A REPORT ON SUMMER INTERNSHIP DONE AT

SCHAKRALAYA MOTORS (TATA-AUTHORIZED PASSENGER CAR DEALER)

CUDDALORE- 607005

Submitted

By

S.JEYAPRIYA

(Reg No: 420718631014)

of

CK COLLEGE OF ENGINEERING AND TECHNOLOGY

Submitted to the

FACULTY OF MANAGEMENT SCIENCES

In partial fulfillment of the requirements

for the award of the degree

of

MASTER OF BUSINESS ADMINISTRATION

ANNA UNIVERSITY
CHENNAI – 600025

AUGUST -2019
 CK COLLEGE OF ENGINEERING & TECHNOLOGY
(Approved by AICTE, New Delhi and Affiliated to Anna University, Chennai)
(An ISO Certified & NAAC Accredited Instituion)
JayaramNagar, Chellangkuppam, Cuddalore – 607 003

DEPARTMENT OF MANAGEMENT STUDIES

BONAFIDE CERTIFICATE

Certified that this Summer Internship report is a bonafide work of S.JEYAPRIYA

(REG. NO: 420718631014), submitted based on the Summer Internship done at
SCHAKRALAYA MOTOR (TATA-AUTHORIZED PASSENGER CAR DEALER) was

under my supervision. Certified further, that to the best of my knowledge this report
is the original work of the candidate prepared based on his learning experience
during the Summer Internship. This Summer Internship report does not from part of
any other report on the basis of which a degree or award was conferred on an earlier
occasion on this or any other candidate.

GUIDE SIGNATURE HEAD OF THE DEPARTMENT

Mr. S. MAHALINGAM
Assistant Professor & Head
Department of Management Studies
CK College of Engineering & Technology
Cuddalore – 607 003
 DECLARATION

I , S.JEYAPRIYA (REG. NO: 420718631014), II Year MBA student of

Department of Management Studies, CK College of Engineering & Technology, Cuddalore, would
like to declare that this Summer Internship Report is based on my own learning experience
during the Internship done at SCHAKRALAYA MOTOR (TATA-AUTHORIZED
PASSENGER CAR DEALER) submitted to ANNA UNIVERSITY in partial fulfillment of
Master of Business Administration, is my original work and not submitted for the award
of any other degree, diploma, fellowship or other similar title or prizes.

Place : Cuddalore S.JEYAPRIYA

Date :
 ACKNOWLEDGEMENT

The successful completion of any task would be incomplete without mentioning the names
of person who helped to make it possible. I take this opportunity to express my gratitude in few
words and respect to all those who helped me in this Summer Internship.
I am bound to express my gratitude to our honorable Chairman Shri. CK.
RANGANATHAN and our Director Shri. D.CHANDRASEKARAN for providing necessary
and essential facilities to undergo the Summer Internship. I mention my profound gratitude to
our beloved Principal , Dr. S.SARAVANAN for his encouragement and support.
I express a deep sense of gratitude to Mr. S. MAHALINGAM Assistant Professor and
Head, Department of Management Studies for his support, motivation and guidance.
I would like to thank Mr. DANIEL DAVID, Liaison Officer, CK College of Engineering
& Technology for assisting me in receiving approval from the company to do the Summer
Internship.
I convey my heartiest thanks to Mr. K. RAGUBADY, SENIOR HR&IR MANAGER
who has kindly granted permission to undergo Internship in the organization and giving a timely
help and guidance.
I express the gratitude to my internal guide Mr. S. MAHALINGAM Assistant
Professor and Head, Department of Management Studies, for his constant guidance and
encouragement.
Words are boundless to express my thanks to Our Department Staff Members for
their kind assistance, cooperation and valuable suggestions given to me. Finally, I express
my sincere thanks and deep sense of gratitude to my parents and friends for giving timely advice
in all the ways and above all, I thank to god for his blessing upon me and in all aspects for the
success of this work.
 TABLE OF CONTENT

