SR 3-21525282041 : Mock EOY 1 � Execution to be completed by End of Nov 2019

Severity 4-Minimal Status Customer Working

Escalation Status Never Escalated Opened 11-Nov-2019 15:20 (1+ month ago)
Last Updated 30-Dec-2019 20:14 (3+ hours ago)
Bug Reference No Related Bugs Attachments abort_a_branch.sql,
AEPKS_EOC_PROCESSOR-241219.zip, Blocked_GL_export.zip, GLFLINCO_035_branch.zip,
GL_BALAN_GLTM_GLTB.zip, NOV27_AWR_from_PROD.zip, NOV27_UAT-AWR.zip,
PostGLFINCLOcheck.zip, PostGLFINCLOcheckNew.zip, PreEOYspool.zip,
Spool_Real_GLBAL_BRNALL.zip, UAT_DB_logs_GL.zip
Related Articles No Related Articles Related SRs No Related SRs
Support Identifier 21228057
Account Name The First Microfinance Bank Ltd.
Primary Contact Nisar Shah Alternate Contact
System Host No Related Hosts
Product Oracle FLEXCUBE Universal Banking
Product Version 12.0.3
Operating System Linux x86-64 OS Version Red Hat Enterprise 6
Problem Description Dear Team,

With reference to the Mock EOY email, this SR is being generating to track/ monitor
MOCK EOY-1, that, as per per plan has to be completed by the end of NOV 2019.
Please suggest for further details/ activities.

Regards,
Nisar Ahmad Shah
+92 51 84 95516 (land line)
+92 3002444246 (mobile)

History

ODM Action Plan

Oracle Support - 30-Dec-2019 20:14 (3+ hours ago)
Dear Team ,

The business team was seeing mismatch of 2300 . We have executed RC rebuild then
customer rebuild for M12 and then customer rebuild for FIN period for 035 and then
the balances were fine .

Also note in production , you have to take care of only one thing .

Please execute below query in Porduction and unblock the GLs coming in that query
only .

select * from sttb_account where ac_gl_no in (select gl_code from gltm_glmaster

where category in ('3','4')) and gl_stat_blocked='Y'

Regards,
GSupp
ODM Action Plan
Oracle Support - 30-Dec-2019 19:43 (3+ hours ago)
Dear Nisar ,

The issue about 035 was a false alarm .We thought the balances in FIN have not
zeroised but they are zeroising if we check dr_bal_lcy and cr_bal_lcy .So please
proceed ahead for the EOY and after completion of the EOY please share PostEOYCheck
spool .

Also note in production , you have to take care of only one thing .

Please execute below query in Porduction and unblock the GLs coming in that query
only .

select * from sttb_account where ac_gl_no in (select gl_code from gltm_glmaster

where category in ('3','4')) and gl_stat_blocked='Y'

Regards,
GSupp
Update from Customer
[email protected] - 30-Dec-2019 18:54 (4+ hours ago)
Upload to TDS successful for the file PostGLFINCLOcheck.zip.
Update from Customer
[email protected] - 30-Dec-2019 18:53 (4+ hours ago)
Hi GSupp,

Please find the spool, PostGLFINCLOcheck (generated again).

Regards,
Nisar
Update from Customer
[email protected] - 30-Dec-2019 18:42 (4+ hours ago)
Upload to TDS successful for the file GLFLINCO_035_branch.zip.
Update from Customer
[email protected] - 30-Dec-2019 18:41 (4+ hours ago)
Hi,

please find the spool for branch 035.

file name, GLFLINCO_035_branch

Regards,
Update from Customer
[email protected] - 30-Dec-2019 17:31 (5+ hours ago)
Upload to TDS successful for the file GL_BALAN_GLTM_GLTB.zip.
Update from Customer
[email protected] - 30-Dec-2019 17:30 (5+ hours ago)
Hi Team,

As discussed, please find the query results in excel sheet;

File name, GL_BALAN_GLTM_GLTB

Regards,
ODM Action Plan
Oracle Support - 30-Dec-2019 17:30 (5+ hours ago)
Dear Nisar ,

Please execute below query in Porduction and unblock the GLs coming in that query
only .

select * from sttb_account where ac_gl_no in (select gl_code from gltm_glmaster

where category in ('3','4')) and gl_stat_blocked='Y'

Regards,
GSupp
Update from Customer
[email protected] - 30-Dec-2019 17:10 (6+ hours ago)
Dear Shriraj,

With reference to blocked GLs, there are 67 block GLs with category, 3 & 4, which
are blocked. We will unblock them.

