Dynatrace Professional Certification

Exam Blueprint
March 2018
Introduction
Dynatrace Professional Certification validates that you have knowledge of the Dynatrace
infrastructure, data collection and analysis, integration points and visualization concepts. This exam
blueprint provides the content and context of the Dynatrace Professional Certification. Please review
this blueprint in its entirety to gain a thorough understanding of exam expectations and requirements.
The Professional Certification is a two-part exam, the Written Exam, which is multiple-choice
questions, and the Practical exam, which is multiple-choice questions, as well as tasks you need to
perform to demonstrate a thorough understanding of the product.
To achieve Professional certification, you must pass the Written exam prior to sitting for the Practical
exam. The Written and Practical exams are administered in two separate sessions. You must complete
the Practical exam within three (3) months of passing the Written exam.

Prerequisite Knowledge
While knowledge of Dynatrace is required to achieve this certification, examinees must also have
familiarity or working knowledge in the following areas:
• Service Oriented Application (SOA) Architectures
• Application Servers, such as WebSphere, WebLogic, JBoss, Tomcat, and IIS
• Windows, Linux, VMware etc.
• Familiarity with Cloud and New Stack Technologies such as Azure, AWS, Docker, Kubernetes,
Cloud Foundry, IBM Bluemix, OpenStack, and OpenShift
• Network protocols and administration

Exam Preparation
Dynatrace Professional Certification is intended for individuals who have theoretical knowledge and
hands-on experience with data analysis for Dynatrace. The combination virtual instructor led training
(vILT) courses, self-paced learning on Dynatrace University, self-study on the Dynatrace Community,
and some basic hands-on experience will prepare the examinee for certification. It is recommended to
use the following resources for studying and preparing for this exam:
Experience using the latest release of Dynatrace, SaaS and Managed,
Prior Experience
Dashboards, APIs and SDKs, and integrating with other technologies, will provide
a good basis to help you prepare for the certification exam.

vILT Courses The Dynatrace Associate vILT is four 4-hour sessions. These sessions are live
instructor-led trainings via GoToTraining. Each student has the use of a pre-
configured Amazon Web Services environment. For pricing, scheduling and more
information, access the link below. Although designed for the Associate level, if
you have not attend the vILT, it is recommended.
https://university.dynatrace.com/vseries/vilt/31

Dynatrace Access Dynatrace University to view training videos. There are product education
University and release videos for Dynatrace, as well as recorded webinars.
http://university.dynatrace.com/education/dynatrace

Dynatrace Support The Dynatrace Support Center hosts the product documentation. Review the
Center documentation side-by-side with your environment to get the best results from this
resource.
https://help.dynatrace.com/
Exam Format
You must pass both parts of the exam, Written and Practical, to obtain your Professional Certification.

Written Exam
The Dynatrace Professional Written Certification exam has 100 questions. You will be given 2 hours
to complete the exam. The written portion of the Professional exam is 100% computer graded. The
passing score is 70%.
For multiple selection questions, that is, questions with more than one correct answer, partial points
are awarded for correct answers, and removed for incorrect selections.

Practical Exam
The Dynatrace Professional Practical Certification exam is a hands-on component, requiring
examinees to perform tasks such as installing and configuring Dynatrace components. This is followed
by multiple-choice questions about Dynatrace.
When you connect with Examity for your exam, you will be directed to the virtual environment created
for your exam. This environment is made up of two Windows virtual machines. Please use RDP to
connect to the Windows environments. The login credentials will be provided along with the IP
addresses. A Dynatrace tenant is also provided to you for use during the exam.
Please ensure you can RDP to the environment and log in to the Dynatrace tenant before starting the
exam. Additional environment information needed for completing exam tasks is provided within each
task, as part of the exam.
To validate the hands-on portion, you are asked to take screen shots of your work, and paste the
images into the provided Validation documents. Please be sure to review the instructions on each
Validation step to ensure full credit for your work.
You will be given 2.25 hours to complete the exam, including both the hands-on portion, and the
multiple-choice questions.
The passing score of the exam is 86%. The hands-on component requires manual grading; therefore,
you will receive results within 3 to 5 days of completing the exam.

