Convert 2014 Frank Kern
Convert 2014 Frank Kern
CONVERT
The purpose of this book is to help you. It is to help you rise to the top of your
niche in terms of brand position, sales, goodwill, and reputation.
When you utilize the strategies Ishow you, you'll become magnetic to your
ideal customer ... easily attracting them toward you the way a bright light
attracts a moth.
You'll find yourself in greater demand and you'll find yourself able to easily
command more in fees and price than your competitors.
And if done properly, all of this will culminate in an easier and more efficient
sales process.
Your ads will convert better, your emails will be read more and will get a
higher response, your sales letters will generate more revenue, and your overall
customer acquisition will be EASIER.
And the best part of it all is you'll be delivering a great customer experience
...even BEFORE the sale ever occurs.
Gone are the days of hype, overblown claims, false scarcity, and sales
pressure.
What you're about to discover will quickly position you as "one of the good
guys" in your marketplace.
You'll turn prospects into fans, fans into customers, and customers into
evangelical converts who reward you with their business for years.
Think about this: We have the ability right now to reach more
When you think about it, you can put a post up on Facebook; thousands of
people see it, and it costs us nothing. It's amazing.
It's insane the reach that you and Ican have now and that opportunity alone
- the opportunity such reach provides - is significant.
If you bought this book then you and Iare on the same marketing lists, right?
I'm getting the same garbage you are. Hype, empty promises, and cookie-
cutter emails that would insult the intelligence of a 10-year old are the norm in
And that's wonderful news! Why? Because it's not just us. It's happening in
every market.
It sucks for the customer but it's greatfor us from a competitive standpoint.
Why? Because all we have to do is just do a little bit better (or maybe even a
lot better!) and we can completely dominate the market.
Let me guess ...lots of scarcity wrapped around huge claims with nothing but
sales pressure. Sound familiar? Of course it does.
Look, we've all bought the same stuff. You know what I'm talking about - you
buy something that is supposed to work and it kind of works.
People are getting more and more frustrated with "almost competent" and
becoming increasingly desperate for someone to treat them WELL.
Think about it this way: To a man in the desert, even dirty pond water looks
delicious.
Your prospects and customers are in that desert ...and if you present them
with GOOD water, they'll flock to you in droves.
So Iwant you to keep all of that in mind as we dive into this methodology
now.
Remember that people are desperate for someone to actually treat them
with respect and dignity ...and that they will LOVE you when you do it and
reward you with sales for years to come.
Talk soon,
Frank Kern
California 2014
So let's go ahead and go over that now. The equation goes like this.
That is really the entire basis of how you can generate revenue. Let's start
with the end goal in mind and talk about what specifically drives profits.
m
Convert Page 7
Obviously.
Well - send your competitors there as fast as you can because that's the
LEAST profitable place to focus initially.
Here's why:
What a lot of people overlook is that, in order to increase profits, we can also
simply get more money for the same sale.
Think about it. If all things remained constant and you simply doubled your
price, you'd double your business instantly.
You can have it be affected by supply and demand like the diamond
industry.
There's this perception that there aren't that many of them. Now there's
always these theories that big diamond companies have them all in a vault
somewhere, which may or may not be true, who knows?
Now let's talk about the other two because these are the really big ones.
There's positioning and then there's value - and the one that affects price
the most is value.
TOTAL
PRACTICAL
+
INTRINSIC __
"
PERCEIVED
VALUE VALUE VALUE
Practical value plus intrinsic value equals total perceived value. The way to
write this down by the way is PV + IV = TPV.
• Practical Value is the thing that your stuff does. If you have a kitchen
knife, for example, it would be more valuable because it cuts
vegetables better than the other kitchen knife.
You add these together and that gives you the total perceived value.
That's not to say in any way, by any stretch of the imagination, that you
should make your service or product less valuable. I'm not getting at that at all.
What I'm telling you is you can have the greatest product in the world but
you can increase the total perceived value - once you have made it good of
course - by focusing on boosting that intrinsic value.
Iwant to prove that to you right now because it's kind of a weird concept so
let me give you an example.
It goes from point A to point B faster than walking. It keeps you sheltered
from the rain and cold and all that kind of stuff; you can put your stuff in there -
golf clubs, dog, whatever. You don't have to ride the bus, ok? So these are the
practical values of a car.
Let's look at the high-end spectrum of cars and let's talk about the practical
value of the BMW 750 LI.
• It rides well
• It looks cool
So, how much does it cost? Well, from $86,000 to $93,000 according to a
little internet research Idid on cars.com or something like that. That's where I
got these figures; they are pretty common knowledge.
It's very well appointed; it's got nice leathers, nice wood veneers and all that
stuff. It's very dependable. Ishould know, I'm on my fourth one right now; they
are all awesome. They're great cars.
It rides well, it looks cool and of course all the other stuff. You get from point
A to point B faster than walking, it keeps you sheltered from the rain, you can
put stuff in it; you don't have to ride the bus, right?
Let's compare these two; a $300,000 Rolls - Idon't really think you can get a
Ghost for $256,000 for the base model, it's usually closer to $300,000 - and a
$100,000 BMW (I'm going to round up here!)
The question we need to ask ourselves really is why does the Rolls Royce
cost 300% more than the BMW?
That company is owned by BMW. The cars are still manufactured the same
but it's BMW running the show.
The Ghost is actually built on the same chassis as the BMW 7 series. They're
essentially the same car.
