ENG301

ENG301- Business Communication
Composed By Faheem Saqib
4 Papers of Final Term Exams 2010

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FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 1)
Time: 90 min
Marks: 55
Student Info
StudentID:
Center:
ExamDate: 10 Aug 2010
Question No: 1 ( Marks: 1 ) - Please choose one

-------------- is the process of drafting your message.
► Composing
► Editing
► Revising
► Reviewing
‘AMS’ is the abbreviation of:
► Administrative Management Society
► Alcholical Member Society
► Advanced Management Society
► Asian Management Society

How many basic divisions of a formal report are?
► Two
► Three
► Four
► Five
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four
► one

Sales letters start with:
► An easy and effective way
► An attention-getting device
► Interesting news
► Buffer

------------is one of the members who monitors a committee's financial activities.
► Treasurer
► Advisory
► Controller
► Secretary
In which communication expressions are not encoded in words?
► Non-verbal
► Verbal
► Written
► Verbal and written

Personal space varies according to:
► Situation
► Culture, status
► Medium
► Channel

An applicant should show interest in the job during the which stage?
► Screening stage
► Selection stage
► Final stage
► First stage

BATNA stands for :
► Better acknowledged to narrative agreement.

► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement
While writing and presenting your Thesis or Dissertation, you go through many
stages. First stage is:
► Preparing the Proposal

► Writing the Research Paper
► Making an outline
► Thinking about It

Proposal should be written in a :
► Future tense.
► Past tense
► Present tense
► Present continuous

The four basic purposes for giving a presentation are to inform, to persuade, to
motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others

Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Which of the following complimentary close is accurate in general letter writing?
► Yours sincerely,
► Sincerely,
► Yours respectfully,
► All of the above

Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter

Minutes, which tell more of the story of what happened and who said what at a
meeting are:
► Resolution minutes
► Narrative minutes
► Informal minutes
► Formal minutes

In which thing does a speaker do most of sending and a number of listeners do
most of the receiving?
► Written tests
► Oral presentation
► Interview
► Group discussion

Which tests are designed to check competency or specific abilities of a
candidate to perform a job?
► Psychological tests
► Drug tests
► Job skills tests
► General tests

In APA format, if you are directly quoting something in your research paper from
another work, you will need to include the author's last name, year of publication,
and the ----------------- for the reference.
► author’s birth date
► page number
► name of book
► title page
Question No: 21 ( Marks: 2 )

Describe the use of visuals in a thesis paper.
Answer:
Visual such as table figures included graph , charts, drawing and
photograph. Try to keep these visual as simple as possible and
clearly lable each visual with an Arabic numerical and included the
titile of the visual . the table and title should appear on separate line

Write the format of a short report.
Answer: Format of short reports:

1) For brief external reports, use the letter format , including such as title
or a subject line after that the readers address which should be clearly
states the subject of that document.
2) For brief internal reports , you should use the memeo.
3) Single space between text.
4) Duble space between paragraphs
5) Present all short informal reports properly

What is an appropriate closing to an interview?
Answer:
As we know that like opening the end of the interview is also more
important than its duration should indicate.
In last few minutes you are needed to evaluate how well you done
your interview. At the end you have to also correct any misconception
the interviewer might have.
Concluded gracefully, and also if important discuss the salary.

What are the purposes of a business report?
Answer:
The main purpose of the business report is to convey important
information in an organization. It is also to provide the despite
technology advances, organize the facts , ability to collect the data
and to compose a readable text remain a highly a highly marketable
skills.
Write a note on different types of job letters.
Answer: Ther are two types of jobs letters.

