Fuqua Casebook 2019-2020 PDF

The Duke MBA
Consulting Club Casebook

2019-2020
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Editor’s Note
Welcomestudents:
The Duke MBA Consulting Club (DMCC) is proud to present the 2019-2020 DMCC Casebook. This year we have included
14 brand new cases. The objective of this book is to help you prepare for your upcoming consulting case interviews. Case
interviews are an integral part of the hiring process for consulting firms. These interviews give you the opportunity to
showcase your communication, client, creative and analytical skills to your interviewer. This book was developed to
complement the Duke MBA Consulting Roadmap curriculum. We hope that using both will help lead you to success during
the upcomingrecruitingseason.
Included are industry one pagers to give you an overview of each industry. Although we cannot prepare you for everything
you might encounter during your case interviews we went to great lengths to diversify the case content. Current cases cover
a wide variety of topics from healthcare to travel, across several problem types. Finally, we have included a resource page
and feedback form to help you prepare and help us improve the casebook.
This casebook could not have been completed without all of the wonderful cases submitted by your classmates. We would
also like to thank our friends at other MBA programs for sharing with us their old casebooks to supplement the cases
herein.
We wish you luck with your preparation and would like you to remember that your fellow DMCC members are here to help!
Please reach out to anyone on the cabinet if you feel that you are not “cracking the case”. Lastly, to the students of other top
MBA programs using this casebook during their preparation, we warmly welcome you to“Team Fuqua.”
Good luck!
Francisco Ochoa and Megha Tak

The DMCC 2019 CasebookTeam
Acknowledgements
This casebook would not have been possible without the case contributions from the following second
year students:
Caitlin O'Connell , Rachel Pennington-Hill, Zack Brenner, Allie Broas, Jeff Goodman, Alexandra
Herrera, Swapnajeet Padhi, Kevin Rahill, Reed Romine, Brad Travis, Alan Cohen, Liz Pogue, Rachel
Jacobs, Camille Botts, Amanda Keaney, Jose Barrientos
Casebook Overview
• The first section provides key industry one pagers followed by a case table of
contents and practice cases
• Qualitative and quantitative case difficulty is identified within the case table of
contents; difficulty is rated as easy, medium and difficult. Medium is considered to be
at the level of a typical interviewcase.
• Ask the behavioral questions EVERY TIME you give a case!
• Most cases are adaptable, so try to familiarize yourself with the case prior to giving it
• Print exhibits before giving the case or be prepared to share digitally (we tried to
ensure that all exhibits are effective when printed in black and white, but recommend
double checking your print outs to be sure!)
• HAVE FUN!
Industry Overviews
Consumer Packaged Goods (CPG)
CPG companies provide consumers with a range of household products
Products/services
such as cleaning agents, beauty products, snacks, pet foods, etc.
Revenue Volume of goods sold; Price premium on brandedgoods
Sales and Marketing (branding, discounting); COGS (rawmaterials,

Costs packaging, and processing)
Competitive Procter & Gamble (P&G), Unilever, Clorox, Mondelez, Frito Lay
landscape Private label products, home remedies
(competitors, substitutes,
new entrants) Chobani, Casper
Customers Walmart, Sams, Costco, Target, Grocery stores, Convenience stores
Distribution Wholesale to customers (Walmart, etc.)

channel(s) Direct (limited web distribution through Amazon andothers)
Suppliers/ Supply chain varies widely by product and region; plants are
supply chain owned/operated or contract manufactured
Activist investors push cost cutting and selling non-core brands; private
Key trends label growth; innovation/brand/digital is critical to fight product
commoditization; direct-to-consumer movement 7
Oil & Gas
Products are categorized along the value chainas upstream/downstream.
Products/services
Upstream: oil and natural gas. Downstream: chemicals and plastics
Revenue Volume of goods sold; Priceis generally determined by global indices
Costs Extraction costs, COGS, labor, technology and licensing
Competitive Upstream: BP, Shell, Aramco, Exxon Mobil

landscape Oilfield services: Schlumberger, Halliburton, BakerHughes
(competitors, substitutes,
new entrants) Downstream: BASF, Dow, SABIC
Customers Governments, CPG producers, Utilities companies
Distribution Wholesale to customers: in large quantities

channel(s) Traders: in smaller quantities
Suppliers/ Products are mostly transported in large quantitiesby vessels and require
supply chain long lead times.
Oil prices have been volatile over the past few years. Recent American
Key trends
shale oil boom, & slowdown have seen the price of oil have high variance.
8
Manufacturing
Includes companies in the business of mechanical, physical, or chemical
Products/services
transformation of materials/substances/components into new products
Revenue Volume of goods sold; Price premium onbranded goods
Process efficiency, supply chain management, labor, raw materials

Costs
commodities, channel management, marketing, capital investment
Competitive
landscape General Motors, Chrysler, Ford, Toyota, Honda, Boeing, Airbus, GE,
(competitors, substitutes, Phillips, Siemens, Caterpillar, Honeywell, Dow, Corning, HP,Intel
new entrants)
Varies by industry and position in supply chain, can be consumers or raw

Customers goods to businesses
Distribution Retail to consumers (Walmart, etc.)

channel(s) Wholesale to businesses
Suppliers/ Supply chain varies widely by product and region; plants are
supply chain owned/operated or contract manufactured
Increased automation increasing cyclical nature, location is sectorand
Key trends
customer dependent (“next-shoring”), TRUMP & reshoring
9
Financial Services
Products/services Deposit-based services, credit cards, consumer loans (personal and business), payments,
insurance, mortgages, securities, private wealth management, underwritingfor IPOs, retirement
accounts, real estate loans
Revenue Net revenue is the spread between bank’s borrowing cost and the interest rates charged to
borrowers; fees
Costs Overhead (branches, administration, compliance); Salaries; Bad Debt Expense; Marketing
Competitive Large national players (Wells Fargo, Bank of America, Citi) compete with regionalbanks.
Largest players’ services extend well beyond commercial banking to investment banking,
landscape (competitors,
securitization, proprietary trading, etc. with services that are increasingly opaque
substitutes, new entrants)
Customers Individual consumers

High net worth consumers (prioritysegment)
Small/medium businesses without sufficient size for larger investment banking financing
services; Private companies going public looking for underwriting
Distribution Still large face-to-face presence with bank branches, tellers, etc.
channel(s) Increasing use of ATM services, online banking
Banks increasingly offer credit cards, home loans, etc. as means to increase asset base
Suppliers Private deposits from individuals and corporations
Key trends Consolidated, mature industry with primary growth through acquisitions
Demographic shift (baby boomer aging) creating large market for retirement products
Offshoring of various functions to reduce expenses (e.g. call centers, back office functions)
10
Healthcare (Provider)
Care provided to patients in doctor’s offices/clinics, urgent cares, emergency departments, acute care
Products/services facilities, etc.
Patients typically are billed for the facility fees (ex. Hospital beds, medication, etc.) as well as for physician
services received
Net Patient Service Revenue: revenue for care provided minus bad debt expense
Revenue
Academic institutions and other health systems often receive philanthropy
Corporate shared services (Admin, IT, Finance, Legal, etc.), salaries (physician groups often contracted),
Costs pharmaceuticals, capital expenditures for large facilities, equipment,etc.
Consolidation among smaller regional health systems or by acquisition of larger health systems
Competitive
Increased emergence of Urgent Care facilities (ex. CVS MinuteClinic)
landscape (competitors, Decreased power from smaller organizations to negotiate favorable rates withpayers
Any one in need of health care services – high costs as baby boomers continue to age
Customers
Specialized pediatric facilities, rehabilitation facilities, hospice care, etc.
Hospitals (acute care), clinics, doctor’s offices, emergency departments, urgent care,telemedicine
Distribution
Large health systems, IDNS (Investor owned), regional health systems, academic institutions urgent care
channel(s) facilities
Suppliers to healthcare providers: pharmaceutical companies, technology providers (ex. radiology equipment,
Suppliers healthcare IT)
Pay for performance

Key trends Potential changes to reimbursement should changes be made to the to the Affordable Care Act
Increase in technology (telemedicine, electronic medical records, etc.)
11
Private Equity/Investments
Products/services Equity that is not publicly traded
Common forms include Leveraged Buyouts (LBOs), Venture Capital (VC), Mezzanine Capital,
Distressed Investments, and Growth Capital
Revenue Return on investments,managementfees
Levers pulled to increase revenue: timeframe, identifying efficiencies, new management
Costs Investment expenses, legal, technical assistance to firms, administrative expenses, travel, labor is very
costly (few and highly paid employees), taxes
Competitive Supply of capital greater than demand

Large (e.g. KKR, Carlyle, Blackstone, TPG), Mid ($250M to $5B), and Small Market PE shops
landscape (competitors,
Customers New customers of PE deals may be corporations

Institutional investors
Customers can range from small family-owned companies to largecorporations
Distribution Leveraged Buyouts: controlling interest (of equity) is acquired through high borrowing
Venture Capital: investors give cash in exchange for shares/control; typical with start-ups
channel(s) Mezzanine Capital: financing that contains equity based options and subordinated debt (e.g. convertible
loans)
Growth capital: financing to expand, restructure, or enter new markets with little change in management
Distressed Investments: investing in financially stressed companies
Suppliers Private investors, large corporations,foundations
Key trends Larger amounts of equity required for eachdeal,

Startup financial performance not always meeting high valuations
Health care and tech are seeing most of the activity
Buying and selling of current PE commitments likely to increase over the next few years
Growing need for PE firms to have cash margins
12
Pharmaceuticals
Brand name/originator drug manufacturers produce original patent-protected (for a certain period of time) drugs for
Products/services human and animal diseases. Generic drug producers produce ‘copy-cat’ drugs (with the same medical result) at a
lower development cost when the originator drug’s patent expires.
Size of specific treatment area / level of competition; Buy-in from doctors that will prescribe; Speed to market (1st to
Revenue market is important)/ expertise in difficult products (for generics). Dosage and frequency of drugs can alter revenue.
Revenue can come directly from patients, but most is received from third party insurers)
VC: sales and marketing (doctor visits, sponsored studies); FC: R&D (drug discovery, formulation, clinical trials; a lot
Costs of this is now outsourced; generic companies only need to perform clinical trials and are therefore fast to come to
market once a patentexpires)
Success contingent on drug effectiveness, adoption/buy-in from doctors, coverage approval from private and public
Competitive insurers, patient adherence and ease of use. Products compete within various treatment areas (T): cancer,
landscape (competitors, cardiovascular, psychology etc. US, Europe and Japan are largest markets although emerging market opportunity
substitutes, new entrants) (eg. China, India, Brazil) is growing. In the US, the Food & Drug Authority (FDA) needs to approve all drugs before
sale. Generic drugs are treated as substitutes and usually receive more favorable reimbursements by insurers.
Doctors who prescribe thesemedicines

Customers Insurance companies that pay for them (i.e. private insurers, Medicare (over 65), Medicaid (low-income/disabled)
Patients/consumers who need these drugs/medicines
In some emerging markets officials (provincial and central government) may control channelaccess
Over the counter (“OTC”, can be sold without prescription); Retail outlets – CVS, Walgreens; Mail order/online;
Distribution hospitals; pharmacies; doctor’s offices; B2B: Distributors/intermediaries
channel(s)
Drug manufacturer  Drug wholesaler/distributor  retailer/pharmacy/doctor’s office/hospital  patient
Suppliers/
supply chain
Price competition from generic drug manufacturers. Increasing pressure from health insurance companies and
Key trends hospitals to reduce prices. R&D challenge of finding high revenue drugs (‘Blockbusters’ have annual sales > $1B).
Weaker investments in R&D in recent years. Loss of patent on key drugs for many large pharma companies,
especially for specialty biologic drugs in the next 5 years.
13
Airline
Products/services Air transportation for passengers and cargo
Revenue Ticket sales, baggage fees, food and beverage sales, freight fees, new classes (Economy Plus as well
as Economy “Basic”)
Costs Fuel, food and beverage, ground crew, air crew, aircraft lease/payments, airport fees, IT/admin fees,
frequent flier program fees, marketing and sales, offices, hangars, INSURANCE.
Competitive Legacy carriers (Delta, United, American, Lufthansa, Air India, British Airways) compete with each other
and are also competing with low cost carriers (Southwest, Allegiant Air, Frontier Airlines, Eurowings,
landscape (competitors, Gogo Air). New entrants are more common in the low cost model. Barrier to entry include available gate
substitutes, new entrants) space / airport leasing agreements and extremely high startupcosts.
Customers Individual passengers, corporate travelers, travel agents/websites, freight/cargo shippingcompanies.
Distribution Direct from the airline (website, at the airport, over the phone), travel agents (website, in person, over the
phone), through other providers as a bundle (cruise and flight bundle, hotel and flight bundle etc.),
channel(s) increasing number of tickets sold through trip aggregators (Kayak, Priceline,etc)
Suppliers/ Aircraft manufacturer, avionics manufacturer, aircraft leasing companies, fuel providers, airport
operators, flight training providers, catering providers, aircraft maintenanceproviders
supply chain
Key concepts Metrics: Available Seat Miles (Total # seats available for transporting) * (# miles flown in a period),
Revenue Passenger Mile (RPM) = (#Revenue-paying passengers)*(#miles flown in a period), Revenue
per Available Seat Mile = (Revenue) / (# seats available), Load Factor -- % of available seating
capacity which is actually filled with passengers
14
Media
Products/services Media sector includes print, audio and video content generation anddistribution.
Revenue Advertising is a key revenue driver, additional revenue sources are subscriptions, one-time
purchases (video on demand, DVD purchase), licensing fees. For online portals (NetFlix, Hulu,
etc.) the key value driver is content.
Costs Production costs (salary, technology, location fees etc), distribution costs, marketing and
advertising, promotions, capital costs (studios, equipment etc.)
Competitive Highly competitive with a few major players owning most of the market. Fight over content
exclusivity is a big issue among legacy players (Netflix, Hulu) and content providers (Disney
landscape (competitors, etc.). Traditional cable companies getting hurt by these web-based solutions.
Customers Individual viewers are part of the product for most ad-revenue driven models. The main
customers there are the advertising companies. For subscription based models, the end viewer
or consumer of the content is thecustomer.
Distribution Online streaming is the fastest growing channel, tradition distribution through retail outlets still
exists. Additional distribution through theaters and other ‘live’events.
channel(s)
Suppliers/ Technology providers (particularly internet service providers are becoming key in allowing high
speed streaming), actors, artists and musicians
supply chain
Key trends Online streaming and cord cutting is changing the industry. There is a large focus on creating
and controlling content. Companies such as Netflix and Yahoo are starting to create original
content to remain competitive
15
Technology
Broad industry consists of PCs, servers, semiconductors, internet service providers, communications providers and
Products/services equipment, IT services, software and application development, and internet companies. Is part of every industry
Varies by type of product. For PCs revenue is primarily from sales of PC and also from support, for internet mobile
Revenue applications revenue is driven by clicks on ads. IT services revenue is tied to staff utilization per employee.
Costs vary by the product, for software the initial R&D cost is high but the marginal cost for production is negligible.
Costs For PCs and servers input costs include component costs, labor costs, distribution and support costs.
Semiconductors have high fixed costs.
Few large competitors in the PC and server space, many competitors in the software and application development
Competitive space. Internet companies have low barriers to entry and thus a highly competitive environment; acquisitions of
landscape (competitors, smaller players are common by the internet giants.
Varies by product: ranges from individual customers and corporations to companies looking for advertising channels.
Customers Internet companies tend to be B2C (ad click revenue), while companies such as IBM, Oracle, Cisco focus on B2B.
Distribution through retail outlets and B2B channels for hardware, online distribution through app stores/ websites
Distribution for software. Limited distribution of software through physical media
channel(s)
For hardware: various suppliers include raw material providers, semiconductor manufactures, machine and
Suppliers/ technology providers
supply chain For software: supply chain includes software testing houses, distribution through 3rd party such as app store
Acquisition of talent and technology by established industry players. Freemium and ad-driven revenue models for
Key trends software. New technologies entering the business segment: Internet of Things, cloud computing, big data
(predictive) analytics, mobile (computing everywhere), 3D printing, machine learning.
15
Resources & Feedback (TBD)
Fuqua Casing Resources
• Prior DMCC and other schools’ casebooks are accessible at:
https://orgsync.com/117005/files/807678
•Included in this year’s book is a case from BCG and on OrgSync cases from PWC. In
prior years other firms have provided sample cases. Please refer to older Fuqua
casebooks for these examples, which are reflective of actualcase interviews.
Feedback
•Every year, DMCC prepares a casebook for Fuqua students. Many of these
cases are new and therefore may still have small edits or areas for improvement.
Your feedback is welcome on any case and is particularly helpful for next year’s
casebook team.
• To submit feedback, please fill out this form:

https://tinyurl.com/yc5kbwj8
17
Case List
Case# Name Industry Case Type Qual Quant
1 Blockbuster Biosimilars Healthcare Growth Strategy Difficult Easy
2 Shop ‘til you(r profits) drop Retail Profitability Easy Medium
3 Queen Bae CPG Growth Strategy High Medium
4 Nautical Nonsense CPG Growth Strategy Medium Easy
5 ICEAP Healthcare Investment Decision Medium Medium
6 PSG over the sky! Banking Growth Strategy Medium Medium
7 Fuqua Equity Partners PE Market Size Medium Low

Considers Skincare Solutions
18
Case List
Case# Name Industry Case Type Qual Quant
8 Upper Goes South Technology Market entry Medium Medium
9 High Strung Entertainment Profitability Difficult Medium
10 Consulting Impact Consulting Consulting Profitability Difficult Difficult
11 A B-e-a-utiful Case Consumer Goods Growth Strategy Medium Medium
12 Telco Towers Telecommunications Growth Strategy Medium Easy
13 To Port or not to Port Consumer Goods Go / No Go Difficult Medium
14 Don’t Break the Bank Financial Services Revenue Maximization Medium Difficult
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“Greatest Hits” Case List
Case # Name Industry Qual Quant
15 Activist Action (‘15-16) Consumer Products Difficult Difficult
16 Goodbye Horses (‘16-17) Healthcare Difficult Medium
17 Sardine Airlines (‘16-17) Transportation Medium Medium
18 Fringe Science (‘17-18) Healthcare Difficult Medium

E-Commerce
19 Congo's Drumming (‘17-18) Difficult Medium
Operations
20
Blockbuster Biosimilars
Industry: Healthcare
Case Type: Growth Strategy
Led by: Interviewee
Quantitative Level: Medium
Qualitative Level: High
21
Behavioral Questions
Question 1:
• Tell me about a time that you had to convince someone senior in your organization.
Question 2:
• Tell me a time that you leveraged data to make a decision.
22
Prompt #1:
• Your client is a multinational pharmaceutical and biologics company thatspecializes
in innovative therapies across different disease types. The company is forecasting
that biosimilars, a drug compound that is designed to have active properties similar to
those of a drug that has already been licensed, will be released by a competitor
within the next 12 months that will be marketed as replacements to your top grossing
blockbuster drugs causing a significant loss of revenue. Your client has a long history
of revenue growth, and has hired you to see how it can continue to grow.
Case Background:
– Client/Company information
• $50B a year in Revenue. Global Organization. Revenue Loss is Forecasted at 5% ($2.5B a year, so that is the number we are
looking for).
– Industry/Competition information
• Lots of Smaller/Newer Biotech companies with promising drug pipelines. The industry is shifting from blockbuster drugs
generating majority of revenue to more personalized and targeted drugs with higher impact, but smaller patient population.
– Product information
• Currently commercialize 40 drugs with a very strong pipeline. The company has products in all major disease types, but is
known for its oncology drugs, and believes that oncology will continue to be the future of the company
• We do have promising late stage pipeline that we will give more information later on in case
– Value Chain/Revenue information
• Already in all major global markets. Large and robust manufacturing facilities regionally located in the United States
– Any constraints on the case
• Want the $2.5B in revenue ASAP.
• Would like at least a 50% ROI on any acquired assets
• Costs are not an issue, and should not be explored.
23
Framework Buckets:
• Organic vs Inorganic Growth
• Organic
– Current Drug Pipeline
• Timeline to launch within 12 months
– Marketing Strategy
– Raise Pricing
• Inorganic
– Acquire Assets from a competitor
– Do a joint venture with a competitor
– Acquire small bio/pharma company
• Lead the student to see what we have in our current pipeline.
24
Brainstorming
Prompt: Analysis:
• Our client has two assets that are nearing • We are looking for the ways the student
commercialization. What would you need would size the market. Following this brief
to know to determine how much revenue brainstorm, we will present #’s to the
the drugs can generate? student that will help the student develop
a market size. The candidate should
present information such as:
• Patient population, market penetration,
cost of drug per treatment, # of times to
take the drug, reimbursement rates, payer
mix, chance of making it to market
25
Exhibit #1 (Please Read Out the #’s; Do
Not Share This Page)
Asset Patient Estimated Cost Per # of Times Chance of