However, select * from sttb_account where gl_stat_blocked='Y' shows 199 GLs in

total. Should the GLs (not in category 3 & 4) too have to be unblocked for EOY?

Regards,
Nisar
Update from Customer
[email protected] - 30-Dec-2019 16:20 (6+ hours ago)
Upload to TDS successful for the file PostGLFINCLOcheckNew.zip.
Update from Customer
[email protected] - 30-Dec-2019 16:20 (6+ hours ago)
Hi Shriraj,

As discussed, all 233 branches completed post EOFI3.

Please find the spool, PostGLFINCLOcheckNew.

File name, PostGLFINCLOcheckNew

Regards,
Nisar
ODM Action Plan
Oracle Support - 30-Dec-2019 15:34 (7+ hours ago)
Dear Nisar ,

As discussed over telecom , please get the GLs unblocked which are there in the
excel blocked_gl_export.xlsx file even in production .

Regards,
GSupp
Update from Customer
[email protected] - 30-Dec-2019 15:27 (7+ hours ago)
Upload to TDS successful for the file Blocked_GL_export.zip.
Update from Customer
[email protected] - 30-Dec-2019 15:26 (7+ hours ago)
Dear GSupp,

As discussed, please find the list of blocked GLs

File name, Blocked_GL_export

Regards,
Nisar
ODM Action Plan
Oracle Support - 30-Dec-2019 15:19 (7+ hours ago)
Dear Nisar ,

As discussed , please note that the gl 102060306 is blocked in sttb_account .

Request to unblock it from front end and resubmit 002 .
Regards,
GSupp
Update from Customer
[email protected] - 30-Dec-2019 15:01 (8+ hours ago)
Upload to TDS successful for the file UAT_DB_logs_GL.zip.
Update from Customer
[email protected] - 30-Dec-2019 15:01 (8+ hours ago)
Dear GSupp,

As discussed, please find the user logs for branch 002,

File name, UAT DB logs_GL

Regards,
ODM Action Plan
Oracle Support - 30-Dec-2019 12:20 (10+ hours ago)
Dear NIsar ,

Spool looks fine .Now proceed with proceed with Post EOFI batches until GLFINCLO.

You have to submit EOD only until POST-EOFI .

Regards,
GSupp
ODM Data Collection
Oracle Support - 30-Dec-2019 12:18 (10+ hours ago)
-- Script Output --

File Name or Source

-------------------------
Spool_Real_GLBAL_BRNALL.spl

Description
--------------
Spool after completion of MarkEOFI
Update from Customer
[email protected] - 30-Dec-2019 12:13 (11+ hours ago)
Upload to TDS successful for the file Spool_Real_GLBAL_BRNALL.zip.
Update from Customer
[email protected] - 30-Dec-2019 12:12 (11+ hours ago)
Hi Team,

As discussed, all 233 branches completed mark EOFI. Please find the spool,
Spool_Real_GLBAL_BRNALL.

File name, Spool_Real_GLBAL_BRNALL.

Regards,
Nisar
Collaboration
Oracle Support - 30-Dec-2019 09:58 (13+ hours ago)
Hi Team ,

Please join the WebEx using the below URL

https://myoracle.webex.com/myoracle/e.php?MTID=mdf3d5a376794c388ae54305f5e152c06
Password is 123456

Regards,
GSupp
Update from Customer
[email protected] - 30-Dec-2019 09:09 (14+ hours ago)
Dear Team,

224 branches (out of 233) reached mark end of financial input (mark EOFI). 09
branches running MFDBACH. And four of the 9 branches running since Saturday, in
MFDBATCH.

