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Quality Definition

Fredy Fong presented an introduction to quality. He discussed definitions of quality from various quality gurus such as Deming, Juran, Crosby and Taguchi. Fong defined quality as minimizing loss to society over the entire product lifecycle. He outlined steps to quality awareness including defining products, their lifecycles, and establishing policies to minimize societal loss. Further study was recommended to quantify and prevent losses by understanding product lifecycles and preventing defects.

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162 views28 pages

Quality Definition

Fredy Fong presented an introduction to quality. He discussed definitions of quality from various quality gurus such as Deming, Juran, Crosby and Taguchi. Fong defined quality as minimizing loss to society over the entire product lifecycle. He outlined steps to quality awareness including defining products, their lifecycles, and establishing policies to minimize societal loss. Further study was recommended to quantify and prevent losses by understanding product lifecycles and preventing defects.

Uploaded by

fpfong
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Introduction to

Quality
Presented by:
Fredy Fong

• Offshore Quality Consultant Services -


Managing Partner, Principal Consultant.
• China Manufacturing Consultants – Senior
Consultant
• Certified Six Sigma Black Belt
• Masters in Industrial Engineering --
University of Wisconsin-Madison
• 23 years in Quality Engineering Field
Content:
• What is Quality: Initial Assessment of Concept
• Quality Guru and their perception on Quality
• Aspects of Quality
• Fredy Fong’s Definition of Quality
• Steps to Quality Awareness
• Further Study
What is Quality
What is Quality
Quality Guru
1. Frederick Taylor
2. Shewhart
3. Pareto
4. Juran
5. Deming
6. Crosby
7. Feigenbaum
8. Ishikawa
9. Shingo
10. Taguchi
11. Mikel Harry
1) FREDERICK WINSLOW TAYLOR
• Every process can be standardized into a numerical
value
• Father of Scientific Management
2) WALTER SHEWHART
• Originator of Control Chart
• Grandfather of Total Quality Control
(TQC)
• Mentor of Edward W. Deming
Shewharts’s Definition of Quality
• “Broadly speaking there are three steps in a quality
control process: the specification of what is wanted,
the production of things to satisfy the specification,
and the inspection of the things produced to see if
they satisfy the specification.”
3) VILFREDO PARETO
• Originator of 80/20 rules
4) JOSEPH M JURAN
• Utilizes Pareto Principle in Quality
• Originator of Trilogy of Quality
Improvement

Planning Control

Improvement
Juran’s Definition of Quality
• An essential requirement of… products is that they
meet the needs of those members of society who
will actually use them. This concept of fitness for use
is universal…The popular term for fitness for use is
quality, and our basic definition becomes quality
means fitness for use. - J. M. Juran
• “Quality does not happen by accident”
5) EDWARD W. DEMING
• Originator of Deming Cycle
• Deming 14 Points and 7
Deadly Diseases
• Originator of Deming Chain
Reaction
• In 1951 went to Japan and
change Japan quality as is
what it seen today
Deming’s Meaning of Quality
• What is quality? What would someone mean by the
quality of a shoe? Let us suppose that it is a man’s
shoe that he is asking about. Does he mean by good
quality that it wears a long time? Or that it takes a
shine well? That is feels comfortable? That it is
waterproof? That the price is right in consideration
of whatever he considers quality? Put another way,
what quality-characteristics are important to the
customer? - Deming
6) PHILLIP CROSBY
• Originator of the Concept: Do It Right at the
First Time
• Originator of Zero Defect Concept
Crosby’s Definition of Quality
• Quality is conformance to
requirements - P. Crosby
7) Armand V. Feigenbaum
• Father of Total Quality Control
• Quality Control is a Business Method rather than
a Technical Method
Feigenbaum’s Definition of Quality
• Product and service quality can be defined as: The
total composite product and service characteristics
of marketing, engineering, manufacturing, and
maintenance through which the product and service
in use will meet the expectations of the customer - A.
V. Feigenbaum
8) KAORU ISHIKAWA
• Originator of Fishbone Diagram
• Father of Quality Control Circle (QCC)
Ishikawa’s Definition of Quality
• Narrowly interpreted, quality means quality of product
• Broadly interpreted, quality means quality of work, quality of
service, quality of information, quality of process, quality of
division, quality of people, including workers, engineers,
managers, and executives, quality of system, quality of
company, quality of objectives, etc. To control quality in its
every manifestation is our basic approach
9) SHIGEO SHINGO
• Originator of Poka Yoke System
• Originator of Single Minute
Exchange of Die (SMED) System
10) GENICHI TAGUCHI
• Originator of Quality Loss Function
• Originator of Robust Design
Taguchi’s Definition of Quality
• "Quality is the loss imparted to society from
the time the product has shipped."
11) MIKEL HARRY
• Principal Architect of Six Sigma Principles
• Founder of Six Sigma Academy
Harry’s Definition of Quality
• "Quality should focus on "value entitlement,"
which means that companies are entitled to
produce quality products at the highest
possible profits and customers are entitled to
buy high-quality products at the lowest
possible cost."
Aspects of Quality

• Quality is Survival
• Quality is Profit
• Quality is Measurable
• Defect is Preventable
Fredy Fong’s Definition of Quality
• Minimum Loss to Society on
the whole product lifecycle
• This is the concept of
EFFICIENT QUALITY
Quality is a Lousy Idea-
If it’s Only an Idea

STEPS TO QUALITY AWARENESS


• Define your product (s)
• Define your product lifecycle
• Define your own/organization quality policy to
minimize the loss to society
Further Study
• Learn how to understand your product
lifecycle
• Learn how to quantify your loss
• Learn how to minimize your loss by preventing
Defects / Failure

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