Population Market Treatment Per Year To Making it to
Penetration % Take Market
Treatment
Red Pill 1M 10% $5K 5 50%
Blue Pill 5M 25% $2.5K 1 25%
26
Interviewer guidance on Exhibits
Exhibit #1 Guidance: Analysis:
• Have the student walk through these #’s. • The student will see that Red Pill has an
Do not show them the paper expected value of $1.25B of revenue,
while Blue pill has one of $781.25M.
Together these are just over $2B.
• A good candidate will see that we need
another $500M and lead the case towards
other avenues of getting this.
27
Brainstorming
Prompt: Analysis:
• How else can our client generate an • The ultimate goal of this brainstorm is
additional $500M in revenue? to lead our candidate to the next exhibit
of acquiring new asset.
• Candidate can get creative here
28
Exhibit #2
COST TO ACQUIRE COMPANY AND REVENUE

GENERATED ($M)
Cost Revenue
IMMUN OL OGY COMPANY A 400 600
ONCOLOGY COMPANY B 500 650
ONCOLOGY COMPANY A 400 600
29
• Our client is only looking to purchase one • The student will see that all 3 will get the
of these firms. Have the student tell us company to its revenue goal. The student
which of these firms they would should choose Oncology A because it has
recommend. the 50% immediate ROI, and it is in
oncology disease type.
• Our client is looking for an immediate

50% ROI on the investment
• The Student should pick Oncology A over
Immunology A. While they both have the
same #’s. Our client is known for its
oncology practice, and has the better
expertises in that disease type.
30
Shop ‘til you(r profits) drop
Industry: Retail / Food
Case Type: Profitability
Led by: Interviewee
Qualitative Level: Easy
31
Question 1:
• Tell me about a time that you solved a difficult problem using data or analytical
problem solving.
Question 2:
• Tell me about a time you faced a conflict with your direct manager or supervisor and
needed to address it in order to solve a larger problem at work.
32
Prompt #1:
• Your client, SaveRite, is a large grocery retailer who is under pressure from new
leadership to improve historically flat profits within the company. They have come to
us to help identify the source of this plateau and develop a plan to increase
profitability within the company.
Case Background:
– Client/Company information: Client operates national grocery chains, with

nationwide presence and operating only in physical retail locations.
– Industry/Competition information: Growth within industry is positive. Competition
not experiencing similar declines in profitability. No new players.
– Product information: No information at this time about products driving profitability
problem.
– Value Chain/Revenue information: Buys food from suppliers, sells to customers.
– Timeline: ASAP.
33
Framework Buckets:
• This case is intended to be a straightforward profitability case and the framework
should reflect that. The candidate should break out profitability into revenues and
costs, as well as include a bucket to evaluate the market overall (even if they asked
and received the information about the market and competitors in the prompt).
• For revenues, they should hone in on specifics about grocery stores, focusing on
products carried, opportunities to increase foot traffic and customer bases, as well as
opportunities for expansion in high traffic areas.
• For costs, they should focus on fixed costs associated with grocery stores (significant
capital expenditures and rent/owning costs with physical retail presence) as well as
variable costs (COGS along the supply chain, variable labor costs, etc).
• Framework can have competition and market dynamics however they are not
important for this case.
34
Exhibit #1
SaveRite Financial Statements
2012 2013 2014

Revenue ($M) $360 $378 $397
Expenses ($M)
COGS $50 $60 $72
Wages $95 $100 $105
Corp SG&A $10 $10.5 $11
Overhead $40 $42 $44
EBITDA ($M) $165 $165.5 $165
35
• The interviewee should be aware quickly • Analysis for the exhibit to have 2 parts –
that these are financial statements for – Basic: Revenues are growing steadily, but
SaveRite over the past three years, COGS growth YoY is much more
detailing the revenue, cost, and profit significant than any other growth
growth. (revenue and other costs) – leading to flat
• No math is necessary to know increase in profits.
COGS is driving profitability issues, but is – Second order insights: Revenues are
a mark of an exceptional candidate if they growing by 5% YoY, as are the majority of
do it without prompting when pulling costs. COGS seem to have experienced a
insights from exhibit. 20% YoY and are the reason behind flat
profits since 2012.
36
Brainstorming
Prompt: Analysis:
• What are some ways our client could Run through list of cost-cutting ideas:
reduce costs of goods sold within this • Renegotiate contracts with suppliers to
category? lower costs
• If candidate asks about why this isn’t an • Reduce order quantities = reducing
issue for competitors, hand them next holding and inventory costs
exhibit. • Build relationships with new suppliers with
lower costs
• Otherwise, if they bring up supplier
• Building out private brand
contracts, you can say, noting that this
isn’t an industry-wide issue and our
competitors share many of the same
suppliers, what information would be
useful to look at?
37
Exhibit #2
22 18
21 17
17 7
14 4
6 Shipping Costs 3 4
Shipping Costs 5 3
6 Purchase Price 2 2
6
Purchase Price 5
9 Direct Labor 9 11 11
Direct Labor 7 9
2012 2013 2014 2012 2013 2014

Fresh (Produce) Dair
y
32 13
29 11
5 3
5 10
15 2
Shipping Costs 2
1 2
Shipping Costs 4 11 14 1
Purchase Price
Purchase Price 5
Direct Labor 7 8 8
Direct Labor 6 13 13
201 201 201 201 201 201

Dry Commodities
2 3 (Flour, Sugar)
4 Alcohol 2(Hard Liquor,
3 Beer,
4 Wine)
All costs are in $M 37
• Interviewee should note that within • Analysis for the exhibit to have 2 parts –
COGS, all costs remain steady or – Basic: COGS are increasing steadily YoY
increasing relative to each other except except for purchase price within Dry
for what our client is currently paying Commodities, which is increasing quite
suppliers within the dry commodities rapidly.
category. – Second order insights: Purchase price for
• Give candidate next slide to look into dry Dry Commodities is driving the out of
commodity product mix at competitors. control growth within COGS for SaveRite,
most likely resulting from being over-
charged by suppliers. Do we have
information on these suppliers or what
our competition is paying these
suppliers?
39
Exhibit #3
Competitive Product Portfolio for Dry Commodities
8
7 National Brand 1
National Brand 2
National Brand 3
# 5 5 Private Brand
Products 4 4
Carried 3 3 3
2 2
FoodsRUs Green Giant Z-Mart
Grocery Chains
40
• Interviewee should note that competitors • Analysis for the exhibit to have 2 parts –
seem to have moved to carrying more – Basic: Competitors all have more
private brand products than national significant private brand presence in dry
brand for dry commodities. commodities than national brand
presence.
– Second order insights: Above insight
paired with hypothesis about why this
move happened (suppliers charging too
much, customer indifference in this
category to National Brand vs. Private
Brand). Interviewee will want to
understand why the move happened and
ask for any information about willingness
to pay or customer attitudes towards
private brands.
41
Exhibit #4
Customer Willingness to Pay Survey

6
National Brand
5 Private Brand
4 4
Customer
Preferred 2 2
Price
Sugar Flour Baking Mix
Item within Category
42
• Interviewee should note that customer • Analysis for the exhibit to have 2 parts –
WTP for private brand dry commodities is – Basic: Customers are willing to pay the
essentially similar to national brand WTP same price for private and national
and they perceive no difference in quality brands.
of the two. – Second order insights: Customers are
• If candidate asks for Exhibit 4 – The price willing to pay the same price for private
is in $ and national brands likely because little
to no brand loyalty exists within this
category for customers at our store. Since
private brands are cheaper to produce
and mitigate supplier power /
overcharging, our client should explore
private brand migration within this
category.
43
Recommendation
Recommendation
• Prompt: You meet the CEO in the lift before the final presentation and he wants to
know the recommendation.
• Recommendation: Our client should focus entirely on private brand selection within
its dry commodities (sugar, flour) department. Suppliers charge too much for these
items, causing our competitors to move to entirely private branded categories to
reduce costs, made even further attractive by the fact that customers are indifferent
to brands and lack brand loyalty in these categories. This move would save our client
$XX and return the category to its prior profitability.
Risks and Next Steps:

• A potential risk would be compromising key relationship with suppliers if they supply
our client with other food besides flour and sugar.
• Next steps can be evaluating portfolio of products with this supplier to determine
waterfall implications of discontinuing their product in this category.
44
Queen Bae
Industry: CPG
Case Type: Growth strategy
Led by: Interviewee
Qualitative Level: Medium
45
Question 1:
• Discuss a time you had a conflict with a superior and how you resolved it.
Question 2:
• Tell me about a time you failed and what you learned from that situation.
46
Queen Bae
Prompt #1:
• Your client is Royal Honey, a manufacturer of premium organic honey that purchases
its raw honey from a single farm in the Midwest. Despite record-high demand for
high-quality organic honey nationwide, Royal Honey has experienced a gradual
decline in profitability in recent years. Its CEO has come to you to determine why the
company’s financial state has rapidly deteriorated over the past four years and to
develop a turnaround strategy for the company.
Case Background:
• Overall Goal - Company wants to return to FY16 profitability in two years
• Competition/Market
- Declining revenue and profitability for all major competitors, but not to the same extent
as Royal Honey.
• Product
- Royal Honey sells only one product: organic golden honey
• Value Chain/Revenue Information
- Royal Honey purchases raw honey from suppliers and manufactures organic golden
honey.
- It sells to domestic high-end grocery stores (e.g., Whole Foods) nationwide
47
Queen Bae
Framework Buckets:
• Strong framework should focus on honey manufacturer value-chain. Possible
Buckets include:
– Raw Honey Procurement
– Honey Manufacturing/Processing (Operations)
– Warehousing/Storage
– Distribution/Sales
• Strong frameworks can also include:
– Honey market analyses
• New market entrants
• Shift of honey demand from food product to consumer goods (e.g., chapstick)
– Revenue/Cost analysis
• Price/volume changes
– Environmental/regulatory factors
• Honeybee population decline
• FDA considerations
48
Exhibit #1
250
210
200
200 190
180
Revenue
150
Cost of goods
Sales and marketing
120 120
120 120 Overhead
100 Other
50
30 30 25 25
20 20 20 20
0 10 10 10 10
FY16 FY17 FY18 FY19
49
1Exhibit #1 Guidance: Analysis:
• Candidate should draw the following
• Exhibit 1 represents Royal Honey’s
revenue and expenses ($ in millions) over insights from Exhibit 1:
– Revenues have declined $30M and profits $25M over
past 4 years.
past four years
– Expenses have remained relatively stable on a dollar
• If candidate asks for more information on basis but significantly increased as a percent of revenue
– Case Objective is to return to FY16 profit ($30M), thus
revenue, state that the Royal Honey need to increase profit $25M by FY21
selling price has remained consistent at
$10/lb. • Strong candidate should realize that:
– Domestic market demand is growing nationwide but
Royal Honey revenue is declining
• If candidate askes, mention cost of goods
– Given that price has remained stable, Royal Honey
includes raw honey, processing, faces declining sales volumes and increasing cost of
manufacturing, bottling, labeling. goods dilemmas
• Candidate should want more details on
• Once candidate requests additional the increased cost of goods and declining
information relating to sales volume or sales volume
cost of goods, move to Exhibit 2.
50
Exhibit #2
Northeast
Total Domestic Supply of Raw Honey Southeast
Midwest
1,200 Southwest
West
Value of production ($ in millions)
1,100
1,000
900
800
700
600
500
400
300
200
100
0
FY16 FY17 FY18 FY19
51
Interviewer guidance on Exhibits 2
• Exhibit 2 represents total domestic supply • Candidate should draw the following
of raw honey by region over the past 4 insights from Exhibit 2:
– Domestic honey production has decreased by ~$200M
years
over the past four years
– The Midwest has been impacted the most, declining
• Candidate should recognize that Honey $120M (from $620M to $500M)
– Decline in honey production has led to increased prices
Production has been declining of raw honey
• If asked for more information on the • Strong candidate should realize that:
decline in honey production, mention that – Since Royal Honey sources its honey from a single farm
in the Midwest, it is likely facing supply constraints
bee populations have been declining
– Therefore, Royal Honey is unable to meet demand for
nationwide and that populations in the its products and is missing out on millions of dollars of
Midwest have been particularly impacted sales
• Candidate should want to explore
• Once candidate realizes that supply additional sources of honey beyond the
constraints are driving up the cost of raw United States
honey AND/OR that the company cannot
meet demand, move onto brainstorm
52
Brainstorming
Prompt: Analysis:
• Based on your request, our client has • The interviewer should mention several factors
but should primarily focus on expanding Royal
presented us with some additional
Honey’s procurement of raw honey. Ideas
information. For the past few years, include:
honeybee populations in the United – Expand procurement beyond single Midwest farm to
States have been declining. This has source raw honey internationally (e.g., Mexico, South
America)
resulted in limited availability of raw honey
– Invest in R&D to develop animal-free honey product
as well as rising prices. This trend has – Invest in R&D to develop sustainable
especially impacted Royal Honey as its practices/technologies that better preserve beehive
Midwest supplier has declining raw honey populations
production and as a result has increased – Raise price of honey sold at stores
– Change formulaic mixture of Royal Honey to utilize less
its price annually. raw honey, thus expanding volume
– Vertically integrate or partner internationally
• Given this information, what should our • Strong candidates will also point out the
client consider to increase profitability? difficulties of:
– New supply agreements
– International supply chains and add’l costs
• Once candidate wants to explore – International taxes, trade agreements, tariffs
additional raw honey procurement – Potential impact of FDA regulations
sources, move to next Exhibit
53
Exhibit #3
Supplier Available raw Raw Honey Cost Other Cost
Location honey supply Considerations*
Current 20M pounds $7.25 / lb $2.50 / lb
Mexico 10M pounds $6.00 / lb $3.00 / lb
Brazil 10M pounds $4.50 / lb $5.00 / lb
S. Africa 5M pounds $3.50 / lb $4.50 / lb
China 5M pounds $3.50 / lb $4.50 / lb
*Other cost considerations includes all additional costs beyond raw honey necessary to sell finished goods (e.g.,
transportation, manufacturing, SG&A, etc.).
Interviewer guidance on Exhibits 3
Exhibit #3 Prompt: Analysis:
• Given our recommendation to expand raw • Candidate should draw the following
honey procurement, our client has insights from Exhibit 3:
– Prioritize cheapest sourcing first: 1) China & S. Africa 2)
provided us with a list of potential
Mexico 3) Brazil 4) Current
international raw honey suppliers as well – Profit per pound by Country:
as its current supplier price. • China/S. Africa: $10 – $8 = $2/lb
• Mexico = $10 - $9 = $1/lb
• Brazil = $10 - $9.50 = $0.50/lb
• The company estimates that there will be • Current = $10 – $9.75 = $0.25/lb
demand for 30M pounds for Royal Honey
– Answer (not considering minimum
nationwide in FY21. Assuming a sale
purchase order):
price of $10 per pound, what is the • (5M x $2) + (5M x $2) + (10M x $1) + (10M x $0.5)
optimal raw honey procurement strategy = $35M profit
for Royal Honey to maximize profit?
• Strong candidate should realize that:
• Only if asked for current contract – Current sourcing contract requires purchase of 10M
pounds of raw honey annually
terms, mention that Royal Honey has – (5M x $2) + (5M x $2) + (10M x $1) + (10M x $0.25) =
minimal purchase order of 10M pounds $32.5M profit
annually with its Midwest supplier.
55
Queen Bae
Recommendation
• The CEO has just walked in the room. What is your recommendation moving
forward?

• Recommend implementing expanding procurement internationally which will exceed
goal of $30M of net income in FY21 by 8.3% ($2.5M).
• Risks include establishing new international supply chains, FDA regulation
compliance, competitor response, changing customer demand, continued decline of
honeybee populations, and quality control of new suppliers.
• Next steps are to perform due diligence on new suppliers, establish shipping
contracts, and expand production capacity to the extent necessary.
56
Nautical Nonsense
Industry: Food / Entertainment

Case Type: M&A
Led by: Interviewee / Interviewer
Quantitative Level: Easy
57
Question 1:
Tell me about a time that you encountered conflict on a team. How did you handle it?
Behavioral
Questions
Question 2:
What to hope to learn most during your internship / full-time position?
58
Nautical Nonsense
Prompt #1:
Mr. Krabs, the owner of the restaurant “The Krunchy Krab”, has a predicament. The Krunchy
Krab has reigned as king of the Martini Bottom casual restaurant market for quite some time,
however, their primary competitor, “The Clam Bucket”, which is run by Mr. Krabs’ arch
Nautical
nemesis, Plankton, has been rapidly stealing market share from the Krunchy Krab for the last
few years. Krabs has hired your consulting firm to figure out how to solidify its place as the
Nonsense
dominant player in the market. Last year, the Krunchy Krab brought in $500K in revenue.
What should Mr. Krabs do to improve sales this year?
Case Background:
Additional Information to give the candidate if asked:
• Client/Company
– The Krunchy Krab currently sells only 1 product, the “Krunchy Patty”, which is a 100% lean beef burger
– Last year, the Clam Bucket brought in $400K in revenue
• Market
– The Krunchy Krab competes in the casual restaurant market in Martini Bottom which is a $1.5M market located just outside
the U.S.
– The casual restaurant market is fairly concentrated in Martini Bottom – in addition to the Clam Bucket and the Krunchy Krab,
there are a few other smaller competitors
– We don’t have any information as to why the Clam Bucket has been stealing market share at the moment
• Goal
– Mr. Krabs is eager for retirement, so he wants quick results. The primary objective is for the Krunchy Krab to increase annual
sales to $750K THIS year (a 50% share of last year’s total market size). 59
Nautical Nonsense
Framework Buckets:
•Suggested buckets for a framework for this case include:
Organic Growth
– Same Products, Same Markets
Framework
Improve the customer experience
Build a referral or rewards program / initiative
Hire more staff to accommodate customers in peak times
Increase hours of operation
Increase / decrease prices
– Same Products, New Markets
Increase marketing efforts
Expand into new markets / regions geographically
– New Products, New Markets
•Introduce a new product line (e.g. hot dogs, fries, veggie burgers)
Inorganic Growth
•Acquire a competitor to quickly gain market share and generate synergies
Interviewer Guidance
• Interviewee should stray away from a profitability framework (revenue and costs) and
instead focus on ways to increase market share (improving sales)
• Interviewer should point to the acquisition option as the best path considering the short
term objectives of Mr. Krabs. If they do not recognize this, continue to nudge the
interviewee in the direction of inorganic growth. Next, show them exhibit 1. 60
Exhibit #1
Mr. Krabs agrees that with his short-term goals in mind, an acquisition is the best route to
take. Which of the following restaurant(s) would you recommend that the Krunchy Krab
acquire in order to meet those goals?
Restaurant Price Annual Rev. Synergy Potential
Sandy’s Steaks $500K $250K LOW
Squiddy’s Sandwiches $375K $125K LOW / MEDIUM
Flying Dutchman Fries $225K $150K HIGH
Patrick’s Pizza $75K $75K MEDIUM
Note: Mr. Krabs estimates that the Krunchy Krab has $400K in its capital budget which they are willing to spend toward M&A activity
61
Interviewer guidance on Exhibit 1
If the interviewee forgot the original The interviewee should recognize that NONE of the
goal or never asked, remind them combinations of acquisitions will both meet the
that Mr. Krabs’ objective is to reach $250K revenue addition and stay under the $400K
$750K in sales (so they need $250K capital budget
additional revenue from their current They should, however, recognize that the
annual revenue of $500K) combination of a “Flying Dutchmen Fries” and
If the interviewee asks, clarify that Patrick’s Pizza” combination, will get them closest
they are welcome to choose more to the $250K revenue needed ($225K total) and
than 1 option within the capital budget allotted
The interviewee might start looking at the Price /
Annual Rev. ratios. While not necessary, this will
also identify the best two acquisition options
Additionally, the interviewee should recognize that
each of these 2 restaurants have medium or high
synergy potential, thus, the interviewer should drive
toward brainstorming value creation strategies
between the Krunchy Krab and the newly acquired
restaurants in order to make up for the remaining
$25K. If they don’t, push them to do so.
62
Brainstorm 1
Prompt: Analysis:
What strategies can the Mr. Krabs use to Ideas may include:
create revenue synergies between the Price
Selling products in combination deals / bundling
Krunchy Krab, Flying Dutchman Fries, and Using shared marketing channels through improved
Patrick’s Pizza? brand recognition
Introducing new, complimentary products at each
restaurant
Volume
Leveraging increased pricing power to raise product
prices
Running promotions / discounts
Introducing a rewards program for visits / purchases
• After the interviewee has thought through several potential sources of revenue synergies, show
them exhibit 2
63
Exhibit 2
Mr. Krabs agrees that there is high revenue synergy potential between the three restaurants
which could help the Krunchy Krab reach his sales target, but the short timeline necessitates
the selection of only one initiative to focus on. Which of the following initiatives would you
recommend in order to capture the necessary remaining revenue?
Potential Strategic Initiatives

