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Webspace Session Issue

The Proficy Webspace Application Publishing Services failed to start due to a reference in the Windows registry. Uninstalling Proficy Webspace, deleting specific registry keys related to previous updates, and reinstalling Proficy Webspace and its latest update resolved the issue. The service failure was caused by the update not properly updating files due to registry entries from a previous installation.

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Gopalakrishnan Gokul
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335 views

Webspace Session Issue

The Proficy Webspace Application Publishing Services failed to start due to a reference in the Windows registry. Uninstalling Proficy Webspace, deleting specific registry keys related to previous updates, and reinstalling Proficy Webspace and its latest update resolved the issue. The service failure was caused by the update not properly updating files due to registry entries from a previous installation.

Uploaded by

Gopalakrishnan Gokul
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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"Windows Could not start Proficy Webspace Application Publishing Services on local

Computer. For more information review the system event log. If this is a non-
Microsoft service, contact the service vendor. and refer to service-specific error
code 3687."

Environment
Primary Product Module: Proficy Webspace
Primary Product Version: 4.8.259 /w Compatibility Update 4

Cause
The issue is caused by a reference in the windows registry.

Resolution
The cause of the service failing to start is because the update did not update
files. This is most likely due to a registry entry that the installer found; which
resulted in the update seeming like it was successful, but the update never made
any modifications. To resolve this, do the following:
Uninstall Proficy Webspace from the system.
Reboot the PC.
Login as an administrator.
Open regedit.
Locate the following registry keys and delete.
iFIX 5.5 CompUpdate_002 - 64bit:
[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\E7D0E504F0FC86F4582007DDAA
BC9C8F]

4.7x - CompUpdate_001 - 64bit:


[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\5C40FA76C887A2740863699DD8
DEC610]

4.7x - CompUpdate_002 - 64bit:


[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\D21082D6EEC240447B2A5F155D
AEF442]

4.7x - CompUpdate_002 - 32bit:


[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\AB4494A317101C349AC0EECEF1
7DCE79]

4.8/4.7x/5.5 - CompUpdate_001/_003/_003 64 bit:


[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\DB527CAE346840140A01BE7087
0731EE]

4.8/4.7x/5.5 - CompUpdate_001/_003/_003 32 bit:


[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\7DD4D8E1BC1B12B40B4C02FF10
E1841A]

4.8 - CompUpdate_002:
[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\2B7A83ADA0D165943858C9A24D
A8C192]

4.8 - CompUpdate_003_x86:
[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\C737E404259B38840B57B7741C
935F61]

4.8 - CompUpdate_003_x64:
[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\8BDFE9E94DE74E24D9BB92A036
AA2462]

4.8 - CompUpdate_004_x64 - pre-QA release (dated 12/21/2016):


[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\572BF6C2656CD4E4F97E040F22
98188F]

4.8 - CompUpdate_004_x86 - pre-QA release (dated 12/21/2016):


[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\094120E190002A74EB52F55FF4
9AD452]

4.8 - CompUpdate_004_x64:
[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\846553E90E8F86749891957E63
3B3826]

4.8 - CompUpdate_004_x86:
[HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\45BC068AEA8D996448EEC3A7EA
2F5772]

6. Reboot.
7. Reinstall Proficy Webspace.
8. Reinstall Proficy Webspace Update 4.

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