TrueCall

User Guide

Software Version 17.3/6.1.1

Rev. 005 / 2018-07-23

Mobile Access

© NETSCOUT CONFIDENTIAL & PROPRIETARY

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Copyright © NETSCOUT 2009-2018. All rights reserved.

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© NETSCOUT CONFIDENTIAL & PROPRIETARY
 Table of Contents
T a be
l o fC o n e
t n st 4

What's New in TrueCall 17.3/6.1.1 7

Revision History 8
1 TrueCall Introduction 9
1.1 TrueCall Features 9
2 Installing the TrueCall Client 11
2.1 TrueCall Client Installation 11
2.2 TrueCall Client Initial Configuration 13
2.2.1 Adding a New Server 13
2.2.2 Connecting to an Existing Server 14
2.2.3 Enabling a Proxy Server 15
2.2.4 Setting General Preferences 17
2.2.5 Setting Network Element Preferences 18
3 About the TrueCall User Interface 19
3.1 Navigation Bar 20
3.2 Bookmarks Bar 20
3.3 Filters Pane 21
3.4 Map Canvas 22
3.5 KPI Explorer Pane 25
3.6 Report Tables Pane 26
3.7 Viewing Download Status 27
3.8 Hotkeys in TrueCall 28
4 Working with Filters 30
4.1 Date/Time Filter 31
4.1.1 Defining a Time Filter 31
4.2 Area Filter 32
4.3 Attribute Filter 33
4.3.1 Using Wildcards to Refine Filters 34
4.3.2 Filtering from Report Tables 34

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4.3.3 Filtering Using the Map Canvas 34

4.3.4 Filtering using the Call Legend 35
4.4 Removing Filters 35
4.5 Performance Considerations when Using Filters 35
5 Working with Maps 37
5.1 Event Map 37
5.2 Heat Maps 39
5.2.1 RSRP Map 40
5.2.2 CQI Map 40
5.2.3 Dropped Calls Map 41
5.2.4 Serving Cell by Occurrence 42
5.3 Working with Maps 43
5.3.1 Viewing the Call Legend 43
5.3.2 Viewing the NE Legend 43
5.3.3 Viewing the Map Legend 44
5.3.4 Using the Ruler Tool 48
5.3.5 Using Tooltips 48
5.3.6 Creating a Bookmark 49
5.3.7 Setting a Bookmark to be Periodically Updated 49
5.3.8 Sharing Bookmarks 50
5.3.9 Organizing Bookmarks in Folders 51
5.3.10 Exporting and Importing Bookmarks 51
5.3.11 Exporting Maps 52
5.3.12 Using the TrueCall Map Comparison Tools 53
5.4 Multi-Server Queries 59
5.5 Querying for Composite Calls 59
6 Using Report Tables 62
6.1 KPI Explorer 63
6.2 Top Network Element (NE) Table 66
6.3 Top Subscriber Table 67
6.4 Network Element Table 68
6.5 Change the Version of the Network Element Table 68
6.6 Call Table 68
6.6.1 Using Live Watch 69
6.7 Fragment Table 70
6.8 Top Device Table 70
6.9 Strip Chart 71
6.9.1 Creating a Strip Chart 71

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6.10 Histograms 73
6.10.1 Adjusting Bin Settings 73
6.11 Overshooting Cells 74
6.11.1 Adding Overshooting Cells to the Black List 75
6.12 Exporting Table Data 75
6.13 Exporting Strip Charts and Histograms 76
6.14 Drilling Down to ISA 77
6.15 Using Thematic Maps 79
7 Using the Message Viewer 81

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 What's New in TrueCall 17.3/6.1.1
Feature ID Description Section
F-09028 TrueCall Enhanced Support for Export of Maps to Exporting Maps
Atoll
This feature adds the capability to export heat maps to
BIL format with UTM Zone that can be used with the Atoll
RF planning tool. Map export is supported by the
Common UTMS, Common LTE, and Common GSM
vendor technologies.
F-08690 TrueCall UMTS Pilot Pollution Support Viewing the Call Legend
In UMTS RAN networks, when the number of strong
downlink signals exceeds the active set size, the non-
active set signals cannot be used and they become
interference to the UE receivers. Pilot Pollution is an
indicator of how many strong interfering signals from
nearby cells have exceeded the active set size.
This feature adds support for the following for Common
UMTS:
l Pilot Pollution Heat Map
l Pilot polluters entry in the Call Table and Fragment
Table
l Visual map indication (hatched line) for cells that are
pilot polluters for each fragment or call.
l Last best server and Last Nth Neighbor RSCP and
Ec/Io measurements in the call table
F-08687 TrueCall Call Event Geolocation 3G Support (GSR F- N/A
08045)
This feature adds Call Event Geolocation support to
Common UMTS.
F-08696 GeoSoft RAN and TrueCall Ericsson UMTS N/A
Integration into Common Client
This feature adds support for Ericsson UMTS in Common
UMTS.
F-09365 TrueCall RHEL and CentOS 7.3 Support Installing the TrueCall Client
This feature adds support for CentOS 7.3.

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 Revision History
Date Revision Reference Description
2018/04/20 001 -- Initial Release
2018-06-06 003 Removed reference to Regional QAMS.
2018-07-10 004 Drilling Down to ISA Added reference to two day date range limit
for drilling down to individual IMSIs.
2018-07-23 005 Attribute Filter Added information about how to use
wildcards when filtering.

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 1 TrueCall Introduction
TrueCall® is a mobile geoanalytics platform that provides network data that enables operators to
drive new technologies, such as LTE, VoLTE, small cells, SON and HetNet; improve network
performance; target geomarketing services; optimize the customer experience; and more. TrueCall®
leverages network signaling events or individual call detail records to create powerful maps and
reports of device and network performance, including detailed drill-down visibility into each
individual call in the network.

TrueCall® is the only RAN network performance and optimization application with the ability to drill
down to subscriber level individual call and data events in real time, making it extremely beneficial to
performance engineers, planning and dimensioning engineers, customer service representatives, and
any other customer experience roles in the organization.

This document provides procedures for installing and using the TrueCall software to analyze your
network data. Refer to one of the following chapters for more information about using TrueCall.

l Installing the TrueCall Client

l About the TrueCall User Interface
l Working with Filters
l Working with Maps
l Using Report Tables
l Using the Message Viewer

1.1 TrueCall Features

TrueCall® allows wireless operators to:

l Visualize and analyze live network performance

l Identify network issues that are affecting performance, such as poor coverage, RF interference
and network congestion
l Optimize the network to ensure that subscribers have seamless access to data
l Accurately measure existing device performance and assess the impact of new devices on the
network
l Analyze the customer experience for individual subscribers or groups of subscribers
l Perform small-cell planning by identifying hotspots to maximize the impact on network
performance

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l Identify where the network is falling back to 3G and not utilizing 4G resources
l Analyze Layer 3 call event messaging (when available)
l Support verification of self-organizing (SON) impact
l Enhance policy functions with cell congestion triggers and feeds
l Prepare for the rollout of new technologies, such as VoLTE and HetNets
l Analyze device performance and compare performance by make and model

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 2 Installing the TrueCall Client
These are the requirements to install the TrueCall Client:

System Minimum Recommended

Component
Processor Intel ® Core™ 2 Duo or equivalent Intel ® Core™ i3, Intel ® Core™ i5, or Intel®
Core™ i7
Operating Microsoft ® Windows ® 7 Professional or Microsoft ® Windows ® 7 Professional or
System Enterprise with Service Pack 1 Enterprise with Service Pack 1
Hard Disk 20 GB of available space 50 GB of available space
RAM 4 GB * 6 GB - if using 64-bit operating system
Display 1024 x 768 / 16-bit colors 1280 x1024 24-bit colors

Note: The actual TrueCall server runs on Linux (Red Hat Enterprise Linux 7.3 or CentOS 7.3).