.
The main differences are cosmetic.
You've got a different body shape and your
interior trim is different; slightly different
quality of leather. That could be debatable in
lllMÿ
some cases but that's your main difference.
There are some engine differences as well. The Ghost has a 12-cylinder
motor. The 750 does not. However the 760 does.
The price difference between them, like Isaid is about $200,000. So why is
the Rolls Royce 300% the price of the BMW?
Again there are some practical value differences but not $200,000 worth. So
the answer is in the intrinsic value.
It is globally positioned as simply the best. When you drive a Rolls Royce
you have a different identity. You pull up to a meeting in a Rolls, you're treated
differently than if you pull up in the BMW or in a Honda Civic or whatever.
This stuff is what you're really paying the $200,000 extra for.
It's not the fact that there might be a slightly different grain of leather or an
extra four cylinders in the motor on some models.
It might work for a short time but it won't work long term.
Iknow you know this, but Ijust want to make it abundantly clear. So let's
get back to work.
Why is increasing intrinsic value going to boost your profits more than
anything else?
First of all...
People talk about conversion and all of this kind of stuff, but let's say your
conversion rate stayed the same; your cost to acquire a customer stayed the
same; your cost to fulfill your services stayed
the same; but you doubled your price.
Figuring out ways to charge more to close these high-ticket things, that's a
breakthrough.
Think about this - we'll go back to the cars. Every time Ferrari comes out
with a new car, for example, the car sells out before it is even shipped from Italy
to the United States.
The new model is already gone and there are people paying $50,000 -
$60,000 over sticker price just to have the car when it comes out.
The same thing happens with the iPhone. New iPhone comes out - the first
day it's out, the second day it's out, people stand in line to get the new iPhone.
Half of them already have an iPhone. So they're paying extra to get what's
basically a carbon copy of the thing they've already got, but it's new and it's
exciting. And it has all this intrinsic value.
By the way did you hear the thing about how the last time the new iPhones
came out, people were hiring homeless dudes to stand in line for them?
Then the homeless dudes started fighting over who could stand in line for
who. It's kind of crazy.
Well, all of this has to do with intrinsic value. Let's keep rocking.
They're like, "Oh you want a phone, go stand outside in line with all these
other people and we will let you in when it's your turn."
Does the Ferrari guy have to try to sell the new model of the Ferrari when it
comes out?
Hell no. He's like; "Yeah well you know it's going to cost you about $50,000
more than what it says on the window of the car."
Why is this?
Because the intrinsic value is built up so much. So all of this stuff matters.
Every factor of price that you increase with all other things staying the same
and remaining constant - that's how much you grow your business.
First of all let's identify some magnetic positioning; some basic positioning
that will draw your people to you.
One of those is exclusive, right? We want what other people don't have. We
want to be exclusive - it makes us feel significant.
It's just like cats - people are like cats - you put us in a room and close the
door and the only thing we want to do is see what's on the other side of the
door.
You leave us on one side of the door and close it and we want to get on the
other side of the door. We're all wired the same.
Affinity to market. This person is just like You can choose any of
me. That is another level of positioning that is these or make up a
magnetic to money. different one that is going
The bottom line is the thing that's going to pay you the most.
Now all of this again is assuming you do a good job; it's assuming you live up
to your promises and you deliver good service.
But, with that as a given, the thing that's going to pay you the most is your
position in the marketplace.
There's kind of a pyramid where we have varying positions and, the higher
up on the pyramid you go, the more money you're going to make, typically.
Now this is like a generally accepted rule. Idid not create this.
Next you have an authority. If you have the heart surgeon who is the
number one heart surgeon in town - and all the other heart surgeons say you
need to go to this guy, he's going to get paid even more.
He's in even greater demand because he's the authority. Classic stuff.
Now the magic right near the top is celebrity. The power of celebrity
positioning has two significant things that we need to be aware of.
I'm not suggesting you be deceptive, but all celebrity is engineered through a
series of events. We can deliberately mimic those series of events to create
celebrity in our marketplaces.
One year it was focused on who's going to increase sales revenue for this
restaurant.
There were two teams and one team was led by this guy named Troy and on
this team there was this other dude and his name was Kwame Jackson. Ithink
he was a Wall Street Guy at the time. Idon't know what he does now. I'm sure
he's done well. He's a super sharp guy.
They didn't even say he was a famous NBA basketball player. They just
acted like he was.
They said, "Get these balls signed by Kwame Jackson everybody. Come over
here and meet KwameJackson. Go ahead and get his autograph. "
And just like that, people flocked to him thinking that he was a celebrity of
some sort because he was positioned as such and they bought these basketballs.
Now I'm not of course telling you that you should just go out and do
something like that. I'm going to declare a little bit of shenanigans on that one
and Donald Trump felt the same way.
© 2014 Frank Kern
Convert Page 21
He's like, you know, Iadmire your hustle, but I'm going to declare a slight
degree of shenanigans here. However it just displays the power of it.
Now speaking of Donald Trump - let's talk about positioning, and celebrity
positioning specifically.
Ican't remember the site that Igot this on but it said that his fee to speak is
$1.5 million. Can you imagine that? Why is that? Why in the world does Donald
Trump get $1.5 million to speak?
Let's think about it from a practical value standpoint. Is he the best speaker?
Idon't know - he's pretty good Isuppose. Iprefer other speakers.
