shift from ’Mismatch Status 2000A3-HCF’ to ’Another Tray’; thus an operation
Operation Error message always appears. [Fault Content]
2. Copy/Printer APS Job When there is paper in open space, ’paper misplaced’ is detected for the purpose of prohibiting Tray
After 2000A3-HCF is selected, there is no tray else for selection. Lift Up.
[Corrective Actions] [Detection Conditions]
1. Load paper properly in the HCF to continue the job. Load paper properly without canceling the job Detects paper or an foreign object misplaced in open area in the lower tray of 4000A3HCF.
with the error screen displayed, then insert the HCF tray. The error screen will be cleared. [Corrective Actions]
2. Cancel the job. Adjust ’Non-standard Paper Size Set Value’ to the size of the paper. Resume the Slide out the 4000A3HCF lower tray and remove the paper/foreign object from any space other than
job. the paper installing area.
If the problem persists, refer to Generic Sensor FIP and check the sensor. If the above does not resolve the problem, check the sensor seeing General Sensor FIP.
If the problem still persists, go to the following procedure to resolve it. If the problem still persists, resolve the problem seeing the following.
OF-09 Common Job Fail OF-09 Common Job Fail
078-941 2000A3-HCF size mismatch 078-943 4000A3HCF lower tray size mismatch
[Error Type] [Error Type]
Operation Fail operation
[Fault Content] The width of non-standard paper in fast scan in the 4000A3HCF lower tray is different.
Ver.1.3 09/2012 078-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
078-xxx FIP 2-492 Ver.1.3
[Detection Conditions]
Detects the mismatched width of non-standard paper in fast scan in the 4000A3HCF lower tray.
[Corrective Actions]
Slide out the 4000A3HCF lower tray and install proper-sized paper, or adjust non-standard paper
size setting to actual paper size.
If the above does not resolve the problem, check the sensor seeing General Sensor FIP.
If the problem still persists, resolve the problem seeing the following.
OF-09 Common Job Fail
093-434 Drum/Toner Cartridge K Near Empty
[Fault Name]
Drum/Toner Cartridge K Near Empty
[Error Type]
Information
[Fault Content]
The Drum/Toner Cartridge K is reaching the end of its lifespan.
[Detection Conditions]
The Drum/Toner Cartridge needs to be replaced soon.
[Corrective Actions]
Replace the Drum/Toner Cartridge.
093-435 Drum/Toner Cartridge Quality Empty
[Fault Name]
Drum/Toner Cartridge Quality Empty
[Error Type]
Information
[Fault Content]
Drum/Toner Cartridge Quality Empty
[Detection Conditions]
The Drum/Toner Toner Cartridge has ran out of toner or has reached the end of its lifespan. (Print
operation still continues)
[Corrective Actions]
Replace the Drum/Toner Toner Cartridge.
093-940 Toner Y CRUM Comm Fail
[Error Type]
Operation Fail
[Fault Content]
Toner Y CRUM Comm Fail
[Detection Conditions]
TBD
[Corrective Actions]
TBD
Ver.1.3 09/2012 093-xxx FIP
2-493
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
093-xxx FIP 2-494 Ver.1.3
102-311 USB Dongle Access Fail [Corrective Actions]
[Fault Name] Check if the USB Dongle has been installed properly.
If the problem still persists, perform the following:
USB Dongle Access Fail
OF-01 Common System Fail
[Error Type]
System
[Fault Content] 102-314 USB Dongle IOT Speed Setting Fail
USB Dongle Access Failure [Fault Name]
[Detection Conditions] USB Dongle IOT Speed Setting Fail
USB Dongle access failed during the initial installation by the USB Dongle. [Error Type]
[Corrective Actions] System
Check if the USB Dongle has been installed properly. [Fault Content]
If the problem still persists, perform the following: USB Dongle IOT Speed Key Write Failure
OF-01 Common System Fail [Detection Conditions]
Setting the IOT Speed Setting Key failed during the initial installation by the USB Dongle.
102-312 USB Dongle Illegal MAC Address Fail [Corrective Actions]
[Fault Name] Check if the USB Dongle has been installed properly.
If the problem still persists, perform the following:
USB Dongle Illegal MAC Address Fail
OF-01 Common System Fail
[Error Type]
System
[Fault Content] 102-315 USB Dongle SW Key Setting Fail
USB Dongle Illegal MAC Address [Fault Name]
[Detection Conditions] USB Dongle SW Key Setting Fail
It was detected that MAC address of another M/C was recorded in the dongle during the initial [Error Type]
installation by the USB Dongle. System
[Corrective Actions] [Fault Content]
Check if the USB Dongle has been installed properly. USB Dongle SW Key Write Failure
If the problem still persists, perform the following: [Detection Conditions]
OF-01 Common System Fail Setting the SW Key failed during the initial installation by the USB Dongle.
[Corrective Actions]
102-313 USB Dongle Illegal IOT Speed Key Fail Check if the USB Dongle has been installed properly.
[Fault Name] If the problem still persists, perform the following:
USB Dongle Illegal IOT Speed Key Fail OF-01 Common System Fail
[Error Type]
System 102-316 USB Dongle Supply Setting Setting Fail
[Fault Content] [Fault Name]
USB Dongle Illegal IOT Speed Key USB Dongle Supply Setting Setting Fail
[Detection Conditions] [Error Type]
An illegal IOT Speed Setting Key was detected during the initial installation by the USB Dongle. System
Ver.1.3 09/2012 102-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
102-xxx FIP 2-496 Ver.1.3
[Fault Content] [Fault Name]
USB Dongle Supply Setting Setting Failure USB Dongle NVM List Setting Fail
[Detection Conditions] [Error Type]
Setting the Supply Setting failed during the initial installation by the USB Dongle. System
[Corrective Actions] [Fault Content]
Check if the USB Dongle has been installed properly. USB Dongle NVM Rewriting List Process Failure
If the problem still persists, perform the following: [Detection Conditions]
OF-01 Common System Fail The NVM Rewriting List process failed during the initial installation by the USB Dongle.
[Corrective Actions]
102-317 USB Dongle Page Pack Setting Fail Check whether the correct USB Dongle is used. When the HDD is installed, check whether failures
[Fault Name] are found in the HDD.
USB Dongle Page Pack Setting Fail If the problem still persists, perform the following:
OF-01 Common System Fail
[Error Type]
System
[Fault Content] 102-356 EWS Soft Fail
USB Dongle Page Pack Setting Failure [Error Type]
[Detection Conditions] System Fail
Setting the Page Pack failed during the initial installation by the USB Dongle. [Fault Content]
[Corrective Actions] Fatal error related to EWS.
Check if the USB Dongle has been installed properly. [Detection Conditions]
If the problem still persists, perform the following: Fatal error related to EWS.
OF-01 Common System Fail Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
102-318 USB Dongle Country Code Setting Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
[Fault Name]
OF-02 HDD System Fail
USB Dongle Country Code Setting Fail
OF-03 NET/USB System Fail
[Error Type]
System NOTE: Replace the ESS PWB last.
[Fault Content] 102-380 MF UI cont Soft Fatal error
USB Dongle Country Code Setting Failure [Error Type]
[Detection Conditions] System Fail
Setting the country code failed during the initial installation by the USB Dongle. [Fault Content]
[Corrective Actions] Fatal error of MF UI cont.
Check if the USB Dongle has been installed properly. [Detection Conditions]
If the problem still persists, perform the following:
Fatal error of MF UI cont.
OF-01 Common System Fail
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
102-319 USB Dongle NVM List Setting Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
102-381 Data Link Layer Error (UI-Panel)
[Error Type]
System Fail
[Fault Content]
Controller - MF UI panel:
Transmission Error at Data Link Layer occurred.
[Detection Conditions]
During transmission between the ESS and the Panel, the ESS detected an initialization error of the
Scope, a message send error or a retrieve error for receiving data.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
102-382 Application Layer Command Error (UI-Panel)
[Error Type]
System Fail
[Fault Content]
Controller - MF UI panel:
Application Level Command Error
[Detection Conditions]
A necessary parameter was not sent from the Panel, an length error was detected in a variable
parameter, or the confirmation message was not returned for a specified time after the request mes-
sage had been sent to the Panel.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
Ver.1.3 09/2012 102-xxx FIP
2-497
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
102-xxx FIP 2-498 Ver.1.3
103-310 Hybrid Water Mark Not Exist [Corrective Actions]
[Error Type] Check the installation of the Hybrid Watermark Detection H/W for Document Side 2. If it is installed,
turn the power OFF then ON. If the problem persists, replace the Hybrid Watermark Detection H/W
Sys
or the IISS board.
[Fault Content] If the problem persists, perform the following procedure:
’Secure Watermark Kit’ cannot be made available because the Hybrid Watermark Detection H/W is OF-01 Common System Fail
not installed.
[Detection Conditions]
103-313 SW Option Fail (IISS Mem for HWM Not Exist)
The Hybrid Watermark Detection H/W cannot be detected although the ’Hybridwater Mark Detection
H/W Installed’ is set in the system data. [Error Type]
[Corrective Actions] System Fail
Check the installation of the Hybrid Watermark Detection H/W. If it is installed, turn the power OFF [Fault Content]
then ON. If the problem persists, replace the Hybrid Watermark Detection H/W or the IISS board. [SW optional function not achieved] The ’Secure Watermark Kit’ did not become available because
If the problem persists, perform the following procedure: of insufficient IISS Ext Memory.
OF-01 Common System Fail [Detection Conditions]
When the optional HWM function is being enabled, the system detected that the IISS Ext Memory
(Slot1: 128MB + Slot: 128MB or larger) is not installed.
103-311 Hybrid Water Mark Setting Mismatch
[Corrective Actions]
[Error Type]
Check the installation of the IISS Ext Memory (Slot1: 128MB + Slot: 128MB or larger). After check-
SysR
ing the installation, turn the power OFF then ON. If the problem persists, replace the IISS Ext board.
[Fault Content]
The Secure Watermark Kit did not become enabled
[Detection Conditions]
Although the Hybrid Watermark Detection H/W is detected, it did not become enabled in the system
data.
[Corrective Actions]
Set the Hybrid Watermark Detection H/W Availability in the system data to ’Available’.
If the problem persists, perform the following procedure:
OF-01 Common System Fail
103-312 Hybrid Water Mark Not Exist (Back Side)
[Error Type]
Sys
[Fault Content]
’Secure Watermark Kit’ cannot be made available because the Hybrid Watermark Detection H/W for
Document Side 2 is not installed.
[Detection Conditions]
The Hybrid Watermark Detection H/W for Document Side 2 cannot be detected although the
’Hybridwater Mark Detection H/W Installed’ is set in the system data.
Ver.1.3 09/2012 103-xxx FIP
2-499
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
103-xxx FIP 2-500 Ver.1.3
112-700 Punch Dust Near Full
[Error Type]
Warning
[Fault Content]
Punch Dust Near Full
[Detection Conditions]
Punch Dust Box is detected to be full.
[Corrective Actions]
Clear the Punch Dust scrap.
Ver.1.3 09/2012 112-xxx FIP
2-501
AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
112-xxx FIP 2-502 Ver.1.3
116-210 MediaReader Faital Error [Error Type]
[Error Type] Service Fail
Service Fail [Fault Content]
[Fault Content] Download failed to initialize when transitioning to Download Mode
[Media Reader] Fatal error of Reader. (During Normal Mode or Forced Download Mode)
[Detection Conditions] [Detection Conditions]
The Downloader software that processes downloads within the ESS failed to initialize during transi-
This error was detected in the OSDD.
tion into Download Mode.
[Corrective Actions]
[Corrective Actions]
1. Turn the power OFF then ON.
Check the system memory connection of the Controller Board.
2. Replace the Media Reader, or USB Cable, or Extended Board for Media Reader connection.
If the problem occurs frequently, replace the Controller Board.
If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it.
OF-01 Common System Fail
OF-01 Common System Fail
116-211 MediaReader Cable No Joint 116-310 ESS Font ROM DIMM #2 Check Fail
[Error Type]
[Error Type]
Service Fail
System Fail
[Fault Content]
[Fault Content]
[Media Reader] Connection Cable Disconnected
ESS Font ROM DIMM #2 Check Failure
[Detection Conditions]
[Detection Conditions]
This error was detected in the OSDD.
An error was detected when the ESS Font ROM DIMM #2 was checked.
[Corrective Actions]
[Corrective Actions]
1. Check the USB Cable connection with the power OFF. If the problem persists, refer to the following
Turn OFF then ON the power. If the problem persists, perform the following:
to repair it.
1. Remove and insert ESS Font ROM DIMM #2.
OF-01 Common System Fail
2. Replace ESS Font ROM DIMM #2.
3. Replace the Controller board.
116-212 MediaLib SW Logic Fail
[Error Type]
116-311 ESS Font ROM DIMM #3 Check Fail
Service Fail
[Error Type]
[Fault Content]
System Fail
[Media Reader] MediaLib SW Logic Fail
[Fault Content]
[Detection Conditions]
ESS Font ROM DIMM #3 Check Fail
MediaLib internal logic error has occurred.
[Detection Conditions]
[Corrective Actions]
A fail is detected during a check of ESS Font ROM DIMM #3.
1. Turn the power OFF then ON.
2. Check if this is an existing failure (to TSC). If the problem persists, refer to the following to repair it.
[Corrective Actions]
Turn OFF then ON the power. If the problem persists, perform the following:
OF-01 Common System Fail
Disconnect and reconnect the ESS Printer-Kit/Fax Board/ROM DIMM. If the problem still persists,
replace the Printer-Kit or the ROM-DIMM.
116-220 Downloader Initialization Fail 116-312 HDD Encrypt Key Fail
Ver.1.3 09/2012 116-xxx FIP
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AP/DC-IV C5570G Troubleshooting
Troubleshooting 09/2012 AP/DC-IV C5570G
116-xxx FIP 2-504 Ver.1.3
[Error Type] [Error Type]
System Fail System Fail
[Fault Content] [Fault Content]
[HDD Encrypt Key Failure] ESS RAM DIMM #1 W/R Check failure
An error in the encryption key was detected on booting. [Detection Conditions]
[Detection Conditions] An error was detected during the Read/Write operation of the ESS RAM DIMM #1.
An error in the HDD encryption key was detected on booting. [Corrective Actions]
[Corrective Actions] Turn OFF then ON the power. If the problem persists, perform the following:
Refer to OF-02 ’HDD System Fail’ to repair the trouble. 1. Remove and insert ESS RAM DIMM #1.
When the system has been recovered, set a correct HDD encryption key. 2. Replace ESS RAM DIMM #1.
3. Replace the Controller board.
116-313 HDD Encrypt Set Up Fail
[Error Type] 116-316 ESS RAM DIMM #2 W/R Check Fail
System Fail [Error Type]
[Fault Content] System Fail
[HDD Encrypt Set Up Failure] [Fault Content]
An encryption setting error was detected on booting. ESS RAM DIMM #2 W/R Check failure
[Detection Conditions] [Detection Conditions]
The encryption key was set up but the HDD itself was not encrypted. An error was detected during the Read/Write operation of the ESS RAM DIMM #2.
[Corrective Actions] [Corrective Actions]
Refer to OF-02 ’HDD System Fail’ to repair the trouble. Turn OFF then ON the power. If the problem persists, perform the following:
When the system has been recovered, set a correct HDD encryption key. 1. Remove and insert ESS RAM DIMM #2.
2. Replace ESS RAM DIMM #2.
116-314 Ethernet Address Fail 3. Replace the Controller board.
[Error Type]
System Fail 116-317 Standard ROM DIMM Check Fail
[Fault Content] [Error Type]
Eternet Address Failure System Fail
[Detection Conditions] [Fault Content]
An Ethernet error was detected. ESS ROM DIMM #1 Check Failure
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure. An error was detected when the standard ROM DIMM was checked.
Check the installation of SEEPROM on the ESS. [Corrective Actions]
If the problem persists, refer to the following procedures in sequence to repair it. Turn OFF then ON the power. If the problem persists, perform the following:
OF-03 NET/USB System Fail 1. Remove and insert ESS ROM DIMM #1.
2.4 NET System Fault Check 2. Replace ESS ROM DIMM #1.
3. Replace the Controller board.
116-315 ESS RAM DIMM #1 W/R Check Fail
116-318 Op. ROM DIMM Check Fail
[Error Type] [Fault Content]
System Fail SysCon Error
[Fault Content] [Detection Conditions]
ESS ROM DIMM #2 Check Failure Due to an error in software processing, subsequent processes cannot be performed.
[Detection Conditions] [Corrective Actions]
An error was detected when the option ROM DIMM was checked. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-01 Common System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure.
Pull out and insert the Prt-Kit or the ROM DIMM. 116-322 WebDAV S/W Fail
If the problem persists, replace the Prt-Kit or the ROM-DIMM. [Error Type]
System Fail
116-319 Mismatch Cont ROM and Panel config [Fault Content]
[Error Type] Fatal error related to WebDAV.
System Fail [Detection Conditions]
[Fault Content] Due to an error in software processing, subsequent processes cannot be performed.
A mismatch between the installed ROM and Panel configuration (FCW-UI or HB-UI). [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Identify the installed program ROM type and Panel configuration using the hardware self-diagnos- OF-01 Common System Fail
tics immediately after power ON to check that they match.
If they do not match, display Chain-Link code on the Panel and abort system boot-up.
116-323 ESS NVRAM W/R Check Fail
[Corrective Actions]
[Error Type]
To match the program ROM type (HB or FCW) and the installed Panel configuration (HB or FCW),
System Fail
overwrite the program ROM or re-install the Panel.
[Fault Content]
ESS NVRAM W/R Check Fail (defective NV-RAM part(s))
116-320 STREAMZ Soft Fatal error
[Detection Conditions]
[Error Type]
During a Read/Write check at power on, OS/DD detects an HW error with the ESS-NVRAM Board.
System
[Corrective Actions]
[Fault Content]
1. Disconnect and reconnect the NV-RAM Board and turn ON the power.
Fatal error of the STREAMZ
2. If problem 116-323 still persists, replace the NV-RAM Board.
[Detection Conditions] 3. After the replacement of the NV-RAM Board, 116-334 will occur. Take the corrective actions for
Fatal error of the STREAMZ 116-334 in order.
A problem has occurred in the software processing and it is unable to continue with the subsequent 4. If problem 116-323 still persists, go to the following procedure to resolve it.
processes.
OF-01 016-782/016-784 Fail
[Corrective Actions]
Turn the power OFF and ON. 116-324 Exception Fail
[Error Type]
116-321 System Soft Fatal error System Fail
[Error Type] [Fault Content]
System Fail The system detected an exception error
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[Detection Conditions] System call error related to Serial I/F.
A fatal software exception error has occurred in the Controller PWB CPU. The cause is most likely [Detection Conditions]
the Controller software failure. A system call error related to the Serial I/F was detected.
[Corrective Actions] [Corrective Actions]
Power OFF/ON Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[APC4300] OF-01 Common System Fail
Turn OFF the power, then turn it ON while pressing both the [Start] and the [Stop] buttons. By main-
taining that state for 6 seconds, the machine will automatically delete the print data that had caused
the error and then restart itself. 116-330 HDD File System Fail
If the problem persists, carry out the following procedure: [Error Type]
Pull out and insert or replace the RAM DIMM. System Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-08 116-324 Fail HDD File System Failure
[Detection Conditions]
116-325 ESS Fan Fail HDD Check at power ON detected that an error has occurred or the HDD was not formatted.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-02 HDD System Fail
ESS FAN FAIL
[Detection Conditions] 116-331 Invalid Log Info
An error occurred in the rotation of the ESS Fan. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure. [Fault Content]
(1) Replace the ESS Fan. Log Management Information Incorrect
Same as NVM failure, this failure was detected at the NVM Log management information area.
116-328 L2 Cache Fail [Detection Conditions]
[Error Type] A log related error was detected.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure.
CPU Built-in Level 2 Cache Failure 1. After removing the HDD and turning the power ON then OFF, install the HDD again and turn
the power ON.
[Detection Conditions]
If the problem persists, perform the following procedure to repair it.
A failure was detected in the Level 2 Cache built in the CPU.
OF-02 HDD System Fail
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
116-332 ESS Standard ROM Error
[Error Type]
116-329 Serial IF Soft Fail
System Fail
[Error Type]
[Fault Content]
System Fail
ESS On Board ROM Error
[Fault Content]
[Detection Conditions]
[Fatal error related to Serial I/F]
An error was detected in the ESS Built-In Standard ROM.
[Corrective Actions] 116-336 Redirector HD Fail
Turn the power OFF then ON. [Error Type]
Pull out and insert the ESS built-in standard ROM.
System Fail
If the problem persists, replace the ESS built-in standard ROM.
[Fault Content]
[Redirector Fail]
116-333 LocalTalk Soft Fail HD failure detected in the Redirector.
[Error Type] [Detection Conditions]
System Fail An error was detected when HD was accessed.
[Fault Content] [Corrective Actions]
[Fatal error related to LocalTalk] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System call error related to LocalTalk. OF-02 HDD System Fail
[Detection Conditions]
Due to an error in software processing, subsequent processes cannot be performed. 116-337 SNTP S/W Fail
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-03 NET/USB System Fail
[Fault Content]
2.4 NET System Fault Check
Fatal error related to SNTP.
[Detection Conditions]
116-334 ESS NVRAM Data Compare Fail Overall SNTP fatal error.
[Error Type] Due to an error in software processing, subsequent processes cannot be performed.
System Fail [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content]
OF-02 HDD System Fail
ESS NVRAM Data Compare Fail (NV-RAM parts are good.)
[Detection Conditions] 116-338 JBA fatal error
During a check of Read/Write at power on, System Cont detects [ESS-NVRAM with factory settings is [Error Type]
installed] or [Illegal ESS-NVRAM data is occurring]. System Fail
Because data for initialization in ESS-ROM is written on ESS-NVRAM data when 116-334 is detected, [Fault Content]
powering OFF then ON after that causes System Fails (124-3xx) that indicate mismatches in various Fatal error related to JBA.
data between the three locations. [Detection Conditions]
Overall JBA fatal error.
[Corrective Actions]
Due to an error in software processing, subsequent processes cannot be performed.
1. As powering OFF then ON after a detection of 116-334 will presumably cause errors 124-3xx that
indicate various data mismatches between the three locations, resolve one(s) in DC132, following [Corrective Actions]
the corrective actions for the relevant Fault Code(s). Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2. If 116-334 reoccurs despite powering OFF/ON, disconnect and reconnect the NV-RAM Board, then OF-01 Common System Fail
turn ON the power.
3. If the problem persists, replace the NV-RAM Board.
116-339 JBA No HD
4. If the 116-334 problem still persists, go to the following procedure to resolve it.
OF-01:Common System Fail
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[Error Type] When installing multiple ROM DIMMs, it is necessary to match both the major versions and the
minor versions.
System
[Fault Content]
JBA HDD is not connected 116-342 SESAMi Manager Fail
[Detection Conditions] [Error Type]
When the JBA is started up, the HDD is not installed System Fail
[Corrective Actions] [Fault Content]
Check the HDD installation and turn the power OFF then ON. SESAMi Manager Fatal Error
If the problem persists, perform the following: [Detection Conditions]
OF-09 Common Job Fail Fatal error related to the SNMP Agent.
Due to an error in software processing, subsequent processes cannot be performed.
116-340 Memory Not Enough [Corrective Actions]
[Error Type] 1. Check whether or not the Controller ROM is the latest version.
If it is not the latest, upgrade it to the latest by referring to ’2.6 Software Download’.
System Fail
If the Controller ROM is the latest version, there is no need to download it.
[Fault Content]
2. If the problem persists, refer to ’2.5.2 Logging/Extraction Tool Operational Instructions’ to collect
[Insufficient memory]
logs, and then contact Support G.
The Page Memory, Entry Buffer and Work Area are insufficient. Malloc error, etc.
The tasks cannot start up.
116-343 Main PWBA IC Fail
[Detection Conditions]
Insufficient memory was detected during initialization. A PS option requiring an additional memory
[Error Type]
was installed but memory was not added. System Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure. Main PWBA IC Failure
Remove the PostScript Option and perform the operation. For permanent recovery, add the Control- [Detection Conditions]
ler memory. An error was detected in the IC in the ESS PWB.
[Corrective Actions]
116-341 ROM VER Incorrect Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type] OF-01 Common System Fail
System Fail
[Fault Content] 116-345 TokenRing Board Fail
[ROM DIMM Version Mismatch] [Error Type]
Versions of the multiple ROM DIMMs installed are incorrect. System
An invalid combination of ROM DIMMs are installed. [Fault Content]
When installing multiple ROM DIMMs, it is necessary to match both the major versions and the <Token Ring board failure>
minor versions.
Token Ring Control IC Access error.
[Detection Conditions] As Imari does not have this board, this is not applicable.
Versions of the multiple ROM DIMMs installed are incorrect.
[Detection Conditions]
An invalid combination of ROM DIMMs are installed.
Token Ring Control IC Access error
[Corrective Actions]
[Corrective Actions]
Check the versions of the multiple ROM DIMMs installed and replace them with an appropriate com-
Turn the power OFF and ON.
bination of DIMMs.
OF-03 NET/USB System Fail
116-346 Formatter Fail 2.4.5 Network-Related Details Check Flow
[Error Type]
System Fail 116-349 SIF Fail to Call Pflite
[Fault Content] [Error Type]
[Formatter Failure] System Fail
Various fatal errors are detected in the Formatter. [Fault Content]
Fatal error of S-Formatter. An error occurred when calling the Pflite function using the SIF.
[Detection Conditions] [Detection Conditions]
A response such as system function recall error was detected. An error occurred when calling the Pflite function using the SIF.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the
OF-01 Common System Fail problem persists, refer to the following procedure to repair it.
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
2.4 NET System Fault Check
116-347 LocaTalk Board Fail
OF-03 NET/USB System Fail
[Error Type] 2.4.5 Network-Related Details Check Flow
System
[Fault Content]
116-350 AppleTalk Soft Fail
<LocalTalk board failure>
Check whether the LocalTalk board has been activated successfully.
[Error Type]
System Fail
As Imari does not have this board, this is not applicable.
[Detection Conditions] [Fault Content]
Overall fatal error of AppleTalk.
The LocalTalk board cannot be activated successfully.
[Corrective Actions] [Detection Conditions]
Turn the power OFF and ON. Overall fatal error of AppleTalk.
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
116-348 Redirecter Fail
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the
[Error Type] problem persists, refer to the following procedure to repair it.
System Fail Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
[Fault Content] 2.4 NET System Fault Check
[Redirecter Failure] OF-03 NET/USB System Fail
Various fatal errors detected in the Redirecter. 2.4.5 Network-Related Details Check Flow
[Detection Conditions]
A response such as system function recall error was detected. 116-351 EtherTalk Soft Fail
[Corrective Actions] [Error Type]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the System Fail
problem persists, refer to the following procedure to repair it.
[Fault Content]
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
Fatal error related to the EtherTalk.
2.4 NET System Fault Check
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[Detection Conditions] [Error Type]
Fatal error related to the EtherTalk. System Fail
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] [HDD ProductCode Fail]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the The M/C was not started up due to a Product Code error detected in the HDD on booting.
problem persists, refer to the following procedure to repair it. [Detection Conditions]
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. The HDD was not started up due to a Product Code error detected in the HDD on booting. It is pos-
2.4 NET System Fault Check sible that the HDD had been formatted by the M/C of a different product.
OF-03 NET/USB System Fail [Corrective Actions]
2.4.5 Network-Related Details Check Flow Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
• To overwrite to the HDD of another product, refer to the following to perform the special boot
116-352 NetWare Soft Fail forced formatting.
[Error Type] OF-02 HDD System Fail
System Fail
[Fault Content] 116-355 Agent Soft Fail
Fatal error related to the NetWare. [Error Type]
[Detection Conditions] System Fail
Fatal error related to the NetWare. [Fault Content]
Due to an error in software processing, subsequent processes cannot be performed. Fatal error related to the SNMP Agent.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the Fatal error related to the SNMP Agent.
problem persists, refer to the following procedure to repair it. Due to an error in software processing, subsequent processes cannot be performed.
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. [Corrective Actions]
2.4 NET System Fault Check
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the
OF-03 NET/USB System Fail problem persists, refer to the following procedure to repair it.
2.4.5 Network-Related Details Check Flow OF-03 NET/USB System Fail
116-353 HDD Phisycal Fail 116-356 HDD Format Fail
[Error Type] [Error Type]
System Fail System Fail
[Fault Content] [Fault Content]
[HDD Physical Fail] [HDD Format Fail]
The HDD was not booted due to a physical HDD failure detected on booting. The M/C was not started up due to an insufficient HDD capacity error detected during HDD format-
[Detection Conditions] ting.
The HDD was not booted due to a physical HDD failure detected on booting. [Detection Conditions]
[Corrective Actions] HDD was formatted but an incorrect HDD was connected or a HDD error occurred.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-02 HDD System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-02 HDD System Fail
116-354 HDD Product Fail
116-357 PostScript Error OF-01 Common System Fail
[Error Type]
System Fail 116-360 SMB Soft Fail
[Fault Content] [Error Type]
PS Fatal System Error System Fail
[Detection Conditions] [Fault Content]
PS Fatal System Error Fatal error related to SMB.
Due to an error in software processing, subsequent processes cannot be performed. [Detection Conditions]
[Corrective Actions] Fatal error related to SMB.
Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the Due to an error in software processing, subsequent processes cannot be performed.
same failure occurs frequently, refer to the following to repair it. [Corrective Actions]
OF-01 Common System Fail Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the
problem persists, refer to the following procedures in sequence to repair it.
116-358 Salutation Soft Fail 2.4 NET System Fault Check
OF-03 NET/USB System Fail
[Error Type]
2.4.5 Network-Related Details Check Flow
System Fail
[Fault Content]
Fatal error related to Salutation.
116-361 Spool Fatal HDD
[Detection Conditions] [Error Type]
System Fail
Fatal error related to Salutation.
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] Fatal error of SPL HDD.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the [Detection Conditions]
problem persists, refer to the following procedures in sequence to repair it. Fatal error of SPL HDD.
2.4 NET System Fault Check The SpoolCont detected an error at HDD access.
OF-03 NET/USB System Fail [Corrective Actions]
2.4.5 Network-Related Details Check Flow Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the
problem persists, refer to the following procedure to repair it.
116-359 PLW Soft Fail OF-02 HDD System Fail
[Error Type]
System Fail 116-362 SSDP Soft Fail
[Fault Content] [Error Type]
Fatal error in PLW. System Fail
[Detection Conditions] [Fault Content]
Fatal error in PLW. SSDP Software Fail
Due to an error in software processing, subsequent processes cannot be performed. [Detection Conditions]
[Corrective Actions] SSDP Software Fail
Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the Due to an error in software processing, subsequent processes cannot be performed.
same failure occurs frequently, refer to the following to repair it.
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[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the Fatal error of the SPL.
problem persists, refer to the following procedure to repair it. Due to an error in software processing, subsequent processes cannot be performed.
OF-02 HDD System Fail [Corrective Actions]
Turn the power OFF then ON, and check for reproducibility.
116-363 BMLinkS/Print Service Soft Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
[Error Type] it.
System Fail OF-01 Common System Fail
[Fault Content]
BMLinkS/Print Service Software Failure 116-366 Report Gen. Soft Fail
[Detection Conditions] [Error Type]
BMLinkS/Print Service Software Failure System Fail
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] Print Utility Operational Failure, Report Generator Operational Failure
Turn the power OFF then ON, and check for reproducibility by performing the same operation. [Detection Conditions]
If the problem persists, refer to the following procedures in sequence to repair it. An operation failure of the Report Generator.
2.4 NET System Fault Check Due to an error in software processing, subsequent processes cannot be performed.
OF-03 NET/USB System Fail [Corrective Actions]
2.4.5 Network-Related Details Check Flow Turn the power OFF then ON, and check for reproducibility.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
116-364 Timer Fail it.
OF-01 Common System Fail
[Error Type]
System Fail
[Fault Content] 116-367 Parallel IF Soft Fail
Timer Failure [Error Type]
[Detection Conditions] System Fail
An error in the timer was detected. [Fault Content]
[Corrective Actions] Overall fatal error of Parallel.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. [Detection Conditions]
If the problem persists, replace the NVM PWB. Overall fatal error of Parallel.
If the problem persists, replace the ESS PWB. Due to an error in software processing, subsequent processes cannot be performed.
If the system is not recovered after the ESS PWB has been replaced, install back the original ESS [Corrective Actions]
PWB and contact Support G. Turn the power OFF then ON, and check for reproducibility by performing the same operation.
If the problem persists, refer to the following procedures in sequence to repair it.
116-365 Spool Fatal 2.4 NET System Fault Check
[Error Type] OF-03 NET/USB System Fail
System Fail 2.4.5 Network-Related Details Check Flow
[Fault Content]
Fatal error of the SPL. 116-368 Dump Print Fail
[Error Type] Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
System Fail it.
OF-01 Common System Fail
[Fault Content]
Fatal error of DumpPrint.
[Detection Conditions] 116-372 P-Formatter Fail
Fatal error of DumpPrint. [Error Type]
Due to an error in software processing, subsequent processes cannot be performed. System Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON, and check for reproducibility. Fatal error of P-Formatter.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair [Detection Conditions]
it. Fatal error of P-Formatter.
OF-01 Common System Fail Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
116-370 XJCL Fail Turn the power OFF then ON, and check for reproducibility.
[Error Type] Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
System Fail it.
OF-01 Common System Fail
[Fault Content]
Fatal error of XJCL.
[Detection Conditions] 116-373 Dynamic DNS Soft Fail
Fatal error of XJCL. [Error Type]
Due to an error in software processing, subsequent processes cannot be performed. System Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. Fatal error related to Dynamic DNS.
If the problem persists, refer to the following procedures in sequence to repair it. [Detection Conditions]
2.4 NET System Fault Check Fatal error related to DDNS.
OF-03 NET/USB System Fail Due to an error in software processing, subsequent processes cannot be performed.
2.4.5 Network-Related Details Check Flow [Corrective Actions]
Turn the power OFF then ON, and check for reproducibility.
116-371 PCL Decomp S/W Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
it.
[Error Type]
2.4 NET System Fault Check
System Fail
OF-03 NET/USB System Fail
[Fault Content] 2.4.5 Network-Related Details Check Flow
PCL Decomposer Software Failure
[Detection Conditions]
116-374 Auto Switch Fail
Fatal error of PCL.
Due to an error in software processing, subsequent processes cannot be performed.
[Error Type]
System Fail
[Corrective Actions]
Turn the power OFF then ON, and check for reproducibility.
[Fault Content]
Fatal error of Auto SW.
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[Detection Conditions] 116-377 Video DMA Fail
Fatal error of Auto SW. [Error Type]
Due to an error in software processing, subsequent processes cannot be performed. System Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON, and check for reproducibility.
Video DMA Fail
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
it.
[Detection Conditions]
Video DMA failure was detected.
OF-01 Common System Fail
2.4 NET System Fault Check [Corrective Actions]
OF-03 NET/USB System Fail Turn the power OFF then ON, and check for reproducibility.
2.4.5 Network-Related Details Check Flow Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
it.
OF-01 Common System Fail
116-375 I-Formatter Fail
[Error Type]
116-378 MCR Soft Fail
System Fail
[Error Type]
[Fault Content]
System Fail
Fatal error of I-Formatter.
[Fault Content]
[Detection Conditions]
Fatal error of MCR (Mail Contents Requester).
A response such as system function recall error was detected.
[Detection Conditions]
[Corrective Actions]
Fatal error related to MCR.
Turn the power OFF then ON, and check for reproducibility.
Due to an error in software processing, subsequent processes cannot be performed.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
it. [Corrective Actions]
OF-01 Common System Fail Turn the power OFF then ON, and check for reproducibility.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
it.
116-376 Port 9100 Software Fail 2.4 NET System Fault Check
[Error Type] OF-03 NET/USB System Fail
System Fail 2.4.5 Network-Related Details Check Flow
[Fault Content] 116-379 MCC Soft Fail
Port 9100 Software Fail
[Error Type]
[Detection Conditions] System Fail
[Fault Content]
[Corrective Actions] Fatal error of MCC (Mail Contents Creator).
Turn the power OFF then ON, and check for reproducibility.
[Detection Conditions]
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
it. Fatal error related to MCC.
2.4 NET System Fault Check Due to an error in software processing, subsequent processes cannot be performed.
OF-03 NET/USB System Fail [Corrective Actions]
2.4.5 Network-Related Details Check Flow Turn the power OFF then ON, and check for reproducibility.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair
it.
2.4 NET System Fault Check
OF-03 NET/USB System Fail 116-383 PIT Lib Failure
2.4.5 Network-Related Details Check Flow
[Fault Name]
PIT Lib Failure
116-380 ESS Font ROM DIMM #1 Check Fail [Error Type]
[Error Type] System
System Fail [Fault Content]
[Fault Content] Ama + toto Board Fault/Non-installation, or HDD access error
ESS Font ROM DIMM #1 Check Failure [Detection Conditions]
[Detection Conditions] 1. During execution of job, non-installation of Image Extension Kit (Ama + toto Board) on Controller
An error was detected when the ESS Font ROM DIMM #1 was checked. board is detected.Or, during execution of job, Ama + toto board fault is detected.
[Corrective Actions] 2. An HDD access error was detected during job execution.
Turn the power OFF then ON. If the problem persists, perform the following procedure. 3. Insufficient memory is detected during image log creation.
Pull out and insert the ESS Prt-Kit, the Fax Board or the ROM DIMM. If the problem persists, NOTE: Note the difference in timing that although 016-231 is detected during power ON, it is ’detected
replace the Prt-Kit or the ROM-DIMM. during job execution’.
[Corrective Actions]
116-381 ABL Initialize Fail 1. Power OFF/ON, and after restart, check that the error (= 116-383) does not occur, and whether 016-
[Error Type] 231 occurs on the top-right of the screen.
System Fail If 016-231 occurs, perform the solution for 016-231.
[Fault Content] If the error does not occur, proceed to (2) for the HDD access errror.
AddressBookLibrary Initialization Failure
[Detection Conditions] 2. OF-02 HDD System Fail
ABL did not match the ABL version information on the NVM, or corrupted data was detected.
3. If power OFF/ON, and the error persists, press [Energy Saver+Stop+6] while powering On.The doc-
[Corrective Actions] ument causing the error will be deleted.
Perform Clear Controller NVM on the system.
As this will clear all address information, request permission from the user before performing this.
116-384 DCS Software Fail
[Error Type]
116-382 ABL Phisycal Initialize Fail
Sys
[Error Type]
[Fault Content]
System Fail
DCS Fatal Error
[Fault Content]
[Detection Conditions]
AddressBookLibrary Initialization Not Available
DCS-related fatal error.
[Detection Conditions] Due to an error in software processing, subsequent processes cannot be performed.
ABL has failed to access the NVM or HDD.
[Corrective Actions]
[Corrective Actions] Turn the power OFF and ON.
Set ChainLink 790-664 to 0.
If the problem persists, perform the following procedure:
If the problem persists, replace the NVM component on the NVM Controller.
OF-01 Common System Fail
If the problem persists, perform the following procedure to repair it.
OF-02 HDD System Fail
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116-385 IDC Software Fail [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] The necessary HD was not installed.
IDC Software Fail [Detection Conditions]
[Detection Conditions] 1. The system detected that the HDD was not installed, even though the system configuration (with
Fax and Finisher) requires a HDD.
Fatal error related to IDC.
2. The system detected that the HD was not installed when SW optional function was enabled.
Due to an error in software processing, subsequent processes cannot be performed.
[Option name to be detected]
[Corrective Actions] • Scanner Kit
Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the
same failure occurs frequently, refer to the following to repair it.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, install the HDD correctly.
OF-01 Common System Fail
If the problem persists, perform the following procedure to repair it.
OF-02 HDD System Fail
116-386 Incorrect USB port used for FAX
[Error Type]
116-389 No Add-On RAM that Should Be
System Fail
[Error Type]
[Fault Content]
System Fail
Fax USB Cable Inserted Incorrectly
[Fault Content]
[Detection Conditions]
The necessary additional RAM was not installed.
At startup, the Fax USB Cable was connected to an incorrect port.
[Detection Conditions]
[Corrective Actions]
1. The system detected that additional RAM was not installed, even though the system configuration
Turn the power OFF, connect the Fax USB Cable to the correct USB port, then turn the power ON.
(with HDD etc.) requires the installation of additional RAM.
2. Insufficient System Memory was detected when SW optional function was enabled.
116-387 MRC HW Fatal Error [Option name to be detected]
[Error Type] • Printer Kit
System Fail • Scanner Kit
[Fault Content] [Corrective Actions]
MRC HW Fatal Error Turn the power OFF then ON. If the problem persists, perform the following procedure.
[Detection Conditions] 1. Reinstall or replace the RAM DIMM for J331.
If the problem persists, perform the following procedure to repair it.
A fatal error has occurred during the usage of High Compression Board.
OF-01 Common System Fail
[Corrective Actions]
Replace the High Compression Board.
If the problem persists, contact the Development Dept. to request for investigation. 116-390 Standard ROM and NVM Version Mismatch
If the cause of error is not clear, perform the following and check whether the status improved. [Error Type]
– Replace the Memory Modules on the Main PWB. System Fail
– Replace the Main PWB. [Fault Content]
Versions of Standard ROM and NVM Mismatch
116-388 No HD that Should Be [Detection Conditions]
Incompatible versions of the Standard ROM and NVM were detected.
[Corrective Actions] Although the correct way is to insert ESS ROM for Netware into SLOT1 and the ESS ROM for
1. Initialize the NVM by following the instructions on the LCD display. Printer Kit into SLOT2, the machine will not display this Fault Code even if they are inserted wrongly
as long as the machine codes are matched.
2. If the NVM is not to be initialized, use a compatible version of the Controller ROM (Standard ROM).
[Corrective Actions]
Insert the Printer Kit or the PS Kit and Emulation Kit that is specified for this machine into their spec-
116-391 Illegal code (country/territory/size group) ified slots on the Controller Board.
[Error Type] The correct way is to insert the ESS ROM for Netware into SLOT1 and the ESS ROM for Printer Kit
System Fail into SLOT2.
[Fault Content] However, if the problem persists even when the Printer Kit or the PS Kit and Emulation Kit that is
specified for this machine has been inserted into their specified slots, either replace the Kits or the
Country Code/Territory Code/Paper Size Group Setting Error Detected Controller Board.
[Detection Conditions]
When the machine is turned on and started (or also rebooted), nation info, territory code and paper
size group kept in SEEP-ROM are checked. As a result, an undefined code is detected regarding
116-393 AAA Manager S/W Fail
one(s) of those pieces of information. [Error Type]
System Fail
However, when it is turned on and started (or also rebooted) in the following way, the machine starts [Fault Content]
successfully without checking for an error.
AAA Manager Fatal Error
– Special Boot (Power Saver+Clear All+Power ON)
[Detection Conditions]
[Corrective Actions] AAA-related fatal error was detected
Turn OFF then ON the power. If the problem persists, perform the following:
[Corrective Actions]
1. Enter the correct nation code, territory code and paper size group in SEEP-ROM.
Upgrade to the latest version.
* CL No.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
700-165=nation code occurred and contact the support department for instructions.
700-338=territory code 2.5.1 Log collection/extraction tool function explanation
700-402=paper size group
For correct data, see System Data List.
2. After entering the correct values in SEEP-ROM, be sure to initialize NVMs (Sys-System).
116-394 AAA Manager detect illegal setting Auth. & Acct.
If NVMs (Sys-System) are not initialized, NVN values generated based on wrong data in [Error Type]
SEEP-ROM will not be updated to be the correct values. System Fail
[Fault Content]
116-392 Machine Code Check Fail Abnormal Authentication Mode and Accounting Mode Settings Detected during AAA Manager Boot
Sequence
[Error Type]
System Fail
[Detection Conditions]
Before the AAA Manager Task had reached Task Available (Ready to Copy is displayed) during the
[Fault Content] boot sequence, abnormal settings of system data in the authentication system and the accounting
ROM DIMM Machine Code Check Fail system was detected. This is caused by system data mis-setting from tools other than KO TOOLS.
[Detection Conditions] [Corrective Actions]
The machine code that is stored in the SEEPROM of the ESS ROM, which is inserted in SLOT1 or Upgrade to the latest version.
SLOT2, does not match the machine code that is stored in the SEEPROM on the Controller board If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has
(or on the Back Plane).
occurred and contact the support department for instructions.
# KOHAKU #
2.5.1 Log collection/extraction tool function explanation
Check the machine codes for both SLOT1 and SLOT2. If even one of them does not match, this
Fault will occur.
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116-395 USB Soft Fail *Chain-Link 720-060 Value must be below 720-061 Value.
[Error Type]
116-399 MUnder initialization for 10 minutes
System Fail
[Error Type]
[Fault Content]
Sys
Fatal error related to USB.
[Fault Content]
[Detection Conditions]
The machine remains in initializing state even after 10 minutes has passed since it has started up
Fatal error related to USB.
(not including the startup after Power Save).
Due to an error in software processing, subsequent processes cannot be performed.
[Detection Conditions]
[Corrective Actions] When 10 minutes had passed after the Pflite has started up, ’the machine remains in initializing
Turn the power OFF then ON, and check for reproducibility. Refer to the CE log, etc. If the same fail- state’ was detected. => 10 minutes had passed in a situation where neither Ack nor Nack was
ure occurs frequently, refer to the following to repair it. returned from any task.
2.4 NET System Fault Check This failure is detected only in startup modes such as ’Normal Cold Boot’ and ’Reboot Mode (during
OF-03 NET/USB System Fail Diag exit, etc.)’. In other modes such as ’Recovery from Power Save’ and ’Special Boot Mode’, the
2.4.5 Network-Related Details Check Flow failure is not detected because the timeout time of 10 minutes is difficult to guarantee.
– Reboot the machine once if it remains in initializing state even when the 10-minute timeout
time has passed after power ON.
116-396 FIPS140 Self-Test Fail – Obtain the ’PfShowInfo8’ log and save it in the HDD before rebooting.
[Error Type] – ’Ready to Copy’ is displayed and the error code is not displayed at normal start up after reboo-
system ting.
[Fault Content] – If 116-399 occurs again after rebooting, the System Fail screen is displayed.
<FIPS140 Self-Test Fail> At start, the FIPS140 Encryption Module self-test has detected a failure. – For cases where 116-399 is displayed, the pfshowinfo8 log is obtained twice successively.
[Detection Conditions] – Although the log is saved in the HDD even if 116-399 is not displayed because the machine
cannot shift to the SysFail state, the latest histories might not get logged.
At start, the FIPS140 Encryption Module self-test has detected a failure. Self-Test Error due to ille-
gal ROM (FW). [Corrective Actions]
[Corrective Actions] Use ’PfShowInfoRedirFile’ to obtain all the logs saved in the HDD, and retry the operation to see if
the problem persists. If the machine does not start up while displaying ’Please Wait’ after power ON,
1. Turn the power OFF then ON.
obtain ’info9 or xxx.tgz’ before 10 minutes has passed.
2. Replace or upload again the ROM (FW).
Get ready to provide the obtained logs and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
116-397 AAAmgr illegal setting area coverage threshold.
[Error Type] 116-700 Image Extension Kit Insufficient Memory
system [Error Type]
[Fault Content] Warning
The Plain Total Color Judge Threshold setting is wrong. [Fault Content]
[Detection Conditions] Image Expansion Kit has Insufficient Memory
When the condition below is met in setting system data values in boot sequence: [Detection Conditions]
720-061(threshold B) <= 720-060(threshold A) When the system data ’Log/Image Creation Guarantee Level’ is set to ’Low’, the Image Extension
*If Chain-Link 720-060 Value is not below 720-061 Value, FAULT will be detected. Kit has insufficient memory.
[Corrective Actions] [Corrective Actions]
1. Turn the power OFF then ON. Set the image quality to ’Normal’.
2. Set up system data values that meet the relation between them as below:
Chain-Link 720-061(threshold B) > Chain-Link 720-060(threshold A)
116-701 Out of Memory-Duplex Fail [Fault Content]
[Error Type] [Media Reader] Media Not Inserted (Occurs in other situations than during job)
Warning [Detection Conditions]
[Fault Content] The MediaLib detected this error while performing the operation that requires access to Media.
One-page data was printed on multiple pages during 2-Sided Print (The title with two or more lines [Corrective Actions]
was printed on 2 pages). 1. Check that the Media is inserted.
[Detection Conditions]
The title with two or more lines was printed on 2 pages because 2-Sided Print is not available due to 116-705 MediaReader Format Error(No Job)
insufficient memory.
[Error Type]
[Corrective Actions] Warning
Expand the memory or install the HDD if it is not installed.
[Fault Content]
[Media Reader] Format Error (Occurs in other situations than during job)
116-702 Print with Substitute Font [Detection Conditions]
[Error Type] The MediaLib detected this error while performing the operation that requires access to Media.
Warning [Corrective Actions]
[Fault Content] 1. Check the contents in the Media from the PC. Check the file format/directory and selected mode
Printing performed with a substitute font. (Digital Camera Print/Document Print).
[Detection Conditions]
Printing performed with a substitute font. 116-706 MediaReader:File Attribute Read Error(No Job)
[Corrective Actions] [Error Type]
Install an appropriate Font ROM. Warning
116-703 PostScript LANG Interprete ERR [Fault Content]
[Error Type] [Media Reader] File Attribute Retrieval Error (Occurs in other situations than during job)
Warning [Detection Conditions]
[Fault Content] The MediaLib detected this error while performing the operation that requires access to Media.
[PS Interpret Error] [Corrective Actions]
An error has occurred in language analysis. 1. Check the contents in the Media from the PC. Check whether the printed file attribute information is
[Detection Conditions] displayed in the PC.
There is a problem in the PostScript data and an error occurred in PostScript grammar interpretation
or language interpretation. 116-707 MediaReader:Image File Read Error(No Job)
[Corrective Actions] [Error Type]
Perform the following procedure to repair it. Warning
OF-09 Common Job Fail [Fault Content]
When another PostScript printer exists at the customer site, print data on that printer and check if
[Media Reader] Image File Retrieval Error (Occurs in other situations than during job)
the same problem occurs.
[Detection Conditions]
The MediaLib detected this error while performing the operation that requires access to Media.
116-704 MediaReaderMedia No Insert(No Job)
[Corrective Actions]
[Error Type] 1. Check the contents in the Media from the PC. Check whether the print file images are displayed in
Warning the PC.
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[Detection Conditions]
116-708 MediaReader:File Attribute Read Error(In Job) Form Overlay is impossible because the size/orientation of the PLW form’s drawing is different from
that of the paper.
[Error Type]
Warning
[Corrective Actions]
Select paper that has the same size and orientation as the registered form.
[Fault Content]
[Media Reader] File Attribute Retrieval Error (Occurs during job)
[Detection Conditions] 116-712 Out of Area-Form REGI ERR
The MediaLib detected this error while performing the operation that requires access to Media. [Error Type]
[Corrective Actions] Warning
1. Check the contents in the Media from the PC. Check whether the printed file attribute information is [Fault Content]
displayed in the PC. [Insufficient PLW Form Capacity]
The PLW form/logo data cannot be registered due to insufficient RAM or HD space.
116-709 MediaReader:Image File Read Error(In Job) [Detection Conditions]
[Error Type] The PLW form/logo data cannot be registered due to insufficient RAM or HD space.
Warning [Corrective Actions]
[Fault Content] After checking the registered forms/logos using the Operation Panel utility, delete the unnecessary
forms/logos. Or, increase the allocated capacity of the RAM disk.
[Media Reader] Image File Retrieval Error (Occurs during job)
[Detection Conditions]
The MediaLib detected this error while performing the operation that requires access to Media.
116-713 Job divided by HDD Full
[Corrective Actions] [Error Type]
Warning
1. Check the contents in the Media from the PC. Check whether the print file images are displayed in
the PC. [Fault Content]
116-710 HP-GL/2 Memory Overflow [HDD Full Warning]
The job output was split into batches due to HDD Full.
[Error Type]
Warning
[Detection Conditions]
Collate operation was split when HDD Full occurred in Print Service.
[Fault Content]
HP-GL Spool File Overflow
[Corrective Actions]
Delete the stored documents and clear HDD Full.
[Detection Conditions]
If the problem persists, split the job so that HDD Full does not occur.
HP-GL/2 memory overflows.
If the problem persists (and the cause may be an HDD failure), perform the following procedure to
[Corrective Actions] repair it.
Increase the HP-GL spool size. Or, install the HDD. OF-02 HDD System Fail
116-711 PLW Size/orientation mismatch 116-714 HP-GL/2 Command ERR
[Error Type] [Error Type]
Warning Warning
[Fault Content] [Fault Content]
[PLW Form Overlay Error] A HP-GL command error was detected.
Form Overlay is impossible because the size/orientation of the PLW form’s drawing is different from [Detection Conditions]
that of the paper.
HP-GL/2 command error occurred.
[Corrective Actions] [Corrective Actions]
Correct or remove the data in the print data that causes the error. 1. Check the contents in the Media from the PC. It is not necessary to check the file format/directory in
If the problem persists (and the cause may be an HDD failure), perform the following procedure to the Media (as this error does not occur when the previous job is complete).
repair it.
2.4 NET System Fault Check 116-718 Selected PLW Form Not Registered
2.4.4 Printing can be performed but abnormally
[Error Type]
2.4.5 Network-Related Details Check Flow
Warning
[Fault Content]
116-715 Max Form to PLW Registered [PLW Form Overlay Error]
[Error Type] The specified form is not registered.
Warning [Detection Conditions]
[Fault Content] The specified form is not registered.
[PLW Form Registration Error] [Corrective Actions]
The PLW form data cannot be registered because of the restriction on the no. of forms. Use a registered form or register the required form.
[Detection Conditions]
The PLW form data cannot be registered because of the restriction on the no. of forms.
116-719 XPIF Parameter Cancelled
[Corrective Actions]
[Error Type]
After checking the registered forms using the Operation Panel utility, delete the unnecessary forms/
warning
logos. Or, delete the unnecessary forms with Print Command.
[Fault Content]
Cancellation of the parameter(s) disabled by XPIF
116-716 MediaReader File Not Exist
[Detection Conditions]
[Error Type]
The device was instructed to execute a function it did not support.
Warning
The device was instructed to execute a function or a combination of functions that it was not ready
[Fault Content] to execute.
[Media Reader] No Target File (Occurs in other situations than during job) [Corrective Actions]
[Detection Conditions] Some of the parameters are disabled by XPIF so the device cannot execute them; cancel the dis-
The MediaLib detected this error while performing the operation that requires access to Media. abled parameter(s).
[Corrective Actions]
1. Check the contents in the Media from the PC. Check the file format/directory and selected mode 116-720 PCL Memory Low,Page Simplified
(Digital Camera Print/Document Print).
[Error Type]
Warning
116-717 MediaLib:Not Excecute of New Request [Fault Content]
[Error Type] PCL Memory Low, Page Simplified
Warning [Detection Conditions]
[Fault Content]
[Media Reader] MediaLib New Execution Request Cannot Be Received [Corrective Actions]
[Detection Conditions] Deactivate the unnecessary ports. Adjust various buffer memory sizes. Add an expanded memory.
The MediaLib detected this error while performing the operation that requires access to Media.
116-725 HDD full for Image Log
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[Error Type] [Error Type]
Warning Warning
[Fault Content] [Fault Content]
The log image storage area on the disk is full. [Insufficient Form/Logo Capacity]
[Detection Conditions] The form/logo data cannot be registered due to insufficient RAM or Hard Disk space.
With the system data ’Level of Ensuring Log Image Creation’ set to ’Low,’ the log image storage [Detection Conditions]
area on the disk is full. The form/logo data cannot be registered due to insufficient RAM or Hard Disk space.
[Corrective Actions] [Corrective Actions]
Rerun the job. After checking the registered forms/logos using the Operation Panel utility, delete the unnecessary
If the situation is the same despite some re-attempts, delete unnecessary documents saved in the forms/logos. Or, increase the allocated capacity of the RAM disk.
device.
116-740 Arithmetic Error
116-737 Out of Area-Data REGI ERR [Error Type]
[Error Type] Warning
Warning [Fault Content]
[Fault Content] [Value Calculation Error]
[Insufficient ART User Defined Area] The value calculated in the Interpreter exceeded the limit.
The user defined data (external characters, patterns, etc) cannot be registered due to insufficient [Detection Conditions]
RAM capacity.
The value calculated in the Interpreter exceeded the limit.
[Detection Conditions]
[Corrective Actions]
The user defined data (external characters, patterns, etc) cannot be registered due to insufficient
Upgrade the driver.
RAM capacity.
[Corrective Actions]
Delete the registered user-defined data. Or, increase the allocated capacity of RAM. 116-741 Max Form to Not PLW Registered
[Error Type]
116-738 Size/orientation mismatch Warning
[Error Type] [Fault Content]
[Form Registration Error]
Warning
The form data cannot be registered due to the restriction on the no. of forms.
[Fault Content]
[Form Overlay Error]
[Detection Conditions]
The form data cannot be registered due to the restriction on the no. of forms.
Form Overlay is impossible because the size/orientation of the form’s drawing is different from that
of the paper. [Corrective Actions]
[Detection Conditions] After checking the registered forms using the Operation Panel utility, delete the unnecessary forms/
logos. Or, delete the unnecessary forms with Print Command.
Form Overlay is impossible because the size/orientation of the form’s drawing is different from that
of the paper.
[Corrective Actions] 116-742 Max Logo Registered
Select paper that has the same size and orientation as the registered form. [Error Type]
Warning
116-739 Out of Disk Area-Form/Logo REGI ERR [Fault Content]
[Logo Registration Error]
The logo data cannot be registered due to the restriction on the no. of logos.
[Detection Conditions] [Corrective Actions]
The logo data cannot be registered due to the restriction on the no. of logos. Use a registered form or register the required form.
[Corrective Actions]
After checking the registered logos using the Operation Panel utility, delete the unnecessary logos. 116-747 Invalid Page Margin
Or, delete the unnecessary logos with Print Command.
[Error Type]
Warning
116-743 Out of Buffer Area-Form/Logo REGI ERR [Fault Content]
[Error Type] [White page was detected]
Warning After subtracting the paper margin from the valid coordinate area, the result of the calculation will be
[Fault Content] negative.
[Form/Logo Size Overflow] [Detection Conditions]
The received data (form/logo) exceeded the registered buffer size. After subtracting the paper margin from the valid coordinate area, the result of the calculation will be
[Detection Conditions] negative.
Form/logo cannot be registered (insufficient area) [Corrective Actions]
The received data (form/logo) exceeded the registered buffer size. Repeat the operation.
[Corrective Actions]
Increase the size of the Form Registration Area using the Operation Panel. Or, install the HD. 116-748 Page without Image Draw Data
116-745 ART Command ERR [Error Type]
[Error Type] Warning
Warning [Fault Content]
[Fault Content] [White page was detected]
Drawing data does not exist in the page data.
[ART Command Error]
During Decompose, the Decomposer checks for syntax error and values that exceed their respec- [Detection Conditions]
tive limit values. Drawing data does not exist in the page data.
[Detection Conditions] [Corrective Actions]
During Decompose, the Decomposer checks for syntax error and values that exceed their respec- Repeat the operation.
tive limit values.
[Corrective Actions] 116-749 PostScript Font error
Upgrade the driver.
[Error Type]
And upgrade the ESS software to the latest version.
Warning
[Fault Content]
116-746 Selected Form Not Registered [PS Font Error]
[Error Type] Job was aborted because the specified font is not found.
Warning [Detection Conditions]
[Fault Content] The specified font is not found in the ROM or the HDD.
[Form Overlay Error] [Corrective Actions]
The specified form is not registered.
Add fonts. Or, specify a substitute using UI.
[Detection Conditions]
The specified form is not registered.
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116-751 Booklet Aborted by HDD Fail [Detection Conditions]
[Error Type] An incorrect JBIG parameter DL was detected and automatically corrected.
Warning [Corrective Actions]
[Fault Content] No action necessary.
<HDD Full Warning> Booklet processing has stopped due to HDD Full
[Detection Conditions] 116-772 Invalid JBIG Param D Fixed
When a Booklet Job is writing into the HDD, the Job is aborted because the HDD became full [Error Type]
[Corrective Actions] Warning
Delete the stored documents and clear HDD Full. [Fault Content]
If the problem persists, split the job so that HDD Full does not occur. An incorrect JBIG parameter D was automatically corrected.
If the problem still persists, perform the following: [Detection Conditions]
OF-02 HDD System Fail An incorrect JBIG parameter D was detected and automatically corrected.
[Corrective Actions]
116-752 Print job ticket description warning No action necessary.
[Error Type]
Warning 116-773 Invalid JBIG Param P Fixed
[Fault Content] [Error Type]
Print Job Ticket Description Warning Warning
[Detection Conditions] [Fault Content]
When a user instructs to print from an application that directly sends PDF, such as An incorrect JBIG parameter P was automatically corrected.
’ContentsBridge2005’, the machine received the print job ticket sent together with the PDF but the
job ticket data includes ’printing instructions that are not supported by the machine’.
[Detection Conditions]
In particular, the job ticket also contains printing instructions that are only supported by other An incorrect JBIG parameter P was detected and automatically corrected.
machines that was developed after this machine was released. Those instructions that are unre- [Corrective Actions]
lated to the functions provided in this machine are cancelled before processing. No action necessary.
[Corrective Actions]
Although some functions that are not supported by this machine were specified in the print job ticket, 116-774 Invalid JBIG Param YD Fixed
those instructions will be cancelled because they are unrelated to the functions provided in this
machine and the printing will continue. You can check for the cancelled functions by outputting the [Error Type]
Job History Report. Warning
To use the cancelled printing instructions, print to a machine that supports those functions. [Fault Content]
Obtain the Printer Setting List, Job History Report, and the print job ticket that was sent when the An incorrect JBIG parameter YD was automatically corrected.
problem reocurred, then contact the Support Department.
[Detection Conditions]
OF-09 Common Job Fail
An incorrect JBIG parameter YD was detected and automatically corrected.
[Corrective Actions]
116-771 Invalid JBIG Param DL Fixed No action necessary.
[Error Type]
Warning
116-775 Invalid JBIG Param L0 Fixed
[Fault Content]
[Error Type]
An incorrect JBIG parameter DL was automatically corrected.
Warning
[Fault Content] [Error Type]
An incorrect JBIG parameter L0 was automatically corrected. Warning
[Detection Conditions] [Fault Content]
An incorrect JBIG parameter L0 was detected and automatically corrected. Attached document error of E-mail to XXX.
[Corrective Actions] [Detection Conditions]
No action necessary. The system detected an error in the document attached to the E-mail to XXX.
[Corrective Actions]
116-776 Invalid JBIG Param MX Fixed No action necessary.
[Error Type]
Warning 116-790 Stapling Canceled
[Fault Content] [Error Type]
An incorrect JBIG parameter MX was automatically corrected. warning
[Detection Conditions] [Fault Content]
An incorrect JBIG parameter MX was detected and automatically corrected. Staple was canceled.
[Corrective Actions] [Detection Conditions]
No action necessary. Either all or one of the lead Stapler is canceled during print
[Corrective Actions]
116-777 Invalid JBIG Param MY Fixed 1. If the operator stops a FAX/Internet FAX Mailbox received documents print, cancel one of the lead
Stapler and print.
[Error Type]
2. If 1. is not possible, cancel Stapler for all copy and print
Warning
[Fault Content]
An incorrect JBIG parameter MY was automatically corrected.
[Detection Conditions]
An incorrect JBIG parameter MY was detected and automatically corrected.
[Corrective Actions]
No action necessary.
116-778 Invalid JBIG Par VLENGTH Fixed
[Error Type]
Warning
[Fault Content]
An incorrect JBIG parameter VLENGTH was automatically corrected.
[Detection Conditions]
An incorrect JBIG parameter VLENGTH was detected and automatically corrected.
[Corrective Actions]
No action necessary.
116-780 Attached Document Error
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117-310 WSD Scan S/W Fail 2. If the problem is not resolved, replace the following parts.
-Replace the board
[Error Type]
system
[Fault Content] 117-316 Contract Manager Software Fail
WSD Scan S/W Fail [Fault Name]
[Detection Conditions] Contract Manager Software Fail
A problem occurred in the processing of WSD Scan Service Software, causing the processing to [Error Type]
discontinue after that. System
[Corrective Actions] [Fault Content]
Power OFF then ON. Contract Manager Software has malfunctioned
If the problem persists, do the following: [Detection Conditions]
OF-01 Common System Fail When the Contract Manager is running, it can no longer perform task control due to software mal-
function.
117-311 Wrong insertion of security enhancing kit [Corrective Actions]
[Error Type] Turn the power OFF, make sure that the Control Panel has turned OFF, and then turn the power ON
again. (If the problem reoccurs, contact the administrator/telephone center, etc.).
system
[Fault Content]
Wrong insertion of security enhancing kit
117-317 Contract Manager PPP_contract Finishing Fail
[Detection Conditions] [Fault Name]
Contract Manager PPP_contract Finishing Fail
The Security Extension Kit is not installed in the correct slot.
[Corrective Actions] [Error Type]
System
Install the Security Extension Kit in the correct slot.
[Fault Content]
PagePackPIN Contract Ended
117-312 Device Self Test Error
[Detection Conditions]
[Fault Name]
The Contract Manager detected that the PPP contract has ended.
Device Self Test Error
[Corrective Actions]
[Error Type]
Wait for reboot.
System
[Fault Content]
Device Program Self Test Error
117-318 Contract Manager PPP DC Command Fail
[Detection Conditions] [Fault Name]
Contract Manager PPP DC Command Fail
In an OS self program determination test, it was detected that the Checksum value and the Mini OS/
Program were different. [Error Type]
-Unsuccessful due to the Mini OS fault. System
-Unsuccessful startup due to the damaged program. [Fault Content]
-(It was detected that) the data was illegally overwritten as the Mini OS/Program are different from DC command write failure at the end of PPP contract.
the Checksum value.
[Detection Conditions]
[Corrective Actions] The Contract Manager detected that the DC command write that was performed at the end of a PPP
1. The firmware update or reinstallation contract has failed.
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[Corrective Actions] [Fault Name]
Wait for reboot. SD Card Invalid Type Fail
[Error Type]
117-319 SD Card Program or Font Data Access Fail System
[Fault Name] [Fault Content]
SD Card Program or Font Data Access Fail Unsupported SD Card is installed
[Error Type] [Detection Conditions]
System When starting up, the installed SD Card was detected to be unsupported by SysCheckSD.
[Fault Content] [Corrective Actions]
Failed to access SD Card Program/Font Data Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a
step, there is no need to perform the rest.)
[Detection Conditions]
1. Clear Log Data (Energy Saver + Stop + 1)
When attempting to extract programs and font data from the SD Card into the memory immediately
after Power ON, an access error occurs. If still unable to access even after retrying, this is treated as 2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
an error. 3. Format HDD (SD Card) (Energy Saver + Stop + 4)
[Corrective Actions] 4. Replace the SD Card
Check whether there is any problem with the installation of the SD Card. If there is no problem with If the problem persists, perform the following procedure to repair it.
the installation, rewrite the program and font data into the SD Card. If the problem persists after the OF-01 Common System Fail
rewrite, replace the SD Card.
If the problem persists, perform the following procedure to repair it. 117-322 SD Card Encrypt Fail
OF-01 Common System Fail
[Fault Name]
SD Card Encrypt Fail
117-320 SD Card HW Fail [Error Type]
[Fault Name] System
SD Card HW Fail [Fault Content]
[Error Type] SD Encryption Error is detected
System [Detection Conditions]
[Fault Content] When starting up, SD Encryption Error was detected by SysCheckSD.
SD Card Hardware Error is detected [Corrective Actions]
[Detection Conditions] Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a
When starting up, SD Card Hardware Error was detected by SysCheckSD. step, there is no need to perform the rest.)
[Corrective Actions] 1. Clear Log Data (Energy Saver + Stop + 1)
Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a 2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
step, there is no need to perform the rest.) 3. Format HDD (SD Card) (Energy Saver + Stop + 4)
1. Clear Log Data (Energy Saver + Stop + 1) 4. Replace the SD Card
2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start) If the problem persists, perform the following procedure to repair it.
3. Format HDD (SD Card) (Energy Saver + Stop + 4) OF-01 Common System Fail
4. Replace the SD Card
If the problem persists, perform the following procedure to repair it. 117-323 SD Card File Access Fail
OF-01 Common System Fail
[Fault Name]
SD Card File Access Fail
117-321 SD Card Invalid Type Fail
[Error Type] [Corrective Actions]
System Turn the power OFF, make sure that the Control Panel has turned OFF, and then turn the power ON
[Fault Content] again. (If the problem reoccurs, contact the administrator/telephone center, etc.).
SD Card File System Access Error has occurred
[Detection Conditions] 117-326 ESS NVRAM SW Access Fail
When starting up, SD Card File System Access Error was detected by SysCheckSD. [Fault Name]
[Corrective Actions] ESS NVRAM SW Access Fail
Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a [Error Type]
step, there is no need to perform the rest.) System
1. Clear Log Data (Energy Saver + Stop + 1) [Fault Content]
2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
Software fault processing of NVRAM Area/Access
3. Format HDD (SD Card) (Energy Saver + Stop + 4)
[Detection Conditions]
4. Replace the SD Card
When acessing the NVRAM data during start up or operation, a software malfunction where the
If the problem persists, perform the following procedure to repair it.
software parameters detected by the OSDD is mismatched, etc. occurs.
OF-01 Common System Fail
[Corrective Actions]
Obtain the Debug Log and request for an investigation from the Service Department under software
117-324 SD Card Other Product Fail malfunction.
[Fault Name]
SD Card Other Product Fail 117-327 ESS NVRAM (SD Card) HW Access Fail
[Error Type] [Fault Name]
System ESS NVRAM (SD Card) HW Access Fail
[Fault Content] [Error Type]
An SD Card for another product is installed System
[Detection Conditions] [Fault Content]
When the OS is starting up, the system detected that the SD Card is meant for another product and Hardware fault processing of NVRAM Area/Access on the SD Card
an error is issued.
[Detection Conditions]
[Corrective Actions] When accessing using nv_memmove(), if an Error on the SD Card is detected or when 3 retry
Check the parts number of the SD Card and install the correct SD Card. attempts using the SD Card Driver is still unable to end in recovery, the nv_memmove() will be in
Assertion Fail (= state, Fail Code cannot be identified) and the access to the corresponding task is
stopped. (Same as the existing NV Fail Detection)
117-325 Contract Manager RTC Hardware Fail
[Corrective Actions]
[Fault Name]
If the problem reoccurs after turning the power OFF then ON, perform the following:
Contract Manager RTC Hardware Fail
1. Perform SD Card Hardware Diag using Long Boot. If the Diag results in error, replace the SD
[Error Type] Card.
System 2. Perform SD Card Hardware Diag using Long Boot. If no error can be detected, perform the
[Fault Content] NVRAM Area Initialization process.
Failed to obtain RTC timer value due to hardware problem in the contract function 3. Perform the NVRAM Area Initialization process. If the error clears, the repair is complete.
[Detection Conditions] 4. Perform the NVRAM Area Initialization process. If the error reoccurs, replace the SD Card.
When obtaining the RTC time value (Hardware Info) has failed (only when the device is starting up). 117-328 Detect invalid combination of function for image log Fail
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[Fault Name] [Corrective Actions]
Detect invalid combination of function for image log Fail Turn the power OFF and ON, perform the same operation and check whether the problem is reoc-
[Error Type] curring.
Check whether HTTP and HTTPS have started up normally and are operable.
System
As data is obtained via SNMP for the Alert section, it depends on whether the SNMP Agent has
[Fault Content] started up normally.
A function setting that is incompatible with the Image Log is detected
If the problem still persists, perform the following:
[Detection Conditions] OF-03 NET/USB System Fail
When Delayed Print is set to a method which uses PDL storage and the Image Log function is set to
enabled.
117-331 Uninitialize used HDD
[Corrective Actions]
Change the following settings.
[Fault Name]
Uninitialize used HDD
1. Change the image processing method for the data storage of Delayed Print.
2. Disable the Image Log function. [Error Type]
System
117-329 SD Card Not Found Fail [Fault Content]
Uninitialized and Used HDD Detection
[Fault Name]
SD Card Not Found Fail
[Detection Conditions]
An uninitialized HDD that was used for another device was recognized.
[Error Type]
System
[Corrective Actions]
Initialize the HDD.
[Fault Content]
OF-02 HDD System Fail
SD Card Not Detected Fail
[Detection Conditions]
When starting up, the SD Card was detected to be not connected by the OS or SysCheckSD.
117-332 Uninitialize used NVM
[Corrective Actions] [Fault Name]
Check whether there is any problem with the installation of the SD Card. If there is no problem with Uninitialize used NVM
the installation, replace the SD Card. [Error Type]
System
117-330 XBDS Soft Fail [Fault Content]
[Fault Name] Uninitialized and Used NVM Detection
XBDS Soft Fail [Detection Conditions]
[Error Type] An uninitialized NVM that was used for another device was recognized.
System [Corrective Actions]
[Fault Content] Initialize the NVM.
XBDS-related Fatal Error
[Detection Conditions] 117-333 Uninitialize used SD
XBDS-related Fatal Error [Fault Name]
A problem has occurred in the software processing and it is unable to continue with the subsequent Uninitialize used SD
processes. [Error Type]
System
[Fault Content] [Corrective Actions]
Uninitialized and Used SD Card Detection Initialize the NVM.
[Detection Conditions]
An uninitialized SD Card that was used for another device was recognized. MF: Turn ON the power >NVM Clear while holding down the <Power Save> + <Stop> + <2> keys
[Corrective Actions]
P: Turn ON the power >NVM Clear while holding down the <OK> + <Up> + <Down> keys
Initialize the HDD and the SD Card.
117-334 BMLinkS Manager Soft Fail 117-336 PCI Option No Support Device Fail
[Fault Name] [Fault Name]
BMLinkS Manager Soft Fail PCI Option No Support Device Fail
[Error Type] [Error Type]
System
System
[Fault Content] [Fault Content]
PCI Option No Support Device Fail
BMLinkS Manager Fatal Error
[Detection Conditions] [Detection Conditions]
BMLinkS Manager Fatal Error Unknown PCI Option is detected by the controller.
A problem has occurred in the software processing and it is unable to continue with the subsequent [Corrective Actions]
processes. 1. Check if PCI Option is supported.
[Corrective Actions] 2. Re-insert PCI Option.
1. Turn the power OFF and ON, perform the same operation and check whether the problem is 3. Replace PCI Option.
reoccurring. If problem persists, replace ESS PWB.
2. Check if the Controller ROM is the latest version.
If it is not the latest, update it by following ’2.6 Software Download’. 117-337 PCIEX Option No Support Device Fail
If the Controller ROM is already of the latest version, there is no need to download. [Fault Name]
3. If the problem still persists, obtain the log and contact the support department for instructions. PCIEX Option No Support Device Fail
2.5.1 Logging/Extraction Tool Function Explanation [Error Type]
If the problem still persists, perform the following:
System
OF-03 NET/USB System Faii
[Fault Content]
PCI EX Option No Support Device Fail
117-335 Invalid NVM of Convert Fail [Detection Conditions]
[Fault Name] Unknown PCI Ex Option is detected by the controller.
Invalid NVM of Convert Fail [Corrective Actions]
[Error Type] 1. Check if PCI Option is supported.
System 2. Re-insert PCI Option.
[Fault Content] 3. Replace PCI Option.
Invalid NVM Detection (convert processing) If problem persists, replace ESS PWB.
[Detection Conditions]
Detected at startup after the power is cut off during the NVM Map convert. 117-338 SD Card Connection Fail
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[Fault Name]
SD Card Connection Fail
[Error Type]
System
[Fault Content]
SD Card Connection Fail
[Detection Conditions]
Fault in the connection with SD card is detected by the controller.
[Corrective Actions]
1. Re-insert SD card.
2. Replace SD card.
If problem persists, replace ESS PWB.
118-310 IPSEC Intenal Fail
[Error Type]
Sys
[Fault Content]
IPSEC Internal Error
[Detection Conditions]
An internal error was detected during initialization of the IPSEC.
[Corrective Actions]
Turn the power OFF then ON.
If the problem persists, contact the Support Department for instructions.
118-311 GCP Soft Fatal Error
[Fault Name]
GCP Soft Fatal Error
[Error Type]
System
[Fault Content]
GCP-related Fatal Error
[Detection Conditions]
GCP-related Fatal Error
Problem occurs at software processing, and processing is unable to proceed.
[Corrective Actions]
After power OFF, check the display on the control panel has disappeared, and power ON.
If the problem still persists, perform the following:
2.4 Investigation of NET-Type Problems
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121-310 EPSV-Accessory Communication Fail 121-312 IC Card Auditron Accessory Fail
[Error Type] [Error Type]
System Fail System Fail
[Fault Content] [Fault Content]
EPSV-Accessory Communication Fail IC Card Auditron Config Fail 02
[Detection Conditions] [Detection Conditions]
Transmission failed between the EP-SV and the accessories. During power ON, an error has occurred due to the following setting combinations that are not
[Corrective Actions] allowed.
– An EP-related product other than the IC Card Gate is connected (set). Or, the IC Card Gate
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
are installed (set) together with other EP-related products.
1. Check the connection to the EP Accessory, pull out and insert the EPSV Board and replace
– [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] is set as [Remote
the cable.
Access].
Check whether the Controller ROM is the latest version and upgrade it to the latest.
If the Controller ROM is the latest version, there is no need to download it.
[Corrective Actions]
Take actions in the following order:
2. If the problem persists, replace the EPSV-IF Board.
1. Without the EP-related products connected, start up the machine and set [Login Setup /
3. If the problem persists, replace the EP-SV.
Auditron Administration] > [Login Setup / Auditron Mode] to other than [Remote Access].
4. If the problem persists, refer to EP Accessory manual to perform the corrective actions.
2. Install the IC Card Remote Authentication Kit option and set the IC Card Gate of EP-related
If the problem persists, perform the following procedure to repair it.
product to single connection.
Perform the procedures after obtaining reports in OF-01 Common System Fail.
121-313 IC Card Auditron Software-key Fail
121-311 IC Card Auditron Passwd Fail
[Error Type]
[Error Type] System Fail
System Fail
[Fault Content]
[Fault Content] IC Card Auditron Config Fail 03
IC Card Auditron Config Fail 01
[Detection Conditions]
[Detection Conditions] During power ON, an error has occurred due to the following setting combinations that are not
During power ON, this machine performs auto correction and reboots because of incorrect combina- allowed.
tion between the external authentication settings of this machine and the connected machine.
– The IC Card Remote Authentication Kit option is not installed.
When the IC Card Gate is connected:
– The IC Card Gate of EP-related product is connected singly (set).
If all the following settings have been made, [IC Card Link Mode] is changed to [Enter Password].
– [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] is set as [Remote
– Set [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] to [Remote Access].
Access].
[Corrective Actions]
– Set [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] > [Remote Access]
Take actions in the following order:
> [IC Card Link Mode] to [No Password Required].
1. Without the EP-related products connected, start up the machine and set [Login Setup /
– Select [System Settings] > [Network Settings] > [Remote Authentication Server/Directory Ser-
vice] > [Authentication System] and set to Kerberos or SMB. Auditron Administration] > [Login Setup / Auditron Mode] to other than [Remote Access].
2. Install the IC Card Remote Authentication Kit option.
[Corrective Actions]
When the IC Card Gate is connected:
This system automatically sets [Login Setup / Auditron Administration] > [Login Setup / Auditron 121-314 Customize User Prompts Fail
Mode] > [Remote Access] > [IC Card Link Mode] to [Enter Password]. If you do not want to use a [Error Type]
password, make the appropriate settings.
system fail
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[Fault Content] [Error Type]
Customize User Prompts Fail Sys
[Detection Conditions] [Fault Content]
When the machine was in Network Accounting Mode, ChainLink was Card Auditron Level 2 OR IC Continuous Job setting mismatch of EPLyzer
Card Auditron Level 2 and the panel specified Customize User Prompts=’’prompt 2 only’’ OR [Detection Conditions]
’’none’’.
When 850-020 is ’0’ and the Auditron Mode was changed from INTERNAL AUDITRON to an option
[Corrective Actions] other than INTERNAL AUDITRON.
Change the system data (Chain-Link) so that the detection condition will not occur. [Corrective Actions]
(E.g. To enable Card Auditron Level 2/IC Card Auditron Level 2 when the machine is in Network Set the system data 850-020 to ’0’.
Accounting Mode, set Customize User Prompts to ’’both’’ or ’’prompt 1 only’’.)
Or, return the Auditron Mode to INTERNAL AUDITRON. (700-540=1)
121-315 EP crypt setting Fail. 121-318 Auth/Accout Settings Is Not Supported
[Fault Name]
[Error Type]
EP crypt setting Fail.
SysR
[Error Type]
[Fault Content]
System
Auth/Accout Settings Is Not Supported
[Fault Content]
[Detection Conditions]
EP-BB Encryption Communication Setting Value Fault
When (1) or (2) in the following is met:
[Detection Conditions] 1. When ’Accessory Type’ = ICCG only
Other than 1 or 2 is set for CL=700-904.
The machine operates normally only when the following system data is set (AND).
[Corrective Actions] Authentication=Remote, Accounting=OFF (Keep Log), Feature Service Pathway=Locked, Job
Set the appropriate value for CL=700-904. Status Pathway=Locked, Machine Status Pathway=Locked, Password for ICCG External
If problem persists, investigate the fault when System Fail/Sub System Fail/Service Fail occurs. Authentication Link=OFF, and Authentication System=AWAA
In addition, when Authentication != Remote, it becomes system failure.
Therefore, cases other than the above forms the detection condition.
121-316 EP Accessory conflicts with SecureAccess
2. When ’Accessory Type’ = There are connections other than ICCG
[Error Type] The following cases are the detection conditions:
SysR
Authentication=OFF, Accounting=XSA or OFF (Keep Log)
[Fault Content] Authentication=Local, Accounting=OFF or XSA or OFF (Keep Log)
Prohibited Combination of EP Accessory Connection and Secure Access Authentication (When Authentication=Remote or CA, it becomes system failure)
[Detection Conditions] [Corrective Actions]
The EP Accessory is connected and the authentication method is set to Secure Access. (None applicable because it is automatic reboot)
Because Secure Access itself is an alternate method for IC Card authentication of EPA connection,
there is no meaning to install both. Therefore, combination of the EP Accessory connection and the
Secure Access authentication is prohibited. 121-319 Fax Send Charging and Internet FAX Setting Confliction
[Corrective Actions] [Error Type]
1. Remove the EP Accessory connection. System Fail
2. Remove the EP Accessory connection temporarily, set the authentication method to an option other [Fault Content]
than Secure Access (either of: Authentication OFF, LOCAL Authentication or REMOTE Authentica- Fax Send Charging and Internet FAX Setting Conflict
tion), and then connect the EP Accessory again.
[Detection Conditions]
When the device is starting up, it was detected that the Internet FAX Kit function was already acti-
121-317 Continuous JOB setting missmatch of EPLyzer vated when the Fax send billing function was enabled.
[Corrective Actions] 2. The accumulated value from the Maximum Stored Number of Sheets (840-003: 999 by default)
Disable the Fax send billing function or the Internet FAX Kit functions, and then restart the device. and the standard image quality unit price (850-022) or the high image quality unit price (850-
023) in the unit table was set to a value larger than the maximum price (15.120 yen) that can
be inserted for Coin Kit 8.
121-320 EP-SV Setting information conflict fail. 3. The standard image quality unit price (850-022) is larger than the high image quality unit price
[Error Type] (850-023).
System Fail 4. With a new type of subtraction system (M/C Unit-Price Table system) ON (850-027=1),
an available unit price (855-xxx) is set to a value out of the range of 1 to 9999999. (As to
[Fault Content] DMP2009 or later, switch to another Fault (21-213).)
EP-SV - Double installation contract error with Web-based EP.
[Corrective Actions]
[Detection Conditions] Detection Condition (1): When the Fax send billing function is not used, set 850-021 to ’0’ (function
It was detected that the EP cont has doubled installation contracts for the EP-SV and the Web- OFF).
based EP.
When using the Fax send billing function, set both the standard image quality unit price (850-022)
[Corrective Actions] and the high image quality unit price (850-023) to a value other than ’0’, and then turn the power
There are double contracts for the EP-SV and the Web-based EP. OFF then ON.
Change the C/L to disable either one of the installation contracts and set correct contract settings. Detection Condition (2): When the Fax send billing function is not used, set 850-021 to ’0’ (function
OFF).
When using the Fax send billing function, correct the Maximum Stored Number of Sheets and unit
121-321 EP-DX Setting information conflict fail. prices, and then turn the power OFF then ON.
[Error Type] Detection Condition (3): Set the standard image quality unit price (850-022) to a value that is equal
System Fail to or less than the high image quality unit price (850-023), and then turn the power OFF then ON.
[Fault Content] Detection Condition (4):
(As to DMP2009 or later, switch to another Fault (21-213).)
EP-DX - Double installation contract error with Web-based EP.
– In order not to use the new type of subtraction system (M/C Unit Price Table system), set the
[Detection Conditions] value in NVM(850-027) to 0 (The function OFF).
It was detected that the EP cont has doubled installation contracts for the EP-DX and the Web-
– To use the new type of subtraction system (M/C Unit-Price Table system), set every available
based EP. unit price (855-xxx) to a value between 1 and 9999999. Power OFF then ON.
[Corrective Actions] If the problem persists, perform the following:
There are double contracts for the EP-DX and the Web-based EP. Go to OF-01 Common System Fail. Perform step (5) to collect reports and the subsequent steps.
Change the C/L to disable either one of the installation contracts and set correct contract settings.
121-323 Web EP Software Fail
121-322 Controller Price Table Error [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] Fatal error related to Web EP.
EPA - Controller unit price table settings error [Detection Conditions]
[Detection Conditions] Fatal error related to Web EP.
When the Fax send billing function is turned ON (850-021=1), the following was detected at power Due to an error in software processing, subsequent processes cannot be performed.
ON or at recovery from Power Save.
[Corrective Actions]
1. The standard image quality unit price (850-022) or the high image quality unit price (850-023)
Turn the power OFF then ON. If the problem still persists, obtain the info9 or xxx.tgz log and net-
in the unit price table for Fax send billing was set to ’0’.
work log immediately after the problem has occurred and contact the support department for
instructions.
2.5.1 Log collection/extraction tool function explanation
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[Corrective Actions]
121-324 Fax Send Charging And Scan Setting Confliction 1. Turn ON the power without pressing down the Power Saver key, the Start key, and the numeric key
[0].
[Error Type]
If this condition does not apply to your case, check what value is set in [850-014: Accessory Con-
system
nection Monitoring Timer Value] and go to one of the following.
[Fault Content] 2. 850-014 = 0 This error is thought to be detected for one of the reasons under (4) Others.
Fax Send Charging and Scan Setting Confliction. • Take the appropriate actions given under (4) Others.
[Detection Conditions] 3. 850-014 = 1-9
While device is on, it is detected that with FAX Send Charging enabled, Blank Document Detection Set 850-014 to a larger value than the current one and operate again.
is enabled or Blank Document Detection Display (display on KO screen) is enabled. • If 9 causes the problem to reoccur, set 850-014 to 0.
[Corrective Actions] • If 0 causes the problem to reoccur, take the appropriate actions given under (4) Others.
Set 850-021 to 0 (disable FAX Send Charging), or 4. Others
set 820-123 to 0 and 790-670 to 0 and restart the device. Check that the accessory is ON.
Check if the cable is connected between EP-SV and ESS.
121-333 EPSV-EP M/C Communication Fail If the cable is properly connected, turn OFF then ON this machine. If the problem persists, perform
the following:
[Error Type] 4-1. Check if Controller ROM is the latest version. If not, upgrade it to the latest version.
System Fail
If so, you do not need to download the latest version of it.
[Fault Content] 4-2. Reinstall the EPSV-IF board.
EPSV-EP M/C Communication Fail 4-3. Replace the EPSV-IF board.
[Detection Conditions] 4-4. Replace EP-SV.
1. The power was turned ON, with the Power Saver key, the Start key and the numeric key [0] pressed – If you intentionally removed EP-SV or EP Accessory, set 850-001 to 0 in DC131. (Set it to
down. EP Accessory Connected. )
If this condition does not apply to your case, check what value is set in [850-014: Accessory Con- 4-5. If the problem persists, go to the following and resolve it.
nection Monitoring Timer Value] and go to one of the following. – If you intentionally removed EP-SV or EP Accessory, set 850-001 to 0 in DC131. (Set it to
2. 850-014 = 0 EP Accessory Connected. )
For one of the reasons given under (4), this error is detected. See (4) Others. – OF-01 Common System Fail: Perform the step for collecting reports and subsequent
3. 850-014 = 1-9 steps.
A certain time (1-9 min) preset in [850-014] after this machine was turned on and reported the Wake
Up command to the accessory, the machine did not receive any response from the accessory. 121-334 EPSV Login Fail
850-014 = 1-9: This error will occur a certain minute(s) [1-9 min] after the UI panel displays [Please
wait].
[Error Type]
System Fail
4. Others
When turned on, this machine asked for a response to the [Does the accessory exist?] signal and [Fault Content]
detected [The accessory does not exist]. EPSV Login Fail
Or [Detection Conditions]
A lapse of 10 sec after the accessory reported ACK to this machine, the accessory did not report Verification of the login information in WAKE UP ANSWER resulted in an error.
Wake Up Answer to this machine.
[Corrective Actions]
Or
Check connection of the cable between the EP-SV and the ESS.
This machine received three consecutive NAKs.
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the fol-
When the problem occurs for one of these reasons under [Others], this error will occur [within 30
lowing procedure to repair it.
sec] after the UI panel displays [Please wait].
1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
If the Controller ROM is the latest version, there is no need to download it.
2. Reinstall or replace the EPSV-IF Board.
3. Replace the EP-SV.
If the problem persists, perform the following procedure to repair it. 121-337 EP Accessory Self Diag Fail
Perform the procedures after obtaining reports in OF-01 Common System Fail.
[Error Type]
System Fail
121-335 EPSV Wake Up Answer Fail [Fault Content]
[Error Type] EP-SV - Accessories self-diagnostic result error.
System Fail [Detection Conditions]
[Fault Content] Self-diagnostic of the EP related accessories in WAKE UP ANSWER resulted in an error.
EPSV Wake Up Answer Fail [Corrective Actions]
[Detection Conditions] Check connection of the cable between the EP-SV and the ESS.
The WAKE UP ANSWER cannot be received. If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the fol-
[Corrective Actions] lowing procedure to repair it.
Check connection of the cable between the EP-SV and the ESS. 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the fol- If the Controller ROM is the latest version, there is no need to download it.
lowing procedure to repair it. 2. Reinstall or replace the EPSV-IF Board.
1. Check whether the Controller ROM is the latest version and upgrade it to the latest. 3. Replace the EP-SV.
If the Controller ROM is the latest version, there is no need to download it. 4. If the problem persists, refer to EP Accessory manual to perform the corrective actions.
2. Reinstall or replace the EPSV-IF Board. If the problem persists, perform the following procedure to repair it.
3. Replace the EP-SV. Perform the procedures after obtaining reports in OF-01 Common System Fail.
If the problem persists, perform the following procedure to repair it.
Perform the procedures after obtaining reports in OF-01 Common System Fail. 121-338 EPSV Answer Time Out
[Error Type]
121-336 Unknown EP Accessory System Fail
[Error Type] [Fault Content]
System Fail EPSV - Answer Timeout
[Fault Content] [Detection Conditions]
EP-SV - Accessories type unknown. Answers other than WAKE UP ANSWER from the EP-SV cannot be received.
[Detection Conditions] [Corrective Actions]
The EP related accessory type was unknown in WAKE UP ANSWER. Check connection of the cable between the EP-SV and the ESS.
[Corrective Actions] If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the fol-
Check connection of the cable between the EP-SV and the ESS. lowing procedure to repair it.
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the fol- 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
lowing procedure to repair it. If the Controller ROM is the latest version, there is no need to download it.
1. Check whether or not the Controller ROM is the latest version and upgrade it to the latest. 2. Reinstall or replace the EPSV-IF Board.
If the Controller ROM is the latest version, there is no need to download it. 3. Replace the EP-SV.
2. Reinstall or replace the EPSV-IF Board. If the problem persists, perform the following procedure to repair it.
3. Replace the EP-SV. Perform the procedures after obtaining reports in OF-01 Common System Fail.
4. If the problem persists, refer to EP Accessory manual to perform the corrective actions.
If the problem persists, perform the following procedure to repair it. 121-339 Price Table Error
Perform the procedures after obtaining reports in OF-01 Common System Fail.
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[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
EPA - Unit price table error If the Controller ROM is the latest version, there is no need to download it.
[Detection Conditions] 2. Reinstall or replace the EPSV-IF Board.
Detection Condition (1): When the M/C is running, a notification is issued from the Coin Kit indicating 3. Replace the EP-SV.
that the price data in the Coin Kit has been changed. If the problem persists, perform the following procedure to repair it.
Detection Condition (2): When the M/C is booting or returning from Power Save, a notification is Perform the procedures after obtaining reports in OF-01 Common System Fail.
issued from the Coin Kit indicating a unit price error. (The unit price table in the Coin Kit contains
unset unit price(s))
121-370 EP-DX - unexpected error
[Corrective Actions]
[Error Type]
Detection Condition (1): Turn the power OFF then ON.
System Fail
Detection Condition (2): Correct the unit price settings in the Coin Kit, and then turn the power OFF
then ON. [Fault Content]
If the problem persists, perform the following procedure: EP-DX - Unexpected Error
OF-01 Perform the procedures after (5) obtaining reports in Common System Fail. [Detection Conditions]
Pflite Function Error
121-340 EP Accessory Miss Match Library Function Error
Undefined Message/Undefined Parameter Received, etc.
[Error Type]
System Fail
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content]
1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
EP-SV - Accessories Form Mismatch
If the Controller ROM is the latest version, there is no need to download it.
[Detection Conditions] 2. Check the connections of the FAX USB cable.
The combination of accessories that are installed does not match the specifications.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions] Perform the procedures after obtaining reports in OF-01 Common System Fail.
Checks whether they are installed correctly against the specifications.
If they are installed correctly, turn the power OFF then ON. If the problem persists, perform the fol-
lowing procedure to repair it.
1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
If the Controller ROM is the latest version, there is no need to download it.
2. Reinstall or replace the EPSV-IF Board.
If the problem persists, perform the following procedure to repair it.
Perform the procedures after obtaining reports in OF-01 Common System Fail.
121-350 EPSV Logic Fail
[Error Type]
System Fail
[Fault Content]
EP-SV - Unexpected Error
[Detection Conditions]
Due to an error in software processing, subsequent processes cannot be performed.
123-207 Comm Manager Target Fail (UI-Panel) [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] (UI-Panel) Receive Queue Full
COMM. Manager Target Error [Detection Conditions]
Incorrect mailbox value on the cm_send_msg statement, or the target is not SYS when receiving The data received from the Controller exceeded the upper limit for the processing capability in the
from SIO. Panel.
[Detection Conditions] [Corrective Actions]
Serial Transmission Failure Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-04 Panel System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail 123-312 Diag mode change Fail (Punch unit type set)
[Error Type]
123-209 EVM Returns Wrong Value (UI-Panel) System Fail
[Error Type] [Fault Content]
System Fail SB-Fin Punch Unit Initial Installation NG After Diag Mode
[Fault Content] [Detection Conditions]
(UI-Panel) Return Value Error from EVM The data received from the Controller has exceeded the upper limit of the processing capability in
the Panel.
[Detection Conditions]
UI-SW failure in the ESS PWB.
[Corrective Actions]
Turn the power OFF and ON.
[Corrective Actions]
If the problem persists, perform the following procedure:
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
OF-04 Panel System Fail
123-317 Receive Message Queue Full (UI-Panel)
123-310 Send Queue Full (UI-Panel)
[Error Type]
[Error Type]
System Fail
System Fail
[Fault Content]
[Fault Content]
(UI-Panel) Receive Message Queue Full
(UI-Panel) Send Queue Full
[Detection Conditions]
[Detection Conditions]
The data received from the Controller exceeded the upper limit for the processing capability in the
The data sent from the Panel to the Controller exceeded the upper limit for the processing capabil- Panel.
ity.
[Corrective Actions]
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
OF-04 Panel System Fail
123-318 Receive Finish Queue Full (UI-Panel)
123-311 Receive Queue Full (UI-Panel)
[Error Type]
System Fail
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[Fault Content] [Fault Content]
(UI-Panel) Receive Completion Queue Full Address Error
[Detection Conditions] [Detection Conditions]
The data received from the Controller exceeded the upper limit for the processing capability in the Serial Transmission Failure
Panel. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-04 Panel System Fail
OF-04 Panel System Fail
123-325 Object Creation Fail (UI-Panel)
123-320 NVM initialized for FCW composition. [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] Object Cannot Be Created (HB/FCW)
Automatic recovery has occurred (FCW/HB) because incorrect value was detected in the system [Detection Conditions]
data area that has no compatibility among the different type of UI panels
The specified UI internal object could not be created due to any setting/specification error. UI-SW
[Detection Conditions] failure in the ESS PWB.
When the M/C was started or booted, it was detected that a value, which is out of the guaranteed [Corrective Actions]
range for the currently installed panel, is set in the system data area that has no compatibility among
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
the different type of UI panels (HB/FCW/MCW).
OF-04 Panel System Fail
This error does not occur during the usual physical UI panel type replacement.
If for some reason the incorrect data got stored, the machine performs reboot and automatic recov-
ery using the same system as when the panel is physically replaced. 123-326 Memory Overflow (UI-Panel)
[Corrective Actions] [Error Type]
Even when this error code is displayed, the machine can still be used normally after pressing System Fail
[Close].
[Fault Content]
However, set necessary mechanical settings before using it because the Controller NVM has been
initialized into the FCW/MCW panel configuration. Memory Overflow
The memory in the GUAM exceeded the upper limit.
[Detection Conditions]
123-322 Target Fail (UI-Panel)
UI-SW failure in the ESS PWB.
[Error Type]
[Corrective Actions]
System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Target Error
[Detection Conditions]
123-327 Button Overflow (UI-Panel)
Serial Transmission Failure
[Error Type]
[Corrective Actions]
System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
[Fault Content]
Button Overflow
123-323 Address Fail (UI-Panel) The memory for the (synchronous display) button in the GUAM exceeded the upper limit.
[Error Type]
System Fail
[Detection Conditions] [Corrective Actions]
UI-SW failure in the ESS PWB. Turn the power OFF and ON.
[Corrective Actions] If the problem persists, perform the following procedure:
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-04 Panel System Fail
OF-04 Panel System Fail
123-333 I/F Fail (Impossible Communication)
123-328 UI Internal Fail with Out of Area [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] Interface Failure
UI Internal I/F Failure Impossible transmission with the Control Panel was detected.
A coordinate value out of the range of the display screen was detected (WxH = 640x240). [Detection Conditions]
[Detection Conditions] The H/W connection in the Panel is faulty or the internal connection could not be correctly detected.
UI-SW failure in the ESS PWB. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-04 Panel System Fail
OF-04 Panel System Fail
123-337 Frame Data Error with Invalid Data Type
123-329 UI Internal Fail with Invalid Coordinates [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] Invalid frame data was detected.
UI Internal I/F Failure The incorrect value of the Data Type detected by Frame ID was detected.
The coordination value that cannot be displayed was detected (X = 4 times numeric position). [Detection Conditions]
[Detection Conditions] UI-SW failure in the ESS PWB.
UI-SW failure in the ESS PWB. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-04 Panel System Fail
OF-04 Panel System Fail
123-341 Event Queue Full (UI-Panel)
123-332 I/F Fail (Invalid Parameter CP) [Error Type]
[Error Type] System Fail
SysR [Fault Content]
[Fault Content] Event Queue Full (UI-Panel)
Interface Failure [Detection Conditions]
Incorrect parameter was detected at the Drv. I/F between the DM and CP. UI-SW failure in the ESS PWB.
[Detection Conditions] [Corrective Actions]
UI-SW failure in the ESS PWB. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
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OF-04 Panel System Fail [Fault Content]
Timer Queue Full (UI-Panel)
123-342 Event Queue Empty (UI-Panel) [Detection Conditions]
[Error Type] UI-SW failure in the ESS PWB.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Event Queue Empty (UI-Panel) OF-04 Panel System Fail
[Detection Conditions]
UI-SW failure in the ESS PWB. 123-346 Invalid Timer Number (UI-Panel)
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-04 Panel System Fail [Fault Content]
Incorrect Timer Number (UI-Panel)
123-343 Invalid Class (UI-Panel) [Detection Conditions]
[Error Type] UI-SW failure in the ESS PWB.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Incorrect Class (UI-Panel) OF-04 Panel System Fail
[Detection Conditions]
UI-SW failure in the ESS PWB. 123-350 One Touch Key Fail (MCW)
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. SysR
OF-04 Panel System Fail [Fault Content]
MCW-Panel One-Touch Key Fail (the number of the detected One-Touch Keys does not match)
123-344 Invalid Type (UI-Panel) [Detection Conditions]
[Error Type] When checking the number of the one-touch keys in the MCW-Panel (Control Panel Driver SW) dur-
ing the initialization process at power ON, it was detected that there is a H/W Mismatch (multiple key
System Fail
count detection results do not match) .