CHAPTER PARTICULARS PAGE NO

I INTRODUCTION

1.1 INTRODUCTION

1.2 COMPANY PROFILE

1.3 BUSINESS OPERATION

1.4 ORGANIZATION CHART

II LEARNING OBJECTIVE & OUTCOME

2.1 OBJECTIVE OF THE STUDY

2.2 DAY WISE REPORT

III FINDINGS OF THE STUDY

3.1 FINDINGS

IV SUGGESTION &RECOMMENDATIONS

4.1 SUGGESTION & RECOMMENDATIONS

4.3 CONCLUSION

APPENDIX – Photographs
 CHAPTER-I

1.1 INTRODUCTION:
INTERNSHIP: Internship may be college or university students, high school students, or post
graduate adults. These positions may be paid or unpaid and are usually temporary. Generally, an
internship consists of an exchange of services for experience between the student and an
organization. An Internship is the position of a student or trainee who works in an organization,
sometimes without pay, in order to gain work experience or satisfy requirements for a
qualification.

It is job training for white collar and professional careers. Internships for professional careers are
similar in some ways but not as rigorous as apprenticeships for professions, trade and vocational
jobs, but the lack of standardization and oversight leaves the term open to broad interpretation.
Interns may be college or university students, high school students or post graduate adults. These
positions may be paid or unpaid and are usually temporary.

Generally, an internship consists of an exchange of services for experience between the student
and an organization. Students can also use an internship to determine if they have an interest in a
particular career, to create a network of contacts, to acquire a recommendation letter to add to their
curriculum vitae, or to gain school or college credit. Some interns find permanent, paid
employment with the organizations for which they worked upon completion of the internship. This
can be significant benefit to the employer as experienced interns often need little or no training
when they begin regular employment. It also helps an employer in gauging a student’s aptitude,
since grade inflation has undermined the reliability of academic grades. Unlike a trainee program,
employment at the completion of an internship is not guaranteed.
1.2 COMPANY PROFILE
Cuddalore district formerly known as South Arcot district constitutes of Cuddalore and
Villupuram with Pondicherry in geography and on commercial business terms as well. It was the
hub of agriculture, fisheries and trading since the time of Ancient India. Cuddalore also happened
to be the capital of Madarasapattinam during British times in India. After Independence too the
cash inflow from agriculture , fisheries and trading sectors only lured in as financial capital into
the district. But now in the past three decades as population inflated and following other infra-
structure developments that started pouring in to the country with the added advantage of
globalization, the inflow from the old sectors could not meet withthe necessities of the new
generation population.There was a vacuum in supply of capital and deficitin meeting the needs of
the people. It was in this extremely complex challenging and competitive environment that the
management of G.R.K Theatres (p) ltd along with its counter parts filled the necessary investment
requirements in a wide array of segments like manufacturing, entertainment, construction, trading
and hospitality. The company emerged as a reputed business house and a dominant player with
its footprints imprinted in all the above sectors. The company displays an exquisite blend of
expertise and innovation with significant local investments in this geography.

ORIGIN OF GRK GROUPS

Greatness in Random Kindness and the heart to respond in need and the daringness to
sustain is the genetic quality of the company which was started in 1873 when Mr. Duraisamy
Naidu of Poojaimedu, Cuddalore a land lord; who through his educated son R.D. Govindasamy
Naidu – a man who had the integrity, dedication, resourcefulness and determination to carve a
niche for himself in shipping business at Singapore. His son Mr.G.Rathakrishnan Naidu and Mrs.
Prabha who are well known for their business Acumen and Entrepreneurial spirit formed G.R.K
Theatres (P) ltd in 1973 during the birth of the present Managing Director Mr.G.R.Durairaj. Mr.
G.R.Durairaj popularly known as GRD took over the reign of the business as Managing Director
along with Director Mrs. D.GomathyDurairaj, his better half and Mrs. DamayanthiSai Prasad
daughter of Mr.G.Rathakrishnan Naidu and Mrs. Prabha since 1998. There when the business
started flourishing and expanding itself into various sectors and all across South Arco district.
Now there are about 1000 employees in the GRK family who are directly associated with us.

MISSION
 Our deep rooted beliefs have enabled us to strive for leadership through excellence in every
step. The commitment to cater to every specific demand has always driven the company to
stretch its horizon and deliver customer delight which is it`s formula for success.