* The TrueCall Windows client is a 32-bit application and can only use up to 2GB of memory.
Some memory intensive activities, like large queries or heat map exports, can exceed the available
memory and result in display errors. If a memory error occurs, close extraneous maps and
reports, increase the map bin size, or generate maps in smaller areas. Additionally you can reduce
the number of calls displayed in the Call Table.

2.1 TrueCall Client Installation

1. Run the TrueCall installer file (TrueCall<version>.msi). The setup wizard opens and asks you to
accept the License Agreement.

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2. Click Install.

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3. Finish setting up the TrueCall client:

After installation is complete, launch the TrueCall Client from the desktop TrueCall Icon or through
the Window Start Menu:

or

Start > All Programs > TrueCall 17.3/6.1.1> TrueCall 17.3/6.1.1

2.2 TrueCall Client Initial Configuration

When you first install the client on your PC, there are no servers configured. Upon first launching
TrueCall, you will see the Servers dialog window with a New Market stub, which is where you define
the access for each TrueCall server.

2.2.1 Adding a New Server

Note: Obtain server information from TrueCall Support.

Access the servers dialog window from the TrueCall menu bar.

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1. Select File > Server:

The Servers dialog window:

2. Click New.
3. Enter the following information:
l Server: a unique reference name for the server
l Host: the TrueCall Server IP address
l Port:  the TrueCall Server port number
l Username
l Password
4. Click Save.
Note: Make sure that the time zone matches your market.

2.2.2 Connecting to an Existing Server

Note: Obtain server information from TrueCall Support.

The TrueCall deployment at an operator site usually consists of multiple servers that host 3G and
LTE data. After you start the TrueCall client, you can connect to any server through these steps:

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1. Select File > Server.

2. Select the server you want to connect to from the servers list:

3. Make sure you have server access permissions (username and password)
4. Click Connect.

After the server is connected, you are ready to use TrueCall.

If you were connected to a server the last time you closed TrueCall and you start it again, you will be
automatically connected to that server. If you want to connect to another server, open the servers
dialog window (File > Server) then select the server you wish to connect to, and click Connect.

After you are connected, the TrueCall client acquires server information, loads your most current
network database, and centers on the market associated with your TrueCall Server.

2.2.3 Enabling a Proxy Server

Note: Obtain proxy server information from TrueCall Support.

To configure the Proxy setting when the TrueCall client sits behind a firewall:

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1. Select Options from the Tools menu.

2. Select the Proxy tab.

3. Select Enable proxy.

4. From the Type menu, select HTTP.

5. In Host, type the host name.
Example: operator.proxy.nfw.com
6. Select the Port number.
Example: 8080
7. Click OK.

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8. Restart the TrueCall client.

2.2.4 Setting General Preferences

Set the following options on the Tools > Options > General Tab.

l Live Options section—Set the following options for the live analysis feature:
o Live Interval—The size of the sub-division of your main Time Interval
15 min - Breaks down your Time Interval into 15 minute sub-intervals. This is the default
option.
60 min- Breaks down your Time Interval into 60 minute sub-intervals (if possible).
o Live Refresh Rate - The time in seconds (while in Live Analysis) until the UI continues to the
next sub-interval
30 sec - Jumps to next time interval every 30 seconds
1 min - Jumps to next time interval every minute
5 min - Jumps to next time interval every 5 minutes
10 min - Jumps to next time interval every 10 minutes
l Icons section—Set the size of the Antenna, DAS, and Call icons.
l General section
o Call Table Size—Set the number of calls in the call table (50,000 max).
o Smooth Maps—Applies a Gaussian blur smoothing to the map’s bins.
o Multimap Tooltip—Allows you to hover over a bin and view all the corresponding bin values
for all open maps at the same time.
Note: Each open map must be viewed first to activate the multimap tooltips. For example,
if you open two maps at one time and hover over a bin on Map A, you will see that bin's
value in the tooltip. When you move to Map B and hover a bin, you will see the
corresponding values for Map B AND Map A in the tooltip.
o Show Delta Compare—Allows a map comparison to show the difference between the two
maps being compared. Also adds another column for "Delta Value" to the KPI Explorer.
o HTTPS for Bing Maps—Use HTTPS when connecting to Bing maps.
l International section
o Specify the distance units to display (does not affect calculations of maps/reports).
o Specify date and time formats.
l External text viewer—Specify the External Text Viewer when exporting tables and Reports.
NETSCOUT recommends setting Microsoft Excel as the default external text viewer.
l Custom Map Server—This option must be set up by the TrueCall Support team. If you have a
Custom Map Server, when you configure and enable this option TrueCall will get Land Map
images from the server you specified.
l PNG/KMZ Export Map Resolution—Control the resolution on exported maps using the
Pixels per Bin setting.

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2.2.5 Setting Network Element Preferences

The NE Labels tab is used to specify how Network Element (NE – Cell Sites) labels are displayed in the
map, reports and in tables.

Figure 2.1 - Options Window, NE Labels Tab

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© NETSCOUT CONFIDENTIAL & PROPRIETARY
 3 About the TrueCall User Interface
The TrueCall client uses a powerful, yet easy to use workspace that places all the most important
network information in one convenient location.

The workspace allows you to quickly generate maps and reports for any time period of interest –
daily, hourly, real-time, or historical. You may choose the time period, the appropriate filters and
map layers, and the desired outputs.

The TrueCall layout contains these panes:

1. Navigation Bar—Use these buttons to move forward and backward between analysis views,
update a map with a new query, and switch to view live data.
2. Bookmarks Bar—Create bookmarks to specific filter sets, so that you can quickly recreate
specific views of your network.
3. Filters Pane—Create the filters used to narrow search results.
4. Map Canvas—View the results of queries. You can create several types of maps and use the
tools on the toolbar to perform actions on the maps you create.
5. KPI Explorer —View Key Performance Indicators (KPIs) related to the filtered data shown on

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the map.
6. Reports Pane—View reports for the selected data.

You can dock or undock any pane to a separate window.

The following sections provide more details about each of the areas described above.