What points and measures should be taken into account by the researcher
during thesis writing under the heading “Focus your research very specifically”?
Answer:
Focus your research very specifically.
In your research do not cover too much area.Usually a broad defined project
is not do able. Now you may think that this will distort what you want to do .
this may the case but you will do a project very well when it is narrow. Also
do not try to solve all the problems in one research. Do only one project for
your dissertation and leave all the others for later.
What are four stages of AIDA plan? Describe briefly

Write a note on minutes of informal meetings.
Answer: Minutes Of informal Meeting : The written record of
proceeding of a meeting is called minutes of informal reports. In the
business most of the meeting are informal therefore the minutes is also
informal. In this type of minutes usually date, time , place of the meeting is
included.In this type of minute the name of presiding officer, a list of of
those people which should be present there and usually the time of
adjournment is included. In this type of minute the discussion is
summarized. Minutes is signed by the person who took them or by the
presiding officer.Minute is duplicated ad copies are sent to each person
present at the meeting and to other officers.

What are the points to be considered while doing audience analysis?
Answer. The following steps are taking for audience analysis:
1)Determine size and composition of audience.
a) first of all estimate that how many people will attend .
b) Also consider that they have some political , professional or other type of
affiliation in common.
c) Also analyze that how many men, woman, ages ranges, occupation should
be considered
d)Also predict the probable reaction of the audience.
e) Check that why the audience are attending the meeting.
f)see the mood of the audience.
g) determine the general attitude of the audience.
h) Also you should consider that the audience has any bias that will work
against you.
i) Also consider the mood of the audience that they are in position to here
you.
j) if possible Anticipate the questions and objections.
Spring 2010
Ref No:
Time: 90 min
Marks: 55
Student Info
StudentID:
Center: OPKST

----------------records messages on a computer disk for retrieval by the receiver.
► E-mail
► Teleconferencing
► Voice mail
► Fax

In buffer paragraph, the point of view of the customer should be:
► Supported
► Opposed
► Neglected
► Rejected
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four
► one

Memorandum is used to:
► Inform someone not related to your company.
► Communicate to someone within your own company.
► Communicate to other company.
► Communicate to the general public

A standing committee is one that operates permanently:
► Month after month
► Week after week

► Year after year
► After six months

A receiver’s attitude towards a message can determine whether it is:
► Accepted
► Rejected
► Accepted or rejected
► Mixed response

A ------------------is a cross between interoffice memo and a formal report.
► memo report
► analytical memo report

► informational memorandum report
► feasibility report

There are ------------------types of Memo Reports.
► Three
► Two
► Four
► Five
There are ---------------- negotiation strategies.
► Two
► Three
► Four
► Five

While writing and presenting your Thesis or Dissertation, you go through many
stages. First stage is:
► Preparing the Proposal

► Writing the Research Paper
► Making an outline
► Thinking about It

How many types of pre-employment tests are administered by companies?
► Three
► Four
► Two
► Five

A thesis ----------------is a sentence that clearly and concisely indicates the
subject of your paper and the main points you will discuss.
► Question
► Statement
► Conclusion
► Quote

APA stands for:
► American psychological association

► Australian physician authority
► A psychological analysis
► A philosophical approach

Which one of the followings is the most important for a successful message?
► Feedback
► Sender
► Message
► Medium

They are believable. They have faith in the substance of their message. You
trust their information and their intentions.
Match the above statement with one of the followings:
► Perception
► Credibility
► Control
► Congeniality

Clear writing is easy to understand, which two words are required for this
purpose?
► Short, easy
► Simple,short
► Short, complex
► Long, complex
In letter refusing adjustment, the point of view of a reader should be-------------.
► opposed
► ignored
► supported
► refused

For writing a successful resume, which attitude is better to adopt?
► We
Personal pronoun
► You
► He\She
► All third persons

There are ------------- types of job letters
► two
► three
► four
► five

Which tests are designed to check competency or specific abilities of a
candidate to perform a job?
► Psychological tests
► Drug tests
► Job skills tests
► General tests

What is bibliography?
It is the list of the other books from where references are adopted, and material or other
work is done. It may be at the end of the page or at the end of the book.
What is pre-employment test?
There are three types of job employment tests Psychological test, drug test and job skill
test. These tests are used commonly for assessing the ability of the candidate for job
competency his skills, ability and attitude towards work.
Write a note on "abstract" in a thesis paper.
An abstract is the explanation that why this paper is important. It is a summary of main
ideas. It also contains implications of the research. The last sentence explains the main
theme of the work. A good abstract is concise, readable, and quantitative. The length
should be one to two paragraphs or approximately 400 words.

