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Business Process NAVIGATION

The document provides an overview of the key processes for a company's quality management system (QMS). It includes high-level process maps and descriptions for processes related to quality, new product introduction and product management, inquiry to order, and order to remittance. Navigation links are provided to documentation for each process located in systems like Documentum, Salesforce, and the company's intranet portal.

Uploaded by

Sarwar Golam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
67% found this document useful (3 votes)
412 views12 pages

Business Process NAVIGATION

The document provides an overview of the key processes for a company's quality management system (QMS). It includes high-level process maps and descriptions for processes related to quality, new product introduction and product management, inquiry to order, and order to remittance. Navigation links are provided to documentation for each process located in systems like Documentum, Salesforce, and the company's intranet portal.

Uploaded by

Sarwar Golam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Process Navigation Search = Ctrl+F

Components EXW
Services Supplier & & Services Product
Customer Contractors Customer
Customer Request
Purchase Order
need for Quote

Product Installation &


Engineering Sourcing Manufacturing
Management Commissioning

Technical Support
Business Order Drawing, Specification, BOM Spare Part
Field Services
Opportunity LTSA
NPI – New ITO – Inquiry
Product OTR – Order To Remittance Services
Introduction
To Order

Human Information
Integrity EHS Quality
Resource System

Compliance

Communication
Legal Finance
& Marketing
Scope of ISO 9001 certification
Out of ISO 9001 scope
Interested parties
4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th 2017
Frédéric Hodara

Quality Search = Ctrl+F

- Process Description
- List of Process Leaders - Documentum
- Documentum (overall QMS) - Quality Manual
- List of Site QMS Leaders - Webtop
- List of QMS documents - Quality Policy
- List of Qualified RCA Approvers - Gensuite
- Office & CAD Template - ISO 9001 Certificate
- Job Description - Servicemax
- QMS Dashboard

High level Document Training & Audit Continuous


Documentation Control Communication Improvement

•Quality •Master •Quality •Quality audits •Customer


Manual Template Framework •Checklist & Satisfaction
•Quality Policy •Retention •Quality Guidance for •Defect & Non
•Management Policy Induction Internal Conformities
Review •... Auditors •RCA
•Terms & •Lessons
Definitions Learned
•… •Fleet Issues

4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th 2017


Frédéric Hodara

NPI & Product Management Search = Ctrl+F

- Process Description
- Products
- List of Process Leaders - GE’s Marine Solutions Commercial
- List of Site QMS Leaders - Documentum
Portal
- Job Description - Solutions Leader Portal

Overall Documentation

• NPI
•BR (Business Reviews)
•Direct Material Productivity
•Product Cost Out initiatives
•Etc.

4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th 2017


Frédéric Hodara

ITO (Inquiry To Order) Search = Ctrl+F

- Documentum - Process Description


- List of Process Leaders - SalesForce.com -Risk Management - ITO Portal
- List of Site QMS Leaders - Contract -Transfer Of Work (TOW) - Value Selling Tools
- Job Description Management

3. Customer
4. Won not 5. Closed
1.RFQ 2. Tendering Evaluating /
Booked Booked
Negociation

4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th 2017


OTR (Order To Remittance) Search = Ctrl+F

ITO/OTR Platform Ready to Ready to Service


Site start
handover launch manufacture ship handover

ITO Project Launch Prepare Platform Production & Test Pre-Site Site Service

1 3 5 7 9 10 12 14 16 17 19 21 23 24 26 28
2 4 6 8 11 13 15 18 20 22 25 27

- Process Description
1OTR Book creates necessary
Tollgates checklists according
Tollgates Management
to scope ITO-OTR Handover through salesforce digitized checklist
Platform Launch to Site Start through 1OTR Book

Milestones Management
Guideline (RACI & applicability) provided in 1OTR Book
Milestones managed through Primavera whenever applicable