[Fault Content]
[Corrective Actions]
Incorrect Type (UI-Panel)
Turn the power OFF then ON, and then replace the One-Touch Key Module of the MCW-Panel.
[Detection Conditions] If the problem persists, perform the following procedure:
UI-SW failure in the ESS PWB.
OF-04 Panel System Fail
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
123-352 Sys EEPROM Read Error(UI-Panel)
OF-04 Panel System Fail
[Error Type]
sysR
123-345 Timer Queue Full (UI-Panel)
[Fault Content]
[Error Type] Sys EEPROM Read Error (UI-Panel)
System Fail
[Detection Conditions]
An error internal to the con-panel (an abnormal value in EEPROM for Sys) has beed detected.
[Corrective Actions] [Error Type]
Power OFF then ON. If the problem persists, perform the following: sysR
OF-04 Panel System Fail [Fault Content]
FAX OTK Cable Connection Error (UI-Panel)
123-353 UI Cable Connect Error(UI-Panel) [Detection Conditions]
[Error Type] The Control Panel has detected that FFC is disconnected from One Touch Key for FAX or that One
sysR Touch Key has a problem.
[Fault Content] [Corrective Actions]
Power OFF then ON. If the problem persists, perform the following:
UI Cable Connection Error (UI-Panel)
OF-04 Panel System Fail
[Detection Conditions]
The Control Panel has detected that the UI Cable is disconnected.
[Corrective Actions] 123-357 Sys EEPROM Write Error(UI-Panel)
Power OFF then ON. If the problem persists, perform the following: [Error Type]
OF-04 Panel System Fail sysR
[Fault Content]
123-354 Decrease in 24V Error(UI-Panel) Sys EEPROM Write Error (UI-Panel)
[Error Type] [Detection Conditions]
The Control Panel has detected that writing in the EEPROM there failed.
sysR
[Fault Content] [Corrective Actions]
Power OFF then ON. If the problem persists, perform the following:
24V Power Drop Detected error (UI-Panel)
OF-04 Panel System Fail
[Detection Conditions]
The Control Panel has detected a drop in 24V power voltage.
[Corrective Actions] 123-358 Log EEPROM Write Error(UI-Panel)
Power OFF then ON. If the problem persists, perform the following: [Error Type]
OF-04 Panel System Fail sysR
[Fault Content]
123-355 Decreas in 5V Error(UI-Panel) Log EEPROM Write Error (UI-Panel)
[Error Type] [Detection Conditions]
The Control Panel has detected that writing in the EEPROM there for logging failed.
sysR
[Fault Content] [Corrective Actions]
Power OFF then ON. If the problem persists, perform the following:
5V Power Drop Detected error (UI-Panel)
OF-04 Panel System Fail
[Detection Conditions]
The Control Panel has detected a drop in 5V power voltage.
[Corrective Actions] 123-362 No Object (UI-Panel)
Power OFF then ON. If the problem persists, perform the following: [Error Type]
OF-04 Panel System Fail System Fail
[Fault Content]
123-356 FAX OTK Cable Connect Error(UI-Panel) No Object (FCW)
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[Detection Conditions] 123-371 Interface Parameter Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Interface Parameter Failure (UI-Panel)
[Detection Conditions]
123-368 Short of UI Memory (UI-Panel) The parameter sent from the Controller was incorrect.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Insufficient Memory (FCW)
[Detection Conditions] 123-372 Interface Sequence Fail (UI-Panel)
There is insufficient memory or the connection failed. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Interface Sequence Failure (UI-Panel)
[Detection Conditions]
123-369 Invalid Interface Value (UI-Panel) The initialization command from the Controller was not sent within the specified time.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Incorrect Interface Value (UI-Panel)
[Detection Conditions] 123-373 Channel Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Channel Failure (UI-Panel)
[Detection Conditions]
123-370 Interface Length Fail (UI-Panel) The channel sent from the Controller was incorrect.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Interface Length Failure (UI-Panel)
[Detection Conditions] 123-374 Invalid User Job ID (UI-Panel)
The parameter sent from the Controller was incorrect. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Incorrect User Job ID (UI-Panel)
[Detection Conditions]
The Job ID parameter sent from the Controller was incorrect. 123-378 Interface Format Fail (UI-Panel)
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-04 Panel System Fail [Fault Content]
Interface Format Failure (UI-Panel)
123-375 Internal Resource Fail (UI-Panel) [Detection Conditions]
[Error Type] The data format sent from the Controller was incorrect.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Internal Resource Failure (UI-Panel) OF-04 Panel System Fail
[Detection Conditions]
UI-SW failure in the ESS PWB. 123-379 Dispatch Fail (UI-Panel)
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-04 Panel System Fail [Fault Content]
Dispatch Failure (UI-Panel)
123-376 Internal Memory Fail (UI-Panel) [Detection Conditions]
[Error Type] UI-SW failure in the ESS PWB.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Internal Memory Failure (UI-Panel) OF-04 Panel System Fail
[Detection Conditions]
UI-SW failure in the ESS PWB. 123-380 Copy Interface Fail (UI-Panel)
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-04 Panel System Fail [Fault Content]
Copy Interface Failure (UI-Panel)
123-377 UI Timer Fail (UI-Panel) [Detection Conditions]
[Error Type] UI-SW failure in the ESS PWB.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Timer Failure (UI-Panel) OF-04 Panel System Fail
[Detection Conditions] 123-381 Fax Interface Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Fax Interface Failure (UI-Panel)
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[Detection Conditions] 123-385 Service Object Overflow (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Service Object Overflow (UI-Panel)
[Detection Conditions]
123-382 Scanner Interface Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Scanner Interface Failure (UI-Panel)
[Detection Conditions] 123-386 Invalid Service Object (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Incorrect Service Object (UI-Panel)
[Detection Conditions]
123-383 Report Interface Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Report Interface Failure (UI-Panel)
[Detection Conditions] 123-387 Invalid Service Object Attribute (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Incorrect Service Object Attribute (UI-Panel)
[Detection Conditions]
123-384 Server Access Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Server Access Failure (HB/FCW)
[Detection Conditions] 123-388 Attribute Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Attribute Error (UI-Panel)
[Detection Conditions]
UI-SW failure in the ESS PWB. 123-392 Auditron Fail (UI-Panel)
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-04 Panel System Fail [Fault Content]
Incorrect Auditron (UI-Panel)
123-389 Argument Fail (UI-Panel) [Detection Conditions]
[Error Type] UI-SW failure in the ESS PWB.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Argument Failure (HB/FCW) OF-04 Panel System Fail
[Detection Conditions]
UI-SW failure in the ESS PWB. 123-393 EP Fail (UI-Panel)
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-04 Panel System Fail [Fault Content]
EP Failure (UI-Panel)
123-390 Job Parameter Fail (UI-Panel) [Detection Conditions]
[Error Type] UI-SW failure in the ESS PWB.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Job Parameter Argument Error (UI-Panel) OF-04 Panel System Fail
[Detection Conditions]
UI-SW failure in the ESS PWB. 123-394 File Access Fail (UI-Panel)
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-04 Panel System Fail [Fault Content]
Incorrect File Access (UI-Panel)
123-391 Job Actual Parameter Fail (UI-Panel) [Detection Conditions]
[Error Type] UI-SW failure in the ESS PWB.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Job Execution Argument Error (UI-Panel) OF-04 Panel System Fail
[Detection Conditions] 123-395 NVM Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
NVM Failure (UI-Panel)
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[Detection Conditions] 123-399 Internal Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Internal Error (UI-Panel)
[Detection Conditions]
123-396 FF Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
FF Error (UI-Panel)
[Detection Conditions] 123-400 JRM I/F Internal Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
Due to a fatal error in the JRM IF Converter, subsequent processing cannot be performed.
[Detection Conditions]
123-397 MGR Fail (UI-Panel) There was insufficient area, an internal error or invalid IF Sequencing (or parameter) entered into
[Error Type] the Converter.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
MGR Error (UI-Panel) OF-04 Panel System Fail
[Detection Conditions]
UI-SW failure in the ESS PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
123-398 Delay Release Queue Full (UI-Panel)
[Error Type]
System Fail
[Fault Content]
Delay Release Queue Full (UI-Panel)
[Detection Conditions]
UI-SW failure in the ESS PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
124-310 DC132 11 [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] Stored Data Mismatch
Stored Data Mismatch [Detection Conditions]
[Detection Conditions] The serial numbers do not match.
Product No. not specified. Procedure
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Execute dC132[Billing Data Matching & Serial No Setting].
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Compare the 3 Serial No. All 3 numbers are different.
Replace the MCU PWB and the ESS PWB. Y N
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
124-311 DC132 09 Replace the MCU PWB and the ESS PWB.
[Error Type]
System Fail 124-314 DC132 01
[Fault Content] [Error Type]
Stored Data Mismatch System Fail
[Detection Conditions] [Fault Content]
Serial No. not specified. Stored Data Mismatch
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Internal control error was detected.
Replace the MCU PWB and the ESS PWB. [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
124-312 DC132 12 Replace the MCU PWB and the ESS PWB.
[Error Type]
System Fail 124-315 DC132 02
[Fault Content] [Error Type]
Stored Data Mismatch System Fail
[Detection Conditions] [Fault Content]
The product No. did not match. Stored Data Mismatch
Procedure [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Internal control error was detected.
Execute dC132[Billing Data Matching & Serial No Setting].
Compare the 3 product No. All 3 numbers are different.
Procedure
Y N Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match. Execute dC131[NVM Read/Write].
Compare the following values.
Replace the MCU PWB and the ESS PWB. • dC131[700-600]
• dC131[700-601]
124-313 DC132 10 • dC131[700-602]
Compare the 3 numbers. All 3 numbers are different.
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Y N [Detection Conditions]
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
Internal control error was detected.
Replace the MCU PWB and the ESS PWB. [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
124-316 DC132 03 Replace the MCU PWB and the ESS PWB.
[Error Type]
System Fail 124-319 DC132 08
[Fault Content] [Error Type]
Stored Data Mismatch System Fail
[Detection Conditions] [Fault Content]
Internal control error was detected. Stored Data Mismatch
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Internal control error was detected.
Replace the MCU PWB and the ESS PWB. Procedure
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
124-317 DC132 04 Execute dC131[NVM Read/Write].
Compare the following values.
[Error Type] • dC131[700-606]
System Fail • dC131[700-607]
[Fault Content] • dC131[700-608]
Stored Data Mismatch Compare the 3 numbers. All 3 numbers are different.
[Detection Conditions] Y N
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
Internal control error was detected.
Procedure Replace the MCU PWB and the ESS PWB.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Execute dC131[NVM Read/Write]. 124-320 SEEPROM Fail
Compare the following values.
• dC131[700-600]
[Error Type]
System Fail
• dC131[700-601]
• dC131[700-602] [Fault Content]
Compare the 3 numbers. All 3 numbers are different. SEEPROM Fail
Y N [Detection Conditions]
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
Write error occurred in the SEEPROM on the ESS Board.
Replace the MCU PWB and the ESS PWB. [Corrective Actions]
Pull out and insert SEEPROM, or replace the ESS PWB.
124-318 DC132 07 If the system is not restored after the ESS PWB has been replaced, install back the original ESS
PWB and contact Support G.
[Error Type]
Obtain the logs that have been recorded in 2.5.2 Logging/Extraction Tool Operational Instructions
System Fail
and contact Support G.
[Fault Content]
Stored Data Mismatch
124-321 Backup SRAM Fail
[Error Type] Compare the 3 numbers. All 3 numbers are different.
System Fail Y N
Replace the PWB whose values do not match.
[Fault Content]
Backup SRAM Fail Replace the MCU PWB and the ESS PWB.
[Detection Conditions]
Write error occurred in the NVM on the ESS Board. 124-324 All Billings Mismatch
[Corrective Actions] [Error Type]
1. If the Fax Card is installed, reinstall it. System Fail
2. Pull out and insert NVM Board or replace it. [Fault Content]
3. Replace the ESS PWB. All Billing Counter Mismatch
If the system is not restored after the ESS PWB has been replaced, install back the original ESS [Detection Conditions]
PWB and contact Support G.
The billing counters in multiple locations are all different.
Obtain the logs that have been recorded in 2.5.2 Logging/Extraction Tool Operational Instructions
and contact Support G.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Replace the MCU PWB and the ESS PWB.
124-322 DC132 05
[Error Type]
124-325 Billing Restoration Fail
System Fail
[Error Type]
[Fault Content]
System Fail
Stored Data Mismatch
[Fault Content]
[Detection Conditions]
Billing Counter Mismatch (1 position)
Internal control error was detected.
[Detection Conditions]
[Corrective Actions]
When one of the Billing counters mismatches with the others, the counter cannot be repaired.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Replace the MCU PWB and the ESS PWB.
Procedure
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Execute dC132[Billing Data Matching & Serial No Setting].
124-323 DC132 06 Compare the 3 Serial No. All 3 numbers are different.
[Error Type] Y N
Replace the PWB whose values do not match.
System Fail
[Fault Content] Replace the MCU PWB and the ESS PWB.
Stored Data Mismatch
[Detection Conditions] 124-326 IOT Speed Not Registered
Internal control error was detected. [Error Type]
Procedure system fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
Execute dC131[NVM Read/Write]. IOT Speed not registered.
Compare the following values.
• dC131[700-603]
[Detection Conditions]
It was detedted that at boot, IOT Speed registration procedure status was 1 or 2.
• dC131[700-604]
• dC131[700-605]
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[Corrective Actions] [Corrective Actions]
This Fail triggers the procedure for changing IOT Speed. Accordingly the user needs to follow the Turn the power OFF and ON.
dialog displayed on the UI in order to enter the SW Key for changing IOT Speed. If the problem persists, perform the following:
Pull out and insert the Prt-Kit or the ROM DIMM #1 (Standard ROM). Or, replace it.
124-327 IOT Speed Change SW Fail
[Error Type] 124-332 contract data mismatch
system fail [Error Type]
[Fault Content] System Fail
A SW error was detected during the procedure for changing IOT Speed. [Fault Content]
[Detection Conditions] Contract data mismatch.
A SW error was detected during the procedure for changing IOT Speed. [Detection Conditions]
1. a failure to shift to Diag Mode Case where the contract data on IOT side and Controller side mismatches.
2. a failure in DC132 [Corrective Actions]
3. a failure to read from/write in SEEP ROM
Match the contract data on IOT and Controller.
4. a failure to reboot
[Corrective Actions]
124-333 ASIC Fail (Panther)
Turn OFF then ON the power. If the problem persists, perform the following:
1. Replace IOT.
[Error Type]
2. Replace the Controller board. System Fail
[Fault Content]
Panther Error
124-328 Punch Unit User Initial SetUp
[Detection Conditions]
[Error Type]
An error was detected in the Panther.
System Fail
[Corrective Actions]
[Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure.
Punch Unit User Initial Installation Screen Displayed
1. Reinstall or replace the RAM DIMM.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
The notification from the Finisher indicates that the Punch Unit was detected but the punch hole
OF-01 Common System Fail
configuration is unknown.
[Corrective Actions]
Select the Punch Unit according to the instruction on the screen.
124-334 Standard Font ROM Error
[Error Type]
System Fail
124-331 ESS ROM DIMM #1 Not Found
[Fault Content]
[Error Type]
Standard FontROM Error
System
[Detection Conditions]
[Fault Content]
An error was detected in the standard Built-In Font ROM.
Forgotten to install the ESS ROM DIMM #1 (Standard ROM) (deleted because unable to display)
[Corrective Actions]
[Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The system detected that the ESS ROM DIMM #1 was not installed (deleted because unable to dis-
OF-01 Common System Fail
play)
124-335 Font ROM Not Found [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] Error due to installation of ROM DIMM for other models.
FONT ROM [Detection Conditions]
NOT FOUND The system detected that the ROM DIMM for another model was installed.
[Detection Conditions] [Corrective Actions]
The installation of the Font ROM was not detected. Check the ROM DIMM and install the appropriate ROM DIMM.
[Corrective Actions] If the problem persists, contact Support G.
Turn the power OFF then ON. If the problem persists, perform the following procedure.
1. Pull out and insert or replace the Font ROM. 124-340 CRUM Market fail ALL
2. If the problem persists, refer to the following procedure to repair it. [Error Type]
OF-01 Common System Fail System Fail
[Fault Content]
124-337 ESS Standard RAM Error All three CRUM destinations are not set (0 or different values are set).
[Error Type] [Detection Conditions]
System Fail The CRUM destinations stored in three positions match but their values are not set (0).
[Fault Content] [Corrective Actions]
ESS Standard RAM (Standard ROM) Error Replace the machine, or replace the MCU Board.
[Detection Conditions]
An error was detected in the ESS Built-In Standard RAM. 124-341 CRUM Market fail MCU
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure. System Fail
1. Reinstall or replace all the RAM DIMM. [Fault Content]
2. If the problem persists, refer to the following procedure to repair it.
One of CRUM destinations is different from the others (IOT).
OF-01 Common System Fail
[Detection Conditions]
One of the CRUM destinations stored in three positions does not match (Data stored in the MCU
124-338 Same Font ROMs Found Board does not match).
[Error Type] [Corrective Actions]
System Fail (Software available for DC132)
[Fault Content] Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
Install the same Font ROM. (Software unavailable for DC 132)
[Detection Conditions] Replace the MCU PWB.
The system detected that a duplicate Font ROM was installed.
[Corrective Actions] 124-342 CRUM Market fail SYS 1
1. Pull out and insert the Prt-Kit or the ROM DIMM #3. Replace it. [Error Type]
System Fail
124-339 ROM DIMM of Another Product Found
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[Fault Content] [Error Type]
One of CRUM destinations is different from the others (SYS 1). sys
[Detection Conditions] [Fault Content]
One of the CRUM destinations stored in three positions does not match (Data stored in the Control- Billing Meter Type Fail (One mismatches the others but cannot be automatically repaired.)
ler Board does not match). [Detection Conditions]
[Corrective Actions] When one billing meter type did not match, this machine tried to automatically correct it but failed.
(Software available for DC132) [Corrective Actions]
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont
Power OFF then ON. If the problem persists, perform the following:
PWB.
In DC131[NVM Read/Write] compare the values in the following NVMs: 720-002 and 720-062. If the
(Software unavailable for DC132) values in both are the same, replace the MCU PWB.
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, If they are different, replace the ESS PWB.
replace the Controller PWB.
124-346 All Billing CountTypes Mismatch
124-343 CRUM Market fail SYS 2
[Error Type]
[Error Type]
sys
System Fail
[Fault Content]
[Fault Content]
Billing Count Type Fail (All the three are different from each other.)
One of CRUM destinations is different from the others (SYS 2).
[Detection Conditions]
[Detection Conditions]
All the billing count types kept at multiple locations are different.
One of the CRUM destinations stored in three positions does not match (Data stored in the Control-
ler Board does not match). [Corrective Actions]
[Corrective Actions] Power OFF then ON. If the problem persists, perform the following:
Replace the MCU PWB and the ESS PWB.
(Software available for DC132)
Enter DC132. Master MCU to resolve the problem. If the problem persists, replace the Cont NVM
and the Cont PWB in order. 124-347 Billing CountType Restoration Fail
(Software unavailable for DC132) [Error Type]
Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB.
sys
[Fault Content]
124-344 All Billings Metertypes Mismatch Billing Count Type Fail (One mismatches the others but cannot be automatically repaired.)
[Error Type] [Detection Conditions]
sys When one billing count type did not match, this machine tried to automatically correct it but failed.
[Fault Content] [Corrective Actions]
Billing Meter Type Fail (All the three are different from each other.) Power OFF then ON. If the problem persists, perform the following:
[Detection Conditions] In DC131[NVM Read/Write] compare the values in the following NVMs:
All the billing meter types kept at multiple locations are different. If the values in both 720-052 and 720-063 are the same, replace the MCU PWB.
[Corrective Actions] If they are different, replace the ESS PWB.
Power OFF then ON. If the problem persists, perform the following:
Replace the MCU PWB and the ESS PWB. 124-348 All Modal Break Points Mismatch
[Error Type]
124-345 Billing Meter Type Restoration Fail sys
[Fault Content] [Detection Conditions]
Modal Break Point Fail (All the three are different from each other.) One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
[Detection Conditions] MCU Board does not match).
All the Modal Break Points kept at multiple locations are different. [Corrective Actions]
[Corrective Actions] (Software available for DC132)
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
Power OFF then ON. If the problem persists, perform the following:
(Software unavailable for DC132)
Replace the MCU PWB and the ESS PWB.
Replace the MCU PWB.
124-349 Modal Break Point Restoration Fail
124-352 CRUM OEM fail SYS 1
[Error Type]
sys
[Error Type]
System Fail
[Fault Content]
Modal Break Point Fail (One mismatches the others but cannot be automatically repaired.)
[Fault Content]
One of CRUM OEM destinations is different from the others (SYS 1).
[Detection Conditions]
When one Modal Break Point did not match, this machine tried to automatically correct it but failed.
[Detection Conditions]
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
[Corrective Actions] Controller Board does not match).
Power OFF then ON. If the problem persists, perform the following:
[Corrective Actions]
In DC131[NVM Read/Write] compare the values in the following NVMs:
(Software available for DC132)
If the values in both 720-057 and 720-064 are the same, replace the MCU PWB.
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont
If they are different, replace the ESS PWB.
PWB.
(Software unavailable for DC132)
124-350 CRUM OEM fail ALL Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists,
[Error Type] replace the Controller PWB.
System Fail
[Fault Content] 124-353 CRUM OEM fail SYS 2
All three CRUM OEM destinations are not set (0 or different values are set). [Error Type]
[Detection Conditions] System Fail
The CRUM OEM destinations stored in three positions match but their values are not set (0). [Fault Content]
[Corrective Actions] One of CRUM OEM destinations is different from the others (SYS 2).
Replace the machine, or replace the MCU Board. [Detection Conditions]
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
Controller Board does not match).
124-351 CRUM OEM fail MCU
[Corrective Actions]
[Error Type]
(Software available for DC132)
System Fail
Enter DC132. Mater SYS2 to resolve the problem. If the problem persists, replace the Cont NVM
[Fault Content] and the Cont PWB in order.
One of CRUM OEM destinations is different from the others (IOT). (Software unavailable for DC132)
Reinstall/replace the NVM PWB. If the problem still persists, replace the Controller PWB.
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124-360 CRUM validation fail ALL 124-363 CRUM validation fail SYS 2
[Error Type] [Error Type]
System Fail System Fail
[Fault Content] [Fault Content]
All three CRUM Enable/Disable settings are not set (0 or different values are set). One of CRUM Enable/Disable settings is different from the others (SYS 2).
[Detection Conditions] [Detection Conditions]
The CRUM Enable/Disable settings stored in three positions match but their values are not set (0). One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in
[Corrective Actions] the Controller Board does not match).
Replace the machine, or replace the MCU Board. [Corrective Actions]
(Software available for DC132)
Enter DC132. Master SYS2 to resolve the problem. If the problem persists, replace the Cont NVM
124-361 CRUM validation fail MCU and the Cont PWB in order.
[Error Type] (Software unavailable for DC132)
System Fail Reinstall/replace the NVM PWB. If the problem still persists, replace the Controller PWB.
[Fault Content]
One of CRUM Enable/Disable settings is different from the others (IOT). 124-372 IOT sc Soft Fail
[Detection Conditions] [Error Type]
One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in
System Fail
the MCU Board does not match).
[Fault Content]
[Corrective Actions]
IOT Controller Software Failure
(Software available for DC132)
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
[Detection Conditions]
IOT Controller software failure.
(Software unavailable for DC132)
Due to an error in software processing, subsequent processes cannot be performed.
Replace the MCU PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
124-362 CRUM validation fail SYS 1
OF-06 IOT System Fail
[Error Type]
System Fail
124-373 IOT Manager SW Fail
[Fault Content]
One of CRUM Enable/Disable settings is different from the others (SYS 1).
[Error Type]
System Fail
[Detection Conditions]
One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in
[Fault Content]
the Controller Board does not match). IOT Manager Software Failure
[Corrective Actions] [Detection Conditions]
(Software available for DC132) An error in the IOT Manager software was detected.
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont [Corrective Actions]
PWB. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
(Software unavailable for DC132) OF-06 IOT System Fail
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists,
replace the Controller PWB.
124-374 IOT IM DeviceDriver SW Fail
[Error Type] [Error Type]
System Fail System Fail
[Fault Content] [Fault Content]
IOT IM Device Driver Software Failure One of CRUM destinations is different from the others (SYS 1). #Case-(2)
[Detection Conditions] [Detection Conditions]
The IOT controller software has detected a fatal error. One of the CRUM destinations stored in three positions does not match (Data stored in the Control-
Also occurs when the system data obtained from within the Cont during start up has an incorrect ler Board does not match).
value. [Corrective Actions]
Occurs if DiagExit is carried out when SysUser NV initialization or IOT NV Write resulted in ’Exit (Software available for DC132)
(Keep Log)’, but does not occur when ’Exit (Clear Log)’ is used.
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Controller
[Corrective Actions] PWB.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. (Software unavailable for DC132)
OF-06 IOT System Fail Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists,
replace the Controller PWB.
124-380 CRUM Market fail ALL (2)
[Error Type] 124-383 CRUM Market fail SYS 2 (2)
System Fail [Error Type]
[Fault Content] System Fail
All three CRUM destinations are not set (0 or different values are set) #Case-(2). [Fault Content]
[Detection Conditions] One of CRUM destinations is different from the others (SYS 2). #Case-(2)
The CRUM destinations stored in three positions match but their values are not set (0). [Detection Conditions]
[Corrective Actions] One of the CRUM destinations stored in three positions does not match (Data stored in the Control-
ler Board does not match).
Replace the MCU PWB and the ESS PWB.
[Corrective Actions]
(Software available for DC132)
124-381 CRUM Market fail MCU (2) Enter DC132. Master SYS2 to resolve the problem. If the problem persists, replace the Cont NVM
[Error Type] and the Cont PWB in order.
System Fail (Software unavailable for DC132)
[Fault Content] Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB.
One of CRUM destinations is different from the others (IOT). #Case-(2)
[Detection Conditions] 124-390 CRUM OEM fail ALL (2)
One of the CRUM destinations stored in three positions does not match (Data stored in the MCU [Error Type]
Board does not match).
System Fail
[Corrective Actions] [Fault Content]
(Software available for DC132) All three CRUM OEM destinations are not set (0 or different values are set). #Case-(2)
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
[Detection Conditions]
(Software unavailable for DC132)
The CRUM OEM destinations stored in three positions match but their values are not set (0).
Replace the MCU PWB.
[Corrective Actions]
Replace the machine, or replace the MCU Board.
124-382 CRUM Market fail SYS 1 (2)
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124-391 CRUM OEM fail MCU (2) Enter DC132. Master SYS2 to resolve the problem. If the problem persists, replace the Cont NVM
and the Cont PWB in order.
[Error Type] (Software unavailable for DC132)
System Fail
Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB.
[Fault Content]
One of CRUM OEM destinations is different from the others (IOT). #Case-(2)
124-700 Trimming Cancelled
[Detection Conditions]
[Fault Name]
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
Trimming Cancelled
MCU Board does not match).
[Corrective Actions] [Error Type]
Warning
(Software available for DC132)
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB. [Fault Content]
(Software unavailable for DC132) Trimming was cancelled due to incorrect finished size during trimming.
Replace the MCU PWB. [Detection Conditions]
When the paper size to be output is compared with the finished size specified by trimming, it was
detected that the finished size is out of the range where trimming can be done.
124-392 CRUM OEM fail SYS 1 (2)
[Corrective Actions]
[Error Type]
Specify a post-trimming finished size that can conform to the output size.
System Fail
[Fault Content]
One of CRUM OEM destinations is different from the others (SYS 1). #Case-(2)
124-701 Output tray changed from Side Tray
[Detection Conditions] [Error Type]
Warning
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
Controller Board does not match). [Fault Content]
[Corrective Actions] The machine changed output tray from Side Tray to another and continued printing.
(Software available for DC132) [Detection Conditions]
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont Paper that cannot be output to SideTray was detected. (paper size and paper type)
PWB. [Corrective Actions]
(Software unavailable for DC132) Replace the paper with paper that can be output to Side Tray and rerun the job.
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists,
replace the Controller PWB.
124-702 Output tray changed from Stacker
124-393 CRUM OEM fail SYS 2 (2) [Error Type]
Warning
[Error Type]
System Fail
[Fault Content]
The machine changed output tray from Stacker to another and continued printing.
[Fault Content]
One of CRUM OEM destinations is different from the others (SYS 2). #Case-(2)
[Detection Conditions]
Paper that cannot be output to Stacker was detected. (paper size and paper type)
[Detection Conditions]
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the
[Corrective Actions]
Controller Board does not match). Replalce the paper with paper that can be output to Stacker and rerun the job.
[Corrective Actions]
(Software available for DC132) 124-703 Booklet Tray to Center Tray
[Error Type] [Detection Conditions]
Warning Folder function was canceled and printing was continued because a failure was detected in the
[Fault Content] Folder failure.
The output tray was changed from the Booklet Tray to the Center Tray and printing continued. [Corrective Actions]
[Detection Conditions] Repair Folder using another FIP detected at the same time.
The output tray has been changed to the Center Tray because a failure was detected in the Booklet
Tray. 124-708 Changed To Sub Tray
[Corrective Actions] [Error Type]
Repair the Booklet Tray using another FIP detected at the same time. Warning
[Fault Content]
124-704 Envelop Folder Tray to Center Tra The machine changed output tray from the selected tray to Sub Tray and continued printing.
[Error Type] [Detection Conditions]
Warning The paper was output from the center tray instead of from the selected tray
[Fault Content] 1. A different paper size other than the selected size was output for double-sided setting
The output tray was changed from the Folder Tray to the Center Tray and printing continued. 2. Puncher of Finisher C malfunctioned
[Detection Conditions] [(1) Sub Tray output when there is a size mismatch during double-sided setting]
• When there is a size mismatch, Simplex setting outputs to the selected tray and Duplex setting
The output tray has been changed to the Center Tray because a failure was detected in the Folder
outputs to the Sub tray.
Tray.
• The aim in changing the output to the Sub Tray based on the SheetDelivered receive timing
[Corrective Actions] from the IOT is displayed in the Control Panel which displays ’Copying’ message when the
Repair the Folder Tray using another FIP detected at the same time. [Start] button is pressed, until the IOT stops.
• There is no special display in the driver.
124-705 Punching Canceled [(2) Sub Tray output when the Finisher malfunctioned]
[Error Type] • Decolor and Puncher failures are not SubSystemFail, they are LocalFail.
• When Decolor fails, output goes to the selected Finisher.
Warning
• When Puncher fails, output goes to the Sub Tray.
[Fault Content]
However, when booklet is selected, output goes to the Booklet.
Punching instruction was canceled and printing continued.
• The aim in changing the output to the Sub Tray based on the SheetDelivered receive timing
[Detection Conditions] from the IOT is displayed in the Control Panel which displays ’Copying’ message when the
Punching function was canceled and printing was continued because a failure was detected in the [Start] button is pressed, until the IOT stops.
Puncher. [Corrective Actions]
[Corrective Actions] For case (1), please check that the same selected paper size has been set on the paper tray.
Repair Punch using another FIP detected at the same time. For case (2), check that the error codes: 012-231, 012-232, 012-233 or 012-234 has been dis-
played, and refer to the corresponding FIP to repair the problem.
124-706 Folding Canceled
[Error Type] 124-709 Stapler sheets counts over warning
Warning [Error Type]
[Fault Content] Warning
Folding instruction was canceled and printing continued. [Fault Content]
The No. of Stapler Sheets exceeded and printing continued.
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[Detection Conditions]
The No. of Stapler Sheets exceeded was detected but printing was continued.
[Corrective Actions]
The No. of Stapler Sheets exceeded was detected but printing was continued.
124-710 Output Tray changed from MailBoxSorter
[Error Type]
warning
[Fault Content]
The machine changed output tray from Sorter to another and continued printing.
[Detection Conditions]
Paper that cannot be output to Mailbox Sorter was detected. (paper size and paper type)
[Corrective Actions]
Replace the paper with paper that can be output to Mailbox Sorter and rerun the job.
125-311 PSWcont Unexpected Fail
[Error Type]
System Fail
[Fault Content]
PSWcont Unexpected Error
[Detection Conditions]
PSW Cont Software Failure
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
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127-210 DFE Communication Fail [Detection Conditions]
[Error Type] The Controller detected the mismatch with the I/F version notified from the DFE.
Service Fail [Corrective Actions]
[Fault Content] • Match the software versions of DFE and ESS.
Controller Detected DFE Comm Error 2.6.1 Software Download
[Detection Conditions]
The Green Controller detected communication failure with the DFE. 127-220 DEF Communicaiton Error (video)
[Corrective Actions] [Error Type]
Pull out and insert the DFE connection cable. Service Fail
Turn the power OFF then ON. [Fault Content]
DEF Detected Communication Error (Video)
127-211 DFE Parameter Error [Detection Conditions]
[Error Type] The DFE detected communication error in the Video system.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
Controller Detected DFE Parameter Error
[Detection Conditions]
The Green Controller detected incorrect parameter for command communication with the DFE. 127-221 DEF Communicaiton Error (Command)
[Corrective Actions] [Error Type]
Pull out and insert the DFE connection cable. Service Fail
Turn the power OFF then ON. [Fault Content]
DEF Detected Communication Error (Command)
127-212 ExtPrint Check Mode Error [Detection Conditions]
[Error Type] The DFE detected communication error in the Command system.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
External Print Check Mode Error
[Detection Conditions]
The Controller detected an error in the External CDI H/W Check Mode. 127-310 ESR Task Fatal error
[Corrective Actions] [Error Type]
• Pull out and insert the command/video cables between the DFE and M/C. System Fail
• Turn the power OFF then ON. [Fault Content]
Fatal error of ESR Task.
127-213 ExtPrint I/F Mismatch [Detection Conditions]
[Error Type] A fatal error occurred in ESR Task.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
External Print IF Mismatch
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127-311 ExtPRTc Fatal Error [Fault Content]
[Error Type] a fatal error related to WSD Print Service
System Fail [Detection Conditions]
[Fault Content] ESS detected a Video Link error.
Fatal error related to ExtPRTc. [Corrective Actions]
[Detection Conditions] Turn OFF then ON the power. If the problem persists, perform the following.
OF-01 Common System Fail
Fatal error related to ExtPRTc.
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions] 127-315 ThinPrint S/W Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type]
OF-01 Common System Fail sys
[Fault Content]
127-312 DFE Video Link Fail A ThinPrin .print-related fatal error
[Error Type] [Detection Conditions]
system fail A problem has occurred with software processing, causing the processing to stop ever since.
[Fault Content] [Corrective Actions]
DFE-detected Video Link Fail Turn the power OFF then ON.
[Detection Conditions] If the problem persists, go to the following and solve it.
OF-01 Common System Fail
DFE detected a Video Link error.
[Corrective Actions]
Disconnect and connect the DFE connection cable. 127-320 DFE Critical Fail
Turn OFF then ON the power. If the problem persists, perform the following. [Error Type]
OF-01 Common System Fail System Fail
[Fault Content]
127-313 ESS Video Link Fail Fatal error related to Bizen DFE.
[Error Type] [Detection Conditions]
system fail An error occurred in the connection to the DFE. Or, the DFE needs to treat the device as System-
Fail.
[Fault Content]
ESS-detected Video Link Fail
[Corrective Actions]
Take the corrective actions based on the Fault Code displayed in the DFE monitor, then reboot the
[Detection Conditions] system.
ESS detected a Video Link error.
If the problem persists, perform the following procedures.
[Corrective Actions] 1. Check the connection to the DFE.
Disconnect and connect the DFE connection cable. 2. Check the device settings.
Turn OFF then ON the power. If the problem persists, perform the following. 3. Check the DFE HW.
OF-01 Common System Fail 4. Check the device HW.
127-314 WSD Print S/W Fail 127-337 JobTemplate HDD Write Error
[Error Type] [Error Type]
system fail System Fail
[Fault Content] [Error Type]
[Write error in obtaining JT] System Fail
An error has occurred when the Job Template was stored in the local HD. [Fault Content]
[Detection Conditions] Fatal error of FTP Server.
There was a temporary file access failure during polling for internal use, or an error occurred when [Detection Conditions]
writing to a local HDD of the Job Template (besides HDD Full).
A fatal error of FTP Server was detected.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
to repair it.
2.4 NET System Fault Check
After performing the procedure in
2.4.5 Network-Related Details Check Flow
OF-02 HDD System Fail,
OF-01 Common System Fail
127-396 MailIO Soft Fatal error
127-342 JobTemplate Monitor Fail [Error Type]
System Fail
[Error Type]
System Fail
[Fault Content]
Fatal error related to Mail IO.
[Fault Content]
[JT Monitor Failure]
[Detection Conditions]
Fatal error related to Mail IO.
Fatal errors to be detected by the JT monitor.
Due to an error in software processing, subsequent processes cannot be performed.
[Detection Conditions]
A response such as system function recall error was detected.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
2.4 NET System Fault Check
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2.4.5 Network-Related Details Check Flow
OF-01 Common System Fail
127-398 IPP Soft Fatal error
127-353 LPD Soft Fatal error
[Error Type]
[Error Type]
System Fail
System Fail
[Fault Content]
[Fault Content]
Fatal error related to IPP.
Fatal error related to lpd.
[Detection Conditions]
[Detection Conditions]
Fatal error related to IPP.
Fatal error related to lpd.
Due to an error in software processing, subsequent processes cannot be performed.
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2.4 NET System Fault Check
2.4 NET System Fault Check
2.4.5 Network-Related Details Check Flow
2.4.5 Network-Related Details Check Flow
127-399 JME Soft Fatal error
127-354 FTP Server Software Fail
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[Error Type]
System Fail
[Fault Content]
Fatal error related to JME.
[Detection Conditions]
Fatal error related to JME.
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2.4 NET System Fault Check
2.4.5 Network-Related Details Check Flow
127-700 SIP Registration Fail
[Error Type]
warning
[Fault Content]
A failure in registering with the SIP Registration Server
[Detection Conditions]
An error has occurred in registering device info with the SIP Registration Server.
[Corrective Actions]
Check what the SIP Registration Server is set to on the device.
Check that the SIP Registration Server is available.
133-210 Fax Parameter incorrect [Error Type]
[Error Type] Service Fail
Service Fail [Fault Content]
[Fault Content] Data Read Error - Invalid Data
Incorrect Parameter [Detection Conditions]
[Detection Conditions] The specified data cannot be read due to reasons such as the specified data is broken.
• The host may treat this failure as a System Fail.
The parameter value was inappropriate.
(An error of the interface itself, such as a too long parameter) The necessary parameter is not noti- [Corrective Actions]
fied. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
NOTE: Depending on the host, this error may not be returned but the Fax card may be reset. OF-07 FAX System Fail
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 133-214 Fax USB Open Fail in Initializing
OF-07 FAX System Fail [Error Type]
Service Fail
133-211 Fax Parameter Value Invalid [Fault Content]
[Error Type] USB Open failed at initialization.
Service Fail [Detection Conditions]
[Fault Content] Detected by FAPE (createInstance failed).
Incorrect Parameter [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The PV exceeds the range. OF-07 FAX System Fail
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 133-215 Fax USB Device Fatal Error
OF-07 FAX System Fail [Error Type]
Service Fail
133-212 Fax Read Erro No Data [Fault Content]
[Error Type] USB Device Fatal Error
Service Fail [Detection Conditions]
[Fault Content] Sent to the FAPE as an asynchronized event.
Data Read Error - No Data [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The specified data was not found (incorrect no. or channel). OF-07 FAX System Fail
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 133-216 Fax USB Host Fatal Error
OF-07 FAX System Fail [Error Type]
Service Fail
133-213 Fax Read Error-Invalid Data [Fault Content]
USB Host Fatal Error
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[Detection Conditions]
Sent to the FAPE as an asynchronized event. 133-220 Fax Control task detects error
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Service Fail
OF-07 FAX System Fail [Fault Content]
Fatal error of Fax Cont.
133-217 Fax Manager Short of Memory [Detection Conditions]
[Error Type] Due to an error during Fax Cont software processing, subsequent processes cannot be performed.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Insufficient Fax Manager Memory OF-11 FAX Job Fail
[Detection Conditions]
Sent to the FAPE as an asynchronized event. (Currently undefined) 133-221 Fax Card not respond when system is Booting
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Service Fail
OF-07 FAX System Fail [Fault Content]
No response at Fax Card booting.
133-218 Fax Card Message Library Short of Memory [Detection Conditions]
[Error Type] The Fax Card did not respond within the specified time on booting.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Insufficient Fax Card Message Library Memory OF-07 FAX System Fail
[Detection Conditions]
Sent to the FAPE as an asynchronized event. (Currently undefined) 133-222 Fax Card does not respond intervally
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Service Fail
OF-09 Common Job Fail [Fault Content]
The Fax Card did not respond within the specified time.
133-219 Fax Short of Work Memory [Detection Conditions]
[Error Type] The Fax Card did not respond within the specified time.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Insufficient Working Memory OF-07 FAX System Fail
[Detection Conditions]
Due to insufficient memory, the system was unable to reserve the memory required for the process- 133-223 Fax Card Reset
ing.
[Error Type]
[Corrective Actions] Service Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content]
OF-07 FAX System Fail
Fax Card Reset
[Detection Conditions] 133-280 Fax Option Slot1 Board Fail
Fax Card Reset [Error Type]
[Corrective Actions] Service Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-07 FAX System Fail FAX Service Separated by Service Fail
[Detection Conditions]
133-224 Controller ROM Fax Card ROM mismatch Due to either a Fax Card failure or Fax Cont SW failure, subsequent processes could not be per-
[Error Type] formed.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Version mismatch between the Controller ROM and the Fax Card ROM. OF-07 FAX System Fail
[Detection Conditions]
The Controller detected version mismatch. 133-281 Received unknown message
[Corrective Actions] [Error Type]
Upgrade both the Controller and Fax Card ROM to the latest version. Service Fail
[Fault Content]
133-225 Fax address book illegal setting Unknown message received.
[Error Type] [Detection Conditions]
Service Fail A message not specified in the I/F settings was received from the Fax Card.
[Fault Content] [Corrective Actions]
After rewritting the Address Book using EasyAdmin and before rebooting, a Service Fail occurred Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
due to dial error because a speed dial entry was rewritten from the Panel. OF-07 FAX System Fail
[Detection Conditions]
After rewriting the Address Book in EasyAdmin and before rebooting, a speed dial entry was rewrit- 133-282 Fax Card download fail
ten from the Panel.
[Error Type]
[Corrective Actions] Service Fail
Turn the power OFF then ON.
[Fault Content]
Software downloading failed and Fax Card separated.
133-226 Illegal country code for Fax [Detection Conditions]
[Error Type] As downloading of Fax Card could not be completed due to either a Fax Card failure or Fax Cont
Service Fail SW failure, subsequent processes could not be performed.
[Fault Content] [Corrective Actions]
Illegal Country Code for FAX Detected Repeat the Fax Card Download. If this failure persists, replace the Fax PWB and the G3 PWB.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
The code that does not provide FAX Service is set in the System Data Country Code. OF-14 FAX Card Fail
[Corrective Actions]
Set a correct Country code. 133-283 Fax report mail box not open
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[Error Type] * This error also occurs when any of the four conditions above is detected when ’the customer
selects the Bypass tray and tries to print from a mailbox’.
Service Fail
[Fault Content] [Corrective Actions]
• Load the paper size that can be used for Fax printing.
FAX Report Storage Mailbox Not Open
A3SEF, A4LEF, B4SEF, B5LEF, A4SEF, A5SEF, B5SEF, Letter SEF, Legal (14inch), Legal
[Detection Conditions] (13inch), Ledger, Letter LEF, and Half Letter SEF can be used.
Mailbox Not Open was detected when FAX report is stored in a mailbox.
• Load the paper type (= paper quality) that can be used for Fax printing.->
[Corrective Actions] Plain Paper, Bond Paper, Recycled Paper, Backing Paper, and Custom Paper can be used.
If the problem persists after opening the Mailbox, perform the following procedure to repair it. • When the machine is set to ’Enable Receiving Paper Size Tray Mode Function’, perform any one of
OF-07 FAX System Fail the following:
1. Select [Settings List] -> [Fax Control] -> [Tray Mode] to add the tray number that the customer
wants to specify for printing.
133-700 Staple/Punch Canceled
2. Select a tray number for the customer’s printing use from the one of the trays that are set in
[Error Type] [Settings List] -> [Fax Control] -> [Tray Mode].
Warning Instead of selecting [Settings List] -> [Fax Control] -> [Tray Mode], the same settings can be performed
[Fault Content] through [SystemData: 820-002] -> [Tray selection in tray mode].
Cancel Staple/Punch (printing continued by canceling Staple/Punch instructions).
If the problem persists, perform the following procedure to repair it.
[Detection Conditions]
When it was decided that Staple/Punch could not be carried out due to the paper used for printing, OF-09 Common Job Fail
during processing of the received FAX document into a printable DataFormat by the Controller.
[Corrective Actions]
Change the Staple/Punch position or select paper for the Staple/Punch position.
133-710 Tray select fail. Used SMH instead.
[Error Type]
Warning
[Fault Content]
When printing Fax-received documents, it was performed via the Bypass tray since the selected tray
cannot be used for Fax
[Detection Conditions]
The ’Receiving Paper Size Tray Mode Function’ is provided to determine ’Which tray to print the
Fax-received data from’. This error can occur when this function is ’enabled.’
Even if this function is ’disabled,’ this error can also occur when printing Fax reports and documents
for polling.
* When set to automatically print Fax/Internet FAX received documents, this machine automatically
selects a paper tray. During that selection, any of the following occurs.
– Since the selected tray is set as ’Unavailable for Fax document print’, the machine selects the
Bypass tray to continue printing.
– Since the paper size in the selected tray is set as a size that cannot be used for Fax, the
machine selects the Bypass tray to continue printing.
– Since the paper type (= paper quality) in the selected tray is set as a quality that cannot be
used for Fax, the machine selects the Bypass tray to continue printing.
– If none of the above applies, the selected tray might be malfunctioning.
134-210 Fax Cont Parameter Invalid
[Error Type]
Service Fail
[Fault Content]
Incorrect Parameter
[Detection Conditions]
Incorrect parameter (A value out of the PV range was specified, or the parameter is too long, or an
error of the interface itself), the necessary parameter is not notified.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-07 FAX System Fail
134-211 Fax Card Main Board Failure
[Error Type]
Service Fail
[Fault Content]
Fax Card Main Board Failure
[Detection Conditions]
TBD
Fax Card Main Board Failure
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
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202-399 JME Soft Fatal error
[Error Type]
System Fail
[Fault Content]
Timer internal error detected by the UI Cont
[Detection Conditions]
The setting value of SystemData=700-124 (Auto Clear Timer (Auto Resume Timer, Auditoron Off
Timer, Tools Off Timer) is detected to be 1~29 in MF machines.
This Fail does not occur for values of 1~29 in Prt machine.
[Corrective Actions]
Turn the power OFF then ON.
Check the value of SystemData=700-124 (Auto Clear Timer (Auto Resume Timer, Auditoron Off
Timer, Tools Off Timer).
If the value of 1~29 is set in an MF machine, a Fail will occur.
– If this Fail occurs when timer related System Data Settings Value for other than 700-124 is
changed, check the normal values for the related System Data.
If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
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500-030 DC612 Print NG By IOT Wait State [Error Type]
[Error Type] Diag
History [Fault Content]
[Fault Content] The document size is different when a Diag job is performed.
[Detection Conditions]
[Detection Conditions] -When the size of the detected document is different from the specified document size.
The following occurs (However, this includes the cases that may not occur when DC612 starts): [Corrective Actions]
• DC900G: Use a document of the specified size and perform the job again.
Fusing Unit: Shifted to Warming Up and Sagging occurred.
The CC Cleaner Position was moved from the Home Position. 500-990 DC612 Print NG By Any Reason
Fusing Unit Relay State: Shifted to Not Ready. [Error Type]
Drum Cycle State: Shifted to Cleaning Request.
History
CC Wire Warning: Occurred.
[Fault Content]
Reserve Tank State: Filling.
Diag DC612 Test Pattern Print cannot be executed due to unknown reason.
Drum Crum State: Unknown.
• DCC5540G/DC540G:
[Detection Conditions]
Printing could not start due to unknown reason in Diag DC612 Test Pattern Print, or it was aborted.
Fusing Unit: Shifted to Warming Up and Sagging occurred.
(Only end response)
Reserve Tank State: Filling.
• This occurs during Diag execution only, and Fault Code is displayed on the PC-Diag and
[Corrective Actions] Panel.
Return from the Wait state and try again. [Corrective Actions]
Perform the same operation again.
500-033 Diag Document Not Detected/Enough
[Fault Name]
Diag Document Not Detected/Enough
[Error Type]
Diag
[Fault Content]
The document is not loaded or the document is not enough when a Diag job is performed.
[Detection Conditions]
-When a Diag job requiring a document is performed and the document cannot be detected.
-When a Diag job requiring multiple documents is performed and the number of loaded sheets is not
sufficient to meet the specification.
[Corrective Actions]
Load the required number of documents and perform the job again.
500-035 Diag Document Invalid Size
[Fault Name]
Diag Document Invalid Size
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2.4.1 Interface (Physical/Logical) 2.4.2 ’Cannot connect to the network’ or ’Print is not found from
1. Physical Interface Description the PC’
The following physical interfaces are supported. Get ’NET Connection Diagram’ and take actions by following the instructions in ’2.4.5 Network-Related
(1) IEEE1284*1 Details Investigation Flow’ in this document, and then collect the following information:
(2) USB
• System Settings List
(3) Ethernet (10BaseT, 100BaseTX) *2
• Check the client settings (Output Port)
*1: Only the products under Mid range are supported.
• Physical interface check
*2: Has the features to automatically detect and switch the transmission speed (10Mbps, 100Mbps).
• Logical interface check
Also, the transmission speed can be fixed by settings.
• Other connection environment check
2. Logical Interface Description
Printer switching machine
It is possible to set whether to activate the system for each of the following logical interfaces. Default
Activation: IEEE1284, SMB(DLC), SNMP(IPX) Availability of printer buffer, etc.
Supported for receiving print jobs HUB (Switch, Hub) used, etc.
(1) IEEE1284 (when 1.1 IEEE1284 is supported) * Only the products under Mid range are sup- • Network Capture Log
ported.
(2) USB
(3) Lpd
(4) NetWare
(5) AppleTalk (EtherTalk)
(6) SMB
(7) IPP
(8) Internet FAX Print
(9) Port9100
(10) CWIS File Upload Print
Supported for receiving Scan jobs
(1) Salutation Scan [[CP, CFP]]
(2) FTP Client [[CP, CFP]]
(3) Internet FAX Send [[CP, CFP]]
(4) SMB Client [[CP, CFP]]
(5) WebDAV Server [[CP, CFP]]
Supported for management interface
(1) SNMP
(2) CWIS
Supported for other services
FTP Server
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2.4 NET System Fault Check 2-580 Ver.1.3
2.4.3 No output is available, no data is printed 2.4.4 Printing can be performed but abnormally
1. Check whether or not the Controller ROM and Printer Driver are the latest version. 1. Check whether the Controller ROM and Printer Driver are the latest version.
If it is not the latest, always upgrade the software. (See 2.6.1 Software Download.) If it is not the latest, always upgrade the software. (See 2.6.1 Software Download.)
After checking the above items, check whether the Indicator is blinking and take the corrective 2. Ask a customer about the status of unavailable printing and collect information based on it.
actions accordingly. • System Settings List
(1) When the Indicator (Panel Send/Receive Lamp) is blinking • Check PDL name.
It is highly possible that print data cannot be decomposed in the Printer main processor. • Check the Printer Driver name and version.
Perform the corrective actions according to ’2.4.5Network-Related Details Check Flow’ in this • Check the Printer Driver settings in details.
document, and then collect the following information:
• Perform Printer setting printing in each mode.
• System Settings List
• Print sample that has been printed improperly.
• Check the panel message (error message, etc).
• Print sample that has been printed properly (including the samples from other machines).
• Error History Report
• Create Print files on the PC and collect them on CD-R.
• Job History Report
• Shutdown History Report
• Check the Printer Driver name and version.
• Check the Printer Driver settings in details.
• Network Capture Log
• Create Print files on the PC and collect them on CD-R.
[How to Create Print file]
Method 1)
i. Select [Print] from File menu in the target document.
ii. In [Print] screen, select the [Output to File] check box and click [OK].
If there is no [Output to File] check box displayed in the [Print] screen, create the file in
Method 2.
iii. Enter a descriptive file name in ’File Name’ using a customer name and date, and click
[OK] to create a Print file in the specified destination.
Method 2)
i. Open the Printer Driver Properties and select the [Ports] tab. The screen shown on the
right appears.
ii. In [Ports], select [FILE:] in the list and click [OK] to close the Properties screen.
Take note of the port setting before it was changed in [FILE:] in order to restore the port to
original setting after creating a Print file.
iii. Select [Print] from File menu in the target document.
iv. The [Output to File] screen appears. Specify a storage destination and file name, and
click [OK] to create a Print file in the specified destination.
v. Restore the port to the original setting in the procedures 1 and 2 shown above.
(2) When the Indicator (Panel Send/Receive Lamp) is not blinking
It is highly possible that connection is not established and hence print data has not reached the
Printer main processor.
Obtain the information relevant to the items described in 2.4.2’Cannot connect to the network’.
2.4.5 Network-Related Details Check Flow 3. Check at [Documents Cannot Be Deleted from [Printer] Window]
2.4.5.1 Check Flow at SMB Failure Table 3
The following describes the possible causes, check procedures, and corrective actions when a failure
Cause Check Method Corrective Action
occurs when SMB is used.
Try to delete all the print From the ’Printers’ menu, check if the Select the print data to be
1. Check at [Printer Not Found] data displayed in [Printers] print data is tried to be deleted. ([Clear deleted and delete the print
window. (This can only be Print Jobs] menu) data from [Documents] menu in
Table 1 done by the administrator of the [Printers] window. ([Cancel
this machine.) Job] menu)
Cause Check Method Corrective Action
There are different print data Check that the name displayed [Owner] Log in to Windows using the
The operation protocols of Though the printer can be found when Match the SMB transport proto- owners. of the selected print data matches the name displayed in [Owner] of
the computer and main pro- search is performed using [Search cols (NetBEUI, TCP/IP) of the login name who has logged in to Win- the print data to delete the
cessor are different. Other Computer] ([Start] > [Search] > main processor and each com- dows. data.
[Other Computers], it cannot be found in puter.
Service Pack 4.0 or later is Check the version of Service Pack, Install Service Pack version 4.0
[Network Computers].
not installed. (For Win- which is displayed at start up of Win- or later.
Networks (subnets) are dif- Though the printer can be found when When the main processor and dowsNT 4.0) dowsNT 4.0.
ferent. search is performed using [Search the computer are in different
Other Computer] ([Start] > [Search] > networks, check with the Sys-
4. Check [Machine Settings]
[Other Computers], it cannot be found in tem Administrator.
[Network Computers]. (1) IP addresses are managed in a whole system. Consult with the Network Administrator thor-
oughly before perform setting.
The host name set in the Print the ’System Settings List’. Check Use CentreWare Internet Ser-
main processor already that ’Host name duplicated’ is described vices to change the host name (2) Depending on the network environment, set the subnet mask and gateway settings only if nec-
exists. in the SMB status information. to an unduplicated name or essary. Consult with the Network Administrator to set necessary settings.
return the main processor set- (3) If a memory becomes insufficient when [Enabled] is set for the port status, the port status may
tings to default. be automatically reset to [Disabled]. BIn this case, [Disabled] an unused port or change the
memory allocated capacity.
2. Check at [Print Not Available] (4) Depending on the usage environment, set the receiving buffer capacity [SMB (Spool)] size.
When the receiving buffer capacity [SMB (Spool)] size is smaller than the sent data, the data
Table 2 may not be able to be received.
5. Check [Computer Settings]
Cause Check Method Corrective Action
(1) IP addresses are managed in a whole system. Consult with the Network Administrator thor-
The main processor is pro- Check that the main processor is pro- After print process has been
oughly before perform setting.
cessing a print request from cessing a print. (A write error dialog completed in the main proces-
(2) To perform network settings (such as IP address), etc. on the host used under NIS (Network
another computer. appears indicating that there are no sor, issue a print request or
(When [Do not spool] is set areas to stored the files in queue.) switch the main processor set- Information Service) management, consult with the NIS Administrator.
for [Receiving Buffer]) ting to the spool mode. 6. Check at [Power OFF]
The number of connections The port connection is also being hold Wait for a while and issue the Before turning the machine OFF, take note of the following:
in the main processor when the printer is paused due to no same print request again. (1) When [Memory] is set for [SMB (Spool)]
exceeds the maximum paper because it is hold ’since a job Or, check the number of users All the print data including the data being printed that have been spooled in the machine mem-
value. request has been issued to Net until that can use the machine at the ory will be deleted.
printing is complete’. same time and set the maxi- When turning the power ON again, no print data remains. However, if the power is turned OFF
Check the maximum number of sessions mum number of sessions to an
immediately after print instruction, the print data may be stored on the computer.
of SMB from the EWS ’Protocol’ menu to appropriate value from the
In this case, even if a new print instruction is issued after the power is turned ON, the stored
check that the jobs more than ’maximum EWS ’Protocol’ menu.
number of sessions’ were requested at print data will be printed first.
the same time at site. (2) When [Hard Disk] is set for [SMB (Spool)]
All the print data including the data being printed that have been spooled in the machine hard
disk will be saved.
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When the power is turned ON again and a new print instruction is issued, the stored print data 1. Check at [Printing Not Performed]
will be printed first.
(3) When [Do not spool] is set for [SMB (Spool)] Table 4
All the print data including the data being printed that have been spooled in the machine Cause Check Method Corrective Action
receiving buffer will be deleted. When the power is turned ON again, no print data remains. The network configura- Check that the data link lamp of the net- Set the frame type that has been
However, if the power is turned OFF immediately after print instruction, the print data may be tion devices (HUB etc.) work configuration device port that is con- set for the file server to be con-
stored on the computer. do not match the auto- nected to the machine is lit on. nected from the machine.
In this case, even if a new print instruction is issued, the stored print data will be printed first. matic settings of the Check that the same frame types are used
7. Check [At Printing] frame type. in the file servers that exist on a network.
(1) When [Hard Disk] or [Memory] is set for [SMB (Spool)] A failure has occurred Use NWADMIN from the workstation to Replace the non-communicating
When the machine starts receiving print data and the print data size is larger than the hard disk on the network from a check that the target printer objects can be network cable that exists between
workstation to a viewed. the workstation and the printer.
or memory remaining capacity, the print data will not be recieved.
printer.
NOTE: If the print data exceeds the receiving capacity, some computers will resend data The user name of a job Use NWADMIN from the workstation to 1. Resend print data to the print
immediately. In this case, the computer looks like stopped. As a corrective action for this, abort sender or the group view the target queue objects and check queue in which the user name of
sending the print data on the computer. name to which the job that the user name of the job sender or the the job sender or the group name
sender belongs is not group name to which the job sender to which the job sender belongs
(2) When [Do not spool] is set for [SMB (Spool)]
registered in the belongs is registered in the [Users] infor- has been registered in [Users] of
When a print request is received from a computer, the print requests from other computers [Users] for Print queue. mation. [Print Queue Information].
cannot be received.
2. Use NWADMIN from the work-
(3) When a computer IP address or name has been changed station to register the user name of
When a computer IP address or name has been changed, the inquiry and cancelation of pro- the job sender or the group name
cesses from the main processor cannot be performed properly. Turn the machine OFF then to which the job sender belongs in
ON when no print data is stored in the machine receiving buffer. the [Users] of [Print Queue Infor-
mation].
NOTE: The print cancel/forced output processes of the print data stored in the machine receiv-
Sending jobs to the Use PCONSOLE to check that [Yes] is set Set it to [Yes] using PCONSOLE.
ing buffer can be operated from the machine Operation Panel. Refer to ’11 Job Check’ in ’User
print queue is prohib- for [User can register data to queue] in the
Guide’ for more information on how to operate.
ited. [Current Queue Status] of [Print Queue
(4) When the machine is in the offline state Information].
When the machine is in offline state and a print instruction is issued from a computer, the data Same as above Use NWADMIN from the workstation to Use NWADMIN from the worksta-
will not be received in the machine, and an error dialog box appears on the computer indicating check that the operator flag is checked in tion to check that the each item for
that write error has occurred. However, for SMB, the print data can be received from the com- [Identification] for the target print queue. the operator flag is checked in
puter even when the machine is offline. [Identification] for the target print
(5) Deleting Jobs queue.
For WindowNT 4.0, jobs can be deleted when Service Pack 4.0 or later is installed. When a job The user name of a job Use NWADMIN from the workstation to 1. Resend print data to the print
is deleted while data is being received, write error appears. In this case, the [Retry] button on sender or the group check that the user name of the job sender queue in which the user name of
the error dialog box is not available. name to which the job or the group name to which the job sender the job sender or the group name
sender belongs is not belongs is registered in [Users] of the tar- to which the job sender belongs
2.4.5.2 Check Flow at NetWare Failure defined for the print get print server. has been registered in [Users] of
The following describes the possible causes, check procedures, and corrective actions when a failure server users of a print [Print Server Information].
occurs when NetWare is used. server. 2. Use NWADMIN from the work-
station to register the user name of
the job sender or the group name
to which the job sender belongs in
the [Users] information of the tar-
get print server.
Table 4 Table 4
Cause Check Method Corrective Action Cause Check Method Corrective Action
The print queue that Use NWADMIN from the workstation to 1. Resend print data to the print NCP packet signature Use the set command in the file server Enter the following command in the
has sent print data is check that the target printer is allocated in queue that has been allocated to level settings are differ- console screen to check the NCP packet file sever console screen to set the
not allocated to the the list of the printers in service in [Alloca- the printer. ent. signature is not set to Level 3. NCP packet signature to Level 0,
printer. tion] of the target print queue. 2. Use NWADMIN from the work- 1, or 2 and then restart the file
station to add a target queue using server. Set NCP Packet Signature
[Allocation] of the target printer. Option=x (x: 0, 1, or 2)
The data type of the - When the workstation uses Win- The default device Print ’System Settings List’ to check the 1. Use a correct Ethernet address
print data does not dows, make settings so that it does name setting is wrong. lower 6 digits (3 bytes) of the Ethernet to set the device name.
match the print envi- not output Ctrl-D. address. 2. Set the device name to other
ronment settings of the than the default value.
workstation. No directory tree name Print the ’System Settings List’ to check if Set a tree name.
The number of print Use NWADMIN from the workstation to Resend print data to the print is set. a tree name is set.
queues that exceeds check that the desired print queue is allo- queue that has been allocated to Context is not set in Print the ’System Settings List’ to check if Set the Context.
the maximum number cated in the list of the printers in [Alloca- the printer. place. a context is set.
of supported queues tion] of the target printer. Another printer object Use NWADMIN from the workstation to 1. Use the CentreWare Utilities
has been set. has been connected. check that a correct object has been allo- CD-ROM from the workstation to
No slave file servers Use PCONSOLE from the workstation to Use PCONSOLE from the worksta- cated in the Layout Information of the set the file server name/tree/con-
have been set (bind- check that a slave file server is registered tion to register a slave file server desired print server. text/operation mode correctly.
ery service mode). in [Service NetWare Server] of the appro- and then reflect the setting param- 2. Use the CentreWare Internet
priate print server in [Print Server Informa- eters. Services from the workstation to
tion]. set the file server name/tree/con-
Printer types are differ- Use PCONSOLE from the workstation to Use PCONSOLE from the worksta- text/operation mode correctly.
ent. check that Port: LPT1 and Position: Auto tion to set Port: LPT1 and Position: The NetWare port is Print the ’System Settings List’ to check if Enable the NetWare port.
Mode (Local) are set in [Print Server Infor- Auto Mode (Local), and reflect the not enabled. the NetWare port is enabled.
mation] > [Printers] > [Environment Set- setting parameters. The file server is down. Search for a target file server from
tings for Printer xxx]. [Network Computers].
The slave file server Use PCONSOLE from the workstation to If it is not set to [Defined by Other A printer with the same Turn OFF the machine and use NWAD- Use the CentreWare Utilities CD-
settings are different check that [Defined by Other Settings] is Settings], change it to [Defined by device name exists on MIN from the workstation to check that the ROM from the workstation to set a
(bindery service displayed for the printer type in [Print Other Settings] and then reflect the a network. appropriate printer object status is set to different device name.
mode). Server Information] > [Printers] > [Environ- setting parameters. job standby.
ment Settings for Printer xxx].
The NetWare port is Print the ’System Settings List’ to check if For IPX/SPX, activate the NetWare
The sheet number of Use NWADMIN from the workstation to Use NWADMIN from the worksta- not enabled. the network number remains [0000000] server.
the print data is differ- select a target printer and then check that tion to match the number for [Start (NetWare server down) when the IPX/SPX For TCP/IP, set a fixed IP address
ent from the sheet the start sheet number in the environment Sheet] with the number of the print is being used. or activate the address providing
number that has been settings is the same as the number of the data in the environment settings for Also check if the IP address remains server (DHCP).
set in the printer. print data. the target printer. [0.0.0.0] (Fixed IP address not set, or
IPX check sum level Use the set command in the file server Enter the following command in the address providing server (DHCP) is down)
settings are different. console screen to check the IPX check file sever console screen to set the when TCP/IP is used.
sum is not set to Level 2. IPX check sum to Level 0 or Level
1. Set Enable IPX Checksum=x (x:
0 or 1)
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2. Check at [Printing not performed as desired] 1. For Windows95, Windows98 and WindowsMe
Table 5 Table 8
Cause Check Method Corrective Action Cause Status Display Check Method Corrective Action
Different printer lan- Check the printer language in the main Match the printer languages set in the The machine is con- Printing Not Avail- Check with the Net- Connect the machine directly to
guages are set in the processor. print data and the main processor. nected to a network able status (Network work System Admin- the network in which the com-
print data and the main that is different from the Error) istrator that a router puter is connected.
processor. computer. or gateway exists
between the network
3. Check at [Printer failure not notified] in which the computer
is connected and the
network in which the
Table 6
machine is con-
Cause Check Method Corrective Action nected.
The notifier is not regis- Use PCONSOLE from the workstation to Register the user name of a job Connection cannot be Printing Not Avail- None. Request the Network System
tered in the notifier list check that the user name of a job sender or sender or the group name to established due to the able status (Network Administrator to check for any
of the print server. the group name to which the job sender which the job sender belongs in failure on the network Error) network failures.
belongs is registered in [Print Server Infor- [Notification]. from a computer to the
mation] > [Printers] > [Environment Settings printer.
for Printer xxx] > [Notification]. The machine was Printing Not Avail- Check that the Turn ON the machine.
turned OFF after print able status (Network machine is turned
4. Check at [Job completion not notified] instruction had been Error) ON.
issued from a com-
Table 7 puter. Or, a print
instruction was issued
Cause Check Method Corrective Action
from a computer when
The NOTIFY option was Check that the NOTIFY option is set for Set the NOTIFY option for sending the machine is turned
not set for sending print sending print data. print data from a workstation. OFF.
data from a workstation. Print instructions are Printing Not Avail- None. None (printing will be automati-
NetWare CASTOFF was - Execute NetWare CASTON on the issued from multiple able status (Network cally resumed).
executed on the user user workstation. computers to the Error)
workstation. machine at the same
time.
2.4.5.3 Check Flow at TCP/IP (LPD) Failure Print files cannot be Printing Not Avail- Open [My Computer] Delete unnecessary files to
spooled due to insuffi- able status (Spool and right-click the secure the disk free space.
The following describes the possible causes and actions when a failure occurs when TCP/IP (LPD) is
cient computer disk Error) disk in which the sys- Then, select [Pause] from the
used.
capacity. tem is installed (e.g. [Documents] menu of the [Print-
Drive C). Select ers] window to clear the pause
[Properties] from the status (resumes printing).
displayed menu to
check the free disk
space.
2. For WindowsNT 4.0, Windows2000, WindowsXP, and Windows Server 2003
When no printing is available or desired printing is not performed, follow the check procedures • Depending on the network environment, perform the subnet mask and gateway settings if neces-
described below to take the corrective actions. sary. Consult with the Network Administrator to set necessary settings.
• If a memory becomes insufficient when [Enabled] is set for the port status, the port status may be
Table 9 automatically reset to [Disabled]. In this case, [Disabled] an unused port or change the memory allo-
Cause Check Method Corrective Action cated capacity.
• Depending on the usage environement, set the receiving buffer capacity [lpd (Spool)] size.
Incorrect IP address is Ask the Network Administrator to Set a correct IP address in the machine.
set. check if the IP address set in this When the receiving buffer capacity [lpd (Spool)] size is smaller than the sent data, the data may not
machine is correct. be able to be received.
When the LPD spool is Check the LPD spool memory 1. If the print data capacity exceeds the Computer Settings
set for a memory spool, capacity and compare it with the memory capacity upper limit, split the file
the print data size in a print data capacity that is tried to into smaller sizes than the memory • IP addresses are managed in a whole system. Consult with the Network Administrator thoroughly
single print instruction send in a single print instruction. capacity upper limit and then send the before perform setting.
sent from a computer print instruction. • To perform network settings (such as IP address), etc. on the host used under NIS (Network Infor-
exceeds the upper limit 2. If multiple print data capacities exceed mation Service) management, consult with the NIS Administrator.
of receivable capacity. the memory capacity upper limit, reduce
the number of files to be sent for printing At Power OFF
at the same time.
A failure that cannot be Check if an error is displayed on the Turn the power OFF then ON. Before turning the machine OFF, take note of the following:
repaired has occurred Operation Panel display. Wait for the display to light off and turn • When [Memory] is set for [lpd (Spool)]
during printing. ON the power again.
All the print data including the data being printed that have been spooled in the machine memory
The transport protocol Check the selected transport proto- Select the transport protocol that will be deleted. When the power is turned ON again, no print data remains.
that matches the com- col. matches the computer.
However, if the power is turned OFF immediately after print instruction, the print data may be stored
puter is not selected.
on the computer. In this case, even if a new print instruction is issued after the power is turned ON,
The data type of the - Make settings so that Ctrl-D will not be the stored print data will be printed first.
print data the machine output.
• When [Hard Disk] is set for [lpd (Spool)]
tries to process is differ-
ent from the data type of All the print data including the data being printed that have been spooled in the machine hard disk
the print data sent from will be saved. When the power is turned ON again and a new print instruction is issued, the stored
a computer. print data will be printed first.
The specified printer Check the specified printer lan- Specify the printer language that • When [Do not spool] is set for [lpd (Spool)]
language is different guage and the printer language of matches the printer language in the print All the print data including the data being printed that have been spooled in the machine receiving
from the printer lan- the print data. data. buffer will be deleted. When the power is turned ON again, no print data remains.
guage of the print data. However, if the power is turned OFF immediately after print instruction, the print data may be stored
The printer driver Check if the printer driver that was Select the printer driver that was pro- on the computer. In this case, even if a new print instruction is issued after the power is turned ON,
attached to the machine provided with this machine has vided with this machine. the stored print data will be printed first.
is not used (a printer been selected. If it is not found in the selection items, At Printing
driver from other manu- install and select the printer driver that
facturers is used). was provided with this machine. • When [Hard Disk] or [Memory] is set for [lpd (Spool)]
When the machine starts receiving print data and the print data size is larger than the HDD spool
Precautions and Limitations area or memory remaining capacity, the print data will not be received.
NOTE: If the print data exceeds the receiving capacity, some computers will resend data immedi-
The following describes the precautions and limitations for TCP/IP (LPD).
ately. In this case, the computer looks like stopped. As a corrective action for this, abort sending the
Machine Settings print data on the computer.
• IP addresses are managed in a whole system. Consult with the Network Administrator thoroughly • When [Do not spool] is set for [lpd (Spool)]
before perform setting. When a print request is received from a computer, the print requests from other computers cannot
be received.
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• When a computer IP address or name has been changed Table 10
When a computer IP address or name has been changed, the inquiry and cancelation of processes Symptoms Corrective Action
from the main processor cannot be performed properly. Turn the machine OFF then ON when no
Selecting [Apply new settings] but- 1. Check if the password is correct. The password confirmation
print data is stored in the machine receiving buffer.
ton displays a message such as entry does not match. Enter a correct password. 2. Restart the
NOTE: The print cancelation/forced output processes of the print data stored in the machine receiv- [Invalid or unrecognizable response machine.
ing buffer can be operated from the machine Operation Panel. Refer to ’11 Job Check’ in ’User was returned from the server] or
Guide’ for more information on how to operate. [No data found] on the Web
browser.
2.4.5.4 Check Flow at CenterWare Internet Services Failure Jobs cannot be deleted. Wait for a while and then select the [Refresh] button.
The following describes the situations and corrective actions when a failure occurs when ’CentreWare Cannot enter Japanese characters. Use Shift-JIS code. And do not use single-byte Katakana charac-
Internet Services’ is used.
ters.
Cannot enter Kanji characters. Kanji characters cannot be entered for the items displayed with ’*’.
Table 10
Symptoms Corrective Action
2.4.5.5 Check Flow at Scanner Failure
Cannot be connected to ’Centre- Check that the machine is operating properly. Check that the
1. When a document is retrieved from a Mailbox
Ware Internet Services’. machine is turned ON.
• If [Save] is set for [Delete Document After Retrieval], multiple clients can access to the same
Same as above Check that ’Internet Services’ is activated. Print the ’System Set-
document.
tings List’ for checking.
• If [Delete] is set for [Delete Document After Retrieval], only 1 client can access to the same
Same as above Check that the Internet address has been entered properly. Check document. The document stored or read by a client cannot be viewed from the other clients.
the Internet address again. If connection is not successful, enter
In both cases, documents can be added to the accessed Mailbox.
the IP address and try connection.
• The documents that have been retrieved using CentreWare Internet Services will not be
Same as above Check if a proxy server is used. Some proxy servers disable con-
deleted regardless of the setting in [Delete Document After Retrieval].
nection. When proxy server is not used, set the Web browser to
’Do not use proxy server’ or set the used address to ’Do not use 2. Screen Display
proxy server’. When the document with a lot of colors is scanned, they cannot be displayed properly in the display
[Wait for a while] appears and Wait for a while without any action. If the situation has not been mode that displays using fewer colors than the scanned colors. Use the display mode that allows
stays. changed, select the [Refresh] button. If the situation does not displaying using more colors than the colors used in the image.
change after selecting the [Refresh] button, check if the machine is 3. A network scanner driver and Mailbox Viewer 2 are used at the same time.
operating properly. When a computer uses a network scanner driver and Mailbox Viewer 2 at the same time, the com-
The [Refresh] button is not function- Check that the specified Web browser is used. Refer to ’Communi- puter cannot connect to the printer.
ing. Or, even if a menu in the left cation (Port/Protocol) Setting Items in CentreWare Internet Ser- When multiple computers use the network scanner drivers or Mailbox Viewer 2 to retrieve docu-
frame is selected, the right frame vices’ in User Guide to check the used Web browser is supported. ments from the same machine at the same time, up to 3 computers can be connected.
cannot be refreshed.
4. When the documents stored in Mailbox is printed
The screen display collaspes. Change the Web browser window size.
When stored documents are to be printed (the documents are to be retrieved) by selecting [Mailbox]
The latest information is not dis- Select the [Refresh] button. from the machine touch panel display, scanned documents cannot be printed.
played.
5. When a TIFF file is used
Selecting the [Apply new settings] Check that the entered values are correct. If invalid values have
The TIFF files that have been created using CentreWare Scan Services or Mailbox Viewer 2 are
button does not reflect settings. been entered, they are automatically changed to values within the compressed using the MMR, MH, JBIG, or JPEG compression method. To open a TIFF file, use the
limit range.
application software applicable for those compression methods.
Same as above Check that the machine is operating or has completed operation
using the machine Operation Panel. If Auto Reset function is set, NOTE: JBIG compressed TIFF files cannot be created in Mailbox Viewer 2.
the settings in CentreWare Internet Services will not be applied 6. Restrictions on Scan Capacity and No. of Sheets
until the specified time has passed. Wait for a while.
The maximum read capacity for a page is 297x432mm. A3 or 11x17’ for the standard size
The Mailbox method allows up to 999 sheets to be read in a single scan operation.
2.4.5.6 Check Flow at Mail Failure
Corrective Action
The following describes the corrective actions for troubles when Mail Notice Service, Print E-mail, or
Scanner (Send E-mail) is used.
Table 11
Symptoms Corrective Action
Cannot receive mails 1. Check that the machine mail address has been set.
(Print E-mail) 2. Check that [Receive E-mail] is set to [Enabled].
3. Check that the SMTP server IP address and the POP3
server IP address (when POP3 is selected for receiving proto-
col), etc. are set properly.
4. Check that the POP user name and password are set prop-
erly.
5. Check that [Domain List] has been set. Check that the
user’s domain is included in the receive-allowed domains
using CentreWare Internet Services.
6. Check that the SMTP and POP servers are operating prop-
erly. Check with the Network Administrator.
Mails cannot be sent 1. Check that the machine mail address has been set.
(Mail Notice, Scanner (Send E-mail)) 2. Check that [Mail Notice Service] is set to [Enabled]. (For
mail notice)
3. Check that [Send E-mail] is set to [Enabled].
4. Check that the SMTP server IP address etc. is set properly.
5. Check that the notification items to be sent have been set
correctly. (For Mail Notice) Check settings from the Centre-
Ware Internet Services Properties screen.
6. Check that the send destination mail address has been
entered properly.
7. Check that the SMTP server is operating properly. Check
with the Network Administrator.
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2.5.1 Logging/Extraction Tools Functional Instructions 2.5.2 Logging/Extraction Tools Operational Instructions
This tool refers to the software ’Logging/Extraction Tool.exe’ or [copanda.exe] run from a PC. Tools required for collecting logs
There are 2 types of Collecting log tools below:
1. Collect the log information of the target machine. (It is also possible to collect data periodically for
every xx minutes) • DMP6 and before version: Logging/Extraction Tool. exe -> Refer to 2.5.3
Use the functions 1) and 2) of this tool described above to collect logs at the site where a failure has • DMP Yokohama and later: CoPAnDA2_e.exe -> Refer to 2.5.4
occurred.
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2.5.3 Colleting log by using [Logging/Extraction Tool. exe]
1. PC running on WindowsNT 4.0, Windows2000, or WindowsXP
2. A UTP cable is required to connect the printer and a PC.
When collecting the logs of the errors that have occurred in the past
• UTP Cable Category 5 Cross Cable
(Reference: TOOLNo:499T7773, 1m is also available.)
The machine conditions for collecting logs
1. HDD must be installed.
2. IP Address must be allocated.
3. CentreWare Internet Service must be activated.
Logging Procedure
When the machine is in processing status and does not accept any operations from the Panel UI, log
information is not saved in the HDD. Therefore, the following procedures must be performed without turn-
ing the machine power OFF then ON. However, in this case, it is necessary to output the System Settings
List and check the items in Step 1 in advance. Figure 1 j0tz2099
Also, depending on the failure condition, the CWIS itself may be stopped. In this case, logs cannot be col- 7. Enter the ’IP address’ of the main processor in the target IP address column and the M/C No. of the
lected. You can check if the CWIS is active by checking if the CWIS screen (URL:http://Printer IP main processor in the M/C column, then click ’(1) Save Dir renew’.
Address/) can be displayed on the browser. 8. The file storing column is updated and the directory in which logs will be stored is determined.
9. Select [Redir or xxx.tgz] or [info9 or xxx.tgz] from the collection column and click ’(2) Collecting
Procedure Start/Stop’.
1. Print the ’Printer Settings List’ and confirm the following: Redir or xxx.tgz: Retrieves 20 files. This is the item that will be retrieved mainly at visit.
• The HDD is installed. info9 or xxx.tgz: Retrieves 1 file. This is the item to be retrieved when the trouble occurs again.
• An IP Address was set. 10. The directory that has been determined in Step 9 is opened, in which the collected logs are stored.
• The CWIS is activated. 11. After collecting the logs, click [Cancel/Exit] to exit the logging tool.
2. Disconnect the Ethernet cable that is connected to the main processor. 12. If the main processor/client IP address has been changed, restore it to the original value.
3. Change the client IP address so that it can communicate with the printer via TCP/IP. 13. Connect the Ethernet cable that is connected to the main processor.
Change an IP address to the one with the same network number as the IP address of the main pro- 14. Print the collected logs and reports and send them to Support G.
cessor that collects logs. • Failure Conditions
(E.g.) When the main processor IP address is set to 192.168.1.100 and its subnet mask is set to • Service Log
255.255.255.0, change the address to 192.168.1.xxx (such as 101, not 100). • System Settings List
And set the main processor IP address if the machine is set for DHCP. Change an IP address to the • Job History Report
one with the same network number as the IP address of the client that collects logs.
• Error History Report
4. Connect the PC and the main processor with the UTP cross-cable.
• Log file that has been collected this time
5. After the PC has been started, click ’MS-DOS Prompt’ from the ’Programs’ menu in the ’Start’ menu.
(For Windows(R)NT/2000, after the PC has been started, click ’Command Prompt’ from ’Accesso-
ries’ under ’Programs’ in the ’Start’ menu.)
Execute ’PING IP Address’ and check if the network connection is working properly.
(E.g.) C:\ ping 192.168.1.100 (IP address of the main processor)
6. Activate the logging tool. (Figure 1)
The following window appears.
2.5.4 Collecting Logs by using [CoPAnDA2_e.exe] NOTE:
When Device IP Address is 192.168.1.100 and Subnet Mask is 255.255.255.0, change the
1. Outline
PSW IP Address to 192.168.1.xxx (other than 100).
CoPAnDA2 is the Log Collection Tool that operates on a PSW (PC).
The function of collecting a batch of information about failures by using CoPAnDA2 is capable of (6) Connect the PSW to the device with the UTP Cross Cable.
collecting not only ESS-related logs as so far, but also IIT/IOT-related logs, electronic reports, and (7) Start the PSW and execute the ping command at command prompt* to check that the PSW
logs of system data automatically rewritten through the software update service. and the device can communicate with each other.
2. Required tools
NOTE:
• A PSW (PC) operating under Windows2000/XP
C:\ping 192.168.1.100 (Device IP Address)
• UTP Cable Category 5 Cross Cable (to connect the device and the PSW)
*On the PSW, select ’Start Menu’ > ’Programs’ > ’Accessories’ > ’Command Prompt’.
NOTE: TOOL No. 499T7774 (1m long) is also available.
(8) Write down the current Device Power Save Timer settings* and change them in both Low
3. Obtaining the Log Collection Tool Power and Sleep modes to 10 minutes or more.
Download ’Log Collection & Extraction Tool CoPAnDA2’ (zip file) from Maintenance Tool Download NOTE:
on the Firmware Download Services page for CEs. Unzip the file into any folder.
*In the System Administrator mode of the device, select ’System Settings’ > ’Common Set-
• FX : http://download.tsc.ksp.fujixerox.co.jp/ tings’ > ’System Clock/Timer Setting’ > ’Power Save Timer’ and change the settings.
• APO/GCO : TBD
(9) Double-click ’copanda2_e.exe’ to start the tool.*1
4. Device requirements for log collection
After the tool has started, set the device IP Address. As required, set CWIS Port No., select log
• HDD must be installed.
options and specify a folder to save logs in*2.
• IP Address must be assigned.
• The device must not go into Power Save Mode (low power/sleep). NOTE:
• CentreWare Internet Services (referred to as CWIS hereafter) must be active. *1 If unable to start the tool, refer to ’6. Procedure When Error Occurs’ to resolve the problem.
*2 If a secure PC is used, be sure to specify a writable folder.
NOTE: The HDD has an area of 500MB for log storage.
CAUTION
5. The procedure for acquiring logs Report collection and job log collection involve the customer’s confidential information and per-
(1) On the [Job Status] screen check that there is no job that is in progress or in queue and that sonal information. Before collecting logs by using this function, be sure to obtain the cus-
the device is not in UI Diag (CE) Mode*. tomer’s consent.
NOTE: *No job log can be collected when the device is in UI Diag (CE) Mode.
(2) Output a configuration report and check the following:
• HDD is installed.
• IP Address is set.
• CWIS is active.
(3) Remove the Network Cable and the FAX Line Cable.
(4) For the machine with EP (EP-DX/EP-BB, etc.), change the NVM as below:
Chain-Link(700-355): 3->0
CAUTION
If there is a need to obtain the log without rebooting the machine, do not change any NVM
even if the machine comes installed with EP-DX. (The machine is forced to reboot after any
change in VNMs)
(5) Change the IP Address of the PSW so that its network number will be the same as that of the
device from which logs will be collected.
Figure 1 j0rk41817
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A text file which can be used to check the result is created in the same folder where the log file
is stored.
Table 1 Check the creation date, Chain-Link No., and etc. and make sure that you have managed to
Log Option Description obtain the required logs.
Report Collection Collects various reports such as a configuration report. • Sample result
Job Log Collection Collects logs of results of executed jobs. A machine with HDD
keeps 15,000 job logs there. When the number of job logs
exceeds 15,000, the earliest one will be deleted.
Debug Log Collection Collects debug logs that were automatically saved on HDD at
occurrences of system failures. The HDD saves 20 debug logs
at max. When the number of debug logs exceeds 20, the earli-
est one will be deleted.
Debug Log Generation before Debug Generates a debug log based on the current device informa-
Log Collection tion and then writes it onto HDD.
Rewritten System Data Log Collection Collects logs of system data (Chain-Link) automatically rewrit-
ten at updates of firmware through EP-BB.
(10) Press down the ’Start acquiring logs’ button.
(11) When acquiring the logs is complete, there appear the name of the file where the logs are
saved, and the acquisition results. Check that the logs are acquired properly.
If log acquisition has failed or the targeted log does not exist, the Result box displays ’fail’.
Figure 3 j0au25401
• Main types and contents of the ’Type’ item (the reason the log was generated)
Table 2
Type Contents
Manual Log • ’Generate Debug Log Before Obtaining Debug Log’ was per-
formed at CoPAnDA2.
• Debug Log was generated by pressing the GL-Z button.
Auto Log (System Fail Occurred) A system error has occurred.
Auto Log (Shutdown while executing These are automatically generated due to other state transi-
the job) tion.
Auto Log (Shutdown No Ack task
exists)
Figure 2 j0rk41818
(18) Escalate the status by attaching the collected log files to the following reports. Also, as
(12) Press down the [X] button at the upper right of the tool to finish it. required, obtain other reports such as a FAX activity report*.
(13) Return the Device Power Save Timer settings (low power/sleep) to their original values. • Machine History
(14) Return the device IP Address and the PSW IP Address to their original values. • Error History Report
(15) Restore the following NVM back to its previous value if it was changed in Step (4). • Job History Report*
Chain-Link (700-355): 0->3 • Configuration Report*
(16) Reconnect the cables to the device.
NOTE: *These are the customer fs confidential information and personal information.
(17) Check the collection result for the collected log file.
6. Procedure When Error Occurs
For some PSW, the following errors can be checked when activating the tool (CoPAnDA2_e.exe).
Figure 6 j0au25404
Figure 4 j0au25402
(3) Click [OK].
Figure 7 j0au25405
Reference Information
The SafeDllSearchMode.reg adds and/or modifies values in the registry. As the registry is
returned to its original state whenever the PSW is restarted in Deep Freeze environment,
it is necessary to run SafeDllSearchMode.reg before activating the tool
(CoPAnDA2_e.exe).
(If the SafeDllSearchMode.reg is run with the Deep Freeze canceled, the values will not
be reset even after a restart)
7. Precautions and restrictions
• When the device is in UI Diag (CE) Mode, no job log can be acquired.
• As to the machine with EP (EP-DX/EP-BB, etc.), after the value in the NVM (Chain-Link No.
700-355) is changed, it becomes possible to acquire a log of IIT/IOT. After acquiring a log, be
sure to return the NVM to its former value. Otherwise, EP Alert may not be properly issued.
• When the device is in Power Save Mode, logs may not be acquired. Before starting log acqui-
sition, be sure to clear Power Save.
• Operating another window during debug log creation makes the progress bar inoperative.
However, it is internally operating, so wait until the log acquisition is complete.
Figure 5 j0au25403 • The default folder set up in the log destination is the WORK folder under another folder that
contains CoPAnDA2. If a folder is specified that does not exist in the log destination, log files
If the above error had occurred, run the ’SafeDllSearchMode.reg’ that was extracted together with will be saved into the default folder.
the tool (CoPAnDA2_e.exe), and then run CoPAnDA2 again. • Logs of rewritten system data are deleted after reports are collected. Therefore, if a series of
How to Run log collections are carried out, no log of rewritten system data can be acquired at the second
(1) Double click ’SafeDllSearchMode.reg’ that can be found in the same folder as collection and afterward.
CoPAnDA2_e.exe.
(2) When the following dialog box appears, click [Yes].
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2.6.1 Software Download
Follow ’4.3 Adjustment: Upgrade Main Processor Firmware’ in Service Manual to upgrade the Controller
software to the latest version.
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2.7.1 List of Collected Reports by Job Table 2
There are 2 types of Collecting report method. Report Name 1 2 3 4 5 6 7 8 9 10 11
Stored Document List Yes
[Collecting report by using [Logging/Extraction Tool. exe]] Receive Domain Restriction List Yes
1. At Copying Registered Address Dial List
• System Settings List Mailbox Registration List
• Job History Report Box Selector List
• Error History Report Secured Receive Report
• Fail Counter Report (CE) Job Flow Error Report
• Shutdown History Report (CE) Font List Yes
• Debug Report (CE) ART EX Form Registration List Yes
2. At Printing PCL Settings List Yes
NOTE: Depending on the printer, some lists cannot be retrieved. There is no need to retrieve the PCL Form Registration List Yes
lists that cannot be retrieved. PostScript Font List Yes
PostScript Logical Printer Registration List Yes
The meanings of the numbers shown in the following table are as follows:
PDF Settings List Yes Yes
Table 1 HP-GL/2 Settings List Yes
Name HP-GL/2 Logical Printer/Memory Registration Yes
List
1 Common
HP-GL/2 Pallet List Yes
2 ART EX
TIFF Settings List Yes
3 PCL
TIFF Logical Printer Registration List Yes
4 PostScript
ART IV, ESC/P User Defined List Yes Yes Yes
5 HP-GL/2
ESC/P Settings List Yes
6 TIFF
ESC/P Logical Printer/Memory Registration List Yes
7 ART IV
PC-PR201H Settings List Yes
8 ESC/P
PC-PR201H Logical Printer/Memory Registra- Yes
9 PR201H tion List
10 PDF Bridge Media Print Settings List Yes
11 Media Print
NOTE: Obtain only at System Fail.
3. At Scan/Fax/Internet Fax
Table 2
Report Name 1 2 3 4 5 6 7 8 9 10 11
System Settings List Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Extended Features Settings List
Job History Report Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Error History Report Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Fail Counter Report (CE) (Note) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Shutdown History Report (CE) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Debug Report (CE) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
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NOTE: Depending on the printer, some lists cannot be retrieved. There is no need to retrieve the
lists that cannot be retrieved.
CAUTION
The lists below may contain important customer data of the customer. For such lists, ensure to
check with the customer before taking them back to the company.
Also, contact Support G for confirmation. Never decide what to do by yourself.
Table 3
Fax Scan Internet Fax
Extended Features Settings List Yes Yes Yes
Job History Report Yes Yes Yes
Error History Report Yes Yes Yes
Fail Counter Report (CE) (Note) Yes Yes Yes
Shutdown History Report (CE) Yes Yes Yes
Debug Report (CE) Yes Yes Yes
Stored Document List Yes Yes
Receive Domain Restriction List Yes
Registered Address Dial List Yes Yes Yes
Mailbox Registration List Yes Yes Yes
Box Selector List Yes
Secured Receive Report Yes Yes
Job Flow Error Report Yes Yes Yes
Activity Report Yes
Unsend Report Yes
Broadcast Report Yes
Relay Broadcast Report Yes
Protocol Monitor (CE) Yes
Transmission Report Yes
Job Template List Yes
Internet Fax Monitor Kit Yes
Internet Fax Unsend Report Yes
NOTE: Obtain only at System Fail.
Collecting Report by using [copanda.exe].
Report information described below is collected as one file.
But gathered information are depends on MC model, configuration and Option installed or not.
NOTE: Since log data that are collected by using this function correspond to customer’s classified infor- Table 4
mation and personal data, be sure to obtain approval from a customer when using this function. No Type Remarks
The following data are targeted when this function is used.
5 Report* Collectable as data from DMPYoko-
• Printer settings list hama
Table 4
• Job history report
No Type Remarks
• Error history report
1 ESS Log Same as conventional machines • HFSI counter report (CE)
2 IIS Log Add from DMPYokohama • Jam counter report (CE)
3 IOT Log Add from DMPYokohama • Fail counter report (CE)
4 Job Log* Add from DMPYokohama • Shutdown history report (CE)
• Debug log report (CE)
• Stored document list
• Receive domain restriction list
• Extended function setting list
• Registered destination list
• Mailbox registration list
• Box selector list
• Counter report by function
• Total count report by job
• Total count management report for copy
• Total count report for printer
• Font list
• ART EX form registration list
• PCL setting list
• PCL macro registration list
• PostScript logical printer registration list
• PDF setting list
• HP-GL/2 setting list
• HP-GL/2 logical printer/memory registration list
• PC-PR201H setting list
• PC-PR201H logical printer/memory registration list
• Total count management report for printer
• Comment registration list
• Total count management report for fax
• Job template list
• Total count management report for scan
* Customer’s classified information and personal data
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Chapter 3 Image Quality Troubleshooting
3 Image Quality Troubleshooting
3.1 Introduction IQ-37 Heat Haze/Mock Heat Haze................................................................................. 29
3.1.1 Contents of Chapter 3 ........................................................................................... 3 IQ-38 Poor Reproducibility of Fine Lines (IOT Image Quality) ....................................... 31
3.1.2 Test Pattern........................................................................................................... 3 IQ-39 Unevenness Correction Within Image Area (IOT Image Quality)......................... 32
3.1.3 Image Quality Troubleshooting ............................................................................. 4 3.2.2 Notes on Image Quality Restrictions ..................................................................... 36
3.1.4 Test Pattern........................................................................................................... 4 3.2.3 Cycle Table ........................................................................................................... 38
3.2 Image Quality Troubleshooting
3.2.1 Image Quality Entry FIP
Using This Image Quality Troubleshooting ..................................................................... 5
IQ-1 White Streaks in SS Direction (Dirt, Scratches) ..................................................... 7
IQ-2 IN-OUT Density Difference..................................................................................... 7
IQ-3 Chip/Half Chip Blanks ............................................................................................. 8
IQ-4 SLED Transfer Failure............................................................................................. 8
IQ-5 Tapes Not Peeled.................................................................................................... 9
IQ-6 Charging Roll Pitch White Stripes - 1 ...................................................................... 9
IQ-7 Charging Roll Pitch White Stripes - 2 ...................................................................... 10
IQ-8 Photoreceptor Pitch Color Stripes ........................................................................... 10
IQ-9 Background on Coated Paper ................................................................................. 11
IQ-10 Toner Droplet Contamination ................................................................................ 11
IQ-11 Smear on Heavyweight ......................................................................................... 12
IQ-12 Rough Black .......................................................................................................... 12
IQ-13 Moist Paper Transfer Failure................................................................................. 13
IQ-14 Toner Contamination at Lead/Tail Edge................................................................ 13
IQ-15 Multi Color Transfer Failure................................................................................... 14
IQ-16 Tail Edge Transfer Failure..................................................................................... 15
IQ-17 MWS (Side 2) (Micro White Spots) ....................................................................... 16
IQ-18 Color Stripes.......................................................................................................... 16
IQ-19 Wetting .................................................................................................................. 17
IQ-20 White Streaks in Process Direction/Dropping Density (XERO/CLN).................... 17
IQ-21 Moist Paper Wrinkles (Fuser)................................................................................ 18
IQ-22 Lines on Coated Paper (EXIT) .............................................................................. 18
IQ-23 Caterpillar Mark (Transfer) .................................................................................... 19
IQ-24 Background (IPS) .................................................................................................. 19
IQ-25 Light Ink Support (IPS) .......................................................................................... 21
IQ-26 Highlight Density Reproduction (NVM Darken +3) (IPS)...................................... 22
IQ-27 Highlight Density Reproduction (NVM Lighten +3) (IPS)...................................... 23
IQ-28 Bleed on Tracing Paper (IPS) .............................................................................. 24
IQ-29 Dual Color Copy (IPS).......................................................................................... 24
IQ-30 CVT Streaks (IPS)................................................................................................. 25
IQ-31 Copy: Gradation Jump in Text & Photo (IPS)....................................................... 26
IQ-32 Scan: Smeared Text, JPEG Mosquito Noise (IPS) .............................................. 26
IQ-33 Moire In Text Mode (Fine) BW Scan/Fax For 133 lpi Originals (IPS)................... 27
IQ-34 Copy: Bleed on 2 Sided Document (IPS) ............................................................. 27
IQ-35 Copy: Platen Background (IPS) ............................................................................ 28
IQ-36 White Streaks Due to Trimmer Jam (DEVE) ........................................................ 28
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3.1.1 Contents of Chapter 3 3.1.2 Test Pattern
1. Chapter 3 Image Quality Troubleshooting is composed of two sections: Test Pattern and Image The following are the test patterns that are used.
Quality Troubleshooting.
2. The Test Pattern section contains test charts for checking the quality of copied images, and built-in 1. The copy quality check mainly uses the Test Pattern (color A3) (499T276).
test patterns for checking the quality of prints. 2. For copy quality check, Plain paper is used.
3. The Image Quality Spec section contains the types of test patterns that are used and the image 3. The print quality check uses the IOT Built-in Test Patterns in the IOT PWB ROM and the System
quality judgment procedures. Built-in Test Patterns in the Controller ROM.
4. The Image Quality Troubleshooting section describes the causes of image quality failures and the 4. The Built-in Test Patterns are printed using Diag Mode DC612: Test Pattern Print. Plain paper is to
troubleshooting procedure for them. be used for printing.
NOTE: Refer to Chapter 6 General for Spec values of the IIT (image scanning unit).
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3.1.3 Image Quality Troubleshooting 3.1.4 Test Pattern
Check the fault sample that is obtained during visit or the one that is provided by the customer and The following lists the types and applications of the test patterns.
proceed with the appropriate FIP.
< IOT >
Before outputting to the IOT, change the value of NVM 870-207 from "11" to "7".
NOTE: The NVM value must be set each time because it returns to default whenever the power is turned
OFF then ON.
Table 1 IOT Built-in Test Patterns
No. Pattern Name Overview
1 90° Grid Alignment measurement
2 Slanting Grid For checking the reproducibility of diagonal lines
3 A1 Patch Pattern For visual checking of Regi Control A1 Patch
4 B Patch Pattern For visual checking of Regi Control B Patch
5 C Patch Pattern For visual checking of Regi Control C Patch
7 C-TRACS Check PG For calibration, gradation pattern for Print calibration
9 Procon PG Gradation, Defect detection
10 16-Gradation PG Defect detection IOT
11 Full Halftone Defect detection
12 Single K Full Halftone Defect detection at single K mode
13 Drum Pitch Halftone Defect detection/for shipment inspection
14 LPH Line Adjustment Chart (found in For LPH line detection
IOT)
15 LPH Line Adjustment Chart (found in For LPH line detection and for identifying causes of
LPH) Video data failure
16 X'talk Evaluation Chart (for failure For detection of LPH power-related defects IOT
analysis)
< Controller >
Table 2 Controller Built-in Test Patterns
No. Pattern Name Overview
51 Simple Binary Calibration PG For simple calibration, simple gradation pattern for
Print calibration
52 Multi-value Simple Calibration PG For simple calibration, simple gradation pattern for
Print calibration
53 Binary C-TRACS Check PG (Print) For calibration, gradation pattern for Print calibration
54 Binary Procon PG Gradation, Defect detection
55 Multi-value C-TRACS Check PG (Print) Gradation pattern for Print calibration
for Calibration
56 Multi-value Procon PG Gradation, Defect detection
60 Ladder Pattern (Multi-value) Defect detection/Banding
Table 1
Using This Image Quality Troubleshooting Image Quality Problem SUB Symptoms FIP
Perform the following procedure to check the fault sample that is obtained Toner Droplet Contamination Developer A contamination consisting of random spatters IQ-10
of toner in sizes of a few millimeters.
during visit or the one that is provided by the customer and proceed with the
Smear on Heavyweight Transfer When the lead edge of paper reaches the IQ-11
appropriate FIP. Secondary Transfer, it immediately increases
1. Compare the NG samples with "NG Image Samples" in this chapter to determine the problem, then the Secondary Transfer section load and causes
check the parts that may be the cause of the NG image quality. the IBT Drive Roll speed to change (decrease in
2. When the problem cannot be determined or there was no corresponding NG sample in 1 above, speed). This change in speed changes the
proceed to the corresponding FIP below to repair the problem. difference in relative speed between the
Photoreceptor and the IBT Belt surface in the
Table 1 K-color Primary Transfer section, hence creating
a smear (distorted image).