Potential Annual Revenues ($000s)
Expected % of Revenue Captured

1000 30
900 27
800
800 24
20% 650
700 21
600 18
500
500 15
400 12
300 9
200 4% 4% 6
100 2%
100 3
0 0
Krunchy Patty / Patrick Pizza "Bubble Ads" Krab Kard
Dutchman Fries Saturday Special Promotional Plan Rewards Program
Combo
Potential Annual Revenues Created Expected % of Revenue Captured This Year
64
The interviewee should recognize The interviewee should begin calculating the
that the amount of revenue expected revenue from each option, either by
synergies necessary in order to writing out their calculations or talking through their
reach the sales target is $25K logic.
($225K + $25K = $250K). Remind Ultimately, the interviewee should determine that
them of this if they forget. the “Bubble Ads” promotion (4% x $650K = $26K)
is the best initiative choice as it helps the Krunchy
Krab reach Mr. Krabs’ sales target.
65
Recommendation
Mr. Krabs had to step out, but the GM, SpongeRob, just walked in the room. Let’s
hear your final recommendation for the Krunchy Krab!
Recommendation
Given Mr. Krabs’ short-term growth goals, the Krunchy Krab should:
Focus on inorganic growth by acquiring Flying Dutchman Fries and Patrick’s Pizza to add $225K in additional
sales
Capture the remaining $25K by launching a “Bubble Ads” shared billboards promotional initiative for the
combined restaurant group

• Risks:
– Mergers don’t always result in synergies, so they still might fall short of Mr. Krabs’ target sales goal,
especially within such a short timeline
– Competitive response from the Clam Bucket – might respond by acquiring another restaurant or growing
organically
– Cultural issues between the restaurants
– Cannibalization – might just steal customers from one another and not actually add new sales
– The acquired restaurants might be reddened with debt – lack of proper due diligence
– Focusing on short-term market share gain might not lead to long-term prosperity
• Next Steps:
– Initiate actions toward negotiating the deal and beginning integration activities
– Contact marketing to start promotional planning for the billboard plan 66
Nautical Nonsense
Candidate Level Assessment

Average Candidate
Evaluation
The interviewee creates a profitability framework and/or
fails to recognize that inorganic growth is the best solution
for short-term growth in market share.
Good Candidate Criteria
The interviewee correctly identifies that this case is about
growing sales and that an acquisition might be a good
strategy, but they struggle to get through the math in the
exhibits and/or require prodding to analyze potential
synergies to reach the target sales goal.
Excellent Candidate The interviewee confidently analyzes both inorganic and
organic solutions to increase sales, breezes through the
exhibits, and provides a strong recommendation that ties
together the acquisition strategy and synergy creation
which leads to reaching the $750K sales target.
67
ICEAP
Case Type: Investment Decision
Led by: Interviewee
68
Question 1:
• Tell me about a time you’ve been stuck in a project
Question 2:
• Tell me about a time you had to absorb a lot of information quickly and how did you
do that
69
ICEAP
Prompt #1:
• Your client, Device 3 Ventures is a US based venture fund that invests in attractive
early medical devices technologies in hopes to quickly gain a positive ROI. Device 3
is evaluating whether to invest in a joint venture with the Mustard Clinic to fund a
new therapy for acute pancreatitis (“AP”) called ICEAP. Device 3 wants to know if
they should invest in this technology?
Case Background:
• Background information to be divided into these categories (Please mark N/Aif
information is not provided)–
• Device 3 focuses on funding technologies that gain positive ROI within 3 years. Device 3’s strategy is to develop the
technology to the point where a strategic buyer (i.e.Medtronic) would want to buy the technology from them.
• Acute Pancreatitis is a disease that can be deadly and can cause ER stays of up to months.
– Product information
• ICEAP provides therapeutic relief by cooling the pancreas. It has been extremely successful at curing rodent AP,
reducing mortality rates in AP from 90% to <10%. The technology is patented by Mustard Clinic.
• This therapy is a medical device, and the patient still needs to take additional drugs, etc to fully recover from AP.
– Value Chain/Revenue information
• Medical Device manufacturers revenues’ rely on insurance reimbursements. The industry is highly competitive and
innovation is a clear competitive advantage.
– Interviewees should keep in mind regulations in healthcare
70
ICEAP
General Framework Buckets:
• Market
– AP Market Size and Growth
– Consumer Base
• Physicians
• Insurance Companies
• Patient effect / Comfort
– Current Standard of Care
• Competitive analysis in:
– Care level
– Development cost
– Pricing & Patents
• Product
– Economics
• Investment Required
• Potential Market Capture
• Pricing
– Characteristics
• Product Value Add
– Substitutes
• Team
– Team expertise to develop the technology
– Trust and confidence
71
ICEAP
Question #1:
• Device 3 has observed a trend in the marketplace that shows that insurance providers (Payers)
have gained bargaining power against device manufacturers. They are concerned this market
might be a worthy one to invest in.
• The first question Device 3 wants to know is what the total revenue opportunity in for ICEAP?
Please Walk me through how you would think about this.
Notes:
– If interviewee does not push towards a market sizing discussion, point them this way.
– Also note that the question is asking for the market size of AP medical devices, not treatment
overall.
72
Exhibit #1
US Population 300 Million
% Adults (>20 yrs. old) 80%
% Children (<20 yrs. old) 20%
Adult Incidence of AP 0.05%
Child Incidence of AP 0.10%
Daily cost of AP Treatment* $ 7,000.00
Average Length of Stay (in Days) 7

*All inclusive of the following costs: drug, provider salaries, hospital overhead, and AP devices
AP Total Cases in the US

2%
% Total AP Cases Adult

% Total AP CasesChildren
98%
• Candidate should drive to find Market size by • Candidate should recognize that this is the size
first walking interviewer through thoughts for AP total treatment market NOT medical
(interviewer should wait to supply numbers) device market size OR the ICEAP revenue
opportunity
• Candidate should have rough framework
approximating information in Exhibit 1 • Additional information
– US Population – Medical devices for AP usually capture ~10% of
the value created in the in treatment market.
– AP Incidence by Age
– New medical devices usually capture an
– Average AP Treatment cost
average of 1% of their market aggressively
– % of treatment cost attributable to AP medical growing their market share by 50% for the first
devices 2 years after introduction
• Once candidate provides high level overview, • If this Approach is followed then AP Device
provide Exhibit 1 market is $588 Million and the ICEAP can
– Candidate should walk through the math smoothly(OK have a potential first year revenue of $5.8
to round hospital costs to $50k)
M and 3 year revenue potential of ~$28M
– Candidate should only focus on Adult Market as it
represents a larger size of the market. Redirect them to • Candidate should recognize that revenue
not calculate child market. Math works out but children number should be compared to investment cost.
is such a low number. Total investment cost would be $30M.
– Good candidate will recognize that the actual profits/
ROI will have a multiple to adjust for technologies
future potential when selling it to another firm. (No
need for calc)
74
Interviewer guidance on Exhibit
Device 3 Revenue Opportunity Units
Adult Cases 0.12 Million

Total LOS Cost $49,000
Total Adult AP Treatment Market Size $5,880 Million
AP Device Market Capture $588 Million
ICEAP revenue Y1 $5.88 Million
Total ICEAP 3 Year Revenue Potential $27.93 Million
75
Exhibit #2
Physician input from panels on AP treatment and views of
ICEAP
Current State ICEAP

• “We are stepping into a gunfight with our • “This could give us a pistol to enter into
bare fists” that gunfight”
• “No true standard of care has been • “Any nurse of ED department could
developed because nothing has proven to implement these”
be effective” • “You will see no opposition from GIs”
• “The pancreas arrives red hot. You cannot • “This will give us essential time and allow
mess with something like that, you will us to cool red hot pancreas”
just make it worse. You have to wait; ER • “At first the adoption rate will likely be
staffs do not know what to do but to send below 10%; however if we can show that it
people to ICUs to wait it out” works then it will become the standard of
care”
Brainstorming
Prompt: Analysis:
• However total investment costs are • Ensure that interviewee structures
projected to be $30M, and Device 3 is brainstorm, sample buckets include
concerned they might lose out on an • Revenue
incredible investment opportunity. Since – Obtain high reimbursement rates (i.e. Price)
– Target multiple healthcare sites / channels
ICEAP has had such success in rodent
– Involve physicians and hospitals at early stages
testing, Device 3 believes that customers
to increase awareness in the society for faster
would likely adopt ICEAP at a higher rate adoption - Hospital tie-ups to sell quickly
than historical market rates. Given this,
• Costs
what ideas do you have to make ICEAP a
– Obtain Regulatory (FDA)Approval quickly
more attractive investment? – Optimize R&D
– Decrease projected marketing costs by leveraging other
- Interviewer Guidance: Basically there is portfolio companies
potential for higher revenue than the • Product
projected $28M – Create a more effective product than current Market
solutions
– Target customer preferences
– Patent extension
77
Exhibit #2 Guidance Analysis:
• Candidate should drive to find exhibit by – The key takeaway from this exhibit is that
brainstorming ideas related to customer ICEAP is likely to be a product that would
preferences, current standard of care. be widely adopted and would specifically
• It is ok / expected that candidate might be target unfulfilled customer needs. If
thrown off by exhibit candidate does not get here, push them
until they do so.
• The candidate should recognize that there
is a gap between the current state of care
and the proposed product.
78
Recommendation
Recommendation
• The Managing Partner at Device 3 wants to know how you are doing, can you
summarize your findings?
Interviewer Guidance - The recommendation can be either to go or not to go in this

market, but should have strong reasoning in either case

• Risks
– Viability in humans - Product has been rodent tested but no guarantee it will work in humans
– Regulatory approval potentially not aligning with fund timeline
– Reimbursement being too low
– Can easily be developed by competitor
• Next Steps
– Device 3 needs to invest in analysis of how tech would affect humans
– Device 3 to explore Regulatory requirements and how to speed the process before new
entrants get into the market
79
Evaluation Criteria
Candidate needed prompting to complete market sizing.

Average Candidate Candidate provided large structure of brainstorming but didnot
dive in or prioritize. Candidate provided summary without POV.
Candidate drives market sizing providing solid initial structure.

Good Candidate Candidate dives into brainstorming and prioritizes buckets of
information. Candidate provides POV in recommendation.
Candidate drives market sizing, gets by the math and recognizes

missing information. Then candidate provides so what? which
leads to brainstorming. In brainstorming candidate clearly
Excellent Candidate structures it and dives into each bucket. Candidate provides POV
in recommendation but also recognizes clear risks and provides
actionable next steps in technology development.
80
PSG Bank over the sky!
Industry: Personal Banking
Case Type: Growth Strategy
Led by: Interviewer
81
Question 1:
• Tell me about a time that you had a clear point of view and you had to change it?
Question 2:
• Tell me about a time you and another party had different points of views about how to
manage a situation and how did you moved forward?
82
Prompt #1:
• Your client is PSG - a Latin American private bank. It is one of the oldest banks
within the region and, despite continuous growth throughout the years, its revenues
have been constantly declining the past five years. The CEO of PSG is worried and
has called you and your team to help her reverse this trend.
Case Background:
– Client/Company information: Company presence in most Latin American countries. Not interested in
expanding to other regions.
– Industry/Competition information: PSG has two types of competitors. Other large and also “traditional”
banks and smaller “start-up” banks, with increasing presence in retail spaces. The latter are seen as an
important thread due to important product innovation, especially in credit card products and incentives.
– Value Chain/Revenue information: PSG divides its operations in Retail (personal credit cards, personal
loans), Commercial (small, medium and large firms products) and Products and Markets (Trading, project
finance, forex, derivatives). Wewill not focus on deposits.
– Objective: PSG had yearly revenues of around $10B in 2005. The strategy team has determined that it can
invest $500M per year for two years to reverse the observed continuous decline in income of 2% per year. By
“reverse”, the CEO means to have at least no decline: forecasts project a similar decline the next two years.
Profit margins (in %) have remained constant.
83
Framework Buckets:
• It is a growth problem. Candidate should ask if there is only a revenue problem or also a margin
one. Drive her or him into revenues.
• We can divide the possible solutions in “internal” or “external” possibilities to make PSG recover
grow. However, since we are talking about banks, external factors like regulation have to be taken
into account
• Inorganic Growth by mergers and acquisitions
– Joint venture with other banks
– Merger
– Acquisition
• Organic Growth within existing segments
– “Quantity” sold
• New core products: create new app for money transfers (like Venmo), create new loan types (e.g., “group loans”)
• Other income sources: sell permitted data, third party advertising in branches, leverage direct marketing
advertising (include advertising in bank statements)
• Growth in existing products: increase credit card usage, increase loan amounts, decrease default rates
• New clients: gain customers from competition (e.g., buy debt from other banks) and / or increase banking
penetration (people inside the banking system or get people that only have deposits)
• Offer new products to current clients
– Price (interest rates)
• Increase interest rates (but checking price elasticity), increase different fees
• Other / external
– Address regulations (both for permitted activities and risk exposure)
84
Exhibit #1
• PSG bank revenues ($B) • PSG bank revenues ($B / year)
7.0
PSG bank revenues ($B)
6.0
2005
5.0
2004
2003 4.0 Retail

Commercial
2002 3.0
Others
2001 2.0
2000
1.0
1999
0.0
6.0 7.0 8.0 9.0 10.0 11.0 12.0 2001 2002 2003 2004 2005
85
• Tell the candidate the client gave us growth – Basic
information on their total revenues and also the • Its easy to check that total revenues have been declining
breakdown by segment. steadily. Should recall the “2% decline in revenues the
past five years” from the objective.
• If curiosity also on profit margins arises (should • Push the candidate to give decline number / year but
have been addressed before): Mention they with no need to make exact calculations. Shortcut:
have been steady overall and by segments. “around 11B in 2005 and 10B in 2000, would be 10%
less in 5 years, which means around 2% decline / year,
ignoring compound growth”.
• Notice that main driver for decline is RETAIL segment.
• Candidate, in order to attain the objective,
should suggest: grow more in commercial and - Second order insights
others or stop the retail decline. Push on the - Push for the same logic: $6B to $4B in 5 years: around
50% of $4B, so around -10% year (exact numbers are -
latter
9.1% in retail and +9.3% in both commercial and
• Recall that the “forecast decline to be others)
maintained” is that we will continue losing $200 - Recall this was a “traditional” bank: “industry /
M per year competition” information. Probably what could be
happening is that smaller players are giving better deals
to retail customers (credit cards or loans).
- Excellent candidate notices that Retail is now 40%
income: would need only soft the decrease rate to
achieve our goals and continue growing in other
segments. Push candidate to explore Retail segment as
suggested by client team (release the agenda!)
86
Exhibit #2
• PSG bank Retail Revenue breakdown (in $B)
87
• Guidance for exhibit 2 – Basic
• We have to do something with credit cards! Fast!
• This is an easy exhibit. It is only intended • Personal loans and “others” retail segments are small
to make the candidate rapidly notice that compared to credit cards and increase slow. Even if we
credit card segment is bleeding and that duplicate each one in two years (which is not
reasonable), if we continue to loose money on credit
something has to be done (and prepare a cards we won’t be able to attain our goal.
brainstorm!)
- Second order insights
• Push to avoid any calculations. The big - We are loosing $500M per year in credit cards… tie it
“so what” is that credit card segment is back somehow to the main objective. In a simplistic
loosing $500 M per year, and that has way we need to “just loose” $300M to net the decrease
of $200M per year for the next two years. In a more
happened the last five years. realistic observation, if we stop the decline in credit
cards, we would have achieved the bank’s objectives for
the next two years.
- So… what can we do with credit cards?
88
Brainstorming
Prompt: Analysis:
• Make the candidate briefly brainstorm on – High level brainstorming
what can we do to stop the huge – “Quantity”
decrease on credit cards revenue? • Retain customers
– Loyalty programs
– Exclusivity with institutions
• Capture new customers
– Marketing campaigns
– Discounts to get newaccounts
– Target new segments
– “Price”
• Increase revenue per customer
– Increase fixed charges
– Increase interest rate
– Bundles or cross-subsidies to increase purchases in
different types of stores
• Decrease default rate
– Hire someone specialized to collect money
– Sell customers with high default probability to other
institutions
– Others
• Joint venture with start-up
• Acquire the credit card division of smaller bank
89
Market sizing ☺
Prompt: Analysis:
• The client’s team determined that they we are • One of the most important parts of the
losing customers in credit card segment market sizing is to remember the “so
because of loyalty programs from competitors. what”! Candidate should first delineate
Customers were switching banks because of her or his strategy for solving the problem
credit cards that accumulated “miles” for each
(lot of teamwork!) and then do the
purchase that PSG was not offering.
numbers. Important parts of the sizing:
• The client knew the market share of the banks
offering this deals was 1/3 of the total credit card – Miles accumulated and effectively used
market (PSG also had 1/3 of the market) per month
• The team estimated that they could maintain – Expense per month on domestic and
100% of customers and revenue if a similar plan international flights by the bank
was offered. (remember the contract!)
• How would you calculate potential expense – Expense / year by PSG (remember banks
of PSG in a similar program?
with this perks were 1/3 of market and
• Hint: i) If we have 1/3 of the market and the
we have the same size)
banks offering this also have 1/3, a good proxy
is to know how much they are spending! ii) – So what: with this program we will “stop
consider that, in this case, airlines have losing clients” which with everything
contracts with average prices of flights bought constant is our goal! Have to compare
with miles (it could also be the case that airlines with the $500M / year we have to
charge a price per mile used by type of expend!
destination. We consider the first case)
90
Proposed market sizing solution…
Bottom up
Population in countries of PSG bank 80
Population that could have a credit card 75%from 18 years… if live expectancy up until 80 years. 75% of citizens
Credit cards per person 1make candidate assume1
per month (assume / good candidate asks to extrapolate PSG's expense
Expenses per person / Month 1,000
per person)
Total expenses 60,000 Million (60 B)
Market share of banks that offer miles programs 1/3
Total expenses that generate miles 20,000 Million (20 B)
Miles accumulated per $expense 1Mile
Total Miles accumulated /month 20,000 Million MILES (20B)
Not that crazy… is not that you use half of your miles… is that you accumulate and
Miles effectively used 50%
then use your stock. However, are people that simply doesn't flight…
Miles for transaction accumulated/ month 10,000 Million

Domestic flights (80%) / International flights 20%
Domestic flights costs
Miles spent 8,000 Million miles
Average miles required to buy Domestic flight 50,000 Miles
Total domestic flights topurchase 160,000 flights (not in million)
Avg cost negotiated w/airline for domestic flight 100
Total spent / month 16 Million $
International flights costs
Miles spent 2,000 Million. Its1/3
Average miles required to buy Intl flight 100,000 Miles
Total intl flights to purchase 20,000 flights (not in million)
Avg cost negotiated with airline for intl flight 500
Total spent / month 10 Million $
Total spent Dom + Intl / month 26
Market share of PSG bank = 1/3 (the samesize!) 26 expected expense / month
Expected expense / year to maintain customers! 312 $ MM expected expense /year
Top Down Approach…

Total flights in the market: domestic / international
% of flights purchased by banks per type and cost per flight
We do not have the latter information. So push candidate to do it bottom up 91
Recommendation
Recommendation
• The CEO of PSG bank just entered the room. She has a call in 5 minutes with
stakeholders and is worried on the continuous revenue decrease of PSG and asks
for your immediate advice for her call.