Nothing against Donald Trump. If I'm going to pay $1.5 million I'd probably
want go see someone else. Is he providing the best content? Is he the most
Most people would say, well he's good, he's awesome, but Idon't know, not
really; I'm not going to go see Donald Trump and then have the ability to walk
on water or anything.
Iknow you've probably heard it before so the question isn't really, "How do
we know it's true?" Because it's pretty much a universally accepted fact.
The real question is "Okay, how do we create and deploy this positioning so
we can utilize its benefits in our marketing and in our marketplace?"
Positioning is different for guys like us than it is for big corporations. We're
not as concerned about branding and stuff.
Your positioning will be centered around what you want your marketplace
to think about you.
Here's a good way to think about this; imagine that you are about to take the
stage in front of 1,000 ideal prospects - the best people you could possibility be
presenting to.
What it is you want him to say about you is a great way to really zero in on
what you want your global desired position or perception to be.
For example, in our marketplace Jeff Walker, everyone knows him, loves
him; he's the launch guy. Andy Jenkins - video guy.
Next thing you need to understand and really identify is what your
superhero identity is.
This is really the character, almost, that your marketplace knows you as.
I was a Mass Control surfer guy and then I switched to President of the
Internet, which was largely by accident. Ifigured hey, I'll take it. Why not? Now
Ihave moved to being the guy who is primarily the consultant to the internet
marketing industry.
The next thing you need to understand is what you stand for that you can
present to the marketplace and finally what you stand against.
Iknow we're starting to get a little ethereal here - so let me bring it into
context for you.
Let's take it back to that day; you're about to take the stage, 1,000 people
there, you're stoked. They haven't met you - you want to make the best
possible impression you can and we know that you're about to be introduced by
the emcee.
"[Your name] is known as the most sought after [insert magic power or
superhero identity] in the marketplace."
The next sentence says "He or she is famous for" - and now you fill in this
blank with the application of your magic power applied to what you stand for.
Iknow we're getting a little weird so I'm going to show you an example here
in a minute.
Then you wrap that sentence up with what you stand against.
The reason this is important is because one of the most classic and effective
headline formulas in the world is something Icall "how to yay without boo".
How to get an awesome result without bad stuff.
That's why we want to have this in the last sentence here in terms of
building up your global desired perception.
© 2014 Frank Kern
Page 26 Convert
Let me go ahead and just answer these blanks or fill in this sentence for you
as it would pertain to my own business.
If Iwere being introduced here is what Iwould want them to say about me:
Frank Kern is known as the most sought after direct response Internet
marketing copywriter and consultant....
Now I'll stop there - what am Idoing? I'm inserting my superhero identity
and also my magic power to a degree.
Yeah, my magic power is getting clients, etc. for consultants, coaches and
service providers and helping them structure that business.
Frank Kern is known as the most sought after direct response Internet
marketing copywriter and consultant in the online business community.
In the previous example Isaid in the "marketplace". But you want to define
your marketplace a little more. So Isaid in the "online business community".
Now we go to the second half of this - "He is famous for..." and now I'm
going to insert the application of the magic power in conjunction with what it is
Istand for.
Because that's what Istand for. If anyone's studied with me for any amount
of time you know that my primary goal is not only to generate customers and
clients but to do so in a way that builds goodwill.
What are we taking away? The thing that 1 stand against. Because one thing
I can't stand in the marketplace and in marketing in general is that hype-y
obnoxious "me too" type of stuff.
When you do this exercise, this is how you get really clear on your global
desired perception.
What do you want them to think about you before they even have a chance
to meet you?
Just to bring everything back down to mechanics, here's where we are in the
equation. We just did that little exercise and figured out what you want the
positioning to be. We did so in a way that would be conducive to you getting
more clients and customers with greater ease.
Once we've established your global desired position, once we know exactly
what that is, it's time to deploy it.
So now we're in this phase of the equation, which is promotion. There are
three aspects to promotion and the first one we're going to deal with here is
something called pre-framing.
ii
Pre-Framing
Pre-Framing
The first thing Ido is use a process called pre-framing.
If it's done properly, by the time they opt in, they already love you. And most
of your battle is already won. So let's get on it. Let me show you how to do it.
We're not in the mass media world. Most of us are in the online and direct
response world. How do we do it?
It is a pretty simple process with a lot of moving parts. All of this is easy to
do if you pay attention to it.
What we're starting with over on the left is our starting point and over on
the right represents us making money.
Here we go in sequence. The first thing we do, just like we did a minute ago,
is we determine with great care our global desired perception or position. I
always mix them up. It's the same thing.
Once we do that, we decide to establish it: "I'm going to stake my claim here.
I'm going to plant thisflag in the marketplace. I'm this person. This is what Istand
for. Here's my magic power. Here's my super identity. And here's what Istand
against. "
Here are some examples of pre-framing materials. These are things that
people can see before they actually interact.
• Viral videos. Stuff they see of you. I'll give you some examples in a
minute.
That is someone that has bought a If you can get your stuff in
similar product or service to you and
someone else's product
now they are reading something
you are pre-framing a
written by you which thus places you
psychologically on a level playing buyer, which is perfect
field with the same person they just
gave money to. That removes a lot of resistance for you so it's a big
one.
• Blog posts. Blog posts by you are also good pre-framing things.
They're just seeing you but everything they from you matters in the
see of you and the message they get from you nexÿ parj. ÿjs pr0Cess
matters in the next part of this process.
