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HyperCube iOS Instructions

This document provides instructions for setting up and using the HyperCube smart backup device. It includes: 1) An overview of the device ports and included accessories. 2) Steps for downloading the app, accepting permissions, and navigating to the home page. 3) Instructions for setting up automatic and manual backups of photos, contacts, and other data from a phone. 4) Troubleshooting tips for issues like "Device not found" errors or failed backups. 5) Contact details for getting support from the manufacturer.

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293 views11 pages

HyperCube iOS Instructions

This document provides instructions for setting up and using the HyperCube smart backup device. It includes: 1) An overview of the device ports and included accessories. 2) Steps for downloading the app, accepting permissions, and navigating to the home page. 3) Instructions for setting up automatic and manual backups of photos, contacts, and other data from a phone. 4) Troubleshooting tips for issues like "Device not found" errors or failed backups. 5) Contact details for getting support from the manufacturer.

Uploaded by

DRC
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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HyperCube

Smart Backup device

iOS guide
Trademarks:

All trademarks are property of their respective owners.

Hyper and HyperCube are registered trademarks of Sanho Corporation


in the US and/or other countries.

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Table of Contents:

Page Number Topic


4 HyperCube Unboxing and Setup
7 HyperCube Home Page
8 Setting up Auto Backup
9 Completing a Manual Backup
10 HyperCube basic troubleshooting
11 Contact Us

3
HyperCube unboxing and set up

When you open HyperCube for the first time, you will notice that it has two USB
ports in the front, and a slot in the back. Here is what they are:

To use HyperCube, download the HyperCube app in the App Store

4
Unboxing and set up – App launch
Accepting permissions

Once you have the app on your phone, insert your storage device into HyperCube,
and launch the HyperCube app. Once the HyperCube app launches, you will
notice this screen:

Please hit accept here, permission is


Please click next on this screen needed to allow HyperCube to work
with your images

Please do the same with contacts, the screens will be similar.

5
Unboxing and set up – App launch
Notifications and main page
After accepting permissions, HyperCube will ask if you want to receive
notifications:

This is totally optional; however, it is recommended that you do. HyperCube will
send you push notifications when your backup is complete.

If your phone has not been plugged If your phone has been plugged into
into HyperCube, you will see this: HyperCube, you will see this:

6
HyperCube Home Page
Now that you have HyperCube plugged into a power supply with a storage device
and you have your phone plugged in, you will reach this page (left for page, right
for explanations):

7
Setting up Auto Backup

To set up Auto Backup, complete the following:

IMPORTANT!
For the phone to automatically launch Auto Backup, the HyperCube app must not
be force closed. It can be open in the background and still run (if you have
notifications on, the app will let you know when the backup starts and finishes).

8
Completing a Manual Backup
To complete a manual backup, complete the following:

Note: When in phone backup, it may continue to search and show no progress.
This is something we are working on. Just choose backup now and it will run.

9
HyperCube Troubleshooting
Q: I see the permissions, but I only want to back up my photos. How do I only
allow photos?

A: Accept all the permissions at first (App needs them to be okayed at first), then
go to Settings > scroll down to the HyperCube app > Uncheck “Contacts”

Q: My phone is stuck on “Device not found.” What do I do?

A: Check the following:


1) Is the HyperCube plugged into your computer? Please plug in
HyperCube to a power adapter.
2) Are you plugged into the orange USB port? If not, please plug the phone
cable into the orange USB port.
3) Try changing the cables and see if that fixes the issue

Q: I keep getting this error message that says, “Failed to reach root directory.”
What do I do?

A: Check the following:


1) Is the storage device plugged into HyperCube? If not, plug in a storage
device to HyperCube.
2) Please check that the HyperCube is properly formatted. Formatting
instructions can be found here:
https://www.premiumusb.com/blog/how-to-reformat-a-usb-drive
3) Try changing the storage device and see if that fixes the issue.

10
Contact Us

You can reach out to us anytime at


[email protected]

We are available on chat M-F, 9:30 AM to 5:30 PM PST.


Go to https://hypershop.zendesk.com and click on “Chat
Now.”

We can be called at 1-888-202-1888 as well, with the


same operating hours.

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