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    Jennifer Port Resume-1

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    Jennifer Port
    The document is a resume for Jennifer Port, a customer relations representative with over 10 years of experience in customer service roles. Her skills include call center operations, data entry, database management, payment processing, account management, and strong oral and written communication skills. She currently works at Rogers in Burnaby, BC, where she helps maintain high customer satisfaction ratings and resolves customer issues. Previously, she worked as a 411 operator at Telus, where she provided directory assistance to customers.

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    Jennifer Port Resume-1

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    Jennifer Port
    135 views2 pages
    The document is a resume for Jennifer Port, a customer relations representative with over 10 years of experience in customer service roles. Her skills include call center operations, data entry, database management, payment processing, account management, and strong oral and written communication skills. She currently works at Rogers in Burnaby, BC, where she helps maintain high customer satisfaction ratings and resolves customer issues. Previously, she worked as a 411 operator at Telus, where she provided directory assistance to customers.

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    The document is a resume for Jennifer Port, a customer relations representative with over 10 years of experience in customer service roles. Her skills include call center operations, data entry, database management, payment processing, account management, and strong oral and written communication skills. She currently works at Rogers in Burnaby, BC, where she helps maintain high customer satisfaction ratings and resolves customer issues. Previously, she worked as a 411 operator at Telus, where she provided directory assistance to customers.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    135 views2 pages

    Jennifer Port Resume-1

    Uploaded by

    Jennifer Port
    The document is a resume for Jennifer Port, a customer relations representative with over 10 years of experience in customer service roles. Her skills include call center operations, data entry, database management, payment processing, account management, and strong oral and written communication skills. She currently works at Rogers in Burnaby, BC, where she helps maintain high customer satisfaction ratings and resolves customer issues. Previously, she worked as a 411 operator at Telus, where she provided directory assistance to customers.

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    of 2

    Jennifer Port

    Surrey, BC V3R 9X3


    778 889 7665 [email protected]

    PROFESSIONAL SUMMARY
    Customer Relations representative with substantial experience and outstanding skills to build
    customer loyalty and retention. Accustomed to working in fast-paced environments with the
    ability to think quickly and successfully handle difficult clients. Superb ability to problem-solve
    using skills leveraged to proactively improve customer service processes and garner stellar
    customer approval scores. I enjoy using my skills to ensure a good customer service
    experience.

    SKILLS
     Call center operations  Receiving support
     Data entry  Report preparation
     Database management  Money handling abilities
     Payment processing  Credit card processing
     Account management  Multi-line phone talent
     Microsoft Office  Computer proficient
     Conflict resolution  MS Office proficiency
     Customer service  Service standard compliance
     Written and oral communication  Professional telephone demeanor
     Order fulfillment  Complaint resolution

    WORK HISTORY
    CUSTOMER RELATIONS | 06/2011 to Current
    Rogers - Burnaby, BC
     Contributed to company achieving and holding industry-leading customer service ratings
     Preserved revenue streams utilizing strong communication and negotiation skills, offering
    refunds as last resort to maintain customer satisfaction
     Adhered to company policies and scripts to consistently achieve call-time and quality
    standards
     Evaluated customer information to explore issues, develop potential solutions and maintain
    high-quality service
     Maintained accurate current customer account data with manual forms processing and
    digital information updates
     Received multiple positive reviews acknowledging dedication to excellent customer
    service
     Resolved issues by coordinating with a variety of department teams
     Maintained user account data by initiating account access and establishing in database
     Answered customer questions regarding merchandise and pricing
     Promoted available products and services to customers during service, account
    management and order calls
     Entered customer interaction details in company software to track requests, document
    problems and record solutions offered
     Managed customer calls effectively and efficiently in complex, fast-paced and
    challenging call center environment
     Engaged in continuous learning and development opportunities to promote continued
    performance improvement
     Used consultative sales approach to understand customer needs and recommend
    relevant offerings
     Processed over debt and credit transactions following industry requirements
    411 OPERATOR | 06/2007 to 06/2011
    Telus - New Westminster, BC
     Answered incoming calls
     Provided requested information accurately in time efficient manner
     Met and exceeded stats
     Conducted directory searches for employees and customers to locate phone numbers,
    business addresses and movie information
     Completed connections between callers, departments and professionals
     Sanitized workstation at end of shift to prevent foodborne illnesses

    EDUCATION
    Rhodes Wellness College - Vancouver, BC | Wellness Counsellor Diploma
    Life Skills
     Graduated with Honours
     Life Skills Instructor Certificate
     Learned to create and facilitate adult education classes
     2 week practicum completed
    Compucollege School of Business - Vancouver, BC | Executive Secretary Diploma
    Diploma
     Graduated with 4.0 GPA
     Type 76 wpm
     Completed administrative procedures, accounting, ms office training

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