VISION
In building a business world without boundaries the company is venturing out into the avenues of
Agra-based manufacturing and Automobile Industries in Cuddalore district. The company follows
guidelines of people management by providing healthy and prospective growth avenues.

QUALITY
Quality has always been the central value of the GRK Estates. Quality is our highest mission. We
always pursue it, because it is our core promise to GRK clients a promise we keep. We are quality
conscious when it comes to employees, products and processes. Therefore, we show excellence in
everything we do.

GRK THEATRES
Everyone regard Cinema halls as entertainment point or a place to relax in front of their favorite
movies.We organize special shows for Differently abled people (Children and adults) on festivals
like Diwali &Pongal. We give Water bottles and snacks complimentary to kids who visit our
theatres. We have banned sale of foreign products of PepsiCo & Coco Cola in our theatre premises.

These are the list of theatres under this GRK groups

 Krishnalaya Theatre, Cuddalore

 Velmurugan Theatre, Cuddalore
 Eswari Theatre, Tirukoilur
 Mahalakshmi , Kallakuruchi
 Balaji, Pondicherry
 Mahalakshmi Theatre,Neyveli

GRK REACH

CASTROL OIL DISTRIBUTION:

We are distributors of Castrol oil in Cuddalore district since its inception in 2011. The distribution
center is in located at GRK reach office.

RASI PETROL BUNK

One of the oldest petrol stations set up and running continuously in the ECR that connects the
eastern coast of India is RASI Petrol Bunk. We are dealers of INDIAN OIL and it is functioning
since 1979. The petrol station is at Cuddalore.

 Rathalaya food & beverages ltd.

 Grkanjappar
 Grk dive
 Grk ginger lemon
 Srimathiprabamalthirumanamandapam

TATA MOTORS (schakralaya motors)

 Dealers of TATA&TATA motors in south arcot district since 2015.thay do service, repairs,
&maintenance and also sale of pro-owned cars of our customer .there are around 100
employees in this company.

 In the short span of 4 years they are successfully running our showrooms in cuddalore .

 The companey’s outlets are at

1.cuddalore

2.pondy

3.villupuram

this company follows the rules and regulation of TATAMOTORS. this information about
the customers are given by the TATA MOTORS head office pune.

Mission

We innovate mobility solutions with passion to enhance the quality of life.

Vision
As a high performance organization we are by FY2019

 Among the top three in global CV and domestic PV

 Achieving sustainable financial performance
 Delivering exciting innovations

Values
 Integrity
 Teamwork
  Accountability
 Customer focus

VALUES OF SCHAKARALAYA TATA MOTORS

INTEGRTY
We must conduct our business fairly with honesty and the transparency. Everything we do must
stand the test of public scrutiny.

UNDERSTANDING

We must be caring , show respect, compassion and humanity for our colleagues and customers
around the world and always work for the benefit of the communities we serve.

RESPONSIBILITY
We must continue to be responsible, sensitive to the countries, communities, and environments in
which we work always ensuring that what comes from the people goes back to the people many
times over.

TEAM WORK
It is essential to get the works done quickly and achieve the goal quickly.

CUSTOMER FOCUSE
Its main focus is on customer satisfaction is its goal.

EXCELLENCE
We must constantly strive to achieve the highest possible standards in our day to day work and in
the quality of the goods and services we provide.

SPEED
Ensuring speed in providing service to the customers.

CAR SERVICE
Cars do no need to be serviced as often as they used to ,but correct servicing is still as important
as ever if you want maintain your car’s reliability and maximize its resale value .this what they
follow here .
These are the option to service requirement
 free service for new cars
 service based on driving distance
 service based on customer wish
 service based on month

INTERIM SERVICE
An interim service is designed for high mileage drivers who are covering 20,000 or more miles
per year .the drivers will need to have their car serviced twice a year .an interim service is basically
an oil change with some additional checks and basic maintenance included such as check for worn
tyres ,faulty lights and leaking house .the garage will also top up your car’s coolant ,brake and
power steering fluid if required .different garages include different tasks in an interim service .

FULL SERVICE
A full service includes a much wider range checks and service part replacements than an interm
service. This is ideal for drivers doing lower annual mileages who will only have their car serviced
once a year.