Image Quality Problem SUB Symptoms FIP
Rough Black Transfer On paper that is not flat or has poor hue, the IQ-12
White Streaks in SS Direction LPH At Cin50% and Cin30%, the lines in the process IQ-1
toner may not have been transferred properly
(Dirt, Scratches) direction have reversed black and white colors. due to the irregular paper surface, creating a
Width is approx. 1mm.
rough transferred image.
IN/OUT Density Difference LPH The densities between the IN and OUT sides IQ-2
Moist Paper Transfer Failure Transfer The resistance is lowered because the paper is IQ-13
are different.
moist. The K color contains carbon that causes it
Chip/Half Chip Blanks LPH Blank areas in sizes of 2.7mm or 5.4mm. IQ-3 to have larger dielectric loss, and hence it
SLED Transfer Failure LPH Black stripes and blank areas (stripes) appear IQ-4 requires a different electrical field from the other
repeatedly in units of 2.7mm. They appear by colors. There is no latitude because the
half chip units. difference in required electrical field between
Tapes Not Peeled LPH The highlight portions are too obvious. The IQ-5 multi color and K color is larger than the
whole paper seems to be filled with stripes. difference between paper resistance and toner
Charging Roll Pitch White XERO If the BCR is deformed at the BCR and resistance.
IQ-6
Stripes - 1 Photoreceptor NIP sections (NIP pressure is Toner Contamination at Lead/ Transfer Lead Edge: Paper lead edge contacts the Belt IQ-14
larger compared to SanRemo), the trace may Tail Edge when it is transported from REGI to Transfer.
appear as thin white stripes in the FS direction Tail Edge: The tail edge of Paper that loops
on the highlight portion at the Charging Roll between the Transfer-Fusing sections, at the
Pitch. release of the Secondary Transfer NIP, moves
Charging Roll Pitch White XERO If the substances contained in the CLN-Roll get IQ-7 opposite to the feed direction and contacts the
BTR surface, or bounds up and contacts the Belt
Streaks - 2 stuck to the BCR at the BCR and CLN-Roll NIP
sections, the resistance on the BCR gets Multi Color Transfer Failure Transfer Paper that has had its Side 1 fused has a IQ-15
reduced and may cause the appearance of reduced percentage of moisture content, which
white stripes in the FS direction. increases its electric resistance. Since the
resistance in the Secondary Transfer section
Photoreceptor Pitch Color XERO/ Vibrations during the Drum CRU transportation IQ-8
also increases by lower humidity or over time,
Stripes CLN may cause scrapes and friction in the BCR and
the Photoreceptor, resulting in leftover the required electrical field may not be attained,
especially in the early mornings (low humidity
electrostatic memory on the Photoreceptor,
environment). This is because the setting is to
which generates thin white streaks in the FS
direction on the highlight portion at the keep the MWS within the limit.
Photoreceptor Pitch. Tail Edge Transfer Failure Transfer The paper tail edge, after the Secondary IQ-16
Limit sample: SIR.84.00, < (incl.) G3 level Transfer NIP has been released, bounded up
due to the fusing stroke effect and re-transfers to
Background on Coated Paper Developer Compared to Plain Paper, background is a lot IQ-9
more visible on Coated Paper. the Intermediate Transfer Belt.
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3.2.1 Image Quality Entry FIP 3-6 Version 1.2
Table 1 Table 1
Image Quality Problem SUB Symptoms FIP Image Quality Problem SUB Symptoms FIP
MWS (Side2) Transfer When the resistance in the Secondary Transfer IQ-17 CVT Streaks IPS Dirt such as paper dust is generated at the IQ-30
(MicroWhiteSpots) section is high, e.g. in the early mornings DADF scan position. The streaks in the SS
(low humidity environment), the transfer latitude direction are created when that contamination is
between multi color and mono color is narrow scanned.
and the setting voltage favors multi color. In Copy: Gradation Jump in Text & IPS In the BW and Text & Photo Copy mode, IQ-31
other words, the voltage is a little high for mono Photo gradation jump occurs on 100-line photo
color, and this causes the Transfer NIP documents.
discharge phenomenon that creates the white Scan: JPEG Mosquito Noise IPS Color texts are blurred and mosquito noise is IQ-32
spots.
generated around the texts due to JPEG
Color Stripes Transfer Presence of paper dust in between the IQ-18 compression.
Intermediate Transfer Belt and the CLN Blade
Moire In Text Mode (Fine) BW IPS When a document with tint on the whole paper IQ-33
causes poor cleaning. Scan/Fax For 133 lpi Originals or a background image is scanned using Fax
Wetting Fuser Distorted image may appear at one side or both IQ-19 Text mode in High Quality (Fine), the file size or
sides of the paper tail edge when printing the Fax transmission time may increase
halftone fill. drastically.
White Streaks in Process XERO/ IQ-20 Copy: Bleed on 2 Sided IPS Bleed occurs in the Copy BW and Text mode. IQ-34
Direction/Dropping Density CLN Document
Moist Paper Wrinkles Fuser When moisture gets into vertical grained paper, IQ-21 Copy: Platen Background IPS When A4 stark white paper such as J Paper/ IQ-35
paper waves occurs at the tip of short edge side. Premier 80 is scanned into A3 when in Copy BW
If the paper enters the Fuser Nip in this Text mode and AE is ON, the platen back
condition, the Fuser Nip cannot feed the paper density is reproduced outside of the copy range.
properly, resulting in wrinkles.
White Streaks Due to Trimmer Developer IQ-36
Lines on Coated Paper EXIT When HW Gloss paper is output to Exit 1 using IQ-22 Jam
the 2 Sided mode in high temperature/high
Heat Haze/Mock Heat Haze Transfer IQ-37
humidity environment, its Side 1 gets rubbed
against the Exit Gate, resulting in lines. Poor Reproducibility of Fine IOT IQ-38
Lines Image
Caterpillar Mark Transfer IQ-23
Quality
Background IPS The default background suppression function is IQ-24 Unevenness Correction Within IOT IQ-39
unable to fully remove the background.
Image Area Image
Light Ink Support IPS This is used to copy an image to be lighter than IQ-25 Quality
the current BW Copy settings; e.g. when using
light ink.
Highlight Density Reproduction IPS This is used to reproduce the highlight (light IQ-26
(NVM Darken +3) colors) in darker shade.
Highlight Density Reproduction IPS This is used to reproduce the density in lighter IQ-27
(NVM Lighten +3) shade.
Bleed on Tracing Paper IPS When copying or scanning Tracing Paper IQ-28
document, bleed or background occur around
the texts.
Dual Color Copy IPS When using Dual Color (Red/Black Copy) in IQ-29
Copy Service, the Yellow marker pen is
reproduced differently from the previous model
Able1401 α.
IQ-1 White Streaks in SS Direction (Dirt, Scratches) IQ-2 IN-OUT Density Difference
At Cin50% and Cin30%, the lines in the process direction have reversed black and white colors. Width is The densities between the IN and OUT sides are different.
approx. 1mm.
Figure 1 j0ki31001
Figure 1 j0ki31000
[Cause for In/Out density difference]
[Cause for stripes] 1. The LPH Z direction positioning pin is not in contact with the Photoreceptor.
This is caused by dirt or scratches. 2. Failure in the retract mechanism.
3. The positioning plate cannot fit in.
[Corrective action] 4. The LPH positioning pin is bent.
1. Clean the SLA surface. 5. The tip of the pin is contaminated.
2. Replace the LPH. 6. Check whether the section that contacts the Xero CRU bearing of the Developer Housing Assembly
NOTE: This must be separated from Deve trimmer jam. Do not replace the LPH without consideration. is abnormal.
Reference: Cin50% and Cin30% half tones can be printed by using DC612-14.
[Corrective action]
1. Replace the LPH.
Reference: Because the phenomenon is similar to the case in IQ-28, it is good to refer to IQ-28 as well. 2. Replace the CRU.
NOTE: As the retract mechanism for the LPH also acts as the Retract Mechanism for the Deve, it may
also cause Deve positioning failure.
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3.2.1 Image Quality Entry FIP 3-8 Version 1.2
IQ-3 Chip/Half Chip Blanks IQ-4 SLED Transfer Failure
Blank areas with sizes of 2.7mm or 5.4mm. Black stripes and blank areas (stripes) appear repeatedly in units of 2.7mm. They appear by half chip
units.
Figure 1 j0ki31002
Figure 1 j0ki31003
[Cause]
Poor contact within the LPH. (FPC) [Cause]
Power source failure. LED Chip failure.
[Procedure]
1. Perform 061-374 to 377. Does LPH Chip Fail occur? [Procedure]
2. Is the blank area in units of chips or half chips? (The DC612-15 has a scale in half chip units. 1. Is 5V output from the MD PWB J532?
Check whether it matches.) 2. Is the connection between the MD Board and the LPH normal?
[Corrective action] 3. Use DC402 to check the EEPROM data.
1. Replace the LPH. [Corrective action]
1. Check the MD - LPH connection.
2. Check the power source.
3. Replace the LPH.
4. Replace the power source.
Reference: Although this could be due to a failure of the power source, in most cases, it can be repaired
by replacing the LPH.
IQ-5 Tapes Not Peeled IQ-6 Charging Roll Pitch White Stripes - 1
The highlight portions are too obvious. The whole paper seems to be filled with stripes. In the BCR and Photoreceptor NIP sections, when the BCR is deformed, the trace may appear as thin
white stripes in the FS direction on the highlight portion at the Charging Roll Pitch.
Figure 1 j0ki31004
Figure 1 j0wa31013
[Cause]
The SLA surface protective tape is not peeled off. [Cause]
This problem may occur with New Drum CRU that has been stored for a long time.
[Procedure]
It also occurs when the MC has rested in a high temperature environment for a long time. (Halftone
1. Remove the LPH to check whether any protective tape remains on the SLA.
image)
[Corrective action]
1. Peel off the tape. [Procedure]
Reference: Do not forget to check for and peel off any tape when replacing the LPH (spare part). 1. On a halftone image, check that lines with 38mm pitch appear in the FS direction.
[Corrective action]
1. Make approx. 10 to 30 printouts.
2. Verify that no lines appear.
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3.2.1 Image Quality Entry FIP 3-10 Version 1.2
IQ-7 Charging Roll Pitch White Stripes - 2 IQ-8 Photoreceptor Pitch Color Stripes
If the substances contained in the CLN-Roll get stuck to the BCR at the BCR and CLN-Roll NIP sections, Vibrations during the Drum CRU transportation may cause scrapes and friction in the BCR and the
the resistance on the BCR gets reduced and may cause the appearance of white stripes in the FS Photoreceptor, resulting in leftover electrostatic memory on the Photoreceptor, which generates thin
direction. white streaks in the FS direction on the highlight portion at the Photoreceptor Pitch.
Figure 1 j0wa31014 Figure 1 j0wa31015
[Cause] [Cause]
This may occur when the MC has been resting for a long time or in the early mornings. (Halftone image) This problem may occur right after the replacement of Drum CRU. (Occurs at Halftone image quality)
[Procedure] [Procedure]
1. On a halftone image, check that lines with 38mm pitch appear in the FS direction. 1. On a halftone image, check that lines with 94mm pitch appear in the FS direction.
2. If the problem persists after you make approx. 10 to 30 printouts, this may be a case of "IQ-15 [Corrective action]
White Stripes". Perform the solution in IQ-15. → This disappears over time.
1. Make approx. 10 to 30 printouts.
[Corrective action] → If the fault lies with the Y, M, or C Drum, print Full Color images. If it is with the K Drum, print
1. Make approx. 10 to 30 printouts. either Full Color or Black & White images.
Reference: If the fault lies with the Y, M, or C Drum, print Full Color images. If it is with the K Drum,
print either Full Color or Black & White images.
2. Restore mode (NVM switch) → Set the NVM (Drum Del SW) 751-280 to "2". (Default is "0") When
"2" is selected, the sequence is performed (after an 8 hour rest) at power ON or when the system
returns from Sleep.
Reference: NVM (Rest Time) allows you to set how many rest hours should pass before the
sequence is performed.751-287 Default: "8" (after 8 hours). It is recommended to set this to the
maximum value - "30".
IQ-9 Background on Coated Paper IQ-10 Toner Droplet Contamination
Compared to Plain Paper, background is a lot more visible on Coated Paper. A contamination consisting of random spatters of toner in sizes of a few millimeters.
[Cause]
Paper types with better surface flatness (better transfer ability) and better toner absorption ability has
more stress.
[Procedure]
1. Verify that the background level is worse than that on Plain Paper.
[Corrective action]
1. Increase the background voltage by 10 to 20V to reduce background on the Drum. However, this
will sacrifice the reproducibility of fine lines and highlight sections.
2. Enter the Diag Mode and change the value of NVM 753-090 ~ 093 (in order of YMCK) from 110
(default) to 120.
3. After changing the NVM, turn the power OFF and ON and re-enter the Diag Mode to perform Procon
"On" Print.
4. Obtain a verification sample (using Coated paper).
If there has been improvement → End
If there has been no (or very little) improvement → repeat Step 2 and change the NVM value to 130. Figure 1 j0wa31017
Perform Steps 3 and 4.
NOTE: [Cause]
• Perform this only for the color that is causing problem on the printout. This happens when the Developer Unit Cover is badly contaminated. The Cover is likely to be
contaminated when there are rapid changes in humidity or a certain amount of low and high density
• However, this change in NVM value will sacrifice the reproducibility of fine lines and highlight
images are copied repeatedly.
sections. (The sacrifice is larger for NVM value of 130.)
• If the background became worse instead after changing the NVM values, restore the NVM values to
their original values.
[Procedure]
1. Clean the Upper Cover of the Deve Housing.
2. Clean the Trimmer Cover of the Deve Housing.
[Corrective action]
1. If the trouble persists after performing the above procedure, contact PSC at TS section via PSS.
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3.2.1 Image Quality Entry FIP 3-12 Version 1.2
IQ-11 Smear on Heavyweight IQ-12 Rough Black
When the lead edge of paper reaches the Secondary Transfer, it immediately increases the Secondary On paper that is not flat or has poor hue, the toner may not have been transferred properly due to the
Transfer section load and causes the IBT Drive Roll speed to change (decrease in speed). This change irregular paper surface, creating a rough transferred image.
in speed changes the difference in relative speed between the Photoreceptor and the IBT Belt surface in
the K-color Primary Transfer section, hence creating a smear (distorted image).
Figure 1 j0wa31019
Figure 1 j0wa31018 [Cause]
This occurs in modes other than Transparencies.
[Cause]
This occurs in the BW mode for Heavyweight Paper. [Procedure]
1. Change the Secondary Transfer voltage setting up or down, then compare the hue to the paper with
[Procedure] defective image.
1. Check that a 1mm-wide line in SS direction appears at the position 130mm away from the paper [Corrective action]
lead edge.
1. Change the paper to a flatter one or one with a better hue.
Reference: This can be easily checked by printing a halftone image that evenly covers the whole sheet.
2. Apply the Secondary Transfer voltage user offset specifications.
[Corrective action] Reference: Refer to the User Offset UI Operation Instructions and make the following settings:
(1) "Maintenance/Inspection" → "Max Setup" → "User Offset" feature
1. In "DC131 NVM Read/Write":
(2) While the nominal value is "6", perform variable output (between 1 and 16, low to high voltage)
Change 740-134: Plain D Smear Countermeasure Switch from "0" to "1".
for secondary voltage, and register the optimal value.
Change 740-135: Plain G Smear Countermeasure Switch from "0" to "1".
Change 740-136: Heavyweight S Smear Countermeasure Switch from "0" to "1".
Change 740-137: Extra Heavyweight S Smear Countermeasure Switch from "0" to "1".
Change 740-140: Productivity Change Switch from "0" to "1".
(Heavyweight Smear Countermeasure) * This is valid only for 25-sheet and 35-sheet models.
NOTE: Note that the above NVM change causes the IOT to operate in the FC mode, regardless of the
color mode setting (Color Priority, BW Priority, ACS) in the Controller, when performing monochrome
printing for "Extra Heavyweight and HW Gloss" in 35-sheet models and "Extra Heavyweight, HW Gloss,
and Transparencies" in 25-sheet models.
IQ-13 Moist Paper Transfer Failure IQ-14 Toner Contamination at Lead/Tail Edge
The resistance is lowered because the paper is moist. The K color contains carbon that causes it to have Lead Edge: Paper lead edge contacts the Belt when it is transported from REGI to Transfer.
larger dielectric loss, and hence it requires a different electrical field from the other colors. There is no
latitude because the difference in required electrical field between multi color and K color is larger than Tail Edge: The tail edge of Paper that loops between the Transfer-Fusing sections, at the release of the
the difference between paper resistance and toner resistance. Secondary Transfer NIP, moves opposite to the feed direction and contacts the BTR surface, or bounds
up and contacts the Belt
Figure 1 j0wa31019
Figure 1 j0wa31020
[Cause]
This occurs when the paper that has been kept in a high humidity environment (moist paper) is fed. [Cause]
Toner contamination suddenly appears on the 2nd BTR or Belt (background)
[Procedure]
1. Print using freshly unpacked paper of the same type as the defective paper, then compare the [Procedure]
roughness and blank areas for K color and single color. 1. Run 1 Sided print to check on which side (transfer side or side 2) does the contamination exists.
[Corrective action] [Corrective action]
1. Be sure to use freshly unpacked paper. 1. To prevent the background, set to widen the cleaning field.
NOTE: Since widening the cleaning field causes the repeatability of fine lines to deteriorate, take
the balance into consideration when widening.
2. Enter the Diag Mode and change the value of NVM 753-090 ~ 093 (in order of YMCK) from 110
(default) to 120.
3. After changing the NVM, turn the power OFF and ON and re-enter the Diag Mode to perform Procon
"On" Print.
4. Obtain a verification sample (using Coated paper).
If there has been improvement → End
If there has been no (or very little) improvement → repeat Step 2 and change the NVM value to 130.
Perform Steps 3 and 4.
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3.2.1 Image Quality Entry FIP 3-14 Version 1.2
NOTE: IQ-15 Multi Color Transfer Failure
• Perform this only for the color that is causing problem on the printout.
Paper that has had its Side 1 fused has a reduced percentage of moisture content, which increases its
• However, this change in NVM value will sacrifice the reproducibility of fine lines and highlight electric resistance. Since the resistance in the Secondary Transfer section also increases by lower
sections. (The sacrifice is larger for NVM value of 130.) humidity or over time, the required electrical field may not be attained, especially in the early mornings
• If the background became worse instead after changing the NVM values, restore the NVM values to (low humidity environment).
their original values.
Figure 1 j0wa31021
[Cause]
Due to the characteristics of the EA-ECO Toner, high Rsys (in the early morning low temperature and low
humidity environment) requires a transfer voltage for the areas where multiple transfers and MWS cannot
be used at the same time. Because the machine is adjusted for Multiple Transfer Priority by default, MWS
may be visible from Side 1.
[Procedure]
1. Verify that the hue on Side 2 becomes lighter when printing a high density image in a low
temperature and low humidity environment.
2. Change the Secondary Transfer voltage setting up or down, then compare the hue to the paper with
defective image.
[Corrective action]
1. Increase the Secondary Transfer voltage by decreasing the single color density or by changing the
permissible range for MWS.
2. Apply the Secondary Transfer voltage user offset specifications.
Reference: UI Operation Instructions for User Offset.
(1) "Maintenance/Inspection" → "Max Setup" → "User Offset" feature
(2) While the nominal value is "6", perform variable output (between 1 and 16, low to high voltage)
for secondary voltage, and register the optimal value.
(3) Nominal 200V/1 step and 747-019/020: Change the step width.
NOTE: Although the user offset is helpful, it deteriorates multiple transfers because they cannot be IQ-16 Tail Edge Transfer Failure
used at the same time. Also, because this problem recovers when the Rsys gets lowered as the
machine internal temperature rises, the user offset adjustment cannot be recommended. Recovery The paper tail edge, after the Secondary Transfer NIP has been released, bounded up due to the fusing
stroke effect and re-transfers to the Intermediate Transfer Belt.
can be faster by using condensation (plus, Tray Heater).
Figure 1 j0wa31022
[Cause]
This problem can occur in any environment.
[Procedure]
1. Rough image or blank area (in SS direction) occurs for images within 10mm (including margins)
from the paper tail edge.
[Corrective action]
1. There is no corrective action.
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3.2.1 Image Quality Entry FIP 3-16 Version 1.2
IQ-17 MWS (Side 2) (Micro White Spots) IQ-18 Color Stripes
When the resistance in the Secondary Transfer section is high, e.g. in the early mornings (low humidity At Cin50% and Cin30%, the lines in the process direction have reversed black and white colors. Width is
environment), the transfer latitude between multi color and mono color is narrow and the setting voltage approx. 1mm.
favors multi color. In other words, the voltage is a little high for mono color, and this causes the Transfer
NIP discharge phenomenon that creates the white spots.
Figure 1 j0wa31024
Figure 1 j0wa31023 [Cause]
This occurs when a paper that is prone to flaking is fed.
[Cause]
Occurs on Side 2 in a low humidity environment. This is likely to occur at high R/L.
[Procedure] [Procedure]
1. Verify that the micro white spots appear on Side 2 in a low humidity environment. 1. Remove the IBT CLN to check if foreign substances exist at the tip of the Blade.
2. If using the NVM to decrease the Secondary Transfer voltage for the paper type being used solves 2. If the side that is opposite to the Intermediate Transfer Belt has toner scrapes or if the color stripes
it, then it can be identified as this problem. disappear after the tip of the Blade is cleaned, it can be identified as this problem.
[Corrective action] [Corrective action]
1. Use the NVM to decrease the Secondary Transfer voltage as a trade-off with the multi color. 1. Change the NVM to change the frequency and amount of Intermediate Transfer Belt reverse
2. Apply the Secondary Transfer voltage user offset specifications. rotation.
UI Operation Instructions for User Offset. Reference: In the basic settings, the reverse rotation starts at job end after 70 printouts.
(1) Reverse Rotation Switch NVM 746-020:
1. "Maintenance/Inspection" → "Max Setup" → "User Offset" feature 0: Reverse at Job End
2. While the nominal value is "6", perform variable output (between 1 and 16, low to high voltage) for 1: Reverse during Job
secondary voltage, and register the optimal value.
2: Do not Reverse
3. Nominal 200V/1 step and 747-019/020: Change the step width.
(2) Lowering the value of Reverse Rotation Frequency Change NVM: 746-125 (Reverse Rotation
Execution pv at Job End) increases the frequency. Nominal 7000 (= 70 pv)
(3) Reverse Rotation Time Change NVM: 746-021; Nominal 150; Increasing this value increases
the reverse rotation time.
IQ-19 Wetting IQ-20 White Streaks in Process Direction/Dropping Density
Distorted image may appear at one side or both sides of the paper tail edge when printing halftone fill. (XERO/CLN)
Figure 1 j0ki31016
Figure 1 j0wa31027
[Cause]
[Cause]
This minor problem may occur with uniform images, such as like halftone fill. It is more likely to occur in
the early mornings, in a high temperature and high humidity environment, or when moist paper is used
[Procedure]
[Procedure] 1.
1. Compare with the image sample. [Corrective action]
[Corrective action] 1.
1. No special actions required.
Reference: Try not to print in the early mornings. Ask the customer to use fresh paper whenever
possible.
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3.2.1 Image Quality Entry FIP 3-18 Version 1.2
IQ-21 Moist Paper Wrinkles (Fuser) IQ-22 Lines on Coated Paper (EXIT)
Lines are generated on Side 1 in 2 Sided mode.
Figure 1 j0ki31017 Figure 1 j0ki31005
[Cause] [Cause]
When moisture gets into vertical grained paper, paper waves occurs at the tip of short edge side. If the When HW Gloss paper is output to Exit 1 using the 2 Sided mode in high temperature/high humidity
paper enters the Fuser Nip in this condition, the Fuser Nip cannot feed the paper properly, resulting in environment, its Side 1 gets rubbed against the Exit Gate, resulting in lines.
wrinkles.
[Procedure]
[Procedure] 1. Check whether both sides are output to Exit 1.
1. Check the paper in the Tray for moistness and presence of waves at the lead edge in the Paper 2. During Side 2 output, check whether the Side 1 output direction is at the Tail Edge.
Feed direction.
If the above two conditions are met, this defect is likely to occur.
[Corrective action] [Corrective action]
• Use fresh paper. 1. Change the output tray to the Exit 2 Tray or the Side Tray.
• Change the Paper Feed direction (LEF).
[Occurrence Mechanism]
• Use horizontal grained paper.
• When paper is output to Exit 1 in 2 Sided mode, the convex part of the paper that bowed due to the
corrugation of the Exit section makes contact with the Exit Gate, which generates brushed lines
from the middle to the Tail Edge on the upper side (Side 1) of the exiting paper.
This happens when the paper area that bowed due to corrugation makes contact with the Exit Gate.
Exit Gate
Output to Exit 1
Paper output direction
Upper side of the exiting paper in 2 Sided mode
IQ-23 Caterpillar Mark (Transfer) IQ-24 Background (IPS)
A phenomenon like background (e.g. background color or document bleed) may occur depending on the
document.
Figure 1 j0ki31018
Figure 1 j0ki31019
[Cause]
This is caused by low electric charge in toner. [Cause]
The default background suppression function is unable to fully remove the background.
A bit of changed electricity remains at Side 1 Tail Edge of lightweight paper in the C-Zone (stress
condition: DTS HSG warpage upper limit + higher side of the TC). [Procedure]
1. Set Background Suppression to "Enabled" and check whether background still occur on the
[Procedure] customer's document.
1. Compare with the image sample. [Corrective action]
[Corrective action] 1. Background Suppression Level Adjustment
1. Lower the TC and increase the primary (same as the heat haze/mock heat haze countermeasure). 1 Background Suppression: Default Table 1: Rough Standard for Suppression Levels
2. Because this may get worse during condensation, go through a few dozens of full image 2 Sided
sheets to handle it. Table 1
Suppression Rough Standard for Suppression Levels (documents with white background, or
Level level of effect on documents)
Output Color Color BW
Normal White paper such as P Bleed is reduced slightly.
paper
Higher (+1): Recycled White paper such as P paper, Recycled paper,
Default Newspaper
Higher (+2) Old recycled paper, Dark The suppression amount is more than Higher (+1).
recycled paper
Higher (+3) Newspaper (with some The suppression amount is more than Higher (+2).
bleed)
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3.2.1 Image Quality Entry FIP 3-20 Version 1.2
Table 1 Reference: Description of NVM Settings
Suppression Rough Standard for Suppression Levels (documents with white background, or The NVM setting range is 12 bits, which are broken up into 4 bits for each scan method.
Level level of effect on documents) The NVM setting value is determined in binary first, and then converted to a decimal
number.
Output Color Color BW
Higher (+4) Newspaper Reduces background to the level at which pencil text
Example: The initial value 273 (decimal) indicates that the background suppression levels
(light text) can be read.
are 1 for all scan methods.
When the background suppression levels are 2 for all scan methods, it is = 546 (decimal)
* The contents in Table 1 are only rough standards. The suppression results may differ depending = 001000100010 (binary)
on the document.
When the background suppression levels are 3 for all scan methods: = 819 (decimal)
[Adjustment Method] = 001100110011 (binary)
1. The adjustment methods are different between Services and Output Colors. (Table 2) When the background suppression levels are 4 for all scan methods: = 1092 (decimal)
2 Adjustment = 010001000100 (binary)
• When adjusting the Text mode for Copy BW, Fax, and Scan BW, change the following
Table 2 Background Suppression Level Adjustment Method by Mode NVM values:
Service Output Color Adjustment Method Set different NVM values for (Normal, Pencil) and (Tracing Paper) in Text mode.
Copy Full Color Mode System Administrator Mode The description of the settings is the same as that for the Text & Photo mode.
BW CE Mode (NVM) 4 Chain-Link
Fax BW CE Mode (NVM)
Table 4
Scan Full Color Mode System Administrator Mode
Chain- Settings Initial
BW CE Mode (NVM)
Link NVM Names PSW Display Range Value Description
715-633 Background TP_BW_Copy_Fa 0~4095 273 Background Suppression Level
(1) Adjustment in System Administrator Mode
Suppression Offset x Offset Level of 0: Strength Level 0 (normal),
• Copy (Full Color) Adjustment Level for BW AE 1: Strength Level 1 (+1),
[Tools] → "System Settings" tab → [Copy Service Settings] → [Copy Control] → Copy, Fax, Binary 2: Strength Level 2 (+2),
[Background Suppression Level] Scan 3: Strength Level 3 (+3),
• Scan (Full Color) Adjustment Text Mode 4: Strength Level 4 (+4),
[Tools] → "System Settings" tab → [Scan Service Settings] → [Other Settings] → (Normal, Pencil 5~15 and above: Strength
[Background Suppression Level] Text) Level 0 (normal)
(2) Adjustment in CE Mode (NVM) 715-637 Background TP_BW_Copy_Fa 0~4096 273 Background Suppression Level
• When adjusting the Text & Photo mode for Copy BW, Fax, and Scan BW, change the Suppression Offset x Offset Level of 0: Strength Level 0 (normal),
Level for BW AE 1: Strength Level 1 (+1),
following NVM values:
Copy, Fax, Binary 2: Strength Level 2 (+2),
3 Chain-Link
Scan 3: Strength Level 3 (+3),
Text Mode 4: Strength Level 4 (+4),
Table 3
(Tracing Paper) 5~15 and above: Strength
Chain- Settings Initial Level 0 (normal)
Link NVM Names PSW Display Range Value Description
715-631 Background TP_BW_Copy_Fa 0~4095 273 Background Suppression Level (3) Precautions
Suppression Offset x Offset Level of 0: Strength Level 0 (normal), The following NVM settings do not change the background suppression level because their
Level for BW AE 1: Strength Level 1 (+1), operations are disabled.
Copy, Fax, Binary 2: Strength Level 2 (+2), 715-630, 632, 636, 638~641, 643, 645~649
Scan 3: Strength Level 3 (+3),
In addition, due to the mechanism of this function (Figure 1), backgrounds might not be
Text & Photo Mode 4: Strength Level 4 (+4),
suppressed up to the user's expectations on the following documents.
(Print, Photograph, 5~15 and above: Strength
Copy) Level 0 (normal) (1) Photo documents having their high density sections placed in the background detection
areas.
(2) The document contains dark frames or fringes. IQ-25 Light Ink Support (IPS)
(3) The document contains texts on dark background.
This is used to copy an image to be lighter than the current BW Copy settings; e.g. when using light ink.
(4) Negative document
* For the document types (1) and (2), the suppression level may be improved by changing the [Cause]
background suppression method from High Speed to High Quality. 1. Density adjustment cannot lighten images to the light ink level.
For the case of (3), density adjustment may be helpful.
[Procedure]
1. Consult with the customer to determine which (or all) level of Photo mode (Lighten +1 to +3) is to be
set with light ink support adjustment.
[Corrective action]
1. Change the NVM values listed in the following table to adjust the "Lighten +1", "Lighten +2", and
"Lighten +3" of Photo mode.
Table 1 Table of Light Ink Support
Chain-Link and Recommended Setting Value
Photo Mode "Lighten +3" [Chain-Link: 715-692]: 37 (recommended value)
Settable range: [0-64] (Default = 0)
Note 1) When 0 is set, the state is the same as when 64 is set.
Note 2) When 20 or lower is set, the result may be blank paper.
Figure 2 j0ki31008 Photo Mode "Lighten +2" [Chain-Link: 715-693]: 40 (recommended value)
Settable range: [0-64] (Default = 0)
Note 1) When 0 is set, the state is the same as when 64 is set.
Note 2) When 15 or lower is set, the result may be blank paper.
Photo Mode "Lighten +1" [Chain-Link: 715-694]: 43 (recommended value)
Settable range: [0-64] (Default = 0)
Note 1) When 0 is set, the state is the same as when 64 is set.
Note 2) When 10 or lower is set, the result may be blank paper.
Density Adjustment: Darkening the Highlight
NOTE: This countermeasure is only valid for Copy BW images.
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3.2.1 Image Quality Entry FIP 3-22 Version 1.2
IQ-26 Highlight Density Reproduction (NVM Darken +3) (IPS) Table 1 Density Adjustment: Darkening the Highlight
This is used to reproduce the highlight (light colors) in darker shade. NVM Chain-
Link Service Mode How to Use
[Cause] 715-723 Fax Scan Color Scanning "BW" The highlight is reproduced darker when
1. To prevent background, the highlight reproducibility is adjusted. Original Type "Text" a value larger than the default value
Density "Darken +3" (128) is set.
[Procedure] The recommended value is 125.
1. No special actions required. The density of "Darken +3" and "Normal"
[Corrective action] may be reversed depending on the
1. Set the density adjustment to "Darken +1" ~ "Darken +3". setting value.
* When the highlight is not reproduced after performing the density adjustment in (1), it can be
* The NVM value adjustment is done by visually checking the copy or scan output while performing
adjusted by the following method:
the adjustment.
2. Set the background suppression to "Disabled".
* Although may cause background to appear, it improves the highlight reproducibility.
3. In the case of Copy Service, adjust the density by using "DC919: Color Balance Adjustment".
In the case of Scan Service, increase the "Scan Resolution".
* The highlight reproducibility is improved more with 600dpi than 200dpi.
4. The following describes the adjustment method that is only valid for Output Color "BW" and Original
Type "Text".
Density Adjustment: Darkening the Highlight
Table 1 Density Adjustment: Darkening the Highlight
NVM Chain-
Link Service Mode How to Use
715-720 Copy Output Color "BW" The highlight is reproduced darker when
Original Type "Text" a value larger than the default value
Density "Normal" (128) is set.
The recommended value is 120.
715-721 Copy Output Color "BW" The highlight is reproduced darker when
Original Type "Text" a value larger than the default value
Density "Darken +3" (128) is set.
The recommended value is 120.
The density of "Darken +3" and "Normal"
may be reversed depending on the
setting value.
715-722 Fax Scan Color Scanning "BW" The highlight is reproduced darker when
Original Type "Text" a value larger than the default value
Density "Normal" (128) is set.
The recommended value is 125.
IQ-27 Highlight Density Reproduction (NVM Lighten +3) (IPS) * The NVM value adjustment is done by visually checking the copy or scan output while performing
the adjustment."
This is used to reproduce the density in lighter shade.
[Cause]
No special actions required.
[Procedure]
1. No special actions required.
[Corrective action]
1. Set the density adjustment to "Lighten +1" ~ "Lighten +3".
* When desired image quality cannot be obtained after performing the density adjustment in (1), the
following adjustment method is also available:
Countermeasure (2): In the case of Copy Service, adjust the density by using "Color Balance
Adjustment".
The following describes the adjustment method that is only valid for Output Color "BW" and Original
Type "Text".
Density Adjustment: Lightening
Table 1 Density Adjustment: Lightening
NVM Chain-
Link Service Mode How to Use
715-720 Copy Output Color "BW" The highlight is reproduced lighter when
Original Type "Text" a value larger than the default value
Density "Normal" (128) is set.
The recommended value is 136.
715-721 Copy Output Color "BW" The highlight is reproduced lighter when
Original Type "Text" a value larger than the default value
Density "Darken +3" (128) is set.
The recommended value is 136.
The density of "Darken +3" and "Normal"
may be reversed depending on the
setting value.
715-722 Fax Scan Color Scanning "BW" The highlight is reproduced lighter when
Original Type "Text" a value larger than the default value
Density "Normal" (128) is set.
The recommended value is 132.
715-723 Fax Scan Color Scanning "BW" The highlight is reproduced lighter when
Original Type "Text" a value larger than the default value
Density "Darken +3" (128) is set.
The recommended value is 132.
The density of "Darken +3" and "Normal"
may be reversed depending on the
setting value.
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3.2.1 Image Quality Entry FIP 3-24 Version 1.2
IQ-28 Bleed on Tracing Paper (IPS) IQ-29 Dual Color Copy (IPS)
When copying or scanning Tracing Paper document, bleed or background occur around the texts. When using Dual Color (Red/Black Copy) in Copy Service, the Yellow marker pen is reproduced
differently from the previous model Able1401 α.
Current Machines including AP/DC-IV C5570G: Yellow marker pen is reproduced.
Able1401 α: Yellow marker pen is not reproduced.
Figure 1 j0ki31009
[Cause]
1. Because of the characteristics of Tracing Paper, shades are generated around the texts when
scanning using CCD.
Figure 1 j0ki31010
[Procedure]
1. No special actions required. [Cause]
[Corrective action] 1. For Able, Kutani, and later models, this defect is caused by the condition that the image processing
1. Use the Lightweight mode. space is different.
(1) Copy Service Settings [Procedure]
Perform the following procedure to display the Lightweight mode on the UI. 1. No special actions required.
[Tools] → "System Settings" tab → [Copy Service Settings] → [Copy Control] → [Corrective action]
[Original Type - See-Through Paper] → [Enabled] 1. Set NVM 715-668 to "1".
The Lightweight mode becomes selectable when "Output Color = BW" and "Original Type =
Text" are specified.
(2) Scan Service Settings
Change the following NVM values to enable the Lightweight mode.
NVM715-669 0: Normal → 1: Tracing Paper mode
Select "Color Scanning = BW" and "Original Type = Photo" for the Lightweight mode.
(The Lightweight mode button does not exist on the UI. It is attached as a background mode to
the Photo mode.)
IQ-30 CVT Streaks (IPS)
Figure 2 j0ki31011
Figure 1 j0ki31012
[Cause]
1. Dirt such as paper dust is generated at the DADF scan position. The streaks in the SS direction are
created when that contamination is scanned.
[Procedure]
1. Check whether dirt such as paper dust exists at the DADF scan position.
[Corrective action]
1. Clean it.
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3.2.1 Image Quality Entry FIP 3-26 Version 1.2
IQ-31 Copy: Gradation Jump in Text & Photo (IPS) IQ-32 Scan: Smeared Text, JPEG Mosquito Noise (IPS)
In the BW and Text & Photo Copy mode, gradation jump occurs on 100-line photo documents. Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression.
Figure 1 j0ki31013 Figure 1 j0ki31014
[Cause] [Cause]
As Text & Photo mode gives priority to 175 lpi halftone dots and text quality, Sharpen Edge is performed As the JPEG compression technique is for images, not texts, noise is easy to crop up when it is used to
for lower lpi. compress texts.
[Procedure] [Procedure]
1. No special actions required. 1. No special actions required.
[Corrective action] [Corrective action]
100-line document: Countermeasures 1. Set the compression mode from "Normal" to "Low Compression". (Secondary defect: The file size
becomes bigger.)
Table 1 100-line document: Countermeasures
Countermeasures Secondary Defect
Set the Original Type to "Photo". The text becomes blurred.
Select [Tools] → [Common Service Image quality of photographs deteriorate in [More Text] and [Text]
Settings] → [Image Quality settings. Text becomes blurred in [More Photo] and [Photo]
Adjustment] → [Image Quality] and settings.
adjust [Photo & Text Recognition]
IQ-33 Moire In Text Mode (Fine) BW Scan/Fax For 133 lpi IQ-34 Copy: Bleed on 2 Sided Document (IPS)
Originals (IPS) Bleed occurs in the Copy BW and Text mode.
When a document with tint on the whole paper or a background image is scanned using Fax Text mode
in High Quality (Fine), the file size or the Fax transmission time may increase drastically. [Cause]
Because the gradation feature is designed to improve the reproducibility of Low Contrast, when bleed
density of the document is high, the background suppression function might not be able to remove it
completely.
[Procedure]
1. No special actions required.
[Corrective action]
Bleed on document: Countermeasures
Table 1 Bleed on document: Countermeasures
Countermeasures Secondary Defect
Switch the AE suppression level Reproducibility of highlights is degraded.
settings. (Switch the NVM)
Set the density adjustment to "Lighten The density on the whole area becomes lighter and the
+1". reproducibility of highlights is degraded.
Figure 1 j0ki31015
[Cause]
As the Text mode is designed to highlight texts, it generates halftone dot moire.
[Procedure]
1. Scan the customer's document (photo image) in Binary Scan mode and check whether moire is
generated and the file size became bigger.
[Corrective action]
133-line document: Countermeasures
Table 1 133-line document: Countermeasures
Countermeasures Secondary Defect
Set the Original Type to "Photo". As the amount of data increases in Text & Photo mode, the
machine takes a longer time for transmission.
Set the density adjustment to "Lighten" The text quality is degraded.
and the sharpness to "Soften".
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3.2.1 Image Quality Entry FIP 3-28 Version 1.2
IQ-35 Copy: Platen Background (IPS) IQ-36 White Streaks Due to Trimmer Jam (DEVE)
When A4 stark white paper such as J Paper/Premier 80 is scanned into A3 when in Copy BW Text mode [Cause]
and AE is ON, the platen back density is reproduced outside of the copy range. When foreign substances such as dirt, dust, toner aggregate (including the case of heated one) exist in
the Toner Cartridge, on the Toner Supply Path, or in the Developer Housing Assy and they reach the
[Cause] section between the Developer Roll and the Trimmer, it could obstruct the formation of developer layer.
Because paper such as J paper/Premier 80 has a low background detection level, the density of the
Platen Back might not be fully removed depending on the S/N level status of the IIT. [Procedure]
1. Clean the LPH.
[Procedure] 2. If the white streaks did not dissapear, perform the following:
1. No special actions required.
[Corrective action]
[Corrective action] 1. Scoop and remove the foreign substances by inserting a sheet of paper into the gap between the
Platen Background: Countermeasures Developer Roll and the Trimmer.
2. In most cases, the above procedure will not be be able to remove the foreign substances.
Table 1 Platen Background: Countermeasures
The assured method is to replace the Developer Housing Assy.
Countermeasures Secondary Defect
Switch the AE suppression level Reproducibility of highlights is degraded.
settings. (Switch the NVM)
Set the density adjustment to "Lighten The density on the whole area becomes lighter and the
+1". reproducibility of highlights is degraded.
Set the sharpness adjustment to The text becomes blurred.
"Soften +1".
IQ-37 Heat Haze/Mock Heat Haze
[Cause]
The heat haze/mock heat haze is generated in various places and in different ways.
Figure 3 j0rk31002
[Cause]
The heat haze occurs at the place where paper is peeled off from the IBT Belt as shown in Figure1,2.
The toner scatters in small clouds around the Solid Patch.
Figure 1 j0ki31020
The mock heat haze occurs when the transported paper rubs against the Holder DTS (Chute at the
• Heat Haze
Transfer EXIT) as shown in the figure1,3, which charges it electrically and causes the toner to scatter at
the Lead and Tail edges of the Solid section. This might form streaks in some parts.
[Procedure]
1. Obtain the Chart for Secondary Transfer Voltage Offset Mode to check whether the defect occurs
for single K color or multi colors and whether it changes at the secondary voltage.
CAUTION
Perform paper (Tray) selection and paper type selection.
2. Adjust Toner Density. Perform checking. If the TC is higher after the installation, lower the TC.
[Corrective action]
1. When a heat haze or mock heat haze occurs during installation, print 25 sheets of test chart, etc. on
A3.
2. Increase the secondary voltage.
Increase the secondary voltage based on the result of 1. (Secondary voltage offset)
→ This is mainly effective for heat haze.
3. Increase the primary transfer current value. Perform the following procedures:
Figure 2 j0rk31001 Corrective action - adjusting the primary transfer current value for toner scattering (mock heat haze)
around K color texts
• Mock Heat Haze
(1) Refer to 746-015 (the Environment No. selected based on temperature and humidity) and take
note of that value *1.
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*1 : This value indicates the machine internal environment (temperature and humidity) and it is NOTE: This adjustment may result in worse ghosting (residual image due to electrostatic record on
stored as an integer value between 1 and 10. The higher the temperature and humidity are, the the photoreceptor).
smaller the value becomes and vice versa. Print and check a test pattern. If the level is bad, decrease the value in (2) above.
(2) Change the primary transfer current value (approximate) to the value corresponding to the → This is effective for heat haze/mock heat haze.
conditions at which the problem occurs (Model & Output Color + the value in (1) above).
• Refer to the following table for the NVM address to be changed. 4. Decrease the TC by 1%. Δ ATC target manual correction amount
• Because the machine internal temperature and humidity changes slightly within the day, Decrease K color by 1%. 752-845: 0 → 35
also change the values before and after the value that was taken note in (1) above (if the Decrease Y color by 1%. 752-842: 0 → 35
value is "5", change "4" and "6" too). Decrease M color by 1%. 752-843: 0 → 35
Example) If this problem occurs for 25ppm Full Color print and 746-015 is "9", change the value of Decrease C color by 1%. 752-844: 0 → 35
745-405, 406, and 407 from 103 to 150. → When the value is changed, the target value for MAX Setup/Adjust Toner Density also shifts by
35.
Table 1 CAUTION
746-015 (Environment No.) Occurrence of both heat haze and mock heat haze are easily influenced by the paper orientation. As
final step, copy an image which have solid portions located at various positions to check for them.
1 2 3 4 5 6 7 8 9 10
Especially for the secondary voltage offset chart, only one patch in the area is useful because the
25ppm FC 745- 745- 745- 745- 745- 745- 745- 745- 745- 745- Secondary Transfer voltage changes between Lead and Tail edges.
398 399 400 401 402 403 404 405 406 407
BW 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
408 409 410 411 412 413 414 415 416 417
35ppm FC 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
448 449 450 451 452 453 454 455 456 457
BW 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
458 459 460 461 462 463 464 465 466 467
45ppm FC 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
498 499 500 501 502 503 504 505 506 507
BW 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
508 509 510 511 512 513 514 515 516 517
55ppm FC 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
548 549 550 551 552 553 554 555 556 557
BW 745- 745- 745- 745- 745- 745- 745- 745- 745- 745-
568 569 570 571 572 573 574 575 576 577
Table 2
Model 25ppm 35ppm 45ppm 55ppm 55ppm
FC/BW FC/BW FC/BW FC BW
Initial Value 103 148 169 193 216
After Change 150 200 220 250 255
c. Perform a to b. After performing the test print, refer to 746-005 (1st BTR Transfer Bias Last
Output Value K) *2 to check that the primary transfer output has changed.
*2 : This stores the current value that was output last. In the case of 25/25ppm, 103 (10.3MicroAmp)
is stored before the adjustment and 150 (15.0MicroAmp) is stored after the adjustment.
IQ-38 Poor Reproducibility of Fine Lines (IOT Image Quality) 3. Thin Line Correction Amount Adjustment
Table 1
Adjustment
NVM Address Contents Initial Value Range
749-243 Thin Line Correction Amount Y Color 200 140~200
749-244 Thin Line Correction Amount M Color 200 140~200
749-245 Thin Line Correction Amount C Color 200 140~200
749-246 Thin Line Correction Amount K Color 200 140~200
The smaller the value, the more emphasis the thin line gets (amount of exposure is increased).
(Default value - Adjustment value)/2 = amount of increased exposure in %.
Amount of exposure is increased by: 30% for 140, 20% for 160, and 10% for 180.
The recommended value is 160.
4. 752-006 Thin Line Correction_ADC_Switch - 0: OFF, 1: ON.
Although this is normally set as 0 (OFF) during use, if the highlight reproduction is overdone, set this
to 1 (ON).
Default value is 0.
Figure 1 j0wa31029
[Purpose]
The Thin Line Correction Mode is the mode for correcting the poor reproducibility of 600dpi/1200dpi thin
lines.
Because of the dispersion due to the difference in the machines, thin lines, especially slanted ones, tend
to break up.
When this happens, use the Thin Line Correction Mode to correct it.
NOTE: When in use, the Thin Line Correction Mode might cause defects to appear in the images.
The Thin Line Correction only emphasizes line images and it cannot be used to increase the text density.
1. Interference in the form of banding in ladder images
2. LPH streaks appearing in high temperature environment
Because of these reasons, keep the adjustment amount as low as possible.
[Procedure]
Perform the Thin Line Correction by adjusting the following NVMs.
1. 749-006 1200 Only Fine Line Correction - 15: OFF (also perform correction for 600dpi), 0: ON
(only perform correction for 1200dpi)
If the Thin Line Correction is also to be performed for 600dpi, use "15". The default value is 15.
2. 749-007 Thin Line Correction Switch - 0: Thin Line Correction OFF, 1: Thin Line Correction ON.
The default value is 0.
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IQ-39 Unevenness Correction Within Image Area (IOT Image NOTE: As an overly large adjustment might cause jumps in gradation, make the adjustments as small as
possible.
Quality) The adjustment amount (%) is not = amount of change in density.
[Purpose] The actual exposure level includes a process that converts the brightness of ADC Sensor Position to
The LPH Exposure Amount Fine Adjustment is the process of adjusting the LPH exposure amount to 100%.
correct the uneven density in the Axis Direction that arose due to various causes in the vicinity of the
Drum for each YMCK color individually. [Purpose]
The LPH Exposure Amount Fine Adjustment is the process of adjusting the LPH exposure amount to
The LPH Exposure Amount Adjustment can be performed as negative correction within the range of 0 to correct the uneven density in the Axis Direction that arose due to various causes in the vicinity of the
-20 (%). Drum for each YMCK color individually.
Correction Area The LPH Exposure Amount Adjustment can be performed as negative correction within the range of 0 to
-20 (%).
[Procedure]
1. LPH Exposure Amount Fine Adjustment ON/OFF Switch Selector
To enable the LPH Exposure Amount Fine Adjustment function, set the following NVM as ON.
Table 2
Adjustment
NVM Names NVM Address Contents Initial Value Range
Smile Correction Switch 749-005 0: OFF 0 0 or 1
1: ON
2. Selection of Correction Method
The LPH Exposure Amount Fine Adjustment can be done by:
(1) Correcting the density skew in the IN-OUT direction
(2) Selecting a pre-prepared pattern to perform the correction
Figure 1 j0wa41850
(3) Using custom correction to manually correct the adjustment amount for each area
Table 1 A combination of the various correction methods can be used. However, the correction cannot go
beyond the 0 to -20 (%) range.
A B C D E F G
(1) IN/OUT Density Correction
Distance from the left of image 0 52 103 154 206 257 308.9
Corrects the IN-OUT density skew in the axis direction of the photoreceptor.
(mm)
When there is density skew from the left to the right of the image, the adjustment amount to
correct that has to be set for each color.
As shown in the figure, the LPH zone is divided into 7 areas by setting the 6 points - from A (leftmost
Setting Range is -20 to 20 (%)
edge) to G (rightmost edge).
Table 3
Adjustment is performed at each area to lower the LPH exposure amount until the density is even.
Adjustment
*There are cases where point A or G will lie beyond the image zone. Furthermore, the 154mm mark is the NVM Names NVM Address Initial Value Range
center of the image. In Out Tendency (IN/OUT correction) 749-191 Y 0 -20~20
749-192 M 0 -20~20
749-193 C 0 -20~20
749-194 K 0 -20~20
Figure 2 j0wa41851 Figure 4 j0wa41853
*Although there is also an adjustment range at the positive side, it only involves reducing the
brightness at the IN side or the OUT side and therefore will not have any correction that goes
above 100%.
(2) Pattern Selection Correction
If you have elected to perform correction based on Pattern Selection, select the Pattern 1~6
and Level 1~6 that is most suitable for the density correction from the following figure.
The selected Pattern and Level are reflected as LPH Brightness Correction by changing the
following NVMs.
As there are separate NVMs for each color, they can each be corrected independently.
Figure 5 j0wa41854
Table 4
Adjustment
NVM Names NVM Address Initial Value Range
Correction Pattern (Pattern Selection) 749-195 Y 1 1~6
749-196 M 1 1~6
749-197 C 1 1~6
749-198 K 1 1~6
Figure 3 j0wa41852
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Table 5
Adjustment
NVM Names NVM Address Initial Value Range
Correction Level 749-199 Y 1 1~6
749-200 M 1 1~6
749-201 C 1 1~6
749-202 K 1 1~6
NOTE: Take note that "0" and "5" for Pattern means "Disabled" and "1" for Level means "No
correction".
(3) Custom Correction
If you have elected to perform density correction by custom correction, you must input the
required adjustment amount for the correction of every area into the NVM for each YMCK
color.
Be careful as only negative correction can be performed for density correction.
Table 6
Initial Value
NVM Adjustme
Names NVM Address Contents A B C D E F G nt Range
Custom 749-203~209 R/E (%) within Y 0 0 0 0 0 0 0 -20~20
Correction 749-210~216 Pulse Width M 0 0 0 0 0 0 0 -20~20
Value Variable Range
749-217~223 C 0 0 0 0 0 0 0 -20~20
749-224~230 K 0 0 0 0 0 0 0 -20~20
*The NVM Addresses correspond in ascending order to ABCDEFG.
*Although there is also an adjustment range at the positive side, the brightness will saturate at
100%. The positive correction of up to the 100% range will only be applied when the exposure
amount has been corrected towards the negative side at IN-OUT Density Correction or Pattern
Selection Correction.
NOTE:The above 3 types of correction can be used in combination. However, the total amount
of exposure adjustment for these Smile Corrections are restricted to be within 0 to -20%.
[Sum of Correction 0~20%] = [IN-OUT Adjustment Amount %] + [Pattern Selection Adjustment
Amount %] + [Custom Adjustment Amount %]
If the total from the 3 corrections add up to less than -20%, it will be uniformly limited to -20%
If it is larger than 0%, then it will be uniformly limited to 0%.
The above are the restrictions that apply to the exposure amount correction and correction by
Smile Correction function.
However, within the actual machine, after the exposure amount correction by Smile Correction,
it will enter another process to calibrate the exposure at the ADC Sensor Position to be 100%.
As a correction is applied to the exposure amount after a Smile Correction, the exposure
amount in the vicinity of 114 to 144mm from the left of the image becomes 100%, while it is
relatively higher or lower for the rest of the positions.
Reference sample
Figure 6 j0wa41855
As shown in figure B, the control is such that the final exposure at the ADC Sensor Position
becomes 100%.
By this, the exposure amount that was corrected by Smile Correction (figure A) is corrected
again until it is at the actual output level (figure B).
(The figures are the exposure models when Pattern 1, Level 4 correction have been
performed)
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3.2.1 Image Quality Entry FIP 3-36 Version 1.2
3.2.2 Notes on Image Quality Restrictions Table 1
Image Quality Problem
Table 1 Name SUB Cause
Image Quality Problem 4 Skid Marks on Side 1 during Fuser When printing Heavyweight paper in 2 Sided, its Side 1
Name SUB Cause 2 Sided Print contacts the Skid of the Decurler Chute, which
generates skid marks. The Skid is installed to prevent
1 Moist Paper Wrinkles Fuser When moisture gets into vertical grained paper, paper
waves occurs at the tip of short edge side. If the paper rib streaks.
(6 locations, Skid width: 3mm)
enters the Fuser Nip in this condition, the Fuser Nip
cannot feed the paper properly, resulting in wrinkles.
2 Wetting Fuser Interaction between the Regi ~ Transfer ~ Fuser
disturbs the paper input orientation and causes the
paper to contact the Belt before entering the Nip,
resulting in distorted image (wetting).
(This problem occurs at the paper edges)
3 Roll Marks on Coated Paper Fuser/ When Lightweight Coated Paper (JD Gloss, J Gloss,
Exit OS Gloss 127gsm) is copied, the gloss at the Fuser
Decurler Drive Roll is lowered, which generates Roll
marks.
(4 locations, Roll width: 2 at center: 14mm, 2 at edges:
10mm)
Figure 2 j0ki31008
Regi shift of paper or backslash of the Roll causes a 2
to 3mm shift.
5 Furrows Fuser Sometimes, small asperity on the surface of the release
layer (PFA), which are generated when the Fusing Belt
is manufactured, appears on an image.
6 Charging Roll Pitch White XERO/ If the substances contained in the CLN-Roll materials
Streaks CLN get stuck to the BCR at the BCR and CLN-Roll NIP
sections, the resistance of the BCR gets reduced
partially and may cause the appearance of white
streaks in the FS direction on halftone images.
Figure 1 j0ki31006 7 Charging Roll Pitch White XERO/ Tiny foreign substances on the surface of the BCR may
Spots CLN cause BCR pitch white spots (up to 0.3mm in diameter)
Regi shift of paper or backlash of the Roll causes a 2 to to appear on halftone images.
3mm shift. 8 Photoreceptor Pitch Color XERO/ Directly after replacement of CRU, vibrations during the
Streaks CLN CRU transportation may cause the BCR or Blade to
scrape against the Photoreceptor, resulting in leftover
electrostatic memory on the Photoreceptor due to the
friction, which generates thin colored streaks in the FS
direction on the halftone portion at the Photoreceptor
Pitch.
Table 1 Table 1
Image Quality Problem Image Quality Problem
Name SUB Cause Name SUB Cause
9 White Streaks in Process XERO/ When a high area coverage image (roughly 60% or 18 Moist Paper Transfer Failure Transfer The resistance is lowered because the paper is moist.
Direction/Dropping Density → CLN more/mono color) is printed continuously, the lubricant The K color contains carbon that causes it to have
Deletion during Continuous agent contained in the developer becomes over- larger dielectric loss, and hence it requires a different
High Coverage supplied, which reduces the density of the halftone electrical field from the other colors. There is no latitude
portion at the IN side of the image and generates white because the difference in required electrical field
streaks after 200 sheets are printed. between multi color and K color is larger than the
10 Background on Coated Paper Develop Background level on Coated Paper is higher than that difference between paper resistance and toner
er on Plain. resistance.
11 Color Streaks due to Toner Develop When continuously printing documents that contain 19 Toner Contamination at Lead/ Transfer The tail edge of Paper that loops between the Transfer-
er relatively dark (near 50% of gradation), large, and Tail Edge Fusing sections, at the release of the Secondary
uniform halftone images, shooting stars-like color Transfer NIP, moves opposite to the feed direction and
stripes might appear due to clumped up toner. contacts the BTR surface, or bounds up and contacts
the Belt
12 Toner Droplet Contamination Develop A contamination consisting of random spatters of toner
er in sizes of a few millimeters may appear. This is more 20 Multi Color Transfer Failure Transfer 1. Paper that has had its Side 1 fused has a reduced
likely to happen when toner had accumulated at the tip percentage of moisture content, which increases
of Upper Cover or the back side of the Trimmer Cover. its electric resistance. Since the resistance in the
Secondary Transfer section also increases by
13 White Streaks Due to Develop Streaks of blanks may occur in the Process direction.
Trimmer Jam er This is caused by foreign substances getting pinched lower humidity or over time, the required electrical
field may not be attained, especially in the early
between the Developer Roll and the Trimmer. (This is
mornings (low humidity environment). This is
very similar to contamination on the LPH and light
emission failure) because the setting is to keep the MWS within the
limit.
14 Lines on Coated Paper EXIT When HW Gloss paper A3 SEF is output to Exit 1 using
2. When the resistance in the Secondary Transfer
the 2 Sided mode, its Side 1 might get rubbed against
section is high, e.g. in the early mornings (low
the Exit Gate, resulting in lines.
humidity environment), the transfer latitude
15 Corrugation Stripes Transfer When HW Gloss paper is being transported, between multi color and mono color is narrow and
corrugation marks may be generated.
the setting voltage favors multi color. However,
16 Smear Transfer When the lead edge of paper reaches the Secondary this still causes a transfer failure of multi color.
Transfer, it immediately increases the Secondary
21 Tail Edge Transfer Failure Transfer The paper tail edge, after the Secondary Transfer NIP
Transfer section load and causes the IBT Drive Roll has been released, bounded up due to the fusing
speed to change (decrease in speed). This change in
stroke effect and re-transfers to the Intermediate
speed changes the difference in relative speed
Transfer Belt.
between the Photoreceptor and the IBT Belt surface in
the K-color Primary Transfer section, hence creating a 22 MWS (Side2) Transfer When the resistance in the Secondary Transfer section
(MicroWhiteSpots) is high, e.g. in the early mornings (low humidity
smear (distorted image).
environment), the transfer latitude between multi color
17 Rough Black Transfer On paper that is not flat or has poor hue, the toner may
and mono color is narrow and the setting voltage favors
not have been transferred properly due to the irregular multi color. In other words, the voltage is a little high for
paper surface, creating a rough transferred image.
mono color, and this causes the Transfer NIP
discharge phenomenon that creates the white spots.
23 Color Stripes Transfer Presence of paper dust in between the Intermediate
Transfer Belt and the CLN Blade causes poor cleaning.
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3.2.3 Cycle Table Positions around the XERO
Table 1 Around the XERO
Angle Distance
Standard 0° 0
1st BTR 25.2° 6.6
ERASE 55.5° 14.53
SEAL-FILM 76.8° 20.11
BLADE 95° 24.87
BCR 147° 38.48
LPH 191.1° 50.03
Developer 265° 69.38
Table 2 IBT
Module Name Diameter Pitch
IBT D/R 25.703 80.71
I/R 14 43.96
1st BTR 8 25.12
S/R 14 43.52
T/R 18 56.52
BUR 18 56.52
IBT Belt Perimeter 872.471
2nd BTR 18 17.2 54.01
Table 3 FUSER
Module Name Diameter Pitch
FUSER Belt 30.55 (reference) 94.8
P/Roll 28 (reference) 87.92*1
EXIT Roll 11.9 37.37
D Roll 8 25.12
*1: The P/Roll pitch can vary up to 89.5 due to heat expansion.
Table 4 Deve (Circumferential Velocity Ratio: 1.75 Times)
Figure 1 j0wa31031
Module Name Diameter Pitch
Deve Mag Roll 18.2 32.66
Table 5 XERO
Module Name Diameter Pitch
XERO Photoreceptor 30 94.2
BCR 12 37.68
BCR CLN 10 31.4
Auger 6 18.84
Table 6 Paper Transport
Module Name Diameter Pitch
PH Regi Roll 20.08 63.05
TA Roll 15 47.1
EXIT 1 15 47.1
EXIT 2 15 47.1
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Distance between Transfer ~ Regi ~ FSR
Table 7 Distance between Transfer ~ Regi ~ FSR
Longest Shortest
Differen
Item Distanc Total Distanc Total ce Reference
e (mm) (mm) e (mm) (mm)
REGI ROLL - - - - - Starting from the center of the REGI
ROLL Nip
IBT BELT 56.85 56.85 56.85 56.85 0.00 The paper Lead Edge contacts the
IBT Belt.
2nd BTR Nip Start 10.24 67.09 10.24 67.09 0.00
2nd BTR Nip 2.89 69.98 2.89 69.98 0.00 Secondary Transfer Point
Center
2nd BTR Nip End 2.84 72.82 2.84 72.82 0.00
DTS Lead Edge 8.72 81.55 7.33 80.15 1.39
POB Sensor 35.84 117.3 35.19 115.3 2.04 POB Sensor detects the paper Lead
9 5 Edge
Fuser INLET 9.62 127.0 35.19 115.3 - Position at which the paper Lead
CHUTE 0 5 Edge contacts the Chute
Fuser Nip Start 22.31 149.3 30.17 145.5 3.80
1 1
Fuser Nip Center 2.99 152.3 2.99 148.5 3.80 Between Transfer and Fuser
0 0 (Wakasa: 80.82mm)
Figure 2 j0wa31032
Chapter 4 Disassembly/Assembly and Adjustments
4 Disassembly/Assembly and Adjustment
4.1 Introduction REP 8.1.1 Drum ............................................................................................................. 69
4.1 Introduction............................................................................................................... 3 REP 8.1.2 Erase Lamp Unit (K) ..................................................................................... 69
REP 8.1.3 Erase Lamp Unit (Y, M, C)............................................................................ 73
4.2 Disassembly/Assembly REP 8.2.1 (SCC) Agitator Motor Assembly.................................................................... 76
1 IIT 9 Tray 1 Feeder/Tray 1
REP 1.1.1 Platen Cushion.............................................................................................. 5 REP 9.3.1 (SCC) Tray 1 Feeder Assembly.................................................................... 79
REP 1.2.1 Platen Glass.................................................................................................. 5 REP 9.5.1 Tray 1 Feed/Retard/Nudger Roll................................................................... 80
REP 1.2.2 W85 Control Panel........................................................................................ 6
REP 1.2.3 USB Cable .................................................................................................... 8 10 Tray Module (3T)
REP 1.3.1 W85 Console Assembly................................................................................ 9 REP 10.1.1 (SCC) Tray 2 Feeder Assembly.................................................................. 81
REP 1.4.1 CCD Lens Assembly..................................................................................... 12 REP 10.1.2 (SCC) Tray 3 Feeder Assembly.................................................................. 82
REP 1.5.1 Front/Rear Carriage Cable............................................................................ 14 REP 10.1.3 (SCC) Tray 4 Feeder Assembly.................................................................. 83
REP 1.5.2 (SCC) Carriage Motor ................................................................................... 17 REP 10.4.1 Tray 2 Feed/Retard/Nudger Roll................................................................. 85
REP 1.6.1 LED Lamp PWB............................................................................................ 18 REP 10.6.1 Tray 3 Feed/Retard/Nudger Roll................................................................. 85
REP 1.6.2 LED Lamp Wire Harness .............................................................................. 20 REP 10.8.1 Tray 4 Feed/Retard/Nudger Roll................................................................. 86
REP 1.6.3 Light Guide.................................................................................................... 23 REP 10.9.1 (SCC) Tray Module PWB............................................................................ 86
REP 1.7.1 (SCC) IIT Trans PWB ................................................................................... 24
REP 1.8.1 USB Connector ............................................................................................. 26
11 TRAY MODULE (TT)
REP 11.1.1 (SCC) Tray 3 Assembly .............................................................................. 87
2 LPH REP 11.1.2 (SCC) Tray 4 Assembly .............................................................................. 87
REP 2.1.1 (SCC) LPH Unit (Y, M, C, K)......................................................................... 29 REP 11.4.1 Tray Cable .................................................................................................. 88
REP 2.2.1 LPH Cable Assembly (2270/3370)................................................................ 30 REP 11.5.1 (SCC) Tray 4 Feeder .................................................................................. 89
REP 2.2.2 LPH Cable Assembly (4470/5570)................................................................ 33 REP 11.6.1 (SCC) Tray 2 Feeder .................................................................................. 91
REP 11.6.2 (SCC) Tray 3 Feeder .................................................................................. 93
3 Drive REP 11.8.1 Feed/Retard/Nudger Roll (Tray 2) .............................................................. 94
REP 3.2.1 Main Drive Assembly (2270/3370)................................................................ 37 REP 11.10.1 Feed/Retard/Nudger Roll (Tray 3) ............................................................ 95
REP 3.2.2 Main Drive Assembly (4470/5570)................................................................ 38 REP 11.12.1 Feed/Retard/Nudger Roll (Tray 4) ............................................................ 95
REP 3.3.1 Drum/Deve Drive Assembly (2270/3370) ..................................................... 40 REP 11.17.1 (SCC) Tray Module PWB.......................................................................... 96
REP 3.3.2 Drum/Deve Drive Assembly (4470/5570) ..................................................... 42
13 MSI
5 Development REP 13.1.1 MSI Unit ...................................................................................................... 97
REP 5.1.1 Toner Dispense Motor Assembly.................................................................. 45 REP 13.3.1 Feed/Retard/Nudger Roll ............................................................................ 98
REP 5.2.1 Developer Housing Assembly (Y, M, C, K) ................................................... 47 REP 13.5.1 (SCC) MSI Paper Size Sensor.................................................................... 99
REP 5.2.2 Developer...................................................................................................... 51
REP 5.3.1 LVPS (Deve) ................................................................................................. 54 14 L/H Cover
REP 14.1.1 L/H Cover Unit ............................................................................................ 101
6 Transfer REP 14.2.1 2nd BTR Assembly ..................................................................................... 102
REP 6.1.1 IBT Belt Cleaner Assembly ........................................................................... 57 REP 14.2.2 Duplex Assembly ........................................................................................ 103
REP 6.1.2 IBT Belt Unit.................................................................................................. 58
REP 6.2.1 (SCC) HVPS (1st/2nd/DTC).......................................................................... 62 15 Registration
REP 6.3.1 IBT Belt ......................................................................................................... 62 REP 15.1.1 Registration Transport Assembly................................................................ 105
REP 6.3.2 TR0 Seal ....................................................................................................... 64
17 Exit/OCT
7 Fuser REP 17.1.1 Exit/OCT 1 Assembly.................................................................................. 107
REP 7.1.1 (SCC) Fuser.................................................................................................. 67 REP 17.1.2 Exit 2 Assembly .......................................................................................... 108
8 Xerographic 18 Electrical
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REP 18.1.1 Opening/Closing the PWB Chassis Unit ..................................................... 109 35 ESS
REP 18.2.1 (SCC) BP PWB ........................................................................................... 110 ADJ 35.1.1 Firmware Version Upgrade (Firmware Update Service System) (FX Only) 171
REP 18.2.2 (SCC) MCU PWB........................................................................................ 112 ADJ 35.2.1 Backup/Restore (Recovery)/Reproduce...................................................... 171
REP 18.2.3 (SCC) MD PWB .......................................................................................... 114 ADJ 35.3.1 Parts Condition Assessment by ESS Status LED ....................................... 174
REP 18.3.1 (SCC) IH Driver PWB.................................................................................. 115 ADJ 35.3.2 Special Booting ........................................................................................... 178
REP 18.5.1 MOB ADC Assembly................................................................................... 117 ADJ 35.3.3 Settings Recovery Tool (Freeware)............................................................. 180
REP 18.6.1 (SCC) HVPS (Deve/BCR) ........................................................................... 120
51 DADF
19 Cover ADJ 51.1.1 DADF Lead-Skew Adjustment..................................................................... 183
REP 19.2.1 Top Cover ................................................................................................... 123 ADJ 51.1.2 DADF Side Registration .............................................................................. 184
REP 19.3.1 Rear Lower Cover ....................................................................................... 124 ADJ 51.1.3 DADF Original Detection Correction
(Size Detection Auto-Correction) .................................................................................... 186
35 ESS ADJ 51.1.4 DADF Lead Edge Registration .................................................................... 187
REP 35.2.1 (SCC) Control Unit ...................................................................................... 127
51 DADF
REP 51.1.1 DADF .......................................................................................................... 129
REP 51.1.2 DADF Platen Cushion ................................................................................. 130
REP 51.2.1 DADF Front Cover ...................................................................................... 131
REP 51.2.2 DADF Rear Cover ....................................................................................... 131
REP 51.2.3 (SCC) DADF Feeder Assembly .................................................................. 133
REP 51.2.4 (SCC) DADF PWB ...................................................................................... 134
REP 51.3.1 (SCC) Left Counter Balance ....................................................................... 136
REP 51.3.2 (SCC) Right Counter Balance ..................................................................... 137
REP 51.4.1 (SCC) DADF Document Tray...................................................................... 138
REP 51.4.2 (SCC) Top Cover ........................................................................................ 140
REP 51.5.1 Harness Guide and Wire Harness .............................................................. 140
REP 51.5.2 DADF Regi Motor........................................................................................ 142
REP 51.5.3 DADF Feed Motor ....................................................................................... 143
REP 51.8.1 Regi Chute .................................................................................................. 144
REP 51.8.2 Retard Chute............................................................................................... 145
REP 51.9.1 Takeaway Roll............................................................................................. 145
REP 51.9.2 Sensor Bracket............................................................................................ 148
REP 51.12.1 Nudger Roll, Feed Roll.............................................................................. 148
REP 51.14.1 Retard Roll ................................................................................................ 150
4.3 Adjustment
1 IIT
ADJ 1.6.1 Full/Half Rate Carriage Position Adjustment ................................................. 151
ADJ 1.6.2 IIT Lead Edge Registration ............................................................................ 153
ADJ 1.6.3 IIT Side Registration ...................................................................................... 153
ADJ 1.6.4 IIT Vertical/Horizontal Reduce/Enlarge.......................................................... 154
ADJ 1.6.5 DADF Original Detection Correction (Size Detection Auto-Correction) ......... 156
ADJ 1.6.6 UI Touch Panel Origin Point Correction......................................................... 157
18 ELECTRICAL
ADJ 18.1.1 IOT Lead Edge/Side Edge Registration....................................................... 159
ADJ 18.1.2 Edge Erase Value Adjustment..................................................................... 160
ADJ 18.2.3 Things to take note when replacing Important Information Stored Components (ISC)161
ADJ 18.2.4 Firmware Version Upgrade(FX Only) .......................................................... 164
ADJ 18.2.5 Thin Line Correction Mode Adjustment ....................................................... 165
ADJ 18.2.6 LPH Exposure Amount Fine Adjustment ..................................................... 166
4.1 Introduction 4.1.2 Terms and Symbols
This section contains procedures required for parts disassembly, assembly, replacement and adjustment The terms and symbols used throughout this manual are explained here.
in the field service.
WARNING
4.1.1 How to Use the Disassembly/Assembly and Adjustment Indicates an imminently hazardous situation, such as death or serious injury if operators do not
1. For installation procedures, only NOTEs are described here since installation procedures are the handle the machine correctly by disregarding the statement.
reverse of removal ones. WARNING
2. (Figure X) at the beginning of a procedure indicates that its detailed steps are shown in illustration. Indicates a potentially hazardous situation, such as death or serious injury if operators do not
Numbers in the illustration indicate the sequence of the steps. handle the machine correctly by disregarding the statement.
3. (REP X.X.X) at the end of a procedure indicates the replacement procedure to be referred to. CAUTION
4. Item numbers of disassembly/assembly and adjustment procedures (i.e. REP/ADJ No.) correlate to Indicates a potentially hazardous situation, such as injury if operators do not handle the machine
PL No. in Chapter 5 Parts List. Therefore, an appropriate replacement or adjustment procedure can correctly by disregarding the statement.
easily be referred to a PL No. or vice versa. E.g. The replacement or adjustment procedure of
• Note: Used when work procedures and rules are emphasized.
Component PL 1.1 is REP 1.1.X or ADJ 1.1.X.
Used to alert you to a procedure, if not strictly observed, could result in damage to the machine or
5. When replacement/adjustment procedures or title items vary by modification or model, the equipment.
modification number or the model are indicated at the beginning or the end of the respective titles or
• Refer: Used when other explanations are given.
procedures.
• Purpose: Used to explain the purpose of adjustment.
E.g. 1) REP X.X.X Main PWB [Models with 1V]
• Safety Critical Components (SCC)
*Indicates that the entire procedure under this title applies to machines with Tag 1V.
For the safety control of the Safety Critical Components and the components specified, follow the
E.g. 2)
regulations regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.
Table 1 • Important Information Stored Component (ISC)
This component stores all the important customer information that is input after the installation.
Symbol Description
When performing replacement, follow the procedures in "Chapter 4 Adjustment" to replace/discard.
Illustration 1: Indicates that a specific part has been modified by the tag number Make absolutely sure that no customer information gets leaked outside.
within the circle.
Figure 1 4001
Illustration 2: Indicates that the configuration of the part shown is the
configuration before the part was modified by the number within the circle.
Figure 2 4002
6. Positions or directions of the machine and directions inside the machine used in the procedure are
defined as listed below.
(1) Front: Front of the machine
(2) Right: Right-hand side when facing the front of the machine.
(3) Left: Left-hand side when facing the front of the machine.
(4) Rear: Rear when facing the front of the machine.
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REP 1.1.1 Platen Cushion REP 1.2.1 Platen Glass
Parts List on PL 1.1 Parts List on PL 1.2
Replacement Removal
NOTE: Remove all remaining tapes on the Platen Cover after the Platen Cushion has been peeled off. WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
1. Place the Platen Cushion on the Platen Glass, at the proper position. (Figure 1) progress. Turn the power OFF and make sure that the screen display turns OFF.
(1) Peel off the seals (x2). Turn the main power switch OFF and unplug the power plug.
(2) Leave a gap of 0.5±0.3mm between the Regi. Guide and the Platen Guide of the Platen Glass. 1. Open the Platen Cover or DADF.
(3) Close the Platen Cover gently and press it onto the Platen Cushion. 2. Remove the Platen Glass. (Figure 1)
(1) Remove the screws (x2).
(2) Remove the Right Side Plate.
(3) Remove the Platen Glass.
Figure 1 j0ki40102
Replacement
Figure 1 j0ki40101 1. To install, carry out the removal steps in reverse order taking note of the following:
NOTE: Push the Platen Glass in the direction of arrow A and the Right Side Plate in the direction of arrow
B.
(Figure 2)
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REP 1.2.2 W85 Control Panel
Parts List on PL 1.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn the main power switch OFF and unplug the power plug.
1. Open the Platen Cover or DADF.
2. Open the Front Cover.
3. Remove the Front Left Cover. (Figure 1)
(1) Remove the screw.
(2) Remove the Front Left Cover in the direction of the arrow.
Figure 2 j0ki40103
Figure 1 j0ki91083
4. Remove the screws that secure the W85 Control Panel. (Figure 2)
(1) Remove the Stylus Pen.
(2) Remove the screws (x2).
Figure 2 j0ki40104 Figure 4 j0ki91086
5. Remove the screws that secure the W85 Control Panel. (Figure 3) Replacement
(1) Remove the screws (x2). 1. To install, carry out the removal steps in reverse order.
2. Align the cable tie of the USB Cable to the right side of the clamp. (Figure 5)
Figure 3 j0ki91085
Figure 5 j0ki40164
6. Remove the W85 Control Panel. (Figure 4)
(1) Hold the W85 Control Panel and slide it slowly to the front. 3. Push in the excess length of the USB Cable into the opening. (Figure 6)
(2) Release the W85 UI Cable from the hooks (x2).
(3) Release the hook at the bottom of the Connector Housing and disconnect the connector.
(4) Release the USB Cable from the clamp.
(5) Disconnect the connector of the USB Cable at the inner side.
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REP 1.2.3 USB Cable
Parts List on PL 1.2
Replacement
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn the main power switch OFF and unplug the power plug.
1. When replacing the USB Cable, store the excess length in between the clamps (x2) as shown in the
figure. (Figure 1)
Figure 6 j0ki40165
4. When attaching the W85 UI Cable to the hook, make it so that the coated end of the W85 UI Cable
is positioned at the hook as shown in the figure. (Figure 7)
Figure 1 j0ki40163
Figure 7 j0ki40166
REP 1.3.1 W85 Console Assembly
Parts List on PL 1.3
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn the main power switch OFF and unplug the power plug.
Reference: Cleaning the Touch Panel
• When cleaning the Touch Panel, use soft cloth with mild detergent or alcohol and wipe gently.
1. Open the Platen Cover or DADF.
2. Open the Front Cover.
3. Remove the Front Left Cover. (Figure 1)
(1) Remove the screw.
Figure 2 j0ki40151
(2) Remove the Front Left Cover in the direction of the arrow.
5. Remove the One Touch Panel. (Figure 3)
(1) Release the hooks (x2).
(2) Remove the One Touch Panel.
(3) Move the Block of the Connector Housing in the direction of the arrow.
(4) Remove the Flexible Flat Cable.
Figure 1 j0ki91083
4. Remove the Stylus Pen. (Figure 2)
(1) Remove the Stylus Pen.
Figure 3 j0ki40152
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6. Release the hooks of the Overlay Cover. (Figure 4)
(1) Release the hooks (x3).
Figure 6 j0ki91124
Figure 4 j0ki91180 9. Remove the screws that secure the W85 Console Assembly. (Figure 7)
(1) Remove the Tapping Screw.
7. Remove the Overlay Cover. (Figure 5) (2) Remove the screws (x2).
(1) Remove the Overlay Cover in the direction of the arrow.
Figure 7 j0ki40153
Figure 5 j0ki91123
10. Remove the screws that secure the W85 Console Assembly. (Figure 8)
8. Remove the Overlay Cover. (Figure 6) (1) Remove the Tapping Screws (x2).
(1) Release the hooks (x3) and remove the Overlay Cover in the direction of the arrow. (2) Remove the screw.
Figure 8 j0ki40154 Figure 10 j0ki40156
11. Move the W85 Console Assembly in the direction of the arrow. (Figure 9) 13. Turn the W85 Console Assembly upside down and place it gently on the Platen Glass.
(1) Move the W85 Console Assembly in the direction of the arrow. 14. Disconnect the connector of the W85 Console Assembly. (Figure 11)
(1) Release the hook and disconnect the connector.
(2) Disconnect the connector of the USB Cable.
Figure 9 j0ki40155
12. Remove the W85 UI Cable from the hook. (Figure 10)
Figure 11 j0ki40157
(1) Remove the W85 UI Cable from the hook.
Replacement
1. To install, carry out the removal steps in reverse order.
2. When attaching the W85 UI Cable to the hook, make it so that the coated end of the W85 UI Cable
is positioned at the hook as shown in the figure. (Figure 12)
(A) Coated end of W85 UI Cable
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REP 1.4.1 CCD Lens Assembly
Parts List on PL 1.4
Removal
NOTE: Light axis correction using UI Diag is required after replacing the parts. After replacement, always
check the light axis and perform the light axis correction adjustment where necessary. (The correction
steps are described in this procedure.)
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn the main power switch OFF and unplug the power plug.
NOTE: Because the removal procedure for 2270/3370 and 4470/5570 are the same (they differ only by
the shape of their CCD Lens Assembly), only the shape for 4470/5570 will be described here.
1. Remove the following parts:
Figure 12 j0ki40158
• Platen Glass (REP 1.2.1)
3. Store the excess length of the USB Cable as shown in (A) in the figure. (Figure 13) • Lens Cover (PL 1.4)
2. Move the APS Sensor. (Figure 1)
(1) Remove the screw (round).
(2) Release the harness from the clamp.
(3) Move the APS Sensor.
Figure 13 j0ki40159
Figure 1 j0ki40112
3. Disconnect the CCD Flexible Print Cable. (Figure 2)
(1) Release the hook and disconnect the connector.
If any problems are found in images (especially alignment), go to Step 10.
NOTE: In the following steps, it is best to work in a condition in which outside light is minimized. If
the servicing site is located directly below the fluorescent light, perform the servicing with the Platen
(or DADF) somewhat closed to shut out the outside light.
10. Enter UI Diag.
11. Enter IIT Calibration (White Reference Adjustment, CCD Calibration, Optical Axis Correction).
12. Select [Optical Axis Correction].
13. Follow the instructions shown on the screen. Open the Platen and press the [Start] button.
The Lamp Carriage moves and the lamp irradiates.
14. Check the following items on the UI screen.
Table 1
Optical Axis Correction
Optical Axis Correction Judgment (Result) NG
Figure 2 j0ki40113
Front Nut Correction Angle -: Left rotation -90
4. Replace the CCD Lens Assembly. (Figure 3) Rear Nut Correction Angle +: Right rotation -555
NOTE: When removing the CCD Lens Assembly, never remove the screws (x2) of the jig pin.
Optical Axis Correction Judgment (Result): Displays OK/NG. If OK appears, the operation is
(1) Remove the screws (x4). complete. If NG appears, correction is needed. Front/Rear Nut Correction Angle: Shows a
(2) Replace the CCD Lens Assembly. combination of ± with a numeral.
(3) Secure the CCD Lens Assembly by using the screws (x4). • Front Nut refers to the nuts at the front of the CCD Lens Assembly.
• Rear Nut refers to the nuts at the rear of the CCD Lens Assembly.
• +: Refers to right rotation.
• -: Refers to left rotation.
• Numeral: Refers to the angle. (Unit: degrees)
Using the content of the above table as an example:
The Front Nut must be rotated 90 deg. to the left.
The Rear Nut must be rotated 555 deg. to the left.
NOTE: If the value is an abnormal number such as 990, clean the Platen Glass and the mirror, etc.
and start again. This may be due to the light path being blocked.
15. Carry out the steps above using the information on the UI screen.
16. Rotate the nut. (Figure 4)
Figure 3 j0ki40114
5. Connect the CCD Flexible Print Cable.
6. Install the APS Sensor and Lens Cover.
7. Install the Platen Glass. (No need to install the guide for holding the glass.)
8. Make a copy onto A3 size paper using the Test Chart, and check both Lead and Tail sides.
9. Reinstall the removed parts if no problems are found.
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NOTE: As it is difficult to control the rotation amount, it is recommended to draw a line on a strip of REP 1.5.1 Front/Rear Carriage Cable
paper and tape it to the tip of the Box Driver to make a mark as shown in the figure below.
Parts List on PL 1.5
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
CAUTION
The burr at the edge of the IIT Frame might cause injury. Be very careful when disconnect the Carriage.
NOTE: The front and rear coatings of the Carriage Cable are different.
Front: Silver
Rear: Black
NOTE: Only the replacement procedures for the Rear Carriage Cable is described here. The
replacement procedures for the Front Carriage Cable is the same as for the Rear Carriage Cable.
NOTE: The Carriage Cables must be replaced one by one. Never remove both front and rear cables at
Figure 4 j0ki40115 the same time.
17. After the adjustment, enter IIT Calibration (White Reference Adjustment, CCD Calibration, Optical 1. Open the DADF or the Platen Cover.
Axis Correction) and perform the Optical Axis Correction again. [Refer to 6.4.2.19] 2. Remove the following parts:
18. Repeat Steps 10 to 17 until the judgment displays "OK". • Platen Glass (REP 1.2.1)
NOTE: If the result is OK, the operation can be completed even if the number of rotations is still • W85 Control Panel (REP 1.2.2)
displayed. • IIT Left Cover (PL 1.1)
3. Unfasten the Full Rate Carriage from the Carriage Cable. (Figure 1)
19. Reinstall all removed parts.
(1) Move the Full Rate Carriage to the notch on the Frame.
(2) Remove the screw.
Figure 1 j0ki40118
4. Remove the Carriage Cable. (Figure 2)
(1) Remove the spring from the Frame.
(2) Detach the cable from the spring.
Figure 4 j0wa40112
Figure 2 j0sr41815 2. Wind the Carriage Cable at the spring end around the Pulley for 2 rounds. (Figure 5)
(1) Wind the cable 2 rounds.
5. Remove the Carriage Cable. (Figure 3) (2) Fix the cable at the spring end on the Frame with tape.
(1) Pull out the ball from the notch of the Frame and remove the Carriage Cable.
Figure 5 j0sr41817
Figure 3 j0ki40150
3. Wind the Carriage Cable at the ball end around the Pulley for 1.5 rounds. (Figure 6)
Replacement (1) Wind the cable 1.5 rounds.
1. Insert the ball of the Carriage Cable into the groove of the Pulley. (Figure 4) (2) Fix the cable wound on the Pulley with tape to prevent it from getting loose.
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Figure 6 j0sr41818 Figure 8 j0ki40119
NOTE: The figure below shows the number of rounds made by Carriage Cable at the front and rear. 5. Install the spring end of the Carriage Cable. (Figure 9)
(Figure 7) (1) Peel off the tape that secures the cable.
(2) Hang the cable on the Pulley.
(3) Hang it on the Pulley at the rear of Half Rate Carriage.
(4) Hang the spring on the Cable and attach it to the Frame.
Figure 7 j0ki40162
4. Install the ball end of the Carriage Cable. (Figure 8)
(1) Hang the cable on the larger Pulley of the Half Rate Carriage.
(2) Hang the ball on the notch of the Frame.
Figure 9 j0ki40120
6. Affix the cable to the Full Rate Carriage. (Figure 10) REP 1.5.2 (SCC) Carriage Motor
(1) Peel off the tape.
Parts List on PL 1.5
(2) Move the Full Rate Carriage to the notch on the Frame.
(3) Affix the cable to the Full Rate Carriage.
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the following parts:
• Platen Cover or DADF Assembly (REP 51.1.1)
• Filter Cover (PL 19.3)
• Rear Upper Cover (PL 19.3)
• IIT Right Cover (PL 1.1)
• IIT Rear Cover (PL 1.1)
• IIT Top Cover (PL 1.1)
2. Remove the Carriage Motor. (Figure 1)
(1) Disconnect the connector.
(2) Remove the cable band.
Figure 10 j0ki40121 (3) Remove the spring.
(4) Remove the screws (x3).
7. Adjust the position of Full Rate/Half Rate Carriages. (ADJ 1.6.1) (5) Remove the Carriage Motor.
8. Restore the machine to its original state.
Figure 1 j0ki40122
Replacement
1. To install, carry out the removal steps in reverse order.
2. Install the Belt to the Pulley of the Carriage Motor. (Figure 2)
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
1 IIT 4-18 Version 1.2
REP 1.6.1 LED Lamp PWB
Parts List on PL 1.6
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: Do not touch the chip on the LED Lamp PWB.
1. Open the Platen Cover or DADF.
2. Remove the Platen Glass. (REP 1.2.1)
3. Move the Full Rate Carriage to the notch on the Frame.
4. Disconnect the connector. (Figure 1)
(1) Move the Block of the Connector Housing in the direction of the arrow.
Figure 2 j0ki40123
(2) Remove the Flexible Flat Cable.
3. Take note of the following points when installing the Carriage Motor.
(1) Attach the spring.
(2) Loosely affix the Carriage Motor that comes attached with a Belt.
(3) Move the carriage to fit the Belt.
(4) Secure the Carriage Motor to the Main Unit.
4. After installing the Carriage Motor, move the Full Rate Carriage back and forth and check that it is
moving smoothly.
Figure 1 j0ki40124
5. Remove the LED Lamp. (Figure 2)
(1) Remove the screws (x2).
(2) Remove the LED Lamp.
Figure 2 j0ki40125 Figure 4 j0ki40127
6. Remove the LED Lamp PWB. (Figure 3) 3. When installing the LED Lamp, insert the rear side of the LED Lamp PWB into the square hole of
(1) Remove the screws (x4). the Full Rate Carriage. (Figure 5)
(2) Remove the LED Lamp PWB.
(A) Take note so as not to touch the LED chip.
Figure 5 j0ki40128
4. When installing the LED Lamp, affix the Full Rate Carriage by using the hook of the LED Lamp.
Figure 3 j0ki40126 (Figure 6)
Replacement
1. To install, carry out the removal steps in reverse order.
2. When installing the LED Lamp PWB, loosely affix screw A and tighten the screws in order of 1 to 4.
(Figure 4)
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1 IIT 4-20 Version 1.2
REP 1.6.2 LED Lamp Wire Harness
Parts List on PL 1.6
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Open the Platen Cover or DADF.
2. Remove the following parts:
• CCD Lens Assembly (REP 1.4.1)
• LED Lamp (REP 1.6.1)
3. Remove the PWB Cover. (Figure 1)
(1) Remove the screw (Blue, x1).
Figure 6 j0ki40129 (2) Remove the screws (Round: x2).
(3) Remove the PWB Cover in the direction of the arrow.
5. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 956-803"
• "Chain Link: 956-804"
Figure 1 j0ki40130
4. Disconnect the LED Lamp Wire Harness. (Figure 2)
(1) Move the Block of the Connector Housing in the direction of the arrow.
(2) Disconnect the LED Lamp Wire Harness.
(3) Peel off the LED Lamp Wire Harness from the adhesive tape section.
(4) Remove the LED Lamp Wire Harness from the Core in the direction of the arrow.
(2) Move the Full Rate Carriage in the direction of the arrow and remove it.
Figure 4 j0ki40133
7. Turn the Full Rate Carriage upside down.
8. Remove the guide. (Figure 5)
(1) Remove the screw.
Figure 2 j0ki40131 (2) Remove the guide.
5. Remove the LED Lamp Wire Harness from the Harness Holder. (Figure 3)
(1) Remove the LED Lamp Wire Harness from the Harness Holder.
Figure 5 j0ki40134
9. Remove the LED Lamp Wire Harness from the Full Rate Carriage. (Figure 6)
Figure 3 j0ki40132 (1) Remove the LED Lamp Wire Harness.
6. Remove the Full Rate Carriage. (Figure 4)
(1) Remove the screws (x2).
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Figure 6 j0ki40135 Figure 8 j0ki40137
Replacement 4. When installing the PWB Cover, attach the hooks (x4). (Figure 9)
1. To install, carry out the removal steps in reverse order.
2. The LED Lamp Wire Harness is to be installed to the Harness Guide of the Half Rate Carriage.
(Figure 7)
(A) Harness Guide
Figure 9 j0ki40138
5. Adjust the position of Full Rate/Half Rate Carriages. (ADJ 1.6.1)
Figure 7 j0ki40136
3. When securing the LED Lamp Wire Harness to the Base Frame using adhesive tape, align it to the
mark as shown in the figure to paste it. (Figure 8)
REP 1.6.3 Light Guide
Parts List on PL 1.6
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: Do not touch the Light Guide using bare hands.
1. Remove the DADF. (REP 51.1.1)
2. Remove the Platen Glass. (REP 1.2.1)
3. Move the Full Rate Carriage to the notch on the Frame.
4. Remove the Light Guide. (Figure 1)
(1) Remove the screw.
Figure 2 j0ki40149
(2) Remove the clip.
(3) Remove the screw.
(4) Remove the clip.
(5) Remove the Light Guide.
(A) Take note so as to not damage the Lamp Wire Harness.
Figure 1 j0ki40148
Replacement
1. To install, carry out the removal steps in reverse order.
2. When installing the Light Guide, insert the boss of the Light guide into the positioning hole of the Full
Rate Carriage. (Figure 2)
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2010/08
1 IIT 4-24 Version 1.2
REP 1.7.1 (SCC) IIT Trans PWB
Parts List on PL 1.7
Removal
NOTE: Backup the data before replacing the PWB. (ADJ 35.2.1) When restoring the data, first download
the backup and then perform the firmware upgrade. (ADJ 35.1.1)
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
CAUTION
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.
1. Remove the Filter Cover and Rear Upper Cover. (PL 19.3)
2. Remove the IIT Rear Cover. (Figure 1) Figure 2 j0ki40140
(1) Loosen the screws (x2) and disconnect the connector.
4. Open the Platen or the DADF.
(2) Remove the screws (x2).
5. Remove the Platen Glass. (REP 1.2.1)
(3) Remove the IIT Rear Cover.
6. Remove the Lens Cover. (PL 1.4)
7. Remove the PWB Cover. (Figure 3)
(1) Remove the screw (Blue, x1).
(2) Remove the screws (Round: x2).
(3) Remove the PWB Cover in the direction of the arrow.
Figure 1 j0ki40139
3. Disconnect the connectors at the rear side that are connected to the IIT Trans PWB. (Figure 2)
(1) Release the hook and disconnect the connector.
(2) Disconnect the connector.
(3) Remove the Lock Screws (x2). Figure 3 j0ki40130
(4) Remove the screw.
8. Disconnect the connectors that are connected to the IIT Trans PWB. (Figure 4)
(1) Move the Block of the Connector Housing in the direction of the arrow.
(2) Remove the Flexible Print Cable.
(3) Open the Plate of the Connector Housing in the direction of the arrow.
(4) Remove the Flexible Print Cable.
(5) Release the hook and disconnect the connector.
(6) Disconnect the connector.
Figure 5 j0ki40143
Replacement
1. To install, carry out the removed steps in reverse order.
2. When the PWB is replaced, remove the EEP ROM from the old PWB and install it onto the new one.
(Figure 6)
Figure 4 j0ki40141
9. Remove the IIT Trans PWB. (Figure 5)
(1) Remove the screws (x4).
(2) Remove the IIT Trans PWB.
Figure 6 j0ki40142
3. When installing the PWB Cover, attach the hooks (x4). (Figure 7)
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1 IIT 4-26 Version 1.2
REP 1.8.1 USB Connector
Parts List on PL 1.8
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Release the hooks of the Overlay Cover. (Figure 1)
(1) Release the hooks (x3).
Figure 7 j0ki40138
Figure 1 j0ki91180
2. Remove the Overlay Cover. (Figure 2)
(1) Remove the Overlay Cover in the direction of the arrow.
Figure 2 j0ki91123
3. Remove the screws that secure the USB Connector. (Figure 3)
(1) Remove the screw.
(2) Remove the Tapping Screws (x2).
Figure 3 j0ki40160
4. Remove the USB Connector. (Figure 4)
(1) Shift the USB Connector.
(2) Disconnect the connector of the USB Cable.
Figure 4 j0ki40161
Replacement
1. To install, carry out the removal steps in reverse order.
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2010/08
1 IIT 4-28 Version 1.2
REP 2.1.1 (SCC) LPH Unit (Y, M, C, K) Replacement
Parts List on PL 2.1 1. To install, carry out the removal steps in reverse order.
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: Because the removal procedure for the LPH Units (Y, M, C, and K) are the same, the following
describes only the procedure for the LPH Unit (K).
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
NOTE: Place paper under the Developer Housing Assembly (Y, M, C, K) and on the floor so that the
toner, etc. do not dirty the floor and the machine during servicing.
1. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
• Toner Cartridge (Y, M, C, K) (PL 5.1)
• Waste Box (PL 8.2)
• IBT Belt Cleaner Assembly (REP 6.1.1)
• Tension Lever (PL 6.1)
2. Remove the Developer Housing Assembly (K). (REP 5.2.1)
3. Remove the LPH Unit (K). (Figure 1)
(1) Remove the screw.
(2) Remove the LPH Unit (K).
Figure 1 j0ki40212
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2010/08
2 LPH 4-30 Version 1.2
REP 2.2.1 LPH Cable Assembly (2270/3370)
Parts List on PL 2.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
1. Disconnect all cables connected to the Control section on the right of the machine.
2. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
• Rear Lower Cover (REP 19.3.1) Figure 2 j0ki40202
• Left Rear Upper Cover (PL 19.2)
3. Disconnect the LPH Cables (x4) from the MCU PWB. (Figure 1) 7. Remove the Takeaway Clutch. (Figure 3)
(1) Disconnect the LPH Cables (x2). (1) Release the wire harness from the clamp.
(2) Disconnect the LPH Cables (x2). (2) Disconnect the connector.
(3) Release the LPH Cable from the cable holder. (3) Remove the screws (x2).
(4) Release the LPH Cable from the cable holder. (4) Remove the Bracket and Takeaway Clutch.
Figure 1 j0ki40201 Figure 3 j0ki40213
4. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1) 8. Remove the Cable Supports (x2). (Figure 4)
5. Remove the Drum/Deve Drive Assembly. (REP 3.3.1) (1) Release the wire harness from the clamps (x2).
6. Release the wire harness from the Harness Holder. (Figure 2) (2) Remove the Cable Support.
(1) Disconnect the connectors (x4). (3) Remove the Cable Support.
(2) Release the wire harness from the Harness Holder.
Figure 4 j0ki40214 Figure 6 j0ki40209
9. Remove the Main Drive Assembly. (Figure 5) 11. Remove the screws that secure the LPH Cable Assembly. (Figure 7)
(1) Disconnect the connector. (1) Disconnect the LPH Cables (x4).
(2) Remove the screws (x4). (2) Remove the screws (x2).
(3) Remove the Main Drive Assembly. (3) Remove the LPH Cable Assembly.
Figure 5 j0ki40215 Figure 7 j0ki40210
10. Release the LPH Cable. (Figure 6) 12. Remove the LPH Cable Assembly. (Figure 8)
(1) Disconnect the connector. (1) Release the hooks (x2) and remove the LPH Cable Assembly in the direction of the arrow.
(2) Release the LPH Cable from the clamps (x3).
(3) Release the LPH Cable from the cable holder.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
2 LPH 4-32 Version 1.2
Figure 8 j0ki40211 Figure 10 j0ki40217
Replacement
1. To install, carry out the removal steps in reverse order.
2. When installing the Takeaway Clutch, align the bosses (x4) of the bearing to the installation holes.
(Figure 9)
Figure 9 j0ki40216
3. When installing the Bracket, insert the Bracket into the tab of the Takeaway Clutch. (Figure 10)
REP 2.2.2 LPH Cable Assembly (4470/5570)
Parts List on PL 2.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
1. Disconnect all cables connected to the Control section on the right of the machine.
2. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
• Rear Lower Cover (REP 19.3.1) Figure 2 j0ki40202
• Left Rear Upper Cover (PL 19.2)
3. Disconnect the LPH Cables (x4) from the MCU PWB. (Figure 1) 7. Remove the Takeaway Motor. (Figure 3)
(1) Disconnect the LPH Cables (x2). (1) Disconnect the connector.
(2) Disconnect the LPH Cables (x2). (2) Remove the cable band.
(3) Release the LPH Cable from the cable holder. (3) Remove the screws (x3).
(4) Release the LPH Cable from the cable holder. (4) Release the clamp.
(5) Move the wire harness in the direction of the arrow.
(6) Remove the screw.
(7) Remove the Takeaway Motor.
Figure 1 j0ki40201
4. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1)
5. Remove the Drum/Deve Drive Assembly. (REP 3.3.2) Figure 3 j0ki40203
6. Release the wire harness from the Harness Holder. (Figure 2)
(1) Disconnect the connectors (x4). 8. Remove the gear and shaft. (Figure 4)
(2) Release the wire harness from the Harness Holder. (1) Remove the gear and shaft.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
2 LPH 4-34 Version 1.2
Figure 4 j0ki40204 Figure 6 j0ki40208
9. Remove the Cable Supports (x2). (Figure 5) 11. Release the LPH Cable. (Figure 7)
(1) Remove the Cable Support. (1) Disconnect the connector.
(2) Remove the Cable Support. (2) Release the LPH Cable from the clamps (x3).
(3) Release the wire harness from the clamp. (3) Release the LPH Cable from the cable holder.
(4) Remove the cable band.
Figure 7 j0ki40209
Figure 5 j0ki40207
12. Remove the screws that secure the LPH Cable Assembly. (Figure 8)
10. Remove the Main Drive Assembly. (Figure 6) (1) Disconnect the LPH Cables (x4).
(1) Disconnect the connectors (x2). (2) Remove the screws (x2).
(2) Remove the screws (x4).
(3) Remove the Main Drive Assembly.
