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    History of BSNL and Operational Services With New Management From

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    Jay Parekh
    BSNL is India's oldest telecommunications provider with a history dating back to the 19th century British era. It was established as a public sector company in 2000 to provide telecom services nationwide. BSNL faced losses in the late 2000s due to issues like poor customer service, network problems, and delays in projects. It has since taken steps like improving employee efficiency, recruiting talent, and expanding broadband access to address these issues and position itself for future growth in India's developing telecom market.

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    History of BSNL and Operational Services With New Management From

    Uploaded by

    Jay Parekh
    124 views5 pages
    BSNL is India's oldest telecommunications provider with a history dating back to the 19th century British era. It was established as a public sector company in 2000 to provide telecom services nationwide. BSNL faced losses in the late 2000s due to issues like poor customer service, network problems, and delays in projects. It has since taken steps like improving employee efficiency, recruiting talent, and expanding broadband access to address these issues and position itself for future growth in India's developing telecom market.

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    History of BSNL and Operational Services with New Management From bsnlteleservices.com.docx

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    BSNL is India's oldest telecommunications provider with a history dating back to the 19th century British era. It was established as a public sector company in 2000 to provide telecom services nationwide. BSNL faced losses in the late 2000s due to issues like poor customer service, network problems, and delays in projects. It has since taken steps like improving employee efficiency, recruiting talent, and expanding broadband access to address these issues and position itself for future growth in India's developing telecom market.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    124 views5 pages

    History of BSNL and Operational Services With New Management From

    Uploaded by

    Jay Parekh
    BSNL is India's oldest telecommunications provider with a history dating back to the 19th century British era. It was established as a public sector company in 2000 to provide telecom services nationwide. BSNL faced losses in the late 2000s due to issues like poor customer service, network problems, and delays in projects. It has since taken steps like improving employee efficiency, recruiting talent, and expanding broadband access to address these issues and position itself for future growth in India's developing telecom market.

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    © All Rights Reserved
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    of 5

    History of BSNL and Operational Services with New

    Management
    PAN India Telecom operator BSNL refers to Bharat Sanchar Nigam
    Limited, when going to history, it is 100% government owned
    Communications Corporation, and it is a public telecommunication service
    in India launched on 15th September 2000 and celebrating the formation
    day by starting the operations from 01.10.2000 having operational
    headquarters in New Delhi.

    BSNL is India’s oldest communication service provider whose history has a


    trace back to the British era in the 19th century, and It was the first
    telegraph line during the British period that got established in 1851, in
    earlier it was connected to a part of erstwhile Postal and Telegraph
    Department.

    In 1854 the public started accessing the telegraph services, In 1885, The
    Indian Telegraph Act passed by the British Legislative Counsel, In 1975, it
    got separated from Postal Telegraph and in 1980’s a telegraph department
    was created due to the need for telegraph services in the country.

    The Government of India made telecom and telegraph services into a


    corporation in October 2000 and named it Bharat Sanchar Nigam Limited
    which now operated as a fully owned government public sector in the
    economy, and after the formation, PSU has run the BSNL telegraph
    services in India until the facilities were shut down in July 2015 by putting a
    full stop for Telegram services in history .

    Uniting India with BSNL complete telecom solutions

    Services provided by BSNL


    Bharat Sanchar Nigam Limited, one of the Asia’s largest
    telecommunications company provides a wide variety of telecom services
    in India, and BSNL becomes a major part with vital role in the
    communication history as follows

    o CDMA Mobile
    o Landline Services (Basic Wireline)
    o GSM Mobile
    o Prepaid
    o Postpaid
    o GPRS, 2G, 3G and 4G Data Services
    o Carrier Services
    o BSNL Broadband (DSL and FTTH)
    o MPLS VPN
    o VSAT
    o IN services
    o VoIP services (BSNL WINGS)

    Installation of the quality network in the country by BSNL is the best service
    offered to customers in history to every nook and corner of Rural and
    Urban / Metro cities in India, and the interface is now centering on
    improving and expanding the network and introducing it in villages to win
    customers confidence.

    Its known as the most extensive network provider and broadband services
    with more than 60% in the market share and BSNL provides internet
    access service through dial-up connections as prepaid, Netone at the
    starting stage and later as BSNL Broadband as DATA ONE, and now
    moves on to GIGA Speed Fiber to the home network as BSNL FTTH.

    Management of BSNL
    Bharat Sanchar Nigam Limited has divided entire India into Twenty Four
    Administrative units and with Two metro districts named as BSNL LSA’s
    and Telecom Circles, Project cycles, and Five telecom factories, 4
    specialized telecom units, 4 maintenance regions, and Three training
    institutions. Each circle having a head named as Chief General Manager
    (CGM) and every circle operated with Secondary Switching Areas (SSAs)
    with SSA heads named PGM/GM.

    CMD of BSNL and the Board Members


    o Indian Government appointed Dr. D.P.S. Seth, a 1965 batch Indian
    Telecom Service officer, as first chairman and managing director
    (CMD) for newly created Bharat Sanchar Nigam limited (BSNL).
    o Mr. Rakesh Kumar Upadhyay from 30th April 2011.
    o Shri Anupam Shrivastava took over the charge as CMD BSNL from
    15th of January 2015 to 30.06.2019.
    o Shri. Pravin Kumar PURWAR from 1st July 2019.

