Assessment Task1 - Written Questions
Assessment Task1 - Written Questions
Assessment Task1 - Written Questions
This assessment task requires you to in the role of Administration Office for
Burleigh Accountants to participate in a meeting to discuss the production of
three (03) documents relating to complaint handling. You will need comlaints
register and complaints flow chart that can be provided as an easy reference to
the company’s complaints handling policy and procedure.
At the meeting with the Operations Manager, you will be required to discuss the
documents required to be produced, including purpose, intended audience and p
resentation requirement. Besides, confirm organisational style requirements as p
er the Style Guide. Following the meeting (no need for a complete Agenda), se
nd an email to your assessor confirming the information discussed at the meetin
g including:
a. Summary of documents to be produced
b. Key style requirements as per the style guide
c. Key presentation requirements
d. Confirming production timelines that need to be met.
This assessment task will be completed in the classroom as part of the simulated
work environment.
You do not have to submit anything for task. But your assessor may let you write
important aspects of this task to take as evidence. Your assessor will observe you
completing this task. Complete the following activities:
1. Demonstrate to your assessor that you understand and can apply
ergonomic requirements to your work station by:
a. Positioning your chair at the required height and showing
the correct positioning of feet
b. Demostrating the correct position of the wrists when typing
c. Moving the keyboard and mouse on the desk so that it is in
the correct position
d. Explaining and demonstrating the distance of the screen
from the eye
e. Explaining and demostrating the positioning of the screen
2. When you have completed the above activity, explain to ypur assessor
the requirements for safe work organization including:
a. Required frequency of exercise breaks
b. Why it is important to mix repetivities with other activities
c. Required frequency and length of rest periods
Note: During the observation and discussion, you will be assessed on your
communication skills including asking and responding to questions and
active listening techniques.
Purpose
The purpose of this document is to help individuals and departments to develop
and file company documentation and this is consistent with Burleigh
Accountants corporate style.
Writing style
Composition should be concise, friendly, and professional in keeping with the
mission statement of Burleigh Accountants. Documents should be visually
appealing and use unambiguous language.
Hyperlinks
Templates