2020-Influencer-Marketing-Playbook
2020-Influencer-Marketing-Playbook
2020-Influencer-Marketing-Playbook
MARKETING PLAYBOOK
The whys, hows, and future of influencer marketing.
TABLE OF
CONTENTS
Introduction to Influencer Marketing ………………………………………… pg .1
It’s clear that influencer marketing will only become an even more critical component of any digital marketing mix in 2020, as
92% of consumers trust influencer marketing over traditional advertising, according to the Nielsen Consumer Trust Index.
And that’s why influencer has quickly moved from a start and stop, once or twice a year tactic, to a year-round strategy. Last year,
almost half - 42% - of marketers said that they are already employing a year-round strategy around influencers and we anticipate
this number to double in 2020.
Whether you’re new to influencer marketing, or enhancing your influencer strategy to take it to the next level, you’ll want
to maximize your efforts and avoid rookie mistakes. This playbook lays out 6 steps that will help you strategize and execute
influencer marketing based on your brand’s needs and desired outcomes, while keeping in mind your brand’s authentic voice.
Since authenticity is what’s connecting you to your consumers, it’s important to make sure you choose the right set of influencers
who speak to them with authority.
IN THE KNOW:
Micro-influencers have an average engagement rate of almost 3%, more than what brands usually see for their own content.
And more than half - 57% of marketers - said influencer content regularly outperforms branded content.
10 QUESTIONS
1. Did you use influencer marketing in 2019? If yes, on a scale of 1-10, how happy are you with the overall
execution and success of your efforts?
TO IDENTIFY
1 2 3 4 5 6 7 8 9 10
2. How do you currently find influencers? Do you think you’re finding the right influencers for your needs?
INFLUENCER
Celebrity Mega Macro Micro Nano
MARKETING
Yes No
5. Do you, or a partner within your company, control owned channels - such as your website, product pages
NEEDS
or email marketing - to reuse the influencer created assets?
Yes No
Yes No
To get started, we want you to take a look at
what you’re currently doing with influencers, 7. Are you currently using influencer content in other channels - i.e. paid media or email marketing?
Today’s influencers are people who have the ability It’s important to know the sizing scale of influencers, what that means,
to drive a massive impact on their niche markets, and and when to use each size or mix of sizes. How did you answer
at times even control the conversation of an entire question #3? What sizes have you used? While Nano and Celebrity
industry. are indeed influencer categories, these are generally seen as one-off
tiers that can be used to anchor or support a campaign. For ongoing
One of the first, and most important, steps is carefully work that can complement other marketing initiatives that are
taking the time to seek out what types of influencers running, it’s best to focus on what we call the “Core 3” - Micro,
you think will work well with your brand. Think about Macro, and Mega.
how you are currently doing this - your response to
question #2 - and ask yourself, “Is it effective?”. You also need to figure out what you expect from your influencers
so that you can properly measure success. Do you want to simply
Do you feel you are working with the right influencers? increase site visits or raise brand awareness within a particular target
If so, great. If not, identify the different types of market? Do you want to increase sales or generate leads? Based on
influencers out there and understand how to map what you’re trying to achieve, how does an influencer complement
those influencers to your goals. something you’re already doing?
To help find the best influencers, Linqia uses its proprietary PerformanceMatch™ technology using AI to analyze its network of 100,000+ influencers to find the
best influencers for each campaign’s needs. This is done using machine learning that has identified patterns in both copy and imagery to identify things like a
specific brand affinity, interests, or sentiment to find the right influencers that will make the right connection with consumers.
TYPES OF
INFLUENCERS
performance-based payment model to drive true accountability and measurable results at scale.
Influencers Mega/ Macro Micro / Macro Micro / Macro All Tiers All Tiers
Instagram / TikTok Instagram Stories / All Channels Pinterest / Instagram All Channels
Channels Twitter / Facebook Stories / Blogs
Measurement Studies Brand Awareness Study Brand Perception Study Purchase Intent Study Sales Lift Study Brand Loyalty Study
Engagement Impressions
Metrics to Track Impressions Engagement Clicks
Paid Amplification
TRENDFLUENCE
To get the most out of influencer marketing, you need what holidays or special days make the most sense, and which of these
to treat it like any other marketing strategy in your days your ideal consumers will be most actively involved in.
arsenal - meaning you need to get a firm idea of your
goals and what you’re trying to achieve. As a rule of thumb, we’ve seen most brands planning and gearing up
for these timely campaigns anywhere from 3-6 months in advance -
One of the most important parts of influencer sometimes even further out! This is why it’s imperative to look ahead at
marketing is planning and timing. You’ve got to figure a calendar and circle the days you’d like to capitalize on sooner rather
out when you activate your campaign and what’s than later.
trending at that time. Are there trends you can capitalize
on to gain traction?
