Acknowledgement
Acknowledgement
Acknowledgement
INTRODUCTION
• Leadership
• Employee relation
• Oral communication
• Employee training
• Human relations
• Staff co-ordination
• Guest relations
• Short-range planning
• Delegation of responsibilities
• Goal-orientation
• Written Communication
• Team development
• Problem solving
• Staff time management.
1. OPERATIONAL DEPARTMENT:
• Maintenance department
• Account department
• Human resource department
• Electronic data processing department
• Communication department
• Security department
• Purchase department
• Stores
• Sales & marketing department
Each department is equally important for proper functioning of
hotel. Each department are been explained as follow:
FRONT OFFICE:
The main function of the department is:
• To allot the room to the guest, called as check-in.
• To maintain the room records for reservation and
allocation.
• To collect the room charges and other miscellaneous
charges for various services used by guest during his/her
stay at the hotel, at the time of departure of guest.
• To take advance booking for rooms.
• To handle the phone calls of hotel.
Different section of Front office:
Front Desk
Ø Reception: this section used for check-in process of
the guest.
Ø Information: this section is used for providing various
information to in-house guest.
Ø Cashier desk: this section is used for checkout process
of the guest.
Ø Guest relation desk: this section is used for collecting
guest feedback and maintenance of guest history.
Ø Bell desk: this section is used for assistance of guest
during check-in and checkout process.
Ø Travel desk: this section is used for assistance of
guest for arranging vehicles for guest movements and for
making train/ airplane reservation.
Back Office
Ø Reservation desk: this section is used for taking
booking for rooms.
Ø Telephone operator: this section is used for attending
all phone calls land up in the hotel or for providing trunk
dial facility to guest.
Ø Business centre: this section is used for secretarial job
of guest.