• Recommendation: make a loyalty plan for retail customers
– Develop loyalty plan for retail customers (where we are losing $500M of revenues / year)
based on giving miles per dollar spent. We will retain 100% of current customers
– Yearly cost is around $312 / year, which is inside our budget
• Risks: i) Loyalty plan works for competitors, but our customers could react differently to these
plans , ii) Potentially duplicating the demand of flights exchanged with credit card miles could
increase flights estimated costs, iii) Additional marketing efforts and human resources for the
loyalty plan could be hard to implement.
• Next steps (remember… one next step for every risk!): i) Make a pilot to rapidly test the
loyalty program on our different customer segments, ii) Start conversations with airlines and draft
long term contracts leveraging on our size (monopsony power!) and iii) Train marketing direction
on best practices of loyalty programs and define if its necessary to create a new unit to implement
this initiative
92
Evaluation Criteria

Average Candidate Over thinks the numbers in the exhibits
Get frustrated in the market sizing and forgets the “so
what” of the numbers obtained
Sees the case as a “finance” problem rather than a
commercial / marketing problem
Good Candidate Remember the objective is “to stop the declining in
revenues” and doesn’t get trapped with profits
Doesn’t get frustrated if started with top-down market size
approach and smoothly changes to bottom-up
Excellent Candidate Ties the final cost of the mileage program to the budget the
CEO initially had and the “no decrease” objective
Is very coachable. There are lot of assumptions that we
sometimes have to make, taking into account market
knowledge
Doesn’t get trapped in the math (exhibits) and make quick
assumptions, “reading” the interviewer intentions
Has creative options on how we could get the market back
93
Fuqua Equity Partners
Considers Skincare Solutions
Industry: Private Equity
Case Type: Market Size and Positioning
Led by: Interviewer
Quantitative Level: Low
94
Question 1:
• Tell me about a time you had a disagreement with someone on your team?
Question 2:
• Tell me about a time you had to deal with ambiguity in the workplace?
95
Fuqua Equity Partners Considers Skincare Solutions
Prompt #1:
• Your client is Fuqua Equity Partners, a midsized private equity firm out of New York.
They are considering the acquisition of Skincare Solutions, a contract manufacturer
of beauty and skincare products. Skincare Solutions is a smaller player who focuses
on environmental friendly solutions. They also are known for turnkey solutions. For
Phase 1, your client is interested in understanding about the skincare contract
manufacturing market as well as Skincare Solutions’ competitive positioning.
Case Background:
– Client Information: Skincare Solutions was founded in 1985. A contract manufacturer
is a third party hired to manufacture the product for the client. They do not sell or
distribute this product. Turnkey solutions is end to end solutions (i.e. R&D and
Formulation all the way to bottling and shipping. However this does not include B2C
distribution). The client is located in Jacksonville, Florida. They own two plants in
Jacksonville.
– Customer: Skincare solutions client mix includes independent brands (i.e.
independently owned and operated so not major brand) and private label brands
– Market: Skincare market is divided into 3 segments: Mass, Premium, and Prestige.
– Timeline: Fuqua Equity Partners is expecting a 5 year hold period (i.e., they are
looking to hold the investment for 5 years before selling)
– Client has not established an ROI threshold yet
96
Fuqua Equity Partners Considers Skincare Solutions
Sample Framework (Comprehensive)
Fuqua Equity Partners

1) Understand skincare contract manufacturing market
2) Analyze Skincare Solutions competitive positioning
Skincare Market Skincare Solutions Fuqua Equity Synergies & Risk

(Target) Partners (Buyer)
• What is the overall • What is Skincare • What isFuqua Equity Synergies
market size for Solutions’ current Partner’s portfolio? • Are their any revenue
skincare? Is there a financial position? • How will this or cost synergies
difference for contract • What assets or acquisition be available by being
manufacturing? capabilities does financed? acquired by Fuqua
• What is the historical Skincare Solution • What is the Fuqua Equity Partners?
and expected market currently have? Do Equity Partner’s • Are there additional
growth for both they have patents? expected holding companies in thisspace
segments? • Whatis the strength period for this that can be acquired?
• How intense is the of the current acquisition? Risks
competition amongst management team? • Whatis the Fuqua • Are there any
players? How • How is the culture? Equity Partner’s impending
fragmented is the • How likely ismajor investment thesis? regulations?
market? turnover after an • Is it the right time for • Is this industry likely
• Are there any major acquisition? this Fuqua Equity to be impacted by a
trends? Partners to makean recession?
• What are barriersto acquisition?
entry for new players? • Are there better
opportunities forFuqua
Equity Partners?
97
Prompt 1: Market Size
Prompt: Analysis:
• Can you please size the US market for all • Analysis of brainstorming to have 2 parts
skincare products (not just contract – High level structure of the brainstorming
manufacturers) • Good candidate would recognize:
– Women spend more on cosmetics thanmen
– Purchases will vary by age and demographic
– Amounts will vary per purchase
– Multiple tiers of quality
– Products will varyby season
– Higher spend towards holidayseason
– Spend will vary by incomelevel
– Specific details:
• Estimated US Market Size for 2019 is $23.5b
– See next slide for market sizingapproach
– Structured approach is more important than answer
but important to be directionallycorrect
• Great answer: between 15 and 30 billion dollars
• Good Answer: between 5 and 15 or 30 and 50
billion dollars
• Bad Answer: Less than 5 or greater than 50 billion
dollars
98
Prompt 1: Market Size (Solution)
Market Size Sample Solution:
• Here is a sample solution (Note: these numbers are not exact and this is only one
approach):
99
Prompt 2: Total Addressable Market
Prompt: Analysis:
• Now that we have the market size for the • Analysis of brainstorming to have 2 parts
US market, the client has asked us to look – High level structure of the brainstorming
at just the US market for contract – Specific detail
manufacturers. Can you brainstorm what • Good Candidate can think of 2
different segments of this market, may or – Here are a sample of potential answers:
may not be addressable to contract • MAJOR POINT: Total addressable market for
manufacturers? skincare market is much higher than total
addressable market for contract manufacturers
because of skincare providers have substantial
markup (i.e., to get to contract manufacturing
total addressable market- remove the mark up)
• Companies with big manufacturing arm wouldn’t
use a contract manufacturer
• Companies that are super conscious about quality
might not want to release control to a contract
manufacturer
• Companies do not want to release formulation
• Cost is too high to contract manufacturer
100
Prompt 3: Competitive Positioning (Exhibit 1)

• Now the client wants help understanding • Analysis for the exhibit to have 2 parts:
– Bars are aspects of the business ranked on a 1 to 7
the competitive positioning of Skincare
scale in order of highest to lowest
Solutions. We have completed a survey – Skincare Solutions is plotted against 3 competitors
of various clients of different contract – Skincare Solutions is strongest in the most important
manufacturers. and third most important categories
• Hand over Exhibit 1 – Fuqua Equity Partners isn’t evaluating which company
to buy- they are only looking to buy Skincare Solutions,
this is just a comparison against its competitors
• Main Takeaway: Compared to its closest

competitors, Skincare Solutions ranks
higher in the categories that consumers
deem most important.
101
Exhibit #1: Survey results of client’s of contract
manufacturers
Importance of criteria
Skincare Solution
Care FX
Awaken Skincare
7 Brushed
4
Importance
0
Product Product Quality Volume Time-to-market Customer Packaging Price Research and
Manufacturing Capacity Service Manufacturing Development
Capabilities Capabilities Capabilities
Criteria used to evaluate contract manufacturers
102
Prompt 4: Recommendation/Next Steps
Recommendation
• Fuqua Equity Partners wants your high level recommendation on the market and
Skincare Solution’s position and wants some suggestions on steps for Phase 2 ofthis
project

• Recommendation:
– Best answer: Hard to tell if market is attractive from this data but Skincare Solutions is well
positioned in the market relative to closest competitors. [Ok if candidate says market looks
attractive based on large market size]
• Phase 2 Steps: A good candidate will go back to their framework and list a few areas
that we didn’t touch. Other areas include:
– Financials
– Customer Analysis (i.e., % of revenue of top 10 customer)
– Adjacency to products in the portfolio
– Growth areas (particularly in the 5 year hold-period)
103
Evaluation Criteria
Average Candidate • Framework is unspecific (ignores PE aspect)
• Candidate can work through the math and gets to a
reasonable market size but is unstructured in thinking
• Candidate provides only high level analysis of exhibit
• Recommendation does not consider phase 2 and next steps
Good Candidate • Framework considers some specific and thinks through

some PE specific criteria
• Candidate is structured in math and thinking
• Candidate provides good detail of exhibit
• Recommendation considers phase 2 but does not give next
steps
Excellent Candidate • Framework is specific and relevant to PE client
• Candidate is very structured in market size and shows good
ability for public math
• Candidate is creative in brainstorming and quickly provides
understanding of exhibit
• Candidate acknowledges this is Phase 1 and providesvery
detailed next steps for Phase 2
104
Upper Goes South
Industry: Tech
Case Type: Market Entry
Led by: Interviewee
105
Question 1:
• What would your former manager say about you?
Question 2:
• What would your ideal project at our firm look like?
106
Upper Goes South
Prompt #1:
• Upper, a US-based transportation network company with $10bn in annual sales
offering services that include peer-to-peer ridesharing, ride service hailing, and a
bicycle-sharing system, is thinking about their possible growth opportunities. After
leading the local market for 5 years, they are looking to expand in Latin America.
Upper has engaged our firm to help them evaluate the different options and to
choose which would be the best country to penetrate initially.
Case Background:
– Company information/Industry: Upper operates in the ride hailing industry. Upper has only had operations in the US,
and at the moment they are only evaluating Latin America (no other geographies) given that they are technologically
superior to any incumbent. The industry is characterized for low number of competitors yet fierce competition among
existing firms, given that the service is almost seen as a commodity.
– Business model: for ridesharing/hailing, Upper charges the rider a fee determined at the time of order, and then pays
the drivers a fraction of the fee (similar to Uber or Lyft ridesharing). For the bicycle system, customers must scan a QR
code that is on the bicycle, ride, and then “end” the ride by pressing a button on the app. The rider will then be
charged a fee based on the time of usage and the distance covered.
– Goal: The best country would be the one that offers the largest profit over the next 3Y and, due tothe
complexity of the different countries, Upper would like to begin by penetrating ONLY one country.
– For their penetration in Latin America, they are looking to initially offer only ridesharing/hailing, and not
bicycle-sharing.Assume there are no budget constraints at this time.
107
Upper Goes South
Framework Buckets:
• MECE Framework should include
– Financials/Company
• Investment needed
• Potential revenues and costs
• Potential effects on local (US) operations (management focus, etc.)
• Opportunity cost of expanding elsewhere or doubling down in the US
– Risks
• FX/inflation risk
• Security standards for both drivers and riders (lawsuits,PR impact)
• IP theft
– Market
• Similarity to the US
• Market size
• Ease of doing business/political risk/etc.
• Substitutes (public transportation availability, etc.)
• Regulations (or lack thereof)
• Competition
108
Exhibit #1
• Upper has shortlisted the number of countries they would like us to evaluate:
Population Cultural Security Cars per Inflation

# of competitors1
(in M) similarity vs. US2 rank* capita rate
Brazil 210 3 (55%) 116 0.35 5%
Colombia 50 1 (100%) 143 0.12 3%
Argentina 44 2 (60%) 75 0.32 57%
Uruguay 3.5 0 (0%) 34 0.28 7%
Peru 32 2 (80%) 80 0.08 2%
Chile 18 5 (30%) 27 0.23 2%
Venezuela 32 1 (100%) 144 0.15 1000%
Ecuador 17 2 (75%) 71 0.14 0.50%
1 Number in brackets refers to market share of largest competitor

2 The fuller the Harvey ball, the larger the similarity
*As a reference, the security rank of the United States is 49
109
• Idea is to find the best fit for Upper. • Population and cars per capita are proxies for
• Focus the candidate on these variables and tell market size and availability of drivers as well as
them to focus on the investment level/financials riders.
later on. • The number of incumbents is important, yet
• Population is in millions of people. countries in Latin America have very few and
this variable can be given less priority given the
• Cultural similarity to the US refers to variables
technological superiority of Upper, which would
such as internet and Wi-Fi availability,
allow them to capture market share quickly.
penetration of smartphones and credit cards,
culture of “sharing”, etc. • Given the importance of security, Upper wants
to operate only in safe countries as incidents
• If candidate asks about Uruguay, ask why they
can have a very large impact on the overall
think there are no competitors (the answer is
reputation and potential for lawsuits.
that, for the purpose of the case, ridesharing is
illegal in that country). • After analyzing the countries, the candidate
should shortlist Chile, Ecuador, and Peru (not
• Leave the prioritization up to the candidate – the
the largest market but relatively safe and similar
most important is the analysis of each variable
to US, and low inflation)
and of the country as a whole. However, do
mention that similarity to the US and low • Argentina and Colombia could also be
inflation will be key given that Upper is looking candidates (market size), but inflation in
for the path with least resistance. Argentina and unsafety in Colombia make them
less attractive.
110
Brainstorming
Prompt: Analysis:
• Upper has decided to shortlist Chile, • Operational
Ecuador, and Peru since, even though – Civil unrest
they are not the largest market, they are • Increased traffic
relatively safe and similar to the US, and • Lack of driver availability
have low inflation rates. – Changes in government can result in
changes in regulation
• Unfortunately, Upper has been following
the latest news about a coup in Peru very
closely and decided not to continue • Financial
evaluating Peru. – Decreased demand for rides
– Bank closures (affecting cash flow)
– Increased inflation (local currency
• However, Upper has asked us to think depreciation) and volatility
about what are the potential
consequences that a coup could have in • Candidate can take a minute to structure the
any country they decide to operate in. brainstorming or it can also take the form of a
conversation/discussion that touches upon
some of the factors above. However, the
conversation must remain structured.
111
Exhibit #2
Investment 2020 2021 2022
Chile 1,500
Revenues 450 900 2,100
Costs 150 300 900
Ecuador 1,300
Revenues 800 1,000 1,500
Costs 200 500 700
All numbers are in millions.
112
• All numbers are in millions.
Investment 2020 2021 2022 3Y Pro

• It is key that the candidate ask for exchange Chile (USD) 500
rates (interviewer can provide guidance if Revenues 150 300 700
needed). Costs 50 100 300
Profit before tax -500 100 200 400
Tax 0 30 60 120
– Exchange rate for Chile is 3 pesos per 1 USD Net Income -500 70 140 280 -10
(candidate needs to make conversion).

– The currency in Ecuador is USD (no conversion Ecuador (USD) 1,300
Revenues 800 1,000 1,500
needed).
Costs 200 500 700
Profit before tax -1,300 600 500 800
Tax 0 150 125 200
• Candidate can ignore time value of money. Net Income -1,300 450 375 600 125
• Tax rate is 30% for Chile and 25% for Ecuador.
• Ignore losses tax carry forwards.
113
Recommendation
Recommendation
• The Chief Global Strategist of Upper has just called and is eager to know which
country we recommend they enter first.
• Candidate should answer that Upper should start by entering Ecuador, and that we
estimate that the 3-year profits will be $125M.

• Risks:
– Candidate can refer back to framework:
• Inflation risk can make “NPV” zero
• Security standards for both drivers and riders can result in lawsuits and impact PR
• IP theft
– Incumbent response
– Instability in the region (bonus points if refers to the “coup” in Peru)
• Next steps: deeper dive into incumbents’ strength, find partners that can provide local expertise,
protect IP locally, set up monitoring infrastructure to capture market responses and knowledge
that can be later implemented in other expansions.
114
Evaluation Criteria

Average Candidate Framework is not case-specific (candidate uses general
growth framework and ignores the tech/Latin America
aspect).
Candidate can work through the math but does not provide
clarity in his thinking through Exhibit 1 and brainstorming.
Good Candidate Framework considers some case-specific aspects and refers

to them throughout the case
Candidate is able to identify the best countries through a
clear selection process.
Few math errors.
Excellent Candidate Candidate provides structure to the math and validates

approaches with interviewer before working through.
Candidate has initiative to ask for FX rates, taxes, TVM, etc.
Candidate can make qualitative connections between the
math, the case, and the exhibits.
115
High Strung
Industry: Entertainment
Led by: Interviewee
Qualitative Level: Difficult
116
Question 1:
• Discuss your most difficult ethical decision and how you arrived at a conclusion.
Question 2:
• Tell me about a time when you had to reconcile being right with being a good
teammate.
117
High Strung
Prompt #1:
• The Carolina Symphony Orchestra is in trouble. Despite recently doubling down on
marketing & advertising, the orchestra’s profitability has consistently dropped for the
last several years.
• The executive board has enlisted your help to diagnose the cause of this nosedive
and reverse it.
• CSO must find a sustainable method to generate net-new profits over the next two
years to hit its strategic growth goals.
Case Background [provide if prompted]:

– Industry: the CSO is the only professional symphony in the area, but competes with
other high-caliber entertainment providers; it plays mainly classical music but does
incorporate some popular music
– Product: the CSO provides a range of offerings including group, single, and
subscription tickets in addition to community education & engagement eventsand
public concerts
– Value Chain/Revenue: revenue is split into three categories: earned (ticket &
concession sales), contributed (donations, grants), and investment (securities)
– Audience: Main segment consists of older, wealthier consumers, although there is a
burgeoning interest in the orchestra among younger subscribers.
– Overall goal: incremental profit of $3M over next two years 118
High Strung
Framework Buckets:
• Revenue Benchmarking
• Revenue by type:
• Earned: # of tickets & price, types of tickets (single, subscription),
• Contributed: Size of average donation & frequencyof donations
• Investment:Types of holdings (stocks/bonds/funds) & portfolio distribution
• Cost Benchmarking
• Fixed: facilities overhead, performer salaries, insurance
• Variable: printed materials, concessions,booking fees
• Customer Profiling
• Distribution of ticket holders by age, income level, visit frequency (etc.)
• Brand awareness & product attractiveness to local customers (survey data)
• Competitive Analysis
• % market share of local live entertainment market
• Price benchmarking vs. similar live entertainment offerings
• Industry best practices vs. current strategy
119
Exhibit #1a
($M) Carolina Symphony Orchestra: Revenue & Cost (2017-2019)

12
10
0
2017 2018 2019
Costs Contributed Revenue Earned Revenue Investment Revenue
120
Exhibit #1b
Ticket Sales Data (2017-2019)
2017 2018 2019
# Tickets Avg. Ticket Price # Tickets Avg. Ticket Price # Tickets Avg. Ticket Price
Sold ($) Sold ($) Sold ($)
Single Attendance 42,000 50 36,000 65 28,000 70
Premium Subscription 30,000 110 26,000 100 24,000 90
Group 14,500 50 14,000 50 14,000 45
121
Exhibit #1a&b Guidance: Analysis:
Exhibit 1a Exhibit 1a
• The candidate should identify right away that this • Basic analysis: operating change only slightly year
case does not focus on cost issues to year ($10.6M🡪 $11.2M)
• If necessary, prompt candidate to identify main • Second-order insights: Even though investment
driver of revenue decline (major decreases YOY in revenue is decreasing overall, it does so at a slower
earned revenue) rate than earned revenue (and with less overall
• Provide Exhibit 1b only when candidate asks for impact)
more granular data showing price/volume Exhibit 1b
breakdown for earned revenue • Basic analysis: both single attendance & premium
Exhibit 1b subscription ticket sales are declining YOY
• Good candidates will immediately eliminate group ➢ Single attendance (# tix * average price):
ticket sales as a driver • $2.1M  $2.34M  $1.96M (Total Δ = -$140K)
• Strong candidates will notice that they must ➢ Premium Subscription (# tix * average price):
calculate the overall losses/gains for single • $3.3M  $2.6M  $2.16M (Total Δ = -$1.14M)
attendance & premium subscription revenues to
• Second-order insights:
determine the primary driver
• Subscription holders are the single largest revenue-
• Push candidate to think in terms of revenue impact
generating customer segment
if they become fixated on comparing by # of tickets
sold only • The price for subscription tickets and the number
sold are both dropping: this could indicate either
• Once the candidate has identified subscription
adverse price signaling or management fixation on
tickets as the main driver, prompt the candidate for
pricing when revenue decline is caused by
a summary (if not given independently) and
something else
introduce the following brainstorm
122
Brainstorming
Prompt: Analysis:
• “After reviewing your calculations, the board • Good candidates will have noticed from the prior
agrees that the subscription ticket holder exhibit that management has consistently
category is mainly to blame for the eroding decreased subscription ticket prices and will
bottom line.” avoid price slashing tactics
• “Based on this trend, what are some levers • General buckets:
that the board could pull to boost the – Understand consumer base for subscription
revenue generated by its subscription- product - demographic of the population
(families, age range, income level)
holding patrons?”
– Survey subscription holders to determine the
Guidance:
most important aspects determining
• After the brainstorm, provide exhibit 2a ifthe purchasing behavior (e.g. programming, special
candidate independently identified guest artists)
subscriber preferences and/or asked for – Targeted marketing (e.g. social media, direct
information regarding purchasing habits & mail) to recapture business of former
preferences among subscription holders. If subscription holders
the candidate struggles, prompt them to – Subscription benefit review: add/expand
consider what might be driving the concert offerings, include perks (e.g. lounge
downward trend in subscription-based access, soloist meet & greets)
revenue and steer them toward subscriber – Price increase to reverse potential negative
preferences price signaling (decreased prices may have
indicated to customers an initial overvaluing of
subscription product)
123
Exhibit #2a
Subscriber Preferences by Segment
Musical Selection
# of Concerts per Season
Quality of Guest Artists
Quality of Orchestra
Programming Variety
Quality of Venue
2019-2020
Subscriber Distribution
5+ Years 31%
1-5 Years 18%
<1 Year 51%
124
Exhibit #2b
Improving Orchestra Quality: Options
Option #1: Option #2:

Hire Renowned Conductor Increase Principal Chair* Salaries
($M) ($M)
Cost / Year 1.5 0.5
Expected Revenue (Yr. 1) 3.0 2.0
Expected Revenue (Yr. 2) 3.5 2.5
*Note: Principal chairs are the leader for each orchestra section and are generally the highest-quality musicians in the ensemble. 124
Exhibit #1a&b Guidance: Analysis:
Exhibit 2a Exhibit 2a
• Each Harvey ball shows the percentage of each • Basic analysis: “Quality of Guest Artists” & “Quality
segment identifying the specific characteristic as a of Orchestra” are the two obvious drivers based on
key driver of their patronage (to the nearest 25%) the Harvey ball information alone
• Good candidates will focus on “Quality of • Second-order insights: ”Quality of Orchestra” is the
Orchestra” & “Quality of Guest Artists,” while more impactful factor than “Quality of Guest Artists”
excellent candidates will hone in on Orchestra – Guest Artists: (1*31)+(0.5*18)+(0.5*51) = 65.5
Quality since it is mathematically the most valued – Orchestra: (1*31)+(0.25*18)+(0.75*51) = 73.75
(see calculations at right)
Exhibit 2b
• If the candidate struggles to identify Orchestra
• Basic analysis: Both options provide over $3M in
Quality, prompt them to consider qualitatively what
NPV to the bottom line:
new subscribers (technically the majority) want
– Conductor:
Exhibit 2b
• Once the candidate has identified orchestra quality,
provide this exhibit, which shows financial
information for two options for improving orchestra – Endowed Chairs:
quality as identified by the board (the candidate
should recognize that this information will be
required for an NPV calculation)
• Second-order insights: Both options are defensible from
• If necessary, remind the candidate that the qualitative perspectives. For example, a conductor might
symphony needs $3M in profit over the next two in the near term establish more brand equity for the
years; provide an interest rate of 10% symphony, while increasing salaries for the best
• Good candidates will recognize that the options are members of the orchestra attracts more stable
equivalent and require only one NPV calculation; investments over the long term
excellent candidates will identify a clear choice and
justify their position 125
Brainstorming (optional)
Prompt: Analysis (Example Answers):
• If the candidate independently identifies • Option #1: Conductor
– Pros
an optimal answer, prompt them to
• A well-known name immediately provides a boost of
identify pros and cons of each option visibility to the orchestra among target audiences
• Hiring a famous conductor will likely inspire the orchestra
members to a higher standard of musicianship
– Cons
• The search for a well-known conductor will likely be very
costly and time-consuming
• The musical community may reject the orchestra’s choice
of conductor
• Option #2: Principal Chair Salaries
– Pros
• Higher salaries motivate more skilled musicians to
audition and retain positions
• Greater control over potential expense and contract
structuring
– Cons
• The orchestra may already have best-in-class principal
chair musicians (less senior positions would benefit most
from raises)
• Increasing salaries for one group of musicians may have a
domino effect on others
127
Recommendation
Recommendation
• “The symphony’s executive board is meeting this afternoon and wants to know your
recommendation for meeting their expressed sustainability goal.”
• Good candidates will begin by clearly stating their preferred option and why it fulfills
the goal of the client (meets $3M profit threshold in a 2 year time frame)
• Excellent candidates will provide qualifying information to support their choice over
the other alternative

• Risks for each option should include at least some of the cons mentioned from the
prior brainstorm (if completed). Both options suffer from the risk that the projected
financial figures may be inaccurate; good candidates will recognize the link between
this risk and the varied distribution of preferences across subscriber segments.
• Next steps for Option #1 (conductor): the orchestra might begin by formally
announcing its search while hiring an industry headhunter to lead a targeted search.
For Option #2 (salaries): the orchestra might assess all of the principal chair salaries
and review past audition & performance information to determine how the increases
should be distributed.
– Both options would benefit from an internal benchmarking process to verify the
validity of projected figures
128
Evaluation Criteria

Average Candidate Will identify the need to dive into either cost or revenue;
requires some guidance on driving case forward; may
struggle with exhibit #1b calculations but deliver
directionally correct analyses
Good Candidate Asks specifically for information that demonstrates whether
cost or revenue is to blame; constructs a MECE framework;
considers all information on exhibit; may struggle with
driving the case on their own
Excellent Candidate Delivers a well-reasoned hypothesis for the decrease in
profitability; drives the case and shows independence;
quickly absorbs information in exhibits and shows
confidence with calculations; recognizes mathematical
shortcuts (e.g. Exhibit #2b); gives succinct recommendation
that ties back to the ultimate goal of $3M over next two
years
129
Consulting Impact Consulting
Industry: Consulting
Led by: Interviewer
Quantitative Level: Difficult
130
Question 1:
• Tell me about a time when you think you improved your leadership as a result of
coaching
Question 2:
• Tell me about a time when you overcame your fear and drove impact as a result
130
Prompt #1:
• Your client “Impact Consulting” is a industry leader in Technology consulting globally.
Over the last 3 years Impact consulting has grown its customer base but the overall
profitability has reduced.
• The CFO has hired us to determine what factors are driving low profitability?
Case Background:
Client/Company information: It is a multinational company and mostly has office in US
and UK
Product information: Impact Consulting provides consulting and implementation services

primarily in Cloud Products (like Microsoft Azure, Amazon AWS, Google Cloud etc.), Customer
Relationship Management Products (like those used in Walmart/Target etc.), and Enterprise
productivity products (like implementing Office 365 for companies).
Revenue information - Revenue has been stagnant in the last 3 years.
132
Framework Buckets:
Internal
i) Cost – Employee salary, Travel, Perks, Severance costs, Training, Health/Medical
benefits etc.
ii) Pricing – High Discounts, Low billing rates compared to market
iii)Product – Lack of IP in custom solutions, Changing B2B products versions resulting
in high training/talent costs etc.
iv) Delivery – Underestimate effort, Fixed vs. T&M Projects proportion, Inappropriate
staffing, Quality issues resulting in free work for the clients
v)Organizational Factors – Labor Pyramid, Work Location (high cost country vs. low
cost country), Deep Hierarchy resulting in delays, Effectiveness of Sales and
Marketing etc., Lack of talent
External
i) Competition – High competition resulting in reduced billing rates, higher quality
expectations etc.
ii)Nature of engagements – Low ticket size engagements, clients increasingly having
their own IT team resulting in delays due to coordination
133
Exhibit #1a
Impact Consulting Organization Chart
Organization
Chart
Billable Non-Billable
Employees Employees
Consultants Project Leads Partners

Count - 600 Count - 200 Count - 40
Avg. Salary* - $140K Avg. Salary - $180K Avg. Salary - $220K
# of hrs. billed = 742K # of hrs. billed = 210K # of hrs. billed = 46K
* Includes base + fringecost
134
Exhibit #1b
Average annual billability* trends of employees
Impact consulting vs. Tech Consulting Industry
80 80
80
70 Impact Consulting Avg., %
70 65
Industry Avg., %
60
60 60
50
40
30
20
10
0
Consultant Project Lead Partner
* Average billability % refers to the % of total working hours where the employee is billable to the clients or brings revenue to the
company
134
Prompt 1 Analysis:
Billability of employees has been a concern for the 1st Order Insight:
client over the last two years. Based on Data in • Employee billability for Impact consulting is below industry
standards specifically for Consultant and Project Lead roles.
Exhibit #1, what is the potential in $M for reducing
• Increasing billability will result in surplus resources, and
cost through workforce reduction while meeting downsizing workforce will lead to savings
industry billing standards. • The candidate must realize that the billability correction is
only applicable for Consultants and Project leads as they are
underperforming for Impact Consulting and not for Partners
• Data to be provided upon asked:
- Number of working days in a year = 220 Calculation: (only for Consultant and PLs)
Total number of hours available with 80% billability = 80% *
- Number of working hours in a day = 8 220 *8 (target billability * #days * #hrs/day) = 1408 (~1400)
- Candidate can assume that the revenue would
not change this year and the number of billing # Consultants needed = 742,000/1400 =530
hours would remain same # Project Leads needed = 210,000/1400 = 150
Cost Savings
• Consultants = (600-530) * 140K = $9.8M
• Project Leaders = (200-150) * 180K = $9M
Total Savings = $18.8M
A great candidate will highlight the challenges in downsizing the

workforce like analyzing business impact, timeline, retraining
employees to help them become more billableetc.
136
Prompt 2 Analysis:
Currently all the employees of Impact Calculations
consulting are based out of high cost Cost savings from
countries like US, UK etc. How much cost Consultants = 20%*530 *($140k-$60k) =
savings in $M can be achieved if 20% of the 106*$80k = $8.48M
consultants and project leaders are shifted
to LCC (Low Cost Center)?
Project Leaders = 20%*150 *($180k-$90k)
Note: 20% of the reduced workforce should
= 30*$90k = $2.7M
be considered.
•Data to be provided upon asked: Total Savings = $11.18M

Avg. Salary in LCC
- Consultants - $60K
- Project Leaders - $90K
137
Brainstorming
Prompt 3: Analysis:
• Low repeat customer rate has been an Quality of Work
issue for Impact consulting over the last Low quality of work in the past
two years. What are some of the factors Project delays
that you think is causing this problem. Communication gaps
Staffing irregularities
Quality of talent
Changing Customer needs

Customer need consulting in newer products
Invest in their own IT department
Expect lower price/higher discount
Other Factors
Increased Competition
Big companies like Microsoft having their own IT
consulting team for their products
Lack of Relationship at higher levels
138
Recommendation
Recommendation
• The CFO is about to walk into the room, please provide them with a
recommendation.
• Recommendation will include:–
The client should aim towards increasing the billability of consultants and Project leaders to match
industry standards. This will allow them to reduce workforce size and save $18.18M
They should also migrate 20% of the consultants and PLs to low cost countries and save $11.18M in
addition.
• –Risks: reducing workforce should not impact existing business engagements -> It should be
appropriately phased followed by retraining of employees to increase billability
• - Next steps: Identify low cost countries which have the right talent in the market and set up
offices
139
Evaluation Criteria

Average Candidate • Framework touches on only a few of the case components
• Guidance is required multiple times for brainstorming and/or
working through exhibits
• Insights are not driven from qualitative factors in addition to
the quantitative calculations
Good Candidate • Discusses all aspects of improving profitability and
understands how consulting industry operates
• Calculations are quick and sound
• Makes clear, confident recommendations based on
information presented
Excellent Candidate • Framework is customized to tech consulting
• Proactively thinks about how increase in billability will lead
to reduction in workforce
• Asks about total available hours to calculate billability
• Notes risks of preferred strategy
140
A B-e-a-utiful Case
Industry: Consumer Goods/Beauty
Led by: Interviewer
140
Question 1:
Tell me about a time you had to make a difficult decision on ateam
Question 2:
Tell me about the experience that has grown your leadership skills the most to-date
142
A B-e-a-utiful Case
Prompt #1:
• SkinDeep is a U.S based skincare company headquartered in Austin, TX. SkinDeep
currently offers a wide variety of skincare products such as face wash, face lotion,
sunscreen, lip balm, makeup remover, etc. The brand is considered to be high
end/luxurious but reasonably affordable. The company primarily serves women
between age group 20 – 65. Recently, the company has been trying to answer the
following question: What is the best strategy to grow profits?
Case Background:
• Company manufactures and sells all products in the U.S. only, but is open
to expanding abroad
• Products are currently sold exclusively online
• The skincare industry is currently experiencing growth, specifically the natural skincare
segment
– Financial information
• SkinDeep is open to the idea of launching a new product as a way of growing if it
translates to at least a 10% growth in the existing profit base; no budget/capital
constraints
• 2018 profit was $600M 143
A B-e-a-utiful Case
Framework Buckets:
• Internal & external are good broad buckets to begin to structure ways to grow profits
– Below are some ideas for each bucket but the list is not exhaustive. Be sure to note
candidate creativity in framework!
• Potential ideas associated with internal growth:
– Increase prices/decrease costs
– Encourage additional purchases from existing customer base
• i.e. a rewards program, increasing frequency and mediums of marketing communication
– Introduce a new product
• Potential ideas associated with external growth:

– Acquire a new product or skincare company
– Begin to offer products abroad
• An excellent answer might suggest an abroad market with reasoning
– Expand channels products are offered
• i.e. beauty stores such as Sephora, Ulta, Bluemercury
144
Brainstorming
Prompt: Analysis:
• Some leadership at SkinDeep thinks the • Analysis of brainstorming to have 2 parts
best starting point for a growth strategy is – Specific details (not an exhaustive list)
to encourage additional purchases of • Introduce a loyalty program with points for
purchase
existing products from the existing
• Personalize shopping experience that includes
consumer base new product recommendations
• What are some ways SkinDeep could • Revamp personalized digital communication so
that consumers that haven’t made a purchase
achieve this type of growth? within a certain amount of time are invited back
• Send personalized notes to top 15% of consumer
base
• Ensure “cart reminders” are enabled for those
that add something to a shopping cart but don’t
purchase
• Expand distribution channels to more than
exclusively online
• Ideas to segment customers by common
characteristics (age, region, etc.) and customize
communication
145
Brainstorming
Prompt: Analysis:
• Given the industry growth in the natural • Analysis of brainstorming to have 2 parts:
skincare segment, SkinDeep’s CEO – High level structure of the brainstorming
wants to explore launching a product in • Consumer issues
• Product issues
this category
– Specific details (list is not exhaustive)
• What are some potential issues
• Consumer issues
associated with introducing a new natural – Lack of trust in new product if it’s a new
skincare product segment for company
– Issue raising consumer awareness for new
product once launched
– New product could cannibalize existing sales
• Product issues
– Could be expensive to make sure product is
safe/ready for market
– Lack of R&D/expertise in making natural
products
– Market competition could limit success
– Could have distribution channel issues
» i.e. late deliveries, damaged
products
146
Math – Market Sizing: Question
• Provide the candidate with the below information:
– SkinDeep wants to know the potential yearly profit associated with
launching a face mask for women ages 20-80 in the natural skincare
segment.
• Interviewer notes:
– Do not show the candidate the solution
– On the solution where it reads “provide to candidate”, do so if asked
• Try to wait until candidate asks if there is additional information to
provide
• If candidate is lost try to offer structure guidance
147
Math – Market Sizing: Solution
148
Recommendation
Recommendation
• The CEO has just walked in and would like an update on our findings, could you synthesize our
conversation?
• The skincare industry is in a growth phase primarily driven by natural skincare
• SkinDeep has the opportunity to grow annual profits by $70M by launching a natural skincare face
mask
– This $70M in annual profit meets the company’s new product launch criteria (10% growth in existing profit
base  10% of $600M = $60M)
• Additionally, ideas growing sales of existing products with existing customers could be executed in
parallel (creating a loyalty program, increasing number of distribution channels)
Medium

• Risks
– Unknown risk of cannibalizing existing product profits
– Actually capturing the consumer base from market size calculation
– Pressure on margins if cost increases due to commodity prices of natural ingredients
• Next steps
– Capability assessment to know if SkinDeep has expertise to develop and launch product in
new segment
– Cannibalization assessment
– Determine point of sale and promotion plan
149
Telco Towers
Industry: Telecommunications
Led by: Interviewer
Qualitative Level: Low
150
Question 1:
Why “x” city? [Note: fill in the “x” with the city they are recruiting for – Chicago, Dallas,
etc.]
Question 2:
Tell me about a time you had to persuade your team members of your opinion on a
matter?
151
Telco Towers
Prompt #1:
Telco Towers is a cell tower company in the United States which leases space on its
towers to wireless providers (i.e. AT&T, Verizon, etc.) who install their respective
antennas / technology on its towers. With the advent, and expansion, of 5G across the
Telco
country, Telco Towers is locked into a contract to upgrade its suite of towers to support
5G technology and now needs a strategy to grow its business to cover the cost of
upgrading its towers.
Towers
Case Background:
• Client/Company information
– Leasing to wireless providers is currently Telco Towers sole form of revenue
• Industry/Competition information
– Fragmented market overall with new competitors entering the market and providing rental space on towers for a fraction of
Telco Tower’s price; eroding the margins on these types of leases
– Wireless providers are also pursuing their own tower builds to minimize costs
• Product information
– Telco Towers has ~20K towers across the United States (note to interviewer: this is not critical to case)
• Value Chain/Revenue information
– Rental space is charged per antenna installed by the lessee; each antenna can support service to a certain number of households so at times
the lessee needs multiple antennas to support service to all of its customers in a given area
• Any constraints on the case
– The contracts and costs to upgrade the towers have already been signed and are therefore not negotiable at this point
152
Telco Towers
Framework Buckets:
Note, important to de-prioritize costs in framework given build expense will be the same
regardless. Want to focus on new business revenue opportunities. Once cleared,
inform them we have information on potential new customers in our footprint.
Case Name
Revenues Costs
Existing
New Business Fixed Variable
Business
• Adjust pricing • Identify new • Salaries • SG&A
• Sign current customers • Utilities
customers to new • Identify new use • Rent
leases on other cases for which • Property Taxes
towers businesses may need • Expense of
• Extend term of to rent tower space upgrading towers to
existing contracts (Fixed Wireless 5G
Access)
153
Exhibit #1
154
Interviewee should identify that this graphic will Basic Analysis (# customers inside Telco
help them size the opportunity (starting with Tower’s footprint by company)
identifying the company with the greatest number Note: encourage interviewee to round where logical as seen
of users inside Telco Tower’s footprint). below, except do not round on “Duke Wireless” calculation
Blue Devil Broadband: 50% * 60M = 30M
NC Communications: 40% * 50M = 20M
Blue Devil Broadband is largest opportunity by Duke Wireless: 95% * 30M = 28.5M
number of users in Telco Tower’s footprint. This Tar Heel Broadband: 20% * 15M = 3M
company is a start-up providing upgraded 5G fixed 27701 Wireless: 30% * 14M = 4.2M
broadband to household’s and is therefore a new
use case for Telco Towers. Calculation of annual revenue opportunity
pursing tower rental to Blue Devil Broadband
Push the interviewee to think about what other 30M (users in Telco Tower / Blue Devil footprint) / 5
types of information they would need to size (people per household) = 6M households
this! 6M (households) / 1,200 (households per antenna) = 5K
antennas
Additional Statistics Needed to Size Revenue 5,000 (antennas) * 1,500 (monthly charge per antenna) =
$7.5M per month
Opportunity: $7.5Mper month * 12 = $90M per year
Avg. # of People per Household: 5
# of Households per Antenna: 1,200
Telco Tower’s monthly charge per Antenna: $1,500
155
Brainstorming
Prompt: Analysis:
What non-financial factors should we Ideas for Brainstorm Answers
consider when considering partnership with Viability of business model (start-ups vs.
these companies? strong-holds in the space)
Likelihood to win partnership
Existing connections / relationships with
each company
Share of business Telco Towers is likely to
win (95% with Duke Wireless but only 50%
with Blue Devil Broadband?)
Rental capacity available on existing
towers (enough to service certain
customers?)
156
Telco Towers
Recommendation
Telco Tower’s should pursue a lessor/lessee partnership with Blue Devil Broadband. In
addition, Telco Tower’s should consider simultaneously pursuing a similar arrangement
with the other companies with sizeable customer bases in our footprint (Duke Wireless
Telco
and/or NC Communications) assuming the capacity exists on its towers.
Towers
• Potential Risks:
– Decrease in quality of service to existing customers given increase of usage on the towers through
the addition of new customers
– Lose RFP / partnership proposal to cheaper competitor in the marketplace
• Next Steps:
– Schedule a meeting with leadership at Blue Devil Broadband (possibly also Duke Wireless and/or NC
Communications)
– Test reasonability of our monthly pricing against competitors in the space to ensure we’re offering a
competitive price point at $1,500 per month per antenna
157
Evaluation Criteria
Average Candidate • MECE framework (might be missing a few items)
• Needs a lot of input/direction from interviewer to clear exhibit
• No self-guidance into the market sizing calculation
• Difficulty identifying even 1 – 2 additional considerations around
partnership during the brainstorm
Good Candidate • MECE framework
• Clears exhibit with minimal guidance from interviewer
• Puts the market sizing calculation in motion with assistance from
interviewer
• Identified half or more of additional considerations during the
brainstorm
Excellent Candidate • Includes but de-prioritizes costs in the framework given
additional information provided on where Telco Towers is in the
contracting/upgrade process
• Clears exhibit with no issues
• Structures the math (asks for inputs) for market sizing
• Identifies most (if not all) of the additional considerations during
the brainstorm
158
To port or not to port?
Industry: Consumer
Case Type: Go / No go
Led by: Interviewee
Quantitative Level: Difficult
159
Question 1:
Have you dealt with a difficult boss? Explain how you managed the situation.
Behavioral
Questions
Question 2:
Tell me about a time when you failed.
160
Prompt #1:
Our client, Beertastic Ventures, is a global beverage manufacturer, specializing in
producing beer and cider. They’ve been approached with an opportunity to purchase
Portalicious Enterprises, a port manufacturer based in Porto, Portugal. Port is a sweet,
To port or
fortified wine, made from 2/3 wine and 1/3 brandy. To be considered a true port, the
grapes must come from the Douro Valley (a UNESCO World Heritage Site), a region
not to port?
not far from Porto, Portugal, where the wine must be made. Beertastic operates
manufacturing facilities in Asia, the US, Europe, and Australia. Portalicious has
manufacturing facilities in Porto and vineyards in the Douro Valley.
Our client needs your help to figure out whether it should acquire Portalicious.
Case Background:
• Beertastic’s financial objective is to at least breakeven by the end of year 2.
• Beertastic Ventures is a medium-sized player in the global beer market.
161
Framework Buckets:
An excellent framework touches on the following areas:
Financial Analysis
Mentions at least one valuation methodology; bonus if interviewee asked specifically how the company
intended to value the acquisition and tailored framework to breakeven approach
To port or
Revenue + Cost Analysis is thorough and tailored to port-making specifically
How to fund the investment
Market Analysis
not to port?
Supply: Examines external factors, such as competition; acknowledges rarity of owning land in UNESCO World
Heritage Site
Demand: Segments market by different types of customers or locations; mentions understanding of current and
future customer demand for port wine
Operational Analysis
Mentions operational efficiencies that could be leveraged via existing resources
Questions culture and management compatibility between Beertastic and Portalicious
162
Exhibit #1
Port Global Market, Forecasted Growth and Portalicious Market
Share
Market 2018 Revenue1 2 Year CAGR 2020 Market Share
North America 200 10% 10%
Europe 200 -5% 4%