Q1
Jan 1 - New Years Day Tax Season Preparation Allergy Relief Season
Jan 5 - Golden Globes Feb 2 - Super Bowl Sunday March 3 - World Wildlife Day
2020 Jan 21 - Martin Luther King, Jr Day Feb 9 - 92nd Academy Awards March 8 - International Women’s Day
Jan 26 - Grammy Awards Feb 14 - Valentines Day March 17 - St. Patrick’s Day
Feb 25 - Mardi Gras (New Orleans)
ADVICE:
consumers! It’s the world’s biggest and most authentic focus group.
Thinking small can yield big results. Micro influencers can serve as an
incredibly valuable test group because in a typical campaign, you can work
USING INFLUENCERS with a large number of them all at once. Giving them loose guidelines, you
can see their creativity and how they’re showing your product in-use in their
AS A FOCUS GROUP own unique ways. They’re setting the tone and showing their followers - and
you - how your brand or product can be used in the real world.
Macro influencers are generally treated with more prescriptive directions, and due to the high cost to activate them, brands
generally set specific guidelines to get the most out of each post. With their mass following, this play is intriguing because you
can see how a huge audience reacts via comments, engagement rates, and shares. This can help you gauge the ‘stickiness’ of your
product on the market.
After you’ve run through a campaign, whether you activated Micro, Macro, Mega or any other mix, take a step back and evaluate
what the reaction was from both an influencer perspective as well as their audience. Take the time to go over successes, learnings,
and other other data points - or work with a partner who can do this analysis - that arose from the campaign and see where you can
pull that into future messaging, imagery, social media posts, and elsewhere.
LINQIA’S ADVANTAGE
Linqia analyzes trends and patterns for every campaign, including an analysis of the content created and the comments
shared, in one simple campaign report with key insights and learnings for future campaigns included.
A real-life example of this is when Linqia connected Dorot with 60+ influencers in the food, lifestyle, parenting, and home
& garden verticals to broadcast content around the brand’s new flavored herb cubes, one of which was a garlic flavor.
The influencer content ultimately revealed a product benefit that Dorot had never capitalized on before: how Dorot can
save people’s hands from smelling like garlic for hours, or days, after use! Unexpected outcomes like this highlight the
real-world testing benefits that influencers can offer for a brand.
ACTIVATING AN ALWAYS-ON APPROACH
Start with your marketing team’s 2020 plan. Take a look at the times of the year you
want influencers to be activated to support those campaigns and then look outside of
those campaigns. What types of authentic content could influencers create to help keep
the conversation going?
You can even work with influencers who are already fans of your brand. To do so, find
a partner who can find influencers who already have a strong organic affinity for your
brand. In addition to having these influencers post during your bigger campaigns, you
can have them post in a coordinated fashion throughout lesser drive periods, and even
sporadically throughout the year as well.
For example, imagine you’re a cheese brand and you have two big
campaigns - one around Cinco de Mayo and then again around the
December holidays. In between those times, the influencers you’ve
selected, like Dan the busy dad of two, can feature his favorite backyard
grilling cheeses a few times over the summer, or Cindy the entertainer
can show her cheese plate for her Galentine’s Day party. This keeps
your cheeses top of mind year-round, and when the larger Cinco de
Mayo campaign starts, the sponsored posts feel more authentic.
ACTIVATING AN
ALWAYS-ON APPROACH It’s also good to develop a way to rotate influencers throughout the
year if you find some aren’t having the impact you want. With your
partner, you can identify trends and measurements to automatically
assess performance. If an influencer is getting lower engagement rates
than what is desired, you’d have a deeper bench of talent to sub in to
drive better results.
After your organic campaign has run its course, it’s imperative that you take advantage
of all the beautiful influencer produced content to drive additional results by
repurposing it through paid, owned and earned channels.
How did you answer question #5 and #6? Do you oversee other channels including
owned or paid channels? Or could you work with a colleague on implementing these
assets in other channels? If the answer is yes, read on!
Influencers create some amazing content, and by reusing it in other channels you can
see compelling results. In fact, we recently conducted a test comparing hundreds of
GO BEYOND ORGANIC
traditional brand created assets versus our influencer created content on paid media
channels and found that influencer content outperformed typical branded content with
a 2.7x better CTR!
Trying to decide how to repurpose influencer content? How did you answer question #7? Some of the most common channels are a
brand’s organic social media channel, your own website, and paid social channels - as well as some of our favorites:
Online Product Pages: Update your e-commerce pages on Amazon, Walmart.com, Target.com and other retailer websites by showing
your product in-use with actual influencers. Many of these pages are just static images of the product, or maybe one very sterile picture
of the product with a person.