Regards,
ODM Action Plan
Oracle Support - 26-Dec-2019 10:02 (Thursday)
Thanks for the update
Update from Customer
[email protected] - 26-Dec-2019 09:19 (Thursday)
Hi Team,

138 branches out of 233 have reached MARKEOFI. EOD is in progress for the
remaining.

Regards,
ODM Action Plan
Oracle Support - 24-Dec-2019 15:58 (6 days ago)
Hi NIsar ,

Please refer to the km Doc with doc id 2567240.1 .

You can submit the branches until markEOFI now and once MarkEOFI is completed for
all the branches then please run Real_GLBAL_BRNALL.SQL and share us the spool .

Regards,
GSupp
Update from Customer
[email protected] - 24-Dec-2019 15:54 (6 days ago)
Hi Team,

as discussed over webex, maintenance done for branch 152. And EOD completed for
both the problematic branches , 152 and 233. So far now, all 233 branches have
completed EOD, and reached DEC 31, 19. Please suggest next.

Regards,
Nisar
ODM Action Plan
Oracle Support - 24-Dec-2019 14:20 (6 days ago)
Hi Team ,

As discussed over webex , the holiday calendar for 152 is not maintained
properly .There is no data in sttms_lcl_holiday and sttms_lcl_hol_master for 152
for FY2020 .
Request you to maintain the same and resubmit the EOD once the necessary
maintenance is done .

Regards,
GSupp
Update from Customer
[email protected] - 24-Dec-2019 13:00 (6 days ago)
Upload to TDS successful for the file AEPKS_EOC_PROCESSOR-241219.zip.
Update from Customer
[email protected] - 24-Dec-2019 12:59 (6 days ago)
Hi GSupp,

Please find the package, AEPKS_EOC_PROCESSOR-241219 .

Regards,
Collaboration
Oracle Support - 24-Dec-2019 11:42 (6 days ago)
Hi Team ,

Please join the webex using below link

https://myoracle.webex.com/myoracle/e.php?MTID=mb4d6cfb9cb5c2df637f4ae25a01793c7

Password is 123456

Regards,
GSupp
Update from Customer
[email protected] - 24-Dec-2019 09:55 (6 days ago)
Hi Team,

Kindly refer to the provided preEoY spool, debugs and update.

Regards,
Update from Customer
[email protected] - 23-Dec-2019 20:25 (7 days ago)
Upload to TDS successful for the file PreEOYspool.zip.
Update from Customer
[email protected] - 23-Dec-2019 20:25 (7 days ago)
Dear GSupp,

As discussed, 231 branches successfully reached DEC 31, 19. Please find the
PreEOYcheck, spool.

--File name, PreEOYspool

The file includes preEOY check spool, and debugs for the two branches--152 & 233.

Regards,
Nisar
Call - Outbound
Oracle Support - 23-Dec-2019 19:09 (7 days ago)
Call - Outbound
------------------------------
Dear Nisar ,

As discussed over telecom , more than 225 of the 233 branches are on 31st now . For
the two aborted branches , we will check the debugs and proceed .

For the remaining branches , you can proceed ahead . Also share us the pre-EOY
check spool after checking that EOY maintenance is in place .

Regards,
GSupp
Call - Inbound
 Oracle Support - 23-Dec-2019 14:34 (7 days ago)
Call - Inbound
----------------------------
Dear Nisar ,

As discussed over telecom , please refer the KM doc with doc id 2567240.1 for pre-
requisites and check if all the maintenance is done . Also for bringing the date to
31 st ,please follow the approach of resubmitting the branch as we have discussed

Thank you.
Shriraj Shisodiya
Oracle Global Customer Support
Collaboration
Oracle Support - 23-Dec-2019 13:58 (7 days ago)
Hi Team ,