Figure 8 j0ki40210 Figure 10 j0ki40205
13. Remove the LPH Cable Assembly. (Figure 9) 3. When installing the Takeaway Motor, align the shaft to the hole of the bearing. (Figure 11)
(1) Release the hooks (x2) and remove the LPH Cable Assembly in the direction of the arrow.
Figure 11 j0ki40206
Figure 9 j0ki40211
Replacement
1. To install, carry out the removal steps in reverse order.
2. When installing the gear and shaft, align the bosses (x4) of the bearing to the installation holes.
(Figure 10)
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
2 LPH 4-36 Version 1.2
REP 3.2.1 Main Drive Assembly (2270/3370)
Parts List on PL 3.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the Rear Lower Cover. (REP 19.3.1)
2. Open the PWB Chassis Unit. (REP 18.1.1)
3. Remove the Takeaway Clutch. (Figure 1)
(1) Release the wire harness from the clamp.
(2) Disconnect the connector.
(3) Remove the screws (x2).
(4) Remove the Bracket and Takeaway Clutch. Figure 2 j0ki40315
Replacement
1. To install, carry out the removal steps in reverse order.
2. When installing the Takeaway Clutch, align the bosses (x4) of the bearing to the installation holes.
(Figure 3)
Figure 1 j0ki40314
4. Remove the Main Drive Assembly. (Figure 2)
(1) Disconnect the connectors (x2).
(2) Remove the screws (x4).
(3) Remove the Main Drive Assembly. Figure 3 j0ki40216
3. When installing the Bracket, insert the Bracket into the tab of the Takeaway Clutch. (Figure 4)
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2010/08
3 Drive 4-38 Version 1.2
REP 3.2.2 Main Drive Assembly (4470/5570)
Parts List on PL 3.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the Rear Lower Cover. (REP 19.3.1)
2. Open the PWB Chassis Unit. (REP 18.1.1)
3. Remove the Takeaway Motor. (Figure 1)
(1) Disconnect the connector.
(2) Remove the cable band.
(3) Remove the screws (x3).
Figure 4 j0ki40217 (4) Release the clamp.
(5) Move the wire harness in the direction of the arrow.
(6) Remove the screw.
(7) Remove the Takeaway Motor.
Figure 1 j0ki40307
4. Remove the gear and shaft. (Figure 2)
(1) Remove the gear and shaft.
Figure 2 j0ki40204 Figure 4 j0ki40205
5. Remove the Main Drive Assembly. (Figure 3) 3. When installing the Takeaway Motor, align the shaft to the hole of the bearing. (Figure 5)
(1) Disconnect the connectors (x2).
(2) Remove the screws (x4).
(3) Remove the Main Drive Assembly.
Figure 5 j0ki40206
Figure 3 j0ki40308
Replacement
1. To install, carry out the removal steps in reverse order.
2. When installing the gear and shaft, align the bosses (x4) of the bearing to the installation holes.
(Figure 4)
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2010/08
3 Drive 4-40 Version 1.2
REP 3.3.1 Drum/Deve Drive Assembly (2270/3370)
Parts List on PL 3.3a
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
1. Remove the Drum (Y, M, C, K). (REP 8.1.1)
2. Remove the Rear Lower Cover. (REP 19.3.1)
3. Open the PWB Chassis Unit. (REP 18.1.1)
4. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1) Figure 2 j0ki40310
5. Move the Harness Holder. (Figure 1)
(1) Disconnect the connectors (x4). 7. Remove the Rear Bottom Fan. (Figure 3)
(2) Release the hook and move the Harness Holder. (1) Disconnect the connector.
(2) Remove the screws (x2).
(3) Remove the Rear Bottom Fan.
Figure 1 j0ki40309
6. Move the Harness Holder. (Figure 2) Figure 3 j0ki40311
(1) Release the wire harness from the Harness Holder.
(2) Disconnect the connectors (x2). 8. Slide the Bracket. (Figure 4)
(3) Disconnect the connectors (x2). (1) Remove the screws (x3).
(4) Release the hook and move the Harness Holder. (2) Slide the Bracket.
NOTE: When placing the Drum/Deve Drive Assembly on the floor, place it with its Motor section
facing downwards as shown in the following figure. (Figure 6)
Figure 4 j0ki40304
9. Remove the Drum/Deve Drive Assembly. (Figure 5)
Figure 6 j0ki40313
(1) Remove the screws (x6).
(2) Remove the Drum/Deve Drive Assembly. Replacement
1. To install, carry out the removal steps in reverse order.
Figure 5 j0ki40312
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
3 Drive 4-42 Version 1.2
REP 3.3.2 Drum/Deve Drive Assembly (4470/5570)
Parts List on PL 3.3a
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
1. Remove the Drum (Y, M, C, K). (REP 8.1.1)
2. Remove the Rear Lower Cover. (REP 19.3.1)
3. Open the PWB Chassis. (REP 18.1.1)
4. Remove the LVPS (Deve). (REP 5.3.1) Figure 2 j0ki40302
5. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1)
6. Move the Harness Holder. (Figure 1) 8. Remove the Rear Bottom Fan. (Figure 3)
(1) Disconnect the connectors (x4). (1) Disconnect the connector.
(2) Release the hook and move the Harness Holder. (2) Remove the screws (x2).
(3) Remove the Rear Bottom Fan.
Figure 1 j0ki40301
Figure 3 j0ki40303
7. Move the Harness Holder. (Figure 2)
(1) Release the wire harness from the Harness Holder. 9. Slide the Bracket. (Figure 4)
(2) Disconnect the connectors (x2). (1) Remove the screws (x3).
(3) Disconnect the connectors (x4). (2) Slide the Bracket.
(4) Release the hook and move the Harness Holder.
NOTE: When placing the Drum/Deve Drive Assembly on the floor, place it with its Motor section
facing downwards as shown in the following figure. (Figure 6)
Figure 4 j0ki40304
10. Remove the Drum/Deve Drive Assembly. (Figure 5)
Figure 6 j0ki40306
(1) Remove the screws (x6).
(2) Remove the Drum/Deve Drive Assembly. Replacement
1. To install, carry out the removal steps in reverse order.
Figure 5 j0ki40305
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
3 Drive 4-44 Version 1.2
REP 5.1.1 Toner Dispense Motor Assembly
Parts List on PL 5.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
1. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
• Toner Cartridge (Y, M, C, K) (PL 5.1)
• Waste Box (PL 8.2) Figure 2 j0ki40807
• IBT Belt Cleaner Assembly (REP 6.1.1)
• Tension Lever (PL 6.1) 5. Remove the Top Rear Cover. (PL 19.2)
2. Remove the Drum Cover. (Figure 1) 6. Remove the Top Cover. (REP 19.2.1)
(1) Remove the screws (x2). 7. Remove the Rear Lower Cover. (REP 19.3.1)
(2) Open the Drum Cover up to the position in the figure. 8. Open the PWB Chassis Unit. (REP 18.1.1)
(3) Remove the Drum Cover. 9. Remove the HVPS (1st/2nd/DTC). (REP 6.2.1)
10. Disconnect the connectors (x4). (Figure 3)
(1) Release the clamps (x4) of the wire harness.
(2) Disconnect the connectors (x4).
Figure 1 j0ki40806
3. Open the L/H Cover Unit.
4. Remove the Front Cover together with the Inner Cover. (Figure 2) Figure 3 j0ki40508
(1) Remove the screws (x6).
(2) Remove the Front Cover together with the Inner Cover. 11. Remove the Conductor Housing Assembly. (Figure 4)
(1) Remove the screws (x3).
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5 Development 4-46 Version 1.2
(2) Remove the Conductor Housing Assembly.
Figure 6 j0ki40511
Figure 4 j0ki40509
Replacement
12. Disconnect the connectors (x4). (Figure 5) 1. To install, carry out the removal steps in reverse order.
(1) Remove the cable bands (x4).
NOTE: If any of the Toner Dispense Motors (Y, M, C, K) was removed, align the connector sections
(2) Release the wire harness from the clamp. to the arrows when installing. (Figure 7)
(3) Disconnect the connectors (x4).
Figure 7 j0ki40512
Figure 5 j0ki40510
13. Remove the Toner Dispense Motor Assembly. (Figure 6)
(1) Remove the screws (x5).
(2) Remove the Toner Dispense Motor Assembly.
REP 5.2.1 Developer Housing Assembly (Y, M, C, K)
Parts List on PL 5.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: Because the removal procedure for the Developer Housing Assemblies (Y, M, C, and K) is the
same, the following describes only the procedure for the Developer Housing Assembly (K).
NOTE: When removing the Deve. Housing, pay attention to the following:
• Foreign substances in the Deve. Housing.
• Foreign substances on the surface of the Deve. Housing, especially on the Developer Material Roll
and Lower Seal.
• Toner sticking to the gear of the Developer Housing Assembly. Figure 1 j0ki40806
• Toner sticking to the MOB ADC Assembly.
3. Open the L/H Cover Unit.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue. 4. Remove the Front Cover together with the Inner Cover. (Figure 2)
NOTE: Do not touch the Drum surface with your hands. (1) Remove the screws (x6).
(2) Remove the Front Cover together with the Inner Cover.
NOTE: Place paper under the Dispenser Assembly (Y, M, C, K) and on the floor so that the toner, etc. do
not dirty the floor and the machine during servicing.
1. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
• Toner Cartridge (Y, M, C, K) (PL 5.1)
• Waste Box (PL 8.2)
• IBT Belt Cleaner Assembly (REP 6.1.1)
• Tension Lever (PL 6.1)
2. Remove the Drum Cover. (Figure 1)
(1) Remove the screws (x2).
(2) Open the Drum Cover up to the position in the figure.
(3) Remove the Drum Cover.
Figure 2 j0ki40807
5. [4470/5570]:
Remove the Process 1 Fan and Duct. (Figure 3)
(1) Disconnect the connector.
(2) Remove the screw.
(3) Remove the Process 1 Fan and Duct.
(4) Remove the cable band.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
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Figure 3 j0ki40808 Figure 5 j0ki40810
6. Disconnect the connectors of the ATC PWB Assembly. (Figure 4) 8. Close the shutters of the Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly
(1) Release the wire harness from the hooks (x4). (Y, M, C, K). (Figure 6)
(2) Disconnect the connectors (x5). (1) Close the shutter.
(2) Turn the Lever counterclockwise and close the shutter.
Figure 4 j0ki40809
7. Remove the ATC PWB Assembly. (Figure 5)
(1) Remove the screws (x2).
(2) Remove the ATC PWB Assembly.
Figure 6 j0ki40811
9. Remove the Waste Toner Pipe Assembly. (Figure 7)
(1) Remove the screws (x3).
(2) Remove the Waste Toner Pipe Assembly.
Figure 9 j0ki40813
Figure 7 j0ki40812
11. Slide the Dispenser Pipe (K). (Figure 10)
NOTE: Make sure that the shutter at the Waste Box side of the Waste Toner Pipe Assembly is (1) Pull the joint section between the Dispenser Pipe (K) and the Developer Housing Assembly (K)
closed. Also make sure that the shutter is closed when installing. (Figure 8) in the direction of the arrow.
(2) Open the Dispenser Pipe (K) upwards.
Figure 8 j0wa40525
Figure 10 j0ki40503
10. Remove the Plate. (Figure 9)
(1) Remove the screws (x6). 12. Remove the Deve Plate Assembly. (Figure 11)
(2) Remove the Plate. (1) Remove the screws (x2).
(2) Remove the Deve Plate Assembly.
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5 Development 4-50 Version 1.2
NOTE: When cleaning the inner part of the Waste Toner Pipe Assembly, siphon the cleaner from the
outlet at the Waste Box side. Rotating the gear indicated in the figure clockwise will result in the
toner being ejected. (Figure 13)
Figure 11 j0ki40504
13. Remove the Developer Housing Assembly (K). (Figure 12)
(1) Remove the Developer Housing Assembly (K). Figure 13 j0ki40816
NOTE: If there is toner stuck to the MOB ADC Assembly, it has to be cleaned.
NOTE: Before installing the Developer Housing Assembly, check the locations on the Frame that
are indicated in the following figure and clean it thoroughly if any toner, etc. are found to have gotten
stuck there. (Figure 14)
Figure 12 j0ki40505
Replacement
1. To install, carry out the removal steps in reverse order.
Figure 14 j0ki40506
NOTE: If the Developer Housing Assembly is installed with toner stuck to the gears, it will cause REP 5.2.2 Developer
banding of the gear, hastened wear and tear, and etc. (Figure 15)
Parts List on PL 5.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
NOTE: When replacing the Developer, spread paper on the floor in advance to keep the site clean.
1. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
• Toner Cartridge (Y, M, C, K) (PL 5.1)
• Waste Box (PL 8.2)
Figure 15 j0ki40507 • IBT Belt Cleaner Assembly (REP 6.1.1)
• Tension Lever (PL 6.1)
NOTE: After installing the Waste Toner Pipe Assembly, do not forget to open the shutters of the • Developer Housing Assembly (REP 5.2.1)
Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly (Y, M, C, K) that were closed in
2. Remove the Upper Cover. (Figure 1)
Step 8.
2. If it was replaced, supply the Developer Housing Assembly with new developer. (REP 5.2.2)
NOTE: When replacing the Developer Housing Assembly, put the removed Developer Housing
Assembly into the provided plastic bag without removing the developer from it, and collect it back.
3. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-830" (Y)
• "Chain Link: 954-831" (M)
• "Chain Link: 954-832" (C)
• "Chain Link: 954-833" (K)
• "Chain Link: 954-834" (Y)
• "Chain Link: 954-835" (M)
• "Chain Link: 954-836" (C)
• "Chain Link: 954-837" (K)
4. Obtain the value of the ATC Sensor that is installed to the replaced Developer Housing Assembly Figure 1 j0wa40515
and perform DC950 ATC Sensor Setup.
5. Perform DC949 ATCInitSet on the replaced Developer Housing Assembly. 3. Remove the Triumph Plate. (Figure 2)
6. Obtain the NVM values of the Developer Housing Assembly Replacement Target Color that is found
on the inspection sheet that comes with the machine ("ATC Setup Coefficient", "ATC Setup Offset",
"ATC_Barcode_No", and "deltaATC target Setup correction") and overwrite the values of the
inspection sheet.
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2010/08
5 Development 4-52 Version 1.2
Figure 2 j0wa40517 Figure 4 j0wa40517
4. Put the Developer Housing Assembly into the plastic bag that comes bundled with the developer 6. Hold the Developer Housing Assembly steady with your hand and supply the new developer to the
and turn it upside down, then rotate the gear clockwise as shown in the figure to eject the developer. Mag Roll side. (Figure 5)
(Figure 3)
(1) Turn the Developer Housing Assembly upside down.
(2) Rotate the gear in clockwise direction.
Figure 5 j0wa40518
7. Rotate the gear indicated in the figure clockwise to even out the developer on the Mag Roll.
Figure 3 j0wa40516 (Figure 6)
(1) Rotate the gear in clockwise direction.
5. Install the Triumph Plate. (Figure 4)
Figure 6 j0wa40519 Figure 8 j0wa40521
8. Make sure that no developer or toner has gotten stuck to the seal section indicated in the figure, on
NOTE: After the developer on the Mag Roll is evened out, take note of the following points.
the Upper Cover that was removed in Step 2. If there is any, clean it up by using a vacuum cleaner
• Make sure that the developer does not go beyond the line that is approx. 3mm below the or by gently using a dry cloth, etc. (Figure 9)
Upper Cover installation slot hole. (Figure 7)
Figure 9 j0wa40522
Figure 7 j0wa40520
9. Reinstall the Upper Cover that was removed in Step 2.
• Make sure that no developer or toner has gotten stuck to the locations shown in the figure. If
there is any, clean it up by using dry cloth, etc. (Figure 8) 10. Turn the Developer Housing Assembly upside down and check for the following.
• Make sure that no developer or toner has gotten stuck to the DRS Block locations indicated in
the figure. If there is any, clean it up by using dry cloth, etc. (Figure 10)
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
5 Development 4-54 Version 1.2
REP 5.3.1 LVPS (Deve)
Parts List on PL 5.3
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Open the PWB Chassis Unit. (REP 18.1.1)
2. Disconnect the connector of the LVPS (Deve). (Figure 1)
(1) Release the wire harness from the Harness Guide.
(2) Disconnect the connector.
(3) Remove the Tapping Screw.
Figure 10 j0wa40523
• Make sure that no developer or toner has gotten stuck to the gear locations indicated in the
figure by turning the gear clockwise. If there is any, clean it up by using a vacuum cleaner or a
brush, etc. (Figure 11)
Figure 1 j0ki40501
3. Remove the LVPS (Deve). (Figure 2)
(1) Release the hooks (x2).
(2) Remove the LVPS (Deve) in the direction of the arrow.
Figure 11 j0wa40524
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-837" (K)
• "Chain Link: 954-836" (C)
• "Chain Link: 954-835" (M)
• "Chain Link: 954-834" (Y)
Figure 2 j0ki40502
Replacement
1. To install, carry out the removal steps in reverse order.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
5 Development 4-56 Version 1.2
REP 6.1.1 IBT Belt Cleaner Assembly
Parts List on PL 6.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Open the Front Cover.
2. Rotate the shutter of the IBT Belt Cleaner Assembly clockwise. (Figure 1)
(1) Remove the Tapping Screw.
(2) Rotate the shutter in clockwise direction.
Figure 2 j0ki40602
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-822"
Figure 1 j0ki40601
3. Remove the IBT Belt Cleaner Assembly. (Figure 2)
(1) Rotate the Knob in the direction of the arrow until it is free.
(2) Remove the IBT Belt Cleaner Assembly.
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Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
6 Transfer 4-58 Version 1.2
REP 6.1.2 IBT Belt Unit
Parts List on PL 6.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
NOTE: Do not touch the IBT Belt surface with your hands.
NOTE: When placing the IBT Belt Unit on the floor, spread paper or sheets, etc. on the floor beforehand
to ensure that dirt or dust do not get stuck to the IBT Belt.
1. Remove the Drum (Y, M, C, K). (REP 8.1.1) Figure 2 j0ki40605
2. Remove the IBT Belt Cleaner Assembly. (REP 6.1.1)
7. To open the L/H Cover Unit to the service position, rotate the Front Support 90 degree
3. Remove the Tension Lever of the IBT Belt. (Figure 1) counterclockwise and pull it out one level. (Figure 3)
(1) Remove the screw.
(2) Remove the Tension Lever.
Figure 3 j0ki40606
Figure 1 j0ki40604 8. Remove the Front Lock Bracket. (Figure 4)
(1) Remove the screw.
4. Remove the Fuser. (REP 7.1.1) (2) Remove the Front Lock Bracket.
5. Open the L/H Cover Unit.
6. Remove the Rear Support from the L/H Cover Unit. (Figure 2)
(1) Remove the KL-Clip.
(2) Remove the Rear Support.
Figure 4 j0ki40607 Figure 6 j0ki40609
9. Remove the Rear Lock Bracket. (Figure 5) 11. Pull out the IBT Belt Unit by holding onto the indicated sections (A) of the Front/Rear Frame until the
(1) Remove the screw. Handle at the front/rear become accessible. (Figure 7)
(2) Remove the Rear Lock Bracket. NOTE: When pulling out the IBT Belt Unit, take care because it may drop from the front/rear rails if
pulled too far out.
Figure 5 j0ki40608
Figure 7 j0ki40610
10. Pull the Stopper Lever. (Figure 6)
(1) Pull the Stopper Lever.
12. Hold onto the Handle at the front/rear and remove the IBT Belt Unit. (Figure 8)
(1) Hold onto the handles (x2) and pull it out.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
6 Transfer 4-60 Version 1.2
Figure 8 j0ki40611 Figure 10 j0ki40613
13. While holding the IBT Belt Unit steady with your hand, remove the handle at the rear. (Figure 9) 15. With the handle at the bottom, place the IBT Belt Unit into an upright position.
(1) Remove the KL-Clips (x2). Replacement
(2) Remove the handle. 1. To install, carry out the removal steps in reverse order taking note of the following:
NOTE: When installing the handle at the rear, install the KL-Clip in the orientation shown in the
following figure. (Figure 11)
Figure 9 j0ki40612
14. Push the handle all the way in at the position shown in the following figure. (Figure 10)
(1) Install the handle. Figure 11 j0ki40614
NOTE: When the IBT Belt Unit installation, direct the D-Cut of the Coupling Shaft to upward. (Figure 12)
Figure 14 j0wa40620
Figure 12 j0ki40616
• Install the Tension Plate. (Figure 15)
NOTE: Insert the IBT Belt Unit completely into the Main Unit. After that, the positioning is done by (1) Install the Tension Plate.
the following procedure. (2) Tighten the screw.
(1) Secure the Front Lock Bracket.
(2) Lift the “A” part of the Rear Frame, during the Stopper Lever insertion. (Figure 13)
Figure 15 j0wa40621
3. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
Figure 13 j0ki40617
counter.
(3) Secure the Rear Lock Bracket. • "Chain Link: 954-820"
2. When replacing the IBT Belt Unit, switch the Tension Plate of the new IBT Belt Unit.
• Remove the Tension Plate. (Figure 14)
(1) Remove the screw.
(2) Remove the Tension Plate.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
6 Transfer 4-62 Version 1.2
REP 6.2.1 (SCC) HVPS (1st/2nd/DTC) REP 6.3.1 IBT Belt
Parts List on PL 6.2 Parts List on PL 6.3
Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
CAUTION NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity. NOTE: Do not touch the Drum surface with your hands.
1. Open the PWB Chassis Unit. (REP 18.1.1) NOTE: Do not touch the IBT Belt surface with your hands.
2. Remove the HVPS (1st/2nd/DTC). (Figure 1)
NOTE: Do not touch the IBT Drive Roll surface with your hands.
(1) Disconnect the connector.
(2) Remove the screws (M3x8: x3). 1. Remove the Drum (Y, M, C, K). (REP 8.1.1)
(3) Remove the screws (M3x6: x2). 2. Remove the IBT Belt Cleaner Assembly. (REP 6.1.1)
(4) Remove the HVPS (1st/2nd/DTC). 3. Remove the IBT Belt Unit. (REP 6.1.2)
4. Remove the Tension Plate. (Figure 1)
(1) Remove the screw.
(2) Remove the Tension Plate.
Figure 1 j0ki40603
Replacement
1. To install, carry out the removal steps in reverse order. Figure 1 j0wa40618
5. Switch the Tension Plate that was removed in Step 4.
(1) Install the Tension Plate.
(2) Tighten the screw.
Figure 2 j0wa40619 Figure 4 j0wa40611
6. Remove the Inlet Chute. (Figure 3) 8. Remove the Backup Roll. (Figure 5)
(1) Remove the screw. (1) Remove the Backup Roll.
(2) Remove the Inlet Chute.
Figure 5 j0ki40615
Figure 3 j0wa40610
9. Remove the IBT Belt. (Figure 6)
7. Remove the BUR Front Frame. (Figure 4)
(1) Remove the screw.
(2) Remove the BUR Front Frame.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
6 Transfer 4-64 Version 1.2
REP 6.3.2 TR0 Seal
Parts List on PL 6.3
Replacement
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
NOTE: Do not touch the IBT Belt surface with your hands.
NOTE: Do not touch the IBT Drive Roll surface with your hands.
1. Remove the Drum (Y, M, C, K) (REP 8.1.1).
Figure 6 j0wa40613
2. Remove the IBT Belt Cleaner Assembly. (REP 6.1.1)
3. Remove the IBT Belt Unit. (REP 6.1.2)
Replacement
4. Remove the IBT Belt. (REP 6.3.1)
1. To install, carry out the removal steps in reverse order taking note of the following:
5. Open the DADF or Platen Cover and place a piece of cloth, etc. on the Platen Glass to create a
NOTE: When installing the IBT Belt, install it with the TR0 Seal at the rear. working space.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI 6. Using drum cleaner, clean the surface beside the old TR0 Seal (left or right, either one is ok; this will
counter. be the position to paste the new TR0 Seal). (Figure 1)
• "Chain Link: 954-820"
Figure 1 j0wa40616
7. Paste the new TR0 Seal at approx. 1mm to 2mm beside the old TR0 Seal and less than 0.5mm
away from the edge of the IBT Belt. (Figure 2)
NOTE: When peeling off the new TR0 Seal from its backing paper, make sure to do so by first
bending the backing paper away to expose the edge. If you attempt to peel off the TR0 Seal directly,
it may result in its edges getting bunched up and rendering it unusable.
NOTE: If the new TR0 Seal is skewed, or has dirt/air trapped in it, redo the pasting.
Figure 2 j0wa40617
8. From the top, gently press on the whole surface of the pasted TR0 Seal.
NOTE: Do not wipe it with a dry cloth, etc.
9. Peel off the old TR0 Seal and use drum cleaner to clean off any adhesive that may have remained
on the IBT Belt.
10. Clean the IBT Belt Home Position Sensor by using a piece of dry cloth.
Removal
1. To install, carry out the removal steps in reverse order taking note of the following:
NOTE: When installing the IBT Belt, install it with the TR0 Seal at the rear.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
6 Transfer 4-66 Version 1.2
REP 7.1.1 (SCC) Fuser
Parts List on PL 7.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
WARNING
As the Fuser temperature is still very high at the time the power is turned OFF, wait until it has
cooled down enough before servicing.
1. Open the L/H Cover Unit.
2. Remove the Fuser. (Figure 1)
(1) Loosen the Knob Screws (x2).
(2) Remove the Fuser.
Figure 1 j0ki40701
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-850"
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
7 Fuser 4-68 Version 1.2
REP 8.1.1 Drum REP 8.1.2 Erase Lamp Unit (K)
Parts List on PL 8.1 Parts List on PL 8.1
Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue. NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands. NOTE: Do not touch the Drum surface with your hands.
1. Open the Front Cover. 1. Remove the following parts:
2. Rotate the Tension Lever of the IBT Belt counterclockwise. • Drum (Y, M, C, K) (REP 8.1.1)
3. Open the Drum Cover. • Toner Cartridge (Y, M, C, K) (PL 5.1)
4. Remove the drum. (Figure 1) • Waste Box (PL 8.2)
(1) Pull the handle of the Drum in the direction of the arrow and remove the Drum. • IBT Belt Cleaner Assembly (REP 6.1.1)
• IBT Belt Unit (REP 6.1.2)
2. Remove the Drum Cover. (Figure 1)
(1) Remove the screws (x2).
(2) Open the Drum Cover up to the position in the figure.
(3) Remove the Drum Cover.
Figure 1 j0ki40801
Replacement
1. To install, carry out the removal steps in reverse order.
Figure 1 j0ki40806
3. Open the L/H Cover Unit.
4. Remove the Front Cover together with the Inner Cover. (Figure 2)
(1) Remove the screws (x6).
(2) Remove the Front Cover together with the Inner Cover.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
8 Xerographic 4-70 Version 1.2
Figure 2 j0ki40807 Figure 4 j0ki40809
5. [4470/5570]: 7. Remove the ATC PWB Assembly. (Figure 5)
Remove the Process 1 Fan and Duct. (Figure 3) (1) Remove the screws (x2).
(1) Disconnect the connector. (2) Remove the ATC PWB Assembly.
(2) Remove the screw.
(3) Remove the Process 1 Fan and Duct.
(4) Remove the cable band.
Figure 5 j0ki40810
8. Close the shutters of the Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly
(Y, M, C, K). (Figure 6)
Figure 3 j0ki40808
(1) Close the shutter.
6. Disconnect the connectors of the ATC PWB Assembly. (Figure 4) (2) Turn the Lever counterclockwise and close the shutter.
(1) Release the wire harness from the hooks (x4).
(2) Disconnect the connectors (x5).
NOTE: Make sure that the shutter at the Waste Box side of the Waste Toner Pipe Assembly is
closed. Also make sure that the shutter is closed when installing. (Figure 8)
Figure 8 j0wa40525
10. Remove the Plate. (Figure 9)
(1) Remove the screws (x6).
Figure 6 j0ki40811 (2) Remove the Plate.
9. Remove the Waste Toner Pipe Assembly. (Figure 7)
(1) Remove the screws (x3).
(2) Remove the Waste Toner Pipe Assembly.
Figure 9 j0ki40813
11. [2270/3370] : Remove the Drum/Deve Drive Assembly. (REP 3.3.1)
[4470/5570] : Remove the Drum/Deve Drive Assembly. (REP 3.3.2)
Figure 7 j0ki40812 12. Remove the MOB ADC Assembly. (REP 18.5.1)
13. Remove the screw that secures the Erase Lamp Unit (K) at the rear. (Figure 10)
(1) Remove the screw.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
8 Xerographic 4-72 Version 1.2
NOTE: When cleaning the inner part of the Waste Toner Pipe Assembly, siphon the cleaner from the
outlet at the Waste Box side. Rotating the gear indicated in the figure clockwise will result in the
toner being ejected. (Figure 12)
Figure 10 j0ki40814
14. Remove the Erase Lamp Unit (K). (Figure 11)
(1) Disconnect the connector. Figure 12 j0ki40816
(2) Remove the screws (x2).
(3) Remove the Erase Lamp Unit (K). NOTE: After installing the Waste Toner Pipe Assembly, do not forget to open the shutters of the
Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly (Y, M, C, K) that were closed in
Step 8.
Figure 11 j0ki40815
Replacement
1. To install, carry out the removal steps in reverse order.
REP 8.1.3 Erase Lamp Unit (Y, M, C) 4. Remove the Front Cover together with the Inner Cover. (Figure 2)
(1) Remove the screws (x6).
Parts List on PL 8.1
(2) Remove the Front Cover together with the Inner Cover.
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
NOTE: Because the removal procedure for the Erase Lamp Units (Y, M, C) is the same, the following
describes only the procedure for the Erase Lamp Unit (C).
NOTE: Place paper under the removed Dispenser Pipe (Y, M, C, K) and on the floor so that the toner,
etc. do not dirty the floor and the machine during servicing.
1. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
• Toner Cartridge (Y, M, C, K) (PL 5.1) Figure 2 j0ki40807
• Waste Box (PL 8.2)
5. [4470/5570]:
• IBT Belt Cleaner Assembly (REP 6.1.1)
Remove the Process 1 Fan and Duct. (Figure 3)
• IBT Belt Unit (REP 6.1.2)
(1) Disconnect the connector.
2. Remove the Drum Cover. (Figure 1)
(2) Remove the screw.
(1) Remove the screws (x2).
(3) Remove the Process 1 Fan and Duct.
(2) Open the Drum Cover up to the position in the figure.
(4) Remove the cable band.
(3) Remove the Drum Cover.
Figure 3 j0ki40808
Figure 1 j0ki40806
6. Disconnect the connectors of the ATC PWB Assembly. (Figure 4)
3. Open the L/H Cover Unit.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
8 Xerographic 4-74 Version 1.2
(1) Release the wire harness from the hooks (x4).
(2) Disconnect the connectors (x5).
Figure 4 j0ki40809
7. Remove the ATC PWB Assembly. (Figure 5)
(1) Remove the screws (x2).
(2) Remove the ATC PWB Assembly. Figure 6 j0ki40811
9. Remove the Waste Toner Pipe Assembly. (Figure 7)
(1) Remove the screws (x3).
(2) Remove the Waste Toner Pipe Assembly.
Figure 5 j0ki40810
8. Close the shutters of the Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly
(Y, M, C, K). (Figure 6)
(1) Close the shutter.
Figure 7 j0ki40812
(2) Turn the Lever counterclockwise and close the shutter.
NOTE: Make sure that the shutter at the Waste Box side of the Waste Toner Pipe Assembly is
closed. Also make sure that the shutter is closed when installing. (Figure 8)
Figure 10 j0ki40817
13. Remove the screw that secures the Erase Lamp Unit (C) at the rear. (Figure 11)
Figure 8 j0wa40525
(1) Remove the screw.
10. Remove the Plate. (Figure 9)
(1) Remove the screws (x6).
(2) Remove the Plate.
Figure 11 j0ki40818
14. Remove the Erase Lamp Unit (C). (Figure 12)
(1) Disconnect the connector.
Figure 9 j0ki40813
(2) Remove the screws (x2).
11. [2270/3370] : Remove the Drum/Deve Drive Assembly. (REP 3.3.1) (3) Remove the Erase Lamp Unit (C).
[4470/5570] : Remove the Drum/Deve Drive Assembly. (REP 3.3.2)
12. Remove the Dispenser Pipe (K). (Figure 10)
(1) Pull the joint section between the Dispenser Pipe (K) and the Guide Assembly (K) towards you.
(2) Release the hooks (x2) and remove the Dispenser Pipe (K).
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Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
8 Xerographic 4-76 Version 1.2
REP 8.2.1 (SCC) Agitator Motor Assembly
Parts List on PL 8.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
1. Disconnect all cables connected to the Control section on the right of the machine.
2. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
Figure 12 j0ki40819 • Waste Box (PL 8.2)
• Rear Lower Cover (REP 19.3.1)
Replacement • Right Cover (PL 19.3)
1. To install, carry out the removal steps in reverse order. • HVPS (1st/2nd/DTC) (REP 6.2.1)
• [2270/3370] : Drum/Deve Drive Assembly (REP 3.3.1)
NOTE: When cleaning the inner part of the Waste Toner Pipe Assembly, siphon the cleaner from the
outlet at the Waste Box side. Rotating the gear indicated in the figure clockwise will result in the • [4470/5570] : Drum/Deve Drive Assembly (REP 3.3.2)
toner being ejected. (Figure 13) 3. Slide the GFI Chassis Assembly. (Figure 1)
(1) Release the wire harness from the clamp.
(2) Remove the screws (x4).
(3) Slide the GFI Chassis Assembly.
Figure 13 j0ki40816
NOTE: After installing the Waste Toner Pipe Assembly, do not forget to open the shutters of the
Dispenser Pipe (Y, M, C, K) and the Developer Housing Assembly (Y, M, C, K) that were closed in Figure 1 j0ki40802
Step 8.
4. Remove the Harness Holder. (Figure 2)
(1) Disconnect the connectors (x2).
(2) Release the wire harness from the hook.
(3) Remove the cable band.
(4) Remove the screws (x2).
(5) Remove the Harness Holder.
Figure 4 j0ki40805
Replacement
Figure 2 j0ki40803 1. To install, carry out the removal steps in reverse order.
5. Remove the gear and the bearing. (Figure 3)
(1) Remove the KL-Clip.
(2) Remove the gear.
(3) Remove the bearing.
Figure 3 j0ki40804
6. Remove the Agitator Motor Assembly. (Figure 4)
(1) Remove the screws (x2).
(2) Remove the Agitator Motor Assembly.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
8 Xerographic 4-78 Version 1.2
REP 9.3.1 (SCC) Tray 1 Feeder Assembly
Parts List on PL 9.3
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the Registration Transport Assembly. (REP 15.1.1)
2. Pull out Tray 1 and remove the paper.
3. Remove Tray 1.
4. Remove the Chute Assembly from the Tray 1 Feeder Unit. (Figure 1)
(1) Remove the Stopper Screw.
(2) Remove the Chute Assembly in the direction of the arrow.
Figure 2 j0ki40902
6. Remove the Tray 1 Feeder Unit. (Figure 3)
(1) Remove the screws (x2).
(2) Remove the Tray 1 Feeder Unit.
Figure 1 j0ki40901
5. Disconnect the connector. (Figure 2)
(1) Release the Wire Harness from the clamps (x2).
(2) Disconnect the connector.
(3) Release the wire harness from the clamp. Figure 3 j0ki40903
(4) Disconnect the connector.
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-800"
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
9 Tray 1 Feeder/Tray 1 4-80 Version 1.2
REP 9.5.1 Tray 1 Feed/Retard/Nudger Roll
Parts List on PL 9.5
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Pull out Tray 1 and remove the paper.
2. Remove Tray 1.
3. Remove the Tray 1 Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the chute towards you.
(2) Remove the Tray 1 Feed/Retard/Nudger Roll.
Figure 1 j0ki40904
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-800"
REP 10.1.1 (SCC) Tray 2 Feeder Assembly
Parts List on PL 10.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove Tray 2.
2. Open the L/H Cover Unit.
3. Remove the Feed Out Chute. (Figure 1)
(1) Remove the Feed Out Chute.
Figure 2 j0ki41002
5. Disconnect the connector. (Figure 3)
(1) Release the wire harness from the clamps (x3).
(2) Disconnect the connectors (x2).
Figure 1 j0ki41001
4. Remove the Bracket Assembly. (Figure 2)
(1) Remove the screw.
(2) Remove the Bracket Assembly.
Figure 3 j0ki41003
6. Remove the Tray 2 Feeder Assembly. (Figure 4)
(1) Remove the screws (x2).
(2) Remove Tray 2 Feeder Assembly.
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Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
10 Tray Module (3T) 4-82 Version 1.2
REP 10.1.2 (SCC) Tray 3 Feeder Assembly
Parts List on PL 10.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove Tray 3.
2. Open the L/H Cover Unit.
3. Remove the Feed Out Chute. (Figure 1)
(1) Remove the Feed Out Chute.
Figure 4 j0ki41004
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-801"
Figure 1 j0ki41005
4. Disconnect the connector. (Figure 2)
(1) Release the wire harness from the clamps (x3).
(2) Disconnect the connectors (x2).
REP 10.1.3 (SCC) Tray 4 Feeder Assembly
Parts List on PL 10.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove Tray 4.
2. Open the L/H Cover Unit.
3. Remove the Feed Out Chute. (Figure 1)
(1) Remove the Feed Out Chute.
Figure 2 j0ki41006
5. Remove the Tray 3 Feeder Assembly. (Figure 3)
(1) Remove the screws (x2).
(2) Remove Tray 3 Feeder Assembly.
Figure 1 j0ki41008
4. Remove the Bracket Assembly. (Figure 2)
(1) Remove the screw.
(2) Remove the Bracket Assembly.
Figure 3 j0ki41007
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-802"
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Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
10 Tray Module (3T) 4-84 Version 1.2
Figure 2 j0ki41009 Figure 4 j0ki41011
5. Disconnect the connector. (Figure 3) Replacement
(1) Release the wire harness from the clamps (x3). 1. To install, carry out the removal steps in reverse order.
(2) Disconnect the connectors (x2). 2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-803"
Figure 3 j0ki41010
6. Remove the Tray 4 Feeder Assembly. (Figure 4)
(1) Remove the screws (x2).
(2) Remove Tray 4 Feeder Assembly.
REP 10.4.1 Tray 2 Feed/Retard/Nudger Roll REP 10.6.1 Tray 3 Feed/Retard/Nudger Roll
Parts List on PL 10.4 Parts List on PL 10.6
Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
1. Remove Tray 2/3. 1. Remove Tray 3/4.
2. Remove the Tray 2 Feed/Retard/Nudger Roll. (Figure 1) 2. Remove the Tray 3 Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the chute towards you. (1) Slide the chute towards you.
(2) Remove the Tray 2 Feed/Retard/Nudger Roll. (2) Remove the Tray 3 Feed/Retard/Nudger Roll.
Figure 1 j0ki41012 Figure 1 j0ki41013
Replacement Replacement
1. To install, carry out the removal steps in reverse order. 1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI 2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter. counter.
• "Chain Link: 954-801" • "Chain Link: 954-802"
Version 1.2 2010/08 10 Tray Module (3T)
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Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
10 Tray Module (3T) 4-86 Version 1.2
REP 10.8.1 Tray 4 Feed/Retard/Nudger Roll REP 10.9.1 (SCC) Tray Module PWB
Parts List on PL 10.8 Parts List on PL 10.9a/PL 10.9b
Removal Replacement
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
1. Remove Tray 3/4. 1. After replacement, set the switch of the Tray Module PWB as follows. (Figure 1)
2. Remove the Tray 4 Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the chute towards you.
(2) Remove the Tray 4 Feed/Retard/Nudger Roll.
Figure 1 j0ki41015
Figure 1 j0ki41014
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-803"
REP 11.1.1 (SCC) Tray 3 Assembly REP 11.1.2 (SCC) Tray 4 Assembly
Parts List on PL 11.1 Parts List on PL 11.1
Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
1. Pull out Tray 3. 1. Pull out Tray 4.
2. Remove the paper from Tray 3. 2. Remove the paper from Tray 4.
3. Remove the Tray 3 Assembly. (Figure 1) 3. Remove the Tray 4 Assembly. (Figure 1)
(1) Remove the screw. (1) Remove the screws (x2).
(2) Remove the stopper. (2) Store the Tray 4 Transport Assembly.
(3) Remove the Tray 3 Assembly. (3) Remove the screw.
(4) Remove the stopper.
(5) Remove the Tray 4 Assembly.
Figure 1 j0ki41101
Replacement Figure 1 j0ki41102
1. To install, carry out the removed steps in reverse order.
Replacement
1. To install, carry out the removed steps in reverse order.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
11 TRAY MODULE (TT) 4-88 Version 1.2
REP 11.4.1 Tray Cable
Parts List on PL 11.4
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the Tray 4 Assembly. (REP 11.1.2 )
2. Remove the Tray 4 Cover. (Figure 1)
(1) Remove the screws (x2).
(2) Remove the Tray 4 Cover.
Figure 2 j0ki41104
4. Remove the Tray Cable. (Figure 3)
NOTE: Only the removal procedure for the Tray Cable at the front is described here. The Tray Cable
at the rear is removed in the same way.
(1) Remove the E-Clip and the Pulley.
(2) Remove the Tray Cable.
(3) Remove the Tray Cable.
Figure 1 j0ki41103
3. Remove the Tray Cable. (Figure 2)
NOTE: Only the removal procedure for the Tray Cable at the front is described here. The Tray Cable
at the rear is removed in the same way.
(1) Remove the E-Clip and Cable Guide.
(2) Remove the E-Clip and Cable Guide.
Figure 3 j0ki41105
Replacement
1. To install, carry out the removed steps in reverse order.
REP 11.5.1 (SCC) Tray 4 Feeder
Parts List on PL 11.5
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove Tray 1 and Tray 2.
2. Disconnect the connector of the Tray 4 Feeder Assembly. (Figure 1)
(1) Disconnect the connectors (x2).
Figure 2 j0ki41107
5. Remove the screws that secure the Tray 4 Feeder Assembly. (Figure 3)
(1) Remove the screws (x2).
Figure 1 j0ki41106
3. Pull out the Tray 3/4.
4. Remove the Stud Bracket. (Figure 2)
(1) Remove the screw.
(2) Remove the Stud Bracket.
Figure 3 j0ki41108
6. Remove the Tray 4 Feeder Assembly. (Figure 4)
(1) Lift the Lower Chute in the direction of the arrow.
(2) Move the Tray 4 Feeder Assembly in the direction of the arrow and remove it.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
11 TRAY MODULE (TT) 4-90 Version 1.2
Figure 4 j0ki41109 Figure 6 j0ki41111
7. Disconnect the connector. (Figure 5) 9. Remove the Lower Chute. (Figure 7)
(1) Remove the wire harnesses (x2) from the hooks (x2). (1) Remove the screws (x2).
(2) Disconnect the connectors (x2). (2) Remove the Lower Chute.
Figure 5 j0ki41110 Figure 7 j0ki41112
8. Remove the Upper Chute. (Figure 6) 10. Remove the various parts from the Tray 4 Feeder Assembly. (Figure 8)
(1) Remove the screws (x2). (1) Remove the screws (x2).
(2) Remove the Upper Chute. (2) Remove the Bracket.
(3) Remove the screw.
(4) Remove the Bracket.
(5) Remove the screw.
(6) Remove the Bracket.
REP 11.6.1 (SCC) Tray 2 Feeder
Parts List on PL 11.6
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Pull out Tray 2.
2. Open the Left Cover.
3. Remove the Feed Out Chute. (Figure 1)
(1) Remove the Feed Out Chute.
Figure 8 j0ki41113
Replacement
1. To install, carry out the removed steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain-Link: 954-803"
Figure 1 j0ki41114
4. Remove the Bracket. (Figure 2)
(1) Remove the screw.
(2) Remove the Bracket.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
11 TRAY MODULE (TT) 4-92 Version 1.2
Figure 2 j0ki41115 Figure 4 j0ki41117
5. Disconnect the connector. (Figure 3) Replacement
(1) Release the wire harnesses (x2) from the clamps (x2). 1. To install, carry out the removed steps in reverse order.
(2) Disconnect the connectors (x2). 2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain-Link: 954-801"
Figure 3 j0ki41116
6. Remove the Tray 2 Feeder. (Figure 4)
(1) Remove the screws (x2).
(2) Remove the Tray 2 Feeder.
REP 11.6.2 (SCC) Tray 3 Feeder
Parts List on PL 11.6
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove Tray 2.
2. Pull out Tray 3 and Tray 4.
3. Open the Left Cover.
4. Remove the Lower Chute and the Feed Out Chute. (Figure 1)
(1) Remove the Lower Chute.
(2) Remove the Feed Out Chute.
Figure 2 j0ki41119
6. Remove the screws that secure the Tray 3 Feeder Assembly. (Figure 3)
(1) Remove the screw.
Figure 1 j0ki41118
5. Disconnect the connector. (Figure 2)
(1) Release the wire harnesses (x2) from the clamps (x2).
(2) Disconnect the connectors (x2). Figure 3 j0ki41120
7. Remove the Tray 3 Feeder Assembly. (Figure 4)
(1) Remove the screws (x2).
(2) Remove Tray 3 Feeder Assembly.
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Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
11 TRAY MODULE (TT) 4-94 Version 1.2
REP 11.8.1 Feed/Retard/Nudger Roll (Tray 2)
Parts List on PL 11.8
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: Replace Feed, Retard, and Nudger Roll at the same time because they have the same duration
of life.
1. Remove Tray 2.
2. Remove the Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the Front Chute towards you.
(2) Remove the Retard Roll.
Figure 4 j0ki41121 (3) Remove the Nudger Roll.
(4) Remove the Feed Roll.
8. Remove the Tray 3 Feeder. (Figure 5)
(1) Remove the screws (x2).
(2) Remove the Bracket.
Figure 1 j0ki41123
Replacement
Figure 5 j0ki41122
1. To install, carry out the removed steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
Replacement counter.
1. To install, carry out the removed steps in reverse order.
• "Chain-Link: 954-801"
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain-Link: 954-802"
REP 11.10.1 Feed/Retard/Nudger Roll (Tray 3) REP 11.12.1 Feed/Retard/Nudger Roll (Tray 4)
Parts List on PL 11.10 Parts List on PL 11.12
Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
NOTE: Replace Feed, Retard, and Nudger Roll at the same time because they have the same duration NOTE: Replace Feed, Retard, and Nudger Roll at the same time because they have the same duration
of life. of life.
1. Remove Tray 2. 1. Remove Tray 2.
2. Pull out Tray 3 and Tray 4. 2. Pull out Tray 4.
3. Remove the Feed/Retard/Nudger Roll. (Figure 1) 3. Remove the Feed/Retard/Nudger Roll. (Figure 1)
(1) Slide the Front Chute towards you. (1) Slide the Front Chute towards you.
(2) Remove the Retard Roll. (2) Remove the Retard Roll.
(3) Remove the Nudger Roll. (3) Remove the Nudger Roll.
(4) Remove the Feed Roll. (4) Remove the Feed Roll.
Figure 1 j0ki41124 Figure 1 j0ki41125
Replacement Replacement
1. To install, carry out the removed steps in reverse order. 1. To install, carry out the removed steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI 2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter. counter.
• "Chain-Link: 954-802" • "Chain-Link: 954-803"
Version 1.2 2010/08 11 TRAY MODULE (TT)
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Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
11 TRAY MODULE (TT) 4-96 Version 1.2
REP 11.17.1 (SCC) Tray Module PWB
Parts List on PL 11.17
Replacement
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. After replacement, set the switch of the Tray Module PWB as follows. (Figure 1)
Figure 1 j0ki41126
REP 13.1.1 MSI Unit
Parts List on PL 13.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the Left Rear Lower Cover. (PL 19.2)
2. Open the L/H Cover Unit.
3. Disconnect the connector. (Figure 1)
(1) Release the wire harness from the clamps (x4).
(2) Remove the cable band.
(3) Disconnect the connector.
Figure 2 j0ki41302
Replacement
1. To install, carry out the removal steps in reverse order taking note of the following:
NOTE: Be careful not to pinch the wire harness of the MSI when installing the Left Rear Lower
Cover.
Figure 1 j0ki41301
4. Close the L/H Cover Unit.
5. Remove the MSI Unit. (Figure 2)
(1) Remove the screws (x2).
(2) Remove the MSI Unit.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
13 MSI 4-98 Version 1.2
REP 13.3.1 Feed/Retard/Nudger Roll 3. Remove the Front Chute. (Figure 3)
(1) Remove the Front Chute.
Parts List on PL 13.3, PL 13.4
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the Top Cover. (Figure 1)
(1) Release the hooks (x2) and remove the Top Cover.
Figure 3 j0ki41305
4. Remove the Feed/Retard Roll. (Figure 4)
(1) Remove the Feed Roll.
(2) Remove the Retard Roll.
Figure 1 j0ki41303
2. Remove the Nudger Roll. (Figure 2)
(1) Remove the Nudger Roll.
Figure 4 j0ki41306
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-805"
Figure 2 j0ki41304
REP 13.5.1 (SCC) MSI Paper Size Sensor
Parts List on PL 13.5
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Gently extend the Extension Tray and pull it out. (Figure 1)
(1) Remove the Extension Tray.
Figure 2 j0wa41306
3. Remove the MSI Paper Size Sensor. (Figure 3)
(1) Remove the Pinion Gear.
(2) Remove the Tapping Screws (x3).
(3) Remove the MSI Paper Size Sensor.
(4) Release the wire harness from the MSI Paper Size Sensor.
(5) Disconnect the connector.
Figure 1 j0ki41307
2. Remove the Plate. (Figure 2)
(1) Remove the Tapping Screws (x3).
(2) Remove the Plate.
Figure 3 j0wa41307
Replacement
1. To install, carry out the removal steps in reverse order taking note of the following:
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Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
13 MSI 4-100 Version 1.2
NOTE: When installing the MSI Paper Size Sensor, make sure that the pin is inserted properly into
the long hole of the Link. (Figure 4)
Figure 4 j0wa41308
NOTE: When installing the Pinion Gear, align the marks on the Front/Rear Rack to the marks on the
MSI Tray. (Figure 5)
Figure 5 j0wa41309
REP 14.1.1 L/H Cover Unit
Parts List on PL 14.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the Left Rear Lower Cover. (PL 19.2)
2. Open the L/H Cover Unit.
3. Disconnect the connector. (Figure 1)
(1) Release the wire harness from the clamps (x2).
(2) Disconnect the connector.
(3) Disconnect the connector.
Figure 2 j0ki41402
5. Remove the Rear Support from the L/H Cover Unit. (Figure 3)
(1) Remove the KL-Clip.
(2) Remove the Rear Support.
Figure 1 j0ki41401
4. Rotate the Front Support 90 degree counterclockwise and remove it from hole of the Frame.
(Figure 2)
(A) Front Support
Figure 3 j0ki41403
6. Remove the L/H Cover Unit. (Figure 4)
(1) Remove the L/H Cover Unit from the studs (x2) of the hinge.
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Disassembly/Assembly and Adjustment
Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
14 L/H Cover 4-102 Version 1.2
REP 14.2.1 2nd BTR Assembly
Parts List on PL 14.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: Do not touch the 2nd BTR Roll surface with your hands.
1. Open the L/H Cover Unit.
2. Remove the 2nd BTR Assembly. (Figure 1)
(1) Remove the Tapping Screw.
(2) Press the Lever in the direction of the arrow.
(3) Remove the 2nd BTR Assembly.
Figure 4 j0ki41404
Replacement
1. To install, carry out the removal steps in reverse order.
Figure 1 j0ki41405
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• "Chain Link: 954-821"
REP 14.2.2 Duplex Assembly
Parts List on PL 14.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: Do not touch the 2nd BTR Roll surface with your hands.
1. Open the L/H Cover Unit.
2. Remove the chute. (Figure 1)
(1) Remove the screws (x4).
(2) Remove the Tapping Screws (x2).
(3) Remove the chute.
Figure 2 j0ki41407
4. Disconnect the connector. (Figure 3)
(1) Release the wire harness from the clamp.
(2) Disconnect the connectors (x3).
Figure 1 j0ki41406
3. Remove the L/H Cover. (Figure 2)
(1) Remove the Tapping Screws (x6).
(2) Remove the L/H Cover.
Figure 3 j0ki41408
5. Remove the Duplex Assembly. (Figure 4)
(1) Remove the screws (x3).
(2) Remove the Duplex Assembly.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
14 L/H Cover 4-104 Version 1.2
Figure 4 j0ki41409
Replacement
1. To install, carry out the removal steps in reverse order.
REP 15.1.1 Registration Transport Assembly
Parts List on PL 15.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the L/H Cover Unit. (REP 14.1.1)
2. Remove the MSI. (REP 13.1.1)
3. Remove the Registration Transport Assembly. (Figure 1)
(1) Disconnect the connector.
(2) Remove the screws (x2).
(3) Remove the Registration Transport Assembly.
Figure 1 j0ki41501
Replacement
1. To install, carry out the removal steps in reverse order.
CAUTION
Make sure you secure the screw (Figure 1) at the rear side of the Registration Transport Assembly.
If it is not secured, it may cause the DUP MOT DRIVE of the MD PWB to be damaged.
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2010/08
15 Registration 4-106 Version 1.2
REP 17.1.1 Exit/OCT 1 Assembly
Parts List on PL 17.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the Exit 2 Assembly. (REP 17.1.2)
2. Remove the Motor Cover. (Figure 1)
(1) Release the wire harness from the hook.
(2) Disconnect the connector.
(3) Remove the Tapping Screw.
(4) Remove the Motor Cover.
Figure 2 j0ki41702
4. Remove the Exit/OCT 1 Assembly. (Figure 3)
(1) Slide the Bearing.
(2) Remove the Exit/OCT 1 Assembly.
Figure 1 j0ki41701
3. Disconnect the connector. (Figure 2)
(1) Disconnect the connectors (x2).
(2) Slide and remove the Belt.
(3) Remove the screws (x2). Figure 3 j0ki41703
Replacement
1. To install, carry out the removal steps in reverse order.
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2010/08
17 Exit/OCT 4-108 Version 1.2
REP 17.1.2 Exit 2 Assembly
Parts List on PL 17.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Open the L/H Cover Unit.
2. Remove the Front Left Cover. (PL 19.2)
3. Remove the Left Rear Upper Cover. (PL 19.2)
4. Remove the Paper Weight. (Figure 1)
(1) Release the hook and remove the Paper Weight.
Figure 2 j0ki41704
Replacement
1. To install, carry out the removal steps in reverse order.
Figure 1 j0ki41904
5. Remove the Exit 2 Assembly. (Figure 3)
(1) Disconnect the connector.
(2) Remove the screws (x4).
(3) Remove the Exit 2 Assembly.
REP 18.1.1 Opening/Closing the PWB Chassis Unit
Parts List on PL 18.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the Control Unit Connector Cover. (PL 19.3)
2. Disconnect all cables connected to the Control Unit.
3. Remove the Rear Lower Cover. (REP 19.3.1)
4. Release the wire harness from the clamp. (Figure 1)
(1) Release the wire harness from the clamps (x2).
Figure 2 j0ki91075
6. Remove the screws that secure the PWB Chassis Unit. (Figure 3)
(1) Remove the screws (x3).
Figure 1 j0ki91074
5. Remove the screws that secure the PWB Chassis Unit. (Figure 2)
(1) Remove the screws (x2).
Figure 3 j0ki91076
7. Open the PWB Chassis Unit. (Figure 4)
(1) Remove the screws (x3) and open the PWB Chassis Unit.
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18 Electrical 4-110 Version 1.2
REP 18.2.1 (SCC) BP PWB
Parts List on PL 18.2a/PL 18.2b
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
CAUTION
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.
CAUTION
Do not get yourself hurt by a soldered part on the back of the PWB.
NOTE: Do not replace the BP PWB, MCU PWB and NVM PWB at the same time because they contain
Figure 4 j0ki91077 information such as Billing.
1. Remove the Control Unit Connector Cover. (PL 19.3)
Replacement 2. Disconnect all cables connected to the Control Unit.
1. To install, carry out the removal steps in reverse order. 3. Pull out the Control Unit. (Figure 1)
(1) Loosen the Thumbscrews (x2).
(2) Loosen the Thumbscrew.
(3) Open the handle and pull out the Control Unit.
Figure 1 j0ki91051
4. Remove the MD PWB. (REP 18.2.3)
5. Remove the MCU PWB. (REP 18.2.2)
6. Remove the ESS Cover. (PL 18.3)
7. Open the PWB Chassis Unit. (REP 18.1.1)
8. Disconnect the connector of the BP PWB. (Figure 2)
(1) Disconnect the connectors (x2).
Figure 2 j0ki41816 Figure 4 j0ki41818
9. Disconnect the connector of the BP PWB. (Figure 3) 11. Remove the Bracket. (Figure 5)
(1) Disconnect the connectors (x2). (1) Remove the screws (x6).
(2) Release the hook and disconnect the connectors (x2). (2) Remove the Bracket.
(3) Release the hook and disconnect the connector.
NOTE: Take care to not pull too forcefully as it may damage the hook.
Figure 5 j0ki41819
12. Remove the BP PWB. (Figure 6)
Figure 3 j0ki41817 (1) Remove the screws (x3).
(2) Remove the BP PWB.
10. Remove the Shield. (Figure 4)
(1) Remove the screws (x2).
(2) Remove the Shield in the direction of the arrow.
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18 Electrical 4-112 Version 1.2
REP 18.2.2 (SCC) MCU PWB
Parts List on PL 18.2a/PL 18.2b
Removal
NOTE: Backup the data before replacing the PWB. (ADJ 35.2.1) When restoring the data, first download
the backup and then perform the firmware upgrade. (ADJ 35.1.1)
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
CAUTION
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.
CAUTION
Figure 6 j0ki41820 Do not get yourself hurt by a soldered part on the back of the PWB.
NOTE: Do not replace the MCU PWB, BP PWB and NVM PWB at the same time because they contain
Replacement information such as Billing.
1. When replacing the BP PWB, remove the EEP ROM from the old BP PWB and install it onto the
new one. (Figure 7) 1. Remove the Control Unit Connector Cover. (PL 19.3)
2. Remove the Filter Cover and Rear Upper Cover. (PL 19.3)
3. Remove the Rear Lower Cover. (REP 19.3.1)
4. Remove the MD PWB. (REP 18.2.3)
5. Disconnect the Flexible Print Cables. (Figure 1)
(1) Disconnect the Flexible Print Cables (x2).
(2) Disconnect the Flexible Print Cables (x2).
Figure 7 j0ki41821
2. To install, carry out the removal steps in reverse order.
Figure 1 j0ki41813
6. Disconnect the connectors (x8). (Figure 2)
Figure 2 j0ki41814 Figure 4 j0ki41826
7. Remove the MCU PWB. (Figure 3) 2. To install, carry out the removal steps in reverse order.
(1) Remove the screws (x6). 3. "041-340 (MCU NVM <EEPROM> Data Fail)" is displayed and the IOT initialization will be
(2) Disconnect the connector and remove the MCU PWB. performed.
Figure 3 j0ki41815
Replacement
1. When replacing the MCU PWB, remove the EEP ROM from the old MCU PWB and install it onto the
new one. (Figure 4)
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18 Electrical 4-114 Version 1.2
REP 18.2.3 (SCC) MD PWB
Parts List on PL 18.2a/PL 18.2b
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
CAUTION
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.
CAUTION
Do not get yourself hurt by a soldered part on the back of the PWB.
1. Remove the Control Unit Connector Cover. (PL 19.3)
2. Remove the Filter Cover and Rear Upper Cover. (PL 19.3)
Figure 2 j0ki41812
3. Remove the Rear Lower Cover. (REP 19.3.1)
4. Disconnect the connectors (x17). (Figure 1) Replacement
1. To install, carry out the removal steps in reverse order.
Figure 1 j0ki41811
5. Remove the MD PWB. (Figure 2)
(1) Remove the screws (x8).
(2) Disconnect the connector and remove the MD PWB.
REP 18.3.1 (SCC) IH Driver PWB
Parts List on PL 18.3
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Open the PWB Chassis Unit. (REP 18.1.1)
2. Remove the IIT Rear Cover. (Figure 1)
(1) Loosen the screws (x2) and disconnect the connector.
(2) Remove the screws (x2).
(3) Remove the IIT Rear Cover.
Figure 2 j0ki41801
4. [4470/5570]:
Remove the Sub LVPS. (Figure 3)
(1) Remove the screws (x4).
(2) Remove Sub LVPS.
Figure 1 j0ki40139
3. [4470/5570]:
Disconnect the connector of the Sub LVPS. (Figure 2)
(1) Disconnect the connector.
Figure 3 j0ki41802
5. Disconnect the connector of the IH Driver PWB. (Figure 4)
(1) Remove the cable band.
(2) Disconnect the connectors (x2).
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18 Electrical 4-116 Version 1.2
Figure 4 j0ki41803 Figure 6 j0ki41805
6. Disconnect the connector of the Fuser Drawer Harness. (Figure 5) Replacement
(1) Release the wire harness from the clamp. 1. To install, carry out the removal steps in reverse order.
Figure 5 j0ki41804
7. Remove the IH Driver PWB. (Figure 6)
(1) Remove the screws (x4).
(2) Remove the IH Driver PWB.
REP 18.5.1 MOB ADC Assembly
Parts List on PL 18.8
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
1. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
• Toner Cartridge (Y, M, C, K) (PL 5.1)
• Waste Box (PL 8.2) Figure 2 j0ki40807
• IBT Belt Cleaner Assembly (REP 6.1.1)
• Tension Lever (PL 6.1) 5. Remove the Plate. (Figure 3)
2. Remove the Drum Cover. (Figure 1) (1) Remove the screws (x6).
(1) Remove the screws (x2). (2) Remove the Plate.
(2) Open the Drum Cover up to the position in the figure.
(3) Remove the Drum Cover.
Figure 3 j0ki40813
6. Remove the Plate. (2270/3370: Figure 4) (4470/5570: Figure 5)
Figure 1 j0ki40806
(1) Release the hooks (x2) and remove the Plate.
3. Open the L/H Cover Unit.
4. Remove the Front Cover together with the Inner Cover. (Figure 2)
(1) Remove the screws (x6).
(2) Remove the Front Cover together with the Inner Cover.
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18 Electrical 4-118 Version 1.2
Figure 4 j0ki41828 Figure 6 j0ki41831
Figure 5 j0ki41822 Figure 7 j0ki41823
7. Remove the Process 2 Fan and Duct. (2270/3370: Figure 6) (4470/5570: Figure 7) 8. [2270/3370]:
(1) Release the wire harness from the clamp. Remove the Plate. (Figure 8)
(2) Disconnect the connector. (1) Remove the Plate in the direction of the arrow.
(3) Remove the screw.
(4) Remove the Process 2 Fan and Duct.
Figure 8 j0ki41829 Figure 10 j0ki41825
9. Disconnect the connector. (Figure 9) Replacement
(1) Disconnect the connector. 1. To install, carry out the removal steps in reverse order.
Figure 9 j0ki41824
10. Remove the MOB ADC Assembly. (Figure 10)
(1) Remove the screw.
(2) Remove the MOB ADC Assembly.
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18 Electrical 4-120 Version 1.2
REP 18.6.1 (SCC) HVPS (Deve/BCR)
Parts List on PL 18.6a/PL 18.6b
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the following parts:
• Waste Box (PL 8.2)
• Right Cover (PL 19.3)
2. Remove the Tie Bar. (Figure 1)
(1) Remove the screws (x4).
(2) Remove the Tie Bar.
Figure 2 j0ki41808
4. Remove the Box Holder. (Figure 3)
(1) Remove the screws (x4).
(2) Remove the Box Holder.
Figure 1 j0ki41807
3. Disconnect the connectors (x2). (Figure 2)
(1) Remove the cable band.
(2) Disconnect the connectors (x2).
Figure 3 j0ki41809
5. [2270/3370]:
Remove the HVPS (Deve/BCR). (Figure 4)
(1) Disconnect the connector.
(2) Remove the screws (x2).
(3) Hold onto the tabs (x2) of the Bracket and pull out the HVPS (Deve/BCR) in the direction of the
arrow.
Figure 4 j0ki41830
6. [4470/5570]:
Remove the HVPS (BCR). (Figure 5)
(1) Disconnect the connector.
(2) Remove the screws (x2).
(3) Pull out and remove the HVPS (BCR).
Figure 5 j0ki41810
Replacement
1. To install, carry out the removal steps in reverse order.
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18 Electrical 4-122 Version 1.2
REP 19.2.1 Top Cover
Parts List on PL 19.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: When removing the Drum, cover it with a black sheet, etc. to prevent light fatigue.
NOTE: Do not touch the Drum surface with your hands.
1. Remove the following parts:
• Drum (Y, M, C, K) (REP 8.1.1)
• Toner Cartridge (Y, M, C, K) (PL 5.1)
• Waste Box (PL 8.2) Figure 2 j0ki40807
• IBT Belt Cleaner Assembly (REP 6.1.1)
• Tension Lever (PL 6.1) 5. Remove the Front Left Cover and the Exit Front Cover. (Figure 3)
2. Remove the Drum Cover. (Figure 1) (1) Remove the screw.
(1) Remove the screws (x2). (2) Remove the Front Left Cover in the direction of the arrow.
(2) Open the Drum Cover up to the position in the figure. (3) Remove the Exit Front Cover.
(3) Remove the Drum Cover.
Figure 3 j0ki41903
Figure 1 j0ki40806
6. Remove the Paper Weight. (Figure 4)
3. Open the L/H Cover Unit. (1) Release the hook and remove the Paper Weight.
4. Remove the Front Cover together with the Inner Cover. (Figure 2)
(1) Remove the screws (x6).
(2) Remove the Front Cover together with the Inner Cover.
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19 Cover 4-124 Version 1.2
REP 19.3.1 Rear Lower Cover
Parts List on PL 19.3
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the following parts:
• Filter Cover (PL 19.3)
• Control Unit Connector Cover (PL 19.3)
• Rear Upper Cover (PL 19.3)
• MCU Cover (PL 19.3)
2. Disconnect the connector. (Figure 1)
Figure 4 j0ki41904 (1) Disconnect the connector.
7. Remove the Top Cover. (Figure 5)
(1) Remove the screw.
(2) Remove the Top Cover.
Figure 1 j0ki41901
3. Remove the Rear Lower Cover. (Figure 2)
(1) Remove the screws (x3).
Figure 5 j0ki41905 (2) Remove the Rear Lower Cover.
Replacement
1. To install, carry out the removal steps in reverse order.
Figure 2 j0ki41902
Replacement
1. To install, carry out the removal steps in reverse order.
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19 Cover 4-126 Version 1.2
REP 35.2.1 (SCC) Control Unit
Parts List on PL 35.2
Removal
NOTE: Backup the data before replacing the PWB. (ADJ 35.2.1) When restoring the data, first download
the backup and then perform the firmware upgrade. (ADJ 35.1.1)
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
CAUTION
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.
CAUTION
Do not get yourself hurt by a soldered part on the back of the PWB. Figure 1 j0ki91051
NOTE: Do not replace the MCU PWB, BP PWB, and NVM MF PWB on the ESS PWB at the same time 4. Remove the HDD. (Figure 2)
because they contain information such as Billing.
CAUTION
NOTE: When replacing the NVM PWB, make sure to perform "Clear User Area" to output the address list To prevent damage, make sure you adhere to the order of removal.
and check that it is cleared before proceeding. (1) Release the hook and disconnect the connector.
How to Backup: (2) Release the hook and remove the HDD in the direction of the arrow.
• Request for the customer to perform backup using CWIS or Easy Admin.
How to Clear User Area:
• Enter the UI Diag and select "System Settings" tab -> [Common Service Settings] ->
[Maintenance / Diagnostics] -> [Initialize NVM] -> [Sys-USER] -> [Start].
NOTE: When installing the NVM PWB, perform "Clear User Area", output the all addresses in the
address list, and check that there is no user data.
1. Remove the Control Unit Connector Cover. (PL 19.3)
2. Disconnect all cables connected to the Control Unit.
3. Pull out the Control Unit. (Figure 1)
(1) Loosen the Thumbscrews (x2).
(2) Loosen the Thumbscrew.
(3) Open the handle and pull out the Control Unit.
Figure 2 j0ki43501
5. [2270/3370]:
Remove the GAP PWB. (Figure 3)
(1) Remove the screws (x2).
(2) Remove the GAP PWB.
(3) Remove the Spacer Screws (x2).
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35 ESS 4-128 Version 1.2
Figure 3 j0ki43502 Figure 5 j0ki43504
6. Remove the NVM PWB and cover. (Figure 4) 8. Replace the NVM PWB.
(1) Release the hooks (x2) and remove the NVM PWB and cover. 9. If there are any extension options on the ESS PWB, make sure to move all of them to the new ESS
PWB.
10. Restore the machine to its original state.
11. Plug in the power plug and turn ON the power switch.
12. Fault Code [124-324: Billing Mismatch] will appear.
13. Enter UI Diag "Machine ID / Billing Data".
14. Follow the steps in "Machine ID / Billing Data" to match the Billing.
15. Enter DC131 "NVM Read/Write" and enter all the NVM values described in the NVM List that comes
with the machine
Figure 4 j0ki43503
WARNING
To prevent the battery from short circuiting, never remove the cover unless the cover has to
be replaced.
Reference: Remove the NVM PWB together with the cover. (PL 35.2 Item 20)
NOTE: If the NVM ALL Clear is required, perform ADJ 35.3.2 Special Booting for complete NVM
initialization (return it to the default factory shipment state) or perform NVM initialization.
7. Separate the NVM PWB from the cover. (Figure 5)
REP 51.1.1 DADF
Parts List on PL 51.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Loosen the screws (x2) and disconnect the connector. (Figure 1)
(1) Disconnect the connector.
Figure 2 j0ki45106
Replacement
1. To install, carry out the removal steps in reverse order.
2. Install the DADF. (Figure 3)
(1) Insert the tabs of the Counter Balance into the grooves of the installation holes.
Figure 1 j0ki91096
2. Remove the DADF. (Figure 2)
(1) Tilt the Counter Balance in the direction of the arrow and remove it from the installation holes.
Figure 3 j0ki91094
3. Perform the DADF Original Detection Correction when replacing the DADF. (Refer to ADJ 51.1.3
DADF Original Detection Correction.)
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51 DADF 4-130 Version 1.2
REP 51.1.2 DADF Platen Cushion
Parts List on PL 51.1
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: The DADF Platen Cushion is pasted on with double sided adhesive tapes.
1. Peel off the DADF Platen Cushion. (Figure 1)
(1) Remove the DADF Platen Cushion.
Figure 2 j0ki91095
Figure 1 j0ki45107
Replacement
1. Paste on the DADF Platen Cushion. (Figure 2)
(1) Place the DADF Platen Cushion on the Platen Glass.
(2) Set the gap between the Regi Guide and Platen Guide.
(3) Slowly lower the DADF and press it onto the DADF Platen Cushion.
REP 51.2.1 DADF Front Cover REP 51.2.2 DADF Rear Cover
Parts List on PL 51.2 Parts List on PL 51.2
Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
1. Open the Top Cover. 1. Turn the DADF Document Tray upside down. (Figure 1)
2. Open the DADF. (1) Open the Top Cover.
3. Remove the DADF Front Cover. (Figure 1) (2) Turn the DADF Document Tray upside down.
(1) Remove the Tapping Screws (x4).
(2) Remove the DADF Front Cover.
Figure 1 j0ki45101
2. Remove the screws that secure the DADF Rear Cover. (Figure 2)
Figure 1 j0ki45108
(1) Remove the screws (x2).
Replacement
1. To install, carry out the removal steps in reverse order.
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2010/08
51 DADF 4-132 Version 1.2
Figure 2 j0ki45102 Figure 4 j0ki45104
3. Open the DADF. Replacement
4. Release the hooks of the DADF Rear Cover. (Figure 3) 1. To install, carry out the removal steps in reverse order.
(1) Release the hooks (x2).
Figure 3 j0ki45103
5. Close the DADF gently.
6. Remove the DADF Rear Cover. (Figure 4)
(1) Remove the DADF Rear Cover in the direction of the arrow.
(A) Hook
REP 51.2.3 (SCC) DADF Feeder Assembly
Parts List on PL 51.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Remove the DADF. (REP 51.1.1)
4. Remove the DADF Document Tray. (REP 51.4.1)
5. Disconnect the DADF PWB connectors. (Figure 1)
(1) Disconnect the connectors (x4).
(2) Remove the Tapping Screw and the Ground Wire. Figure 2 j0ki45114
Replacement
1. To install, carry out the removal steps in reverse order.
2. Align the positioning pin of the Base Frame and the hole of the FADF Feeder Assembly. (Figure 3)
Figure 1 j0ki45113
6. Remove the DADF Feeder Assembly. (Figure 2)
(1) Remove the Tapping Screw.
(2) Remove the DADF Feeder Assembly in the direction of the arrow.
Figure 3 j0ki45115
3. When installing the DADF Feeder Assembly to the Base Frame, check the following A and B.
(Figure 4)
(A)At the front: The Frame of the DADF Feeder Assembly is attached to the positioning pin of the
Base Frame as shown in the figure.
(B)The Bracket of the DADF Feeder Assembly is attached to the support of the Base Frame as
shown in the figure.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
51 DADF 4-134 Version 1.2
REP 51.2.4 (SCC) DADF PWB
Parts List on PL 51.2
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the DADF Rear Cover. (REP 51.2.2)
2. Remove the Bracket. (PL 51.2)
3. Remove the DADF-IIT Cable from the guide of the Base Frame. (Figure 1)
Figure 4 j0ki45116
4. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• Chain Link: 955-806
Figure 1 j0ki45117
4. Disconnect the DADF PWB connectors. (Figure 2)
(1) Disconnect the connectors (x7).
Figure 2 j0ki45118 Figure 4 j0ki45120
5. Remove the DADF PWB. (Figure 3) 3. Check the software version. Update the version if an old software is installed in the new PWB.
(1) Remove the Tapping Screws (x2) and the Ground Wires (x2).
(2) Remove the Tapping Screws (x2).
(3) Remove the DADF PWB.
Figure 3 j0ki45119
Replacement
1. To install, carry out the removal steps in reverse order.
2. Switch the ROM on the new PWB with the EEP ROM from the old PWB. (Figure 4)
This is because it stores the alignment value of the DADF.
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2010/08
51 DADF 4-136 Version 1.2
REP 51.3.1 (SCC) Left Counter Balance
Parts List on PL 51.3
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
CAUTION
Left/Right Counter Balance is identified by its spring pressure.
• Left Counter Balance: strong spring pressure
• Right Counter Balance: weak spring pressure
1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Remove the DADF. (REP 51.1.1) Figure 2 j0ki45122
4. Remove the DADF Document Tray. (REP 51.4.1)
5. Remove the DADF Feeder Assembly. (REP 51.2.3) Replacement
6. Remove the screws that secure the Tie Plate. (Figure 1) 1. To install, carry out the removal steps in reverse order.
(1) Remove the Tapping Screw. 2. When installing the Left Counter Balance, align the hole of the Left Counter Balance to the
(2) Remove the Ground Plate. positioning boss of the Frame. (Figure 3)
(3) Remove the Tapping Screws (x2).
Figure 3 j0ki45123
Figure 1 j0ki45121
3. Align the Ground Plate to the positioning boss. (Figure 4)
7. Remove the Left Counter Balance. (Figure 2)
(1) Remove the Tapping Screws (Large: x2).
(2) Remove the Left Counter Balance thorough the hole of the Mylar Seal.
REP 51.3.2 (SCC) Right Counter Balance
Parts List on PL 51.3
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
CAUTION
Left/Right Counter Balance is identified by its spring pressure.
• Left Counter Balance: strong spring pressure
• Right Counter Balance: weak spring pressure
1. Remove the DADF Rear Cover. (REP 51.2.2)
2. Remove the DADF. (REP 51.1.1)
Figure 4 j0ki45124 3. Take note of the graduation of the scale. (Figure 1)
Figure 1 j0ki45147
4. Remove the Right Counter Balance. (Figure 2)
(1) Remove the Tapping Screws (Large: x3).
(2) Remove the right Counter Balance thorough the hole of the Mylar Seal.
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2010/08
51 DADF 4-138 Version 1.2
REP 51.4.1 (SCC) DADF Document Tray
Parts List on PL 51.4
Removal
1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Disconnect the connector of the DADF Document Set LED. (Figure 1)
(1) Remove the Tapping Screw.
(2) Remove the LED Bracket.
(3) Remove the wire harness from the hook.
(4) Disconnect the connector.
Figure 2 j0ki45148
Replacement
1. To install, carry out the removal steps in reverse order.
2. If it was replaced, perform checking for DADF Lead-Skew Adjustment. (ADJ 51.1.1)
Figure 1 j0ki45109
4. Disconnect the connector. (Figure 2)
(1) Remove the clamp.
(2) Disconnect the connector of the P/J756.
(3) Remove the P/J756 wire harness from the Harness Guide.
Figure 2 j0ki45110 Figure 4 j0ki45112
5. At the front side of the DADF Document Tray, remove the boss of the DADF Document Tray from Replacement
the installation hole of the Frame. (Figure 3)
1. To install, carry out the removal steps in reverse order.
(1) Position the DADF Document Tray vertically.
(2) Press the boss of the DADF Document Tray in the direction of the arrow and remove it from the
installation hole.
(3) Remove the wire harness of the DADF Document Set LED from the groove of the Frame.
Figure 3 j0ki45111
6. Pull out and remove the wire harness at the rear side of the DADF Document Tray from the hole of
the Frame. (Figure 4)
(1) Pull out and remove the wire harness through the hole on the Frame.
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
51 DADF 4-140 Version 1.2
REP 51.4.2 (SCC) Top Cover REP 51.5.1 Harness Guide and Wire Harness
Parts List on PL 51.4 Parts List on PL 51.5
Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
1. Remove the DADF Front Cover. (REP 51.2.1) 1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2) 2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Remove the DADF. (REP 51.1.1) 3. Remove the DADF. (REP 51.1.1)
4. Remove the DADF Document Tray. (REP 51.4.1) 4. Remove the DADF Document Tray. (REP 51.4.1)
5. Remove the DADF Feeder Assembly. (REP 51.2.3) 5. Remove the DADF Feeder Assembly. (REP 51.2.3)
6. Remove the Regi Chute. (REP 51.8.1) 6. Remove the Regi Chute. (REP 51.8.1)
7. Open the Top Cover. 7. Remove the Top Cover. (REP 51.4.2)
8. Remove the Top Cover. (Figure 1) 8. Remove the wire harness from the Harness Guide. (Figure 1)
(1) Remove the Tapping Screw. (1) Disconnect the connectors (x2).
(2) Remove the Stud Bracket. (2) Remove the wire harness from the Harness Guide.
(3) Remove the Top Cover.
Figure 1 j0ki45127
Figure 1 j0ki45126
9. Remove the wire harness from the Harness Guide. (Figure 2)
Replacement (1) Remove the J753 wire harness from the Harness Guide.
1. To install, carry out the removal steps in reverse order.
Figure 2 j0ki45128 Figure 4 j0ki45130
10. Remove the wire harness of the solenoid from the Harness Guide. (Figure 3) 12. Remove the Harness Guide and the wire harness. (Figure 5)
(1) Disconnect the connector (Blue). (1) Remove the screw.
(2) Disconnect the connector (White). (2) Remove the screw and the Ground Wire.
(3) Remove the wire harness from the Harness Guide. (3) Remove the Harness Guide and the wire harness.
Figure 3 j0ki45129 Figure 5 j0ki45131
11. Disconnect the connector. (Figure 4) Replacement
(1) Disconnect the connectors (x4). 1. To install, carry out the removal steps in reverse order.
2. Hang the J753 wire harness to the hook (A). (Figure 6)
(A)Hook
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2010/08
51 DADF 4-142 Version 1.2
REP 51.5.2 DADF Regi Motor
Parts List on PL 51.5
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Remove the DADF. (REP 51.1.1)
4. Remove the DADF Document Tray. (REP 51.4.1)
5. Remove the DADF Feeder Assembly. (REP 51.2.3)
6. Remove the Regi Chute. (REP 51.8.1)
Figure 6 j0ki45132 7. Remove the Top Cover. (REP 51.4.2)
8. Remove the Harness Guide and the wire harness. (REP 51.5.1)
9. Remove the DADF Regi Motor. (Figure 1)
(1) Remove the spring.
(2) Remove the screws (x2).
(3) Remove the DADF Regi Motor.
Figure 1 j0ki45134
Replacement
1. To install, carry out the removal steps in reverse order.
2. Install the Belt (A) to the Pulley of the DADF Regi Motor. (Figure 6)
(A)Belt
REP 51.5.3 DADF Feed Motor
Parts List on PL 51.5
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Remove the DADF. (REP 51.1.1)
4. Remove the DADF Document Tray. (REP 51.4.1)
5. Remove the DADF Feeder Assembly. (REP 51.2.3)
6. Remove the Regi Chute. (REP 51.8.1)
Figure 2 j0ki45135 7. Remove the Top Cover. (REP 51.4.2)
8. Remove the Harness Guide and the wire harness. (REP 51.5.1)
9. Turn the DADF Feeder Assembly upside down.
10. Remove the DADF Feed Motor. (Figure 1)
(1) Remove the spring.
(2) Remove the screws (x2).
(3) Remove the DADF Feed Motor.
Figure 1 j0ki45136
Replacement
1. To install, carry out the removal steps in reverse order.
2. Install the Belt to the Pulley of the DADF Feed Motor. (Figure 2)
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2010/08
51 DADF 4-144 Version 1.2
REP 51.8.1 Regi Chute
Parts List on PL 51.8
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Remove the DADF. (REP 51.1.1)
4. Remove the DADF Document Tray. (REP 51.4.1)
5. Remove the DADF Feeder Assembly. (REP 51.2.3)
6. Turn the DADF Feeder Assembly upside down.
Figure 2 j0ki45137 7. Remove the Regi Chute. (Figure 1)
(1) Remove the Tapping Screws (x2).
(2) Remove the Regi Chute.
Figure 1 j0ki45125
Replacement
1. To install, carry out the removal steps in reverse order.
REP 51.8.2 Retard Chute REP 51.9.1 Takeaway Roll
Parts List on PL 51.8 Parts List on PL 51.9
Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
1. Remove the DADF Front Cover. (REP 51.2.1) 1. Remove the DADF Front Cover. (REP 51.2.1)
2. Remove the DADF Rear Cover. (REP 51.2.2) 2. Remove the DADF Rear Cover. (REP 51.2.2)
3. Remove the DADF Document Tray. (REP 51.4.1) 3. Remove the DADF. (REP 51.1.1)
4. Open the Retard Chute. 4. Remove the DADF Document Tray. (REP 51.4.1)
5. Remove the Retard Chute. (Figure 1) 5. Remove the DADF Feeder Assembly. (REP 51.2.3)
(1) Remove the Retard Chute in the direction of the arrow. 6. Remove the Regi Chute. (REP 51.8.1)
7. Remove the Top Cover. (REP 51.4.2)
8. Remove the Harness Guide and the wire harness. (REP 51.5.1)
9. Loosen the Belt tension of the DADF Regi Motor. (Figure 1)
(1) Loosen the screws (x2).
Figure 1 j0ki45133
Replacement
1. To install, carry out the removal steps in reverse order.
Figure 1 j0ki45138
10. Remove the DADF Regi Motor and the Bracket. (Figure 2)
(1) Remove the spring.
(2) Remove the screws (x2).
(3) Remove the DADF Regi Motor and the Bracket.
(4) Remove the Belt.
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51 DADF 4-146 Version 1.2
Figure 2 j0ki45139 Figure 4 j0ki45141
11. Remove the Invert Chute. (Figure 3) 13. Remove the bearing at the rear. (Figure 5)
(1) Remove the Tapping Screws (x2). (1) Remove the E-Clip.
(2) Remove the Invert Chute. (2) Remove the bearing.
Figure 3 j0ki45140 Figure 5 j0ki45142
12. Remove the gear at the rear. (Figure 4) 14. Remove the Ground Plate at the front. (Figure 6)
(1) Remove the E-Clip. (1) Remove the Tapping Screws (x3).
(2) Remove the gear. (2) Remove the Ground Plate.
Figure 6 j0ki45143 Figure 8 j0ki45145
15. Remove the bearing at the front. (Figure 7) Replacement
(1) Remove the E-Clip. 1. To install, carry out the removal steps in reverse order.
(2) Remove the bearing. 2. Install the Belt (A) to the Pulley of the DADF Regi Motor. (Figure 9)
(A) Belt
Figure 7 j0ki45144
Figure 9 j0ki45135
16. Remove the Takeaway Roll. (Figure 8)
(1) Remove the Takeaway Roll.
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2010/08
51 DADF 4-148 Version 1.2
REP 51.9.2 Sensor Bracket REP 51.12.1 Nudger Roll, Feed Roll
Parts List on PL 51.9 Parts List on PL 51.12
Removal Removal
WARNING WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF. progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug. Turn OFF the main power switch and unplug the power plug.
1. Remove the DADF Front Cover. (REP 51.2.1) 1. Open the Top Cover.
2. Remove the DADF Rear Cover. (REP 51.2.2) 2. Open the Feed Upper Chute. (Figure 1)
3. Remove the DADF. (REP 51.1.1) (1) Release the hook and open the Feed Upper Chute.
4. Remove the DADF Document Tray. (REP 51.4.1)
5. Remove the DADF Feeder Assembly. (REP 51.2.3)
6. Remove the Regi Chute. (REP 51.8.1)
7. Remove the Top Cover. (REP 51.4.2)
8. Remove the Harness Guide and the wire harness. (REP 51.5.1)
9. Remove the Takeaway Roll. (REP 51.9.1)
10. Remove the Sensor Bracket. (Figure 1)
(1) Remove the Tapping Screws (x4).
(2) Disconnect the connector.
(3) Remove the Sensor Bracket.
(4) Pull out and remove the wire harnesses (x2) through the hole on the Frame.
Figure 1 j0ki45151
3. Shift the housing. (Figure 2)
(1) Release the hook and shift the housing in the direction of the arrow.
Figure 1 j0ki45146
Replacement
1. To install, carry out the removal steps in reverse order.
Figure 2 j0ki45152 Figure 4 j0ki45154
4. Remove the housing. (Figure 3) Replacement
(1) Remove the housing in the direction of the arrow. 1. To install, carry out the removal steps in reverse order.
2. Install the Nudger/Feed Roll while aligning them as shown in the figure. (Figure 5)
Figure 3 j0ki45153
Figure 5 j0ki91100
5. Remove the Nudger Roll and the Feed Roll. (Figure 4)
(1) Remove the Nudger Roll. 3. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
(2) Remove the Feed Roll. counter.
• Chain Link: 955-806
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Disassembly/Assembly and Adjustment ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
2010/08
51 DADF 4-150 Version 1.2
REP 51.14.1 Retard Roll
Parts List on PL 51.14
Removal
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
1. Open the Top Cover.
2. Open the Retard Roll Cover. (Figure 1)
(1) Release the hook and open the Retard Roll Cover in the direction of the arrow.
Figure 2 j0ki45150
Replacement
1. To install, carry out the removal steps in reverse order.
2. After a replacement, enter the Diag Mode and use "Initialize HFSI Counter" to clear the HFSI
counter.
• Chain Link: 955-806
Figure 1 j0ki45149
3. Remove the Retard Roll. (Figure 2)
(1) Remove the Retard Roll.
ADJ 1.6.1 Full/Half Rate Carriage Position Adjustment
Parts List on PL 1.6
Purpose
Adjust the position of the Full/Half Rate Carriage.
Adjustment
WARNING
After the "Online" lamp turns OFF, press the [Job Status] button to check that there are no jobs in
progress. Turn the power OFF and make sure that the screen display turns OFF.
Turn OFF the main power switch and unplug the power plug.
NOTE: Adjust the position of Full/Half Rate Carriage at the front and rear separately. Only the procedures
for the rear side is described here. The procedures for the front side is the same as for the rear side.
1. Open DADF or the Platen Cover.
2. Remove the Platen Glass. (REP 1.2.1) Figure 2 j0wa40115
3. Remove the Lens Cover. (PL 1.4)
6. Loosen the set screws (x2) that secure the Pulley at the rear side. (Figure 3)
4. Remove the jig pin from the CCD Lens Assembly. (Figure 1)
NOTE: When removing the jig pin, never remove the screws (x4) that secure the Lens Base.
(1) Remove the screws (x2).
(2) Remove the jig pins (x2).
Figure 3 j0wa40116
7. Position the Half Rate Carriage. (Figure 4)
(1) Move the Half Rate Carriage to the jig pin insertion position.
(2) Set the jig pins (x2).
Figure 1 j0ki40145
NOTE: Make sure the jig pins are aligned as shown in the figure.
5. Check that the Pulley at the front side is firmly secured. If the Pulley is loose, tighten the set screws
(x2). (Figure 2) (3) Tighten the screws (x2).
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2010/08
1 IIT 4-152 Version 1.2
(4) Remove the screw.
(5) Set the Tool Pin that was placed at the front side of the Half Rate Carriage to the rear side of
the Full Rate Carriage.
(6) Tighten the screw.
(7) Tighten the affixed screws.
Figure 6 j0ki40147
Figure 4 j0ki40146
10. Tighten the set screw that kept the Pulley at the rear side loose. (Figure 7)
8. Tighten one of the set screws (x2) (either side) that kept the Pulley at the rear side loose. (Figure 5)
Figure 7 j0wa40118
Figure 5 j0wa40117
11. Manually move the Full Rate Carriage to ensure that it moves smoothly.
9. Secure the cable to the Full Rate Carriage at the rear side. (Figure 6) 12. Restore the Tool Pins to their original states.
(1) Remove the screw. 13. Restore the Lens Cover Assembly to its original state.
(2) Set the Tool Pin that was placed at the rear side of the Half Rate Carriage to the front side of
the Full Rate Carriage.
(3) Tighten the screw.
ADJ 1.6.2 IIT Lead Edge Registration ADJ 1.6.3 IIT Side Registration
Purpose Purpose
To adjust the IIT scan timing in the Slow Scan direction and to correct the copy position. To adjust the IIT scan timing in the Fast Scan direction and to correct the copy position.
CAUTION CAUTION
Avoid using this procedure when performing the adjustment of the Lead Edge Registration. This Avoid using this procedure when performing the adjustment of the Side Registration. This procedure
procedure should be performed only when the actual IIT Regi is not appropriate. This is because the IIT should be performed only when the actual IIT Regi is not appropriate. This is because the IIT Side
Lead Edge Registration affects the precision of the document size detection, etc. Registration affects the precision of the document size detection, etc.
NOTE: Before performing this procedure, make sure that the IOT Lead Edge Registration is appropriate. NOTE: Before performing this procedure, make sure that the IOT Lead Edge Registration is appropriate.
(Refer to ADJ 18.1.1 IOT Side/Lead Edge Registration.) (Refer to ADJ 18.1.1 IOT Side/Lead Edge Registration.)
Check Check
1. Place the Test Chart (499T283) on the Platen Glass correctly and make a copy in the following copy 1. Load A3 paper into Tray 2.
mode: 2. Place the Test Chart (499T283) on the Platen Glass correctly and make a copy in the following copy
• Copy Mode: Black mode:
• Paper Size: A3 • Copy Mode: Black
• Reduce/Enlarge: 100% • Paper Tray: Tray 2
• No. of copies: 2 • Reduce/Enlarge: 100%
2. Check that the distance between the lead edge of the 2nd copy and the reference line is 10.0mm +/ • No. of copies: 2
-1.6mm or the same as the dimension on the Test Chart. (Figure 1) 3. Check that the distance between the side edge of the 2nd copy is within specified value of 10.0mm
+/-2.1mm or the same as the dimension on the Test Chart. (Figure 1)
Figure 1 j0mf40954
Figure 1 j0mf40955
3. If the value is not within the specified range, adjust it as follows:
Adjustment 4. If the value is not within the specified range, adjust it as follows:
1. Enter DC131[715-050]. Adjustment
2. Change the value. 1. Enter DC131[715-053].
• 1 increment: 0.034mm 2. Change the value.
• Increment of the value:The image moves to the Tail Edge. • 1 increment: 0.0846mm
• Decrement of the value:The image moves to the Lead Edge. • Increment of the value:The image moves to IN.
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• Decrement of the value:The image moves to OUT. ADJ 1.6.4 IIT Vertical/Horizontal Reduce/Enlarge
Purpose
To correct the horizontal (fast scan)/vertical (slow scan) Reduce/Enlarge ratio for a 100% copy.
CAUTION
Avoid performing this procedure. This procedure should only be performed when the actual IIT
magnification is not correct.
NOTE: Before performing this procedure, make sure that the IOT horizontal/vertical Reduce/Enlarge
ratios are correct.
Check
1. Place the Test Chart (499T283) on the Platen Glass correctly and make a copy in the following copy
mode:
• Copy Mode: Black
• Document Type: Text/Photo
• Paper: A3
• Reduce/Enlarge: 100%
• No. of copies: 2
2. Check the 2nd copy for the following:Figure 1
NOTE: Refer to Figures 1 and 2 for this procedure.
(1) At Horizontal Reduce/Enlarge: (Figure 1)
Check that the distance between the two points is 200±1mm or the same as the dimension on
the Test Chart.
If the value is not within the specified range, adjust it as follows:
(2) At Vertical Reduce/Enlarge: (Figure 2)
Check that the distance between the two points is 300±1.5mm or the same as the dimension
on the Test Chart.
If the value is not within the specified range, adjust it as follows:
(Figure 1)
• Decrement of the value:Reduction direction
Example of a Vertical Reduce/Enlarge ratio Adjustment
NOTE: This adjustment may cause the following secondary problems:
• RGB does not overlap, causing a color shift.
1. Enter DC131[715-051].
2. Change the value.
• 1 increment: 0.1%
• Increment of the value:Enlargement direction
• Decrement of the value:Reduction direction
Figure 1 j0mf40956
(Figure 2)
Figure 2 j0mf40957
Adjustment
Horizontal Reduce/Enlarge Adjustment
NOTE: This adjustment may cause the following secondary problems:
• Deterioration of resolution because of the ASIC digital correction.
1. Enter DC131[715-702].
2. Change the value.
• 1 increment: 0.1%
• Increment of the value:Enlargement direction
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ADJ 1.6.5 DADF Original Detection Correction (Size Detection • This operation cannot be terminated (or aborted) halfway through the process and has to be
completed from start to finish regardless of any abnormalities that occur.
Auto-Correction) • In cases where more than 4 originals are loaded in the DADF, this operation will not feed the
Purpose originals that are fed after the 4th sheet.
To automatically adjust the original size during DADF scan to the desired original size. NOTE: If it is still NG after the adjustment, repeat the procedure.
Proceed with this adjustment only after the following operations/events.
• The DADF Assy is replaced.
• An abnormality is detected after replacing the Regi Roll, Feed Roll and Retard Roll.
• A size detection error occurs.
Overview
Using the DADF, continuously scan 3 originals. The NVM Data is automatically corrected based on the
comparison between the Slow Scan Length and the reference value detected by the DADF. The NVM
Data that is corrected is "Size Correction Value for Slow Scan Originals" (Chain Link No. 711-164).
Scanned originals differ according to the market as follows:
FX, XE/AP: A4 LEF (Slow scan length accuracy (210.0mm +/- 0.7mm))
XC: 8.5"x11" LEF (Slow scan length accuracy (215.9mm +/- 0.7mm))
Adjustment
1. Enter UI Diag "ADF Independent Operation (Size Detection Auto Adjust)".
2. Set 3 documents to be transported in the DADF.
* The size of the fed original differs according to the market.
FX, XE/AP: A4 LEF (Slow scan length accuracy (210.0mm +/- 0.7mm))
XC: 8.5"x11" LEF (Slow scan length accuracy (215.9mm +/- 0.7mm))
3. When the [Start] button is pressed, the DADF starts pulling in the document and the correction value
is calculated. At this point, the message "In progress" appears.
4. The applicable NVM Data will then be updated. After the operation, the UI screen will be displayed.
However, if this operation results in an NG, the NVM will not be updated and a message indicating
that an NG has occurred will be displayed.
5. The operation ends when the [Stop] button is pressed.
Status Confirmation Specifications
You may check the following status by using NVM Read after operations.
Table 1
Chain-Link Display Data Name Reference
711-164 Size Correction Value for Slow Scan Setting Range=0 to 100
Originals (equivalent to +/-50 increments [+/-5mm]
0.1mm/increment)
Initial Value: 50 (However, there is an adjusted
value set against the initial value when shipped.)
<Image Quality Restrictions>
ADJ 1.6.6 UI Touch Panel Origin Point Correction [Correction method for S104 UI]
Purpose 1. Hold down the [0], [1], [3] keys on the Control Panel while turning ON the machine.
To align the position of the buttons on the display and the Touch Panel so that the user can select the The following will appear on the display. (Figure 2)
contents on the display using the Touch Panel.
Perform this adjustment when the UI PWB and the Control Panel are replaced.
NOTE: Any substitute used as a touch pen for this adjustment should have a pointed tip (such as a ball
point pen). Be careful not to damage the surface of the UI.
NOTE: Take note that the Origin Point Correction Method is not the same for W85UI and S104 UI (Large
Color Control Panel).
Adjustment
[Correction method for W85 UI]
1. Return the Control Panel to its original position. Turn ON the power while holding down the [0], [1],
[3] buttons.
The following appears on the display. (Figure 1)
Figure 2 j0fu40239
2. Using the Touch Pen, touch the intersections of the vertical and horizontal lines, P1 to P9, in
sequence.
When P1 is pressed, the following is displayed and the buzzer sounds. (Figure 3)
Figure 1 j0mf40959
2. Using the Touch Pen, touch the intersections of the vertical and horizontal lines, P1 to P9, in
sequence. (Keep the Touch Pen on each point for approx. 1 sec, then proceed to the next point.)
After pressing all the buttons, the machine automatically calculates the difference between the
coordinates and the correction values. This calculation takes approx. 0.1 sec.
3. After a few seconds, turn the power OFF then ON. The UI may be used after reboot as the data has Figure 3 j0fu40240
been corrected.
The same screen is displayed when P2 to P8 is pressed with the Touch Pen.
NOTE: If power is turned OFF during adjustment, the data before adjustment will be restored.
Complete the whole procedure before turning the machine OFF. 3. After pressing P9, Origin Point Correction is carried out and the following screen will appear when
the corrected data has been saved. (Figure 4)
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Figure 4 j0fu40241 Figure 6 j0fu40243
4. If the correction has failed, the following screen appears. (Figure 5) 6. Turn the power OFF.
If correction has failed, repeat Steps 1 to 5 again.
NOTE: When the power is turned ON immediately after turning it OFF, the screen in Figure 5 is
displayed. Therefore, turn the power OFF after adjustment and wait for 1 minute before turning it ON
again.
NOTE: When the Main Switch is turned OFF and is detected by the ON/OFF Monitor, a delay circuit
occurs and the output voltage will be cut off after some time. The time until the cutoff is as follows:
IOT: OFF after 3sec
ESS: OFF after 40sec
7. Return the used Touch Pen to its original position.
Figure 5 j0fu40242
5. When the Origin Point Correction is complete, the following screen is displayed. (Figure 6)
Press on the 4 circled intersections. (In random order.) A black box will be displayed on the pressed
parts and remains until the next input.
The buzzer sounds when the correction is complete ( ->) Origin Point Correction complete.
The buzzer does not sound if the correction has failed ( ->) Perform correction again.
ADJ 18.1.1 IOT Lead Edge/Side Edge Registration
Purpose
To print the built-in adjustment test pattern, perform measurements at the specified positions and perform
adjustments to obtain the correct positions.
NOTE: For the independent IIT Regi Adjustment, refer to "DC945 IIT Calibration - Optical Axis
Correction". For the IIT/ADF Skew Adjustment, refer to the IIT/ADF Adjustment Procedures, respectively.
Adjustment
1. Enter DC129.
Switch to the CE mode and select [System Registration Adjustment] by the following steps.
(1) Hold down the <0> key for 5 seconds, then press the <Start> button to switch to CE mode.
(2) Enter the password "6.7.8.9" and select [Confirm].
(3) Press the <Log In / Out> button on the Control Panel.
(4) Select the "System Settings" tab on the Touch Panel.
Figure 1 j0fu40237
(5) Scroll and select [Maintenance / Diagnostics].
(6) Select [Registration]. (7) Select [Adjust] once.
(7) Select [System Registration Adjustment].
NOTE: Be careful because the adjustment amount would have doubled if you had selected
2. Perform the following:
[Adjust] again.
(1) Select [Output Color] of [For All Trays], and then select either [Black & White] or [Color].
(2) Select [Paper Supply] of [For Individual Trays], and then select the Tray which registration you (8) Specify the Number of Sheets to be printed and select [Print] to print.
want to adjust. (9) When the screen displays the successful completion message, select [Confirm].
(3) Select [Adjusted Side] of [For Individual Trays], and then select either [Side 1] or [Side 2]. (10) Check the printout. If the positions are correct, end this adjustment. If they are not, repeat
(4) Do not change the value in [Lead / Side Registration] of [For Individual Trays] and then select Steps (6) to (9).
[Adjust] once.
(5) Specify the Number of Sheets to be printed and select [Print].