3.1 Navigation Bar

TrueCall allows browser-like navigation that works in conjunction with bookmarks to assist in your
network analysis and problem solving. The navigation buttons are used to move from one analysis
to another

Figure 3.1 - Navigation Bar

l Forward and Back – Once you have begun exploring your network with TrueCall, you will see
the Back button become enabled when you commit changes to your filter set. Clicking back
will return TrueCall to its previous state. With this functionality, you can proceed forward and
backward through the operations.
For example, you may test a theory by applying a certain set of filters, but if you are not happy
with the analysis, you can easily return to the previous view and test another theory.
l Commit – Apply selected filters to an analysis. Each time you change a filter, you must commit
the query again.
l Cancel – Cancel an on-going query.
Note: If you click Cancel, you must click Commit to reload the data.
l Bookmark – save the filters from a particular analysis (see Bookmarks Bar).
l Live - Allows user to visualize live calls within maps, KPIs, and tables. Configure the aggregation
interval on the General tab.
When you click the Live button, TrueCall enters live analysis mode.
o To start, pause, or resume live playback, click Live.
o To exit Live Analysis Mode when paused or playing, click Commit.
Note: After each live playback update, the data from the previous update will be lost.

3.2 Bookmarks Bar

Bookmarks in TrueCall behave like bookmarks in your web browser. When bookmarks are applied to
TrueCall, they will help you in your network analysis by providing a way to save and share the current
state of TrueCall, which includes the following items:

l The current active filter set

l The KPIs in your Reports
l The Active KPI for each Report

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l Active Map type

l Current Bin Size
l Current TrueCall Client Layout

Refer to the following sections for more information about creating and configuring bookmarks:

l Creating a Bookmark
l Setting a Bookmark to be Periodically Updated
l Sharing Bookmarks
l Organizing Bookmarks in Folders
l Exporting and Importing Bookmarks

3.3 Filters Pane

TrueCall provides very powerful data filtering capabilities, which enable you to quickly and easily
perform advanced data analysis on your networks.

Filter call data using the following attributes:

l Date and time

l Location
l Network element
l Device or Subscriber
l Call table attributes

The Filters pane is located at the upper left side of TrueCall by default. Here, you can define and view
your active filter set.

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Figure 3.2 - Filters View

When changes are made to your active filter set, the Commit Button (on the navigation bar) will
become enabled. When you click this button, it will trigger requests to the TrueCall Server, followed
by updates to all your open views as the new data is received. To track the progress of you requests,
view the Download Status View.

For more information about working with filters, refer to the Working with Filters chapter.

3.4 Map Canvas

The Map Canvas displays a geographic representation (either from Bing Maps or MapQuest) of calls
and network elements. You can display a map in either aerial or road view.

The Map Control tools are located at the left upper area of the map canvas.

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Map control tools:

l Select Tool—Use the select tool to select individual elements on the map. Hover over a sector
to view more information about that element. You will see context-specific information about
any element you click on the map.

l Ruler Tool—Use the ruler tool to measure distances between network elements.
l Area Tools—Use the rectangular and polygon area tools to select areas of interest on the map.
When you use an area tool to select a portion of the map, it is added as a filter criteria.
l Zoom Tools—Use to zoom in and out of a map. You can also use the mouse wheel to zoom in
and out.

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l Layers Drop-Down Menu—Use to set the display properties for the different map elements.

l Bin Size Drop-Down Menu—The Bin Size of a map defines the length of each edge in the
square grid of a map. The default bin size is 200 meters, but you may want to change this
value to be larger for maps that cover a large geographic area.
Note: Smaller bin sizes require more memory when executing a query and can result in
memory allocation errors for large maps. Consider increasing bin size for better performance.
For example, increasing the bin size from 50m to 100m reduces memory required by a factor
of four. Increasing from 50m to 200m reduces memory required by a factor of 16.

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Note: If a map type is selected or changed, the map data will be retrieved and displayed on
the canvas automatically, even if the layer is hidden in the Layer Control.

Refer to the Working with Maps for more information about creating and working with maps.

3.5 KPI Explorer Pane

The KPI Explorer provides a high level aggregated count of the most important KPIs for RAN
operations and performance. With the KPI Explorer, users can quickly assess the overall state of the
analyzed region by viewing the most important KPIs in key categories – accessibility, retainability,
quality and mobility.

The KPI Explorer displays the current statistics values based on the configured filter settings
(selected Area, Time interval, etc.).

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Figure 3.3 - KPI Explorer

For more information about working with the KPI Explorer, refer to the KPI Explorer chapter.

3.6 Report Tables Pane

TrueCall includes a powerful set of pre-defined reports that provide summary data for the most
important network performance metrics and KPIs for the analysis area. Reports are automatically
updated each time a user selects a new set of filters for their analysis.

These are the pre-defined reports:

l Top Network Element — Stack ranked list of network elements based on filter results.
l Top Subscriber — Stack ranked list of subscribers (IMSIs, MSIDN) based on filter results.
l Call Table — Detailed summary metrics of each individual call or connection.
l Network Element Table — A view of the network table that has been uploaded for the system.
l Strip Charts— A historical view of one or more KPIs on a time axis.
l Top Device — A view of the performance of specific devices.

You can export any TrueCall report or KPI as a spreadsheet for further processing.

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Figure 3.4 - Pre-Defined Reports

3.7 Viewing Download Status

While working with TrueCall®, various operations (connecting to a server or changing your filters for
example) will trigger a server query. When this happens, TrueCall provides you with a few different
ways to track the progress of your query so you know approximately how long the query will take to
finish computing and transfer the results to the Client.

In the TrueCall user interface on the right side of the Status Bar, you will see your Download Status.

When you trigger a server query, an estimate of the time remaining will appear in this box. If multiple
queries were made simultaneously (as often is the case), the Download Status Bar will show you the
maximum time remaining of all queries.

To view a more detailed breakdown of each of your current downloads, either:

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l Click the Download Status Bar in the Status bar.

l Open the Download Status Window (Window > Download Status).

3.8 Hotkeys in TrueCall

The following table describes the shortcuts and hotkeys for the TrueCall application.

Action Shortcut/Hotkey
Server... Ctrl+O
New Window Ctrl+N
Close Ctrl+W
Exit Alt+F4
Refresh Views Ctrl+R or F5
Set Bookmark Ctrl+D
Copy Selection Ctrl+C
Zoom In Ctrl+'+' or MouseWheelUp
Zoom Out Ctrl+'-' or MouseWheelDown
Options Ctrl+T
Help Contents F1
About F8
Backward Alt+'<-'

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Action Shortcut/Hotkey
Forward Alt+'->'
Commit Alt+Enter

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TrueCall has the capability to add filters for three categories:

l Date/Time Filter – The time filter is defined in the top portion of the Filters pane using the
calendar and time selectors.
l Area Filter – The area filter must be defined on the Map Canvas.
l Attribute Filter – Add specific filters for call attributes.

You can also add specific call attributes to a filter from the report tables.

The Network Elements are referenced in the Network Database View in some Reports, as well as in
calls. TrueCall enables filtering on Network Elements then the Network Element Filter Type can be
added directly from these views.

Figure 4.1 - TrueCall Filters

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4.1 Date/Time Filter

Historical Analysis mode allows you to perform analysis on archived network data. Use the Call
Calendar to help you construct the filter. the Call Calendar provides information about the available
data in your network (TrueCall collects data 24 hours a day, 7 days a week).

Hovering over a specific date on the Call Calendar displays the available hours for that day. If the
available hours are consecutive they are displayed as an inclusive range.

You can use the time entry boxes to enter a specific time range or select All Day to construct a filter
using a full day of data.

