 What is an EMD?

An Electronic Miscellaneous Document (EMD) allows you to sell and track the usage of charges be
that for example a penalty change fee, a residual value or excess baggage and so on where an airline
permits.

With an EMD you can :

 Accept payment for various types of services including air transportation, group deposits,
rebooking fees and other charges.
 Issue and electronic document and print it on blank paper.
 Automaticalli integrate miscellaneous charge intio invoices, sales report, back office
accounting system.

Understanding Reason for Issuance Code (RFICs) and Reason for Issuance Sub
Codes (RFISCs)
A Reason for Issuance Code (RFIC) defines which group of services and EMD belongs to. These are
compliant with the IATA standard. Some RFICs have been defined by IATA (International Air
Transport Association), others can be used and defined by the airlines.

An RFIC can have multiple Reasons for issuances Sub Codes (RFISCs). RFISCs are airline specific.

In this example using the table below the RFIC for Baggage would be C. The RFISC for Golfing
equipment would be 99O (as defined by the airlline)

RFIC RFISC Description

C 99Z Excess Weight
C 99L Biking Equipment
C 99O Golfing Equipment
D 993 Penalty Fee

 The EMD Guide

The EMD guide offers three features.

Table: The EMD guide offers three features:

No. Entry Description

1. EGVD/C AU List of airlines that have opened their EMD in a given country
2. EGCD/V QF List of coutries where EMD is deployed for specific airline
3. EGSD/V SA List of EMD services for specific airline
  EMD-S Process (Standalone - EMD)

Characteristics of a Standalone EMD-S

Standalone EMD (EMD-S)
 A standalone EMD is issued for a residual avalue or the collection of miscellaneaous charges
that are not covered by an e-ticket coupon, for example group deposits and change fees.
 The standalone EMD can consist of a single or multiple value coupon depending on airline
background setting.
 It can be issued in connection with indvidual e-ticket coupons or an entire e-ticket.
 It can be linked with an e-ticket for refence.
 It can be consumed at issuance or used at different stages.
 It has no interaction with the airline systems (reservation systems and DCSs)

Booking method; SVC requires the manual creation of an EMD using the IU entry. This will create
standalone EMD (EMD-S)

 Example display of EMD-S service (REIS=Reissue/Exchange) :

REIS: Reissue/Exchange
VALIDATING CARRIER:QF RFIC:D RFISC:98I EMD TYPE:S

BOOKING METHOD: SVC

MONOCOUPON EMD: YES

Following are the steps to process the EMD-S on Amadeus which is reported to the local BSP.

Table: EMD creation Steps

Steps. Entry Description

1. IU RJ NN1 PENF HKG/24OCT Create SVC –segment.( PENF= penalty Fee)
2. TMC/L3/V RJ Create Pricing Record. L3 = Line nbr 3 for SVC segment
(RJ=Royal Jordanian)
3. TMI/A XXX A=Present At (XXX= Origin Airport/City Code)
TMI/D XXX D=Present To (XXX=Name of Operating Carrier)
TMI/CV- XXX CV-=Coupon Value
TMI/F XXXXX F=Total Document Value(including currency)
TMI/IC-TKT XXX1234567890E1 IC-TKT= In conjunction with ticket and coupon number
TMI/FP- CASH FP-=Form of payment
4. RF xx ; ER Received from and EOT
TTM/RT Issue EMD
EXAMPLES :
Following are the examples for EMD-S, this PNR is changed – and reissue/revalidation process with
Penalty Fee AUD. 99.00 for Royal Jordanian. The following steps will apply :

PNR

--- TST RLR ---

RP/SYDA82546/SYDA82546 WS/SU 23OCT18/2332Z TCBYH9
SYDA82546/9997WS/23OCT18
1.DY/BILANDS MS(ADT)
2 RJ 183 S 13JAN 7 HKGAMM HK1 1 2125 0440+1 *1A/E*
3 APA 61 2 94103059
4 APE [email protected]
5 APM 85256167554
7 TK OK23OCT/SYDA82546//ETRJ
8 FA PAX 512-2021272265/ETRJ/AUD699.00/24OCT18/SYDA82546/02359
464/S2

