Purposive Communication
Purposive Communication
LISTENING- the process of receiving, constructing meaning from, and responding to a spoken
or non-verbal message
TYPES OF LISTENING
APPRECIATIVE LISTENING- In appreciative listening, we seek certain information which
will appreciate, for example that which helps meet our needs and goals. We use appreciative
listening when we are listening to good music, poetry or maybe even the stirring words of a great
leader.
EMPHATIC LISTENING- When we listen empathetically, we go beyond sympathy to seek a
truer understand how others are feeling. This requires excellent discrimination and close
attention to the nuances of emotional signals. When we are being truly empathetic, we actually
feel what they are feeling.
In order to get others to expose these deep parts of themselves to us, we also need to demonstrate
our empathy in our demeanor towards them, asking sensitively and in a way that encourages self-
disclosure.
COMPREHENSIVE LISTENING- listening to understand the message of the speaker
EVALUATIVE LISTENING- In evaluative listening, or critical listening, we make judgments
about what the other person is saying. We seek to assess the truth of what is being said. We also
judge what they say against our values, assessing them as good or bad, worthy or unworthy.
Evaluative listening is also called critical, judgmental or interpretive listening.
DISCRIMINATIVE LISTENING- Discriminative listening is the most basic type of listening,
whereby the difference between difference sounds is identified. If you cannot hear differences,
then you cannot make sense of the meaning that is expressed by such differences.
We learn to discriminate between sounds within our own language early, and later are unable to
discriminate between the phonemes of other languages. This is one reason why a person from
one country finds it difficult to speak another language perfectly, as they are unable distinguish
the subtle sounds that are required in that language.
Likewise, a person who cannot hear the subtleties of emotional variation in another person's
voice will be less likely to be able to discern the emotions the other person is experiencing.
Listening is a visual as well as auditory act, as we communicate much through body language.
We thus also need to be able to discriminate between muscle and skeletal movements that signify
different meanings.
CRITICAL READING- Critical reading is the process of reading that goes beyond just
understanding a text.
MULTIMODAL MATERIALS- For some of your classes you may be asked to give a
presentation using visual aids, or maybe you've been told to include a multi-modal/multi-media
element in your final project. Multi-modal, in this sense, means including content other than text
such as images, videos, music or graphs. Using and searching for these materials presents their
own unique challenges use this guide as a starting place to help you find these items.
1. To inform
2. To persuade
3. To Inspire or simply
4. To Entertain