Tips for Completing the Exam

• Be sure to manage your time during the exam. You may move ahead to the next question,
and return to previous questions as needed. For example, if you are waiting for a program
to complete a task, or for a service to start or restart.

• Be sure to allow time to answer the multiple-choice questions. These questions provide
additional points which are important for passing the exam.

• Please read each task fully, before beginning the work. Additional information and tips are
provided in some tasks which will be important as you proceed.

• Each task is followed by a validation step. Please be sure to review the instructions on each
validation step to ensure full credit for your work.
Knowledge Areas & Objectives
The questions included in the exam are grouped by the following knowledge areas. It is possible that
a question could span knowledge areas, or could be considered in one or multiple knowledge areas.
Sample objectives are included for each knowledge area. The topics and concepts found in the
objectives are intended to clarify the knowledge area and are not a comprehensive listing of exam
content. Other related content may appear on the exam.
Components & Here, you are asked to confirm your knowledge about the Dynatrace structure,
Architecture the components that make up various parts of the system, and how they
communicate with each other to report and analyze data. This includes service,
process and host monitoring, as well as details about additional components.
1. Use a Service Flow to identify the service calls resulting from web requests,
and services that call each other.
2. Describe how Dynatrace monitoring affects other systems and network
overhead.

Infrastructure & Dynatrace provides insight into the quality of communication between hosts
Network and the processes that run on them. This shows if processes are clearly
Monitoring communicating their responses to calling parties and have uninterrupted
access to all required resources. You can also see if certain processes are
consuming most of your network resources.
1. Review the three key network health metrics monitored by Dynatrace:
Traffic, Retransmissions and Connectivity, and determine if there are
problems or potential areas of improvement.
2. Discover, describe and tune anomaly detection sensitivity, override
thresholds, create threshold alerts and disable alerting for certain
applications, hosts, database services or for other tiers.

Integration & API Full monitoring requires integration and monitoring of parts of your
infrastructure where you may need to create a custom plugin or use the API to
fetch detailed information and attributes for data, problems, and entities.
1. Create a custom plugin for a specific database process.
2. Describe the features and functions available with the Dynatrace API.

Application & Real Dynatrace provides a complete trace of end-to-end user journeys, the entire
User Monitoring click path for all user sessions. Metrics include, completion rates, bounce rates,
and new vs. returning users. It is a combination of web analytics and
performance measurements that build the picture of how your customer-facing
components operate.
1. Describe the importance of Key User Actions and setting appropriate
Apdex thresholds for automated Dynatrace anomaly detection.
2. Create a Clickpath web check to ensure a key application function is
available to your customers.

Problems & As Dynatrace analyzes environment data, it creates baselines for what can be
Resolution considered “normal” behavior for the environment. Using those baselines, it can
detect anomalies and identify problems, or potential problems. A Dynatrace
user needs to be able to identify potential problems, view existing problems, and
drill-down to problem resolution and root cause analysis, to triage and
troubleshoot issues in their environment.
1. Interpret problem history and identify statistics for a specific time frame
using a Time Frame Selector, keeping in mind the limitations of transaction
 storage and time resolution.
2. Access Service infographics, charts, reports and log files to analyze
response time, failure rate, CPU consumption and other metrics, and align
anomalies with log entries to identify issues.

Dynatrace Because not all companies can use a SaaS offering, knowing the options and
Managed features available with Dynatrace Managed is an important part of overall
Dynatrace knowledge.
1. Describe how data is stored and transferred to Mission Control in a
Dynatrace Managed installation.
2. Identify actions and events which are logged in a Dynatrace cluster.