Asia 75 40% 35%
Australia 25 20% 75%
1in millions
Provide exhibit 1 once the interviewee has Market Yearly 2 Yr. Revenue Revenue Total
identified the need to review the revenue forecast Revenue CAGR Yr 1 Yr 2 Revenue
North
for Portalicious
America 200 10% 220 242 462
The objective is to calculate the total forecasted
revenue for Portalicious for the upcoming 2 years Europe 200 -5% 190 180.5 370.5
based on the markets’ 2-year CAGR and
Asia 75 40% 105 147 252
Portalicious’ market share
If the interviewee asks to round, please mention Australia 25 20% 30 36 66
that it is important to be accurate in this calculation, 1,150.5
so he/she must proceed with the numbers provided
Market Total
Yearly revenue is in millions Revenue Mkt Share Revenue
North America 462.0 10% 46.20
Europe 370.5 4% 14.82
Asia 252.0 35% 88.20
Australia 66.0 75% 49.50
198.72
164
Exhibit #2
Future Portalicious Variable Cost Breakdown
2018 2019 2020
15% 13% 10%

25% 30% 40%
150M 140M 135M

30% 25% 20%
30% 30% 30%
Grapes
Farming
Barrels
Brandy
Provide exhibit 2 once the interviewee has
2018 2019 2020
identified the need to review the cost forecast for
Brandy 25% $37.50 30% $42.00 40% $54.00
Portalicious Barrels 30% $45.00 30% $42.00 30% $40.50
The insight the interviewee should take from the Farming 30% $45.00 25% $35.00 20% $27.00
analysis is that Brandy is not only becoming a Grapes 15% $22.50 15% $21.00 10% $13.50
greater cost percentage of the manufacturing Total Cost $150.00 $140.00 $135.00
process, but also a higher nominal cost
The interviewee should calculate the dollar value of
each of the cost buckets and the total annual cost.
A strong candidate will calculate the expected profit Total Revenue $198.72
from the endeavor, given revenue from the prior Total Costs $135.00
page. Expected Profit $63.72
They should also identify that this is expected to be
a profitable business.
166
Brainstorming
Prompt: Analysis:
The interviewee should identify that brandy A good answer will acknowledge several
is a growing source of cost concern from creative ways to control prices. A great
Exhibit 2. Guide them to this, if necessary. answer will be highly structured and
After, ask the interviewee the following thorough.
question:
Some potential responses include:
What can Beertastic Ventures do to control -Vertically integrate the production
and reduce the price of Brandy? -Acquire a brandy producer
-Hedge the price of brandy
-Hedge prices on raw materials for brandy
production and create a JV with a
manufacturer
-Source from several suppliers; engage in
price negotiation
-Buy in bulk
167
Exhibit #3
Beertastic Manufacturing Capacity1
110
Light Beer
Specialty Beer
Cider
70 70 Total Available
65
Capacity2
44
32
25 27 25
21 21
15 17
13
9
2
United States Australia Germany Thailand
1Monthly barrel capacity in thousands (000s). 2“Total Capacity” refers to the total volume of barrels each plant can
produce regardless of the product.
Provide exhibit #3 once the interviewee has US MX GER Thailand
identified the possibility of vertically integrating Total Capacity 110 70 65 70
brandy production Light beer 44 27 25 17
The objective is to identify if the manufacturer has Specialty beer 32 21 21 13
enough capacity to insource the Brandy production Cider 25 9 15 2
The interviewee should ask what’s the Brandy Excess capacity 9 13 4 38
capacity needed by AB Port’s production – Tell
them 25,000 and 31,000 for the next two years
respectively
The interviewee should highlight that Thailand has
the greatest capacity and can absorb the total
production needed for Port production
169
Recommendation
The interviewee should recommend acquiring the port manufacturer, given that it is
expected to remain profitable over the next two years. Operationally, Beertastic should
consider vertically integrating brandy production, specifically given the excess
To port or
production capacity in their Thailand facility.
not to port?
• This is somewhat risky, given that Beertastic would need to learn how to produce brandy.
Beertastic should explore all available options and do a cost/benefit analysis of integrating
brandy production.
• Given the strong growth in Asia, the firm should explore additional opportunities for revenue
potential
• Need to assess compatibility with Portalicious’ culture and management teams
• Need to perform sensitivity analysis on the forecasts and go through a due diligence process
170

Average Candidate
Evaluation
Calculates expected future revenue and costs accurately;
gets to brainstorm with some guidance
Good Candidate
Criteria
Additionally recognizes the need to calculate profit; requires
minimal guidance
Excellent Candidate Quickly recognizes the need to deliver both profitability and
operational efficiency; appropriately identifies risks and
integrates them into recommendation
171
Don’t break the bank
Industry: Financial Services (Credit Cards)

Case Type: Revenue maximization
Led by: Interviewee
172
Question 1:
Tell me about a time you failed
Behavioral
Questions
Question 2:
Tell me about a time you solved a problem with a creative solution
173
Don’t break the bank: Prompt 1
Prompt #1:
Our client, Hudson Bank, is an online bank that plans to launch a new credit card
product within the next six months. They have asked us to help them determine a
pricing model that will maximize their revenues.
Case Background:
• Two core customer segments: Transactors and Revolvers. Transactors pay off their entire
credit card balance each month, whereas Revolvers leave a balance remaining month to
month
• Our client generates credit card revenue three ways: 1) Merchant Fee, 2) Annual Percentage
Rate (APR), and 3) Annual Fee
• If the interviewee asks about costs, mention that the cost structure is the same regardless of
the pricing strategy, so the interviewee should focus on revenues
• Competition is very strong in this space, so finding the right pricing strategy is critical
• Our client offers other lending products such as personal and student loans; however, our
sole focus is around their new credit card product
174
Potential framework
Framework Buckets:
Potential framework buckets:
Customers: Understand target customer/customer segments and create customized pricing strategy to
maximize revenues and/or loyalty programs (e.g., cash back, refer a friend)
Competition: Benchmark industry standards to determine range in pricing strategies
Company: Understand Hudson Bank’s risk appetite (i.e., prime, sub-prime) and if there is potential for
cannibalization of existing financial products
Technology: Long-term scalability of new customers on credit card platform
Regulatory environment: UDAAP/CFPB restrictions on potential pricing strategies
Revenue streams: APR, annual fee, late fees, merchant fees, etc.
175
Exhibit #1
1
Forecasted Customer Demand by APR
6.3
5 5
4.8
4.5 4.5
2.7
10% 15% 20% 25%

Transactors Revolvers
1 Units in 000s 176

Provide customer segment definitions to Interviewee should recognize that
interviewee if you have not already Transactors are relatively price inelastic,
Hudson bank has two core customer segments: while Revolvers are not
Transactors and Revolvers. Transactors pay off their
entire credit card balance each month, whereas Revolvers Interviewee should inquire about loan
leave a balance remaining month to month balances and/or alternative revenue streams
The two customer groups are required to in order to determine the optimal pricing
have the same pricing model in order to strategy
mitigate regulatory risks during the first year Once interviewee has recognized they
of operation require additional customer behavior
Forecast is only for the first year after data/revenue stream data, move to Prompt 2
launching the card
177
Don’t break the bank: Prompt 2
Prompt #2:
In addition to APR revenue, our client gets 2% on merchant fees (i.e., 2% multiplied by
the transaction amount per card swipe) in addition to a $100 Annual Fee per customer.
Additional data to be provided upon request:

• The anticipated average annual credit card balance is $5K. Interviewee should assume that
the APR revenue will be generated at an annual rate, not monthly
• Forecasted average transaction amount is $100 with an expectation of 25 swipes per
customer in the first year
• Annual fees cannot be adjusted because these funds will be used to cover the operational
costs associated with servicing each customer
• Merchant fees will not be adjusted in order to balance Hudson Bank’s merchant acceptance
rate of their new card with the strong competitive landscape
178
Interviewer guidance on Prompt
Prompt #2 Guidance: Analysis:
Data to provide interviewee, if not requested: Starting with Exhibit 1 data:
1) Annual fee = $100, 2) Average loan balance = $5,000 1. Convert units (multiply segments by 1K)
3) Merchant fee = 2%, 4) Average Transaction Amount = Transactors Revolvers Total customers
10% 5,000 8,000 13,000
$100 , 5) Average annual transactions = 25 15% 4,800 6,300 11,100
Quantitative Approach: 20% 4,500 5,000 9,500
1) Multiply customer segments by 1,000 to convert units 25% 4,500 2,700 7,200
2) Multiply total customers by $100 to get Annual Fee 2. Annual Fee Revenue (multiply segments by $100)
Transactors Revolvers Total Annual Fee Revenue
Revenue (by APR bucket) 10% $ 500,000 $ 800,000 $ 1,300,000
3) Calculate Revolver APR Revenue ($5k*# Revolvers by 15% $ 480,000 $ 630,000 $ 1,110,000
APR*APR) 20% $ 450,000 $ 500,000 $ 950,000
A strong interviewee will recognize that the 25% APR can 25% $ 450,000 $ 270,000 $ 720,000
be ruled out based on the low Revolver demand 3. APR Revenue (# Revolvers by APR * $5k loan balance * APR)
Transactors Revolvers Total APR Revenue
4) Calculate Merchant Fee Revenue (# total customers by 10% 0 $ 4,000,000 $ 4,000,000
APR bucket * $100 avg transaction amount * 25 monthly 15% 0 $ 4,725,000 $ 4,725,000
transactions * 2% Merchant Fee) 20% 0 $ 5,000,000 $ 5,000,000
A strong interviewee will recognize this is half the value of 25% 0 $ 3,375,000 $ 3,375,000
the Annual Fee revenue 4. Merchant Fee Revenue (total customers * $100 transaction * 25 swipes * 2%)
Transactors Revolvers Total Merchant Fee Revenue
5) Calculate Optimal APR by summing data from steps 2-4 10% $ 250,000 $ 400,000 $ 650,000
(Annual Fee Revenue + APR Revenue + Merchant Fee 15% $ 240,000 $ 315,000 $ 555,000
Revenue) 20% $ 225,000 $ 250,000 $ 475,000
A strong candidate should ask about expected growth rates 25% $ 225,000 $ 135,000 $ 360,000
beyond the first year. Our client is most interested in the 5. Optimal APR = 20% (sum three revenue streams by APR)
Transactors Revolvers Total Revenue
first twelve months following the credit card launch
10% $ 750,000 $ 5,200,000 $ 5,950,000
15% $ 720,000 $ 5,670,000 $ 6,390,000
20% $ 675,000 $ 5,750,000 $ 6,425,000
25% $ 675,000 $ 3,780,000 $ 4,455,000
Optimal APR = 20% with $6.425M in expected revenue
179
Brainstorming
Prompt: Analysis:
What other factors should Hudson Bank Potential factors to consider:
consider before finalizing their pricing Optimal APR pricing (i.e., 20%) considerations:
20% creates a higher risk of default during economic
strategy? downturns. Additionally, 15% APR generates similar
amounts of revenue
Forecast is only for next year, does not consider change
in consumer preferences/expected growth
Competitors with lower APRs, no annual fees, and/or
lower merchant fees may dominate space
Understand how our client will become the “top
of wallet” card with this pricing model
Alternative pricing considerations:
Cash back bonus/customer loyalty programs to increase
new customer base (a strong interviewee will note the
recent trends with these programs)
Customize the credit card pricing strategy by customer
segments (a strong candidate will note regulatory
concerns tailored pricing models)
Promote lower APRs for cross-sell customers (i.e.,
customers who have another loan/account with Hudson
Bank) to increase customer base
Strategy to increase number of swipes and/or average
transaction amount for Transactors
180
Recommendation
The General Manager of Hudson Bank’s credit card division will be joining us shortly
and would like to hear your recommended pricing strategy
Don’t break
the bank
• The interviewee should begin synthesizing their findings:
– The revenue-maximizing APR for Hudson Bank is 20%, capturing 9,500 customers who are forecasted
to generate $6.425M in revenue during the first year. Another acceptable recommendation is 15%
because it generates $6.39M in revenue and brings in 1,600 more customers. This may also generate
less risk for Hudson Bank during economic downturns.
– Risks associated with recommended pricing strategy
– Next steps to mitigate associated risks
181
Average Candidate Will consider profitability instead of revenue, fail to drive
Evaluation
case, make arithmetic mistakes, forget details, and fail to
put numbers into context. An average candidate might need
to be reminded of the pricing criteria.
Criteria
Good Candidate Will develop a custom and complete framework, make
accurate but slow calculations, will remember details and
put everything into context
Excellent Candidate Will develop a structured and MECE framework, complete

quick and accurate calculations, remember to ask about the
potential growth rates beyond the first year, put numbers
into perspective, and will drive the case forward at each
step
182
Activist Action
Quantitative level: Difficult

Qualitative level: Difficult
229
Question 1:
Leadership skills can help develop the relationship with a client. Can you share an
example where you led a group and what the outcome was?
Question 2:
When have you had to convince someone to change their mind? Were you able to do it
and if so how?
231
Activist Action
Initial Prompt
Your client is a large CPG company with multiple business units including snacks, beauty, and
home (cleaning) products. Your client is under pressure from a high-profile activist investor thathas
built a 7% stake in the company. The client has asked you to help predict the new investors likely
demands that could increase stock price or company performance. What are your ideas to deliver
short-term and long-term value back to the shareholder?
Activist Investor background: An individual or group that purchases large amounts of a public
company's shares and/or tries to obtain seats on the company's board with the goal of effecting a
major change in the company. The investor benefits when equity prices rise significantly or
dividends are paid.
Case Guidance
This case challenges the candidate to think from an investor and company perspective,then
balance the short-term and long-term objectives. Success requires the candidate to correctly
evaluate the financial options and give a recommendation that is operationallyrealistic.
Interviewer Guidance – Initial Prompt Q&A

Guide the candidate through the case. Provide the additional information if requested:
• Large business in North America. The client operates in ~70 countries.
• Revenue: Snacks $19B, Beauty $31B, Home $29B; EBITDA: $24B - Target Savings: $10B
• This investor likely has influence on the board and cannot be ignored.
232
Activist Action
Interviewer Guidance: Framework
This case is meant to have interviewer guidance. Provide little guidance for advanced
candidates.
An activist investor is looking for an increase in stock price, and the client is
looking for this plus long-term success. Frameworks should incorporate some of
the following:
Short-term Value
• Sell a business unit (split off a whole business, brand, or geography)
• Cost save (delayer company, shut-down plants)
Long-term Value
• Restructure product supply, move to low-cost countries
Allow the candidate to drive the case and explore. Award bonus points for strong
options that may create shareholder value. Make sure the candidate understands what
an activist investor is targeting and the likely time horizon (1-2 years).
It is important to acknowledge that the activist may want short-term actions that the
company would disagree with due to long-term repercussions.
233
Activist Action
Prompt #1 – Supply Chain Restructuring
The partner on this case talked to the product supply (manufacturing) contact at the
client who provided a supply chain restructuring opportunity. Do you think this is a
viable option to satisfy the activist investor and the client? (provide Exhibit #1)
Interviewer Guidance – Prompt #1 and Exhibit #1

The candidate should realize that a NPV calculation is necessary but should
approximate using the graph. NPV calculation is below as a reference.
Supply Chain
Restructuring 2016 2017 2018 2019 2020 2021
0 1 2 3 4 5
Cost Schedule $ 500 2,000 2,500 700 200 0
Savings Schedule $ - 0 1,000 1,500 7,500 15,000
FCF $ (500) -2,000 -1,500 800 7,300 15,000

Discounted FCF $ (500) -1,818 -1,240 601 4,986 9,314
Assume Discount
Rate 10% NPV $ 11,343
A strong candidate will realize the savings are too far out for an activist investor.
Regardless of the NPV, this project should be secondary to a short-term strategy.
Once this option is deemed insufficient read Prompt 2.