Once we establish all of that, now we have the second phase - which is
something Icall indoctrination. This is really what starts to happen at the point
of opt-in and beyond.
Then, when they finally give you the money, we have something called a
conversion process.
My goal here isfor you to implement this with ease and clarity
and thus make significant profits as a result.
Some Examples
The way I learn everything is by example so I figured I might share that
process with you. So let me give you some examples.
Here is an example of pre-framing and PPC. This is an early one. I'll show
you a recent one here soon. This
Young, Rich, And Crazy,
is when Iwas doing my first test j0in2webinar com
using Facebook advertising. The highest paid
Internet Marketing
consultant in the world
Idon't really talk about this a is hosting a free
lot but I have spent almost webinar for Internet
Marketers. Register
$300,000 in Facebook PPC here,
These days, Ireally don't have to promote very much because of what Idid -
which is perfectly in line with everything I'm telling you now.
So all the stuff I'm telling you to do, Idid it. That is the momentum I'm riding
on currently, which is awesome.
Back when 1 did this - it was 2010 and Iknow the example is a little blurry -
my superhero identity was this crazy irreverent guy that happened to make a
whole bunch of money, Iwanted to be congruent with that.
Before they even click, they see "Young, Rich and Crazy".
So to this day Ido not want uptight, uncool, anal-retentive people. Idon't
work that way. I'm not going to deal with it. I do want fun, creative, exciting,
enthusiastic, optimistic people - who are also hardworkers.
If we look at this headline, what does it do? Well an uptight guy with a stick
up his ass is going to look at this and go, "I don't like this guy."
But someone who's pretty cool and pretty fun to work with will look at this
and say, "Okay, maybe I'll check this out."
Well, that's another example of pre-framing right here in the ad. So, before
they even opt-in or see anything about me, this stuff is already implanted into
their subconscious and into their minds.
I'll show you another example. Remember Isaid viral videos. Check this out.
F rankKemMassConirof 4 videos
-
Tony Robbins Frank Kem And John Reese Interview Money Masters
Subscribe :
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This video is not mine. This was uploaded years and years ago by someone
going by Frank Kern Mass Control on YouTube. That is not me. I don't upload
my own videos to YouTube. This was viewed 82,000 times.
Why? Because he's interviewing John Reese and me. Remember when Isaid
who interviews you is very, very important; it really helps you.
But hey, why not take advantage of this? So you can engineer these things.
In this interview Idon't promote myself or sell anything of mine at all but I
have gotten countless customers and clients as a result of this very interview.
Pre-frame number one is the fact that it is on Tony's blog. Remember Isaid
blog posts and articles written by you and about you can really help? This is
essentially the equivalent of a blog post written by and about me. It is a post
about me but Iam appearing in the post on video.
And there's also a little more. In the body copy, I'm referred to as an
"Internet marketing legend".
Incidentally on that day, I'll never forget it, Ididn't plan to speak that day. I
went, Isaw Tony. There was a guy that had a question. He was in a business I
This was one of my areas of expertise and still is. He goes, "Cool dude, why
don't you talk tomorrow?"
I'm like, "Okay!" So I stay out super late the night before because it was
Vegas. What am Igoing to do, right? Istayed out all night the night before. I
showed up and I'm like, "Okay, what time do Ispeak, like one o'clock?"
They're like, "Yeah, right before you we've got Tony, Peter Gruber, the movie
guy, and Steve Wynn." So Ihad to follow those guys. Could you imagine? It was
crazy.
Iwas shaking in my boots, but it went over well and there was video of it.
That's some good pre-framing there. That's exactly what Iwant my market
to see and know.
As a matter of fact, that story right there could actually be considered a bit of
pre-framing to imbed that Frank Kern is on the same level with these guys. He's
able to text Tony Robbins and just appear on his stage on a whim and he's able
to speak with these incredible titans of industry - Steve Wynn, etc.
Well, Ihelped Tony create a series, still for sale to this day, he talks about on
QVC a lot. About every two months
I'll get all these texts and Facebook
messages, "Tony Robbins is talking
about you on QVC". It's awesome.
The New Money Masters Triple pre-frame!
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media, which is the Internet and The genius behind offering bonuses even more enticing
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non-traditional businesses.
We conceptualized and created this together. Iam in the product and on his
page - and we got triple pre-frame:
Do this stuff. You engineer it like this. None of it's hard. I'm not doing
anything particularly difficult. Talking and
answering questions and stuff.
Frank Karri Tells All
movie.
Once they have come into our sphere as a result of our pre-framing
materials, our next phase - in terms of firmly implanting this positioning in the
marketplace and magnetically attracting who we want - is a process I call
indoctrination.
This is where people drop the ball in our community and in all business; it's
that they don't soften up the prospect.
It's kind of like, you say, "Hi, my name's This is where people drop
Frank," she goes "Hi, my name's Natalia." You the ball in business; they
say, "Hi Natalia, let's go to bed" and she's like,
don't soften up the
"What the hell is this?"
prospect
That's what people do in business.
This of course increases your demand and increases your intrinsic value;
increases your ability to charge. Everything is easier when you do it.
Indoctrination and conversion is everything from the time they opt-in and
land on that landing page to after they have bought and your ongoing relations.
Let's get down on it. Let me show you where we are in the equation. Like I
said we went through and determined the positioning and we're still in the
promotion category.
$$$
Positioning Promotion Profits
Pre-Framing
Indoctrination
Webinars are indoctrination materials to a degree and they can also be used
as conversion mechanisms. We'll talk about that in a minute.