Calendar key:

l Green indicates a date for which data is available for the entire day
l Yellow indicates a date for which data is available for some portion of the day (hover over the
date to see the available hours)
l A date with a dot indicates that there was a network update on that date

After adding new filter attributes, click Commit to update the query.

4.1.1 Defining a Time Filter

To add filter for historical analysis

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1. Set the date and time range

2. Click Commit.

4.2 Area Filter

To set the geographical area/region filter:

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1. Click either the Rectangle Area Filter or the Polygon Area Filter tool.
2. Draw a rectangle over the desired area.
3. Click Commit.

4.3 Attribute Filter

Use the Add Filter drop down to add filters for specific call attributes. After adding new filter
attributes, click Commit to update the query.

Additionally, call attributes can be added to filters in the following locations:

l Report Tables
l Map Canvas
l Call Legend

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4.3.1 Using Wildcards to Refine Filters

Additionally, you can use wildcards to refine your search. TrueCall supports wildcards for the
following call attributes:

l Dialed/Calling Party Number (ALU CDMA and HUA CDMA only)

l Called Party Number (HUA UMTS only)
l Mobile Number
l IMEI
l IMSI

The following wildcard characters are supported:

l * - matches 0 or more characters

l ? - matches 1 character

You can use more than one wildcard character per search term. Wildcard characters can be
positioned anywhere in the search term.

4.3.2 Filtering from Report Tables

Filter attributes can also be added from the report tables by right-clicking on an attribute value from
a connection and selecting “Add X to Filter” (e.g. Add “OEM Release Cause” to Filter).

In the example below, the user found a connection in the Call Table with a specific OEM Release
cause, RELEASE_DUE_TO_EUTRAN_GENERATED_REASON, of concern. The user then added the OEM
Release Cause attribute with this value to the filter directly from the Call Table.

After adding new filter attributes, click Commit to update the query.

After you add the filter, it displays in the Filter pane along with any other filtering criteria already
selected.

4.3.3 Filtering Using the Map Canvas

Network element elements can also be added from the map canvas by right-clicking the element and
selecting Add to Filter. After adding new filter attributes, click Commit to update the query.

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After you add the filter, it displays in the Filter pane along with any other filtering criteria already
selected.

4.3.4 Filtering using the Call Legend

Right-click on the Call Legend to add a filter for the selected criteria. After adding new filter
attributes, click Commit to update the query.

Note: Use the Window menu to open the Call Legend.

After you add the filter, it displays in the Filter pane along with any other filtering criteria already
selected.

4.4 Removing Filters

Filter components can be removed individually.  Click on the ‘x’ part of a filter component to remove
it.

After you remove a filter, click Commit to update the query.

4.5 Performance Considerations when Using Filters

To increase query performance, TrueCall has indexed the following commonly-used filters:

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l RRC end location

l Network Elements
l Device make/model
l IMSI
l RRC end time

TrueCall recommends using these filters alone or in combination with other filter criteria to speed
query response times.

For example, if you create a query for IMSI and you add an IMEI filter, TrueCall performs the indexed
IMSI search first, then performs the slower IMEI search on the subset of data. This returns results
more quickly than if you had only added IMEI and searched in the same time range. The second
search must look at every record for the defined time period, which results in a slower query.

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TrueCall provides two map views:

l Event maps show where call events take place.

l Heat maps show event density or the intensity of a KPI in a bin.

The following sections describe event maps and heat maps in more detail and provide procedures
for working with maps.

5.1 Event Map

To create an event map:

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1. Select filter criteria, (time, geographic boundary, call attributes).

2. Click Commit. The map generates showing the filtered elements.

Note: If the number of calls that satisfies the filter is too large, you can choose to display a
random subset of the calls by selecting Tools > Options > General and setting the number
of calls to display in the Call Table size field. This only changes the number of calls visible on
the map and in the call table. All computed KPIs in the KPI Explorer are calculated using all
criteria that satisfy the filter.
3. Use the Map Canvas controls to zoom in or out or to set layering and bin sizes for the map.
4. Click on a call to view the serving sectors and to view the call details in the tables

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5.2 Heat Maps

Heat Maps show event density or the intensity of a KPI in a geographic bin. Users can easily generate
heat maps and point maps for troubleshooting, optimization, and planning.

Use heat maps to visualize performance such as:

l Voice drops
l Data drops
l Traffic density
l Handovers

You can also use them to visualize and improve performance — correlating low performance to
sectors with high interference or poor coverage.

To create a heat map:

1. Click on the   sign above the map area to choose a map type.

Note: The list of maps will vary based on equipment vendor.

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2. Select the type of maps to view. You may select up to ten; each will open in a separate tab.
Click OK. The heat map for the selected filter and KPI opens.
3. Use the Map Canvas controls to zoom in or out or to set layering and bin sizes for the map.

The following sections show example heat maps for

l RSRP
l CQI
l Dropped Calls
l Serving Cell by Occurrence

5.2.1 RSRP Map

This heat map shows the average RSRP of all the UE reported in a 100m x 100m square bin.  The
RSRP level is represented by the color of the heat map.

5.2.2 CQI Map

Similarly, this heat map shows the average CQI of all the UE reported in a 100m x 100m square bin. 
The CQI level is represented by the color of the heat map.

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5.2.3 Dropped Calls Map

This dropped call heat map shows the total number of drop calls reported in a 100m x 100m square
bin for the time period specified in the TrueCall Filter. The number of dropped calls in a bin is
represented by the color of the heat map.  This map shows where a high concentration of dropped
call are located geographically.  It gives direct indication of where the trouble spots for dropped calls
are.

This is a dropped call map like the last map but with the call event layer showing.  It shows that each
colored square bin indicates has at least one dropped call in it.

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5.2.4 Serving Cell by Occurrence

The Serving Cell by Occurrence shows for each bin which is the most reported serving cell.

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5.3 Working with Maps

The following sections outline tasks that can be performed on maps.

5.3.1 Viewing the Call Legend

Select Window > Call Legend to open the Call Legend.

l Provides information about the calls on the Canvas

l Fill color combined with outline color
l Easily visualize call types

The Call Legend shows you the coloring scheme of the visual representation of the calls on the
canvas. By default (as shown above), the calls on the canvas are drawn as circles with an outline
mapped to its final disposition (termination) and filled according to the call type (Voice, Data, etc).

The Call Legend also shows the meaning of pilot lines drawn on the canvas when calls are selected.
Available pilot lines vary depending on technology. The following table outlines the differences:

Technology Description
3GPP2 (CDMA/EVDO) Primary and Secondary Pilots
GSM Serving Pilot
LTE Serving Pilot
UMTS Serving Pilot, Active Pilot, Monitored Pilot, Polluter Pilot

5.3.2 Viewing the NE Legend

Select Window > NE Legend to open the NE Legend.

The NE Legend shows you the color scheme of the Network Elements on the Canvas. By default, the
Network Elements have a black outline with a white fill. When a Network Element is referenced in the
Top NE Report, it is colored green. DAS Nodes are marked with an "A" (for antenna).

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Using Thematic Maps overrides the default NE Legend with custom values.