234
Exhibit #1
Supply Chain Restructuring

($M) 2016 2017 2018 2019 2020 2021
Cost Schedule $500 2,000 2,500 700 200 0
Savings Schedule $0 0 1,000 1,500 7,500 15,000
Note: All affects of depreciation and change in net working capital are included in the costs
and savings schedule.
16,000
14,000
Cost Schedule
12,000 Savings Schedule
10,000 Discounted FCF
8,000
6,000
4,000
2,000
0
-2,000 2018 2019 2020 2021
188
Activist Action
Prompt #2 – Low Cost Countries
The client mentioned that other companies have successfully used low cost sourcing. The
example companies effectively moved or rehired functions from developed regions to
countries like India, China, or Brazil. Do you think the options in Exhibit 2 can meet the client’s
needs for the snacks business?
The low cost options are unlikely to meet the client needs because it threatens long- term
operation. This prompt is meant to test the candidates ability to structure open- ended
questions (a common part of final round interviews with partners)
Strong candidates should realize these are poor solutions. Guide the candidate as
necessary and move to prompt #3 when candidate realizes other savings are needed.
Area ($B) Suggested Solution
Marketing 8.2 Unlikely: Marketing and R&D are necessary for innovation. It is difficult to find
top talent in developing countries. Also, the client has a large North America
R&D 12.3 basedbusiness.
Not Feasible: CPG snack products are inefficient to shiplong distances
usually. Outsourcing could hurt trust in brand.
Manufacturing 21.7 Additionally, we just saw a major manufacturing project would take too long.
Not Feasible: Low savings and managers must meetkey
Sales 3.6
customers in developed countries (Walmart, Target, Kroger,etc.)
189
Exhibit #2
Projected savings (NPV) for various outsourcing options
Area ($B)
Marketing 8.2
R&D 12.3
Manufacturing 21.7
Sales 3.6
190
Activist Action
Prompt #3 – Sell Businesses
Other companies have seen significant cash and stock price increases when splitting
off non-core businesses. The client would like you to value these brands/businesses
and consider divesting them. Is there any additional information needed to estimate the
market value?

When asked provide: Benchmarking comparable firms gives FV/EBITDA = 3.5
A strong candidate will realize that a multiple is needed to find a sale price for each
brand or region. If the candidate proposes using C/(r-g), give them the multiple to use
instead.
5 year Sale (EBITDA
(Rev $B) NA LA Asia Europe Sum CAGR EBITDA % EBITDA Multiple)
Beauty by Gina 8 5 1 3 17.0 -1% 35% 6.0 20.8
Jose's Chips 2 3 0 1 6.0 12% 23% 1.4 4.8
Tina's Hair Brand 1 3 2 3 9.0 10% 25% 2.3 7.9
Silky Sweets 5 1 3 3 12.0 2% 25% 3.0 10.5
Clearly Clean 7 1 2 1 11.0 5% 36% 4.0 13.9
Sum 23 13 8 10 54
5 year CAGR 2% 4% 11% 1% 3.6%
Silky Sweets is the best choice since it meets the target cash value to return to
shareholders and has low growth over the past 5 years. 191
Exhibit #3
Potential brands (businesses) that could be divested
(Rev $B) NA LA Asia Europe 5 year CAGR EBITDA %

Beauty by Gina 8 5 1 3 -1% 35%
Jose's Chips 2 3 0 1 12% 23%
Tina's Hair Brand 1 3 2 3 10% 25%
Silky Sweets 5 1 3 3 2% 25%
Clearly Clean 7 1 2 1 5% 36%
5 year CAGR 2% 4% 11% 1% 3.6%
192
Activist Action
Recommendation – Solution
Strong recommendations include the following items or similar reasoning:
The client should prepare to divest the “Silky Sweets” brand

• The $10.8B savings will meet the activist goals
• This strategy does not compromise long-term operations of other brands
• The client should court the activist investor and attempt to align long-term goals
Additional recommendations and risks

• Long-term product supply restructuring could benefit the client
• Delayering (layoffs) could be appropriate in some parts of the company but would
need evaluation
• Risk: Actual sale price and stock performance could vary based on the market
240
Evaluation Criteria

Average Candidate • Few mathematical errors
• Frames the problem and dynamics between
investor and company goals (short-term/long-
term)
Good Candidate • Performs the above plus…
• Correctly evaluates the options (quantitatively
and qualitatively)
• Quickly moves through overall case
Excellent Candidate • Performs the above plus…
• Drives toward short-term opportunity to sell
brands (may mention CPG examples)
• Provides 1-2 creative options in addition to the case
defined options
241
Goodbye Horses
339
Question 1:
• When working on a team where you are not the leader, what is the typical role you
take?
Question 2:
• What is your least favorite aspect of Fuqua?
340
Goodbye Horses
Prompt #1:
• Your client is the CFO of Aperture Laboratories, a leading US biopharmaceutical company with a
market cap >$150B. Aperture develops and manufactures a diversified range of products and in
particular prides itself on saving millions of human lives every year.
• The company is under investor pressure because of its slow firm value growth over the next 10
years. Investors are very anxious to see significant changes announced at the firm in the next
quarter. The CFO has already identified and evaluated a number of high-growth, promising, but
capital-intensive projects, and she does not have enough cash to invest in any of the
opportunities—what dose she need to do next?
Interviewer Guidance:
• The prompt can be ambiguous, and many interviewees may drive the case towards evaluating the projects or building a
profit tree of the existing business to identify any issues. Neither of these approaches directly answers the prompt, but probe
them to realize the goal is to raise capital in order to fund these projects.
– Optional: this case can be a good opportunity for the interviewee to experience a free-flowing, conversational “partner-
style” case. Consider telling the interviewee to not write anything down for the framework.
• Let the student build a framework, which should be focused on ways to raise capital, but could also include other next steps
such as gaining management buy-in to invest in these high growth opportunities
– Ideal framework will include ways to raise capital (issuing equity, raising debt, divesting a portion of business,
canceling existing projects to free up budget) and also touch on where to deploy the capital (i.e., into the projects)
– Students may discuss P&L levers in their framework, which is OK, but check to see if they realize any cost-cutting or
revenue-boosting measures will not raise capital quickly and do not satisfy investor requirements for significant
changes
– Ideal candidate will discuss pros/cons of each way to raise capital
• Guide them towards thinking about divestiture, then provide them with the first exhibit 341
Exhibit #1: Aperture
business segments
5-yr CAGR
20%
Sales ($B)
Oncology drugs
15% Nutrition 1.3
2.1
3.1
10%
Consumer health 9.3 Primary care pharmaceuticals

5%
Emerging market drugs 15.2
22.7
4.2 Animal health
0% 9.2
Specialty care pharmaceuticals
Established products
-5%
Increasing specialization requirements
342
Interviewer guidance on
Exhibit #1
• Provide the exhibit and let the interviewee walk • Chart takeaways (not all necessary to discuss)
through it verbally – Animal health is one of the lowest growth
• The interviewee should drive the discussion and business units
determine that animal health is the best option – Animal health is the most different business
to divest, providing sufficient rationale unit and outside of what Aperture prides
• If the interviewee does not choose animal itself in (saving human lives)
health, discuss with them their rationale and – Its low degree of specialization will allow a
steer them towards choosing animal health larger pool of potential buyers (i.e., easier
– The interviewee should take the hint and for another company to operate)
switch towards animal health
• Do not prompt the interview towards next steps;
make sure they drive conversation towards how
much capital they can raise and if they can find
buyers for the business unit
343
Goodbye Horses
Prompt #2:
• Unknown to the CFO until now, the business development team has retained JP Morgan to
assess the sale-ability of the Animal Health business. They have identified that Aperture will likely
receive a 3.5x enterprise value to sales multiple for the animal health business.
• Do not prompt further; let the interviewee work through the next steps
• The interviewee should drive towards understanding how much capital they will receive from the
sale (($4.2B x 3.5 = $14.7B)
– If asked about taxes, tell the interviewee the deal has been structured by JP Morgan to be
tax-free
• The interviewee should then begin discussing which projects to invest the capital in. Oncethey’ve
begun thinking about this, provide the next exhibit
344
Exhibit #2: Investment
opportunities
Project NPV Capital Investment Required
License respiratory products from competitor 10 9
Acquire newly approved GLP-1 agonist 10 6
Research new formulations for existing product portfolio 7 5
Build R&D center in China 5 4
Cost-cutting initiative in US manufacturing plants 5 3
Sales force rationalization 3 3
0 2 4 6 8 10 0 1 2 3 4 5 6 7 8 9
NPV ($B) Capital investment345

($B)
Exhibit #2
• Provide the exhibit and let the interviewee walk through • The easiest way to identify which projects to prioritize is
it verbally to calculate a profitability index (e.g., NPV divided by
• If asked, tell the interviewee that the NPV includes the capital investment)
capital investment • The interviewee can then rank projects by profitability
• The interviewee should drive the discussion and index and see how many can be completed given our
determine which projects to invest in; an excellent constraint of $14.7B
candidate will also look to discuss qualitative aspects of • Calculations
each projects (e.g., how long each project will likely 1. $10 / $9 = 1.11
take) 2. $10 / $6 = 1.67
• Given our capital constraint of $14.7B, the interviewee 3. $7 / $5 = 1.40
should attempt to maximize NPV. Thus, the most
4. $5 / $4 = 1.25
effective use of capital is to invest in:
5. $5 / $3 = 1.67
– Acquire newly approved GLP-1 agonist
6. $3 / $3 = 1.00
– Research new formulations for existing product
• Adding up projects 2, 3, and 5 gives us the highest NPV
portfolio
($22B) given our capital constraint of $14.7B from the
– Cost-cutting initiative in US manufacturing plants sale. It only requires $14B to accomplish.
• At this point, tell the interviewee to summarize their • A very good candidate will also have a recommendation
recommendation for the remaining $700M, i.e. share buy back, dividend
– Recap we want to sell animal health to raise capital payment, etc.
and invest in 3 projects listed above
– Risks: ability to sell animal health (i.e., finding a
buyer), timing of deal completion, etc.
346
Goodbye Horses
Recommendation
• The CFO is out at lunch and the CEO of Aperture walks into your conference room,wondering
what you’ve been working on.
• An ideal candidate will walk through the divestiture and what to do with the influx in capital.
• Risks
• Ability to sell the Animal Health Division
• Timing of the deal completion
• Timeline for new capital projects
• Potential for new capital projects to fail
• The ideal candidate will also have a mitigation strategy for each of theserisks
347
Sardine Airlines
Industry: Transportation
348
Question 1:
• What in your career has prepared you for consulting?
Question 2:
• What is the best reason that I should hire you?
349
Sardine Airlines
Prompt #1:
• Sardine Airlines is an ultra low-cost carrier with flights throughout the continental
United States. They have hub airports in Oakland, California; Tulsa, Oklahoma, and
Hartford, Connecticut. Sardine Airlines is facing increased pressure from other low
cost carriers such as Cattle Car Air and Soul Airlines. Sardine Airlines has faced
declining profit for the past year. Sardine’s CEO, Penny McPincher, has asked your
team for advice on how to reverse the profitability trend.
• Additional information to give the candidate if asked:
– Sardine Airlines competes primarily on having the lowest cost fares and offering
minimal service
– Due to its business model Sardine Airlines has a culture of cost savings that can
be passed to the customer
– Sardine Airlines is trying to grow profit margin to 20% (INTERVIEWER
GUIDANCE: net income/total revenue)
– If the interviewee asks about revenues/costs give them Exhibit 1, Statement of
Operations
350
Exhibit #1 – Statement of
Operations
Unaudited, in millions
2015 2014 2013 2012
Operating Revenue
Passenger $ 1,088 $ 1,092 $ 908 $ 793
Non-ticket $ 1,055 $ 968 $ 862 $ 769
Total Revenue $ 2,143 $ 2,060 $ 1,770 $ 1,562
Operating Expense
Fuel $ 589 $ 583 $ 625 $ 718
Landing Fees $ 383 $ 370 $ 332 $ 296
Maintenance $ 214 $ 164 $ 106 $ 67
SG&A $ 428 $ 309 $ 185 $ 171
Special Charges $ $ - $ 225 $ -
-
NI Pre Tax $ 529 $ 634 $ 297 $ 310
Taxes $ 158 $ 189 $ 88 $ 92

351
Net Income $ 371 $ 445 $ 209 $ 218

Exhibit #1 – INTERVIEWER GUIDE
2015 2014 2013 2012

Operating Revenue YOY CHANGE IN REVENUES FROM PRIOR YEAR
Passenger -.37% 20.26% 14.47%
Non-ticket 9% 12% 12%
Total Revenue 4% 16% 13%
Operating Expense EXPENSES/NI AS A PERCENT OF TOTAL REVENUE

Fuel 27% 28% 35% 46%
Landing Fees 18% 18% 19% 19%
Maintenance 10% 8% 6% 4%
SG&A 20% 15% 11% 11%
Special Charges 0% 0% 13% 0%
NI Pre Tax 25% 31% 17% 20%
Taxes 30% 30% 30% 30%
Net Income 17% 21% 12% 14%

352
Exhibit 1
• The exhibit is designed to have too much • The candidate should keep in mind the
data to synthesize in a reasonable 20% profit margin that the CEO wants,
amount of time which given the NI, is $57.6M
• Additional information: • The candidate should see that revenue
– Non ticket revenue are things like bag fees, has continued to grow, albeit slower than
food, beverages, customer service charges, in the past
paper tickets, etc. • The candidate should see that SG&A as a
– Landing fees are what Sardine Airlines pays proportion of revenue increased from 15%
to use airports to 20% and is the primary driver of
declining profit – once identified give them
Exhibit 2
• If the candidate identifies maintenance
costs proportionately increasing give them
Exhibit 3 – if exhibit 3 never comes up,
you do not need to push it to the
candidate
353
Exhibit #2 – SG&A
Breakdown
428
Marketing 86
309
62
Salaries 171
170
Rent 86
Customer Service 64 46
Miscellaneous 12
21 19
2015 2014
In $M
354
Exhibit 2
• The percent of total SG&A and absolute • The candidate should identify that 3 areas
increases are below are driving growth in SG&A: Marketing,
Rent, and Customer Service
428 309
• The other areas are not large enough
Marketing 20% 20% increases to focus on to get to the $57.6M
profit increase the CEO is looking to
achieve
Salaries 40%
55%
YoY Change
Rent 20%
Marketing $ 24
Customer Service 15% Salaries $ 1
15% Rent $ 40
Miscellaneous 4%
5% 6% Customer Service $ 52
Miscellaneous $ 2
2015 2014
355
Exhibit #3 – Sardine
Maintenance
TO: Penny McPincher, CEO of Sardine Airlines

FROM: Michael Huerta, Administrator of the Federal Aviation Administration
DATE: June 30th, 2015

SUBJECT: Sardine Airlines Maintenance Record
This memorandum is to notify that as of today, Sardine Airlines is no longer

under maintenance supervision from the Federal Aviation Administration (FAA).
The FAA believes the improved maintenance program no longer warrants FAA
intervention.
Any future decrease in maintenance standards will result in FAA supervision or

sanctions.
356
Exhibit 3
• The Federal Aviation Administration (FAA) • The candidate should put together that
is the U.S. Government regulatory agency the increase in maintenance spending is
responsible for the safety of U.S. airlines directly tied to the fact that previous
maintenance spending was not sufficient
to be considered safe
• The candidate should move off of
maintenance cost cutting
• If the candidate still is interested in
pursuing cost cutting in maintenance give
them this prompt, “Our client is adamant
that the recently improved maintenance
program is running at peak efficiency and
any cuts would invite unwanted scrutiny
from regulators.”
357
Sardine Airlines
Prompt #2:
• Sardine Airlines has been aggressively advertising to combat competitive pressures.
Both the CEO and the Board believe this is a critical expenditure. Recently the
landlord for the firm’s headquarters in Oakland raised rent by $35M. Customer
service complaints have increased nearly 3,000%, which the company believes is
due to the new 12 inch seats that were installed in the entire fleet. This has caused
Sardine’s call center provider to increase billing by 520% from 2014’s $12.36M. What
can Sardine Airlines do to address these issues?
• Neither the CEO or Board will take any recommendations on cutting the marketing
expenses
• The firm does not have to be headquartered in Oakland, but does want to be in a
location where it has major operations
• The firm is not interested in increasing seat sizes. They are actually looking to pilot 8
inch seats in a new class of service called, “steerage”
• The call center vendor charges rates that are on average 60% higher because their
call center’s are based in the United States and staffed with native English speakers
• Rent in Tulsa or Hartford would be 40% less than current 2015 rent (INTERVIEWER
GUIDANCE this equates to $34.4M) 358
Sardine Airlines
Recommendation
• The CEO, Ms. McPincher is going to be joining us in just a few minutes to hear your
recommendations on how to improve profitability.
• Candidate should have a recommendation that includes the following:
– To increase profit margin to 20%, Sardine Airlines should focus on cutting SG&A
costs
– There are two key ways to cut SG&A, customer service and rent
– Recommend that the call center vendor should transition to an overseas based
vendor, which would save approximately $38M
– Move the headquarters to either Tulsa or Hartford, which will have less expensive
office real estate markets and thus find major cost savings
– Given the relative low increase in revenue from installing 12” inch seats,
recommend against 8” seats
• Risks should include: one-time expenses in moving the headquarters, unhappy
customers from decreased customer service quality
359
Fringe Science
216
Question 1:
• If a previous coworker was asked to describe you, what three qualities would they
highlight?
Question 2:
• Describe a time when you and a coworker had different opinions on how best to
proceed on a project or solve a problem. How was this situation resolved?
217
Fringe Science
Prompt #1:
Massive Dynamic is a multi-national pharmaceutical company. One of their assets,
Cortexiphan, is an anti-infective that successfully treats three major types of hospital-
born illness and is currently in Phase II clinical trials. Unfortunately, Massive Dynamic
only has the capital to finance a Phase III clinical trial for one of the three illnesses with
Cortexiphan treats. Walter Bishop, Chief Medical Officer of Massive Dynamic, has
enlisted your help to decide which of the three possible indications for cortexiphan they
should pursue to maximize profits over a five year-period post-launch.
Clarifications to be provided:
▪ Drug is only likely to be approved in the US at this time
▪ Drug will be sold directly to hospitals by Massive Dynamic; therefore, no need to
consider distribution channel cots, etc.
▪ No need to calculate based on NPV, just do total over five years w/out discounting
▪ Provide Exhibit 1 when asked about market size and/or competition

▪ Provide Exhibit 2 when asked about development costs or clinical profile
▪ Provide Exhibit 3 after an initial indication selected and pricing prompt given 218
Exhibit #1
Annual Doses: 1.5B 200M 5.0B
Avg. Price per

Dose ($): $10 $20 $5
Competitor
100%
5% 6
10%
10% 5
25%
20% 4
15%
3
2
Market Share
20% 1
30%
75% 25%
40%
25%
0%
Aspergillosis Rare Molds Candidiasis
194
Interviewer Guidance: Exhibit 1
• Qualitatively, candidate should recognize:
Interviewer Prompt: Here is preliminary – Asp. indication has four products available, two of which
analysis of the three potential indications for are used quite sparingly
cortexiphan. What are your initial thoughts – Rare molds indication has only 2 products available,
with one clear market leader; physicians likely want
based on this information? more options AND the potential for a lower-cost option
than $20/pill (2-4x the other two treatments) is very high
provided that our client can make the economics work
Potential questions: at that price.
– Candidiasis is a very crowded indication, with no clear
• No new entrants other than cortexiphan market leader; very strong clinical profile (i.e. the
are likely to enter the market in the time efficacy of the drug relative to other available options
within that indication) will be required to penetrate
frame we are considering
• Market for all three indications is not • Candidate should also calculate total market size for each
expected to grow or decline over time indication
– Asp. = 1.5B x $10 = $15B
– Rare Mold = 200M x $20 = $4.0B
– Cand. = 5.0B x $5 = $25B
• Candidiasis is biggest, but info on development costs and

likely market share in each indication is required before
making a decision; candidate should request info on
clinical profile (Exhibit 2)
195
Exhibit #2
Metric Aspergillosis Rare Molds Candidiasis
Probability of
Phase III 50% 25% 60%
Trial
Success
Phase III Trial Cost $2 Billion $500M $1 Billion
Production
$7.0 $5.0 $2.0
Cost Per
Dose
Safety Profile
Equal Equal Poor
(vs. Market
Leader)
Efficacy Profile
Superior Equal Equal
(vs. Market
Leader) 196
Interviewer Prompt: Our development • Candidate should have sound rationale
team has provided the following information for market share assumptions; after
on cortexiphan’s clinical profile, based on discussion tell them to use the following
the Phase II trial results for calculations
– Asp = 60%
– Rare Molds = 40%
Potential questions: – Candidiasis = 10%
• Cortexiphan can be assumed to be priced
at market average for initial analysis • Candidate should now proactively
• Hypothetical market share should be first calculate annual profits with market share
estimated by candidate based on the Profit = (Revenue per Dose – Cost per Dose)*(Market
information provided in Exhibit 1 & 2 Share * Total Annual Doses)
combined – Asp = ($10-$7) * (60% * 1.5B) = $2.7B
– Asp = Superior clinical profile to current options; – Rare Molds = ($20-$5) * (40% * 200M) = $1.2B
likely to become new market leader (50-60%) – Cand. = ($5 - $2) * (10% * 5.0B) = $1.5B
– Rare Molds = Equal clinical profile; likely to pretty
much split the market with current leader; maybe
cortexiphan gets a bit less since competition has • Clinical trial costs and probability of
advantage of being first to market (40-50%) success should also be included to make
– Cand. = Clinical safety profile is worse than leader
in a crowded market; at same price as competition
final decision (5 year period); calculations
we are unlikely to be a significant player (much less on next page
than 25% share of market leader)
222
Analysis:
Expected Profit = (Prob Success * Profit if Success) – (Prob Fail * Loss if Fail)
– Asp = $11.5*50% - $2.0*50% = $4.75
– Rare Molds = $5.5*25% - $0.5*75% = $1.0
– Candidiasis = $6.5*60% - $1.0*40% = $3.5
• Candidate should drive to conclusion that Aspergillosis is the most profitable

indication if successful, and has the highest expected profit even when accounting for
potential failure; therefore, this should be indication chosen
223
Fringe Science
Prompt #2:
Dr. Bishop agrees with your initial assessment that the aspergillosis indication is a good
first indication. Next, he is wondering whether pricing at either a discount or premium to
the market will result in increased profitability. What do you think are the main pros and
cons of both strategies?
Brainstorming exercise; possible answers include:
Premium:
• Pros – Signals to market that product is better than what is currently available, which matches
clinical profile; more revenue per dose; can selectively offer discounts to certain hospitals if
required, but don’t sacrifice revenue pro-actively in case where you don’t
• Cons – Formulary status / market share are likely lower; bad publicity w/ current mediaand
government pressure on high priced pharmaceuticals
Discount:
• Pros – High market share and quicker product uptake; can always take price increases over time
• Cons – Decreased revenue per dose; pricing choice for aspergillosis could hinder pricing
224
potential for rare molds or candidiasis if pursue these indications later b/c low price is expected
Exhibit #3
Cortexiphan Aspergillosis Formulary Status Distribution by Pricing Strategy
100% 0%
10% Off Formulary
20% On Formulary, Restricted
25%
No Restrictions
30%
% of Hospitals
25%
Formulary Expected
Status Market Share
Off Formulary 10%
80%
On, Restricted 50%
60%
50%
No Restriction 70%
0%
Discount ($5) Parity ($10) Premium ($15)
Strategy ($ per Dose)