Manifestos/PDFs: You know our man Rich Schefren? Iknow you know and
love Rich; he's a delightful man - just lovely.
He broke into the industry and really made a huge splash by creating a PDF,
which was a manifesto. I'm sure you've read it - "The Internet Business
Manifesto" - Ithink that's what it's called.
It's been downloaded like a million times by the way. Incidentally if you
hadn't, what had you just experienced there? Pre-framing for Rich.
If you were to go read that Manifesto now, you would probably read it
through different eyes than if you saw it through a different pre-frame. I'm
telling you this stuff is a big deal. The little things add up to huge things.
Well, video is a big one - if you're not using video, start using video. It's not
hard. If you look terrible on camera and you're scared of being on camera, then
don't be on camera. Record your screen and talk. Not too hard. Not a big deal.
You cannot go wrong with webinars if done properly; even somewhat badly,
they can really be very, very profitable for you from a sales perspective and a
customer and prospect loyalty perspective.
The bottom line is don't overthink this. Whatever one feels natural, use it.
Whichever one of these four - pick one and go. Don't beat yourself over
having to do all of them perfectly. Just choose the one you want to and go.
This is from 2012's State of the Internet Address. I have done this almost
every year since 2010 - Itook 2013 off.
Another one (not shown) was for a launch Idid called "List Control" and the
title of that video was
"Mysterious Stranger".
People are saying, "Yeah dude, but Idon't want to be on camera. Idon't have
a fancy video guy. Idon't have any technical skills."
Let me show you one of my more notorious yet highly effective pieces of
indoctrination material.
------
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for a product that Icreated called "Mass Control". _ "y
A lot of people say, why did you do that? Did you find it was a better way to
attract the clients you want?
The truth of the matter is Ijust stopped partying all the time.
Well Idon't actually live like this. There's no point in pretending. Ilive a
more normal life now I'm in my 40s. I've got children, etc.
Now when you have that goodwill and they like you - they feel like they
know you, like you and trust you - what happens? Your conversion process is
more efficient.
What is one of the ways, one of the only two ways we can increase profits?
Another thing is you establish trust. Why won't someone buy from you?
There are only two reasons why someone won't buy from you.
• #1: They don't want it. Sometimes there's not a lot you can do
about that. Hey if they don't want it - they don't want it.
• #2: They don't trust you. Well we can do a lot about that.
Indoctrination material establishes trust.
We've all had this experience where we see something - oh that's kind of
cool. But we don't really want it badly.
Then, over time, we're exposed to it more and more and we're like, "Man I've
got to have one of those."
We should never assume that someone is just going to want to buy our stuff
immediately upon seeing us.
They have to buy into our positioning and identify with that positioning.
That makes it very simple for people like us who are willing to make the
effort, which isn't particularly that hard to do.
And of course I've kind of made this point earlier; the purpose of it is to
grease the wheels for the conversion process.
We should never
And what drives price? Intrinsic value.
assume that someone is
Total value actually drives price but the
just going to want to buy
most important part of that equation was
intrinsic value.
our stuff immediately
upon seeing us
Iasked about the Rolls Royce $200,000 |_
difference versus BMW - pretty much the
same car. What's the difference? Intrinsic value.
Step #3:Conversion
Now let's talk about step #3, which is conversion. A conversion mechanism
is simply the process the customer goes through when they give you money.
• We can see if we can work hard enough and long enough to be one of
the .05% of the marketing and business population who is a master at
writing copy and crafting ads. That is one way to increase
conversion.
Pre-Framing
Indoctrination
Conversion
We said, "Hey, if we're going to want these 1,000 people to believe that, we
might as well want the world to believe that." So we talked about how we
promote that positioning through pre-framing and indoctrination.
Magnetic
Positioning
Through Pre- Indoctrination Conversion
Process Process
Fraging
Start PPC ad Opt-in page One on one Desired
Guest appearance Thank you page conversation
JV email or solo ad Follow up sequence Sales letter
Webinars Follow up sequence
Teleseminars VSL
Videos Direct mail
Blog posts Offer structures
Blog posts
Then we said, okay, we pre-framed with PPC ads, guest appearance on blogs,
at seminars even, emails sent by joint venture partners, syndicated content or
even solo ads. It doesn't matter. All kinds of stuff.
Then we said, once we've attracted them, now we need to really build that
desire and trust and further build intrinsic value through indoctrination.
Actually, indoctrination begins at the opt-in page and then what they see
immediately after they opt-in matters.
The follow up sequence, what we say in the email, what we put in our videos,
what we put in the PDFs that we give them; what we say in the webinars that we
hold for them and even, if you want to go old school, what we say on the
teleseminars. All of that stuff leads to an easier conversion process.
The most efficient and most effective way to get money is,
of course, a one-on-one conversation.
It's interesting; in marketing - and Internet marketing specifically - we do
everything possible to avoid human interaction.
We try to jump through all of these hoops and master these near impossible
art forms. To a degree, we focus on crafting perfect sales presentations in print
Next is the sales letter, then the follow-up sequence, the video sales letter
and a piece of direct mail.
That may sound strange but, if you're familiar with my "triangle of trust"
methodology - which I'm happy to teach you if you want - blog posts can sell
like crazy while still delivering goodwill.