5.3.3 Viewing the Map Legend

Select Window > Map Legend to view the Map Legend.

The Map Legend shows you the color mapping for the Map Type you currently have loaded. The
color mapping consists of a numeric value and a color, allowing you to interpret and analyze an area
quickly.

Where the numeric value in the Map Legend is followed by a "No gradient" entry, then this
represents a single value indicated by a single color, and thus no range variation is applicable.

5.3.3.1 Customizing the Map Legend

To customize the map colors and map bin calculations:

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1. Select Windows > Map Legend.

2. On the Map Legend window, right-click and select Edit.

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3. Click on Add to add a new color range

By selecting Reverse, the color table will be reversed:

To edit the Value field, double-click it:

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5.3.3.2 Sharing a Map Legend

You can save custom map legends to share with other users. You can also load custom map legends.

To save a map legend:

1. Right-click on the map legend and select Save.

2. Type a name for your custom legend and click Save.

To load a new map legend:

1. Right-click on the map legend pane and click Load.

2. Navigate to where the map legend is stored and click Open.
Note: Map legends have a .tcct file extension.

5.3.3.3 Restoring the Default Map Legend Colors

Some map types have predefined color tables; these mappings load automatically, if available. For
maps without a default color table, TrueCall uses a statistically auto-generated color table as the
default.

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To reset a color table to its default, right click anywhere in the Map Legend and select Default
Color Table.

5.3.4 Using the Ruler Tool

The Ruler tool can be used to measure a distance on the map canvas:

1. Click the Ruler icon.

2. Click on the map canvas where you want to begin your measurement.
3. Move the cursor toward your end point. As you move the cursor, the measuring line follows
the cursor, and a label shows the accumulated distance.
4. Click at the end point, which releases the cursor. The label shows the final distance. The line
and label disappear the next time you click.

To pan the canvas while using the Measure tool, right click-and-drag on the canvas.

5.3.5 Using Tooltips

You can hover over any TrueCall map element to view relevant metrics about it.

The multimap tooltip feature allows you to view the metrics from all open maps on one tooltip. In
the following example, the tooltip shows the value for the selected element for each open map. The
value in bold is the currently open map.

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Hovering over a pilot line shows

5.3.6 Creating a Bookmark

To create a new bookmark:

1. Create the desired query.

2. Setup the required KPIs, reports, and maps windows for view.
3. Click Commit.
4. Click Bookmark or, select Bookmarks > Set Bookmark (Ctrl-D).
5. Enter a name for the bookmark and click OK.

5.3.7 Setting a Bookmark to be Periodically Updated

1. Right-click the bookmark on the Bookmark bar.
2. Select the recurrence frequency:
l Daily
l Weekly
l Monthly

Your bookmark will now automatically refresh each time the time interval elapses

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5.3.8 Sharing Bookmarks

After a bookmark is created, you can share it with other users.

To share bookmarks:

1. Right-click the bookmark you want to share.

2. Click Shared.

After sharing a bookmark, it is available to other users connected to the same server.

To check whether a bookmark has been shared or not, right-click it. If there is a check mark next to
Shared it has been shared with other users. Select it again to stop sharing.

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5.3.9 Organizing Bookmarks in Folders

You can create folders to group bookmarks together.

1. Select Bookmarks > Create Bookmark Folder.

2. Enter a name for the folder in the Create Folder dialog.
3. Click OK.
Your new bookmark folder appears on the Bookmarks bar.

4. Drag and drop bookmarks from the bar into the folder.
When you click on the folder, any bookmarks inside it appear in a pop-up menu. Select a
bookmark to run it.

Note: Only individual bookmarks may be placed inside a folder. Folders cannot be nested
inside other folders.

To remove a bookmark from a folder, drag it from the folder back to the bookmarks bar.

5.3.10 Exporting and Importing Bookmarks

You can export and import bookmarks.

Note that:

l You may only import a bookmark that matches the current vendor and technology. If you try
to import a bookmark that was created for a different vendor technology, an error displays.
l Only individual bookmarks may be exported. Folders may not be exported.
l Bookmarks can be shared across TrueCall servers and customer markets or regions. Note that
any locally-scoped filters may not be compatible with other TrueCall servers. To maximize
reuse across regional servers, remove any locally-defined filters before export.

To export a bookmark:

1. Right-click a bookmark on the Bookmarks bar and select Export. The Save dialog opens. The
filename for bookmark file defaults to the name of the bookmark with the vendor technology
added. You can rename the file. The extension is .tcb (TrueCall Bookmarks).

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2. Navigate to the location to save the bookmark.

3. Click Save.

To import a bookmark:

1. Select Bookmarks > Import Bookmarks. The Import Bookmarks dialog opens.
2. Navigate to where the saved .tcb file is located. You can rename the bookmark if desired.
3. Click Open. The bookmark is imported. If there is a mismatch with the vendor technology of
the current server or if part of the bookmark is incompatible with the current server, an error
message displays.

5.3.11 Exporting Maps

You can export heat maps as BIL, PNG, GRD, KMZ, or ASCII text files, for use in an external program
such as Atoll® or MapInfo®. You can export up to 10 maps at one time. To create the same set of
maps on a regular cadence for export into another tool, use the Bookmark feature to automate
creation of the maps.

Comparison and delta maps may not be exported. If a map has been smoothed, the base,
unsmoothed, version is exported.

Export Considerations
l Use BIL format when exporting for use with Atoll.
l Exported BIL maps are compatible with Atoll version 2.5.9 and higher.
l GRD file format export is in Mercator WGS84 [EPSG:3395]. To ensure accurate mapping
display, the correct projection must be chosen when importing into any external programs.
l The UTM Zone shown by default on the Map Export dialog matches the UTM zone of the map
you are exporting. NETSCOUT recommends that you do not change this setting. In most cases,
the same UTM zone should be selected upon import into an external tool, unless the created
map is very close to the edge of another UTM zone or spans in to another UTM zone. In that
case, adjusting the zone may be beneficial.
l Maps may not exceed 3GB. If you receive an error that your map cannot be saved because it is
too large, increase the map bin size or reduce the area of the map.
l NETSCOUT does not recommend exporting maps that span multiple UTM zones, because the
export can become distorted.
l The ASCII export format outputs the center (lat/lon) position for each bin.
l Set PNG/KMZ map resolution for export using Tools > Options > General.

To export a map:

1. Load a map.
2. Select File > Export Map As and select the type of export. The Map Export dialog opens
preselected for the Format Type you just chose.

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3. Select the map or maps for export.

4. [BIL map export only] Select the Projection type (UTM or Lat Lon).
Note: See Export Considerations.
5. Click the button next to the export location to navigate to the folder for export.

6. Click Save. The file is saved with the name of the map. Subsequent exports of the same map
overwrite the map already saved in that location.
Note: BIL format types are exported as gzip files (.gz extension). You must uncompress the
file before using it.

5.3.12 Using the TrueCall Map Comparison Tools

The map comparison tools provide the ability to compare two maps and compare KPI values within
the KPI Explorer. Additionally, TrueCall can be run in delta mapping mode, which adds delta values to
the KPI Explorer results and displays delta values in the map view. The comparison tools make it
easier to visualize changes in performance for a specific area, help in identifying transient radio
issues, and aid in quickly evaluating network changes.