Please join the webex using the below URL

https://myoracle.webex.com/myoracle/e.php?MTID=m8c1db79aee6d598a0f194c9974692578

Password is 123456

Regards,
GSupp
Update from Customer
[email protected] - 23-Dec-2019 12:53 (7 days ago)
also, as updated, as of now , 186 branches (out of 233) reached DEC 31. remaining
47 in progress with EOD. thanks
Update from Customer
[email protected] - 23-Dec-2019 12:43 (7 days ago)
Hi Team,

As per discussion, did not get the WebEx link as yet

Regards
ODM Action Plan
Oracle Support - 23-Dec-2019 12:34 (7 days ago)
Hi Team ,

Please refer to the KM Doc with doc id 2567240.1

Regards,
GSupp
ODM Action Plan
Oracle Support - 23-Dec-2019 09:43 (7 days ago)
Dear NIsar,

Kindly Share PreEOY spool for verificaiton.

Update from Customer
[email protected] - 20-Dec-2019 15:58 (10 days ago)
Hi GSupp,

As updated, EOD has completed for all 233 branches. And the branches have reached
DEC 30, 19. And some branches reached DEC 31, 19. Please suggest for the next step.

Regards,
Nisar
Collaboration
 Oracle Support - 20-Dec-2019 12:28 (10 days ago)
Hi Team ,

Please join the WebEx using below URL.

https://myoracle.webex.com/myoracle/e.php?MTID=mfa1419732360635d4f18016f76daccc6

Password is 123456

Regards,
GSupp
Notes
Oracle Support - 19-Dec-2019 15:47 (11 days ago)
On Webex for MOCK EOY Progress
Update from Customer
[email protected] - 19-Dec-2019 14:33 (11 days ago)
Hi Gsupp,

We are on it, please join the session. Thanks

Collaboration
Oracle Support - 19-Dec-2019 12:31 (11 days ago)
Hi Team ,

Please join the WebEx using the below link

https://myoracle.webex.com/myoracle/e.php?MTID=m3a47dab898cf672a1056273b8d9ffa7e

Password is 123456

Regards,
GSupp
Update from Customer
[email protected] - 19-Dec-2019 11:10 (11 days ago)
Dear GSupp,

As already updated, Stats gathering process completed, and we have resubmitted ten
branches in morning today, 09:50AM PST.

Util now (11:10AM PST), all the ten branches running in MFDBATCH. This is shared
FYI, please.

Regards,
Nisar
Notes
Oracle Support - 18-Dec-2019 19:46 (12 days ago)
Upload to TDS successful for the file abort_a_branch.sql.
ODM Action Plan
Oracle Support - 18-Dec-2019 17:12 (12 days ago)
Hi Team ,

Before starting any DB activity , please kill all the EOD sessions which are active
in the UAT DB . Then the DBA can perform gather stat activity on tables starting
with CLT .

Post that you can use the attached script abort_a_branch.sql to abort the branches
and then resubmit them through front end .

Regards,
GSupp
Collaboration
Oracle Support - 18-Dec-2019 14:57 (12 days ago)
Dear Nisar ,

As informed during the WebEx session , the sessions are still running the below
mentioned queries and are not coming out of the loop for the same .

SELECT ROWID RECORD_ROWID, E.*

FROM CLTBS_ACCOUNT_EVENTS_DIARY E
WHERE ACCOUNT_NUMBER = :B3 AND
BRANCH_CODE = :B2 AND (NVL(E.EXECUTION_STATUS, 'U') = 'U' OR
(EXECUTION_STATUS = 'S' AND EXECUTION_DATE > NVL(:B1 , GLOBAL.APPLICATION_DATE) )
OR ( EVENT_CODE IN ('MLIQ','ALIQ') AND EXECUTION_STATUS = 'F' ) OR
(EVENT_CODE = 'ALIQ' AND EXECUTION_STATUS = 'P') OR (EVENT_CODE = 'ROCL' AND
EXECUTION_STATUS = 'P') );