Start Conversion
We want to start with the goal of effective, easy conversion being our end
result here.
Then they come in and we start providing value and educating them.
So we can write a book; the book can be complete horseshit, but the people
who read the book say, "Oh, this guy must know he's talking about. He's an
authority on the subject, he wrote the book", right? Well, that's the sad truth.
Fortunately, most books are accurate but many of them are not. So education
creates a sense of authority.
I'll give you an example of that. One indoctrination email I sent had the
subject line, "I believe in you", and the email didn't sell anything.
There was no link in the email. It was telling the story about how my late
grandfather used to tell me that I could do anything that I wanted to do if I
worked hard, put my mind to it and Ibelieved him.
It's because of his faith in me and those words of his that Igot through many,
many hard times and challenges in my life; they are directly responsible for
some of the success that I've experienced. So Iwrote my list, Itold them about
that and Isaid,
"Ijust want you to know - in case you don't ever hear this from anyone like I
got to hear it - that Ibelieve inyou, andyou can do it and hang in there."
I'll tell you, that email is the one of the most impactful emails I've ever sent.
That was years ago and Istill have people talking about it to this day.
It's also a good thing to do; it feels good to make someone happy. You know,
just spread positivity in the world. Wouldn't you agree?
Now, about conversion, here's the fact. The further removed from your
conversion process you are, the more complex it must be.
Well, if you just deal with someone, it becomes mindlessly simple, right?
If you're looking to increase the ease of what you sell, just even emailing
back and forth with the prospect personally can create massive sales.
In fact recently, in this past year, Idid three experiments with that and sold
over a quarter million dollars' worth of stuff by email only. No sales letter;
nothing. Just emails back and forth. It was phenomenal.
You can use the red button or the blue tricks and tactics
button or change the headlines all you want. combined
It's going to give you some incremental
benefit. But...
© 2014 Frank Kern
Convert Page 53
In fact, Iwill amend that statement. Idon't believe you have to master it. I
believe you could do it half-assed and still have breakthrough level change
because nobody else does it, right?
We're all in the same marketplace, we see what everybody else does.
Now let me prove all this stuff - how important pre-framing and
indoctrination is, and how it affects the conversion process.
If you're going to promise your marketplace that you can deliver to them
this certain experience and this certain service, you can do that. Right?
So, we've all got that going forward, so what makes her
so in demand?
Now, look at this. You've seen this, I'm sure. She has
been on a gazillion magazine covers, right?
And now, here in People Magazine, she is listed as one of the 100 Most
Beautiful People in the World.
How hard do you think it would be for her to get a date if this was the sales
letter she sent to a list of 500 billionaires?
Let's say we have 500 billionaire eligible bachelor men; very powerful, very
discerning men.
How hard do you think it would be for her to get a date if she sent this letter
to them?
Dear Peckerheads,
Angelina
Iguarantee you, as sure as the sun will rise tomorrow, that her response rate
from that letter would be better than just about anything you or I could ever
create for our own advertising.
Why?
These billionaire dudes can probably have whatever beautiful woman in the
world that they want as dates, but Angelina's special. She's on magazine covers;
it says right here in the magazine that she's the Sexiest Woman Alive. That
builds up all manner of intrinsic value.
Of course, we would never want to mistreat someone like this letter suggests
but we can build up huge demand and intrinsic value. We don't even have to be
master advertisers and copywriters in order to make the sale if we do the other
steps properly.
But it is also made easier of course, through process. Now, notice I've used
this last. We established positioning, we talked about promotion and now we're
talking about process.
+ ÿ
+
Positioning Promotion Profits
I've done this last because in my opinion it's the least important.
Process is how all the moving parts fit together - do you use the red button
or the blue button; how is your opt-in page laid out, etc.?
Yeah, it's important but it's not nearly as important as the other stuff.
So, let me give you an example of a very effective campaign done recently.
Ipromised to take you behind the scenes of some recent stuff here, so I'm
going to do that right now. I'm going to just walk you through this to show you
all this stuff deployed in semi-real time. This happened very recently.
First of all, Iran a campaign and Idecided, as Ialways do, to clearly identify
the global desired position that Iwant people to adopt in relation to this.
© 2014 Frank Kern
Page 58 Convert
In this case, the "them" is all the other internet marketing guys. Right
now, there's many of them.
My friends are delightful people, but the worst thing you could be
perceived as in your marketplace - aside from a horrible person - is just
another "blank". So, the worst thing I could be perceived as is just
another marketer, right? Just another internet
guy-
> The second thing, I wanted to be globally adopted here is that "Frank
Kern actually gives a damn".
Unlike the other guys who send 900 million emails during the latest
launch of the second, Kern does not. He actually cares, he has taken the
time to find out exactly how he can best serve me.
> The third is that "Frank Kern will actually help me get what Iwant."
So these are the three things that I want people to feel about me prior to
having any ability to give me money at all. How do Ido that?
Case Study
Istart with the PPC ad - and Iuse
pre-indoctrination in this PPC ad.
Frank Kern
In this case, Iam using a PPC ad on HELP NEEDED Will you give me some advice
real quick' Takes like 30 seconds....
Facebook to ask for their advice, and
display differentiation.
The fact that I'm actually asking them a question and asking their advice for
something, shows that Iactually give a damn.
So a lot is done just in the ad. Just one little sentence can make all the
difference, right?