The list below are tasks that are include in a full service:
 oil and filter change
 new air filter
 new fuel filtering
 new spark plug
 extensive checks for leaks ,wear and damage ,including steering system
 removal of wheels and brakes checked
 wheel bearings checked for excessive play
 brake cylinders, pipes, and hoses checked for leaks or damage
 suspension checked for wear or damage
 clutch operation checked
 handbrake operation checked and adjusted if necessary
 brake fluid tested and replace if necessary
 reset service light
 tiers checked for wear damage and signs of misalignment
 exhaust system checked corrosion damage or leaks
  In addition to the standard service procedure a service is a good time to have any niggling
problems investigated.

A service is made up of two different types of activities

Routine maintenance-tasks that are known to be necessary like changing the oil and replacing the
air filter

Preventative checks and maintenance-finding out what else might be faulty or worn out. This
includes looking for leaks and checking over your car’s brakes, exhaust system and other key areas
to make sure they are in good order.

They pick up and drop customer based on the distance coverage. the service provided here are rich
in quality and cost quite more than other companies because of the quality provided.

SERVICE NORMS
o Customer care performance
o Customer care enables
o Customer focus
o Customer retention

SERVICE MOTO
 Serving you, is serving god
 Functions handled by Tata motors
 Regular operation of your vehicle causes wear and tear of components. To ensure that car
continues to be reliable economical.
 Then You need to regularly and scientifically replace components during maintenance
schedules. Tata motors continuously strives to provide excellent customer support
through technological expertise in maintaining the vehicles for years to come.
 At Tata motors precision machinery and best available technical know how is utilized for
the production of quality parts. These equipment ensure production of spares which
conform to design specifications. Tata motors has always been striving to provide the latest
technology in our vehicles ensure safety, reliability, economy and durability. It becomes
all the more imperative that Tata Motors Original Parts (TOP) be utilized during vehicle
servicing and repairs so that you can reap the benefits of our high quality spares and
technology.
 Tata Motors original plan, when sued
 ensure an optimum ownership cost of the vehicle and a development country like ours
,road safety is yet another importance aspect which needs attention at all costs. This is
possible only through usage of TOP where manufacturing and material come together to
create superior and dependable spares.
  Contributing significantly towards environmental protection in the large interests of society
and mankind.

While selecting TOP , look identifiable blue and white packaging provided for cars UV and Nano
vehicle parts. The Tata and TOP logos are clearly depicted on the packaging also look out for the
MRP label which shows maximum retail price of the unit. Tata motors original parts and original
kits are easily at all Tata motors authorized dealers authorized service centers , authorized
distributor and their retailers

Always insist on tata motors original parts , they are economical, durable safe and most
importantly ,reliable

EXTENTED WARRENTY;
We bring to you, a programming to secure your car against unforeseen breakdowns and repair
bills ,even after the original warranty is over. Your can extend your original warranty by one or
two more years though our Tata motors extended warranty program .this will cover mechanical
breakdown on yours Tata vehicle and it starts immediately after expiry of the original warranty

Yours can purchase the extended warranty from any Tata motors authorized showroom or
workshop-at any dealership of yours choice

Annual maintenance contract:-

 Price protection against rising prices of lubes and parts
 A higher resale value for yours vehicle
 Peace of mind with cashless repairs & service
 Vehicle servicing at a workshop of your choice pan India
 Our customer can choose from a network of 600+dealers and authorized workshop
 Covers repairs including wear & tear parts via brakes, suspension, wiper, clutch etc.
 Available at unmatched value….huge savings!!!
 Savings on goods & service tax whenever vehicle attends under AMC

SILVER PLAN:-
Value cars silver covers yours regular scheduled service maintenance and replacement of
service parts your need not worry about the regular checks with the silver value cars.

GOLD PLAN:-
The value care gold plan extend your scheduled maintenance cover to include any normal wear
and tear items identified during the scheduled service and other vehicle parts that need to replaced
during the period of cover arising from proper and uniform usage unexpected repairs like clutch
,brake pad brake liner wear and tear items.