    Present BSNL Board


    At present the BSNL board comprise of 12 Directors, of which 5 are whole
    time Directors and two Government Nominee Directors and four Non
    official independent director along with CVO and Company
    secretary/CGM(Legal), and the present composition of BSNL board is as
    under
    BSNL Board Name of Board Member

    Chairman and Managing Director Shri. Pravin Kumar PURWAR

    Director HR

    Director Consumer Mobility (CM) Shri Sheetla Prasad

    Director Consumer Fixed Access (CFA) Shri. Vivek Banzal

    Director Enterprise Shri. B L Varshney

    Director Finance Shri. Suresh Kumar Gupta

    Shri Navneet Gupta Joint Secretary(Ad


    Govt. Director
    Shri Abhay Kumar Singh DDG (E&T

    Smt. Kanuru Sujatha Rao

    Dr. Santosh R.Dastane


    Non Official Independent Director
    Prof. Jasbir Singh

    Shri. V.Venkateshwar Bhat

    CVO Shri H.S.Sohal

    Company Secretary & CGM (Legal) Shri H. C. Pant

    BSNL Market Performance


    Upto 2009, Bharat Sanchar Nigam Limited, earns a net profit in crores of
    rupees to Government. Due to unworthful policies and without an approval
    from government for expansion, in 2009 2010 financial year, BSNL was
    amongst the loss-making companies. They reported a net loss of Rs. 182.3
    Million in 2009 against Rs. 57.5 Million net profit in the previous year.

    BSNL mobile usually provides a GSM cellular mobile service under the
    name Cell one. It offers excellent telecom services to enterprise customers
    like MPLS, P2P and internet leased lines, and Highly provides fixed line
    services and a landline that uses CMDA technology and its fiber network,
    also the performance had increased due to BSNL value-added offers such
    as Fee phone service, India telephone card, Virtual private network.
    It also offered Customers an internet that enabled them to watch televisions
    and voice through IPTV and the public Sector Enterprise also provides the
    fastest broadband service to home-based users. In February 2016, BSNL
    market share was 14.54.AS a wireless provider they were 6th with an
    8.16% share in the market.

    Reasons for Profit Loss in BSNL and Solutions


    BSNL report on their financial loss came up as a big issue which needed
    resolutions immediately, and the company promised to improve their
    service and customer interface to eradicate the companies decline. The
    significant loss had come from failure in the customer service, IT and HR
    sector hence they had to begin with innovative ideas on how to improve on
    the same.

    Pitfalls got identified from political pressures which included the BSNL
    tenders and all their prestigious projects getting delayed or canceled, and
    the company later had to improvise implementation procedures for their
    expenditures and expenses. The company commenced Retendering,
    improved efficiency from the top to bottom level employees to turn their
    company’s losses to profits in the future.

    The newspaper and articles took all the information vital to the public. The
    profit and loss account of 2009 2020 got identified from several
    communication channels like the newspapers, news, internet in the phone,
    video conferencing. Published articles and meetings. All these channels
    identified why the company was lagging through a vast profit and loss
    analysis. BSNL took note of all methods used and suggested to have a
    survey done to have a more unobstructed view of the loopholes of the
    company.

    The survey revealed BSNL was delivering poor customer service compared
    to their competitors, no consideration of existing customers, poor network
    connectivity in many regions and lack of giving feedback to customers
    query. And for this, the company had no option than to recruit good
    candidates who added value to the company in all their departments.

    In 2017 a cyber-attack happened which shook South India badly affecting


    Telkom’s broadband networks. The virus blocked thousands of modems
    hence the company advised users to change their default router username
    and passwords.

    Conclusion
    Many companies have made financial losses due to the problem that arises
    from the HR and IT department, and it is a clear indication that all
    departments in an organization are linked to each other which means one
    issue in a department will spread to all other departments.

    BSNL is now commissioning a multi-gigabit multi-protocol, IP infrastructure


    through the National Internet Backbone that will provide broadband access
    network, and the broadband service will be seen on digital line technology,
    which used the old telephone services. The service is going to come with
    Quality Service Guarantee.

    All these developments are a clear indication of the improved performance


    of the BSNL, It is a clear sign the company is undertaking different methods
    to tackle their problems, and the objectives, performance issue of the
    company is repositioning themselves day by day in the market history.

    The booming domestic telecom market boasts enormous amounts of


    investment which will accelerate the entry of new customers in the launch
    of new services, and the telecommunication sector attracted Foreign Direct
    Investment, and the company has witnessed merger and acquisition deals
    that generated huge profits.

    The production equipment of ISBL are expected to rise in value if favorable


    factors like government policies, incentives are given, Talent pool research
    and development and low labor cost is introduced in the industry.

    In this history, now you may know how BSNL is determined to shift from
    fixed-mobile services, on having a severe competition around telecom
    operators, entry of foreign players in the industry, the transition from
    technology-led business to consumer business and improve price
    competition leading to falling of tariffs, and hence the growth of BSNL
    which will transform immensely.

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