SELECT X.*, X.ROWID

FROM CLTBS_ACCOUNT_SCHEDULES X, CLTMS_PRODUCT_COMPONENTS
Z WHERE X.ACCOUNT_NUMBER = :B6
AND X.BRANCH_CODE = :B5 AND
Z.PRODUCT_CODE = :B4 AND
X.COMPONENT_NAME = Z.COMPONENT_NAME AND
INSTR(NVL(:B3 , X.COMPONENT_NAME), X.COMPONENT_NAME) <> 0 AND
((NVL(Z.COMP_REPORTING_TYPE, '##') <> 'AC' AND
X.SCHEDULE_DUE_DATE >= :B2 AND X.SCHEDULE_DUE_DATE <= :B1 ) OR
(NVL(Z.COMP_REPORTING_TYPE, '##') = 'AC'))

So please request the DBA to perform gather stats on tables coming in the below
query .

select * from user_tables where table_name like 'CLT%';

Once the same is done , we can restart the process and see if has improved or not .

The issue is not observed in production and hence it might be related to the UAT
server configurations .

Regards,
GSupp
Collaboration
Oracle Support - 18-Dec-2019 14:37 (12 days ago)
Hi Nisar ,

Please join the webex using below URL-:

https://myoracle.webex.com/myoracle/e.php?MTID=m62b764f0cd1ef58c3c0e08fc07f731f9

Password is 123456

select * from user_tables where table_name like 'CLT%';

Regards,
GSupp
ODM Action Plan
Oracle Support - 18-Dec-2019 13:47 (12 days ago)
Hi Team ,

Thanks for the update . Do let us know a suitable timing today for a possible webex
session .

Regards,
GSupp
Update from Customer
[email protected] - 18-Dec-2019 09:22 (12 days ago)
Hi Team,

Of the 19 branches which we had resubmitted yesterday, only 04 branches have

completed EOD--as of now, 09:20AM PST .
Remaining 15 branches still running on the same stage/ batch (MFDBATCH). FYI, in
all cases, MFDBATCH is taking the 90% process time. All other batches get completed
within hour.

Regards,
Nisar
Collaboration
Oracle Support - 17-Dec-2019 19:04 (13 days ago)
Hi Team ,

We had aborted the 19 branches and killed the sessions and have resubmitted the
branches again .

We will connect tomorrow again to address the issue .

Regards,
GSupp
Collaboration
Oracle Support - 17-Dec-2019 16:26 (13 days ago)
Dear Nisar ,

As discussed , please join the WebEx using the below URL.

https://myoracle.webex.com/myoracle/e.php?MTID=med9c2d14a47a10672b63f26731e9eb7c

Password is 123456

Regards,
GSupp
ODM Action Plan
Oracle Support - 17-Dec-2019 15:48 (13 days ago)
Thanks for the update
Update from Customer
[email protected] - 17-Dec-2019 09:56 (13 days ago)
Dear Team,

Branches 001-040 (40 branches) not yet submitted for EOD.

Branches 041-059 submitted for EOD, and now running MFDBATCH.

Branches 061 - 233 already completed EOD, and have reached DEC 30.

Regards,
Nisar
ODM Action Plan
Oracle Support - 17-Dec-2019 09:13 (13 days ago)
Dear NIsar,

Thanks for the update. Kindly confirm which Batches are running in the Branches
which Have still not reached 30-Dec-2019
Update from Customer
[email protected] - 16-Dec-2019 16:24 (14 days ago)
out of the 233 branches, 162 branches have reached DEC 30,19. EOD/EOM in progress
for the remaining. regards
ODM Action Plan
Oracle Support - 05-Dec-2019 15:18 (25 days ago)
Dear Nisar,

Thanks for the update

Update from Customer
[email protected] - 05-Dec-2019 15:08 (25 days ago)
Dear Team,

FYI, all branches have not yet reached DEC 30, 19 (as of now, 36 branches out of
233 reached DEC30).
EODs in progress for the branches not yet reached DEC 30.