Value cars –promise to protect(P2P) is a maintenance plan that guarantees protection against
unexpected wear & tear repairs to provide substantial saving through protection against inflation
& price volatility during the running of the vehicle

New vehicle (under warranty vehicles)are eligible to avail labor is covered in this AMC with
attractive price in the range of 11paisa to 13paisa per KMs as per model.

WELFARE SCHEMES FOR THE EMPLOYEES

Salary advance:-
They provide salary advance to the employees who are which20% is offer and 80% is refundable.

Accidental service:
This scheme is applicable for the employees and the family member .if any accident happens in
the work place or somewhere else the full medical expenses is given by the company

School fees advance:

The school fees advance is special scheme in this company where the employees can get advance
for their children school fees in which30% of the amount is offer and 70% is refundable

HUMAN RESOURCE MANAGEMENT IN TATA MOTORS :-

Human resource management (HRM or HR)is the strategic approach to the effective management
of organization workers so that help the business gain a competitive advantage, commonly referred
to as the HR department it is designed to maximize employees performance in service of an
employees strategic objectives .HR is primarily concerned with the management of people within
organizations, focusing on policies and on system .HR department are responsible for overseeing
employees-benefits designs, employee recruitment, training and development, performance
appraisal, and development , performance appraisal , and rewarding (e.g. managing pay and benefit
systems).HR also concerns itself with organizational change and industrial relations, that is, the
balancing of organizational practices with requirement arising from collective bargaining and from
governmental laws.

Human resources overall purpose is to ensure that the organization is able to achieve success
though people. HP professionals manage the human capital of an organization and focus on
implementing policies and processes. They can specialize in recruiting , training employee-
relations or benefits. Recruiting specialists find and hire top talent. Training and development
professionals ensure that employees are trained and have continuous development. This is done
through training program, performance evaluations and reward program .employee relations deal
with concerns of employee when policies are broken, such as in cases involving harassment or
discrimination someone in benefits develops compensation structures , family –leave program
,discounts and other benefit that employees can get. On the other side of the field are human
resources generalists or business partners. These human-resources professional could in all areas
or be labor –relation representatives workings with unionized employees.

BUSINESS FUNCTION
Human resource management has four basic function staffing, training and development,
motivation and maintenance. Staffing is the recruitment and selection of potential employees done
through interviewing, Application network etc. training and development is the next step in a
continuous process of raining and development complete and adapted employees. Here motivation
seen as key to keeping employees highly productive. This function can include employee benefit
performance appraisals and rewards. The last function of maintenance involves keeping the
employee commitment and loyalty to the organization. Some business globalize and from more
diverse teams. HR department have the role of making sure these teams can function and that
people can communicate across cultures and across borders.

Careers
The chief HR Office or HR director IS the highest ranking HR executive in most companies. He
or she typically reports directly to the chief executive officer and works with the and of director
on CEO succession

Within companies HR position generally fall into one of two categories; generalist and specialist.
Generalists support employees directly with their questions grievances, and work on a range of
projects within the organization. They may handle all aspects of human resources work thus
require an extensive range of knowledge. The responsibilities of human resources can very widely
depending on their seen as one of the has been chosen as one of best jobs in the USA, with a 4
ranking by CNN money in 2006 and 20 ranking by the same organization in 2009 due its pay,
personal satisfaction , job security future growth , and to society.

ROLE OFHR TATA MOTERS.

RECUIRTMEN
This is one function which is hand in glove with HR. recruitment has been on of the major
responsibilities of the HR team .it is the job of HR personnel for a required to plan and device
strategic campaigns and guidelines for recruiting suitable candidates for required job description.
They also have to serve as mediator between the employer and the candidate and communicate
company policies and terms of the contract to the candidate before he is hired.

TRAINING
Training employee is important to help be new hires get acquainted with organization work pattern.
It is imperative for the HR department to incorporate a training program for every new employee
based on the skills set required for their job. It will further also contribute towards employee
motivation and retention. The training is given for a particular period and based on the performance
the training is allowed to work in the field. On completion of the training , HR assigns the results
of the training programs and grinding employee on the same.