5.3.12.1 Creating Map Comparison Filters

Note: To view deltas for maps and KPIs, enable that feature in Tools > Options > Show Delta
Compare.

To create a comparison filter:

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1. Select Comparison in the Filters area. The filter comparison panels open.

2. Click one of the three filter panels (Common, Primary, or Compare) to highlight where the
filter item will be used.
3. You can use the following methods to add filters:
l Click Add Filter in the Filters area. Select the appropriate filter.
l Right-click on any item in any of the Report tables. Select Add to Filter.
l Create a time comparison by choosing either Compare to Previous Day or Compare to
Previous Week from the Add Filter dialog box.

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4. The filter will now be shown in the highlighted filter panel.

5. Repeat this procedure for the other comparison panels and to add more filters. You can add
more than one filter to each panel.
Note: To copy a filter from one panel to another, hover in the panel you want to copy the
filter to. The name of the filter will appear with a plus sign next to it. Click the name to copy
the filter into the new panel.

6. Click Commit.

5.3.12.2 Using the Map Comparison Slide Bar

The map comparison slide bar allows you to switch out the map view from the primary comparison
to the compared to map view.

Note: The slide bar is not available when delta mapping is in use. Instead, the resulting map
represents the delta values between the primary and comparison filtering criteria.

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The map comparison slide bar functions as follows:

Note: Multimap tooltips are not available in maps generated using the comparison feature.

l Left most position - display Primary map only

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l Right most position - display compared map only

l Position between left and right - display overlay of both Primary and compared map, with
weighting based upon the slider position

5.3.12.3 Comparing with KPI Explorer

With the Comparison filter turned on, the KPI Explorer window splits the metrics into a Primary Value
column and a Compare Value column.

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If the Delta Comparison option is enabled, a third column that shows the difference between the
primary and comparison values is present.

5.3.12.4 Comparison – Map Legends

With the Comparison feature turned on, two separate legends are created: Primary and Compare.
Each legend can be edited individually.

The colors for each legend are distributed based on its own data set: one for Primary and one for
Compare. The Normalize button will create a color legend based on the data sets.

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5.4 Multi-Server Queries

Typically, when you log into a server, you are accessing one market. However, a master server can be
configured to communicate with multiple market-level servers (source servers) to provide querying
capability at a wider level. If you are logged into a master server, when you query, you are querying
all the servers that the master server has been configured to communicate with. Responses from all
the queried servers are aggregated together as one response.

If, when performing analysis aggregated from multiple markets, you want to look more closely at
any one market, you can log into that market's source server to investigate it more closely.

Note the following:

l An error displays if you lose connection to a source server.

l The following are not available when connected to a master server:
o Live Views
o Top Subscriber
o Strip Chart
o Histogram
o Unique IMSI counts
o Automatic overshooting detection

5.5 Querying for Composite Calls

The breadcrumbing feature allows TrueCall to geolocate calls during the call duration and not only at
the end of the call. These composite calls can be queried for by adding a Composite Call filter. The
resulting calls appear in the Call Table. Clicking on a composite call in the Call Table opens its
associated call fragments in the Fragment Table and displays the fragments on the map.

The Geolocation feature is available for LTE and UMTS GeoSoft RAN probe enabled Network
Equipment Vendors (NEV).

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To query for composite calls:

1. Click Add Filter in the Filter pane to open the Select Filter dialog.
2. Select Composite Call. Click OK.

3. Select True.

4. Set any other filtering aspects for the query.

5. Click Commit.
Matching composite calls display in the Call Table. To view the fragments, click on a row in the

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Call Table. The associated fragments for that call appear in the Fragment Table.

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Reports in TrueCall® provide you with Key Performance Indicators for analysis of the activity in your
network.

The TrueCall Report tables are located at the lower part of the TrueCall screen by default. Note: Use
the Window menu to configure which tables appear on the TrueCall user interface.

l Only the elements that satisfied the filter criteria in effect are populated into the tables, except
for the Network Element Table, which contains all the cells all the time
l The table display is linked to the map display
o For example, selecting a call in the map will highlight the corresponding row in the Call Table.
o If a cell is selected in the Network Element table, it will be highlighted in the map.

In a table, you can:

l Click on column header to sort the table.

l Save/export a report to Excel (or application designated in Options).
l Right-click a cell to add the “attribute = cell value” directly to a filter.
l Right-click a column header to add a new KPI to the table.

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The following sections contain more information about each type of report table:

l KPI Explorer
l Top Network Element (NE) Table
l Top Subscriber Table
l Network Element Table
l Call Table
l Top Device Table

6.1 KPI Explorer

The KPI Explorer shows a summary report for every KPI. It also serves as a control for the KPIs in
other Report Views as well as the displayed map type on the canvas.

The KPI Explorer aggregates the results of the filter output. Using TrueCall, you can look for
summary KPIs corresponding with network element KPIs. You can then identify the location of the
events causing degraded KPIs and drill down to the call sequence and signal level leading up to those
events.

With the KPI Explorer, you can:

l View KPIs available per device and compare devices

l View time series for KPIs

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l View customers with poor network metrics and analyze for patterns among them
l View reports for top interferer or top victim based on best server rankings per bin
l View histogram for coverage in a sector
l View strip charts for KPIs

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KPIs can be exported to CSV or Excel.

You can also:

l Add a field directly to a filter.

l Select View > Time Series Playback to get KPIs per time period.
Each time interval can be used directly as the time filter. Selecting a time interval in the KPI
Explorer updates all your other views to view information about that specific time interval.

6.2 Top Network Element (NE) Table

Note: Use the Window menu to configure which tables appear on the TrueCall user interface.

The Top Network Element (NE) Table provides key performance indicators for network elements in
your network that match the filtering criteria.

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l When a filter is in effect, all the cells that satisfied the filter criteria are populated into the Top
NE Table.
l Each row of the Top NE Table represents a cell that satisfies the filter.
l Attributes or KPIs can be used to sort the Top NE table like cells with high RRC Connection
Request, or dropped calls, etc.
l Can be used to identify cells with heavy traffic load, poor radio performance, etc.
l The default Top NE Table has only a few attributes or KPIs. KPIs can be added by right-clicking
the column headers.
l A cell can be added to the filter criteria by right-clicking the row and selecting Add to Filter.

6.3 Top Subscriber Table

Note: Use the Window menu to configure which tables appear on the TrueCall user interface.

The Top Subscriber Table lists the subscribers that are selected by the Filter.

l TrueCall users need Customer Proprietary Network Information permission to see data from
this table.
l When a Filter is in effect, up to 1000 subscribers that satisfied the Filter criteria are populated
into the Top Subscribers Table.
l Attributes or KPIs can be used to sort the Top Subscriber table like Access Failure Rate,
Dropped Connection Rate, PDCP Throughput, etc.
l Sorting on a KPI will refresh the table with the top subscribers based on the sorted KPI.
l This table can be used to identify users experiencing poor service quality.
l A subscriber’s IMSI can be added to the filter criteria by right-clicking on the row and selecting
Add IMSI to Filter.

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6.4 Network Element Table

Note: Use the Window menu to configure which tables appear on the TrueCall user interface.