Regards,
Nisar
ODM Action Plan
Oracle Support - 04-Dec-2019 13:57 (26 days ago)
Dear Nisar,

Please verify the KM document and Share the Pre EOY spool
Update from Customer
[email protected] - 04-Dec-2019 13:38 (26 days ago)
dear team, to avoid further delay we have restored latest post eom dump in UAT ,
for mock EOY. currently, branch date is DEC 03, 19. We have marked holidays till
DEC 29, 19 (inclusive). And next working date is DEC 30, 19. will you please share
relevant tables name, so that we can easily verify the branches dates. thanks
Update from Customer
[email protected] - 29-Nov-2019 10:52 (1+ month ago)
please update.
Update from Customer
[email protected] - 27-Nov-2019 14:18 (1+ month ago)
Upload to TDS successful for the file NOV27_AWR_from_PROD.zip.
Update from Customer
[email protected] - 27-Nov-2019 14:17 (1+ month ago)
please find AWR from PROD

File attached, NOV27_AWR from PROD

Regards,
ODM Action Plan
Oracle Support - 27-Nov-2019 12:33 (1+ month ago)
Awaiting Details
Update from Customer
[email protected] - 27-Nov-2019 12:23 (1+ month ago)
Upload to TDS successful for the file NOV27_UAT-AWR.zip.
Update from Customer
[email protected] - 27-Nov-2019 12:22 (1+ month ago)
Dear Team,

Please check the AWR from UAT. Attached file name, NOV27_UAT-AWR.

We shall also share the DB Server Configuration for UAT;

Regards,
ODM Action Plan
Oracle Support - 27-Nov-2019 10:49 (1+ month ago)
Dear Nisar,

AS discussed, Please check the UAT DB Server Configuration share the Server
Details/AWR Report from UAT and Prod for Verification.
Also Share details of AWR from UAT with 30 mins interval for 1-2 hrs Snaps for
verification.
Update from Customer
[email protected] - 27-Nov-2019 10:12 (1+ month ago)
Dear Team,

We will be available for the phone call on 10:30AM PST today . We have also
arranged to make our DB team available on said time. Kindly let us know about your
availability.

Regards,
Nisar
ODM Action Plan
Oracle Support - 26-Nov-2019 17:05 (1+ month ago)
Dear Team,

Kindly check the UAt server Configuration is in sync with Production or not. We
will have a call on 27th Nov 2019
Update from Customer
[email protected] - 26-Nov-2019 15:46 (1+ month ago)
Dear Team,

EOD process is taking time, mainly the MFDBATCH is taking too much time (in some
cases, more than 25 hours).. currently only 51 branches (out of 233) have reached
NOV 30, 19. Needs to discuss with you about the issue.

Regards,
ODM Action Plan
Oracle Support - 22-Nov-2019 10:08 (1+ month ago)
Dear Nisar,

Thanks for the update.

Update from Customer
[email protected] - 22-Nov-2019 09:58 (1+ month ago)
Dear Team,

FYI, out of the 15 branches submitted Yesterday morning (09;00AM), only two
completed (as of now, 09:00AM) and reached NOV 30, 19. Remaining 13 are still
running the MFDBATCH (after 24 hours). Currently, about 25 branches have reached
NOV 30, 19 out of the total 233. Regards,
ODM Action Plan
Oracle Support - 21-Nov-2019 14:18 (1+ month ago)
Dear Nisar,
As UAT is not of the same configuration as of PROD and also the no of day for which
EOD is runing is more. So Slowness will be observed.
Update from Customer
[email protected] - 21-Nov-2019 14:11 (1+ month ago)
Dear Team,

We are in process to get the system to NOV 30, 19 first, and then to DEC 31, 19.
For this, we have marked holidays as suggested. In running EOD we have observed
that, it is taking long time in POSTBOD_1 (seq#15, MFDBATCH). FYI, we are
submitting 15 branches (one by one) at a time. We had submitted on 09:00AM today.
14 of the them are still running in seq#15, MFDBATCH (now time is, 02:11PM). One is
running seq#6, MARKEOFI). So apparently, it is taking long time to process EOD.