APPRAISALS
Since HRM is a body meant for the employee carrying out timely performance appraisal is a given
, performance appraisals help in employee motivation by engorging them to work to their fullest
potential. This helps employees to have a clear view of what s expected of them and what they are
delivering The helps in this company is in the form of gift voucher during general meeting

MAINTAINING WORK CULTURE

The HR should ad maintain a healthy ,safe and fun work environment to ensure a level of comfort
amongst the employee and eliminate any stressful or awkward atmosphere that may hinder may
hinder performance of that staff . It is vital to have an efficient work atmosphere , because an
individual ‘s performance a largely dependent on the surrounding he’s working in. under this they
have area the employees which they can utilize during free time.

RESOLVING CONFLICT
Where different people have different views, conflicts are almost inevitable. Whether the dispute
is amongst two or more employees or between the employees and the management, an HR manager
has the right to intervene and help map out a solution.

The HR should be available at the disposal of conflicts parties and hear out of their issues without
being judgmental. Prior investigation are a must before passing any judgment. A reimbursement
in case of any loss caused and strict actions against the defaulter should be practiced for effective
resolution by the HRM.

LEGAL KNOWLEDGE
An HR manager should always be in compliance with the law. Whether it’s drafting new polices
or writing terms of contract, it is the HR department’s job to build guidelines keeping the laws in
mind. This ensures and organization’s continued growth and existence. While drafting policies,
the HR should always ensure o be at an upper hand legally and keep the organization’s practices
in tune with the labor laws, tax laws, permissible working hours, minimum wages, and a co-
discrimination policy.

ORGANIZATION
An HR head is responsible for organizing all function of the organization. To start with, it includes
employee on-boarding, i.e welcoming new employees. It is a must for every HR head to very our
and induction for every new hire, and give them an orientation regarding the company policies and
rules.

The HR personnel should also introduce the new employees of their colleagues and assign them a
mentor. It also involves listing out job expectations and defining roles and responsibilities, thus
getting the new employees in tune with the working of the organization. The HR personal are also
responsible for organization and storing all employee data efficiently and keeping it secure.

PAYROLL MANAGEMENT
Once all the attendance monitoring, leave tracking, clock in/outs etc is tracked and monitored ,it’s
time for the most important aspect –calculating the payroll .Efficient calculation of salaries ,wage-
cuts, reimbursement, and generation of pay slips amounts to the role of HR managers in payroll
management.

The HR manager should maintain transparency and employees with information as and when
asked. The HR should ensure not only accurate calculations of salaries but also timely transfer of
the same. They also have an obligation towards exiting employees in settlement of dues and
compensations.

Skills Acquired By Trainee

 The trainee learnt to be professional through this training.
 The trainee also learnt the skill required for an HR manager.
 The trainee learnt to upload the attendance list, EB reading and the TATA details.
 The trainee got an opportunity to have a relationship with the employees.
 The trainee gained practical knowledge about the difficulties faced by the HR manager.
 COMPETITORS OF TATA MOTORS

Suzuki
Suzuki through its subsidiary, Maruti Suzuki in the market may also be alarming. Maruti as
aggressively launched family cars to undermine the Tata models.

Hyundai
The Indian subsidiary of the Korean auto major, Hyundai motors India is currently on an
expansion mode and the company is planning to expand its capacity and launch new models
and maintain its share of around 20 percent in the growing Indian passenger car market.

ORGANISATION STRUCTURE

Managingdirector
Managing director

Director

GENARALMANAGER

SERVICE MANAGER HR BODY SHOP SPARE PARTS

MANAGER MANAGER

Job CUSTOMER ADMIN SPARE

TEAM SERVICE
controller/team RELATIONSHIP ASSITANT
LEADER ADVISOR
leader MANAGER
DRIVER
tt
FC DATA
TECHNICIAN TRAINING
ENTRY
tett TECHNICIAN
 CHAPTER 2

OBJECTIVE, LEARNING AND OUTCOME:

2.1OBJECTIVE OF THE STUDY

The overall objective of the study are

 To get insight into all business operations done in GRK estate

 To gain knowledge of business operation in schakralaya motors
 To learn about various functional departments and its activities
2.2DAY WISE REPORT

DAY 1

LEARNING
I Had learn about safety measure

OUTCOME
The safety precaution taken for the concern of the employees was clearly explained by the
service manager.