200
Exhibit #3 Guidance:
Interviewer Prompt: Our market research team has now conducted preliminary interviews
with both payers and providers to get more detailed information on how cortexiphan is likely
to be used at different price points
Potential questions:
• All hospitals can be assumed to be of similar size for calculation purposes
Analysis:
• Candidate should recognize qualitatively that higher price leads to worse formulary
status, and consequently lower market share
• Candidate should determine overall market share at each price point by using a sum-
product of percentage of hospitals at each formulary status * expected market share
– Discount: 80%*70% + 20%*50% = 66%
– Parity: 60%*70% + 30%*50% + 10%*10% = 58% (round to 60%)
– Premium: 50%*70% + 25%*50% + 25%*10% = 50%
• Annual revenue should be calculated based on price, market share, and total doses
– Discount: 1.5B doses * 2/3 * $5 = $5B
– Parity: 1.5B doses * 60% * $10 = $9B
– Premium: 1.5B doses * 50% * $15 = $11.25B -> five-year = $56.25B
• Profit tracks with revenue b/c cost is the same, so only need to calculate for premium
– ($15 revenue - $7 cost per pill) * 0.75B doses annually * 5 years = $30B - $2B trial cost = $28B 201
Fringe Science
Recommendation
Based on all of the information presented, what would be your recommendation for Dr.
Walter Bishop regarding the development of cortexiphan?
• Candidate should recommend pursuing the aspergillosis indication at a premium
price of $15 / dose
• This recommendation will result in total expected revenue of $56.25B and profits of
$28B over the five-year period post-launch
• Candidate should note risks of strategy (e.g., there is a 50% chance the trial fails,
leading to a $2B loss for the cost of the trial)
• Aspergillosis indication is preferred because of cortexiphan’s superior clinical profile,
high expected market share, and relatively large market size; although candidiasis is
bigger market, we are not expected to be a big player based on the clinical profile
• Pricing at a premium hinders formulary status somewhat, but the higher price per
dose makes up for this; should also discuss potential cons of premium price
227
Fringe Science Evaluation Criteria
Candidate Assessment
Level
Average • Framework touches only om minority of case components
Candidat • Some guidance required in driving towards profitability, or
e misses requesting important information required to make
calculations
• Focused only on quantitative considerations, lacking on
qualitative insights
Good • Discusses all aspects of profitability case: market size,
Candidat competition, market share potential, fixed and variable costs
e • Calculations are quick and sound
• Makes clear, confident recommendations based on
information presented
Excellent • Framework is customized to healthcare considerations and not
Candidat basic profitability framework
e • Proactively thinks about opportunity to pursue different
pricing strategies and impact on potential revenue
• Notes risks of preferred strategy 228
Congo’s Drumming
Industry: E-Commerce Operations
229
Question 1:
• Tell me about a time that you’ve had to lead a diverse team
– What were the challenges?
– What did you learn from this experience?
Question 2:
• What is something your former supervisors would say you do well?
• What is something your former supervisors would say you need to improve?
230
Congo’s Drumming
Prompt #1:
• Your client, Congo.com (named after one of Earth’s rainforests), is one of the largest
e-commerce retailers in the world. It specializes in a diverse logistics network, and its
brand is built around consumer satisfaction. The company has grown dramatically
over the last 5 years, but has started to notice recent profit margin dips. You have
been hired to find the root causes that Congo must address to focus on profitability
so they can continue to drive growth.
• Congo gives its customers the best prices with the fastest delivery rates
• Congo is a worldwide company, but wants to focus on US profitability to drive
expansion into other countries
• There are eight main distribution facilities in the United States
• Company growth has outpaced all competitors in the retail industry
• Any positive change in profitability is the goal. It’s up to you to quantify the impact of
changes recommended.
• Profit margin = net income/total revenue
231
Exhibit 1
Unaudited, in millions Congo.com Income Statement*
2013 2014 2015 2016 2017
Operating Revenue
Units Shipped 1,176 1,528 1,987 2,583 3,358
Avg $/unit $ 4.00 $ 3.75 $ 4.25 $ 4.50 $ 4.00
Total Revenue $ 4,703 $ 5,732 $ 8,445 $ 11,624 $ 13,870

Operating Expense
Maintenance $ 941 $ 1,146 $ 1,267 $ 1,162 $ 694
SG&A $ 941 $ 1,003 $ 1,267 $ 1,162 $ 1,387
Transportation $ 1,881 $ 2,293 $ 3,378 $ 5,812 $ 8,322
Permitting $ 564 $ 688 $ 1,013 $ 1,395 $ 1,652
Other $ 470 $ 573 $ 845 $ 1,162 $ 1,387
NI Pre Tax $ (94) $ 29 $ 676 $ 930 $ 429
Taxes $ (28) $ 9 $ 203 $ 279 $ 129
Net Income $ (66) $ 20 $ 473 $ 651 $ 300

232
*US Distribution Centers only
Exhibit 1 – Interviewer Guidance
Unaudited, in millions Congo.com Income Statement*
2013 2014 2015 2016 2017
Operating Revenue YOY CHANGE IN REVENUES FROM PRIOR YEAR
- 30% 30% 30% 30%

Units Shipped
- -6.3% 13.3% 5.9% -11.1%

Avg $/unit
Total Revenue - 22% 47% 38% 19%
Operating Expense EXPENSES/NI AS A PERCENT OF TOTAL REVENUE
Maintenance 20% 20% 15% 10% 5%
SG&A 20% 18% 15% 10% 10%
Transportation 40% 40% 40% 50% 60%
Permitting 12% 12% 12% 12% 12%
Other 10% 10% 10% 10% 10%

NI Pre Tax -2.00% 0.50% 8.00% 8.00% 3.09%
Taxes 30% 30% 30% 30% 30%

Net Income -1.40% 0.35% 5.60% 5.60% 2.16%
233
*US Distribution Centers only
• The exhibit has too much data to • The candidate should see that items
synthesize in a reasonable amount of shipped has continued to grow at a
time steady pace (30% YoY)
• Units shipped are driven by online sales • Key item is that we are only concerned
increasing with profitability in recent years.
• Avg $/unit is an aggregation of all online • If asked about $/unit changes, tell the
sales purchases, driven by consumer candidate that Congo has little control
decisions over the market competitive pricing.
• Cost Breakdowns: • All costs are rising YoY, but candidate
– Maintenance: cost to maintain facilities should note that Transportation has risen
– SG&A: cost to employ facilties by a larger percentage of revenue over
– Transportation: cost to ship units to consumers the last two years (40% to 60%)
both directly tied to distribution centers costs and
other external costs the Company can’t control • If candidate identifies Transportation
– Permitting: cost to operate in communities costs increasing being the biggest factor
– Other: general business expenses of profitability, give the candidate Exhibit
2.
209
Exhibit 2
Congo.com US Distribution Network - 2017
2,000,000
1,800,000
1,600,000 Units per day
1,400,000
1,200,000
1,000,000 Operating Costs
($/day)
800,000
600,000
Transporation
400,000
Costs ($/day)
200,000
-
ABE8 AVP1 CLT2 CVG3 FTW1 MDW2 ONT8
Sq. Ft. 500k 500k 500k 500k 500k 1M 1M
219
Congo.com US Distribution Network - 2017
2,000,000
1,800,000
1,600,000 Units per day
1,400,000
1,200,000
1,000,000 Operating Costs
($/day)
800,000
600,000
Transporation
400,000
Costs ($/day)
200,000
-
ABE8 AVP1 CLT2 CVG3 FTW1 MDW2 ONT8
Sq. Ft. 500k 500k 500k 500k 500k 1M 1M

Unit/Sq. Ft. 2 3 1 2 4 1.5 2
Operation 30% 30% 30% 30% 30% 30% 30%
s cost %
236
Transpor 60% 80% 60% 60% 80% 60% 60%
t Cost %
• The purpose of this exhibit is for the • The candidate should recognize that
candidate to identify specific facilities by FTW1 and ONT8 ship more per day than
percentages of output. any facility, but FTW1 has half of the
• Units per day are 2017 numbers for square footage
– Bonus points for stating that FTW1 has the highest
amount of SKUs shipped from each productivity in the network (4 units/sq. ft.)
facility each day.
• 5 of the 7 facilities have identical cost
• Operating Costs are in $/day percentages (30% for Operation, 60% for
– Guidance sheet shows $cost/unit shipped Transportation)
• Transportation Costs are in $/day • FTW1 and AVP1 have 80% transportation
– Guidance sheet shows $cost/unit shipped
costs. However, the candidate may not
• Square Footage is only meant to notice AVP1 because it produces less
reference the size of the facility. units/day than others.
Intuitively, larger facilities should output a – Bonus points for recognizing both facilities are
larger amount per day opportunities for improvement.
• Candidate may realize that Operating • The candidate should recognize that
Costs + Transportation Costs > Units transportation costs are our best
Shipped per day. Remind them that this opportunity. If asked for a breakdown,
graph ignores $/unit in revenue. please move on to Prompt #2.
237
Congo’s Drumming
Prompt #2:
• Facility transportation costs are made up by three different factors: 1) lane cost to
ship to a specific destination, 2) utilization of those trailers shipped, and 3) US
Department of Transportation costs. Congo.com has been expanding the quantity of
shipping destinations to fuel its growth. Where should Congo go from here?
• “Expanding the quantity of shipping destinations” means: Congo is shipping to more
destinations than before and shipping more to their previous destinations.
• Candidate should recognize if Congo is increasing its destinations, then it makes
sense that lane costs and DOT costs should also rise accordingly.
• Push candidate towards wanting to look into #2 Utilization of Trailers.
• Candidate should recognize and ask about utilization costs for FTW1 *AND/OR
AVP1*. Do not give information about a facility that the candidate hasn’t identified.
• Trailer Utilization = % of truck trailer filled by actual SKU volume
• Once the candidate has identified that Trailer Utilization must be a problem, provide
238
them with Exhibit #3.
Exhibit #3
Trailer Utilization for >5 Year Old Facilities Project Proposal:
1600 60%
1407 • Automation upgrades would
1400 allow under-performing
50% facilities to improve trailer
1200 1083 utilization to Company
40% standards.
1000
• Current automation
800 750 30% standards were
585 implemented in all facilities
600
447 20% built within the last 5 years.
400 • Improvements in Trailer
10% Utilization would cut
200
Transportation Costs by
0 0% 25%
2013 2014 2015 2016 2017 • Project cost: $10M/facility
Daily Trailers Shipped Trailer Utilization
Facility ABE8 AVP1 CLT2 CVG3 FTW1 MDW2 ONT8
Years Old 4 7 3 2 8 2 4
239
• The graph is a quick affirmation that even • The graph affirms that increasing lanes of
though Trailers Shipped is increasing, shipping has increased the amount of trailers
Trailer Utilization is our main problem. needed to ship increasing amount of items.
• This project proposal does not apply to 5 of the
• The candidate shouldn’t get too caught up
7 facilities.
in the graph on this page, if they do –
please move them along.
• Project Proposal summarized:
– This project would cut costs by 25% at any facility
not built in the last 5 years
– Only AVP1 and FTW1 are older than 5 years
• This is the final chance for the candidate Calculation:
to recognize that there are two sites • Have the candidate figure out opportunity
eligible for Transportation savings: AVP1 of transportation savings on Congo’s
and FTW1. bottom line.
– If the candidate doesn’t recognize this, do not • Strong candidates will have been
reveal it to them. compiling numbers throughout the entire
case.
• Assume 350 Operating Days/year
240
Calculation – Interviewer Guidance
Transportation Costs: Analysis:
• Candidate may identify some or all of the • Candidate should use a structured
possibilities calculation method.
• FTW1: $1.6M * 25% save = $400k/day • Good candidates will have been
– $400k*350 working days = $140M/year
compiling information throughout the
• AVP1: $1.2M * 25% save = $300k/day case, but allow them to use the exhibits
– $300k*350 working days = $105M/year if they ask.
• Total Transportation savings = • If candidate has not identified there
$245M/year are two facilities eligible for savings,
do not bring it up at this time.
• Impact to NI (Pre-tax): $429+$245 = • Once candidate has
$674M concluded calculation, move
– Or around a 60% increase in Net Income. on to the final
• If only FTW1 evaluated: $429+$140 = recommendation.
$569M
– Or around a 33% increase in Net Income. • If candidate is strong at math (and
• In only AVP1 evaluated: $429+$105 = you have time) ask them to calculate
$534M new “trailers shipped” number if
– Or around a 25% increase in Net Income. utilization is improved to 60% in
2017. (Exhibit 3)
241
– Answer: 1225 trailers (next page for calculation
Extra Calculation – Interviewer Guide
• Trailer Utilization = % of truck trailer filled by actual SKU volume

• (1 – Trailer Utilization) = amount of space that wasn’t filled with SKU volume
• From Exhibit 3:
– 2017 Trailer Volume = 1407 (round down to 1400)
– 2017 Trailer Utilization = 40% (or 60% unused space)
• Increase in utilization yields lower amount of trailers based off of some
volume constant from 2017
• 1400 = x*(1+(1-0.4)) -> 1400 = 1.6x -> x=875
– x = volume constant from 2017
• Once you have volume constant, calculate trailer volume w/ 60% utilization
• x = 875*(1+(1-0.6)) -> x = 875*(1.4) -> x = 1225
242
Congo’s Drumming
Recommendation
• The CEO of Congo.com, Heff Crezos, will be joining us in a few minutes to hear your
recommendations on how the Operations can improve profitability.
• Candidate should have a recommendation that includes the following:
– Congo should invest $20M in Automation upgrades at AVP1 and FTW1
– Doing so will increase Net Income by $245M / 60% (or $140M/33% or $105/25%)
– Implement productivity practices from AVP1/FTW1 at other facilities to increaseoutput
– Further Automation could also decrease SG&A costs
– Risks: implementation costs, disruption of current operations, dependency on US DOT, more
automation means higher maintenance costs
– Next Steps: firm could help renegotiate trailer contracts, prepare distribution network for
higher utilization and higher productivity at other facilities.
243
Evaluation Criteria
Average Candidate • Covers revenues and costs in framework

• Doesn’t immediately recognize costs are driving
profitability problems
• Doesn’t quickly identify any particular facility to
focus cost savings on
• Incorrect or sluggish calculation, requires exhibits
Good Candidate • Extensive framework, including: costs, revenues, unit

cost, fixed and includes ideas like automation, logistics,
competition
• Quickly recognizes costs are main focus and can
determine Transportation costs are main focus
• Recognizes FTW1 is biggest cost saving opportunity
• Requires exhibits for calculation, but correct
Excellent Candidate • Framework is excellent

• Quickly recognizes Transportation Costs as main
• Keeps $ and volume notes about each exhibit
• Recognizes FTW1 + AVP1 are best opportunity
• Does not require exhibits (much) for calculation
• Strong recommendation 244

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What are the main opportunities for cost savings discussed in the case?

What are the main opportunities for cost savings discussed in the case?

What are some of the risks associated with the recommendations?

What are some of the risks associated with the recommendations?

The Duke MBA

Consulting Club Casebook

Francisco Ochoa and Megha Tak

• Ask the behavioral questions EVERY TIME you give a case!

Revenue Volume of goods sold; Price premium on brandedgoods

Sales and Marketing (branding, discounting); COGS (rawmaterials,

Customers Walmart, Sams, Costco, Target, Grocery stores, Convenience stores

Distribution Wholesale to customers (Walmart, etc.)

Revenue Volume of goods sold; Priceis generally determined by global indices

Costs Extraction costs, COGS, labor, technology and licensing

Competitive Upstream: BP, Shell, Aramco, Exxon Mobil

Customers Governments, CPG producers, Utilities companies

Distribution Wholesale to customers: in large quantities

Revenue Volume of goods sold; Price premium onbranded goods

Process efficiency, supply chain management, labor, raw materials

Varies by industry and position in supply chain, can be consumers or raw

Distribution Retail to consumers (Walmart, etc.)

Customers Individual consumers

Suppliers Private deposits from individuals and corporations

Pay for performance

Competitive Supply of capital greater than demand

Customers New customers of PE deals may be corporations

Suppliers Private investors, large corporations,foundations

Key trends Larger amounts of equity required for eachdeal,

Doctors who prescribe thesemedicines

Customers Individual passengers, corporate travelers, travel agents/websites, freight/cargo shippingcompanies.

• To submit feedback, please fill out this form:

Case# Name Industry Case Type Qual Quant

1 Blockbuster Biosimilars Healthcare Growth Strategy Difficult Easy

2 Shop ‘til you(r profits) drop Retail Profitability Easy Medium

3 Queen Bae CPG Growth Strategy High Medium

4 Nautical Nonsense CPG Growth Strategy Medium Easy

5 ICEAP Healthcare Investment Decision Medium Medium

6 PSG over the sky! Banking Growth Strategy Medium Medium

7 Fuqua Equity Partners PE Market Size Medium Low

Case# Name Industry Case Type Qual Quant

8 Upper Goes South Technology Market entry Medium Medium

9 High Strung Entertainment Profitability Difficult Medium

10 Consulting Impact Consulting Consulting Profitability Difficult Difficult

11 A B-e-a-utiful Case Consumer Goods Growth Strategy Medium Medium

12 Telco Towers Telecommunications Growth Strategy Medium Easy

13 To Port or not to Port Consumer Goods Go / No Go Difficult Medium

16 Goodbye Horses (‘16-17) Healthcare Difficult Medium

17 Sardine Airlines (‘16-17) Transportation Medium Medium

18 Fringe Science (‘17-18) Healthcare Difficult Medium

• Lead the student to see what we have in our current pipeline.

Asset Patient Estimated Cost Per # of Times Chance of

Blue Pill 5M 25% $2.5K 1 25%

COST TO ACQUIRE COMPANY AND REVENUE

IMMUN OL OGY COMPANY A 400 600

ONCOLOGY COMPANY B 500 650

ONCOLOGY COMPANY A 400 600

• Our client is looking for an immediate

– Client/Company information: Client operates national grocery chains, with

2012 2013 2014