Please suggest.

Regards,
Nisar
ODM Action Plan
Oracle Support - 19-Nov-2019 17:38 (1+ month ago)
Dear Nisar,

Thanks for the update

Update from Customer
[email protected] - 19-Nov-2019 17:30 (1+ month ago)
Dear Team,

Thanks for the update. We have marked local holidays for all the branches (233 in
total) from NOV 11 to NOV 29, 19 (inclusive). And EOD/EOM has been started to bring
the system to NOV 30, 2019 (only 4 branches have reached at NOV 30, 19 so far).

We shall keep you updated once all branches reach the date--NOV 30, 19. Thank you.

Regards,
Nisar
ODM Action Plan
Oracle Support - 19-Nov-2019 10:54 (1+ month ago)
Dear NIsar,

Kindly Maintain Holiday from 12th/13th Nov 2019 till 29th nov(inclusive). So next
working day will be 30th Nov 2019.
For December Maintain Holiday from 1st Dec till 29th Dec 2019. So next working day
will be 30th Dec 2019.
Run EOD/EOM to move the date will 30th Dec 2019. Once this Date is Reached we can
Start verifying the Spools.
Update from Customer
[email protected] - 19-Nov-2019 09:46 (1+ month ago)
Dear Team,

Good Day!

System for Mock EoY is arranged, and post last month EOM, latest dump has been
restored.
And system currently stands on NOV 11, 2019. Kindly advise for the next.

Regards,
Nisar
ODM Action Plan
Oracle Support - 11-Nov-2019 17:00 (1+ month ago)
Dear Nisar,
Thanks for the update
Update from Customer
[email protected] - 11-Nov-2019 16:49 (1+ month ago)
Dear Team,

We have gone through the KM Document, and as per the Mock EOY's prerequisites, we
have to restore the latest Schema dump post last EOM. We shall revert back to you
once Schema dump is restored. And will also share the spools for verification.

Regards,
Nisar
ODM Action Plan
Oracle Support - 11-Nov-2019 15:32 (1+ month ago)
Dear NIsar,

Please fer to the below KM Document for Step wise Guidance

SRDC - End of Year Procedure for Oracle FLEXCUBE Universal Banking - EOY, Banking
Financial Closure (Doc ID 2567240.1)
ODM Issue Clarification
Oracle Support - 11-Nov-2019 15:31 (1+ month ago)
On : 12.0.3 version, Production Support-SET

ACTUAL BEHAVIOR
---------------
Mock EOY 1 � Execution to be completed by End of Nov 2019

With reference to the Mock EOY email, this SR is being generating to track/ monitor
MOCK EOY-1, that, as per per plan has to be completed by the end of NOV 2019.
Please suggest for further details/ activities.

EXPECTED BEHAVIOR
-----------------------
MOCK EOY Progress and Details Verification

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, bank to run Mock EOY for verification
ODM Action Plan
Oracle Support - 11-Nov-2019 15:30 (1+ month ago)
Dear Team,

Thanks for Raising SR. We will verify and Revert back.

Customer Problem Description
[email protected] - 11-Nov-2019 15:20 (1+ month ago)
Customer Problem Description
---------------------------------------------------

Problem Summary
---------------------------------------------------
Mock EOY 1 � Execution to be completed by End of Nov 2019

Problem Description
---------------------------------------------------
Dear Team,
With reference to the Mock EOY email, this SR is being generating to track/ monitor
MOCK EOY-1, that, as per per plan has to be completed by the end of NOV 2019.
Please suggest for further details/ activities.

Regards,
Nisar Ahmad Shah
+92 51 84 95516 (land line)
+92 3002444246 (mobile)

Error Codes
---------------------------------------------------

Problem Category/Subcategory
---------------------------------------------------
Production Issue - Base Product

Uploaded Files
---------------------------------------------------

Template Question Responses

---------------------------------------------------
1) Describe how this problem is impacting your business. Include relevant
information such as critical events, dates, number of users affected, financial
impact, etc.)