DAY 2

LEARNING
I had learn about employee benefits

OUTCOME
The benefits provided by the company are to motivate the employees and to ensure job satisfaction
to the employees with their performance.
DAY 3

LEARNING
I Had learn about performance appraisal.

OUTCOME
Schakralaya Tata motors follow yearly base performance appraisal through the productivity of
the employees.

DAY 4

LEARNING
I Had learn about company audit.

OUTCOME
The company follows separate audits for separate departments to make better performance at all
levels.

DAY 5

LEARNING
Learning about training and development.

OUTCOME
The company give effective training and development program to the all level employees.

DAY 6

LEARNING
I had learn about selection.

OUTCOME
Schakralaya Tata motors follow personal interview to select the right person for the right job

DAY 7

LEARNING
I learn about the hierarchy its importance and its function.

OUTCOME
This hierarchy shows the flow that differs from the authorities

from top level to the lowest level in the organization

DAY 8

LEARNING
Learning about Intuction when new employees join in company should given about the
companies policies procedure should be followed.

OUTCOME
Schakralaya Tata motors gives a warm welcome to their new employees and prepares them to
get ready with their job and their new roles.

DAY 9

LEARNING
I Had learn about vision statement of schakralaya Tata motors

OUTCOME
The customer satisfaction is the main and major vision of the schakralaya Tata motors.

DAY 10

LEARNING
Learning about mission statement of Tata motors

OUTCOME
The timely delivery , customer courtesy and service quality is a mission statement of a Tata
motors

DAY 11

LEARNING
I learn about a service quality

OUTCOME
The company pays attention to the development of the service standards and there by its
provides greater service quality.

DAY 12

LEARNING
I learn about service facility for ground area, equipment and building.

OUTCOME
The Tata motors above all service facility is available in order to make service that satisfy the
customer.

DAY 13

LEARNING
Leaning about car accessories

OUTCOME
The various accessories which enhance additional features of the car based on the model and
variant of the car.

DAY 14

LEARNING
Learning about Tata motor company provided for customer to the financial service.

OUTCOME
The process of giving financial support for customers who want to by car using loan.

DAY 15

LEARNING
Learn about HR explained about company records of it employee salaries, wages, bonus and
etc…

OUTCOME
The various process followed in payroll processing, includes wage and salary administration,
bonus calculation etc…

DAY 16

LEARNING
Learning about on a day four HR explained about discipline action followed in Schakralaya
motors.

OUTCOME
I gained knowledge on the discipline in the organization , how the discipline maintained in Tata
motors.

DAY 17

LEARNING
I learning about goals of the Schakralaya Tata motors.

OUTCOME
Schakralaya Tata motors main goal is to provide customer satisfaction.

DAY 18

LEARNING
I learning about HR manager explained about incentive structure .

OUTCOME
The incentive is given on the basis of the experience for better manpower and better productivity
per month.

DAY 19

LEARNING
I have visited the HR department and the HR explained about various function carried by the HR
departments.

OUTCOME
The learning about function inside HR department .

DAY 20

LEARNING
The learning about different models of cars available for showrooms.

OUTCOME
The technical features of each model of cars and difference between each variant of models of
cars.
 CHAPTER 3

FINDING OF THE STUDY

3 .1 FINDINGS

 In HR department, the Interview process is time-consuming one.

 No proper canteen facilities are provided for the employees

 Lack in conducting training program for the employees

 Rewards and recognition cannot be provided

 Tata motors try to provide best service to customers when we compare Tata cars with
other brands ,TATA provide better facility from other cars
 CHAPTER 4

4.1.SUGGESTION AND RECOMMENDATION

 The management can support the sales executives to deliver the car at right time without
delay to increase the customer satisfaction.
 Providing overtime to the employees to improve productivity and enhance competition
among the employees
 Employees in the workshop do not use their safety measures like measures like mask ,
hand gloves, shoes etc.. It can be resolved by appointing a safety officer to notify these
thing among the employees.
 4.2CONCLUSION

This internship can be meaningful excellent experience. I have been able to meet and connect
network with many people. One main thing I have learnt through this internship is time
management skills as well as organization employees and culture. I have acquired many new skills
and also develop my existing skills including team work, communication skills and how to deals
with employees and customers.