How do we write long quotations in a thesis paper?
Start the quotation in a new line and almost five spaces should be left from the margin. It
should be in free style. Write the quotation in the new line. Keep maintain double spacing
throughout the document.

Write a short note on the supplementary parts of a formal report.
There are three supplementary Parts.
Appendixes: The data in this report is relevant to the report but it is not included in the
report because it may be too lengthy or not directly related to the report. It may include
maps, long quotations and difficult formulas.
Bibliography: It is the list of the other books from where references are adopted, and
material or other work is done. It may be at the end of the page or at the end of the book
Index: it is a list of names, places and subjects in alphabetical order mentioned in the
report.
Write a note on the question and answer stage during the interview process.
It is the most important part of the interview. In this part interviewer asks questions
about your qualification, personal information and main points written in the resume and
try to understand about you.
How far do you agree that cultural differences provide hindrance to a company
in this atmosphere of globalization?

Write a note on five types of work place power.
1. Legitimate power is based on the position, role, authority and control over
resources of a person in an organization.
2. Reward power: it is exerted by someone who has control over resources of the
organization and influence of the person to the behaviours
3. Expertise power includes the ability, skills and strength over other employees of
the organization.
4. Consultation power is exerted by the person who accepts advice from others,
seeks information.
5. Coercive power: is used by persons who use force or authority, emotional or
physical.

Which elements influence the length and format of a report?
Preprinted forms should be short normally five or fewer pages and contains routine
information. This format may be used on request by the person authorizing the report.
In Letter writing less than five pages should be considered enough especially when
communicating outsiders. It may include the normal parts of the letter and also may
include the foot notes, tables and headings.
A memo may not more than ten pages. It has headings on the top To, From, Date, and
Subject.

How can visual aids be helpful in an oral presentation?
Visual aids make presentation more effective. It can also help the audience to follow the
presentation and make it easy to understand. There are two common types of visual aid
that is overhead transparencies and computer slide shows.
Spring 2010
Time: 90 min
In---------punctuation, no line of heading or inside address is punctuated.
► close punctuation
► open punctuation
► standard Punctuation
► long punctuation
As good-news plan is similar to direct-request plan, so is persuasive plan to-------
---- plan.
► good news
► bad news
► pleasant news
► moderate news

Which is a list of source material on a particular subject?
► Bibliography
► Index
► Appendixes
► Glossary

What is the more formal way of communication?
► Written communication
► Oral communication
► Non-verbal communication
► Effective communication
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk

The purpose of a --------------- is to convey essential information in an organized
and useful format.
► business report
► progress report
► informal report.
► formal report

An employment interview is which type of meeting in which both employer and
applicant ask questions and exchange information.
► Important
► Formal
► Informal
► Ordinary

Which type of interview is less formal and unstructured?
► Situational Interview
► Structured Interview
► Opening-ended interview
► Casual interview

There are------------- major research perspectives.
► Two
► Three
► Four
► Five
A ----------------section of thesis can contain a flow chart which summarizes the

way in which various processes involved in the project fit together.
► rationale
► Methodology
► discussion
► analysis

: --------------------- are designed to analyze relationships between two or more
variables.
► Co relational Studies
► Causal comparative studies
► Descriptive studies
► Group studies

► Time
► Space
► Economics
► Food

Arrived at the conclusion’ is --------------------- expression and ‘Concluded’ is -------
--------- expression.
► concise, verbose
► Verbose, concrete
► Concise, simple
► Verbose, concise