The Network Element table lists all the cells in the TrueCall Server.

l Each row describes the detailed characteristics of a cell in the TrueCall system.
l They include cell attributes like location of cell tower, antenna height, beam width, azimuth,
antenna gain, PCI, Tx Power, etc.
l The information in the Network Element Table is used by TrueCall for UE location.
l Omissions and inaccuracies will impact UE location reliability.
l All the cells are populated in the Network Element table independent of the Filter settings. The
cells that satisfies the filter criteria are highlighted in green.

The drop-down at the upper right corner of the Network Element Table allows you to further filter
the results:

l Show All Network Elements - shows every network element in the network database.
l Show Non-Participating Only - shows only the Network Elements not referenced in the Top NE
Report.
l Show Participating Only - shows only the Network Elements referenced in the Top NE Report.

6.5 Change the Version of the Network Element Table

By default, TrueCall will load the most recent revision of your Network Element table. When you
Define a Time Filter, TrueCall loads the most recent revision within the time range defined by your
Time Filter. If there are multiple revisions of the Network Database within your time range, you may
want to view a different revision. Network Database revisions can also be seen in the Call Calendar

To choose a specific revision of the Network Database:

1. Click the drop-down box located at the top left of the Network Element table.
2. Locate the revision you wish to load and select it.

6.6 Call Table

Note: Use the Window menu to configure which tables appear on the TrueCall user interface.

The Call Table lists the details of the calls that show in the map.

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l When a Filter is in effect, calls satisfying the filter criteria appear in the Call Table. Set the
maximum table size in Tools > Options > General > Call Table Size.
l Each row of the Call Table holds a call with the details like IMSI, start/end time, start/end cell ID,
radio link conditions, and final disposition. By default, not all available details are displayed in
the Call Table. To add more details, right-click on the table header and select Select Columns.
l A Message view can be launched from the selected call by right-clicking on it and selecting
Open Call in Message Viewer.
l When a call is selected in the Call Table it is highlighted in the Map view.
l When a call is selected in the Map view, the corresponding row is highlighted in the call table.
l Connection attributes from the Call Table can be added directly to the filter by right-clicking
and selecting Add to Filter.

6.6.1 Using Live Watch

Live Watch allows you to view live call data funneled directly from your market's switch in the Call
Table (in contrast to Live Analysis, which updates all views with a sliding time filter). Because of Live
Watch's specialized function, it behaves differently than all other views. Live Watch filters the
incoming call data stream according to your last submitted filter set. Once Live Watch is running, any
filter modifications that you submit will stop Live Watch.

To start Live Watch

1. (Optional) Construct a filter set.
2. In the Tools Menu, select Start Live Calls.

The Call Table will enter Live Watch mode and canvas will show live call data as it is received.

To stop Live Watch

In the Tools menu, select Stop Live Calls.

The live call data stream is now stopped. Your data will remain on screen until the next time Live
Watch is started. With this data, you can:

l Export

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l Add Filter from the Call Table

Note: When there is no live stream, the Start Live Calls and Stop Live Calls options will not be
available.

6.7 Fragment Table

Note: Use the Window menu to configure which tables appear on the TrueCall user interface.

The Fragment Table lists the call fragments that make up a composite call. Refer to Querying for
Composite Calls for more information about querying for composite calls.

l Click on a call in the Call Table to populate its corresponding fragments in the Fragment Table.
If there are no fragments for the selected call, an error message appears and the selected call
duplicates in the Fragment Table.
l Each row of the Fragment Table holds a call fragment with the details like IMSI, start/end time,
start/end cell ID, radio link conditions, final disposition, etc.
l A TrueCall user can use the Fragment Table to view details of individual call fragments.
l A Message view can be launched from a selected call fragment by right-clicking on it and
selecting Open Call in Message Viewer.
l When a call fragment is selected in the Fragment Table it is highlighted in the Map view.
l When a call fragment is selected in the Map view, the corresponding row is highlighted in the
Fragment Table.

6.8 Top Device Table

Note: Use the Window menu to configure which tables appear on the TrueCall user interface.

The Top Device Table lists the statistics for each model of mobile that are selected by the Filter.

l When a Filter is in effect, all UEs that satisfied the Filter criteria are used to compute the Top
Device Table
l Each row of the Top Device Table represents the statistics of all the UEs belonging to the same
device model / manufacturer
l Sorting by key attributes, like call drop rate, can quickly identify relative performance for
different devices

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l A device can be added to the filter criteria by right clicking on the row and selecting “Add Device
to Filter.”

6.9 Strip Chart

Note: Use the Window menu to configure which tables appear on the TrueCall user interface.

Strip charts show KPIs over a period of time.

The Strip Chart View has two main areas: the axis control area and the graph (shown below). Use the
axis control the KPIs shown in the graph. The time period shown in the graph comes from time
selections made in the calendar filter.

For more information, refer to:

l Creating a Strip Chart

l Exporting Strip Charts and Histograms

6.9.1 Creating a Strip Chart

1. If the Strip Chart tab is not visible, select Window > Strip Chart.
2. Select and commit the desired filter criteria. Make sure to select the Time filter settings to
apply to this strip chart.
3. Select the Strip Chart tab.

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4. Select Add to choose the fields for the left axis and right axis. You can display data on two
axes–left and right–to allow different scales.

5. Then, view results.

Note: When adding KPIs to the Strip Chart without specifying the axis, after both axes are
populated, all subsequent adds will show on the left axis.
Note: You can change the axis for any KPI by selecting it and clicking Swap.

You can also create a strip chart from any field currently displayed in the KPI Explorer, by right-
clicking the field in the KPI Explorer and selecting Show in Strip Chart. If both axes are populated
and the axis has not been specified, KPIs add to the left axis by default.

You can also export an image of the strip chart or export the data from the chart.

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6.10 Histograms
Histograms display the output of a filter results using a graphical representation of the distribution
of data. The horizontal (x) axis represents the KPI range, and the vertical (y) axis represents the
number of calls.

l Select Window > Histogram to open the Histogram window.

l Right-click on the Histogram window to view the available histogram metrics.

For more information, refer to:

l Adjusting Bin Settings

l Exporting Strip Charts and Histograms

6.10.1 Adjusting Bin Settings

1. Right-click the histogram and select Manual Rebin. The dialog to reset bins opens.

2. Enter the new values for the bin width and bin start value.
3. Select the maximum number of bins for the histogram.
4. Click OK.

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6.11 Overshooting Cells

Overshooting Cell View provides you the ability to quickly identify cells that are carrying traffic
further than expected. These cells are highlighted, with a priority level, in a table and the map canvas.

This allows you to sort, prioritize, and visualize the cells of concern and decide upon the next step.
Detection of Overshooting Cells is determined by the reported Timing Advance (TA) and calculated
Inter Site Distance (ISD).

Note: Indoor and repeater sites are not included in the report.

To open the Overshooting Cells table, select Window > Overshooting.

Queries can be created in the same manner as other TrueCall queries. Only cells detected as
Overshooting within the query area will be displayed.

Displaying Overshooting Cells

After a query has been run, the Overshooting cell information will display in the window.