In this case, Icould say "Free Report Reveals How to Do Stuff and my whole
situation would have been different, but instead we lead with this because it
was based on this formula I'm showing you.
Vfiur Help :% Meede-d '
That implies that Iactually care - because Ido; otherwise Iwouldn't ask.
It's simply a question. It's not the usual "Free Report *1.
On the survey (sorry it's blurry so you won't be able to read it all) were real
questions like:
So what does all of this do? This furthers the positioning that Frank Kern
actually gives a damn, and Frank Kern can help me get what Iwant.
After they click "submit" on the survey, they're taken to this page and this
page gives them something.
It worked! Here are some early results so far
Of course, at the end of that video, they had the opportunity to buy
something from me. It was relatively inexpensive - two payments of $97.
• They completed the survey. It cost me $0.79 per survey taken; not
just an opt-in, but someone who actually competed the survey].
Ispent $0.79 per survey taken - and, of course, you have to opt-in to take the
survey. So for every 100 emails and all that data collected, it cost me only $79
through advertising.
Ihad a 2.1% conversion rate on the video to sales so each 100 people at
2.1% conversion, brought in $407.40 - pretty good, right? Considering that it
cost me $79 to get them.
So if I subtract that $79 hard cost, from the sales brought in, kablaaam! I
made $328.40 net profit per 100 subscribers that came in
through this big conversion mechanism. .79 per survey
Igot paid $328.40 net profit for every 100 subscribers that came in through
this funnel. Pretty good!
Ialso sent this to my list by the way, so what I'm showing you is just the
Facebook advertising results. 1 also sent my list through the same process, the
only difference is that if they're already on my list, Isend them straight to the
survey.
So, total sales from just this phase of the process that I'm showing you -
including the mailing and traffic from my existing list - $25,220.00 so far.
Did any of that look like a pitch to you? No. It delivered goodwill and further
cemented the positioning.
As they say in the infomercial; "But that's not all, what else have they got
Bob?"
survey and, in this case, the email's saying: great that rw G'fViNG YOU J for r-iAMmg •-)
When they clicked on the link in the video, they went to a page like this.
,Mm$ To Get Mow Leads, Convert More People Into Syyers, And Sell
Higher Ticket Prodycts And Services,
This page had the video as promised and it also gave them the ability to opt-
in to get more free training.
So in the video I'm indoctrinating, I'm teaching. I'm continuing to give and
deliver value. And I'm giving them exactly what it is they asked for in the survey.
Again that is congruent with the global desired position that Iwant, which is
"Frank Kern gives a damn" and "Frank Kern is different" and "Frank Kern will
actually help me."
So, once they did that, if they chose to receive more free training by simply
entering their name and email address, after they entered their email address I
gave them even more stuff.
Iwalked them through a $100,000 case study and at the end of that case
study Imade an offer.
Starting with the page offering the free training, the conversion rate was
pretty, pretty good. It was a 50% opt-in rate.
I almost wish it was 50.07% because it would sound better, but it was
literally 50%. Dead even opt-in rate. Go, figure.
Right, now the little video. So after they opt in, Igive them the $100,000 case
study right there in the video, it's about 20 minutes or so, give or take. And then
Imade an offer.
The offer at the end of that video converted at 3.2%. So, 3.2% of people who
watched that video bought something.
Well, that means that from the opt-in page alone Igot 3,122 - and counting -
webinar registrants. That's pretty good.
You want people on your webinar so that, if you choose to sell stuff, you
could sell them stuff, right? So, that worked pretty good.
Now that little video has brought in $19,400.00 in sales so far. Just from that
video. And they're still coming in. I'm not going to complain about that at all.
Incidentally none of this was hard. It took me like a day to do this. At the end
of the day, Igot two landing pages, a survey and a video page. Not that hard.
Incidentally this is all one big process; phase one and phase two that 1 just
walked you through.
That is why you really need to understand that process matters. And what
makes process work best is when it is congruent with maintaining your global
desired perception or position.
Let's walk quickly through the whole process from start to finish because
there's more to it than meets the eye.
Completely
Unrelated Pitch
For Tiny Group
Facebook Big Ass WB Survey Consulting
•
and Email Vid Lesson VSL Webinar Program
I- »
Start Different Converted
#--1
Desired
Converted 3.2%
Gives a 50% Results
Damn
It was just three little parts: "Frank Kern is different. He's not like those other
dudes. He is notjust another internet marketing guy. He actually gives a damn. His
stuff works. He can help me."
Then they went to the website so they did all manner of stuff. They opted in,
they took the survey, they saw the big ass whiteboard video - the one that gave
them the survey results and invited them for further training; that converted at
50%. Awesome.
Then they saw multiple pitches, too. Well, two to be exact. But still multiple.
And they converted great.
The Survey Lesson VSL converted at 3.2%. Ridiculous. It wasn't even a hard
pitch.
And then there are more pieces to the puzzle. Those very people were
invited to a webinar and at the end of this webinar there might be a completely
unrelated pitch for a tiny group consulting program.
So, we have yet to see how it ultimately pans out but just think about this.
Well, gosh. I've got 3,122 people - and counting - registered for the free
training, which of course educates, inspires and furthers positioning and also
makes an offer.
Again, to illustrate what can be done with relative ease and simplicity -
while generating massive goodwill and providing value in your marketplace - if
you just pay attention to the easier stuff that everyone else is overlooking.