How many major delivery methods are used for an oral presentation ?
► Three
► Four
► Two
► Five
In letter refusing adjustment, the point of view of a reader should be-------------.
► opposed
► ignored
► supported
► refused

In which letter, you need to start by capturing the reader’s attention and interest.
► Unsolicited
► Formal
► Informal
► Solicited

Clarity is achieved in part through a balance between …………………………….
► Precise and familiar language

► Complex and difficult language
► Easy and simple language
► Rough and tough language

Which one of the following is not a step of buffer paragraph technique?
► Deductive approach (REF. page94)
► Explanation
► Your no (stated or implied)
► A friendly close

While writing letters refusing adjustments when the buyer is at fault, which of the
following options is not the part of it?
► Support your point of view in your buffer paragraph

► Assure the customer that the request is appreciated and has received
individual consideration.
► Present the explanation before the decision
► Be courteous even when answering an angry or a distorted claim

All pieces of literature, key journals and books referred to in a research proposal
should be listed at the end of the proposal. It is called------------------ section of
thesis.
► tables and figures

► appendices
► bibliography (ref. page #205)
► index
What is a stress interview?

Name two types of memo reports.

What do you understand by MLA and APA formats?


How can you write a good resume?

You should consider the audience's concerns while giving an oral presentation.
Discuss.

How far do you agree that internal communication is important for proper running
of an organization?
What is E Q and its importance for a successful job?

Write a note on narrative minutes.

Write a note on five types of work place power.
Spring 2010
Ref No: 1604140
Time: 90 min
Marks: 55
Student Info
StudentID: MC090402081
Center: OPKST

Letters refusing orders call for the indirect plan or the---------------- approach.
► Sandwich
► Burger
► Neutral
► Negative
Circular letters are used:
► To send information to a group of company.

► To send the same information to a number of people.
► To communicate other company.

► To send information inside of a company

--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk

------------is one of the members who monitors a committee's financial activities.
► Treasurer
► Advisory
► Controller
► Secretary

A ------------------is a cross between interoffice memo and a formal report.
► memo report
► analytical memo report

► informational memorandum report
► feasibility report

What is the purpose of writing a follow-up letter to an organization?
► To show your interest in working for the organization.
► To decline the offer of the organization.
► To ask for information.
► To represent organization’s attitude

How can both parties be unable to collaborate and walk away from the
negotiation dissatisfied?
► Win-lose strategy
► Lose-win strategy
► Lose-Lose strategy
► Win-win strategy

The four basic purposes for giving a presentation are to inform, to persuade, to
motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others

► Time
► Space
► Economics
► Food

Laughing, crying, sighing, yawning, clearing the throat, groaning, yelling,
whispering etc. show which one of the aspects:
► Vocal characterizers
► Vocal Qualifiers
► Vocal Segregates
► Vocal intensifiers

----------------------emphasizes studies that are experimental in nature,
emphasizes measurement, and search for relationships.
► Research method
► Quantitative perspective
► Qualitative perspective
► Normal perspective

Globalization means for a Company to survive, it must establish markets not
only in its own country but also in--------------------.
► all countries
► six countries
► many countries Doubt

► Asia

It has been in use since 1950. It uses full–block form and open punctuation. No
salutation or complimentary close is used. Reader’s name is used in the first and
last sentences. Subject and writer’s name are typed in capitals.
Match the above with one of the followings:

► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)

Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter

A claim is written to-----------the company of the problem.
► inform
► complaint against
► make claim
► refuse

For writing a successful resume, which attitude is better to adopt?
► We
Personal pronoun
► You
► He\She
► All third persons

There are ------------- types of job letters
► two
► three
► four
► five
Why do we communicate?
One of the following is not the purpose of any given communication:
► to initiate some action.
► to impart information, ideas, attitudes, beliefs or feelings.
► to establish, acknowledge or maintain links or relations with other people.
► to misguide other person and win him to your side.