STEP 1 - Create SVC- segment for PNR to collect Penalty Fee (PENF))
 IU RJ NN1 PENF HKG/24OCT

System response :

--- TST RLR ---

RP/SYDA82546/SYDA82546 WS/SU 23OCT18/2332Z TCBYH9
SYDA82546/9997WS/23OCT18
1.DY/BILANDS MS(ADT)
2 SVC RJ HK1 PENF HKG 24OCT SVC Creation
3 RJ 183 S 13JAN 7 HKGAMM HK1 1 2125 0440+1 *1A/E*

STEP 2 - Create pricing record, where validating carrier is RJ and SVC segment in Line 2 from PNR
 TMC/L2/ V RJ

System response :

TSM 1 TYPE P SYDA82546 MK/24OCT 11 EMD-S CARR RJ

1.DY/BILANDS MS (ADT)
RFIC-D/I FINANCIAL IMPACT
1. RFISC-993 PENALTY FEE L 2
OPERATING CC-RJ ORIGIN-HKG
NON REFUNDABLE
NON EXCHANGEABLE
CONSUMED AT ISSUANCE

ADD INF/RKS:
STEP 3 - Update Pricing Record
 TMI/A SYD/D ROYAL JORDANIAN
 TMI/CV-99/F AUD99
 TMI/IC-TKT 5122021272265E1
 TMI/FP- CASH

System response :

TSM 1 TYPE P SYDA82546 MK/24OCT 11 EMD-S CARR RJ

1.DY/BILANDS MS (ADT)
RFIC-D/I FINANCIAL IMPACT
1. RFISC-993 PENALTY FEE L 2
OPERATING CC-RJ CPN VALUE-99.00 ORIGIN-HKG
PRESENT TO:ROYAL JORDANIAN
PRESENT AT:HKG
NVA-24OCT18
ICW-5122021272265E1
NON REFUNDABLE
NON EXCHANGEABLE
CONSUMED AT ISSUANCE

ADD INF/RKS:

FARE F AUD 99.00

EXCH VAL AUD 99.00

TOTAL AUD 99.00

FP NONREF AGT

STEP 4 - Received from and Issue EMD

 RF XX ; ER
 TTM / RT

--- TST RLR ---

RP/SYDA82546/SYDA82546 WS/SU 23OCT18/2332Z TCBYH9
SYDA82546/9997WS/23OCT18
1.DY/BILANDS MS(ADT)
2 RJ 183 S 13JAN 7 HKGAMM HK1 1 2125 0440+1 *1A/E*
3 SVC RJ HK1 PENF HKG 24OCT
4 APE [email protected]
5 APM 85256167554
7 TK OK23OCT/SYDA82546//ETRJ
8 FA PAX 512-2021272265/ETRJ/AUD699.00/24OCT18/SYDA82546/02359
464/S2
9 FA PAX 512-3052476915/DTRJ/AUD99.00/24OCT18/SYDA82546/023594
64/S3

EMD – FA element with “DTRJ” and segment association is created.

STEP 5 - Display EMD
 EWD/ L9

EMD-5123052476915 TYPE-S SYS-1A LOC-TCBYH9

INT- FCI-1 1 POI-SYD DOI-24OCT18 IOI-02359464 EMD Type
PAX- O DY/BILANDSMR ADT S=”Standalone”
RFIC-D FINANCIAL IMPACT EMD document number
REMARKS-
CPN-1 RFISC-993 RJ SYD S-F SAC- 1315HSN2A8DTF VALUE-99.00
DESCRIPTION-PENALTY FEE
NON-REFUNDABLE
Coupon status Settlement Authorisation Code
NON-EXCHANGEABLE
CONSUMED AT ISSUANCE generate by the airline (SAC)
PRESENT TO- ROYAL JORDANIAN
PRESENT AT- HKG
ICW-5122021272265
SERVICE REMARKS-
FARE F AUD 99.00
EXCH VAL AUD 99.00 RFND VAL
TAX-
TOTAL AUD 99.00
/FC
FP NONREF AGT
FOID-