Even if Ididn't include that great training at the end, I'd just have been paid
$44,620.00 to maintain good positioning and further indoctrinate prospects. So,
you really can't go wrong with that.
What Iactually did with that whole promotion Iwalked you through was
this:
With that in mind logic states "Hey, next time Ineed 44 grand and counting
and some goodwill, Ican deploy this exact same asset and expect the very same
result."
The best part of the whole thing is it didn't count as a pitch at all. I'm
delivering value.
If someone leaves before Ieven get a chance to make an offer to them, Ifeel
pretty good knowing that Iprobably helped them a lot. And that's great. Because
Idon't really have to sell that much stuff.
Neither do you if we focus on the top of the marketplace and attract the
perfect people through positioning and indoctrination and pre-framing, etc.
So here's the thing. All folks online and most - if not all - of your competition
are always asking about tactical stuff, right?
That is where our focus should be. Not this little incremental improvement
like everybody else is doing.
That's why you get a hundred emails a day about the launch of the minute.
Look, I'm not going to say names; it's a viable strategy. It makes sales but
hey, you're a prospect, are you sick of it or not? You're sick of it.
All that's done without any conscious thought given to strategic long-term
planning.
That's why you've got a guy with 300,000 people on the list
and hegets like 500 clicks when he emails.
Most folks only focus on "What can Isell today to meet my income goals?"
.
ÿ
Now I'm not saying you're using dumb guy thinking - if you are, it's time to
stop. The old stuff is going to get us the old results.
Rich guys deliberately engineer everything they do so that it goes from being
a one-off promotion to an asset that can
continuously and systematically and predictably
Rich guys deliberately
bring you money as a result.
engineer everything they
So what I'm telling you and what I'm asking do so that it goes from
you to do is to make the shift and notice as your
business dramatically increases.
That's Mickey Mouse stuff. That's what my grandfather used to call stuff that
wasn't cool.
He used to say "Son, that's just a bunch of Mickey Mouse bullshit." Well,
that's what he would say about that type of thinking. Here's what Iwant you to
think about instead:
Here's the deal. Ihaven't done a launch or created a product since 2010.
Iessentially left the marketplace, which is why all you ever really see from
me is the occasional webinar or content video or little survey. I don't e-mail
people all the time. I'm not all over the place. Idon't have to be because Imade
the shift.
In 2011, I didn't really work at all. I just kind of needed a break and I
consciously decided Iwould chill out and surf a lot in 2011.
In 2012, 1 didn't work very much either. Itook most of 2012 off because Igot
married to my beautiful wife Natalia and Ihad a son, his name is Alexander. He
is awesome, he does not like sleep though at all.
When he's a teenager, I'm going to wake him up 5.30 every morning and
we're going to do yard work or something; that's my revenge!
Istarted working in earnest in July of 2012 and it paid off pretty good.
My total revenue for that year was $2,530,000 - that excludes endorsements
like affiliate revenue and stuff. That's just from my own efforts.
So it was a pretty good year, especially considering that Iwas essentially out
of the marketplace and laying deliberately low as a result of new family and just
not wanting to work that hard.
In 2013, 1 made a fundamental shift again. Idecided that really my very best
work is done in higher-end consulting and group coaching with people that are
really actively doing business.
Iworked specifically with a certain type of business - those who sell advice
as consulting, coaching or those who do any sort of done-for-you service like ad
management, marketing.
So 1 cut back even more but I made the shift that Ijust showed you and I
started creating these assets like Iwalked you through.
And what's my profit? Well, I'll let you'll be the judge of that.
Idon't really advertise at all and Ihave one employee. Idon't ship any hard
goods, Iprovide advice over the Internet to people.
© 2014 Frank Kern
Page 74
Convert
So one can say that it's a pretty good profit margin. It's a pretty good gig
making the shift.
Incidentally this is a very scalable operation. Ijust really don't feel like doing
much more than that.
Ihave a lot of ambition up to a point. You know what Imean? And then, OK,
there are waves up there that need to be ridden by people like me.
How IDid It
I'm sure you don't really care about my business, more like, "How can I
continue to learn stuff from you so that Iactually do some of this?"
So let me show you how I did it. First thing Idid was Ishifted focus from
promotions and products.
"What's the perfect business model and what are the assets Ican create to fuel
this business model to continuously, systematically and predictably create revenue
without me having to constantly be on the hamster wheel?"
Once Idid that, Istarted deliberately really, really getting focused on the use
of magnetic positioning and selling to attract and convert only high-paying good
customers. Idecided to leave everyone else to my "competition".
That's why you don't see me doing the affiliate thing and that's why you
don't see me selling little products, unless it's a one-off thing like Ishowed you
in this last process. Other than that, Ijust don't do it. There's a reason for that:
/ only want to sell on the higher end and work with clients who
are actually going to do the work with me andget the results.
So, to make that shift from the bottom 80% of the marketplace to working
with the top 20%, the only level of difficulty is simply making a conscious
decision to do it.
So, I'm asking you something right now that Ireally want you to consider
very, very seriously.
If you no longer thought about having to create the new thing, if you no
longer had to be on the hamster wheel, and think, "Oh my God! Ihave to make a
new promotion", or "I've got to keep tweaking all this stuff."
What if you didn't have to do that? And what if instead you engineered your
business so that you're perceived as however you want to be.
I've given you the roadmap and the blueprints to do this. Now the ball is in
your court. Get out there and get to work. Do good things. Help people. Follow
those steps and you can't lose.