Project Launch Prepare Platform Production & Test Pre-Site Site

1 Customer kick off meeting 3 Ability to produce 10 Production order release 17 Detailed I&C strategy 24 Evidence of complete
commissioning/ Perf. testing
2 System specification 4 Basic design 11 Go for assembly 18 C&A control & pre-comm.
release review 25 Customer acceptance
Customer approval of 12 Ready to test
5 19 Documentation of site
Basic design 26 As-commissioned docs + SW
readiness
6 Long lead items defined 13 Pre FAT/ Test software ready 20 Punch list review
27 Closed Punchlist + known open
7 FAT plan 14 FAT 21 Pre-site meeting with warranty items
 Project Management
customer
 Engineering 8 BOM & Drawings complete 15 Customer software ready 22 Site survey (remote) 28 Project close out
 Sourcing
16 I&C scope/ check 23 Site team handover
 Manufacturing 9 100% PO placed
commissioning capacity Waranty
Frédéric Hodara

Services Search = Ctrl+F

- List of Process Leaders - Documentum - Process Description


- List of Site QMS Leaders - N/A - Technical Community Web Site
- Servicemax
- Job Description

5. LTSA (Long
1. Technical 2. Field 3. Spare
Term Service
Support Services Parts
Ageement)

4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th 2017


Sourcing
Frédéric Hodara

Search = Ctrl+F

- List of Process Leaders - Guide Lines - Process Description


- List of Site QMS Leaders - Documentum
- Farm Out - PC Sourcing Portal
- Job Description

2. Qualification
1. Supplier 3. Purchase 4. Supplier
of Sourced
Approval Process Performance
Direct Material

Page 7
4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th 2017
Engineering
Frédéric Hodara

Search = Ctrl+F

- Technical Risk Assessment (TRA)


- List of Process Leaders - Documentum
& Technical Sign-Off (TSO) - Process Description
- List of Site QMS Leaders - PLM
- Job Description - Gensuite -TRS Portal
- Technical Regulations &
- Controlled Titles - FMEA Template
Standards (TRS)

Process description – KPI - Trainings

Services &
ITO (Eng.) OTR Commissionin
g

• Tech. Risk Assessment • Change Management


(TRA,TSO) • Design & CTH
• Tech. Regulations & • Customer Technical Communication
Standards (TRS)

Miscellaneous

Page 8
4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th 2017
Frédéric Hodara

Manufacturing Search = Ctrl+F

- Farm Out
- Documentum
- List of Process Leaders - Transfer Of Work (TOW) - Process Description
- Gensuite
- List of Site QMS Leaders - Special Processes - Main Manufacturing
- Servicemax
- Job Description - Equipement & Tooling (incl. procedure
- SAP Fusion
Calibration & Maintenance)

+ Finance
+ OTR
OTR
+ Manufacturing
Engineering Suppliers Engineering + Quality Customer
Planning + Engineering
Make/Buy decision
Quality Control Plan BOM, Drawings Components & Services Test procedure EXW Product &
Approval to ship Quality
documentation
AME / Incoming Testing /
Assembly Shipment
Method materials (pre)FAT

Quality Assurance & Control Approval

Concession request - Project Manager


- Engineering
- Sourcing
Special Equipment &
processes Tooling

4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th 2017


Human Resources
Frédéric Hodara

Search = Ctrl+F

- Process Description
- List of Process Leaders - Individual Induction - OneHR (incl. PD Tool, GE-learning…)
- Documentum
- List of Site QMS Leaders Plan - Identity Manager

Overall Documentation
• Training Template (Register,
Evaluation, …)
• Management of competencies

Page 10
4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara –
Nov. 14th 2017
Information System
Frédéric Hodara

Search = Ctrl+F

- Process Description
- List of Process Leaders -Help Desk
- List of Site QMS Leaders - Documentum - N/A
- MyTech
- Job Description - Support Central

Overall Documentation
• Product Security threat Intelligence
• Etc.

Page 11
4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th
2017
Communication & Marketing
Frédéric Hodara

Search = Ctrl+F

- The Current
- List of Process Leaders - Yammer
- Documentum - N/A
- List of Site QMS Leaders
- Market Intelligence Portal

Overall Documentation
• N/A

Page 12
4.2.2-PC-NAV1 Process Navigation - Frédéric Hodara – Nov. 14th 2017

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