When a cell is detected as Overshooting, it will display in the table with the following:

l Cell ID
l Severity - High, Medium, Low
l Calculated Inter Site Distance (ISD)
l 95%ile 3GPP distance
l 0-0.7 ISD [%] - amount of calls detected in the 0-0.7 ISD range
l 0.7-1 ISD [%] - amount of calls detected in the 0.7-1 ISD range
l 1-1.5 ISD [%] - amount of calls detected in the 1-1.5 ISD range
l Selecting the Cell in the table will also overlay a RED cell range indicator showing:
l 0-0.7 ISD band (Dark red)
l 0.7-1 ISD band (Medium red)
l 1-1.5 ISD band (Light red)
l Using Overshooting Cell Sub Menu

Right clicking on an object in the Overshooting View displays a sub menu to complete the following
actions:

l Add NE to Filter - Add cell to filter list with existing filter setting
l Replace Current NE Filter - Replace all existing filters with only selected cell
l Remove from NE Filter - Remove cell from the filter list
l Center On - Center Map on the chosen cell
l Filter and Commit
l BlackList - add cell to Black List option
l Copy Data In This Row
l Save Table As Tab Separated .txt
l Open Table In External Viewer - Open table in Excel

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6.11.1 Adding Overshooting Cells to the Black List

The overshooting cells black list provides a method for removing selected cells from the main
overshooting report.

Blacklists are individual to each user. Each user can maintain their own black list.

To add a cell to the black list, right click on it and select Add NE To Blacklist. Once a cell has been
added to the black list, the cell will be visible in the Black List window.

To view the blacklist, click the Blacklist icon on the side of the Overshooting table.

After a cell has been added into the Blacklist, the Blacklist window will show the following:

l Cell ID
l Severity
l Intersite Distance [miles/meters]
l 95%ile 3GPP Distance [miles/meters]

Right click on a row in the Blacklist to display the following menu options:

l Add NE to Filter - Add cell to filter list with existing filter setting
l Replace Current NE Filter - Replace all existing filters with only selected cell
l Remove from NE Filter - Remove cell from the filter list
l Center On - Center Map on the chosen cell
l Filter and Commit
l Remove NE From BlackList - remove cell to Black List and allow cell to be entered into main
Overshooting Cell report

To remove a cell from the Blacklist table either:

l Right click on a cell and select Remove NE From BlackList.

l In the Blacklist table, click Remove From Blacklist.

6.12 Exporting Table Data

You can export any table as a spreadsheet file or tab-separated text using the right-click menu.

This option is available for the following reports:

l Top NE
l Top Subscriber
l Network Element Table
l Call Table
l Top Device
l Overshooting Cells

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Note: You can set the spreadsheet program in the Options dialog box. For more information,
see Configuring Options.

To view call data as a spreadsheet file

1. Right-click in the table.

2. Select Open table in external viewer.

The table will now open in the configured spreadsheet program (See also: Configuring
Options).

To save call data as tab-separated .txt

1. Right-click in the table.

2. Select Save table as tab separated .txt.
3. Follow the prompts to name the file and save it.

Now you can open the table in a spreadsheet program.

6.13 Exporting Strip Charts and Histograms

To export a strip chart or histogram to a tab-separated file (.tsv):

1. Right-click anywhere in the Strip Chart graph

2. Select Export current data.
3. Choose a file name and location and click Save.

To export a strip chart or histogram as an image (.png):

1. Right-click anywhere in the Strip Chart graph.

2. Select Export image.
3. Choose a file name and location and click Save.

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6.14 Drilling Down to ISA

Note: This feature requires an API license for Iris. Contact your system administrator to
configure the ISA drill-down capability in TrueCall. If using TrueCall within an IPv6 network, the Iris
system being connected to must also use IPv6. This feature is available where TrueCall is fed by
GeoSoft RAN.

You may encounter call records or subscribers that indicate problems within the core network. You
can launch ISA from TrueCall to perform in-depth root cause analysis of call records or of specific
subscribers. You can drill to ISA for

l Call Records—Up to 10 at a time, selected on the Call Table.

l Specific IMSI—Selected on either the Call Table or Top Subscriber Report.
Note: For LTE vendors where IMSI is normally extracted from Diameter or CTUM (ERC LTE,
HUA LTE, NSN LTE, ZTE LTE), drill down by IMSI requires a G10 or Core probe that monitors S1-
AP and S6a and that appropriate configuration has been performed in ISA. Contact your
NETSCOUT representative for more information.

To drill to ISA:

1. Commit a query.
2. Open either the Call Table or Top Subscriber Report.
3. Right-click on an entry or select up to 10 calls on the Call Table.
4. Select either Analyze Selected Calls in ISA or Analyze <IMSI> in ISA.

Note: When drilling to a specific IMSI, up to a two day date range may be selected. If your
original query contained more than a two day date range, a prompt directs you to select a two
day range.

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An ISA login dialog opens. The server is populated with the ISA server that your administrator
has configured.

5. Enter your ISA Username and Password. Click Ok.

6. A security warning dialog opens. Click Continue and then Run.
Note: Java must be installed to run ISA. You are prompted to download and install Java if it is
not already installed.
ISA opens for further analysis.

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6.15 Using Thematic Maps

Thematic Maps provides you with a graphical visualization of your dataset. When set, it generates a
color table for a set of values (either KPI or attribute values) and colors the canvas representation
accordingly.

By default, the calls plotted on the canvas are plotted as circles with an outline mapped to its final
disposition (termination) and filled according to the call type (Voice, Data, etc) - see also Customizing
the Map Legend. This functionality is overridden by Thematic Maps, removing the outline color and
filling the calls with a color generated from the values of the field set to thematic. Thematic maps can
be set from the Call Table, Top NE Table, or Network Element Table.

To enable (or switch, if already set) Thematic Maps for the calls or Network Elements:

1. Open the Call Table, Top NE Table, or Network Element Table.

2. Right-click on the column header for the attribute/kpi you wish to visualize.
3. Select Set Thematic.

The calls or Network Elements on the canvas will now be colored by the selected values and the (NE
or Call) legend will show the color table which was used to generate the colors

Note: Not all fields are available to be set as a Thematic.

To disable Thematic coloring:

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1. In the Call Table, Network Element Table, or the Top NE Report, find the column marked with
the Thematic Icon.
2. Right-click on that column header and select Set Thematic.

The default coloring will be restored

Note: Removing a kpi/attribute from the view will also restore the default coloring.

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The L3 Message Viewer provides a visualization of the messages in an RRC sequence. Use the viewer
to perform advanced troubleshooting and analysis of every call in the network.

Note: The Message Viewer is not available for technologies that do not support layer 3 data.

Refer to the NETSCOUT TrueCall System Features Document for more information on viewer
support.

To view a call in the Message Viewer:

1. Select a call on the map, which highlights it in the Call Table.

2. Right-click on the call in the Call Table and select Open Call in Message Viewer.

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3. The call opens in the Message Viewer window for further analysis.

Clicking on each message returns details in the lower pane of the message viewer.
You can also search within the call using the search field at the top of the viewer. Use the
Export drop-down menu at the top of the message viewer window to export PDU details to
the clipboard or export the entire message to a png file.

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