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TQM Reflection

This document discusses Total Quality Management (TQM). It was developed by W. Edwards Deming and focuses on monitoring quality throughout an organization. TQM aims to satisfy customers, suppliers, and employees and requires continuous improvement. Implementing a TQM program can provide financial benefits to a business by improving customer satisfaction, building loyal repeat customers, and generating positive word-of-mouth marketing. TQM works best when all members of an organization work together towards quality.

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Kharl Anonuevo
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605 views2 pages

TQM Reflection

This document discusses Total Quality Management (TQM). It was developed by W. Edwards Deming and focuses on monitoring quality throughout an organization. TQM aims to satisfy customers, suppliers, and employees and requires continuous improvement. Implementing a TQM program can provide financial benefits to a business by improving customer satisfaction, building loyal repeat customers, and generating positive word-of-mouth marketing. TQM works best when all members of an organization work together towards quality.

Uploaded by

Kharl Anonuevo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES - MANILA

COLLEGE OF BUSINESS EDUCATION

Reflection in Total Quality Management


MAN 005
5:30PM – 8:30PM Th

Submitted by:
Añonuevo, Carl E.

Submitted to:
Dr. Mariel Carag Jagurin
TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES - MANILA
COLLEGE OF BUSINESS EDUCATION

Total quality management is a management’s approach towards the quality; it can


be in regard to products, customer satisfaction and employee’s satisfaction. Total quality
management is a management’s approach towards the quality; it can be in regard to
products, customer satisfaction and employee’s satisfaction. The concept of TQM was
developed by an American W. Edwards Deming and i.e., why it is called as Deming’s
concept of TQM .He introduced this concept for improving the quality of various
products and services. Earlier it was just related with the quality of products which an
organization is producing but now other concepts like marketing, finance design, cus-
tomer service has also joined the area. TQM works on one belief that mistakes can be
avoided and defects can be prevented. Total Quality Management, as its name implies,
is related to the monitoring of quality throughout the organization by everyone in that
organization. This means that if problems are spotted during the production process, it
is the responsibility of that person to solve the problem before it goes any further
through the process. This way, problems should be identified before they ever get near
the consumer but if they do, every effort is made to sort the problem out.

TQM talks about the satisfaction of customer, supplier, employees etc. and it
requires continuous improvement. If the workers of an organization are efficiently
working then their morale will go up. TQM works effectively if the organization works
in a family manner.

Why should you implement a Total Quality Management (TQM) program to


achieve quality assurance? There is one simple answer; when properly planned and
implemented TQM will provide substantive financial benefits to your business and add
to the bottom line. Let’s consider just two examples of how using Total Quality
Management can help your business.

A primary focus of TQM and most Quality Management Systems is to improve


customer satisfaction by having a customer focus and consistently meeting customer
expectations. Customers are almost always satisfied when their expectations are met.
When they expect a certain product or service, and you deliver it without problems and
at a fair price, you’ve built a solid customer relationship. Happy, satisfied customers
become repeat customers and they provide word-of-mouth marketing – the most
powerful kind.

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