(6) Perform measurements on the printout at the specified positions. (Figure 1)
Lines can be found 10mm from the paper edge for the Lead Regi, and with the LE at the top,
8.5mm from the left edge for the Side Regi. Those are the correct positions, so select [Lead /
Side Registration] of [For Individual Trays] to align the Lead Regi and Side Regi.
Lead Regi Direction A: U indicates narrowing margin, D indicates widening margin.
Side Regi Direction B: R indicates widening margin, L indicates narrowing margin.
<Adjustment amount per step>
Lead Regi Adjustment Step: 0.100mm/step
Side Regi Adjustment Step: 0.106mm/step
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ADJ 18.1.2 Edge Erase Value Adjustment
Purpose
To correct both (Rear/Front) sides and Lead Edge erase values of the image.
NOTE: The IOT Lead Edge/Side Edge Registration must be adjusted.
Purpose
1. Enter the Diag Mode, then perform "DC131 NVM Read / Write".
2. Specify a Tray loaded with paper. Make a black copy without using any originals and leaving the
Platen Cover open.
3. Check that the margins are 4mm at the side and 2mm at both Lead and Tail Edges.
Adjustment
1. Enter the Diag Mode, then perform "DC131 NVM Read / Write".
2. Adjust the following NVMs such that the measured value is 4mm at the top, and 2mm at both sides
and Tail Edge.
If the setting value is increased, the erase value increases.
Table 1 NVM List
Chain Link Name Min Initial Max Step
749-418 SIDE NORMAL ERASE ADJUSTMENT 40 40 255 0.1mm
increments
749-417 TOP NORMAL ERASE ADJUSTMENT 20 20 255 0.1mm
increments
749-419 END NORMAL ERASE SIDE REGI 20 20 255 0.1mm
ADJUSTMENT increments
3. After adjustment, make another black copy without using any originals and leaving the Platen Cover
open.
4. Adjust until the margins are 4mm at both sides and 2mm at both Lead and Tail Edges.
ADJ 18.2.3 Things to take note when replacing Important
Information Stored Components (ISC)
Purpose
After installation, any data that the customer has registered are very important. To lose or leak the data
would be an unforgivable offence. To gain the trust of customers, it is essential for CE to be
knowledgeable about the name of components that store these data. The CE must also have full
understanding on how to handle these components when replacing them.
Purpose
This product stores important data in the following components. Perform the operation according to the
following procedures.
NOTE:
• Japan) Collect/discard components according to the FTO (2-027) that is common to all models.
• IBG) Collect/discard components according to the separately pre-determined procedures.
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Table 1
Component
Name Stored Information Pre-replacement operation Post-replacement operation
1 HDD 1. Remaining data (the data left behind) • Procedures before servicing • Handling of replaced HDD
• Digital data saved in the Folders (*) To restore the settings later, print the reports and back Before you bring back the HDD, always notify the
• Fax polling reserved document data (*) up the data by using tools. customer. Explain that the removed HDD will be sent to
Also, check that the Job in Memory lamp on the panel is an FX Recycling Station where it will either undergo the
• Unsent Fax/Scan document data (*)
off. If the lamp is on, the stored document data (data with "Overwriting Process" or the "Destruction Process" in
• Unprinted Copy/Fax Receive/Print document data order to prevent security problems from occurring.
(*) (*) listed to the left) are erased when the component is
replaced. Ask for the customer's agreement to proceed. If the customer would like to personally confirm that the
• Data stored in the SMB folder
removed HDD is destroyed, destroy the HDD on the spot
• Font (charges applies).
• Form • Procedures after servicing
• Logo Restore data using the tools.
• Secure Print (*) Perform settings according to the reports.
• Sample Print (*)
• Delay Print (*)
• Job template
• Instructions
• Job log (stored in the HDD)
• Debug log
• Recipient data in the expanded address book
• Image log
• Audit log (stored in the HDD)
• User information (when the machine is set to store
the user information in the HDD in the Network
Authentication mode and when in the XSA mode)
• Account ID (Network Authentication mode and XSA
mode)
• JBA data operation log (stored in the HDD)
2. Deleted data (data that has been deleted but still
physically remain in the HDD. Usually, this is difficult to
recover.)
• Temporarily saved image data for Copy/Print/Fax
output.
• Temporarily saved scan image data for extraction
from the client PC.
• Temporarily saved inputs from the network
3. HDD spool data
• Data that is deleted after it is taken out from a
Folder.
• Image data that is deleted after Secure Print/
Sample Print/Delay Print has been completed
Table 1
Component
Name Stored Information Pre-replacement operation Post-replacement operation
2 ESS PWB User-settable parameters (IP address) • Procedures before servicing • Handling of replaced ESS PWB
• Folder data To restore the settings later, print the reports and back Always initialize the PWB before bringing it back. Inform
• Speed dials up the data by using tools. the customer that even if it cannot be initialized at the
• Group dial data • Delete data customer's machine, it will be done in the FX Recycling
Station, so there will be no security problems.
• Speed dial classification data If the ESS PWB hardware is operating normally, perform
• Comments (or FAX Service) a special boot (Initialize NVM: Turn ON the power while • Procedures after servicing
holding down "3" + "STOP" + "Power Saver") to delete Restore data using the tools.
• Job memory
data. Restore settings according to the reports.
• Job log
• Total deletion
• Error log (Fault History, Counters)
Execute "Delete All Data" in the KO mode. This also
• DV log/Auditron settings/PV total data/JBA operation log
initializes the HDD/FMO PWB, etc. other than the NVM.
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ADJ 18.2.4 Firmware Version Upgrade(FX Only) <Firmware Download>
Purpose 1. Select a compressed file (download data) that is compatible with the printer specifications from the
This procedure is performed to update the machine firmware (ESS, IISS, DADF, FCB, G3B/G4B), or URL of the TSC, and download it into the desired folder on the PC.
when reinstallation of the machine firmware is required due to failure of some sort. 2. Decompress the downloaded compressed file (download data).
NOTE: Firmware upgrade for Fax Card
1. When the firmware of the Fax Card is upgraded, the Activity Report that is stored in the Fax Card <PJL method (Port 9100: Network)>
will be initialized.
• Before performing the upgrade, print out the Activity Report in advance. After performing the 1. Connect the PC to the printer with the LAN cable (Cross).
upgrade, pass the Activity Report to the customer. 2. Turn the power of the PC and the printer ON. Check that the IP Address/Subnet Mask are already
2. When the firmware of the Fax Card is upgraded, the timer that is stored in the Fax Card will be input so that they can communicate with each other.
initialized and it will become unable to gather the billing data (machines with EP-DX).
NOTE: For IOT port settings, check that the SNMP and Port 9100 are enabled and the UDP of the
• For machines with EP-DX, run the "Updated EP-DX Data" after performing the upgrade.
SMP is running. (Start the CentreWare Internet Services. Select [Properties], [Securities] and
(For the details, refer to FTI3-422 that is common for all machines.) [Enable Port] in this order and insert check mark at the UDP of SNMP.)
<Obtaining the Firmware> NOTE: Check that the output destination of the default printer driver at the PC becomes LPT1.
Download the Firmware Version Upgrade Tool (FXDLMgr.exe) and the machine Firmware from the 3. Click to run the Firmware Version Upgrade Tool (FWDLMgr.exe).
following location when upgrading the machine Firmware. 4. Select [Agree] on the Firmware Version Upgrade Tool (License Agreement).
5. Select the Machine Model from the pull down menu of the Machine Model column on the selection
URL:http// download.tsc.ksp.fujixerox.co.jp screen for machine models and files.
6. Click the downloaded file from the Firmware column on the selection screen for machine models
NOTE: Downloading both software from the web site may take some time (depending on the and files, and click [Next].
environment) because of the file size. Hence, download the software into the PC (PSW) in advance
Select detailed version to display each ROM version in the downloaded file.
before visiting the customer.
7. Select the connection method between the printer and the PC on the Communication Interface
NOTE: Required installation environment selection screen, and select [Next]. (Servicing time: Approx. 15min)
• OS: Windows95/98/2000/NT4.0 (SP3.0 or later)/XP <PJL method (Port9100: Network)>
NOTE: Check that the output destination of the default printer driver at the PC becomes LPT1.
OS: Windows2000 <DLD method (USB1.1)> DC models can only use USB1.1
• CPU: Pentium (100MHz) or higher 8. Press the Search button on the selection screen on the Printer/MF machine to search for devices
connected to this Network.
• Memory: 32MB or higher
The Scope of Search button is for searching in other networks.
• Hard disk capacity available: 200MB or higher
9. The devices that can be specified on the selection screen for Printer/MF machines are displayed in
NOTE: Connection Cables the Printer/MF machines column. Insert check marks into the checkboxes and select [Next].
• 499T7773: LAN Cable (Cross 1m) 10. The Firmware update status appears on the "Updating" screen.
• 499T7776: USB Cable (2m) After completion, the results screen appears.
NOTE: Precautions during installation 11. Select the [Close] button on the results screen. (Firmware upgrade complete.)
The downloaded data is a compressed file. Decompress the data before downloading them into the NOTE: After downloading ends, the IOT will automatically reboot.
printer.
Purpose
There are two ways to download the machine Firmware - the DLD method (USB1.1/2.0) and the PJL <DLD method (USB1.1/2.0)>
method (Port9100: Network).
1. Remove the USB Port cover for servicing.
When downloading by DLD method (USB1.1/2.0), it is necessary to change to the download mode. Connect the PC to the printer with the USB cable. (Figure 1)
When downloading by PJL method (Port9100), no setting at the machine is required.
ADJ 18.2.5 Thin Line Correction Mode Adjustment
Purpose
The Thin Line Correction Mode is the mode for correcting the poor reproducibility of 600dpi/1200dpi thin
lines.
Because of the dispersion due to the difference in the machines, thin lines, especially slanted ones, tend
to break up.
When this happens, use the Thin Line Correction Mode to correct it.
NOTE: The Thin Line Correction Mode might cause defects to appear in images when in use.
1. Interference in the form of banding in ladder images
2. LPH streaks appearing in high temperature environment
Because of these reasons, keep the adjustment amount as low as possible.
Figure 1 j0ki41827
Purpose
Perform the Thin Line Correction by adjusting the following NVMs.
2. Turn the machine and the PC ON.
3. Set the printer to Download Mode. 1. 749-200 1200 Only Fine Line Correction - 0: OFF (also perform correction for 600dpi), 15: ON (only
perform correction for 1200dpi)
(1) Turn the power of the printer ON while pressing down on the [Power Saver] button.
If the Thin Line Correction is also to be performed for 600dpi, use "0". The default value is 15.
(2) The progress bar will be displayed on the UI screen for approx. 10 seconds.
2. 749-202 Thin Line Correction Switch - 0: Thin Line Correction OFF, 1: Thin Line Correction ON.
(3) The UI screen will turn completely black for 7 seconds.
The default value is 0.
(4) [Download Mode] is displayed on the screen and the system enters the download mode.
3. Thin Line Correction Amount Adjustment
4. In case of USB1.1 connection, cancel the opening of "Add/Remove Hardware Wizard".
5. Click to run the Firmware Version Upgrade Tool (FWDLMgr.exe). Table 1
6. Select [Agree] on the Firmware Version Upgrade Tool (License Agreement).
Adjustment
7. Select the Machine Model from the pull down menu of the Machine Model column on the selection NVM Address Contents Initial Value Range
screen for machine models and files.
749-204 Thin Line Correction Amount Y Color 200 140~200
8. Click the downloaded file from the Firmware column on the selection screen for machine models
and files, and click [Next]. 749-205 Thin Line Correction Amount M Color 200 140~200
Select detailed version to display each ROM version in the downloaded file. 749-206 Thin Line Correction Amount C Color 200 140~200
9. Select the connection method between the printer and the PC on the Communication Interface 749-207 Thin Line Correction Amount K Color 200 140~200
selection screen, and select [Next].
(Servicing time: Approx. 15min) The smaller the value, the more emphasis the thin line gets (amount of exposure is increased).
10. The devices that can be specified on the selection screen for Printer/MF machines are displayed in Amount of exposure is increased by: 30% for 140, 20% for 160, and 10% for 180. (Default value -
the Printer/MF machines column. Insert check marks into the checkboxes and select [Next]. Adjustment value)/2 = amount of increased exposure in %.
11. The Firmware update status appears on the "Updating" screen. The recommended value is 160.
After completion, the results screen appears. 4. 752-006 Thin Line Correction ADC_Switch - 0: OFF, 1: ON.
12. Select the [Close] button on the results screen. (Firmware upgrade complete.) Although this is normally set as 0 (OFF) during use, if the highlight reproduction is overdone, set this
to 1 (ON).
NOTE: After downloading ends, the IOT will automatically reboot.
Default value is 0.
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ADJ 18.2.6 LPH Exposure Amount Fine Adjustment NOTE: As an overly large adjustment might cause jumps in gradation, make the adjustments as small as
possible.
Purpose The adjustment amount (%) is not = amount of change in density.
The LPH Exposure Amount Fine Adjustment is the process of adjusting the LPH exposure amount to
The actual exposure level includes a process that converts the brightness of ADC Sensor Position to
correct the uneven density in the Axis Direction that arose due to various causes in the vicinity of the
100%.
Drum for each YMCK color individually.
The LPH Exposure Amount Adjustment can be performed as negative correction within the range of 0 to Purpose
-20 (%).
1. LPH Exposure Amount Fine Adjustment ON/OFF Switch Selector
Correction Area To enable the LPH Exposure Amount Fine Adjustment function, set the following NVM as ON.
Table 2
Adjustment
NVM Names NVM Address Contents Initial Value Range
Smile Correction Switch 749-201 0: OFF 0 0 or 1
1: ON
2. Selection of Correction Method
The LPH Exposure Amount Fine Adjustment can be done by:
(1) Correcting the density skew in the IN-OUT direction
(2) Selecting a pre-prepared pattern to perform the correction
(3) Using custom correction to manually correct the adjustment amount for each area
A combination of the various correction methods can be used. However, the correction cannot go
beyond the 0 to -20 (%) range.
(1) IN/OUT Density Correction
Corrects the IN-OUT density skew in the axis direction of the photoreceptor.
Figure 1 j0wa41850
When there is density skew from the left to the right of the image, the adjustment amount to
Table 1 correct that has to be set for each color.
Setting Range is -20 to 20 (%)
A B C D E F G
Distance from the left of image 0 52 103 154 206 257 308.9 Table 3
(mm)
Adjustment
NVM Names NVM Address Initial Value Range
As shown in the figure, the LPH zone is divided into 7 areas by setting the 6 points - from A (leftmost
In Out Tendency (IN/OUT correction) 749-228 Y 0 -20~20
edge) to G (rightmost edge).
749-229 M 0 -20~20
Adjustment is performed at each area to lower the LPH exposure amount until the density is even. 749-230 C 0 -20~20
749-231 K 0 -20~20
*There are cases where point A or G will lie beyond the image zone. Furthermore, the 154mm mark is the
center of the image.
Figure 2 j0wa41851 Figure 4 j0wa41853
*Although there is also an adjustment range at the positive side, it only involves reducing the
brightness at the IN side or the OUT side and therefore will not have any correction that goes
above 100%.
(2) Pattern Selection Correction
If you have elected to perform correction based on Pattern Selection, select the Pattern 1~6
and Level 1~6 that is most suitable for the density correction from the following figure.
The selected Pattern and Level are reflected as LPH Brightness Correction by changing the
following NVMs.
As there are separate NVMs for each color, they can each be corrected independently.
Figure 5 j0wa41854
Table 4
Adjustment
NVM Names NVM Address Initial Value Range
Correction Pattern (Pattern Selection) 749-232 Y 1 1~6
749-233 M 1 1~6
749-234 C 1 1~6
749-235 K 1 1~6
Figure 3 j0wa41852
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Table 5 NOTE: The above 3 types of correction can be used in combination. However, the total amount
of exposure adjustment for these Smile Corrections are restricted to be within 0 to -20%.
Adjustment
NVM Names NVM Address Initial Value Range [Sum of Correction 0~20%] = [IN-OUT Adjustment Amount %] + [Pattern Selection Adjustment
Amount %] + [Custom Adjustment Amount %]
Correction Level 749-236 Y 1 1~6
If the total from the 3 corrections add up to less than -20%, it will be uniformly limited to -20%
749-237 M 1 1~6
If it is larger than 0%, then it will be uniformly limited to 0%.
749-238 C 1 1~6
The above are the restrictions that apply to the exposure amount correction and correction by
749-239 K 1 1~6 Smile Correction function.
However, within the actual machine, after the exposure amount correction by Smile Correction,
NOTE: Take note that "0,5" for Pattern means "Disabled" and "1" for Level means "No
it will enter another process to calibrate the exposure at the ADC Sensor Position to be 100%.
correction".
As a correction is applied to the exposure amount after a Smile Correction, the exposure
(3) Custom Correction amount in the vicinity of 114 to 144mm from the left of the image becomes 100%, while it is
If you have elected to perform density correction by custom correction, you must input the relatively higher or lower for the rest of the positions.
required adjustment amount for the correction of every area into the NVM for each YMCK Reference sample
color.
Be careful as only negative correction can be performed for density correction.
Table 6
Initial Value
NVM Adjustment
Names NVM Address Contents A B C D E F G Range
Custom 749-240~246 R/E (%) within Y 0 0 0 0 0 0 0 -20~20
Correction 749-247~253 Pulse Width M 0 0 0 0 0 0 0 -20~20
Value Variable
749-254~260 C 0 0 0 0 0 0 0 -20~20
Range
749-261~267 K 0 0 0 0 0 0 0 -20~20
*The NVM Addresses correspond in ascending order to ABCDEFG.
*Although there is also an adjustment range at the positive side, the brightness will saturate at
100%. The positive correction of up to the 100% range will only be applied when the exposure
amount has been corrected towards the negative side at IN-OUT Density Correction or Pattern
Selection Correction.
Figure 6 j0wa41855
As shown in figure B, the control is such that the final exposure at the ADC Sensor Position
becomes 100%.
By this, the exposure amount that was corrected by Smile Correction (figure A) is corrected
again until it is at the actual output level (figure B).
(The figures are the exposure models when Pattern 1, Level 4 correction have been
performed)
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ADJ 35.1.1 Firmware Version Upgrade (Firmware Update Service ADJ 35.2.1 Backup/Restore (Recovery)/Reproduce
System) (FX Only) Purpose
This Kit is not available for IBG region. Backup/Restore should be performed in the following cases.
Table 1
No. Application Purpose
1 When the Firmware has been upgraded Restores the Firmware to the state before the
upgrade in cases where you want to revert the
Firmware to its previous version for some reason
(such as the operation becoming unstable).*
2 When the HDD or NVM PWB is Restores the settings to the state when it was backed
malfunctioning up. This reduces the operation time that is required
for environmental recovery.
3 When identifying the cause of a difficult Reduces the operation time that is required for
problem environmental recovery by temporarily saving the
current settings before initializing the HDD/NVM to
identify the cause of a failure.
The backup can be stored in the machine built-in HDD or in a USB memory (service tool).
Preparation
• Before performing backup into a USB memory, create a folder named "backup" in the USB memory.
• Make sure you print the Configuration Report before performing the operation.
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NOTE: As the procedure differs by case as follows, make sure you are performing the required 5. When the confirmation message: "Are you sure you want to restore the backed up files from the
procedure. hard disk?" is displayed, select [Yes] to start the restoration. At this time, the following message will
be displayed.
Table 2 Restoring backed up files from the hard disk...
No. Backup/Restore Cases Reference The machine will reboot automatically after the files have been restored.
1 Backup to HDD Go to Procedure The software will be upgraded after the reboot.
A. Do not switch off the power until the default screen is displayed.
2 Restore from HDD Go to Procedure 6. When the restore has completed successfully, the machine will reboot and then enter the Download
B. Mode. The screen at this time will display "Download Mode" just like when downloading the
3 Restore from HDD using special booting (such as when the UI screen is not Go to Procedure Firmware via Port9100/USB connection.
displayed) C. 7. When the process has completed successfully, the machine reboots automatically.
4 Backup to USB memory Go to Procedure Procedure C (Restore from HDD using special booting)
D. 1. Turn OFF the machine.
5 Restore from USB memory Go to Procedure 2. Turn ON the machine while pressing the [Energy Saver], [Stop], and [5] buttons.
E.
3. The restore process will then run automatically, "HDD Initialization, Restore HDD Settings, Restore
6 Restore from USB memory using special booting (such as when the UI screen is Go to Procedure NVM Setting Data" are performed, and the machine reboots automatically once the process is
not displayed) F. completed.
7 Cloning (in customer mode) Go to Procedure 4. Next, the Firmware download starts and the machine reboots automatically after it has completed.
G. 5. Verify that the machine has been restored to its original state and that copying is possible.
Backup/Restore to USB Memory
Backup/Restore to HDD Backup/Restore to USB Memory is used in the following cases.
Procedure A (Backup to HDD)
1. Open the "Job Status" screen and check that there are no jobs being executed or in the queue. • Before replacing the HDD.
2. Disconnect the Network Cable and the Fax line. • If the HDD replacement is still a few days away, backup the data and ask the customer to save it in
3. Enter the UI Diag and select the "System Settings" tab -> [Common Service Settings] -> their PC as a safety precaution. (At this time, explain to the customer why the data is being backed
[Maintenance / Diagnostics] -> [Back Up Files / Restore Files] on the second page. up and that the CE is not allowed to take back the customer information. )
4. Select [Back Up Files] > [File Storage Location], then [Hard Disk], and select [Start]. Procedure D (Backup to USB memory)
5. When the confirmation message: "Are you sure you want to make a copy of the files and save them 1. Turn OFF the machine, connect the USB Memory to the Fax Board, and then turn ON the machine.
in the hard disk?" is displayed, select [Yes]. The backup starts and the message: "Backing up files to NOTE: As the Fax Cable is disconnected, the message "A fault or an error has occurred.
the hard disk..." is displayed.
See User Guide for information on fault code 016-214." will be displayed. (Reference message)
6. When the backup has completed successfully, the message: "File backup operation has
successfully completed." is displayed. Select [Confirm]. Return to the "Back Up Files / Restore Files" 2. Check that there are no jobs being executed or in the queue.
menu screen. The backup will take approx. 2 to 5 minutes. 3. Disconnect the Network Cable and the Fax line.
7. Select [Close], [Exit (Clear Log)], [Yes] in order and the machine will automatically reboot. 4. Enter the UI Diag and select the "System Settings" tab -> [Common Service Settings] ->
This completes the backup operation. [Maintenance / Diagnostics] -> [Back Up Files / Restore Files] on the second page.
Upgrade the Firmware or perform other operations. 5. Select [Back Up Files] >[File Storage Location], then [USB Memory], and select [Start].
After the operation, go to the following to restore the backup data if needed. 6. When the confirmation message: "Are you sure you want to make a copy of the files and save them
in the USB memory?" is displayed, select [Yes]. The backup starts and the message: "Backing up
If the UI screen does not start up after the operation, restore by referring to "Restore from HDD
using special booting". files to the USB memory..." is displayed. The backup will take approx. 5 to 7 minutes.
Procedure B (Restore from HDD) 7. When the backup has completed successfully, the message: "File backup operation has
successfully completed. Switch off the machine power and wait until this screen disappears. Then
1. Open the "Job Status" screen and check that there are no jobs being executed or in the queue.
pull out the USB memory." is displayed. Turn OFF the machine.
2. Disconnect the Network Cable and the Fax line.
8. Disconnect the USB Memory and connect the Fax Cable.
3. Enter the UI Diag and select the "System Settings" tab -> [Common Service Settings] ->
9. If necessary, copy the whole "backup" directory into the customer's PC and request that they keep it
[Maintenance / Diagnostics] -> [Back Up Files / Restore Files] on the second page.
safe.
4. Select [Restore Backed Up Files] > [File Storage Location], then [Hard Disk], and select [Start].
After that, delete the backup data that is stored in the USB Memory.
If the UI screen does not start up after the operation, restore by referring to "Restore from USB Memory 3. At the master device, perform the same Network Settings > Enable Port settings as those in the
using special booting". target clone machine. If there are any differences, the related settings will not be not cloned.
4. From the client, connect to the master device via CWIS.
Procedure E (Restore from USB Memory)
5. Select [Properties] tab > General Setup > Cloning. (Figure 1)
1. Turn OFF the machine, connect the USB Memory to the Fax Board, and then turn ON the machine.
2. Open the "Job Status" screen and check that there are no jobs being executed or in the queue.
3. Disconnect the Network Cable and the Fax line.
4. Enter the UI Diag and select the "System Settings" tab -> [Common Service Settings] ->
[Maintenance / Diagnostics] -> [Back Up Files / Restore Files] on the second page.
5. Select [Restore Backed Up Files] > [File Storage Location], then [USB Memory], and select [Start].
6. When the confirmation message: "Are you sure you want to restore the backed up files from the
USB memory?" is displayed, select [Yes]. The restore starts and the following message is
displayed.
Restoring backed up files from the USB memory...
The machine will reboot automatically after the files have been restored.
The software will be upgraded after the reboot.
Do not switch off the power until the default screen is displayed.
7. The restore process will complete in approx 4 minutes, after which the machine will automatically
reboot and enter the Download Mode. The screen at this time will display "Download Mode" just like
when downloading the Firmware via Port9100/USB connection. Figure 1 j0ki40004
8. After the series of processes have completed and it has rebooted normally, turn OFF the machine.
9. Disconnect the USB Memory, turn ON the machine, and check that copying is possible. 6. Right click on "Cloning.dat" under [Cloning Instructions] and download it to the PC.
10. When upgrading the Firmware, perform Backup to USB Memory again after the upgrade has 7. Access the target clone machine, and then select [Properties] tab > General Setup > Cloning.
completed. 8. Click [Browse] in the "Install Clone File", select the "Cloning.dat" that was imported in step 6, and
11. Turn OFF the machine, remove the USB Memory, and then connect the Fax Cable. then click [Install].
Procedure F (Restore from USB Memory using special booting) 9. Wait while the setting information is being copied into the target clone machine.
1. Turn OFF the machine and connect the USB Memory to the Fax Board. 10. Verify that the setting information has been copied in the target clone machine.
2. Turn ON the machine while pressing the [Energy Saver], [Stop], and [7] buttons.
3. The restore process will then run automatically, "HDD Initialization, Restore HDD Settings, Restore
NVM Setting Data" are performed, and the machine reboots automatically once the process is
completed.
4. Next, the Firmware download starts and the machine reboots automatically after it has completed.
Verify that the machine has been restored to its original state and that copying is possible.
Procedure G (Cloning)
Purpose
Although this is not a CE function, this can reduce the environmental settings workload when performing
a mass-installation service. It is also a useful backup/restore function that a customer can use.
Only items that can be set with CWIS can be cloned.
1. Designate one machine as the master device and perform settings as normal via "Control Panel/
CWIS," etc. Check the settings under Network Settings > Enable Port.(This section cannot be
copied)
2. Perform network settings for the target clone machine according to the "Installation Order".
(IP Address, Subnet Mask, and Gateway Address)
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ADJ 35.3.1 Parts Condition Assessment by ESS Status LED
Purpose
Assessment on the condition of the parts and the condition of the ESS PWB can be done based on the
ON/OFF states of the 8 LEDs on the ESS PWB. To check the condition of an error where no Error Code
is displayed, check the LED display on the ESS PWB.
As the device that can be connected differs depending on the board, it does not always neccesarily mean
that diagnostic is possible. In the following table, items that are installed as features are marked with "O".
Purpose
1. Turn the power switch OFF, make sure that the screen display turns OFF, then turn the main power
switch OFF.
2. Unplug the power cord from the outlet.
3. Remove the Rear Right Cover.
4. Remove the Blind Board of the ESS.
5. Plug in the power cord, turn ON the main power switch, then turn ON the power switch.
Check
Check the LED ON/OF states and refer to the following table.
Figure 1 j0ki61019
LED legend - O: ON, X: OFF
Table 1
Main Unit Main Unit Long
Upper Lower Usual Boot
Diagnosti Diagnosti
Number 7,6,5,4 3,2,1,0 State/Condition Related HW Failure Location/Details c c ChainLink
0xff O,O,O,O O,O,O,O Initial state at Power ON ESS Not all are ON: Failure at power source? Failure at O O
ASSY?
0x01 X,X,X,X X,X,X,O Interrupt vector setting completed ESS ON: ESS Error O O
0x02 X,X,X,X X,X,O,X EBC (ROM Controller) initialization completed ESS ON: ESS Error O O
0x03 X,X,X,X X,X,O,O Reserved (ON)
0x04 X,X,X,X X,O,X,X Reserved (ON)
0x05 X,X,X,X X,O,X,O D-Cache zero clear ESS ON: ESS Error O O
0x06 X,X,X,X X,O,O,X Reserved (OFF)
0x07 X,X,X,X X,O,O,O DDR output buffer is enabled ESS ON: ESS Error O O
Software wait processing
0x08 X,X,X,X O,X,X,X DDR Controller usual initialization start ESS ON: ESS Error O O
0x88 O,X,X,X O,X,X,X Recovery processing from CPU OFF start ESS ON: ESS Error O O
0xF0 O,O,O,O X,X,X,X DDR initilization has failed RAM Blinking: RAM Error O O
0xC3 O,O,X,X X,X,X,X Save data check error RAM Blinking: RAM Error O O
0x09 X,X,X,X O,X,X,O DDR initialization has completed RAM ON: RAM Error O O
0x0A X,X,X,X O,X,O,X I-Cache/D-Cache is disabled ESS ON: ESS Error O O
0x0B X,X,X,X O,X,O,O CPU internal register setting ESS ON: ESS Error O O
0x90 O,X,X,O X,X,X,X DDR memory write check RAM ON: RAM Error O O
0xF0 O,O,O,O X,X,X,X DDR R/W test has failed RAM Blinking: RAM Error O O
0x0C X,X,X,X O,O,X,X DDR memory read check & zero clear has completed RAM ON: RAM Error O O
0x0D X,X,X,X O,O,X,O Copy to memory for Panbug program (TEXT portion) ROM/RAM ON: ROM/RAM Error O O
0x0E X,X,X,X O,O,O,X Copy to memory for Panbug program (BASE portion) ROM/RAM ON: ROM/RAM Error O O
0x0F X,X,X,X O,O,O,O FPU register test has completed ESS ON: ESS Error O O
0 x 10"" X,X,X,O X,X,X,X Jump preparation to C-Code has completed ESS ON: ESS Error O O
0x24 X,X,O,X X,O,X,X Standard RAM diagnostic start RAM ON: Standard RAM Error O O 116-315
0x25 X,X,O,X X,O,X,O Standard RAM diagnostic complete
0x26 X,X,O,X X,O,O,X Extension RAM diagnostic start RAM ON: Extension RAM Error O 116-316
0x27 X,X,O,X X,O,O,O Extension RAM diagnostic complete
0x28 X,X,O,X O,X,X,X Standard ROM diagnostic start ROM ON: Standard ROM Error O O 116-317
016-336
0x29 X,X,O,X O,X,X,O Standard ROM diagnostic complete
0x2a X,X,O,X O,X,O,X NVRAM diagnostic start NVM/ESS ON: NVRAM Error O O 116-323
0x2b X,X,O,X O,X,O,O NVRAM diagnostic completed
0x30 X,X,O,O X,X,X,X Transition from MiniOS to CORE (DIAG) start ROM/RAM ON: ROM/RAM Error O O 116-317
0x31 X,X,O,O X,X,X,O Transition from MiniOS to CORE (DIAG) complete
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Table 1
Main Unit Main Unit Long
Upper Lower Usual Boot
Diagnosti Diagnosti
Number 7,6,5,4 3,2,1,0 State/Condition Related HW Failure Location/Details c c ChainLink
0xc1 O,O,X,X X,X,X,O BackPlane Disconnect Detection BP/ESS ON: BackPlane Connection Error O O 016-327
0xc2 O,O,X,X X,X,O,X UI Cable Disconnect Detection UI/ESS ON: UI Cable Connection Error O O 016-326
0xc3 O,O,X,X X,X,O,O MCU Harness Disconnect Detection MCU/ESS ON: MCU Harness Connection Error O O 016-328
0x40 X,O,X,X X,X,X,X IO ASIC diagnostic start ESS ON: ASIC Error O O
0x41 X,O,X,X X,X,X,O IO ASIC diagnostic complete
0x42 X,O,X,X X,X,O,X Codec ASIC diagnostic start ESS ON: ASIC Error O O
0x43 X,O,X,X X,X,O,O Codec ASIC diagnostic complete O O
0x44 X,O,X,X X,O,X,X Standard FontROM diagnostic start ROM ON: ASIC Error O O 116-380
116-310
016-338
016-339
0x45 X,O,X,X X,O,X,O Standard FontROM diagnostic complete
0x46 X,O,X,X X,O,O,X Extension FontROM diagnostic start ROM ON: ASIC Error O O 016-341
0x47 X,O,X,X X,O,O,O Extension FontROM diagnostic complete
0x48 X,O,X,X O,X,X,X SEEP diagnostic start SEEPROM ON: SEEPROM Error O 116-369
016-351
016-350
0x49 X,O,X,X O,X,X,O SEEP diagnostic complete
0x4a X,O,X,X O,X,O,X Timer diagnostic start ESS ON: Timer Error O O 116-364
0x4b X,O,X,X O,X,O,O Timer diagnostic complete
0x4c X,O,X,X O,O,X,X PageMemory diagnostic start RAM ON: RAM Error O 016-347
0x4d X,O,X,X O,O,X,O PageMemory diagnostic complete
0x4e X,O,X,X O,O,O,X IITIF diagnostic start IPS/ESS ON: IIT/ESS Error O 016-315
016-316
016-317
016-318
016-348
0x4f X,O,X,X O,O,O,O IITIF diagnostic complete
0x52 X,O,X,O X,X,O,X RTC diagnostic start RTC ON: RTC Error O 016-342
0x53 X,O,X,O X,X,O,O RTC diagnostic complete
0x54 X,O,X,O X,O,X,X UI Check start UI/ESS ON: ESS/UI Error O 016-362
0x55 X,O,X,O X,O,X,O UI Check complete
0x56 X,O,X,O X,O,O,X Lyra diagnostic start JPEG/ESS ON: JPEG Card Error O
0x57 X,O,X,O X,O,O,O Lyra diagnostic completed
0x58 X,O,X,O O,X,X,X USB 1.0 Host diagnostic start ESS ON: ESS Error O
0x59 X,O,X,O O,X,X,O USB 1.0 Host diagnostic complete
0x5a X,O,X,O O,X,O,X USB 2.0 Host diagnostic start ESS ON: ESS Error O 016-364
016-371
0x5b X,O,X,O O,X,O,O USB 2.0 Host diagnostic complete
Table 1
Main Unit Main Unit Long
Upper Lower Usual Boot
Diagnosti Diagnosti
Number 7,6,5,4 3,2,1,0 State/Condition Related HW Failure Location/Details c c ChainLink
0x5c X,O,X,O O,O,X,X USB 2.0 Device diagnostic start ESS ON: ESS Error O 016-365
0x5d X,O,X,O O,O,X,O USB 2.0 Device diagnostic complete
0x5e X,O,X,O O,O,O,X HDD diagnostic start HDD/ESS ON: HDD/ESS Error O 016-366
016-367
0x5f X,O,X,O O,O,O,O HDD diagnostic completed
0x62 X,O,O,X X,X,O,X Torino diagnostic start Torino/ESS ON: Torino/ESS Error O 016-368
0x63 X,O,O,X X,X,O,O Torino diagnostic complete
0x64 X,O,O,X X,O,X,X Selene diagnostic start Selene/ESS ON: Selene/ESS Error O 016-369
0x65 X,O,O,X X,O,X,O Selene diagnostic complete
0x6e X,O,O,X O,O,O,X Standard ROM diagnostic start ESS ON: Standard ROM Error O 116-317
016-336
0x6f X,O,O,X O,O,O,O Standard ROM diagnostic complete
0x80 O,X,X,X X,X,X,X Energy Saver transition (Standby → LowPower) System In Energy Saver Mode
0x81 O,X,X,X X,X,X,O Energy Saving (LowPower) System In Energy Saver Mode
0x82 O,X,X,X X,X,O,X Energy Saving (Sleep) System In Energy Saver Mode
0x00 X,X,X,X X,X,X,X Energy Saving (CPU OFF) System In Energy Saver Mode
0x83 O,X,X,X X,X,O,O Energy Saver transition (LowPower → Sleep) System In Energy Saver Mode
0x84 O,X,X,X X,O,X,X Energy Saving (SemiLowPower) System In Energy Saver Mode
0x85 O,X,X,X X,O,X,O Energy Saver transition (Sleep → SemiLowPower) System In Energy Saver Mode
0x87 O,X,X,X X,O,O,O Energy Saver transition (SemiLowPower → Sleep) System In Energy Saver Mode
0x89 O,X,X,X O,X,X,O Energy Saver transition (LowPower → Standby) System In Energy Saver Mode
0x8A O,X,X,X O,X,O,X Energy Saver transition (Sleep → Standby) System In Energy Saver Mode
0xff O,O,O,O O,O,O,O VxWORKS boot complete System In Usual Operating State O O
Usual operation, recovery from Energy Saver state
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ADJ 35.3.2 Special Booting
Purpose
This section contains the explanation for Special Booting.
For special booting that are used during Download Diag / Long Boot Diag and Backup / Restore Settings,
refer to their respective operating procedures.
Purpose
1. When performing Special Booting starting with the main power in OFF state.
(1) Turn ON the main power and wait for 10sec.
(2) Perform Special Booting (Special Key + Sub Power ON) and release the Key when "1/6" is
displayed on the Panel. (If the Special Botting was successful, "BOOT MODE" will be
displayed at the top left of "2/6" screen)
2. When performing Special Booting starting with the main power in ON state.
(1) Turn OFF the sub power (UI screen display turns OFF) and wait for 10sec.
Figure 2 j0ki61021
(2) Perform Special Booting (Special Key + Sub Power ON) and release the Key when "1/6" is
displayed on the Panel. (If the Special Botting was successful, "BOOT MODE" will be If the start-up was successful, "BOOT MODE" will be displayed* at the top left of "2/6" screen.
displayed at the top left of "2/6" screen)
* This will not be displayed when performing the following Special Bootings.
• Download Diag Start Up
• Download Mode Start Up
• UI Align Mode
Table 1
Display during
Operation Special Key booting How to Use
Log Data Initialization Energy Saver + Stop -- BOOT MODE -- Used when the log data has an
+1 JOB LOG CLEAR error and a Fail such as 116-331
MODE has occured, or when the log data
must be cleared for version
upgrade that involves a large
change in versions.
Complete NVM Energy Saver + Stop -- BOOT MODE -- Used when recovery is not
Initialization +2 FACTORY INIT achieved with Startup by Force
Figure 1 j0ki61020 (return to default MODE NVM Initialization
factory shipment (Energy Saver + Stop + 3).
Release the Key when "1/6" is displayed on the Panel. state) This method can also be used to
resolve the problem - where the
internal clock becomes unstable,
therefore causing all the functions
that use the clock to become
unstable - when the NVM PWB is
initialized with the backup battery
detached. When an initialization is
performed with this method, billing
mismatch etc. Occurs as when the
NVM PWB is replaced.
Table 1 Table 1
Display during Display during
Operation Special Key booting How to Use Operation Special Key booting How to Use
Initialize NVM Energy Saver + Stop -- BOOT MODE -- Initializes the NVM of the Download Mode Start Energy Saver No display Starts up in Firmware Download
+3 NVRAM INIT MODE configuration range (Printer Up Mode.
Settings etc) inside the Controller Re-download After Energy Saver is No display After starting up in Download
by force and starts up. Firmware from HDD activated, press and Mode, press and hold Start
HDD Forced Energy Saver + Stop -- BOOT MODE -- Formats the HDD by force. This hold down Start (approx. 10sec) to use the
Formatting +4 HDD FORMAT operation resets the HDD to (approx. 10sec) Firmware that is stored in the HDD
MODE partitions at factory settings. to re-download the Firmware.
Restore HDD Backed Energy Saver + Stop -- BOOT MODE -- Restores the NVM/HDD User UI Align Mode 0+1+3 No display To align the position of the buttons
Up File +5 ANALYSIS 2 MODE Data within the Controller that was on the display so that the user can
backed up in the HDD and reboot. select the contents on the display
Forced Spool Area Energy Saver + Stop -- BOOT MODE -- If an error, such as 116-324, has using the Touch Panel.
(HDD) Initialization +6 HDD INITIALIZE occurred when printing was set to
(for CE) MODE be performed with the data
spooled to the hard disk and the
machine cannot be started by
turning it OFF then ON, this
initializes the hard disk area in
which the print data is stored
before starting the machine.
Restore USB Backed Energy Saver + Stop -- BOOT MODE -- Restores the NVM/HDD User
Up File +7 ANALYSIS 1 MODE Data within the Controller that was
backed up in the USB Memory
and reboot.
Download Diag Start Energy Saver + Stop No display Downloads the diagnostic
Up +9 program that is stored in the USB
Memory or Firmware Set and
performs detailed check by using
the Long Boot Diag diagnostic
items.
Forced Spool Area Stop + Start -- BOOT MODE -- This special boot mode has been
(HDD) Initialization HDD INITIALIZE added so that a customer can also
(for User) MODE perform the "Startup by Forced
Spool Area (HDD) Initialization"
(Energy Saver + Stop + 6) like a
CE.
Long Boot Diag Start Energy Saver + Start -- BOOT MODE -- Performs a more detailed check
Up LONGDIAG MODE than the usual device diagnostic
items at the start up of the
machine.
Forced Polling Mode Energy Saver + Start -- BOOT MODE -- In cases where Fax documents
Start Up +1 FORCED POLLING cannot be printed, sets the Chain-
MODE Link Code of Forced Polling and
starts up.
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ADJ 35.3.3 Settings Recovery Tool (Freeware) • Audit log
• Machine authentication data (machine, personal certificate, etc. )
Purpose
• Various items in the Configuration Report
CAUTION
The document storage area is not backed up.
4. Restoration Procedure
(1) Replace the broken hard disk.
(2) Change the following Chain-Link Settings (enable restore settings).
Chain-Link 700-529: 0 → 1 (this will automatically revert to 0 after the restoration)
(3) Request for the customer to restore the backed up data.
(Use the Settings Recovery Tool to restore the backed up data)
(4) As the restoration is in progress, the machine status will transition as follows:
i. The Panel displays "The machine is currently connected to an external equipment" as the
restoration data is being received.
ii. After receiving the restoration data, it will automatically reboot.
iii. The restoration will be performed at startup screen "3/6" and when completed, it will
automatically reboot again.
(5) Check that the usual "Services Home" is displayed on the Panel and end the restoration.
Figure 1 j0ki40001
Effect on Service Software
1. Overview As the restored data is older data, Service Software that uses/refers to the operationally
The Settings Recovery Tool is a freeware for backing up the data that have been set in the changed data might exibit the following behaviours.
multifunction device into a PC. This way, you can restore the backed up settings after a hard disk
replacement. Table 1
CAUTION Software Details of Effect
The restoration od backed up settings can be done by changing the system data (Chain-Link) of the ApeosWare Accounting All restored job files are re-collected. (Job record is doubled)
Main Unit after the CE has replaced the hard disk. Service History
2. Operation Conditions ApeosWare Accounting After the restoration, new jobs will not trigger the collection process as long
PC Service Service as the file number at the machine has not become larger than the job log file
• Microsoft(R) Windows(R) 2000 Professional Service Pack 4 English Version Accounting number that had been collected by the Serverless Accounting Service.
• Microsoft(R) Windows(R) XP Professional Service Pack 3 English Version ApeosWare Accounting When the restored data causes the Main Unit (network accounting) user
Service Output Restriction data to differ from the current data and if user restriction is applied without
• Microsoft(R) Windows Vista(R) Business Service Pack 1 English Version
going through the AWAS output restriction print service, there might be
Operate using a computer with Intel x86 processor that is running the above OS. cases of restricted users being able to perform unauthorized processes.
Software
• Settings Recovery Tool Ver. 1.1.2 or later (6) Things to Note for Settings Recovery Tool
3. Backed Up Data • Restoring the settings data causes the various logs, addresses, etc. (target backup data)
The following are the data that can be backed up by using the Settings Recovery Tool. to be reverted back to what they were at the point of backup (all data recorded after the
• Attributes data of Folders (Folder Name, check Folder Passcode, Delete Files After Retrieval, backup will be gone).
Delete Expired Files, Link Job Flow Sheet to Folder) Other data that will be lost upon restoring the settings data are as follows:
• Speed dial data (Address Book) All document data stored in the machine
• Destination data of Web Applications (Folder documents, Secure Print documents, Fax sending/received documents, etc. )
• Job Flow • The backed up settings data can only be restored back to the machine that it originates
• Stored Programming from and the software version has to be the same. Whenever the software version has
• Job Log (up to 15,000 items) changed, an option has been added, etc., perform the backup again.
• If the PC that is to store the backed up files runs a firewall, it may cause comminucation
error. Add this software to the list of safe programs at the firewall settings.
• If this software was installed in a folder that requires a System Administrator Privilege
(%programfile% etc. ) and a user without System Administrator Privilege attempts to run
it, the software may fail to run. In such cases, reinstall this software in a folder that does
not require System Administrator Privilege.
• Never turn OFF the machine while it is running back up or restoring settings.
• If the machine is being used, it is not possible to run back up or restore settings.
• For Microsoft(R) Windows Vista(R) and later, when the software is installed and run from
%programfiles% or %systemroot% folder, the operation log, settings file, and etc. that are
generated during the process might be created in virtualized folders and are not
displayed. Also, even if the file storage destination had been specified during the back up,
there might be cases where the backed up files are not displayed. When they are not
displayed, click the [Compatibility Files] button displayed at the explorer bar. The files in
virtualized folders will be displayed.
• Depending on the size of the data, the back up or restore settings process may take more
than 10 minutes.
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ADJ 51.1.1 DADF Lead-Skew Adjustment
Parts List on PL 51.1
Purpose
To correct the feeding of the original by adjusting the position of the DADF. (DADF Lead-Skew,
Perpendicularity)
Check
1. Place the Test Chart (499T283) on the DADF.
2. Make a copy using the following settings in Copy mode.
• Color Mode: "Black"
• Paper Tray: "A3"
• Reduce/Enlarge: "100%"
• No. of copies: "3"
3. Check that the difference in the distance (A and B) between the side and the Edges in the 3 copies
is within 0+/-0.5mm. (Figure 1)
Figure 2 j0ki45105
• The DADF moved in direction A. (Figure 3)
Figure 1 j0ku42054
Adjustment
1. Remove the DADF Rear Cover. (REP 51.2.2)
2. Adjust the position of the DADF by moving the DADF in direction A or B. (Figure 2)
(1) Loosen the screws (x3).
(2) Move the DADF in direction A or B.
(3) Tighten the screws (x3).
Figure 3 j0ku42044
• The DADF moved in direction B. (Figure 4)
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ADJ 51.1.2 DADF Side Registration
Parts List on PL 51.1
Purpose
To adjust the original to the proper position (drum shaft direction) on the Platen.
NOTE: The following adjustments must be made before carrying out checking and adjustment.
• IOT Side Registation (ADJ 18.1.1)
• IIT Side Registation (ADJ 1.6.3)
• DADF Lead-Skew Adjustment (ADJ 51.1.1)
NOTE: DADF Side Registration is adjusted using the NVM for every paper width.
Check
1. Place the Test Chart (499T283) such that there is no gap between the chart and the DADF Guide.
2. Make a copy using the following settings in Copy mode. Take this copy as the original.
Figure 4 j0ku42043 • 1 to 1 Sided mode
• Paper Tray: "A3"
3. Reinstall the DADF Rear Cover.
• Reduce / Enlarge: "100%"
4. After adjustment, perform DADF Side Registration (ADJ 51.1.2) and DADF Lead Edge Registration.
(ADJ 51.1.4). • No. of copies: "2"
3. Mark the output copies 1 and 2 in the order of their output.
4. Make a Single Fold on the second copy. Check the fold line with the reference line on the Test
Chart. (Figure 1)
Figure 1 j0ku42048
5. Check that the fold line is within 2.0mm from the reference line. If the value is not specified, carry out
the following adjustment procedure.
6. Place the Test Chart (499T283) on the DADF facing down with the Test Chart fed from the lead
edge.
7. Make a copy using the following settings in Copy mode.
• 2 to 1 Sided mode
• Paper Tray: "A3"
• Reduce / Enlarge: "100%" 3. If it is not within the specified range in Check Step 5, change the NVM value.
• No. of copies: "2" • By increasing the NVM value, the image moves to the right.
8. Make a Single Fold on the second copy. Check the fold line with the reference line on the Test (an increment of 1 in NVM=0.1mm)
Chart. (Figure 2) 4. Repeat Check Steps 1 to 5 and Adjustment Steps 1 to 3 until the measurement is within the
specified range.
Side 2 Adjustment
1. After adjusting for 1 Sided copies, place Side 1 of the Test Chart face down and make copies using
the following settings to check the Side Registration for 2 Sided copies.
• Paper Tray: "A3"
• Reduce/Enlarge: "100%"
• No. of copies: 2
• 2 Sided: 2 to 1 Sided
2. Check the Side Regi of the 2 copies with the above-mentioned items in "Check".
3. If adjustment is required, enter DC131 to perform correction for all sizes, and then adjust each
document size width using the following NVM.
Enter the value to perform correction for all sizes in "NVM: 711-274".
Figure 2 j0ku42048
Table 2 Side 2 of 2 Sided mode
9. Check that the fold line is within 2.0mm from the reference line. If the value is not specified, carry out
the following adjustment procedure. NVM Document Width Document Size
Adjustment 1 771-274 For all sizes For all sizes
Side 1 Adjustment 2 715-057 139.7~148.0mm A5 SEF, 5.5x8.5" SEF
3 715-059 182.0~194.0mm B5 SEF, 16K SEF
1. Enter DC131 to perform correction for all sizes. 4 715-061 203.2mm 8x10" SEF, 8x10.5" SEF
Enter the value to perform correction for all sizes in "NVM: 711-272". 5 715-063 210.0mm A4 SEF, A5 LEF
6 715-065 214.9~215.9mm Letter SEF, Legal SEF, 5.5x8.5" LEF, 8.46x12.4" SEF, 8.5x13"
Table 1 Side 1 of 1 Sided or 2 Sided mode
SEF
NVM Document Width Document Size 7 715-067 254.0~257.0mm B4 SEF, B5 LEF, 8x10" LEF
1 711-272 For all sizes For all sizes 8 715-069 266.7~267.0mm 16K LEF, 8K LEF, 8x10.5" LEF
2 715-056 139.7~148.0mm A5 SEF, 5.5x8.5" SEF 9 715-071 279.4mm Letter LEF, 11x15" SEF, 11x17" SEF
3 715-058 182.0~194.0mm B5 SEF, 16K SEF 10 715-073 297.0mm A4 LEF, A3 SEF
4 715-060 203.2mm 8x10" SEF, 8x10.5" SEF
5 715-062 210.0mm A4 SEF, A5 LEF 4. Enter the value to perform correction for each size in "NVM: 715-057 to 073".
6 715-064 214.9~215.9mm Letter SEF, Legal SEF, 5.5x8.5" LEF, 8.46x12.4" SEF, 8.5x13"
SEF
7 715-066 254.0~257.0mm B4 SEF, B5 LEF, 8x10" LEF
8 715-068 266.7~267.0mm 16K LEF, 8K LEF, 8x10.5" LEF
9 715-070 279.4mm Letter LEF, 11x15" SEF, 11x17" SEF
10 715-072 297.0mm A4 LEF, A3 SEF
2. Enter the value to perform correction for each size in "NVM: 715-056 to 072".
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ADJ 51.1.3 DADF Original Detection Correction • This operation cannot be terminated (or aborted) halfway through the process and has to be
completed from start to finish regardless of any abnormalities that occur.
(Size Detection Auto-Correction) • In cases where more than 4 originals are loaded in the DADF, this operation will not feed the
Purpose originals that are fed after the fourth sheet.
To automatically adjust the original size during DADF scan to the desired original size. NOTE: If it is still NG after the adjustment, repeat the procedure.
Proceed with this adjustment only after the following operations/events.
• The DADF Assy is replaced.
• An abnormality is detected after replacing the Regi Roll, Feed Roll and Retard Roll.
• A size detection error occurs.
Overview
Using the DADF, continuously scan 3 originals. The NVM Data is automatically corrected based on the
comparison between the Slow Scan Length and the reference value detected by the DADF. The NVM
Data that is corrected is "Size Correction Value for Slow Scan Originals" (Chain Link No. 711-164).
Scanned originals differ according to the market as follows:
FX, XE/AP: A4 LEF (Slow scan length accuracy (210.0mm +/- 0.7mm))
XC: 8.5"x11" LEF (Slow scan length accuracy (215.9mm +/- 0.7mm))
Adjustment
1. Enter UI Diag "ADF Independent Operation (Size Detection Auto Adjust)".
2. Set 3 documents to be transported in the DADF.
* The size of the fed original differs according to the market.
FX, XE/AP: A4 LEF (Slow scan length accuracy (210.0mm +/- 0.7mm))
XC: 8.5"x11" LEF (Slow scan length accuracy (215.9mm +/- 0.7mm))
3. When the [Start] button is pressed, the DADF starts pulling in the document and the correction value
is calculated. At this point, the message "In progress" appears.
4. The applicable NVM Data will then be updated. After the operation, the UI screen will be displayed.
However, if this operation results in an NG, the NVM will not be updated and a message indicating
that an NG has occurred will be displayed.
5. The operation ends when the [Stop] button is pressed.
Status Confirmation Specifications
You may check the following status by using NVM Read after operations.
Table 1
Chain-Link Display Data Name Reference
711-164 Size Correction Value for Slow Setting Range=0 to 100
Scan Originals (equivalent to +/-50 increments [+/-5mm] <− 0.1mm/
increment)
Initial Value: 50 (However, there is an adjusted value
set against the initial value when shipped. )
<Image Quality Restrictions>
ADJ 51.1.4 DADF Lead Edge Registration 2. If the specified value is
• 11.5mm and above, increase the NVM value.
Parts List on PL 1.4
• 8.5mm and below, decrease the NVM value.
Purpose (an increment of 1 in NVM=0.1mm)
To adjust the original to the proper position (original feed direction) on the Platen.
3. Repeat the procedure until the value is within the specified range (10+/-1.5mm).
As there will be differences in the Regi according to the ratio, adjust the following NVM.
NOTE: The following adjustments must be made before carrying out checking and adjustment.
• IOT Lead Edge Registration (ADJ 18.1.1) Table 1
• IIT Lead Edge Registration (ADJ 1.6.2)
NVM DADF Speed Color Mode Ratio B/W Mode Ratio
• DADF Lead-Skew Adjustment (ADJ 51.1.1)
DC131[711-002] 55mm/sec 300.1~400% 300.1~400%
NOTE: If there is a black line at the Tail Edge for non-standard sizes after Regi adjustment of the Lead DC131 [711-003] 73.3mm/sec 200.1~300% 200.1~300%
Edge for Side 1 and Side 2, adjust the Tail Edge using 711-142 (Side 1) and 711-143 (Side 2).
DC131 [711-004] 75mm/sec None 300.1~400%
1 Sided mode DC131 [711-005] 110mm/sec 150.1~200% 150.1~200%
Check DC131 [711-006] 146.7mm/sec 100.1~150% 100.1~150%
1. Place the Test Chart (499T283) such that there is no gap between the chart and the DADF Guide. DC131 [711-007] 150mm/sec None None
2. Make a copy using the following settings in Copy mode. DC131 [711-008] 220mm/sec 50~100% 50~100%
• Color Mode: "Black" DC131 [711-009] 300mm/sec 25~50% 25~100%
• Paper Tray: "A3"
• Reduce/Enlarge: "100%" Duplex Mode
• No. of copies: "2" Check
• 1 to 1 Sided mode 1. Place the Test Chart (499T283) on the DADF with Side 1 facing down with the Test Chart fed from
3. Check that the distance between the Lead Edge and the reference value in the second copy is the tail edge.
10±1.5mm. If it is not within the specified range, adjust to the specified range using the following 2. Make a copy in the following mode:
procedure. (Figure 1)
• Color Mode: "Black"
• Paper Tray: "A3"
• Reduce/Enlarge: "100%"
• No. of copies: "2"
• Mode: "2 to 1 Sided"
3. Check that the distance between the Lead Edge and the reference value in the second copy is
10±1.9mm. If it is not within the specified range, adjust to the specified range using the following
procedure. (Figure 2)
Figure 1 j0sr42053
Adjustment
1. Enter DC131[711-140].
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Figure 2 j0ku42053
Adjustment
1. Enter DC131[711-141].
2. Adjust to the specified range (10+/-1.9mm).
If the distance between the Lead Edge and the reference value is
• 12.0mm and above, increase the NVM value.
• 8.0mm and below, decrease the NVM value.
(each NVM Step=0.1mm)
3. Repeat the procedure until the value is within the specified range (10+/-1.9mm).
As there will be differences in the Regi according to the ratio, adjust the following NVM.
Table 2
Speed Color Mode
NVM DADF Ratio B/W Mode Ratio
DC131[711-016] 55mm/sec 300.1~400% 300.1~400%
DC131 [711-017] 73.3mm/sec 200.1~300% 200.1~300%
DC131 [711-018] 75mm/sec None 300.1~400%
DC131 [711-019] 110mm/sec 150.1~200% 150.1~200%
DC131 [711-020] 146.7mm/sec 100.1~150% 100.1~150%
DC131 [711-021] 150mm/sec None None
DC131 [711-022] 220mm/sec 50~100% 50~100%
DC131 [711-023] 300mm/sec 25~100% 25~100%
Chapter 5 Parts List
5 Parts List
5.1 Introduction PL 5.3 4470/5570 HVPS (DEVE) ................................................................................... 36
5.1.1 How to Use the Parts List...................................................................................... 3
5.1.2 Precautions ........................................................................................................... 3
6. TRANSFER
PL 6.1 Transfer (1/2) ...................................................................................................... 37
5.1.3 Plate Composition ................................................................................................. 4
5.1.4 Terminology and Symbols..................................................................................... 4 PL 6.2 Transfer (2/2) ...................................................................................................... 38
PL 6.3 IBT Belt Unit (1/2) ............................................................................................... 39
5.1.5 Using Parts Navigation.......................................................................................... 5
PL 6.4 IBT Belt Unit (2/2) ............................................................................................... 40
5.2 Parts List
7. FUSER
1. IIT PL 7.1 Fuser................................................................................................................... 41
PL 1.1 Platen/IIT Cover .................................................................................................. 7
PL 1.2 W85 Control Panel, Platen Glass ....................................................................... 8
8. XEROGRAPHIC
PL 8.1 Xerographic (1/2) ................................................................................................ 42
PL 1.3 W85 Control Panel (1/2) ..................................................................................... 9
PL 1.4 CCD Lens Assembly........................................................................................... 10 PL 8.2 Xerographic (2/2) ................................................................................................ 43
PL 1.5 Carriage Cable/Motor.......................................................................................... 11 9. TRAY1 FEEDRE/TRAY1
PL 1.6 Full/Half Rate Carriage ....................................................................................... 12 PL 9.1 Tray 1 Feeder/Tray 1 .......................................................................................... 44
PL 1.7 IIT Trans PWB and USB Hub PWB (Option) ..................................................... 13 PL 9.2 Tray 1.................................................................................................................. 45
PL 1.8 W85 Control Panel (2/2) ..................................................................................... 14 PL 9.3 Tray 1 Feeder ..................................................................................................... 46
PL 1.9 S104 Control Panel and Mount........................................................................... 15 PL 9.4 Tray 1 Feeder Assembly (1/2) ............................................................................ 47
PL 1.10 S104 Control Panel........................................................................................... 16 PL 9.5 Tray 1 Feeder Assembly 2/2).............................................................................. 48
PL 1.11 S104 Front Panel .............................................................................................. 17
PL 1.12 S104 Display Panel........................................................................................... 18 10. TRAY MODULE (3T)/FAX
PL 1.13 IIT Heater/Wing Tray (Option)........................................................................... 19 PL 10.1 Tray Module (3T) .............................................................................................. 49
PL 1.14 IC Card Reader,Voice Navi(Option)(FX Only) .................................................. 20 PL 10.2 Tray 2/3/4.......................................................................................................... 50
PL 10.3 Tray 2 Feeder Assembly (1/2) .......................................................................... 51
2. LPH PL 10.4 Tray 2 Feeder Assembly (2/2) .......................................................................... 52
PL 2.1 LPH (1/2)............................................................................................................. 21 PL 10.5 Tray 3 Feeder Assembly (1/2) .......................................................................... 53
PL 2.2 LPH (2/2)............................................................................................................. 22 PL 10.6 Tray 3 Feeder Assembly (2/2) .......................................................................... 54
3. DRIVE PL 10.7 Tray 4 Feeder Assembly (1/2) .......................................................................... 55
PL 10.8 Tray 4 Feeder Assembly (2/2) .......................................................................... 56
PL 3.1 Drive (1/3) ........................................................................................................... 23
PL 10.9a 2270/3370 Electrical/Fax ................................................................................ 57
PL 3.2 Drive (2/3) ........................................................................................................... 24
PL 3.3a Drive 2270/3370 (3/3) ....................................................................................... 25 PL 10.9b 4470/5570 Electrical/Fax ................................................................................ 58
PL 10.10 Fax (FAXmini) ................................................................................................. 59
PL 3.3b Drive 4470/5570 (3/3) ....................................................................................... 26
PL 10.11 Fax (FAX G4) (FX Only) ................................................................................. 60
4. NOHAD PL 10.12 Roller............................................................................................................... 61
PL 4.1 NOHAD Common ............................................................................................... 27 PL 10.13 L/H Cover Assembly ....................................................................................... 62
PL 4.2a NOHAD 2270/3370 (1/3)................................................................................... 28 PL 10.14 Cover .............................................................................................................. 63
PL 4.2b NOHAD 4470/5570 (1/3)................................................................................... 29
PL 4.3a NOHAD 2270/3370 (2/3)................................................................................... 30
11. TRAY MODULE (TT)
PL 11.1 Tray 2/3/4 Assembly-TT.................................................................................... 64
PL 4.3b NOHAD 4470/5570 (2/3)................................................................................... 31
PL 4.4a NOHAD 2270/3370 (3/3)................................................................................... 32 PL 11.2 Tray 2 Assembly-TT.......................................................................................... 65
PL 11.3 Tray 3 Assembly-TT.......................................................................................... 66
PL 4.4b NOHAD 4470/5570 (3/3)................................................................................... 33
PL 11.4 Tray 4 Assembly-TT.......................................................................................... 67
5. DEVELOPMENT PL 11.5 Tray 4 Paper Feed-TT ...................................................................................... 68
PL 5.1 Development (1/2) .............................................................................................. 34 PL 11.6 Tray 2/3 Paper Feed-TT ................................................................................... 69
PL 5.2 Development (2/2) .............................................................................................. 35 PL 11.7 Tray 2 Feeder (1/2)-TT ..................................................................................... 70
Ver.1.3 09/2012
5-1
AP/DC-IV C5570G
Parts List
Parts List AP/DC-IV C5570G
09/2012
5-2 Ver.1.3
PL 11.8 Tray 2 Feeder (2/2)-TT...................................................................................... 71 PL 19.1 Cover (1/3)........................................................................................................ 112
PL 11.9 Tray 3 Feeder (1/2)-TT...................................................................................... 72 PL 19.2 Cover (2/3)........................................................................................................ 113
PL 11.10 Tray 3 Feeder (2/2)-TT.................................................................................... 73 PL 19.3 Cover (3/3)........................................................................................................ 114
PL 11.11 Tray 4 Feeder (1/2)-TT.................................................................................... 74
PL 11.12 Tray 4 Feeder (2/2)-TT.................................................................................... 75 35. ESS
PL 11.13 Left Cover Assembly-TT ................................................................................. 76 PL 35.1 ESS (1/2) .......................................................................................................... 115
PL 11.14 Tray 2/3/4 Front Support-TT ........................................................................... 77 PL 35.2 ESS (2/2) .......................................................................................................... 116
PL 11.15 Tray 2/3/4 Paper Size Sensor , Tray 3/4 Lift Gear-TT .................................... 78 PL 35.3 ESS Option ....................................................................................................... 117
PL 11.16 Drive-TT .......................................................................................................... 79 51. DADF
PL 11.17 Electrical-TT .................................................................................................... 80
PL 51.1 DADF Accessory .............................................................................................. 118
PL 11.18 Cover , Caster-TT ........................................................................................... 81
PL 51.2 DADF Cover,PWB ............................................................................................ 119
13. MSI PL 51.3 DADF Base Frame ........................................................................................... 120
PL 13.1 MSI (1/5) ........................................................................................................... 82 PL 51.4 Document Tray,Top Cover ............................................................................... 121
PL 13.2 MSI (2/5) ........................................................................................................... 83 PL 51.5 DADF Motor,Wire Harness ............................................................................... 122
PL 13.3 MSI (3/5) ........................................................................................................... 84 PL 51.6 DADF Rear Belt,Solenoid ................................................................................. 123
PL 13.4 MSI (4/5) ........................................................................................................... 85 PL 51.7 DADF Front Belt ............................................................................................... 124
PL 13.5 MSI (5/5) ........................................................................................................... 86 PL 51.8 Regi./Retard/Invert/Out Chute .......................................................................... 125
PL 51.9 Roll,Sensor Bracket .......................................................................................... 126
14. L/H COVER PL 51.10 Document Tray ............................................................................................... 127
PL 14.1 L/H Cover (1/2).................................................................................................. 87 PL 51.11 Top Cover ....................................................................................................... 128
PL 14.2 L/H Cover (2/2).................................................................................................. 88 PL 51.12 Upper Feeder.................................................................................................. 129
PL 14.3 L/H Cover Assembly (1/2) ................................................................................. 89 PL 51.13 Regi. Chute..................................................................................................... 130
PL 14.4 L/H Cover Assembly (2/2) ................................................................................. 90 PL 51.14 Retard Chute .................................................................................................. 131
PL 14.5 Duplex Assembly (1/2) ...................................................................................... 91 PL 51.15 Invert Chute .................................................................................................... 132
PL 14.6 Duplex Assembly (2/2) ...................................................................................... 92 PL 51.16 Out Chute ....................................................................................................... 133
PL 51.17 Sensor Bracket ............................................................................................... 134
15. REGISTRATION
PL 15.1 Registration (1/2)............................................................................................... 93 98. Screws
PL 15.2 Registration (2/2)............................................................................................... 94 98.1 Screws ................................................................................................................... 135
17. EXIT/OCT 99. Adjustment/Consumables Area Code List
PL 17.1 Exit 1/OCT,Exit 2............................................................................................... 95 99.1 Paper...................................................................................................................... 137
PL 17.2 Exit 1/OCT......................................................................................................... 96 99.2 Environment ........................................................................................................... 137
PL 17.3 Exit 2 (1/3)......................................................................................................... 97 99.3 Consumables ......................................................................................................... 138
PL 17.4 Exit 2 (2/3)......................................................................................................... 98 99.4 Electrical Adjustment.............................................................................................. 138
PL 17.5 Exit 2 (3/3)......................................................................................................... 99 99.5 Mechanical Adjustment .......................................................................................... 139
PL 17.6 Side Tray Unit (1/2) (Option) ............................................................................. 100 99.6 Originals ................................................................................................................. 140
PL 17.7 Side Tray Unit (2/2) (Option) ............................................................................. 101 99.7 Accessories Related .............................................................................................. 140
99.8 Fax ......................................................................................................................... 141
18. ELECTRICAL 99.9 DMP/Network Functions Related ........................................................................... 141
PL 18.1 PWB Chassis Unit (1/2) .................................................................................... 102
PL 18.2a PWB Chassis Unit 2270/3370 (2/2) ................................................................ 103 5.3 Parts Navigation
PL 18.2b PWB Chassis Unit 4470/5570 (2/2) ................................................................ 104 Navi 1.1 Full System ...................................................................................................... 143
PL 18.3 Electricl-IOT Rear.............................................................................................. 105 Navi 2.1 Processor 1of2................................................................................................. 143
PL 18.4 GFI Chassis ...................................................................................................... 106 Navi 2.2 Processor 2of2................................................................................................. 144
PL 18.5 Electrical-Front/Right......................................................................................... 107 Navi 2.3 IIT..................................................................................................................... 144
PL 18.6a Electrical-Bottom 2270/3370 ........................................................................... 108 Navi 2.4 3TM.................................................................................................................. 145
PL 18.6b Electrical-Bottom 4470/5570 ........................................................................... 109 Navi 2.5 DADF ............................................................................................................... 145
PL 18.7 Wire Harness .................................................................................................... 110 Navi 2.6 TTM.................................................................................................................. 146
PL 18.8 IOT/Tray Heater (Option) .................................................................................. 111
19. COVER
5.1.1 How to Use the Parts List 5.1.2 Precautions
Chapter 5 Parts List contains information on spare parts. • To make the illustration easy to see, hardware such as screws are shown in alphabets. Their
shapes are not shown.
The parts list is used to order replacement parts and enter area codes. To use the parts list correctly, • Read notes in the Description column carefully before ordering and replacing parts.
read the description below carefully. • SCC followed by part name in the DESCRIPTION column represents Safety Critical Component.
Handling Safety Critical Components shall conform to Fuji Xerox Co. Ltd.-stipulated rules and
<How to find out parts No needed>
regulations on Safety Critical Components.
To reduce a time to find out Parts No on E-Doc, FX put Navigation screen. Please refer to 5.3 Using • ISC followed by part name in the DESCRIPTION column represents Important Information Stored
Component that stores important customer information. To replace and discard an ISC, follow the
Parts Navigation.
procedure for it described in chapter 4.
• The area codes are shown on plates each. The area codes (such as toner and Current Adjustment
values) which cannot be shown as parts on plates are listed on the list of area codes at the end of
this chapter.
Ver.1.3 09/2012 5.1 Introduction
5-3
AP/DC-IV C5570G
Parts List
Parts List AP/DC-IV C5570G
09/2012
5.1 Introduction 5-4 Ver.1.3
5.1.3 Plate Composition 5.1.4 Terminology and Symbols
Table 1
Terminology and
Symbols Description
Informs you that the adjustment procedure for the part is described in
Chapter 4 Repair and Adjustment.
Figure 1 5002
Informs you that the removal, installation and replacement procedures
for the part are described in Chapter 4 Repair and Adjustment.
Figure 2 5001
Informs you that the removal, installation, replacement and adjustment
procedures for the part are described in Chapter 4 Repair and Adjust-
ment.
Figure 3 5003
3 4-10 This is indicated on the upper left or upper right of the illustration to
Figure 1 j0mf50001 show the item represents the assembly including the part. The example
shows Item 3 is the assembly of Item 4 through 10.
Table 1
(1/4PCS) Informs you that four identical parts are installed but that only one of
Section Name Chapter 5 Section Name them is shown in the illustration.
(1) Sub System Name the name of the subsystem -- This symbol in the PART NO. column shows the part is not managed as
(2) PLATE NO. Parts List Reference No. shown in each chapter a spare part.
(3) PLATE NAME Title name of the illustration, which shows the mechanism of the (P/O Item 5) This symbol in the DESCRIPTION column shows the part is not man-
sub system aged as a single piece of spare part, but as a part of the assembly. The
example shows the part is a part of Assembly Item 5.
(4) ITEM Matches the number in the illustration.
(New) (Old) This term in the DESCRIPTION column shows the new part is inter-
(5) PART NO. The number to be used for ordering parts and filling in the ser-
changeable with the old one. Unless otherwise specified or there are no
vice report.
particular reasons, order the old part.
(6) DESCRIPTION Provides the part name, V(MOD) Code and notes, etc.
(Alternate) This term in the DESCRIPTION column shows either one of the parts
(7) AREA CODE The code to be entered in the failure column of the service can be used.
report.
This symbol shows the whole area of the framed illustration is modified
by the number in the circle. The area has the modified configuration.
Figure 4 5005
Table 1 5.1.5 Using Parts Navigation
Terminology and This section describes how to use the Navigation screen (illustrated)
Symbols Description
This symbol shows the whole area of the framed illustration has not The Navigation screen is divided into two layers, under which there is another layer of PLs.
been modified by the number in the circle. The area still has the previ-
ous configuration. • The first (top) layer
• Navi 1.1(Full System)
The whole is divided into the modules, and each module is plainly classified in the figure.
Find the module which includes the desired part and click on Navi 2.X or PL shown at the
Figure 5 5006
end of the call out. Navi 2.X shows there is a more detailed illustration of the module.
The Item pointed to by this symbol in the illustration is modified by the Otherwise, you will be directly linked to the applicable PL.
number in the circle. The item has the modified configuration.
• The second layer
• Navi 2.1 to 2.6
The module found in Navi 1.1 is divided into more modules, which link to the related PLs.
The screen here uses PLXX to show all the parts in the detailed module. Click on the
Figure 6 4001 applicable item, and you will see the illustration of the applicable PL. Find the desired
part in the PL illustration to learn the part’s item no. After that, obtain the appropriate part
The Item pointed to by this symbol in the illustration has not been modi-
no. from the list.
fied by the number in the circle. The item still has the previous configu-
ration. On E-DOC, clicking on the item no. makes the List screen displayed. Then the
appropriate part no. can be found.
• The third (bottom) layer has PLXXs.
<Returning from the lower layers to the higher layer>
Figure 7 4002 Clicking on Navi 2.X or PLXX on the upper left of the illustration makes you return to Navi
with 5V This symbol in the DESCRIPTION column shows the part is modified 1.1 for Processor parts.
by the number. The part has the modified configuration.
(w/o 5V) This symbol in the DESCRIPTION column shows the part has not been
modified by the number. The part still has the previous configuration.
(SCC) Fuser SCC followed by part name in the DESCRIPTION column represents
Assembly Safety Critical Component. Handling Safety Critical Components shall
conform to Fuji Xerox Co. Ltd.-stipulated rules and regulations on
Safety Critical Components.
(ISC) NVM PWB ISC followed by part name in the DESCRIPTION column represents
Important Information Stored Component that stores important cus-
tomer information. To replace and discard an ISC, follow the procedure
for it described in chapter 4.
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AP/DC-IV C5570G
Parts List
Parts List AP/DC-IV C5570G
09/2012
5.1 Introduction 5-6 Ver.1.3
PL 1.1 Platen/IIT Cover
Item Parts No Description A.C.
1 004E 13450 Platen Cushion (REP 1.1.1)1101
2 848K 40170 Platen Cover (Item 3,4,11,18)2001
3 – Platen Cover (P/O Item 2)1102
4 – Pocket Cover (P/O Item 2)1103
5 848K 34121 IIT Right Cover (Item 21,22)1104
6 848E 43490 IIT Left Cover 1105
7 848E 43550 IIT Top Cover 1106
8 848E 44290 Hinge Cover 1107
9 897E 40590 Label (Caution) 1108
10 893E 39621 Label (E) 110B
– 893E 39631 Label (K) 110B
– 893E 39640 Label (TC) 110B
– 893E 69930 Label (SC) 110B
11 036K 91631 (SCC) Counter Blalance 110C
12 053K 92890 Filter 110D
13 – Cradle Assembly 110E
14 117E 27380 Curl Cord 110F
15 110E 12330 Handset 110G
16 – Wire Harness 110H
17 848K 34530 IIT Rear Cover (Item 23,24)110J
18 815E 56870 Actuator Plate 110K
19 – Blind Cover (Blue) 110L
20 802E 63030 Blind Cover (White) 110M
21 – IIT Right Cover (P/O Item 5)110N
22 848E 43511 IIT Right Cover 110P
23 – IIT Rear Cover (P/O Item 17)110Q
24 848E 45140 USB Cover 110R
25 826E 49690 Screw (Black) 110S
Ver.1.3 09/2012 5.2 Parts List
5-7
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
1. IIT 5-8 Ver.1.3
PL 1.2 W85 Control Panel, Platen Glass
Item Parts No Description A.C.
1 – W85 Control Panel (PL 1.3) (REP 1.2.2)1121
2 868E 04890 Glass Support 1122
3 090K 93250 Platen Glass (REP 1.2.1)1021
4 815E 40270 Plate 1123
5 868E 04450 Rear Glass Support 1124
6 090K 93011 CVT Platen Glass 1125
7 868E 04530 Front Glass Support 1126
8 962K 73341 W85 UI Cable 1127
9 849E 14161 Bracket 1129
10 – Seal (Right) 112B
11 – Seal (Left) 112C
12 – Seal (Center) 112D
13 897E 37212 Name Label (DC-IV C2270)112M
– 897E 37222 Name Label (AP-IV C2270)112N
– 897E 37232 Name Label (DC-IV C3370)112E
– 897E 66880 Name Label (DC-IV C3371)112E
– 897E 37242 Name Label (AP-IV C3370)112F
– 897E 66890 Name Label (AP-IV C3371)112F
– 897E 37252 Name Label (DC-IV C4470)112P
– 897E 37262 Name Label (AP-IV C4470)112Q
– 897E 37272 Name Label (DC-IV C5570)112G
– 897E 37282 Name Label (AP-IV C5570)112H
14 897E 37311 Label (Caution) 112J
15 962K 83261 USB Cable (REP 1.2.3) 112K
PL 1.3 W85 Control Panel (1/2)
Item Parts No Description A.C.
1 848K 40591 (SCC) W85 Console Assembly (E) (Item 2-4, 6-9)
7501
– 848K 40621 (SCC) W85 Console Assembly (K) (Item 2-4, 6-9)
7501
– 848K 40611 (SCC) W85 Console Assembly (TC) (Item 2-4, 6-9)
7501
– 848K 40601 (SCC) W85 Console Assembly (SC) (Item 2-4, 6-9)
7501
2 – Outer Cover (P/O Item 1)7502
3 – W85 Console Assembly (P/O Item 1) (PL 1.8) (REP
1.3.1)7503
4 071E 01190 Stylus Pen 7504
5 848K 39112 Overlay Cover (E) (Item 6-8) 7505
– 848K 40391 Overlay Cover (K) (Item 6-8) 7505
– 848K 40371 Overlay Cover (TC) (Item 6-8) 7505
– 848K 40351 Overlay Cover (SC) (Item 6-8) 7505
6 – Overlay Cover (P/O Item 5)7506
7 062E 14080 LED Lens 7507
8 848E 41080 USB Cover 7508
9 848K 39102 Overlay Cover (E) 7509
– 848K 40401 Overlay Cover (K) 7509
– 848K 40381 Overlay Cover (TC) 7509
– 848K 40361 Overlay Cover (SC) 7509
10 848K 34354 One Touch Panel 750B
11 848E 39872 Clip Cover 750C
Ver.1.3 09/2012 1. IIT
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
1. IIT 5-10 Ver.1.3
PL 1.4 CCD Lens Assembly
Item Parts No Description A.C.
1 – Lens Cover 1141
2 826E 11600 Screw 1142
3 826E 08780 Screw (Blue) 1143
4 130K 72270 APS Sensor Assembly (Item 5,6)1144
5 130K 64150 APS Sensor 1 1145
6 – Bracket (P/O Item 4) 1146
7 604K 56040 CCD Lens Assembly (2270/3370) (REP 1.4.1)1147
– 604K 56050 CCD Lens Assembly (4470/5570) (REP 1.4.1)1147
8 117E 30701 CCD Flexible Print Cable 1148
9 110K 11960 Platen Interlock Switch 1149
10 120K 92541 Actuator Assembly 114B
11 130E 87280 Platen Angle Sensor 114C
12 962K 78940 Wire Harness 114D
PL 1.5 Carriage Cable/Motor
Item Parts No Description A.C.
1 127K 49532 (SCC) Carriage Motor (REP 1.5.2)1161
2 809E 76950 Spring 1162
3 020E 37030 Pulley 1163
4 023E 26430 Belt 1164
5 – Tape 1165
6 – Tape 1166
7 012K 94410 Front Carriage Cable (REP 1.5.1)1167
8 012K 94420 Rear Carriage Calble (REP 1.5.1)1168
9 413W 91850 Bearing 1169
10 – Capstan Pulley 116B
11 006K 86470 Capstan Shaft 116C
12 – Spring 116D
13 130E 87280 IIT Regi. Sensor 116E
14 019E 70050 Holder 116F
15 – Sensor Bracket (P/O Item 17)116G
16 – Tube 116H
17 130K 76200 IIT Regi. Sensor and Bracket (Item 13,15)116J
Ver.1.3 09/2012 1. IIT
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
1. IIT 5-12 Ver.1.3
PL 1.6 Full/Half Rate Carriage
Item Parts No Description A.C.
1 041K 96160 Full Rate Carriage (Item 2-12) (ADJ 1.6.1)1181
2 019E 70080 Clip 1182
3 062E 10040 No.1 Mirror 1022
4 032E 28320 Harness Guide 1184
5 032E 28330 Harness Guide 1185
6 – Full Rate Carriage (P/O Item 1)1186
7 032K 06180 Light Guide (REP 1.6.3) 1187
8 – Clip (Front) 1188
9 – Clip (Rear) 1189
10 – Bracket (P/O Item 13) 118B
11 960K 49790 LED Lamp PWB (REP 1.6.1)118C
12 117E 30981 LED Lamp Wire Harness (REP 1.6.2)118K
13 122K 94340 LED Lamp (Item 10,11) 118L
14 041K 95910 Half Rate Carrage (Item 15-20) (ADJ 1.6.1)118D
15 062E 10780 No.2/3 Mirror 118E
16 019E 70080 Clip 118F
17 020E 37030 Pulley 118G
18 020E 36510 Pulley 118H
19 – Carriage Frame (P/O Item 14)118J
20 – Harness Guide (P/O Item 14)118M
PL 1.7 IIT Trans PWB and USB Hub PWB
(Option)
Item Parts No Description A.C.
1 – PWB Cover 11B1
2 237W 00178 Special Nut 11B2
3 960K 49310 IIT Trans PWB (REP 1.7.1)11B3
4 868E 40510 Harness Bracket 11B4
5 826E 11600 Screw 11B5
6 – Conductor 11B6
7 960K 50340 USB Hub PWB and Bracket (Item 8,9) (Option)11B7
8 960K 45040 USB Hub PWB (Option) 11B8
9 – Bracket (P/O Item 7) (Option)11B9
10 117K 39160 USB Cable (Option) 11BB
11 868E 40220 SUPPORT-HINGE LH
12 868E 40230 SUPPORT-HINGE RH
Ver.1.3 09/2012 1. IIT
5-13
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
1. IIT 5-14 Ver.1.3
PL 1.8 W85 Control Panel (2/2)
Item Parts No Description A.C.
1 – Housing 7511
2 – LCD Bracket 7512
3 960K 46850 UI I/F PWB 7513
4 962K 73380 UI Wire Harness 7514
5 – UI Flexible Print Cable 7515
6 960K 46811 UI Function PWB 7516
7 960K 46871 UI 10Key PWB 7517
8 – UI Flexible Print Cable 7518
9 – Shield Bracket 7519
10 – Screw 751B
11 – UI Flexible Print Cable 751C
12 – UI Flexible Print Cable 751D
13 – Clamp 751E
14 815K 04451 Inverter 751F
15 123K 98800 Display 751G
16 068K 66251 USB Connector (REP 1.8.1)751H
17 – Plate 751J
PL 1.9 S104 Control Panel and Mount
Item Parts No Description A.C.
1 848K 40471 S104 Control Panel (E) (Item 2,3,17)7531
– 848K 40511 S104 Control Panel (K) (Item 2,3,17)7531
– 848K 40491 S104 Control Panel (TC) (Item 2,3,17)7531
– 848K 40531 S104 Control Panel (SC) (Item 2,3,17)7531
2 – S104 Control Panel (P/O Item 1) (PL 1.10)7532
3 848E 43730 Rear Panel Cover 7533
4 – Hinge 7534
5 848E 43741 Right Hinge Cover 7535
6 848E 43751 Left Hinge Cover 7536
7 848E 43820 Neck Post Cover 7537
8 848E 43831 Front Post Cover 7538
9 848E 43840 Rear Post Cover 7539
10 – Wing Tray 753B
11 848E 44591 Front Wing Cover 753C
12 068K 67451 Wing Bracket 753D
13 – Thumbscrew 753E
14 848E 44600 Bottom Cover 753F
15 – Latch 753G
16 868E 41390 Stay Bracket 753H
17 – Clamp (P/O Item 1) 753J
18 – Housing 753K
19 – Top Cover 753L
20 848E 39872 Clip Cover 753M
21 – USB Cover 753N
22 068K 66251 USB Connector 753P
23 – Screw 753Q
24 897E 37212 Name Label (DC-IV C2270)112L
– 897E 37222 Name Label (AP-IV C2270)112L
– 897E 37232 Name Label (DC-IV C3370)112L
– 897E 66880 Name Label (DC-IV C3371)112L
– 897E 37242 Name Label (AP-IV C3370)112L
– 897E 66890 Name Label (AP-IV C3371)112L
– 897E 37252 Name Label (DC-IV C4470)112L
– 897E 37262 Name Label (AP-IV C4470)112L
– 897E 37272 Name Label (DC-IV C5570)112L
– 897E 37282 Name Label (AP-IV C5570)112L
25 – Clamp 753R
26 032E 36150 Harness Guide 753S
Ver.1.3 09/2012 1. IIT
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
1. IIT 5-16 Ver.1.3
PL 1.10 S104 Control Panel
Item Parts No Description A.C.
1 – S104 Front Panel (PL 1.11)7561
2 848K 40480 Front Panel Cover (E) 7562
– 848K 40520 Front Panel Cover (K) 7562
– 848K 40500 Front Panel Cover (TC) 7562
– 848K 40540 Front Panel Cover (SC) 7562
3 – S104 Display Panel (PL 1.12)7563
4 – Ground Plate 7564
5 – Neck Bracket 7565
6 848E 43721 Rear Panel Cover 7566
7 – UI Flexible Print Cable 7567
8 – UI Flexible Print Cable 7568
9 – Clamp 7569
10 – Clamp 756B
PL 1.11 S104 Front Panel
Item Parts No Description A.C.
1 848K 33750 Housing 7571
2 – Key Assembly 7572
3 – Key Cushion 7573
4 960K 46921 UI 10Key PWB 7574
– –
Ver.1.3 09/2012 1. IIT
5-17
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
1. IIT 5-18 Ver.1.3
PL 1.12 S104 Display Panel
Item Parts No Description A.C.
1 – LCD Frame 7581
2 801K 40160 Panel Frame 7582
3 960K 46941 (SCC) UI LED Back Light PWB7583
4 960K 46900 UI I/F PWB 7584
5 960K 46890 UI LED PWB 7585
6 918W 00014 Square Bush 7586
7 – UI Wire Harness 7587
8 – UI Wire Harness 7588
9 – Clamp 7589
10 – Clamp 758B
PL 1.13 IIT Heater/Wing Tray (Option)
Item Parts No Description A.C.
1 126K 18290 IIT Heater 11K1
2 962K 84350 IIT Wire Harness 11K2
3 – Harness Cover 11K3
4 – Heater Bracket (F) 11K4
5 – Heater Bracket (R) 11K5
6 003E 63230 Thumb Screw 11K6
7 868E 44510 Wing Bracket 11K7
8 050K 65170 Wing Tray (Item 9-12) 11K8
9 – Wing Tray (P/O Item 8) 11K9
10 848E 44590 Front Cover 11KB
11 848E 44600 Bottom Cover 11KC
12 848E 44760 Blind Cover 11KD
13 – Latch 11KE
14 101K 59710 Memory Card Reader 11KF
Ver.1.3 09/2012 1. IIT
5-19
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
1. IIT 5-20 Ver.1.3
PL 1.14 IC Card Reader,Voice Navi(Option)(FX
Only)
Item Parts No Description A.C.
1 122K 94440 Voice UI 11M1
2 962K 91730 USB Cable 11M2
3 – Core 11M3
4 848K 43960 IC Card Reader Cover 11M4
5 101K 61830 IC Card Reader 11M5
6 117E 32540 USB Cable 11M6
7 848E 53100 Front Cover 11M7
8 848E 53110 Bottom Cover 11M8
9 897E 49350 Label 11M9
PL 2.1 LPH (1/2)
Item Parts No Description A.C.
1 019K 09281 Rear Holder Assembly 1301
2 130K 76591 (SCC) LPH Unit (Item 3-5) (REP 2.1.1) 1310
3 – Guide (P/O Item 2) 1302
4 042K 93520 LPH Cleaner 1303
5 – LPH Assembly (P/O Item 2)1304
6 011K 98621 Drum Cover 1305
7 – BP Label (FX Only) 1307
Ver.1.3 09/2012 2. LPH
5-21
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
2. LPH 5-22 Ver.1.3
PL 2.2 LPH (2/2)
Item Parts No Description A.C.
1 962K 77431 LPH Cable Assembly (REP 2.2.1) (REP 2.2.2)1311
2 – Cable Holder 1312
3 – Cable Holder 1313
4 – Cable Holder 1314
5 960K 36952 LPH Rear PWB 1315
PL 3.1 Drive (1/3)
Item Parts No Description A.C.
1 068K 64901 Fuser Input Bracket Assembly (2270/3370) (Item 2-
5,15,16)3021
– 068K 69160 Fuser Input Bracket Assembly (4470/5570) (Item 2-
5,15,16)3021
2 807E 19820 Helical Gear (26T) (2270/3370)3022
– 007K 16380 Helical Gear (26T) (with Bearing) (4470/5570)3022
3 806E 21351 Fuser Shaft 3023
4 068K 64920 Fuser Input Bracket 3024
5 807E 27880 Helical Gear (25T) (2270/3370)3025
– 007K 16370 Helical Gear (25T) (with Bearing) (4470/5570)3025
6 809E 74960 Spring 3026
7 012E 15930 Fuser Link 3027
8 809E 74950 Spring 3028
9 007K 16851 Fuser Drive Motor Assembly (2270/3370)
(Identification display : B) (Item 10,11)302B
– 007K 16861 Fuser Drive Motor Assembly (4470/5570)
(Identification display : C) (Item 10,11)302B
10 127K 53100 (SCC) Fuser Drive Motor (2270/3370)302C
– 127K 58730 (SCC) Fuser Drive Motor (4470/5570)302C
11 – Gear Bracket Assembly (P/O Item 9)302D
12 807E 27930 Helical Gear (37T/24T) 302E
13 005E 26140 Flange 302F
14 423W 10355 Belt 302G
15 – Bearing (P/O Item 1) 302H
16 – Bearing (P/O Item 1) 302J
Ver.1.3 09/2012 3. DRIVE
5-23
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
3. DRIVE 5-24 Ver.1.3
PL 3.2 Drive (2/3)
Item Parts No Description A.C.
1 007K 16831 Main Drive Assembly (2270/3370) (Item 2,3) (REP
3.2.1)3010
2 – Bracket Assembly (P/O Item 1)3041
3 127K 53100 (SCC) Main Drive Motor (2270/3370)3011
4 007K 98090 Retract Drive Assembly (Item 5-22)3042
5 068K 53500 Retract Bracket Assembly3043
6 849E 96970 Retract Lower Bracket 3044
7 806E 21360 Retract Shaft 3045
8 806E 21370 Clutch Shaft 3046
9 807E 19850 Helical Gear (45T/23T) 3047
10 807E 19860 Helical Gear (36T) 304B
11 807E 19870 Helical Gear (21T) 304C
12 121K 40850 1ST BTR Contact Retract Clutch304D
13 005E 24620 Coupling 304E
14 005E 25110 Retainer 304F
15 020E 45760 Cam Wheel 304G
16 809E 74940 Spring 304H
17 930W 00111 1ST BTR Contact Retract Sensor304J
18 413W 14660 Sleeve Bearing 304K
19 413W 11460 Sleeve Bearing 304M
20 913W 13168 Connector 304N
21 055E 56000 Harness Holder 304P
22 055E 56050 Harness Holder 304Q
23 007K 16841 Main Drive Assembly (4470/4470) (Item 24-27) (REP
3.2.2)304R
24 – Motor Bracket (P/O Item 23)304S
25 – Bracket (P/O Item 23) 304T
26 127K 59970 (SCC) Main Drive Motor (4470/5570) (P/O Item 23)
304V
27 – Helical Gear (46T/21T) (P/O Item 23)304W
PL 3.3a Drive 2270/3370 (3/3)
Item Parts No Description A.C.
1 007K 16812 Drum/Deve Drive Assembly (Item 2-5) (REP 3.3.1)
3071
2 – Drive Assembly (P/O Item 1)3072
3 127K 53080 (SCC) Drum/Deve Drive Motor (K)4520
4 127K 53090 (SCC) IBT Drive Motor 3073
5 127K 53121 (SCC) Drum/Deve Drive Motor (Y,M,C)4520
6 055E 56040 Gear Guide 3076
Ver.1.3 09/2012 3. DRIVE
5-25
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
3. DRIVE 5-26 Ver.1.3
PL 3.3b Drive 4470/5570 (3/3)
Item Parts No Description A.C.
1 007K 16822 Drum/Deve Drive Assembly (Item 2-6) (REP 3.3.2)
3091
2 – Drive Assembly (P/O Item 1)3092
3 127K 58710 (SCC) Drum/Deve Drive Motor (K)4521
4 127K 58720 (SCC) IBT Drive Motor 3093
5 127K 58710 (SCC) Drum Drive Motor (Y,M,C)4521
6 127K 59960 (SCC) Deve Drive Motor (Y,M,C)4521
7 055E 56040 Gear Guide 3094
PL 4.1 NOHAD Common
Item Parts No Description A.C.
1 054K 41420 (SCC) Fuser Fan and Duct (Item 2-5)3101
2 – Duct (P/O Item 1) 3102
3 – Duct (P/O Item 1) 3103
4 127K 60620 (SCC) Fuser Fan 3104
5 913W 13170 Connector 3105
6 – LVPS Duct 3106
7 127K 58360 (SCC) Front LVPS Fan 3107
8 913W 13170 Connector 3108
9 054K 34530 Filter Duct (Item 10,11) 3109
10 054E 33670 Filter Duct 310B
11 – Seal (P/O Item 9) 310C
12 054K 41490 (SCC) IH Intake Fan and Duct (Item 13-15)310D
13 – Duct (P/O Item 12) 310E
14 127K 60670 (SCC) IH Intake Fan 310F
15 913W 13170 Connector 310G
16 053K 93060 Odor Filter 310H
17 815K 01920 Plate 310J
18 604K 57370 Odor Filter Kit (Item 16,17)310K
Ver.1.3 09/2012 4. NOHAD
5-27
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
4. NOHAD 5-28 Ver.1.3
PL 4.2a NOHAD 2270/3370 (1/3)
Item Parts No Description A.C.
1 054K 36310 Center Duct 3121
2 054K 34542 (SCC) IBT Fan and Duct (Item 3-10)3122
3 054E 36690 IBT Duct 3123
4 927W 00314 (SCC) IBT Fan 1/2 3124
5 826E 12350 Screw 3125
6 – Front Seal 3126
7 913W 13170 Connector 3127
8 – Seal 3128
9 962K 65510 IBT Fan Wire Harness 3129
10 – Clamp 312B
11 054K 40410 (SCC) Process 2 Fan and Duct (Item 12-14)312C
12 054E 40470 P2 Duct 312D
13 927W 00214 (SCC) Process 2 Fan 312E
14 913W 13170 Connector 312F
15 815E 51940 Plate 312G
16 815K 02170 Plate 312H
17 054E 36160 P1 Duct 312J
PL 4.2b NOHAD 4470/5570 (1/3)
Item Parts No Description A.C.
1 054K 41401 Center Duct 3141
2 054K 41430 (SCC) C Fan and Duct (Item 3-7)3142
3 – Duct (P/O Item 2) 3143
4 127K 61000 (SCC) C Fan 3144
5 – Plate 3145
6 – Screw 3146
7 – Connector 3147
8 054K 41440 (SCC) Process 2 Fan and Duct (Item 9-12)3148
9 – P2 Duct (P/O Item 8) 3149
10 127K 60700 (SCC) Process 2 Fan 314B
11 826E 11030 Screw 314C
12 913W 13170 Connector 314D
13 815E 51940 Plate 314E
14 054K 41410 (SCC) Process 1 Fan and Duct (Item 15-18)314F
15 – P1 Duct (P/O Item 14) 314G
16 127K 60680 (SCC) Process 1 Fan 314H
17 – Screw 314J
18 913W 13170 Connector 314K
19 – Seal 314L
Ver.1.3 09/2012 4. NOHAD
5-29
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
4. NOHAD 5-30 Ver.1.3
PL 4.3a NOHAD 2270/3370 (2/3)
Item Parts No Description A.C.
1 054K 36221 (SCC) Bottom Fan And Duct (Item 2-5)3161
2 927W 00325 (SCC) Bottom Fan 3162
3 054E 36801 Bottom Duct 3163
4 913W 13170 Connector 3164
5 826E 11030 Screw 3165
6 054K 41680 (SCC) HVPS Fan and Duct (Item 7-10)3166
7 054E 33611 (SCC) Upper Duct 3167
8 054E 33620 (SCC) Lower Duct 3168
9 127K 60990 (SCC) HVPS Fan 3169
10 – Connector 316B
11 054K 41481 IH Exhaust Duct 316C
12 127K 60990 (SCC) IH Exhaust Fan 316D
13 – Connector 316E
PL 4.3b NOHAD 4470/5570 (2/3)
Item Parts No Description A.C.
1 – Label (R12) 3181
2 – Bottom Duct 3182
3 127K 60670 (SCC) Bottom Fan 3183
4 913W 13170 Connector 3184
5 826E 11030 Screw 3185
6 054K 41460 (SCC) M Fan and Duct (Item 7-10)3186
7 – Lower Duct (P/O Item 6) 3187
8 – Upper Duct (P/O Item 6) 3188
9 127K 60990 (SCC) M Fan 3189
10 – Connector 318B
11 054K 41481 IH Exhaust Duct 318C
12 127K 60990 (SCC) IH Exhaust Fan 318D
13 – Connector 318E
14 054K 41470 Duct 318F
15 054K 41560 Suction Duct 318G
16 053K 93180 (SCC) Suction Filter 318H
17 054K 41500 Rear Fan Duct 318J
18 127K 61230 (SCC) C Exit Fan and Duct (Item 19-22)318K
19 127K 60690 (SCC) C Exit Fan 318L
20 – Duct (P/O Item 18) 318M
21 826E 12350 Screw 318N
22 913W 13170 Connector 318P
Ver.1.3 09/2012 4. NOHAD
5-31
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
4. NOHAD 5-32 Ver.1.3
PL 4.4a NOHAD 2270/3370 (3/3)
Item Parts No Description A.C.
1 054E 34550 Front Bottom Duct 31B1
2 848K 26480 HVPS Cover 31B2
3 815K 02610 Base Plate (Item 4-7) 31B3
4 – Base Plate (P/O Item 3) 31B4
5 – Bracket 31B5
6 130K 88740 (SCC) NOHAD Thermistor31B6
7 – Connector 31B7
8 130K 71990 NOHAD Thermistor and Bracket (Item 5-7)31B8
9 054E 33581 Front Duct 31B9
10 054E 40390 Front Duct Plate 31BB
PL 4.4b NOHAD 4470/5570 (3/3)
Item Parts No Description A.C.
1 054K 41540 Front Bottom Duct 31D1
2 815K 03601 Base Plate (Item 3-6) 31D2
3 – Base Plate (P/O Item 2) 31D3
4 – Bracket 31D4
5 130K 88740 (SCC) NOHAD Thermistor31D5
6 – Connector 31D6
7 130K 71990 NOHAD Thermistor and Bracket (Item 4-6)31D7
8 – Seal 31D8
9 – Seal 31D9
10 054K 41550 Front Duct (Item 11-17) 31DB
11 054E 41711 Front Duct 31DC
12 815E 56880 Lower Plate 31DD
13 – Seal 31DE
14 – Seal 31DE
15 – Seal 31DE
16 – Seal 31DE
17 – Seal 31DF
Ver.1.3 09/2012 4. NOHAD
5-33
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
5. DEVELOPMENT 5-34 Ver.1.3
PL 5.1 Development (1/2)
Item Parts No Description A.C.
1 CT201370 Toner Cartridge (K) 4011
2 CT201371 Toner Cartridge (C) 4011
3 CT201372 Toner Cartridge (M) 4011
4 CT201373 Toner Cartridge (Y) 4011
5 127K 57131 Toner Dispense Motor Assembly (Item 6-8) (REP
5.1.1)4020
6 – Dispense Assembly (P/O Item 5)4012
7 127K 53161 Toner Dispense Motor (K,C,M,Y)4013
8 113K 83244 Toner CRUM Coupler Assembly (K,C,M,Y) (P/O Item
5)4014
9 094K 92391 Dispenser Pipe Assembly (Y,M,C) (Item 10-15)4015
10 – Guide Assembly (Y,M,C) (P/O Item 9)401B
11 807E 20080 Auger Gear (Y,M,C) 401C
12 809E 81210 Spring 401D
13 052K 96800 Dispenser Pipe (Y) 401E
14 052K 96810 Dispenser Pipe (M) 401F
15 052K 96820 Dispenser Pipe (C ) 401G
16 094K 92830 Dispenser Pipe Assembly (K) (2270/3370) (Item 17-
19)401H
– 094K 92770 Dispenser Pipe Assembly (K) (4470/5570) (Item 17-
19)401H
17 – Guide Assembly (K) (P/O Item 16)401J
18 052K 96830 Dispenser Pipe (K) 401K
19 807E 20100 Auger Gear (K) 401M
20 094K 92820 Dispenser Pipe Assembly (Y,M,C,K) (2270/3370)
(Item 10-15,17-19)401N
– 094K 92760 Dispenser Pipe Assembly (Y,M,C,K) (4470/5570)
(Item 10-15,17-19)401N
PL 5.2 Development (2/2)
Item Parts No Description A.C.