Service Monitoring Specific to features and options for monitoring services, this knowledge area
covers server-side and database services, custom service detection, and
service anomaly detection.
1. Configure the detection of a custom service and describe the options
available for custom service detection.
2. Describe the options available for configuring auto-detected services.
The table below lists the knowledge areas covered in the exam and the extent to which they are
represented in the exam.

Knowledge Area % of Exam

Components & Architecture 19%

Infrastructure & Network
14%
Monitoring
Integration & API 5%
Application & Real User
34%
Monitoring
Problems & Resolution 11%
Dynatrace Managed 8%
Service Monitoring 9%
Total 100%
Scheduling
Certification exams are administered and proctored by Examity®. We have partnered with Examity,
an online proctoring service, to protect the value of your certification. By utilizing an online proctor,
there is no need to travel to a testing center. You can take the exam from your computer, from almost
any location. To schedule your Dynatrace exam, please log in to Dynatrace University and follow the
certification icons. Once you have accepted the Dynatrace Certification Terms and Conditions, you
can connect with Examity to schedule your exam appointment.
For the Pro Written exam, you must schedule your appointment at least 24 hours in advance of the
day and time in which you wish to take the exam.
For the Pro Practical exam, you must schedule your appointment at least 3 days in advance of the
day and time in which you wish to take the exam. This allows time for the Dynatrace tenant to be
allocated to you for the exam.
Please see “Exam Requirements” below for details about the system and environment setup that is
required for taking the exam.

Exam Requirements
This is a 'closed book' exam. You will not be permitted access to any resources, internal or external,
while taking the exam. This includes accessing the Internet for resources. Your desktop activity will
be recorded and reviewed by the proctor and the Dynatrace Certification team.

System Requirements
The following system requirements should be reviewed and available for the exam:
• Desktop computer or laptop – PC or Mac (no tablets). If using a laptop, be sure you are
connected to a power source.
• Webcam (Must be portable enough to scan the room)
• Computer or plug-in microphone (Use of a headset microphone is not allowed)
• Speakers
• The webcam, speakers, and microphone must remain ON throughout the test
• Wired Internet connection with at least a 5 Mbps download speed and a 3 Mbps upload speed.
You can perform a speed test here: www.speedtest.net
• Chrome browser with pop-up blocker disabled
• Dual monitors are not allowed
• You can test your readiness with Examity here:
https://prod.examity.com/systemcheck/ComputerReadinessCheck.aspx

Environmental Requirements
The following environmental requirements must be met and maintained throughout the exam:
• You must have a clear desk and workspace. You will be asked by the proctor to use your
webcam to show them your desk and work area.
• You must be alone in the room throughout the test. If you take the exam at your place of work,
please book a conference room or an equivalent private space.
• Use of cell phones or tablets is not allowed.
• Use of headphones is not allowed.
• You are not allowed to leave your seat during the exam.
• You will not be allowed to speak with anyone except the proctor during the exam.
• If you are disconnected from Examity during the exam for any reason, DO NOT attempt to log
 back into the exam. You must call Examity at +1(855) 392-6489 x1 or wait for a representative
from Examity to contact you via email or the phone number you provided in your Examity
profile. Be aware, logging in after you are disconnected will result in an automatic failure for
that exam. You will have to retake the exam. If a cable is accessible to you, try and reconnect
to the internet with the cable and call or wait for a representative from Examity to contact you.

Accommodation
Dynatrace is committed to ensuring its exams are accessible to everyone, including those individuals
who may require accommodation. If you believe you require an accommodation to access this exam,
please contact [email protected] to request assistance.

Payment
An exam may be paid for by credit card or by using a promotional code. Promotional codes can be
obtained in exchange for your points or if you have opted for certifications in your Product Schedule,
Statement of Work (SOW) or another contract. Contact your Customer Success Manager (CSM) or
email: [email protected] to obtain a promotional code. You may schedule your
exam using this code.