 TSM-P Updates Entries

Table: TSM-P Update Entries

No. Entry Description

1. TMI/H Free flow text Add Info/Remarks
TMI/D Qantas Airways Present To (name of the Operating Carrier)
TMI/A SYD Present At (Origin Airport/City Code of the flight segment)
2. TMI/FE- Free flow text Add Endorsement
TMI/E AUD250 Equivalent Amount
TMI/CV- 200 Add/Change the Coupon Value
TMI/X AUD1.90ZR Add New Tax
TMI/O HKD20HK Old Tax

3. TMI/NB- 21NOV18 Update Not Valid Before

TMI/NA- 24NOV18 Update Not Valid After
4. TMI/PC- 2 Update Excess Baggage Pieces
TMI/KG- 30 Update Excess Baggage Kilos
5. TMI/FC- Free flow text UpdateFare Calculation
TMI/NF- 300 Net Fare amount
  EMD-A Process (Associated - EMD)

Characteristics of a Standalone EMD-A

Standalone EMD (EMD-S)
 An associated EMD is issued for the collection of miscellaneous charges and excess baggage
that are lifted (considered used) at the same time as the e-ticket coupon. For example: sport
equipment and excess baggage.
 The associated EMD can consist of a single or multiple value coupon that are directly linked
to individual flight coupon.
 The carrier and the routing of the EMDA and the e-ticket coupons must match.
 An EMDA can be automatically or manually associated and disassociated.
 Only airline agents can manually associated and disassociate EMDAs.
 The EMDAs final usage depends on the e-ticket coupons it is associated to, providing it does
not become disassociated.

Booking method; SSR requires the manual creation of an EMD using the SR entry. This will create
associated EMD (EMD-A)

 Example display of EMD-A service (XBAG=extra baggage) :

XBAG: AIRPORT ADDITIONAL BAGGAGE

VALIDATING CARRIER:BA RFIC:C RFISC:0IJ EMD TYPE:A

BOOKING METHOD: SSR

MONOCOUPON EMD: NO

Following are the steps to process the EMD-A on Amadeus which is reported to the local BSP.

Table: EMD creation Steps

Steps. Entry Description

1. SR XBAG /P1 Create SSR –segment.( XBAG= extra baggage)
2. FXG Create Pricing record
3. TMI/FP- CASH FP-=Form of payment
4. RF xx ; ER Received from and EOT
TTM/RT Issue EMD
  EMD Entries

Table: List of EMD Entries

No. How to .. Entry

1. EMD Preparation (Type – S)
- Create an SVC for Penalty Fee IU QF NN1 PENF SYD/24OCT
- Create an SVC for Refundable Balance IU BA NN1 RSVR LHR/25OCT
- Create an SVC for Payment for Tour Group IU SQ NN1 DEPO SIN/25OCT
2. Display EMD record
- By PNR EWD
- by FA – EMD element number EWD/ L9
- by EMD document number EWD/EMD 512-1812000032
- Re-display EWD RT
3. Display History EMD
- by the EMD Display EWH
- by EMD document number EWH/EMD 512-1812000032
4. Voiding EMD
- by FA – EMD element number TRDC/ L9
- by EMD Number (10 digit EMD) TRDC/TK-1812000032
5. Refunding EMD
- by FA – EMD element number TRF/ L9
TRFU/FP1 NONREF AGT
TRFP

- by EMD Number EWD/EMD 512-1812000032

TRFU/FP1 NONREF AGT
TRFP

- Cancellation of Refund process (before TRFP) TRFIG

6. Display Transitional Stored Document (TSM)
- Single TSM TQM
- Specific TSM TQM/M3
7. Update Transitional Stored Document (TSM)
- Single TSM TMI/A ....
- Specific TSM (TSM 2) TMI/M2/A .....
- All TSM TMI/ALL/CV- ....
8. Display History Transitional Stored Document (TSM)
- for TSM 1 TMH/M1
- for service at line 12 in the PNR TMH/L12
9. Delete Transitional Stored Document (TSM)
- All TSM TMX/ALL
- Specific TSM (TSM 2) TMX/M2
10. Issue the EMD
- EMD pre-issuance validation TTM/TKT
- EMD issuance TTM
- Combined e-ticket and EMD issuance TTP/TTM