1 015K 77960 Deve Plate Assembly 4031
2 604K 63570 Developer Housing Assembly (K,C,M,Y) (Item 3-5)
(REP 5.2.1)400K
3 – Housing Assembly (P/O Item 2)4032
4 130K 71851 ATC Sensor (K,C,M,Y) 4033
5 – Seal (P/O Item 2) 4034
6 675K 85030 Developer (K) (REP 5.2.2)405K
7 675K 85040 Developer (C) (REP 5.2.2)405C
8 675K 85050 Developer (M) (REP 5.2.2)405M
9 675K 85060 Developer (Y) (REP 5.2.2)405Y
10 010K 91700 Plunger Assembly In 403J
11 960K 49660 ATC PWB 403K
12 849E 96932 Bracket 403M
13 604K 55860 Developer Unit Kit (K) (Item 2,6)403P
14 604K 55890 Developer Unit Kit (C) (Item 2,7)403Q
15 604K 55880 Developer Unit Kit (M) (Item 2,8)403R
16 604K 55870 Developer Unit Kit (Y) (Item 2,9)403S
Ver.1.3 09/2012 5. DEVELOPMENT
5-35
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
5. DEVELOPMENT 5-36 Ver.1.3
PL 5.3 4470/5570 HVPS (DEVE)
Item Parts No Description A.C.
1 848K 37870 HVPS Housing 7321
2 019K 11110 Conductor Holder 7322
3 815K 04490 HVPS (DEVE) (REP 5.3.1)7323
4 130E 13880 Ground Conductor 7324
PL 6.1 Transfer (1/2)
Item Parts No Description A.C.
1 068K 53690 Front Lock Bracket 4121
2 068K 53680 Rear Lock Bracket 4122
3 003E 78891 Tension Lever 4123
4 042K 93871 IBT Belt Cleaner Assembly (Item 5-9) (REP 6.1.1)
4124
5 003K 16300 Knob 4125
6 013K 81940 Bearing 4126
7 – IBT Belt Cleaner (P/O Item 4)4127
8 809E 75280 Spring 4128
9 055E 56430 Shutter 4129
10 604K 57380 IBT Belt Unit (PL 6.3) (REP 6.1.2)412B
11 035K 83860 Packaging Assembly (Cusion)412C
12 035K 84630 Packaging Assembly (IBT)412D
Ver.1.3 09/2012 6. TRANSFER
5-37
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
6. TRANSFER 5-38 Ver.1.3
PL 6.2 Transfer (2/2)
Item Parts No Description A.C.
1 815E 38150 Plate Nut 4141
2 032K 06050 IBT Cleaner Guide 4142
3 413W 15959 Metal Bearing 4143
4 032E 27610 IBT Front Guide 4144
5 130E 94310 Conductor 4145
6 120E 29340 Actuator 4146
7 032K 05310 Guide Assembly (2270/3370)4147
– 032K 06320 Guide Assembly (4470/5570)4147
8 848K 13960 Conductor Housing Assembly4148
9 105E 17530 (SCC) HVPS (1ST/2ND/DTC) (REP 6.2.1)4149
10 – PWB Support 414B
11 – Bracket 414C
PL 6.3 IBT Belt Unit (1/2)
Item Parts No Description A.C.
1 003E 75420 Handle 4161
2 054K 34290 Inlet Chute 4162
3 801E 03440 BUR Front Frame 4163
4 059K 54990 Backup Roll 4164
5 064K 93621 IBT Belt (Item 6,7) (REP 6.3.1)4165
6 – IBT Belt (P/O Item 5) 4166
7 035E 53820 TR0 Seal (REP 6.3.2) 4167
8 – IBT Belt Assembly (PL 6.4)4168
Ver.1.3 09/2012 6. TRANSFER
5-39
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
6. TRANSFER 5-40 Ver.1.3
PL 6.4 IBT Belt Unit (2/2)
Item Parts No Description A.C.
1 059E 03290 1st BTR Roll 4171
2 130E 93970 1st BTR Conductor 4172
3 806E 21460 Tension Spring Shaft 4173
4 809E 74790 Spring 4174
5 809E 74800 Spring 4175
6 809E 74810 Spring 4176
7 809E 74870 Spring 4177
8 809E 75300 Spring 4178
9 809E 76310 Spring 4179
10 809E 76320 Spring 417B
11 809E 76810 Spring 417C
12 809E 76981 Spring Adjust 417D
13 – IBT Belt Assembly 417E
PL 7.1 Fuser
Item Parts No Description A.C.
1 126K 27177 (SCC) 220V Fuser Assembly (2270/3370)
(Identification:Traceability Label-B200) (REP 7.1.1)
43AA
– 126K 27187 (SCC) 220V Fuser Assembly (4470/5570)
(Identification:Traceability Label-C200) (REP 7.1.1)
43AA
– 126K 28311 (SCC) 100V/110V Fuser Assembly (2270/3370)
(Identification:Traceability Label-B100) (REP 7.1.1)
43AA
– 126K 28242 (SCC) 100V/110V Fuser Assembly (4470/5570)
(Identification:Traceability Label-C100) (REP 7.1.1)
43AA
2 007K 16060 Retract Motor and Bracket (Item 3,4)4341
3 – Motor Bracket (P/O Item 2)4342
4 127K 60980 (SCC) P/R Latch Motor 4343
5 007K 16070 Retract Gear 4344
Ver.1.3 09/2012 7. FUSER
5-41
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
8. XEROGRAPHIC 5-42 Ver.1.3
PL 8.1 Xerographic (1/2)
Item Parts No Description A.C.
1 019K 10731 Holder CRUM 4431
2 848E 21520 Cover CRUM 4432
3 113K 83481 Drum CRUM Coupler Assembly (K,C,M,Y)4433
4 CT350851 Drum (K,C,M,Y) (REP 8.1.1)4434
5 032K 04701 Erase Lamp Unit (K) (REP 8.1.2)4420
– 032K 04701 Erase Lamp Unit (C,M,Y) (REP 8.1.3)4420
6 868E 06271 Bracket 4435
7 868E 06281 Plate 4436
8 032E 27581 Harness Holder 4437
9 032E 28430 Harness Holder 4438
10 848E 15090 Cover 443B
11 011E 20901 Handle Lock Lever 443C
12 868E 08980 Bracket 443D
13 809E 79410 Spring 443E
14 809E 79420 Spring 443F
PL 8.2 Xerographic (2/2)
Item Parts No Description A.C.
1 – Bottle Guide 4451
2 849E 97011 Sensor Bracket 4452
3 930W 00511 Waste Toner Bottle Full Sensor 4453
4 130E 81600 Waste Toner Bottle Position Sensor 4454
5 052K 97773 Waste Toner Pipe Assembly 4455
6 068K 59502 (SCC) Agitator Motor Assembly (REP 8.2.1)4456
7 068K 59510 Gear Bracket Assembly 4457
8 807E 19540 Helical Gear (29T) 4458
9 807E 19530 Helical Gear (31T) 4459
10 006K 86981 Drive Shaft Assembly 445B
11 807E 19510 Helical Gear (20T) 445C
12 868E 14631 Harness Holder (P/O Item 12)445E
13 413W 11660 Sleeve Bearing 445G
14 – Waste Box 445J
15 068K 58211 Senser and Bracket (Item 2-4)445K
16 032K 05160 Bottle Guide and Sensor (Item 1-4)445L
Ver.1.3 09/2012 8. XEROGRAPHIC
5-43
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
9. TRAY1 FEEDRE/TRAY1 5-44 Ver.1.3
PL 9.1 Tray 1 Feeder/Tray 1
Item Parts No Description A.C.
1 014E 45291 Slide Lock Block (Alternate)50B1
– 014E 59990 Slide Lock Block (Alternate)50B1
2 003E 76461 Stopper 50B2
3 059E 03500 Roller 50B3
4 059E 03510 Roller 50B4
5 050K 65381 (SCC) Tray 1 Assembly (PL 9.2)5010
6 110K 12100 (SCC) Tray 1 Paper Size Sensor (Alternate)50B5
– 110K 11680 (SCC) Tray 1 Paper Size Sensor (Alternate)50B5
7 – Switch Bracket 50B6
8 897E 09920 No1 Tray Label 50B7
9 892E 98771 Label (Instruction) 50B8
10 896E 58141 Side Size Label 50BB
11 896E 58151 End Size Label 50BC
PL 9.2 Tray 1
Item Parts No Description A.C.
1 – Tray Assembly 50C1
2 848E 15051 Front Cover 50C2
3 011E 24400 Lever 50C3
4 003E 75440 Latch 50C4
5 809E 75730 Spring 50C5
6 893E 09490 Label (Max) 50C6
7 848E 21140 Rai Cover 50C7
8 059E 03521 Roll 50C8
9 014E 63930 Spacer (End) 50C9
10 014E 63940 Spacer (Side) 50CA
11 007E 78450 Gear (13T/60T) 50CB
12 007E 78431 Gear (13T) 50CC
13 007E 78441 Gear (60T) 50CD
14 012E 11090 Link 50CE
15 – Bottom Pad 50CF
16 038E 26533 End Guide 50CG
17 – Side Guide (Front) 50CH
18 – Side Guide (Rear) 50CJ
19 – Pad 50CK
20 – End Actuator 50CL
21 – Side Actuator 50CM
22 – Bottom Plate 50CN
23 – Spring 50CP
24 – Side Actuator 50CQ
25 807E 13521 Pinion 50CR
26 010E 93341 Lock Slide 50CS
Ver.1.3 09/2012 9. TRAY1 FEEDRE/TRAY1
5-45
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
9. TRAY1 FEEDRE/TRAY1 5-46 Ver.1.3
PL 9.3 Tray 1 Feeder
Item Parts No Description A.C.
1 059K 66630 (SCC) Tray 1Feeder Assembly (2270/3370) (PL 9.4)
(REP 9.3.1)50E1
– 059K 66610 (SCC) Tray 1Feeder Assembly (4470/5570) (PL 9.4)
(REP 9.3.1)50E1
2 054K 35142 Chute Assembly (Item 3-8)50E2
3 – Chute (P/O Item 2) 50E3
4 032E 28280 Pinch Guide 50E4
5 014E 62440 Spacer 50E5
6 809E 80100 Spring 50E6
7 806E 21570 Pinch Shaft 50E7
8 059E 03440 Pinch Roll 50E8
PL 9.4 Tray 1 Feeder Assembly (1/2)
Item Parts No Description A.C.
1 801K 29612 Upper Frame Assembly 50F1
2 – Drive Bracket Assembly 50F2
3 127K 52790 (SCC) Tray 1 Feed/Lift Up Motor50F3
4 801E 03601 Rail 50F4
5 054E 23460 Chute 50F5
6 930W 00113 Tray 1 Nudger Level Sensor (Alternate)50F6
– 930W 00123 Tray 1 Nudger Level Sensor (Alternate)50F6
– 930W 00113 Tray 1 No Paper Sensor (Alternate)50F7
– 930W 00123 Tray 1 No Paper Sensor (Alternate)50F7
7 120E 22481 Actuator 50F8
8 019E 69460 Upper Harness Holder 50F9
9 019E 71300 Rear Harness Holder 50FB
10 807E 00390 Gear (31T) 50FC
11 014E 44770 Spacer 50FD
12 013E 26530 Bearing 50FE
13 006K 23221 Drive Shaft 50FF
14 807E 00800 Gear (13T) 50FG
15 005K 83081 One way Clutch (Alternate)50FH
– 005K 07130 One way Clutch (Alternate)50FH
– 005K 10100 One way Clutch (Alternate)50FH
16 007K 97870 One Way Gear (Alternate)50FJ
– 007K 98130 One Way Gear (Alternate)50FJ
– 007K 16960 One Way Gear (Alternate)50FJ
17 807E 20300 Herical Gear (25T) 50FM
18 807E 20310 Herical Gear (29T/19T) (2270/3370)50FN
– 807E 30640 Herical Gear (29T/24T) (4470/5570)50FN
19 028E 94160 Washer 50FP
20 962K 58271 Wire Harness 50FQ
21 809E 50531 Spring 50FR
22 – Roll Assembly (PL 9.5) 50FS
23 930W 00211 Tray 1 Pre Feed Sensor (4470/5570)50FT
24 962K 58230 Pre Feed Sensor Harness (4470/5570)50FV
Ver.1.3 09/2012 9. TRAY1 FEEDRE/TRAY1
5-47
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
9. TRAY1 FEEDRE/TRAY1 5-48 Ver.1.3
PL 9.5 Tray 1 Feeder Assembly 2/2)
Item Parts No Description A.C.
1 – Frame Assembly 50J1
2 022K 74870 Feed Roll (REP 9.5.1) 5012
3 022K 74870 Nudger Roll (REP 9.5.1) 5013
4 022K 74870 Retard Roll (REP 9.5.1) 5011
5 019E 69391 Holder 50J2
6 011E 20381 Lever 50J3
7 054E 33790 Feed In Chute 50J4
8 – Feed Shaft 50J5
9 013E 92890 Bearing (6) 50J6
10 413W 11660 Sleeve Bearing 50JB
11 807E 20320 Herical Gear (30T) (2270/3370)50JC
– 807E 30650 Herical Gear (25T) (4470/5570)50JC
12 849E 97670 Nudger Support 50JD
13 807E 20330 Spur Gear (29T) 50JE
14 005K 08680 Clutch Assembly (25T) (Alternate)50JF
– 005K 08820 Clutch Assembly (25T) (Alternate)50JF
– 005K 10090 Clutch Assembly (25T) (Alternate)50JF
15 005K 05890 One way Clutch (Alternate)50JG
– 005K 07110 One way Clutch (Alternate)50JG
– 005K 10080 One way Clutch (Alternate)50JG
16 – Nudger Shaft 50JH
17 807E 00070 Gear (25T) 50JJ
18 849E 97682 Retard Support 50JK
19 005K 09290 Friction Clutch 50JM
20 014E 45030 Spacer 50JN
21 – Retard Shaft 50JP
22 – Retard Bearing 50JQ
23 809E 78800 Spring 50JR
24 809E 78810 Spring 50JS
25 809E 78820 Spring 50JT
PL 10.1 Tray Module (3T)
Item Parts No Description A.C.
1 059K 67140 (SCC) Tray 2 Feeder Assembly (PL 10.3) (REP
10.1.1) (Alternate)5040
– 059K 71470 (SCC) Tray 2 Feeder Assembly (PL 10.3) (REP
10.1.1) (Alternate)5040
2 059K 67140 (SCC) Tray 3 Feeder Assembly (PL 10.5) (REP
10.1.2) (Alternate)5050
– 059K 71470 (SCC) Tray 3 Feeder Assembly (PL 10.5) (REP
10.1.2) (Alternate)5050
– 059K 67140 (SCC) Tray 4 Feeder Assembly (PL 10.7) (REP
10.1.3) (Alternate)5060
– 059K 71470 (SCC) Tray 4 Feeder Assembly (PL 10.7) (REP
10.1.3) (Alternate)5060
3 054E 36441 Feed Out Chute 50N3
4 – Tray 2/3/4 Unit (PL 10.2) 50N4
5 059E 03500 Roller 50N5
6 059E 03510 Roller 50N6
7 003E 75431 Stopper 50N7
8 110K 11680 (SCC) Tray 2 Paper Size Sensor50N8
9 110K 11680 (SCC) Tray 3 Paper Size Sensor50N9
10 110K 11680 (SCC) Tray 4 Paper Size Sensor50NB
11 802E 54672 Sensor Cover 50NC
12 – Bracket 50ND
13 120E 32110 Clamp 50NE
Ver.1.3 09/2012 10. TRAY MODULE (3T)/FAX
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
10. TRAY MODULE (3T)/FAX 5-50 Ver.1.3
PL 10.2 Tray 2/3/4
Item Parts No Description A.C.
1 050K 65252 (SCC) Tray 2/3/4 Assembly (Item 2-7,15-23)
(Alternate)50R1
– 050K 66210 (SCC) Tray 2/3/4 Assembly (Item 2-7,15-23)
(Alternate)50R1
2 – Tray Assembly 50R2
3 848E 16761 Front Cover (Alternate) 50R3
– 848E 64770 Front Cover (Alternate) 50R3
4 011E 24091 Lever 50R4
5 003E 76330 Latch 50R5
6 809E 80250 Spring 50R6
7 893E 09490 Label (Max) 50R7
8 896E 63251 Side Size Label 50R8
9 896E 63261 End Size Label 50R9
10 892E 98771 Label (Instruction) 50RB
11 897E 10220 Label Tray No2 50RC
12 897E 10230 Label Tray No3 50RD
13 897E 10240 Label Tray No4 50RE
14 014E 45291 Slide Lock Block (Alternate)50RF
– 014E 59990 Slide Lock Block (Alternate)50RF
15 059E 03521 Roll 50RG
16 007E 78431 Gear (13T) 50RH
17 007E 78450 Gear (13T/60T) 50RJ
18 007E 78441 Gear (60T) 50RK
19 807E 13521 Pinion 50RL
20 – Link 50RM
21 120E 29830 End Actuator 50RN
22 – Bottom Plate 50RP
23 848E 21141 Rai Cover (Tray 2 Only) 50RQ
PL 10.3 Tray 2 Feeder Assembly (1/2)
Item Parts No Description A.C.
1 – Upper Frame Assembly 50T1
2 – Drive Bracket Assembly 50T2
3 127K 52790 (SCC) Tray 2 Feed/Lift Up Motor50T3
4 801E 03601 Rail 50T4
5 – Chute 50T5
6 930W 00113 Tray 2 Nudger Level Sensor50T6
– 930W 00113 Tray 2 No Paper Sensor 50T6
7 120E 22481 Actuator 50T7
8 019E 69460 Upper Harness Holder 50T8
9 113E 37581 Rear Harness Holder 50T9
10 807E 00390 Gear (31T) 50TB
11 014E 44770 Spacer 50TC
12 013E 26530 Bearing 50TD
13 006K 23221 Drive Shaft 50TE
14 807E 00800 Gear (13T) 50TF
15 005K 83081 One way Clutch 50TG
16 007K 97870 One Way Gear (Alternate)50TH
– 007K 98130 One Way Gear (Alternate)50TJ
17 807E 20300 Herical Gear (25T) 50TK
18 807E 20310 Herical Gear (29T/19T) 50TM
19 028E 94160 Washer 50TN
20 962K 67241 Harness Assembly (Motor)50TP
21 962K 60932 Harness Assembly (Sensor)50TQ
22 809E 50531 Spring 50TR
23 – Roll Assembly (PL 10.4) 50TS
24 120E 32110 Clamp 50TT
Ver.1.3 09/2012 10. TRAY MODULE (3T)/FAX
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
10. TRAY MODULE (3T)/FAX 5-52 Ver.1.3
PL 10.4 Tray 2 Feeder Assembly (2/2)
Item Parts No Description A.C.
1 – Frame Assembly 50X1
2 022K 74870 Feed Roll (REP 10.4.1) 5022
3 022K 74870 Nudger Roll (REP 10.4.1)5023
4 022K 74870 Retard Roll (REP 10.4.1) 5021
5 019E 69391 Holder 50X2
6 – Lever 50X3
7 – Feed In Chute 50X4
8 – Feed Shaft 50X5
9 013E 92890 Bearing (6) 50X6
10 413W 11660 Sleeve Bearing 50XB
11 807E 20320 Herical Gear (30T) 50XC
12 – Nudger Support 50XD
13 807E 20330 Spur Gear (29T) 50XE
14 005K 08680 Clutch Assembly (25T) (Alternate)50XF
– 005K 08820 Clutch Assembly (25T) (Alternate)50XG
15 005K 05890 One way Clutch (Alternate)50XH
– 005K 07110 One way Clutch (Alternate)50XH
16 – Nudger Shaft 50XJ
17 807E 00070 Gear (25T) 50XK
18 – Retard Support 50XM
19 005K 09290 Friction Clutch 50XN
20 014E 45030 Spacer 50XP
21 – Retard Shaft 50XQ
22 013E 33450 Retard Bearing 50XR
23 809E 78800 Spring 50XS
24 809E 78810 Spring 50XT
25 809E 78820 Spring 50XW
PL 10.5 Tray 3 Feeder Assembly (1/2)
Item Parts No Description A.C.
1 – Upper Frame Assembly 5051
2 – Drive Bracket Assembly 5052
3 127K 52790 (SCC) Tray 3 Feed/Lift Up Motor5053
4 801E 03601 Rail 5054
5 – Chute 5055
6 930W 00113 Tray 3 Nudger Level Sensor5056
– 930W 00113 Tray 3 No Paper Sensor 5056
7 120E 22481 Actuator 5057
8 019E 69460 Upper Harness Holder 5058
9 113E 37581 Rear Harness Holder 5059
10 807E 00390 Gear (31T) 505B
11 014E 44770 Spacer 505C
12 013E 26530 Bearing 505D
13 006K 23221 Drive Shaft 505E
14 807E 00800 Gear (13T) 505F
15 005K 83081 One way Clutch 505G
16 007K 97870 One Way Gear (Alternate)505H
– 007K 98130 One Way Gear (Alternate)505J
17 807E 20300 Herical Gear (25T) 505K
18 807E 20310 Herical Gear (29T/19T) 505M
19 028E 94160 Washer 505N
20 962K 67241 Harness Assembly (Motor)505P
21 962K 60932 Harness Assembly (Sensor)505Q
22 809E 50531 Spring 505R
23 – Roll Assembly (PL 10.6) 505S
24 120E 32110 Clamp 505T
Ver.1.3 09/2012 10. TRAY MODULE (3T)/FAX
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
10. TRAY MODULE (3T)/FAX 5-54 Ver.1.3
PL 10.6 Tray 3 Feeder Assembly (2/2)
Item Parts No Description A.C.
1 – Frame Assembly 5D01
2 022K 74870 Feed Roll (REP 10.6.1) 5032
3 022K 74870 Nudger Roll (REP 10.6.1)5033
4 022K 74870 Retard Roll (REP 10.6.1) 5031
5 019E 69391 Holder 5D02
6 – Lever 5D03
7 – Feed In Chute 5D04
8 – Feed Shaft 5D05
9 013E 92890 Bearing (6) 5D06
10 413W 11660 Sleeve Bearing 5D0B
11 807E 20320 Herical Gear (30T) 5D0C
12 – Nudger Support 5D0D
13 807E 20330 Spur Gear (29T) 5D0E
14 005K 08680 Clutch Assembly (25T) (Alternate)5D0F
– 005K 08820 Clutch Assembly (25T) (Alternate)5D0G
15 005K 05890 One way Clutch 5D0H
– 005K 07110 One way Clutch 5D0H
16 – Nudger Shaft 5D0J
17 807E 00070 Gear (25T) 5D0K
18 – Retard Support 5D0M
19 005K 09290 Friction Clutch 5D0N
20 014E 45030 Spacer 5D0P
21 – Retard Shaft 5D0Q
22 013E 33450 Retard Bearing 5D0R
23 809E 78800 Spring 5D0S
24 809E 78810 Spring 5D0T
25 809E 78820 Spring 5D0W
PL 10.7 Tray 4 Feeder Assembly (1/2)
Item Parts No Description A.C.
1 – Upper Frame Assembly 5061
2 – Drive Bracket Assembly 5062
3 127K 52790 (SCC) Tray 4 Feed/Lift Up Motor5063
4 801E 03601 Rail 5064
5 – Chute 5065
6 930W 00113 Tray 4 Nudger Level Sensor5066
– 930W 00113 Tray 4 No Paper Sensor 5066
7 120E 22481 Actuator 5067
8 019E 69460 Upper Harness Holder 5068
9 113E 37581 Rear Harness Holder 5069
10 807E 00390 Gear (31T) 506B
11 014E 44770 Spacer 506C
12 013E 26530 Bearing 506D
13 006K 23221 Drive Shaft 506E
14 807E 00800 Gear (13T) 506F
15 005K 83081 One way Clutch 506G
16 007K 97870 One Way Gear (Alternate)506H
– 007K 98130 One Way Gear (Alternate)506J
17 807E 20300 Herical Gear (25T) 506K
18 807E 20310 Herical Gear (29T/19T) 506M
19 028E 94160 Washer 506N
20 962K 67241 Harness Assembly (Motor)506P
21 962K 60932 Harness Assembly (Sensor)506Q
22 809E 50531 Spring 506R
23 – Roll Assembly (PL 10.8) 506S
24 120E 32110 Clamp 506T
Ver.1.3 09/2012 10. TRAY MODULE (3T)/FAX
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
10. TRAY MODULE (3T)/FAX 5-56 Ver.1.3
PL 10.8 Tray 4 Feeder Assembly (2/2)
Item Parts No Description A.C.
1 – Frame Assembly 5B01
2 022K 74870 Feed Roll (REP 10.8.1) 5042
3 022K 74870 Nudger Roll (REP 10.8.1)5043
4 022K 74870 Retard Roll (REP 10.8.1) 5041
5 019E 69391 Holder 5B02
6 – Lever 5B03
7 – Feed In Chute 5B04
8 – Feed Shaft 5B05
9 013E 92890 Bearing (6) 5B06
10 413W 11660 Sleeve Bearing 5B0B
11 807E 20320 Herical Gear (30T) 5B0C
12 – Nudger Support 5B0D
13 807E 20330 Spur Gear (29T) 5B0E
14 005K 08680 Clutch Assembly (25T) (Alternate)5B0F
– 005K 08820 Clutch Assembly (25T) (Alternate)5B0G
15 005K 05890 One way Clutch 5B0H
– 005K 07110 One way Clutch 5B0H
16 – Nudger Shaft 5B0J
17 807E 00070 Gear (25T) 5B0K
18 – Retard Support 5B0M
19 005K 09290 Friction Clutch 5B0N
20 014E 45030 Spacer 5B0P
21 – Retard Shaft 5B0Q
22 013E 33450 Retard Bearing 5B0R
23 809E 78800 Spring 5B0S
24 809E 78810 Spring 5B0T
25 809E 78820 Spring 5B0W
PL 10.9a 2270/3370 Electrical/Fax
Item Parts No Description A.C.
1 960K 50113 (SCC) Tray Module PWB (REP 10.9.1)5C01
2 807E 20700 Gear (34T) 5C02
3 807E 20710 Gear (26T) 5C03
4 807E 20720 Gear (39T) 5C04
5 127K 52641 (SCC) TM Take Away Motor5C05
6 962K 59522 Harness Assembly (Sensor)5C06
7 962K 59532 Harness Assembly (Motor)5C07
8 962K 66971 Harness Assembly (I/F) 5C08
9 – Fax Box Assembly (FAXmini) (PL 10.10)5C0B
– – Fax Box Assembly (FAX G4) (PL 10.11)5C0B
10 117K 39071 USB Cable 5C0C
11 849E 92150 PWB Bracket (FAX G4) 5C0D
12 105E 18720 DC/DC Convert PWB (FAX G4)5C0E
13 920W 00300 PWB Support (FAX G4) 5C0F
14 920W 01211 Clamp (FAX) 5C0G
15 962K 71690 (SCC) Wire Harness (FAXmini)5C0H
16 962K 53530 (SCC) Wire Harness (FAX G4)5C0J
17 120E 32110 Clamp 5C0K
Ver.1.3 09/2012 10. TRAY MODULE (3T)/FAX
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
10. TRAY MODULE (3T)/FAX 5-58 Ver.1.3
PL 10.9b 4470/5570 Electrical/Fax
Item Parts No Description A.C.
1 960K 46664 (SCC) Tray Module PWB (REP 10.9.1)5C21
2 807E 20700 Gear (34T) 5C22
3 807E 20720 Gear (39T) 5C23
4 127K 60810 (SCC) TM Take Away Motor 5C24
5 962K 59522 Harness Assembly (Sensor)5C25
6 962K 73271 Harness Assembly (Motor)5C26
7 962K 66971 Harness Assembly (I/F) 5C27
8 – Fax Box Assembly (FAXmini) (PL 10.10)5C28
– – Fax Box Assembly (FAX G4) (PL 10.11)5C29
9 117K 39071 USB Cable 5C2B
10 849E 92150 PWB Bracket (FAX G4) 5C2C
11 105E 18720 DC/DC Convert PWB (FAX G4)5C2D
12 920W 00300 PWB Support (FAX G4) 5C2E
13 920W 01211 Clamp (FAX G4) 5C2F
14 962K 71690 (SCC) Wire Harness (FAXmini)5C2G
15 962K 53530 (SCC) Wire Harness (FAX G4)5C2H
16 127K 60800 (SCC) TM Take Away Motor 25C2J
17 120E 32110 Clamp 5C2K
PL 10.10 Fax (FAXmini)
Item Parts No Description A.C.
1 101K 60595 Fax Box Assembly (Item 2-7) (E)7651
– 101K 60596 Fax Box Assembly (Item 2-7) (K,TC,SC)7651
2 – Fax Box (P/O Item 1) 7652
3 849E 13400 Bracket 7653
4 101E 19640 Cover 7654
5 – Speaker 7655
6 960K 44869 (SCC) Fax mini PWB (E) 7656
– 960K 44907 (SCC) Fax mini PWB (K,TC,SC)7656
7 – Label 7657
8 960K 44874 (SCC) AG3 PWB (Option)7658
9 960K 39720 Riser PWB (Option) 7659
10 – Data Cable 765B
Ver.1.3 09/2012 10. TRAY MODULE (3T)/FAX
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
10. TRAY MODULE (3T)/FAX 5-60 Ver.1.3
PL 10.11 Fax (FAX G4) (FX Only)
Item Parts No Description A.C.
1 101K 54885 Fax Box Assembly (Item 2-6,14)7671
2 – Fax Box (P/O Item 1) 7672
3 849E 13400 Bracket 7673
4 101E 16770 Cover 7674
5 130K 71560 Speaker 7675
6 960K 32165 (SCC) Fax PWB 7676
7 117K 38860 Data Cable 7677
8 960K 32215 (SCC) G3 PWB (Option) 7678
9 960K 28315 G4 PWB (Option) 7679
10 960K 28320 Riser PWB (Option) 767B
11 960K 28330 Hand Set PWB (Option) 767C
12 117K 36260 MJB Wire Harness (Option)767D
13 960K 28340 Extension PWB (Option) 767E
14 – Label 767F
PL 10.12 Roller
Item Parts No Description A.C.
1 – Cover 5321
2 110E 12220 Tray Module L/H Cover Switch5322
3 962K 59482 Wire Harness 5323
4 054K 34143 Chute Assembly (Item 5-9)5324
5 – Chute (P/O Item 4) 5325
6 930W 00111 Tray 3 Feed Out Sensor 5326
– 930W 00111 Tray 4 Feed Out Sensor 5326
7 – Actuator (P/O Item 4) 5327
8 809E 82720 Spring 5328
9 962K 59462 Wire Harness 5329
10 – Sensor Guide 532B
11 130K 64121 Tray 2 Feed Out Sensor 532C
12 054E 34301 Chute 532D
13 059K 60191 T/A Roll 2/3/4 532E
14 413W 14860 Sleeve Bearing (2270/3370)532F
– 413W 88650 Balle Bearing (4470/5570)532F
15 – Clamp 532G
Ver.1.3 09/2012 10. TRAY MODULE (3T)/FAX
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AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
10. TRAY MODULE (3T)/FAX 5-62 Ver.1.3
PL 10.13 L/H Cover Assembly
Item Parts No Description A.C.
1 848K 16850 L/H Cover Assembly (Item 2-12,16,17) (Alternate)
5331
– 848K 49350 L/H Cover Assembly (Item 2-12,16,17) (Alternate)
5331
2 019E 69600 Hook 5332
3 003E 75590 Latch (Alternate) 5333
– 803E 08670 Latch (Alternate) 5333
4 – Pinch Spring (P/O Item 1)5334
5 – L/H Chute (P/O Item 1) 5335
6 – Bracket Assembly (P/O Item 1)5336
7 – Spring (P/O Item 1) 5337
8 – Pinch Shaft (P/O Item 1) 5338
9 059E 99241 Pinch Roll 5339
10 848E 12662 L/H Cover (Alternate) 533B
– 848E 64640 L/H Cover (Alternate) 533B
11 003E 75570 Handle 533C
12 – Pinch Bearing (P/O Item 1)533D
13 068K 55701 Bracket Assembly 533E
14 068K 55711 Bracket Assembly 533F
15 – Bracket 533G
16 – L/H Upper Chute (P/O Item 1)533H
17 – Label (P/O Item 1) 533J
PL 10.14 Cover
Item Parts No Description A.C.
1 017K 94590 Adjuster Foot Assembly 3251
2 848E 45610 Foot Cover 3252
3 868E 20860 Foot Bracket 3253
4 848E 25150 Foot Cover 3254
5 868E 15860 Foot Bracket 3255
6 826E 31691 Docking Screw 3256
7 849E 13150 Joint Bracket 3257
8 017K 94580 Caster Assembly (S) 3258
9 017K 94570 Caster Assembly 3259
10 – Screw 325B
11 848K 34641 Rear Cover Assembly (Item 12,13) (Alternate)325C
– 848K 49370 Rear Cover Assembly (Item 12,13) (Alternate)325C
12 – Rear Cover (P/O Item 11)325D
13 848E 25130 Blind Cover (Alternate) 325E
– 848E 64650 Blind Cover (Alternate) 325E
14 848E 12720 Top Cover 325F
15 848E 12730 Foot Cover 325G
16 848E 12691 Left Cover 325H
17 848E 12702 Right Cover 325J
18 – Label 325K
Ver.1.3 09/2012 10. TRAY MODULE (3T)/FAX
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Parts List 09/2012
AP/DC-IV C5570G
11. TRAY MODULE (TT) 5-64 Ver.1.3
PL 11.1 Tray 2/3/4 Assembly-TT
Item Parts No Description A.C.
1 050K 65400 (SCC) Tray 4 Assembly (Item 2-13) (REP 11.1.2)
(Alternate)50D1
– 050K 66220 (SCC) Tray 4 Assembly (Item 2-13) (REP 11.1.2)
(Alternate)50D1
2 – Tray 4 (PL 11.4) (P/O Item 1)50D2
3 – Tray 4 Cover (P/O Item 14)50D3
4 011E 24220 Lever 50D4
5 – Link (P/O Item 14) 50D5
6 – Link (P/O Item 14) 50D6
7 – Spring (P/O Item 14) 50D7
8 – Latch (P/O Item 14) 50D8
9 – Cover (P/O Item 14) 50D9
10 – Transport Bracket (P/O Item 14)50DB
11 897E 44930 Label (Instruction) 50DC
12 897E 10240 Label (Tray No4) 50DD
13 – Label 50DE
14 848K 39650 Tray 4 Cover (Item 3-10) (Alternate)50DF
– 848K 49380 Tray 4 Cover (Item 3-10) (Alternate)50DF
15 050K 65410 (SCC) Tray 3 Assembly (Item 16-25) (REP 11.1.1)
(Alternate)50DG
– 050K 66230 (SCC) Tray 3 Assembly (Item 16-25) (REP 11.1.1)
(Alternate)50DG
16 – Tray 3 (PL 11.3) (P/O Item 15)50DH
17 – Tray 3 Cover (P/O Item 26)50DJ
18 011E 24220 Lever 50DK
19 – Link (P/O Item 26) 50DL
20 – Link (P/O Item 26) 50DM
21 – Spring (P/O Item 26) 50DN
22 – Latch (P/O Item 26) 50DP
23 – Cover (P/O Item 26) 50DQ
24 897E 44930 Label (Instruction) 50DR
25 897E 10230 Label (Tray No3) 50DS
26 848K 39660 Tray 3 Cover (Item 17-23) (Alternate)50DT
– 848K 49390 Tray 3 Cover (Item 17-23) (Alternate)50DT
27 – Tray 2 Assembly (PL 11.2)50DV
PL 11.2 Tray 2 Assembly-TT
Item Parts No Description A.C.
1 050K 65252 (SCC) Tray 2 Assembly (Item 2-16)50G1
2 – Tray Assembly (P/O Item 1)50G2
3 848E 16761 Front Cover 50G3
4 011E 24091 Lever 50G4
5 003E 76330 Latch 50G5
6 809E 80250 Spring 50G6
7 893E 09490 Label (Max) 50G7
8 059E 03521 Roll 50G8
9 007E 78431 Gear (13T) 50G9
10 007E 78450 Gear (13T/60T) 50GB
11 007E 78441 Gear (60T) 50GC
12 807E 13521 Pinion 50GD
13 012E 16361 Link 50GE
14 120E 29830 End Actuator 50GF
15 – Bottom Plate 50GG
16 848E 21140 Rai Cover 50GH
17 896E 63251 Side Size Label 50GJ
18 896E 63261 End Size Label 50GK
19 892E 98771 Label (Instruction) 50GL
20 897E 10220 Label (Tray No2) 50GM
21 014E 45291 Slide Lock Block (Alternate)50GN
– 014E 59990 Slide Lock Block (Alternate)50GN
Ver.1.3 09/2012 11. TRAY MODULE (TT)
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Parts List 09/2012
AP/DC-IV C5570G
11. TRAY MODULE (TT) 5-66 Ver.1.3
PL 11.3 Tray 3 Assembly-TT
Item Parts No Description A.C.
1 – Base Tray 50H1
2 – Size Actuator 50H2
3 – Side Rear Guide 50H3
4 – Side Front Guide 50H4
5 – Knob 50H5
6 – Knob Assembly 50H6
7 – Spring 50H7
8 – Bracket 50H8
9 – Rack Gear 50H9
10 – Pinion 50HB
11 – Pulley 50HC
12 – Pulley 50HD
13 – Pulley 50HE
14 – Gasket 50HF
15 – Bottom Plate 50HG
16 – Brake 50HH
17 893E 09490 Label (Max) 50HJ
18 – Pad 50HK
19 – Cable (Front Left) 50HL
20 – Cable (Front Right) 50HM
21 – Cable (Rear) 50HN
22 – Lift Shaft 50HP
23 – Cable Guide 50HQ
24 – Cable Guide 50HR
25 – Roll (Side) 50HS
26 – Roll (Lower) 50HT
PL 11.4 Tray 4 Assembly-TT
Item Parts No Description A.C.
1 – Base Tray 50K1
2 – Side Rear Guide 50K2
3 – Side Front Guide 50K3
4 – Knob 50K4
5 – Knob Assembly 50K5
6 – Spring 50K6
7 – Brake 50K7
8 – Bottom Plate 50K8
9 – Lift Shaft 50K9
10 – Rack Gear 50KB
11 – Pinion 50KC
12 – Gear 50KD
13 – Bracket 50KE
14 – Pad 50KF
15 – Pulley 50KG
16 – Pulley 50KH
17 – Cable Guide 50KJ
18 – Cable (Front) (REP 11.4.1)50KK
19 – Cable (Rear) (REP 11.4.1)50KL
20 – Size Actuator 50KM
21 893E 09490 Label (Max) 50KN
22 – Gasket 50KP
23 – Roll (Lower) 50KQ
24 – Roll (Side) 50KR
Ver.1.3 09/2012 11. TRAY MODULE (TT)
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Parts List 09/2012
AP/DC-IV C5570G
11. TRAY MODULE (TT) 5-68 Ver.1.3
PL 11.5 Tray 4 Paper Feed-TT
Item Parts No Description A.C.
1 059K 66640 (SCC) Tray 4 Feeder (2270/3370) (PL 11.11,PL
11.12) (REP 11.5.1)50L1
– 059K 66620 (SCC) Tray 4 Feeder (4470/5570) (PL 11.11,PL
11.12) (REP 11.5.1)50L1
2 – Bracket 50L2
3 – Bracket 50L3
4 – Lower Chute 50L4
5 – Upper Chute 50L5
6 – Tray 4 Feed Out Sensor 50L6
7 962K 68600 Wire Harness (Sensor) (2270/3370)50L7
– 962K 77651 Wire Harness (Sensor) (4470/5570)50L7
8 962K 68590 Wire Harness (Motor) 50L8
9 – Cover 50L9
10 – Stud Bracket 50LB
11 – Tray 4 Transport Assembly (Item 12-23)50LC
12 – Transport Rail 50LD
13 – Lower Chute 50LE
14 – Tray 4 Transport Roll 50LF
15 – Bearing 50LG
16 – Pinch Roll 50LH
17 – Bearing 50LJ
18 – Bearing 50LK
19 – Spring 50LL
20 – Cover 50LM
21 – Upper Chute 50LN
22 – Label 50LP
23 – Spacer 50LQ
PL 11.6 Tray 2/3 Paper Feed-TT
Item Parts No Description A.C.
1 – Chute 50M1
2 930W 00111 Tray 3 Feed Out Sensor 50M2
3 – Actuator 50M3
4 809E 82720 Spring 50M4
5 962K 59462 Wire Harness 50M5
6 – Sensor Guide 50M6
7 130K 64121 Tray 2 Feed Out Sensor 50M7
8 054E 34301 Chute 50M8
9 413W 14860 Sleeve Bearing (2270/3370)50M9
– 413W 88650 Ball Bearing (4470/5570) 50M9
10 059K 67140 (SCC) Tray 2 Feeder (PL 11.7) (REP 11.6.1)50MB
11 054E 36441 Feed Out Chute 50MC
12 802E 54672 Sensor Cover 50MD
13 – (SCC) Tray 3 Feeder (2270/3370) (PL 11.9,PL 11.10)
(REP 11.6.2)50ME
– 059K 66620 (SCC) Tray 3 Feeder (4470/5570) (PL 11.9,PL 11.10)
(REP 11.6.2)50ME
14 – Feed Out Chute 50MF
15 – Cover 50MG
16 054E 39560 Lower Chute 50MH
17 059K 60191 Takeawy Roll Assembly 50MJ
18 120E 32110 Clamp 50MK
Ver.1.3 09/2012 11. TRAY MODULE (TT)
5-69
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
11. TRAY MODULE (TT) 5-70 Ver.1.3
PL 11.7 Tray 2 Feeder (1/2)-TT
Item Parts No Description A.C.
1 – Upper Frame Assembly 50P1
2 – Drive Bracket Assembly 50P2
3 127K 52790 (SCC) Tray 2 Feed/Lift Up Motor50P3
4 801E 03601 Rail 50P4
5 – Chute 50P5
6 930W 00113 Tray 2 Nudger Level Sensor50P6
– 930W 00113 Tray 2 No Paper Sensor 50P6
7 120E 22481 Actuator 50P7
8 019E 69460 Upper Harness Holder 50P8
9 113E 37581 Rear Harness Holder 50P9
10 807E 00390 Gear (31T) 50PB
11 014E 44770 Spacer 50PC
12 013E 26530 Bearing 50PD
13 006K 23221 Drive Shaft 50PE
14 807E 00800 Gear (13T) 50PF
15 005K 83081 One way Clutch 50PG
16 007K 97870 One Way Gear (Alternate)50PH
– 007K 98130 One Way Gear (Alternate)50PH
17 807E 20300 Herical Gear (25T) 50PJ
18 807E 20310 Herical Gear (29T/19T) 50PK
19 028E 94160 Washer 50PL
20 962K 67241 Harness Assembly (Motor)50PM
21 962K 60932 Harness Assembly (Sensor)50PN
22 809E 50531 Spring 50PP
23 – Roll Assembly (PL 11.8) 50PQ
24 120E 32110 Clamp 50PR
PL 11.8 Tray 2 Feeder (2/2)-TT
Item Parts No Description A.C.
1 – Frame Assembly 50Q1
2 022K 74870 Feed Roll (REP 11.8.1) 50Q2
3 022K 74870 Nudger Roll (REP 11.8.1)50Q3
4 022K 74870 Retard Roll (REP 11.8.1) 50Q4
5 019E 69391 Holder 50Q5
6 – Lever 50Q6
7 054E 35370 Feed In Chute 50Q7
8 – Feed Shaft 50Q8
9 013E 92890 Bearing (6) 50Q9
10 413W 11660 Sleeve Bearing 50QB
11 807E 20320 Herical Gear (30T) 50QC
12 – Nudger Support 50QD
13 807E 20330 Spur Gear (29T) 50QE
14 005K 08680 Clutch Assembly (25T) (Alternate)50QF
– 005K 08820 Clutch Assembly (25T) (Alternate)50QF
15 005K 05890 One way Clutch (Alternate)50QG
– 005K 07110 One way Clutch (Alternate)50QG
16 – Nudger Shaft 50QH
17 807E 00070 Gear (25T) 50QJ
18 – Retard Support 50QK
19 005K 09290 Friction Clutch 50QL
20 014E 45030 Spacer 50QM
21 – Retard Shaft 50QN
22 013E 33450 Retard Bearing 50QP
23 809E 78800 Spring 50QQ
24 809E 78810 Spring 50QR
25 809E 78820 Spring 50QS
Ver.1.3 09/2012 11. TRAY MODULE (TT)
5-71
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
11. TRAY MODULE (TT) 5-72 Ver.1.3
PL 11.9 Tray 3 Feeder (1/2)-TT
Item Parts No Description A.C.
1 – Frame 50S1
2 – Bracket 50S2
3 – Frame 50S3
4 127K 52790 Tray 3 Feed/Lift Up Motor50S4
5 801E 03601 Rail 50S5
6 054E 23460 Chute 50S6
7 930W 00113 Tray 3 Nudger Level Sensor (Alternate)50S7
– 930W 00123 Tray 3 Nudger Level Sensor (Alternate)50S7
8 930W 00113 Tray 3 No Paper Sensor (Alternate)50S8
– 930W 00123 Tray 3 No Paper Sensor (Alternate)50S8
9 120E 22481 Actuator 50S9
10 019E 69391 Holder 50SB
11 011E 20381 Lever 50SC
12 019E 69460 Upper Harness Holder 50SD
13 113E 37581 Rear Harness Holder 50SE
14 807E 00390 Gear 50SF
15 014E 44770 Spacer 50SG
16 013E 26530 Bearing 50SH
17 006K 23221 Drive Shaft 50SJ
18 807E 00800 Gear 50SK
19 005K 83081 One Way Clutch (Alternate)50SL
– 005K 07130 One Way Clutch (Alternate)50SL
– 005K 10100 One Way Clutch (Alternate)50SL
20 007K 97870 One Way Gear (Alternate)50SM
– 007K 98130 One Way Gear (Alternate)50SM
– 007K 16960 One Way Gear (Alternate)50SM
21 807E 20300 Gear (25T) 50SN
22 807E 20310 Gear (29T/19T) (2270/3370)50SP
– 807E 30640 Gear (29T/24T) (4470/5570)50SP
23 028E 94160 Washer 50SQ
24 – Harness Assembry (Motor)50SR
25 – Harness Assembry (Sensor) (2270/3370)50SS
– 962K 84911 Harness Assembry (Sensor) (4470/5570)50SS
26 809E 78820 Spring 50ST
27 809E 50531 Spring 50SV
28 – Label 50SW
29 120E 32110 Clamp 50SX
30 930W 00211 Tray 3 Pre Feed Sensor (4470/5570)50SY
31 – Harness Holder (4470/5570)50VY
PL 11.10 Tray 3 Feeder (2/2)-TT
Item Parts No Description A.C.
1 – Frame 50V1
2 022K 74870 Feed Roll (REP 11.10.1) 50V2
3 022K 74870 Nudger Roll (REP 11.10.1)50V3
4 022K 74870 Retard Roll (REP 11.10.1)50V4
5 054E 33790 Feed In Chute 50V5
6 – Feed Shaft 50V6
7 013E 92890 Bearing 50V7
8 413W 11660 Sleeve Bearing 50V8
9 807E 20320 Gear (30T) (2270/3370) 50V9
– 807E 30650 Gear (25T) (4470/5570) 50V9
10 849E 97670 Support 50VB
11 807E 20330 Gear (29T) 50VC
12 005K 08680 Clutch (25T) 50VD
– 005K 08820 Clutch (25T) 50VD
– 005K 10090 Clutch (25T) 50VD
13 005K 05890 One Way Clutch 50VE
– 005K 07110 One Way Clutch 50VE
– 005K 10080 One Way Clutch 50VE
14 – Nudger Shaft 50VF
15 807E 00070 Gear (25T) 50VG
16 849E 97682 Support 50VH
17 005K 09290 Friction Clutch 50VJ
18 014E 45030 Spacer 50VK
19 – Retard Shaft 50VL
20 013E 33450 Retard Bearing 50VM
21 809E 78800 Spring 50VN
22 809E 78810 Spring 50VP
Ver.1.3 09/2012 11. TRAY MODULE (TT)
5-73
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
11. TRAY MODULE (TT) 5-74 Ver.1.3
PL 11.11 Tray 4 Feeder (1/2)-TT
Item Parts No Description A.C.
1 – Frame 50W1
2 – Bracket 50W2
3 – Frame 50W3
4 127K 52790 Tray 4 Feed/Lift Up Motor50W4
5 801E 03601 Rail 50W5
6 054E 23460 Chute 50W6
7 930W 00113 Tray 4 Nudger Level Sensor (Alternate)50W7
– 930W 00123 Tray 4 Nudger Level Sensor (Alternate)50W7
8 930W 00113 Tray 4 No Paper Sensor (Alternate)50W8
– 930W 00123 Tray 4 No Paper Sensor (Alternate)50W8
9 120E 22481 Actuator 50W9
10 019E 69391 Holder 50WB
11 011E 20381 Lever 50WC
12 019E 69460 Upper Harness Holder 50WD
13 113E 37581 Rear Harness Holder 50WE
14 807E 00390 Gear 50WF
15 014E 44770 Spacer 50WG
16 013E 26530 Bearing 50WH
17 006K 23221 Drive Shaft 50WJ
18 807E 00800 Gear 50WK
19 005K 83081 One Way Clutch (Alternate)50WL
– 005K 07130 One Way Clutch (Alternate)50WL
– 005K 10100 One Way Clutch (Alternate)50WL
20 007K 97870 One Way Gear (Alternate)50WM
– 007K 98130 One Way Gear (Alternate)50WM
– 007K 16960 One Way Gear (Alternate)50WM
21 807E 20300 Gear (25T) 50WN
22 807E 20310 Gear (29T/19T) (2270/3370)50WP
– 807E 30640 Gear (29T/24T) (4470/5570)50WP
23 028E 94160 Washer 50WQ
24 – Harness Assembry (Motor)50WR
25 – Harness Assembry (Sensor) (2270/3370)50WS
– 962K 84911 Harness Assembry (Sensor) (4470/5570)50WS
26 809E 78820 Spring 50WT
27 809E 50531 Spring 50WV
28 – Label 50WW
29 120E 32110 Clamp 50WX
30 930W 00211 Tray 4 Pre Feed Sensor (4470/5570)50WY
31 – Harness Holder (4470/5570)50YY
PL 11.12 Tray 4 Feeder (2/2)-TT
Item Parts No Description A.C.
1 – Frame 50Y1
2 022K 74870 Feed Roll (REP 11.12.1) 50Y2
3 022K 74870 Nudger Roll (REP 11.12.1)50Y3
4 022K 74870 Retard Roll (REP 11.12.1)50Y4
5 054E 33790 Feed In Chute 50Y5
6 – Feed Shaft 50Y6
7 013E 92890 Bearing 50Y7
8 413W 11660 Sleeve Bearing 50Y8
9 807E 20320 Gear (30T) (2270/3370) 50Y9
– 807E 30650 Gear (25T) (4470/5570) 50Y9
10 849E 97670 Support 50YB
11 807E 20330 Gear (29T) 50YC
12 005K 08680 Clutch (25T) 50YD
– 005K 08820 Clutch (25T) 50YD
– 005K 10090 Clutch (25T) 50YD
13 005K 05890 One Way Clutch 50YE
– 005K 07110 One Way Clutch 50YE
– 005K 10080 One Way Clutch 50YE
14 – Nudger Shaft 50YF
15 807E 00070 Gear (25T) 50YG
16 849E 97682 Support 50YH
17 005K 09290 Friction Clutch 50YJ
18 014E 45030 Spacer 50YK
19 – Retard Shaft 50YL
20 013E 33450 Retard Bearing 50YM
21 809E 78800 Spring 50YN
22 809E 78810 Spring 50YP
Ver.1.3 09/2012 11. TRAY MODULE (TT)
5-75
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
11. TRAY MODULE (TT) 5-76 Ver.1.3
PL 11.13 Left Cover Assembly-TT
Item Parts No Description A.C.
1 068K 55701 Bracket (Upper) 5E01
2 068K 55711 Bracket (Lower) 5E02
3 – Cover 5E03
4 110E 12220 Tray Module L/H Cover Switch 5E04
5 962K 59482 Wire Harness 5E05
6 – Hinge Bracket 5E06
7 – Left Cover (Item 8-20) 5E07
8 848E 12662 Left Cover 5E08
9 003E 75570 (SCC) Handle 5E09
10 003E 75590 Latch 5E0B
11 019E 69600 Hook 5E0C
12 059E 99241 Pinch Roll 5E0D
13 – Pinch Shaft 5E0E
14 – Pinch Bearing 5E0F
15 – Pinch Spring 5E0G
16 – Upper Chute 5E0H
17 – Lower Chute 5E0J
18 – Hinge 5E0K
19 – Spring 5E0L
20 – Label 5E0M
PL 11.14 Tray 2/3/4 Front Support-TT
Item Parts No Description A.C.
1 014E 64380 Spacer 5F01
2 068K 63522 Roll and Bracket (Item 3-5)5F02
3 – Bracket (P/O Item 2) 5F03
4 – Roll (P/O Item 2) 5F04
5 – Shaft (P/O Item 2) 5F05
6 – Roll 5F06
7 – Stopper 5F07
8 803E 02420 Stopper 5F08
9 803E 02430 Stopper 5F09
10 – Stopper 5F0B
11 – Roll 5F0C
12 003E 75431 Stopper 5F0D
13 059E 03500 Roll 5F0E
14 059E 03510 Roll 5F0F
Ver.1.3 09/2012 11. TRAY MODULE (TT)
5-77
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
11. TRAY MODULE (TT) 5-78 Ver.1.3
PL 11.15 Tray 2/3/4 Paper Size Sensor , Tray 3/4
Lift Gear-TT
Item Parts No Description A.C.
1 – (SCC) Tray 3 Paper Size Sensor 5G01
2 – (SCC) Tray 4 Paper Size Sensor5G02
3 – Gear (17/50) 5G03
4 – Gear (16/48) 5G04
5 – Gear (57) 5G05
6 807E 16730 Gear (18) 5G06
7 – Gear (51) 5G07
8 – Bracket 5G08
9 – Bracket 5G09
10 110K 11680 (SCC) Tray 2 Paper Size Sensor 5G0B
PL 11.16 Drive-TT
Item Parts No Description A.C.
1 807E 20740 Gear (52) 5H01
2 807E 20720 Gear (39) (2270/3370) 5H02
3 – Gear (20/65) 5H03
4 – Collar 5H04
5 – Gear Pulley 5H05
6 – Roll 5H06
7 – Belt 5H07
8 – Spring 5H08
9 – Tension Bracket 5H09
10 – Roll 5H0B
11 – Gear Bracket 5H0C
12 – (SCC) TM Take Away Motor (2270/3370) (Item 13-
16)5H0D
– 127K 60441 (SCC) TM Take Away Motor 2 (4470/5570) (Item 13-
17)5H0D
13 127K 52570 (SCC) TM Take Away Motor (2270/3370)5H0E
– 127K 52880 (SCC) TM Take Away Motor 2 (4470/5570)5H0E
14 – Bracket 5H0F
15 807E 20760 Gear (81) 5H0G
16 807E 25640 Gear (70) 5H0H
17 – Collar (4470/5570) 5H0J
18 127K 60450 (SCC) TM Take Away Motor (4470/5570) (Item
19,20)5H0K
19 127K 52880 (SCC) TM Take Away Motor (4470/5570)5H0L
20 – Bracket (4470/5570) 5H0M
Ver.1.3 09/2012 11. TRAY MODULE (TT)
5-79
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
11. TRAY MODULE (TT) 5-80 Ver.1.3
PL 11.17 Electrical-TT
Item Parts No Description A.C.
1 – Ground Plate 5C31
2 – Transport Guide 5C32
3 960K 50113 (SCC) Tray Module PWB (2270/3370) (REP 11.17.1)
5C33
– 960K 46664 (SCC) Tray Module PWB (4470/5570) (REP 11.17.1)
5C33
4 – Harness Assembly (Sensor) (2270/3370)5C34
– 962K 75371 Harness Assembly (Sensor) (4470/5570)5C34
5 – Harness Assembly (Motor) (2270/3370)5C35
– 962K 75381 Harness Assembly (Motor) (4470/5570)5C35
6 – Harness Assembly (I/F) 5C36
PL 11.18 Cover , Caster-TT
Item Parts No Description A.C.
1 017K 94570 Caster Assembly 3261
2 017K 94580 Caster Assembly (S) 3262
3 – Screw 3263
4 – Screw (M4) 3264
5 – Screw (M3) 3265
6 848E 12720 Top Cover 3266
7 848E 12691 Left Cover 3267
8 848K 34641 Rear Cover (Item 9,10) 3268
9 – Rear Cover (P/O Item 8) 3269
10 848E 25130 Blind Cover 326B
11 848E 12702 Right Cover 326C
12 868E 15860 Foot Bracket 326D
13 848E 25150 Foot Cover 326E
14 868E 20860 Foot Bracket 326F
15 848E 45610 Foot Cover 326G
16 017K 94590 Adjuster Foot Assembly 326H
17 – Docking Screw 326J
18 – Docking Bracket 326K
Ver.1.3 09/2012 11. TRAY MODULE (TT)
5-81
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
13. MSI 5-82 Ver.1.3
PL 13.1 MSI (1/5)
Item Parts No Description A.C.
1 059K 65760 MSI Unit (Item 2,3,6,7) (REP 13.1.1)5121
2 059K 65770 MSI Feeder Assembly (PL 13.2)5122
3 050K 64540 MSI Tray Assembly (PL 13.5)5123
4 896E 46050 Label (Instruction) 5124
5 896E 46040 Label (Max) 5125
6 848E 44582 Top Cover 5149
7 120E 29441 Actuator 514B
PL 13.2 MSI (2/5)
Item Parts No Description A.C.
1 801K 30742 Upper Frame Assembly (PL 13.3)5141
2 801K 40490 Lower Frame Assembly (PL 13.4)5142
3 068K 58572 Drive Bracket Assembly 5143
4 – Gear (29T/19T) 5144
5 – Gear (31T/15T) 5145
6 – MSI Feed/Nudger Motor 5146
7 – Sensor Bracket 5147
8 930W 00113 MSI Nudger Position Sensor5148
9 032E 29072 Harness Holder 514C
Ver.1.3 09/2012 13. MSI
5-83
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
13. MSI 5-84 Ver.1.3
PL 13.3 MSI (3/5)
Item Parts No Description A.C.
1 – Pinch Chute Assembly 5151
2 – Gear Support 5152
3 – Gear (21T) 5153
4 – Gear (23T) 5154
5 – Lock Stopper 5155
6 – Nudger Support 5156
7 – Nudger Shaft 5157
8 – Gear (25T) 5158
9 – Stopper 5159
10 – Feed Shaft 515B
11 413W 85459 Bearing 515C
12 413W 11660 Sleeve Bearing 515D
13 – Gear (30T) 515E
14 005K 08370 One way Clutch (22T) 515F
15 005K 08360 One way Clutch 515G
16 – Spring 515H
17 022K 74870 Feed Roll (REP 13.3.1) 515J
– 022K 74870 Nudger Roll (REP 13.3.1)515K
18 – Guide 515M
19 – Pinch Spring 515N
20 – Spacer 515P
21 – Shaft 515Q
22 – Pinch Roll 515R
PL 13.4 MSI (4/5)
Item Parts No Description A.C.
1 – MSI Lower Frame 5161
2 962K 58261 (SCC) Wire Harness (MSI)5162
3 – Retard Support 5163
4 – Shaft 5164
5 005K 08830 Friction Clutch 5165
6 014E 45030 Spacer 5166
7 022K 74870 Retard Roll (REP 13.3.1) 5167
8 – Retard Spring 5168
9 – Plate 5169
10 059K 53691 Drive Roll Assembly 516B
11 – Collar 516C
12 – Gear (23T) 516D
13 413W 11660 Sleeve Bearing 516E
14 413W 11860 Sleeve Bearing 516F
15 – Sensor Plate 516G
16 130K 72110 MSI Feed Out Sensor 516H
17 930W 00113 MSI No Paper Sensor 516J
18 019E 68980 Bottom Pad 516K
19 054E 33950 Front Chute 516M
Ver.1.3 09/2012 13. MSI
5-85
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
13. MSI 5-86 Ver.1.3
PL 13.5 MSI (5/5)
Item Parts No Description A.C.
1 – MSI Tray 5171
2 – Front Rack 5172
3 – Rear Rack 5173
4 130K 70660 (SCC) MSI Paper Size Sensor (REP 13.5.1)5174
5 007E 79700 Pinion Gear 5175
6 – Front Side Guide 5176
7 – Rear Side Guide 5177
8 962K 60991 (SCC) Wire Harness 5178
9 962K 61002 (SCC) Wire Harness 5179
10 – Plate 517B
11 050E 25471 Extension Tray (L1) 517C
12 050E 25480 Extension Tray (L2) 517D
13 012E 11760 Sensor Link 517E
14 809E 49930 Sensor Spring 517F
PL 14.1 L/H Cover (1/2)
Item Parts No Description A.C.
1 849E 97100 Bracket 5341
2 806E 21420 Shaft 5342
3 897E 37550 Label 5343
4 110E 11980 L/H Cover Interlock Switch5344
5 – L/H Cover Unit (PL 14.2) (REP 14.1.1)5345
Ver.1.3 09/2012 14. L/H COVER
5-87
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
14. L/H COVER 5-88 Ver.1.3
PL 14.2 L/H Cover (2/2)
Item Parts No Description A.C.
1 059K 53655 2ND BTR Unit (REP 14.2.1)5351
2 848K 40260 L/H Cover Assembly (2270/3370) (Item 3-10) 5352
– 848K 39590 L/H Cover Assembly (4470/5570) (Item 3-21) 5352
3 059K 66710 Duplex Assembly (2270/3370) (PL 14.5) (REP
14.2.2)5353
– 059K 66720 Duplex Assembly (4470/5570) (PL 14.5) (REP
14.2.2)5353
4 848E 47292 L/H Cover 5354
5 054E 43021 Chute 5355
6 – Fuser Link 5356
7 – Block 5357
8 – L/H Frame Assembly (PL 14.3)5358
9 – Latch (Front) 5359
10 – Latch (Rear) 535B
11 – Fan Holder 535C
12 127K 61510 LH Fan 1 535D
13 127K 61510 LH Fan 2 535E
14 127K 61510 LH Fan 3 535F
15 – Connector 535G
16 960K 50360 LH Fan PWB 535H
17 – Conductor 535J
18 – Screw 535K
19 962K 83730 Wire Harness 535L
20 – Harness Guide 535M
21 962K 83740 Wire Harness 535N
PL 14.3 L/H Cover Assembly (1/2)
Item Parts No Description A.C.
1 849E 97370 Rear Support 5361
2 868E 05450 Front Support 5362
3 054K 42160 Pinch Chute Assembly (Item 4-10,22,23)5363
4 – Chute Assembly (P/O Item 3)5364
5 059K 56660 Pinch Roller Assembly 5365
6 – Pulley (P/O Item 3) 5366
7 809E 79750 Spring 5367
8 062E 12020 OHP Reflector 5368
9 019E 69230 Holder 5369
10 – Cap (P/O Item 3) 536B
11 – Chute Support 536C
12 809E 65260 Spring 536D
13 054K 35160 Duplex Chute Assembly 536E
14 809E 76900 Spring 536F
15 – 2ND BTR Housing Assembly536G
16 – Spring 536H
17 011E 24361 (SCC) Front Latch Lever 536J
18 011E 24380 Rear Latch Lever 536K
19 – Latch Shaft 536M
20 – Actuator 536N
21 – 2ND Contact Retract Assembly (PL 14.4)536P
22 868E 43820 Heater Bracket 536Q
23 126K 27140 DC Heater 536R
Ver.1.3 09/2012 14. L/H COVER
5-89
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
14. L/H COVER 5-90 Ver.1.3
PL 14.4 L/H Cover Assembly (2/2)
Item Parts No Description A.C.
1 – Harness Holder 5371
2 – Harness Holder 5372
3 – Frame Assembly 5373
4 006K 86160 Retract Shaft Assembly (Item 17-21)5374
5 – Conductor Assembly 5375
6 – Conductor Assembly 5376
7 930W 00111 2ND BTR Contact Retract Sensor5377
8 127K 52251 (SCC) 2ND BTR Contact Retract Motor Assembly
5378
9 – Sensor Holder 5379
10 130K 87770 POB Sensor 537B
11 962K 79270 (SCC) Harness Assembly (2270/3370)537C
– 962K 78500 (SCC) Harness Assembly (4470/5570)537C
12 012K 94970 2nd Link Assembly 537D
13 413W 11360 Sleeve Bearing 537E
14 – Shaft 537F
15 032E 34540 Harness Guide 537G
16 – Harness Guide 537H
17 – Retract Shaft (P/O Item 4)537J
18 – Retract Cam (P/O Item 4)537K
19 – Pin (P/O Item 4) 537L
20 120E 28260 Retract Actuator 537M
21 413W 14860 Bearing 537N
PL 14.5 Duplex Assembly (1/2)
Item Parts No Description A.C.
1 848E 24142 Duplex Cover 5271
2 011E 23681 (SCC) Duplex Lever 5272
3 848E 43860 Lever Cover 5273
4 – Frame Assembly (PL 14.6)5274
5 809E 75990 Spring 5275
6 127K 58390 (SCC) Duplex Motor (2270/3370)5276
– 127K 60820 (SCC) Duplex Motor (4470/5570)5276
7 120E 32340 Actuator 5279
8 809E 75960 Spring 527B
9 930W 00113 Duplex Wait Sensor 527C
10 962K 60701 (SCC) Wire Harness 527D
11 110E 11580 (SCC) Duplex Cover Switch527E
12 868E 40820 Motor Bracket (4470/5570)527F
Ver.1.3 09/2012 14. L/H COVER
5-91
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
14. L/H COVER 5-92 Ver.1.3
PL 14.6 Duplex Assembly (2/2)
Item Parts No Description A.C.
1 – Inner Chute 5281
2 059E 04010 Duplex Pinch Roll (2270/3370)5282
3 809E 89870 Pinch Spring 1 5283
4 809E 75530 Pinch Spring 2 5284
5 – Lower Chute 5285
6 059K 53880 Duplex Roller 1 5286
7 059K 53890 Duplex Roller 2 5287
8 059K 53900 Duplex Roller 3 5288
9 – Duplex Rear Frame 5289
10 807E 21210 Idle Gear (13T/46T) (2270/3370)528B
– 807E 30550 Idle Gear (13T/23T) (4470/5570)528B
11 029E 45400 Pin (2270/3370) 528C
– 029E 47600 Pin (4470/5570) 528C
12 007K 14860 Gear Assembly 528D
13 413W 14460 Sleeve Bearing 528E
14 413W 14660 Sleeve Bearing 528F
15 023E 26770 Belt 528G
16 023E 27480 Belt 528H
17 020E 45140 Pulley 528J
18 806E 31100 Shaft (4470/5570) 528K
19 059E 06380 Duplex Pinch Roll (4470/5570)528L
20 020E 46940 Tension Pulley 528M
21 020E 46950 Idler Pulley 528N
22 – Tension Bracket 528P
PL 15.1 Registration (1/2)
Item Parts No Description A.C.
1 121K 41242 (SCC) Take Away Clutch (2270/3370)5381
2 806E 21440 Shaft (2270/3370) 5382
3 807E 20050 Gear (40T) 5383
4 013E 33420 Bearing 5384
5 013E 33460 Bearing (2270/3370) 5385
6 – Bracket 5386
7 – Bracket 5387
8 059K 66650 Regi Transport Assembly (PL 15.2) (REP 15.1.1)
5388
9 127K 60770 (SCC) Take Away Motor (4470/5570)5389
10 806E 30580 Shaft (4470/5570) 538B
11 013E 36280 Bearing (4470/5570) 538C
12 068K 67130 Bracket (4470/5570) 538D
13 807E 30540 Gear (29T) (4470/5570) 538E
14 807E 30531 Gear (60T) (4470/5570) 538F
Ver.1.3 09/2012 15. REGISTRATION
5-93
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
15. REGISTRATION 5-94 Ver.1.3
PL 15.2 Registration (2/2)
Item Parts No Description A.C.
1 059K 53360 Regi Roll 5391
2 413W 77559 Bearing 5392
3 013E 36270 Sleeve Bearing 5393
4 121K 46000 (SCC) Regi Clutch 5394
5 054E 33633 Regi Chute 5395
6 054K 33690 Inlet Chute Assembly 5396
7 130K 69250 OHP Sensor 5397
8 – Cap 5398
9 019E 70090 Sensor Holder 5399
10 930W 00111 Regi Sensor 539B
11 120E 29700 Actuator 539C
12 809E 78760 Spring 539D
13 962K 58241 (SCC) Wire Harness 539E
14 014E 60380 Skew Adjust Block 539F
15 103E 36140 Inlet Resistor 539G
16 – Conductor (In) 539H
17 – Conductor (Out) 539J
18 059K 53370 Take Away Roll 539K
19 807E 20190 Gear (23T) 539M
20 – Conductor 539N
21 – Conductor 539P
22 013E 36260 Bearing 539Q
PL 17.1 Exit 1/OCT,Exit 2
Item Parts No Description A.C.
1 – Exit/OCT 1 Assembly (PL 17.2) (REP 17.1.1)5421
2 848K 14620 Motor Cover 5422
3 – Washer 5423
4 930W 00113 Exit 1 OCT Home Position Sensor5424
5 807E 20620 Gear (19T) 5425
6 013E 33410 Bearing 5426
7 036K 91890 Paper Weight 5427
8 059K 65653 Exit 2 Assembly (2270/3370) (PL 17.3) (REP 17.1.2)
5428
– 059K 65643 Exit 2 Assembly (4470/5570) (PL 17.3) (REP 17.1.2)
5428
9 055E 58430 Exit 1 Guard 5429
Ver.1.3 09/2012 17. EXIT/OCT
5-95
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
17. EXIT/OCT 5-96 Ver.1.3
PL 17.2 Exit 1/OCT
Item Parts No Description A.C.
1 801K 42591 Exit 1 Base Assembly (2270/3370) (Item 2-7,14)5431
– 801K 42601 Exit 1 Base Assembly (4470/5570) (Item 2-7,14)5431
2 801E 11902 Exit 1 Base 5432
3 807E 20070 Exit 1 Gear 5433
4 127K 52280 (SCC) Exit 1 OCT Motor (2270/3370)5434
– 127K 60880 (SCC) Exit 1 OCT Motor (4470/5570)5434
5 807E 20061 OCT Gear 5435
6 013E 30050 Bearing 5436
7 809E 77000 Ground Plate 5437
8 054E 33690 OCT Chute 5438
9 059K 53440 OCT 1 Roller 5439
10 809E 89990 Exit Pinch Spring 543B
11 413W 11660 Sleeve Bearing 543C
12 059K 65781 Exit Pinch Roller 543D
13 054K 42141 OCT 1 Assembly (Item 8-12,15)543E
14 – Connector 543F
15 – Guide 543G
PL 17.3 Exit 2 (1/3)
Item Parts No Description A.C.
1 003E 76760 Exit 2 Front Stopper 5441
2 013E 30050 Bearing 5442
3 – Exit 2 Chute 5443
4 054E 41601 L/H High Chute 5444
5 059K 53741 Inverter Roll 5445
6 413W 14760 Sleeve Bearing 5446
7 807E 11820 Gear (22T) 5447
8 – Ground Plate 5448
9 – Exit 2 Drive Assembly (PL 17.4)5449
10 – Tray 2 Guide (P/O Item 21)544B
11 – Gate 1 Spring (P/O Item 21)544C
12 – Exit 1 Gate (P/O Item 21)544D
13 – Ground Plate (P/O Item 21)544E
14 925W 00001 Eliminator 544F
15 003E 64910 Gate Stopper 544G
16 – Ground Plate 544H
17 925W 00001 Eliminator 544J
18 003E 75360 Exit 2 Stopper 544K
19 807E 00160 Gear (52T) 544M
20 – Gear Cover 544N
21 038K 20231 Exit 2 Guide Assembly (Item 10-15)544P
Ver.1.3 09/2012 17. EXIT/OCT
5-97
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
17. EXIT/OCT 5-98 Ver.1.3
PL 17.4 Exit 2 (2/3)
Item Parts No Description A.C.
1 – Exit 2 OCT Assembly (PL 17.5)5451
2 059E 98780 Actuator Roller 5452
3 110E 11580 (SCC) Face Up Tray Detect Switch5453
– 110E 11580 (SCC) L/H High Cover Switch5453
4 – Actuator 5454
5 127K 58400 (SCC) Exit 2 Drive Motor (2270/3370)5455
– 127K 60830 (SCC) Exit 2 Drive Motor (4470/5570)5455
6 962K 78430 (SCC) Wire Harness (Exit 2) (2270/3370)5456
– 962K 78480 (SCC) Wire Harness (Exit 2) (4470/5570)5456
7 806E 14120 Gear Shaft 5457
8 807E 20410 Gear (28T) 5458
9 807E 20430 Gear (16T/48T) (2270/3370)5459
– 807E 30560 Gear (16T/23T) (4470/5570)5459
10 809E 37332 Spring 545B
11 848E 10140 Rear Cover (2270/3370) 545C
– 848E 43880 Rear Cover (4470/5570) 545C
12 848E 24630 Shaft Cover 545D
13 868E 40860 Rear Bracket (2270/3370)545E
– 868E 40870 Rear Bracket (4470/5570)545E
14 930W 00113 Exit 2 Sensor 545F
15 930W 00113 Exit 2 OCT Home Position Sensor545G
16 – Motor Bracket (4470/5570)545H
17 – Gear Shaft (4470/5570) 545J
18 – Switch Cover 545K
PL 17.5 Exit 2 (3/3)
Item Parts No Description A.C.
1 012E 16000 Exit Gate Link 5461
2 012E 16010 Face Up Gate Solenoid Link5462
3 013E 30050 Bearing 5463
4 013E 33410 Bearing 5464
5 054E 33991 OCT 2 Chute 5465
6 054E 41580 Low 2 Chute 5466
7 059K 65781 Exit Pinch Roller 5467
8 059E 03531 Inverter Pinch Roll 5468
9 059K 53730 OCT Roller 5469
10 121K 37100 (SCC) Exit 2 Gate Solenoid546B
– 121K 37100 (SCC) Face Up Gate Solenoid546B
11 127K 52280 (SCC) Exit 2 OCT Motor (2270/3370)546C
– 127K 60880 (SCC) Exit 2 OCT Motor (4470/5570)546C
12 413W 11660 Sleeve Bearing 546D
13 806E 31120 Inverter Pinch Shaft 546E
14 807E 00211 Offset 2 Gear 546F
15 807E 11810 Gear (22T) 546G
16 809E 67360 Exit Pinch Spring 546H
17 809E 75460 Inverter Pinch Spring 546J
18 815E 38340 Ground Plate 546K
19 848E 10110 Exit 2 Gate Solenoid Cover546M
20 848E 10150 Face Up Gate Solenoid Cover546N
21 848E 24790 Connector Cover 546P
22 055E 57522 Exit 2 Guard 546R
23 848E 49170 Motor Cover 546S
Ver.1.3 09/2012 17. EXIT/OCT
5-99
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
17. EXIT/OCT 5-100 Ver.1.3
PL 17.6 Side Tray Unit (1/2) (Option)
Item Parts No Description A.C.
1 848E 21532 Tray Cover 5471
2 050K 62502 Face Up Tray 5472
3 059K 65890 Face Up Transport Assembly (Item 4-11)5473
4 803E 04720 (SCC) Latch Handle 5474
5 – Exie 2 Gate (P/O Item 3) 5475
6 – Upper Chute (P/O Item 3)5476
7 – Pinch Roll (P/O Item 3) 5477
8 – Spring (P/O Item 3) 5478
9 – Pinch Spring (P/O Item 3)5479
10 809E 37170 Spring 547B
11 – Transport Roll Assembly (P/O Item 3) (PL 17.7)547C
PL 17.7 Side Tray Unit (2/2) (Option)
Item Parts No Description A.C.
1 012E 16023 Link 5481
2 – Link Bracket 5482
3 014E 62932 Spacer 5483
4 013E 30050 Bearing 5484
5 059K 53741 INV Roll 5485
6 – FU Roll 5486
7 413W 14760 Bearing 5487
8 807E 00160 Gear (52T) 5488
9 807E 11820 Gear (22T) 5489
10 – Gear Cover 548B
11 – Tray Support 548C
12 – Guard 548D
13 – Cover Assembly 548E
14 – Gear (22T) 548F
Ver.1.3 09/2012 17. EXIT/OCT
5-101
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
18. ELECTRICAL 5-102 Ver.1.3
PL 18.1 PWB Chassis Unit (1/2)
Item Parts No Description A.C.
1 – 2270/3370 PWB Chassis Unit (PL 18.2a)7691
– – 4470/5570 PWB Chassis Unit (PL 18.2b)7691
2 117K 39082 IIT-Control Cable 7692
PL 18.2a PWB Chassis Unit 2270/3370 (2/2)
Item Parts No Description A.C.
1 960K 48060 (SCC) BP PWB (REP 18.2.1)76C1
2 962K 60090 (SCC) Fan Wire Harness 76C2
3 – Cable Holder 76C3
4 848K 34400 ESS Cover 76C4
5 127K 56981 (SCC) ESS Fan 76C5
6 127K 53040 (SCC) Drive Fan 76C6
7 – Screw 76C7
8 – Chassis Assembly (P/O Item 18)76C8
9 055E 56400 Fan Guard 76C9
10 – Connector 76CB
11 032E 34660 Harness Guide 76CC
12 – Bracket 76CD
13 – Shield 76CE
14 – EPROM 76CF
15 960K 51371 (SCC) (ISC) MCU PWB (REP 18.2.2)76CG
16 960K 55081 (SCC) MD PWB (REP 18.2.3)76CH
17 962K 67180 (SCC) HCF IF Connector76CJ
18 101K 60913 (SCC) 2270/3370 PWB Chassis (Item 1-13)76CK
Ver.1.3 09/2012 18. ELECTRICAL
5-103
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
18. ELECTRICAL 5-104 Ver.1.3
PL 18.2b PWB Chassis Unit 4470/5570 (2/2)
Item Parts No Description A.C.
1 960K 48060 (SCC) BP PWB (REP 18.2.1)76G1
2 962K 60090 (SCC) Fan Wire Harness 76G2
3 868E 07760 Cable Holder 76G3
4 848K 34400 ESS Cover 76G4
5 127K 56981 (SCC) ESS Fan 76G5
6 127K 60710 (SCC) Suction Fan 76G6
7 – Screw 76G7
8 – Chassis Assembly (P/O Item 21)76G8
9 055E 56400 Fan Guard 76G9
10 – Connector 76GB
11 032E 34660 Harness Guide 76GC
12 – Bracket 76GD
13 – Shield 76GE
14 054K 41850 Duct 76GF
15 – Duct (P/O Item 22) 76GG
16 – Screw 76GH
17 – EPROM 76GJ
18 960K 51381 (SCC) (ISC) MCU PWB (REP 18.2.2)76GK
19 960K 55091 (SCC) MD PWB (REP 18.2.3)76GL
20 962K 67180 (SCC) HCF IF Connector76GM
21 101K 60923 (SCC) 4470/5570 PWB Chassis (Item 1-16)76GN
22 054K 41570 Duct Assembly (Item 14,15)76GP
PL 18.3 Electricl-IOT Rear
Item Parts No Description A.C.
1 032E 34450 Harness Guide 7661
2 – Harness Guide 7662
3 101K 61240 (SCC) 220V GFI Chassis Assembly (2270/3370) (PL
18.4)7663
– 101K 61250 (SCC) 220V GFI Chassis Assembly (4470/5570) (PL
18.4)7664
– 101K 60291 (SCC) 110V GFI Chassis Assembly (2270/3370) (PL
18.4)7663
– 101K 60321 (SCC) 110V GFI Chassis Assembly (4470/5570) (PL
18.4)7664
4 105E 19341 (SCC) 220V IH Driver PWB (REP 18.3.1)7665
– 105E 19330 (SCC) 110V IH Driver PWB (REP 18.3.1)7665
5 962K 79140 (SCC) 220V Fuser Drawer Harness7666
– 962K 78700 (SCC) 110V Fuser Drawer Harness7666
6 – Shield 7667
7 105E 19210 Sub LVPS (4470/5570) 7668
8 868E 41240 Bracket (4470/5570) 7669
9 032E 35010 Harness Guide (Fax) 766B
Ver.1.3 09/2012 18. ELECTRICAL
5-105
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
18. ELECTRICAL 5-106 Ver.1.3
PL 18.4 GFI Chassis
Item Parts No Description A.C.
1 908W 01201 GFI 7681
2 113E 23720 Finisher/PSW Outlet 7682
3 – GFI Chassis 7683
4 – Bracket (110V) 7684
5 113E 23620 PSW Outlet (110V) 7685
6 826E 08750 Screw 7686
7 962K 55600 (SCC) 220V Wire Harness (Blue)7687
– 962K 64730 (SCC) 110V Wire Harness (Red)7687
8 962K 55600 (SCC) Wire Harness (Blue)7688
9 962K 83961 (SCC) 220V Wire Harness (2270/3370)7689
– 962K 83972 (SCC) 220V Wire Harness (4470/5570)768B
– 962K 78442 (SCC) 110V Wire Harness (2270/3370)7689
– 962K 78493 (SCC) 110V Wire Harness (4470/5570)768B
10 962K 60260 (SCC) Wire Harness 768C
11 – Bracket 768D
PL 18.5 Electrical-Front/Right
Item Parts No Description A.C.
1 101K 60311 (SCC) Main Power Switch and Harness (Item 2-4)
76D1
2 110E 13090 Main Power Switch 76D2
3 – Bracket (P/O Item 1) 76D3
4 – Wire Harness (P/O Item 1)76D4
5 110K 15981 Power Switch 76D5
6 032E 34460 Harness Guide 76D6
7 110E 11980 Front Cover Interlock Switch76D7
8 130K 71470 MOB ADC Assembly (REP 18.5.1)76D8
9 – Bracket 76D9
10 110E 12981 IBT Front Cover Switch 76DB
11 105E 19271 (SCC) Main LVPS 76DC
Ver.1.3 09/2012 18. ELECTRICAL
5-107
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
18. ELECTRICAL 5-108 Ver.1.3
PL 18.6a Electrical-Bottom 2270/3370
Item Parts No Description A.C.
1 848K 13850 HVPS Housing 76J1
2 032E 27481 HVPS Guide 76J2
3 105E 17521 (SCC) HVPS (DEVE/BCR) (REP 18.6.1)76J3
PL 18.6b Electrical-Bottom 4470/5570
Item Parts No Description A.C.
1 – HVPS Housing 76H1
2 – HVPS Housing 76H2
3 105E 19351 (SCC) HVPS (BCR) (REP 18.6.1)76H3
4 848K 36390 HVPS Housing (Item 1,2)76H4
Ver.1.3 09/2012 18. ELECTRICAL
5-109
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
18. ELECTRICAL 5-110 Ver.1.3
PL 18.7 Wire Harness
Item Parts No Description A.C.
1 962K 78402 (SCC) Wire Harness (Left) (2270/3370)76B1
– 962K 78452 (SCC) Wire Harness (Left) (4470/5570)76B1
2 962K 78412 (SCC) Wire Harness (Right) (2270/3370)76B2
– 962K 78462 (SCC) Wire Harness (Right) (4470/5570)76B2
3 962K 78510 (SCC) Wire Harness (Top)76B3
4 962K 78420 (SCC) Wire Harness (Front) (2270/3370)76B4
– 962K 78470 (SCC) Wire Harness (Front) (4470/5570)76B4
5 604K 59820 Wire Harness (J390-J710)76B5
PL 18.8 IOT/Tray Heater (Option)
Item Parts No Description A.C.
1 126K 27200 IOT Heater (2270/3370) (Identification:32W , 2pin)
76L1
– 126K 27560 IOT Heater (4470/5570) (Identification:63W , 3pin)
76L2
2 130K 72640 Thermostat 76L3
3 962K 65540 Tray WireHarness 76L4
4 962K 83921 IOT WireHarness 76L5
5 126K 18320 Tray Heater 76L6
Ver.1.3 09/2012 18. ELECTRICAL
5-111
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
19. COVER 5-112 Ver.1.3
PL 19.1 Cover (1/3)
Item Parts No Description A.C.
1 815E 58600 Plate (Y) 3202
2 815E 58610 Plate (M) 3203
3 815E 58620 Plate (C ) 3204
4 815E 43300 Plate (K) 3205
5 – Magnet Catch 3206
6 848E 14020 Strip (A) 3207
7 848K 34521 Front Cover (Item 8,9) 320B
8 – Front Cover (P/O Item 7) 320C
9 848E 14030 Strip (B) 320D
10 848K 40220 Inner Cover (E) 320E
– 848K 40230 Inner Cover (K) 320E
– 848K 40240 Inner Cover (TC) 320E
– 848K 40250 Inner Cover (SC) 320E
11 032K 05330 Guide 320F
12 014E 63022 Block 320G
13 815K 04470 Logo Plate and Badge 320H
14 – Tapping Screw 320J
PL 19.2 Cover (2/3)
Item Parts No Description A.C.
1 050E 25690 Add Tray (2270/3370) 3211
– 050E 25450 Add Tray (4470/5570) 3211
2 050E 25661 Exit 2 Tray 3212
3 848E 44951 Top Cover (2270/3370) (REP 19.2.1)3213
– 848E 44940 Top Cover (4470/5570) (REP 19.2.1)3213
4 848E 44981 MSI Front Cover 3214
5 848E 45100 Left Rear Upper Cover 3215
6 897E 08310 Number Label (5) 3216
7 848E 44990 Left Rear Lower Cover 3218
8 848E 45111 Left Upper Cover 3219
9 848E 45060 Exit Front Cover 321B
10 848E 45080 Exit Upper Cover 321C
11 848E 45072 Top Rear Cover 321D
– 848K 40560 Top Rear Cover (Option) 321D
12 848E 45051 Front Left Cover 321E
13 – Screw (Black) 321F
14 835E 20690 Seal (Option) 321G
Ver.1.3 09/2012 19. COVER
5-113
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
19. COVER 5-114 Ver.1.3
PL 19.3 Cover (3/3)
Item Parts No Description A.C.
1 848K 46630 Right Cover 3221
2 848E 45090 Right Rear Cover 3222
3 848E 45021 Rear Lower Cover (REP 19.3.1)3223
4 848E 45120 Rear Upper Cover 3224
5 848E 21350 EPSV Cover 3225
6 848E 45030 Filter Cover 3226
7 848E 45040 MCU Cover 3227
8 – Data Plate 3228
9 – Ground Label 3229
10 896E 97120 Label (Outlet ) (220V) 322B
– 896E 97130 Label (Outlet ) (110V) 322B
11 – GFI Label 322C
12 848E 45150 Rear Control Unit Cover 322D
13 848E 45162 Control Unit Connector Cover322E
14 – CCC Label (SC) 322F
PL 35.1 ESS (1/2)
Item Parts No Description A.C.
1 – Control Unit (PL 35.2) 76E1
Ver.1.3 09/2012 35. ESS
5-115
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
35. ESS 5-116 Ver.1.3
PL 35.2 ESS (2/2)
Item Parts No Description A.C.
1 – Chassis Assembly 76K1
2 – ESS PWB (P/O Item 19) 76K2
3 003K 17210 Handle 76K3
4 868E 41340 HDD Bracket 76K4
5 848E 44480 Panel 76K5
6 – Blind Cover 76K6
7 848E 44490 Cover (UI) 76K7
8 – Panel (USB) 76K8
9 – Panel (USB Fax) 76K9
10 237W 00178 Special Nut 76KB
11 826E 39370 Thumbscrew 76KC
12 101E 24420 Cover 76KD
13 – NVM PWB (P/O Item 20) 76KE
14 101K 60500 (SCC) (ISC) HDD (with Item 21) (ADJ 18.2.3)76KF
15 133K 26362 DIMM (1GB) 76KG
16 133K 26382 DIMM (512MB) 76KH
17 – Spacer Screw 76KJ
18 960K 48890 Gap PWB (2270/3370) 76KK
19 101K 61333 (SCC) Control Unit (2270/3370) (Item 1-11) (REP
35.2.1)76KL
– 101K 61343 (SCC) Control Unit (4470/5570) (Item 1-11) (REP
35.2.1)76KL
– 101K 62080 (SCC) PL Type Control Unit (2270/3370) (Item 1-11)
(REP 35.2.1)76KL
– 101K 62090 (SCC) PL Type Control Unit (4470/5570) (Item 1-11)
(REP 35.2.1)76KL
20 101K 60791 (SCC) (ISC) NVM PWB and Cover (Item 12,13) (ADJ
18.2.3)76KM
21 962K 79750 HDD Cable 76KN
PL 35.3 ESS Option
Item Parts No Description A.C.
1 960K 38630 (SCC) Parallel Port PWB 76F1
2 962K 65990 Cable 76F2
3 – Knurling Screw 76F3
4 101K 60870 Riser PWB 76F4
5 849E 68740 Plate 76F5
6 101K 60860 Gigabit Ethernet Board 76F6
7 960K 50260 Image EXT PWB 76F7
8 960K 50251 Image COMP PWB 76F8
9 960K 48860 GAP Watermark PWB 76F9
10 – Spacer Screw 76FB
11 133K 26382 DIMM (512MB) 76FC
– 133K 26362 DIMM (1GB) 76FC
12 540K 12870 PS Font ROM (TC/SC) 76FD
13 826E 39370 Thumbscrew 76FE
Ver.1.3 09/2012 35. ESS
5-117
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
51. DADF 5-118 Ver.1.3
PL 51.1 DADF Accessory
Item Parts No Description A.C.
1 004K 02962 DADF Platen Cushion (REP 51.1.2)2301
2 059K 65046 DADF (PL 51.2) (REP 51.1.1)2302
3 897E 40370 Label (E) 2303
– 897E 40390 Label (K) 2303
– 897E 40400 Label (TC) 2303
– 897E 40380 Label (SC) 2303
PL 51.2 DADF Cover,PWB
Item Parts No Description A.C.
1 – DADF Base Frame (PL 51.3)2311
2 059K 65137 (SCC) DADF Feeder Assembly (Navi 2.5) (REP
51.2.3)2312
3 848E 46562 DADF Rear Cover (REP 51.2.2)2313
4 848K 33310 DADF Front Cover (Item 12,13) (REP 51.2.1)2314
5 117E 27450 DADF-IIT Cable 2315
6 960K 47304 (SCC) DADF PWB (REP 51.2.4)2316
7 117K 38960 Ground Wire 2317
8 – Data Plate 2318
9 003K 87870 (SCC) Stopper 2319
10 – P Clamp 231B
11 – Bracket 231C
12 – DADF Front Cover (P/O Item 4)231D
13 896E 92770 Label (Knob) 231E
Ver.1.3 09/2012 51. DADF
5-119
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
51. DADF 5-120 Ver.1.3
PL 51.3 DADF Base Frame
Item Parts No Description A.C.
1 – DADF Base Frame 2321
2 036K 91873 (SCC) Left Counter Balance (REP 51.3.1)2322
3 036K 91882 (SCC) Right Counter Balance (REP 51.3.2)2323
4 815K 03142 Tie Plate 2324
5 054K 41230 CVT Chute 2325
6 – Stud Screw 2326
7 – Ground Plate 2327
8 809E 86290 CVT Spring 2328
9 – Floating Holder 2329
10 809E 89310 Floating Spring 232B
11 – Bracket 232C
PL 51.4 Document Tray,Top Cover
Item Parts No Description A.C.
1 050K 64251 (SCC) DADF Document Tray (PL 51.10) (REP
51.4.1)2331
2 059K 65063 (SCC) Top Cover (PL 51.11) (REP 51.4.2)2332
3 068K 67551 Stud Bracket 2333
Ver.1.3 09/2012 51. DADF
5-121
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
51. DADF 5-122 Ver.1.3
PL 51.5 DADF Motor,Wire Harness
Item Parts No Description A.C.
1 032E 32642 Harness Guide (REP 51.5.1)2361
2 110K 15933 DADF Interlock Switch and Harness (Item 3-6)2362
3 – Bracket (P/O Item 2) 2363
4 110K 16320 (SCC) DADF Interlock Switch2364
5 – Spring (P/O Item 2) 2365
6 962K 71120 Switch Wire Harness 2366
7 127K 60530 DADF Feed Motor (REP 51.5.3)2367
8 127K 60550 DADF Regi Motor (REP 51.5.2)2368
9 809E 50763 Spring 2369
10 809E 91390 Spring 236B
11 – Bracket 236C
12 – Bracket 236D
13 962K 71130 Wire Harness (Feeder) 236E
14 962K 74630 Wire Harness (Motor) 236F
15 962K 74660 Wire Harness (APS) 236G
16 – Connector 236H
17 – Connector 236J
PL 51.6 DADF Rear Belt,Solenoid
Item Parts No Description A.C.
1 – Nip Lever 2371
2 – Stopper Link 2372
3 – Release Link 2373
4 019K 10320 Brake 2374
5 020E 46551 Pulley (Regi Roll) 2375
6 – Gear Pulley 2376
7 – Gear Pulley 2377
8 – Roll 2378
9 121K 46620 DADF Gate Solenoid (Item 10,11)2379
10 121K 43650 (SCC) DADF Gate Solenoid 237B
11 – Cushion 237C
12 121K 43660 (SCC) Exit Nip Release Solenoid 237D
13 130K 73000 Feed Out Sensor and Bracket (Item 14,15)237E
14 – Sensor Bracket (P/O Item 13)237F
15 930W 00121 DADF Feed Out Sensor 237G
16 – Belt (Alternate) 237H
– – Belt (Alternate) 237H
17 – Belt (Alternate) 237J
– – Belt (Alternate) 237J
18 807E 26971 Gear 237K
19 807E 26981 Gear (Exit Roll) 237L
20 807E 26991 Gear 237M
21 807E 27011 Gear (Take Away Roll) 237N
22 809E 86320 Spring 237P
23 930W 00121 DADF Document Set Sensor 237Q
Ver.1.3 09/2012 51. DADF
5-123
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
51. DADF 5-124 Ver.1.3
PL 51.7 DADF Front Belt
Item Parts No Description A.C.
1 020E 46540 Pulley (Out Roll) 2381
2 020E 46551 Pulley (Regi Roll) 2382
3 – Belt (Alternate) 2383
– – Belt (Alternate) 2383
4 – Belt (Alternate) 2384
– – Belt (Alternate) 2384
5 803E 02200 Knob Handle 2385
6 – Ground Plate 2386
7 960K 48840 DADF Document Set LED and Bracket (Item 8,9)
2387
8 – LED Bracket (P/O Item 7)2388
9 960K 48311 DADF Document Set LED2389
PL 51.8 Regi./Retard/Invert/Out Chute
Item Parts No Description A.C.
1 054K 39700 Regi Chute (PL 51.13) (REP 51.8.1)23B1
2 054K 44171 Retard Chute (PL 51.14) (REP 51.8.2)23B2
3 054K 41043 Invert Chute (PL 51.15) 23B3
4 054K 41050 Out Chute (PL 51.16) 23B4
5 – Stamp Solenoid (Option) 23B5
Ver.1.3 09/2012 51. DADF
5-125
AP/DC-IV C5570G Parts List
Parts List 09/2012
AP/DC-IV C5570G
51. DADF 5-126 Ver.1.3
PL 51.9 Roll,Sensor Bracket
Item Parts No Description A.C.
1 013E 35171 Bearing 23C1
2 059K 65081 Regi Roll 23C2
3 059K 65090 Take Away Roll (REP 51.9.1)23C3
4 059K 65100 Out Roll 23C4
5 059K 65111 Exit Roll 23C5
6 068K 69460 Sensor Bracket (PL 51.17) (REP 51.9.2)23C6
7 413W 11660 Bearing 23C7
8 930W 00121 DADF Invert Sensor 23C8
PL 51.10 Document Tray
Item Parts No Description A.C.
1 – Sensor Bracket 23D1
2 930W 00121 DADF Tray Set Guide Sensor 123D2
3 930W 00121 DADF Tray Set Guide Sensor 223D3
4 930W 00121 DADF Tray Set Guide Sensor 323D4
5 – Guide 23D5
6 – Label (Max) 23D6
7 – Harness Cover 23D7
8 – Harness Cover 23D8
9 807E 30251 Rack Gear (Front) 23D9
10 807E 30241 Rack Gear (Rear) 23DB
11 930W 00241 Document Tray Size Sensor 223DC
12 930W 00241 Document Tray Size Sensor 123DD
13 809E 51860 Rack Spring 23DE
14 807E 30471 Pinion Gear 23DF
15 – Side Guide 23DG
16 – Side Guide 23DH
17 – Upper Tray 23DJ
18 – Tray Cover 23DK
19 897E 26270 Label (Instruction) 23DL
20 962K 74651 Tray Wire Harness 23DM
Ver.1.3 09/2012 51. DADF
5-127
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Parts List 09/2012
AP/DC-IV C5570G
51. DADF 5-128 Ver.1.3
PL 51.11 Top Cover
Item Parts No Description A.C.
1 848E 44611 Top Cover 23E1
2 054E 42092 Feed Upper Chute 23E2
3 059K 65070 Upper Feeder (PL 51.12) 23E3
4 011K 03520 Latch Lever 23E4
5 059K 61230 Take Away Pinch Roll 23E5
6 120K 92500 Actuator (Document Set) 23E6
7 120E 32200 Actuator (Feed Out) 23E7
8 868E 29000 Bracket 23E8
9 – Ground Plate 23E9
10 897E 24011 Label (Size) 23EB
11 – Label (Jam) 23EC
12 809E 89770 Spring 23ED
13 809E 50720 Spring 23EE
14 809E 86300 Spring 23EF
15 019K 11800 Pad 23EG
PL 51.12 Upper Feeder
Item Parts No Description A.C.
1 – Housing 23F1
2 – Pulley (Feeder) 23F2
3 – Pulley (Nudger) 23F3
4 – Belt 23F4
5 – Shaft (Feed) 23F5
6 – Shaft (Nudger) 23F6
7 059K 31270 Feed Roll (REP 51.12.1) 23F7
8 059K 31270 Nudger Roll (REP 51.12.1)23F8
9 – Housing 23F9
10 – Gear 23FB
11 – Bearing 23FC
Ver.1.3 09/2012 51. DADF
5-129
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Parts List 09/2012
AP/DC-IV C5570G
51. DADF 5-130 Ver.1.3
PL 51.13 Regi. Chute
Item Parts No Description A.C.
1 – Regi Chute 23G1
2 – Pinch Shaft 23G2
3 059E 98701 Regi Pinch Roll (W) 23G3
4 059E 98711 Regi Pinch Roll (S) 23G4
5 – Seal 23G5
6 – Seal 23G6
7 809E 89790 Spring 23G7
PL 51.14 Retard Chute
Item Parts No Description A.C.
1 – Retard Chute 23H1
2 050K 64260 Set Gate 23H2
3 848E 38662 Housing 23H3
4 809E 86330 Spring 23H4
5 059K 61280 Retard Roll (REP 51.14.1)23H5
6 848K 43600 Retard Roll Cover 23H6
7 – Seal 23H7
8 – Seal 23H8
9 – Label 23H9
10 806E 28480 Shaft 23HB
Ver.1.3 09/2012 51. DADF
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Parts List 09/2012
AP/DC-IV C5570G
51. DADF 5-132 Ver.1.3
PL 51.15 Invert Chute
Item Parts No Description A.C.
1 – Invert Chute 23J1
2 120E 31721 Actuator (Pre Regi) 23J2
3 120E 32212 Actuator (Aps 1) 23J3
4 120E 32221 Actuator (Aps 2) 23J4
5 120E 32241 Actuator (Aps 2) 23J5
6 120E 32231 Actuator (Aps 3) 23J6
7 120E 31732 Actuator (Invert) 23J7
8 – Invert Gate 23J8
9 809E 50792 Spring 23J9
10 809E 89351 Spring 23JB
11 – Seal 23JC
12 – Seal 23JD
13 – Pad 23JE
PL 51.16 Out Chute
Item Parts No Description A.C.
1 – Out Chute 23K1
2 – Exit Pinch Roll 23K2
3 – Pinch Shaft 23K3
4 059E 98701 Regi Pinch Roll (W) 23K4
5 059E 98711 Regi Pinch Roll (S) 23K4
6 – Spring 23K5
7 – Spring 23K6
8 413W 11660 Bearing 23K7
9 – Pad 23K8
Ver.1.3 09/2012 51. DADF
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Parts List 09/2012
AP/DC-IV C5570G
51. DADF 5-134 Ver.1.3
PL 51.17 Sensor Bracket
Item Parts No Description A.C.