---------------is a process in which two or more parties try to resolve differences,
solve problems and come to an agreement.
► Negotiation
► Communication
► Consultation
► Discussion

All pieces of literature, key journals and books referred to in a research proposal
should be listed at the end of the proposal. It is called------------------ section of
thesis.
► tables and figures
► appendices
► bibliography
► index

What are win-lose strategies in negotiation?

What today’s employer do seek in job applicants?

Which things are included in personal data while writing a resume?


Write an example of minutes of the meeting from your course.

What are “Reading and Memorization” methods of delivering a presentation?

Do you think that ‘Paralanguage’ and ‘Physical characteristics’ can convey non-
verbal message more effectively? Comment on this statement.

Write a note on the followings:
A-Structured interview
B-Open ended interview

What are common errors to avoid in a letter report?

A good proposal has a good title and it is the first thing to help the reader
understand the nature of your work.Comment.

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ENG301- Business Communication

Composed By Faheem Saqib

4 Papers of Final Term Exams 2010

ExamDate: 10 Aug 2010

Question No: 1 ( Marks: 1 ) - Please choose one

Question No: 3 ( Marks: 1 ) - Please choose one

Question No: 4 ( Marks: 1 ) - Please choose one

Question No: 5 ( Marks: 1 ) - Please choose one

► An easy and effective way

Question No: 6 ( Marks: 1 ) - Please choose one

Question No: 7 ( Marks: 1 ) - Please choose one

In which communication expressions are not encoded in words?

Question No: 8 ( Marks: 1 ) - Please choose one

Question No: 9 ( Marks: 1 ) - Please choose one

Question No: 10 ( Marks: 1 ) - Please choose one

► Better acknowledged to narrative agreement.

► Preparing the Proposal

Question No: 12 ( Marks: 1 ) - Please choose one

Question No: 13 ( Marks: 1 ) - Please choose one

Question No: 14 ( Marks: 1 ) - Please choose one

Question No: 16 ( Marks: 1 ) - Please choose one

Question No: 17 ( Marks: 1 ) - Please choose one

Question No: 18 ( Marks: 1 ) - Please choose one

Question No: 19 ( Marks: 1 ) - Please choose one

Question No: 20 ( Marks: 1 ) - Please choose one

Question No: 21 ( Marks: 2 )

Question No: 22 ( Marks: 2 )

Answer: Format of short reports:

Question No: 23 ( Marks: 2 )

Question No: 24 ( Marks: 3 )

Question No: 26 ( Marks: 3 )

Question No: 28 ( Marks: 5 )

Question No: 29 ( Marks: 5 )

ExamDate: 08 Aug 2010

Question No: 1 ( Marks: 1 ) - Please choose one

Question No: 2 ( Marks: 1 ) - Please choose one

Question No: 3 ( Marks: 1 ) - Please choose one

Question No: 4 ( Marks: 1 ) - Please choose one

► Inform someone not related to your company.

► Communicate to someone within your own company.

► Communicate to other company.

► Communicate to the general public

Question No: 5 ( Marks: 1 ) - Please choose one

► Month after month

► Week after week

Question No: 6 ( Marks: 1 ) - Please choose one

Question No: 7 ( Marks: 1 ) - Please choose one

► analytical memo report

Question No: 8 ( Marks: 1 ) - Please choose one

Question No: 10 ( Marks: 1 ) - Please choose one

► Preparing the Proposal

Question No: 11 ( Marks: 1 ) - Please choose one

Question No: 12 ( Marks: 1 ) - Please choose one

Question No: 13 ( Marks: 1 ) - Please choose one

► American psychological association

Question No: 14 ( Marks: 1 ) - Please choose one

Question No: 15 ( Marks: 1 ) - Please choose one

Question No: 16 ( Marks: 1 ) - Please choose one

Question No: 18 ( Marks: 1 ) - Please choose one

Question No: 19 ( Marks: 1 ) - Please choose one