Email Marketing: Email helps keep the conversation going between purchases by enforcing brand loyalty and showing unique use
cases for your products. If you’re a food brand, you can show different influencers using the same product in different recipes - and
even link out to the influencer’s recipes. Or if you’re a hair product, you can collect a number of images with different hair styles and
show all of them in an email to help the customer to find the exact right product.
Display Ads & Programmatic: With such a high CTR, it’s proven that running influencer content in programmatic channels can deliver
strong results. Consumers are looking for more authentic content, even when surfing the web. By seeing an influencer created asset
in the wild, they are more likely to interact with it and this allows your brand to seem more honest and authentic beyond the social
channels it may already be associated with.
But don’t just re-use any content. Especially on paid channels when an additional line
item of budget is required, make sure the content is getting qualified first. Conduct a
series of qualification tests - or work with the right partner - to identify not just which
images to amplify on paid channels, but also which audiences to run the assets against.
Getting the digital rights to all the influencer content could be incredibly time
consuming, and you’d have to jump through too many hoops for it to be realistic.
Find a seasoned partner who allows you to have instant access to influencer imagery
immediately after influencers post to their social channels!
GO BEYOND ORGANIC
LINQIA’S ADVANTAGE
We’re the only influencer marketing company that specializes
in qualifying influencer content after an organic campaign
runs. We also pair the best assets with a specific targeted
audience in a process called PerformanceLift™. We activate
those top performing assets across Facebook, Instagram,
Pinterest, and programmatic channels. The best part? we
guarantee your results on this amplification!
MEASURING SUCCESS
Celebrity 1.1%
Note: ‘Likes’ are set to be removed from Instagram
altogether, and there’s a chance this will impact
engagement rates.
How did you answer questions #9? It’s important to go
beyond activity taken just inside apps, and tie influencer
activity to real-world results. The best way to do this is
with third-party measurement studies. These reports
are essential to tracking influencer marketing ROI, and
setting benchmarks of success for your business to
justify your spend on influencer marketing. Partners like
Dynata, IRI, Placed, RetailSync, and SambaTV can track
metrics such as brand or product awareness, ad creative
MEASURING SUCCESS
impact, product consideration, purchase intent, offline
store visits, in-store sales, TV tune-in, and the likelihood to
recommend your products.
With results like this, it’s easy to see why more and more
marketers are investing in influencer.
Programmatic Support
Do you have a relationship with a programmatic partner who can run influencer content in programmatic display or video?
RFP ASK: Do you have a programmatic partner? If so, who is it?
Real-time Analytics
Unfortunately, fraud is an issue in many areas of digital marketing, and influencer is no exception. To ensure the highest quality, make sure your vendor has in-
house technology to help find fraud before it starts, and works with third parties to verify the quality of the influencers and the interactions on the content.
RFP ASK: What technology do you have in-house to prevent fraud? What third-party fraud partners are you working with?
LINQIA’S ADVANTAGE
Linqia is a trusted partner for hundreds of brands who run successful influencer marketing campaigns
from start to finish. Our solution checks off every box on the RFP Template, plus more, and we’ll get your
brand up-and-running with an influencer marketing campaign right away.
GOOD
FOODS
Healthy snack company GOODFOODS wanted to boost
awareness and sales of its line of natural guacamole and dips.
Linqia teamed with GOODFOODS’ agency to launch a ‘three-
flight’ influencer marketing program with tips for party planning
and healthy snacking.
The content was promoted across social media and as native ads
at online publications like Newsweek and Women’s Health. The
result was a 3X lower Facebook cost-per-engagement, a 23%
increase in engagement, and a 34-44% conversion rate, with over
70K online clicks, likes, comments, retweets, and shares.
We hope your answer to question #10 at this point is...YES! Using the 6 steps outlined in this Playbook, you can create an influencer-
first campaign. With the help of a trusted influencer marketing partner, you can meet or even exceed your goals.
By partnering with Linqia, you’ll maximize your influencer marketing efficiency, and be able to activate your always-on campaign in 2020.
Linqia is the industry leader in delivering influencer marketing content that performs by providing guaranteed results to brands and agencies
for more than seven years. As the first performance-based influencer marketing platform, Linqia is an effective and efficient way to achieve a
brand’s goals by driving greater ROI across the path to purchase. Founded in 2012, Linqia works with hundreds of leading national brands
including Kimberly-Clark, McDonald’s, NBC, Nestle, Anhesuer-Busch, Danone and Walmart. Linqia is headquartered in San Francisco, CA,
with offices in New York, Chicago, Los Angeles and Bentonville.