1 – Sensor Housing 23L1
2 120E 31741 Actuator (Regi) 23L2
3 809E 50792 Spring 23L3
4 – Sensor Guide 23L4
5 962K 74672 Wire Harness 23L5
6 930W 00121 DADF APS Sensor 1 23L6
7 930W 00121 DADF APS Sensor 2 23L7
8 930W 00121 DADF APS Sensor 3 23L8
9 930W 00121 DADF Regi Sensor 23L9
10 930W 00121 DADF Pre Regi Sensor 23LB
98.1 Screws Table 1
Item PART NO. Description
Table 1
AP 251W 21278 WASHER (3) (t0.5)
Item PART NO. Description AQ 251W 24278 WASHER (4) (t0.8)
A 112W 27677 SEMS SCREW (M3x6) AR 251W 26278 WASHER (5) (t1)
B 112W 27678 SEMS SCREW (M3x6) AS 252W 24350 NYLON WASHER (4)
C 112W 27898 SEMS SCREW (M3x8) AT 252W 26450 NYLON WASHER (5)
D 112W 28098 SEMS SCREW (M3x10) AU 252W 27350 NYLON WASHER (6) (t0.5)
E 113W 15588 PAN HEAD SCREW (M2x5) AV 252W 27450 NYLON WASHER (6) (t1)
F 113W 16088 PAN HEAD SCREW (M2x10) AW 252W 29350 NYLON WASHER (8) (t0.5)
G 113W 20478 SCREW (M3x4) AX 252W 31250 NYLON WASHER (10) (t0.25)
H 113W 20677 SCREW (M3x6) AY 252W 31350 NYLON WASHER (10) (t0.5)
J 113W 20678 SCREW (M3x6) AZ 256W 15278 SPRING WASHER (2) (t0.5)
K 113W 20688 PAN HEAD SCREW (M2.5x6) BA 271W 10850 DOWEL PIN (1.6x8)
L 113W 20878 SCREW (M3x8) BB 271W 16250 DOWEL PIN (2x12)
M 113W 21078 SCREW (M3x10) BC 271W 28250 DOWEL PIN (3x12)
N 113W 21278 SCREW (M3x12) BD 271W 28450 DOWEL PIN (3x14)
P 113W 21478 SCREW (M3x14) BE 271W 28650 DOWEL PIN (3x16)
Q 113W 27488 PAN HEAD SCREW (M3x4) BF 271W 36650 DOWEL PIN (4x16)
R 113W 27588 PAN HEAD SCREW (M3x5) BG 285W 16251 SPRING PIN (2x12)
S 113W 27688 PAN HEAD SCREW (M3x6) BH 285W 28051 SPRING PIN (3x10)
T 113W 27888 PAN HEAD SCREW (M3x8) BJ 285W 28651 SPRING PIN (3x16)
U 113W 35878 SCREW (M4x8) BK 351W 29250 C-CLIP (8)
V 113W 35888 PAN HEAD SCREW (M4x8) BL 354W 13278 E-CLIP (1.5)
W 114W 27678 BIND HEAD SCREW (M3x6) BM 354W 15278 E-CLIP (2)
X 141W 27451 SETSCREW (M3x4) BN 354W 19278 E-CLIP (2.5)
Y 141W 35651 SETSCREW (M4x6) BP 354W 21254 RING KL (4)
Z 153W 15888 TAPPING SCREW (M4x8) BQ 354W 21278 E-CLIP (3)
AA 153W 16288 TAPPING SCREW (M4x12) BR 354W 24254 KL-CLIP (6)
AB 153W 17688 TAPPING SCREW (M3x6) BS 354W 24278 E-CLIP (4)
AC 153W 17888 TAPPING SCREW (M3x8) BT 354W 26278 E-CLIP (5)
AD 153W 18088 TAPPING SCREW (M3x10) BU 354W 27254 KL-CLIP (8)
AE 153W 27878 TAPPING SCREW (M3x8) BV 354W 27278 E-CLIP (6)
AF 153W 28078 TAPPING SCREW (M3x10) BW 354W 29278 E-CLIP (8)
AG 158W 27678 SCREW (M3x6) BX 180W 16878 WING SCREW
AH 158W 27688 ROUND SCREW ( M3x7) BY 113W 35678 SCREW (M4x6)
AJ 158W 27878 SCREW (M3x8) BZ 153W 27678 SCREW (M6x6)
AK 158W 28078 SCREW (M3x10) CA 271W 16050 DOWEL PIN (2x10)
AL 158W 35878 SCREW (M4x8) CB 112W 27659 SEMS SCREW (M3x6)
AM 220W 21278 FLANGE NUT (3) CC 158W 27663 SCREW (M3x6)
AN 251W 19278 WASHER (2.5) (t0.5) CD 113W 27551 SCREW (M3x5)
Ver.1.3 09/2012 98. Screws
5-135
AP/DC-IV C5570G
Parts List
Parts List AP/DC-IV C5570G
09/2012
98. Screws 5-136 Ver.1.3
Table 1
Item PART NO. Description
CE 113W 16051 SCREW (M2x10)
CF 114W 27878 BIND HEAD SCREW (M3x8)
CG 113W 21778 SCREW (M3x18)
CH 113W 20698 ROUND SCREW ( M3x6)
CJ 153W 16088 TAPPING SCREW (M4x10)
CK 271W 21050 DOWEL PIN (2.5x10)
CL 158W 27888 ROUND SCREW ( M3x9)
CM 252W 29450 NYLON WASHER (8) (t1)
99.1 Paper 99.2 Environment
Table 1 Table 1
Paper A.C Environment A.C
1 J Paper 57B1 1 Problem Mishandling (covered by User Guide) 9081
2 JD Paper 57B2 2 Problem Mishandling (beyond User Guide) 9082
3 C2 Paper 57B3 3 Operational Error (covered by User Guide) 9083
4 Plain (XEROX) 5711 4 Operational Error (beyond User Guide) 9084
5 Plain (Other makers) 57B4 5 No Reproduction after Power ON/OFF 9085
6 Recycled Paper (XEROX) 5712 6 Interference with Peripheral 9086
7 Recycled Paper (Other makers) 57B5 7 Power at Customer Site 9087
8 Heavyweight 57B6 8 Not Reproduced at Call 9088
9 Tracing Paper 5714 9 No Reproduction after Power ON/OFF (Reproduced at Call) 9089
10 Transparency Paper (FX) 5713 10 Not Cause/Location Identified 908A
11 Transparency Paper (Other makers) 57B7
12 Tack Film 57B8
13 Labels 57B9
14 Postcard 57BB
15 Tab Stock Paper 57BC
16 Hole Punched Paper 57BD
17 Heavyweight 2 75BE
18 Heavyweight 1 Side 2 75BF
19 Heavyweight 2 Side 2 75BG
20 Coated Paper 75BH
21 Coated Paper Side 2 75BJ
Ver.1.3 09/2012 99. Adjustment/Consumables Area Code List
5-137
AP/DC-IV C5570G
Parts List
Parts List AP/DC-IV C5570G
09/2012
99. Adjustment/Consumables Area Code List 5-138 Ver.1.3
99.3 Consumables 99.4 Electrical Adjustment
Table 1 Table 1
Consumables A.C Electrical Adjustment A.C
1 Toner (K) 409K 1 Side Regi Adjustment (Tray 1) 77B1
2 Toner (Y) 409Y 2 Side Regi Adjustment (Tray 2) 77B2
3 Toner (M) 409M 3 Side Regi Adjustment (Tray 3) 77B3
4 Toner (C) 409C 4 Side Regi Adjustment (Tray 4) 77B4
5 Side Regi Adjustment (MSI) 77B5
6 Lead Regi Adjustment (Tray 1) 77C5
7 Lead Regi Adjustment (Tray 2) 77C6
8 Lead Regi Adjustment (Tray 3) 77C7
9 Lead Regi Adjustment (Tray 4) 77C8
10 Lead Regi Adjustment (MSI) 77C9
11 White Ref Adjustment 771M
12 IIT Calibration 7726
13 CCD Calibration 77CD
14 Light Axis Fluctuation Correction 77CE
15 ROS Write Timing 77F7
16 Border Erase Adjustment 77B6
17 Calibration 77B7
18 MAX SET UP (Image Quality Adjustment) 7720
19 ATC SENSOR SET UP 77B8
20 TRC Adjustment 77B9
21 ADC/AGC SETUP 77BB
22 Tone UP/DOWN Adjustment 77BC
23 Color Regi. Adjustment 77BD
24 NVM Initialization (IIT/IPS) 702A
25 NVM Initialization (SYS-System) 77BE
26 NVM Initialization (SYS-User) 702D
27 NVM Initialization (IOT) 77BF
28 NVM Initialization (ALL) 77BG
29 Lead Edge Border Erase Adjustment 77BH
30 Trail Edge Border Erase Adjustment 77BJ
31 Side Erase Adjustment 77BK
32 FS R/E Adjustment 77BL
33 SS R/E Adjustment 77BM
34 Temperature Adjustment 7751
35 Fixed R/E Change 77C1
36 Buzzer Level 77C2
37 Download (Reinstall) 77E1
38 Download (Version UP) 77E2
Table 1 99.5 Mechanical Adjustment
Electrical Adjustment A.C
Table 1
39 HDD Initialization (Partition 6) 77CQ
40 HDD Initialization (ALL) 77CT Mechanical Adjustment A.C
41 Finisher Folding Position Adjustment (Booklet) 77CV 1 Full/Harf Parallel Adjutment 1050
42 Finisher Folding Position Adjustment (Bi-Fold) 77CW 2 Finisher Booklet Folding Position Adjustment 1051
43 Other NVM Changes 7760
44 Other Diag. Adjustment 77BN
45 Auto Gradation Correction 77F1
46 ATC Sensor Setup 77F3
47 Tone Up/Down 77F5
48 Secondary Traansfer Output Adjustment 77F6
Ver.1.3 09/2012 99. Adjustment/Consumables Area Code List
5-139
AP/DC-IV C5570G
Parts List
Parts List AP/DC-IV C5570G
09/2012
99. Adjustment/Consumables Area Code List 5-140 Ver.1.3
99.6 Originals 99.7 Accessories Related
Table 1 Table 1
Originals A.C Accessories Related A.C
1 Photo Originals 572B 1 Accessories Related 80AA
2 Printed Originals 572C 2 EP-SV unit 80AB
3 Maps and Low Contrast Originals 572D 3 Cable between M/C and EP-SV 80AC
4 Paste-up Originals 572E 4 Cable between EP-SV and Related product 80AD
5 Dirty/areased Originals 572F 5 TEL line for EP-SV 80AE
6 Colored Originals 572G 6 AC Adaptor for EP-SV 80AF
7 Other Originals 572H 7 IC Card Gate 80AG
99.8 Fax 99.9 DMP/Network Functions Related
Table 1 Table 1
Fax A.C DMP/Network Functions Related A.C
1 Environmental Requirements 90AA 1 Use Environment 90AA
2 Remote Terminal Send & Receive 9010 2 DMP Function 9060
3 Remote Terminal Send 9011 3 Problems at remort station when data is sent (storage destination 9061
4 Remote Terminal Receive 9012 of Push-Scan etc, PC/server etc)
5 Communication Line 9020 4 Problems at sent station when data is received (PC/server etc) 9062
6 PSTN (NTT) 9021 5 Problems at Accounting Server *1(made by other than FX) 9063
7 Line for PBX only 9022 6 Problems at Authentication Server (Keroberos etc) 9064
8 Telephone/Handset 9023 7 Problems at Directory Server (LDAP etc) 9065
9 ISDN 9024 8 Problems at Timer Server 9066
10 Terminal Adapter 9025 9 Problems at Router 9067
11 Interference from Peripheral Device 9040 10 Problems at HUB 9068
12 Operator (Used only when a specific area cannot be identified) 9050 11 Problems at USB Device (Commercial item) 9069
13 OP Mishandling (Within User Guide) 9051 12 Problems at Memory Media (Commercial item) 906B
14 OP Mishandling (Beyond User Guide) 9052 13 Problems at Wireless LAN 906C
15 Operational Error (Within User Guide) 9053 14 Network-related Services SW *2 9070
16 Operational Error (Beyond User Guide) 9054 15 CentreWare Easy Operator 9071
16 CentreWare Easy Admin/Apeos Ware Easy Admin 9072
17 Job Flow Creation Tool 9073
18 CentreWareFlowService/ApeosWareFlowService 9074
19 CentreWareScanService 9075
20 DocuHouseAccouthgService/ApeosWareAccouthgService 9076
21 CentreWareDeviceService/ApeosWareDeviceService 9077
22 DocuSheare 9078
23 FreeFlow related (XDOD) 9079
24 Print/Scan Driver 907B
25 XDOM 907C
26 Apeos Ware Pool Service 907D
27 Including Encryption Transmission (SSL, S/MIME) Device Certifi- 907E
cate for Apeos
28 External Access Kit 906D
Ver.1.3 09/2012 99. Adjustment/Consumables Area Code List
5-141
AP/DC-IV C5570G
Parts List
Parts List AP/DC-IV C5570G
09/2012
99. Adjustment/Consumables Area Code List 5-142 Ver.1.3
Navi 1.1 Full System Navi 2.1 Processor 1of2
Figure 1 j0ki50011 Figure 1 j0ki50021
Ver.1.3 09/2012 5.3 Parts Navigation
5-143
AP/DC-IV C5570G
Parts List
Parts List AP/DC-IV C5570G
09/2012
5.3 Parts Navigation 5-144 Ver.1.3
Navi 2.2 Processor 2of2 Navi 2.3 IIT
Figure 1 j0ki50022 Figure 1 j0ki50023
Navi 2.4 3TM Navi 2.5 DADF
Figure 1 j0ki50024 Figure 1 j0ki50025
Ver.1.3 09/2012 5.3 Parts Navigation
5-145
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Parts List
Parts List AP/DC-IV C5570G
09/2012
5.3 Parts Navigation 5-146 Ver.1.3
Navi 2.6 TTM
Figure 1 j0ki50026
Chapter 7 Wiring Data
7 Wiring Data
7.1 Plug/Jack Location List
7.1.1 Plug/Jack Location List.......................................................................................... 3
7.1.2 Plug/Jack Location ................................................................................................ 9
Version 1.2 2010/08
7-1
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7-2 Version 1.2
7.1.1 Plug/Jack Location List Plug/Jack Location List
How to Use the Plug/Jack Location List
Table 1
• To find which position to install specific connectors to, refer to the table "7.1.1 Plug/Jack Location
List " for Figure No. and Item No., and then to the figure in “7.1.2 Plug/Jack Positions.” Figure
P/JNo. No. Item No. Remarks (where to connect)
• P/J No. on “7.1.1 Plug/Jack Location List” is expressed in the four ways below:
• J250 represents Jack 250. P/J0 18 15
• P250 represents Plug 250. P/J1 16 8 Main Low Voltage Power Supply
• CN1 represents Connector 1. P/J1 18 16 USB (Link Connector)
• FS1 represents Faston Terminal 1. P/J1 18 13 MCW UI I/F PWB
P/J1 24 6
P/J1 17 9 IIT
P2 18 1 USB
P/J2 18 4 MCW UI I/F PWB
P/J3 18 5 MCW UI I/F PWB
P/J3 24 7 FCW UI I/F PWB
P/J4 16 9 Main Low Voltage Power Supply
P/J4 18 6 MCW UI I/F PWB
P/J5 16 12 Main Low Voltage Power Supply
P/J5 18 9 MCW UI I/F PWB
P/J5 24 11 FCW UI I/F PWB
P/J6 16 11 Main Low Voltage Power Supply
P/J6 18 8 MCW UI I/F PWB
P/J7 16 10 Main Low Voltage Power Supply
P/J7 18 7 MCW UI I/F PWB
P/J7 24 9 FCW UI I/F PWB
P/J8 10 10
Figure 1 7001
P/J8 24 4 FCW
P/J8 26 6 Sub LVPS
P/J9 24 3 FCW
P9 26 1
J10 14 9 GFI Breaker
P/J10 18 3
P/J11 18 2
J11 14 8 GFI Breaker
P/J12 2 6
P/J13 2 3
P/J14 2 5
P/J15 2 4
P/J15 18 11 UI 10key PWB
P/J16 24 10 FCW
P/J18 24 2 FCW
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-3
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-4 Version 1.2
Table 1 Table 1
Figure Figure
P/JNo. No. Item No. Remarks (where to connect) P/JNo. No. Item No. Remarks (where to connect)
P/J19 24 1 FCW P/J111 29 12 TT Module-Tray 3 Nudger Level Sensor
P/J20 24 5 FCW P/J112 1 10 Drum CRUM Coupler Assembly (Y)
P/J30 26 7 P/J112 21 10 3T Module Tray 3 Feed Out Sensor
P/J70 15 8 IOT Heater Kit(Option) P/J112 28 1 TT Module-Tray 3 Feed Out Sensor
P/J72 15 9 P/J113 1 8 Drum CRUM Coupler Assembly (M)
P/J73 22 19 Tray Heater (Option) P/J113 29 4 TT Module
P/J74 13 2 P/J114 1 6 Drum CRUM Coupler Assembly (C)
P/J75 13 1 P/J114 21 3 3T Module Tray 4 No Paper Sensor
P81 14 6 P/J114 29 3 TT Module-Tray 4 No Paper Sensor
P82 14 7 P/J115 1 4 Drum CRUM Coupler Assembly (K)
P83 14 14 P/J115 21 2 3T Module Tray 4 Nudger Level Sensor
P85 14 12 P/J115 29 2 TT Module-Tray 4 Nudger Level Sensor
P86 14 11 P/J116 21 9 3T Module
P87 14 13 P/J116 29 5 TT Module
P90 14 10 P/J120 3 4
P/J91 16 7 P/J121 3 3
P/J92 16 6 P/J122 3 2
P/J100 12 5 P/J123 3 1
P/J101 2 1 Front Cover Interlock Switch P/J124 1 11
P/J101 21 7 3T Module Tray 2 Paper Size Sensor P/J125 1 14
P/J101 30 1 TT Module-Tray 2 Paper Size Sensor P/J126 1 15
P/J102 21 6 3T Module Tray 3 Paper Size Sensor P/J127 1 16
P/J102 30 3 TT Module-Tray 3 Paper Size Sensor P/J130 16 19
P/J103 21 5 3T Module Tray 4 Paper Size Sensor P/J144 12 11
P/J103 30 2 TT Module-Tray 4 Paper Size Sensor P/J150 4 2
P/J104 21 8 3T Module P/J151 4 6
P/J104 28 3 TT Module P/J153 4 5
P/J106 21 3 3T Module P/J154 4 4
P/J106 29 10 TT Module P/J160 8 5
P/J107 21 2 3T Module P/J161 8 4
P/J107 29 9 TT Module P/J162 6 10
P/J108 21 4 3T Module P/J163 6 11
P/J108 28 2 TT Module P/J164 6 1
P/J109 29 14 P/J165 6 2
P/J110 16 17 Waste Toner Bottle Full Sensor P/J166 6 12
P/J110 21 3 3T Module Tray 3 No Paper Sensor P/J168 6 5
P/J110 29 13 TT Module-Tray 3 No Paper Sensor P/J169 6 8
P/J111 16 16 Waste Toner Bottle Position Sensor P/J171 8 10
P/J111 21 2 3T Module Tray 3 Nudger Level Sensor P/J172 9 5
Table 1 Table 1
Figure Figure
P/JNo. No. Item No. Remarks (where to connect) P/JNo. No. Item No. Remarks (where to connect)
P/J173 9 3 P/J226 26 9
P/J174 15 10 P/J226 27 5 TT Module (4470/5570)
P/J175 7 9 P/J227 26 11
P/J176 7 13 P/J228 1 12
P/J177 8 7 P/J230 12 4
P/J178 8 6 P/J231 10 15
P/J179 9 4 P/J232 3 7 (2270/3370)
P/J180 7 1 P/J233 11 1
P/J181 7 3 P/J234 14 15
P/J182 4 3 P/J235 16 14
P/J183 9 6 P/J236 3 6 IBT Fan 2
P/J192 5 5 P/J236 16 2 LVPS Fan
P/J193 5 1 P/J238 1 2
P/J194 5 7 P/J239 16 21
P/J195 5 9 P/J240 12 12
P/J198 5 6 P/J241 12 13
P/J210 1 9 P/J242 12 8
P/J211 1 7 P/J243 12 7
P/J212 1 5 P/J244 12 9
P/J213 1 3 P/J245 12 10
P/J215 16 15 P/J246 12 14
P/J217 7 7 P/J247 12 15
P/J218 7 8 P/J248 12 16
P/J220 14 1 P/J249 12 17
P/J221 14 4 Toner Dispence Motor(M) P/J250 12 2
P/J221 21 1 3T Module Tray 2 Feed/Lift Up Motor P/J251 13 4
P/J221 29 8 TT Module-Tray 2 Feed/Lift Up Motor P/J252 13 3
P/J222 14 2 Toner Dispence Motor(C) P/J253 8 14
P/J222 21 1 3T Module Tray 3 Feed/Lift Up Motor P/J254 12 6
P/J222 29 11 TT Module-Tray 3 Feed/Lift Up Motor P/J260 8 3
P/J223 14 3 Toner Dispence Motor(K) P/J261 8 2 (2270/3370)
P/J223 21 1 3T Module Tray 4 Feed/Lift Up Motor P/J262 6 6
P/J223 29 1 TT Module-Tray 4 Feed/Lift Up Motor P/J263 6 3
P/J224 22 17 3T Module P/J265 6 7
P/J224 27 4 TT Module (4470/5570) P/J266 6 4
P/J224 27 5 TT Module (2270/3370) P/J268 8 8
P/J225 26 12 P/J269 9 2
P/J226 22 18 3T Module TM Take Away Motor 2 (4470/5570) P/J271 6 9
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-5
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-6 Version 1.2
Table 1 Table 1
Figure Figure
P/JNo. No. Item No. Remarks (where to connect) P/JNo. No. Item No. Remarks (where to connect)
P/J272 1 1 P/J363 25 2 AG3 PWB (Option)
P/J275 7 10 P/J364 25 3 AG3 PWB (Option)
P/J280 7 2 P/J384 11 14
P/J300 11 2 J390 11 8
P/J303 23 2 P/J390 11 26
P308/J308-0 23 12 P/J401 10 2
P308/J308-1 23 4 P/J411 10 4
P308/J308-1 23 6 P/J412 10 14
P308/J308-1 23 9 J413 27 1
P/J309 11 9 P/J414 10 13
P/J310 11 13 P/J415 10 5
P/J311 11 28 P/J416 10 3
P/J313 11 3 P/J417 10 12
J316 11 7 P/J431 10 7
P/J321 11 24 P/J450 7 4
J330 11 15 P451/J460 11 6
J331 11 16 P/J452 10 1
J332 11 10 P/J453 7 6
P/J334 11 11 P/J454 7 5
P/J335 11 12 P/J460 16 18 HVPS(DEVE/BCR)
P/J336 11 5 P/J461 12 1 HVPS(1st/2nd/DTC)
P/J340 11 21 P/J501 16 4
P/J342 11 19 P/J502 16 3
P/J343 11 20 P/J503 16 5
J345 23 11 P/J504 26 4
P348/J348-0 23 5 P/J505 26 5
P348/J348-0 23 10 P/J506 26 2
P348/J348-0 23 13 P507 26 3
P348/J348-1 23 3 P/J510 16 1
P348/J348-1 23 7 P/J513 16 20 (4470/5570)
P348/J348-1 23 8 P/J514 16 13 (4470/5570)
P/J348 23 1 ESS PWB/Riser PWB (Option) P/J520 10 26
P/J350 11 25 P/J521 10 23
P/J351 11 22 P/J522 10 32
P/J352 11 23 P/J523 10 33
P/J352 25 4 FAXmini PWB P/J524 10 34
P/J353 25 5 FAXmini PWB P/J525 10 30
P/J355 25 1 Riser (Option) P/J526 10 21 (4470/5570)
P/J356 25 6 Speaker P/J527 10 19
Table 1 Table 1
Figure Figure
P/JNo. No. Item No. Remarks (where to connect) P/JNo. No. Item No. Remarks (where to connect)
P/J528 10 17 P/J563 15 5
P/J529 10 31 P/J564 15 5
P/J530 26 8 P/J565 15 5
P/J532 10 24 P/J566 15 4
P/J534 10 22 P/J567 15 4
P/J535 10 35 P/J567 5 8 Fuser
P/J536 10 25 P/J568 15 4
P/J537 10 16 P/J569 15 4
P/J541 22 21 3T Module P/J570 15 3
P/J541 27 13 TT Module P/J571 15 3
P/J542 22 20 3T Module P/J572 15 3
P/J542 27 12 TT Module P/J573 15 3
P/J545 27 11 P/J574 15 2
P/J548 22 24 3T Module P/J575 15 2
P/J548 27 8 TT Module P/J576 15 2
P/J549A 22 26 P/J577 15 2
P/J549B 22 26 P/J578 15 1
P/J549 27 10 TT Module P/J579 15 1
P/J550 15 7 LPH Rear PWB(K) P/J580 15 1
P/J550 22 22 3T Module Tray Module PWB P/J581 15 1
P/J550 27 14 TT Module-Tray Module PWB P/J590 10 29
P/J551 15 7 LPH Rear PWB(C) P/J591 10 28
P/J551 22 23 3T Module Tray Module PWB P/J592 10 27
P/J551 27 7 TT Module-Tray Module PWB P/J593 10 20
P/J552 15 7 LPH Rear PWB (M) P/J594 10 18
P/J552 27 6 TT Module-Tray Module PWB P600A/DJ600A 5 3
P553 22 25 3T Module Tray Module PWB P600B/DJ600B 5 2
P/J553 15 7 LPH Rear PWB(Y) P600 5 4
P/J553 27 9 TT Module-Tray Module PWB P/J610 4 1
P/J554 10 6 P/J611 8 9
P/J555 10 8 P/J612 7 11
P/J556 10 9 P/J615 2 2
P/J557 10 11 P/J616 9 1 Link Connector (MSI Unit)
P/J558 15 6 P/J617 9 7
P/J559 15 6 P/J618 8 11
P/J560 15 6 P/J619 3 5
P/J561 15 6 P/J631A 12 3
P/J562 15 5 P/J631B 12 3
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-7
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-8 Version 1.2
Table 1 Table 1
Figure Figure
P/JNo. No. Item No. Remarks (where to connect) P/JNo. No. Item No. Remarks (where to connect)
P/J632 8 1 P/J758 20 2
P/J633 1 13 P/J759 20 14
P/J634 26 10 P/J760 20 13
P/J635 7 12 P/J761 19 18 DADF
P/J651 22 7 DC/DC Convert PWB P/J762 19 3 DADF
P/J661 21 19 3T Module P/J763 19 2 DADF
P/J661 28 8 TT Module P/J764 19 1 DADF
P/J662 21 16 3T Module P/J765 19 17 DADF
P/J662 28 6 TT Module P/J766 19 10
P/J663 21 13 3T Module P/J767 19 4
P/J663 29 7 TT Module P/J768 19 5 DADF
P/J668 21 11 3T Module P/J769 19 6
P/J668 28 4 TT Module P/J770 19 11
P/J669 21 18 3T Module P/J771 17 13
P/J669 28 9 TT Module P/J771 20 5 DADF
P/J671 21 15 3T Module P/J772 17 12 IIT
P/J671 28 5 TT Module P/J772 20 6 DADF
P/J672 21 17 3T Module P/J773 17 14 IIT
P/J672 28 7 TT Module P/J773 19 7 DADF
P/J673 21 12 3T Module P/J774 17 15 IIT
P/J673 29 6 TT Module P/J774 19 9
P/J674 21 14 P/J775 17 17 IIT
P/J675 27 2 P/J775 19 8
P/J676 27 3 P/J776 17 10 IIT
P/J700 17 8 P/J776 20 8 DADF
P/J700 17 11 CCD P/J777 20 7 DADF
P/J710 17 3 P/J778 19 15
P/J720 17 1 P/J779 19 14
P/J722 17 2 P/J780 19 16 Stamp Solenoid (Option)
P/J723 17 7 P/J791 19 17
P/J731 17 18 P903 14 5
P/J750 17 6 P/J904 22 6 3T Module
P/J751 20 12 P904 27 15 TT Module
P/J752 20 11 P930/J71 17 20 IIT Heater Kit(Option)
P/J753 20 10 P/J931 17 19 IIT Heater 2(Option)
P/J754 20 4 P/J932 17 16 IIT Heater 1(Option)
P/J755 20 9 P/J1312 11 27
P/J756 20 3 P/J1343 11 4
P/J757 20 1 P/J7191 17 5
Table 1 7.1.2 Plug/Jack Location
Figure
P/JNo. No. Item No. Remarks (where to connect)
P/J7192 17 4
CN1 18 10 Inverter PWB
CN1 18 14
CN1 24 8 FCW LCD Assembly
CN2 18 12 Inverter PWB
CNP/CNJ352 22 8 Fax PWB
CNP/CNJ353 22 9 Fax PWB
CNP/CNJ355 22 5 Riser PWB (Option)
CNP/CNJ356 22 10 Speaker
CNJ359 22 11 Fax PWB (LINE)
CNJ360 22 12 Fax PWB (TEL)
CNP/CNJ361 22 1 Extension PWB (Option)
CNP362 22 13 Extension PWB (Option)
CNJ363 22 4 G3 PWB (Option)
CNP363 22 16 Riser PWB (Option)
CNJ364 22 3 G4 PWB(Option)
CNP364 22 16 Riser PWB (Option)
CNP/CNJ365 22 2 Riser PWB (Option)
CNP/CNJ366 22 15 Handset PWB (Option)
CNP367 22 14 Handset PWB (Option)
F1 19 12
F2 19 13
Figure 1 Xero. (j0ki70001)
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-9
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-10 Version 1.2
Figure 2 Main Power/Front Cover Interlock Switch (j0ki70002) Figure 3 Toner CRUM Coupler, IBT Fan 1/2 (j0ki70003)
Figure 4 MOB ADC Assembly (j0ki70004) Figure 5 Fuser (j0ki70005)
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-11
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-12 Version 1.2
Figure 6 Exit (j0ki70006) Figure 7 L/H Cover (j0ki70007)
Figure 8 Regi., Tray1 Feeder (j0ki70008) Figure 9 MSI (j0ki70009)
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-13
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-14 Version 1.2
Figure 10 MCU/MD PWB (j0ki70010) Figure 11 Control Unit (j0ki70011)
Figure 12 IOT Rear Location (j0ki70012) Figure 13 Deve Drive Motor (4470/5570) Thermostat (j0ki70013)
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-15
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-16 Version 1.2
Figure 14 Toner Dispense Motor (Y,M,C,K), GFI Chassis, Bottom Fan (j0ki70014) Figure 15 LPH Unit, Tray1 Paper Size Sensor, IOT Heater (j0ki70015)
Figure 16 Main LVPS, HVPS (DEVE/BCR), Agitator Motor (j0ki70016) Figure 17 IIT (j0ki70017)
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-17
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-18 Version 1.2
Figure 18 MCW Control Panel (j0ki70018) Figure 19 DADF Rear Location (j0ki70019)
Figure 20 DADF PWB (j0ki70020) Figure 21 3T Module - Tray2/3/4 Feeder, Feed Out Sensor, Paper Size Sensor (j0ki70021)
Version 1.2 2010/08 7.1 Plug/Jack Location List
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ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-20 Version 1.2
Figure 22 Fax Box, 3T Module - Tray Module PWB, TM Take Away Motor (j0ki70022) Figure 23 ESS (Option) (j0ki70023)
Figure 24 FCW Control Panel (j0ki70024) Figure 25 FAX mini (j0ki70025)
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-21
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-22 Version 1.2
Figure 26 IH PWB, Sub LVPS (j0ki70026) Figure 27 TT Module - Rear Location (j0ki70027)
Figure 28 TT Module - Left Location (j0ki70028) Figure 29 TT Module - Tray 2/3/4 Feeder (j0ki70029)
Version 1.2 2010/08 7.1 Plug/Jack Location List
7-23
ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270 Wiring Data
Wiring Data 2010/08 ApeosPort-IV/DocuCentre-IV C5570/C4470/C3370/C2270
7.1 Plug/Jack Location List 7-24 Version 1.2
Figure 30 TT Module - Tray 2/3/4 Paper Size Sensor (j0ki70030)
7.2 Wire Network
Contents 7.2.33 DADF 24VRTN ............................................................................................................................................................33
7.2 Wire Network
7.2.1 ACH.......................................................................................................................................................................................1
7.2.2 ACN.......................................................................................................................................................................................2
7.2.3 +1.8VDC ..............................................................................................................................................................................3
7.2.4 DC COM (1.8VRTN) .......................................................................................................................................................4
7.2.5 +2.5VDC ..............................................................................................................................................................................5
7.2.6 DC COM (2.5VRTN) .......................................................................................................................................................6
7.2.7 +3.3VDC-1 .........................................................................................................................................................................7
7.2.8 +3.3VDC-2 .........................................................................................................................................................................8
7.2.9 DC COM (3.3VRTN-1) ..................................................................................................................................................9
7.2.10 DC COM (3.3VRTN-2)............................................................................................................................................. 10
7.2.11 +5VDC-1 ....................................................................................................................................................................... 11
7.2.12 +5VDC-2 ....................................................................................................................................................................... 12
7.2.13 +5VDC-3 ....................................................................................................................................................................... 13
7.2.14 +5VDC-4 ....................................................................................................................................................................... 14
7.2.15 +5VDC-5 ....................................................................................................................................................................... 15
7.2.16 DC COM (5VRTN-1) ................................................................................................................................................ 16
7.2.17 DC COM (5VRTN-2) ................................................................................................................................................ 17
7.2.18 DC COM (5VRTN-3) ................................................................................................................................................ 18
7.2.19 DC COM (5VRTN-4) ................................................................................................................................................ 19
7.2.20 DC COM (5VRTN-5) ................................................................................................................................................ 20
7.2.21 +24VDC-1 ..................................................................................................................................................................... 21
7.2.22 +24VDC-2 ..................................................................................................................................................................... 22
7.2.23 +24VDC-3 ..................................................................................................................................................................... 23
7.2.24 +24VDC-4 ..................................................................................................................................................................... 24
7.2.25 DC COM (24VRTN-1).............................................................................................................................................. 25
7.2.26 DC COM (24VRTN-2).............................................................................................................................................. 26
7.2.27 DC COM (24VRTN-3).............................................................................................................................................. 27
7.2.28 IIT +3.3/+5/+24VDC................................................................................................................................................. 28
7.2.29 IIT 3.3/5/24VRTN...................................................................................................................................................... 29
7.2.30 DADF +5VDC............................................................................................................................................................... 30
7.2.31 DADF 5VRTN .............................................................................................................................................................. 31
7.2.32 DADF +24VDC ............................................................................................................................................................ 32
i Contents
7.2 Wirenetwork
ii 7.2 Wirenetwork
Contents
Blank Page
7.2.1 ACH MAIN LOW VOLTAGE POWER SUPPLY
MAIN LOW
GFI 1.1 VOLTAGE MAIN POWER 1.1 J7 P81 3.11
POWER SWITCH 1 PSW OUTLET
BLK
SUPPLY
J10 J1 J4 J13 J12 J4 J5 P85 1.2
1 4 1 1 FINISHER OUTLET
BLK BLK BLK BLK
IH DRIVER PWB 1.2
J6 J30
1 BLK
1
4470/5570
SUB LOW VOLTAGE POWER SUPPLY 1.7
DC POWER
F003 GENERATION F001
T12A DC POWER
10A GENERATION
/250V STBY J8 /250V
+5VDC 2 2 +24VDC
BLK
+5VDC
+24VDC
J3 P903 J903 3.9
1 1 ACCESSORY
BLK
FX Only
J91 P74 J74 CE3 J70 P70 6.13
1 1 2 IOT HEATER
BLK BLK BLK WHT
P72 J72 J73 P73 7.11
RELAY 2 2 TRAY HEATER
F002 BLK BLK WHT
T5A
/250V IIT HEATER
J92 J71 P930 CN1 J932 P932 6.13
1 2 2 IIT HEATER 1
BLK WHT WHT WHT
J931 P931 6.13
2 IIT HEATER 2
WHT WHT
j0ki72001
7.2 Wire Network
7-1 Chapter 7 Wiring Data
7-2 Chapter 7 Wiring Data
7.2 Wire Network
7.2.2 ACN
MAIN LOW VOLTAGE POWER
MAIN LOW SUPPLY
GFI 1.1 VOLTAGE MAIN POWER 1.1 J7 P82 3.11
POWER SUPPLY SWITCH 4 PSW OUTLET
WHT
F001
J11 J1 T20A/250V J4 J14 J15 J4 J5 P86 1.2
3 6 3 3 FINISHER OUTLET
WHT WHT WHT WHT
IH DRIVER PWB 1.2
J6 J30
3 WHT
3
4470/5570
SUB LOW VOLTAGE POWER SUPPLY 1.7
DC POWER
GENERATION
J8
4 1 +24VDC
WHT
DC POWER
GENERATION J3 P903 J903 3.9
3 2 ACCESSORY
WHT
STBY
+5VDC FX Only
THERMOSTA
T
+5VDC J91 P74 J74 CE4 J76 J75 J70 P70 6.13
2 2 1 1 1 IOT HEATER
WHT WHT WHT WHT WHT
+24VDC
P72 J72 J73 P73 7.11
RELAY 1 1 TRAY HEATER
WHT WHT WHT
IIT HEATER
J92 J71 P930 CN2 J932 P932 6.13
2 1 1 IIT HEATER 1
WHT BLK BLK WHT
J931 P931 6.13
1 IIT HEATER 2
BLK WHT
j0ki72002
7.2.3 +1.8VDC
MD PWB
LPH UNIT (Y)
LPH REAR PWB LPH H PWB (Y)
(Y)
LPH P/J581
FROM +5VDC LPH+5VDC J532 J553 J565 J573 6.8
+5VDC-2 TO 2 3 2 2 3 LPH (Y)
BLU BRN
LPH+1.8VDC
LPH UNIT (M)
LPH REAR PWB LPH H PWB (M)
(M)
J552 P/J580 J564 J572 6.9
6 3 2 2 BRN 3 LPH (M)
BLU
LPH UNIT (C)
LPH REAR PWB LPH H PWB (C)
(C)
J551 P/J579 J563 J571 6.10
10 BLU 3 2 2 BRN 3 LPH (C)
LPH UNIT (K)
LPH REAR PWB LPH H PWB (K)
(K)
J550 P/J578 J562 J570 6.11
14 BLU 3 2 2 3 LPH (K)
BRN
j0ki72003
7.2 Wire Network
7-3 Chapter 7 Wiring Data
7-4 Chapter 7 Wiring Data
7.2 Wire Network
7.2.4 DC COM (1.8VRTN)
MD PWB
LPH UNIT (Y)
LPH REAR PWB LPH H PWB (Y)
(Y)
FROM J532 J553 P/J581 J565 J573 6.8
DC COM
5VRTN-2 1 4 1 1 4 LPH (Y)
BLU BRN
LPH UNIT (M)
LPH REAR PWB LPH H PWB (M)
(M)
J552 P/J580 J564 J572 6.9
5 4 1 1 BRN 4 LPH (M)
BLU
LPH UNIT (C)
LPH REAR PWB LPH H PWB (C)
(C)
J551 P/J579 J563 J571 6.10
9 4 1 1 BRN 4 LPH (C)
BLU
LPH UNIT (K)
LPH REAR PWB LPH H PWB (K)
(K)
J550 P/J578 J562 J570 6.11
13 BLU 4 1 1 4 LPH (K)
BRN
j0ki72004
7.2.5 +2.5VDC
MCU PWB
TONER CRUM 9.23
FROM +3.3VDC J411 J120
+3.3VDC
+3.3VDC-1 TO A3 BLU 2 COUPLER
+2.5VDC ASSEMBLY (Y)
TONER CRUM 9.23
J121
A11 BLU 2 COUPLER
ASSEMBLY (M)
TONER CRUM 9.24
J122
B3 BLU 2 COUPLER
ASSEMBLY (C)
TONER CRUM 9.24
J123
B11 BLU 2 COUPLER
ASSEMBLY (K)
MD PWB
DRUM CRUM 9.5
P/J452 J528 P112
5 A3 BLU 2 COUPLER
ASSEMBLY (Y)
DRUM CRUM 9.5
P113
A7 BLU 2 COUPLER
ASSEMBLY (M)
DRUM CRUM 9.6
P114
A11 BLU 2 COUPLER
ASSEMBLY (C)
DRUM CRUM 9.6
P115
A15 BLU 2 COUPLER
ASSEMBLY (K)
j0ki72005
7.2 Wire Network
7-5 Chapter 7 Wiring Data
7-6 Chapter 7 Wiring Data
7.2 Wire Network
7.2.6 DC COM (2.5VRTN)
MCU PWB
TONER CRUM 9.23
FROM DC COM J411 J120
5VRTN-2 A1 BLU 4 COUPLER
ASSEMBLY (Y)
TONER CRUM 9.23
J121
A9 BLU 4 COUPLER
ASSEMBLY (M)
TONER CRUM 9.24
J122
B1 BLU 4 COUPLER
ASSEMBLY (C)
TONER CRUM 9.24
J123
B9 BLU 4 COUPLER
ASSEMBLY (K)
MD PWB
DRUM CRUM 9.5
FROM DC COM J528 P112
5VRTN-2 A1 BLU 4 COUPLER
ASSEMBLY (Y)
DRUM CRUM 9.5
P113
A5 BLU 4 COUPLER
ASSEMBLY (M)
DRUM CRUM 9.6
P114
A9 BLU 4 COUPLER
ASSEMBLY (C)
DRUM CRUM 9.6
P115
A13 BLU 4 COUPLER
ASSEMBLY (K)
j0ki72006
7.2.7 +3.3VDC-1
MCU PWB
+3.3VDC
SEE
+2.5VDC
IH DRIVER PWB 10.3
FROM +5VDC +3.3VDC J414 J530
+5VDC-2 B15 BLU 1
BP PWB 3.1
P451 J451
A3
MD PWB 1.5
P/J452
22
+5VDC 23
TO FUSER ASSEMBLY
+3.3VDC
J431 DJ600 P600 J567 10.4
1 BLU A11 A1 BLU
1 FUSER FUSE
AVREF
(+3.3VDC) J417 J174 TRAY 1 PAPER SIZE 7.1
B4 BLU 1 SENSOR
MD PWB
P/J452 J525 P616 J616 P617 J617 J173 7.5
MSI PAPER SIZE
78 B3 BLU 16 3 1 3 1 SENSOR
BLU BLU
79
j0ki72007
7.2 Wire Network
7-7 Chapter 7 Wiring Data
7-8 Chapter 7 Wiring Data
7.2 Wire Network
7.2.8 +3.3VDC-2
ESS PWB
BP PWB
STBY STBY P/J309
FROM +5VDC +5VDC
+5VDC-1 TO 79
+3.3VDC
P/J335
48
UI I/F PWB (W85) 3.4
UI I/F PWB (S104)
RBT POWER J1311 J1
51 1 1
ON/OFF
UI
CABLE
FAX G4
DC/DC CONVERT PWB
STBY STBY
FROM +5VDC +5VDC J651 CNJ352 1.9
+5VDC-1 TO 5 GRY
3 FAX PWB
+3.3VDC
j0ki72008
7.2.9 DC COM (3.3VRTN-1)
MCU PWB MD PWB
FROM DC COM J401 P615 J615 SW4 1.1 FROM DC COM J521 J101 FRONT COVER 1.10
5VRTN-2 10 BLU 1 2 POWER SWITCH 5VRTN-2 6 A1 INTERLOCK SWITCH
BLU YEL
J522 P631 J631 J169 FACE UP TRAY 10.8
9.30 9.35 A15 BLU A1 A15 1 DETECT SWITCH
BLU
J414 J461 HVPS (1ST/2ND/ 9.31 9.36
A13 BLU 3 DTC) 9.32 9.39 J168 L/H HIGH COVER 10.8
B12 B2 B14 1 SWITCH
9.33 1 1
J130 P130 NOHAD 9.27 J523 P632 J632 J161 8.4
B6 BLU 1 2 THERMISTOR A5 BLU 4 5 BLU
2 OHP SENSOR
J530 IH DRIVER PWB 10.3 P612 J612 J176 DUPLEX COVER 10.12
B8 8 B3 B10 B3 1 SWITCH
BLU 1 1
J416 J272 IBT FRONT COVER 1.10 J525 P616 J616 P617 J617 J173 MSI PAPER SIZE 7.5
2 BLU 1 SWITCH B2 BLU 17 2 BLU
2 2 BLU
2 SENSOR
J417 J174 TRAY 1 PAPER SIZE 7.1
B2 BLU 3 SENSOR
BP PWB
P451 J460
A1,A10,A13,A15
A20,A23,A25
A30,A33,A35
A40,A43,A45
A50,B1,B10
B13,B14,B20
B23,B24,B30
B33,B34,B40
B43,B44,B50
FUSER ASSEMBLY
J431 DJ600 P600 P195 J195 10.4
CENTER
8 BLU A4 A8 BLU 3 2 THERMISTOR
10.4
10 BLU A2 A10 BLU 1 4 REAR THERMISTOR
Wire Color varies depending
1 on the model
2270/3370： BLU
4470/5570： WHT
j0ki72009
7.2 Wire Network
7-9 Chapter 7 Wiring Data
7-10 Chapter 7 Wiring Data
7.2 Wire Network
7.2.10 DC COM (3.3VRTN-2)
ESS PWB
FROM DC COM J351 P2 3.9
5VRTN-1 7 ACCESSORY
FAX G4
DC/DC CONVERT PWB
FROM DC COM J651 CNJ352 1.9
5VRTN-1 4 VIO
4 FAX PWB
j0ki72010
7.2.11 +5VDC-1
MAIN LOW VOLTAGE POWER ESS PWB
SUPPLY
J501 J300
1 GRY
B2 N.C STBY
DC POWER +5VDC SEE
GENERATION +3.3VDC-2
2 GRY
B3
F3201
4A P310 25.1
STBY +5VDC 14-18 HDD
3 GRY
B4
F2301
0.75A
STBY EPSV /13.2V J351 P2
+5VDC POWER 8 3.9
CONTROL ACCESSORY
9
BP PWB UI I/F PWB (W85) 3.4
UI I/F PWB (S104)
F503
P/J335 0.75A/6V J1311 J1
54 22,23 22,23
47,48 47,48
P/J309
72,73 F502
0.75A/6V
UI POWER
ON/OFF 81,82 29 29
UI
CABLE
FAX G4 FAX MINI
MD PWB
DC/DC CONVERT PWB 1.9
F1
2A STBY
J502 J520 J592 P904 J904 J651 +5VDC J904 J352 1.9
1 7 B8 GRY 1 1 SEE 1 7 FAX mini PWB
GRY GRY +3.3VDC-2 GRY
4470/5570
SUB LOW VOLTAGE POWER 1.7
J536 J506 SUPPLY
6 GRY 1
j0ki72011
7.2 Wire Network
7-11 Chapter 7 Wiring Data
7-12 Chapter 7 Wiring Data
7.2 Wire Network
7.2.12 +5VDC-2
MAIN LOW VOLTAGE ESS PWB 1.5 MD PWB
POWER SUPPLY BP PWB 1.5
J501 J300
4 B5 J536 J1343
DC POWER GRY 3 GRY 1
GENERATION
5 GRY
B6
LPH UNIT (Y)
MCU PWB LPH REAR PWB LPH H PWB (Y)
(Y)
J532 J553 P/J581 J565 J573 6.8
+5VDC SEE
F1 4 1 31 4 1 LPH (Y)
+3.3VDC-1 BLU BRN
J510 J401 2A P/J452 32
+5VDC SEE
+5VDC 1 5 59
GRY +5VDC-4 33
+5VDC SEE 60 34
+5VDC-3
LPH UNIT (M)
LPH REAR PWB LPH H PWB (M)
(M)
J552 P/J580 J564 J572 6.9
8 1 31 4 BRN 1 LPH (M)
BLU
32
F2 33
J520 3.15A 34
2 GRY
8
LPH LPH UNIT (C)
+5VDC SEE
+1.8VDC LPH REAR PWB LPH H PWB (C)
(C)
J551 P/J579 J563 J571 6.10
12 BLU 1 31 4 BRN 1 LPH (C)
32
33
34
LPH UNIT (K)
LPH REAR PWB LPH H PWB (K)
(K)
J550 P/J578 J562 J570 6.11
16 BLU 1 31 4 1 LPH (K)
BRN
32
33
34
j0ki72012
7.2.13 +5VDC-3
MCU PWB
MOB ADC ASSEMBLY
FROM +5VDC J415 P610 J610 J150 6.12
+5VDC-2 A5 BLU
B11 B5 YEL
5 MOB SENSOR IN
J151 6.12
A11 BLU B5 B11 YEL
5 MOB SENSOR OUT
J154 ENVIRONMENT 9.27
B4 BLU A12 A4 YEL
1 SENSOR
J153 9.27
B12 BLU A4 A12 YEL
1 ADC SENSOR
J182 IBT BELT HOME 9.28
B13 BLU A3 A13 YEL
3 POSITION SENSOR
J417 J144 1ST BTR CONTACT 9.29
A7 BLU 1 RETRACT SENSOR
WASTE TONER 9.40
J110
A16 BLU 1 BOTTLE FULL
SENSOR
WASTE TONER 9.40
J111
B7 BLU 1 BOTTLE POSITION
SENSOR
B9 N.C
FUSER ASSEMBLY
J431 DJ600 P600 J193 10.2
P/R LATCH
4 BLU A8 A4 BLU
3 SENSOR
J194 FUSER BELT SPEED 10.1
14 BLU B5 B5 BLU
1 SENSOR
J192 FUSER EXIT 10.6
15 BLU B4 B6 BLU
3 SENSOR
j0ki72013
7.2 Wire Network
7-13 Chapter 7 Wiring Data
7-14 Chapter 7 Wiring Data
7.2 Wire Network
7.2.14 +5VDC-4
A
MD PWB
FROM +5VDC J522 P631 J631 J165 EXIT 2 OCT HOME 10.9 J527 J241 DRUM/DEVE DRIVE 9.4
+5VDC-2 A11 BLU A5 A11 3 POSITION SENSOR A8 BLU 1 MOTOR (K)
J247 DRUM/DEVE DRIVE 9.1
B1 B15 B1 N.C A16 BLU 1 MOTOR (Y,M,C)
1 9.2
J164 10.9 J249 9.28
B8 B6 B10 3 EXIT 2 SENSOR B8 BLU 1 IBT DRIVE MOTOR
1 1
J640 P640 J252 DEVE DRIVE MOTOR 9.3
B13 3 1 N.C B16 BLU 1 (Y,M,C)
1
J523 P632 J632 J160 8.4 J528 P611 J611 J177 TRAY 1 NUDGER 7.6
A3 BLU 6 3 BLU
1 REGI. SENSOR B5 BLU 6 5 BLU
3 LEVEL SENSOR
P612 J612 J180 9.36 J178 TRAY 1 NO PAPER 7.6
A11 BLU A10 A3 BLU
1 POB SENSOR B8 BLU 3 8 BLU
3 SENSOR
J181 2ND BTR CONTACT 9.34 4470/5570 ONLY
A14 BLU A7 A6 BLU
1 RETRACT SENSOR
P618 J618 J171 TRAY 1 PRE FEED 8.1
B13 BLU 1 3 BLU
1 SENSOR
J624 P624 J175 DUPLEX WAIT 10.12
B4 B9 B4 3 1 BLU
3 SENSOR
1 1
ATC PWB
J633 J124 9.15
J524 J162 EXIT 1 OCT HOME 10.7 B14 BLU 6 3 ATC SENSOR (Y)
7 BLU 3 POSITION SENSOR RED 9.16
J125 9.17
J525 P616 J616 J179 MSI FEED OUT 8.1 3 ATC SENSOR (M)
B4 BLU 15 4 3 SENSOR RED 9.18
BLU
J126 9.19
J172 MSI NO PAPER 7.10 3 ATC SENSOR (C)
B7 BLU 12 7 3 SENSOR RED 9.20
BLU
J127 9.21
J183 MSI NUDGER 7.10 3 ATC SENSOR (K)
B14 BLU 3 16 3 POSITION SENSOR RED 9.22
BLU
J243 FUSER DRIVE 10.1 OPTION
A8 1 MOTOR
1 USB HUB PWB 1.5
J536 J2
J245 4.1 1 GRY 1
A16 1 MAIN DRIVE MOTOR
1
Wire Color varies depending J592 +5VDC SEE
B5 GRY +5VDC-5
A 1 on the model
2270/3370： BLU MD PWB
4470/5570： WHT
j0ki72014
7.2.15 +5VDC-5
TRAY MODULE PWB
FAX G4 FAX MINI
J542 P904 J904 CNJ352 1.9 J904 J352 1.9
3 GRY 6 GRY
1 FAX PWB 6 GRY
1 FAX mini PWB
F7
FROM +5VDC J541 1A J548 P674 J674 J116 TRAY 4 FEED OUT 8.2
+5VDC-4 GRY
12 3 GRY 1 3 BRN
1 SENSOR
P673 J673 J115 TRAY 4 NUDGER 7.9
4 GRY 9 1 GRY
3 LEVEL SENSOR
J114 TRAY 4 NO PAPER 7.9
7 GRY 6 4 GRY
3 SENSOR
P672 J672 J112 TRAY 3 FEED OUT 8.2
12 GRY 1 3 BRN
1 SENSOR
P671 J671 J111 TRAY 3 NUDGER 7.8
13 GRY 9 1 GRY
3 LEVEL SENSOR
J110 TRAY 3 NO PAPER 7.8
16 GRY 6 4 GRY
3 SENSOR
J549 J108 TRAY 2 FEED OUT 8.2
A1 GRY 3 SENSOR
P669 J669 J107 TRAY 2 NUDGER 7.7
A4 GRY 9 1 GRY
3 LEVEL SENSOR
J106 TRAY 2 NO PAPER 7.7
A7 GRY 6 4 GRY
3 SENSOR
J103 TRAY 4 PAPER SIZE 7.4
B4 GRY 1 SENSOR
J102 TRAY 3 PAPER SIZE 7.3
B8 GRY 1 SENSOR
J101 TRAY 2 PAPER SIZE 7.2
B12 GRY 1 SENSOR
j0ki72015
7.2 Wire Network
7-15 Chapter 7 Wiring Data
7-16 Chapter 7 Wiring Data
7.2 Wire Network
7.2.16 DC COM (5VRTN-1) ESS PWB BP PWB
P/J309
MAIN LOW VOLTAGE POWER SUPPLY 3,6,13,18,21,24,27,31,34
41,44,47,50,53,56,59,62
65,68,74,80,94,99,103
J501 J300 108,114,119,124,128,134
DC POWER 7 A2
VIO
GENERATION
P/J335
1,9,11,17,19,21,27
29,31,37,39,45,57 J313 J233 P233 25.1
8 A3 80,87,89,96,98,105 3 1 4 ESS FAN
VIO BLU
105,107,109,116
127,132
9 VIO
A4
STBY
5VRTN P310
1,4,7 25.1
8-13 HDD
19-24
J351 P2 3.9
10 ACCESSORY
DC COM SEE
3.3VRTN-2
MD PWB FAX G4 FAX MINI
DC/DC CONVERT PWB 1.9
J502 J520 J592 P904 J904 J651 DC COM J904 J352 1.9
3 4 A8 3 3 SEE 3 4 FAX mini PWB
VIO VIO VIO 3.3VRTN-2 VIO
4470/5570
SUB LOW VOLTAGE POWER 1.7
J536 P506 SUPPLY
4 VIO
2
j0ki72016
7.2.17 DC COM (5VRTN-2)
MAIN LOW VOLTAGE ESS PWB 1.5
POWER SUPPLY
J501 J300
10 VIO
A5
DC POWER
GENERATION
11 VIO
A6
LPH UNIT (Y)
MCU PWB MD PWB LPH REAR PWB LPH H PWB (Y)
(Y)
DC COM SEE P/J581 6.8
J532 J553 J565 J573
2.5VRTN 3 2 30 3 2 LPH (Y)
BLU BRN
J510 J401 P/J452 29
DC COM SEE
5VRTN 6 4 12,30,36,62
VIO 1.8VRTN 28
64,66,68,70
72,74,76,82 27
DC COM SEE 85,97 DC COM SEE
3.3VRTN-1 2.5VRTN
DC COM SEE DC COM SEE LPH UNIT (M)
5VRTN-3 3.3VRTN-1
DC COM SEE LPH REAR PWB LPH H PWB (M)
5VRTN-4 (M)
J520 J552 P/J580 J564 J572 6.9
7 6 7 2 30 3 BRN 2 LPH (M)
VIO BLU
29
28
27
LPH UNIT (C)
LPH REAR PWB LPH H PWB (C)
(C)
J551 P/J579 J563 J571 6.10
11 BLU 2 30 3 BRN 2 LPH (C)
29
28
27
LPH UNIT (K)
LPH REAR PWB LPH H PWB (K)
(K)
J550 P/J578 J562 J570 6.11
15 BLU 2 30 3 2 LPH (K)
BRN
29
28
27
j0ki72017
7.2 Wire Network
7-17 Chapter 7 Wiring Data
7-18 Chapter 7 Wiring Data
7.2 Wire Network
7.2.18 DC COM (5VRTN-3)
MCU PWB 4470/5570 2270/3370
DC COM J412 J513 9.8 9.12 J460 9.7 9.11 9.15 9.19
FROM B1 WHT 17 HVPS (BCR) B13 HVPS (DEVE/BCR)
5VRTN-2 9.10 9.14 BLU 9.9 9.13 9.17 9.21
MOB ADC ASSEMBLY
J415 P610 J610 J150 6.12
A8 BLU
B8 B8 YEL
2 MOB SENSOR IN
J151 6.12
A14 BLU B2 B14 YEL
2 MOB SENSOR OUT
J154 ENVIRONMENT 9.27
B2 BLU A14 A2 YEL
3 SENSOR
J153 9.27
B8 BLU A8 A8 YEL
5 ADC SENSOR
J182 IBT BELT HOME 9.28
B15 BLU A1 A15 YEL
1 POSITION SENSOR
J416 J272 IBT FRONT COVER 1.10
2 BLU 1 SWITCH
J417 J144 1ST BTR CONTACT 9.29
A5 BLU 3 RETRACT SENSOR
WASTE TONER 9.40
J110
A14 BLU 3 BOTTLE FULL
SENSOR
WASTE TONER 9.40
J111
B5 BLU 3 BOTTLE POSITION
SENSOR
B10 N.C
FUSER ASSEMBLY
J431 DJ600 P600 J193 10.2
P/R LATCH
5 BLU A7 A5 BLU
2 SENSOR
J194 FUSER BELT SPEED 10.1
12 BLU B7 B3 BLU
3 SENSOR
J192 FUSER EXIT 10.6
16 BLU B3 B7 BLU
2 SENSOR
j0ki72018
7.2.19 DC COM (5VRTN-4) A
MD PWB
J527 J247 DRUM/DEVE DRIVE 9.1
FROM DC COM J522 P631 J631 J165 EXIT 2 OCT HOME 10.9 A15 BLU 2 MOTOR (Y,M,C)
5VRTN-2 A12 BLU A4 A12 2 POSITION SENSOR 9.2
BLU
J249 9.28
B7 BLU 2 IBT DRIVE MOTOR
B2 B14 B2 N.C
1
J252 DEVE DRIVE MOTOR 9.3
J164 10.9 B15 BLU 2 (Y,M,C)
B9 B5 B11 2 EXIT 2 SENSOR
1 1
J528 P611 J611 J177 TRAY 1 NUDGER 7.6
J640 P640 B6 BLU 5 6 2 LEVEL SENSOR
B14 2 2 N.C BLU
1
J178 TRAY 1 NO PAPER 7.6
J523 P632 J632 J160 8.4 B9 BLU 2 9 2 SENSOR
A1 BLU 8 1 3 REGI. SENSOR BLU
BLU
4470/5570 ONLY
P612 J612 J180 9.36
A9 BLU A12 A1 3 POB SENSOR P618 J618 J171 TRAY 1 PRE FEED 8.1
BLU B11 BLU 3 1 3 SENSOR
BLU
J181 2ND BTR CONTACT 9.34
A12 BLU A9 A4 BLU
3 RETRACT SENSOR
ATC PWB
J633 J124 9.15
B19 BLU 1 1 ATC SENSOR (Y)
J624 P624 J175 10.12 BLK 9.16
DUPLEX WAIT
B5 B8 B5 2 2 BLU
2 SENSOR
1 1 9.17
J125
1 ATC SENSOR (M)
J524 J162 10.7 BLK 9.18
EXIT 1 OCT HOME
8 BLU 2 POSITION SENSOR
J126 9.19
1 ATC SENSOR (C)
J525 P616 J616 J179 8.1 BLK 9.20
MSI FEED OUT
B5 BLU 14 5 BLU
2 SENSOR
J127 9.21
1 ATC SENSOR (K)
J172 7.10 BLK 9.22
MSI NO PAPER
B8 BLU 11 8 BLU
2 SENSOR
OPTION
USB HUB PWB 1.5
J183 MSI NUDGER 7.10 J536 J350
B15 BLU 2 17 BLU
2 POSITION SENSOR 2 3
VIO
J243 FUSER DRIVE 10.1 BP PWB 1.5
A7 2 MOTOR J1343
1 4 GRY 2
J245 4.1
A15 2 MAIN DRIVE MOTOR J590 3.6
1 11 VIO FINISHER
J527 J241 DRUM/DEVE DRIVE 9.4 J592 DC COM
A7 BLU 2 MOTOR (K) B4 VIO SEE
Wire Color is different depending 5VRTN-5
1 on the model. J593
2270/3370： BLU 2 VIO SEE
A 4470/5570： WHT MD PWB 5V RTN (2000 HCF)
j0ki72019
7.2 Wire Network
7-19 Chapter 7 Wiring Data
7-20 Chapter 7 Wiring Data
7.2 Wire Network
7.2.20 DC COM (5VRTN-5)
TRAY MODULE PWB
FAX G4 FAX MINI
FROM DC COM J541 J542 P904 J904 CNJ352 1.9 J904 J352 1.9
5VRTN-4 VIO
11 4 VIO 7 VIO
2 FAX PWB 7 VIO
2 FAX mini PWB
J548 P674 J674 J116 TRAY 4 FEED OUT 8.2
1 VIO 3 1 BRN
3 SENSOR
P673 J673 J115 TRAY 4 NUDGER 7.9
5 VIO 8 2 GRY
2 LEVEL SENSOR
J114 TRAY 4 NO PAPER 7.9
8 VIO 5 5 2 SENSOR
GRY
P672 J672 J112 TRAY 3 FEED OUT 8.2
10 VIO 3 1 3 SENSOR
BRN
P671 J671 J111 TRAY 3 NUDGER 7.8
14 VIO 8 2 GRY
2 LEVEL SENSOR
J110 TRAY 3 NO PAPER 7.8
17 VIO 5 5 GRY
2 SENSOR
J549 J108 TRAY 2 FEED OUT 8.2
A2 VIO 2 SENSOR
P669 J669 J107 TRAY 2 NUDGER 7.7
A5 VIO 8 2 GRY
2 LEVEL SENSOR
J106 TRAY 2 NO PAPER 7.7
A8 VIO 5 5 GRY
2 SENSOR
P668 J668 J104 TRAY MODULE L/H 8.2
A12 VIO 1 2 BRN
1 COVER SWITCH
J103 TRAY 4 PAPER SIZE 7.4
B2 VIO 3 SENSOR
J102 TRAY 3 PAPER SIZE 7.3
B6 3 SENSOR
VIO
J101 TRAY 2 PAPER SIZE 7.2
B10 3 SENSOR
VIO
j0ki72020
7.2.21 +24VDC-1
ESS PWB
F2302
0.75A
EPSV /30V 3.9
J351 P2
POWER 14 ACCESSORY
MAIN LOW VOLTAGE POWER SUPPLY CONTROL
UI I/F PWB(W85) 3.4
BP PWB UI I/F PWB(S104)
F2901 F501
DC POWER
GENERATION J501 J300 6.3A P/J309 0.75A/30V J1311 J1
6 A8 1,2 3,27 3,27
ORN
UI
CABLE
4470/5570
J300
A A1
+24VDC SEE
+24VDC-2
+24VDC
2270/3370
J502 +24VDC SJ01 SJ01
2 ORN ORN
2 1 ORN
A1
SEE
3 ORN IIT+3.3/+5/+24VDC
MD PWB MCU PWB
MOB ADC ASSEMBLY
F3
J510 J520 P/J452 4A J415 P610 J610 J153 9.27
3 9 2 B6 BLU A10 A6 7 ADC SENSOR
ORN YEL
3 F2
2A J417 J250 P250 9.29
4470/5570 1ST BTR CONTACT
4 A8 BLU 2 1 RETRACT CLUTCH
SUB LOW VOLTAGE POWER SUPPLY
J504 J536 2270/3370
DC POWER 3 7 +24VDC P261 J261 TAKE AWAY 8.1
ORN SEE B15 BLU 2 1
GENERATION +24VDC-2 CLUTCH
J505 +24VDC SEE
1 ORN IIT+3.3/+5/+24VDC
+24VDC
2 A
ORN
j0ki72021
7.2 Wire Network
7-21 Chapter 7 Wiring Data
7-22 Chapter 7 Wiring Data
7.2 Wire Network
7.2.22 +24VDC-2
MD PWB
F16
FROM +24VDC 1.0A J523 P632 J632 P260 J260 8.4
+24VDC-1 A7 BLU 2 7 BLU 2 1 REGI. CLUTCH
F5
4A J591 1.9
1 ORN FINISHER
2270/3370
F3
5A J592 +24VDC
B2 ORN SEE
+24VDC-4
J593 +24VDC P678
1 ORN 1 SEE
+24VDC/24V RTN (2000 HCF)
4470/5570 3 3 N.C
F4
5A L/H COVER 1.10 MD PWB FRONT COVER 1.10 MD PWB
INTERLOCK INTERLOCK
SWITCH SWITCH RELAY
ON
J534 J100 J100 J534 J521 J101 J101 J521 J520 +24VDC
1 ORN B2 A2 ORN 2 1 ORN B2 A2 ORN 3 10 A
YEL
MAIN LOW VOLTAGE POWER SUPPLY MCU PWB
INTERLOCK
RELAY
RELAY
ON INTLK ON
+24VDC J503 J510 J401 +24VDC SEE
A 5 4 ORN 1
YEL +24VDC-4
BYPASS
RELAY
FROM +24VDC MD PWB
+24VDC-1
INTLK ON
J520 +24VDC SEE
5 ORN 1
+24VDC-3
j0ki72022
7.2.23 +24VDC-3
2270/3370 4470/5570
MCU PWB
INTLK ON F5 J514 9.16 9.20
FROM +24VDC 4A J412 J460 9.7 9.13 9.19 9 HVPS (DEVE)
+24VDC-2 A12 BLU A2 9.18 9.22
9.9 9.15 9.21
HVPS (DEVE/BCR)
A13 BLU A1 9.11 9.17 J513 9.8 9.12
1 HVPS (BCR)
9.10 9.14
9.30 9.33 9.39
J414 J461 HVPS (1ST/2ND/
A15 BLU 1 DTC) 9.31 9.35
9.32 9.36
MD PWB
INTLK ON F15
FROM +24VDC 1.0A J522 P631 J631 J266 10.9
+24VDC-2 A3 BLU A13 A3 BLU 4
EXIT 2 OCT MOTOR
A4 BLU A12 A4 BLU 3
P262 J262 EXIT 2 GATE 10.11
A7 BLU A9 A7 BLU 2 1 SOLENOID
F14
1.0A P263 J263 FACE UP GATE 10.11
A9 BLU A7 A9 BLU 2 1 SOLENOID
J524 J271 10.7
3 BLU 4
EXIT 1 OCT MOTOR
4 BLU 3
F10 4470/5570 OPTION
4A J523 P612 J612 J280 P280 2ND BTR CONTACT 9.34
A17 BLU A4 A9 BLU 2 3 RETRACT MOTOR
P635 J635 J450 9.46
B13 WHT 5 1 GRY 5 LH FAN PWB
F11
6.3A J535 J244 4.1
1 ORN 1 MAIN DRIVE MOTOR
J242 FUSER DRIVE 10.1
3 ORN 1 MOTOR 4470/5570
J246 DRUM DRIVE 9.2
F12 1 MOTOR (Y,M,C)
6.3A J526 J240 9.4
DRUM/DEVE DRIVE
1 ORN 1 MOTOR (K)
J248 9.28
5 ORN 1 IBT DRIVE MOTOR
2270/3370
F13
6.3A J246 DRUM/DEVE DRIVE 9.1
3 ORN 1 MOTOR (Y,M,C)
J251 DEVE DRIVE MOTOR 9.3
7 ORN 1 (Y,M,C)
j0ki72023
7.2 Wire Network
7-23 Chapter 7 Wiring Data
7-24 Chapter 7 Wiring Data
7.2 Wire Network
7.2.24 +24VDC-4
TRAY MODULE PWB
FAX G4 FAX MINI
FROM +24VDC J541 J542 P904 J904 CNJ352 1.9 J904 J352 1.9
+24VDC-2 ORN
10 1 ORN 4 ORN
5 FAX PWB 4 ORN
5 FAX mini PWB
F4
4A J551 J224 8.3
5 ORN 5
TM TAKEAWAY
MOTOR
6 ORN 2
F5
1A P665 J665
7 ORN 2 1 N.C
F8
4470/5570
3.15A J552 J226 8.3
5 ORN 2
TM TAKEAWAY
MOTOR 2
6 ORN 5
j0ki72024
7.2.25 DC COM (24VRTN-1)
MAIN LOW VOLTAGE POWER SUPPLY ESS PWB
J501 J300 J351 P2 3.9
12 B8 13 ACCESSORY
DC POWER VIO
GENERATION
4470/5570
UI I/F PWB(W85) 3.4
J300 BP PWB UI I/F PWB(S104)
A B1
J1311 J1
F501 2,4,10,11 2,4,10,11
P/J309 0.75A/30V 14,17,21 14,17,21
1,2 24,25,26 24,25,26
28,37,40 28,37,40
46,49 UI 46,49
CABLE
2270/3370
J502 DC COM SJ01 SJ01
24VRTN 4 6 5 B1
VIO VIO VIO
SEE
7 VIO IIT 3.3/5/24VRTN
MCU PWB
J510 J401
9 VIO
2
MD PWB
DC COM SEE
24VRTN-3
J520 P/J452
54 DC COM SEE
8 2
VIO 24VRTN-2
10 VIO
3
4470/5570
SUB LOW VOLTAGE POWER SUPPLY
J504 J536
1 VIO
8
DC POWER
GENERATION
J505 +24VDC SEE
3 VIO IIT 3.3/5/24VRTN
24VRTN
2 A
VIO
j0ki72025
7.2 Wire Network
7-25 Chapter 7 Wiring Data
7-26 Chapter 7 Wiring Data
7.2 Wire Network
7.2.26 DC COM (24VRTN-2)
MCU PWB
FROM DC COM J411 J210 P210 9.37
24VRTN-1 A6 BLU 1 2 ERASE LAMP (Y)
J211 J211 9.37
A8 BLU 1 2 ERASE LAMP (M)
J212 P212 9.38
B6 BLU 1 2 ERASE LAMP (C)
J213 J213 9.38
B8 BLU 1 2 ERASE LAMP (K)
2270/3370 4470/5570
J412 J460 9.7 9.15 J513 9.8 9.12
A10 BLU A4 2 HVPS (BCR)
9.9 9.17 9.10 9.14
HVPS (DEVE/BCR) 9.11 9.19
J514 9.16 9.20
A11 BLU A3 9.13 9.21 8 HVPS (DEVE)
9.18 9.22
9.30 9.35
J414 J461 HVPS (1ST/2ND/ 9.31 9.36
A14 BLU 2 DTC)
9.32 9.39
9.33
J225 P225 10.3
B4 BLU 2 4 IH EXHAUST FAN
2270/3370 4470/5570
J416 J619 P619 J232 P232 9.41
6 BLU 5 4 1 4 IBT FAN 1 N.C
BLU
J236 P236 9.41 9.44
10 BLU 1 8 1 4 IBT FAN 2 C FAN
BLU BLU
J238 P238 9.41 J238 P238 9.43
14 BLU 1 4 PROCESS 2 FAN 1 4 PROCESS 2 FAN
BLU
J417 J231 P231 9.42 J231 P231 9.45
A4 BLU 1 4 DRIVE FAN 1 4 SUCTION FAN
BLU
J235 P235 9.42 J235 P235 9.45
A13 BLU 2 4 HVPS FAN 2 4 M FAN
BLU
J234 P234 9.42 J234 P234 9.45
B14 BLU 1 4 BOTTOM FAN 1 4 BOTTOM FAN
BLU
j0ki72026
7.2.27 DC COM (24VRTN-3)
MD PWB
FROM J523 P612 J612 J280 P280 2ND BTR CONTACT 9.34 4470/5570 OPTION
24VRTN-1 A16 BLU A5 A8 BLU 3 2 LH FAN PWB
RETRACT MOTOR
J453 9.46
J170 P170 10.12 4 LH FAN 1
B12 B1 B12 VIO 2 DC HEATER
1
P635 J635 J450 J454 J217 P217 9.46
B17 WHT 1 5 GRY 1 4 GRY 2 4 LH FAN 2
J524 J230 P230 10.6
13 BLU 1 4 FUSER FAN J218 P218 9.46
8 GRY 2 4 LH FAN 3
J526 J240 DRUM/DEVE DRIVE 9.4
2 VIO 2 MOTOR (K)
2270/3370 4470/5570
J246 DRUM/DEVE DRIVE 9.1 J246 DRUM DRIVE 9.2
4 VIO 2 MOTOR (Y,M,C) 1 MOTOR (Y,M,C)
J248 9.28
6 VIO 2 IBT DRIVE MOTOR
J251 DEVE DRIVE MOTOR 9.3
8 VIO 2 (Y,M,C)
J529 J239 P239 1.3
A15 1 4 BLK FRONT LVPS FAN
1
J226 P226 10.3
B12 BLU 1 4 IH INTAKE FAN
Wire Color is different depending
1 on the model.
J227 P227 9.44 2270/3370： BLU
B16 BLU 1 4 C EXHAUST FAN
4470/5570： WHT
J535 J244 4.1
2 VIO 2 MAIN DRIVE MOTOR
J242 FUSER DRIVE 10.1 FAX MINI
4 VIO 2 MOTOR
J904 J352 1.9
5 VIO
6 FAX mini PWB
J537 J228 P228 9.43
4 WHT 1 4 PROCESS 1 FAN
J591 1.9
3 VIO FINISHER
TRAY MODULE PWB FAX G4
J592 J541 J542 P904 J904 CNJ352 1.9
B1 VIO 9 2 VIO 5 VIO
6 FAX PWB
J593
4 VIO SEE
+24VDC/24V RTN (2000 HCF)
j0ki72027
7.2 Wire Network
7-27 Chapter 7 Wiring Data
7-28 Chapter 7 Wiring Data
7.2 Wire Network
7.2.28 IIT +3.3/+5/+24VDC
IIT TRANS PWB
4470/5570 A
F3 F8
FROM +24VDC J700 P700 J720 8A 4A J722 P776 J776
3 2 15 1 6.1
+24VDC-1 ORN ORN BLU CARRIAGE
MOTOR
16 2
BLU
+24VDC J710 J700 6.6
TO 3 3
F7 ANA10V CCD LENS
2.5A J723 J1 ASSEMBLY
2 2 6.1 4 4
LED LAMP FLAT
2270/3370 PWB
15 15 CABLE
FLAT
FROM +24VDC CABLE
+24VDC-1
+24VDC SEE
DADF IIT TRANS PWB
+24VDC
F6
+24VDC 4A J722 J773 IIT REGI 6.1
TO 7 3 SENSOR
GRY
+5VDC
PLATEN 6.7
J774
10 3 ANGLE
GRY SENSOR
+5VDC J710 J700 6.6
TO 12 12
ANA3.3V
13 13
F5 CCD LENS
+5VDC 4A ASSEMBLY
TO 15 15
+3.3VDC 16 16
17 17
FLAT
CABLE
+5VDC
SEE
DADF
+5VDC
j0ki72028
7.2.29 IIT 3.3/5/24VRTN
A
IIT TRANS PWB
4470/5570 CCD LENS 6.6
ASSEMBLY
DC COM J700 P700 J720 J710 J700
FROM 1 1 2 2
24VRTN-1 VIO VIO
5 5 J723 J1 6.1
1,3 1,3
6 6 4,5 4,5 LED LAMP
PWB
10 10 14 14
11 11 FLAT
CABLE
14 14
2270/3370
FLAT DC COM
CABLE
FROM DC COM
24VRTN-1 SEE
DADF
5VRTN
DC COM
SEE
DADF
24VRTN
IIT TRANS PWB
J722 J773 IIT REGI 6.1
8 2 SENSOR
VIO
P775 J775 PLATEN 6.7
14 1 2 INTERLOCK
VIO
SWITCH
J771 APS SENSOR 6.7
1 3 1
VIO
4 N.C
PLATEN 6.7
J774
11 2 ANGLE
VIO SENSOR
j0ki72029
7.2 Wire Network
7-29 Chapter 7 Wiring Data
7-30 Chapter 7 Wiring Data
7.2 Wire Network
7.2.30 DADF +5VDC
IIT TRANS PWB DADF PWB
F5 DOCUMENT 5.2
FROM +5VDC P750 J752 1A J756 J761 TRAY SIZE
IIT +3.3/+5 18 B10 3 1 SENSOR 1
YEL
/+24VDC
J764 DOCUMENT 5.2
35 A4 6 1 TRAY SIZE
YEL SENSOR 2
36 A5 DADF TRAY 5.3
J762
9 1 SET GUIDE
YEL SENSOR 3
IIT-DADF
CABLE
J763 DADF TRAY 5.3
12 1 SET GUIDE
YEL SENSOR 2
J765 DADF TRAY 5.3
15 1 SET GUIDE
YEL
SENSOR 1
J757 J771 DADF 5.1
3 1 DOCUMENT
YEL
SET SENSOR
J772 DADF FEED 5.5
6 1 OUT SENSOR
YEL
J770 P770 J773 5.6
9 7 3 1 DADF INVERT
YEL YEL SENSOR
J774 DADF PRE 5.5
12 4 6 1 REGI. SENSOR
YEL YEL
J775 5.6
15 1 9 1 DADF REGI.
YEL YEL SENSOR
J758 P766 J766 J767 DADF APS 5.4
5 8 3 1 SENSOR 3
YEL YEL
J768 5.4
8 5 6 1 DADF APS
YEL YEL SENSOR 2
J769 DADF APS 5.4
11 2 9 1 SENSOR 1
YEL YEL
j0ki72030
7.2.31 DADF 5VRTN
IIT TRANS PWB DADF PWB
DC COM P750 J751 J756 J761 DOCUMENT 5.2
FROM 31 1 1 3 TRAY SIZE
IIT 3.3/5 YEL SENSOR 1
/24VRTN
J752 J764 DOCUMENT 5.2
30 A3 4 3 TRAY SIZE
YEL
SENSOR 2
32 A1 J762 DADF TRAY 5.3
7 3 SET GUIDE
YEL
SENSOR 3
33 A2 DADF TRAY 5.3
J763
IIT-DADF 10 3 SET GUIDE
YEL SENSOR 2
CABLE
DADF TRAY 5.3
J765
13 YEL
3 SET GUIDE
SENSOR 1
J791 DADF 5.1
16 2 DOCUMENT
YEL
SET LED
J757 J771 DADF 5.1
1 3 DOCUMENT
YEL SET SENSOR
J772 5.5
4 3 DADF FEED
YEL OUT SENSOR
J770 P770 J773 DADF INVERT 5.6
7 9 1 3
YEL YEL SENSOR
J774 DADF PRE 5.5
10 6 4 3 REGI. SENSOR
YEL YEL
J775 DADF REGI. 5.6
13 3 7 3
YEL YEL SENSOR
J758 P766 J766 J767 DADF APS 5.4
3 10 1 3 SENSOR 3
YEL YEL
J768 5.4
6 7 4 3 DADF APS
YEL YEL SENSOR 2
J769 DADF APS 5.4
9 4 7 3 SENSOR 1
YEL YEL
j0ki72031
7.2 Wire Network
7-31 Chapter 7 Wiring Data
7-32 Chapter 7 Wiring Data
7.2 Wire Network
7.2.32 DADF +24VDC
IIT TRANS PWB DADF PWB DADF 5.1 DADF PWB
INTERLOCK
F3 SWITCH F4
FROM 1.25A P750 J752 J753 F1 F2 J753 4A J754 J776
IIT +3.3/+5 1 B1 1 2 B1 5 5.5
ORN ORN ORN
/+24VDC DADF FEED
MOTOR
2 B2 B2 2
ORN
F5
4A J777
3 B3 A8 5 5.6
ORN
DADF REGI.
MOTOR
4 B4 A9 2
ORN
5 A14
6 A13
7 A12
F2
1.25A J754 J779 P779 5.1
DADF GATE
8 A11 A1 2 1 SOLENOID
ORN
9 A10
P778 J778 EXIT NIP 5.7
IIT-DADF B8 2 1 RELEASE
CABLE ORN
SOLENOID
OPTION
J755 P780 J780 5.7
1 2 1 STAMP
ORN SOLENOID
F3
1.25A
J761
1 N.C
j0ki72032
7.2.33 DADF 24VRTN
IIT TRANS PWB DADF PWB 1.8
FROM DC COM P750 J752
19 A9
IIT 3.3/5
/24VRTN
20 A8
21 A7
22 A6
23 B5
24 B6
25 B7
26 B8
27 B9
IIT-DADF
CABLE
j0ki72033
7.2 Wire Network
7-33 Chapter 7 Wiring Data
7.3 BSD
Contents CH3.11 DOWNLOAD INTERFACE .......................................................................................... 26
7.3.1 Preface................................................................................................................ 1 Chain 4 Start Print Power
CH4.1 MAIN DRIVE CONTROL............................................................................................... 27
7.3.1.1 How to Use the BSDs .....................................................................................................1
7.3.1.2 Explanation of Symbols...................................................................................................1
Chain 5 Document Transportation
7.3.1.3 Signal Name....................................................................................................................2
CH5.1 DOCUMENT SETTING ................................................................................................. 36
7.3.1.4 DC Voltage ......................................................................................................................2
CH5.2 DOCUMENT SIZE SENSING (1 OF 2) ......................................................................... 37
7.3.1.5 Other Descriptions ..........................................................................................................2
CH5.3 DOCUMENT SIZE SENSING (2 OF 2) ......................................................................... 38
CH5.4 DOCUMENT FEED (1 OF 2)......................................................................................... 39
Chain 1 Standby Power
CH5.5 DOCUMENT FEED (2 OF 2)......................................................................................... 40
CH1.1 MAIN POWER ON (1 OF 2).............................................................................................3
CH5.6 DOCUMENT SCAN AND INVERT ................................................................................ 41
CH1.2 MAIN POWER ON (2 OF 2).............................................................................................4
CH5.7 DOCUMENT EXIT TRANSPORTATION ....................................................................... 42
CH1.3 LVPS CONTROL .............................................................................................................5
CH5.8 DOCUMENT PATH ....................................................................................................... 43
CH1.4 DC POWER GENERATION (1 OF 4) ..............................................................................6
CH5.9 DOCUMENT TRANSMISSION ..................................................................................... 44
CH1.5 DC POWER GENERATION (2 OF 4) ..............................................................................7
CH1.6 DC POWER GENERATION (3 OF 4) ..............................................................................8
Chain 6 Imaging
CH1.7 DC POWER GENERATION (4 OF 4) ..............................................................................8
CH6.1 DOCUMENT ILLUMINATION........................................................................................ 45
CH1.8 IIT DC POWER DISTRIBUTION....................................................................................10
CH6.2 COPY IMAGE FLOW .................................................................................................... 46
CH1.9 OPTION DC POWER DISTRIBUTION ..........................................................................11
CH6.3 SCAN IMAGE FLOW .................................................................................................... 47
CH1.10 POWER INTERLOCK SWITCHING (1 OF 2)..............................................................12
CH6.4 PRINT IMAGE FLOW.................................................................................................... 48
CH1.11 POWER INTERLOCK SWITCHING (2 OF 2) ..............................................................13
CH6.5 FAX IMAGE FLOW ....................................................................................................... 49
CH6.6 IMAGE INPUT ............................................................................................................... 50
Chain 2 Mode Selection
CH6.7 PLATEN DOCUMENT SENSING.................................................................................. 51
CH2.1 UI (W85).........................................................................................................................14
CH6.8 LPH CONTROL (Y) ....................................................................................................... 52
CH2.2 UI (S104)........................................................................................................................15
CH6.9 LPH CONTROL (M) ...................................................................................................... 53
Chain 3 Machine Run Control CH6.10 LPH CONTROL (C)..................................................................................................... 54
CH3.1 PWBS COMMUNICATION (1 OF 7) ..............................................................................16 CH6.11 LPH CONTROL (K) ..................................................................................................... 55
CH3.2 PWBS COMMUNICATION (2 OF 7) ..............................................................................17 CH6.12 COLOR REGISTRATION CONTROL ......................................................................... 56
CH3.3 PWBS COMMUNICATION (3 OF 7) ..............................................................................18 CH6.13 IIT/IOT HEATER CONTROL (OPTION) ...................................................................... 57
CH3.4 PWBS COMMUNICATION (4 OF 7) ..............................................................................19
CH3.5 PWBS COMMUNICATION (5 OF 7) ..............................................................................20
CH3.6 PWBS COMMUNICATION (5 OF 7) ..............................................................................21
CH3.7 PWBS COMMUNICATION (5 OF 7) ..............................................................................22
CH3.8 PSW DETECTION .........................................................................................................23
CH3.9 ACCESSORY.................................................................................................................24
CH3.10 ELECTRIC BILLING ....................................................................................................25
i Contents
7.3 BSD
ii 7.3 BSD
Contents
Chain 7 Paper Supplying
CH7.1 TRAY 1 PAPER SIZE SENSING....................................................................................57 Chain 9 Marking
CH7.2 TRAY 2 PAPER SIZE SENSING (3TM,TTM).................................................................58 CH9.1 DRUM/DEVE DRIVE CONTROL (Y,M,C) (2270/3370)................................................. 82
CH7.3 TRAY 3 PAPER SIZE SENSING (3TM) .........................................................................59 CH9.2 DRUM DRIVE CONTROL (Y,M,C) (4470/5570)............................................................ 83
CH7.4 TRAY 4 PAPER SIZE SENSING (3TM) .........................................................................60 CH9.3 DEVE DRIVE CONTROL (Y,M,C) (4470/5570)............................................................. 84
CH7.5 TRAY 3 PAPER SIZE SENSING (TTM).........................................................................61 CH9.4 DRUM/DEVE DRIVE CONTROL (K) ............................................................................ 85
CH7.6 TRAY 4 PAPER SIZE SENSING (TTM).........................................................................62 CH9.5 DRUM LIFE CONTROL (Y,M) ....................................................................................... 86
CH7.7 MSI PAPER SIZE SENSING .........................................................................................63 CH9.6 DRUM LIFE CONTROL (C,K) ....................................................................................... 87
CH7.8 TRAY 1 PAPER STACKING...........................................................................................64 CH9.7 CHARGING AND EXPOSURE (Y) (2270/3370) ........................................................... 88
CH7.9 TRAY 2 PAPER STACKING (3TM,TTM)........................................................................65 CH9.8 CHARGING AND EXPOSURE (Y) (4470/5570) ........................................................... 89
CH7.10 TRAY 3 PAPER STACKING (3TM) ..............................................................................66 CH9.9 CHARGING AND EXPOSURE (M) (2270/3370)........................................................... 90
CH7.11 TRAY 4 PAPER STACKING (3TM) ..............................................................................67 CH9.10 CHARGING AND EXPOSURE (M) (4470/5570)......................................................... 91
CH7.12 TRAY 3 PAPER STACKING (TTM)..............................................................................68 CH9.11 CHARGING AND EXPOSURE (C) (2270/3370) ......................................................... 92
CH7.13 TRAY 4 PAPER STACKING (TTM)..............................................................................69 CH9.12 CHARGING AND EXPOSURE (C) (4470/5570) ......................................................... 93
CH7.14 MSI PAPER STACKING ..............................................................................................70 CH9.13 CHARGING AND EXPOSURE (K) (2270/3370) ......................................................... 94
CH7.15 TRAY HEATER CONTROL (FX ONLY) .......................................................................71 CH9.14 CHARGING AND EXPOSURE (K) (4470/5570) ......................................................... 95
CH9.15 DEVELOPMENT (Y) (2270/3370) ............................................................................... 96
Chain 8 Paper Transportation CH9.16 DEVELOPMENT (Y) (4470/5570) ............................................................................... 97
CH8.1 TRAY 1 AND MSI PAPER TRANSPORTATION ............................................................72 CH9.17 DEVELOPMENT (M) (2270/3370) .............................................................................. 98
CH8.2 TRAY MODULE PAPER TRANSPORTATION (1 OF 4) (4470/5570 TTM)....................73 CH9.18 DEVELOPMENT (M) (4470/5570) .............................................................................. 99
CH8.3 TRAY MODULE PAPER TRANSPORTATION (2 OF 4) ................................................74 CH9.19 DEVELOPMENT (C) (2270/3370)............................................................................. 100
CH8.4 TRAY MODULE PAPER TRANSPORTATION (3 OF 4) (3TM)......................................75 CH9.20 DEVELOPMENT (C) (4470/5570)............................................................................. 101
CH8.5 TRAY MODULE PAPER TRANSPORTATION (4 OF 4) (TTM)......................................76 CH9.21 DEVELOPMENT (K) (2270/3370) ............................................................................. 102
CH8.6 REGISTRATION ............................................................................................................77 CH9.22 DEVELOPMENT (K) (4470/5570) ............................................................................. 103
CH8.7 PAPER PATH (2270/3370 3TM) ....................................................................................78 CH9.23 TONER CARTRIDGE LIFE CONTROL (Y,M) ........................................................... 104
CH8.8 PAPER PATH (4470/5570 3TM) ....................................................................................79 CH9.24 TONER CARTRIDGE LIFE CONTROL (C,K) ........................................................... 105
CH8.9 PAPER PATH (2270/3370 TTM) ....................................................................................80 CH9.25 TONER DISPENSE CONTROL (Y,M)....................................................................... 106
CH8.10 PAPER PATH (4470/5570 TTM) ..................................................................................81 CH9.26 TONER DISPENSE CONTROL (C,K)....................................................................... 107
CH9.27 ADC AND ENVIRONMENT SENSING...................................................................... 108
CH9.28 IBT DRIVE CONTROL .............................................................................................. 109
CH9.29 1ST BTR CONTACT RETRACT CONTROL ............................................................. 110
CH9.30 IMAGE TRANSFER TO IBT (Y) .................................................................................111
CH9.31 IMAGE TRANSFER TO IBT (M)................................................................................ 112
CH9.32 IMAGE TRANSFER TO IBT (C) ................................................................................ 113
CH9.33 IMAGE TRANSFER TO IBT (K) ................................................................................ 114
CH9.34 2ND BTR CONTACT RETRACT CONTROL ............................................................ 115
CH9.35 IMAGE TRANSFER TO PAPER................................................................................ 116
CH9.36 STRIPPING................................................................................................................117
CH9.37 DRUM CLEANING (Y,M) ...........................................................................................118
CH9.38 DRUM CLEANING (C,K) ...........................................................................................119
CH9.39 IBT CLEANING ..........................................................................................................120
CH9.40 WASTE TONER DISPOSAL......................................................................................121
CH9.41 IBT/PROCESS FAN CONTROL (2270/3370)............................................................122
CH9.42 DRIVE/HVPS/BOTTOM FAN CONTROL (2270/3370) ..............................................123
CH9.43 PROCESS FAN CONTROL (4470/5570) ..................................................................124
CH9.44 C FAN CONTROL (4470/5570) .................................................................................125
CH9.45 SUCTION/M/BOTTOM FAN CONTROL (4470/5570) ...............................................126
CH9.46 LH FAN CONTROL (4470/5570) ...............................................................................127
Chain 10 Fusing and Copy Transportation
CH10.1 FUSER DRIVE CONTROL (1 OF 2)..........................................................................128
CH10.2 FUSER DRIVE CONTROL (2 OF 2)..........................................................................129
CH10.3 FUSING HEAT CONTROL (1 OF 3) ..........................................................................130
CH10.4 FUSING HEAT CONTROL (2 OF 3) ..........................................................................131
CH10.5 FUSING HEAT CONTROL (3 OF 3) ..........................................................................132
CH10.6 ELECTRICAL COMPONENTS (FUSING HEAT).......................................................133
CH10.7 FUSING .....................................................................................................................134
CH10.8 FUSED PAPER EXIT 1..............................................................................................135
CH10.9 FUSED PAPER EXIT 2 (1 OF 4) ..............................................................................136
CH10.10 FUSED PAPER EXIT 2 (2 OF 4) ............................................................................137
CH10.11 FUSED PAPER EXIT 2 (3 OF 4) ............................................................................138
CH10.12 FUSED PAPER EXIT 2 (4 OF 4) ............................................................................139
CH10.13 DUPLEX TRANSPORTATION (1 OF 2)...................................................................140
CH10.14 DUPLEX TRANSPORTATION (2 OF 2)...................................................................141
Chain 25 ESS
CH25.1 ESS............................................................................................................................142
Chain 34 FAX
CH34.1 PCC FAX (FX ONLY) .................................................................................................143
CH34.1 FAX mini.....................................................................................................................144
iii Contents
7.3 BSD
7.3.1 Preface
Indicates where the input to a function originates. The Indicates a mechanical connection to a part.
7.3.1.1 How to Use the BSDs 1.3 example indicates that the input originates from group
1. Enter the Chain specified in the Troubleshooting chapter. function 3 of Chain 1
Indicates that a mechanical drive signal goes in the
2. Or enter the appropriate Chain, referring to the Contents. direction indicated.
3. Perform failure analysis in the Chain, using test data and Indicates where the output from a function goes. The
the general procedures in the General chapter. 6.1 example indicates that the output goes to group function
1 of chain 6. Indicates Control Logic.
4. Once you have located the failure, go to the Parts List No.
and/or Adjustment No. indicated for reference on the
BSD. A B Indicates that the signal line continues vertically.
A B P11
1 2
J11
Indicates a double plug connector.
Warning Before installing or removing parts, switch off
2 1
the main power switch and disconnect the
power cord from the outlet to avoid possible Indicates that the signal line continues horizontally.
P11
1 2
J11
Indicates a double plug connector.
electric shocks or injuries. 2 1
Indicates that the signal line goes to another zone in the
J880B
4 3
J880A
Indicates a shorting plug connector.
7.3.1.2 Explanation of Symbols ZONE
E3
same function. The example refers to zone E3. 1
Indicates that the fasten is used for connection.
Refers to the note that is usually on the same page. Indicates that the signal line goes back to another zone
1 ZONE in the same function. The example refers to zone A4
A4
Indicates that an electrically conductive material such as
Refers to test data that is usually on the same page a leaf spring and a plate is used for connection.
TD when the voltage value shown on the BSD is different Indicates that the signal line goes to a zone in another
1
from the measured value. CH8.5 sheet. The example refers to zone A2, CH8.5.
ZN A2
Indicates that the symbol-pointed-to section has been
modified to code 1V.
Refers to the Parts List No. PL stands for Parts List. Indicates that the signal line goes back to a zone in
7.7 refers to the Plate No. PL No. indicates that the CH8.5
ZN H4 another sheet. The example refers to zone H4, CH8.5.
part is listed on the specified plate. Indicates the symbol-pointed-to section has not been
PL7.7
PL No. is shown for all the replaceable parts on the modified to code 1V.
BSDs. Indicates a power line output from Chain 1.
+5VDC
(1.2 J2)
Indicates that the whole figure or the framed illustration
Refers to the adjustment item(s) in the Disassembly, Indicates frame ground. has information with 1V installed.
7.7.1 Assembly, and Adjustment chapter. 7.7.1 indicates that
the adjustment procedure is described under the 7.7.1
section in the Disassembly, Assembly, and Adjustment Indicates a twisted pair of wires.
chapter. Indicates that the whole figure or the framed illustration
has information without 1V installed.
Indicates that the signal goes from right to left, in the
Indicates a variable register that is adjustable in the field. opposite direction to the normal direction.
TP1 Indicates a feedback signal.
Indicates a signal test point.
7-1 7.3.1 Preface
7.3 BSD
7-2 7.3 BSD
7.3.1 Preface
Indicates derection the air flows. 7.3.1.4 DC Voltage
A measurement of DC voltage is made between the particular
test point and the frame unless otherwise specified by note
and test data. The measured DC voltage is in the range
Indicates switch and is also used as Interlock Switch. below:
Indicates the Cheater type of Interlock Switch.
Voltage Level Range
+5VDC （H） +4.77～+5.23VDC
Indicates the Chip Fuse. +24VDC （H） +22.90～+25.10VDC
7.3.1.5 Other Descriptions
7.3.1.3 Signal Name DC330 Input Component Voltage Level
Signal name structure The voltage levels (H/L) shown on the BSDs are the levels that
are measured by the tester. Some of them are therefore
・ Input component different from H/L displayed on the PSW.
PAPER SENSED (L) +5VDC
Operation state Logical value Voltage with signal (H)
Wiring Color
The example indicates that when paper is sensed, this
signal level is (L) and that otherwise, the signal level is (H) Wires are distinguished by color in part of the BSDs for this
with the voltage +5VDC. model. The colors of wires are shown below the signal lines
in their respective abbreviations listed below:
・ Outout components
Abbreviation Color
ON (L) +24VDC
Operation state Logical value Voltage with signal (H) BRN Brown
RED Red
ORN Orange
The example indicates that when the part is ON, the
YEL Yellow
signal level is (L) and that when it is OFF, the signal level
is (H) with the voltage +24VDC. GRN Green
BLU Blue
VIO Violet
GRY Gray
WHT White
BLK Black
GRN/YEL Green/Yellow
PNK Pink
SKY Sky
Figures on the BSDs
The grayed-out portion of the figure shows the path from Motor
or Solenoid to parts to drive.
A B C D E F G H J
1.1 MAIN POWER ON (1 OF 2)
1 GFI MAIN LOW VOLTAGE POWER SUPPLY
PL18.4 PL18.5
BREAKER
J10 ACH J1 J4
BLK
1 4 BLK
F001
J11 T20A/250V
ACN
WHT
3 6 WHT
2
P90 GND T80
GN/YL
WHT WHT
3
BLK BLK
MAIN POWER
SWITCH
PL18.5 MAIN POWER
ON ACH 1.2
J13 J12 (LVPS)
BLK BLK
4
MAIN POWER
ON ACN 1.2
J14 J15 (LVPS)
WHT WHT
MCU PWB POWER SWITCH MCU PWB BP PWB ESS PWB
PL18.2a/18.2b PL18.5 PL18.2a/ PL18.2a/ PL35.2
5 18.2b 18.2b
POWER +3.3VDC POWER
SWITCH STATUS P/J451 P/J335 SWITCH 1.3
J401 P615 J615 SW4 SW3 J615 P615 ON (L)+3.3VDC J401 STATUS
10 1 2 1 2 9 B6 113
BLU BLU BLU BLU
DC COM
(1.5 E5)
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Chain1 Standby Power
7-3 7.3 BSD
7-4 7.3 BSD
Chain1 Standby Power
A B C D E F G H J
1.2 MAIN POWER ON (2 OF 2)
MAIN LOW VOLTAGE POWER SUPPLY FINISHER OUTLET
MAIN POWER PL18.5 PL18.4
1 1.1 ON ACH POWER ON ACH
(LVPS) J4 J5 (FINISHER) P85
BLK
1 1 BLK
MAIN POWER
1.1 ON ACN POWER ON ACN
(LVPS) (FINISHER) P86
WHT
3 3 WHT
1.4 T88 GND P87
GN/YL
1.5 IH DRIVER PWB
2 PL18.3
F003 F1 POWER
T12A/250V 1.6 15A/250V 10.3
POWER ON ACH J6 J30 ON ACH
1 BLK
1
POWER 10.3
1.4 ON ACN
3 WHT
3
1.5
4470/5570
1.6 PLUG IN ACH 1.7
3 POWER ON ACN (SUB LVPS)
2 BLK
PLUG IN ACN 1.7
(SUB LVPS)
4 WHT
PLUG IN ACH 3.11
J7 (PSW)
1 BLK
PLUG IN ACN 3.11
(PSW)
4 4 WHT
RELAY
F002 POWER ON ACH 3.9
J3 (ACCESSORY)
T5A/250V 1 BLK
POWER ON ACN 3.9
(ACCESSORY)
3 WHT
PLUG IN ACH 6.13
J91 P74 J74 CE3 (IOT HEATER)
1 BLK
1 BLK BLK
5 PLUG IN ACN 6.13
CE4 (IOT HEATER)
+5VDC 2 WHT
2 WHT WHT
(1.5 B2)
PLUG IN ACH 7.11
(TRAY HEATER)
DC COM BLK
(1.5 B2)
PLUG IN ACN 7.11
(TRAY HEATER)
WHT
PLUG IN ACH 6.13
J92 (IIT HEATER)
6 1 BLK
PLUG IN ACN 6.13
(IIT HEATER)
2 WHT
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A B C D E F G H J
1.3 LVPS CONTROL MCU PWB MD PWB
PL18.2a/ PL18.2a/18.2b
ESS PWB BP PWB 18.2b FAX STBY
P/J452 1.9
1 PL35.2 PL18.2a/18.2b ON SIGNAL
10 4470/5570 SLEEP MODE
SLEEP MODE
POWER RECOVERY RECOVERY
1.1 SWITCH ON SIGNAL ON SIGNAL 1.7
P/J335 P/J451 J401 1 (SUB LVPS)
STATUS (SUB LVPS)
43 A6 3 YEL
MAIN LOW VOLTAGE POWER SUPPLY
PL18.5 1.5
4 SLEEP MODE
1
POWER SAVE RECOVERY DC POWER 1.6
SIGNAL ON SIGNAL J503 DC POWER ON/OFF SIGNAL
2 44 B5 8 1 ON/OFF LVPS FAN
YEL
CIRCUIT
3
CN101
1 YEL
DC330 042-018 2 MOT
LVPS FAN BLK
1 2 LVPS FAN HIGH SPEED SPEED
ON (H)+3VDC HIGH/LOW
6 YEL
3 3 RED
CIRCUIT
3
MD PWB
PL18.2a/18.2b
MD PWB FRONT LVPS FAN
PL18.2a/18.2b DC330 042-014 PL4.1 DC330 042-208 +3.3VDC
FRONT LVPS FAN FRONT LVPS FAN FAIL CODE
J529 ON (H)+24VDC J239 P239 P239 J239 FAIL (H)+3.3VDC J529
A13 4 1 RED WHT
3 2 A14 042-338 042-338
5 5
+24VDC-F7 MOT LVPS Front Fan Fail
4 DC COM
A15 1 4 BLK
5
DC COM
(1.6 F5)
NOTE:
1 The table below shows the relation between Sleep Mode Recovery ON Signal/LVSP 2 Turning ON DC330[042-018] makes the Fan rotate at high speed. Turning it OFF
Fan Signal and Main LVPS Output, in each power mode. makes it rotate at low speed. In this diag, after rotating at low speed, the Fan does
not stop until power OFF.
5 Warm Up Standby Semi Low Power
/Run /Low Power /Sleep 3 A part in Main Low Voltage Power Supply
Sleep Mode Recovery ON
Signal High High Low
4 For detailed info on whether each Sub is activated
LVPS Fan Operation High Low Low with Power Switch ON/OFF, see Chap. 6 General.
Rotates at high Rotates at low
Fan Operation speed speed Stops
5 Wire Color varies depending on the model.
STBY+5VDC Output ○ ○ ○ 2270/3370: BLU
4470/5570: WHT
6 +5VDC Output ○ ○ ×
+24VDC Output ○ ○ ×
○： Power supplied
×： Power cut off
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Chain1 Standby Power
7-5 7.3 BSD
7-6 7.3 BSD
Chain1 Standby Power
A B C D E F G H J
1.4 DC POWER GENERATION (1 OF 4)
ESS PWB BP PWB
PL35.2 PL18.2a/18.2b
MAIN LOW VOLTAGE POWER SUPPLY
1 PL18.5 ALL P/J335
STBY+5VDC STBY+5VDC
54
STBY+5VDC STBY+5VDC P/J309 STBY+5VDC ALL
J501 J300
1 B2 N.C 72,73
DC POWER GRY
GENERATION
UI POWER ALL
STBY+5VDC ON/OFF UI+5VDC UI+5VDC
2 B3 2 81,82
GRY
2 1 DC COM
+3.3VDC ALL
STBY ALL
STBY+5VDC +5VDC +3.3VDC
3 B4 TO 79
GRY
POWER STBY +3.3VDC
ON ACH +5VDC
(1.2 D2) P/J335 ALL
DC COM +3.3VDC +3.3VDC
7 A2 48
VIO
POWER
ON ACN RBT ALL
3 (1.2 D3) RBT POWER +3VDC ALL
DC COM ON/OFF RBT+3VDC
8 A3 3 51
VIO
DC COM
DC COM DC COM ALL
CR2901
9 VIO
A4 (ORN)
P/J309
DC COM
3,6,13,18,21,24,27 ALL
31,34,41,44.47,50 DC COM
4 53,56,59,62,65,68
74,80,94,99,103
108,114,119,124
128.134
P/J335
1,9,11,17,19,21,27
29,31,37,39,45,57
80,87,89,96,98
105,107,109,116
127,132
5
MD PWB
PL18.2a/18.2b NOTE: 1 Short Protection (Over-current Protection)
F1 If STBY +5VDC output is shorted, all the outputs are cut off.
2A ALL To restore them, repair the short circuit, power off, allow 15 sec, and then power on.
J502 STBY+5VDC J520 STBY+5VDC
1 GRY
7
Over-voltage Protection
If STBY +5VDC output reaches +6VDC, all the outputs are cut off.
ALL To restore them, power off, allow 15 sec, and then power on.
DC COM DC COM
6 3 VIO
4
2 When the M/C goes into Low Power Mode, UI+5VDC output stops.
3 When the M/C goes into Sleep (CPU OFF) Mode, RBT+3VDC output stops.
j0ki730104
A B C D E F G H J
NOTE: FAIL CODE
1.5 DC POWER GENERATION (2 OF 4) ESS PWB
PL35.2 1 Short Protection (Over-current Protection) 041-345
MAIN LOW VOLTAGE POWER SUPPLY If +5VDC output is shorted, +5VDC output except
MD PWB F2 Blows
1 PL18.5 ALL STBY+5VDC and +24VDC output are cut off.
J501 +5VDC J300 +5VDC
4 B5 To restore them, repair the short circuit, power off,
DC POWER GRY
allow 15 sec, and then power on.
GENERATION
+5VDC Over-voltage Protection
5 B6 CR2903
GRY (ORN) If +5VDC output reaches +6VDC, it is cut off.
To restore it, power off, allow 15 sec, and then power on.
1.2
DC COM DC COM
2 1 10 A5
VIO
POWER
ON ACH +5VDC 1.2
(1.2 D2)
DC COM ALL
DC COM
11 VIO
A6
POWER
ON ACN
(1.2 D3) OPTION
MCU PWB MD PWB USB HUB PWB
PL18.2a/18.2b PL18.2a/18.2b PL1.7
ALL ALL
3 +5VDC +5VDC
F1
P/J452 ALL
J510 +5VDC J401 2A J536 J2 +5VDC
1 5 59,60 1 1
GRY GRY
AVREF ALL
(+3.3VDC)
AVREF ALL ALL
DC POWER (+3.3VDC) DC COM
1.3 ON/OFF 78,79 2 3
VIO
SIGNAL +5VDC
+3.3VDC ALL
TO
+3.3VDC ALL BP PWB
4 +3.3VDC PL18.2a/18.2b
22,23
ALL USB ALL
+3.3VDC +2.5VDC J1343 +5VDC
TO ALL 3 1
GRY
+2.5VDC +2.5VDC
5
12,30,36,62 ALL ALL
DC COM 64,66,68,70 DC COM DC COM
6 VIO
4 72,74,76,82 4 VIO
2
ALL 85,97 +5VDC
5 DC COM
F2 LPH ALL MCU PWB
3.15A +5VDC PL18.2a/18.2b
FUSE BLOWS P/J452
+5VDC J520 SIGNAL 2
2 GRY
8 77 041-345
LPH ALL
LPH+5VDC +1.8VDC
TO
6 LPH+1.8VDC
DC COM ALL
DC COM
7 VIO
6
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Chain1 Standby Power
7-7 7.3 BSD
7-8 7.3 BSD
Chain1 Standby Power
A B C D E F G H J
NOTE: 1 Short Protection (Over-current Protection)
1.6 DC POWER GENERATION (3 OF 4) ESS PWB BP PWB
PL35.2 ALL PL18.2a/18.2b If +24VDC output is shorted, +5VDC output except STBY+5VDC
MAIN LOW VOLTAGE POWER SUPPLY +24VDC and +24VDC output are cut off. To restore them, repair the short
PL18.5 P/J309 ALL circuit, power off, allow 15 sec, and then power on.
1 DC POWER +24VDC
1.11
1,2 +24VDC
F2901 CR2904 Over-voltage Protection
GENERATION 6.3A (ORN)
+24VDC J501 J300 +24VDC If +24VDC output reaches +26.7VDC, it is cut off. To restore it,
1 6 A8 IIT POWER TO
ORN power off, allow 15 sec, and then power on.
ON/OFF IPS
POWER +24VDC DC COM +3VDC
ON ACH 12 B8 IPS
FAIL CODE
(1.2 D2) VIO
ALL ALL MCU PWB
DC COM +3VDC
DC COM 139 PL18.2a/18.2b 041-325
+24VDC ALL
POWER MCU PWB F2 Blows
ON ACN MD PWB
(1.2 D3)
PL18.2a/18.2b ALL F2 +24VDC
2 +24VDC ALL 041-326
DC POWER +24VDC J510 J520 P/J452 2A -F2
1.3 ON/OFF 3 9 2,3,4 MCU PWB F3 Blows
ORN
SIGNAL 2270/3370 F3 F3 +24VDC
+24VDC 1.9 4A ALL
5A -F3 -F3 041-346
(2270/3370)
FUSE BLOWS MD PWB F3 Blows
4470/5570 F4 041-325
+24VDC 1.9 SIGNAL 2,3
5A -F4 041-348
041-326
SLV+24VDC (4470/5570)
3 (1.7 G2) MD PWB F4 Blows
041-349
FUSE BLOWS FUSE BLOWS
SIGNAL 3,4 SIGNAL 3,4 041-346 MD PWB F6 Blows
69
F5 041-348
+24VDC 1.9 041-350
4A -F5
MD PWB F7 Blows
F6 +24VDC
4A ALL
-F6 041-352
4
F7 MD PWB F5 Blows
+24VDC ALL
2A -F7
041-361
FUSE BLOWS FUSE BLOWS 041-349
MD PWB F16 Blows
SIGNAL 5,6,7 SIGNAL 5,6,7
71 041-350
F16 +24VDC
1.0A ALL 041-352
-F16
5 FUSE BLOWS FUSE BLOWS
SIGNAL 16 SIGNAL 16
53 041-361
ALL
DC COM ALL
DC COM DC COM
8 2 54
VIO
2270/3370
+24VDC 1.7
+24VDC J502 (IIT/ESS)
6 2 ORN
DC COM 1.7
DC COM (IIT/ESS)
4 VIO
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A B C D E F G H J
1.7 DC POWER GENERATION (4 OF 4)
4470/5570
1 SUB LOW VOLTAGE POWER SUPPLY MD PWB
PL18.3 PL18.2a/18.2b
SLV ALL
DC POWER +24VDC
GENERATION
PLUG IN ACH F001
1.2 250V/10A ALL
(SUB LVPS) J8 J504 +24VDC J536 +24VDC
2 1 3 7
BLK ORN
1.2 PLUG IN ACN +24VDC ALL
(SUB LVPS) DC COM DC COM
WHT
1 1 VIO
8
2
J9 ACN +24VDC 1.8
N.C 1 J505 +24VDC (IIT)
1 ORN
ACH DC COM 1.8
N.C 3 DC COM (IIT)
MD PWB 3 VIO
PL18.2a/
18.2b STBY
J536 +5VDC J506 ESS PWB
3 6 GRY
1 PL35.2
STBY F2904
6.3A IPS
+5VDC
+24VDC +24VDC ALL
(1.4 E5) J300
DC COM 2 ORN ORN
A1
5 VIO
2
ON/OFF
DC COM
(1.4 E6) CR2907
(YEL)
DC COM ALL
DC COM
SLEEP MODE 4 B1
RECOVERY VIO VIO
4
1.3 ON SIGNAL
(SUB LVPS)
YEL
3
NOTE:
2270/3370 1 Short Protection (Over-current Protection)
If +24VDC output is shorted, it is cut off.
1.6 +24VDC To restore it, repair the short circuit, power off,
(IIT/ESS) SJ01 SJ01 +24VDC J300
2 1 A1 allow 15 sec, and then power on.
ORN ORN ORN
5 Over-voltage Protection
If +24VDC output reaches +26.7VDC, it is cut off.
To restore it, power off,
DC COM allow 15 sec, and then power on.
VIO
B1
+24VDC 1.8
+24VDC (IIT)
3 ORN
6
DC COM 5 DC COM
1.6 VIO 1.8
(IIT/ESS) DC COM (IIT)
VIO
6 7 VIO
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Chain1 Standby Power
7-9 7.3 BSD
7-10 7.3 BSD
Chain1 Standby Power
A B C D E F G H J
1.8 IIT DC POWER DISTRIBUTION DADF PWB
PL51.2
IIT TRANS PWB F2
PL1.7 +24VDC
1 +24VDC
ALL 1.25A -F2 ALL
F7
2.5A +24VDC-F7 6.1 F3 +24VDC
1.25A -F3 5.7
2270/3370 F8
4A 6.1
F3 +24VDC-F8
1.7 +24VDC P750 J752 5.1
(IIT) J700 P700 J720 8A +24VDC +24VDC
1-4 B1-B4
ORN
3 ORN
2
5-9 A14-A10
2
DC COM F6
1.7 ALL +24VDC 4A ALL
(IIT) DC COM +5VDC
1 1 TO
VIO VIO
+5VDC ALL
19-22 A9-A6 DC COM
23-27 B5-B9
DC COM
(1.8 D2)
4470/5570 F5
3 +5VDC 1A ALL
18 B10 +5VDC
1.7 +24VDC
(IIT) 35,36 A4,A5
ORN
1.7 DC COM
(IIT) ALL
VIO 30 A3 DC COM
32,33 A1,A2
DC COM IIT-DADF
4 (1.8 D2) CABLE
F5
+5VDC 4A +3.3VDC ALL
TO
+3.3VDC
+5VDC ALL
ANA 3.3V
5 TO
ANA 3.3V
+24VDC ALL
ANA 10V
TO
ANA 10V
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A B C D E F G H J
1.9 OPTION DC POWER DISTRIBUTION FAX G4
DC/DC FAX PWB
MD PWB CONVERT PWB PL10.11
PL18.2a/18.2b PL10.9a/10.9b
1
FAX STBY STBY STBY
1.3 +5VDC ALL
ON SIGNAL J592 P904 J904 J651 +5VDC J651 +3.3VDC CNJ352 +3.3VDC
B8 GRY
1 GRY
1 TO 5 GRY
3
STBY
+3.3VDC
+5VDC
ALL
DC COM DC COM DC COM
A8 VIO
3 VIO
3 4 VIO
4
DC COM DC COM
(1.4 E6)
2
N.C 2 GRY
2
TRAY MODULE PWB
PL10.9a/10.9b
ALL
J542 +5VDC +5VDC
3 GRY
6 GRY
1
F7
+5VDC 1A +5VDC ALL
J541
B5 GRY
12 ALL
DC COM DC COM
+5VDC 4 VIO
7 VIO
2
3 (1.5 G3)
ALL
DC COM DC COM
B4 VIO
11 ALL
+24VDC +24VDC
DC COM 1 ORN
4 ORN
5
(1.5 G5)
2270/3370 ALL
+24VDC +24VDC
B2 ORN
10 ALL
DC COM DC COM
+24VDC-F3 2 VIO
5 VIO
6
(1.6 F2)
DC COM DC COM ALL
4
B1 VIO
9
DC COM
(1.6 F5)
J593 +24VDC P678 J678 HCF
4470/5570 1 1 FAX Mini FAX mini PWB
ORN
PL10.10
3 ORN
3 STBY STBY ALL
+24VDC-F4 1 P904 J904 J352
(1.6 F3) DC COM +5VDC +5VDC
1 GRY
7
2 VIO
2
DC COM DC COM ALL
5
4 VIO
4 3 VIO
4
N.C 2 N.C ALL
DC COM FINISHER +5VDC +5VDC
(1.6 F5) J591 +24VDC 6 1
1 GRY
ORN
DC COM DC COM ALL
+24VDC-F5 2
(1.6 F4) 7 VIO
2
DC COM
3 VIO ALL
+24VDC +24VDC
DC COM 4 ORN
5
6 (1.6 F5)
DC COM DC COM ALL
5 VIO
6
NOTE: 1 Power for Optional HCF 2 Power for Optional Finisher
See the separate HCF service manual. See the separate Finisher service manual.
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Chain1 Standby Power
7-11 7.3 BSD
7-12 7.3 BSD
Chain1 Standby Power
A B C D E F G H J
1.10 POWER INTERLOCK SWITCHING (1 OF 2)
MD PWB L/H COVER MD PWB FRONT MD PWB MCU PWB
1 PL18.2a/ INTERLOCK DC330 077-300 PL18.2a/18.2b COVER DC330 077-303 PL18.2a/18.2b PL18.2a/18.2b
18.2b SWITCH L/H COVER INTERLOCK FRONT COVER
PL14.1 INTERLOCK SWITCH SWITCH INTERLOCK SWITCH
CLOSED (H)+24VDC PL18.5 CLOSED (H)+24VDC
RELAY ON 1.11
J534 J100 J100 J534 J521 J101 J101 J521 +24VDC
1 B2 A2 2 1 B2 A2 3 INTLK SW
ORN ORN ORN ORN OPEN
+3.3VDC P/J452 10.3
+24VDC (IH SAFETY)
(1.6 F2) 81
077-301 +3.3VDC
2 DC COM
077-300 FAIL CODE
DC COM 077-300
3 B1 A1 4 4 B1 A1 6 Front Cover Interlock Open
YEL YEL YEL YEL
DC COM
(1.5 H5) 077-301
L/H Cover Interlock
MCU PWB BP PWB ESS PWB Open
3 PL18.2a/18.2b PL18.2a/18.2b PL35.2
094-300
+3.3VDC IBT Front Cover Open
P/J452 P/J451 P/J335
80 A4 114
ELECTRICAL COMPONENTS
4 IBT FRONT COVER MCU PWB
SWITCH PL18.2a/18.2b
PL18.5 DC330 077-307 L/H COVER FRONT COVER
IBT FRONT COVER +3.3VDC INTERLOCK SWITCH INTERLOCK SWITCH
SWITCH
J416 DC COM J272 J272 CLOSED (L)+3.3VDC J416
2 BLU 1 2 BLU
1 094-300
DC COM
(1.5 E5)
IBT FRONT COVER
SWITCH
j0ki730110
A B C D E F G H J
FAIL CODE
1.11 POWER INTERLOCK SWITCHING (2 OF 2) MCU PWB
PL18.2a/18.2b 041-327
MD PWB MAIN LOW VOLTAGE POWER SUPPLY INTLK ON ALL
PL18.2a/ PL18.5 J510 J401 +24VDC MCU PWB F4 Blows
1 18.2b 4 ORN
1
INTERLOCK F4
RELAY INTLK ON ALL 041-328
2A +24VDC-F4
MCU PWB F5 Blows
F5 INTLK ON
RELAY ON 4A ALL
J520 +24VDC J503 +24VDC-F5 041-353
10 YEL
5
MD PWB F8 Blows
RELAY ON
+24VDC FUSE BLOWS
(1.10 H1) SIGNAL 4,5 041-354
BYPASS 041-327
2 RELAY MD PWB F9 Blows
DC COM ALL 041-328
9 VIO
2 041-355
+24VDC MD PWB F10 Blows
(1.6 B1)
MD PWB
PL18.2a/18.2b 041-356
INTLK ON ALL
J520 +24VDC MD PWB F11 Blows
5 ORN
1
F8 INTLK ON
4A ALL 041-357
3 +24VDC-F8
MD PWB F12 Blows
F9 INTLK ON
4A ALL
ELECTRICAL COMPONENTS +24VDC-F9 041-358
IH DRIVE PWB IIT TRANS PWB DADF PWB
F10 INTLK ON MD PWB F13 Blows
IH EXHAUST 4A ALL
MAIN LOW FAN USB HUB PWB +24VDC-F10
VOLTAGE 041-359
POWER SUPPLY FUSE BLOWS 041-353
P/J452 MD PWB F14 Blows
SIGNAL 8,9,10
73 041-354
4 POWER SWITCH IH INTAKE FAN F11 INTLK ON 041-360
6.3A ALL 041-355
+24VDC-F11 MD PWB F15 Blows
MAIN POWER ESS PWB F12 INTLK ON
SWITCH 6.3A +24VDC-F12 ALL
BP PWB F13 INTLK ON ALL
FRONT LVPS 6.3A +24VDC-F13
FAN
MCU PWB 041-356
FUSE BLOWS
5 SIGNAL 11,12,13
LVPS FAN 75 041-357
F14 INTLK ON
MD PWB 1A ALL 041-358
+24VDC-F14
SUB LVPS DC/DC CONVERT
(4470/5570) F15 INTLK ON
PWB 1A +24VDC-F15 ALL
PSW OUTLET FAX PWB FUSE BLOWS
SIGNAL 14,15
52 041-359
6
GFI BREAKER ALL 041-360
TRAY MODULE PWB DC COM
10 VIO
3
FINISHER OUTLET
j0ki730111
Chain1 Standby Power
7-13 7.3 BSD
7-14 7.3 BSD
Chain2 Mode Selection
A B C D E F G H J
ELECTRICAL COMPONENTS
2.1 UI (W85)
INVERTER
UI I/F PWB (W85) DISPLAY UI I/F PWB (W85)
PL1.8 PL1.8 UI FUNCTION PWB
1 ESS-UI
COMMUNICATION
TOUCH PANEL
J1 J3 USB CONNECTOR
SEE CH3
UI
CABLE
UI FUNCTION
PWB
PL1.8 LCD ASSY
2 J11 J2 J7 CJ1
FLAT FLAT UI 10 KEY PWB
CABLE CABLE
UI 10 KEY
PWB
PL1.8 DISPLAY
J15 J5
UI FAX KEY PWB
3 FLAT
CABLE
OPTION INVERTER
PL1.8
UI FAX KEY 2 CN2
PWB 1,2
PL1.3
J10 J4 J6 4 J12
1-4 1-4
4 FLAT
CABLE
T2 GND T1
GN/YL
ESS PWB BP PWB USB CONNECTOR
5 PL35.2 PL18.2a/18.2b PL1.8
P/J309
J1313 USB DATA USB J1 USB P1 USB P2
USB USB
CABLE CABLE
OPTION
USB HUB PWB
PL1.7
6
J5 J1
j0ki730201
A B C D E F G H J
ELECTRICAL COMPONENTS
2.2 UI (S104)
UI I/F PWB (S104) S104 DISPLAY PANEL UI LED PWB
PL1.12 PL1.10
1 ESS-UI
COMMUNICATION
TOUCH PANEL S104 DISPLAY PANEL
J1 J3
SEE CH3
UI UI LED BACK
CABLE LIGHT PWB
UI 10 KEY LCD ASSY
PWB
PL1.11 UI I/F PWB
2
J16 J5 J7 J17 CN1 (S104)
FLAT FLAT
CABLE CABLE
UI LED PWB UI LED BACK
PL1.12 LIGHT PWB
PL1.12
J20 4 J8 J9 4 J18 P19 CN2 6
1-4 1-4 1-4 1-4 1-6
4
UI 10 KEY PWB
IIT側
ESS PWB BP PWB USB CONNECTOR
PL35.2 PL18.2a/18.2b PL1.9
P/J309
5 J1313 USB DATA USB J1 USB P1 USB P2
USB USB
CABLE CABLE
OPTION
USB HUB PWB
PL1.7
J5 J1
6
j0ki730202
Chain2 Mode Selection
7-15 7.3 BSD
7-16 7.3 BSD
Chain3 Machine Run Control
A B C D E F G H J
FAIL CODE
3.1 PWB COMMUNICATION (1 OF 7)
041-310 IM Logic Fail
1 ESS PWB BP PWB MCU PWB BP PWB ESS PWB 041-340 MCU Nvm(EEPROM) Data Fail
PL35.2 PL18.2a/ PL18.2a/18.2b PL18.2a/ PL35.2
18.2b 18.2b MCU Nvm(EEPROM) Access Fail
041-341
ESS-IOT IOT-ESS
COMMAND P/J335 P/J451 STATUS P/J451 P/J335 041-342 MCU Nvm(EEPROM) Buffer Fail
110 B9 A9 40 042-337
041-347 Serial I/O Fail
045-310
DOWNLOAD DOWNLOAD
CLOCK ACKNOWLEDGE 042-337 NOHAD Logic Fail
111 B8 A7 42 045-311
2 Image Ready NG
045-310
045-312
DOWNLOAD
RESET IOT POWER STATUS 045-311 Controller Communication Fail
41 A8 041-310 A3 121
+3.3VDC 045-312 Drive Logic Fail
041-340 (1.5 E4)
DOWNLOAD
START 089-617 RC Lead Regi Over Range Fail
112 B7 041-341 EEPROM
3 041-342
POWER UP
STATUS 089-617
115 A5
IOT POWER
ON
56 B4 MD PWB MCU PWB
PL18.2a/18.2b PL18.2a/18.2b
4 SERIAL I/O SERIAL I/O
DATA OUT 0 P/J452 P/J452 DATA IN 0
18 15
SERIAL I/O SERIAL I/O
DATA OUT 1 DATA IN 1
19 16
041-347
SERIAL I/O SERIAL I/O
DATA OUT 2 DATA IN 2
5 20 17
SERIAL I/O SERIAL I/O
DATA OUT 3 WD
21 13
SERIAL I/O
CLOCK
11
6
SERIAL I/O
SYNC
14
j0ki730301
A B C D E F G H J
3.2 PWB COMMUNICATION (2 OF 7)
TRAY MODULE PWB
PL10.9a/10.9b/11.17
1 MCU PWB MD PWB MD PWB MCU PWB
PL18.2a/18.2b PL18.2a/18.2b SW 1 2 3 4 PL18.2a/18.2b PL18.2a/18.2b
1 ON
OFF
+5VDC
MCU TO TRAY MODULE TRAY MODULE TO MCU
P/J452 J592 COMMUNICATION LINE J541 J541 COMMUNICATION LINE J592 P/J452
83 A1 YEL 1 2 YEL
A2 84 077-211
DC330 077-033 DC330 077-032
DC COM
REGI STOP SIGNAL FEED READY SIGNAL 077-212
ON (H)+5VDC ON (L)+3.3VDC
077-214
2 DC330 077-121 +5VDC DC330 077-120 +3.3VDC
REGI STOP SIGNAL FEED READY SIGNAL 077-215
SENSED (H)+5VDC SENSED (L)+3.3VDC
A3 YEL 3 5 YEL
A5 077-314
DC330 077-034 DC330 077-105
DC COM TRAY 2 FEED +3.3VDC
FEED ON SIGNAL
ON (H)+5VDC OUT SENSOR
PAPER SENSED (L)+3.3VDC
DC330 077-123 +5VDC 6 YEL
A6
DC330 077-106
FEED ON SIGNAL +3.3VDC
SENSED (H)+5VDC TRAY 3 FEED
3 A4 YEL 4 OUT SENSOR
PAPER SENSED (L)+3.3VDC
DC COM 7 YEL
A7
DC330 077-107
TRAY 4 FEED +3.3VDC
OUT SENSOR
PAPER SENSED (L)+3.3VDC
8 YEL
B7
4
NOTE: FAIL CODE
1 The table shows the relation between DIP Switch ON/OFF and Tray Type. 077-211
Tray Type SW1 SW2 SW3 SW4 Tray Module Kind Mismatch
3TM (25/30/35 PPM) - - ON ON 077-212
TTM (25/30/35 PPM) - - OFF ON Tray Module Reset Fail
5 3TM (40/45/55 PPM) OFF ON OFF ON
077-214
TTM (40/45/55 PPM) OFF ON ON ON
Tray Module Logic Fail
077-215
Tray Module
Communication Fail
077-314
6 P/H Module Logic Fail
j0ki730302
Chain3 Machine Run Control
7-17 7.3 BSD
7-18 7.3 BSD
Chain3 Machine Run Control
A B C D E F G H J
FAIL CODE
3.3 PWB COMMUNICATION (3 OF 7)
BP PWB ESS PWB 062-310
PL18.2a/ PL35.2
ESS PWB BP PWB IIT TRANS PWB 18.2b IIT-ESS Communication
1 PL35.2 PL18.2a/18.2b PL1.7 Fail
ESS-IIT/IPS P/J309 EEPROM EEPROM 062-310
J390 J7192 J7192 DO J390 P/J309 062-311
COMMAND DI
102 31 GRY 10 6 GRY
35 100 062-311
IIT Software Logic Fail
RAM 062-345
POWER EEPROM 062-330
SATAUS CS 062-362
101 33 GRY 8 EEPROM GAPWM Hard Fail
062-392
062-341
2 DOWNLOAD IIT POWER
CLOCK+ STATUS (2270/3370) GAP PWB
37 GRY 4 40 GRY
1 91 062-395 Configuration Fail
DOWNLOAD
CLOCK DC COM
33 062-345
DOWNLOAD +24VDC
CLOCK- (1.8 E1) IIT EEPROM Fail (IIT)
39 GRY 2
062-362
40,34,28,26 DOWNLOAD 1,7,13,15 X Hard Fail
CLOCK-
3 4,2,15,17 GRY 37,39,26,24
25,27 16,14 062-392
DC COM
(1.8 D2) IIT Memory Fail
DC COM
(1.4 H4) IIT IIT 062-395
PING PING
113 12 GRY 29 12 GRY
29 83 062-398 Trans PWB Power Cable
Connection Fail
VIDEO 062-396
J336 J7191 J7191 PING J336
4 1 BLU
51 2 50 138 062-397 CCD Cable
IIT Connection Fail
CABLE
4470/5570 2270/3370 062-397
CCD LENS CCD LENS IIT-Cont Video Cable
ASSEMBLY ASSEMBLY Connection Fail
PL1.4 J700 PL1.4 J700 J710
50 50 50 062-398
IIT-Cont I/O Cable
CCD Connection Fail
5
PING
1 1 1 1 51 137 062-396
FLAT IIT
CABLE CABLE
4470/5570 2270/3370 2270/3370
ONLY 062-341
GAPWM PWB GAP PWB
(OPTION) PL35.2
PL35.3
P/J321 P/J321
6
062-330
j0ki730303
A B C D E F G H J
3.4 PWB COMMUNICATION (4 OF 7)
BP PWB ESS PWB
PL18.2a/ PL35.2
ESS PWB BP PWB UI I/F PWB (W85) PL1.8 18.2b
1 PL35.2 PL18.2a/18.2b UI I/F PWB (S104) PL1.12
ESS-UI UI-ESS
P/J309 J1311 COMMAND + J1 J1 J1311 P/J309
STATUS +
8 19 19 20 20 5
ESS-UI UI-ESS
COMMAND - STATUS -
7 44 44 45 45 4
UI
P/J335 RELEASE +
2 63 18 18
UI
RELEASE -
62 43 43
UI
DETECT R
1 1
RBT3V
(1.4 H4)
3
DC COM
UI
DETECT L
P/J309 50 50 9
LED ERR
76 5 5 LED ERR
UI
LED SLEEP HOT KEY
77 6 6 LED SLEEP HOT KEY 31 31 78
LED DAT UI
75 30 30 LED DAT CABLE
4
P/J335
LVDS SIGNAL
F502
0.75A/6V UI+5VDC
29 29
UI+5VDC
(1.4 H2)
5 F503
0.75A/6V STBY+5VDC
22,23 22,23
47,48 47,48
STBY
+5VDC
(1.4 H1) F501
0.75A/30V +24VDC
3,27 3,27
+24VDC
(1.6 F1) 2,4,10,11 2,4,10,11
6 14,17,21 14,17,21
DC COM
24,25,26 24,25,26
28,37,40 UI 28,37,40
DC COM
(1.4 H4) 46,49 CABLE 46,49
j0ki730304
Chain3 Machine Run Control
7-19 7.3 BSD
7-20 7.3 BSD
Chain3 Machine Run Control
A B C D E F G H J
3.5 PWB COMMUNICATION (5 OF 7)
ESS PWB BP IIT TRANS DADF PWB IIT
PL35.2 PWB PWB PL51.2 TRANS
1 PL18.2a PL1.7 PWB
/18.2b PL1.7
IIT/IPS-DADF DADF-IIT/IPS
P/J309 J390 COMMAND + J7192 P750 J751 J751 P750 J7192 STATUS +
23 32 GRY 9 11 8 6 10 3 GRY
A
IIT/IPS-DADF DADF-IIT/IPS
COMMAND - STATUS -
22 30 GRY 11 29 7 5 28 5 GRY
DC330 005-083
+3.3VDC +5VDC B
2 DOCUMENT READY
DADF CLOSED ON (L)+3.3VDC
SIGNAL
98 8 GRY
33 13 4 +3.3VDC DC330 062-201
DC COM DC COM DOCUMENT REGIST
SENSED (L)+3.3VDC
3 16 23 GRY
31 1 DC COM +3.3VDC DC330 062-240 C
DC COM DC COM DADF
(1.7 D2) (1.7 J4) EXIST (L)+3.3VDC
2 34 25 GRY
3
DC COM +3.3VDC D
(1.7 J4)
+3.3VDC +5VDC
DADF PAGE SYNC
J752 SIGNAL
DADF RESET B14 14 19 GRY
SIGNAL J752
84 24 GRY 17 12 B12 DC COM +3.3VDC E
DC COM
DC330 005-224 DC COM
DADF L REGI
SACN START SIGNAL
SENSED (H)+3.3VDC B11 17 35 GRY
BP PWB ESS PWB
IIT-DADF PL18.2a/ PL35.2
4 DC330 062-091 +3.3VDC +5VDC DC COM
CABLE
F
18.2b
DOCUMENT EXCHANGE
ON (L)+3.3VDC A DADF-IIT/IPS
86 20 GRY 21 15 B13 J390 P/J309
STATUS + 20
GRY
38
DC COM DC COM T1
B DADF-IIT/IPS 005-210
IIT-DADF RAM 005-275 STATUS -
CABLE GRY
36 19 062-277
IPS
EEPROM 005-280 DC330 005-083 DC330 062-201 +3VDC
C DOCUMENT READY DOCUMENT REGIST
ON (L)+3.3VDC SENSED (L)+3.3VDC
5 GRY
18 88
IPS
DC330 062-240 +3VDC
D DADF
EXIST (L)+3.3VDC
GRY
16 87
IPS
+3VDC
FAIL CODE
E DADF PAGE SYNC
005-210 005-280 SIGNAL
GRY
22 85
DADF Download Fail DADF EEPROM Fail IPS
6 +3VDC
005-275 062-277 F DADF L REGI
SIGNAL
DADF RAM Test Fail IIT/IPS-DADF Communication Fail GRY
6 89
j0ki730305
A B C D E F G H J
FAIL CODE
3.6 PWB COMMUNICATION (6 OF 7)
047-213
Finisher Kind Mismatch
1 MCU PWB MD PWB FINISHER MD PWB MCU PWB
PL18.2a/ PL18.2a/18.2b PL18.2a/ PL18.2a/18.2b 047-216
18.2b 1 18.2b
Finisher Communication Fail
+5VDC
IOT TO FINISHER FINISHER TO IOT
P/J452 J590 COMMUNICATION LINE COMMUNICATION LINE J590 P/J452
86 9 YEL YEL
10 87 047-213
DC COM 047-216
REGI CLUTCH FINISHER
ON (H)+5VDC DETECT SIGNAL
2 8 YEL YEL
1 N.C
DC COM
FINISHER LVPS
ENABLED
3 YEL
+3.3VDC +5VDC
IOT EXIT SENSOR
PAPER SENSED (H)+5VDC
2 YEL
3 DC COM
SIGNAL GND
11 VIO
DC COM
(1.5 G5)
SPARE
N.C 4 YEL
4
SPARE
N.C 5 YEL
SPARE
N.C 7 YEL
NOTE: 1 See the separate Finisher service manual.
j0ki730306
Chain3 Machine Run Control
7-21 7.3 BSD
7-22 7.3 BSD
Chain3 Machine Run Control
A B C D E F G H J
3.7 PWB COMMUNICATION (7 OF 7)
MD PWB MCU PWB
MCU PWB MD PWB HCF PL18.2a/18.2b PL18.2a/18.2b
1 PL18.2a/ PL18.2a/18.2b
18.2b
IOT TO HCF HCF TO IOT
P/J452 J594 COMMUNICATION LINE P678 J678 J678 P678 COMMUNICATION LINE J594 P/J452
83 11 BLU B4 B5 1 B6 B3 BLU
12 84 047-217
HCF FEED STOP
(L)+5VDC
3 BLU
A4 A3
DC COM
2 +5VDC HCF RESET/LVPS
ENABLED (H)+5VDC
4 BLU
A3 A4
HCF NO PAPER +5VDC
HCF FEED OUT 1 SENSOR 1 NO PAPER
REQUEST (L)+5VDC SENSED (L)+5VDC
13 BLU B2 B7 B8 B1 BLU
14
DC COM HCF NO PAPER
HCF FEED OUT 2 SENSOR 2 NO PAPER
3 REQUEST (L)+5VDC SENSED (L)+5VDC
N.C 2 A5 A2 N.C N.C A1 A6 1 N.C
BLU BLU
RS422 SELECTED HCF DETECTED
(L)+5VDC (L)+5VDC
N.C 5 BLU
A2 A5 A6 A1 BLU
6 N.C
MCU-HCF HCF-MCU
COMMAND+ STATUS+
N.C 7 BLU
B8 B1 B3 B6 BLU 9 N.C
4
MCU-HCF HCF-MCU
COMMAND- STATUS-
N.C 8 BLU
B7 B2 B4 B5 10 N.C
BLU
NOTE: 1 See the separate HCF service manual. FAIL CODE
047-217
5
Feeder Comm Fail
j0ki730307
A B C D E F G H J
FAIL CODE
3.8 PWBS DETECTION
041-351 MD Detect Fail
MCU PWB MD PWB MCU PWB MD Type Mismatch
PL18.2a/18.2b PL18.2a/18.2b PL18.2a/18.2b 041-369
1
+3.3VDC
MD PWB
P/J452 DETECT (L)+3.3VDC P/J452
100 1 041-351
DC COM
(1.5 E5) 4470/5570 2270/3370
+3.3VDC
MD PWB MD PWB
TYPE SIGNAL TYPE SIGNAL
2 91 91 041-369
DC COM
(1.5 G5)
BP PWB
PL18.2a/18.2b
+3.3VDC
BP PWB
DETECT (L)+3.3VDC P/J451
3
B2
DC COM
(1.4 H4)
ESS PWB
PL35.2
RBT
4 +3VDC
P/J335
71
70
5 P/J309
71
140
DC COM
(1.4 E4)
j0ki730308
Chain3 Machine Run Control
7-23 7.3 BSD
7-24 7.3 BSD
Chain3 Machine Run Control
A B C D E F G H J
NOTE:
3.9 ACCESSORY
1 For accessories to be installed, see Chap. 8 Accessories.
ESS PWB
1 PL35.2
2 When the M/C goes into Sleep (CPU OFF/CPU Sleep) Mode, +5VDC and +24VDC stop.
J351
6
3 For the details of Fail Codes for accessories, see Chap. 2 Controller FIP.
5
3
3
2
7
RBT
+3VDC DC COM
(1.4 E4)
12
3
F2302
0.75A
/30V
14
+24VDC
13
DC COM 1
(1.6 D2) ACCESSORY
F2301
4 0.75A 8
2 EPSV /13.2V
POWER 9
CONTROL
STBY
+5VDC 10
DC COM
(1.4 E4)
15,16
5
1.2 POWER ON ACH
(ACCESSORY) P903
BLK
1
1.2 POWER ON ACN
(ACCESSORY)
WHT
2
6
T89
GN/YL
3
j0ki730309
A B C D E F G H J
FAIL CODE
3.10 ELECTRIC BILLING
124-310 DC132 11
1 MCU PWB BP PWB ESS PWB 124-311 DC132 09
PL18.2a/18.2b PL18.2a/18.2b PL35.2
124-312 DC132 12
124-310 124-322 124-313 DC132 10
124-311 124-323 124-314 DC132 01
BILLING
DATA 124-312 124-324 124-315 DC132 02
BILLING (MASTER)
2 DATA
(BACKUP 2) 124-313 124-325 124-316 DC132 03
124-314 124-344 124-317 DC132 04
BILLING
DATA 124-315 124-345 124-318 DC132 07
(BACKUP 1)
124-316 124-346 124-319 DC132 08
124-317 124-347 124-320 SEEPROM Fail
3
124-318 124-348 124-321 Backup SRAM Fail
IC SOCKET
P/J335 124-319 124-349 124-322 DC132 05
EEP-ROM 53
124-320 124-323 DC132 06
1
123
124-321 124-324 All Billings Mismatch
4 124-325 Billing Restoration Fail
124-344 All Billings Metertypes Mismatch
NOTE: 1 AT BP PWB replacement, install the EEP ROM from the old BP PWB onto the new one.
EEP ROM contains MAC Address, Billing, M/C Serial No., etc. 124-345 Billing Meter Type Restoration Fail
124-346 All Billing Count Types Mismatch
124-347 Billing Count Type Restoration Fail
5 All Modal Break Points Mismatch
124-348
124-349 Modal Break Point Restoration Fail
j0ki730310
Chain3 Machine Run Control
7-25 7.3 BSD
7-26 7.3 BSD
Chain3 Machine Run Control
A B C D E F G H J
ELECTRICAL COMPONENTS
3.11 DOWNLOAD INTERFACE
1 ESS PWB
PL35.2
ETHERNET
J340 (10BASE-T)
(100BASE-TX)
J351
(EPSV I/F)
2
J340
(ETHERNET I/F)
J342 DOWNLOAD
(USB 1.1 DEVICE)
J342
(USB 1.1 I/F)
3
J344
(USB 2.0 I/F)
PSW OUTLET
PL18.4
4 1.2 PLUG IN ACH
(PSW) P81
BLK
1.2 PLUG IN ACN
(PSW) P82
WHT
PSW OUTLET
T84 GND P83
5 GN/YL
j0ki730311
A B C D E F G H J
FAIL CODE
4.1 MAIN DRIVE CONTROL
042-325
1 MAIN DRIVE MOTOR MD PWB
MCU PWB MD PWB PL3.2 PL18.2a/18.2b Main Motor Fail
1 PL18.2a/18.2b PL18.2a/18.2b 042-001 To 042-006
DC330 +3.3VDC
P/J452 MAIN DRIVE MAIN DRIVE
J525 MOTOR CLOCK J245 J245 MOTOR FAIL J525
25 A10 7 8 A9 042-325
2 2
DC COM MAIN DRIVE
MOTOR
ON(L)+5VDC
A11 6
2 ELECTRICAL COMPONENTS
DC COM 2270/3370
2 REGI. CLUTCH MAIN DRIVE
MAIN DRIVE
A12
MOTOR BRAKE
5 MOT (CH8.4) MOTOR
2 BUCK UP ROLL
DC COM
MAIN DRIVE
MOTOR GAIN
A14 3
2
DC COM
3 +5VDC IBT DRIVE
A16 1 MOTOR
2 REGI.
+5VDC ROLL (CH9.28)
(1.5 G3)
DC COM
A15 2
2
DC COM
(1.5 G5) TRAY 1 MSI TAKE AWAY CLUTCH
J535 J244 TAKE AWAY ROLL TAKE AWAY ROLL (CH8.1)
INTLK ON +24VDC
1 ORN
1
4
INTLK ON 4470/5570
+24VDC-F11
(1.11 G4) REGI. CLUTCH MAIN DRIVE TAKE AWAY MOTOR
DC COM (CH8.4) MOTOR (CH8.1)
2 VIO
2
BUCK UP ROLL
DC COM
(1.11 G6)
NOTE: 1 The operation speed varies depending on the diag code.
5 MAIN DRIVE
MOTOR Ope. Speed Targeted Model
DC330[042-001] 79mm/sec 2270/3370 REGI. IBT DRIVE
ROLL MOTOR
DC330[042-002] 121mm/sec 2270/3370/4470/5570
(CH9.28)
DC330[042-003] 175mm/sec 2270/3370/4470/5570
DC330[042-004] 200mm/sec 2270/3370/4470/5570
DC330[042-005] 228mm/sec 2270/3370/4470/5570 TRAY 1 MSI
TAKE AWAY ROLL TAKE AWAY ROLL
6 DC330[042-006] 255mm/sec 2270/3370/4470/5570
2 Wire Color varies depending on the model.
2270/3370: BLU
4470/5570: WHT
j0ki730401
Chain4 Start Print Power
7-27 7.3 BSD
7-28 7.3 BSD
Chain5 Document Transportation
A B C D E F G H J
FAIL CODE
5.1 DOCUMENT SETTING
005-305
1 DADF PWB DADF PWB DADF Feeder Cover
PL51.2 DADF INTERLOCK PL51.2 Interlock Open (Run中)
SWITCH DC330 005-212
PL51.5 DADF INTERLOCK
SWITCH DADF INTLK ALL
J753 +24VDC F1 F2 CLOSED (H)+24VDC J753 ON+24VDC
1 ORN ORN
2
+24VDC +5VDC
(1.8 J2)
DADF DOCUMENT SET
SENSOR 005-305
2 PL51.6 DC330 005-102
J757 J771 DC COM
DC COM DADF DOCUMENT
1 YEL
3 +5VDC
SET SENSOR
DC COM DOCUMENT
(1.8 J4) J771 SENSED (L)+5VDC J757
+5VDC 2 YEL
2
3 YEL
1
+5VDC
(1.8 J3)
3 DC330 005-090 DADF GATE
SOLENOID ELECTRICAL COMPONENTS
DADF GATE PL51.6 DADF INTERLOCK
SOLENOID SWITCH
J754 ON (L)+24VDC J779 P779 DADF DOCUMENT
A2 BLU 1 2
SET SENSOR
DC COM DADF GATE SOLENOID
+24VDC
A1 ORN 2 1
+24VDC-F2
(1.8 J1)
4
TD DC330 005-084 DADF
1 DOCUMENT SET
DADF DOCUMENT LED
SET LED PL51.7
J756 ON (H)+5VDC J791
17 YEL
1
+5VDC
DC COM
16 YEL
2
5 DC COM
(1.8 J4)
TD Test Point: DADF PWB J756-17 (+) to GND (-)
1 Approx. +2.1VDC with DC330[0005-084] ON
DADF DOCUMENT
6 SET LED
j0ki730501
A B C D E F G H J
5.2 DOCUMENT SIZE SENSING (1 OF 2)
DOCUMENT TRAY SIZE DADF PWB
SENSOR 1 DC330 005-221 PL51.2
DADF PWB PL51.10
PL51.2 DOCUMENT TRAY
1 J756 J761 SIZE SENSOR 1 +5VDC
DC COM
1 YEL
3 DOCUMENT
J761 SENSED (L)+5VDC J756
DC COM 2 YEL
2
(1.8 J4) +5VDC
3 YEL
1
+5VDC
(1.8 J3) DOCUMENT TRAY SIZE
SENSOR 2 DC330 005-222
PL51.10 DOCUMENT TRAY
SIZE SENSOR 2 +5VDC
DC COM J764
2 4 YEL
3 DOCUMENT
J764 SENSED (L)+5VDC 1
DC COM 2 YEL
5
(1.8 J4) +5VDC
6 YEL
1
SHORTING WIRE
+5VDC
(1.8 J3)
DC330 005-227 +5VDC
A3 DADF
EXIST (L)+5VDC
19 YEL YEL
18
3 DC COM
(1.8 J4)
ELECTRICAL COMPONENTS NOTE: 1 As to same-sized documents, the relation between doc size and output from each sensor is as follows.
DOCUMENT TRAY Fast Scan Direction Slow Scan Direction
SIZE SENSOR 1 Doc. Size APS Tray Size Tray Size
Set Guide Set Guide Set Guide
DOCUMENT TRAY Sensor 1 Sensor 2 Sensor 3 Sensor 1 Sensor 1 Sensor 2
SIZE SENSOR 2
4 A5S/5.5"X8.5"S OFF OFF ON - ON OFF
B5S OFF OFF OFF ON ON OFF
16KS/8X10S/8X10.5S OFF OFF OFF OFF ON OFF
A5L OFF ON OFF - OFF OFF
A4S OFF ON OFF - ON OFF
5.5"X8.5"L OFF ON ON - OFF OFF
8.5"X11"S OFF ON ON - ON OFF
5 8.5"X12.4"S/8.5"X13"S/8.5"X14"S OFF ON ON - ON ON
B5L ON OFF ON - OFF OFF
8"X10"L ON OFF ON - ON OFF
B4S ON OFF ON - ON ON
16KL ON OFF OFF - OFF OFF
8"X10.5"L ON OFF OFF - ON OFF
8KL ON OFF OFF - ON ON
6 8.5"X11"L ON ON OFF - ON OFF
11"X14.9"S/11"X17"S ON ON OFF - ON ON
A4L ON ON ON - ON OFF
A3S ON ON ON - ON ON
j0ki730502
Chain5 Document Transportation
7-29 7.3 BSD
7-30 7.3 BSD
Chain5 Document Transportation
A B C D E F G H J
FAIL CODE
5.3 DOCUMENT SIZE SENSING (2 OF 2)
DADF TRAY SET GUIDE DADF PWB
SENSOR 1 PL51.2 005-194
DADF PWB PL51.10
1 PL51.2 Mix Size Miss Match Jam
J756 DC COM J765 DC330 005-215
13 YEL 3 +5VDC
DADF TRAY SET
DC COM GUIDE SENSOR 1
(1.8 J4) J765 BLOCKED (H)+5VDC J756
+5VDC 2 YEL
14
15 YEL 1
+5VDC
(1.8 J3)
DADF TRAY SET GUIDE
SENSOR 2
PL51.10
2 J763
DC COM DC330 005-216
10 3 +5VDC
YEL DADF TRAY SET
DC COM GUIDE SENSOR 2
(1.8 J4) J763 BLOCKED (H)+5VDC
+5VDC 2 YEL
11 005-194
12 YEL 1
+5VDC
(1.8 J3)
DADF TRAY SET GUIDE
SENSOR 3
PL51.10
3
DC COM J762 DC330 005-217
7 YEL
3 +5VDC
DADF TRAY SET
DC COM GUIDE SENSOR 3
(1.8 J4) J762 BLOCKED (H)+5VDC
+5VDC 2 YEL
8
9 YEL
1
+5VDC T3 T2
(1.8 J3) GRN
(MOTOR (DADF PWB)
BRACKET)
4
ELECTRICAL COMPONENTS DADF TRAY SET
GUIDE SENSOR 1
DADF TRAY SET DADF TRAY SET
GUIDE SENSOR 3 GUIDE SENSOR 2
j0ki730503
A B C D E F G H J
FAIL CODE
5.4 DOCUMENT FEED (1 OF 2)
DADF PWB Size Mismatch Jam On
PL51.2 005-196
DADF PWB DADF APS SENSOR 1 No Mix-Size
1 PL51.2 PL51.17
J758 DC COM J766 P766 J769 DC330 005-218 005-196 005-915 DADF APS Sensor 1
9 YEL
4 7 YEL
3 +5VDC Static Jam
DADF APS SENSOR 1
DOCUMENT 005-915
DC COM 005-916 DADF APS Sensor 2
(1.8 J4) J769 P766 J766 SENSED (H)+5VDC J758 Static Jam
+5VDC 2 8 3 10 005-945
11 2 9 1 YEL YEL
YEL YEL 005-917 DADF APS Sensor 3
+5VDC
005-946 Static Jam
(1.8 J3)
DADF APS SENSOR 2 005-947 005-945 FS-Size Mismatch Jam
PL51.17 DC330 005-219
DC COM J768 On No Mix-Size or
6 7 4 3 DADF APS 005-948 SS Mix-Size (Cont)
2 YEL YEL SENSOR 2 +5VDC
DC COM DOCUMENT 005-946 SS-Size Mismatch Jam
(1.8 J4) J768 SENSED (H)+5VDC On No Mix-Size (Cont)
+5VDC 2 5 6 7 005-916
8 5 6 1 YEL YEL
YEL YEL 005-947 FS-Size Mismatch Jam
+5VDC On No Mix-Size or
(1.8 J3) SS Mix-Size
DADF APS SENSOR 3
PL51.17 DC330 005-220
DC COM J767 005-948 SS-Size Mismatch Jam
3 10 1 3 DADF APS On No Mix-Size
YEL YEL SENSOR 3 +5VDC
3 DC COM DOCUMENT
(1.8 J4) J767 SENSED (H)+5VDC
+5VDC 2 2 9 4 005-917
5 8 3 1 YEL YEL
YEL YEL
+5VDC
(1.8 J3)
SHORTING WIRE
DC330 005-228 +5VDC
APS
DC COM EXIST (L)+5VDC
4 1 YEL YEL
2
DC COM
(1.8 J4)
ELECTRICAL COMPONENTS
DADF APS
SENSOR 1
6
DADF APS
SENSOR 2
DADF APS
SENSOR 3
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Chain5 Document Transportation
7-31 7.3 BSD
7-32 7.3 BSD
Chain5 Document Transportation
A B C D E F G H J
FAIL CODE
5.5 DOCUMENT FEED (2 OF 2)
005-121 DADF Feed Out Sensor
On Jam
DADF PWB DADF FEED OUT SENSOR DADF PWB
1 PL51.2 PL51.6 DC330 005-205 PL51.2 DADF Simplex/Side 1
J757 J772 005-122
DC COM DADF FEED OUT Pre Regi. Sensor On Jam
4 YEL 3 +5VDC
SENSOR
DC COM DOCUMENT 005-135 DADF Side 2 Pre Regi.
(1.8 J4) J772 SENSED (L)+5VDC J757 Sensor On Jam
+5VDC 2 YEL
5 005-121 005-906
6 YEL 1 005-146 DADF Pre Regi. Sensor
Off Jam
+5VDC
(1.8 J3)
005-147 DADF Pre Regi. Sensor
DADF PRE REGI. SENSOR Off Jam (Invert)
PL51.17 DC330 005-206
005-122 005-197
2 10 DC COM J770 P770 J774
DADF PRE REGI. 005-197 Prohibit Combine Size
YEL
6 4 YEL
3 +5VDC Jam
SENSOR 005-135 005-198
DC COM DOCUMENT
(1.8 J4) J774 P770 J770 SENSED (H)+5VDC 005-198 Too Short Size Jam
2 5 5 11 005-146 005-199
+5VDC YEL YEL
12 YEL 4 6 YEL
1
005-147 005-907 005-199 Too Long Size Jam
+5VDC
(1.8 J3)
005-906 DADF Feed Out Sensor
DADF FEED MOTOR Static Jam
1 DC330 005-001 To 005-050 PL51.5 NOTE:
3 005-907 DADF Pre Regi. Sensor
DADF FEED MOTOR 1 The operation speed varies depending on the diag code. Static Jam
J754 ON +24VDC CLOCK J776 The operation is ON for 50 sec and automatically goes OFF.
B6 BLU 1
DADF FEED Operation
DC COM
MOTOR Speed
ON +24VDC CLOCK
B5 BLU 3 DC330[005-001] 41.3mm/sec
DC COM DC330[005-002] 55.0mm/sec
ELECTRICAL COMPONENTS
ON +24VDC CLOCK DC330[005-003] 73.3mm/sec
B4 BLU 4
4 DC330[005-004] 82.5mm/sec
DC COM MOT DC330[005-005] 110.0mm/sec DADF FEED OUT
ON +24VDC CLOCK DADF FEED SENSOR
B3 BLU 6 DC330[005-007] 146.7mm/sec MOTOR
DC COM DC330[005-008] 165.0mm/sec
+24VDC DC330[005-010] 220.0mm/sec
B1 ORN 5
DC330[005-014] 293.3mm/sec
F4
4A DC330[005-015] 330.0mm/sec
+24VDC
5 B2 ORN 2 DC330[005-017] 440.0mm/sec
DADF INTLK
400.0mm/sec
DC330[005-019] (Reverse)
ON +24VDC
(5.1 G1)
DC330[005-020] 300.0mm/sec
DC330[005-021] 240.0mm/sec
DC330[005-022] 150.0mm/sec DADF PRE REGI.
DC330[005-050] 100.0mm/sec SENSOR
j0ki730505
A B C D E F G H J
FAIL CODE
5.6 DOCUMENT SCAN AND INVERT
DADF PWB 005-123 DADF Simplex/Side 1 Regi. Sensor On Jam
PL51.2
1 DADF PWB DADF REGI. SENSOR 005-125 DADF Regi. Sensor Off Jam
PL51.2 PL51.17
005-131 DADF Invert Sensor On Jam (Invert中)
J757 DC COM J770 P770 J775 DC330 005-110
13 YEL 3 7 3 005-123
YEL DADF REGI. SENSOR +5VDC
005-132 DADF Invert Sensor On Jam
DC COM DOCUMENT 005-125
(1.8 J4) J775 P770 J770 SENSED (L)+5VDC J757
+5VDC 2 YEL
8 2 YEL
14 005-136
15 1 9 1 005-134 DADF Invert Sensor Off Jam (Invert中)
YEL YEL
+5VDC 005-145
2 (1.8 J3) 005-136 DADF Side 2 Regi. Sensor On Jam
005-908
DADF INVERT SENSOR
PL51.9 005-139 DADF Invert Sensor Off Jam
DC COM J773 DC330 005-211 005-131 005-145 DADF Regi. Sensor Off Jam (Invert)
7 YEL
9 1 YEL
3 +5VDC
DADF INVERT SENSOR
DC COM DOCUMENT 005-132
(1.8 J4) J773 SENSED (H)+5VDC 005-908 DADF Regi. Sensor Static Jam
+5VDC 2 YEL
2 8 YEL
8 005-134
9 YEL
7 3 YEL
1
3 005-139 005-913 DADF Invert Sensor Static Jam
+5VDC
(1.8 J3)
005-913
DADF REGI.
MOTOR The operation speed varies depending
PL51.5 ELECTRICAL COMPONENTS NOTE: 1 on the diag code.
1 DC330 005-026 To 005-041 The operation is ON for 50 sec and
DADF REGI. MOTOR automatically goes OFF.
J754 ON +24VDC CLOCK J777 DADF INVERT SENSOR
A4 BLU 4 DADF REGI. Operation
DADF REGI. MOTOR MOTOR Speed
4 DC COM
DC330[005-026] 41.3mm/sec
ON +24VDC CLOCK DC330[005-027]
A5 BLU 6 55.0mm/sec
DC COM DC330[005-028] 73.3mm/sec
ON +24VDC CLOCK DC330[005-029] 82.5mm/sec
A6 BLU 3
DC330[005-030] 110.0mm/sec
DC COM MOT DC330[005-032] 146.7mm/sec
ON +24VDC CLOCK
A7 BLU 1 DC330[005-033] 165.0mm/sec
5
DC COM DC330[005-038] 330.0mm/sec
+24VDC DC330[005-041] 440.0mm/sec
A8 ORN 5
F5
4A
+24VDC
A9 ORN 2
DADF INTLK
ON +24VDC
(5.1 G1)
6
DADF REGI. SENSOR
j0ki730506
Chain5 Document Transportation
7-33 7.3 BSD
7-34 7.3 BSD
Chain5 Document Transportation
A B C D E F G H J
ELECTRICAL COMPONENTS
5.7 DOCUMENT EXIT TRANSPORTATION
1 DADF PWB EXIT NIP
PL51.2 DC330 005-072 RELEASE
EXIT NIP RELEASE SOLENOID
SOLENOID PL51.6
J754 ON (L)+24VDC J778 P778
B9 BLU 1 2
DC COM EXIT NIP RELEASE
SOLENOID
+24VDC STAMP
B8 ORN 2 1
SOLENOID
2 +24VDC-F2 (OPTION)
(1.8 J1)
DC330 005-226 OPTION
STAMP
SET SIGNAL STAMP
DC330 005-073 SOLENOID
DC COM STAMP PL51.8
SOLENOID
3 J755 ON (L)+24VDC P780 J780
2 BLU
1 2
DC COM
+24VDC
1 ORN
2 1
+24VDC-F2
(1.8 J1)
4 DADF COOLING FAN
J761 (RESERVED)
2 N.C
DC COM +24VDC
(RESERVED)
1 N.C
+24VDC-F3
(1.8 J2)
j0ki730507
A B C D E F G H J
5.8 DOCUMENT PATH
1
DADF REGI. DADF FEED
MOTOR MOTOR
3
I-1
6 1
2
2 4
5 7
8 9
Paper Path Sensor Interlock Switch
No. Sensor Name CH No. Switch Name CH
4 1 DADF Document Set Sensor 5.1 I-1 DADF Interlock Switch 5.1
2 Document Tray Size Sensor 1 5.2
3 Document Tray Size Sensor 2 5.2
4 DADF Tray Set Guide Sensor 1～ 3 5.3
5 DADF APS Sensor 1～ 3 5.4
6 DADF Feed Out Sensor 5.5
7 DADF Pre Regi. Sensor 5.5
5 8 DADF Regi. Sensor 5.6
9 DADF Invert Sensor 5.6
j0ki730508
Chain5 Document Transportation
7-35 7.3 BSD
7-36 7.3 BSD
Chain5 Document Transportation
A B C D E F G H J
5.9 DOCUMENT TRANSMISSION
DADF FEED
MOTOR
1 FEED ROLL (CH5.5) NUDGER ROLL
DADF REGI.
MOTOR
(CH5.6)
Document Flow
T.A ROLL
REGI. ROLL
OUT ROLL
EXIT ROLL
j0ki730509
A B C D E F G H J
ELECTRICAL COMPONENTS
6.1 DOCUMENT ILLUMINATION
IIT REGI. SENSOR CARRIAGE MOTOR
ESS PWB BP LED LAMP IIT TRANS PWB LED LAMP
1 PL35.2 PWB MOTOR PL1.7 PWB
PL18.2a CONTROL DC330 062-002 PL1.6
SIGNAL 1
/18.2b LED LAMP PWB
P/J309 LED LAMP ON
J336 J7191 J723 LASER 1-8 J1
6-13 6-13
IIT
CABLE
+24VDC
2 2
2
MODE 0 +24VDC
15 15
J390 J7192
25 14 GRY 27 +24VDC-F7
(1.8 E1)
DC COM DC COM
1,3,4,5 1,3,4,5
MODE 1
32 10 GRY 31
DC COM DC COM
14 14
3 DC COM FLAT
(1.8 D2) 2 DC330 062-005 SCAN CABLE
CARRIAGE
DC330 062-006 RETURN MOTOR
CARRIAGE MOTOR PL1.5 NOTE:
J722 ON +24VDC CLOCK P776 J776
20 BLU 6 1 Turning ON DC330[062-002] makes the lamp ON for 180 sec,
and it automatically turns OFF.
DC COM
CARRIAGE MOTOR Turning ON DC330[062-005] makes the Carriage move 50mm
ON +24VDC CLOCK 2
19 BLU 5 in the Scan direction, and it automatically stops. The M/C does not
accept the Stop instruction before the Carriage automatically stops.
DC COM Turning ON DC330[062-006] makes the Carriage move 50mm
4 CARRIAGE MOTOR
ON +24VDC CLOCK in the Return direction, and it automatically stops. The M/C does not
18 BLU 4 accept the Stop instruction before the Carriage automatically stops.
BLU FAIL CODE
DC COM MOT
CARRIAGE MOTOR
ON +24VDC CLOCK
17 BLU 3 062-360
DC COM Carriage Position Fail
+24VDC
16 BLU 2 062-389
5 Carriage Over Run Fail
+24VDC
15 BLU 1
+24VDC-F8
(1.8 E2)
IIT REGI. SENSOR IIT TRANS BP PWB ESS PWB
PL1.5 PWB PL18.2a/ PL35.2
J773 PL1.7 18.2b
IPS
8 VIO
2 DC330 062-212 +5VDC +3VDC
DC COM IIT REGI. SENSOR 062-360
6 (1.8 D2) J773 J722 J7192 J390 P/J309
BLOCKED (H)+5VDC
1 BLU
9 38 GRY
3 92 062-389
7 GRY
3
+5VDC
(1.8 F2)
j0ki730601
Chain6 Imaging
7-37 7.3 BSD
7-38 7.3 BSD
Chain6 Imaging
A B C D E F G H J
6.2 COPY IMAGE FLOW IMAGE COMP IMAGE EXT
IMAGE COMP PWB IMAGE EXT PWB
(SELENE) (TORINO)
1 CCD LENS IIT TRANS PWB (OPTION) (OPTION)
ASSEMBLY IMAGE LOG
P700 P710
P348 P348
NEW J3480 J3481
RISER
COPY IMAGE COPY IMAGE PWB
P348
2 ESS PWB
J348
2270/3370
GAP PWB
P/J321
HDD
COPY IMAGE
P310
BP PWB IMAGE LOG
3
J336 J309 P309 IMAGE LOG GENERATION
SELECTED
PAPER SECURITY COPY IMAGE
SELECTED 4470/5570
GAPWM PWB
(OPTION) PAPER SECURITY
SELECTED
P/J321
IMAGE LOG BP PWB MCU PWB Y
4 P557_Y
P556_M M
P335 J335 J451 P451 P555_C C
BP PWB P554_K K
COPY IMAGE
J7191 J336 J309 P309
COPY IMAGE COPY IMAGE
LPH
NORMAL
COPY
5
FAX mini FAX PWB
PWB
IMAGE LOG
J353 CNP353 J343
j0ki730602
A B C D E F G H J
6.3 SCAN IMAGE FLOW
IMAGE COMP IMAGE EXT
1 CCD LENS IIT TRANS PWB IMAGE COMP PWB IMAGE EXT PWB
ASSEMBLY 4470/5570 2270/3370 (SELENE) (TORINO)
(OPTION) (OPTION)
P700 P710 GAPWM PWB GAP PWB
(OPTION) HIGH
COMPRESSED IMAGE LOG
P/J321 P/J321 PDF/XDW
SCAN IMAGE SCAN IMAGE
P348 P348
2 NEW J3480 J3481
RISER
PWB
P348
SCAN IMAGE ESS PWB HDD
J348
HIGH P310
COMPRESSED
PDF/XDW
SELECTED
3 PDF/XDW (OPTION) IMAGE LOG
2270/3370
GAP PWB
P/J321
PAPER SECURITY
SELECTED SPOOL
IMAGE LOG
4
4470/5570 GAPWM PWB
(OPTION)
BP PWB MCU PWB P557_Y Y
P/J321
P556_M M
P335 J335 J451 P451 P555_C C
P554_K K
PAPER
SECURITY
SELECTED
5
BP PWB
LPH
J7191 J336 J309 P309
IMAGE LOG
HIGH COMPRESSED
PDF/XDW SELECTED
FAX mini FAX PWB
6 PWB SCAN IMAGE
J353 CNP353 J343
j0ki730603
Chain6 Imaging
7-39 7.3 BSD
7-40 7.3 BSD
Chain6 Imaging
A B C D E F G H J
6.4 PRINT IMAGE FLOW
IMAGE COMP IMAGE EXT
1 CCD LENS IIT TRANS PWB IMAGE COMP PWB IMAGE EXT PWB
ASSEMBLY (SELENE) (TORINO)
(OPTION) (OPTION)
P700 P710 IMAGE LOG
2 P348 P348
NEW J3480 J3481
RISER
PWB
P348
PRINT IMAGE ESS PWB HDD
J348
P310
3 IMAGE LOG
PRINT IMAGE
4470/5570 2270/3370
IMAGE LOG
GAPWM PWB GAP PWB
(OPTION)
P/J321 P/J321
4
BP PWB MCU PWB P557_Y Y
P556_M M
P335 J335 J451 P451 P555_C C
BP PWB P554_K K
PRINT IMAGE
J7191 J336 J309 P309
PRINT IMAGE
LPH
FAX mini FAX PWB IMAGE LOG
PWB
IMAGE LOG
J353 CNP353 J343 GENERATION NOMAL
SELECTED COPY
PRINT IMAGE
6
j0ki730604
A B C D E F G H J
6.5 FAX IMAGE FLOW
IMAGE COMP IMAGE EXT
1 CCD LENS IIT TRANS PWB IMAGE COMP PWB IMAGE EXT PWB
ASSEMBLY (SELENE) (TORINO)
(OPTION) (OPTION)
P700 P710 IMAGE LOG
FAX SEND FAX SEND
P348 P348
2 NEW J3480 J3481
RISER
PWB
P348
FAX SEND ESS PWB HDD
J348 P310
2270/3370
GAP PWB
IMAGE LOG
P/J321
FAX RECEIVE
3 FAX SEND
SPOOL
PAPER
SECURITY
SELECTED FAX RECEIVE
SPOOL
4470/5570 GAPWM PWB
IMAGE LOG (OPTION)
P/J321 Y
4
BP PWB MCU PWB P557_Y M
P556_M C
P335 J335 J451 P451 P555_C
PAPER K
SECURITY P554_K
SELECTED
FAX RECEIVE
BP PWB
LPH
J7191 J336 J309 P309
FAX mini FAX PWB
PWB
J353 CNP353 J343
FAX SEND IMAGE LOG
FAX SEND
FAX
6 RECEIVE FAX RECEIVE
j0ki730605
Chain6 Imaging
7-41 7.3 BSD
7-42 7.3 BSD
Chain6 Imaging
A B C D E F G H J
FAIL CODE
6.6 IMAGE INPUT
062-342
IIT TRANS PWB CCD LENS ASSEMBLY CCD PWBA
1 PL1.7 PL1.4 Configuration Fail
1 J710 J700
3 62 062-371
TP30
LED ANA 10V ANA 10V Lamp Illumination Fail
4 61
LAMP
ANA 10V 062-380
(1.8 F6)
Platen AGC Fail
+5VDC +5VDC
062-386
2 +5VDC
(1.8 F2) Platen AOC Fail
TP20
ANA 3.3V ANA 3.3V
062-393
ANA 3.3V CCD PWB Sync Signal Fail
(1.8 F5)
TP10
LENS CCD +3.3VDC +3.3VDC
+3.3VDC
(1.8 F5)
3
DC COM DC COM
DC COM
(1.8 D2)
CONTROL SIGNAL CONTROL SIGNAL
4
VIDEO DATA VIDEO DATA
FLAT
CABLE
BP PWB ESS PWB
PL18.2a/18.2b PL35.2
DC330 062-272 062-342
5 SCAN START 062-371
P/J309
P7191 P336
VIDEO DATA AND 45 45 VIDEO DATA AND 062-380
CONTROL SIGNAL CONTROL SIGNAL
062-386
062-393
IIT
CABLE
6
NOTE: 1 For the details of DC Power
Pin Nos., see Wire Network.
j0ki730606
A B C D E F G H J
6.7 PLATEN DOCUMENT SENSING PLATEN
INTERLOCK IIT TRANS BP PWB ESS PWB
SWITCH PWB PL18.2a/ PL35.2
PL1.4 PL1.7 18.2b
1 IIT TRANS PWB DC330 005-213
PL1.7 MAGNET DC330 062-300 +5VDC +3.3VDC
PLATEN INTERLOCK SWITCH P/J309
J722 DC COM P775 J775 J775 P775 PLATEN CLOSED (L)+5VDC J722 J7192 J390
14 VIO
1 2 1 2 BLU
13 30 GRY
11 97 062-300
DC COM
(1.8 D2)
PLATEN ANGLE SENSOR
PL1.4
2
DC COM J774 IPS
11 VIO
2 DC330 062-301 +5VDC +3VDC
DC COM PLATEN ANGLE SENSOR
(1.8 D2) J774 PLATEN CLOSED (L)+5VDC
+5VDC 1 BLU
12 36 GRY
5 93
10 GRY 3
+5VDC
(1.8 F2)
APS SENSOR 1
3 PL1.4
IPS
DC330 062-251 +5VDC +3VDC
DC COM J771
1 3 APS SENSOR 1
VIO J771 DOCUMENT SENSED (L)+5VDC
DC COM APS SENSOR 1 2 BLU
2 34 GRY
7 95
(1.8 D2) ENABLED(H)+5VDC
3 GRY
1
+3.3VDC
+5VDC
J7192
4 GRY
28
IPS
DC COM +5VDC +3VDC
(RESERVED) APS SENSOR 2
4 N.C DOCUMENT SENSED SIGNAL
APS SENSOR 2 (RESERVED)
DC COM ENABLED N.C 5 32 GRY
9 96
(1.8 D2) (RESERVED)
6 N.C
ELECTRICAL COMPONENTS FAIL CODE
5 APS ENABLE SIGNAL 062-300
GRY
Platen Interlock Open
PLATEN ANGLE
ESS PWB BP PWB SENSOR
PL35.2 PL18.2a/
18.2b
6 P/J309 J390
28 13 GRY
DC COM PLATEN INTERLOCK
SWITCH
APS SENSOR 1
j0ki730607
Chain6 Imaging
7-43 7.3 BSD
7-44 7.3 BSD
Chain6 Imaging
A B C D E F G H J
FAIL CODE
6.8 LPH CONTROL (Y)
LPH REAR LPH UNIT (Y)
PWB (Y) PL2.1 061-350
ESS PWB BP PWB MCU PWB PL2.2
1 PL35.2 PL18.2a/ PL18.2a/18.2b LPH Power On Fail Y
18.2b LPH H PWB (Y) LPH (Y)
DC330 061-001 CONTROL SIGNAL P/J581 CONTROL SIGNAL 061-354
To J557 AND VIDEO DATA J561 5-26 J569 AND VIDEO DATA J577
1
061-004 061-350 1-28 28-1 35-40 28-1 1-28 LPH Download Data Fail Y
FLAT FLAT
LPH ON 061-354 CABLE CABLE 061-358
061-358 LPH Mismatch Fail Y
VIDEO 34
DATA P/J335 P/J451
061-362 MD PWB 33 061-362
2 PL18.2a/
061-366 18.2b 32 LPH Read Fail Y
J532 LPH+5VDC J553 J565 J573
061-370 4 BLU
1 31 4 BRN
1
061-366
LPH 30
061-374 +5VDC LPH Write Fail Y
(1.5 H5) 29
061-378 DC COM
3 BLU
2 28 3 BRN
2 061-370
061-386 DC COM 27 LPH Act Fail Y
(1.5 H6)
3 061-390 061-374
LPH+1.8VDC
2 BLU
3 2 2 BRN
3
061-394 LPH Chip Fail Y
LPH 4
+1.8VDC
(1.5 H6) 061-378
DC COM
1 BLU
4 1 1 BRN
4 LPH Ltrg Fail Y
DC COM 3
(1.5 H6) 061-386
LPH PLL Lock Fail Y
4
061-390
ELECTRICAL COMPONENTS
NOTE: 1 The operation varies depending on the diag code. LPH REAR PWB (Y) LPH FFC Connect
Posi Fail Y
LPH Operation
LPH H PWB (Y) 061-394
DC330[061-001] Forcedly turns ON LPH. (Solid pattern)
LPH FFC Connect
DC330[061-002] Forcedly turns ON LPH. (Cin 50%) Nega Fail Y
Forcedly turns ON LPH. (Streak Evaluation
DC330[061-003] pattern)
5
DC330[061-004] Performs only thyristor transfer.
(Y)
DRUM (Y)
6 LPH (Y)
LPH (Y)
j0ki730608
A B C D E F G H J
FAIL CODE
6.9 LPH CONTROL (M)
LPH REAR LPH UNIT (M)
PWB (M) PL2.1 061-351
ESS PWB BP PWB MCU PWB PL2.2
1 PL35.2 PL18.2a/ PL18.2a/18.2b LPH Power On Fail M
18.2b LPH H PWB (M) LPH (M)
DC330 061-001 CONTROL SIGNAL P/J580 CONTROL SIGNAL 061-355
To J556 AND VIDEO DATA J560 5-26 J568 AND VIDEO DATA J576
1
061-004 061-351 1-28 28-1 35-40 28-1 1-28 LPH Download Data Fail M
FLAT FLAT
LPH ON 061-355 CABLE CABLE 061-359
061-359 LPH Mismatch Fail M
VIDEO 34
DATA P/J335 P/J451
061-363 MD PWB 33 061-363
2 PL18.2a/
061-367 18.2b 32 LPH Read Fail M
J532 LPH+5VDC J552 J564 J572
061-371 8 BLU
1 31 4 BRN
1
061-367
LPH 30
061-375 +5VDC LPH Write Fail M
(1.5 H5) 29
061-379 DC COM
7 BLU
2 28 3 BRN
2 061-371
061-387 DC COM 27 LPH Act Fail M
(1.5 H6)
3 061-391 061-375
LPH+1.8VDC
6 BLU
3 2 2 BRN
3
061-395 LPH Chip Fail M
LPH 4
+1.8VDC
(1.5 H6) 061-379
DC COM
5 BLU
4 1 1 BRN
4 LPH Ltrg Fail M
DC COM 3
(1.5 H6) 061-387
LPH PLL Lock Fail M
4
061-391
ELECTRICAL COMPONENTS
NOTE: 1 The operation varies depending on the diag code. LPH REAR PWB (M) LPH FFC Connect
Posi Fail M
LPH Operation
LPH H PWB (M) 061-395
DC330[061-001] Forcedly turns ON LPH. (Solid pattern) (M)
LPH FFC Connect
DC330[061-002] Forcedly turns ON LPH. (Cin 50%) Nega Fail M
Forcedly turns ON LPH. (Streak Evaluation
DC330[061-003] pattern)
5
DC330[061-004] Performs only thyristor transfer.
DRUM (M)
LPH (M)
6
LPH (M)
j0ki730609
Chain6 Imaging
7-45 7.3 BSD
7-46 7.3 BSD
Chain6 Imaging
A B C D E F G H J
FAIL CODE
6.10 LPH CONTROL (C)
LPH REAR LPH UNIT (C)
PWB (C) PL2.1 061-352
ESS PWB BP PWB MCU PWB PL2.2
1 PL35.2 PL18.2a/ PL18.2a/18.2b LPH Power On Fail C
18.2b LPH H PWB (C) LPH (C)
DC330 061-001 CONTROL SIGNAL P/J579 CONTROL SIGNAL 061-356
To J555 AND VIDEO DATA J559 5-26 J567 AND VIDEO DATA J575
1
061-004 061-352 1-28 28-1 35-40 28-1 1-28 LPH Download Data Fail C
FLAT FLAT
LPH ON 061-356 CABLE CABLE 061-360
061-360 LPH Mismatch Fail C
VIDEO 34
DATA P/J335 P/J451
061-364 MD PWB 33 061-364
2 061-368
PL18.2a/
18.2b 32 LPH Read Fail C
J532 LPH+5VDC J551 J563 J571
061-372 12 BLU 1 31 4 BRN
1
061-368
LPH 30
061-376 +5VDC LPH Write Fail C
(1.5 H5) 29
061-384 DC COM
11 BLU 2 28 3 BRN
2 061-372
061-388 DC COM 27 LPH Act Fail C
(1.5 H6)
3 061-392 061-376
LPH+1.8VDC
10 BLU 3 2 2 BRN
3
061-396 LPH Chip Fail C
LPH 4
+1.8VDC
(1.5 H6) 061-384
DC COM
9 BLU
4 1 1 BRN
4 LPH Ltrg Fail C
DC COM 3
(1.5 H6) 061-388
LPH PLL Lock Fail C
4
061-392
NOTE: 1 The operation varies depending on the diag code. ELECTRICAL COMPONENTS
LPH REAR PWB (C) LPH FFC Connect
LPH Operation Posi Fail C
DC330[061-001] Forcedly turns ON LPH. (Solid pattern)
(C) LPH H PWB (C) 061-396
DC330[061-002] Forcedly turns ON LPH. (Cin 50%) LPH FFC Connect
Forcedly turns ON LPH. (Streak Evaluation Nega Fail C
DC330[061-003]
pattern)
5 DC330[061-004] Performs only thyristor transfer.
DRUM (C)
LPH (C)
6
LPH (C)
j0ki730610
A B C D E F G H J
FAIL CODE
6.11 LPH CONTROL (K)
LPH REAR LPH UNIT (K)
PWB (K) PL2.1 061-353
ESS PWB BP PWB MCU PWB PL2.2
1 PL35.2 PL18.2a/ PL18.2a/18.2b LPH Power On Fail K
18.2b LPH H PWB (K) LPH (K)
DC330 061-001 CONTROL SIGNAL P/J578 CONTROL SIGNAL 061-357
To J554 AND VIDEO DATA J558 5-26 J566 AND VIDEO DATA J574
1
061-004 061-353 1-28 28-1 35-40 28-1 1-28 LPH Download Data Fail K
FLAT FLAT
LPH ON 061-357 CABLE CABLE 061-361
061-361 LPH Mismatch Fail K
VIDEO 34
DATA P/J335 P/J451
061-365 MD PWB 33 061-365
2 PL18.2a/
061-369 18.2b 32 LPH Read Fail K
J532 LPH+5VDC J550 J562 J570
061-373 16 BLU 1 31 4 BRN
1
061-369
LPH 30
061-377 +5VDC LPH Write Fail K
(1.5 H5) 29
061-385 DC COM
15 BLU 2 28 3 BRN
2 061-373
061-389 DC COM 27 LPH Act Fail K
(1.5 H6)
3 061-393 061-377
LPH+1.8VDC
14 BLU 3 2 2 BRN
3
061-397 LPH Chip Fail K
LPH 4
+1.8VDC
(1.5 H6) 061-385
DC COM
13 BLU 4 1 1 BRN
4 LPH Ltrg Fail K
DC COM 3
(1.5 H6) 061-389
LPH PLL Lock Fail K
4
061-393
ELECTRICAL COMPONENTS
NOTE: 1 The operation varies depending on the diag code. LPH FFC Connect
LPH REAR PWB (K) Posi Fail K
LPH Operation (K)
061-397
DC330[061-001] Forcedly turns ON LPH. (Solid pattern)
LPH H PWB (K) LPH FFC Connect
DC330[061-002] Forcedly turns ON LPH. (Cin 50%) Nega Fail K
Forcedly turns ON LPH. (Streak Evaluation
DC330[061-003] pattern)
5
DC330[061-004] Performs only thyristor transfer.
DRUM (K)
LPH (K)
6
LPH (K)
j0ki730611
Chain6 Imaging
7-47 7.3 BSD
7-48 7.3 BSD
Chain6 Imaging
A B C D E F G H J
FAIL CODE
6.12 COLOR REGISTRATION CONTROL MCU PWB
MOB ADC ASSEMBLY PL18.2a/18.2b 089-600
089-001 (LOW POWER) PL18.5
MCU PWB 1 DC330 RC Sample Lateral Fail-A1
1 PL18.2a/18.2b 089-601
DC330 089-002 (HIGH POWER) MOB SENSOR IN +5VDC 089-601
MOB SENSOR IN MOB SENSOR IN 089-604
J415 LED ON(L)+5VDC P610 J610 J150 J150 J610 P610 SENSED SIGNAL J415 RC Sample Block Fail-A1-In
A6 BLU B10 B6 YEL
4 1 YEL B9 B7 BLU
A9 089-607
089-603
LED PD
DC COM 089-610
RC Sample Block Fail-A1-Out
+5VDC 089-613 089-604
A5 BLU B11 B5 5 AMP
YEL
+5VDC RC Sample Block Fail-B-#1-In
089-600
2 (1.5 E3)
089-606
DC COM 089-616
A8 BLU B8 B8 YEL
2 RC Sample Block Fail-B-#1-Out
DC COM
089-625
(1.5 E5)
089-607
089-626
RC Sample Block Fail-B-#2-In
089-627 089-609
MOB SENSOR OUT +5VDC 089-628 RC Sample Block Fail-B-#2-Out
3 MOB SENSOR OUT MOB SENSOR OUT 089-610
LED ON (L)+5VDC J151 J151 SENSED SIGNAL
A12 BLU B4 B12 YEL
4 1 YEL B15 B1 BLU
A15 089-603
RC Sample Block Fail-B-#3-In
LED PD
DC COM 089-606 089-612
+5VDC 089-609 RC Sample Block Fail-B-#3-Out
A11 BLU B5 B11 5 AMP
YEL
+5VDC
089-612 089-613
(1.5 E3)
089-615 RC Sample Block Fail-B-#4-In
DC COM
4 A14 BLU B2 B14 YEL
2
089-615
DC COM
(1.5 E5) ELECTRICAL COMPONENTS RC Sample Block Fail-B-#4-Out
089-616
NOTE: 1 DC330[089-001] and DC330[089-002] control MOB Sensor IN/OUT collectively. RC Data Over Flow Fail
lDC330[089-001] (Low Power) turns ON MOB Sensor LED with MOB LED Current Value set in NVM[760-015].
lDC330[089-002] (High Power) turns ON MOB Sensor LED with MOB LED Current Value set in NVM[760-016].
089-625
RC Data Linearity Fail Y
5
IBT BELT HOME
POSITION SENSOR 089-626
(CH9.28) RC Data Linearity Fail M
MOB SENSOR IN 089-627
RC Data Linearity Fail C
ADC SENSOR
(CH9.27)
089-628
6 RC Data Linearity Fail K
ENVIRONMENT
SENSOR
(CH9.27)
MOB SENSOR OUT
j0ki730612
A B C D E F G H J
ELECTRICAL COMPONENTS
6.13 IIT/IOT HEATER CONTROL (FX ONLY)
1 IIT HEATER 2 IIT HEATER 1
IIT HEATER
PL1.13
IIT HEATER 1
1.2 PLUG IN ACH
(IIT HEATER) J71 P930 CN1 J932 P932
BLK
2 WHT WHT
2 WHT
1.2 PLUG IN ACN
(IIT HEATER) CN2
WHT
1 BLK BLK
1 WHT
2
IIT HEATER 2
J931 P931
WHT
2 WHT
BLK
1 WHT
3
IOT HEATER
PL18.8
1.2 PLUG IN ACH
(IOT HEATER) J70 P70
BLK
2 WHT
THERMOSTAT
PL18.8
4 1.2 PLUG IN ACN
(IOT HEATER) J76 J75 IOT HEATER
1 1 WHT
1 WHT THERMOSTAT
j0ki730613
Chain6 Imaging
7-49 7.3 BSD
7-50 7.3 BSD
Chain7 Paper Supplying
A B C D E F G H J
FAIL CODE
7.1 TRAY 1 PAPER SIZE SENSING
071-212
MCU PWB TRAY 1 PAPER SIZE SENSOR MCU PWB
PL18.2a/18.2b PL9.1 PL18.2a/18.2b Tray 1 Paper Size Sensor
1 J417 +3.3VDC J174
B4 BLU 1 Broken
DC140 071-200 AVREF
AVREF (+3.3VDC)
(+3.3VDC) TRAY 1 PAPER SIZE 1
(1.5 E3) SENSOR
DC COM J174 SENSED SIGNAL J417
B2 BLU 3 2 BLU
B3 071-212
DC COM
(1.5 E5)
SW4 SW3 SW2 SW1
2
DC330 071-104
TRAY 1 PAPER SIZE
SENSOR +3.3VDC
SW5 SIZE SELECT SWITCH
ON (L)+3.3VDC
4 BLU
B1
3
NOTE: 1 Paper size is sensed by voltage corresponding to combined resistance of Paper Size Sensor and SW5 On/Off. ELECTRICAL COMPONENTS
The table below shows the relation between paper size and combination of Switch ON/OFF pattern, voltage and AD value.
(Any combination other than the ones below results in an undetermined size.) TRAY 1 PAPER SIZE
SENSOR
Voltage (V) AD Value
Paper Size SW1 SW2 SW3 SW4 SW5
(J417-B3) DC140[071-200]
No Tray OFF OFF OFF OFF OFF 3.085±0.066 922-989
4 A5S/5.5"X8.5"S (*1) OFF OFF ON OFF OFF 2.671±0.066 797-857
B5S OFF OFF ON ON ON 2.468±0.066 735-796
8.5"X13"S OFF ON OFF ON OFF
2.064±0.066 610-671
8.5"X14"S OFF ON OFF ON ON
A4S OFF ON ON OFF OFF
1.864±0.066 548-609
8.5"X11"S OFF ON ON OFF ON
A4L ON OFF ON OFF OFF 1.079±0.066 304-365
5 A3S ON OFF ON ON OFF 0.881±0.066 244-303
B5L/7.25"X10.5"L(*1) ON ON OFF OFF ON 0.691±0.066 184-243
8KS(*2) ON ON OFF ON OFF
0.493±0.066 124-183
B4S ON ON OFF ON ON
8.5"X11"L ON ON ON OFF OFF
0.300±0.066 64-123
16KL(*2)/7.25"X10.5"L(*1) ON ON ON OFF ON
11"X17"S ON ON ON ON ON 0.106±0.066 0-63
6
*1: Paper size is changed in diag.
*2: System Setting enables switching between GCO and TFX sizes.
j0ki730701
A B C D E F G H J
FAIL CODE
7.2 TRAY 2 PAPER SIZE SENSING
072-212
TRAY MODULE TRAY 2 PAPER SIZE SENSOR TRAY MODULE PWB
PWB PL10.1 PL10.9a/10.9b
1 PL10.9a/ J549 +5VDC J101 Tray 2 Paper Size Sensor
B12 GRY 1 Broken
10.9b
DC140 072-200
+5VDC +5VDC
(1.9 E3) TRAY 2 PAPER SIZE 1
SENSOR
DC COM J101 SENSED SIGNAL J549
B10 VIO 3 2 YEL
B11 072-212
DC COM
(1.9 E3)
SW4 SW3 SW2 SW1
2
DC330 072-104
TRAY 2 PAPER SIZE
SENSOR +5VDC
SW5 SIZE SELECT SWITCH
ON (L)+5VDC
4 YEL
B9
3
NOTE: 1 Paper size is sensed by voltage corresponding to combined resistance of Paper Size Sensor and SW5 On/Off. ELECTRICAL COMPONENTS
The table below shows the relation between paper size and combination of Switch ON/OFF pattern, voltage and AD value.
(Any combination other than the ones below results in an undetermined size.) TRAY 2 PAPER SIZE
SENSOR
Voltage (V) AD Value
Paper Size SW1 SW2 SW3 SW4 SW5
(J549-B11) DC140[072-200]
No Tray OFF OFF OFF OFF OFF 4.66±0.03 237-247
A5S/5.5"X8.5"S (*1) OFF OFF ON OFF OFF 4.01±0.03 199-214
4
B5S OFF OFF ON ON ON 3.69±0.03 184-198
8.5"X13"S OFF ON OFF ON OFF
3.07±0.03 153-167
8.5"X14"S OFF ON OFF ON ON
A4S OFF ON ON OFF OFF
2.75±0.03 137-152
8.5"X11"S OFF ON ON OFF ON
8"X10"S OFF ON ON ON ON 2.44±0.03 122-136
12.6"X19.2"S/13"X19"S(*1) ON OFF OFF OFF ON 2.15±0.03 107-121
5
SRA3 S/13"X18"S/2"X18"S(*1) ON OFF OFF ON ON 1.83±0.03 92-106
A4L ON OFF ON OFF OFF 1.52±0.03 77-91
A3S ON OFF ON ON OFF 1.21±0.03 61-76
B5L/7.25"X10.5"L(*1) ON ON OFF OFF ON 0.91±0.03 46-60
8KS(*2) ON ON OFF ON OFF
0.60±0.03 31-45
B4S ON ON OFF ON ON
8.5"X11"L ON ON ON OFF OFF
6 0.30±0.03 16-30
16KL(*2)/7.25"X10.5"L(*1) ON ON ON OFF ON
11"X17"S ON ON ON ON ON 0.00±0.03 0-15
*1: Paper size is changed in diag.
*2: System Setting enables switching between GCO and TFX sizes.
j0ki730702
Chain7 Paper Supplying
7-51 7.3 BSD
7-52 7.3 BSD
Chain7 Paper Supplying
A B C D E F G H J
FAIL CODE
7.3 TRAY 3 PAPER SIZE SENSING
073-212
TRAY MODULE TRAY 3 PAPER SIZE SENSOR TRAY MODULE PWB
PWB PL10.1 PL10.9a/10.9b
1 PL10.9a/10.9b B8 J549 +5VDC J102 Tray 3 Paper Size Sensor
GRY
1 Broken
DC140 073-200
+5VDC +5VDC
(1.9 E3) TRAY 3 PAPER SIZE 1
SENSOR
DC COM J102 SENSED SIGNAL J549
B6 VIO
3 2 YEL
B7 073-212
DC COM
(1.9 E3)
SW4 SW3 SW2 SW1
2
DC330 073-104
TRAY 3 PAPER SIZE
SENSOR +5VDC
SW5 SIZE SELECT SWITCH
ON (L)+5VDC
4 YEL
B5
3
NOTE: 1 Paper size is sensed by voltage corresponding to combined resistance of Paper Size Sensor and SW5 On/Off. ELECTRICAL COMPONENTS
The table below shows the relation between paper size and combination of Switch ON/OFF pattern, voltage and AD value.
(Any combination other than the ones below results in an undetermined size.) TRAY 3 PAPER SIZE
Voltage (V) AD Value SENSOR
Paper Size SW1 SW2 SW3 SW4 SW5
(J549-B7) DC140[073-200]
No Tray OFF OFF OFF OFF OFF 4.66±0.03 237-247
A5S/5.5"X8.5"S (*1) OFF OFF ON OFF OFF 4.01±0.03 199-214
4 B5S OFF OFF ON ON ON 3.69±0.03 184-198
8.5"X13"S OFF ON OFF ON OFF
3.07±0.03 153-167
8.5"X14"S OFF ON OFF ON ON
A4S OFF ON ON OFF OFF
2.75±0.03 137-152
8.5"X11"S OFF ON ON OFF ON
8"X10"S OFF ON ON ON ON 2.44±0.03 122-136
12.6"X19.2"S/13"X19"S(*1) ON OFF OFF OFF ON 2.15±0.03 107-121
5 SRA3 S/13"X18"S/2"X18"S(*1) ON OFF OFF ON ON 1.83±0.03 92-106
A4L ON OFF ON OFF OFF 1.52±0.03 77-91
A3S ON OFF ON ON OFF 1.21±0.03 61-76
B5L/7.25"X10.5"L(*1) ON ON OFF OFF ON 0.91±0.03 46-60
8KS(*2) ON ON OFF ON OFF
0.60±0.03 31-45
B4S ON ON OFF ON ON
8.5"X11"L ON ON ON OFF OFF
6 0.30±0.03 16-30
16KL(*2)/7.25"X10.5"L(*1) ON ON ON OFF ON
11"X17"S ON ON ON ON ON 0.00±0.03 0-15
*1: Paper size is changed in diag.
*2: System Setting enables switching between GCO and TFX sizes.
j0ki730703
A B C D E F G H J
FAIL CODE
7.4 TRAY 4 PAPER SIZE SENSING
074-212
TRAY MODULE TRAY 4 PAPER SIZE SENSOR TRAY MODULE PWB
PWB PL10.1 PL10.9a/10.9b
1 PL10.9a/ J549 +5VDC J103 Tray 4 Paper Size Sensor
B4 GRY 1 Broken
10.9b
DC140 074-200
+5VDC +5VDC
(1.9 E3) TRAY 4 PAPER SIZE 1
SENSOR
DC COM J103 SENSED SIGNAL J549
B2 VIO
3 2 YEL
B3 074-212
DC COM
(1.9 E3)
SW4 SW3 SW2 SW1
2
DC330 074-104
TRAY 4 PAPER SIZE
SENSOR +5VDC
SW5 SIZE SELECT SWITCH
ON (L)+5VDC
4 YEL
B1
3
NOTE: 1 Paper size is sensed by voltage corresponding to combined resistance of Paper Size Sensor and SW5 On/Off. ELECTRICAL COMPONENTS
The table below shows the relation between paper size and combination of Switch ON/OFF pattern, voltage and AD value.
(Any combination other than the ones below results in an undetermined size.)
TRAY 4 PAPER SIZE
Voltage (V) AD Value SENSOR
Paper Size SW1 SW2 SW3 SW4 SW5
(J549-B3) DC140[074-200]
No Tray OFF OFF OFF OFF OFF 4.66±0.03 237-247
A5S/5.5"X8.5"S (*1) OFF OFF ON OFF OFF 4.01±0.03 199-214
4 B5S OFF OFF ON ON ON 3.69±0.03 184-198
8.5"X13"S OFF ON OFF ON OFF
3.07±0.03 153-167
8.5"X14"S OFF ON OFF ON ON
A4S OFF ON ON OFF OFF
2.75±0.03 137-152
8.5"X11"S OFF ON ON OFF ON
8"X10"S OFF ON ON ON ON 2.44±0.03 122-136
12.6"X19.2"S/13"X19"S(*1) ON OFF OFF OFF ON 2.15±0.03 107-121
5 SRA3 S/13"X18"S/2"X18"S(*1) ON OFF OFF ON ON 1.83±0.03 92-106
A4L ON OFF ON OFF OFF 1.52±0.03 77-91
A3S ON OFF ON ON OFF 1.21±0.03 61-76
B5L/7.25"X10.5"L(*1) ON ON OFF OFF ON 0.91±0.03 46-60
8KS(*2) ON ON OFF ON OFF
0.60±0.03 31-45
B4S ON ON OFF ON ON
8.5"X11"L ON ON ON OFF OFF
6 0.30±0.03 16-30
16KL(*2)/7.25"X10.5"L(*1) ON ON ON OFF ON
11"X17"S ON ON ON ON ON 0.00±0.03 0-15
*1: Paper size is changed in diag.
*2: System Setting enables switching between GCO and TFX sizes.
j0ki730704
Chain7 Paper Supplying
7-53 7.3 BSD
7-54 7.3 BSD
Chain7 Paper Supplying
A B C D E F G H J
7.5 MSI PAPER SIZE SENSING
MD PWB MSI PAPER MD PWB MCU PWB
1 PL18.2a/ SIZE SENSOR PL18.2a/ PL18.2a/18.2b
18.2b PL13.5 18.2b
DC140 075-200
J525 AVREF P616 J616 P617 J617 J173
B3 BLU 16 3 BLU 1 3 1 MSI PAPER
BLU SIZE SENSOR
J173 J617 P617 J616 P616 J525 P/J452
AVREF SENSED SIGNAL
(+3.3VDC) 3 BLU 1 3 BLU 1 18 B1 96 1
(1.5 G4) BLU
DC COM DC COM
B2 BLU 17 2 BLU 2 2 BLU
2
DC COM
2 (1.5 G5)
NOTE: 1 Paper width (size in fast scan direction) is sensed by voltage corresponding to MSI Paper Size ELECTRICAL COMPONENTS
Sensor resistance.As to MSI, AD values corresponding to paper sizes (widths) vary depending
on the machine because when MSI is installed on IOT before shipment, MSI Size Sensing is
adjusted in the diag. The values below are for reference.
Voltage (V) AD Value
Paper Size MSI PAPER
3 (J525-B1) DC140[075-200] SIZE SENSOR
Post Card S 2.676-2.732 824.958-851.600
5.5"X8.5"S 2.246-2.302 691.590-718.233
A5S 2.156-2.212 663.708-690.350
B5S 1.788-1.843 549.488-576.131
8"X10"S 1.636-1.692 502.457-529.099
8.5"X11"S(Letter)&X13"&X14" 1.503-1.559 461.304-487.947
4 A4S 1.484-1.540 455.425-482.068
7.25"X10.5"L 0.972-1.028 296.694-323.337
B5L
0.975-1.031 297.534-324.176
B4S
16KL(Taiwan)
0.867-0.922 263.940-290.583
8KS(Taiwan)
16KL( Mainland China)
0.834-0.890 253.862-280.504
5 8 KL(Mainland China)
11"X17"S
0.732-0.788 222.284-248.926
8.5"X11"L(Letter)
A4L
0.541-0.597 163.159-189.801
A3S
12.6"X19.2"S 0.415-0.470 123.854-150.496
13"X19"(X18") 0.308-0.364 90.932-117.574
6 SRA3 0.292-0.348 85.893-112.535
Ref Paper length (size in slow scan direction) is sensed by measuring
how long paper takes to pass Regi. Sensor.
j0ki730705
A B C D E F G H J
FAIL CODE
7.6 TRAY 1 PAPER STACKING
071-210
TRAY 1 NUDGER LEVEL MD PWB
MD PWB SENSOR PL18.2a/18.2b Tray 1 Lift Up Fail
1 PL18.2a/18.2b PL9.4
J528 DC COM P611 J611 J177 DC330 071-102 071-940
B6 BLU 5 6 2 +3.3VDC
BLU TRAY 1 NUDGER Tray 1 Lift Up NG
DC COM LEVEL SENSOR
(1.5 G5) J177 J611 P611 LIFT UP (H)+3.3VDC J528
+1.2VDC 1 BLU 7 4 BLU
B7 071-210
B5 BLU 6 5 BLU
3
+5VDC
071-940
(1.5 G3)
TRAY 1 NO PAPER
2 SENSOR
PL9.4
DC COM J178 DC330 071-101
B9 BLU 2 9 BLU
2 +3.3VDC
TRAY 1 NO PAPER
DC COM SENSOR
(1.5 G5) J178 PAPER SENSED (L)+3.3VDC
+1.2VDC 1 BLU 10 1 BLU
B10
B8 BLU 3 8 BLU
3
+5VDC
(1.5 G3)
3
TRAY 1
MCU PWB MD PWB 1 DC330 071-001 To 071-004 FEED/LIFT ELECTRICAL COMPONENTS
PL18.2a/18.2b PL18.2a/18.2b +24VDC-F6 UP MOTOR
TRAY 1 FEED/LIFT
UP MOTOR PL9.4
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